American Airlines Reviews

THE next morning I woke up -MY BIRTHDAY. I tried to deal with the situation, but it was difficult, I had no slippers, no clothing to change to, just what I travelled with. I got a call late that day that my luggage did not arrive and that I would be allowed to shop at J. Michels for the amount of $150.00 but it was to late so I went to J. Michels on Sunday 3/2/08- they were closed. then I returned on Monday 3/3/08 in the morning, because I had to depart at 3:45 p.m. that same day- I got s few things to change to. When I arrive home New York without my luggage I went to baggage claim office, and the clerk told me that my luggage was found and will be delivered to my home. I received my luggage

On March 7, 2008. May I suggest that a sign should be displayed at the counter where passengers check their luggage- stating that stickers and labels should be carefully checked before they are place on your luggage, so that this would not happen to anyone in the future. Sennena at the Cayman Islands airport informed me that I would be reimbursed for monies spent on clothing. I did send a copy of the receipts and also printout of my communications with American Airlines for the search of my luggage, and other documents pergtainiing to my trip. I did not hear from anyone as of this date 4/21/08.

SINCE I REALLY DID NOT HAVE A VACATION- PLEASE RESPOND SOON WITH A FAVORABLE RESPONSE SUCH AS A REIMBURSEMENT OF MY TICKET AND THE MONIES I WAS ALLOWED TO SPEND AT J. MICHELS, (I DO HAVE THE RECEIPTS - AND HOPE NOT TO EXPERIENCE THIS ORDEAL AGAIN, BECAUSE I TRULY LOVE TRAVELLING WITH AMERICAN AIRLINES.

My emotions were hurt and technically I am still thinking of how badly my birthday turned out and wish I can be compensated in some way posssible

I'm very upset & frustrated no one cares to help my resolve the issue. In the meantime this is causing me & my family financial stress. This is why I'm forwarding this mail to my credit card coy, Consumeraffairs, BBB, my family lawyer. I don't need any more hardship, it's hard enough to be unemployed. I have no name & direct ph#, but recorded vmgs. I need someone to investigate my claims. This is serious. Thanks.

In the meantime this is causing me & my family financial stress.Since I'm unemployed & struggles to make payment. My credit card coy The JCPenny Rewards Master card (cust Serv # 1-866-227-5213) is not helpful. Of course if I ever payoff, I will never charge it again, EVER! I'm very frustrated, sicj & tired of these big companies making customers lives miserable.

Upon hearing this news, I told David that we couldnt give up on having him attend the ceremony and that we had to try to find him another flight. For the next 4 hours, David, myself and Davids father frantically tried our best to find him another flight to Tampa that would get him to Florida in time for the wedding. Being a thrifty law student that is unable to work the first year of study, David had purchased his AA ticket months before, at just under $300 for a round trip ticket. Now, as the clock ticked away and we were informed over and over that all flights of other airlines to Tampa were booked solid, we realized that price was not even part of the equation as we desperately tried to get him any ticket on any airline that could get him to Florida on time.

Three long and stress-filled hours later, I was finally able to secure the very last ticket of a United flight out of San Diego later that day. The cost of that one-way ticket which I purchased was $1,088.00. It was a bitter pill to swallow, but infinitely less bitter than informing my other son and his bride that David would not be attending their wedding. Upon his return to San Diego this week, David immediately wrote AA and inquired how to receive compensation for the very expensive ticket that his mother had been obligated to purchase, due to the absolute negligence of AAs responsibility in alerting passengers in a timely fashion of their decision to cancel flights on April 9th. They responded that they would re-imburse him $145 for the cost of the flight that had been cancelled, and that was all. I subsequently wrote to them via email and they said they would be unable to provide any compensation other than an e- voucher for a future flight. The email was supposed to give details of the e-voucher, but didnt even include that information- further evidence of this companys total inability to provide adequate service to its customers.

I feel totally violated as an American citizen. American Airlines knew well in adneed to be held accountable in compensating people for their breeches in responsibility. It is absolutely reprehensible that there is such neglect on the airlines part in keeping passengers informed of safety violations that could lead to possible cancellations, (in this case AA knew about the violations weeks in advance, and did nothing to remedy the situation or prepare passengers for possible disruptions of flights). There should also have been adequate resources in place to ensure that passengers had another way to get to their destination in a timely manner, especially passengers like my son who did not have the luxury of time. In addition to the horrendous emotional stress that this incident caused our family, it is adding insult to injury that we are not being compensated for the money lost as a result of AMERICAN AIRLINEs dereliction of duty. In the case of my son, he did not have the luxury of waiting hours and possibly days in line to speak with a customer representative. He was given no option other than to seek another airline and pay a high premium for a ticket that hed thoughtfully purchased months in advance of the special event. Something needs to be done!

My husband and I are retired, and we had not budgeted this unforeseen expense into the wedding expense account. As a first year law student, my son (the passenger) is unable to work. We had no option left but to purchase the ticket for my son, to enable him to get to the wedding on time. I personally suffered a great deal of emotional stress on April 9th, and have been having heart irregularities ever since then. I am actually wondering if I suffered a slight heart attack that day. My regular physician just retired and I am seeking another doctor within our medical plan, in order to check out my physical condition, which I am concerned about. A time of happiness for our family was marred substantiallty by the unexpected cancellation of David's flight on April 9th.

It was a very difficult decision for me to delay my arrival home to see my wife and children who I had not seen for the week I had been away on business, but I thought that the tickets would make for a nice surprise trip for my wife and I. I was then put in a taxi and driven about an hour to another airport where I had to wait in the terminal for another hour for a flight. I was not given any food vouchers or other compensation outside of the vouchers - but I had two free round trip tickets, so I felt pretty good about my decision to get off my original flight, on top of the fact that I was helping out my fellow passenger.

Over the last year I have tried multiple times to use the voucher and they never accept it. Over the past week I have spent over an hour a day on the phone either waiting for someone at Customer Relations to pick up the phone or speaking to various agents who could not tell me one place that I could actually use this voucher to get to. Not only that, but they wouldn't provide a comprehensive list. I had to ask over and over, 'what about Philadelphia, what about Denver, what about New Orleans, what about this date, etc.'

I feel like there should be an investigation into how many people truly get a round trip ticket out of these stupid vouchers. I have been as flexible as humanly possible and truly believe that at least from Boston, where I live, there are no available round trip tickets for these vouchers. Also, I have to say, US Air does everything possible to ignore complaints like mine. No one from Customer Relations has responded to my emails (3) in over a week.

My vouchers are due to expire at the end of next month and I don't realistically expect to be able to use them. If this sounds like the email from Drew from Seattle, posted here in March '08, it is probably due to the fact that this is a common business practice by this most deceptive company. I guess the moral here is that there is no such thing as a free ride.

No compensation received as promised for what ended up being a 6 plus hour delay and countless hours of my time on the phone trying to get what I was promised. On the US Air website they claim to put customers first. If this is the way they put customers first, I'd hate to see how they treat customers if they put them last.

Without question, this is an affront to good customer service tenets within any company. Worse, I feel like Ive been the victim of some shady, shyster company that uses a read the fine print, dummy? approach to its business practices. The key point here is that there isnt even any fine print. Nowhere on the gift certificates site, describing AA gift cards does it specifically spell out that the card cant be used combined with an unused ticket and a change fee. Nor does it say that on the AA gift card and its not on your gift card information on their website. The point is, its their gift card and should be used on any purchase related to AA. Period. I didnt need to redeem a portion of my gift certificate for AA and now, as I told Mr. Carter, AA has categorically created a flawed and very subjective policy that holds the user hostage. Im forced to use AA if Im ever to redeem this gift card. Well, I choose to use it now with my unused portion of the ticket THAT I ALREADY PURCHASED ONCE, minus the $100 that youre charging me regardless of the emergency situation that prompted the travel change. Heres a more critical point: When I originally called AA to inquire about my options and cancel my flight, the agent asked if I wanted to rebook another flight. I told her that I was going to cash in part of a gift certificate for an AA gift card and use that with my unused ticket for my new ticket but I needed to wait for the gift card to arrive in the mail. The agent said, OK, just call us back?.

Now, at that moment, IF this was really an issue, shouldnt that agent have said something? She didnt because her initial reaction was a common-sensical one: theres no problem with applying an AA gift card with an unused ticket toward the purchase of an entirely new ticket because again it is YOUR gift card which is as good s cash or a credit card in the purchase process. Whats going on here? Ive given AA much business over the past 20 years - in fact, I just purchased a ticket for my sister on AA last week - and this is enough to turn me off to the company forever. I have a reservation on HOLD right now and this needs to be resolved quickly. The resolution I expect is confirmation that I can use both the gift cards AND my unused ticket toward this new reservation, which still wont cover the whole fare but will go some way toward a cost saving.

Ticket fare has already gone up $50 since last week because there has been no resolution. AA is making me pay $100 change even though I could show proof that my 10-year-old was hospitalized for emergency surgery, prompting the travel cancellation. The new ticket is going to cost more than the cancelled one and because AA claims it is THEIR policy that prohibits use of THEIR gift card toward the purchase of a ticket on THEIR airline in conjunction with an unused ticket, I am now stuck with $200 worth of AA gift cards, so I'm a hostage and must use their ariline in the future if I wnat to redeem them. Given the recent rash of bad PR for American Airlines, you would think they would want to take care of something that is so easy to fix. They're so mired in their inane policies and stagnant bureaucracy, they've forgotten the basic tenets of good customer service. I know this is not something you would normally take care of but I feel I need to take this higher - maybe a local TV news consumer advocacy reporter. Any advice?

The personnel from American Airlines were unprofessional when spoken to. We were inside the airplane waiting, without a reasonable explanation, no drinks or food in the meantime while the co-pilot arrived. There was no rain, snow, or any weather complications that would delay the flight on that day, it was simply because the co-pilot forgot about this flight and arrived late. I'm not satisfied with their service, and this is not the first time happening. Aside from flights being extremely expensive, we also receive inadequate customer service from this airline. Until they improve their customer service, my family and I will not travel again with American Airlines. Thank you for your time, and I truly appreciate your attention to this matter.

I am an Executive Platinum with American Airlines and I could not contact them on the Executive Platinum number since it was busy. I went to www.aa.com and selected my reservation to see where they had changed me and I could not open the reservation since it has been updated and I needed to talk to an American Airlines regarding may flight status. After 1 1/2/ hours I gave up on American airlines (kept dropping my calls) and that is when I called American Express.

I was originally scheduled to arrive at San Francisco at 9:00 PM and will now land at 11:23 PM with a four (4) hour layover in Minneapolis to get home. But I would get home.

I have to suffer a long flight, with leg cramps. And they could careless about it !!!

We went to the loading door to ask about our luggage. We were told No luggage had been loaded on the plane. No announcement on what we should do or offer any help. Another passenger was giving everyone the 1-800 number for US Airways. Aprox. 15 minute later there was a last call for Vegas. We again, concerned about where our luggage was, asked the same employee who now said it was on the plane and screened and there was no way to get it off. As we were asking employee Darren Karley what to do he closed the door in my husbands face. We also got conflicting info. on where our luggage would end up. Robin on the phone telling us it will stay in Vegas and Darren saying it would go on to PR. After calling the 1800 number and working with Darren he told us he had us booked on a flight out of Seattle the following morning on American Airlines which also had two connecting flights. We then asked (were never offered anything) for a hotel voucher. Darren said it would be quicker to go back to check in.

We asked Penny at the check in counter for a voucher and she was out of them. She said she would have call security to close down the counter to go get some as again only one employee was working. My husband offered to go back through secirity to get some vouchers for Penny. While he was gone our daughter went to AA to confirm our tickets. She was told that Darren had never confirmed with them and that the flight was full. We then told Penny who got on the phone with AA and got a record locator number. She suggested that since AA check in was now closed that we find a computer at the hotel to confirm. As soon as we got to the hotel our daughter got online and found us confirmed on the two connecting flights but not on the one out of Seattle.

Again we called the 1-800 # and found out by Stacy that we were booked on Hold Wait and that Darren should never have rebooked 4 people on that flight. After 7 hours on the phone we realized that there was no way we were going to make it on our cruise. At 3:30 AM we were told by Stacy that they were refunding our flight cost but that is it and that we could call customer relations on Monday. We called and talked to Anna who said our cruise would not be refunded. We asked to speak to a supervisor and were told that she would pass on our info. and a supervisor may or may not choose to call us. That was a week ago and we are still waiting for a call. Ana was also the first and only employee to apologize to us.

This trip ended up costing us over 7,000.00 in expenses for preperation, airfare, cruise and unpaid time from work. A refund of airfare (2,150.00) is hardly payment for our priceless missed family vacation considering the way that we were treated by US Airways and their employees.

The ironic thing here is my husband and I flew on USAirways in September 07, just six months ago! How can they claim my account is inactive? I'm sure many others are in this same situation. My husband has the same problem, but he's forfeiting 48,000+ miles. He can reinstate his miles too but he must pay more since they have a sliding $$$ scale which is determined by how many miles you have to reinstate. I guess it cost more to type 48,000+ than 26,000+. I will NEVER choose USAirways again if they don't reinstate these miles. This is NOT the way to run an airline!

The truth was: there was some sort of mechanical emergency.

One of the stewardesses supposedly had strong alcohol breath (according to my Daughter) and was rude to an 85-year old (estimated) lady asking only for a cup of water. Our two grandchildren (ages 9 and 10) and their mother had had nothing to eat or drink for the more than 2 hours in Savannah, GA.

I called AA to report the incident, check on the welfare of my family members and request a one-half refund of the ticket fees due to the trauma to the grandchildren. I was escalated to speak with a supervisor (Ramone Ramirez). I told him I was concerned with the safety and welfare of the grandchildren. He said he could offer me nothing over the phone. I told him I wished to tell him of my understanding of the situation so he could ease my fear that there were major problems and to be sure it was officially conveyed to AA. He said Good Day and hung up.

Summary: The flight scheduled to land at JIA at around 18:21 landed at 21:19. My Daughter's husband had been waiting at JIA since 17:00 (approximately) and could get no information on the status of the flight or his family. I had to call him to relay info as I could learn it. Due to the late arriving flight he incurred a $40 (unreimbursed) parking fee. I am appalled at the discourteous treatment by officials and staff of AA and fear that the Grandchildren are permanently in fear of airline flight and have been deprived of any further ability to travel via air. I have submitted a request of my bank to withhold or retrieve half the cost of these tickets and will be submitting a complete report to our State Attorney General and the airline when a complete history of details is compiled.

So I called and spoke to a manger, basically I have to pay $400 to use my money that they have already squeezed out of me. To me, I am being ripped off! Oh and here is the best part. Since they would let me use the credit towards the change fee, if my flight comes out to less then my credit, the remainder of my money is forfeited. Yep that's right, they in a sense steal the rest of my money and I have to pay them $400 more dollars. I am not asking for much from them, just to have that $400 added to my credit and let me pay the difference. They said NO way.

Out $400 dollars and also loosing any remainder of my credit due to a lower fare.

The airline kept promising the bags would be on the next flight for two days and we never saw them. We decided we may never see are belongings again and proceeded on the next flight to Maui. I could not work without my tools so all we could do was wait. The airline did say they would reimburse us for our loss but I didn't have enough money to replace my tools and clothing etc... The problem has since been resolved and after 5 days our luggage was returned.

Because of the delay I was put on an assignment that was working 40 hours a week when I was suppose to be working 56 hours a week. At nearly $40.00 per hour this turned into a huge loss over time. I asked around and was amazed at the answers I received about missing luggage. Seems this is a huge and acceptable problem with the airlines. One taxi cab company in Honolulu has a contract with US Airways just returning lost luggage. The driver said that they stay busy all day everyday returning lost luggage.

Now I see Aloha Air out of business and most airlines having financial problems. I just wonder how much money the airlines are loosing each Year because of this problem. And how much extra we pay for a ticket for the inconvenience of our lost luggage.

we went to the guest services and the lady here didn't even try to help us out, we where in 5 and wanted to give us a flight to Munich but had only 3 seats! Said that they don't fly in the morning and the only thing she could do was to book us for the day after, with no accomodations for the night!! At 5,30 pm. feeling miserable and angry, we started looking around to get to Europe with another company and found Lufthansa departing at 6.05pm for Frankfurt!! We told them our problem, they told us to stay in standby, then asked us our passports, our US airways tickets and booked us on the Lufthansa plane without asking us a penny! Luckily at Milan we found our luggage too.

No economic consequence, but a big mental damage, I'm still angry and, besides not flying again with US airways, I don't even feel going on holidays anymore, specially with airplanes!

There were about 300 people in line ahead of us, and yes, our flight was cancelled, no reason given. (Were all just cattle anyway, so why give us an explanation?) We stood in line for 6 HOURS. No food, no water, no place to sit. We tried taking turns going outside to breath some fresh air, only to find that thats where all the smokers were, so no fresh air to be had. They had 3 people trying to assist? this huge line of unhappy travelers. To pass the time, some of the folks started timing the people at the desk to see how long it was taking to get people rescheduled. The record was an hour and a half. The average was about half an hour. When we finally got to our turn, the best offer they could come up with was that we were to stay in Madrid, in the hotel that US Air would pay for, with food vouchers, from that day, 3/14 until Thursday, 3/20.

We tried everything we could think of, but all flights out of Madrid, back to BCN, to Lisbon, anything that made any sense, were fully booked. So we went to the hotel. A huge convention hotel, right on the freeway, in the industrial section of Madrid. Nowhere to walk outside, nowhere to eat, other than the hotel. We were starving, asked about food that we had vouchers for, and were told that dinner service would start at 8PM. It is now about 5:30 PM and we havent had anything since a pastry at the BCN airport at 7AM. We were told we could have a sandwich at the bar if we couldnt wait till dinner, but it wasnt included in our voucher, wed have to pay for it. We just looked at our statement and see that the AWFUL, greasy club sandwich? (which included a fried egg?) we each had, with a beer for Mike and a coke for me, cost us just over $77. Such a deal! Thanks US Air!

I lay in bed that first night until about 3 in the morning and decided that I could not stay in that prison, on the rock hard bed, for 6 days. So we called US Air from the hotel. Gave them the entire sob story, and had the agent coldly informed us that nothing could be done, the flight out on Monday was overbooked, nothing available until Thursday. So we then call Travelocity. Travelocity did a conference call with us and US Air. The US Air agent told us the flight out on Monday had plenty of seats, and she got us two. Go figure So, we finally made it out on Monday, stayed overnight in Denver and here we are, both sick again (we both relapsed after the 6-hour airport ordeal) and back at work without the weekend rest that we had built into our schedule. Today, after 5 emails and 4 or 5 attempts to get this resolved by phone, a US Air rep calls us and says the best they can do is offer a voucher for future travel on US Air. Imagine how thrilled we are at that prospect... We are travel agents, and will no longer fly US Air ourselves, and will only book clients on this airline if the client insists.

Lost two days at work, spent money on food and transportation in Madrid that was not in the budget, and had no time to recover once home, as we got home mid-week instead of on a Saturday.

I was planning to buy this ticket for my mom to come and see his grandson and now I will not be able to do so because I won't have the money to transfer the miles plus pay more for additional miles to have enought miles to buy the ticket. Therefore my mom will not be able to come and my son will not be able to see his grandmother who has been waiting for over a year. His is only 5 and this will be a great disappointment for him. I'm very upset and disappointed myself. I can't believe that they rather lose a customer and than just transfered the miles, MY MILES that I earned.

The first time I received an apology etc. the second time because it was half NW airlines I received 1000 worldperks miles. I reported the cameras and collected insurance because both were insured. However, I prefer to avoid that and not have people stealing from my luggage. It impairs my work which is lecturing on cruise ships worldwide.

On January 28, 2008, they sent us four electronic air check plus vouchers. It said no where in the letter how these vouchers were defined. Since they gave us so much trouble, I assumed they were free flights. I called them today. They are not! However, it did say in the letter in order to be qualified to use the voucher, the flight must be booked through Reservations and not through a travel agent or online. If the ticket is $500, we only get one hundred dollars off. If it is around $400, it is only $75 off. Do not fly US Airways!

We are still missing items from our bags. Also they gave us vouchers that are worth little to nothing!

Anyway, when someone finally showed up to get our bags off the plane and we boarded the shuttle to the hotel, it was close to 5:30 when we walked into our room and flopped into bed. We received a call from the front desk indicating that we were to return to the airport this evening, now Wednesday, for check-in at 9:30 PM. Upon checking in, we were informed that mechanics had been working on the plane all afternoon and evening and we were scheduled to leave sometime between 11:00 and 12:30. We noted that the plane left the terminal shortly before boarding and returned from a successful test flight; the pilot stated we were good to go. We boarded the plane at 12:30, taxied out and were once again on our way. It only took 20 minutes this time before we felt a shart turn to the left and the captain came on again and stated that we were returning to Honolulu with the same mechanical failure indication. One person on the plane stated that he had overheard it was a fuel pump but we are not sure. We returned to Honolulu and were asked to deplane and hold in the boarding area. I successfully reached their displaced passenger department and was successfully rescheduled both of us on a flight out of Honolulu with United.

The customer relations department of US Airways asked that we proceed directly to the counter at United as our ticket had already been processed and would be waiting for us. We attempted to lay on the concrete wall outside of check-in until it was time to check-in. Nothing being easy at this point, United counter said they saw our reservation but could not find our ticket. We proceeded to explain to the agent the ordeal we had been through with US Airways. Eager to resolve the problem, and stop the tears that were running down my face, she said she would issue boarding passes, check our luggage, and she would resolve the ticket situation with US Airways at a later time. Needeless to say, we got on the 7:30 AM flight to San Franciso, as scheduled and arrived, as scheduled. We returned home in Texas at 12:30 AM Friday morning.

All in all, we calculated that between Tuesday night when we were supposed to check-in at Maui and the time we walked off the plane in Texas, we had displaced 51 hours either in aiports, hotels or on planes. To my knowledge, given that it was Spring Break and the fact that US Airways had no additional planes on the islands, only 8 or so people were rescheduled on flights leaving on Thursday. One young lady said she has been rescheduled for Friday and someone else said they were scheduled for Sunday. We can only hope and pray that the remaining passengers have returned to their homes.

We were both to return to work on Wednesday afternoon. As a result, we missed work on Wednesday afternoon, Thursday and with Friday being Good Friday, our offices were closed and we did not return to work until Monday. We lost wages, commissions and the stress of knowing that we boarded a plane, twice, and experienced the same problem each time was mentally and physically exhausting. Not to mention the fact that boyfriend has fused disks in his neck and the damage he incurred having to sleep on airport floors, window sills, concrete flower beds and in boarding areas waiting for a resolution.

We have been trying to contact the airlines but their customer service line states that they are too busy to accept calls and we need to either submit an email or try to call at a later time. We expect some type of compensation for the stress, mental exhaustion and lost wages of being displaced for two days. Relieving the stress and pressures of demanding jobs was the point of our week-long vacation, one that was full of massages and calming days at the beach, one that would allow us to return to work refreshed and rejuvenated. Unfortunately, it only took US Airways 51 hours to reverse all our efforts and send us home mentally, emotionally and physically exhausted.

I'm staring at screen full of US Airway flights and called to redeem just one for a relatively short flight from their hub (Philadelphia) to Boston. Checking multiple days the agent kept coming back saying that flights elgible for certificate use were not available (at all) on any of the days. I fly Southwest a lot and never ever have issues with them. I use Southwest vouchers on ANY flight. I will never ever fly US Airways again! Oh, and while we were being bumped, I looked around at other US Airway counters. All agents seemed to be busy dealing with similar issues of not being able to put their PAID patrons on flights. I can understand slight overbooking for business flights, but we were flying on a Saturday morning from northern winter weather to a southern warm weather popular destination. This was not a flight carrying business travelers. Also, US Airways made me jump through hoops to get the flight certificates in the first place.

A lot of unnecessary stress. Arrived at destination late. I just tried to plan a trip around using the free flight certificate only to find out they will not allow me to use it on any of the MANY flights available on the days I want to travel. I'm going to fly into another city just so I can fly on an airline I trust.

We went to the assigned gate, told the attendent that we were on stand-by, she politly told us ok, no problem! I'll call you when it is time to get on!. So, we waited. The boarding annoucment came, people got on the plane, we stood by the gate, the door closed, everyone disappeared!

We went back to the ticket counter (3rd time through security) and asked the same attendent What happened?, she very unpolitley said You were supposed to let someone know you were on stand-by!, I said I told you we were on stand-by! too which she said NO, you didn't!.

We were put on the stand-by list yet again for the next day. I asked about our luggage? Oh it's gone! was the reply from another attendent.
As this was our home airport, it was not that much of an inconvience, but I do believe that planes are not supposed to leave without the persons that own the luggage, on board!

I complained to US Airways and this was their response...we only deal with actual ticketed passengers... What does that mean??

I see this as double talk. I tried to get a hold of someone on the phone that I could speak to about this, but the way the system operates, you can't get through.
US Airways wants to give me (and my daughter, she was traveling with me) 2 e-tickets for $175.00! Sounds reasonable, right!? Well once you read through the list of 'Black outs' you quickly realize that you can't use them.


Lost: one day of vacation with elderly parent. Lost opportunity to speak with parents physician. Lost seing for one day sister that we have not seen since before Katrina.

Economic lost: ~$500.00 USD

Lost personal belongings and gifts purchased. Time spend trying to value personal belongings.

She connects us to the Hertz people who book our reservation, and they said we needed a confirmation number or voucher to pay for it, but they made the reservation anyway. So we go home. When we call American Airlines back to get the payment info, we are informed they would pay for nothing. The first operator supposedly had no authorization to tell us they would pay for their own mistake. I don't know what to do. Now it's 9 pm on Good Friday (holiday), and the airport offices are closed. I don't know if I should get a refund and cancel the trip all together. The lady at the boarding desk told us good luck, and we're sorry.

We will have to pay $90 plus gas to drive with our 22-month-old 3 hours to get to an airport even though we live 40 min from LIT. I lost a day of visitation with my family which happened to be my little sister's 14th birthday party, and so won't be able to see all my extended family members who were going to be there. I wasted Good Friday wandering around, not knowing what to do in the airport and waiting for our ride to show up. We spent $860 to fly from LIT to LAX on Mar 21st 2008; and it's now 10:20 pm, and I'm at home on my computer instead. I have a flight leaving Memphis at 3:05 tomorrow and want to cancel, but I also really want to see my family.

We lost a day of vacation time and had travel expenses back to the airport the following evening to pick up the lost luggage, plus necessary clothing expenses ($170 total).

After 6 calls and 3 days of calling, someone finally answered and I was told they don't cover items like this. Well, since they don't cover these items and have a thief working for them in Puerto Rico, I will not be flying AA any more. I think they owe me $137.00 to cover the liquor and the cost to ship it to Orlando. Their web site is useless in finding the area Supervisor/Director or the CEO for that matter. Again, this experience has left a bitter taste for us and we will no longer fly AA. In our opinion, this is no way to treat customers you expect to continue to fly with you. I'm sure we will not hear from anyone about a refund or anything else they might deem appropriate to settle this matter. All this happened on flight 1480 from Puerto Rico to Orlando. The bag sat in the airport about 3 hours as we were late leaving. That's why I say it was stolen there and not in Orlando as our baggage was off loaded very fast and we had it inside of 15 minutes. I would appreciate a call from someone about this.

I think we were charged too much to send a 2 to 3 pound bag ($80.00) and there's the $57.00 for the lost bottle of liquor. I'm out $137.00 and think we should be paid that amount by AA.

When we arrived (approx 1:00am in the morning) the American supervisor told us that American didn't owe us anything. When I explained what the gentleman in Dallas had said regarding the hotel room, she (d. warfield) informed us that if I gave back the credit vouchers the Airline would then comp the room for the mere 5 hours we were going to have before having to return the next morning. I was astounded and appalled that an organization would be that tacky. I handed her the vouchers and said they were of no use to me anyhow because of this treatment there was no way I would fly on American again. Spread the word - Friends do not let friends fly American!

Loss of one days work and upset children!

Was hungry and thirsty and they would not let us off nor would they get a pilot for us to leave, we sat on a hot plane for two hours on the ground.

My mom is in tears, US Air has successfully ruined our vacation.

Basically, my fiancee's associates needed to go to San Francisco for business and personal reasons. They were supposed to leave on a Friday and have the returning flight to the SNA airport on a Sunday morning. In both flights, they were transferred several times. On the departing flight, they were forced to go from SNA to LAX, then back to SNA. On the returning flight, they were scheduled for SNA, but got transferred to LAX. American Airlines chose not to fly them. Rather, they were left to arrange their own transportation. I was the one who needed to drive them from LAX to SNA on the departing flight (and pick them up from LAX on their returning flight). This took hours upon hours of billable time away from my practice.

Additionally, the baggage was lost on the flight coming back. Eventually, the baggage was found and kept at an American terminal. But, our packages had valuables that could have been stolen. (The American Airlines employees did not ask for any identification; I was able to pick up the luggage for several of my fiancee's associates without presenting ID.) Additionally, some valuable work papers were in jeopardy. Even the baggage claim officials said that we deserved to complain when they heard our story. The mechanical and administrative failures (as well as some acceptable weather delays) caused my fiancee and her associates to lose around 22 hours of work time, almost lose their hotel reservations, pay 3 nights worth of hotel room fees (when they were only able to get one day's worth of use from the hotels), and nearly lose their baggage (and important possessions and classified business documents). On top of all of this, American Airlines has denied any responsibility. Even after more than a dozen calls, emails, and letters, no true customer service has been done (no investigations, no speaking to employees other than operators, no negotiation for refunds of fees or compensation). Considering that friends of my family are senior pilots of American Airlines, several of my fiancee's associates' families belong to the Admiral's Club, and we have been loyal AA customers for decades (despite recent scandals against the company)--I am very discouraged about all of the poor service we have received. There was a news story, a week ago, that a total of 5 people made an international flight in an American Airline carrier. If AA is so liberal in dispensing resources, why can't they give us some simple courteous behavior (like an apology) when they so blatantly give horrible service?

The damages are: 22 hours of my fiancee's time, and her 3 associates (88 aggregate hours). 12 hours of my time to drive them from SNA airport to LAX and back (done twice), and transport them to their homes, and retrieve baggage. Total of 100 hours of billable time lost (at least $2000 of income forgone, had the time been billed). Thanks for the consideration.

Anyway, I tried to resolve this with both Expedia and American Airlines - and I fault them both to some degree for not having an efficient and straight-forward process in place to handle these issues - and spent 2 hrs on Saturday speaking with Expedia before they eventually told me I needed to resolve this with American Airlines. Thankfully, Expedia tried hard to work with me to resolve this issue. I think that staying on the phone with me for that period of time is a testament to that. Unfortunately, I can't say the same for American Airlines. After reaching a representative, I explained my situation to the rep. She said she couldn't help, in which case I asked to speak with the supervisor. They must not understand English or something because I got the rep 3 times with the standard bounce-back to Expedia line. Ridiculous.

It's really not that hard: If I ask to speak with a supervisor and the rep says yes because they can't help me, then pass me on to the supervisor. Telling me no or making up excuses doesn't change the fact that they can't help. If they could help, then they should do that in the first place. Finally, I was patched through to the supervisor who apparently didn't want to have anything to do with me. I tried explaining my situation to her and that I was being tossed back and forth between AA and Expedia, but she gave me the same line before hanging up on me. She didn't even ask if there was anything else she could help me with, which in fact there was. Like I mentioned before, I was considering keeping my own ticket. Now, I'm not sure I want to do even that.

Bottomline is that I'm infuriated. But I believe I have a right to be. You can judge for yourselves. Did I forget to mention that the return flight was pushed off for more than 90 minutes? American Airlines has been warned. I don't know who this Shandy person thinks she is to just hang up on people. Her lack of professional courtesy is a disgrace to the organization, and this will be the first warning of a campaign, both to the public and family and friends and to whoever will heed my warning, about the terrible customer service I received from Shandy - a customer service supervisor at American Airlines. I hope AA checks the call records and hears for themselves. I spoke with her between 1 and 2:15 pm today, March 10, 2008. If you have a similar story, I urge you to tell your story here.

I explained to American Airlines that a $400 dollar + fare difference would enable me and my family to fly with them, and I will therefore lose my $1700 that I previously had paid for. I feel American Airlines is stealing from customers by not offering refunds. They are forcing the customers to fly with them, adding their $100 fee per ticket, knowing that in my case I will not be able to afford to pay for the additional charges. Therefore I lose my monies that were previously paid.

Over the last year I have tried half a dozen times to use the voucher and they never accept it. The other day I spent two hours on the phone with various agents who could not tell me one place that I could actually use this voucher to get to. Not only that, but they wouldn't provide a comprehensive list. I had to ask over and over, 'what about Philadelphia, what about Denver, what about New Orleans, what about this date, etc.' I feel like there should be an investigation into how many people truly get a round trip ticket out of these stupid vouchers and I would gladly sign onto a class action lawsuit to prevent this exploitation of passengers. I have been as flexible as humanly possible and truly believe that at least from Seattle, where I live, there are no available round trip tickets for these vouchers. Also, I have to say, US Air does everything possible to ignore complaints like mine.

No compensation received as promised for 24 hours of my time and probably 8 hours on the phone trying to get what I was promised.

I've canceled my flight, paid the $100.00 to cancel, and now have a $400 voucher good for a year (which will only go to waste). I can assure you, I'll never fly with or attempt to fly with American Airlines. I'm very happily back to Southwest Airlines, where they really do care about their passengers and don't treat their customers in a vitriolic manner.

Ticket, rental car, parking, hotel that went unused, etc=approximately $500, and that does not include the most important part, missing the graduation!

My wife recently concluded radiation therapy for cancer in her neck/throat. As a precaution, a feeding tube was implanted, which allows her to feed directly into her stomach, using a liquid supplement, as she is unable to eat otherwise, and can swallow only small sips of water at a time until some of the residual swelling and scarring from the radiation therapy wanes enough for her to eat normally. HER LAST BOTTLE OF SUPPLEMENT WAS IN HER BAGGAGE, AND SHE WAS TOLD THAT NO ONE COULD GET IT FOR HER BECAUSE THE BAGGAGE HANDLERS WENT HOME FOR THE NIGHT!

Now, it is not US Airways fault that the flight was delayed because of weather, but according to their Customer's First mantra on their website, the customers would have been taken care of, regardless. Apparently an hour of OT is not within those wonderfully branded and proclaimed words. I have emailed their customer service, which conveniently is not available except Monday through Friday, 7 am to 5 pm only. I will also write letters to the President and the CEO as well. The "Prez" was nice enough to include his name on a cheap little toiletry bag which was handed to my wife as a lovely parting gift by the poor young kid, left to mind the store after everyone else went home to night-night.

Loss of ticket price... extreme frustration.. treated rudely on the phone..

Finally after midnight a pilot commandeered a plane with a different destination and told us to board. We arrived at our new destination after 2 am to an airport that was shut down. Not only could we not get our bags because of the shutdown--they were sent to completely different state. My husband and I had no choice but to check into a hotel for four hours until the airport reopened so we could rent a car to drive two hours back home. Customer service was helpful trying to locate our bags and arranged to deliver them to our house. They called and notified that they arrived at Birmingham, and we could pick them up.

The story should end there but didn't. We got to the airport and went to the ticket counter where we were told to go. There were several people in line trying to check in, and one man said he had been standing there for 25 minutes and had not seen the first airline employee. I went to a different airline desk and asked if they could page someone. They refused because it wasn't their problem. I called the 1-800 number for the airline and was quickly assisted. We found the airline personnel, for the most part, very rude and unwilling to assist. Information they were giving passengers was very inconsistent. They shuffled us, including a couple of disabled passengers, around no fewer than 23 times, like we were cattle. We were left stranded in an airport not of our original destination and were forced the added expense of a hotel for minimal time and a rental car.

No food and the flight attendant made me feel like this was my fault and not theirs.

Intentional infliction of emotional distress.

The next AA 1254 was 1 hour delayed. The bad thing is there was a mechanical problem reported during the flight and it landed at El Paso st midnight. The kids and I had to spend another terrible and stuffy 4 hours in the plane. Later we were informed to take the flight to Dallas at 6 am in the morning, then connect to flight 1299 departed at noon to MIA. Finally we arrived MIA almost 24 hours later exhausted and sick just because the AA 252 closed the gate 10 MINS AHEAD OF SCHEDULE. Besides we found 2 of our baggage were broken. I contacted AA for this case and till now have not gotten any response or feedback from them .

I've had to pay medical expense around $1000 as we were physically sick.

We had to pay over $8,000 for AA tickets (in addition to the $1500 for our original Alitalia tickets.)

In my 30+ years of travel, I've never lost an ID tag, let alone 3 - so I suspect some tired workers at the airport figured out that if they rip off the tags, they don't have to deal with the bags. I prefer this scenario to the thought that they didn't secure our bag, and it was stolen. We've had to replace some personal items at our expense. We are still awaiting our bag or claim to be settled.

Subsequent calls revealed: 1) The US baggage office is not permitted to call the US Air Rome baggage office. 2)They can send email messages, claimed to have sent three of them and further claimed the Rome baggage office was not answering them. Using Google, we found the Rome baggage office phone number and learned 1) the bag never arrived in Rome. 2) They received no emails from the US baggage office. Both offices confirmed that they would not be looking for the luggage and the Rome office shared that a US Air employee probably in Philadelphia probably stole it (this happens a lot apparently).

Our daughter is in Florence with most of her clothing lost. The other bag of bedding, pillows, towels, etc., made it to Rome giving credibility to the theft angle. The US Rome staff, in short, told our daughter tough luck and go away. It is not impossible to replace four months worth of clothing and supplies, but it is very difficult to do so in a foreign country in short order. And of course, short of filing a lawsuit, we have no assurance that US Air will reimburse us. As a Philadelphia based business owner, we will discontinue using US Air ASAP and my employees have been notified that they may fly any airline they please, but we not reimburse US Air flights. Yes, this may cost us money as a business but US Air is so pathetic, I can no longer approve doing business with them. Further, last February they lost my luggage on a Boston-Philadelphia flight which I found in the airport outside their baggage office 5 days later (NO, they did not call as soon as it was located, as they promise to do).

About 8 hours of time and paying a higher percentage on a credit card to get miles through Bank of America.

In the meantime, my husband was calling other airlines. He found a flight at 7:30 PM that night on Spirit Air. This was around 6 PM. We got a refund from US Air for our original tickets, but that did not cover the full cost of the Spirit Air tickets. We then arrived at the Spirit ticket counter where the agent informed us that there were no more flights leaving that day. Puzzled, he checked the confirmation number and informed us that the flight we were booked on leaves from Fort Lauderdale airport. We asked how long would a taxi take to get us there and he answered 45 minutes. So we hurried to the taxi stand. Ninety minutes and $140 later we arrived at Fort Lauderdale and missed the flight. The sympathetic supervisor with Spirit Air refunded our tickets. So there we were, no flight, no place to stay, no dinner, no cash left, and no ability to get to work or school in the morning. We finally got a flight out on US Air for 7 AM. Those flights were more expensive that our original flights. We found an airport shuttle to an airport hotel and finally were able to part from our suitcases and go have some dinner at 9:15 PM. The following morning was smoother. In summary, I expect to be compensated for all of the additional expenses and lost wages incurred by the mechanical failure of the US Air flight.

Grand Total= $3175.33 Additional cost of flight = $109.83 Taxi fare = $140 Hotel=$288.55 Dinner=$136.95 Lost wages= $2500

I had to purchase some clothes to wear--underwear, shirt, pants. The airline stated they would only allow me compensation up to $25 per day for shaving and bathroom needs. What a rip-off. I will never fly American again.

While I was attempting to try to fix this problem, the Specialist (that's what the reps. called themselves on the phone) kept transferring the call. I was transferred a total of 7 times and still nobody would help resolve this problem. US Airways needs to get a grip on how they handle their customers. Our trip was delayed through no fault of our own and we even have paperwork to prove that but they don't care about their customers. It seems like they only care about money. I will be sure to let other members of the military know that US Airways could care less about them. Thank goodness for another airline who was able to book us immediately aboard their flights and at a cheaper price than US Airways.

I ended up driving home. 200.00 for car rental Budget car rental was top notch. Thanks Budget rental !! I was so tired after my drive home I ended up with the flu. I lost another 200.oo on my ticket . I wrote to American Airlines and they never responded . Boo on them . I talk to a lot of people in my work , probably over 1000 a week . Guess what I 'm going to tell them about American Eagle.

I ended up driving home. Spent $200.00 for car a rental Budget car. I was so tired after my drive home, I ended up with the flu. I lost another $200.00 on my ticket. I wrote to American Airlines, and they never responded. Boo on them. As a well-known airbrush artist, I talk to a lot of people in my work, probably over 1000 a week. Guess what I'm going to tell them about American Eagle?

When making our airplane reservations with the US Airways for the European trip (US Airways flight 700 - outbound 12/12/07; US Airways flight 701 - inbound 01/12/08) I specifically asked the US Airways reservation agent for the bulkhead seats, as my fiance is disabled and extra leg room is essential to her well being. The above said agent assured me that the bulkhead seats I requested were reserved for us on both transatlantic flights. To our shock and disbelief, on our 12/12/07 transatlantic flight, bulkhead seats we were told we had reserved were given to young, able body men. Similar situation took place during the 01/12/08 inbound flight. We requested from the US Airways reasonable accommodations for a disable person and despite assurances, we did not get them. As I was using my frequent flier points and making those reservations months before a travel date I am at complete loss why things went so wrong. Should the US Airways inform me that the bulkhead seats would not be available, certainly I would make those reservations with another airline, member of the Star Alliance. I am deeply disappointed with the above, as it so adversely affects most vulnerable of us, people with disabilities! Please insure the airline would take necessary steps to prevent situations like above from happening in the future to other disabled people. Please keep me inform about any and all developments in this matter.

Almost lost Christmas eve with my family, lost one day of my vacation, lost money, time, lost time of sleep. Not counting the emotional distress.

I will have to purchase a whole new roundtrip ticket less the $5.35. That is really ridculous and price gouging.

No City, State or Federal official has cared to investigate why the airline would fly people into Las Vegas on a New Year's eve--knowing fully well that there would be no rooms available in Las Vegas. US Airways do not have enough officials to answer questions or talk with frustrated and upset passengers. Most are ignored and some are rudely turned off by the scarce officials who have no patience to deal with the stranded and upset passengers. Only when someone starts yelling do they come forward to pacify the passengers. Many children, single lady travelers and older women were seen crying--as some have no idea where to go. Las Vegas can be an intimidating place for people who have no travel experience or who are extremely concerned about their personal safety and security.

It has been amazing that the press or media has not picked on any of these events in the past two weeks. Some travelers were seen taking pictures and also called the press but the press has been silent or it does not even bother as this is of no interest to them. Flights are canceled due to flight crew issues - pilots refusing to fly past their union agreed contract timings. Who is the loser? The traveling public. On any given night, you can witness hundreds of tired, hungry, frustrated and agitated travelers lined up by the US Airways ticket counter - mostly after 12 midnight, seeking next day connections to their homes or onward to business destinations. US Airways staff claims that this will be over once the holidays season ends. Talking to some of the agents, I was informed that this is almost a permanent feature for the past 2 years!

Perhaps - it would be a good deed to report something that will help bring attention to the problems of the passengers stuck in Las Vegas against their wishes or for their poor judgment in choosing a third rate carrier who has no compunction to screw their own passengers. Cost - emotional, physical and monetary cost due to delay/canceled flights due to no fault of the passengers but from the mismanagement of the Airlines.

Here is the problem - the gate agent did NOT turn the ring into the Charlotte lost & found. The supervisor of the gate agents for the B concourse at the Charlotte airport, Gary Henderson, says that none of his gate agents had the ring. He says he is waiting to hear back from the folks who manage the flight crew. It has come down to a he said/ she said situation between the gate agents vs. the flight crew. At the end of the day, how can a US Airways employee steal my husband's wedding ring, and not suffer any consequences? Worse than that, no one at US Airways has even offered to take ownership of the situation to try to resolve it - I have been bounced around from one department to another, and asked many times to call a different number. Now that almost a month has gone by, I realize that the chances of finding my husband's wedding ring are virutally nil. Is there anything that your organization can to do help? Thank you.

The laptop was not a PERSONAL electronic device. It belongs to the US Government. I have not yet learned if I will be held accountable financially. If so, the cost of the laptop alone is just over $3,500.00. That doesn't include the cost of the case nor the accessory items inside the case. I can understand if the airlines want to limit their liability for damages, but they cannot even return the property for which they checked and gave me a claim ticket for. I was not concerned about damage as this was a very heavy and ruggedized laptop (Panasonic Toughbook CF-29E). Additionally, the American Airlines folks at GRK took the Laptop from me without explaining the airline's policy about such equipment, and they never handed my the boarding pass envelope (where I later learned their policy was written--inside where you'd have to tear the envelope apart to read it) until after they had tagged my baggage and taken it away.

Ticket was issued, on Dec 17 for a trip to Sao Paulo, Brazil early May 08. Within no more than 30m' of ticketing as usual I called the Executive Platinum to request an uprade using the VIP certificates we executive platinum members get a certain number in an annual basis.

When I requested the upgrade I was told that the fare I purchased my ticket was not valid for this type of upgrades and I had to pay an other $150 to be in the stand-by list as next services was not available at this point. I was boarding from JFK to Sao Paulo, was upset of course, did not know what to do and asked agent if I could cancel ticket and she said yes.

Tried to use credit for a different trip later on and AA wants to charge me $150 for changing the reservation. They claim their system states clearly that it was a non refundable fare.

On the other hand their system DO NOT say that a given fare is not eligible for upgrades and neither the agent told me when ticketing. I did not ask as I told for grant they all were. Never had this problem before.

To make a story short... my original reservation is cancelled and so the ticket, I still want to take that trip but now I have to pay $150 on fees to use, even in the original flights I had those reservation.

My mistake in using a system that mislead us in having a reservation ticketed... then later we find out that we cannot use it as we were supposed to and for that you have to pay $150 more.

2 days lost wages, $1100.00 for a one way flight with another airline so he could get to his destination, and $200.00 for rental car and gas to get home from Phoenix where he was stranded by the airline.

While waiting for my flight to board, I decided I'd buy him the two items he kept looking at as we strolled through Bridgetown; a bottle of Johnny Walker Green Label and a Patron Tequila. For myself, I purchased a bottle of Lancome Benghal perfume (smells lovely and exotic.. too bad I wont be smelling that way). I had no problem buying these items. The folks at the shops were terrific and professional. The problem is that I never received them. The idiots at American lost my packages and they are no where to be found.

When I finally arrived at JFK, the luggage was delayed to mechanical errors and the airplane had to be offloaded manually and delivered to the carousel. After waiting for one hour and ten minutes, I finally received my luggage. But to my dismay and utter disgust, I did not receive my gift boxes. The TSA and AA thieves had the perfect opportunity to steal to their hearts content.

After walking empty handed through customs, I went over to the AA Baggage Claims desk, where I was treated like it was my fault my package was lost. She took my claims tickets, entered the information in the computer incorrectly. She hands me a number to call to check on the status of my packages. I leave mad, tired, and cheated. I come home and burst into tears over not having my honey back here with me and not having my boxes.

I have been calling like a mad woman since. And with every phone call, I become further enraged at how American treats its customers as if it their fault that their luggage/packages have disappeared. And they have gall to have this attitude of zero concern. My first AA phone call ended with letting the rep meet Mr. ********. The second woman was more helpful. At least she tried to answer my questions and put out a flag message to JFK to search there for my stuff. The calls got more frustrating with the third, fourth and so on reps. Clearly, you can see where this story is headed.

On Tuesday, September 18th , I am told by AA that one box will be delivered to me. I get that box, which contains gifts for my sisters. I called on Tuesday evening to check the status of the second box, and I am told the box is at the airport. Yippee!! I haul backside to the airport to get my stuff. The lord has listened to me. I get there and my second box is not there. I am ******, tired and defeated.

The only bright spot I have had so far with this fiasco is finding two reps at the airport who tried desperately to help me locate the missing box. One rep said she will put in the reimbursement request herself instead of me having to deal with the AA Texas Team I burst into tears over the whole situation and she tried to reassure me. One rep, Nanette, asked me describe the woman and man on duty Sunday night. She then shook her head, replied that she knew exactly whom I was talking about and then her face got tight. I guess she has had problems with those two jokers before. Thank you Nanette W. and Chris C. for your attempts at helping me.

Today, Thursday, September 20th, *******Airlines produced the straw that finally broke the camel's back. An AA representative called me and left a message asking about the status of my claim. Hey shouldn't I be the one calling asking them about the status of my claim? Anyway, I call back and the idiot that picks up asks me why I am calling. Hello dummy, you called me asking for information.

She then tells me that she is going to send me a claims form because it has been five days and the package has not been located, and that it takes 6 to 10 weeks to process and then an additional three months to declare a settlement (if applicable) ***!! do the people who run AA live in the stone ages. Why can't the information be submitted over the phone or via the internet. Again I received no answer to my questions. She read from her script over and over repeating the same foolishness. I get very angry (lately that is my only emotion) and give her the business. I ask to speak to a supervisor and she claims she is the supervisor( I smell bs) and tries to give the boo hoo sob story that she understands. I then tell her "No. I don't think you understand". I then become belligerent and irate and she transfers me to the next idiot at the Texas claims center.

Representative numero dos then gives me same old run around; she tells me the same crap about waiting for processing and declaration of a claim and that I can't speak to a manager. I fall deeper into the belligerent abyss and tell her to go where the sun don't shine and hang up. My day was throughly ruined after that series of phone calls.

It has been five days and I only have one box and the other is MIA. I have no hopes on getting that second box back andit makes me sick and depressed at the same time. I am empty handed and out some hard earned money. Some bastard is enjoying my honey's fine aged whisky and his tequila.**** the ******* is probabaly smelling all pretty too with my perfume. American Airlines claims the reason why I didn't get my boxes was because the tags had fell off and they did not leave Barbados with me on Sunday afternoon.

Now let's go to the meal... OH MY GOD!!! it was horrible. I did not want to eat once I noticed the filth in front of my seat. No one had bother to clean the airplane in first class. If first class was filthy, what was economy class like? This trip was akin to riding on a filthy greyhound bus. I did not want to touch anything. American airlines should be ashamed of their behavior, negligence of hygiene and federal and state health guidelines and lack of concern for health and wellbeing of the traveler.

I could have gotten a cheaper ticket if I wanted a one-stop flight. I paid more for my tickets because I wanted the non-stop flight. I spent 3 hours trying to find out what happened, talking with first the agent and then her supervisor, and trying to file a complaint. I'm emotionally stressed out when I should be looking forward to my vacation. The offer to refund my ticket was pretty sarcastic given the fact that I'm going home for Christmas tomorrow.

I made the claims, filled out all the forms. And I felt a little better knowing that we would be able to receive something towards the camera. After a couple of weeks, today, I received a letter telling me that their sorry but they cannot help us. The paper said liability of loss, delay, or damage to baggage and a list of the things they do not cover. Which seems to be everything under the sun. They said sorry and maybe I could contact personal property insurer to see if they have coverage for the camera. Why should I? They should pay for the problem they caused. I find this all very upsetting that one of their employees took something out of my bag. How do they hire people like this? I had a lot of personal things and video on that camera. That paper said lost, damage, or delayed. The last time I checked someone stealing was not any of those. I should get something towards the camera that I HAD TO REPLACE FOR THIS PROBLEM!

HOWEVER, we do not understand why the airline did not even bother to inform us prior to our flight home that our three tickets (plus a lap infant) home were completely nullified. We even received a phone message from AA that morning that our flight was on time. AA had the contact information for both my husband and I but never bothered to check with us before leaving us with two young children stranded at an airport. That morning, we arrived at the airport at 11:30 am to check-in for our 1:40 pm flight that never was going to take us back home. While I was on the phone with AA at the airport, my husband and children stood in the international? check-in and ticketing line at the airport for over an hour and never made it to the front of the line because there was no other lines to discuss ticketing. Prior to this, NONE of the agents behind or walking around the self-service check-in desks was willing to help us. I finally called on the phone an AA agent who said that they had no record of the phone conversation or transaction, but she was able to sell us one-way tickets home for a flight 6 hours later that day --- each one-way ticket would cost the same amount as the entire three-legged trip.

We declined and bought tickets for cheaper on Frontier Airline for which we want to be reimbursed for the full amount of $997.47 ($324.99 per ticket X 3 tickets plus $22.50 fee). At 2 am the following day, we finally arrived at our home exhausted from 16 hours of traveling across just the United States. We could have made it Southeast Asia in the same amount of time. We have written three letters now to AA Customer Relations. The last was sent out this morning. Their responses have accused us of lying and making up this entire story as well as that they had to recover their costs by reselling our tickets. We are not sure what costs they are talking about since we already paid for our tickets.

While I appreciate the airline has met its legal obligation, this seems an inadequate and cold hearted way to deal with a young girl traveling alone. It also seems to me the food voucher should have been enough to cover a reasonable meal, not just $5. Needless to say I am very upset with US Airways and while I probably realistically can't expect much better from any other airline, I will try and avoid them in future. Similarly I feel their representative could have been more attentive and sympathetic in dealing with a very upset young girl. Simply for her attitude and insensitivity, I feel this particular employee merits disciplinary action.

I reached New Yor 4:00 am. I was supposed to be picked by a friend and taken to a hospital interview by 8:00 am. Anyway, when I reached New York, they did not ship my luggage. They said they had been left in Chicago. Unfortunately my suit for the interview was also in one of those bags. I told them to keep my luggage in Chicago and give them to British Airways since I was leaving the next day from Chicago. When I went to Chicago, they sent my luggage to New York. Then they told me they will send it to Dubai on the next BA flight. When I reached Dubai, they had not sent my luggage there. When I reached Kabul and called American Airlines, they told me my luggage was given to Continental which would take it to India and then from there Indian Airlines would deliver them to me in Kabul on 12/14. Since then a number of Indian Airline flights came to Kabul but they have no info about my luggage. It was a terrible feeling to talk to my little daughters and nieces who are constantly asking me about their lightening shoes, clothes, and toys that I bought them in the US. It is a terrible time to lose kid's gifts. It's Muslim Eid coming in two days here and Christmas is the following week. In addition to these, I lost valuable gifts and medicine that I was bringing for patients here.

I've lost $206.00.

I am out the cost of the rental car. If they had cancelled the flight earlier, I could have been home before 1 am .

They also commented: We pledge to learn from our oversights so as to better serve our customers. Please travel with us again soon. We welcome all customer feedback. The next time you feel something deserves our attention, please email us via AA.com at www.aa.com/customerrelations. We'll receive your comments without delay and be back to you as soon as possible.

US AIrways could not fly me to Boston on time. No weather issues but mechanical issues on 1 plane. It took US Air 6 hours to get me there. As a result, I missed my connection to AMS. Had to sleep in a hotel that night costing me $108 plus other expenses phoning around. Had to spend 3 hours looking for a ticket that night and then book it. Had to buy a NEW $3000 ticket from Continental Airlines to fly next morning. I also missed my original flight from AMS to Beijing due to US Airways problems.

I told them the reason I booked the direct flight was due to my wife having a scheduled surgery, and I did not want to deal with changing planes, wheel chairs, etc. My wife is really upset, and now I have to consider taking a financial loss if I cancel. Unacceptable.

To make a long story short, my bag was delivered to me Friday between 4pm - 5pm (roughly) and I was leaving Miami on Saturday morning. I'm still very upset at this matter, we were pushed around and misinformed, and thanks to American Airlines, our Anniversary getaway and what was supposed to be a surprise proposal was completely ruined! We're a very hard working young couple and (because of our very demanding jobs, we're not able to take vacations as we please) all we wanted was a relaxing few days, instead we ended up with a horrible experience.

I paid American Airlines an extra $200 for a booking mistake I made. I feel this is very bad customer service and unethical.

We stand to lose over $2500.00. We need a refund immediately.

I looked up current airfare for AA costs on Dec. 4 for fares the Wednesday afternoon before Christmas (exact time frame for Nov. 14 flight with respect to demand and time), and they were significantly cheaper than the destination change charge of $485.50 I was given. Had the salesman told me the cost was an additional $485 for a total of $933, I would have kept the original flight out of common sense. Poor communication and price gouging by American Airlines seem more likely.

I may not be able to afford to fly home this Christmas.

I spent close to $1000 in clothing, cell phone charges and transportation to retrieve luggage. American said, "Case is closed. We gave you $100."

The problem with this is that the Delta flight is about $250 per person more, and each person in our party would have to pay this. I asked them to then refund me the additional $500 dollars it would cost for me to switch. They said they could not do this. They said they could get me into St. Lucia on Saturday instead, or for all of us to stay over night in Miami or San Juan, to get us in St. Lucia early Sun., but of course they would not agree to pay for the extra hotel night this would incur. He said we could book through Delta and contact their consumer relations if we did in fact incur extra costs, but I am not stupid enough to try and do this after the fact. I have sent them an email, and am waiting for a response. Interesting that they do not have phone contact for consumer relations.

Later that day I drove the hour to the American baggage office at the airport and told them what was missing. I was told in so many words "Tough" and that if fishing gear turned up in lost and found I would be notified! Who the HELL inspects their bag at the airport? Why did they have me return to the airport to do nothing they could not have done over the phone? What is wrong with these people? You are not allowed to lock your bags for security purposes, (I never have anyway in 17 years of travel); now security needs security? How did the perp get my belongings out of the workplace unnoticed? American needs to be forced to answer these questions.

The reel I had just bought was $249.00; the others probably are now worth $75.00 to $100 each. The personalized reel case was a gift from my wife that has a sentimental value. The older digital camera was at one time $400.00. The other things probably bear a replacement value of $250.00 total. I no longer have the pictures I took of the trip; I was going to have one of them enlarged and framed as a gift to the client I was fishing with. The worst thing being the fact that I will never feel the same way about air travel again, thanks to the thieves at American Airlines and or TSA. Thank you for giving me a place to vent.

I will not fly US Air again.

I did learn that after five days, any unclaimed bags went to a warehouse in Charlotte, NC. I asked if I could search for my bag in the warehouse and was told "No." On Monday October 29, I was told to fill out a Passenger Property Form, which I faxed to Central Baggage on Thursday, November 1. I called Central Baggage on November 2 to confirm that my form had been received. No one would verify the receipt of my fax. I have continued to contact the Central Baggage phone line. The foreign representatives, while polite, have little or no information to provide me. Only after pleading with one representative about the medication in my bag which my insurance company will not refill, was I connected to an authority in the Central Baggage office. I told this person that I also had grapes in my bag that could ruin my possessions and those of others. He said he would escalate my claim and to check back with the office on Thursday, November 8. When I called then, no one would help me. The representatives were told by Central Baggage supervisors that my claim would not be escalated--that I would have to wait up to 12 weeks before I would hear anything about my bag.

For a company that says it puts customers first, the idea of waiting 12 weeks does not seem customer focused. I would willingly go search the warehouse in North Carolina myself, but they won't allow this option. Such customer service problems should be highly publicized to protect consumers from traveling on airlines with poor performance records. I will not fly this airline ever again regardless of price. I lost over $2500 in personal items, including medication and had none available for my vacation.

Is vegetarian meal is a special meal? How is a vegetarian to fly for 12 hours without a meal? The agent and the supervisors response was we are airlines and we sell tickets to fly and we are not in the catering department and there is no catering dept in Buenos Aires.

This is very rude and unacceptable. All over the world, except in US serve food even for a 2 hour flight. I cannot believe the American Airlines says they cannot serve a vegetarian food.

I was to be compensated for my event that I missed ($300) because of their inability to get me to my destination in a decent amount of time. They breached their verbal contract they had a plane ready for us. If I had gotten on a plane that was ready I would have made my event. I cannot get money back from the company that hosted the event on as it is non-refundable. So I lost $300 due to US Airways.

Included in this were: 1. Apple MacBook Pro w/charger $2,500.00 2. 60 GB IPOD Video w/ charger $ 450.00 3. Nikon D40X w/lens $ 700.00 4. 2GB Memory Card $ 70.00 5. Blackberry Pearl charger $ 25.00 6. Otterbox Waterproof IPOD Case $ 50.00 7. Over 9,000 songs purchased in I-tunes $ 900.00 8. Season 2 of LOST in I-tunes $ 50.00 9. Season 1 of Heroes $ 50.00 TOTAL LOSS $4,795.00 These are easily quantifiable items. It does not even begin to touch the real value of the photos and documents and memories, including an electronic journal, that were stored on the items an American Airlines employee robbed me of!

I had questions about transfering or replacing the ticket. Six times I contacted two of their toll free numbers to take care of the matter. The first three times I was routed to French Canadian speaking representatives. Three times I was directed into e-mail that ended with no one is available to take your call, please contact our website. I tried three times later and was directed to several Philipinos. I don't care about their outsourcing. The people were gracious, but when they tried to resolve the problem with customer service, all there was available was a dead end voice message. It seems like their drunken pilots have been put in charge customer relationships.

I will fly through Minot and Tulsa to avoid using this airline again. The last time I was on a U.S. Airway flight was in Atlanta, we were rerouting to different gateways twice and then sat on the runway for two hours on a flight to Phoenix. I missed my connection and got treated like livestock then. I should have learned after that experience.

My congressman will here about this. They have had federal bankrupt protection while taking over America West and they deserve to lose their license if they treat paying customers like I have experienced on a regular basis.

Return flight on 10/9, AA 562 from SFO to ORD Chicago, I checked myself in and 1 piece of luggage at 5 AM for a 6:30 AM departure. Flight arrived on time, but my luggage did not. The baggage claim area attendant was very rude and kept making me wait longer to file the claim even though the carousel was empty from flight 562. Finally agent #7 took my claim. I kept calling the number they gave me and checking the website and no information on my baggage. I rec'd a call from 773-894-7353 on 10/10 at 9:11 AM requesting more descriptions of the bag and its contents. I provided much more detail inclusing the brand of the bag and contents. I heard nothing back all day and the website still had no updates.

I called AA customer service at 6:00 PM 10/10 and finally got thru to a person, and she apologized and said she would call Chicago O'Hare and make sure someone got back to me. As of 10/11 1:00 PM, 48 hours after my plane landed, not a call. I complained twice via email and rec'd form letter responses from Sean Bentel and P.Barnholdt who just wrote that it was unfortunate that Amer Airline's new baggage tracking web tool was not able to help me find my bag. THEY have my bag, or allowed someone else to steal it-- NOT their stupid web tool.

Because I needed to be in New York and could not stay in Philadelphia indefinitely, I rented a car from Avis. The Car rental, gas, and parking overnight fee that I incurred totaled $164.28. American Airlines responded with a letter denying compensation for any of my costs.

Intense emotional upset for both me and my daughter on a monthly basis as my amex card was re-charged, and had to be re-disputed. I have a full file of letters and documents that I'd submitted.

I stared at him and shook my head. Then get this! He said, Don't you shake your head at me! To add insult to injury, I asked another flight attendent later on if I could switch my unopened can of fruit juice to a soda (I even said, Sorry to be a pain, but can I switch this? She was there next to me with the cart, already!) She rolled her eyes and said, Sure, why not? Man, I'm scared to ask for anything now from flight attendents. I might annoy them by asking them to do their jobs!

My fiance's return flight was even worse. This time, his flight was delayed 4 hours on the tarmac causing him to miss his flight in Heathrow and subsequently his train ride home in Copenhagen. The only thing that was served to the passengers on this flight was a half a bagel! These are passengers that are sitting in a plane, delayed for 4 hours and then having to endure another 6 hours of flight! Serving passengers in this situation a half a bagel borders on abusive.

The child had been BUMPED off a flight along with 7 other adults. They tried to arrange for a hotel voucher for the child, they also falsely accused him of being intoxicated and gave him a breathylyzer test-then lied to me his parent about the whole incident in order to get me to pick him up. I have lots of documentation and witnesses -security cameras recorded some of this I believe. I have contacted a lawyer as well as a local TV station

Child was emotionally damaged, I used $50 in gas and tolltag fees to pick him up at night transport him back to the airport -other relatives made many long distance calls and went to their respective aitport to pick up the child who never arrived. I will pursue the false imprisonment part in a local court

I have tried for the 50th time to contact American Airlines to get a status report . They keep telling me it is processing, and that they will call us.

Upon arrival in Chicago, I waited for 45 minutes with other passengers for checked baggage; when it failed to appear I stood in line for nearly an hour to file a report. During the time that I waited for baggage and then to file a report, I noted that the same dozen or so bags rotated by for the entire hour that I waited, an open invitation to casual theft. They werent collected till 1:30 AM, when all flights were in.

I have been informed that the onus is on me to check up on the bag, and I have called repeatedly. American Airlines states that it is unable to track baggage through their system. Worse, after a 5-day wait for a claim form, I was informed that American would search? for the bag for 8 weeks before filing a claim. The entire process, I was told, would take 90 days or more.

What makes this even worse is that this is the fourth time this year that my baggage has been delayed?lost, to put it bluntly. American Airlines third-world-style execution and complete indifference to my missing luggage and my feelings is a huge disappointment.

What ever happened to the security requirement that passengers and their luggage travel on the same plane? At least 12 passengers arriving in Chicago on Flight 2380 were missing baggage.

American Airlines also demanded my Social Security number on the claim form (why??) and a history of previous claims. Ive been treated as someone trying to take advantage of the airline, somehow, rather than the frequent flyer that I actually am.

I use the camera for work, and 90 days is a very long time to wait for the reimbursement necessary for me to replace this equipment. The problem has been created by, and exacerbated by, American Airlines. I have called and written repeatedly without result.

The first rep I spoke to hung the phone up and said, "deal with it". The second rep said it was not their problem, but they would give us $25. I found out that you can only email or fax customer service, not call.

It was clear that they were unconcerned about how their mistakes affect hardworking families.

Literally moments after the Delta flight was closed for take-off US Airways authorized us to take other flights. Out entire flight was stuck in this airport for hours upon hours we were due to take off at 2:15 and they canceled the flight at 8pm.

There was an American Airlines flight from Bahamas to Miami leaving at 7:30. I asked the US Airways rep if I could take that flight to Miami and transfer to San Francisco. She said no. I went to The American Airlines people the same question. They said yes. The US Airways rep lied repeatedly to me and others all day long but luckily I got the American Airlines rep to tell the US Airways rep how to do her job.

I finally, made my way onto a Miami flight as my US Airways counterparts headed to their hotels to be dealt with again the next day. After making it to Miami I made it to San Fransisco after 1am, 5 hours later than I was supposed to. Public transit was closed to I had to take a very expensive cab ride home.

I went back to my seat and when another flight attendant came down the aisle selling potato chips and M&Ms and asked me if I needed anything, I said I would like to know why the plane wasn't properly cleaned (my son found a wad of chewed gum on the armrest of his seat in addition to my wet cushion). She told me that this was the best they could do with the turn-around time.

A few minutes later, Jane approached me and said that the flight attendants had reported that I was being confrontational. I told her that I had a complaint, I was not being confrontational. I was simply sitting in my wet seat, complaining about it. Apparently in the post-911 sky, airline customers cannot complain and if they do they are a security risk. So shut up and sit in your wet, dirty, $1000 seats. And don't bother the flight attendants--they have to many potato chips to sell.

My son is having to drive a 14-hour drive in an old truck to get to his wife.....He is military....and all the airline would say is that they are so sorry!! Is this the way our military men are treated.

Military emergency amount for this flight was $336 round trip from Colorado Springs to Little Rock, AR and back....We live two hours from Little Rock. Now I checked regular price for that ticket, which was $697 just one way....I truly believe that they did this to him because they can get more money from full fare and why not make about $450 more.

Totally absurd emotional damage to my son....serving his country...he has been to Iraq once and seen his friends killed right before his eyes. Now he was far away from his wife who was in the Intensive Care Unit, driving many miles in an old worn-out truck, because American Airlines has no compassion for our military.

This has placed a financial hardship on me, as two additional tickets with an airlines that offered oxygen (not American Airlines) had to be purchased, on top of the other two that are non-refundable.

Moreover, no more help in the clubs or with emailed records of reservations (the computers are down or do not work, or the ladies on them no longer have access to that kind of information...or so they say). I don't even know where to begin, except with: I have lost faith and confidence in USAir; I do not believe them when they tell us something and think they lie; I really don't think they care about passengers.

Rather than find flight on USAir (which I would have done before winter), I just booked flights with Continental and Swiss Air. I will avoid USAir in future if I can, especially if I have a connecting flight.

No attempt to apologize or explain what was causing the delay. A 100% failure of management who one must assume care nothing for the passengers who fly with the airline and ultimately pay their salaries. It was April Fools Day, and given their treatment of the many hundreds (maybe even thousands) of passengers they were the fools for entrusting their travel needs with US Airways on this day.

summer of 2006.

forfeited. Your last activity date was

Members have three options to reinstate forfeited miles.

upgrades are not valid to reinstate forfeited miles.)

summer of 2006.

forfeited. Your last activity date was

Members have three options to reinstate forfeited miles.

upgrades are not valid to reinstate forfeited miles.)

summer of 2006.

forfeited. Your last activity date was

Members have three options to reinstate forfeited miles.

upgrades are not valid to reinstate forfeited miles.)

As I stated earlier, we were never made aware of the "time sensitivity" of our air miles. We were never contacted by mail or e-mail. You have both address' on file. Again I don't see how you can take away something we earned by purchase. My husband has taken USAir flights at least twice since Aug of 2005. We can prove that with his American Express end of year account statement. Would that satisfy your requirements? Sincerely, Mrs. Charlene Henderson They then passed off to Dinisse who responded.."Mrs. Henderson,

Thank you for contacting US Airways.

e-statements and on usairways.com.

We appreciate your continued patronage of US Airways.

$200.00. Anxiously awaiting to have this problem resolved to my satisfaction. Mrs. Charlene Henderson. I really do feel like we're being squeezed by them, but I don't know what to do.

All of this was bad, but made worse by:

2. No one had a clue what was going on in the baggage area leading to wandering passengers aimlessly searching through mounds of luggage.

I am a student who is in a six year doctoral program who would have used US AIRWAYS each month to go back and forth to Manhattan. Now, I will NO LONGER use US AIRWAYS. They are the first to oversell their flights, but is not accommodating when customers have uncontrollable circumstances where flights need to be changed.

I told the woman that I lived 100 miles from O'Hare and was a senior citizen on a fixed income and could not afford to take another round trip bus trip. She said I could either do that or forget it. I called back again and asked to speak to a manager and was told the same thing. I have traveled on American many times over the years and if this is the way they treat their customers I will not use them again. This was only the 2nd time that I had used this bag which was a gift from my daughters.

I still had an American Airline emergency phone number (from an even worse problem I had in getting down to Central America at the beginning of my tour) to be used in case a person was stranded and needed to rebook. While I was waiting in line I rebooked myself onto a Delta flight leaving at 6AM the next morning, via Atlanta. That alone took me over an hour on the phone. I also called my husband and he drove back to PA. It took me over 3 hours to get to the head of the line of rebooking passengers. By that time most of the people in the line were friends in our shared misery and most had rebooked themselves,using the phone number I gave to them.

At the counter, I was greeted by the rudest man I have ever met. He seemed to think that it was our fault that the flight had been canceled and he had to rebook us. I tried to make his night a little easier by telling him that I had already done the rebooking. Per the instructions I received on the phone I knew I needed a printed ticket to show Delta the next morning, meal vouchers and a hotel voucher. He refused to give me a ticket, even though everyone else at the counter had received one. I got no food vouchers and no hotel voucher. There was not even an offer of either. He yelled at me that I didn't need a voucher and should go away.

I was not rude to him, I just wanted something to show Delta to prove that I deserved to be on the flight the next morning. I knew he was wrong, but he wouldn't give me an air voucher no matter what I said. He insisted all that I needed was a code number. All the other people received tickets and I got nothing. A lawyer, next in line, even argued with the man in my behalf. It did no good. The lawyer and his wife received tickets from another man at the counter, as well as meal vouchers, and I got nothing but a confirmation code.

As I look back on this incident, I suspect that the man at the counter was tired after a long day's work and was angry that he was made to stay late to reschedule the people from the flight that American Airlines had canceled. There was the added problem that he really didn't know how to do it. He kept making mistakes and asking another man what to do. I received the brunt of his unhappiness at being at that place at that time. He was unhappy, but so was I. It was not my fault that the flight was canceled, nor was it my fault it was late on a Saturday night. I wanted to get home just as much as he did, but I was civil and he wasn't. We asked about our luggage.

The rude man sent us downstairs to retreive our luggage. After a long search in the very early morning, we found out that we could not have our luggage. Another rude man told us that it was locked up. We learned much later that the luggage was still on the plane and remained there until the next night's flight. Why send us on a wild good chase to retrieve luggage that was still on the plane? I spent the rest of the night on the floor of the airport, sharing some doughnuts with some newly made friends. I had no food vouchers, but no open restaurant would take theirs anyway. We bought our own food. None of us had been offered hotel vouchers. Basically we got nothing, but a lot of stress and rude treatment.

We were the very first at the Delta counter the next morning. The lawyer and his wife had no trouble getting on the flight because they had tickets. The woman behind the counter was very nice, but refused to allow me to board. She said I needed a ticket. The locator number the rude man had given me would not work in Delta's computer. She said I had to run the whole length of Miami's airport, back to American Airlines, and get a ticket. By this time it was almost 5AM and I doubted that I could make it that far and back again. Anyone who knows the Miami airport knows just how far the Delta counter is from the American Airlines counter. It is a long, long distance to run. As I ran, I called the American Airlines number again and booked myself yet again onto another fligh, just in case. I also called my husband and told him not to leave for the airport (a 3-hour drive) until I knew when and where I was going. There was a huge line at the AA counter and I knew I could not wait through that line. I didn't have enough time. No one would help me.

I asked to speak to a supervisor. I was told that there was no supervisor and no one would help me. I asked at least four different people to help me and all turned and walked away. I finally just jumped the line and went up to a counter. There I met the second rudest person I have ever met. He would not even listen to my problem. He was extremely nasty, but finally gave me the ticket I needed. As I walked away, he yelled that I would never make the flight and then he laughed. I ran all the way back to the Delta counter, where the woman took me at once. She gave me the ticket I needed and I made the flight.

I was impressed with Delta, but not with American. As I waited to board, I called my husband, yet again, and told him that I was on my way. He left for the airport and met my flight. Of course, my luggage was lost and not delivered for several days. I am 63-years old, a very experienced traveler, who has visited 117 countries over the past 30 years, many more than once. I am a resourceful person and able to run, but most people would have been overwhelmed. I also happened to have my cell phone with me which was unusual. I usually don't take it when I travel internationally. Most of my travel has been in the Third World and I can honestly say that I have never been treated as rudely as I was by the American Airline employees in Miami. They have a serious problem there!

My son's return flight was a different story. February 25th my 23 year older son, Isaac, showed up at the airport 2 1/2 hours early to put his younger 10 year old brother, Gabe, on an American Eagle plane back to Lubbock. They stood in line at the ticket counter in an attempt to check-in 2 hours and moved 2 feet. Everyone around was complaining about the wait and several missed their flight. Afraid that Gabe would miss his flight Isaac, inexperienced and unaware (as all of us were) of the proper procedures and policies, decided that he would check his little brother in electronically.

Isaac kept and careful eye on Gabe as he went through security and then kept in contact with him up to the gate by phone. Everything seemed to be going well until the gate agent discovered that Gabe was an unaccompanied minor without paperwork and that the additional $60 child fare had not been paid. She then called her supervisor who proceeded to rudely and harshly interrogate my 10 year old son which unnecessarily scarred him to the point of crying. Because it scarred him so bad, he called me in Lubbock from his phone. He was so upset I couldn't understand what he was saying.

All I could do is ask if there was a grown-up there with him. He answered NO and then his phone went dead. I can not even convey to you how helpless I felt when I could not reach him. Even though your supervisor and gate agent were standing there beside him, he DID NOT perceive them as safe grown-ups! Fortunately the supervisor was able to reach Isaac and made arrangements to correctly get Gabe boarded but not without being rude and acting totally unprofessional. Instead of handling the situation kind and professionally your supervisor proceeded to chastise BOTH my sons and then while walking by later with a fellow worker, after the whole incident seemed to settled, point at my sons and laugh.

I can guarantee you this was not something we planned to happen and certainly was not a laughing matter!

OH! By the way, when the supervisor was asked what his name was he gave a bogus name. After making contact with my two sons, my husband and I started out to the airport to meet Gabe's arriving flight. Along the way my husband tried to convince me that perhaps the rude and unprofessional conduct of your supervisor and gate agent was an isolated single incident. When we got to the airport we found that thought was far from the truth. Again there was a long line with lots of angry passengers. Although there were two ticket agents, one announced that the other one was the only one handing out boarding passes. I came up to the counter and told her that all I needed was a security pass. I explained what had happened but was told to go to the back of the line.

Several passengers, even though they were late themselves, allowed me to cut in front of them. When I got to the counter the agent that I first spoke with whispered to the other "There she is."

It was now time for Gabe's flight to arrive. I, panicky and now even more agitated, tried to explain that I wanted to be at the gate when my son arrived. I thought I was helping by trying to hand her a copy of his ticket. I was told rudely NOT to place that in front of her. She abruptly sit it aside. Then there was total silence. Afterwards she callously announced the flight was delayed and flung the paper ticket back at me off the counter. I asked what her name was. She told me Janice. But when I asked her what her last name was she offensively told me that she didn't have to tell me her last name.

I recently saw a TV commercial for American Airlines that centered around smiling agents and children passengers. It was nothing like we experienced. Our family members have been flying back and forth across the nation, several times a year for the past 20 years. In all those years, even though there's been the usual delays and mishaps, we have never been treated rudely by the employees of Southwest Airlines. Your employees should take classes from them.

Besides my time, i am not able to change a flight that I need changed. I bill my time out at $150/hour for consulting services; I will need to try to contact them again during the day tomorrow and forfeit billing time for it.

There was no flight from Orlando to Nassau, Bahamas that evening. We went around the airport asking every airline if they have any flight to the Bahamas that evening. We were given a voucher for a distressed hotel at Quality Inn. We lost 2 days of our 4 days 3 nights cruise vacation.

When we were at the Sovereign of the Seas Royal Caribbean Cruise Lines, I requested for a special dinner to the administrative representative who met us since we missed the Captain's dinner and I'm celebrating my birthday. When we went to our only dinner to the cruise to celebrate my birthday there was no reservation. As a guest, I felt ignored.

Of course, not surprisingly, our bags were no where to be found when we landed at DFW airport. We immediately went to the baggage claim center who took our claim, and the informed us to also make a claim with Midwest Airlines, which we found out later was a mistake. It is January 29, 2007, and our bags still have not been located. We have called the airport, the baggage claim call center, and have talked to everyone from supervisors on down. Every person is giving us a different story, from our bags are at the airport to our bags are overseas.

We took a straight flight from Cleveland to Dallas, so we are confused as to why our bags our nowhere to be found. We asked if they track the bags, and they told us no and that they are not responsible for our bags. As this point we don't know what to do. We are very expensive, irreplacable items in our luggage, and it will cost a lot money to even try and replace the things that we can. We really need some help in this matter. American Airlines has treated us with direspect, have lied to us about where our bags could be, and is not doing anything to find our bags. We have called them everyday since the 7th, and no one is telling us anything.

We have to replace all of our clothes, shoes, perfumes, jewelry and bags. Most of the clothes were new with tags still on them, and the jewelry and perfume had never been worn.

I told him, that it would be fine, I would go to the other airport since i needed to get to NY that night. Then i asked about my luggage. He snapped at me and said i would get it the next day. He said it was not possible to change my luggage. I found that rather strange, I asked if i could have my luggage and re-check it in. I needed my clothes and all my stuff that was in it. He snapped once again and said it cannot be done. I would have to find my way to JFK the next day and pick it up. He gave me a print out with an 800 number and told me to call them and maybe they would deliver it the next day to me.

So i continued to my new gate and I saw another employee there and asked him if there was any way that i could have my luggage and re-check it in. I really needed my clothes when I got to NY. I had nothing on me. I let him know how my original flight had been canceled and i was told i had to get my luggage the next day. He said it could be switched over to the new flight. He said he didn't know why the other man in customer service didn't do that for me. So he took a few minutes extra and made that change for me.

When i landed in Laguardia, my luggage was there. Next, a week later, upon my arrival back home, my luggage did not make it back with me. They told me that my luggage got held back in Chicago. No one could tell me why. He told me they would deliver it to me the following day by 3pm. Well, it wasn't delivered. I called and asked them. They gave me one excuse after another. 24 hours later, still not here. Now they are telling me that maybe tomorrow it will arrive. I do hope so. What i do know...is that i will not be using AA anymore.

We went back the next day. They refused to take the claim. They said TSA did it. Well, I checked with ICE and at FLL this is virtually impossible. Here is what 99% sure happened: This bag was opened on the way to the plane (they had time because this bag missed the plane), the contents removed, the tags ripped off to make it harder to detect the theft, and the computer was stolen. American's policy appears to be that they are free to take anything in your luggage and there isn't a damn thing you can do about it.

How they let employees just walk out of the airport with a laptop under their arm no questions asked just means to me they allow this behavior (instead of a raise they just allow the workers all they can steal?

I had not filed my claim within their 24 hour liability window. I reported my laptop stolen approximately 42 hours from my arrival. After landing from a 4-legged, delayed flight from Cairo, Egypt I finally arrived at my home after midnight on December 11th. I had been abroad for 32 days and had packed quite a bit of clothing. Unpacking was a daunting task that was going to take a couple of days to complete.

The next morning on December 12th I woke up in the early afternoon with considerable jet lag and began unpacking. My laptop case was embedded in my suitcase among my clothes and did not appear to have been tampered with. I unpacked everything around the laptop case without inspecting it. It was only when I continued unpacking the next day that I handled the case and found it abnormally light. When I unzipped it I saw that a skilled thief had taken the laptop and battery charger from the case. Had the entire case been missing I would have noticed its absence right away but in this case I implored them to see how I was deceived for longer than 24 hours.

Upon this appalling discovery I called American Airlines customer service number who referred me to baggage services at LAX airport. At no time did anyone mention any time frame of liability to me. All that was said to me was that I would have to speak to the Customer Relations department. And in a display of shocking negligence towards its customers the department does not even disclose a phone number! I in turn was given their fax number and website address. If you think it was easy to correspond via fax or email without my laptop to write a letter you are mistaken. But I persevered and used a public computer and trusted in the system of the department to return to me what is rightfully mine or to refund me its value.

My son was flying to NY to take an internship at the renowned American Folk Art Museum as part of his college credit for his degree in Art History. In order to accept this internship he had to purchase many new clothing items including sport coat, suit, shoes, boots, dress shirts, ties, garment bag (business attire not owned by most students). He also had all toiletries, personal items, college work, and files. None of it has been found or returned 3 days later. He has had to start this endeavor, vital to his future career, in borrowed, and then newly purchased items. If we had any indication that there was a problem we would have made other arrangements

We have since learned that AA knew at 10AM on Tuesday that there was already a baggage problem at La Guardia, almost 12 hours before he took off, yet informed no passengers. They have only been able to tell us that there are thousands of bags being stockpiled , they are a week behind in the baggage department, and they do not have the personnel to take care of the problem. When we asked what to do, the AA said Deal with it. Ironic.

Is this AA new policy? Do we just deal with anything they throw at us? My last flight on American we had to Deal with no flushing toilet, no food or bev service,( inluding water) a 6 hr delay, and luggage that did not arrive until the next morning, while we sat in an airport waiting, without service, food, assistance. Due to the lack of information we received we missed our scheduled limo service as well. However, in my son's case, the extremely bad attitudes of emplyees at LaGuardia, lines with hundreds of people, and no answers have been an extreme detriment to the start of his internship, as well as an extreme hardship on the host family from the MOMA.

If I could, I would do as one of AA employees suggested, which was just go to Laguardia and start looking through the piles of luggage that are lining the corridors, and being placed in storage due to their lack of personnel during the holiday season? Didn't they know how many people were flying? I am incredulous that this company is actually getting by with this slovenly disregard for customer service. I am just so upset and angry and have no where to turn.

We checked 3 bags at the Commuter Terminal as our routing was through Los Angeles and through Miami. Weather problems caused us to re-routed through Dallas and to overnight in Miami. When we arrived in Barbados, only 2 of our 3 bags made it. We wasted almost 3 hours trying to get a baggage claim filed. We were taking a Seabourn Cruise and were lead to believe that we would rendezvous with our delayed bag in 3 days when the ship docked in St. Thomas (STT), the only port of call on our itinerary served by AA.

We gave the Barbados "baggage service office" information on the ship's agent in St. Thomas. We had been calling the airlines (at great personal expense) as did the purser on board the ship and the ship's agent in St. Thomas. The St. Thomas port of call passed sans our bag. It was expensive and inconvenient to spend a week on this cruise missing a bag. Needless to say, much of the enjoyment and anticipated relaxation had been diluted.

At the conclusion of our cruise when we arrived in Ft. Lauderdale, FL we went to the baggage service office at FLL. This visit was frustrated by blank looks and non-answers. We spent a few days in Palm Beach, FL. We returned home from PBI on December 25. There was no one at the AA BSO. We changed planes in Dallas. The first truly helpful AA person in this whole fiasco was Bill Stigliano in the DFW Admirals Club. Bill took the time and trouble to use the computer and some "back door" phone numbers to gain information about our missing bag.

When we arrived in San Diego as is usually the case none of the baggage carousel enunciator boards had any information about the flight numbers they were serving. No San Diego baggage service personnel were available. The AA Baggage Service employees possibly do this as a game. It seems to amuse them when a herd of anxious travelers run to a starting carousel not knowing what flight the bags are coming off.

At 9 am, we were told that they would not promise us a flight for 3 days,thus missing the holiday that we planned> We then decided to rent a car for $164,and drive 10 hours to Durango, after paying $1348.38 for two tickets.They lost my bags for 48 hours, arriving at 10pm on christmas night. The took our bags and put them on an united airlines differant airlines (real safe)