Airbnb Reviews

Last summer 2018 I had an Airbnb guest for over two months at my apartment. Knowing it was going to be a long stay, I called Airbnb prior, to let them know I was concerned about the utilities being included in the price. Utilities are paid per use and it is hard to anticipate what the guest will be using, mainly in summer with AC units. Airbnb told me not to worry because I would be covered by their standard agreement. After the guest had left, I received the electrical bill and it was 3 times more than what I had anticipated. I brought it up to Airbnb and the only thing they had to say was they are sorry but the security deposit can not be applied to utilities. Utilities are always included in the price. How are we supposed to estimate the electrical use for extended stays? It does not feel fair to estimate a really high number and make some people overpay.

I've been booking apartments in Europe for this summer o Airbnb. It takes a lot of time to find the right place. After a couple of weeks, I receive a message, saying they just canceled my reservation, no explanation. It happened 3 times. It's frustrating. They shouldn't allow that to happen. No doubt I will book using Booking.com from now on, you can rely on that company.

I host was manipulated with the photo posted to the profile to mislead customers. I shared my feedback with Airbnb Support. They compensated me at the checkout by 15% refund of the fees. One day later, the host raised a claim against the security deposit. Claiming that I had smoked in the apartment and the key was not in the lockbox. He photoed the apartment after my checkout time, he put leftover of cigarettes and tobacco everywhere in the apartment. He shared this photo with Airbnb.

On January 1/24/19 I made a reservation using Airbnb, this was a late reservation at a place I was not familiar with (Bedfordview, Johannesburg, Nico Hotel). The reservation order was simple but it was what happened that left me disgruntled. My guest who I had an argument with stormed out the room and damaged tiles on the apartment front door. I then reached out to the host to get assistance and get the police involved, this instead was the beginning of the nightmare. Instead the residential security approached me, instead of asking what had happened or what is going on they were aggressive and instead choose to attack me, next thing I know I have been sucker punched the aggressor running away.

I needed to spend 3 months in Albuquerque, NM in 2019. I booked my stay at The Whoozle House which was hosted by Mark ** through Airbnb for January 29 through April 28, 2019. The booking was made and paid for on September 2018. During the interim I continued to confirm my reservation with the host and he said it was on. When I arrived after a 13 hour flight from overseas I called the host to inform him of my arrival date and time in Albuquerque and get directions for picking up the key. He acted like he wasn't even aware of my reservation. After a bit of conversation he remembered and then he told me he was sorry it was already rented out. I reminded him that we had a confirmed paid reservation. He wasn't concerned and had no remorse about breaking the contract and failing to notify me.

I'm a single female living alone and I Airbnb my guest room. I had my listing set to auto book so that guests can automatically book and got several STRANGE people with questionable pictures, profile pictures that were not of them, disturbing messages, and people with terrible reviews. Like literally a guy wanted to be a nudist in my home and when I asked him if he was serious he tried to start an argument with me, "Is this funny? Why do you think this is funny?" YEESH! SCARY! I don't want him in my house! No thank you! I was able to cancel these auto books, but only got 3 cancellations allowed per year!

I had two reservations cancelled at the last minute in Tokyo. As part of my refund, Airbnb issued me approximately $3,500 in credit which they told me I could use for future stays at Airbnb. I used up a little less than $800 for a stay in New York and another $300 for a stay in Boston. Today, when I went to make another reservation, I was told by Airbnb that the $3,500 in credits were actually two individual coupons, one for $1,500 and another for $2,000 -- and that each could only be applied once. This was the first mention of this and essentially they're telling me I blew the vast part of my credit by using it for short term stays. NEVER did they mention this. Buyer beware on any and all transactions with this company.

The matter first began when Airbnb froze payment on my account. I opened a simple ticket to inquire why. First Airbnb said I had to fill out a US tax account form. This was false as I am in Canada. I spent time and money trying to resolve the matter based on this false advice. Next Airbnb said I needed to become a business and provide my business details. Again I investigated. This was also false. Lastly it was a simple matter unrelated to what Airbnb support told me. I then asked to escalate this horrible matter when I was given blatantly false information and to be given a chance to provide feedback on the specific conversation.

We will never use this dishonest, greedy, immoral company again. Airbnb rented us an illicit rental apartment in an Atlanta apartment complex. As we found out once we were there, the complex does not allow Airbnb rentals. The host gave us and dozens of other Airbnb renters the security code to the front gate of the private complex and access to all the complex facilities. We were kicked out of the apartment. I notified Airbnb that the host is not allowed to rent out her apartment in this complex and that I want a refund. Airbnb refused to refund ANY of our payment. I gave them the number for the main office in the complex. Not only did Airbnb not bother calling the complex, they continued allowing the host to rent the apartment, knowing full well that the rental is illicit.

Airbnb is a waste of money. The house I rented was a dump ie: Dirty, broken items, non-working toilets, heater, hot water and misrepresented in the ad. When I tried to resolve with Airbnb they were not interested in my story! Even though they are allowing someone to post a picture advertising the microwave in the bathroom which by the way the toilet twice over-flowed with poop! DISGUSTING. This was not looked into, in fact I called twice to speak to a Supervisor and asked to be contacted by phone. Instead got an email, very unprofessional. They don't care and their service is below standard. I will never use them nor recommend!

I had guests do several thousand dollars worth of damage to my property. After I documented the damage and sent Airbnb an invoice then the excuses started for them not to pay. I then requested if I go to the trouble of attaining more quotes would they honor their host guarantee. Their support contact got rude, dismissive and offensive. Then I read the dozens of the same complaints I had similar in that Airbnb will not honor a host guarantee. It is a scam. WHY HAS THE ACC AND FAIR TRADING DONE NOTHING IN SUPPORT OF AUSTRALIANS BEING AFFECTED BY THIS COMPANY. ALL MONEY GOES OUT OF AUSTRALIA.

I am host in Tokyo, Japan and Airbnb don't make payout as per the terms and conditions. They don't even care to call or send email. When I call they make all stupid excuses and the representative who works are rude. I don't think Airbnb should be allowed to do IPO.

Upon entering ** establishment at 11 Sexton Cove Rd, Key Largo, FL we smelled mold. A surveillance camera is pointed at the deck where you hang out, which also views into the living room. Plan on being watched during your vacation! While sitting on the deck you will get eaten by fleas and chiggers. Be careful of the stones in their driveway because my kids found 4 long rusty nails and several cigarette butts. There were even a few teeth cleaning picks out there to look at. Cleaning crew did not do that good of a job. A cockroach was seen in the kitchen and bathroom only on 2 occasions, which is not too bad for being Florida.

Our group checked into an Airbnb property that was completely misrepresented by the host. The Airbnb escalation representative was not at all fair and helpful. The property was not even close to as described on the listing from number of bedrooms, to number of beds, to the properties views. As asked I provided photos of the lack of queen bed, lack of bedrooms, and lack of the view of the mountain as pictured. Check in process was not as described and we had dirty linens.

Last week we received our 5th consecutive Super Host rating by Airbnb. Then today I received a notice that our service was being truncated immediately on 2 listings we have, without any opportunity to access tax and payment related records stored by Airbnb for which we paid fees to have them maintained. We have no idea about reasoning for this dismissal.

We booked our vacation home through Airbnb for a house in the Orlando, FL area. After driving 21 hours from Toronto Canada, our host canceled the booking on our arrival date due to maintenance issues. I was thankful that the host notified me in advance, but was very disappointed when Airbnb staff were unwilling to provide me with a comparable accommodation for our trip. We planned our vacation months in advance, and AirBnb's suggestions for alternate accommodations required me to pay thousands of dollars more than originally paid. We ended up canceling for a refund and booked with a hotel brand that we trust. I will never book with Airbnb when it comes to my family again.

I have been a host for approximately 7 years and get all 5 stars most of the time in my reviews. I recently had some guests who trashed my home, didn't follow my rules and disrespected my neighbors. Airbnb was able to get some money back for me for the repairs and replacement of some items that got broken but in retaliation, the guests left me a horrible review even though they signed my guestbook and raved about my home. They made many accusations and told many lies in this review. I asked Airbnb to take it down since it was clear that they were was seeking justice for losing their deposit. Airbnb refused to take the review down. That being said, it greatly impacted my business. Should I have a guest to stay in the future and does any damage or something comes up missing, I am afraid to say anything because I don't want to get a fake review.

Worst customer service! They route the call to Philippines and none of them know how to answer any questions. All they do is reading scripts. Airbnb is robbery in a modern world. Airbnb doesn’t understand that life happens and circumstances can change. I canceled my trip 2 months ahead! I should be getting full refund! The customer service doesn’t understand HIPAA! And asked for letter from doctor. Hello! You can just Google the name of the doctor and bam your privacy is out of the window! I received a confirmation that my refund of $336 is on its way! I just need to know when, and none of the customer support aka Case Manager can answer it.

I just tried to book a place and after paying, was prompted to verify my identity with the last 4 digits of my Social Security number along with full name and date of birth, I input the information and it told me it was incorrect (twice). I called the help number since I legally changed my name last month and maybe they haven't updated their system. They had me send a photo of my SS card and I blocked out the first 5 numbers with the last four digits clearing visible along with my full name. This should have been sufficient to confirm my ID but then the Airbnb rep I was speaking with asked me to resend a picture of my SS card with all the numbers visible! Very sketchy Airbnb! I said I would not share the full number and their only solution for me was to have someone else book the reservation on my behalf. Will not use Airbnb next time if they are going to require me to share all my confidential info with an overseas third party screening company.

I rented lodging through Airbnb in Belize. The manager started running scams on me, and I vacated the (not very nice) facilities and settled up with the owner, including paying an early cancellation fee and getting a document from the owner that all disputes had been settled. Three days later a new charge showed up on my credit card showing a $150 charge from them. They blame the owner. The owner says I have to work through them, and I'm still working on getting that charge reversed, 3 months later. These guys are rip off artists. Never, ever again.

The house we rented through Airbnb was nasty with some blood and with spots on duvets and bed sheets. Towels were never cleaned and condoms under the couch. I forward all the photos to them and asked for a refund and their response was what I provided wasn’t enough. Never again.

Airbnb is a nightmare of a company. After walking into a loft that was vacated by Airbnb guests I was confronted with a bed that a guest had vomited and defecated on. In an attempt to conceal the damages, the guest wrapped the soiled sheets in clean towels, turned the pillow cases inside out, and "made the bed" with the soiled duvet. Upon check out, the house rules convey guests need to report any damages (not once has a guest stepped up for obvious damage) among other things that need to be tended to, like locking up. Guest did not lock the door and so I had to send someone over to lock up. Had the guest revealed what had happened, steps of sanitation would have been implemented.

I had a situation where I rented a house under specific "house Rules" and "Security Deposit Amt." The agreement was made ~2 months prior to rental. ~2.5 weeks prior to our rental date the owner changed the "house rules," notifying us that there would be surveillance cameras inside the house and the security deposit was changed from $2000 to $3000. I had full documentation of the original terms of the rental agreement as well as the changes made. AirBNB customer service reps (located outside of the U.S.) neither understood Airbnb's own policies nor did they care about the violation of the renter. I tried speaking with reps from within the U.S. The company is extremely chaotic. Could never speak with same reps twice. It was a nightmare. I lost $1260.00. I WILL NEVER USE AIRBNB'S SERVICE AGAIN SO LONG AS I RESIDE ON THIS EARTH SO HELP ME GOD! They are a sham!

I’ve been hosting using Airbnb the last couple months and find the app and company policies to be quite unfair for us hosts. For example, anytime someone has an inquiry/question you as a host must pre-approve them staying with you in order to avoid penalties. I have had several guests ask to park at my place for up to 3 weeks while they travel & only book 1 night at my place.

Fist of all Airbnb did not follow their company refund policy to issue my refund. Second of all, the case manager erased all the communication record between me and her in my personal profile of Airbnb!!!! Third of all, Airbnb case manager refuse to post my review to the host SPI Rental South Padre Island which steals $1556.17 from me without providing a safe environment and created lots of issues which qualified for the refund to customers based on Airbnb refund policy. I spent two horrible night there and was charged for $1556.17. Airbnb helps those treating and disgusting host to fool customers to rent from Airbnb. Airbnb prevented a customer to review the terrible host and just put the good review for the terrible to help them fool people and make their commission fee!!!

We rented a condo a month ahead of time. When we arrived, the lockbox code did not work. We called the host... Long voicemail saying he was out of town... Voice mailbox was full. Left text for host... no response after an hour. Called Airbnb... was on hold for 50 minutes. Agent said he would try to call host. Agent called back in 15 minutes saying that the host had finally answered but had then hung up on the agent! The agent canceled our reservation on the spot and said the host has the right to cancel at any time!! This is not the first time an Airbnb host has canceled at the last minute. I find that VRBO and HomeAway are much more professional and reliable and will continue to use them in the future.

I am saddened to share my terrible experience with the Airbnb hosts. I have never ever in my entire life of traveling experience such terrible people. I made a booking from AIRBNB and their system allowed me to book, pay and everything. My greatest unpleasant surprise was to find out that the first host has no house available for me and my family,

So Airbnb likes to ** with people too much. I normally don’t care to write reviews but I’ve had too much trouble with Airbnb and I just want everyone to know that they are the worst company. Let me tell you how. Bear with me because this is a long issue I’m about to complain about. In 2017 around June or July a friend and I took a trip to California. On the way to California about 2 hours out our Airbnb was cancelled. We felt with Airbnb for a long time and had a huge issue with customer service so we were told we would receive a credit for our next stay. Now this is a whole issue I’m not about to get into because it has nothing to do with this current issue but I want you to know before I took my trip on 11/14/2018 I called Airbnb since I never received credit from my trip in 2017. I called and they gave me 100$ credit FOR MY TROUBLES in 2017. Keep that in mind.

We recently rented an apartment in Barcelona Spain, and the experience wasn't good at all, neither the support from Airbnb. The apartment was dirty, no sheets, no towels and the AC did not work. It is really frustrated and unfortunate for most customers as I went through the reviews here. Airbnb seems to care only about the money from the host and they take the side of the host, no matter what they say, I realize that they can say anything, and that is really troubling, not fair and not right at all, and gives you with a bad taste and awful experience that makes you question choosing Airbnb again.

Airbnb warning. Just a warning that not all hosts are honest. I recently booked a home in Isla Mujeres in Mexico for the month of February and luckily enough was in Mexico in December and took a day out of my vacation to check out the rental. We hired a local cab driver to help us find the property. We not only never found the house but the street it was supposed to be on was in a slum and garbage lined the streets, bars on all the windows, nothing even close to the picture on the Airbnb listing.

So first off, husband used to book a place in Nashville for a business trip earlier this year. Did all the research and found something that would work and put him where he needed to be but when he arrived at the address he was taken miles away to a different location. Turned out the guy listing the condo was forbidden by his HOA to rent it out so he used a different address when advertising. My husband was stick and had to stay somewhere he had no intentions on being. This is so wrong and a scam in my eyes.

If you are looking for renting a property through this booking site please read carefully and be aware. Hidden fees - The prices listed seem to be lower compared to some hotels, but that is misleading. Once you get to the check out you all of sudden notice that 1. They charge you booking fee for every day you book - that seems to be % of your booking so it can add up to $80-$100 extra. 2. Many hosts will charge you cleaning fee $30-$35. 3. Many hosts will want you to also pay for electricity and water. 4. Add to that you get no daily service. 5. No free breakfast. 6. No airport shuttle. 7. No 24 hrs front desk service since the host lives usually quite far or in different country. All added up you pay a lot more for the booking than in the hotel.

I have used AirBnB quite often and never had a complaint. This time the apartment we rented was not owned or rented by the host who listed it on the site. Someone else was occupying it. Seems it was a fraud case. While I had no issues with the AirBnB agent who was forthcoming and supportive it took us nearly two hours to get someone on the phone or chat. All three travelers were trying to contact AirBnB by phone and chat. Every time the system or someone (?) hung up after 40 to 60 minutes of listening to that awful music. Basically if you have a problem you are on your own. After nearly two hours we finally got someone on the line who authorized us to take a hotel which would be reimbursed. I hope that works.

I recently stayed at a room in a private home, with a shared bathroom and the experience wasn't good at all, neither the support from Airbnb, and it is really frustrated and unfortunate for most customers as I went through the reviews here. Airbnb seems to care only about the money from the host and they take the side of the host, no matter what they say, I realize that they can say anything, and that is really troubling, not fair and not right at all, and gives you with a bad taste and awful experience that makes you question choosing Airbnb again, despite its convenience.

The experience overall was good as a host, But I do have an issue with not being informed/alerted that I had to provide an identity to withdraw the money! It's basically hidden info on the site while it should be very clear to me before I proceed to have a guest in my house. It's been a few months and the guest is gone and I still can't receive my money (That I started the whole thing because I was in need of it at that time), I can't do that because I don't own a passport and that's the only option they gave me to prove my identity so they made it even harder for me! That's an issue or that's what I think is an issue.

We appreciate the beauty of the home and look forward to returning again. Our reservation was for the master bedroom. It had 2 queen beds and a private bathroom. It was very clean, and the host was very considerate.

An Airbnb host cancels unexpected two days prior to the check-in date for a family New Year's celebration. When "working" for over four hours with the Airbnb Customer Service, all of whom are shocked that the limited comps are so expensive so close to a major holiday. Airbnb provided poor alternatives for a family trip, stating that other options were too expensive. Their solution was to receive a partial reimbursement after the fact. Not to mention this was after four LONG phone calls and four hours of nothingness. I expected more. My fault for assuming anything good from Airbnb.

I have been a host for several months now with Airbnb. From what I have experienced so far, this company still has quite a ways to go for maturity and improvements. Although, a lot of their policies are flawed esp. the way how their review policy works between hosts and guests, they have a global supply chain management who's been quite dedicated on the front line to resolve reservation challenges & issues.

I stayed in an Airbnb in this Nov 2018 for 16 days in a house in Canada, Toronto, Pintail Cres. The host entered my room without permission 3 times, or more. The host's wife, Olxa, informed me at night that the host Darxn was in my room to unplug my MP3 Player. There is no advanced notification for permission to enter my room. On the second last day of my stay, when I came back at night, I found a gift paper wrapped cookie on my desk. Nobody asked for permission to enter the room or notified me after the entering up to this Dec 22, 2018. My concern is that that day I was rushed out for training and forgot to lock my luggage which has my passport, ID cards, credit cards etc important personal info.

I have been using Airbnb since 2016. Every time I encountered a problem, Airbnb takes the side of the host irrespective of the circumstances. They also hide or delete bad reviews at the request by the host. My recent experience was, I arrived at this house to find out the place is dirty and had cutlery with food particles on them. The floor infested with ants and there were a few flies, those large ones that appear during summer, in the house. The house was facing the host's backyard and the place was a mess. Due to these shortcomings I immediately notified Airbnb after attempting to contact the host. The Airbnb contacted the host. When the host arrived at the property, they were visibly upset and appeared aggressive. They tried to pick an argument which I tried hard to avoid, which made me really uncomfortable and felt threatened at the time. I was alone at their property and anything could happen when someone is upset.

They advertise that you can get a refund within 14 days before check-in. Please read the fine print because they don't. They have you pay for half the duration e.g 5 days if you will stay for 10 days. If you cancel after 38 hours but within the 14 days you get nothing back and they still advertise for the days you have paid for that you didn't get a refund. Talk about double payment.

We have a trip planned in a week and just received a text cancelling our rental. They offer to refund our money, but getting something in a strange place with one week's notice is not easy. Not only are places more expensive with such short notice, we cannot get a great place for our vacation and have to settle for whatever we can get. Such a disappointment. How is this acceptable when we rented the place two months ago. No apology or explanation. I WILL NEVER TRUST THIS SERVICE AGAIN.

We had booked a cabin for 12/28/2018-12/30/2018. Just two weeks before our trip, the host calls that the cabin isn’t available anymore due to the owners selling it, and not giving a 60 day notice. Just two weeks before my family arrives from Florida expecting a cabin, and in the busiest day of the year. There were no other selections in our price range so we don’t get any other cabin for that date due to the others being more expensive. Instead we get a measly credit of $101 for another booking, yet there are none left. This ruined our trip, especially since my family has been going through a hard time lately, and me and my wife wanted to treat them to a relaxing getaway.

I was visiting Lima Peru and booked a 1 bedroom apartment through Airbnb. (I have used my account with Airbnb in the past without any issue.) Upon arrival I was handed the keys from the landlord. She immediately explained the apartment wasn’t ready at the moment which was fine because I wasn’t going to be returning until The evening So I took the keys and left. I returned around 7 pm with my belongings and noticed the apartment was dirty particularly the bathroom since it clearly showed signs that it hadn’t been cleaned. There was a half used soap in the soap holder of the shower and a very dirty white rug to put your feet on after a shower. There was also no hand soap at all by the sink and there was one hand towel that was moist as if it had already been used.

The assigned case manager hasn't contacted me for almost 24 hours on a time sensitive issue! They only care about making money and they usually side with the host. To them all guests are liars that leave false reviews. Don't expect them to take care of you. I won't be booking ever again.

MY AIRBNB ACCOUNT WAS DISABLED FOR NO VALID REASON!!! I was a regular Airbnb user for years until they put my account under review. I've been waiting since about December 2016 for a response on why my account was disabled. I've emailed & called them several times over the wait. They just sent a response December 2018. (TWO YEARS LATER!) Companies love throwing their 'terms of service' at you & telling you what they're not liable for when they are being **. Simply to remind you that they don't care about your frustrations & they are not there for you. ** AIRBNB!

I booked a night's stay at Shinjuku for my young daughter and I on 24 Nov 18. When we reached the apartment and could not get in and after we tried getting in touch with the host without any success, we contacted Airbnb. The next thing I knew, I received an email informing me that my reservation has been canceled and that I would be refunded. I was left stranded with my daughter in the middle of winter and with most hotels fully booked, I had limited choice.

My husband booked an apartment on 8 Ave Macmahon near Arc de Triomphe. We are traveling with our 2 kids. On 8th December after the Paris violent protests, we asked for a cancellation and requested to change our booking to a safer location on 29 Dec. The roads to Ave Macmahon were blocked and metros around there were closed on 8 Dec. Tear gas and water cannons were fired right outside this apartment! After 3 days of email and multiple phone calls Airbnb has denied us a change even though we highlighted that it was unsafe especially for the kids. On their Airbnb website they have listed violence, inaccessibility and safety hazard as conditions for refund. Shouldn't they honor it? Their reply is, "The host has refused a refund!"

They're a worst. I booked a trip like 5 days ahead. I wanted to cancel it the next day, which is still within 48 hour, since my schedule changed. They won't give me full refund, only 50% of it; they said the cancellation has to be within 48 hours AND 14 days ahead. How stupid is that? How can I have 14 days notice if I just book a room for a trip next week? They told me to go talk to the host as they can't do anything. I wish they're out of business soon. Heard they said they would go public, pray lord. The most irresponsible business model in the world. Use Booking.com instead. They help you cancel full refund even though it's not stated when you booked.

My experience with Airbnb had been ok for approx 2 1/2 years until I had a bad renter which resulted in over $3,000 worth of damages to my home. The people were doing drugs, damaged multiple things in my home, had been smoking (many things-legal and illegal), had a pet despite the 'NO PET' policy and finally flooded my downstairs bathroom, damaging the wood flooring, the toilet and the door (locked it from the inside without a way to get in without removing the door).

Updated on 03/08/2019: I am currently in the dispute between Airbnb and my credit card company because I stayed at a location in California that had roaches and the Airbnb tried to offer me 50% back. Capital One is trying to stick me with the full amount, even though Airbnb allows the host to not only insult guests that have stayed at her house, but also scam people with her rental, as there are numerous reviews stating that the host has roaches in her rental property. The fact that Airbnb allows this is beyond ridiculous, and Airbnb doesn't take care of its customers. They're in it for the host to rent locations to guests, sight unseen, fake pictures, fake reviews, unsafe locations, and unsanitary situations. Don't waste your money. Get a hotel room, you'll be way better off.

I raised a complaint to the Airbnb customer support team regarding a discriminatory review that I faced with my host. The latter made rude comments about me and gave me a bad public review. To my surprise, the team did nothing to resolve the issues and told me to instead focus on the positive reviews. Totally bad experience with Airbnb!

Frankly, I only knew Airbnb from my bookings, and I never had any experience with Airbnb Resolution team until their online agent, Ronie's, recently helped me very quickly and to my satisfaction, and that impressed me, but today another agent, Alexandre, truly "knocked off my socks" with instant and tremendously caring quality customer care on a different issue. I can't overestimate that! Now I know that Airbnb is much more than just a place to stay but also a place filled with wonderful and caring people. First-rate service!

I rented a place through Airbnb and right before the trip I saw a couple new reviews stating that people had issues with cockroaches. I contacted Airbnb and they told me they were false reviews and I had nothing to worry about. They assured me that if I saw any when I checked in that they would move us. We checked in and we started seeing them everywhere!!! I contacted them and not only did they not move us but they only refunded $120 of the $950 we paid! We had to spend the trip in a cockroach infested place. I called, asked to speak to a manager and they did not care. They closed the case and told me it was my choice to stay there. I have used Airbnb for years and I cannot believe how they treated this situation.

I booked a condo for a week in the Philippines and when we arrived to the condo it smelled like mold. The smell was really bad. I left immediately. Could not stay in an apartment that smelled so bad. I contacted Airbnb and asked for a refund. They were on the side of the host and only refunded me half. They did not protect me and were more on the side of the host. I posted a bad review about the host and it was never posted. There was no bad language used just being honest about my experience and it was not posted. No wonder the host has so many good reviews and no negative. I will not trust Airbnb anymore. It's a gamble. Imagine traveling far away and when you get there it's not what you expected. Who has your back because Airbnb won't.

Airbnb contacted me about a dissatisfied guest who thought the radiators were non-functioning. They suggested I offer her some money to appease her unless I could provide a plumber's note contradicting her experience. I told them that yes I "would" refund if they offered me some assurances as a host that I would be protected from guests making up stories for refunds. They declined to protect the host saying guest are free to say what they please so long as they aren't racist. I then explained I was not going to offer the guest money and instead provided Airbnb the plumber's note confirming the radiators were working and the house was above average hot, on top of which the guest had left windows open.

Why are there so few negative reviews on Airbnb? Does Airbnb delete them? I haven't seen any after viewing a lot of locations. Just today, I wrote a bad review on Airbnb for an awful host and it was removed within the hour. I didn't break the guidelines, they didn't give me a valid reason for removing my review. I just guess that only good reviews sell. That is why I chose that host in the first place (all good reviews)… But if Airbnb removes the bad reviews, you have no way to know. I stopped using Airbnb because Airbnb is nothing without the honest reviews.

I needed to travel to Mayo Clinic in Phoenix AZ. My nurse suggested Airbnb. When our Uber driver pulled up he begged us to go to a hotel in safe neighborhood but I had to pay full amount 2 weeks beforehand. The house was cute and clean and had security but every night we heard gunshots and had police helicopters with spotlights overhead. My brother tried to take a stroll during daylight in opposite directions over 2 days. Both days he was confronted by cops arresting people. 2 more Uber drivers warned about where we were staying. 1 had grown up in Chicago. We are from St. Louis and I have lived or worked downtown my whole adult life.

We rented a home for Thanksgiving that we found was a foreclosure and it was absolutely disgusting inside. Electrical outlets broken, dirty old stained furniture, the window air conditioner was stuff with hand towels, there was a bedroom with a mattress on the floor. When you call to make a complaint you get their customer service that is overseas and they speak very little English. They did not want to reimburse us and they will not that the listing off, so beware when you plan your next vacation. They also edited your review and only post positive reviews. We were scammed by them. A Thanksgiving I will never forget. Very angry that they do not care about their customers. They should be shut down.

Be sure to know their cancellation policy before booking with AIRBNB. There are hidden terms Which you will not come across until you book and cancel. I was charged $108 service fee for cancelling even though I cancelled within 48 hours.

The place I rented did not have the amenities it promised (heated pool) and was dirty. Also the host showed up in our backyard in the dark with a flashlight unannounced during our stay and it made us feel extremely unsafe. So, there is the component of having a host that is dodgy. But the component that compelled me to write this review is the way Airbnb handled my concern. They sided with the host based on his rating overall rather than my individual experience. My experience was uniquely bad but because his reviews were ok from other guests my concern were not addressed and was minimized. There is no direct number to contact Airbnb and so all complaints are logged in an e-mail process. They called me back and that's when I got their number. By the way, it's 855-424-7262 if anyone is looking to call them directly.

The owner agrees to cancellation in writing then afterwards refuses refund. Airbnb support him 100% ignoring evidence. I exchanged numerous messages with support person named Sarah, who did practically nothing to resolve the issue nor look into the details. I will not use Airbnb and recommend all avoid this company.

I had the unfortunate experience of having to cancel my Airbnb reservation outside of the '48 hr' window. The owner Jan from British Columbia refused to give us back our $478 deposit hiding behind her cancellation policy. Airbnb sided with her and refused to help at all. The Marriott or Hilton would NEVER do this, and they are public companies that crush customers on a daily basis. I swiftly closed my Airbnb account and will tell everyone I know about my bad experience. Stay away.

Airbnb promising me to take care of it but they just toss it from one to another and eventually told me it's not part of their focus. The real problem is that the so called "case managers" don't follow up on cases, they just wait till their shift ends and when you call back to check up on it they say to you it's a different department and the maximum they can do is to assign it to new case manager and start it over again.

no one can take a picture of. It was unsafe as well. The hallways were dirty, the rugs were dirty. The walls were dirty. As soon as you walk into the building it smells like mold! The condo smelled like mold. The grout on the tile floors were dirty inside the condo. Yet, this Esteban guy lies on the review and says that I didn't stay long? I wasn't even there 5 minutes when I decided that I wasn't going to stay there for my wedding anniversary! I have allergies and would have never been able to stay there! The guy never gave a refund. October 17th- 24th, 2018.

We decided to book an Airbnb property as part of my partner's 40th birthday trip to New York. I spent many hours researching available properties and chose what I thought was a clean modern apartment in Jersey City. I looked at the rating for the host and his property, of which he had scored 4.5 out of 5 and numerous good reviews, so felt comfortable making a booking. Unfortunately, had I paid closer attention, I would have noticed the handful of negative reviews that would have sounded alarm bells.

When Airbnb moved their headquarters to Portland and the city took measures to protect residents and rentals from greater impact, we paid for a home inspection and began using it to rent our home while we were out of town for a few months each year. At first things went really well but we began running into an increasingly frequent occurrence: renters who expected a sanitized hotel.

Airbnb is a terrible company. No care or accountability do they have and I'm excited for the legislation that slows down their revenue stream and puts long term homes back on the market. I booked a week through these idiots and paid the required 60%. I decided to book an additional 5 nights but canceled due to the homeowner being a lying moron. Airbnb did not refund the second reservation, they simply applied the amount to the balance of the first week even though it was clearly stated I'd get a refund. Airbnb is a community killing piece of ** company.

1056 Budapest, 18 Belgrad Rakpart, Hungary: The above property has many Airbnb residences in it. I've spoken to some of the "guests" from time to time and most of them are nice young people who are in the city touring or even checking out the many universities in Budapest. THE PROBLEM: The building itself is a "once" magnificent 19th century building which has fallen into terrible dilapidation and disrepair. Most of the time the electricity in the common areas is blacked out making it impossible to see where you're going and also impossible to know if you are being followed. What is much more disturbing and downright dangerous is the lack of simple hygiene and the filthy condition of the ground floor lobby, stairs and entrance way.

Airbnb is a joke. I wish customers would use VRBO more. Airbnb takes you money from the customer and do not pay the owner of the unit until days after the guest check-in. They do not collect the correct local taxes. For a owner listing the property, VRBO is much better than Airbnb. Very disappointed in how they hand the owners cash.

So I'm using their service for the first time while I'm trying to find a place for a month while I'm in between moves. So I find the place, pay for the month, get confirmation and codes for reservation then 2 hours later right as I'm heading out there my criteria kept me from having account. While I understand I have a record from when I was young and dumb but if this keeps me from getting a place shouldn't it be looked into before you take my money and give me codes for the house? Now I'm screwed out of $800 for the next 15 business days while it goes back to my account, which was my money for a place for the next month. They have left me in a horrible predicament and I'm at a loss at how they handle business like this.

No refund. Host still advertising. Airbnb you've got your priorities wrong. Safety should come before money.

ABSOLUTE WORST experience with Airbnb for an upcoming trip to Singapore - SOMETHING I NEVER HOPED TO SAY ABOUT AIRBNB. Airbnb cancels my 6-night reservation for a family trip to Singapore in Dec, which was confirmed in Sep this year. I receive NO COMMUNICATION regarding the cancellation apart from getting my deposit refunded 6 weeks after my reservation was confirmed; with no email or message accompanying saying there was a trip cancellation. I find out yesterday just by chance using my Airbnb for another trip that my SGP reservation is canceled (I used to love using Airbnb for all my trips); I frantically message and call their help center to ask to explain what is going on; A horrifying experience with the help center rep providing no explanation for cancellation and saying that, "We refunded you." How is the user supposed to know their reservation made months in advance just got cancelled in the background???

I am quite dissatisfied with Airbnb! A guest did the following: Destroyed three mattress covers and sheets. Ruined my plants. Late checkout. Used all the sheets available (more than 10) while he was just one person and didn't wash anything. Left the place dirty. I have opened a dispute on Airbnb after 13 days, cause I first wanted to discuss with the guest. Airbnb claimed that it was not done within 14 days. “For cases to be eligible under our Host Guarantee hosts must notify us of the incident within 14 days of checkout or within 24 hours of your next guest’s check-in.”

I tried to make a reservation for a room rental through Airbnb but their new security procedure prevents it. They require sending a photo ID (driver's license, passport) to them for every reservation. I did so by cell phone but the company rejects photos of my ID with the message: resubmit, photo unclear. I have no problem with other mobile photo transactions so I know the problem is Airbnbs security service contractor. Airbnb customer service can do nothing about it (except waste time).

Booked accommodation but due to reasons out of my control had to cancel. The accommodation was cancel as we were traveling to Redcliffe to collect a Caravan but the manufacturer moved the Caravan to tweed heads. They were given 16 days notice but still had the audacity to charge 50% of accommodation charges plus the service fee. How do governments allow this sort of criminal activities to occur.

I'm not even sure where to begin. My girlfriend and I stayed at a cabin in Greenbank Whidbey Island, WA. The water was shut off on us in the midst of a shower and no water worked in the cabin at all. The chimney must not have been cleaned in a century. We were smoked out but the host claimed the wood was wet...which wasn't true. We traveled to Walmart 30 miles away because they left us two huge pieces of wood and nothing to start it with. The wood wasn't wet because it was inside the store. I use my own fireplace quite often.

Airbnb says last 4 digits of SS# is "wrong" which is BS! Can't upload pics of driver's license because site keeps saying the pics are "too big" even tho' I kept resizing the pics smaller and smaller. On chat for an hour... Last 30 min got NO replies to messages, so I finally told them to screw it! I had no problems whatsoever booking something this past October... So why all the crap now? So much for trying to save some money on places to stay when I travel now! >:-(

Broken alarm system, smoke detectors missing, patchwork of leaks in ceiling unpainted, broken fridge, broken garage door, black grit in sink when water runs, balcony doors locked unable to sit out, filthy, old foods left in pantry. Sad experience for what we paid. Pictures available. Airbnb did not address my issues.

I was looking to book a condo using Airbnb. This was my first time using their service. I wanted to make sure there were no other fees aside from the total shown during booking so I called the customer service number. I was reassured that there were no other fees to be collected as this was against Airbnb policy. I asked because I saw a mention of taxes were to be collected. I asked the same question and was given the same answer. This was around 11pm at night. The following day, the property manager called me about the taxes due. I called customer service and I was told I was to pay the taxes since it's listed on the website. Well, that's why I called prior to booking.

with no excuse or reason why I have no payments like many others. They just tell me they are working on the problem, firstly they told me it was the Australian banking system so I call my bank and was told it was Airbnb changing their system with world pay. They just don’t seem to care.

Renters beware. Booking an Airbnb with Nina, Marais district, Paris France, was my first experience at booking an Airbnb, and consequently will be my only experience, booking anything through Airbnb. My trip was schedule and then Hurricane Irma hit (the largest hurricane to hit the state of Florida in history). Nina told me to reschedule but I had to contact her off Airbnb. (I later learned this was so she could still collect my payment and Airbnb would still get their kickback). She let me reschedule and then on the day I was supposed to fly out, she told me she double booked and that I would have to stay at a different location, for which she refused to disclose details.

Beware booking with Airbnb far in advance of your trip. I just booked an apartment in Malta for a month in March and they charged me the full amount on Nov 7th rather than a deposit and the balance in February. When I phoned Customer Service there is of course nothing they can do. Just be careful when booking - make sure you are pre-approved for the rental then you will have the option of 2 payments.

We booked a condo in Angel Fire, NM for 7 days over Christmas at a listed price of $168 per night. After our 50% deposit was accepted and our reservation confirmed the “Hosts” called me separately, emailed me and sent me a private message over Airbnb that they had accidentally posted the incorrect price and if we did not accept their “altered” price of $535 a night then they would cancel our reservation. Knowing they legally can’t make us pay for their mistake, the wife called me begging that we please cancel or they would not be able to make their mortgage.

I and my wife rented a house in Lake Havasu for two weeks at a price of about $4,000.00. We were so eaten by bed bugs. We reported this to the owner and to Airbnb. We were told to take pictures to prove the bedbug. We took several pictures and sent them to the owner and Airbnb. We were told that the owner had supposedly taken care of the problem but my wife and my grandkids were bitten all over by the bed bugs. We were told that we should have reported it as soon as we got bit. We waited a couple of days to make sure what they were. We were offered a whole 10% off the rental rate. We will have bills for fixing our house and the houses of our children and their kids. I will never use this service again due to way we were treated. I highly encourage everyone not to use this service-ever!

I am and have been a Super Host with a Five star rating with Airbnb for over four years, I recently had a guest who came into my sparkling clean home and clog my toilet with his waste, he admitted to clogging the toilet and watching it drain onto the bathroom floor, and then he left my home for the day with no communication about the incident to me. When I came home later that day it was raining in my garage, the bathroom is right above the garage. He caused a lot of damage to my home and had the nerve to leave me a bad review. I contacted Airbnb support about the damage and the review, they put a case manager on my claim and his dishonest review, they will not support me as a host or remove the review.

Not worth the bother or the money. I stayed in Copenhagen and was not at all satisfied with my room. I stayed in a basement where I couldn't lock the front door. The owner was not helpful at all, actually he was slightly hostile. And of course I didn't get some of the money back that I have paid. When I came home I was going to write a scathing review of this place but oh no. I had two weeks to do it they said, but after a few days it was too late. I contacted Airbnb about the review/deadline but that was like talking to a wall. It's extremely hard to get any response and when they finally answer they are of no help at all. Stay at a decent hotel or don't go at all is my suggestion.

I booked an apartment in Vancouver Canada through Airbnb and host charged me for the stay and also accept my reservation. I will get a notification from Host two days after that he wants to increase the price for 80% and I complain to Airbnb customer support about it (how would you let the host do this much increase after confirming my reservation). After a week, Airbnb did no do ANYTHING for me regarding this issue and they just cancel my reservation without any support. They let the host do whatever they want to the customers and they do not give any support to their customers. They even do not have any review system in their website after they cancel your reservation. Please share this with others so they know how Airbnb is acting in regard of customer service.

I complained to Airbnb about cockroaches in my Toquerville, Utah, rental. The owner didn’t take accountability and Airbnb sides with her. They said they would only give me 1/2 of my money back, which I still have yet to see, because the roach photos I sent “didn’t prove an infestation." What??? I didn’t realize a few cockroaches are a-ok when hosting tenants! (There were more than a few, but my pictures showed only several at once.) Airbnb should be consumer-based, rather than siding with their hosts so much, judging by the other reviews. I’ll happily stay in hotels henceforth, as I KNOW a hotel would go above and beyond to make reparations for something as disgusting as this.

My friends booked an overnight stay in Brooklyn. I’ve never used Airbnb before. My friends, who are **, found this place in Brooklyn that was convenient and priced right. The owner was well rated, so there were no issues. I called him a week before the booking, to check on parking. We had two cars. I was concerned about on street parking. I asked if there was a lot nearby. He assured me that the neighborhood was safe and that we could get both our cars in his driveway. Ok, cool.

So I moved provinces in Canada and before my son and I could settle down we booked into a *5 Star superhost* apartment in Toronto for 31 days. The pics were of a different apartment. The place was filthy dirty. The stove almost burnt us and the microwave was broken. The owner was out of the country and realized that he was renting the place and then *renting as an Airbnb* when he was away or staying at his girlfriend's. The owner of the place I mean my host's landlord one time stopped me and asked me what I was doing in his building. I explained to him and he almost kicked me out and I had already paid 1600$.

First and last time we use AIRBNB. The AC unit did not work in the apt, the beds had no linen, we received a nasty towel and the pillows had yellow stains all over and no pillow cases. We contacted the host and waited 24+ hours for an answer. We also contacted Airbnb, they were useless. The case manager was rude and did not offer any help other than to file a complain and to email pictures. We requested a refund and she denied our request. They took the word of the host over ours. Never again. STAY AWAY.

Beware of Airbnb! We showed up to our “quaint” Victorian guest room in L.A.... 5 star ratings, great pics, and Airbnb “super host” do not mean much. Owner had us go through 3 security locks to get INTO the house only to find the back door wide open. Owners also did an oops and left the door to their hoarder room open, and then didn’t even have our room ready. I couldn’t get out quick enough and went to battle with Airbnb. They were difficult and wanted to charge 1/2 due to us “cancelling”. I insisted on sending pics to justify why we should get full refund. If I hadn’t taken pics, I’m sure I would have had to pay. After jumping through hoops, we got full refund.

ABSOLUTELY TERRIBLE! I used Airbnb for multiple years, multiple travel accommodations, I did not travel for 1 1/2 years, and stopped using Airbnb, I am now attempting to proceed with a booking and it's been 9 days since the initial booking request... With the same error message EVERY SINGLE time "Oops, we're unable to complete this booking. Unable to perform action. Please try again through the website or contact support if you need immediate assistance." I have called customer service EVERY SINGLE day, and NO ONE is documenting the issue, NO ONE is escalating the issue, NO ONE is telling me what the issue even is and why I can't even complete this booking. Multiple days and multiple hours on the phone with customer service, WASTED TIME and 9 days later, nothing is solved. TERRIBLE BUSINESS, TERRIBLE. DO NOT WASTE YOUR TIME WITH AIRBNB, go to VRBO or another reputable site.

I booked a room knowing my travel situation could change, but the ad said full refund if cancellation prior to 24 hours before trip. I cancelled a month before the trip, and they kept $40 as a service fee. Nowhere was that made clear before I booked the room. Second time I had trouble with Airbnb; next time I'll use a real hotel and save myself the frustration.

I rented an apartment at **, On arrival I noticed 2 signs. One on the clothes dryer that said broken do not use and one on the dishwasher that said the same. Not a good start. I started to look around the apartment and had to take photos. 1. Carpet was filthy and stained. 2. Cooktop was absolutely filthy and not properly cleaned. 3. Griller door was broken and full of grease. 4. Countertops in kitchen were stained. 5. Walls were filthy, chipped and i=unclean. 6. Shower was absolutely filthy. Grouting had not been cleaned for months and was filthy.

The additional fees are a rip-off. In the end the total costs work out more expensive than staying at a good reliable hotel in more central location. Got charged $99 service fees and $60 cleaning fees on top of $600 accommodation fee for 4 nights stay in a small apartment in Shinjuku. When I found a good 3 star hotel with breakfast included at a more Tokyo central location, which is also part of Qantas travel program, I attempted cancelling the Airbnb reservation, only to find out that you could only do this on a computer not on your phone or iPad, and that the service fee is not refundable because it was already more than 48 hours when I made the booking. I felt extremely frustrated because it said nowhere when I made the booking that the service fee is non-refundable after 48 hours. Literally a ripoff and a scam. On a note bookings through Agoda or Booking.com are free, if hotels have free cancellation policies you get all your money back.

I rented with my wife a " luxury apartment " off 5th Avenue, pay USD 850 per night for 9 nights. We checked in at 3 pm, and first thing we noticed was that the rug in the living room was seriously disgusting, red wine was spilled all over it, and it had cigarette burns. But really the worst was when we went to bed. After some minutes we realized the smell, and then it dawned on us that we were sleeping in very used sheets/bed covers/pillow cases. The next day we reported it to the owner, by Whatsapp, and he came and removed the rug, and attempted to change the linen, but he is a young lawyer, and had never changed a bed in his lifetime, so my wife ended up doing it.

I seem to have the same problem as Carol of Marietta, GA in September 2018. I had a guest that booked for 45 days. My rate was $95 per night and he was given a discount of 30%. I have screen prints that prove the discount did not exist and contacted Airbnb and let them know. One of their caseworkers admitted that there was a bug in the system and he reported to be fixed. I have a print screen of that conversation as well. I stopped hearing from him and the next person told me there was no bug and he misspoke and has been reprimanded. Even Though I had screen prints they are telling me I agreed to a discount. I am taking them to court and am very sure I will win.

This company is the brand of highways robbers using and abusing people’s need in place to stay rung fully advertising about a place. The hosts are not that far behind with edited photos of their ** place called apartment, Airbnb is not a company but Rather bunch of drunken people with a junky’s appetite for people's money, these people simply should be out of Business not other way around, they don’t create anything but getting paid by hosts with the same distribution of junk than those who tuning the Airbnb.

Checked into an Airbnb in Lawndale, CA for 2 weeks. Immediately noticed the bathroom needed a thorough cleansing. No bowls in the cabinets, microwave filthy, etc. When I confronted the host I was told he had fired the maid and would be cleaning himself. No cleaning occurred despite the fact this was a shared bathroom and guests came and went. On a Sunday night, host had a party until 4 a.m. in which all the Airbnb guests stood in the hallway asking him to turn the music down. I moved out 1 week early and requested a full refund of unused days and supplied pictures of my issues. I was told by Airbnb that they would not be refunding me since I made the decision to leave on my own accord! I will never stay at an Airbnb again and am extremely disappointed with their customer service.

Rented a Condo in Santa Rosa beach for 1 week. When we arrived there was a Red Tide condition that was present for a least 1 week without notification to us. Dead fish on the beach and unable to breathe on the beach. 2 days into the visit a mandatory evacuation was declared for our area. Airbnb and the owner refused any reimbursement. There are better companies out there to use - I would suggest doing so...

Airbnb pro host - No refunds whatsoever - no dispute resolution!!! Where do I begin - If I could leave no stars I would. Let's start with, we made the reservation at around 5pm. We told the host we would not be arriving until around midnight. He said no problem, just call when we got there and he would provide us a code to get in the door. When we arrived in Jersey City at midnight, I called Jason (the host) and got no answer. The neighborhood seems very sketchy. I had to call 5 or 6 times before he answered and gave us a code. We got into the place and it was about 95 degrees maybe more. There was no A/c in the apartment as described in the ad. There was 2 towels for 2 guys who were staying for 4 nights. There were no bowls, no plates and all these were mentioned in the amenities along with a coffee pot which did not exist.

When things go wrong, don’t count on Airbnb customer service to help. They don’t flex on their policies and have no consideration for your safety. Our host canceled our reservation 1 hour prior to check-in to our NYC apartment rental. I was stranded in NYC with my 2 small children, on a Friday evening of a holiday weekend, with no place to stay, and no means of support other than my phone (with limited battery life). Airbnb said it would be “really expensive” to try to rebook through them so balancing safety, timing, and finances, I opted to book a hotel room to ensure we had a place to sleep.

Property not as described in listing. Ad mentioned street parking available, There was no parking to be found late night. Inadequate lighting at property entrance. Had to use a flashlight to insert the key. Ad mentioned shared bath but did not mention 4 bedrooms shared the bath! Just not available Friday and Saturday. Had to move to hotel. Location Hollywood CA.

We had a deceitful host, my rental advisor, advertise a private home on Airbnb. We booked and on the day of check in we found the place to be unsuitable to stay with a foul smell and mold all over the home. We then found out the home was fumigated with poisons for rats, cockroaches and termites. The host wouldn't get refund us so we went to Airbnb to resolve our issue. We wrote to Airbnb and asked for their help to resolve our issue. They reached out to the host who refused to refund us even though we did not and could not stay in the home with the poisons.

We reserved an Airbnb in Washington DC about 10 months before trip. While travelling, Airbnb cancelled our booking about 1 week prior to that visit... Reason? Because the house owner was not complying, with their rules... They were warned 3 times... Did not comply so were taken off the site. Instead of penalizing the apartment themselves they actually penalised us more as we are stuck with nowhere to stay. The American office then emailed us to give us other choices of accommodation then booked it for us. We are Canadian so unknowingly they booked it in US dollars without telling us. That was a natural mistake as the agent didn't even think of that. But for us it meant another 30% increase. Their office would not do anything, even was going to penalise us for cancelling. We will never use their service again.

I have to say I have never in my life been so offended. I have yet to even rent through Airbnb and I recently went on to search for something and my account was locked. I tried to get it to unlock and they asked for my ID photo. I sent it and then I got this horrible letter and now they won't respond back. How is it possible that they can block me when I have never even rented? I am not a criminal, nor have I ever been arrested or have even a parking ticket. I have a high powered career, am educated and have a family.

Terrible customer service. They say they'll call you back, but when they do, you'll still may wait on hold for 15+ minutes. Eventually, you'll get connected to a useless idiot in India who speaks in a fake American accent, has a fake American name, and doesn't listen to anything you say. They have a very poor interface with your local government, and when something goes wrong will not warn you in advance. Instead, they'll just cancel all your upcoming visitors. That'll BE your notice that something has gone wrong. You'll have to email your local government to find out what the actual problem is, because Airbnb's tech isn't good enough to determine the problem and convey it to you.

I cancelled my booking 5 days after making the reservation and 3 weeks ahead of the reservation. My host was pleasant and offered a full refund if she could rebook, which she could. Airbnb charged me a service fee (although no service was provided) and despite their stated policy which reads: "We may waive the cancellation fee, depending on how many times you’ve already canceled. After that, the following fee will be deducted from your first payout after a cancellation. The amount deducted will depend on when you accepted the reservation and how soon before check-in you canceled".

The room was fine... Until we got kicked out of it because AirBnB double booked us, even though we paid through Monday. We got kicked out of our room on Sunday to accommodate the incoming guests. We sat in our truck for 6 hours waiting on Airbnb to resolve this issue, so our last day on our short vacation was ruined completely. Then to top it all off, Airbnb didn't help us out AT ALL. On a good note, Vacasa is going to reimburse us for having to pay for a hotel. I will never use Airbnb again! And I suggest to anyone booking with them to think again. I will only book with Vacasa from now on!

They are THIEVES! They blame the Host, but keep their portion of the fees. I am not unreasonable and understand the Cancellation Policy, but we had a Hurricane ruin wedding plans that involved an active Army Service member and they kept 50% (Thousands of Dollars) for nothing with months to go until the date. They are a website and nothing else. Many other Real Estate sites to choose from with the same properties that don't rob customers and then hide from their Customer Service responsibility. Absolute tragedy paying as much money as I did for literally nothing. Be careful with expensive booking... The fees are set on percentage and you could lose thousands for never even staying there after 48 hours even though the event was 4 months away. YOU HAVE BEEN WARNED!

As an Airbnb host, Airbnb completely let me down!!! When I rented my home to a customer, I never expected to come back home to a deserted party house. It was very obvious that the woman who stayed there over the weekend threw a party that got out of hand. We submitted pictures and invoices to Airbnb letting them know the damages and proof of what we paid in repairs. Airbnb declined to hold the woman accountable and/or help us to cover any of the costs themselves, with no explanation why. Since then, I’ve decided that the risk of allowing strangers to stay in my home is too risky when the company who is supposed to protect your home doesn't do the right thing. I encourage everyone to steer clear of Airbnb and find another source to rent out your home.

I booked a reservation over a month ago. 2-days before check-in, my Airbnb hosts says that they can't accommodate the booking anymore because they themselves have nowhere else to go??? I then call Airbnb customer service who apologizes for the inconvenience and gives me a 10% credit for my next Airbnb booking as I will now have to pay more than double for alternate accommodations for my 80-year old parents who are arriving in just 2-days.

I've just finished up with more than 16 hours of customer support service and somehow we at no point were able to come to a resolution. I was fully made aware that your policy is to not help find listings for 3rd party bookings and was told several times that this was breaking protocol, but I did at this point let the staff know that I’d stay with my mom as well in order to void the seemingly insurmountable problem. Once we crossed this hurdle, I won't deny that your teams did try to assist us in finding listings we had already found on our own many times over (you have a very big staff, I may have spoken to more than half of them). I will admit that it would have been more helpful if the people helping us and looking at the maps happened to be familiar with the neighborhoods, the real life distances between them opposed to the perceived distances one sees on a map.

Booked the place over 6 months in advance. Received all the confirmations and even an email from the owner. Week before the trip, contacted the owner and he said it was never for rent (at all, which makes no sense). Airbnb promised to rebook and would call me back with options. They never did. I had to call back multiple times. "Someone will call you tomorrow" - never did. I called back again (x3), "I'll send you similar options in 15 minutes." They sent me 1 option, that was already booked?!? They couldn't find anything close. Will NEVER use Airbnb again.

Inquired on AirBnB chat as to why customers are able to book at a lower rate than others for 1-2 day stay. My price is set at $34.00 per night but some guests are booking at $27.50 per night. Other guests during the same week are booking at $34.00 per night. I wrote this in my chat, AirBnB customer service response "customers booking weekly or monthly stays are given a discount". I again reiterated that these were 1-2 night stays. AirBnB responded that I had agreed to 10% discount for customers". I never agreed to this and the representative is obviously not educated because a 10% discount off of $34.00 would be $30.60.

I gave Airbnb a new card number when I had to stop using the original one that had been cancelled. When I did that they didn't allow me to delete the old card. When I had to cancel they refunded my money on the old card. The credit card company will not refund my money to me as Airbnb said they would. Bank of America says Airbnb has to do a chargeback to retrieve the money and then refund to the correct card. Airbnb wrote that they DO NOT DO CHARGEBACKS. It is how their system is set up. They even put in writing that their system always uses the original card number no matter if it has been stolen, lost or cancelled. I am out my money.

I am both a guest and host. For the most part Airbnb has been a good experience. However I have found they did not protect their hosts. I'm guessing maybe due to who pays them. I clearly offered a strict nonsmoking condo. My guest stayed 2-3 weeks and smoked inside the condo the entire time, to the point the cleaning crew went twice after their stay to try and remove the strong odor of cigarette smoke. In addition I had to change all filters, and clean any fabric, curtains, sofa, chairs, rugs, etc. that absorbed smoke. After the fact I found a cushion turned over on a chair with a cigarette burn in it.

I have been a host with Airbnb for over a month and they are refusing to answer my emails and pay my first payout. First they dropped a number in my bank account which I noticed when the account wasn't showing a deposit, then they locked me out of making any changes to the account and told me they couldn't send the amount until I made the changes. I told them the changes had been made before I was locked out and the account is now set up and working. I have had no reply from them. The help person was no help at all and was saying sales speak with no meaning or relevance. I have found if you speak out they hold you to ransom. Poor service and a pack of thieves. If anyone is having trouble verifying as a host and doesn't wish to download the app. you can become verified through being a guest.

I rented a cabin near Evergreen Colorado over Labor Day week. The host did not have an honest description of the property. The property did not have a driveway and you were forced to park on the side of a mountain, also the road that lead to the property was a freshly grated dirt road on a steep incline. When we contacted the site about this issue and how unsafe it was they did nothing about it. The host refused to refund any of the money even though we did not stay at cabin. I asked the site to look into this and they choose not to listen to me. The host called me a liar and said that any vehicle could make it to the location. I am out over $700 with no help from the site. It took them over 2 weeks to respond to my claim. The initial email that they sent me said that they would have it resolved in 72 hours. This was not the case. Do not use this site. Stick to reputable sites that care about their client's safety and money.

I had a serious fall in an Airbnb bath which obviously did not have a non-slip surface nor was a mat provided. My insurance claim was denied with no mention of a process for an appeal. I wrote asking for an appeal and was told by the administrator that they were referring the request back to their "client" which was Airbnb, not an insurance company. Six weeks later after two requests from me for information I got another denial. I was not given a chance to make a case for my appeal. I have asked for an independent review. My plan for next steps is to make a complaint to the California Attorney General's office. This is something all complainants can do. Don't waste your time with customer service. The more complaints against them the greater the scrutiny they will come under.

I have been a host with AIRBNB for 3 months and have used AIRBNB as a guest for several years. I am appalled at the way they treat the hosts. I am a single woman and am being penalized for not accepting guests who 1) have no identification; 2) no reviews, and 3) no information on them. MY GOD! Doesnʻt Airbnb care about women? I guess not! We are supposed to accept everyone into our home to get in the good graces of this company. SHAME ON THEM.

On the 13th of September I have decided to cancel my Airbnb reservation (**). According to the policy on the website: "For full refund of accommodation fees, cancellation must be made within 48 hours of the reservation and at least 14 full days prior to the local check-in time (or 15:00, if not specified) of the notice day of check-in." Although that's not what the steps of cancellation showed me on the website. Instead of €946,71 (total paid) - €133,96 (fee) it showed €421,39. Therefore I called Airbnb and by the first conversation the attendant wasn't helpful at all, he didn't know what to answer then he put the call on hold for several minutes. In the end he said "you should be fine" & that he would set the system to refund me the full price I paid (€946,71) minus the fee (€133,96), which I agreed. He also confirmed that €812,75 was the amount refundable.

I have been hosting with them for almost 5 years, and have 2 very successful listings. I had a guest who they let cancel over the phone after the check in time (I had already paid a cleaning lady) and then allowed that person to give me a bad review. How will someone who cancelled and never even saw my place give me a 1 star review for cleaning? I keep asking them to take it down but no, the same robotic answer, "It doesn't violate our policies." They are impossible to get in touch with, you can't call them only they can call you. Terrible support and this guest was a first time Airbnb user, then today I get an email saying I won't be featured in searches because I got a bad review. Really not happy with the support after all the money I am making them.

Airbnb sends email reminder to review your stay, which is good but misleading. My email reminder was "Sep 14 is the last day you can review your stay..." I went on to review the stay only to realize I couldn't. I called customer service & after speaking to 3 persons I then was told that it's at the time you checked out that your review was until then 14 days after. Yes I knew was 14 days after but had no clue was the time of checkout. Had I known this or if the email was clearly stated I could have review on time cause the homeowners were very great with us during our stay. The email reminder should had stated more clearly since that was the main purpose. As with any other company, the date I expected was at the end of the day. My intention was to give a 5 star review for the stay.

I recently stayed at an Airbnb property in Hong Kong. When I arrived, the floor was had noticeable shards of glass across the floor, the kitchen has roaches and bathroom had other bugs, washing machine was broken, kitchen door handle kept falling off, shower knob fell off and place was just dirty overall. I worked with a case manager at Airbnb who promised me a refund on the phone after the stay was over. After the stay ended, I contacted Airbnb and they basically said that they never agreed to anything at all despite the apartment was in violation of safety and cleanliness Airbnb policies.

Airbnb is a terrible customer service experience. They told my guest they will refund them without my permission. They had the guest occupy the space, agreed to the guest’s unreasonable request to get refunded and forcibly took money from my account. What did guest bring as an excuse? That the place wasn’t empty of my personal belongings. Like ** grow up and know this is a house not a hotel. Take your cheap ** to the hotel. Airbnb customer care is pure ** people with no appreciation that they are making money out of other people property. They believe they are obligated to issue refund and it is all at the cost of the host. I certainly like to sue them for this and love to get advice on how to do so. Customer care never responds and always promises to call you back but never does.

Refused to re-issue a refund to updated payment method. Refund is in limbo from the merchant to the bank ping-ponging back-and-forth and Airbnb refused to put the refund on the new payment method or mail us a check. They left in my face and refused to let me speak to a supervisor.

Posted your letter along with my response to our Facebook account and to our FOX NEWS affiliates in D.C. Our hope is that tens of thousands of Airbnb users will be as enraged by your flagrant violation and use of personal information as we are. Needless to say, it is doubtful we'll never hear from you. After all, we are the Deplorables and you are the all knowing, the elitists... called to correct our ignorant ways.

Just saw a story on the local news where Airbnb double booked another family. Thought I would share my story. They did the same thing to me back in Colorado this past June 2018. Never bothered to tell me the house had been double booked. Only way I found out was I saw credit on my credit card statement and I called. Neither Airbnb or host bothered to call and tell me. I had one month to scramble to try to find another house that accepted 2 dogs and everything was booked. I finally found one. No thanks to Airbnb and all they offered was $25 off. This company sucks and I will never do business with them again.

I signed up to be a host -- had to cancel (in plenty of time) due to extenuating circumstances. The guest was fine with it. Airbnb charged me $100, and it was totally unclear when I canceled that this charge would later be levied. This is a very shady company and I would recommend not doing business with them.

Absolutely the WORST company I've ever dealt with. When our host kicked us out for even daring to call Airbnb due to discrepancies in his listing, as well as having his wife verbally harass and threaten us, Airbnb did absolutely nothing. Completely unhelpful. They did give us a refund and an extra $40 but, at that point, everything in the area was booked or was 300+ a night. They didn't help us find another place to stay, leaving us without a home in Vancouver (we had to sit at the airport for 5 hours, refreshing the page to find another host), and only made matters worse by deciding to contact the wife AFTER we had expressed our concern for our safety.

After staying at the Airbnb quite frequently while I was still looking for a permanent place in the new place I have moved to I started noticing that they will do "anything" to keep their business going. 1. They are not allowing any guest to stay continuously in a best ranked homes so that their service fee will add up. 2. They are not checking or validating the safety of the homes and they claim that they are not responsible for any unsafe condition of the homes in the listing.

My family and I with three kids aged between 1 and 8 years arrived to this "resort" yesterday. Immediately we noticed how ruined down the place was. Nothing like the pictures. We decided to walk around and see the rest of the facilities, the family pool in particular breaks any health and safety regulation, I have never seen anything like this before. So, the pool is located next to a drop of at least 50 meters, the edge of the pool (where your kids are meant to walk while playing) has nothing dividing the edge and the pool. If anyone falls into that drop someone will get seriously hurt. Having seen this we decided not to stay.

When arriving at the Airbnb in London, the room was still not cleaned at the check in time. I let the owner know and he said the maid said it was cleaned but I was there and it was not; towels on the floor, bed with dirty linens, completely not cleaned. 30 min. Later still no maid and no clean room, so I left letting the owner know I was leaving not to return. I did not receive a complete refund because they say I didn't cancel and I didn't have proof of the dirty room. This was my first attempt with Airbnb and my last.

We had booked a place to stay but had to cancel within 24 hours of making the booking because a few guests that were coming with us had to pull out. The terms and conditions stated we would be given a full refund in circumstances where bookings were cancelled within 48 hours. It has been four weeks later, four phone calls to Airbnb's customer service and several attempts to contact them on their feedback page but without luck. We are getting increasingly frustrated that the deposit has not been refunded, but what is worse is that the staff at Airbnb don't care. Terrible terrible terrible! Will never use again and advise you to do the same.

I spent a lot of time finding and booking a condo. The host asked a silly question that I did not immediately respond to because I was busy. The host canceled my reservation because I did not immediately respond to his stupid question.

We have used Airbnb a lot in the past, but this time it was disgusting. Often, Airbnb rentals can be good - but more frequently than it should be, the rentals are not clean. In this case the sheets smelled, and there was visible hair - from the previous renter. We came in late, and Italy was having a heat wave; previously, my wife had gotten heat stroke, so we were just exhausted. So we did not report it to Airbnb right away. Since we waited, Airbnb refuses to help us. Kim, in their customer support department, is not sympathetic at all.

I referred another host to Airbnb before I had sufficient experience with their customer disservice department. I was promised in writing a $300 referral fee. This promise appeared on my referral page. All of the customer service people have stated that I am either an idiot or a liar and that this was only a progress bar. The notification on my page said you will receive your money in 15 business days not that my money was pending. Then after complaining to a customer service rep who denied I was entitled to the money I received an email saying, "Don't lose hope refer another host to get a referral fee." Having been defrauded one time why would I try it again? There is no way to directly contact the actual department that handles problems.

I booked a room on Airbnb in Brooks, Maine. It said a "loft" on a farm. What I found was a dilapidated run down farmhouse with an attic space. A broken down fridge on the back porch, a door with a missing window pane and a filthy kitchen with piles of clothes. The room was almost 90 degrees so I turned on the a/c that was in the room. It blew out cold in front and hot in the back. It was a sauna. So I call Airbnb after speaking to our nonexistent hosts. What did I get - "Well you should have taken pics." I said it was 9 pm and I took pics of the room temperature and how the "loft" had no privacy door - forget a lock.

I had to cancel my vacation and no longer will need Airbnb accommodations. I canceled within the 48 hrs of cancellation policy and the host is refusing to give me a full refund. The host is not honoring the 48 hrs cancellation and full refund policy.

We rented a home in an area near Omaha Nebraska. It looked very nice. The basement was storage and off limits. No problem, we paid hundreds of dollars for four nights and yay! In the first ten minutes we figure out the basement is inhabited by a drunk guy who does maintenance. He left the basement door ajar weaving his truck past our car in the driveway to get away then drove up and down the street. Really scary when he parked pointed into the backyard. Got pictures of piles of booze bottles etc.

As of this writing Airbnb and one of their partner hosts, Jacks Realty in West Palm Beach, Fl. have not refunded my money amounting to near $1,600. I booked a rental which turned out to be a health hazard and death trap which is typical of a slumlord type property. We could not stay in the place as it was so unfit and had to find a hotel in the area. I sent many photos as proof of my claim and Airbnb ignored them. The unit was not fit for human habitation and to say the least not as advertised. The property had just been fumigated with signs posted as warnings to occupants.

Airbnb gave one of my guests a 50% refund - without my permission - because two hornets came into the property. The reason given was that I had not disclosed in advance that an animal was present. Hosts should be aware that Airbnb can refund with no good reason. I will be taking legal advice.

Nothing but terrible experiences with Airbnb and their “services.” To say the least this company has poor customer service and does not take any responsibility for any mishaps that occur at their venues. They don’t care about their customers whatsoever or the fact that the places they post on their site could be a scam. They don’t check out any of the venues they post on their site to see if they are legit and meet their standards.

I had made a reservation at an Airbnb in Quincy, IL. When I got to the place it was filthy dirty. I took about 50 pictures of the place, then sent a note to the host that I would not be staying and also contacted Airbnb with the situation and sent them pictures. After 6 weeks of trying to get my money back nothing has happened except for me getting the run around from Airbnb. The bedroom garbage can was full, bed looked like it was slept in. The towel and wash rags they left in my room for use we’re all stained green and yellow.

I have book a home to stay with my family of 5 in Canada but after 2 weeks we have found mice in home and inform Airbnb about it. They cancelled our staying home agreement without relocating us somewhere else. Actually recommended us a place 2000 mm always where we stayed. (Recommended from Ontario to Nova Scotia by a case manager, which I have proof in my email).

We booked a home through Airbnb and paid the required amount. The next day payment was canceled by Airbnb and we were asked to contact customer service. We did so and the customer service staff we talked to was unfriendly and unprofessional. He did not give us enough details as to why the payment was canceled, especially after it had gone through flawlessly 24 house earlier with the same house. Clearly there was a glitch at their end, but once confronted, they did not give any satisfactory answer and instead canceled the account. As far as we are concerned, they don't have decent customer service skills. They need a lot of improvement and training on basic human service.

I rented a boat (a 1980 Chris Craft) at the Jersey Shore (Wildwood, NJ). When we first arrived the boat was not was we expected it to be. However, I was ready for the adventure and was willing to overlook the lack of basic necessities as a result. But as time when on, we discovered there were many problems with the boat, for example we had no running water for the first week we were there, the host did not empty the commode from the previous guest prior to our arrival as he told me he still needed to do that (we arrived a day late so he had plenty of time to do this). It was more than a week after we arrived that he finally tended to the toilet and only after we complained of the stench on the boat as a result.

Customer Service is unhelpful and degrading. Had an issue with a service they provided, which was a clear violation of their terms and policies, but the customer service agents failed to recognize it. And after several messages, just stopped responding. Seems like they will say anything to get out of actually providing real help.

We have used Airbnb for the first time. We booked an apartment in Prague in August 2018. We were happy with the apartment... nice and clean, well equipped and quite central. Metro station, supermarkets and various restaurants at walking distance. The hosts were very helpful before we arrived at the apartment. However, things changed drastically once we arrived there. The apartment was so hot! We were fully aware that there was no air conditioning in the apartment and it happened to be a heatwave. So, we asked for two extra big fans (or at least one more) as there was only one small fan since the apartment was simply unbearable to stay in.

On 24 July I requested a booking for 7 days with Airbnb. It was refused by the owner but AU $400 was still deducted from my PayPal account. Airbnb promised (by email) a refund within 7 days. Today is August 14 and still no refund. Any suggestions as to a course of action?

First of all I’m sure there are amazing things about Airbnb, I was just unfortunate and didn’t have a great experience! We booked a stay through Airbnb for my dad's 50th birthday... the information included “sleeps 8 and has 3 bedrooms”. You could clearly see two rooms had queen beds, but then the 3rd looked like two twins beds. The host confirmed that it was twin beds, so I assumed (it sleeps 8) there must be a pull out couch. Thinking two couples could stay in the queen rooms, we could sleep on the pull out couch and my toddler (age 2) could sleep in the room with two twin beds.

Rude and unreliable. You might get lucky and have a good experience but you lose your hard earned money if you are not. Airbnb doesn’t take responsibility of an ill maintained home. Don’t go for it. I ended up in a listing where my father and I got sick within an hour of getting in because it smelled so bad, old and dusty. There was evidence of rodent infestation and the host sounded pretty unapologetic about it! I had to leave and go to a hotel. Upon contacting Airbnb they said since I didn’t give the host “a chance to fix the issues” I won’t be given any refund. Like, how can you fix the first impression of a guest who sees a book eaten at the corner by a rodent in a home you paid for?! Doesn’t it imply that you don’t maintain the house like you should have and now that you are caught, you want to try covering up? I didn’t get my money back - my hard earned money, but I am writing the review so that it can help at least one person!

When I was looking to book a stay, Airbnb's website said I would not be charged at booking, which I wanted because I wanted to pay in cash. Well, I was charged. I canceled right away thinking I did something wrong, re-booked, and was charged a second time. I kept the second reservation. I also noticed I did not receive my $40 credit for being referred. My referring friend did not receive her $20 credit either. I tried contacting Airbnb which is a complete JOKE!!! If you're fluent in English, expect to not receive a fluent speaking associate if they even feel like returning your call at all. I was told my account has been activated for 2 years therefore, I was not eligible for a credit.

When booking rentals through Airbnb. There isn't any explanations about the "type" cancellation your HOST has on their property, until you cancel, then that is when you find out WHAT TYPE you have on your stay. The site doesn't say 50% of the TOTAL RENTAL FEE DUE (even though you may have only paid the 1/2 that is required to hold your reservation), it just says 50% refund. Airbnb site also says cleaning fees are ALWAYS refunded, but that hasn't been the case either. VERY DISAPPOINTED in this as to I had 2 separate reservations I just cancelled (1 was not my choice but the other was because of this situation), lost $981.70 (only refunded $12.77 of $875.40 reservation and $31.68 of $1088 reservation))!!! GUYS, this is so unfair!!! RIDICULOUS!!

I booked an apartment in Toronto on July 6, for six days in August. My account was charged for half the amount of the rental. Without notification, my reservation was cancelled. I only learned of this when I checked the Airbnb website yesterday, a few days before check in. I contacted Airbnb Customer Service, and after several attempts, I spoke to a representative. The representative said the host had cancelled (the host said Airbnb had cancelled). There was no explanation as to why, or why I hadn't been contacted. The representative said she was sending the file to a case manager in her group and I would hear from them. I haven't heard anything, even though I have followed up with the representative twice. Because it is so close to check in, it cost me 40% more to book a comparable apartment. Airbnb doesn't take responsibility for anything---it should be regulated the way hotels are. They should be accountable.

I am currently visiting England from the US. Today, I found out that due to a “glitch” in their system Airbnb has cancelled my accommodations for tomorrow. I am now in a foreign country with no place to stay. I spent ALL day on the phone with them and they do completely admit it’s their fault. The case managers and supervisor said they were going to call me back and then they never did. They insisted on corresponding only through messaging on their app and would just stop responding. This has been an awful experience and after 6 hours they just texted me a $100 coupon. As if that could possibly make up for what they’ve done. I will NEVER use Airbnb again.

Wow! After $877.00 later, hours on the phone, lots of correspondence with the Airbnb Caseworker, who can’t even seem to figure out how many days we actually booked or what actually happened, I’m amazed at the incompetence. I took photos of everything to prove our case. The place looked nothing like the photos and had not been kept up or maintained at all. Airbnb is not even able to negotiate with the host on behalf of a 5 star rated guest with Vacasa, a real estate company who is listing on Airbnb as a “host” who is mismanaging 91 thousand properties as stated by the host when we contacted them immediately upon arrival to the nightmare location. In all our years of traveling the world, we’ve never experienced anything like it.

I have usually been satisfied by the accommodations from Airbnb. Not this time. We were located close to the California town of Visalia. After a long drive, we checked in (Airbnb near Sequoia National Park). To our horror, the air conditioning was not working, and it was 100 degrees outside. Fortunately, they fixed it partially the next day. But then a swarm of ants and many mice greeted us. We left the place early. Clearly the home was not maintained at all. If you can't find a park lodge to live in, don't go at all. The distances are long and the Airbnb homes are not habitable.

I tried to cancel a reservation I made for Sept 28-30 in Worcester, Ma. I could not find the reservation or easily find a phone number for Airbnb. After three phone call and half an hour I finally found a person who would send me an email confirming that there was no reservation.

As their new update policy, they force us to accept it and upload our government issued ID for identity verification. But they do not mention how they can protect our ID from being stolen. I don't believe they have this ability. Besides, including Amazon and any other website, no one ever requires government ID, they should not have the right to do so. It's unfair policy for customers. Thus, I canceled my account, and I will tell all my family and friends to cancel theirs as well.

July 2018, a group of ladies booked an Airbnb in Atlanta. The place was unclean and in a less than desirable location. Upon calling the host and getting nowhere we contacted airbnb and reported the condition of the unit and expressed our concerns. After many phone calls back and forth we ended up at the Marriott and Airbnb did absolutely nothing for us. I would NOT recommend this business to anyone as it seems they back the hosts but do nothing for the patrons.

Guest showed up late, locked herself out and refused to take a full refund and go someplace else. Guest trashed me and the place and claimed things completely false or lies with the exception except perhaps in brain, obviously with issues! Airbnb had photos and confirmation of issues and FAILED any conflict resolution! Airbnb allowed a FALSE review to stand and then decided to ban me from their program when "Safety and Security" decided they did not want to deal with my persistence and disappointment in delayed payments!

I recently booked a reservation for a September trip to my hometown in Michigan, a trip I take yearly with my mother and my sister, all of us flying in from different locations. I used the 48-hour-cancel-for-free filter, and upon receiving the street address to the reserved listing, my 83-year-old mother determined the location was unfortunately too far from downtown for her to be able to walk to & from. So I cancelled this reservation within the 48 hours of having booked it and booked a different (and much more expensive) listing closer to downtown. To my surprise, my 48-hour-cancel-for-free refund did not include the $160.95 service fee, which I took to be a clear error on Airbnb’s part, as nowhere on their 48-hour-cancel-for-free filter is it specified that the service fee is non-refundable.

First time user of Airbnb. HORRIBLE experience. Cannot recommend and will never reuse. Completed online registration. Booked room. Owner writes back that, "I am not comfortable with you." Taken aback as I was listed as "verified" by Airbnb, and he didn't KNOW me so how could he be uncomfortable with me? Then, searched the city to which we were traveling again. Booked. Only AFTER booking do I see that it isn't in the city I was searching but about 30 miles outside the city. Troubled by the fact that the company allows listing outside the listed destination to come up, but learned my lesson. Canceled the reservation without incident.

We booked a condo through Airbnb for Sept 2018. From Ryan ** Of Indiana. We have a medical situation where our toddler granddaughter needs surgery, it is a have to for her health, we have to travel to Columbus Ohio in September, so we asked to cancel, Mr ** said it was not a reason to qualify for a refund. We canceled 2 months early, he can easily rerent the condo in Gulf Shores, Al. We were told there won't be a refund. That's not right, we were told to expect a refund the 26th of July, now today they said no refund. Airbnb refund policy is very unfair, be careful using this company, if something comes up, you will lose your money. I will never use this company again, nor will I recommend them to anyone, I hope Karma comes around.

I have to say, I am very disappointed with AIRBNB service as on 3 occasions, host has canceled my bookings which were made several weeks ago. It resulted in me having to book again at almost double the price. I will never use Airbnb in my life again as it is so unreliable.

As a new Airbnb user, I had some difficulty with two bookings. I had to cancel and rebook. I did rebook and followed thru with the booking. They counted those cancellations against me. My family had me book a family get together and when one of the grandsons was unable to come, they asked me to cancel the reservation. It was expensive. I talked to the homeowner, when I did the booking, explaining that I would cancel, if necessary, within a week, so that he would not lose the opening. When I cancelled, Airbnb charged me a significant amount of money.

Tried to book a property in Halifax with Monica. Never received booking confirmation so I moved on and booked a hotel. Four days later I see an Airbnb charge on my account for $1476. Note: cancellation policy is 48 hours and 50% refund. However, it is impossible to cancel a booking in 48 hours if you don't have it. Airbnb tells me I have 2 accounts and verified confirmation email was sent. Email they sent had invalid address ending in .ccom. They probably received unable to deliver notice.

We had a problem with our vacation rental in Carolina Beach... The ad for the beach house did not say anything about how noisy the location would be... Literally we could not get to sleep until 2:30 in the morning because of the noise... When we contacted both the host Dale, at "Life's A Beach" rental in Carolina Beach North Carolina as well as Airbnb, the service we used to book the property... They basically said, "You're out of your $1,400." Obviously this will be the last time we use Airbnb, they did not help the situation and instantly sided with the property owner...

Airbnb has no idea what a homeowner has to do in order to keep the home in perfect condition for the next client. And they do not care. As long as they advertise your property and take the money. My personal contract for our beach house clearly states that trashing the house or backyard is unacceptable and carries extra fees for cleaning. However, if you ever got your house or backyard dirty and trashed, to a point that it needs double time for the cleaning service to make it ready for the next client, you cannot get any extra payment - Airbnb claims that since there is no physical damage, they do not charge extra. On top of that, the communications from their agent are sharp, negative and totally inappropriate. My tenants had the backyard full of beer cans for 2 full days, and we had to clean it on Sunday. On my expense. I HAVE TAKEN MY PROPERTY OFF THEIR LIST. We have other agencies we work with who appreciate our business.

I had an account years ago that I used with no problem. I tried to log in today to find accommodations in Charleston, SC. The AirBNB site insisted I verify my account and suggested I do so through my cell phone. When I downloaded the phone app, the site wanted permission to access my contacts. REALLY!!?? For what possible legitimate purpose? No other booking site has ever asked me for that kind of access. The next step in the process would have been to send a copy of the front & back of my driver's license, passport or visa. I DON'T THINK SO!!! Can you spell: "Identification theft"??? Message to President, Chairman of the Board, and CFO of AirBNB: "I'll send you that information on myself right after you send me the same information on yourselves!" Sorry AirBNB hosts. No business from my household!

I hosted for Airbnb and had some great experiences until this happened. One guest booked 7 nights. Then she contacted and asked to extend to 9 nights and would pay cash. She then cancelled 2 weeks prior for "personal reasons" leaving us without a booking. We found out she booked somewhere else. Point - Airbnb does not guarantee you will get paid.

We showed up at this Airbnb house at 805 Red Oak Lane, Arlington, TX, 76012. When we arrived, the AC is totally non functional. It was 85 degrees downstairs and approximately 95 degrees upstairs. A sweatbox. The outside AC unit/compressor hadn't been serviced or cleaned in years as was evidenced by the build up of dirt around the vented metal panel that allows access to the capacitors. The maintenance people who showed up to fix the problem had to dig 3-5 inches down in the dirt just to get the door off because of years of erosion.

The reason for the review is because we have been given vague and elusive behind account block. On 7/24/2018 we reverified our identities and we were reassured that once the transmittal from SSA was received funds would be available immediately. We received no notification or account alert of any "unusual activity" unless they count the numerous logins the past 72 hours. Who does not check their account constantly when bills are due. We received creditor extensions due to a security breach at our previous bank. This account ending card ending in ** had always been a mere back up account.

Unpractical refund/cancellation policy. If canceled within 14 business days and owner is able to rent the unit refunds should be given. How is it that you have strict cancellation policy that only allows a consumer to cancel within 48 hours for a full refund when booked 3 months in advance. It’s best to use Airbnb for short notice hotel reservations. Otherwise you are screwed if owner decide to implement “strict refund policy” and will not accommodate unforeseen circumstances! I’ll stick with hotels going forward! Airbnb app DELETED!!!

I have only used Airbnb one time, in January 2018. About a week ago - July 2018 I noticed a charge for 156.01 with a confirmation number on my Visa dated June 29. I contacted Airbnb and after taking down my information I was told I would be refunded. When I asked how this would have happened, seeing as how I have no payment options saved on my account and my card hadn’t been compromised. I was told they would only release that information under government subpoena. I’m deleting my account.

I found recently especially that as a traveler, you feel intense pressure to only give, at worse, a lukewarm review or none at all. A few things everyone should know... your credit card is "held hostage" by Airbnb up to 2 weeks after your stay, in case host wants to accuse you of damages. How do we know they won't come up with some made-up problem if they don't like your review? I currently am debating on how to review a host who I can tell from prior reviews takes GREAT offense at ANY negative comments or suggestions.

I HAVE NEVER USED AIR BNB - Today I check my bank account so that I can get gas and pick up groceries only to find fraudulent charges on my account. I spoke with Toni only to find that this company only confers with email!!! My information can only be expedited and someone will email me!!! Really?? How can this company stay in business??? I have barely seen any good reviews. This business is nothing but a fraud!!!

What you are about to read you most likely will not believe. This is truly a script for a movie. This is my firsthand experience with not just Airbnb but many life lessons in a very short amount of time. I hope this helps at least 1 person. In mid-June 2018, I decided to relocate from Northern New Jersey to the Palm Beach County area in Florida. The past year and half I experienced the loss of my father on January 11, 2017, the loss of my mother on January 2, 2018, job loss, fighting for unemployment for months, fighting for jobs, fighting to save my apartment and not get evicted for 8 months straight, having my entire network hacked by a family member who destroyed my business that I put years into building, attacked me in front of my mother 4 days before she went into open-heart surgery... the list goes on.

I had 4 charges come out of my account this week and this is day 3 of calling Airbnb and being told their fraud department would call me to take care of this and no one has called. When I call the company they won't even talk to me without me giving them the last 4 digits of my debit card. I will not give them this information - I just had fraud committed on my account, why would I give them more financial information. I just spent another hour on the phone with Sheldon and Arvie and I not absolutely no help. Very sure I will never use this company again.

I rented out my apartment to a guest. He broke a bed. I gathered the evidence that Airbnb required, they agreed to pay. They then rescinded their offer, no explanation. They also kept the damage/breakages insurance from the guest. That seems like fraud to me? Do not trust Airbnb.

After reading the 15-- 5 Star post and that the host was a Superhost we decided to Rent 911 Riverview Drive, Bullhead City for 4 nights. In the info pack that was sent we were told that the a/c was to be set to 75 degrees prior to our arrival- home was 96 degrees and a/c was off and it took from 5:30 in the evening until 11:30 at night to get temp down to a balmy 88. There were ants in the house, the flooring was torn out in the Kitchen, dining, living and bedrooms and basically a poorly stained and not very clean concrete floor. The oven (see photo) was one of the dirtiest we have ever come across (also the dishes- see photo) so we fixed no meals at the house (one of the reasons you rent a vacation rental).

I booked 3 nights stay with Airbnb in Florida. We stayed at an addition room from the main house, which is the owner live. The host is a nice man, no complaints! The reasons that I am writing this review is about Airbnb. We could not sleep on the first night because of the constant noises from the window ac in the unit, and from the ac condenser on the roof above the unit. We could hear the feel the vibration for the whole night. We tried to turn off the ac unit off, but it was too hot. We decided to leave on the next morning because it will ruin our vacation for the sleepless nights. We contacted the host to let him know our decision and left. We contacted Airbnb to ask for the refund of the remaining nights. They refused and claimed it was our fault to leave. If you are not happy with the products or services, it is our right to refuse to pay, although we were willing to pay for the first sleepless night! Airbnb just lost one customer!

Reserved a place in Seattle two months ago for a trip that is now two weeks away. Got an email yesterday (less than two weeks from planned trip) saying that my background check didn't go through because of a criminal record. I have no criminal record. Needless to say I disputed it through the background check company they use and it was a simple mistake, same name, birthday and state, different person completely. They reversed their background check within two hours and my background check came back clean.

We just stayed in the Palmer House in New Orleans. One of the beds was infested with wood beetles. We told our Super Host and she told us “they won’t bother you”. She never said “sorry” or “what can I do to make this right." What she did say was let me sweep up the sawdust pile the beetles left on the floor. The couple staying in that room slept on the floor the next night. The next day when she saw the air mattress the floor she let us know “that we are from the north and just don’t understand bugs." Not even an offer to get an exterminator in. Following Airbnb policy, we notified them when the issue happened. They notified the landlord and she promptly ordered us out of her lovely home. She even threatened to call the police.

Airbnb is the most unprofessional and rude business that I ever came across in my entire life. They cancel people's reservations without advised them and without their approval. They like to spin and span their customers as they're pleased. They cancelled our reservations few days before our vacation to Italy. They were trying to get me for more money and give me different places. Of course a lot more expensive. I would urge you to stay away from these crooked people and please spread the word and let good people know how bad is Airbnb organization.

I am very upset and angry with the host referral programme. I have invited 4 hosts. And I have helped them to create their account. I gave a lot of time and effort. They have promised 250 for each hosts and gave only 86 euro for the first 2. And for the other 2 they told me the hosts I referred did not used the link I have sent while I am the one who clicked the links and create the accounts to help them. I really hope developers will create a new and ethical platform for hosts.

I changed my phone number 3 years ago. Went to login into Airbnb account and from my computer and it said it had to verify my identity by sending me a text to my old phone number. Then locked me out of the account because I don't have that phone. No way to update phone number. No way to contact customer service because account is locked and they cannot be contacted without an account. Contacted them with a new account I created and the only response I got was an apology for how I "felt" but they apparently refuse to solve the problem or update the phone number. Two weeks have passed. Nothing. Apparently they are so profitable that servicing their paying customers is no longer a necessity.

Booked an Airbnb in Los Angeles CA a month before my vacation. My family flew into Las Vegas from MD then drove to Los Angeles, a four hour drive. An hour prior to our arrival the host sends a text stating there are issues with the apartment. He suggests another one of his properties but is smaller that has only has 1 bedroom. The property we originally booked was a 2 bedroom. We opted for another property with a different host. Arrived at the newly booked property and apartment was not as listed. Listing stated king bed in one bedroom, was actually a queen and the other bedroom was listed as a queen, was actually a full bed. Wasn’t impressed with the unit but tried to make it work.

I stayed in a house of an extremely conservative Christian Republican. It was so creepy. I think he had the house bugged and he listened to my conversations although I cannot prove it. He was just ok until he heard me without my knowledge having a conversation with my gay boyfriend. Ever since he stopped talking to me and that made me feel so scared. I thought he was going to kick me with guns and everything. But fortunately, he just ignored me which was good. I don't want to be his friend anyway. But my point is that I felt so anxious and stressed because I didn't know if he was going to act violent or what. I was in the middle of nowhere. I didn't have any motel or neighbors nearby. I wouldn't stay in Airbnb anymore. Just going to a stranger house is scary and you don't know what you are going to get, because the reviews are not always accurate.

I'm a host, Air b and ** is forcing me to take all kinds of people with bad reviews. If I don't take them they penalize me by not showing my property when people search, or they fine me money. Disgusting company. They forcing me to host bad people who don't respect my place or other guests.

I've been trying to book an Airbnb for a night in Monterey, CA. Yes, it is a busy weekend and prices are at a premium. But it's the property owner's responsibility to do their own research on pricing. TWICE now I've booked a home and the price has been changed to a much higher rate - it's a bait and switch. The first time, I was TYPING IN MY CREDIT CARD NUMBER and the price TRIPLED while I was typing. Thank goodness I looked at the total one last time before I clicked to purchase. The second time, I booked and PAID FOR the home and got a confirmation and everything. An hour later, Airbnb contacted me and said the owner "had a calendar mix up" and now wanted to charge me double the rate I paid. I protested, but Airbnb cancelled my reservation, refunded my money and gave me a $25 coupon. Which I won't be using. I'll stick to hotels from now on, thanks.

I used Airbnb for the first time to book a BNB for a planned trip. Airbnb sent a message stating the "host" had accepted the booking and then proceeded to bill my credit card for the booking. I made contact with the "host" to finalize the details only to be told they knew nothing about me or my booking. They further stated that they had family issues and were not taking any bookings this year. I have made attempts to contact Airbnb but they have no direct contact available and their site tells me to contact the host for a refund. The host was not paid, and as stated knows nothing about a booking. I am still attempting to obtain a full refund, but Airbnb's site policy states a refund minus their handling fees if I can find out how to contact them. The booking should never have been made by them and their practice is deceitful. They state the booking was accepted, when the "host" was not even taking bookings.

My mother signed up for Airbnb with a referral code I sent her. She accidentally entered her email as Gmail when it was another e-mail provider. They then changed the account appropriately but every time we tried to log in with her correct email/which they also had as correct on file it told her to please login with her “wrong email account.” The wrong email wouldn’t work either. There was no way to actually log into her account. We spent 2 hours on the phone Saturday, they route your call to Pakistan where the staff giggles at you under their breath and passively makes it harder to solve the problem (for which at heart they don’t want to fix and they find it funny because they hate westerners) and they just banter off the script and say I’m sorry Mr so and so over and over and I understand your frustration over and over.

I am one of the 10 guests that stayed on June 20 and June 21, 2018 at 4 Tchernihovski St. Tel Aviv Israel provided by Airbnb. It is private home with 3 separated units. When we arrived we found that the units are not as shown in the pictures, the bathrooms had mold, the T.V. did not work at any of the units, there was no hot water in the second unit. The water heater in the second unit was hanging in the bathroom from the ceiling above the sink which is great dangerous and most likely against building code.

We were deceived by an Airbnb host. We wanted to find a place to stay in Niagara Falls, New York and entered that location in the search field of your website for the 7 of us. We looked at the results returned by the search criteria and located one we liked. We took a look at the property photos and description details and that's what convinced us to choose the property as well as the description stating how close it was to the falls. We knew the property had a strict cancelation policy and thought that wouldn't be an issue since we were not planning to change anything about our planned trip.

My husband and I just recently rented a unit on South Beach Florida. We had some real concerns about our accommodations when we arrived. Definitely not up to par for the money we were paying. After contacting the host, with no response, I called Airbnb customer service. I was lucky enough to have Macie answer the phone. Macie became my case manager and what a great one she is! She contacted the host on our behalf and within thirty minutes there was a call from the host. I will say the Host was quite responsive on fixing some of our concerns. However, in order to correct the problems, we had many people in our pad fixing the problems.