Airbnb Reviews

Had 4 rooms booked at Clearwater Springhill Suites through Airbnb. One daughter couldn't travel due to covid exposure. Both hotel and Airbnb advised that they would provide partial refund for the one room that couldn't be used. Now they both say too bad, no refund of any kind. Packs of lies and zero concern about covid related problems.

We have always experienced problems with Airbnb when it comes to damages in our homes incurred by guests. Unlike other service providers, they take 100% control of the process when a damage claim is instituted. I've ascertained that a damage deposit isn't really taken from guests but rather their credit card details - in most cases this is a waste of time as guests that damage things either withdraw their details or cancel the cards. They have a host guarantee in place which is supposed to protect against things like this but it's more like a 'gotcha' insurance policy where they find any reason to wriggle out of paying.

Don't rent this house and make sure you really look at it closely and I would recommend contacting other "guests" about their reviews. Airbnb deletes and changes reviews to not allow for total disclosure of what the property was really like. Airbnb holds no responsibility for the Safety of Host Properties. They do everything they can to minimize the host property. They need the rental to generate money and that is what they are all about. The guests have no recourse and are treated like crap. https://www.airbnb.com/rooms/16605047?source_impression_id=p3_1609366179_JGjelY53NYzRXko8

My fiancé and I made a reservation on Airbnb to visit from Georgia to Chicago on New Year's 2020. When we booked, travel was allowed and open. When our travel date came around, Chicago had banned GA residents due to COVID unless they were to stay and quarantine for 10 days. We contacted AirBNB 6 days prior to arrival, when the restrictions were announced. They promised a resolution but ultimately we received no refund from the company or the host, aside from an insulting $25 credit for a later use. We were charged over $200 for a rental we were literally banned from using by city guidelines. To add insult, they repeatedly told us this circumstance was “foreseeable”—I am wildly disheartened. I have used Airbnb for over 5 years as both a host and a guest. They have always been somewhat problematic, yet convenient, so we continued use until now. This seems so heartless and cruel.

I'm extremely frustrated and disappointed with Airbnb. I booked a house in an attempt to safely celebrate a milestone birthday (40th) with friends during the pandemic. I had originally planned to be in Europe, and was pretty sad when I realized that international travel was a no-go. So, after a group of friends insisted I still do something, we decided that we would take COVID-19 tests, and get a house in Tahoe. When this recent spike hit, I reached out to Airbnb and asked about how to qualify for extenuating circumstance, and was told that an official government mandate would qualify me. A few days later, CA issued a stay at home order and banned all non-essential travel.

Hi, AirBnB appear to be being quite devious in relation to adhering to government restrictions in the UK. If your host property goes into Tier 4 - ie no overnight stays allowed, airBnB won't cancel the trip but insist that the customer cancels the trips and hence AirBnB retain the cash. It's a blatant disregard for UK restrictions.

I had to cancel my reservation due to a severe spike in the virus and shutdown of the area. I was refunded a cleaning fee. But lost over $600. I understand the short notice, 6 days. But I believe a good faith refund of 50% is appropriate. I won’t use Airbnb again. There are other options.

Someone accessed my credit card info and booked a stay thru Airbnb for $2,200. It wasn’t even the card that’s linked to my account. When I noticed this on my credit card statement I called the bank to cancel the card, and called Airbnb to ask for assistance. The felon was in the property at this time and law enforcement could have knocked on the door and arrested him/her, but only Airbnb knew the location and wouldn’t disclose any info to me, local police, the FBI, or FTC without a subpoena. Someone is scammed out of $2,200 and Airbnb doesn’t seem to care. Very confusing approach. I have terminated my account and will never use this service again.

We checked into a condo which we rented through Airbnb three days ago. A partial list of the problems includes a stopped up sink, hair in the kitchen sink, a ball of mold in the coffee maker, burned out light bulb, rusted and inoperative TV remote, dirty ceiling fans, sticky floor, dirty clothing drawers, melted and frozen ice cream in the freezer, filthy rugs in the bathroom, abandoned jewelry in the shower and horrible road noise. Airbnb refuses to respond in anyway. Do not use these frauds.

Been hosting for 6 years, the fall from grace in the last year has been unbelievable... but what has happened during 2020 is incomprehensible. Hosts are treated like dirt. I have had guests poo in my house on the floor and they disputed the deep cleaning costs. I have had guests throw a sex party and they were ZERO help with damages and cleaning charges. You're treated like a convicted criminal proving your innocence. They are claiming they are now host centric which is a complete lie. Taking my properties off and moving to traditional leasing along with 20 other listing I manage. It used to be worth the effort when the support was there but not anymore.

I just reserved the room for my friends and just 5 minutes after they charged my account, they told me the 3rd party is not allowed to make a reservation and I told them I did not know about. I talked to the host as well and she told, "It's our policy" and I said, "That's fine. Cancel it and give my money back." But they refused to refund me. It's completely fraud and I told them I have never this issue before. I lost 360 dollars just in 5 minutes without any reason. Stay away from Airbnb and I think they only trying to make host happy and they don't care anything about the guest. It's completely dishonest business.

We have property that we offer through Airbnb and 2020 has been a year of great fluctuation in reservations and we understand this volatility. In 2020, we have had 6+ reservations cancelled due to the travelers need to make changes or travel restrictions. We have been very gracious about these events and received zero compensation. In the summer, we had a family member that had an emergency and needed a place to stay until they could get on their feet and we offered our property. Consequently, we needed to cancel two reservations in September. To our disappointment, Airbnb applied cancellation fees to our account and we when requested them to refund the fees they refused. Our first request was made through the Airbnb website communication and this was never responded to. We had to call the customer service line to get this address and it was ultimately denied. When reviewing this business we are greatly disappointed by their greed.

DON'T BOOK. THEY TAKE YOUR MONEY AND DON'T REFUND. Terrible, terrible experience. FIRST TIME USER. I was allowed to book a two day trip where Covid restrictions forbid travel. I canceled the reservation as soon as I determined travel was restricted. It wasn't even a full day later and I was charged $250 from the host and $120 service fee. Total extortion. Neither has been refunded and I will never use this service again. They do not value their customers, have conflicting cancelation rules and then only text cut and paste answers and call it customer service. Save yourself the headache. Disgusted and paid $370 for NOTHING.

We got unceremoniously excommunicated 2 days into our 2week stay - with NO explanation - without our funds. Thrown out into freezing cold night, 500 miles from home with no resources. Airbnb is not to be trusted. A truly evil entity.

I made a booking through AirBnB for a 4 night stay, paid and the host sent me an email confirming my stay but I could not reply back to the host as Airbnb block further communication with the host unless I email Airbnb with my passport photograph, passport number, date of birth, address and an updated photograph. All to be sent to them by email.

Disgusting company. They claim they care about discrimination, but will allow racism if the host is a “super host”. They don’t care about the guests and if they receive any degree of discrimination. They will literally delete reviews that you write about super hosts to protect them.

I rented a vacation home from Airbnb. The host had a 3 day cancellation policy, It said they were pet friendly. They accepted my reservation. I was traveling so I thought I was all set. When home I saw an email. The host want $100 per day for my pet. 4 days had passed. The host refused to answer my inquiries and refused to cancel my reservation. I lost 50% of my money and Airbnb was absolutely no help. I would ask for help and it would take days to respond. There is no one you can call. After 2 months Synchronicity Bank gave me my money back as Airbnb was nowhere to be found. Run. Don't walk away from this dreadful company.

I recently had a very poor experience with Airbnb. It was extremely difficult to communicate with anyone at the company. Their phone number provided to my credit card company was inactive and their website shuffles you between bots that cannot address your answers. My money was taken by a host and protected by Airbnb. Unfortunately this is my only recourse with this terrible service. I'm unable to write a review and warn potential guests about a host. I will not be using Airbnb again.

My reservation got canceled due to unresponsive host after I waited outside the building 2 hours. Airbnb asked me to book a new one at the time being, when there was few listings available and the price surged a lot after Hawaii reopen in Oct 15th. I ended up with a similar new place with a 1000 more rent. Then Airbnb said they could not reimburse my loss at all, while the irresponsible host and his listing is still available on the website.

I'm a host and a guest left a damaging review that contained false information in retaliation. I provided Airbnb with screenshots of the guest admitting they were at fault and that supported our case (they only registered 4 guests but brought 7, they brought a toddler even though our house rules state no children). For the last 8 days, I've followed up with Airbnb by text, call, and Twitter because I requested to speak to a supervisor - I keep getting told the same thing: "A supervisor will get back to you". I'm getting the run around and it boggles my mind that they treat their hosts like this. I wish we didn't have to depend on such a terrible company for our business.

I am disheartened and appalled by my most recent experience with Airbnb. Looking back, I have been an avid user of Airbnb along with my friends and family, and up until now, I've never had an experience that was anything less than fantastic. My most recent experience cost me over $1,000, hours of my time, added travel, and unnecessary stress at a time when stress is paramount given the current pandemic. The listing I booked was falsely advertised and reeked horribly of cigarette smoke, but this wasn't the worst part. The worst part is that Airbnb offered me no refund (aside from a measly service fee), and made me feel as though this was somehow my fault. The "2-bedroom" listing was in fact a one bedroom, with the tiny bedroom closet converted into a 2nd bedroom.

I’ve never experienced worst customer service in my life. Over a month ago, I booked a place to stay in January. On Friday, November 27 Airbnb cancelled my stay. They pretended to “help” me look for new places, but sent places way out of my price range and then proceeded to send me a listing to the place I had booked at a HIGHER price point. I called customer service to get my booking back but all they did was “apologize for the inconvenience” and say that the place wasn’t available anymore. No try apology, no trying to make it right, just a cash grab on their end. Terrible, terrible customer service. Be wary when using this site to book.

I hope Airbnb feels good about trapping people into staying terrible places and taking their money. I reported a property within 7 hours that I booked for a month and they refused to refund my remaining nights even though the property was horrendous. All I wanted was to pay for the night stayed and even the cleaning fee and find a new place where I could actually sleep and get work done. Airbnb has no care for guests. They will do everything in their power to protect their money and their hosts.

Airbnb is there to make money, but not there to help their host. I find Airbnb should have a representative that can do virtual review of the host place so they can see the property of the host. It is very disappointing when guest are allow to book and destroy the property and Airbnb can not help the host. I am not sure how to trust the rating anymore of a guest.

I have encountered numerous damages to my property and Airbnb finds a way to not charge the guest every time! They let guests out of their reservations and refund their money EVERY TIME! Don’t trust!!

I had the worst experience at Judy cottage in Atlanta. I used Airbnb for the first time, and didn't understand the review process and how it worked. The owner of the property had reviewed us in such detail that you can tell they had hidden cameras. This is what happens when you have companies allowing people to regulate and then not following up to see if they did the right thing. I was violated and there is nothing I am able to do about it but make a complaint that will probably go nowhere. Horrible experience I had with Roaches and infestation and violations of my privacy. Will never use Airbnb again.

I had a very negative experience the first time I used Airbnb as a guest. However, this was over 1 year ago so I decided to give it another shot. I booked a house for 30 days-extended stay, and it was wonderful: clean, private, and the owners left a welcome gift. Absolutely amazing! (I did pay a significant amount of money for it, but I was looking for cleanliness and comfort in the middle of the pandemic). After this, I wasn't able to book the same place for another 30 days so I had to look for another place. I decided to continue using Airbnb since this experience had been perfect (I also paid a significant amount of money for the second place, it wasn't one of the cheaper properties). As soon as I arrived to the new place (which had good reviews) I realized I had made a huge mistake.

This is the first time that I have used Airbnb for a stay. I had a trip planned and two days before I was to travel. The house that I had reserved had flood damage. The company that managed the property at the location contacted me and gave me a selection of other houses to chose from that they managed in the area. Not finding a suitable house that would accommodate my group, I contacted Airbnb and explained the situation. This was on a Friday morning. I talked to three Airbnb customer support agents throughout the day and had to explain the situation every time I called. Each support agent said they would call me back in 2-3 hours but never did, so I had to call back.

You may well find something decent but I will never use this system again for a few practical reasons. First, you are basically pressured into reserving a place ASAP, after which you have 48 hours to cancel and receive a full refund. Rentals have different policies, but generally, you're on the hook for 50% of your stay once 48 hours elapses, and 100% once you're within 7 days of your trip. In contrast, most hotels offer free and easy cancellation up to 24-48 hours prior to your stay. Once you reserve, it opens a window for dialog with the host of the property. You better ask a million questions at this point. You still have time to cancel for free at this point. Hopefully the host is responsive (and honest) - you only have 48 hours. And I've had a few hosts outright decline to rent to me because I ask too many questions. Hmmm.

Airbnb basically is refusing to provide a full refund instead is instant that the voucher for over £300 (which doesn’t show on my profile) is the only option available. Considering the pandemic this year you would think that such a large company would be supportive of its customers... not. It seems that their bottom line is the most important thing to them... £300 would not break their business... Absolutely poor.

Their support does not support. If you need emergency help (guests refuse to leave or break rules) they won’t get back to you for hours or even days. No penalties for guests who break rules, even if amounts are listed for breaking rules. This means guests can continue to ignore rules and hosts can not collect on damages (angry neighbors or violations of HOA rules jeopardizing the host’s rental) unless they were physical damages. Even if a fee is listed for not complying with rules a host can not collect.

I had used them and was not aware of any problems. They kept asking me to submit a picture of my ID but my account never worked. No explanation. Finally, someone said they terminated my account but were not going to tell me any info about why. It made no sense. It was upsetting especially because I have been the victim of identity theft multiple times. If there was ever an issue (although zero idea what could have happened) I really wished someone would have let me know so I could try to make things right or learn if someone is impersonating me again. Terrible customer service.

Airbnb allows cancellations for bogus reasons without requiring any documentation to prove it. This takes money out of hosts’ pockets and leaves them with no time to re-rent! If it weren’t for hosts there’d be no AirBnB. There are other listing companies who protect hosts better.

In July I secured a Airbnb in San Diego for VETERANS DAY (November 11) for me and my girlfriend WHO IS ACTIVE MILITARY. October 31 I received a email to my spam saying I had 24 hours to send additional ID verification (Never requested before booking 2 reservations with Airbnb priced over 1200) or my account would be locked and I would lose all bookings already paid for and verified.

I had one other Airbnb experience that was not a good experience, so I was very nervous about renting again for any vacation. But I took a chance. The rental was presented relatively clean and in order, although the carpets were still wet, but didn't appear to have been shampooed recently. Maybe a spill or something from the prior guests. No big deal, it dried fast. I am not sure what was happening with the guests in the front unit, but it was not a safe situation upon arrival. Immediately we had parking problems because our designated spot in the garage was unavailable because the front unit renters were parked in the middle of the garage taking up the entire garage thereby not leaving room for our vehicle. However, I contacted the owners, they were responsive, kind, helpful, and immediately fixed the situation, and that alone made up for any parking issues or other renters inconsideration.

Under no circumstances should you consider doing business with this disreputable company. No problems taking your money; no customer support afterward. Actually, even worse, violated their own COVID policy to refuse ANY refund. In fact the rental owner provided a full refund after AirBnB refused any support. After I requested clarification, in writing, concerning cancellation due to COVID, AIRBNB never responded. Thank God we have these peer review websites to ensure future customers are not mistreated. My reward is to ensure those that exercise no integrity in business suffer the consequences as customers read these reviews and move to honest competition. All communication with AIRBNB available upon request. Shut them DOWN!

Despite customer services backing me up after being treated badly by a host, told me to raise resolution, they did a complete U turn at the last minute. Do not use. I hope no one else gets the host we had. They also deleted my review for being too negative. Absolutely ridiculous outfit.

I regret writing this review, but I don’t want this to happen to somebody else in the future. I placed a 50% down payment of $739.22 on 9/21/20 for a 11/25/20-11/29/20 booking in Chandler described as “4BR Ocotillo Home, Billiards, Golf & Lake Views”. This was to accommodate my Brother’s large family in California for Thanksgiving. Unfortunately, I had to cancel on 9/25/20 because my Brother’s wife fell ill. Because of the host’s strict cancellation policy, I only received a refund of $78.72 and the host kept a whopping $660.50 for a cancellation made 61 days before check-in. When I messaged the host about receiving a larger refund, they told me that they didn’t receive any money. Airbnb and American Express confirmed that the host received the funds. Please avoid this property at all costs!!!

Our flights were cancelled by Southwest Airlines to Hawaii. So we had to cancel with Airbnb. They had the rudest people online and on the phone that would never help me. They stole my money and would not give it back in the middle of a pandemic. Read the other reviews. They are horrific and will go under soon. Shame on them for treating people so badly and have no conscience whatsoever.

We booked in March a stay at a New York Manhattan apartment advertised as 'entire place' arriving November this year. When looking into a separate issue we discovered that in New York it is illegal under the Multiple Dwellings Law to let short term rentals to holiday goers. Information regarding this can be found the New York City government website of special enforcement.

My partner and I booked a place on Airbnb early March before COVID-19 for November 2020. We had booked this place for guests that were coming from abroad. My partner did the booking under her account. Come October, the people who were coming are no longer traveling due to the COVID pandemic. On top of this, the people who are running the place were very unresponsive and unprofessional, telling us that they will call back and never do and then go as far as saying that they contacted the other partner when they did not. The final straw for this location was when a most recent review of the place claimed that the place was UNINHABITABLE and that they got their full refund. We contacted Airbnb to get a full refund and of course we had to call 4 times between dealing with incompetent customer service individuals, or having the line "mysteriously" get cut off.

I had to cancel a 5-month stay due to health reason non-covid related, it is extenuating circumstances and I accepted that my first-month deposit to the host would be lost. However, I canceled prior to arriving by 2 weeks yet Airbnb charged me a service fee of £380 for a service they didn’t provide me. They also refused to refund their fee and suggest I approach the host. The customer support were rude, unhelpful and as I followed online instructions they accused me that I was wrong. I took a screenshot of their own t’s and c’s and still, they argued I was incorrect. I would accept 1 month of their fee being paid but not 5months. The overall experience has been extremely disappointing.

One star is being kind. I WOULD NEVER USE THEM. TOOK ME FOR ALL THE MONEY AND COULD NOT HELP ANSWER ANY QUESTIONS. WHY!!!! I was very mistreated by the custom service agent who had absolutely no answers for me. I was planning a trip for my beautiful daughter's 8th birthday. We wanted to rent a tree house so I went ahead and booked it with a prepaid debit card (I don't like putting my card on internet). After I received confirmation on my trip and they had already taken money off the card I discarded the prepaid card. Couple days go by I get a email pack your bags. The trips getting close. Then the very next day got a email not stating why but they won't rent to me.

If you've ever thought about hosting a vacation rental through Airbnb, don't. They support outright fraudulent guests. You will lose money. Case in point: local guest rented our unit for 4 days. At midnight, the guest messages me that they have left the unit. The truth is that they locked themselves out, needed the resident manager to break the door down, and got their feet dirty walking outside. The guest reports to Airbnb that our lock was faulty (it was verified functional), that our unit was dirty (it had just been professionally cleaned and verified) and that we were unresponsive (the guest never contacted us until after they left). Airbnb sides with the guest. Run, don't walk from Airbnb.

My AirBnb reservation was cancelled by the host less than 48 hours before we were scheduled to check in. I immediately reached out to AirBnb for assistance, and they saw that the only available stays were at a higher price point. I was told I would get a $200 credit originally, but after review was told the coupon would cover the stay (I had not yet been refunded for the cancellation). The instructions were to get pre-approved. I repeatedly emphasized that I was on very short time and had several travel plans that would have to be adjusted if they didn't get back to me. This was a situation where I could NOT wait 24 - 48 hours to get assistance since people were flying in and we had tours and activities paid for.

I am a property owner that has had listings with Airbnb for six years. My host reviews have been 4 or 5 star 100% of the time. Even so, Airbnb chose to support a terrible guest who had been listed with them for two years (and had no reviews) over me. Not only did they support her, but they were rude and threatening to me. Sally did a same day instant booking at 10:00 AM. and then late in the afternoon sent an image text that was blank. I sent a text telling her that there wasn’t an image, and around 7:00 that evening she said it was her service dog information. They had already checked in.

We had a four night stay booked as the Covid situation started to unwind. We were notified by our airline that our return flight was cancelled as the state and city were closing done. They had to rebook us on an earlier flight so that we only stayed for 2 nights. They never responded to our inquiry on a partial refund.

I have used Airbnb for years but will never use them again. We have always had difficulties getting hold of an actual person when we have had an issue, there is never a number to call as they seem to rely exclusively on their website and "virtual chats" which do not cover all problems. However this was exacerbated during Covid when we had three months worth of accommodation booked in Europe that we were unable to take through lockdown. After a great deal of time spent on the phone we managed to get some refunds, most of which were because I went directly to the host but we found that Airbnb refused to refund their service fee in most instances. When a host refused to refund they offered no help at all. We have since started using Booking.com and have had no such problems.

Never use Airbnb. I rented a house in Ashburn Virginia Which stated 7 bedroom 4 bath house accepting dogs. The owner Yuki and I went back and forth several times where they stated they would make the house handicap accessible for my mother who is in a wheelchair. They confirmed me per night at $380 per night. Within 48 hours I got a cancellation because they decided they wanted more money per night. They turn around and charge me $545 per night because they said they wanted me to absorb the cost of them making their house handicap accessible. To me that's false advertisement, and that should be absorbed by the homeowner who could Now list their house as handicap accessible and get more people.

Snoops and then my record player broken as well as my usb cord for my Canon printer stolen. Then linens gone Bill and Branch brand. Terrible experience with Airbnb then shutting me out for low ratings when I was the victim here.

I have been hosting my property on Airbnb for 10 years. They offered a 25% refund to hosts for any cancellations due to covid starting in March 2020. I was told I had 3 eligible cancellations and payment would be sent. After I repeatedly sent numerous emails and phone calls for months, I was promised payment would be in September. Never happened. Today (October 12th) I emailed them again to ask about my payment and was told the program was over in July. I was constantly lied to and promised a refund which they never intended to send. This was just a publicity stunt to make themselves look good, but make fools out of their hosts.

Our family of four could not travel to Hawaii due to Covid 19. Our dates were not covered by their extenuating circumstances policy so we contacted our hosts and asked them to move our dates out to a later date. 3/4 hosts were fantastic and complied. One host refused to move dates (Dee from Hawaiian Executive Country Home in Honolulu) and told us she would refund us the deposit. She lied and we are out of pocket $700 as a result.

Airbnb is a fraudulent company! My account was just deactivated for no apparent reason. My last booking was over a year ago which everything went perfect fine. I forgot my password. I go to log in and they said my account is deactivated and that their decision is final. I’ve been asking for them to review and to provide to proof but no answer. Be careful with them, everywhere I’ve read, this is a way for them to make money off of you if you have had pending reservations and etc.

My wife and I recently had a vacation to Phoenix. We had a great experience with Airbnb months prior in Orlando, so we were excited for our next adventure. This experience was awful. We booked a property that Airbnb ended up canceling on us a week prior to our trip! They gave me half the payment and a clean up fee in return....and kept an over $1300 deposit!!! I had to book a second property, which was subpar at best. The house was dirty, no product available. Instead of the host meeting our needs, they asked us to purchase what we need and they'd refund us. What?! It was a complete experience on what NOT to do concerning hospitality. I called and messaged everyday for help. I never got to physically speak to a human. I'm out $1300 plus and I still haven't received a refund on our purchases. Disappointing.

We rented a house on Cocoa Beach for a week for over $3000. No problem, the house rental said nothing about pets and that it sleeps up to 10. Initially it was for 4 people and a friend decided to join with his service dog. We could have said nothing but we emailed and asked if it was of for the dog. They wanted papers for it, fine but then said we had to pay over $350 for the 5th person!! We did because it was a special trip for our father who is very ill. The house was disgusting, Dirty, Mold on the doors, food on the BBQ, floors were not mopped, Bathroom toilet was not bolted down, the cabinets in the kitchen were filthy, dirty used towels. We have pictures of all of it.

I've been a host with Airbnb for a couple years now, and work hard to maintain 5 star ratings from our guests. Airbnb's model has proven to be extremely difficult to run this business efficiently with them as the broker. When there's a guest issue, Airbnb has become elitist self centered in determining the outcome of what is suitable and fair in terms of host support when it comes to items such as revenue impacts, disputing unfair/inaccurate guest reviews that cater star ratings and listing perception unfairly, and more - including painful customer service knowledge overall.

I am - or was - a host on Airbnb. To say Airbnb has let us down would be an understatement. They have ruined us. We were one of their first accounts and built up our business exclusively on their platform. A month ago, a software bug starting preventing our listings from appearing publically. I've called them every single day and am told every single day that someone will be in touch between 3 and 48 hours to help resolve the bug. No one has ever called me back. Not once. A decade worth of work has disappeared into thin air, because they cannot be bothered to even acknowledge - let alone fix - their pathetic software. It's inconceivable that a company so poorly run can be considering an IPO. Avoid hosting on their platform at all costs.

On March 26th, 2020 I booked a cabin for my daughter's honeymoon on Oct 2nd. On Sept 22, I contacted the host to make sure all good but no. She stated the cabin was no longer available. I get with Airbnb, they do nothing. I get lucky and I find an alternate on their site, ask them to compensate me for the additional cost of the more expensive and only option I could find. They say great platitudes (sorry, we feel terrible, etc) but refuse. They kept texting for 4 days asking if there is any way they can help, but refusing to give me a credit. They finally offered a $200 credit on my NEXT booking. So THEY would get more money from me... No I want it applied to this booking as they never informed me the cabin was no longer available, booking was never canceled, etc until I checked. Then they told me the host did cancel... Yeah, after I asked them too so I would get a refund! I refused as I will use VRBO going forward.

They allow anyone to host. Anyone can be a super host... They put minimal pictures up. And won’t refund you when you arrive to an unlivable place... Airbnb is a complete scam. Had to pay for a entire other place...

A week before a planed anniversary trip Airbnb asked for my DL license and decided because my past non violent charges from 7 years ago I'm not allowed to use Airbnb and the company deleted my account entirely. My plans which have been all paid in advance two months ago is now potentially not going to happen because this company decided to discriminate me. I can honestly say now having seen the closed mindedness of this company I will not support this company for how they have treated me and my wife. This is the first bad review I have ever left on a company but I felt that others should know about what they did to avoid this.

We had a horrible experience with the host that required a refund due to pet in the unit and fleas and the unit being dirty and not up to Covid standards. Airbnb took care of everything and had the host refund us since we had several pictures and videos of the infestation and the home being dirty. Airbnb also refunded our costs to relocate and for our issues. It took some time to get to an actual representative at Airbnb due to COVID however when we finally did, our case manager was super helpful.

Airbnb has denied a refund or any conversation about the dangerous circumstances experienced in Bonny Doon, California on August 16, 2020 saying that the premises was delivered as described. After one horrendous night, we packed up and left at daylight the next morning. There was no electricity, no WiFi, no Internet as described. It was unsafe at night without lights plus was more than 85 degrees inside the studio. Extremely unsafe for senior citizens, one with recent back surgery. If the host had called us to let us know there was no electricity, we would not have gone at all.

Had a host cancel a reservation with short notice. Airbnb provided a credit but put an expiry and many stipulations on using it. Was unable to use it for the replacement booking. Had difficulty using it for the next booking and was being pressured by the host to book asap and realized I didn't apply the credit. Contacted customer service and they said I could only use the credit on the first payment. They could not help and just said "sorry". No offer to extend the credit, redo the booking or anything. I will not be rebooking another Airbnb before expiry (end of month). I also feel their customer service is not local due to strange response times. Poor systems and customer support obviously not about providing useful solutions.

We booked a week trip that was fully paid. My daughter ended up getting an infection before we were supposed to leave. She was admitted into the hospital for surgery and we had to cancel our trip. The company has an extenuating circumstances policy. I sent them all the documentation that was listed under that policy and they refuse to give me my money back or give any sort of credit. Why have this policy if you won't even honor it? I guess their money is more important than the health and well being of a child.

I don't know where to begin but this has been the worst experience I've ever experienced dealing with Airbnb. My one star is not on the behalf of the host but on the overall experience with Airbnb canceling my reservation after check-in. My guest and I drove from Atlanta to Daytona and we checked in the next day at Joe's place. After arriving 2 hours later an angry customer service agent from Airbnb called me demanding my guests and I to leave. The agent made it seem like the host was not supposed to rent out the home. So when I asked for compensation and help to find another place, The host told me my account was under investigation as well for what reason she couldn't tell me and said an ambassador will give me a call in which that call has never happen and I'm writing this review 24 hours later.

I have used Airbnb for years, this year I reserved a house. The rental was cancel by Airbnb with absolutely no communication to me because they thought I was someone, I am not with a criminal record. Accidents happen right... That would be the case if Airbnb did not blow it off like they did and not help me get back into that rental. If you want to be sure you have a place to stay on your vacation, do not use Airbnb.

Booked a house in Denmark for 22 Aug for 2 weeks so we would have to fly from the states to get there but due to Covid no flying into Europe so we canceled the trip before final payment had to be made so now no way will they give us a refund for I canceled too soon. I can not even get through on the phone to talk to anyone. We were dealing with the host in Europe and that is a joke. Did not even offer to just give us credit to use another time. Will never do business with them again. Beware.

After checking and inquiring for a listed flat a Airbnb Host under the name of Johannna ** contacted, after few emails she said all the reservation and final process must be done trough Airbnb app, so she sent the link to Airbnb customer support and it all started.. Took money from my account, ask for more verifications.. And after that they never replied not in the app nor the emails, not the fraudulent report.. Needed to open a case for cybercrime.. And my money is lost... All is wrong with Airbnb.

Airbnb tends to attract cheap budgeted travelers who normally trash your place. Airbnb's customer service always takes the travelers' side instead of the hosts'. Airbnb also allows travelers to cancel easily, even with their strict cancellation policy. Their "extenuating circumstances policy" allows the travelers to cancel easily even without true reasons. Homeowners - When you list with Airbnb, increase your price much more than listing on other sites so you have some cushioned budgets to cover for your loss. There is nothing wrong with listing on Airbnb, but I find myself having a lot more issues and lost more money on Airbnb than listing with other sites, like VRBO.

I recently stayed at an Airbnb near Charlottesville Virginia, the stay was scheduled for 3 days to attend a Wedding. I left a day early as I was there attending a wedding and the stay there was not enjoyable at Cottage Retreat, as I was not pleased with this place and rated it so appropriately the rating seemed to have disappeared or was never posted. I took photos to document the place. I found every plumbing fixture loose. The place was unkept. The sofa stained. Broken window. Rotted decking, sheets of painted plywood used for flooring that was damaged in different areas. A sink that was not able to be sanitized. The outside was overgrown and unkept. The entrance they left an old wooden gate sticking out in the driveway. No reason for it. I do not think Airbnb even checks these places out. I am back to using the Hilton.

This is just one of thousands of similar bad experiences by guests (travelers) of Airbnb. I have used this platform since its inception and have also had a couple of listing as a host on the site. I had heard similar negative stories to mine but was I guess fortunate until now to have not realized some of the significant faults of Airbnb.

My husband and I have booked vacation rentals in the past with Airbnb. We are very responsible and have respect for any property we stay at, taking very good care of it. Recently we spent our 30th anniversary at a rental managed by what Airbnb refers to as a "super host" (anything but that!!!). This super host ended up leaving me such a negative review in retaliation to my honest review with helpful tips to future renters, along with lot of information about the area. He omitted important details about the property (example: guests are expected to take their trash to another location, wifi is erratic, didn't give the correct logon for wifi, etc.) He obviously has intense anger management issues, but has taken his anger out on me for being honest.

Expected better from this well known company. Recently, my travel plans were cancelled because I was not able to travel because of Covid-19 restrictions. I called AirBnb customer support immediately, however, after waiting days and over 1 week for responses – they denied a refund for my cancelled trip because of Covid-19 restrictions. Their response is that WHO declared a pandemic in March and their Exceptional Circumstances policy after March 14 does not cover any cancellations related to Covid-19. Do not expect much from this greedy company and take this into consideration when using them to travel.

Purchased a place on Airbnb. I paid half now and supposedly half later. But when my roommate gave me the other half of the money, I tried to pay Airbnb.... And cannot. Airbnb cut off any phone contact outside of 72 hours (determined by rental date), and their fake support just regurgitates the "help" section. If that was any help I wouldn't be trying to contact them. After a full week and no support and frequent postings of the "help" section. They reach out and call me saying nothing can be done... and they are closing my case.

We were hosts on Air B&B until a few days ago. Our very first renter signed our home booking contract limiting the guest to herself and 5 other adults for Labor Day weekend. She showed up with 7 other adults and 8 children under the age of 10. They broke the front glass storm door which now has to be replaced and they smoked in the home against our house rules. Messages were left over the weekend with Air B&B for assistance and they never responded. The also ceased collecting the security deposit this past summer and we now have no way of collecting damages other than suing the guest. Will never use Air B&B again!

My reservation was canceled on the day of my trip without any reason. AirBnB offered me $8 coupon for the cancelation. It left me scramble to find alternative on 1st day of my trip. AirBnB invited me to write review on the host saying even though your reservation was canceled, you can still submit your review. I did just that saying my reservation was canceled last minute. Weeks later, I got notification from AirBnB, saying my review violates their review policy and they have the right to remove my review. I unsuccessfully challenged their decision. At the end of day, they have the right to remove my review.

If you're trying to use a platform for a short/long term rental choose a different one. Airbnb discriminates against disabled, allow hosts/property owners/landlords to advertise properties that should be condemned as they are not structurally sound or up to local safety/ building regulations, and then let those same hosts chose their own pricing. Meaning you're overpaying for a run down pos mobile home by hundreds of dollars on top of paying utilities that are faulty and financially hazardous due to negligence of upkeep. Also the 24/7 help will only refer to another dept that won't respond in a timely manner.

I booked an apartment and cancel it within the stipulated time frame for a full refund (it was a couple of hours). I received a full refund minus the service fee. This amount was quite substantial because it was for an extended stay. After messaging AirBnB several times I managed to talk to someone from customer service who was very sympathetic and promised to escalate the problem. Instead I received a message a few days later saying the case is closed. Without any explanation or attempt to contact me. This is my first time using AirBnB, never again.

My fiance and I are getting married in September. We wanted to plan a honeymoon, and decided we wanted to go to the U.S Virgin Islands however with Covid-19 and travel restrictions, we decided to wait to book until we got closer to the wedding. In August (a month before the wedding) we booked a cute cottage with a seemingly nice host on St. John. No more than a week after we booked, the governor of U.S.V. I declared they were reverting back to their stay at home order, no Airbnbs or hotels could accept new reservations for at least 2 weeks. I waited a couple days for the host to contact me but heard nothing, so I reached out to him. Nothing.

I stayed in an Airbnb on Tybee Island. It was a docked Cabin Cruiser. It was dirty, dirty refrigerator did not work and contained a large cockroach, WiFi did not work (password not recognized), and television did not work. Contacted host and she said that she would contact owner to check. This did not occur. Requested a refund and no response. Airbnb customer service said that they would elevate my request and with continuous follow-up there has been no response. Also, my review of the rental has not posted. My first and last Airbnb rental.

I had an Airbnb booked With hosts name Winnie and Frank in Kissimmee Florida for Disney World. ❤️❤️6BR FIREWORK VIEW! Disney Villa w/ NW Pool+SPA • Sep 14 - Sep 19. This trip is going to be for about 15 people including grandparents and grandchildren. Due to COVID-19 and CDC advisements especially for senior citizens and people coming from areas consider to be hotspots, we decided that the best thing to do would be to cancel the trip. We did not wanna run the risk of spreading Covid or getting Covid. This decision did not come easy. We all thought about it long and hard and we’re saddened that we had to cancel. In addition my sister is a nurse and she raises her grandchild and she is almost 70 years old so it was especially a high risk for her. She also has underlying health conditions as do I.

I was booking an Airbnb I had found in Colorado for $600 for 3 nights. I selected the dates I wished to stay, and entered my payment information in order to process my request. The next page was my “receipt”, which had the breakdown of all the costs. At the bottom I realized it had charged my card $1200 instead of the $600. Keep in mind this was a few days before my rent was due, as well as me needing to go to the grocery store so I can feed my family. I try to contact customer service to resolve the issue, but they were not taking phone calls so I was directed to send a message to their support team.

One of the worst services I have ever met in e-commerce. After millions of failed attempts to verify my phone number because their awful service has not yet updated new code released by operator, I was able to rent a house through their service, paid for the house. One day later they send me a notice they have cancelled my booking, with no specific reason, evermore they do not want to share with me the reason why. They tell me that they issued refund which will be available only 5 days later. And what shall I do in these 5 days period? Stay at the street???

Had a vacation rental lined up for a group of fishermen in Montana for September 2020. All of us are over 65, some with health issues. As a result, we felt we had to cancel and notified Airbnb and host in July 2020. Well, the risk of contracting COVID wasn't good enough for Airbnb or the host. We lost all $600 of our deposit despite offering to book the place for the same dates (it was available) in 2021. The owner is a faceless corporation that writes its own reviews in places like Yelp.com that refused to even discuss the matter. They saw free money and grabbed it. Airbnb stepped in tepidly but did nothing to help.

I am a host on Airbnb and it seemed at first they cared about their hosts and their guests. Then they got big and now they just look at dollar signs. Fees have gone up ridiculously customer service has sank to an all time low (notice that the bulk of reviews in 2020 all give one stars and if there were a possibility of zero stars most would chose that.

AIRBNB: "After careful consideration, we’ve decided to permanently close your host account. This decision is final and will not be reversed." MY RESPONSE: Let's review the FACTS: Tiffany (no last name provide…a clue right there). Booked for Sept 4-7, 2020, and canceled. Why? She booked for 4 adult guests. I guess she forgot she lied because she sent me a message asking if my sofa folded out so that her two “girls” could “camp” together. She did not book 2 children, which would have increased her cost per night per person by $20 for an additional cost of $40. I probably dodged a bullet since “she” might have packed in 8 or more adults. So, she tried to cheat me out of money and she lied. I do not want to host cheats and liars. Apparently Airbnb has no principles and punishes host for having principles and I do not work with cheats and liars.

I would not recommend using Airbnb for booking. Booking.com or Hotel Tonight for long stays or short overnights is way cheaper and helpful with customer support. Airbnb is stealing money from customers and they have no direct line to connect with a representative. The person via CHAT I spoke with directed me to cancel my booking in order to apply the credit that is owed - however, if I cancel I will still get charged a $500 cancellation fee. They are not helping and will not call me to get better assistance. If you'd like to avoid a huge headache, use other booking sites...

In January of 2020 we booked the Greenbanks Airbnb in Bath for two nights. The venue was booked so family and friends could celebrate an uncle’s 70th birthday. We paid £1,960.85 including an exorbitant service fee of £262.85 (for what we have no idea). Due to circumstances beyond our control, i.e., Covid-19, we had to cancel the booking and did so in May of 2020. The guest of honour who lives in Ireland was not able to fly to England for the party due to flight restrictions cause by the virus. Consequently, we cancelled when we did in order not to lose the full amount. Had the coronavirus not happened, our party would have carried on with the booking as planned.

We booked a trip at StaySol in 4010 South Ocean Drive, Hollywood, FL 33019, United States. Our experience was terrible and we did a review, Airbnb removed the review stating that we requested a refund. This is false information, we never requested a refund, Airbnb simply did not want that review on their website. It is obvious they do not care for their clients and their experience. Do not book anything with this company. They are unethical and their customers is the last thing they have on their mind.

On June 28 my Airbnb reservation was canceled by the host. Airbnb informed that a refund of $1,350.24 was sent to the Chase Visa credit card that I used to pay for the reservation. I called Airbnb and informed them that I had canceled the card 6 months earlier in January, but Airbnb told me that there was a standard process through which the bank would receive the money and send me a check. Airbnb informed me that Chase should receive the money in 3-5 business days.

On multiple occasions my credit card was fraudulently charged by AIRBNB to the tune of several thousands of dollars. When my finance company approached them for a refund, they simply refused, even though they admitted the charge was fraudulent. As a result, my finance company has had go through the lengthy process of filing a dispute. In the most recent case I've been waiting for 54 days for a refund and still haven't received it. I have never dealt with AIRBNB and certainly never will. I would advise everyone to stay away from the unscrupulous company.

I rented an Airbnb with specific criteria: 1) Enhanced Clean (created for Covid-19) and 2) Super Host. It was false advertising. Airbnb & the host "Olivia" are both negligent and slow to respond. House was filthy. The owner tried to bribe me not to write a bad review about how dirty the house was. Later, we also found out that there was bed bug infestation. Here is how the events unfolded: 1. Upon check-in the owner was not wearing a mask. We felt concerned so we went grocery shopping for 1.5hrs to let the air in the house settle. When we came in we opened all windows to let the house air out. 2. Guideline Instructions were dirty with crud all over it. House was dirty. Light switches were oily. Kitchen was dirty. Oil was all over stove. Found splashes of feces in the toilet. Boot prints on the floor. Heavy dust accumulated on surfaces. I have photo/video evidence.

Airbnb really did a number on us... Their policy promises a full refund if something unexpected happens that prevents you from going on your vacation. They call it “extenuating circumstances”. Sounds good, right? Well, no. We booked a vacation with some friends to go to a nearby beach town. About 6 hours drive, 5 guests. In the evening before our vacation one of guests tested positive to Covid-19, which immediately sent another 3 guests into quarantine for meeting her the day before (according to CDC guidelines). So, at the time of check-in, 4 out of 5 guests were sick / quarantined because of Covid-19.

I think we should all contact each other and start a class action lawsuit against AirBnB. As most likely the case they don't let contact info be published then I am placing contact info in this message by capitalizing the 2 words that are in "it" and "it" ends with 5341 and then add the server name after the "at". The 2 words are combined to make one word with the numbers added after that word. The server rhymes with Whoo"Hoo".

Airbnb suspended my account with no warning after 2 years! I had over 200 reviews, 2 high performing 5 star reviewed rentals. They gave no reason for suspending me. My guests were all refunded without my permission and I was blocked from my own listing, preventing me from contacting anyone. Do not trust airbnb to build your rental business. They think they are God and will break the law if they feel like it.

I rented a condo last minute for a month after a stressful home sale, with the hope and intent of being comfortable and able to extend my stay while looking for a new home. The condo was not as advertised but clean, however all reviews mentioned how quiet and restful it was. It was in a horribly noisy condo complex and created extreme anxiety ultimately forcing me to vacate after just 3 days for my own sanity. Throughout this time I contacted the host, the management company Evolve and Airbnb. The host told me tough luck. It’s a condo. Evolve promised to resolve and never followed up. Then after repeated attempts to contact them again with no luck I reached out to Airbnb.

I've been using Airbnb to host my very popular vacation rental for almost two years. I recently turned on "instant booking" and have had a few bookings. One of my bookings wrote to me the same day stating that she saw my minimum age REQUIREMENT before booking and was 2 years younger but that should be okay, right? She should have asked before booking, however, after writing to her, I cancelled the booking. During the cancellation process, it asks you to select a reason. I chose "other" and explained my reason, wanting to be fully transparent with both the guest and airbnb. They blocked my calendar for those dates and will not unblock them nor do they respond to my multiple written requests for help with this. It also blocked the dates on VRBO as I had "synced" my calendars.

Proceed with caution if thinking about renting from Grace and Oliver. Grace and Case Manager Rose were rude, dismissive and extremely unprofessional. Friday, July 31st, the night before my move-in date of Saturday, Aug 1st, Grace cancelled my reservation with no clarity as to why. Grace then blocked all communication with me after reassuring me that I would receive a full refund. I had to cancel the Uhaul and unpack everything. After 11 days of reaching out to Rose, the Case Manager, I received my refund. Of the $2,006 I paid for August (the first month's rent), I received $1,458.19. They kept $547.81 even though I never moved in and never spent one day or night in Grace and Oliver's home. Grace, her husband Oliver, Case Manager Rose and Airbnb switched up on me. They said they were going to cancel on their end and then made me cancel, charging me $547.81 after telling me I would get a full refund.

Do not trust Airbnb, if there is any way for you to book through hotels you may be saving a lot of time dealing with unresponsive customer service. Even if you cancel or pay airbnb you will lose money and have to pay. At this point you would think airbnb could thrive on people who actually fully used their services, yet they charge people who dont. I ended up cancelling a long term booking last minute after finding a better option, but it seems as if airbnb knew people may change their mind so charged me a fee that I will never get back and could've used for 1 or 2 nights somewhere else.

COVID canceled my trip. I was told to reschedule in the next 6 months or pay more. I appealed to my credit card company that resulted in Airbnb suddenly granting a full refund THAT THEY HAVE YET TO HONOR. They told me to cancel the credit card dispute which I did, but still no refund. I have contacted the Attorney General of my state to mediate. It has been weeks. AirBNB deleted all the details of my account on their app. DO NOT DEAL WITH THIS COMPANY.

We had rentals in Ireland and England, but we are prohibited to travel because of the virus. Airbnb policy we last 50% of our deposits. You would things would be different right now. Don’t recommend using this service right now.

I feel ripped off and customer service couldn't help nor solve the issue! I asked to change my booking to a more exclusive location and to benefit from the full amount of my voucher. But it was IMPOSSIBLE!

I made a reservation that said pet friendly. The host accepted the reservation then came back and said I had to pay $100 per day for pets. Their cancel policy is 48 hours. By the time I responded I lost 50% of my rental as a fee. Try to call Airbnb, you can't find a phone number on their website and they don't respond to questions. It took 6 days to get a response from them. Run don't walk from Airbnb.

Disgusted by the lack of communication and poor customer service! I was charged wrongfully for two stays at the same place during the same time frame and they would not issue a refund. I contacted them several times and received NO resolution. I was told the "lines are locked up and even the reps can't get through to that department". So strange and awful business practice. Do not recommend. They are a company who is truly in it for themselves and could care less about their customers.

An owner had a flood in his condo, completely understandable, he had to cancel on me with 48 hours notice. Luckily I found a new vacation spot. However, it has been over two weeks, the owner has called Air BNB support three times, and I have messaged and called. They just keep telling us that they will move it up the chain to the top of their list? It's a thousand dollars on my credit card! Very dissatisfied. The owner tells me he is going to pull out of using Air BNB.

AirBnb at first glance is a very lucrative company to host for. As far as the experience I've had I would steer clear from becoming a host as there is no respect for even a Super Host. To become a super host you must meet the standards of the AirBnB community. They promise VIP help and response when you are a Super Host. Recently we had one client out of 100's that went way over the top to complain about our property and without notice they took our properties of the website and have not answered any of our calls. This has been over a week without response. That's a horrible business plan to basically leave someone that has worked extremely hard to become a Super Host out in the cold with no response. I would not recommend becoming a host or even using this company in any future travel plans.

Booked a house in another town. The renter over sold the quality of the place. Was not deep cleaned. Toilet leaked, fingerprints on the walls etc. back yard was tore up. Exterior looked like it was half falling off in the back. (We didn’t even have simple amenities that were listed...like towels or a laundry basket.) Overlooked all of those because there was no place else to go. Unfortunately we had a medical emergency and stayed less than 24 hours before going to a hospital back home. Renter lied and said we only had to cancel with him and AirBNB would refund us the other days.

Airbnb customer service is absolutely bad. I booked a vacation on July 17th. The vacation was canceled by the Host due to COVID-19. The Host was great and called me about the cancelation. Host also called customer service to cancel and process the refund. The refund was inclompleted because Airbnb hold my money. I called several times and no response from anyone. If you have any cancelation make sure your money is refund 100%. I am very disappointed.

Between the time I booked the trip and now, unfortunately the US regressed in its handling of covid-19. I cancelled as soon as I could after coordinating with my family, but Airbnb refuses refunds in this time. In a time when a few hundred dollars can make or break us, Airbnb is content to take your money without rendering services. They also allow large rental vacation companies to use them for advertising, so when you think you're renting from a private owner, you're not. It's one large company supporting another large company, stealing your money. Turnkey Vacation Rentals is in league with Airbnb and both will take your money without ever providing you a service.

Airbnb service fees were advertised as between 12% and 14%. I was actually charged 17% so complained. Apparently this is because it is 14% + VAT. I thought everything had to be advertised inclusive of VAT in the UK, this is very misleading and they should be more transparent with their customers.

Made reservations thru Airbnb a month ahead to go on our vacation for 6 days. 2 days before our trip Airbnb canceled our reservations. In the email they said it from lack of payment, which is not true! It’s almost impossible to get Airbnb to contact you after reaching out to them. Our host tries and she didn’t have any luck either. I will never go thru this company again! I will stick with VRBO.

My family and I booked a Airbnb. They frauded our account 2 times and put my account negative $2000 because people confirm the reservation and then cancel. Now I’m stuck on the road trying to find funds to make it home!! This is ridiculous! This app is not ran properly. If there are possible cancellations there needs to be a better way for a refund or credit for another Airbnb purchase. Thank you Airbnb for making this weekend hell for my family!! Never will receive my business again.

I was trying to contact Airbnb customer service representative regarding major issues at the house that I was staying in Seattle. I called them 4 separate times. I was put on hold for hours. They promised to get back to me and nobody did. And to make matters worse, the last customer representative hang up the phone on us. Worst company ever. Worst customer service. Please do not use them.

With the Covid-19 pandemic creating havoc for many of us you would think companies would be working with repeat customers. Not Airbnb though. We booked accommodation in Northfield VT in November for an event at our sons’ college (Norwich University). We were informed that they will not be going back and therefore all events are cancelled. We went to cancel our booking, with over three months’ notice, and were told we would only get $67 back from our $583 deposit. Airbnb have not answered any of our attempts to contact them about this situation. Airbnb clients make a lot of offseason booking through Norwich University families. I intend taking the matter up with the University and Parents Association to get them to remove Airbnb from their accommodation information recommendations.

I booked a place on Airbnb but had question for host. I contacted host with question. Site encouraged me to book without waiting for reply as I could cancel. I did so. After reply of host realized place would not work. I cancelled reservation. Received refund for all but Airbnb fee. Tried to contact Airbnb. Got message they were busy and short staffed. Not sure how to get Airbnb fee back. Host can’t do anything.

I have hosted my properties on Airbnb for over 5 years now. I have been the host on over 10 properties in various cities. When Airbnb first started they genuinely cared about the Hosts. However, over the last 2 years they have gone completely downhill. I have been hosed by Airbnb on so many issues. Probably about a dozen or so issues where guests complain about some non-existent or minor issue & just like that I have to refund some portion of money. During the COVID pandemic, Airbnb was nowhere to be found and left Hosts hanging when they allowed guests to cancel with no penalty and Hosts had to bear all the losses. The most shocking of them all just happened to me this week...

As a Contractor I was very interested in using Airbnb when I have jobs to do out of my area, but I had some questions to ask before I just pay $1500. Then keep my fingers crossed that everything works out with the room.... So, I called airbnb and after 34 minutes a man finally answered my call. Then after I asked if there was any refund policy if the room doesn't work out for any number of reasons, he said "I don't understand your question" and hung up.

It's been two days since I've called Airbnb. 6 times to tell them that someone is posting my home for rent. They are not calling back. They are 'reviewing' while my privacy is exposed. While my children are home and I have strangers knocking on my door to tell me they rented my house. Airbnb is not a professional organization and is not vetting their listers. They person listing my home is "authorized' while my case is being reviewed, I have not been given a courtesy call. 2 days and not even as much as an email.

I booked a place in NJ with Airbnb only to be told my ID couldn’t be used because the system wouldn’t read my driver’s license. They initially gave me a confirmation then changed to not processed. Now I want to close my account & am told I can’t do that without my driver’s license. Screwed up company that I will not be doing business with again.

I was told I will receive a credit since Airbnb canceled my original reservation and They never did. My reservation was canceled few days before arrival and I was told I will get a credit of $162.54. Since my original reservation was made back on May 8 and someone canceled my reservation on July 8 for an arrival on 7/10 ruining my plans. Where is my credit? I was told I will get a credit to a new reservation which I dumbly did and now they expect I make ANOTHER reservation to get my credit! It was the 1st and last time I use this service! What a nightmare! Be aware!

Airbnb gave us a credit of $99.26 because a host cancelled at very short notice. When we tried to use it for new booking there was an error message. Customer Support said we couldn't use the credit because our new booking was for $869 and we had to spend over $860. When I said it was over $860 the guy said the service fee is deducted from the $869 which makes it less than $860. BUT THIS IS NEVER MENTIONED ANYWHERE. They said they would escalate the case, never heard from them again and they closed the case.

Long story short, we booked a house at the wrong location, 3-4 hours from intended destination. It also advertised having 3 bathrooms and in the details just 2.5. Although I attempted to cancel a MONTH IN ADVANCE. Both the host and Airbnb refused to give us even a CENT in refunds. To clarify the severity of the situation, I will disclose that someone in our guest party suffers from several digestive diseases as well as PTSD. It would be physically impossible for 10 people to share 2 bathrooms. One of the bathrooms being inside the MASTER SUITE, which is where our disabled party was supposed to be staying. Upon finding out that she would have people in and out of her bedroom to shower, she declined to come. She stated with her conditions, it would be impossible for her to get rest or manage her symptoms with no privacy.

We planned a trip to Florida in October and the trip would include people travelling internationally. Unfortunately, there is a travel restriction on entry to the U.S. from various countries. We contacted the host and three days later no response. We contacted AirBnb customer service and explained our situation and was told that this was an extenuating circumstance and that would get back to us. 48 hours later, no response. We contacted them again after waiting that 48 hours and was told that since it's currently July, we cannot cancel a trip in October, because it is too far out to determine that we cannot travel.

I have informed the Airbnb of missing essential amenities in the apartment that is WiFi. I called them at 7 am and continued calling them all day each time waiting on the line. Each time someone else picked up and promised me to call back and just wait. The host had apparently 6 hour deadline to fix the WiFi. I called again, spend another hour on the line until I got cut off. I haven't heard from Airbnb and have wasted a while day. I have never complained on the Airbnb or left negative review because I had generally good experience. WIFI is essential for my work, since I'm staying here 5 nights. So I recommend use only Airbnb if you are sure things go well. They can't handle a simple situation.

I rented a condo in Destin. My check our time on my itinerary clearly stated 11am. On our last day, cleaners walked into the condo at 9:50am without knocking while my little girl was eating breakfast and I was half naked. I addressed the issue with the host who did not apologize. I wrote a bad review due to his unprofessionalism, and a few weeks later I get a message from Versha stating I lied about my review and the real check out time was 10am. I took a screenshot in my emails directly sent from them showing it was 11am and she continued to act like I was lying and incorrect about the check out time. When I told her even if it was a 10am check out, how is it ok to come in at 9:50am? She had no answer to that. Don’t trust their reviews. They delete all the negative ones. I am assuming the owner requests them to do it. They only care about the owners and not the renters. Use Flipkey instead or any other rental site.

I am trying to cancel my reservation due to Covid 19. The state that we was going to stay in is shut down due to covid 19. Airbnb will not give me back a full refund. I am very disappointed in this website. I was going to stay there but there is nothing opened.

Renting from Airbnb is the worst possible thing anyone can do. They do not back anyone that receives a horrible experience. Ants in a home are NOT ACCEPTABLE and I'm not sure why it's acceptable to airbnb! Hotels make it right when anything is found unacceptable. Why is Airbnb any different????

I booked an AirBNB for a trip to Prague, due to Covid-19 all U.S. citizens were banned from entering the Czech Republic and all flights cancelled, I attempted to cancel the reservation 35 days in advance of the trip, as soon as I was alerted about the ban and flight cancellations. AirBNB not only refused to refund the deposit, they charged the second part of the fees weeks later. According to the "standard reservation cancellation policy", which I have from AirBNB "I would have until July 25th to cancel and I would receive half of the "Cancellation policy - Cancel before 4:00 PM on Jul 25 and get a 50% refund, minus the service fee." I cancelled on June 26th. Legally in the U.S. a company can not charge you for a product or service that they are unable to deliver but AirBNB is hiding behind the owner who is not a U.S. citizen, saying that it is up to them.

It’s my first time using Airbnb and I was quite excited to find some beautiful places on their website of Vancouver. I found a place that I like to stay. Initially it said the place I want was available so I filled in all my info and paid in full. They charged my credit card, then sent me a text saying the host is not available to confirm my booking, “find another place to stay”. Those were the exact words. So I did. Then I rebooked at another place. Same thing happened. “What is going on? I thought to myself.” Then I received two emails confirming I have two bookings for the same period. The Airbnb support centre sent me an email telling me that I made two bookings for the same period. I took a screen shot of the message I got regarding host not available to confirm booking.

Worst customer service ever! I tried to update a reservation several times on the app and followed all the instructions and was never messaged back. I called several times and was placed on hold for several minutes. One time I was on hold for 54 minutes before hanging up to call back. When I would chat with customer service as soon as I asked for a refund for my service fee, my chat would close. I had to call the third party vacation rental company to update my reservation with no help from Airbnb.

My friends and I had to cancel our trip as many others have had to for COVID related reasons. Our AirBnB to FL was paid for in full and once we saw the spike in FL, we cancelled right away. There was also a travel ban and state of emergency in place. I cancelled the trip on the app and got a credit for our trip. Otherwise we would have only received less than half our money back. I spent hours upon hours on hold, talking to several representatives, sending many emails and there was no resolution. We should be able to get a refund giving the circumstances and there was NO flexibility at all. When I was promised call backs, I received emails instead. They were trying to avoid talking to me. Unprofessional and completely poor customer service. I do not recommend this company or plan to ever utilize its services again.

Hello, I checked in this Airbnb Friday July 11th. I contacted the host several times. I have both conversation through here in the phone and on text. I have pictures and video recording. The place was filthy. It was not clean at all. The covering towels and bedding were not washed. The washer was broke. The couch was broke. There was a brick underneath holding it up. The bathroom flooded to the downstairs bathroom so we were only able to use one bathroom. There was used food in the fridge and freezer. Clothes left behind everywhere. Open soap bars and boxes in the closets. Really bad stains on the carpet. The last night there the air went out for 4 hours. The sliding doors have nails sticking out so several of my guest cut their self trying to open and close the the door.

Airbnb is scandalous. During Covid, we had a few guests request to get out of their bookings with us. We were happy to help, refunding everything less the $200 cleaning fee, so the cleaning company we use are not out any. Everyone agreed. Then came the huge headache to get Airbnb to comply. Between the guests and myself, we spent hours of waiting on the phone to talk with Airbnb. The first time, the agent completely didn't get it and I had to call back to fix the problem they made worse. Finally, we get the agent to understand and help. Then I get charged $404 a month prior to the release of the funds. So basically, I had to give up $400 a month before I could get my $200. What a mess.

We had a customer booked for two people (both adults) and they arrived with over 15 people with kids and dogs (dogs are not allowed in our house), made a lot of damage (broken doors, broken bed, damaged floor). Had party going all night, disturbed neighbors, smoked cigarettes and shisha in the house. Total damage of couple thousand Canadian dollars. We did the claim next day and Airbnb did nothing, just said they can't do anything. On the second email didn't even response. Be very aware that this company only cares about $$$ going their direction not your, don't count on any help or coverage from them. We are taking all our properties off Airbnb somewhere else.

I cancelled a booking due to an event being cancelled due to COVID-19 three months before reservation. Even though I met the criteria for getting a FULL REFUND which was listed on their website, they refused to refund my money saying that when I cancelled, that wasn't their policy. I cancelled early AS A FAVOR so they could possibly rebook the space. If I waited to cancel, I would have gotten the refund, but since I was trying to be a responsible person, I was punished.

I booked a house in Portugal, Cascais, (Gomes Freire Delight) the owner name is Jose, my reservation was for December 21st 2020, but unfortunately, with Covid19 effect and positive virus result from family I can not travel and I tried to cancel my reservation 5 months before, but the owner refused to refund the whole amount! By Airbnb policy they can refund only 50% and the rest is with the owner chose!! I think that's not fair and shows how the people are dishonest. Some people use the current situation, Covid19, to gain more profit and I think that's not correct, Airbnb should be responsible for the whole process.

My coworkers and I rented a townhome in Detroit for the marathon this year. At the time of our booking, the policy for this specific unit was a 100% refund if you canceled your booking 7 days prior to your stay. The race is being canceled and we are months from the reservation and only received 50% back of our FULL payment even though the cancelation is for COVID. The landlord or property owner will not respond to requests for refund and Airbnb's policy is only to refund through JULY 2020. In addition, the owner changed the refund AFTER our reservation. All wrong!!!! Will never book with them again!

Mom has manageable health problems like diabetes and is 83. The app doesn’t help you do anything except look at places. Chatting is 60-90 minute wait. Calling get used to 90-120 minutes. I had a death certificate and a letter from my mom’s doctor. The host wouldn’t let me out and neither would this crappy awful company. Finally called my credit card and they refunded me. This is the zenith of a horrible dot com company that doesn’t give a rats ** if your elderly mother is a huge Covid risks. I hate this company and their poorly designed app.

I am deeply disappointed and very angry with the fact that although Airbnb have cancellation policies in place if these rules are not adhered to due to "mitigating circumstances" and the guest cancels at the last minute the host is left with expenses that Airbnb seem to not care about. My booking was cancelled hours before arrival and I have spent money preparing for their stay and now they have been allowed to cancel at the last minute with a full refund leaving me with costs that I feel should be covered under these "mitigating circumstances".

So I've been hosting for half a decade, and have 11 listings. This company will not stand behind owners and hosts anymore. My wait time is 45 minutes, and they never resolve their "Resolution Center" claims. This company bears the hallmarks of a big business about to go bankrupt or something. If you are a host, it is worth it to use a smaller listing service, VRBO (still ok but also on the decline), Craigslist, or your own website. AirBnB is too sketchy these days. We have pumped probably half a million dollars through their website, and this is how they treat us!

They will not refund the service fee. If this was a minimal charge, I would not be writing this review. However, they refused to refund my $200 "service fee". I canceled my trip because of COVID-19 and my mother being diagnosed with cancer! We could not take the trip because she is starting chemo you ** bags.

During this pandemic, our flights were cancelled and we were forced to cancel our Airbnb reservations. One of the hosts asked us to cancel early and they would provide a full refund which gave them an opportunity to rent their home during our time frame. They were only able to refund us their portion and said Airbnb would refund us the service fees. I spoke to their customer service people three times and they refused to refund the service fee even though the unit got re-rented and they would be collecting the service fee twice for the same time period. I will no longer do any business with Airbnb.

I was visiting Atlanta, Georgia and the place I was staying in had ** in my room which is illegal in the state of Georgia. The front door was kept locked, everyone was told not to talk to neighbors or mention Airbnb, in a gated community. The living room was stuffed with bunk beds with cigarettes and stench of ** mixed with scented candles. The smoke detectors were broken or covered with plastic.

This was my first (and last) experience with Airbnb. My friend and I decided to travel by car to a (supposedly) clean and nice location during the COVID-19 pandemic. We read many, many reviews and selected a "super host" location with glowing 5 star reviews.

Booked a trip to Florida 6/6/2020 renting a beautiful home with family. I am a high risk person so renting the home with pool and jet skiing was the right thing for me! Coming from NYC/NJ on quarantine time! Any way the spike for Florida has spiked TREMENDOUSLY! They are going downhill and closing things up slowly. Traveling there and back has been restricted by quarantining if you're coming and going from one of the 17 states. My story is no different from everyone else here! I canceled and the host agreed to give me back a full refund. The cost was 4k. I was refunded $2,132.81. Airbnb is basically saying Florida is open and covid has always been around it's my fault that I booked knowing this could happen. They can not force the host, even if it's on the site inbox of the agreement.

Had to call police to remove a guest repeatedly harassing neighbors that refused to leave. Even with police in my home I could not get a response. Ever since, crickets, calling, emailing, chat.. nothing!

AIRBNB a billion dollar company, with minimal overhead, who received over a Billion dollars in Loans won't refund deposits on cancelled reservations that fall after March of 2020. In my case the reservation was place in Feb of 2020 when there was minimal knowledge about Covid 19. The reservation was to attend a wedding in October of 2020. As the disease will continue to into the year, the wedding has been postponed until 2021. When I tried to cancel the reservation, FIVE MONTHS PRIOR to the occupancy date, AirBNB holds fast to their “policy” of NO refunds. Companies large and small are acting ethically during these times. NOT AirBNB. Additionally, how does AIRBNB swindle the public into collecting large deposits that are not transferred to the hosts until occupancy and not refundable? All, the while AIRBNB invests those deposits to their own advantage.

My family rented a place in Canada for this summer. We made the reservation back in December of 2019. With the pandemic hitting, we were worried about being able to cross the border, with good reason, since we still can't cross from the US. We reached out to our host and she was fantastic offering a 100% refund. We thought it would be better for the host to cancel early so they would have the opportunity to rerent it to someone that doesn't need to cross a border.

Due to COVID-19 and stay at home orders we had to cut short our Arizona stay. The spirit of the Airbnb policy on refunds due to the virus would have enabled us to receive a refund for the month. I realize the letter of the policy did not cover us because we made one reservation for two months instead of two separate one-month rentals. Our host returned money to Airbnb which Airbnb only sent a portion to me and pocketed the rest. I should also point out that I had been promised a discount from a previous rental that had gone bad due to a fraudulent host. They have not lived up to that commitment. Adding to the financial dispute is that they have continually delayed and lied to me about investigating my claim. I have tried to give the company the benefit of the doubt due to the impact of COVID-19, but they have failed in every aspect of customer service.