Airbnb Reviews

I feel like the company really does try hard to be the best, and takes moves to constantly improve. They are the safest out there, and I like hosting as well as travelling using the site. You get to meet cool people and stay in interesting places.

August 22-25 paid entire bill. Stayed 1 night only to wake up and find my locked car broken into and damaged. Stole my title, insurance and registration ID card and personal items. Police report filed at St. Petersburg, Florida. Host was NOT accommodating and I was scared and left for a safe Hotel in St. Petersburg that night. Peter owner of Cottontail Cottage in St. Petersburg blew me off and didn't care one moment for my safety. I am a young woman traveling alone. I sent photos and police report to the Airbnb and THEY WEREN'T ON MY SIDE either. I WENT ON WEB AND I WILL CONTINUE THIS EFFORT TO WARN OTHERS ABOUT THIS RISKY DANGEROUS AIRBNB.

I booked a stay with Airbnb because the place looked nice and it said it wasn't far from where we wanted to be. The problem is it won't give you an exact location until it is close to your reservation date. But you also can not get a full refund after 48 hours of your booking. So when I finally received the location address I looked it up and realized it is in a very unsafe part of town. This is one thing I always check on before booking a stay anywhere. So when I tried to cancel due to this reason, Airbnb left it completely up to the owner of the property and couldn't assist me really. So needless to say I will never use Airbnb and wouldn't recommend it to anyone.

I took my daughter on a vacation to Australia to visit my son. The night before we left I received confusing messages from someone I thought was trying to scam me. Either way, I had a terrible time out of the country. The apartment they put us in was dirty and noisy, not even located in the South Bank district it showed pictures of. The way Airbnb has its servers set up, I could not log into my reservation. The number they gave me worked only from the US, so I could not contact the "owners" (even with Australian operator assistance). So on the very first day, we had to stay up till all hours when I could reach my husband to call them.

I had to cancel my trip over 2 weeks before the check in date and was only refunded $35 of the $178 that I had paid. The host even said that I should receive a full refund and Airbnb refused. I will never use them again. I would rather stay in a hotel where I won’t be taken advantage of if I have to cancel.

I received an apology from Airbnb and my requested full refund although it took a while and a lengthy back and forth emails. Thank you Better Business Bureau for the help extended as well as to this website of Consumer Affairs.

My first experiences with Airbnb as a traveler on personal and business travel were very positive. This summer, I booked a trip with an owner who was not honest about their property and did not post an exterior of the property. My complaints to both the owner and Airbnb were not taken seriously and the owner delayed posting my negative review of the property. The owner was not willing to rectify my concerns. Airbnb did nothing to satisfy my dissatisfaction with the property and the owner's price for the mediocre dwelling. Even after I provided a negative review of the Airbnb's handling of my complaint, I never received any feedback or attempts to remedy my concerns. Airbnb exists to provide a revenue source to property owners not to create a level market for buyers and sellers. As a consumer, you are at the mercy of the web site and the owners wanting to make a buck off their properties.

I wrote a 6 page report of why the guest's review was indeed false and intentionally harmful and harassing. Backed up with photos and messages. They responded in two minutes that they were leaving the review up. They could not even have read it in that amount of time, let alone evaluated it or all of the backup. Do not trust them to be fair. I am done with them.

We are new hosts & we had really bad experience with Airbnb: Airbnb didn't send us SMS-messages from guests not even for one. As we are not all the time on internet (and we didn't get those SMS-messages from Airbnb), of course we didn't respond to guests. So guests didn't book, we lost at least 250€, but lost had also guests, which they had to book another place, which were more expensive (we had the lowest price in the city-13€/person/night) & of course with bigger Service fee for Airbnb only. Maybe was reason just that: guest pay bigger Service fee. That take You to conclusion: for just a few €/$ more, all others lose – guest & hosts.

Have tried to book two rentals for a very popular time in Elk Rapids MI. They show on the listing that they are available so we booked them. Only to receive a phone call two days later that says, “Sorry but not available for this time period”. Therefore, losing out to other available places in the meantime! It was obvious that the owner was getting into bidding wars for nightly rates at this popular time of the year!! Highly unscrupulous for a website like this. NEVER will use Airbnb again!!

Hi, I do not usually review websites, but in this case I felt it was important to warn others of the shortcomings within Airbnb. Although I have used the service before with minimal issues, I was disappointed with the way the recent issue was dealt with. We had booked an apartment for our run in Vancouver that was scheduled for August back in February and 4 days before our arrival Derek ** e-mailed us to let us now that he would be switching our place to 15 mins further away from our run with no discount. His excuse was that he now only booked out the property for a week at a time.

I became a host for this past summer, my first time trying out this service. Most of the guests were respectful, but one decided to throw a 75 person party at the listing on a Sunday evening. I agreed to allow them to have an 8 person party for a friend that had to end by 10 pm out of respect from my neighbors. At Midnight my neighbors called me and told me about the huge party the guest was throwing. I contacted the guest and she cussed at me then hung up the phone and was not able to be contacted by myself or Airbnb for over an hour.

I still have not heard from the case manager Erica or Jonathon or Sydney regarding the The three unpaid reservations for Andrew $1202.80, Dustin $ 429.71 and Stacy $465.60 totaling $2098.11 plus the extra charges I incur for cleaning $150/cleaning and groceries provided for each guest. This is the 23rd day without payment or follow up from Airbnb despite daily calls, messages and unkept promises from phone reps, case managers and escalated personnel. Nearly all of ABNB reps have agreed and understand how AirBNB has dropped the ball and owes me money yet once they say "your case has been escalated and someone will call you shortly" nothing happens and no one from the company follows up.

Bedbugs everywhere!! And no refund??? I had a bad experience on one of my trips that the place had bedbugs all over and I was betting everywhere and Airbnb refused to give me a refund because I didn’t contact them right away. Never again. There are other apps.

Airbnb has so many issues and when added together they are the worst travel site out there. Their sorry it's not our problem approach to everything just rots. We were overcharged by Airbnb when we booked our stay at a resort next June (2020). They charged us over $500 for the room which was legit. Then 3 days later they charged us again for the room. There is no customer service at Airbnb that you can get in touch with easily but after hour and hours of trying I got to a person whose native language was French and spoke almost no English. After a painful twenty minute conversation I thought that she had it straight. But NO, here it is about an hour later and my phone just sends me a notification. Airbnb has not refunded me the overcharge, they have billed me a third time for the room. Now I am just going to dispute it all through my credit card provider and I will never use Airbnb again.

First, I have used AirBnB successfully a number of times. I have found VRBO preferable before, but I have used AirBnB anyway, if their listing was preferable. Now, I will settle for a less-preferred listing by VRBO, instead. And I highly recommend you do so, as well. Here's why: The last time I used AirBnB, they ruined our family vacation; and then, their customer service accepted no responsibility for doing so, adding insult to injury, and wasting a LOT of my time by transferring me to case manager after case manager after case manager who all repeated their robotic statements again and again and again.

It seems a violation of my privacy to demand a copy of my driver's license. Also a violation of the homeowner's dignity to publish automatic reviews without a means to dispute or remove them. I'll be sure to avoid Airbnb as often as possible!

Rented a house in Cincinnati for a weekend thru what AirBnB considers a Super Host, Brandon the host could not be contacted anytime the week before our checked, could not leave a message on phone due to his mailbox full and would not respond to any emails or text messages. The house was in the least desirable area. House across the street was vacant. With about 20 old tires lying on the lawn, armed guards at the auto store on corner, no central with window units that weren't even on (temperature outside was 100 degrees). We did not feel safe at all and when we contacted AirBnB the rep on phone told us, “You rent the house not the area.”

Beware. Their support is terrible. They are masters at obfuscation. No last names or contact details are given and stories change blood luck at refunds or support for listings that are not what they say they are. Don’t use Airbnb, or if you do be aware they do not support their product.

Airbnb customer service is Horrible Horrible Horrific! They don't give a damn about Host's property. You are taking all the risk. If you have a problem with a guest you have to call and talk to a foreign call center then wait for a response. Whenever you call they are sending your call to India, Asia, South America, Africa. They don't give a damn about our country or what they are doing. They just want to take commission off your property and efforts. The insurance is a complete lie. They are backing it and it is up to their discretion whether they will reimburse you. They are lying about checking the guests' background. All anyone needs is a generic email, gift card and they can gain access to your home. It is absolutely insane!

Applied for refund on the basis of false listing and unclean rental unit. Very disappointed with the customer service. Refuse to give Guest refund in spite of submitting an irrefutably evidenced case. The Airbnb guy (Thomas) did not even bother to look at the evidence and dismissed my case from the outset without giving any reason. Thomas has been arrogant, conceited and disrespectfully patronising. There is no process of complaining. I believe Airbnb UK should be regulated by an authority to which aggrieved customers can turn to. I cannot see myself ever using Airbnb in the future.

Airbnb is an internet based company that is unregulated so they write their own rules. Sadly these rules based on maximum profit. The last consideration is the customer. Basically their cancellation policy is a huge profit center because your chance of getting a refund is slim to none. In my case I rented a one night stay one week before the trip in Costa Rica. The rental is in a very popular vacation rental spot called Los Suenos. In my case am handicapped and my back went out so I could not travel. So I notifiers sponsor of the rental who said he had no control over refund that I would have to cancel with Airbnb.

Rental was around $1300. The host remained on site, was interacting with my guests and even swore at them. We were following all rules as outlined prior. I tried to complain with Airbnb, was given a service fee refund of $100 and decided to write it off as a bad decision, was told there would be no further charges in writing. The host claimed we damaged his grass of all things (It was winter and we were inside) and possibly some other things. AirBnB did not confirm to me what these were even though I asked repeatedly. We were charged over $2000 for this in addition to the original $1300.

The customer service did everything in their power to NOT answer my questions. I was placed on hold after each of three simple questions I asked and each time the rep came back with zero answers and recommendations as to where I could find the answers. But guess what? There were zero answers on their website which is why I called in the first place. If you are a property owner then skip Airbnb. Their customer service is lazy, inefficient and rude. And if you see their ratings online from anyone that is not Airbnb, all of them give the company a score of one star! This company will not last long because it is poorly run and operated. I hope people sue them for their practices to shut the company down, they are deserving of not being in business. Not to mention they outsource their customer service so if you don't speak Hindi then you won't understand them.

Beware - this is a company which has grown exponentially due to vacuum in the rooms/guest space worldwide. Although it's mostly illegal in most counties of United States to put up your space for short term rentals but some of us still do. Anyways AIRBNB is one company who does not care for hosts. All they care is their customers. They will bend or break their listed policies in favour of the guests who are cheeky at times and will not support their hosts who put up expensive properties for their guest. You will not get the money if your guest has cancelled on you last minute. They shall teach and encourage the guest to file wrong reasons for cancellations so that they can cancel your payment and return to the guest ~ most times keeping their fee. I would not work with AIRBNB.

This review is only for my bad experience in USA, I have used Airbnb in the Philippines several times with great places, and wonderful hosts. My wife and I moved back to the USA August of 2018 and in transition we rented a place for 5 weeks in Bloomington, MN. After 2 weeks the host informed us his new bride was not comfortable with us being in her their house and could we leave ASAP. We did our best and moved out 1 week early which was a great inconvenience for us. Airbnb had not collected the full balance up front so my host claimed he called Airbnb and cleared up our balance. Since Airbnb has on numerous occasions tried to collect our balance which is not owed and despite numerous emails and calls they refuse to fix the situation. Would never use them again the USA.

I am a host with several apartments and when I contact Airbnb support they told me that my case is not as important as others they deal with and hence they will contact with me later when they have the time. The disgusting customer support which makes you feel like the Airbnb does not care about its customers.

Please do not use Air B&B as they lie to hosts about the rules. If 1 guest lies about your place you're finished. They will not stand behind hosts. It is all about the guest. You will be sorry at the first problem guest when you find out that they only back the guest regarding reviews and money payout. STAY AWAY if you what's good for you speaking as a Host.

This was our first experience with Airbnb and the property not as advertised. It was advertised as entire home with backyard, hot tub, sun deck, bbq, and pet friendly. It was all shared space. Owner residence attached and backyard amenities shared. Pictures that indicate this information are not provided on listing. The Host showed lack of responsibility by not informing owner about our rental requirements made prior to reserving and showed no willingness to address our rental concerns. Owner planned a 4 hour event inviting guests and dogs in the shared backyard without regard to our presence. We were compelled to leave due to lack of respect for our reservation and requested private space.

Asked for Airbnb's help to resolve being declined by a Host. Emailed Airbnb and received no response. In general, I used to like Airbnb and had great experiences. I have never been declined when renting a hotel room or any vacation rental - the worse part is Airbnb did nothing.

I finally got my own vacation rental and was excited to put it up on Airbnb. What followed has been a month long exercise in patience and discovery. It takes days for your listing to show up; many of the features you need to use are somewhat hidden; changes you make don't "take" right away and sometimes not at all! Today, I logged on to see that my rental rate had been lowered for me... when I contacted them using the Owner platform, they responded in the Traveler platform... I have yet to find out what is happening with it. If I get a reservation, will I have to honor the fake price? Who will pay me the difference? Why is the price lower, anyway?

I recently rented an apartment for 2 days on the 4th of July. When I got to the place it was filthy and misrepresented completely as for the number of beds. I took pictures and text back and forth with the owner, that I would not be staying there. After complaining and being cussed out by owner he did refund part of the money. Then Airbnb decided I should pay taxes on a product that wasn't received, and a handling fee. After many attempts, and now refusing they are not returning it. So refusing through my credit card to pay them. They sent me an email to close the case and I said no absolutely not and they did anyways. It cost me more to stay somewhere else last minute and ruined our experience with them. I have stayed in Airbnb in many places and countries, this will be my last. If my money is not returned I will seek an attorney, it's about right and wrong now.

Airbnb customer service has wasted so many hours and so much money that I can't recommend anyone use the platform. Many of their departments don't take phone calls, so if you have a complicated issue, you'll spend 30 minutes explaining it to minimum wage workers, who will ultimately just tell you to email a different department - even if it's something urgent, like someone using ** in your property! I strong advise you think twice about using Airbnb as your main listing platform - I wish I would've been more active on the other platforms sooner.

I am unsure if this Airbnb is the same one, but even if it is not I will never book another one ever unless they resolve their issue. My family has been planning a trip down to New Orleans for a year now and part of that was finding accommodations. We have a large group of people (25) coming on this trip and could not an Airbnb that would accommodate us. So we decided to speak to Michael who presented us with links of what we assumed were to places that would hold all of us.

In 2016 I signed up for an Airbnb account and my husband and I booked our first travel. It went very smoothly. Since that time however something has changed. This year I planned a trip to Australia. Once again I hopped on Airbnb and booked the first leg of my trip. Just prior to leaving for Australia, a few months after I made the booking, I tried to log on to my Airbnb account for my check in details but my account was locked. The message said that the site did not recognized my device... Well I booked my travel from that desktop 3 months ago... not sure what has changed. I submitted a ticket and the next day they unlocked my account. Perhaps a fluke.

Just keep in mind that if something ever happen in your apartment from a host you're having, Airbnb will not protect you except if your apartment is destroyed. If something bad happen, they only ''protect'' if you have real bad damages, nothing else. And I think that coming from a company THAT rich, is it really giving a bad service for their clients. They should clearly update their insurance policy and protect the host much more.

Not sure why or how Airbnb is still a thing... It's almost 2am and I have been on the phone for over an hour trying to force a final confirmation for a vacation that I requested 2 weeks ago. I had gotten a confirmation 2 days after my original request, two days after that I got a call from the host apologizing for double booking and could I move my dates. I spend an hour on the computer changing all of my other reservations around and email my confirmation that I can change the dates. "Oh, so sorry... the other dates just booked online while you were moving your plans around, no problem, we can move you to another location. A better location for the same price, but we won't tell you that it will take Airbnb 2 weeks and multiple hours on the phone working this out."

Even though I have been a stellar customer for 3 years, I can't log in. I try to log in and they want to verify me under a phone number I don't have access to right now. I've had the same email for 3 years and there is no bloody option to verify me there. The only option they give is to shut down my account for several days while they get their act together. They won't let me contact the help desk until I log in, but they won't let me log in. Amateurish, creepy, poor customer service.

To be fair, Airbb did go to bat for me. Although they advertise as an arbitrator for disputes such of these, their decision is not binding for the host. It appeared airbb took my side on the matter, but the host still refused to refund a penny. In my experience, an arbitrator decision is supposed to accepted by both parties, otherwise what's the point? Airbb ended up adding 100 dollars to my account, which I thought was great of them considering. So all said and done, beware of greedy host.

I have never used Airbnb (and never will attempt to ever again). I booked and paid for the studio 12D Illawong Ave, Tamarama NSW, Australia. The property is not advertised as pet friendly, but was told by the host I could bring my dog, so I booked for myself, my young daughter and dog. I drove from Canberra to Sydney and arrived late yesterday afternoon. I followed instructions given - keying in code I was sent to open lock box which contained keys. Despite spending about half an hour trying to open lock box, contact owner, clearing keypad and re-trying I could not get access to keys. My daughter, who has autism, was tired and hungry and becoming quite distressed. I had not heard back from owner and was concerned that we would have no accommodation for the night and I was too tired to drive back to Canberra. I rang the Hughenden Hotel and they moved some things around and were able to accommodate us.

This company is worthless. Unless you have the capacity to update a smartphone constantly you can't finish a profile because you have to use their stupid ** app. Customer service can be friendly but just puts through to the trust department which takes 48 hours to do anything. I have wasted hours trying to book a cottage in Tallahassee, FL. Never again. I wish this pos company went out of business.

The advertised price on Airbnb for the downtown 1 bedroom condo was $167 per night. When the receipt arrived, the cost had gone up to $236 per night. When I contacted my host to ask about the discrepancy in nightly fee, he stated that prices fluctuate with demand. I responded, "They fluctuate between the time I booked the price advertised and the time my Visa went through?" He responded, "Yes, but you're still getting a great price." Not the answer I was looking for. Because I was already in the condo, I just paid the bill. Upon closer scrutiny, I saw that tacked on to the nightly fee was a $183 cleaning fee for a condo that was not terribly clean (dirty shower curtain, ring around the tub, very dirty garbage can lid, holes in the wall, musty smell...), a $115 service fee and a $ 98 occupancy fee and taxes, $ 20/night parking. For a total of $ 388/night.

In the 2 years we have been hosts for Airbnb, they have been generally very difficult to deal with when there is an issue. They often don’t responds to help request messages as if they have even read what was written. Or possibly they understand English so poorly, that no accurate communication can be established. My most recent example, even after establishing after several attempts what my simple request was, they still refused to correct it. The issue this time was that Airbnb’s system blocks phone numbers and websites from anything a host or guest writes in a message or review (or most parts of an ad), and I wrote an innocent number like 8000, as a part of a measurement (8000 acre lake) and they blocked it out, Claiming it’s a phone number that they need to block (“phone number blocked”).

We rented a home in Harbor Springs MI. It was listed as a rustic school house. The pictures showed a very nice looking remodeled home. Upon arriving, we found that the property was run down and dirty, with rodent repellant in most drawers and holes rotted under the kitchen sink along with parts of the roof. The electrical wiring was not to code, and the place smelled like mold or mildew. We could only stay one night, and had to pay for another local condo. The host promised to pay 1 night plus %50 but has not sent payment yet after many excuses. Airbnb refuses to refund our money and has also made multiple excuses. We are out $743. STAY AWAY.

I've used Airbnb 2 times while visiting in Europe and it always has been cheaper than a hotel (not cheaper but a better deal), only in US Airbnb "deals" are more expensive than actual hotels, such as an RV in Seattle area for more money than a 3 star hotel, and that 3 star hotel was very decent - a small kitchenette, quiet area, I couldn't ask for anything more. I am currently looking for a vacation place in US this time or Canada, and for some reason posters on Airbnb think they should charge more than a hotel. Pffff. Ridiculous. A hotel in Iceland was $200 a night and paid $100 for a 3 bed place there through Airbnb. A hotel in Seattle is $50-$60 a night and Airbnb deals are 80+ for an in-law room. Don't think so. Ridiculous.

I don't know who reads the Facebook messages but I am so beyond frustrated with Airbnb and am ready to take this to court and to media. I've been trying to communicate many issues with your company since end of April about a host that harassed and became VERY inappropriate with me causing me to feel unsafe and leave his residence, when I originally asked for my refund, I was denied -- even when I explained why I had to leave. I finally got into a place, the one I am in now, and have been asking for your help to get that refund of $4000 + $2000 and use that to pay for my stay in my current Airbnb. BUT NOW you are threatening to kick me out of this residence if I don't pay $6000 even though I asked numerous times if you would be able to take the refund and put it towards this residence.

Michael ** with New Orleans Airbnb. I'm one of the guest of your Airbnb and under Candance ** reservation. Also I'm the card holder for the reservations. I'm am perturbed, irritated, angry, disappointed, flabbergasted and perplexed. I feel we was lied to and your staff has been lying and covering for you. The pictures you have posted does NOT reflect the living quarters in which WE paid for. There are MAJOR issues that need to be address and rectified ASAP. As of today at 1130pm. WE still have NO AIR CONDITIONING after being here for 3 days. WE were told the air conditioning problem would be corrected by 11pm Wednesday night and the repair man was en route. We were told you/your company does NOT pay for services rendered.

I would like to seek help in regards to a dispute with Airbnb. They claim that I have used $1955.18 to rent a cabin in Big Bear, CA. I did no such thing and my bank (Chase) and Airnbnb have admitted it is a fraudulent charge but will not reverse the charge in lieu of a loophole/technicality. My computer was accessed without my consent while I was at work by a former roommate. Airbnb saves your driver's licence on file to have your identification on file. Since my password is auto-saved on my computer and my drivers licence is saved on their website, they are using it as a loophole to keep the fraudulent charge. When I informed my bank of the fraud, Airbnb simply submitted my driver's licence that was saved on file and Chase used that as "evidence".

Airbnb let an 18 year old rent my home. This kids proceeded to throw a party and trash our lovely home causing $15,000 in damages! He also stole property and vandalized the neighborhood with red spray paint. Airbnb had no intention of helping. They made us jump through hoops for weeks and they refused to speak with us by phone. We had a police report, over 100 photos, estimates from contractors and plenty of proof. Airbnb tried to deny most of the documents we submitted because they didn’t like the photo format. They refused to accept a Home Depot quote because it was sent to us by email. They created one road block after another for weeks, in an attempt to get us to give up. However, we pressed on and did everything they asked us to.

Inadequate bedding provided. Disgusting smell/hazardous sewage smell coming from bathroom. Noisy apartment street noise kept us awake all night. Asked to provide evidence of experience. How can I document a bad smell? There was multiple reviews from other guests about the bathroom odor in apartment.

I would not recommend Airbnb... We booked and paid for a house a few months in advance and a week before our trip, it got canceled. The explanation was that their HOAs didn't allow short term rentals. I am an understanding person, but I feel that this should have been reviewed and approved prior to them being approved to rent it out on Airbnb.

I rented a house and the next morning owner cancelled and said that it had already been booked and Airbnb still had it up for rental. They took my money anyway and then tell me it could take 15 days for it to be credited back to my account. The owner of house said her Airbnb account had been hacked by someone in Hong Kong, so I am now afraid to put any of my information down to rent anything through airbnb.

We booked an Airbnb house for 6 weeks. From day one we noticed ants, roaches, and wasps building multiple nests at the entrance to the house. The hostess sent a handyman to spray twice, and an exterminator to spot spray twice. The pest problem persisted. After two weeks we requested a comprehensive treatment. The hostess agreed. That very night she told us that if we left immediately and did not leave feedback, she would not charge the second payment. Airbnb did not help us find another house, nor demanded remedy from the hostess.

I've heard hosts are disgruntled with Airbnb because Airbnb doesn't keep up with their guarantees and insurance when a guest creates damages. They also allow bs reviews to get to stay in places for free. As a host I see this. As a guest, I have experienced a decline in the standards of the places I have stayed in. In fact, I had one host tell me that they could not fix the problem because Airbnb refused to help in covering the cost of damages. She explained the damages. In cross referencing the pictures of the property, you can see the significant damages. I will not be continuing to use Airbnb for this reason. I will no longer be hosting, nor renting through them. The space you get for renting someone's home is not worth sacrificing the standards. Some people are just not that clean and properties are just not that secure.

I contacted Airbnb support to help get a refund from a host who lied about the listing. He assured me in writing before the booking that there is no noise in the neighborhood. When I contacted him at 7 am about terrible construction noise, his response was "you are supposed to be awake at this time". When I said I want a refund and will complain to Airbnb, he wrote that we need to vacate the property immediately and that he is coming to make sure we left. Obviously, I contacted the company, which took 3 weeks and numerous emails and calls from different agents, who said that the presence of noise and the exact hours need to be clearly communicated by the host and promised to help with the refund.

I recently had a guest cancel my reservation 3 days prior to my reservation due to "electrical issues". I called Airbnb to confirm that I would not be charged for the reservation. Despite the fact that the representative was able to view the hosts' message cancelling the room, the representative could not guarantee me that I would not be charged for the room since the host did not cancel the reservation in the system. Despite this, she wanted to transfer me to someone else to help me rebook. This seemed quite absurd to me - why would I re-book a room when I still had the potential to be charged for the original room. I asked to speak to a supervisor. In a nutshell the supervisor confirmed everything the first representative said and also wanted to transfer me to someone to help re-book.

I recently used Airbnb to stay with a host in London. The apartment as advertised by the host on the Airbnb site showed a living room much bigger than what it turned out to be when I checked in. When I messaged the host , he removed the pictures from the site and stopped responding to my messages. When I complained to Airbnb they too tried to get in touch with the host with no response. Airbnb refused to compensate me for misleading advertising saying I should have taken pictures. That's a fair comment that I should have taken pictures which I missed doing. But the very fact that the host is not responding to messages left by Airbnb and has removed the pictures from the site should be evidence of guilt right? Apparently not as per Airbnb resolution center.

I made a booking through Airbnb and the place very ** and not clean and hygienic. I complained Airbnb and provided them with pictures of each and every thing I mentioned in the complain. I never heard back after that. I call the customer care and wait for 45 mins on average and the person who is assigned as case manager does not even get on the phone. WORST THING ABOUT THEM IS THEY SAY THEY WILL CALL BACK ONCE CASE MANAGER IS AVAILABLE AND IT NEVER HAPPENS. It is about 29 days and the issue is still unresolved and the case is still pending and the manager has never called back. They are as horrible as any customer service company can get.

I booked 2 rooms for 10 people in May with Seacoast in Miami Beach through Airbnb. First, the property looked nothing like the picture... The host made it look nice and didn't share info on how run-down the place is. I was looking and expecting an average place, this place Seacost was below average. Run-down building, smelly elevator and hallways, old run-down rooms. I expressed to Airbnb of this and they did nothing. Their customer service was not helpful at all and actually put the fault on me. The case agent I spoke to even lied to me on the phone. I am very disturbed with this whole experience. Book a hotel next time. Never Airbnb.

Ripoff. Airbnb cancelled 2 homes on me and then did not refund the payment on the second one until I threatened! NEVER do business with them. BEWARE!! You will be out money and scrambling at the last minute!

We traveled on motorcycles for four day to Milwaukie for the 115th anniversary celebration. When we arrived it was late at night to Diego's place. The apartment was putting it nicely, filthy. The bathroom had pubic hair all around the bathtub as well as visual mold. Sink dirty. Bed on the floor. Garbage full. No silverware or plates to use. The smell when we came in was overwhelmingly of air freshener. But by the next morning the place smelled of mold and mildew. No dining table and chairs. When we arrived back the second day we found 2 strangers in the apt and bugs running on the bedroom floor. I took photos of the filth and sent to Airbnb.

This rental was a very dirty offering, grease covered kitchenware, dishes, glasses, pans, mold in the bathroom, bugs in the bedding, cleaning was only cursory, a good cleaning would turn this unit into a very cost effective offering.

Hello, I booked a room for 3 weeks from Airbnb in Los Angeles, USA and I had an horrible trip because of host. First, when I was checking in the apartment she sent the cleaning lady to give me a keys and cleaning lady tried to duplicate keys by herself while I was out because they didn't have any other keys for me. And then I couldn't see host because she rented other rooms as well. She first came back to apartment 6-7 days later and she locked the additional lock of the apartment's door and I couldn't enter the apartment at that night and I contacted with Airbnb Support Team asap. They called her as well but she never replied our messages or calls and I stayed out of apartment that night. Then other day, I left from apartment because of host's attitude and I was keeping touch with airbnb support team every hour and after they cancelled my trip. To sum, I didn't stay in her apartment rest of 15-16 nights after she locked the door.

I tried to sign up for Airbnb and book a location. When asked to upload my ID, I followed steps to do so. I tried to finish reservation and could not complete it because the computer system said I had not completed ID verification. I called customer service x2. The second person I talked to, said my account was OK and I was just waiting for the host of accept my reservation. Then I got a message saying that my reservation was cancelled because I had not completed the ID verification.

I hosted two men through Airbnb and it was the worst experience ever. When I legitimately tried to claim for a negligent act that cost me over $1,200, as is my right, Airbnb simply chose to deactivated my account, saying that the decision was non negotiable and awarded me a lousy $25. I also hosted a women who had a full mental breakdown in my home and when I tried to contact Airbnb for support, Airbnb did not respond for 12 hours until the police was called and they escorted the young woman off my premises. Feeling threatened and fearful, I called numerous times leaving messages and sending emails to Airbnb and still they did not respond. This was a threatening and horrid experience and I got NO support from Airbnb.

At first we arrived to this place that was advertised as a private apartment and it is a tiny small room in the middle of someone’s house. It was so bad we cut the whole vacation short. They were smoking in the house and it was horrible and AIRBNB did not wanna help us.

It was perfect for a one night stay as I had a meeting the next day about 30 miles away. The location was great so we could walk to town to sightsee and dine. The host was very thoughtful with items in the kitchen, fridge, bathroom.

We would of liked to watch the weather from local news or a TV after being away from home and no TV was provided. The rest of the home was nice and warm and welcoming. I totally recommend staying at a Airbnb but I would not stay there at that location again with a TV or WiFi.

I needed a place to stay for my internship. Booked a place for 10 weeks. I could not see the reviews beforehand and so some of the blame does fall on me. Their long term stay policy says I cannot receive a refund for the first 30 days pretty much no matter what. However, what they don't mention is that any refund request has to be accepted by the host. So even after I canceled everything after the first 30 days I still had to pay $187 and only got $650 back from what was a total of $1500ish. None of this is explicitly stated and it's really unfair to students who are on a budget.

Everything planned the way they offered. House was clean, the owner/s were communicative with the owner/s. Pictures were the way they showed. Closed to down town. Amenities were cleaned and plenty. Enough of any spices you can imagine. Pool and backyard quite and clean. Plenty towels.

Property situated with a view, as well as privacy. Had an elevator, fire safety, first aid, books, tour guides. Conveniently located, stores, restaurants.

The owner was helpful and accommodating. The house was clean, just as described. Full of appliances, towels, bedding. The Airbnb process was easy and safe. They protect the renter and the rentee. Highly recommended way to go.

I found a charge on my credit card for over $1000.00 to Airbnb. I have not used Airbnb for over 4 years and used an old credit card through my husband's Airbnb account at the time. I received nothing but platitudes from Airbnb stating that they investigated the matter and that myself or one of my family members have booked it. They will not release any information about the booking to me stating privacy issues. They will not investigate it unless I have a subpoena. However they keep responding with "rest assured we have done a thorough investigation". This company is not interested in customer service but only with making money! I will never book through them.

The house we rented was clean and well kept. Master bed was comfortable but the sleep sofa mattress wasn’t firm. A nice cushion chair needs to be added in the main bedroom. The owners are great and the craftsmanship of the interior is very nicely done.

Easy site to navigate and helpful maps to show where the places were located in comparison to sites we wanted to visit. It also showed prices for each place on the map. Filters helped to narrow down the search criteria to the area and price and type of space we wanted.

We recently used Airbnb for the first time when visiting the US. The property we had booked did not match the web site in many instances. Our biggest complaint was the bedroom we were given which was just not "fit for purpose", plus as part of Airbnb's fee, we were charged for cleaning of the room which just did not happen. We passed our complaint to Airbnb upon our return home and they confirmed it would receive attention. However despite e-mailing our complaint to them on two separate occasions, the only thing we got back was "THIS E-MAIL COULD NOT BE DELIVERED". We decided to involve an independent Consumer Help Line who contacted Airbnb on our behalf. They, like us, hit a brick wall as Airbnb refused to deal with them.

Airbnb always worked for me. Honoured all agreements. I have stayed in 2 diff. private Airbnb apartments in Barcelona, 1 in Vienna, and 1 in Bordeaux. I have stayed in someone's home (house or apartment) in seven different Airbnb's England (in one of them three times in three years) and in houses that were part or all rooming houses in 4 locations in England. In Canada, 7 times in someone's home (Toronto, Calgary, and Vancouver) and four times in an apartment in Toronto or Victoria. They have all been as advertised. When I left early due to dissatisfaction, I was refunded the amount (the host agreed to my leaving). When I lost a key to a lock, the host wanted $700 to install a new lock. Airbnb paid him $350 and didn't expect me to pay anything.

Nothing like what they advertised. It's all about false advertising. Amenities advertised non-working such as hot tub. WiFi out. Who doesnt want to use WiFi these days? When you call in the problem they can't get items repaired during your stay and don't want to refund any of your money. Owners want to get an attitude when you call them. No more. I'll do better at a Motel 6 or Red Roof Inn.

The host was very welcoming and endearing. The area I was staying was clean and smelled really nice and had fresh linens. I would use this service again for price and convenience. I highly recommend this to anyone who is trying to get as much bang for their buck as possible.

Photos are not representative of the property which is in a state of disrepair. During our stay there’ was a notice served! Hot tub is empty and non-functional. The resident roach is H-U-G-E! The place has had some water leaks and that shows now. Now the good part: the location is not bad as it’s only 9 minutes from 6th street and most downtown venues.

Loved it. Would use it again and go again and would definitely recommend for anyone to use it...I was very satisfied with my experience..and look forward to using again in the future for all my vacation needs...

On May 31, I received an Airbnb email saying my reservation for a house in London was confirmed. I live in the U.S. and never made the reservation. Within minutes I called Airbnb to alert them that my account had been hacked and that this was a fraudulent reservation. The agent told me that "We take identity theft very seriously" and that someone from security would email me in 2 days. The person who hacked my account canceled the reservation, but I'm still stuck with a $350 bill because of a strict reservation policy. It's now June 10th, and Airbnb's security has not contacted me. I was even asked to review the host for the house where I never stayed. There is no acknowledgment when I check my Airbnb account that this was a fraudulent reservation from a hacker.

Airbnb favors the host more than the guests. I requested to cancel my Airbnb months in advance (3 months prior to check in) and the host was not responsive (1 week went by), which made me feel uncomfortable to work with her, so Airbnb customer support had to step in and communicate with me for the host. The host refuses to refund me anything, so I am currently fighting to get my money back ($546.00) to be exact for an Airbnb that I can’t even use anymore. The host is heartless and money hungry and Airbnb favored her over me. I will never use Airbnb again due to this.

Airbnb gives one feeling of being at home as one has everything like in his/her own home at their disposal. Especially if one is renting a unit to him/herself, it is homely feeling & enjoyable experience.

The hosts were very welcoming, the home was exactly as pictured, the room was very clean and comfortable, the breakfast was superb (fresh cut fruit, made to order eggs or pancakes). Hosts communicated about everything from my booking through my arrival and until my departure. They were lovely people to get to know, as was the other guest.

While I loved the location of my Airbnb, and the place was spotless, I was charged a cleaning fee, but required to strip sheets and place with used towels in a specific area, combine trash from all trash cans into one, wash dishes, etc. Also, the stairs to the 2nd floor apartment had no railing, which is pretty dangerous for an old lady like me who is carrying luggage. I think Airbnb should notice things like this and talk with hosts about their attitudes towards guests. I am very respectful of hosts' properties, this seemed a bit out of line to me.

Scam! Someone hacked my account and spent over $2000. I told Airbnb and they did nothing to stop it. I had canceled my card, put those charges that were pending we not canceled on airbnb's end. Their customer service is horrible and all they say is someone will email me with the results. I will never use this company again. They are no even legal or accredited with the BBB. I also filed a police report. This should never happen to anyone and you would think the company would try to solve it and stop it.

I loved it, each bedroom had its own bathroom, plenty of parking. It was close to the city of Charleston and all the historical sites. We are vegans, and we found a excellent restaurant that had all we could ever hope for! The food was excellent!!! Would I recommend this place to anyone, in a heartbeat!!

Airbnb were great in Iceland. We were given a code to enter the box where the key was left and was able to get in the Airbnb at the time we arrived which was always unpredictable. Place was always to our expectations.

Over the course of several days, I attempted to get a few basic answers from the host. In the process Airbnb prevented any direct contact. Then, when I tried to book the home in Boise, Airbnb's process of scanning and sending my ID (passport). After spending another hour trying self-take another photo with their "app" to confirm that I am who I am became so frustrated that I threw up my hands, said this is ridiculous and vowed to never again try to do business with them. All in all I invested 4-5 hours trying to work with their system. It is simply terrible.

stay in. Be aware of their unfair cancellation policies before you book anything. I think Expedia is better option. At least you change you reservation without losing half or your room cost.

No complaints and only praise for Airbnb. Easy to use. Very responsive. Great choices. And if you are a good guest, the hosts love you. When I have used Airbnb and even when I stayed for a month, the hosts have told me that I could come back and stay anytime. You review the host and the host reviews you; this helps your choice.

The cabin we rented was clean and fully stocked with utensils, paper goods, cleaners, tupperware and shower needs. The location was convenient and very beautiful. The fireplace was loaded with wood and the hot tub was in perfect working order.

I've had an horrible experience with Airbnb customer support. And after reading reviews I see why. I have an issue where I booked a room and stayed my time. When it came time to extend the stay upon me and the host had the worst time doing so, where I had to end the trip because the trip could not be fixed. I've booked another room since. And now Airbnb are asking me to pay for the previous stay that never happened. Dealing with the support is long, drawn out and a bunch of rude people who seems to be trying to scam me out of money, they aware I don't owe. This has been going on for weeks with no resolution. Horrible service and this is a reflection of CEO Brian Chesky. Whose revenue is a billion dollar with McDonald's type service.

Location, location, location! We walked to grocery stores, great restaurants, coffee shops, and some charming retail shops. Clean and complete. The view is breathtaking and the patio quite comfortable. Host was super quick to answer the few questions we had. The condo was quite nice. Feels like home. Will definitely do it again.

After many phone calls later and delay they finally credited me the difference from air b&b who did have to accept responsibility as I had screen shots so advise to take screen shots of your searches and include the breakdown of costs as that is how I could prove my case. However Manor Cottages took no responsibility to advise people that they have a minimum 7 night charge and let you book 1 night and advertise a nightly rate but when it’s processed charge you for 7 nights. We would have organised our trip differently if we had known this. The cottage was great though.

I like using Airbnb because I believe it is safer than the motels that compare in price. You have all the stuff to cook your meals and it is just like home. The hosts have been great and that is all I use.

"Shame on Airbnb Service. Lack of ownership. They will just take commission and once they get it, they will never look into your issues nor they will help you". We booked a house on rent in Honolulu, Hawaii via Airbnb and when we checked in to the house, we saw it was just chaos. It was smelly, no cleanness, used towels were lying around, fresh towels were in fact had turned yellow, but above all this there was some major issues, like couch was broken, bed mattresses we so bad that you will feel you have jumped into the swimming pool. Side lamps were broken. Lights not working, 3 Air conditioner but just one remote. Washing machine was so dirty that it needs to be washed first. All cutlery was in bad shape and etc and etc and etc.

I've had an experience just a few days back where Airbnb charged a $100 more than the receipt I got from the host with a signed rental agreement. Airbnb was unhelpful and asked me to directly talk to the host although the money transaction went through Airbnb platform. The customer service gal, Yasmine was unhelpful as well. She was dodging around when I was scrutinizing Airbnb pricing practices and did not let me talk to the supervisor. I must say that I was disappointed with both improper treatment and customer service.

Airbnb fixed everything for us, but you should STAY AWAY from this renter!! We booked a rental and paid the deposit. She canceled our rental and rebooked for twice the price. Do not trust her; she is a SCAM!

Once I was able to get into the place with the code, it was fine. If I didn't have someone nearby though, I would have ended up sleeping in my car. I had asked for the code to get in and she told me that I would get it later. Once I was on the plane, I couldn't get in touch with anyone. Once I landed, I still had not heard from the "super host". The last time I tried was sitting in front of the place in the rain. The people next door were not happy, since I rang their doorbell and asked if they were able to let me in, which they were not. I was able to get in the next day.

Stay was fine, but location was a bit farther than the host implied from our business meetings. Host was also slow to respond when we needed things like additional keys to the apartment. Otherwise it was cost effective.

The place was in Orchidland. They double charged my credit card. They accused people of stealing from them. The room did not have a place to put your luggage. They came in while visitors were out and took out light bulbs from the bathrooms. They said you had kitchen privileges, but threw out your food. You could not even have a bottle of water in your room. They were not upfront about cleaning fees. All in all, I would never use Airbnb again because of this place.

Make sure you read the cancellation policy carefully. I canceled a reservation 2 months ahead of time but, the host Ivett kept my entire deposit of $277.00. The host was also very nasty and unprofessional.

Our Airbnb in Vegas was ROBBED while we were out exploring. When we came back, ALL of our things were gone, including the landlord’s 50” TV and cable boxes. Authorities can’t do much in these situations since it’s a non-emergency, so they left us to deal with Airbnb’s HORRIBLE customer service which never seems to be able to connect me with a case manager! It’s been A WEEK since I got the initial “a claim manager will be in touch with you in 24-48 hours” and I AM THE ONE calling them every day because NO ONE gets back to me. All 5 of my family members had our luggage stolen, valuables including my husband’s passport, my work phone and laptop - altogether valued at around $4000 minimum. No one at Airbnb cares enough to give you answers, only push you off to someone else that has no answers. The property owners tried to deal with them too and haven’t heard back. Take it from me, I’d go with a hotel next time.

Just before my trip, the apartment owner cancelled my reservation, saying he had to go out of town unexpectedly. A business owner should have a back-up plan, and Airbnb needs to make it clear that even though I can't cancel without penalties, the property owner is free to. I had to scramble and take a less attractive place at a higher price. If I'd had more time, I'd have avoided Airbnb completely.

My wife and her booked an Airbnb in London, UK for our family of 7. Upon check-in, neighbours within the apartment complex became aware we were Airbnb guests. The complex did not permit Airbnb. Security was advised and confirmed we were not permitted. I called Airbnb customer service. They informed me that because Airbnb was not permitted, a full refund would be in order. They asked me to request that the host cancel the booking. The host refused. We never checked in. The host lied, stating we checked in and stayed 2 nights of our 7 night booking. We did not. We made alternate arrangements. Airbnb did not want our alternate booking confirmation, though I insisted I send it to them.

Canceled my reservation 3 days before vacation. They say this is rare!! Check other reviews and how often it happens. If you don't mind having your lodging plans canceled 3 days prior to departure with NO explanation? This is the booking service for you. I will protect anyone who asks me about Airbnb from what they have done to so many. Be very wary.

I recently made a long-term reservation for an apartment in Porto, Portugal. I had to cancel due to my son's severe injury while serving in the US Army. When the host would not respond to me, I escalated it to the resolution center. They kept putting me off saying the reservation was not for 2 people, when in fact my reservation was documented for myself only. I kept telling them I had to stay in the US to assist my son in his convalescence, but they said there was nothing they could do. Please be wary of the hosts and Airbnb as a company. They talk a good talk, however do not assist customers with extenuating circumstances with a cancellation. Airbnb and the host in Porto have lost the possibility of a returning customer due to their POOR customer service.

Last week I used Airbnb for the first time while visiting Charleston. When we arrived at the rental there was multiple things (like trash left from previous tenant, wet towels in the washer machine from a previous tenant, and a HUGE hair ball on the floor) that made me question the cleanliness of the room. After my stay Airbnb requested a review of my experience so I wrote the following review: "First time using Airbnb. I don't personally see the appeal of it over a normal hotel. The room was fine, the location was great. But when we arrived a few things (like trash left from previous tenant, wet towels left in the washer machine, and a HUGE hair ball on the floor) made me question the overall cleanliness of the room. I would have preferred to pay a little more and stay in a hotel."

Years ago I had booked a place in Europe with Airbnb. On the day of arrival, I discovered that Airbnb had cancelled my reservation! I was exhausted and confused. They said that they needed me to take another picture of my drivers license for their records. I did that and then they said they needed a picture of my passport too and to send that in. I just wanted to get to the place we rented, so I sent that too, against my better judgement. Finally, they said they wanted a copy of my credit card! Fine. I sent it. Sure enough, my credit card number was stolen and I got notification from the government that there was a possibility that my identity had been compromised. NEVER TRUST AIRbnb!

So I used Airbnb for the first time and my first host was horrible. Wore his underwear the whole time, didn't have toilet paper, towels, etc. When I wrote my review the host got so mad that he wrote a review back and completely made up stuff like that I came home at 4 am with some guy and made noises. This was completely made up. After that when I tried to book other places, the host would comment on that. When I complained to Airbnb, they said that he has the right to write this and it doesn't fall under their privacy policy. So basically the host can just make stuff up when you give them a bad review and the bad part is, everyone sees it! You do not have any privacy to the world with Airbnb.

I had awful experiences being a guest, mostly uncleaned homes and smells. I decided to be a host, first few guests were nice and I had no issues. Then my last two guests made me delete my account. I suppose they did not understand Airbnb. I rented a private room, they used my whole house never cleaning up after themselves demanding I wash their dishes and clean their pee off the floor, they “are not maids and it is a part of the Airbnb”. They scuffed the walls so bad I had to repaint two rooms. When they were done they pooped in the bed and used the duvet as toilet paper. They stayed 6 hours after check out. They complained to Airbnb and got a entire refund. They stayed with me for a month for free and caused several thousands dollars worth of damage not to mention I was cleaning up after them non stop all month. I would rather have a homeless person stay with me for free at least I am doing good and not just being used.

Ok so I have an old felony on my record and Airbnb discriminates against people with a past. The thing is that I have paid my debt to society and it's not right that I have to continue paying to people that didn't even know the circumstances that this felony came about to begin with. Point is I'm a hard working person that hasn't been in any trouble since my unfortunate experience. What gives you the right to discriminate? Cannot even go on a trip without my family having to pay for my past as well.

After a 3rd bad experience, I have decided to opt out of Airbnb, and removed my account. First bad experience was in Europe (Czech Republic) where just a week before my stay, owner was no longer responding. I cancelled successfully, but had to settle for a hotel as other options were no longer available. 2nd bad experience was in Paris where apartment rented lacked bedding for the second bed, and bathroom was not clean. But the worst third bad experience was 2 weekends ago in Boston where apartment was NOT as described (a bachelor instead of a one bedroom), had a dismal kitchen with a smelly sponge for cleaning, lacked bedding and blankets, had a dirty bathroom rug, and had a paying parking where we were told it would be free.

Excitement gripped us as we entered the apartment #110. Having just arrived direct from Australia via LAX and DEN, our flight to Aspen had been cancelled due to a severe storm. We made it by road to Aspen 725 E. Main Street #110 by 18:30 on the same day as we had left MEL 24 hours before. The unit looked everything as had been described in the brief on Airbnb. Location, cosy, clean, and friendly ready for our 18 night stay. We unpacked and had a cup of tea before going to bed, we were both dog tired. The bed in the photos looked so inviting. Jumping into the cot we both noticed something unusual, it was very stiff and board like, not what we are used to.

We had a problem as the host's apartment was disgraceful. The shower didn't work and as per Airbnb's Guest Refund policy we should be due a full refund but they have refused. We only stayed there for a few hours and left at 8 pm to find alternative accommodation and Airbnb turned their backs on us. Stick to hotels. They are better and in the long run cheaper. If you have problems you are covered by ATOL but with Airbnb you have no chance. We've lost so much money now and I would never use this company ever again. This was the first time I've used them and will be the last time.

I used AirBnB for the first time this past Jan and had booked a Luxury Penthouse 4BDR in Dublin, which had enough accommodation for family of 5 for a trip in July. I followed all instructions and submitted a deposit for $779. Got a confirmation e-mail that my reservation was set. In April, out of the blue, the reservation is cancelled by the host without any explanation.

I booked a reservation and canceled within 5 minutes due to error, but before cancelling it I called the host to find out if they would issue a refund since I saw that the policy was strict. The host (Kazem **) told me yes and instructed me on the call on how to cancel the reservation then he told me that he will receive an email about the refund and will issue it to me.

Last year, my family and I stayed at a property with Airbnb and we LOVED it. So when we were booking our vacation this year, we went to them. We booked a room for 7 days at the beach. Well due to circumstances with our unborn child, we needed to cancel the room. We went to cancel well over 30 days before our check in time and Airbnb said it depends on the host policy on the refunds. So, we spoke with the host and explain things and she agreed to give us 50% of our money now and then 50% once the room is rebooked for those dates even though her policy online stated different.

I decided to use Airbnb for a business trip and found a host. I rent the room for 2 week but Host was waiting for policy to compile and after few day I had to leave the place and refund was around 100 euro while I paid bit more than 500 euro. I was requesting half of the money as refund since I stay at the place less than a week and Airbnb just send the 100 euro and closed the topic. I request they delete my all account details with my passport identification yet they also refuse to delete details. You can deactivate your account but deleting your information is and your data protection is totally ignored! Never use AIRBNB! Rent a hotel. You will have much better service since you will be just ignored by AIRBNB. They just care about hosts not clients.

I've booked an apartment in Odessa, Ukraine on Airbnb.com for the first time and was very disappointed. After cashing my money from the credit card service people started to insult me provoking to cancel my reservation. The host did not want to confirm my arrival. Reading everywhere negative reviews I am very sorry I've booked on this side. Never ever again I'll book on this site and do not recommend anybody to do so. Money is gone and vacation is ruined.

I see all these bad reviews of Airbnb but my experiences traveling with my son & his wife have been great. Used Airbnb for a condo in Hollywood, FL February 2019 and it was exactly as described. Over the years, we also used them for an apartment in New York City, a condo in Chicago and a condo on the boardwalk in San Diego. All of these experiences were perfect. Whenever I have a question and call them, I actually get a friendly human being. The world isn't perfect, sometimes things can go wrong. Recently I made a reservation for next February 2020 (10 months away). A couple weeks later the host cancelled it. Airbnb gave me a $200.00 credit for my next trip!

As a Canadian I hosted my first property in 2017 with no issue. I rented for a week again on 2018 and was pleased when I was notified by Airbnb that I would be receiving $679 after their fees. When only $459 was sent I inquired and they said they were required to withhold 30% because I was Canadian. There was no warning of this upfront - no warning that the amount I would receive was going to be less than they promised. Upon contacting customer service I have been run around for months and the response is always the same. Tough luck. If you are Canadian be forewarned you will be getting 30% less from whatever you host our property for.

I got a reservation made in August 2018 for 12 days and unfortunate the airline cancel my date of return so I have to change my reservation (April 24 2019) for 1 day less 11 days. To my surprise I got charge a fee + more money for night. They said because the change of price? As I know the one put the price is the owner Not Airbnb? "Thank you for contacting Airbnb, my name is Mihaela and I will be taking care of your case today. As I can see the initial reservation was made in 2018 and the alteration is made in 2019 so the price changed from a year to the other." Be aware of.

My booking for one week trip was cancelled by host after 4 months. Comparable listings now costs at least double the original amount. AirBnB don't give a damn about customer when host cancels trip despite I contacted them. They get benefited more as their service fee gets doubled with extra price. No courtesy, to make a wrong right or even waive their fee for alternate booking. It used to be a good company but is becoming joke increasingly.

My mother died 2 weeks ago. I was not able to go on my trip because I felt like a truck hit me. I spent an enormous amount of time on hold. I was told that someone would FOR SURE call me back. No one ever did. When I called today and spoke to a supervisor she continually cut me off and told me that their policies didn't cover my problem and they did not have a bereavement period. Next time I will stay in a hotel because AIRBNB has not heart and lacks communication skills.

My husband and I reserved an apartment in Australia for a business trip. Unfortunately, the apartment ended up being in an unsafe area of town and we were not able to secure the door (i.e. key numbered entry only with no deadbolt or sliding latch). We elected not to stay at this location due to safety concerns and filed a complaint with Airbnb requesting a refund. After 4 weeks and a repeated inquiry on my part, our request was denied with no specific reason other than a link to their policy (which explicitly states that "unsafe" would be a cause for refund!). I am very disappointed with this company and will never use this service again.

This website is incredibly unprofessional. They should not even be allowed to process money. The website works with hosts to take your money and ruin your vacation. When I reached out, no one offered compensation or fix the problems with our room. Even with hard evidence including photos and receipts, they still took our money. What was supposed to be an inexpensive family vacation turned into an unsanitary, unsafe, costly trip.

I Never use my card to make online payments but on 10 February 2019 I made a booking through Airbnb for the first time in my life. There were no other option than to put in my card details for payment. To my surprise a company by the name of Agoda.com took money from my account as a card payment and I NEVER heard of this company and NEVER made a booking through them. I only used my card details ONCE for online shopping and that was on the Airbnb site so to my knowledge my details were not secure on the Airbnb site. I am very disappointed because R3 215.68 was taken from my account on 1 April 2019 from these people and up to this date I never got it back after several attempts with Airbnb, Agoda.com and Capitec Bank.

Country Chic Nashville Airbnb BAD customer experience. My first time using Airbnb. Loved the home - clean, perfect for our family of 6 in a home that accommodates 8. First morning, we had 1 hot shower, 1 lukewarm, and 4 cold. I contact the homeowner to let her know our experience. She sent service out when we were gone, and texted me to tell me there was nothing wrong. She texted me a copy of the bill which stated the 10 yr old heater was working, they found a hot water leak to the washer (not available to renters), and they suggested replacing the water heater. They shut off the hot water to the washer. We returned home and were requested to reimburse the homeowner for the $99 service to check the hot water.

On February 23, 2019 I made a reservation for 3 nights in Chicago from Sunday, June 23, 2019 - Wed., June 26, 2019. 3380 N. Milwaukee Ave, Apt. 28, Chicago, IL (Hosts **). We were going to Chicago for the Rolling Stones concert on Tues., June 25, 2019 which was cancelled due to Mick Jagger's valve replacement surgery. Still not ETA on when the concert will be rescheduled.

I made a reservation after specifically reading the cancellation policy as the risk of changing dates for my vacation was elevated. I thought I understood the refund policy. I cancelled a reservation 1 month after booking, 5 months ahead of the check in date, and received an email saying I would get a refund. When I called to inquire I was told that because I didn’t pay in full (only deposit), and because of the refund policy, I wouldn’t be getting any of my $940 deposit back. The policy states “Strict Cancel within 48 hours of booking and 14 days before check-in to get a full refund. Cancel up to 7 days before check in and get a 50% refund (minus service fees). Cancel within 7 days of your trip and the reservation is non-refundable.” The Airbnb staff interpret this as “Meaning to say, the reservation should be canceled within 48 hrs upon booking and the reservation should be more than 14 days.”

First of all I booked a stay in Estes Park, the resort wasn't even open due to a million dollar renovation for the dates I was allowed to book. It clearly stated my card wouldn't be charged at the time and it was plus an additional 25 bucks with a complimentary email after charging me and for what I still don't know. I canceled reservation immediately after booking and confirming with resort of the days not open, which clearly stated a 48 hour cancellation with full refund.

The hosts are horribly paranoid about their apartment and I believe suffer from some type of anxiety disorder. The problem is SO BAD that they BREAK THE LAW by VIDEOTAPING their guests on LIVE STREAMING WIFI CAMERA tucked next to the curtain overlooking the HIDEAWAY BED!! We arrived late at night from a late flight, got undressed and went to bed. Hubby noticed a light in the corner of the room to find CREEPY HOSTS WATCHING US BY VIDEO! Notes everywhere on how to the most basic things, like emptying the garbage and how to dry a towel.

Reserved a room at MGM Signature Hotel in Las Vegas between 4/6/19-4/11/19 via a host named Nat **. The host represented the room to be "sparkling clean", "well kept" and able to accommodate "up to 6 guests." It was none of those things. It was dilapidated and appeared to have semen stains everywhere. I bailed out of the room the next morning and neither the host nor Airbnb followed through on refunding my money because the host has a "STRICT cancellation policy". Which means.... we collect all your money up front and the guest has no recourse whether the property does or does not represent what it claims to be in the listing. I also wasn't offered a comparable alternative and left to my own device.

We stayed in a nice place in Nashville in 2018, and rebooked for the same two months this summer. I was leery of having to put down a $2000 deposit that far in advance, but we liked the hosts and the apt. so we had to follow Airbnb's rules. BIG MISTAKE!! We ended up having to cancel several months in advance, and although the hosts quickly rebooked the place, we have yet to see a dime in refund of our $2000. We have e-mailed and spoken with several "customer service reps" and "case managers" at Airbnb, and they are simply offshore people with no ability or desire to do anything that involves returning one's money.

On the evening that I showed up there was nobody to meet me at the property. I had to call the police because I thought that I had been scammed. Two hours after I arrived I was let in and rewarded with a a filthy room, a mattress on the floor, and no door to my room. I was completely unsafe. So, I got to vacuum the room, make my own mattress on the floor and spray for bugs. This allowed me to negotiate for a discounted extended stay once I got an actual room. Airbnb only offered to put me somewhere else for a fee. But of course all my money was given to this host.

The required submittal of a picture does not work. We tried multiple times to take a picture that satisfied the machine without success. I'm using Vrbo from now on. No picture required. No drivers license to download.

THE WORST TRAVEL/CUSTOMER SERVICE EXPERIENCE IMAGINABLE. On the evening of Monday, March 18 I made a reservation for a condo in Florida for 11 days (March 29 – April 8) as a birthday gift for my adult son. I explained the fact that I was making this booking as a gift for someone else in the notes section while making the reservation. I’ve used Airbnb before and making the reservation was seamless and easy. I got a confirmation back pretty quickly and my card was charged the $1479.33 required. At the host’s request, I also made an additional payment of $100 to cover daily parking. The host contacted me that same evening saying that since this was a gift and I wasn’t the person who would be on site, then I should upload my son’s ID, which I did immediately.

Too expensive, Earth's least customer-centric company. First, before I made a booking on Airbnb, the price showed 1600/- including taxes, as soon as I pay with my credit card, it goes up to 2000/-. Even for the price of 1600/-, Airbnb is Grossly over-rated. All of this could have been fine, was it not for the pathetic customer service. They call themselves 'your friend' in customer service emails, what a paradox.

It was a horrible experience booking an Airbnb lodging in Tokyo in March 2019. We checked into the apartment as instructed by the host, address and instruction was given by host, with codes for keylock which was hanging outside the apartment. Checked in at 3pm, but to our horror, a group of people came banging on the doors. We were very disturbed and irritated. Contacted the host, as it was obviously a double booking. A woman came about an hour later, who claimed to be the host, without any sort of courtesy or manners, she came shouting and tried barging into the apartment with her spare keys. Luckily we had the security chain on.

Rented a condo that had roaches. Host admitted to knowing about them prior but didn’t double check to make sure they were gone before renting. The host refused to reimburse partial amount of our stay. And only gave partial amount of the cleaning fee. Airbnb allowed her to do that. Airbnb reimbursed a small fraction of our stay. And informed me that if I decided to write a review that they would have to approve it and inform host first. After multiple conversations with Airbnb about this matter I decided to not write the review because I figured they wouldn’t let me tell my story. Then 2 weeks later she posts a bad review about me and uses my first and last name in the review. I was never informed prior to agree or not agree to her false statement. Don’t rent from Deanne in Sante Fe NM.

I was so excited for my trip. It was not a pleasure trip, but one I was excited about and needed to follow strict timelines. Planned in advance so I knew the location and timing of everything in relation to the property. I booked plenty of time in advance because I knew the area would be heavily trafficked at the time I would be there.

Airbnb sent me new updated rules. Although I booked this over one month ago, under some new rules, I was charged $85. These rules took effect on 03/27/19, which was way after I made the booking. This is robbery. The home in question was was not well-described, & I found numerous problems. Stay away from these people.

I canceled a reservation a week after I booked it and 4 months before the scheduled reservation and Airbnb says they are keeping the fees and taxes which is crap. They said I had to cancel within 48hrs of booking it. So now they are keeping my money for a service I'm not even using. $140 wasted cause of a crap company and crap policy. I'll never use that site again.

3 years ago we had made an agreement that we would continue using them for our travel needs if they could give us a more flexible cancelation procedure. Fortunately we never had to use it because we were able to adjust our program to meet the traveling schedule. The one time we knew adjustment was due to extenuating circumstances not only were they not able to help us but their call center which is not in the US anymore had assigned me to a French lady named Fanny that was extremely rude and constantly threatening to hang up the phone on me because I wouldn't simply acquiesce to what she was saying. They changed the rules completely and basically charged us $500 that we can never get back. We spend literally 15 to $20000 a year with them and that will end as of end of our next trip.

Horrible customer service. Our 5 month old reservation for Spring Break with kids in Hawaii was canceled the day we arrived with no explanation. We incurred substantial additional costs due to finding a new place and they have offered no compensation despite being told at the time that they would. Have called Airbnb every day for the past week and they keep promising a manager will call me back but no one does. Truly a disgrace. Won't ever use them again. Better off using a professional rental company, even if it costs a bit more.

I rented a 4 bedroom house through Airbnb to attend my son's graduation from basic training in SC. I called the host weeks before our trip because I had a few questions, which she never returned my phone call. She finally emailed me 2 or 3 days before our arrival date and gave me some excuse about her phone not working properly. On top of that Airbnb took out more than what I was told the initial down payment would be. We arrived to this rental property almost 9 pm that night. When we walked through the front door the house greeted us with a very strong, and smelly odor. It smelled like corn chips, funky ** and stinky dogs. I was sick to my stomach. There was dog hair all in the carpet upstairs and on the so called clean linen which got all over our clothes and luggage.

My daughter and her friends are from Plant City Fl. They rented an apartment in NYC., when they arrived 3, 16, 19 they discovered an apartment that was uninhabitable dirty clothes and bedding everywhere. My 17 year old daughter called the owner and she said if you don't like it cancel and I'll refund your money, the addresses of this pig pen is 27-34 12th Street in Queens New York 11102. They had to go to a nearby Comfort Inn.

I figure you should disregard the ratings you see on Airbnb.com. My son, my granddaughter and I stayed a couple of nights at a place called Moroccan Retreat or the like in Berkeley, CA. It was described as "1 bedroom, 1 sofa bed, sleeps 4". Our hostess helpfully provided an air mattress so each of us could sleep separately, and our stay was pleasant enough — but the "bedroom" walls didn't go up to the ceiling, so there was no sound privacy, there were only two seats at the kitchen counter, so if we wanted to eat together, we'd've had to sit outside in an open alley in 55F weather, and the cottage itself was in a depressing little corner with views only of walls and fences. Yet every review I saw was 5 stars: not one single complaint. Airbnb is obviously after every buck they can grab, and make no effort to give you an accurate impression of what you're renting. I strongly suspect they're one of the many sites that suppress negative feedback. If I use them again, it'll be because I'm desperate.

We rented an apartment in Tampa for 4 days. It was filthy. There wasn't enough hot water to take a bath. The only parking was 6 blocks away. The owner gave us the phone number of some guy to deal with instead of her. The hot water went out and they said it was our problem and we had to wait for a repair person. We notified Airbnb about the problems and requested a refund. We also left a day early. I also contacted the apartment complex management and found out that renting it out was illegal. I notified Airbnb about it and sent a copy of the rules to them that the complex management gave me.

I had an unsafe stay that left me scared and calling the police. Airbnb would only refund me the unused days. I was charged for the room and cleaning fees etc for 1 night that I did not sleep AT ALL. They do not support their customers and put people in potentially unsafe and serious conditions.

I was just reading the sad reviews from the property owners and I hear you. Can I tell you that the same thing happens to renters? Will spare the details (trust me, you don't want to hear them), but suffice it to say we had 13 EXCELLENT stays on AirBnB before we met the first property owner extortion machine. We've always been model guests, and have always cleaned the premises before leaving - to the point my girlfriend makes fun of me about it. It turns out that in cleaning the kitchen, we "scratched" the stainless steel backsplash. The host demanded (not making this up) $900 for a full replacement of an item that was likely made out of too soft an alloy for the purpose. Go figure.

Updated on 09/24/2019: Airbnb has consistently failed to fix the visibility issue of my listings. The issue keeps getting passed on like a football to various agents without impact. When I asked them to permanently delete my listings, what I received was a ton of irrelevant instructions and a self-help article!

Airbnb and the host are thief. I didn't received the downpayment for my supposedly stay last March 19 to 22 but I need to cancel it. The host is not helpful about the refund. She immediately pass the responsibility to Airbnb. Shame!?

I want the world to know that Airbnb does not stand up for their customers. I would NOT recommend ever using them. I had an issue with an unsafe and dangerous rental and Airbnb would not support me and ask the owners to reimburse my 813 dollars for the 2 night I was supposed to be there. I ended up having to spend another 600 to rent a safe home to stay in. I think this is deplorable on the part of Airbnb. I don't think that anyone should be made to pay for services they were not able to use. I believe that a company like Airbnb should protect customers and adhere to their own policy of maintaining a safe environment for renters. This behavior is totally unacceptable. So please BEWARE of Airbnb.

I had a very bad experience with the recent usage of Airbnb. The owner shared some serious trivial photos to claim 300 Euros and I gave all the proof that it is not by me and it is not worth of the cost they trying to charge me. They said they will consider all the communication and return back to me to discuss further on the next step. After 50 days, they directly charged my card without any notice and sent me a email that they charged the card already.

I made a reservation with Airbnb for our vacation in Cape Town months before our departure date of 25/2/2019. On two occasions before our departure I sent a message to Airbnb requesting the details (Address and check-in details of the apartment I had booked). I also contacted the owner and he informed me that Airbnb will provide me with this information closer to the check-in time. Well 23 hours before our departure I still had not received any information regarding the address or check-in details.

A guest threw a 2000 guest party in my house. Airbnb policy covered part of the damage but not all - TERRIBLE!!! There was no negotiating with them. I spent hours gathering information, receipts, cleaning up, organizing repairs - WATCH OUT!!! HUGE RISK FOR OWNERS.

Recently stayed at a really bad home in Chattanooga, TN. The house had mold, and the hostess became defensive and acted inappropriately when I requested the heat stay on during my stay. Contacted Airbnb support about the matter. All they did was refund the nights I cancelled, didn't refund any of their fees. When I told them about the mold and hostess' behavior, the rep literally said "this does not violate our terms of service." Never using Airbnb again if this is what I can expect.

I have used Airbnb since 2012. I have always used it for stays in the Americas. This past month I have been trying to use it to book stays in Paris and London. I was trying to book two locations, one in each City. In my first four booking attempts, three ended up being fake listings where the Host either contacts me after the booking asking for me to wire the money instead or the host never responds and it turns out they actually do not have that property. Each time I cancel, it takes 10-15 days to get the refund processes back to my card. So this means for my two bookings of six days each. I now have over $5,000 booked on my credit card.

I shared a link to my dad's phone for him to sign up to Airbnb. The link I shared said “Have you tried Airbnb? Sign up with my link and you’ll get $40 off your first trip.” Then the link. I helped him click the link to sign up through his iPhone, verify his email, and book his first trip! He decided to stay an extra night on his first trip because of the $40 off. After going through the steps and booking, the $40 off NEVER showed up. I checked my account to see if I got my credit, and I didn’t either!

As a property owner listing my property on Airbnb for rentals, it’s a miserable, unfair, experience. They get payments wrong, pause your listing for various unfair or mistaken reasons, and are difficult to deal with. I recommend you stay away and use other major rental sites that I’m sure you’ve heard of. Those are fine, imo.

Airbnb is a total scam. They canceled my acct on vacation and left me living in the streets for complaining. The property I booked had no working plumbing, no working showers and no working toilets. Total scam. Using it you risk being robbed. They refuse to refund my stay and refuse to contact me back.

Folks, call/message host before you book to confirm if they do charge and how much for security deposit. Do pay attention to the receipt you get by email when booking the place as despite listing would have nothing about it though you may be surprised with a clause in your receipt stating that security deposit will be charged in case of damage, that way some hosts would rip you off pretending you broke and destroyed their property.

I booked at house in February and needed to cancel in March for a stay in August. The refund policy is very misleading. Cancel within 48 hours of booking and 14 days before check in to get full refund. Cancel up to 7 days before check in and get a 50 percent refund minus service charge. Cancel within 7 days of your trip and the reservation is non refundable. The host tells you they think you get back the amount. Airbnb tell you different. Service charges taken. Out of $393.28 I’m getting back $8.22 cents.

I canceled a reservation 60 days prior to a house with Strict cancellation policy. Guess what, I still have to refund from the host for money. The host told me that my cancellation excuse is "lame", and she has the right to decide not to refund my money. How ridiculous? What is the point with a definition of Strict cancellation policy? On AirBnb web page, it sad that "cancellation before 14 days will get full refund except service fee". AirBnb is getting worse and worse each year. I won't use it again.

My first and only experience was horrible. I booked a house and made a down payment in January for a trip in March. There was an issue with payment because of my account being hacked into. They canceled my reservation without informing me that they were doing so. When I realized this days before our trip, I called and received the worst customer service in my life, specifically from Raven. They claimed that they emailed me to let me know but I never received it. They said I did not verify my email and that’s why. How were they able to take almost $400 from me if I hadn’t verified my email?

Whatever you do don't book Airbnb. They cancelled my trip the day before and said I was locked out for security issues out of the blue the day before. I wish I read the reviews first. I now not only have to find a place for myself but my whole crew.

My first experience with Airbnb was one of a bait and switch tactic. Instead of a hotel, I decided to stay in an apartment. The rate was $201 per night. During the booking process, the rate increased to $250 per night. Luckily, I double checked everything before submitting payment. I ended up booking the reservation through another well known website for the original price of $201 per night, plus I saved a little due to the booking fees being lower. Since, I've received multiple emails from Airbnb encouraging me to complete the booking even though it's no longer available. I'm very disappointed and don't understand why companies participate in such unethical practices.

After months of struggling with Airbnb...I gave up and then easily booked my vacation at VRBO! No more shock and disappointment discovering the difference between Airbnb’s hosts’ posted and actual price of rentals! No more delayed, confusing communications from hosts’ reneging on pricing and rental availability! And perhaps best of all no more suffering through Airbnb’s so called customer reps insisting that hosts are too busy to post accurate information and renters just need to waste as much time as it takes trying to get accurate rental info or who arbitrarily cancel an Airbnb customer’s account because the customer objects to such a woefully lacking customer service model.

This is my first time using Airbnb to book my vacation. Me and my sister two family of 8 people planning a 6 nights trips in Las Vegas for the spring break. I had made a reservation through Airbnb on December 28 2018, for apartment in downtown Las Vegas from April 13th to April 19th 2019. 5 days later, my sister told me, she doesn’t want to go on the road trip no more, cause there are too much driving for her. So I hurry up and canceled the reservation, but they said the cancellation policy is very strict, you may cancel the reservation within 48 hours and 14 days before check in to get a full refund. It is very tricky, I canceled my reservation 100 days before I check in but they still charged me 50 percent of my deposit which is $468.75. Cause I didn’t meet the “within 48 hours.“

My family members came from as far Guam and from Portland Oregon. I rented a property in Marina Del Rey CA for 3 days. Cost was $2,500. Check-in time was 4:00PM 02/22/19, host provided us with the wrong lockbox code, we tried contacting host @ 4:10pm unsuccessful, we reported the problem to Airbnb @ 4:15pm, Airbnb said they would contact the host but we were obligated to give the host 1 hr. to respond. Airbnb associate said that if there was no response in 1 hr. from 4:42pm, they would give us a full refund, the reservation would be cancelled, they would help us find another property and the host would lose their "Super Host" status.

Airbnb.com says that you can cancel a booking and get full refund, or free of charge, if you cancel your booking before 48 hours, or within 48 hours of booking. Well, I am trying to cancel a 28 day booking I made in Budapest, but I am starting to get a really bad feeling about this host. I am afraid this host might be a scam, and I didn't want to risk getting to a faraway land in a country I’ve never been before, and risk not being able to get in the apartment with a child. I changed my mind and I was thinking to stay in another city instead, but since I paid $792.00 I wanted to get a refund so I could use it for another booking in another city. But airbnb.com website is telling me that my full refund (in less than 48 hours of booking) will be only $64.00. This company airbnb.com is a scam. Please be aware.

I canceled a rental and they initiated a refund which I have not received. I have been waiting for my refund for 3 months now. I called to speak to the department handling the refund "processing center" but customer service told me I could not be connected to them and they did not take phone calls. Only via their chat support. I keep getting the run @ and it's so inconvenient! Don't use them! They will steal your money!

Their famous service does not equal to their customer support. Definitely the worst I've encounter yet! I was just asking them to delete my account since I have the right to have my personal information removed. Instead, what I received was rude agents and they only "deactivate" my account. No further help or respond was provided. Be careful and beware!!!

Do not book through this site, they are a rip off and will do nothing to help WHEN not if things go wrong. Please don't waste your hard earned money. No customer service whatsoever - very rude staff.

Recently rented a place and the owner kept my deposit saying that we scratched his fridge door yet we are positive it was his cleaner. He charged us $300 for a scratch and AirBNB allowed him to do this even though he never repaired the scratch. He got a fake quote and they allowed it. I have only gotten great reviews and am always very careful. AirBNB refused to keep open communication with me and immediately charged my credit card.

I called in August regarding issues on my account not letting me book a place. I’ve called multiple times, and have not received a callback. Have been told there’s technical difficulties and that’s why they haven’t called back... So there’s been technical difficulties for 7 MONTHS?!

I had booked a condo in the middle of June for a December vacation. My wife and I were already in Huatulco when the host cancelled on us two days prior to moving into the condo. Airbnb gave me a $92.00 credit to put towards another property. With only two days before we required a place to stay I booked another property which ended up being 6 times the original booking. I have read and re-read their policies on Host cancellations and have been going back and forth with Airbnb to get this resolved. I am going on three months now and they keep putting it to a different customer care department. I have copied all my correspondences with them and have shown them their own policies in regards to a Host cancellation. Just wish that they would come forward and say, "Sorry we were wrong and here is your refund." For a company that brags about its platform being built on trust they certainly don't follow through.

Beware of Airbnb. Airbnb does not physically review any existing Homestay in the Airbnb site. Hence, there are homestay which might not be there at all. Host of Homestay Beware. Airbnb confirmed and accepted a reservation for my homestay. That means that guest have paid and good for check in. Guest check in on 14 Feb 2019 and check out on 16 Feb 2019. I notice that the particular payout was not been process in my Airbnb Host Dashboard.

You guys ** suck. Thanks to you all I’m in the middle of Miami sleeping in my car with 3 children and you guys don’t give a ** and I had a reservation since 10 days ago. Waited 10 hours and never had my issue solved. I ended up sleeping in my car without a restroom and in a lil but I will have to walk into McDonald's to wash my mouth like a bomb. Thanks for ruining my vacation/anniversary/Valentine’s weekend. I been taking videos of this incident and you all are going down. My lawyer will contact you all soon. ** YOU ALL.

January 31st 2019 I checked in to Airbnb rental and an hour after the host left I noticed my asthma was kicking in and I also noticed that there was black mold surrounding the bathtub. It was also starting to give me a slight headache. I left and was there 3 hours. Immediately notified The Host. He gave me no resolution so I contacted Airbnb to request my refund and I did it within their 24 hour time frame as stated on the refund policy. It took them 11 days and they have denied my refund request and now they have blocked my ability to contact the host or them. They have not responded to me as far as supplying housing an alternate or my money back and I am not able to contact them. I paid $2,421.46 for 30 days.

After making a reservation for what appeared to be a beautiful property, I learned that I am only renting a room in the condo and not the entire condo. When I called customer service to complain and cancel, they initially agreed to refund me all of my money but when it came time for the refund they would only refund half the amount saying it was what was fair to both me and the host. They are refusing to honor their commitment on the refund. This was the first and definitely last time I will ever use Airbnb!

We rented a Sante Fe model home in Phoenix, Arizona for a family event. My 85 year old Mom wanted all her daughters and their families together in one house for the event, so we chose a larger model home that would sleep 8. When we entered the property, there were no directions for check-in or check-out, or how to use the Wifi or cable TV. There was old, opened food in the refrigerator and cabinets, beer bottles in the cushion of the sofa, exposed wires on the smoke detectors, missing batteries, and missing units, as well as closet doors that wouldn't open, AND cracked/raised tile in a bedroom that was a tripping hazard.

So I decided to try Airbnb for our vacation. It was not cheap, but we thought we would have a more comfortable stay than a hotel. MISTAKE! The place was not comfortable! The house was decorated in thrift store furniture. Living room was old wooden outdoor furniture. Not cozy to watch movies. The closets were packed with junk, like as hoarder. I had to rearrange for room for our clothes as there were no dressers.

Updated on 02/09/2019: I just spoke to a James who told me he was supervisor who he claims is higher than case manager and pretended like he was going to help me with the fact that they keep playing with me and I am due to fly out in five hrs but instead of reimbursing me they think if they keep being polite while they steal from me it will be ok. I don't understand how they cancel my reservations hours before arrival then trick me into another reservation under false pretenses. Double cross me twice then expect me to trust them not to cancel on me again? Why? If I am too ** for your LA reservation I should be too ** for your Las Vegas reservation. I see some people still believe in slavery.

I will never use airbnb again for as long as i live. Absolutely disgraceful customer service. Literally the worst compnay I've ever dealt with in my life. So me and my partner are relocating from Melbourne to Sydney for work, we booked a lovely looking 1 bedroom apartmemt in Sydney's Olympic park for a week just to have time to look at apartments etc.

I'm ** and did an 'instant booking' through Airbnb for a Chicago trip in December. 'Instant booking' means you can book instantly without host's approval. Host (**) sent me a notice saying he misunderstood what 'instant booking' meant and that the booking was too short notice so he couldn't do it. I'm only giving it an extra star because of the nice customer service handling the problem and refunding my money, otherwise I'd give it one star. I don't think I will use this service again. I found a great hostel in Chicago (Chicago Hostel) where I could stay at the last minute. Great service and I had no problems or issues.

I work for a trade show company in Southern California and we make frequent trips out to Las Vegas for various trade shows. There was a house that I saw that was available by a host named Andreas (From Los Angeles) that I wanted to book for my boss, myself, and my employees. So while I have this reserved, there were some things I had to change about the profile since it was a company profile under a former employee's name. While doing so our reservation was canceled and we were only offered a partial refund. I contacted the host about refunding the rest and he offered me a bogus special that was for $199 per night. Well, the original price was for about $150 per night. He also told me that he contacted Airbnb and they informed him that it was an error that caused the cancellation. So he was of no help to me.

Myself or our organisation will never use Airbnb again! We booked at Studio Villa Bali, located West of Denpasar, Bali and upon arrival the accommodation was nothing like how it was described. We also noted that the bedding was creased and upon further inspection, found foreign human hairs both under the covers and under the left side pillow. It was quite obvious the bedding was not freshly made and a serious hygiene issue. We checked out 4 days prior to the departure date because Airbnb help support failed to contact us to resolve the issue.

This was our first and likely our last time reserving accommodation through Airbnb. The Airbnb advertising was very misleading and we were very disappointed in the accommodation. We had booked 2 weeks in the sun of Mazatlán, but because the accommodation was so disappointing we changed our return flight reservations and came home a week early, even though we had paid for a two week stay at the Balboa Apartments.

I live next door to an Airbnb and can't get any help from them on their website listings. These people have a 50' waterfront lot and are showing my 150' waterfront lots and my pier in their pictures, which I've had their guest trespassing on, even with the caption on the photo and no trespassing signs everywhere. They are also renting against deed restriction and have personally tried to intimidate me about what I'm doing on MY property, to reclaim the privacy they took out, that has been here for the past 24 years.

The Airbnb suite we rented was falsely advertised. We complained to Airbnb who contacted the host. The host arrived very confrontational and forced his solution on us. We decided not to give any review but the host reviewed us. He made false accusations regarding our concerns saying we were demanding and refused to pay for extra services.

Booked through Airbnb, Result... Stayed in Miami 48 hours. No hot water. Host didn’t give a damn. Contacted Airbnb. Result they don’t give a damn. All they want is money. This company is a shame and should be closed down.

I have been dealing with them for a month now to resolve a refund issue. The account I used to purchase the stay has since been closed. I offered an alternative payment method at the start of refund process. They said no instead returned to the bank, who then returned it to them, as the account is closed. I have confirmed with letter from the bank that account is closed, and that there is no chargeback request for the charge, at which point I was directed to provide a new card for refund process. Two weeks later still waiting on refund. Managers are unwilling to reassign issue stating that only the person handling this matter can handle moving forward, but that person is continually out of office. What recourse does one have? I have never used this service before and I sure I never will in the future.

I rented a cabin at Broken Bow that said free refund within their guidelines. Due to personal reasons I had to cancel within a reasonable time frame. Then all I got was a run around by Airbnb from Christine and Rex. They just want their cut and if anything goes wrong they refuse to help. They told me if I did a bad review they would release my personal info. I consider that a threat.

I apparently did something wrong and got my access to the site revoked. To my knowledge, no complaints or bad reviews. I didn't ever leave negative reviews and had an overall good experience the 4 times I used the site. While requesting to book my honeymoon cabin, I was told my access was revoked and my account temporarily suspended. I called and I emailed to find out what I had done. A week later, I received an email saying my account was permanently closed and that they did not need to tell me why. Pretty ridiculous to not even explain how I had violated whatever policy lead to being deactivated. We booked an awesome place through VRBO. Airbnb is a dime a dozen. I'm happy to give my money to another company.

This site has hidden parameters that have limitations. One of which is the use of their gift cards. Paid down payment for rental in Puyallup WA with CC and then family members wanted to help with the trip and gifted us a gift card. Loaded it onto the site then find out you can't use it unless it was for the first payment. What kind of policy is this?! So not only is the $400 dollar gift card stuck (we can't sell it or get rid of it) we have to use on another trip using AIRBNB which will be the very last time we use them. Our mistake is we should have read reviews of this organization prior to using. VBRO is much better, used them a couple of time with great success. Will recommend the homeowner to do the same as this company is out to screw the renter...