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Olympia Steel Buildings
Overall Satisfaction Rating
2.79/5
  • 5 stars
    4
  • 4 stars
    2
  • 3 stars
    1
  • 2 stars
    1
  • 1 stars
    6
Based on 14 reviews that contain star ratings
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    14 Olympia Steel Buildings Consumer Reviews and Complaints

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    Page 1 Reviews 1 - 14
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 7, 2018

    Olympia Steel stole $7,500 and has cost us many thousands more because of their business practices. I highly recommend finding another company. Their contract is so they can take your money and there is no guarantee you will get anything for it. We needed a building so we could empty our home and get it on the market. The new building was to become our new home and storage. We had a timeline but gave them DOUBLE the cushion to get it done. If they had processed our order instead of just taking our money, perhaps this review wouldn't exist. But they took our money and likes to say that we "changed" our floor plan causing them to have delays. We ordered Friday and increased the size on Monday. So their "claims" are totally wrong and they are just trying to find excuses.

    In the end, we are 6 months out, they still have our money. We've had to put a ton of money into other options for building because they delayed us so long other steel companies had full schedules and orders. Their contract even says their delays which result in costs to you, they don't care about. They will delay enough to have you ask for a refund where they can happily offer you HALF of your refund for them not doing anything. I'm really shocked a business can do this. Someday they will do it to a lawyer or a judge and I'm sure they will be punished enough with punitive damages that they won't do it again. Until then, it's the responsibility of consumers like myself to take the hit to inform others not to use this company. I'll relay the entire situation and interactions below. Bottom line is you need to find an actual manufacturer, Olympia Steel (AKA Universal Steel) are middlemen.

    On Friday, April 13, 2018 we contacted Olympia Steel to discuss what to do about getting a building made. There were things we were unsure of, like cost comparisons between a 55’ and 50’ building. We were told that the steel prices change daily and that we should lock in the price THAT day and that they would get us the price information and we could make the decision. This decision was made the NEXT business day they gave us the information (Monday, April 16, 2018). Don made a new contract based on the specifications. Our contract was for a June, 2018 delivery.

    Contact was made often to try to get specifics on pricing for insulation and other options for the building and to check on progress and to get engineering so we could submit for a building permit. May 1st, 2018 we were still trying to get the company to give us information, our email stated: “We got the color chart but we don't have the information or plan to figure out the options for porch roof, vents and windows and all of that. Can you please work with us to get this all figured out. Thank you.” Vic responded asking for the location of windows again and we sent that out. Weeks later we had not heard anything back from the company so we started making more calls and sending more emails. May 8th we had still not heard back from them regarding the building plans and we emailed them again.

    Don sent another email talking about other upgrades and purchases that we could make on the building. May 9th I sent a letter to him stating “We were told we would get that information and have not. We can’t make decisions without options.” May 10th, 2018 Don emails: “Your drawings are almost completed, once they are and sent out we will get in touch with you and Jared and we will go over accessories with you including vents, awnings and other options that you might want to add to the building."

    May 22, 2018 After not receiving anything and a phone call with a promise it would be sent by 9am the next day and wasn’t, I emailed back to Don. “It's now almost been another 2 weeks. We need to make sure the drawings are correct with the openings. All these delays make me worried you won't be delivering mid July as agreed on which is required with the timeline of our house being sold. Can you please get us the preliminary drawing so we can confirm the openings for windows and doors and confirm we are still on schedule. Thank you."

    We received zero response from Don. After another week, we sent an email on May 29, 2018 letting Olympia Steel know we were upset with the lies and delays. Rj ** replied promptly on May 30, 2018. We set up a conference call as I was out of town the next week so that we could get this settled right away. A conference call was set for June 5, 2018. Moments before the call I got an email from RJ requesting a meeting delay, which I agreed to. I said call anytime. RJ spoke to my husband Jared and told him that the order had been sitting on a desk since April. Nothing had been done. Engineering did not begin as promised. The manufacturers were not contacted to get timing on the building. June 12th we finally had enough and agreed to RJ’s offer for a full refund due to these complete failures of our order being processed at all.

    We were handed off to Arthur **, Senior Administrator. He spoke with us on the phone and said the company had “dropped the ball” and that “heads would roll.” I said that was his business but that we wanted our refund because we needed to find a company that would be honorable and work with us and care about our business. He happily said he would give us “HALF” of our deposit. He said he didn’t have to give us all of it because the contract stated they could take a reasonable amount of time past the June delivery date and that date had not passed. I asked if I had to take them to small claims court to get my money back and he was thrilled to tell me “You would have to do that in Pennsylvania and I don’t think you want to do that.” June 17, 2018 We finally get an email explaining they were just beginning to work on our project.

    Over the next 5 days Arthur contacted the manufacturers they work with and could not get a building with a delivery date guaranteed before the end of August 2018. Because of this he finally agreed to give us our money back – but there was a CATCH. Olympia sends out a contract to get your money back which removes your Civil Liberties and Constitutional rights using the First Amendment freedom of speech! It's no wonder I could not find a ton of terrible reviews, they put a GAG on everyone if they want their money back! I told them I would sign the other stuff releasing them from further obligation in exchange for our refund but we were told our refund “offer” expired shortly and we were told by Arthur to sign or we get nothing. They will take your money and keep it until you agree to give up your rights to leave reviews about their terrible business practices.

    This company stole our money and kept it for months promising a building and then held it hostage in exchange for giving up our constitutional First Amendment rights. We still do NOT have our money. We tried contacting VISA and Olympia lied to the bank and said that we constantly changed our plans, which we did NOT. They stole our money almost 6 months and we have no building. We were promised a refund only after giving up our civil liberties, which we will not do. We paid for a product and did not get the product and require a refund. They offered the refund, it should not require giving up Constitutional rights.

    We aren’t people who have $7,500 to spare so we need to fight to get it back. But I also don’t believe in stealing someone’s money and then requiring them to say nothing to anyone about it and someone needs to stop this company from screwing people over. I can't believe they are getting away with these business practices and still in business. Somehow they get bad reviews and reports off of BBB, I saw some before but they have disappeared, that’s how they are keeping their good standing and it shocks me.

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    6 people found this review helpful
    Rated with 1 star
    Original review: Aug. 5, 2018

    Customer service is horrible! Only in it for the money! I read in another review where the customer was told of extra charges only AFTER the contract was signed. I had similar experience. I talked to Don about what I wanted in my building and was then trying to negotiate the price. He agreed to everything I asked for and then got back to me with a cheaper price. He DID NOT tell me that the price EXCLUDED some of the major things I needed most. I signed the contract without reading (totally my fault) because I trusted that the new price included everything Don and I had talked about earlier. When my building arrived it was a day late and at night which meant I had to rent a forklift for 2 days instead of 1 to unload.

    When I finally got back in touch with Don (after many tries) about the things I was missing, he said he would see what he could do and then never returned my calls and even blocked his phone so I could not call him. Finally, after weeks of trying and faxing in a letter of complaint, I got in touch with a guy named RJ. I told him my story and explained how the fault was mine but that I wanted to see if he could help me any at all. He said he would see what he could do to help and that he would call me back later that day to let me know. He has not called me back.

    Finally, I emailed them and told them I was gonna post a negative review and a girl from customer service called me back. I told her my story and told that at this point I just wanted to purchase the things that Don had left out in the original agreement. She said she would get a price on all of that and call me back. When she called back, she said she could not help me get the things I needed since they were not in the original contract (WHAT?). I don't know what kind of people these are but they do not want to help the customer have a good purchase experience at all. Don't waste your time! The only good thing I can say is the building is of good quality.

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    6 people found this review helpful
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    Rated with 3 stars
    Verified Reviewer
    Original review: Jan. 27, 2018

    So far I’ve ordered 20/30 steel building from Paul and any issues I’ve encountered he has been able to walk me through. It has not been seamless but nonetheless I’m looking forward to starting pre-construction on property zoning & permits and such! Paul has extended himself by phone and delivered.

    2 people found this review helpful
    Rated with 2 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 10, 2017

    Talked with Paul. Gave huge deposit. Was told then all I needed was a concrete slab. Was told only after I signed contract that I needed to rent equipment to unload steel building. I was told anything with forks. Was told to sign a DocuSign contract that gives delivery date time frame. Blueprints were not sealed. Just a concrete slab turned out to be an engineer to seal the foundation from the blueprints. Initial estimate for the foundation was $4150 after modifications were made with additional re-bar paneling etc that an engineer would have to seal the total cost was $6400. Using a Bobcat with forks as suggested after researching top heaviness was a danger to myself and unloading the building I had to rent an industrial telehandler that would be able to safely support the load 6,000 lbs. All the fast-talking-slide-away-from-the-actual-facts presentation got old real quick and made me question their integrity and care for their customer.

    When questions were asked they were 3/4 of the time diverted around without a direct answer provided. When I took the blueprints in to obtain a building permit after obtaining a land use permit, soil erosion waiver the building code department told me that no engineer would take responsibility for someones building and it was up to Olympia to seal the blueprints. Olympia is licensed in Michigan so why weren't they sealed before being sent to me? I was informed by three engineers that there would be additional charges from Olympia to seal the blueprints. Only after a statement that I would contact the attorney general of Michigan about this were the blueprints sealed only on the cover sheet and not every sheet. Thus the additional charges on the foundation from an engineer. I was told that there is a number to call anytime and in the erection process they would guide me through it and help would always be there when needed.

    B.S.!!!! I have called nine times and received an answer three of those. If you don't have the amount of help to answer these calls and have one person doing the job of three or four then this is another area that is half-assed. You got my money so why would you want to simply help me when questions arise. The DocuSign really is a joke all in itself. It gave specific dates of when the building would arrive. I had to line up help upon the arrival of the building. People work and need to schedule their time off accordingly. I was told by the shipping department that the reasons, which were many, that they could not get my building to me sooner was because they were having a hard time finding a shipping company that would take the load and all shipping companies were delivering FEMA supplies to Texas, Florida and Puerto Rico after the hurricanes hit.

    That is understandable to a minute degree but not every shipping company stopped delivering supplies around the country to places other than the three listed above. I followed their DocuSign crap to the tee and then when the over-promising and under-delivering was addressed I got the usual song and dance. I was told that it would be delivered late August to Early September. The building finally arrived on Halloween day. The blueprints and erection guide contradict one another frequently and the blueprints are not of high quality in explanation or professionalism. The engineer(s) that drew the blueprints up may be very proud of their work but common sense exudes that they really need to hone their drafting skills a lot better than what they think is professional.

    On a brighter note the way that the building was wrapped and strapped for shipping was very well thought out. The box that the trim came in was very well sealed and the trim and such were wrapped nicely. The material of the steel components: paneling, beams, giriting and purlins themselves are very well manufactured and strong as stated. The nuts and bolts provided have structural integrity that impresses. So here it is the second week of December and the frame is up and after some variations needed in the construction the phase of rough inspection was approved. Being in a cold climate area with lots of snow the paneling and the roof will have to wait for a break in the weather. As in any other business it's success relies on their employees, training, follow-through and accountability.

    I have 33 years in sales experience and am not just spouting off to hear myself talk. When a customer called me and voiced their concern on a situation I always thanked them and told them I don't know what I don't know. Hopefully this helps in smoother transactions for your future customers and provides better reviews. The only thing I was looking for was to be treated fairly using the term get a good deal. To me a good deal is a quality product, offered at a good price with great service after the sale. I'll let you decide what you'd like to address on the above items and hopefully it isn't in some generic computerized response. I don't want to read how sorry you are or what a valued customer I am because both have already been established through your actions.

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    19 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: March 2, 2017

    First things first. Never told me that I had to rent a forklift to unload the building myself. Second they didn't send the trim with shipment. Expect you to rent a forklift again to unload. So that another $500 to rent again. So now that's $1000 to unload your building.

    25 people found this review helpful
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    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 24, 2016

    Like service room a place to work, eat, sleep, store car stuff. Excellent quality craftsmanship to be respected. Buildings stand up to all weather, all conditions. Services all people can trust. Services that above the bar of customer service. Customer service you can trust. Recommend to all people the services can be trusted. 100 percent reliability that can be trusted. The reliability above all buildings. Strong strong steel you can trust layouts rooms. Trust value of each building. Value of a dollar per square foot you will love. The best buildings per square foot imaginable above all rest.

    6 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 23, 2016

    They came when expected and workers were very courteous and polite and did a wonderful on my building. They offered a great value and very timely service. They were very reliable. They showed up when expected and did a great job. Great quality work at a very good price. I would highly recommend them as a great valued company and would for sure use them again the in the future.

    8 people found this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: Aug. 18, 2016

    The experience was informative and enlightening. The work was done as scheduled and to expectations or above. Good quality product and excellent overall customer satisfaction. Installation and useful suggestions as to add ons and or other specifics were very valuable in the purchase process and throughout cold start usage of the brand. The product was definitely worth its weight as far as reliability goes. It could not have proven to be more. Withstanding all conditions and showing no wear and tear. With normal continuous usage I should well recover costs by far. The value was an immediate flag for purchase and should save money with other product protection.

    4 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 8, 2016

    Very courteous and make sure every customer is their number one priority. Quality second. Amazing responses and speedy. They want you satisfied. They have efficient services available to meet the needs of any consumers or businesses alike. Great range of services satisfies my needs. Never had a issues or a bad review about the company. Their products are the most reliable available on the market. Can't ask for better. They are the better. For the price they charge every consumer is getting the best value. They are the lowest cost with the highest quality products. Love them. Will always be number one.

    4 people found this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: Aug. 5, 2016

    Friendly employees and they answer all my questions promptly. If you ask them something that they aren't sure about, they will find out from someone who does and get back to you in a reasonable time. Very easy to do business with. They built my structure as promised and on time. The workmanship and material was more than adequate. Nothing exceptional, but everything was functional. The materials and workmanship was as advertised and promised. Everything was explained upfront so that there are no surprises at the end. The work was done promptly and efficiently. The price is a little higher than the competitors, but you get what you pay for. They never try to nickel and dime you or try and increase the price once the project starts.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Aug. 4, 2016

    These people will NOT listen to you about their buildings. If they offered them for $1, we wouldn't buy another one, knowing what we now know... RUN!!!

    28 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 3, 2016

    They had a very friendly staff especially the customer service. You could tell they were smiling while talking to you. They were very polite and never even rushed the convo. They had so many services to choose from. They guided me through every step and gave me the pros and cons of each choice before I made it. They and their products are very reliable. I would definitely recommend them to any of my friends, family members, or colleagues. They definitely stand the test of time. Great value. You definitely get what you pay for and then some. It is hard to imagine this good of product quality for this low, low price. I was so shocked.

    4 people found this review helpful
    Rated with 1 star
    Verified Buyer
    Original review: April 17, 2016

    I am a licensed metal building contractor, with 18 years of experience. I want to share with you my experience with Olympia Steel/Universal Steel. My first building with Olympia came, was great! Right on time. Like Olympia said, with all building materials accounted for and in good condition. Josh was more than helpful. The second building from Olympia was a disaster!! The delivery was over 24 hrs late. The shipping manager had no idea where the delivery truck was located or how to contact him. Brian from shipping promised me a refund for the extra day of forklift rental. I have never heard back from him.

    Shipment was missing the material checklist, assembly details, all Eave struts, C-channel for main support column, over 50 ft of base trim, jamb trim cut at insufficient lengths, Eave trim, and end caps. I have been lied to several times about when the missing building materials will arrive. I have been transferred from employee to employee. Poor customer service!

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    48 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 21, 2016

    Purchased a building from Olympia, they had it delivered as promised. They also helped with recommending an experienced contractor who was great. There were issues with some of the structural components that extended to create the eaves. These did not fit. It was very fortunate that I had a very competent contractor as he had to modify the steel extensions. This cost additional time and therefore cost me additional money for the install. Not the end of the world as it did turn out and the building looks great.

    What my major complaint is the very first winter it snowed. Yes I am located in a climate where it snows, and it snows every winter. I specifically raised the concern with my Olympia salesman about the eavestroughing and was told it is very rugged and it will not be an issue. I asked for a leaf guard option as this would secure the trough along the entire length and prevent snow from pounding into it when running off. Leaf guard was not offered by them I was informed and again reassured the trough will not have issues with snowshed.

    First heavy (but normal) snowfall followed by a subsequent warmer sunny day. The snow run off my 12/12 pitch and ripped the troughing apart. I was informed by Olympia this was beyond their control and must have been an unusually heavy snow with lots of ice on the roof. Not the case. 18" of fresh snow, no ice at all. I think Olympia did not account for the 12/12 pitch in their design. A more typical flat pitch would not experience the same velocity when snow runs off. Subsequent snow falls have destroyed the remainder of the trough that was damaged initially. Olympia quoted me to purchase new trough but I refuse to pay for something I already paid for. Now my brand new building looks like crap with mangled metal hanging off of it. I can't believe their ad for the Canadian market actually states "made for Canadian winters!" Definitely not!

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    37 people found this review helpful
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    Olympia Steel Buildings expert review by Joseph Truini

    Olympia Steel Buildings is headquartered in Mckees Rocks, Pa. The company has more than 40 years of experience creating prefabricated metal buildings for customers.

    • Quick estimates: Olympia Steel Buildings can give customers quotations on plans within 24 hours of submission of a form available on their website.

    • One-stop shopping: The company combines steel-building manufacturing with its own construction services for single-source accountability on all aspects of designing, purchasing and erecting a steel building.

    • Quality guarantee: The company offers a 40-year rust-through perforation warranty on Galvalume metal and a 40-year paint warranty.

    • Finish options: Olympia carries 12 different colors of steel panels and trim.

    • Sales: Olympia runs online specials on non-purchased or unused buildings and materials.

    • Best for: Individual property owners, industrial businesses, farm owners, municipal facilities and storage facilities.

    Profile picture of Joseph Truini
    Joseph Truini Home Improvement Contributing Editor

    Joseph Truini is a home improvement expert who writes extensively about do-it-yourself home remodeling and repair, woodworking projects and tools and techniques. His work has appeared in several national magazines, including This Old House, Popular Mechanics, Country Living, Woman’s Day, and Today’s Homeowner.

    Olympia Steel Buildings Company Information

    Company Name:
    Olympia Steel Buildings
    Address:
    400 Island Avenue
    City:
    McKees Rocks,
    State/Province:
    PA
    Postal Code:
    15136
    Country:
    United States
    Phone:
    (888) 449-7756
    Website:
    www.olympiabuildings.com
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