Olympia Steel Buildings

I went with a 7,500-square-foot rectangular building. The rep was willing to do quote, after quote after quote. Over that period of time, we did 11 quotes because things changed as I was going through the process. I needed a 20-foot-add-on to onto a rear corner of the building and he was able to do that. He accommodated every time and worked with me with three different companies that could provide the wall texture that I needed.

I was scheduled to do a carport style and put the extra ribs. The guy I was talking to in lining up to get it done quit answering his phone. I got on the internet and saw Olympia. I called and a dude by the name of Kevin answered the phone. He hooked me up, and we went to town with it. I'm glad I decided not to go with the carport style because this is so much better. It cost a little bit more with the way I had to set it up with the concrete. The insulation and reinstallation that belongs to that building are pre-cut. Kevin hooked me up with a dude that Olympia got and helped put these buildings together. It would have taken me a year to put it together but this guy had it up in a week’s time. The building was sitting there before my concrete was done. But everything worked together good.

I got a 100-foot long by 60-foot wide with three garage bays and steel with an installation package with Olympia Steel Buildings. They were very cooperative. The installation package wasn’t ready, but they got ahold of the installation people, which I was supposed to. They helped cover the situation. They made a call for me and got the installation package because it was separate from their building. All the bolts were there. There were no missing parts. It took them two weeks to put it up. They still came through and on time. I gave them a check but something happened to the check and we had to issue another one two months later. Other than that, everything went about as smooth as could be.

I had some frustrations with Olympia Steel on the outset because the delay in the building arrival was so much further than what the salesman had originally projected. But when it was all said and done and we had talked to a couple other steel building manufacturers, it was the condition of the market and the nation in regards to the steel as a whole. It was unavoidable. Everything else was flawless. Those guys got their act together and gave us the reality check early on in the game. They didn’t lead us along which I appreciated. Once they gave us the revised date which was 24 weeks further, they hit it. I was impressed. We’re using the building and the quality is fantastic. They did a good job on putting together the plan. They were detailed so that the average Joe can follow the plans and instructions and put together the building well.

The rep, Steve, was easy to work with. We ordered on December 1st of 2020, and he got right on it. I got the materials in September last year. Our experience has been good so far except for the garage doors. Right now, I'm waiting for some motors. They sent me phase three motors out instead of phase ones, and now I've been waiting a month to even get any response. Steve’s working on it, but the door company’s dragging their feet. But it’s a nice building and I like it.

Working with their rep was very good. I was very happy with the way everything went with them. When I had a 40 by 100 steel building built, they had a factory fire and it was a rough time for them. But they came through and they did everything they said they were gonna do.

Steven has been super helpful. It's been really easy with him. But the delivery was a little bit of a debacle. They showed up a day early and thank God, I was there. But it ended up working out okay. They reimbursed me for having to pay for last-minute help when I wasn't prepared until the next day.

I've got three of Olympia's buildings now - one's a warehouse, one's a freezer, and one's a cooler. I am happy. For one of the buildings, they forgot to send the end cap but they sent it to me next day. They did great.

The front end of the process including dealing with Steve, the guy that sold me the building, was wonderful. He went out and sourced my doors for me. The doors cost almost as much as the building does. The building was $35,000 and the doors were $20,000. When it came to delivery, Olympia Steel sucks. I ordered the building and signed the contract in November 2020 before the price increases happened. They were supposed to be out here in April of last year. I had a shoulder surgery, so I told them they could push it off. They took liberty with it and didn't deliver the building until October.

BEWARE BEWARE BEWARE. HORRIBLE CUSTOMER SERVICE. Shorted panels, screws and assembly washers. Attachment pieces were misdrilled. The inventory upon arrival was not completed within their 30 day window (our Huge mistake) so they say it’s NOT THEIR PROBLEM. My question is WHAT HAPPENED TO INTEGRITY FROM A BUSINESS that has clearly dropped the ball. Called 3 times to discuss and no one answered the phone, left message every time. NO REPLY. ABSOLUTELY WILL NOT PURCHASE ANYTHING ELSE FROM THEM OR THEIR AFFILIATES. BEWARE BEWARE BEWARE.