Walgreens Photo Reviews

I've been waiting a month to get my photos back and they still don't know when they will arrive. They gave me an expected day of 1 week. It's now been 5. They keep telling me they will call me which they haven't. I call every week and I get the same story. They're still in processing.

In following up on my final try to get Walgreens to acknowledge their failure relating to my Christmas gift order, I came across the review by "Robert". I had to post that a similar thing happened to me. I ordered a photo book that took me days to prepare, for "same day delivery", a week before Christmas. Unfortunately, I got the runaround as well.

Programmers at Walgreens Photo changed how you can upload - you can now upload from your phone. But when you choose to upload from your computer and go to the next screen, it asks you AGAIN if you want to upload from your phone and to scan a QR code. I just selected from my computer so no need to ask again. And now, unfortunately, programmers have put a bar at the bottom of the page where this QR code is and covered "select photos". Obviously, they did not test their product. No need to ask again if a customer wants to upload from their phone when they selected to upload from their computer. It's not possible to upload from your computer with this bar covering the words "select photos". Programmers need to fix it fast.

I placed an order for Christmas photo cards using the Mail-for-Me service on December 2, 2025, hoping to get them sent out in plenty of time for the holidays. As of December 22, 2025, the order still shows as "not processed" – nothing has been printed or mailed. Christmas is in three days, and these cards will never arrive on time. Over the past few weeks, I have called customer service multiple times (866-264-2910) and called this store to check on the status. Every single time, the representative assured me that someone would contact me soon or that my order would be processed and shipped "that day." None of those promises were kept – no follow-up calls, no emails, and no movement on the order. By the last few calls, I actually told them I felt like they were just saying whatever it took to get me off the phone. Sadly, that appears to be exactly what was happening.

I went to the Walgreens branch at 2001 O'Neal Ln, Baton Rouge, LA 70816 for the green card, and they said they could take pictures for me. I took pictures with my family, and when I got the photos home, they were too bright and unnatural, and I don't think they meet the standards on the green card page. How can I get these photos in the requested format?

I arrived at Walgreens at 4:35 to pickup business cards and when I got there, the card weren’t cut properly. I explained that I didn’t want the order if I was paying for something I didn’t receive correctly. As I proceeded to leave the store, I turned back around to ask if they could maybe print the business cards for me and I’ll cut them at home. So two of the reps did just that. After standing in the store for about an 25 mins. Mr **, the manager who cut the cards asked, "How can I help." I told him I was having the cards printed again since the first batch didn’t come out right and I’ll just cut them at home. He got frustrated with me telling him this and walked away. After another 25 mins, I noticed the machine kept stopping and I asked the Manager Mr. ** if the cards were ready. He said he didn’t know since he wasn’t the one helping me and I needed to ask the person who was helping me since he had already printed off “700 cards.”

Went Walgreens to print photos. I ordered 4 wallets on one 4x6 sheet, the store cut the photos, two much bigger than the other twos. Very bad services, and long waiting. Never order the service again!!!

Photo department is awful or the people that work in photo lab. Ordered a photo book online same day, got delayed message, called was told material was needed and was ordered, got message it was ready. Stop by store to find it was not. She told me she would call me. Truck arrives Saturday after the holiday. Called on Saturday afternoon, girl put me on hold, rang back no answer. Call back get young man, told me it did not come in. I asked if I could transfer to another store or change the book. He said I could change stores and he could cancel my order.

I had a horrible customer service experience at Walgreens Elmwood Park Illinois! I went to drop off my VHS tape to transfer into a DVD on October 6, 2024 and it’s February 15th 2025 still don’t have it. They claim it got lost through FedEx, plus they can’t find it because they don’t have a tracking number for it, so it’s lost the only memories I had of my late father! I trusted Walgreens with something so precious as my family and my late father, and they were so careless to lose it through FedEx! I can’t understand how they can’t go into their own Computer and look up exactly who came in from FedEx to pick up my package to have it sent to I memories! I’ve spoke with the manager she said she done her best and don’t know where my VHS tape is! This is so unprofessional and so wrong how can they lose a customer’s belonging! How can they send a package out without a tracking number? Something just doesn’t add up!

We ordered Christmas cards from Walgreens this year. My wife started loading the cards into the envelopes and discovered that the cards were not all quite trimmed the same and even the smallest would not fit in the envelopes. She went back to walgreens to see if the cards were either trimmed wrong or there was a bad batch of envelopes. They basically told her "too bad, so sad" and said that is just how it is. We will NOT be using Walgreens for Christmas cards in the future.

Don't waste your time & money. I made custom photo cards for Christmas and Walgreens messed up both times. Text cut off first time. Random blue line through text second time. The Walgreens employee said I should have them printed a 3rd time at another Walgreens. I'd already wasted 5 days. I also showed the employee (different one each time) and asked if these were their cards, would they pay $44.00 for them. Both employees said "no".

The price for 4 x 6 prints has skyrocketed. Switching to Walmart. The service slow with overworked staff. Company's financial model exploding. Should have never expanded to Great Britain. Expensive poor business model.

I found a 35mm roll of film and decided to get it developed. They had film trouble shooting/no exposures. But they went ahead and charged me $9.65. Why? I guess for the trouble they went through. Shouldn't have made me pay for something that wasn't on that film! It's not the money, it's the thought of it.. Oh on top of things my new computer does not have a Disk player in it. How was I going to see those photos.. Just plain Stupid!!

Went to Prominence Point in Canton, Ga. 5x7s and photos were curved [bent] when I picked them up. They blamed a new ribbon on the machine. No offer to fix. Half the 4x6 photos had thick white borders. For that, they blamed me and the "way [I] put it in". Um, I just chose the standard size 4x6 photo. My 5x7 enlargements were curved as well. Their suggestion was place a book on top of the photos to flatten. Again, no offer to fix. Definitely NOT Gift-Giving condition.

I twice attempted to order a 2' x 8' banner. The first time I selected a local store for pickup. This order was cancelled the next day: "We're sorry, your order didn't process properly and had to be cancelled. The good news is you can send this order to a different Walgreens store. Just click here..." Not wanting to make the same mistake twice, I chose to have the banner mailed to my house when I placed the second order. This order was also cancelled the next day: "We couldn’t process your photo order right now and have canceled it. Your credit card ending in **** will be automatically refunded. Still want to purchase? Simply create a new order and verify your shipping address." In each case no explanation for the cancellation was given. Very frustrating.

I ordered 30 postcards from Walgreens online. They confirmed the order. This was a business order so I needed the postcards within a week, which they confirmed. 3 days later, they CANCELED THE ORDER. No explanation. I called them and still no explanation. They said I should call the local store even though there was no local store in the online order. They also said I needed to resubmit the order and try again. Keep in mind this order was already late at this point and it would take me about an hour to upload everything again as there were 30 separate files. SO BAD! HORRIBLE CUSTOMER SERVICE! DO NOT USE THEM IF YOU CARE ABOUT YOUR TIME AND MONEY, especially if you are a small business like me. It's a disaster.

The service I've had for quite a lot of photos over the last year (and tiles and canvas) has been phenomenal at the Manassas City location here on Centreville Rd and 234. The girl called me about an issue one time about a poster and their paper cutter went out and gave me the poster for free just because of the inconvenience. Also, I've gotten calls about any questions and never any issues. Very impressive.

I should have checked their poor rating before I used them and wasting my $16.99 + 7% tax. Got two passport size (2”x2”) photos. It suppose to come with an e-copy in my email. Email came after few hours but only can get the photo after a passcode in my phone message. The passcode never came. Funny is the inactive “resend” button. Tried several times in 24 hours, but it did not work. Completely worthless!

I asked the clerk to adjust the machine because she produced green photos. She blamed it on poor quality picture taking. I had the pictures developed by another company, which turned out the way I expected. Walgreens does not produced quality photos and where are the CLERKS? I had to search the store to find one for checkout.

My last two orders were terrible experience. The business cards were not cut right so the image wasn't well centered and the back image was upside down. I got refund finally after waiting and explaining again and again to different employees why I am waiting there. The wood panels were also disappointment, I expected high quality especially with this price. I didn't know regular prints will be mounted to the woodboard. They look cheap. The order of 6 I placed could not be completed because machine broke, two were ok but one still wasn't mounted well on one side and you can see bubbles. I recommend more handy people to be hired to do such work that needs more precision and competency. For sure I am not ordering or recommending to people business cards and wood panels. Canvas prints need to be stretched better, not leave the canvas loose.

ORDERED A BANNER ONLINE 10, DAYS IN ADVANCE and the day it's supposed to be here they told me they didn't even start it. Now my event is ruined by them. Spoke to them and was told, "Oh sorry. Nothing we can do." - Yes they didn't care or even concerned. They ruined our event. What a bad run company. Nobody cares at all.

I went to Walgreens for a passport photo. A small point and shoot camera was used, no flash, with bad lighting. I looked very pale and sickly, my hair is naturally red and it looked blonde. Not Okay!!!

Walgreens has four locations in our county. I usually send my photo work to the Walgreens closest to my home. Due to a special product, I had to go to the 24 hour Walgreens. It has been a horror. I received notification that the item was ready. I arrived. The bookmarks were still on the printer, where they had been for 24 hours. Finally, a photo tech arrived to trim them while I waited. The machine was broken.. He was trying to repair it with a screwdriver. Then, he noticed the long line at the front check out counter. The tech dropped my order on the machine, grabbed his photo card, ran to his register, scanned it, and shouted, "I can take someone over here."

It’s been about 18 months since I last used the Walgreens online photo site. I have been trying to use it again for the past 8 days. The website doesn't post that the site is down. I went through organizing uploading and cleaning up photos on the site, taking just under 2 hours. When it came time to check out the site won't allow you to continue. They require you to enter a credit card, but the credit card page is not readable. The information box is only partially displayed. You cannot continue to checkout unless it is completed. I called the 800 number. I was told they knew the site wasn't working. Ok so why didn't they inform customers?

In the last few weeks I have ordered several pictures that all come out chopped. I tried a different store today (Colorado Springs). Same thing so I am guessing that you have input a machine that does it all. Could you please adjust them. Thank you.

I have ordered pictures twice in the last few weeks, received a confirmation both times, and both times I was told the orders were "cancelled" when I got to the store to pick them up. I never cancelled the order, but they said it was cancelled by ??? because they didn't have the "paper" or the "machine"... I ordered a lot of pictures and one magnet, which I needed for a party tonight. Once is one thing, but TWICE! AND no one notified me???. I will let anyone I can know not to go thru Walgreens for any photo orders!. Such a joke!

In September I took my 36 disposable cameras to Walgreens on flat Shoals and Wesley Chapel. The LBGQT young man that was working at the front of the photo department. Put my number in wrong to pick up my photos. I return to pick up my photos three weeks later and was told to come back because I left so many cameras, I waited till November when I return back, they threw all my pictures away. I spoke with management who said they will get someone to call me back. I’ve never gotten a phone call. I am going through depression because these pictures were pictures of me from 30 years ago and they all print it out because I kept them safe, they told me they were going to try to look at the photo department and see if they can pull up my pictures. They couldn’t. No one even tried to compensate me for my loss. I am still going through depression at this moment for losing my childhood pictures.

I ordered photos as a gift. Due to it being an 11x14 size, shipping was required (rather than picking up in store). When they arrived, they were in a flimsy envelope & all bent up. There was nothing in the envelope to keep them straight. They were supposed to be a gift for someone but they were not in any shape to even be used by myself yet alone gifting to someone else.

I placed an online order of 161 prints. I received 2 emails that my order was ready for pickup. When I got there they couldn't find my prints. They said they would reprint my order and it would take 20 to 30 minutes. While I was waiting for my order to print, another woman came in to pick up an order. They couldn't find her order either. She said she had come in yesterday in response to an email saying it was ready and the order wasn't there. She received another email saying it was ready today but again it wasn't there. I remembered that they had lost my order last year too. After 40 minutes my order was printed. I won't be going back there again.

We been a loyal user of same-day Walgreens Photo and finally decided to ordered some ship-in prints to pick up at the store. The order estimated to arrive on March 3rd. On March 4th it's status is ready for pick up, we waited until March 11th to visit the store but still no luck. We came back on March 16th to be told that they cannot help us so we have to call the customer service.

I ordered a mail it for me card for my anniversary on January 11th. To date this card has not been received. I called over a week ago. I was told it would be reordered. I’m glad my first time using was sent to my home otherwise I may have thought the card was received. I would not recommend this service.

I used the Walgreens same day photo pick up which I needed for a funeral collage that I was doing. I ordered the size 4 by fours. When I picked them up they are on 4 by 6 photo sheets and they did not even trim them so now IA 108 photos and trim the big white portion off the photo so they are actually 4x4. This is very time consuming and I'm on a time limit. If I wanted 4x6 size sheets I would have ordered 4x6. I ordered 4x4 for a reason.

I use Walgreens Photo all the time. Normally they are good. This time several of my of my prints were not the right size. I use the photos in a school setting and need them to be correct. From now on I will open and I spent the photo orders before I pay. I should have been doing that but never had a problem.

I ordered magnetic frames online. By mistake chose the Walgreens a half hour walk away. They refused to change it so I took a car service. Over a half hour after they said it would be ready it wasn't. Came two days later. They said the system broke down the day before and they did not have my frames. I asked them if they can transfer to a different Walgreens. They refused till I said I was going to write a review. They finally agreed to switch it. Got to the other store. They said they don't have magnetic frames I'll get a different item at a discount. They then changed their mind a half hour later.

I recently wanted to get some customized return address labels since I’m about to send out a bunch of baby shower thank you cards. I placed an order, card got charged and then my order was cancelled. I called the customer service # to figure out what happened to the order. They said the shipping address was invalid and to pick up at store, then informed me there was no pick up option currently available and to replace the order. So I redid the order, card got charged AGAIN, and then again my order was cancelled.

I ordered a canvas of my proposal photos. I picked the product up and when I returned home, noticed that the product was completely defective (photo off-kilter, awful coloring). Looks like it was done for a Kindergarten arts & crafts class. That's just the start of it. I called Walgreens where I met a lady that said she would process my refund and I should see it in the next 5-7 business days. Great. I monitored my account, noticed it was never refunded, so I reached out to Customer Service via email. They told me I needed to return it to the store. I went to the store and they told me it could no longer be returned because it was past 30 days. It was past 30 days, mind you, because I was waiting for weeks for the refund to be deposited like they told me it would.

I have always had a positive experience with Walgreens in Mobile and Montgomery Alabama. The staff is friendly and helpful and their photo department is great! I highly recommend their photo department for all their products. I once made a mistake on my order and was disappointed about it only to find out it was as I had ordered it and the photo Dept. Tech was most professional and apologetic. Thank you for all you do for US Walgreens!

I have 2 specific complaints. For 15 years we had been getting family photo cards by first getting the envelopes from the store and addressing them then ordering the pictures. The last time they refused to supply the envelopes until we ordered both photos and envelopes, even when I offered to buy just the envelopes from them. The next time I had a Fedex package that was delivered there and called ahead of time to make sure it was there, when I went in to retrieve it they refused to give it to me without having the emailed Fedex #. I asked if I could use their phone and they replied they had no phone that could call from. Very poor customer service. Manager was even involved and refused to cooperate. Beware of their service, except for purchased shelf items.

I'm reviewing Walgreens in Chicago Little Village neighborhood. Never take passport photos in the there, they have really limited space and have to take it with close-up lens. So your face will look cartoonish and funky. In my opinion, they shouldn't offer this service if they cannot accommodate a better quality.

I did an online purchase for three photo puzzles. Was told would be ready next day at 8:55am. They were not. Got an email at 2:14pm they were ready. Purchased online for curbside pickup at 5:31pm. Was told would get an email in 30 minutes for pickup. I did not and called twice. Both times they could not hear anything and hung up. Went to and in store. Showed Lee the manager my receipt. She said there was a glitch. They haven’t seen the payment. She could not give me my order which was there sitting on the counter. I even showed her my receipt of payment. Being frustrated I walked off. She yelled across the floor “have a nice evening”. I turned and asked “Are you saying It won’t be ready tonight?“ She yelled “not unless you pay for it”. With others watching the exchange I replied “I already did”. Over three hours and I’m still waiting on that email to go get my curbside.