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I ordered magnetic frames online. By mistake chose the Walgreens a half hour walk away. They refused to change it so I took a car service. Over a half hour after they said it would be ready it wasn't. Came two days later. They said the system broke down the day before and they did not have my frames. I asked them if they can transfer to a different Walgreens. They refused till I said I was going to write a review. They finally agreed to switch it. Got to the other store. They said they don't have magnetic frames I'll get a different item at a discount. They then changed their mind a half hour later.
I recently wanted to get some customized return address labels since I’m about to send out a bunch of baby shower thank you cards. I placed an order, card got charged and then my order was cancelled. I called the customer service # to figure out what happened to the order. They said the shipping address was invalid and to pick up at store, then informed me there was no pick up option currently available and to replace the order. So I redid the order, card got charged AGAIN, and then again my order was cancelled.
I called customer service a second time, explained that I’ve already been through this and wanted to know what was going on. At one point I even said if they were unable to fulfill my order, it was fine I just needed to be refunded and told honestly because this was time sensitive. This rep told me it wasn’t actually an invalid shipping address issue, but that the particular store fulfilling my order had a broken machine. So she was going to reroute my order to a different store using the already pending charge on my card. I have just received a third notification that my order cannot be fulfilled and that it’s been cancelled. I have 3 pending transactions on my card now with them.
Luckily, I had a feeling something was sketchy so I ordered labels from Shutterfly instead - no issues. But I am appalled by how Walgreens Photo has handled this affair. Every rep I’ve talked to has beaten around the bush with me - no straight answers. Just for reference, these are stores in Swansboro, Cape Carteret, New Bern and Wilmington, North Carolina. I find it very unsettling that each location claims a “shipping issue” which at one store turned out to be a lie because the machine was actually broken. I’d recommend avoiding doing photo business with these locations. I just hope I get refunded for all the transactions.
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I ordered a canvas of my proposal photos. I picked the product up and when I returned home, noticed that the product was completely defective (photo off-kilter, awful coloring). Looks like it was done for a Kindergarten arts & crafts class. That's just the start of it. I called Walgreens where I met a lady that said she would process my refund and I should see it in the next 5-7 business days. Great. I monitored my account, noticed it was never refunded, so I reached out to Customer Service via email. They told me I needed to return it to the store. I went to the store and they told me it could no longer be returned because it was past 30 days. It was past 30 days, mind you, because I was waiting for weeks for the refund to be deposited like they told me it would.
I called the help desk, I was transferred 7 (SEVEN) times to different groups, and I sit here, at the 65 minute mark, continuing to be transferred because "there isn't anything we can do to process your refund online, so let me transfer you to another group." Doesn't matter that the product was **; doesn't matter that they are the reason it's past 30 days by telling me inaccurate information. A complete clown show at Walgreens, from the canvas product to the "consumer relations" team. Do not buy from here.
I have always had a positive experience with Walgreens in Mobile and Montgomery Alabama. The staff is friendly and helpful and their photo department is great! I highly recommend their photo department for all their products. I once made a mistake on my order and was disappointed about it only to find out it was as I had ordered it and the photo Dept. Tech was most professional and apologetic. Thank you for all you do for US Walgreens!
I have 2 specific complaints. For 15 years we had been getting family photo cards by first getting the envelopes from the store and addressing them then ordering the pictures. The last time they refused to supply the envelopes until we ordered both photos and envelopes, even when I offered to buy just the envelopes from them. The next time I had a Fedex package that was delivered there and called ahead of time to make sure it was there, when I went in to retrieve it they refused to give it to me without having the emailed Fedex #. I asked if I could use their phone and they replied they had no phone that could call from. Very poor customer service. Manager was even involved and refused to cooperate. Beware of their service, except for purchased shelf items.
I'm reviewing Walgreens in Chicago Little Village neighborhood. Never take passport photos in the there, they have really limited space and have to take it with close-up lens. So your face will look cartoonish and funky. In my opinion, they shouldn't offer this service if they cannot accommodate a better quality.
I did an online purchase for three photo puzzles. Was told would be ready next day at 8:55am. They were not. Got an email at 2:14pm they were ready. Purchased online for curbside pickup at 5:31pm. Was told would get an email in 30 minutes for pickup. I did not and called twice. Both times they could not hear anything and hung up. Went to and in store. Showed Lee the manager my receipt. She said there was a glitch. They haven’t seen the payment. She could not give me my order which was there sitting on the counter. I even showed her my receipt of payment. Being frustrated I walked off. She yelled across the floor “have a nice evening”. I turned and asked “Are you saying It won’t be ready tonight?“ She yelled “not unless you pay for it”. With others watching the exchange I replied “I already did”. Over three hours and I’m still waiting on that email to go get my curbside.
I do not know where else to turn. I ordered over $1,000 of photo books in the last month. (Big mistake, way too expensive.) The ladies that answer the phone on the help line are usually wonderful. I cannot get customer service, to whom they have escalated the concern, to reply to me. I call, write emails...say they will contact me and never do. If I pay $77 for a PHOTO BOOK and the binding is breaking and pages stuck together, I want a new one or a refund. I have been dealing with them for over a month. I would not recommend as they are way too expensive, no tools for putting text corrections in, no cut and paste, no spell or grammar check. IF you want a 10 page book of pictures, fine, but don't use them for anything bigger.
On May 31, 2020, I placed an order for 9 photo books. Expected delivery was June 10th. The order tracking details indicates my order was delivered to the store on Sudley Manor Dr. on June 15th. The notification states: Please wait for "Ready for Pickup email" before you go to the store to pickup your items. I called Customer Service on June 23th to find out the status of the order. The CSR spoke to someone at the store on Sudley Manor Dr. was told by the employee that they did not handle photos. The manager in charge of photos would be back on Thursday, June 25th at 7:00 AM. They did not see any orders on the carts.
To date, I have not received any notification that the order is ready for pickup. I also sent a formal letter of complaint and refund request to the Customer Relations department in Deerfield, IL on June 24th. I have yet to receive a response. I also tried online chat to find out the status of my photo albums on July 5th and has not received a reply.
I love the service there. Very kind, fast and they give you pictures as if you took them on your phone. I would totally tell my family, friends, who ever is looking for a photo place to go here. Keep up the good work please. Love Brie.
Walgreens Photo author review by Jonathan Trout
Walgreens online photo center lets you create an account so you can upload your photos and save ongoing projects. Create products like books, cards, calendars, posters and multiple types of prints. Additionally, you can get your passport photo taken in the correct, legal size at any in-store Walgreens photo center.
Photo prints: Walgreens offers many types of print options for your photos. Choose from regular prints with multiple sizes, posters, collage prints, wallet prints, banners, wood panel prints and designer prints that have special text or borders. Have prints shipped to you or pick them up at the nearest Walgreens location.
Photo books: Create high-quality photo books in several sizes. Walgreens gives you options like customizing the cover of your book or using a premium photo book design that features lay-flat pages so each picture will be displayed in its entirety without a crease where the spine of the book is. Photo books range from $19.99-$59.99.
Canvas and decor: You have multiple options if you’re using personal photographs to decorate your home. Walgreens offers canvas prints, metal panels and wood panels. You can also make home accent pieces like magnets and metal easel photos that stand alone, or use your photos on blankets, pillows, placemats and cutting boards.
Weekly deals: Walgreens offers weekly deals on things like prints, posters, enlargements, photo gifts, cards, decor and photo books. Each deal comes with an expiration date and a coupon code redeemable at checkout.
Additional services: Additional services: Walgreens’ additional services include taking and printing the correct size photo for your passport, processing film from old or disposable cameras and transferring home movies from film or VHS to DVDs. Passport photos are $13.99 each, film processing starts at $13.99 and home movie creation transfer at $29.99.
Walgreens Photo Company Information
- Company Name:
- Walgreens Photo
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