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I placed an online order of 161 prints. I received 2 emails that my order was ready for pickup. When I got there they couldn't find my prints. They said they would reprint my order and it would take 20 to 30 minutes. While I was waiting for my order to print, another woman came in to pick up an order. They couldn't find her order either. She said she had come in yesterday in response to an email saying it was ready and the order wasn't there. She received another email saying it was ready today but again it wasn't there. I remembered that they had lost my order last year too. After 40 minutes my order was printed. I won't be going back there again.
We been a loyal user of same-day Walgreens Photo and finally decided to ordered some ship-in prints to pick up at the store. The order estimated to arrive on March 3rd. On March 4th it's status is ready for pick up, we waited until March 11th to visit the store but still no luck. We came back on March 16th to be told that they cannot help us so we have to call the customer service.
The helping person was not only very unhelpful but they were also very dismissive. They did not listen to any of our explanations and only checked our order number only when we asked specifically. When there are clear signs of something is wrong with the order, they refuse to help us any further as the order was "fulfilled" and it is our responsibility to call the carrier, which was impossible to reach. We have left voicemails but at this point I not expecting to ever receive my order. I love Walgreens photo for their options and flexibility but after this experience I will rethink if want to deal with their rude customer service ever again.
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I ordered a mail it for me card for my anniversary on January 11th. To date this card has not been received. I called over a week ago. I was told it would be reordered. I’m glad my first time using was sent to my home otherwise I may have thought the card was received. I would not recommend this service.
I used the Walgreens same day photo pick up which I needed for a funeral collage that I was doing. I ordered the size 4 by fours. When I picked them up they are on 4 by 6 photo sheets and they did not even trim them so now IA 108 photos and trim the big white portion off the photo so they are actually 4x4. This is very time consuming and I'm on a time limit. If I wanted 4x6 size sheets I would have ordered 4x6. I ordered 4x4 for a reason.
I use Walgreens Photo all the time. Normally they are good. This time several of my of my prints were not the right size. I use the photos in a school setting and need them to be correct. From now on I will open and I spent the photo orders before I pay. I should have been doing that but never had a problem.
I ordered magnetic frames online. By mistake chose the Walgreens a half hour walk away. They refused to change it so I took a car service. Over a half hour after they said it would be ready it wasn't. Came two days later. They said the system broke down the day before and they did not have my frames. I asked them if they can transfer to a different Walgreens. They refused till I said I was going to write a review. They finally agreed to switch it. Got to the other store. They said they don't have magnetic frames I'll get a different item at a discount. They then changed their mind a half hour later.
I recently wanted to get some customized return address labels since I’m about to send out a bunch of baby shower thank you cards. I placed an order, card got charged and then my order was cancelled. I called the customer service # to figure out what happened to the order. They said the shipping address was invalid and to pick up at store, then informed me there was no pick up option currently available and to replace the order. So I redid the order, card got charged AGAIN, and then again my order was cancelled.
I called customer service a second time, explained that I’ve already been through this and wanted to know what was going on. At one point I even said if they were unable to fulfill my order, it was fine I just needed to be refunded and told honestly because this was time sensitive. This rep told me it wasn’t actually an invalid shipping address issue, but that the particular store fulfilling my order had a broken machine. So she was going to reroute my order to a different store using the already pending charge on my card. I have just received a third notification that my order cannot be fulfilled and that it’s been cancelled. I have 3 pending transactions on my card now with them.
Luckily, I had a feeling something was sketchy so I ordered labels from Shutterfly instead - no issues. But I am appalled by how Walgreens Photo has handled this affair. Every rep I’ve talked to has beaten around the bush with me - no straight answers. Just for reference, these are stores in Swansboro, Cape Carteret, New Bern and Wilmington, North Carolina. I find it very unsettling that each location claims a “shipping issue” which at one store turned out to be a lie because the machine was actually broken. I’d recommend avoiding doing photo business with these locations. I just hope I get refunded for all the transactions.
I ordered a canvas of my proposal photos. I picked the product up and when I returned home, noticed that the product was completely defective (photo off-kilter, awful coloring). Looks like it was done for a Kindergarten arts & crafts class. That's just the start of it. I called Walgreens where I met a lady that said she would process my refund and I should see it in the next 5-7 business days. Great. I monitored my account, noticed it was never refunded, so I reached out to Customer Service via email. They told me I needed to return it to the store. I went to the store and they told me it could no longer be returned because it was past 30 days. It was past 30 days, mind you, because I was waiting for weeks for the refund to be deposited like they told me it would.
I called the help desk, I was transferred 7 (SEVEN) times to different groups, and I sit here, at the 65 minute mark, continuing to be transferred because "there isn't anything we can do to process your refund online, so let me transfer you to another group." Doesn't matter that the product was **; doesn't matter that they are the reason it's past 30 days by telling me inaccurate information. A complete clown show at Walgreens, from the canvas product to the "consumer relations" team. Do not buy from here.
I have always had a positive experience with Walgreens in Mobile and Montgomery Alabama. The staff is friendly and helpful and their photo department is great! I highly recommend their photo department for all their products. I once made a mistake on my order and was disappointed about it only to find out it was as I had ordered it and the photo Dept. Tech was most professional and apologetic. Thank you for all you do for US Walgreens!
I have 2 specific complaints. For 15 years we had been getting family photo cards by first getting the envelopes from the store and addressing them then ordering the pictures. The last time they refused to supply the envelopes until we ordered both photos and envelopes, even when I offered to buy just the envelopes from them. The next time I had a Fedex package that was delivered there and called ahead of time to make sure it was there, when I went in to retrieve it they refused to give it to me without having the emailed Fedex #. I asked if I could use their phone and they replied they had no phone that could call from. Very poor customer service. Manager was even involved and refused to cooperate. Beware of their service, except for purchased shelf items.
Walgreens Photo author review by Jonathan Trout
Walgreens online photo center lets you create an account so you can upload your photos and save ongoing projects. Create products like books, cards, calendars, posters and multiple types of prints. Additionally, you can get your passport photo taken in the correct, legal size at any in-store Walgreens photo center.
Photo prints: Walgreens offers many types of print options for your photos. Choose from regular prints with multiple sizes, posters, collage prints, wallet prints, banners, wood panel prints and designer prints that have special text or borders. Have prints shipped to you or pick them up at the nearest Walgreens location.
Photo books: Create high-quality photo books in several sizes. Walgreens gives you options like customizing the cover of your book or using a premium photo book design that features lay-flat pages so each picture will be displayed in its entirety without a crease where the spine of the book is. Photo books range from $19.99-$59.99.
Canvas and decor: You have multiple options if you’re using personal photographs to decorate your home. Walgreens offers canvas prints, metal panels and wood panels. You can also make home accent pieces like magnets and metal easel photos that stand alone, or use your photos on blankets, pillows, placemats and cutting boards.
Weekly deals: Walgreens offers weekly deals on things like prints, posters, enlargements, photo gifts, cards, decor and photo books. Each deal comes with an expiration date and a coupon code redeemable at checkout.
Additional services: Additional services: Walgreens’ additional services include taking and printing the correct size photo for your passport, processing film from old or disposable cameras and transferring home movies from film or VHS to DVDs. Passport photos are $13.99 each, film processing starts at $13.99 and home movie creation transfer at $29.99.
Walgreens Photo Company Information
- Company Name:
- Walgreens Photo
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