Walgreens Photo

Walgreens Photo Reviews

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Overall Rating2.9 out of 5
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Walgreens Photo Reviews

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Page 1 Reviews 0 - 10
Customer ServiceStaff

Reviewed Sept. 15, 2023

Walgreens has four locations in our county. I usually send my photo work to the Walgreens closest to my home. Due to a special product, I had to go to the 24 hour Walgreens. It has been a horror. I received notification that the item was ready. I arrived. The bookmarks were still on the printer, where they had been for 24 hours. Finally, a photo tech arrived to trim them while I waited. The machine was broken.. He was trying to repair it with a screwdriver. Then, he noticed the long line at the front check out counter. The tech dropped my order on the machine, grabbed his photo card, ran to his register, scanned it, and shouted, "I can take someone over here."

On Monday, I ordered 100 bookmarks. Wednesday night, I received notification that they were ready. On Thursday, I stopped by at lunch. No one knew where they were - finally, they handed me an envelope with 8 bookmarks, that were sent in August. I said, no, these were the ones that were lost last month. I had to replace the order. I don't need them. They found the 100 bookmarks, in a package, still untrimmed. Guess I was going to have to wait again for them to be trimmed. Then they told me the bad news. They said that they couldn't finish it. The machine was broken, needed a new part, and it wouldn't be here for two weeks! No apologies.. nothing. Just the facts, ma'am!

I asked to speak to the manager... She arrived. I could tell by the look on her face that she didn't care at all. We spoke for one to two minutes.. During our conversation she looked at her watch three times. She agreed someone should have called me... No apologies.. She gave me an irritated look and departed. The Walgreens Photo Departments that have well trained, interested techs are awesome. But the ones that don't are a terror! Beware.

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Customer ServiceOnline & AppStaff

Reviewed July 25, 2023

It’s been about 18 months since I last used the Walgreens online photo site. I have been trying to use it again for the past 8 days. The website doesn't post that the site is down. I went through organizing uploading and cleaning up photos on the site, taking just under 2 hours. When it came time to check out the site won't allow you to continue. They require you to enter a credit card, but the credit card page is not readable. The information box is only partially displayed. You cannot continue to checkout unless it is completed. I called the 800 number. I was told they knew the site wasn't working. Ok so why didn't they inform customers?

The customer service rep could not help me purchase the photos or send them to the store so I could pay on location. I was told to take my phone to the store! Not everyone uses a phone for photos and mine are on a desktop computer. I have been told repeatedly it will be fixed in an hour. That was 3 days ago. Walgreens has gone down, and I can't recommend them. My photos are for a person in a hospital to help them recover and work on memory problems. I am so disappointed in the company and will start looking for other options.

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    Reviewed May 19, 2023

    I have ordered pictures twice in the last few weeks, received a confirmation both times, and both times I was told the orders were "cancelled" when I got to the store to pick them up. I never cancelled the order, but they said it was cancelled by ??? because they didn't have the "paper" or the "machine"... I ordered a lot of pictures and one magnet, which I needed for a party tonight. Once is one thing, but TWICE! AND no one notified me???. I will let anyone I can know not to go thru Walgreens for any photo orders!. Such a joke!

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    Reviewed Feb. 27, 2023

    In September I took my 36 disposable cameras to Walgreens on flat Shoals and Wesley Chapel. The LBGQT young man that was working at the front of the photo department. Put my number in wrong to pick up my photos. I return to pick up my photos three weeks later and was told to come back because I left so many cameras, I waited till November when I return back, they threw all my pictures away. I spoke with management who said they will get someone to call me back. I’ve never gotten a phone call. I am going through depression because these pictures were pictures of me from 30 years ago and they all print it out because I kept them safe, they told me they were going to try to look at the photo department and see if they can pull up my pictures. They couldn’t. No one even tried to compensate me for my loss. I am still going through depression at this moment for losing my childhood pictures.

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    Reviewed Dec. 23, 2022

    I ordered photos as a gift. Due to it being an 11x14 size, shipping was required (rather than picking up in store). When they arrived, they were in a flimsy envelope & all bent up. There was nothing in the envelope to keep them straight. They were supposed to be a gift for someone but they were not in any shape to even be used by myself yet alone gifting to someone else.

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    Customer Service

    Reviewed April 5, 2022

    I placed an online order of 161 prints. I received 2 emails that my order was ready for pickup. When I got there they couldn't find my prints. They said they would reprint my order and it would take 20 to 30 minutes. While I was waiting for my order to print, another woman came in to pick up an order. They couldn't find her order either. She said she had come in yesterday in response to an email saying it was ready and the order wasn't there. She received another email saying it was ready today but again it wasn't there. I remembered that they had lost my order last year too. After 40 minutes my order was printed. I won't be going back there again.

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    Customer ServiceStaff

    Reviewed March 17, 2022

    We been a loyal user of same-day Walgreens Photo and finally decided to ordered some ship-in prints to pick up at the store. The order estimated to arrive on March 3rd. On March 4th it's status is ready for pick up, we waited until March 11th to visit the store but still no luck. We came back on March 16th to be told that they cannot help us so we have to call the customer service.

    The helping person was not only very unhelpful but they were also very dismissive. They did not listen to any of our explanations and only checked our order number only when we asked specifically. When there are clear signs of something is wrong with the order, they refuse to help us any further as the order was "fulfilled" and it is our responsibility to call the carrier, which was impossible to reach. We have left voicemails but at this point I not expecting to ever receive my order. I love Walgreens photo for their options and flexibility but after this experience I will rethink if want to deal with their rude customer service ever again.

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    Reviewed Jan. 26, 2022

    I ordered a mail it for me card for my anniversary on January 11th. To date this card has not been received. I called over a week ago. I was told it would be reordered. I’m glad my first time using was sent to my home otherwise I may have thought the card was received. I would not recommend this service.

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    Reviewed Nov. 10, 2021

    I used the Walgreens same day photo pick up which I needed for a funeral collage that I was doing. I ordered the size 4 by fours. When I picked them up they are on 4 by 6 photo sheets and they did not even trim them so now IA 108 photos and trim the big white portion off the photo so they are actually 4x4. This is very time consuming and I'm on a time limit. If I wanted 4x6 size sheets I would have ordered 4x6. I ordered 4x4 for a reason.

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    Reviewed Oct. 30, 2021

    I use Walgreens Photo all the time. Normally they are good. This time several of my of my prints were not the right size. I use the photos in a school setting and need them to be correct. From now on I will open and I spent the photo orders before I pay. I should have been doing that but never had a problem.

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    Walgreens Photo author review by Jonathan Trout

    Walgreens online photo center lets you create an account so you can upload your photos and save ongoing projects. Create products like books, cards, calendars, posters and multiple types of prints. Additionally, you can get your passport photo taken in the correct, legal size at any in-store Walgreens photo center.

    • Photo prints: Walgreens offers many types of print options for your photos. Choose from regular prints with multiple sizes, posters, collage prints, wallet prints, banners, wood panel prints and designer prints that have special text or borders. Have prints shipped to you or pick them up at the nearest Walgreens location.

    • Photo books: Create high-quality photo books in several sizes. Walgreens gives you options like customizing the cover of your book or using a premium photo book design that features lay-flat pages so each picture will be displayed in its entirety without a crease where the spine of the book is. Photo books range from $19.99-$59.99.

    • Canvas and decor: You have multiple options if you’re using personal photographs to decorate your home. Walgreens offers canvas prints, metal panels and wood panels. You can also make home accent pieces like magnets and metal easel photos that stand alone, or use your photos on blankets, pillows, placemats and cutting boards.

    • Weekly deals: Walgreens offers weekly deals on things like prints, posters, enlargements, photo gifts, cards, decor and photo books. Each deal comes with an expiration date and a coupon code redeemable at checkout.

    • Additional services: Additional services: Walgreens’ additional services include taking and printing the correct size photo for your passport, processing film from old or disposable cameras and transferring home movies from film or VHS to DVDs. Passport photos are $13.99 each, film processing starts at $13.99 and home movie creation transfer at $29.99.

    by Jonathan Trout ConsumerAffairs Research Team

    As a member of the ConsumerAffairs Research Team, Jonathan Trout believes having access to free, comprehensive information on products and businesses is vital to making smart purchasing decisions. He focuses his efforts on researching and reviewing multiple brands across a variety of industries, with the goal of writing unbiased buyers guides to help inform consumers on impending purchases.

    Walgreens Photo Company Information

    Company Name:
    Walgreens Photo