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Don't ever order anything from this place because if you do, they automatically start sending you coins each month and want you to pay for all of it. I'm writing the attorney general about them and I'm going to do my best to have them shut down. This company is a total scam trying to take your money. Don't do business with them and they will dry up and go away.
Back on June 17, 2018, I sent a check to American Mint in the amount of $14.90 for a Buffalo Bill Bowie Knife. A short time later I received a package containing the knife (sic) I ordered. By the way which was not a "Bowie" knife but a cheap hunting knife imitation. Also in the box was a "Doc Holiday" Bowie knife which I did not order and also was not a "Bowie" knife. There was also an invoice for $89.90 for the unwanted second knife. On July 7, 2018, I sent an email to American Mint explaining I did not order this second knife and requested a return prepaid postage sticker so I could return the unwanted knife. I also stated I would not be paying for this unwanted item period. American Mint was totally unresponsive to my email correspondence.
Today I received another invoice for the knife I never ordered. I sent back their invoice and referred them to my original email which I again attached along with a cover letter stating I wanted the return postage sticker. Now let's see where this goes! I refuse to pay postage for an item I didn't order. These people are crooks trying to take advantage of a senior citizen! Also, in Delaware the law states you are not obligated to pay for anything you did not order. So, unless I get the prepaid return postage sticker, I'll just consider the second knife a "GIFT"!
I ordered a lot of coins from you until last year. You tried to screw me. Ordered one coin, paid for it, got letter saying I owe 77.00$. Did not receive any merchandise. Not even one I paid for. Talk to rep. They said I have to return a form they sent. I didn't receive any info about the purchase. Sent form back. Still nothing. I have proof on my bank account. I paid for one coin did not receive anything. Contacting BBB. See what they can do. Very disappointed in Indiana. Cant trust American Mint anymore. Please no more flyers from this company.
Never ordered this item and made contact with American Mint to have it returned. While on the telephone with one of their staff they asked me to open the delivery box and check the contents, this I did and informed them of the contents. The person I was speaking with asked if the coins were in the box. I noticed that there were no coin items in the box and with a friend being witness to my actions I asked them what to do with the wooden box included with the items of paperwork.
They questioned me about the coins not being in the box and informed me it was almost impossible for them to not place the coins in the delivery container. Requested that they send me some document to return the items I had and to report that no other items were in the delivery box (coins). I was informed that the return documents would be sent and a lost item document. Today, 8/4/2018 I received another request to make a payment of $140.40 for the coins that I had not ordered and this was after a prior conversation in May, 2018 for the first attempt by American Mint to collect for items that I had never ordered nor received. (No coins.) $138.90 was on the first billing and now there is a late fee. Will be in contact with American Mint on Monday, 8/6/2108 to work on clearing this attempt to steal my money.
Updated on 08/08/2018: Adding information on follow-up for the 8/5/2018 posting on our American Mint difficulty. Made telephone contact with American Mint on Tuesday, 8/7/2018 - call was made at 12:07 P. M. Pacific Time. Spoke to #** about the past request to remove us from any future billings on the statement received 8/5/2018 in the amount of $140.40, this included a late fee or $3.50. Once again it was explained that NO coins were in the shipping container and that I had a witness when the wooden box was opened it had no coins. Informed #** on our first call and talking to #** I was asked that the box be opened to check the contents. Also, no coins in the delivery package as we had explain to the person we spoke to on our first call to American Mint.
After a short time - about 10 minutes, #** placed me on hold and returned with the following information, "You will receive a letter from American Mint in about 7-10 day showing the balance due on the billing in the amount of $140.40 would be removed and a balance of zero (0) dollars would be shown", after my acknowledgement that this would happen our call ended. Will update once the letter is received or if the letter is not received.
I was sold a Bill of Goods on false pretense (or advertising). If you scratch 3 items and match you can get a coin for sh $6.95. I fell for it. It ended up costing me my bank account $60 in NFS, $13.57 in return postage of coins (3) coins, and $4.50 for mailers for which I can substantiate. They took the scheme from Book of the Month Club. Fine print, false advertising, poor business practice and sock it to you. Stay the hell away from this SCAM.
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They were offering a special of Kennedy half dollars issued during the 1960's, that are worth far more than the amount of the original coin. I received four coins every few months and paid the amount due. However, all of the coins I received were from the 1970's, and none of the more valued coins, when the offer suddenly stopped. This certainly appears to be an "old bait and switch," scam. And I also received a scratch off ticket telling me I won a gold eagle coin absolutely free, except for shipping and handling. I paid the shipping and handling and received two coins in return-and a bill of $89 for the second coin!
I believe I'm being scammed by this company. As far as I've been able to determine I have never ordered anything from this company. I am being billed by them for $ 89.95+ late fees for 2 coins. After the first billing, I searched my small collection twice and do not have these coins. I sent them a letter requesting a copy of the order I signed, and the receipt of the coins. I got no response to these requests. About 6 weeks later I received another bill, then another after 2 weeks. My response now is this review. I will write them another reiterating my initial response. I don't know what else to do.
I spent well over $600 for selected coins. Then I started receiving billings for coins that I had NOT received. I called them after receiving "late notices" to discover that "several" coins that I had returned was not credited back to my account. I, therefore, returned all but one coin because I was finished dealing with "false" invoices or at least with invoices that failed to match my records. I received all my return items back with a letter stating they were NOT returnable after having received them for 30 days.
I resent the coins 3 different times with letters that I was fully dissatisfied with the American Mint company and to apply the returned items against the "FAKE" balance. I told them to KEEP any "plus" balance and NOT to refund me. They, again, returned the coins with an enclosed letter stating that I was in possession of the returned items over 30 days. They failed to get the picture... I returned everything, unused, because I was making a statement that the American Mint team was NOT to be trusted and I was washing my hands with them by returning all but one item which would have cleared my balances of both the current billing plus a surplus of what I previously paid for. Just to get them out of my hair.
I ordered 2 Trump "Presidential Dollar Trials" coins and 2 "Speeches of Donald Trump coins". They look beautiful. But weighing them individually I found they were light. In total they're 16.86 grams light. The presidential dollar trial coins are said to have weighed 54 grams each. One coin weighed 51.59 grams, the other coin weighed 51.56 grams which totaled to being 4.85 grams short of their certificate of authenticity. The Speeches of Donald Trump coins claim they weigh 32 grams each on the certificates of authenticity.
One weighed 26.28 grams and the other weighed 25.71 grams totaling a 12.01 grams loss. I believe consumers should get what they paid for, and in this instance, I feel swindled out of 16.86 grams of gold or other material used in the production of these coins. Whose pocket did that material go in? Whether it's an employee of American Mint or the whole company is in on it and aware I'm not certain. I just know it isn't mine. I have emailed this company and await a reply. I will take legal action if I'm not compensated for the shortage.
I responded to an offer in the mail on 1/26/18 to get a 1933 Replica Double Eagle coin for the cost of shipping in the amount of $6.95 for which I sent my check #**. As of 2/10/18 I have not received it. Also, on the order I did not supply a credit card number and specifically noted that I did not want to review any other coins, or receive any other offers to review any other coins. After reading numerous reviews complaining about the unethical operations, and sending other coins not ordered by customers, and customer payments being received but not acknowledged, and continued billing for coins already paid for, it appears that American Mint is just another of the many scams being operated in the US. It concerns me that so many scams are being operated in this country with so little being done to stop them. I want the 1933 replica coin I paid the $6.95 shipping for, no other offers or reviews, and no other offers from American Mint.
I like the rest scratch off sent in the 4.95. They sent me about 6 different coins that I didn’t order. Just the one so I sent the others back and they says I never sent them back. Now I have to pay one hundred and something. Is there anything a person can do about that?
This crooked outfit has harassed me and continues to do so up to today. All the coins that I received without soliciting some were returned to them. The mistake on my return was not sending it back registered. The last letter from these crooks dated 1/04/2018 states this is their last and it now will be turned over to National Recovery Agency for collection. These people are CROOKS. There are others that got taken in by this outfit and are being harassed for a payment that they don't owe. This company should be sued and shut down for consumer fraud. They keep adding late fees to my claimed balance owed and none of this will be paid. These people that are the registered owners should be prosecuted.
My elderly mother took advantage of American Mint's offer to get one of their coins for a very low price --- shipping only. She loved the coin and got another one in the same manner. American Mint said they sent additional coins and that she needed to pay for them... But she did not receive them. She's called on a couple of occasions to try resolve this misunderstanding, but without successful resolution. They're now billing her every so often and threatening to send a collection agency, which scares her! This is such a racket, taking advantage of the elderly especially! They need to be shut down and prosecuted. No doubt they've received payments from unknowing customers who sent the money on good faith -- even though that was not part of their transaction. Stay away from them! Need to contact BBB and AG. I don't see an order #. I see a customer #, an account #, and an invoice # on the invoice.
Original ad offers Donald Trump coin for $19.95, a $79.95 value. Paid for & received the 2-coins. Received a bill requesting payment of $79.95. I wrote back & reminded them of their ad & requested they remove me from any mailing list. Just received another bill asking for $79.95 & a late fee if not paid. I originally paid American Mint the $19.95 that was owed for the Donald Trump coins & did not asked to be signed up for any additional coins or to join any club. As far as I'm concerned, my obligation is complete, & will never order anything from American Mint again!
OK. So after the debacle with trying to pay for my Trump coin(s) (another rip off with their cryptic language), I receive a notice that I owed X dollars. So I pay the bill...or so I thought! 6-8 weeks later, I get another mail saying I owe the balance AND a past due amount! I negotiate the past due amount down to ZERO and pay the bill...or so I thought! 6-8 weeks later guess what. Another letter! Balance due again! I'm asking these people (sometimes very hard to understand their broken English) why they refuse to pay my bill! They tell me each time that they didn't run my CC and pay my bill. I ask them the obvious question like...WTF not? They don't know. "So please give it to us again and we'll pay it for sure."
Which brings me to today. I'm so upset that I actually created a user to get on this site and complain. I got ANOTHER letter today and they are referring me to their collection agency! I have great credit and it jacks up my credit score. So what do I do now? I'll call these knuckleheads again and let's see what happens...but I kinda know the outcome already. I'll never buy anything from this company again and I'm researching all of my legal options to get this straightened out.
I was enticed to purchase several coins when they were offered at less than a 10 dollar price, including a Trump commemorative coin and a replica 20 dollar gold coin. Both orders included unordered coins one of which was returned. This started a long list of letters requesting payment of over $50 and threatening me with a collection agency. This is after I had also ordered and paid for a knife that was never received. This outfit should be targeted for utmost care in using. Save all documents that they provide so that you will know precisely what you signed up for. Buyer beware!!!
I ordered a free 1933 Gold Double Eagle replica and free vial of gold flakes for $6.95 S&H on 9/16/2017. On the form, I indicated I did NOT want to enroll in any future items. On 10/12/2017, I received a package with the ordered 1933 gold double eagle and the flakes. I also received an unsolicited 1833 Liberty Head archive replica and a bill for $89.95. I feel like a moron for not checking here before I placed the order. I guess, I believed American Mint was as reputable as The Bradford Mint. So wrong I am. I will be contacting customer service for a return label. Somehow I don't think it will show; but then I might get lucky like someone else and have them give it free as I did not use a CC# and I have a xerox of my order showing no extra stuff. Will let you all know... perhaps a class action suit is in order.
I ordered a coin that I saw in a flyer which came in the mail. With the initial $7 coin I ordered, came another coin that they wanted to charge me nearly $100 for. I sent it back, and ever since then I have been INUNDATED with billing that claims I owe them money that I don't owe them!! The last letter I received was the final straw, so I called this morning, only to get a message that said "Please wait for the next available operator." So I waited, for ten long minutes... Only to receive yet another automated message that said "We are currently closed, please call during business hours." I was more than irate. I would recommend that anyone stay far far from ordering from this place - they have no clue how to operate, do business, or know the first thing about customer service!
This company has held onto $99.95 from my bank account despite having received the returned merchandise (with their return label attached). I've made 3 attempts to resolve this and have been told (on 2 occasions) that the credit was issued, and perhaps my bank made an error. Not the case. Today I find that they now assert that it can take them 4 to 6 WEEKS to process a return. When I demanded to talk to a supervisor they tell me that even that courtesy can take 24 to 48 hours. Their error has cost me $60 in bank charges to date. Then (of all things) I see another charge for $59.99 against my account for merchandise that they "ship on approval"; which I haven't even received. I am normally quite good at handling my business affairs but this one has me stalled... (for now). I guess the FTC and the AG in both states are next contacts.
I have sent back the coins which were sent months ago. I did not order these coins and I know they're fakes. somehow I continue to receive notices even though I sent everything back with a note, called them and they deny getting my package. I would like to know how to expose them and stop them from sending any notices.
I have currently received THREE past due notices from this company... AFTER I contacted them to cancel my subscriptions. The bills they say are unpaid. I have records of paying one bill with a credit card, and the second with a check (which was deposited by American Mint). I went to their website, but cannot access my "account". I sent an email to their "customer care" department (via a link on their website), but never received a response... and received another "past due" notice.
American Mint sent a 'winning ticket' for a free coin. So I paid the shipping and handling of $6.95 and thought I got a good deal. I got the coin but they also billed me the full price of $79.95, late fees of $10.50 and threats to send it to a collection agency. See attached invoice and original sales ad. It's sad that this company's name has American in it! Greedy slim balls.
I never could imagine that such a dirty business is possible so long time on so high level of spread! They target elderly people to sell them expensive coins for cheap. Then, they send you invoices to pay full price for one and all other coins you didn't order. I, believing them, sent them 12 orders $4.50 - 11.90 based on the "vouchers", "credits", "discounts" etc. offered. And now I received lots of invoices on hundreds of $! Is it not criminal activity business!
I received a spam snail-mail packet from these people touting their "collector" coins. After review of their screed containing a "jackpot scratch-off" card that said if I uncovered three jackpots, I would "win" a "valuable" proof coin. I decided the whole thing was a "too-good-to-be-true" scam. I dumped the whole packet of their trash back into their Post Paid envelope and dropped it into the postal stream. Next month I received from them a "replica" stamping of a coin, a vial of "free gold flakes", and a fake "replica" of a double-eagle coin and a bill for $89.95 plus $6.95 shipping. Mind you, their come-on clearly states that no orders will be filled unless shipping is paid in advance. 1) I did not make an order for their junk. 2) I did NOT send them shipping fees. They assigned me an account number (**) and are trying to collect money from me.
Federal postal regulations state that Items not ordered need not be paid for - It's just the LAW! I contacted their billing dept. and told them that if they wanted their junk back, they should send me a paid shipping label. About a month later, a label arrived and I put their junk back in its package and sent it BACK to them. They bounced it back and sent another bill (separately) for the total of the previous bill plus a late fee. Yeesh! I packed up their stuff in another shipping package, insured it and with return receipt required. This month I got another bill but for just the $6.95, PLUS another late fee of $10.50 and a threat of collection action. My next stop will be my lawyer's office where I will request him to begin filing fraud proceedings against them with the state. This cannot go unanswered!! They are thieves and must be stopped!!
I received a letter from American Mint dated 01/25/2017 attached with a credit statement showing $50.00 credit with an offer to redeem it by 02/18/17. I fell for this bait and ordered the Special 10th Anniversary Edition Bald Eagle Pocket Knife at a cost of $9.95 plus shipping of $4.95. This amount was paid by a check that was cashed on the 2/24/17 at my bank. Now, to my surprise I received a reminder asking to pay $59.95 and a threat of incurring additional late fee if I don't pay now. I fail to understand what kind of rip off business is this?
I am not satisfied with this purchase, as these are Chinese made fake pocket knife that was offered with a bait price of $9.95 plus shipping at a total offer price of $14.90. I have researched on this company and numerous consumers have complained about their unethical and deceitful business deals, cheating unsuspecting consumers with this kind of bait offer and billing again for the same product that was already paid for per their initial offer. Please see how Consumer Affairs can deal with this company and solve this issue. Thanks for your help.
This company target older people and keep sending coins and sending bills. Exploiting older and innocent people. They use address as P.O BOX 10 Mechanicsburg, PA 17055. Obviously, not a legitimate business at all. This company is committing criminal activities, should be indicted. Do not fall for this company.
Like everyone else I thought it would be nice to add to my coin collection. Well I sent their "EXTRA" coin back and within 2 days they received it (always use tracking)…and 3 weeks later my account get charged $89.95. I definitely wrote on the invoice…DO NOT SEND ANY MORE coins. To which of course they say... "well they've already been shipped." So here’s my advice-cancel your bank account so they can't take out anymore $. I am getting a different debit card and I'll never fall for this again.
I had one transition w/ American Mint & they continue to charge me monthly. I disputed this problem w/ my bank and I won. I also saw that there is a class action lawsuit against these scammers. Do not deal with these dirtbags.
This company makes literal use of credit (don't mistake for credits given by other companies) to lure the recipient of the mail. They will send you an invoice for 4.99 with credit of 70.99 for a coin or something. The person will think that he is paying 4.99 for the stuff promised in the mail. But actually what is agreed upon is to pay back 70.99 after receiving the stuff. That means according to them you are given an option of paying the credit amount later. It is like giving a loan of 70.99 to be paid back. Very misleading.
Also they send you some other stuff with it so that you would open the package to receive what you ordered and hence are committed to the other stuff also. Best advice is do not open any mail from American Mint and even if you open do not send any amount like 4.95 or 9.70 thinking that you got a bargain. It is a bait to make you pay a lot of money for a stuff you do not need or want. It could be worthless also for you. Warning is that you are protecting yourself by not opening any mail from American Mint.
They are hustlers, slow to respond and their business model is seriously flawed and deceptive, luring you in with complicated offers of credit notes and special award vouchers, requiring you to learn a whole new vocabulary just to understand their terminology and what it is they're talking about, and bombarding you with information overload of endless advertisements, marketing, and promotional materials for other products to confuse you even further.
Don't play in their game. They have a complicated and confusing business process that you can never get out of, so I would avoid them altogether. After numerous and repeated contacts with no response via telephone, email and snail mail, they eventually responded to serious communication when their BBB rating was threatened. You need to clearly state that you are not interested in receiving any of their promotional materials or offers, you do not want to conduct any business with them, or establish an account with them, or have a relationship with them in any way whatsoever, and you might be able to shake them off.
American Mint Company Information
- Company Name:
- American Mint