Finance of America Reverse Reviews

Getting a reverse mortgage seemed like a good idea to save on mortgage payment and to have the security that it offers. We spoke with Adam, the agent from Finance of America, and we really clicked with him. He worked with us and didn’t rush us. He was always honest about what things were and was good to work with, so we stuck with them to the end. We followed the protocol and altogether, the whole process took six weeks. We were also satisfied with the rates and terms of our mortgage. We got a good interest rate, which happened to be pretty low that week, and we were happy with that.

I had been communicating with Finance of America Reverse for over a year, and I always felt committed to them. Their customer service was excellent. I was working with one young guy named Andrew for that whole year. The person who came over the house to sign the documents was, however, a hired service and they weren’t very good. They didn’t have all the paperwork in order and they had to come back two or three times.

I considered doing a reverse mortgage a couple of years earlier, so I had a contact. When I called her, she was no longer doing those and she referred me to a rep at Finance of America Reverse. The rep was very nice and easy to work with. She was very upbeat and had a great phone voice. I never did meet her in person, but she was very honest and to the point. We had to go get over some hurdles and she worked with us to get over them.

I liked how Finance of America Reverse was in touch with me. I felt very comfortable with the salesmanship and the experience of the individual with whom I worked with. Everything went smoothly when I went with them.

I'm an old guy who was looking for something that was a little bit like long-term care insurance, which you couldn't buy if you are an old person. Choosing Finance of America Reverse involved a number of things -- reliability, customer service, stability and a lot of comments I saw online. I had mixed feelings with my loan officer. The actual person was, probably, good and helpful, but the administrative people behind him were atrociously bad at what they were requesting. It was totally ridiculous. I had to call in people which costed me thousands of dollars, and extended the time for a month. Every expert that came in said that what they had done was absolutely stupid. In a sense, it was amazing that I went through it.

I had a lot of questions and Finance of America answered them. I needed money to pay off a credit card that was really high. The reverse mortgage I got fixed it and gave me some money to catch up on everything. The loan officer had never done a reverse mortgage and really didn’t know what was going on. So, I had to help them. I thought they were kinda stupid. They should have reviewed what a reverse mortgage is. Also, I thought I would get more money, but that’s the way it goes. I’m sitting pretty now.

I had some of my neighbors indicate that a reverse mortgage is something I should look into. When I finally decided to follow up, I had a very good friend go online. He and his wife narrowed down the choices to five, three of which you could only do online. The other two were Finance of America and AAG. A couple of years ago, before I paid off my mortgage, my neighbors told me about AAG. I followed up and got some information, but considering how much I had left on my mortgage and what the house was worth, I didn't think the end results were satisfactory. I dropped out of that and let them know that I was not gonna do anything until I retired.

I had looked into AAG and they were too much. With Finance of America Reverse, they gave me 3.19 interest rate for the first year and nobody could get down, at that time, under 4. And then there are the increments that they could increase, which people can’t interpret and weigh for long-run dollars and cents. My only problem with FAR was how long the process took. It took three or four months and it was because the inspector, who said he had been doing it for 30 years, gave me the final choices as far as yay or nay. I was not going to any fires, and the market here has gone bananas. Over the last five years, I have increased -- we bought this in the 90s and the value on it has gone through the roof. It is about 400 now. My inspector was a joke. I also had to take pictures that he failed to grasp while he was here. He was not very impressive.

After checking around, the deal was best with Finance of America. The margin and the closing costs were the most competitive out of the four companies that I checked. The loan officer did an excellent job. I was impressed with his excellent communication. He made sure that I knew what was going on. I got everything that I needed and was waiting for him, he was timely. He was also very thorough and quick. The closing went smoothly. I've done a fair amount of mortgage closings before and this was a very good type of experience.

I went online and I contacted lenders, gave them the assumptions, looked at the terms, and made my decision. Finance of America Reverse was just great. The person that I dealt with was Eric and he was excellent. I always wished the rate would be lower but it was the most competitive rate that I found.

Someone told me that it was a good thing to do a reverse mortgage to eliminate the mortgage bills so that you can get everything in place and retire. So that's what I went with. But I didn't realize it was such an ordeal. The process took a little bit longer because Finance of America messed up on some of the things. I had to get the house and they had to be assessed twice because they screwed up and missed some things. They also looked over different things that they shouldn't have. There were different things they had to do that they didn't.

We chose to do a reverse mortgage because we needed the money. Finance of America was the best one for us. Our loan officer was very good. Her name was Julie. She kept us informed of what was going on and did her best to help us in any way she could. The rates and terms were okay otherwise, we wouldn’t have done it.

My mother's caregiver expenses are so high and we were trying to find a way to cover that without having to cash in all of her investments. Getting a reverse mortgage with Finance of America for her was a long process, but it was not any longer than getting any other kind of mortgage. All the stuff that had to be done and found, the paperwork and having the property inspected took a little bit of time. However, the loan officer was wonderful and incredibly helpful. He really went out of his way to help us. It would’ve never happened if it hadn’t been for him. The rate and terms were what I was expecting. It was what we had kind of talked about from the beginning.

I couldn’t pay my bills anymore. All I had in the world was my equity in the house. At my tender age of 86, doing a reverse mortgage was now a good idea. I got sent to Finance of America and I ended up with Amber. She was wonderful and I loved her. I wanted her to climb on a plane and come out here for the closing but she didn’t. But she was like a bosom buddy by the time we got finished. Once all the preliminary stuff were done and it was okay then I ended up with someone else.

They were the best of the few that I checked. But the process was long. We started in September and we ended in January. There was a lot of things that had happened that didn’t seem to be normal. They had to have two appraisals. The appraisers take time to schedule and then the appraisals didn’t match each other. It went on and on. The rep that I dealt with kept getting inundated by Finance of America Reverse for more of this or that. It seemed that things kept going on. He said, “Oh, we forgot this,” or, “We gotta do this,” or, “This needs to be done now that we’ve done this,” when they could’ve been done all at one time. But overall, everything went fine.

Finance of America Reverse kept asking for more information and I had to keep sending it to them. I didn’t have to do that with the first one. They were driving me crazy. I have a second house which I rent and they wanted to know if I had insurance on that house. I just needed some immediate help right then to take care of some problems but I told them I don't want it anymore. The girl asked me to hold on and she called back in the afternoon and said the process going through. The girl I dealt with was wonderful. She was compassionate and caring. She’s the one that finally got them to okay it.

We haven’t had to draw anything down, but everything’s gone well with Finance of America. We did a reverse mortgage due to our age. We’re comfortable financially, but we always know things come up, and if we need it in case of emergency, it’s there. It’s available within a couple of weeks, and once my bank sees that I did a draw, they’ll allow me to draw on them and get a 10-day signature loan. It’s coordinated out really good that even if we have problems with the kids or the kids have an emergency, we’ve got extra funds that we don’t have to go after our liquid assets and drain ourselves down that way.

I called a couple other companies and they were not very nice. I got an email about reverse mortgage, so I called Finance of America Reverse and Ellen was very good to deal with. She was excellent and that’s why I stayed with them. But I held off for a while because there was gonna be more money coming out after the first year. But once we got started, the process took three weeks. They were excellent. They did what they said they were gonna do.

I talked to four separate outfits over a year and a half and the Finance of America Reverse person happened to hit me at exactly the right time. She was charming and very pleasant throughout. She was also very matter-of-fact and spoke my kind of English. I had looked into reverse mortgage fairly thoroughly and I thought that if I was gonna do it, she was the perfect one to help me because I could tell she was honest. She had exactly the right disposition to make a deal with me and she was very attentive to everything that I suggested. She should be attentive to it. I’m an old man and she’s not. I am more experienced in life. We almost got to be good friends on the cellphone.

Finance of America was the only one really willing to work with. I was really happy with their rep. He kept me informed and I was impressed with the way he kept in contact with me and was quick to return calls when I called him. The overall process was a little more drawn-out than I thought it was. He told me it should take around 90 days, and it took about 120 days. But I'm happy with the rates and terms. The reverse mortgage helped me quite a bit. It's given me a little extra money when I needed it.

We felt like a reverse mortgage was a better fit for us. Finance of America talked to us and it sounded like it was something we wanted to do. The application process was pretty thorough. We had our loan officer once before on something else and so we already knew a little bit about her. She was nice to work with. As far as the rate, it is pretty good. The process took quite a while, but working with Finance of America is going to be a big help to us.

After we checked into everything, getting a reverse mortgage seemed like the best way to go for what we wanted to accomplish. The lady that we dealt with was very responsive and understood everything that we had gone through along the way. She was the reason why we went with Finance of America. We also looked at the company that Tom Selleck advertises for and we weren't really impressed with the gentleman. He was very pushy and that was not the way the Finance of America loan officer dealt with us. The process of obtaining the mortgage was pretty smooth. We had some issues along the way- we got sick and had a death in the family. But once we worked our way through all that, everything went well.

I saw Finance of America on my email and I left some information. When I got the phone call, Nicole started talking. I thought she was associated with somebody else but she wanted to talked to be about reverse mortgage. I was a little leery when she asked for my details but she sounded so nice, I gave it to her. Finance of America gave me a whole better deal.

I made a promise to my grandmother that I would keep her in her home. She ran out of money and I was supporting her. And then I got pregnant and now, I'm about to have my baby. I couldn’t afford to carry my grandmother, have another child and everything and deal with it. My grandmother didn’t really have a credit score because I’ve been taking care of her for quite a few years. With no credit activity, you’re not gonna get a loan or anything like that. I was talking to a few people and they told me why not let my grandmother's asset pay for her to be at home. That was a really good idea. She works hard for the house. Why not use it to make her life better. That’s what we decided to do and that’s ultimately why we decided to go with a reverse mortgage with Finance of America.

Finance of America was the first one that responded to me. I really liked their rep, Ed. He did a really good job. He was very easy to communicate with and he was like somebody I’d known forever. He was very friendly and made it very easy, and when I got worried if I e-mailed him about something, he’d get right back to me on it. I’m really happy now that I've done it because of all this crap that’s going on. I don’t have to make that mortgage payment which was my biggest expense. It’s really nice right now because I thought, “Well, if I ever receive the $1,200, I would just put it on my Visa because I’m pretty much charging all my food because I don’t want to touch money. My son uses my card and does my shopping for me now.

A lot of people called up here about getting a reverse mortgage ever since I started getting my mortgage loan. I was gonna get one somewhere else, but I was looking for the right people. Then, I talked with Monica from Finance of America Reverse and I liked her. She told me all about the people she went through and she was really nice. She came in number 2 in the whole company but she should be number 1 because she knew more than anybody. She was very good and she talked me into getting the reverse mortgage with them.

There was work that we needed to do in the house. We went through a couple of financial hiccups. We already had a mortgage on the house and it wasn't a lot but it was big enough. My daughter told me that we needed some time to regroup and still be able to take care of the things that we needed to do. My daughter is a mobile notary and knew how reverse mortgages work. In addition, I had done a reverse mortgage with my father. My daughter did some research. She said that what we could do was pull some money out of the house. We didn't have to make payments on it right away and this would give us a breather to get the stuff that we needed to get done and get everybody's income back where it needed to be then we could start making payments.

Finance of America did a great job for me. They gave me a new life. I would have been on the street. They got me the reverse mortgage. I put my house under my son’s name in case anything happened, and everything got all screwed up. Julianne was my rep. She did my reverse mortgage and she was great with me. She called me at hours that I didn’t think she worked. She was my angel.

I did a lot of research and I got the best service from Aaron. He was very responsive and very knowledgeable and very thorough in answering all my questions. He didn't get frustrated with me because I get into the weeds and he didn’t seem to mind. So it was a pretty good experience.

I wanted to get a car and peace of mind and got a reverse mortgage from Finance of America. It was slow, but it went through. I needed inspections, then I needed a notary to come out twice to sign papers and the paperwork was about 50 pages. Also, I wish the rates and terms were better, but I have no choice. However, Francesca, my loan officer, was very pleasant and knowledgeable. She went out of her way to try to help me.

I had other agents call me up and they wanted to help me out real bad, but I picked the rep from Finance of America because I like their rates and the percentage they gave me and I was very satisfied. But I didn’t really care for the rep's service too much. He kept me waiting all the time and he wouldn’t do what I asked him to do for me. And he never returned my calls.

Finance of America Reverse called me back and I was given Nick as my loan officer. He was always there and if he didn’t answer the phone, he would call me back very shortly. Any time I needed a question answered, he would answer it. I really liked that. Everything so far is all right and couldn’t be any better. Finance of America is the best I’ve ever had. I don’t worry about having to get money in the bank every month. I’m trying to get everything paid. But right now, it seems like everything’s gone to a standstill and everybody’s got a problem. I didn’t know I was gonna have to let that much holdback. I thought I was gonna be able to use that to pay one of my credit cards. That’s the only thing that. I wasn’t understanding all of that.

My wife and I had heard about reverse mortgages and decided to see if one would be right for us. After talking to different companies we were and fell in a unique situation and a few were either unwilling or unable to assist us. But Taylor of Finance of America Reverse took the time and effort to get us approved with a loan that was agreeable and beneficial for us. Without his effort, this would not have been possible. We not only appreciate his effort but would highly recommend Taylor and Finance of America Reverse. Both went above and beyond what the others did to accommodate us.

My brother went to Finance of America Reverse and it worked out good for him. So I gave it a try. EJ, the lady that handled it, did a beautiful job, and I liked the way it went. It all started with a paperwork in about 50,000 pages, and then a lady come and went to them all and checked them all and did all this Math. I would have liked a little bit more money for my property. But it worked out fine. I just talked to the people at the bank the other day and I asked them if I could put more money in the bank. There’s 28,000 in there and I asked if I could put two more thousand in there and keep the same interest, which is 5%, and they told me I could. Everything’s just working out great. So I’m happy with it and my kids are happy with it. They don’t want the house and they got a year to sell it after we’re gone, and they can keep whatever is left after they pay it off.

I'm done with Finance of America Reverse. There was a lot of money and a lot of time spent on the process. I did the reverse mortgage because my wife has dementia and I went bankrupt. But every time I turned around, they had changed their mind. They would say we were ready to close but then they would say we couldn't. They would need and that. It was just a piecemeal. It would have been better if everything was known upfront instead of dragging it. I also had to go to court and become my wife's guardian. I've never had such a mess in my life. If I hadn’t invested so much, I'd have canceled the damn thing. It was dragged out for five or six months.

I'm 83 years old and I wanted to have a little bit more freedom. I decided I would take a reverse mortgage at the lowest interest rate I could arrange. I considered Finance of America and two other organizations. The latter were both rather difficult to work with. Finance of America was very easy to deal with. I love my experience with them and I’m very pleased. I recommended that another client go with Finance of America and they did.

Everything with Finance of America went very well. I would definitely use it again. Katie was wonderful. She was very professional and she did her job really well.

I was retired and hadn’t gotten social security yet. I needed money and decided to get a reverse mortgage. Working with Finance of America's rep was very good. She explained everything really well and kept in contact a lot. The whole application and underwriting process took about six weeks. The rates and terms were better than the others I looked into.

I did a considerable amount of research and determined that Finance of America was certainly in the top three of the reverse mortgage companies. I talked with persons from two of them over the phone, and based on the whole demeanor of the conversation and the information I was given, I particularly liked the representative that we dealt with at Finance of America as opposed the person I talked to at AAG. When we went with Finance of America, we had to work through some things because it was very difficult to get an accurate appraisal on our house given where we live, but that finally worked out fine. On the second appraisal, Finance was even concerned enough that they took the initiative to go out and have it done again.

I had a deal with AAG and we were in the process of getting that mortgage through them, and they wouldn’t return a phone call and I got pissed off. When I did get a hold of them, I told them I didn’t wanna do business. I went with Finance of America. My loan officer was good. The terms and the rate were fine. They had it nailed down, and we either could go with it or not go with it.

I worked with Monica and Travis and they were very nice. But it took me five months to finish the process. It took forever. Every single day there was something else that was required. The underwriter was a pain in the neck. I was approved and then I was not improved, then I was approved and then I was not approved. If I owned Finance of America Reverse, I’d get rid of the underwriter.

I did a lot of research when I was thinking of doing a reverse mortgage and I ran across Finance of America. I liked their whole operation and the things that I heard, so I tried it. And I had an absolutely great relationship with the guy that I dealt with. I talked to him a few times before we finalized it and he responded unbelievably every time. The application process was extensive but good. The application and underwriting process took longer than it should've. Now, I have a $400,000 loan and it's 2,300 bucks a month interest, which is a lot of money. If I had the choice of doing a reverse mortgage or not doing it, I wouldn't do it. However, I'm very satisfied with the experience.

Finance of America was rated the best. I had gone online and looked at companies. I also talked with several other companies but I liked the way Finance of America responded quickly. I liked the person that I was talking to. She seemed very knowledgeable and very experienced, although she was a little talky. Still, the process went very smoothly. I was happy with everything except the appraisal process. I didn’t feel the appraisal was anything close to what it should be. The guy was older than me and I'm 80. He came with his appraisal already in hand without seeing my house and staying in the neighborhood. He had gone online and took comparable sales that I knew were not comparable because I've been in the homes that he was using for comps. The comparable that he used were terrible.

My husband died and it just became a bit much for me. I needed help, and I said, “You know what? I don’t wanna lose my home, so maybe I'm gonna try for a reverse mortgage.” I loved Kevin. I was going to go with another company first but it was something about Kevin that I just bonded with him. I liked him better. I had a very good teacher. He told me and took me step-by-step, so it wasn’t hard for me. He walked me through everything. He was always there for me, morning, noon, and night. He was very helpful. I could not have had a better person to handle my affairs. I don't know what I would have done without him. I have a lot of friends in my business. I tell them about Finance of America Reverse. I really am very happy with them.

Taylor, it was excellent working with you, I found it smooth and I didn't have to do much at all. Thank you for your service. I would recommend you to all my friends that were in need of your services.

Finance of America Reverse was recommended by a friend. I loved my loan officer. She was great. She answered every question, was sympathetic, and responded immediately to any question that I had either by email or text or every way that we communicated. She was very responsive. Their process seems very logical to me and it’s been two weeks since it’s concluded.

We needed some extra money. We needed an equity line of credit on our home and I had one with another institution but it wasn't as much. I knew that Finance of America is a good company and I got a good review from someone too. They were very good and things worked out very well.

I got information and quotes from four different companies and narrowed it quickly down to three and then two companies. It got down to who I was most comfortable with and the terms that Finance of America Reverse offered me. The gentleman that I dealt with wasn’t pushy and he answered all my questions. Working with them is a good financial and business move. It also comes with other things I wanna do.

Finance of America Reverse is one of the top rated companies so I sent an email and inquired, and then I got a email from one of the agents. The application process was very simple and the lending process was very easy and very seamless. The loan officer was very helpful, emailed me every day, with any questions I had. I can’t fault one thing. Everything was perfect. My loan officer, Miranda, was very friendly and eager to help. She bends over backwards, works after hours because we’re in different time zones.

My loan officer was very good. He was nice and he stayed on top of everything. He went above and beyond. I was very satisfied with his work.

Finance of America's process seemed like forever. There were little issues with the home that I had to fix before it would go through. There were some things that had been done to the house before I bought it that weren’t up to code. Other than that, I didn’t have any problems.

Another company claimed to be number one in America and fooled around with my reverse mortgage for six months. Every couple of days, they’d ask me for something else and then at the end of six months, they said they couldn’t do my financing. And then I looked at Finance of America Reverse and it said it is number two in America.

I’m 80 years old and my wife’s 76. When we retired, we were set up pretty good. We had our house paid for and we inherited the house from my parents. I did a lot of work that I had money back then. So, I had the house all redone, spent a lot of money down here. We live on a lake. And then for the next 15 years, we used up all of our regular money tree that you retire with. And once we ran out of our funds, our investments and stuff, we got to where the maintenance was getting to be too much for us. Even though we don’t have to pay house notes, just keeping the place up was starting to be a burden.

Nick, the person I dealt with, came across as professional and honest. He answered all the questions when I asked for them. He did not push, and then he let me made up my own mind. He was responsive and he was good to work with. He sent me some information immediately when I talked to him -- some of the others I talked to would say, “Well, you gotta do this. I did this before. I mailed anything out to you.” I was like, “No.” So, the whole process was easy.

I thought a reverse mortgage would be a good way to get rid of a very big financial burden every month that’s getting harder to take care of. It was relatively easy to obtain a mortgage with Finance of America. The gentleman I worked with, Adam, was very helpful and knowledgeable. He took care of any questions and got a lot of things done. It went very smoothly. It’s working out pretty well so far and I’m very satisfied.

Finance of America Reverse was the third one I went to that would even give me a shot. Their rep got it through for me. I love her. She worked with me and got me over the humps that were holding me back. I don't have horrible credit. I had a couple of glitches that I had no reasons for, and she got me through it which the other two companies just blew off. They were rude about it.

My husband was sick and we were having a little bit of financial trouble. He passed away in October, but he thought doing a reverse mortgage would be a good idea for me. A friend of mine told me about Finance of America. The loan manager I dealt with was very helpful. She was always there when we called. She always answered or she called back right away. She's very efficient. Everything has been completed now. I'm less stressed, less worried.

Everything went well with Finance of America. I did a reverse mortgage as part of my retirement plan because it was financially feasible for myself. The loan officer who got it for us was the most honest. I spoke with eight different reverse mortgage companies and she did the best job. She was also very helpful and always available. When there were questions since we had a few difficulties along the way, she always reassured me that everything was going to be okay, and it was. The terms and rates I got were very good too. I had a very good experience.

The rep I worked with from Finance of America, Monica, was really good. Every time she said she’s gonna do something, she did it. The process kinda took a little bit longer than what I expected, but that wasn’t a big deal. There were some glitches that had to be cleared up, and she did clear a lot of things up. She got it handled real quickly. The terms and the rate were better than what I’ve had. So, I saved money on it.

Somebody told me to get a reverse mortgage and it was the best thing ever. I like it. My experience with Finance of America has been fabulous. Process-wise, it was really personable. The guys that handled it became friends with me. The second guy’s name was Randall. I am still in touch with the last guy. We call each other and talk to each other. We have a great relationship. He was really very special. He was a great asset to his company. He was the one that kinda handled the whole situation. He was fantastic.

I’ve been putting everything together and realizing what had in the way of equity that had built up over the years, and our mortgage was paid off. I checked and did some research on reverse mortgages and the pros and cons. I then decided that it would be a good way to have another source of income for us. Finance of America Reverse had a location here in the Indianapolis area was the number one reason that I went with them because my preference was that I could sit down at the table across from a person and not do this all via phone. Number two was their size. The third reason was the fact that they carry the paper and don’t package it and resell it.

It was very easy to get the mortgage but there was some issues with the funding toward the end. There was some confusion on paperwork so that could've been better. The loan officer could've been more involved in sorting out the problem. It was the typical sale type of thing where it was gonna get complicated and the loan office didn't have time for it. So I was a little disappointed. Other than that, everything was fine. It allowed me to free up some cash that I wouldn't have had otherwise.

I already had a reverse mortgage with them and there was no money out of pocket. Getting the loan this time went okay. It was a little slow but the rep was very informative and he kept his word when he said he was gonna call. Everything went smooth as far as that was concerned. He seemed to be on top of everything. But somebody should find a way of making the paperwork a little bit less. Other than that, everything is going smooth. My rate was 2% less, so that was good.

Diana was unbelievably superb to work with in all categories and we were very, very pleased. She was very explanatory. There was a time when she called me to talk about Finance of America Reverse, and at the time, I told her that I wasn't interested at all. And then, she followed up two or three months down the road, and I inquired about it. I got more information from her and then we established communication and moved forward until we finally got it taken care of. She followed up everything from her side, and I followed it up from my side.

The guy that I was dealing with responded to me and got back to me. He was good. I really liked him. That's why I went with them. I called some others and they never would get back to me. The other one I called was one where Tom Selleck advertises, and they weren't very efficient at all. I had got a call from somebody else after I dealt with Finance of America Reverse, and I would've been able to get more money out from them. But by the time it was coming to the end, I was in a hurry because it did take a few months, so I didn't go with them. The guy from Finance of America Reverse hooked me up with everybody, including the appraiser, and the person that came out that had to get the paperwork signed and I liked her too. Everything went fairly smoothly. The process took quite a while, but I wasn't in a big hurry.

After searching for a reverse mortgage, Finance of America was one of the few companies that called me. They were very sincere and tried to help me with whatever I needed. The application and underwriting lasted from September to December. There were a few steps there and they couldn’t help it. That hindered my case. They had many questions. Another problem was they came up every other day with different forms. The process of obtaining the mortgage was a little bit longer than I thought at the end of it. Other than that, my rep was very good. She was very eager to get me going and get me my loan. Her guidance was fair and I was very comfortable working with her. The rates were also good. Finance of America was very helpful. Now, it's easy to pay my bills and everything else.

Finance of America's rep, Aaron, clarified as much as he can. He was very easy going and explained everything thoroughly. Whenever he called, I was trying to be there to answer his questions, but it went pretty well. Applying with them took a while though because it wasn't done by the computer. I'm not computer savvy for it to be done that way. So, it was snail mail back and forth with some items. Even so, the rate and terms I got were above average and I'm satisfied. Working with FOA has made my life easier with having access to a line of credit which I need.

FAR had gotten good reviews, so we went with them. The application process was pretty simple. It took a couple of months and the person who worked with us, Nicole, called and texted us quite often to make sure that we were understanding everything. Things have been good so far.

I put in a little bit of info on my computer to inquire but then the bell got rung and everybody started calling me. The salesman from Finance of American was the most personable and never ever was he forceful or did he need an answer. I told him that I was just getting info and the whole nine yards had to be discussed with my husband. There was never a hard sell or any kind of pressure.

My insurance company said that Finance of America Reverse is good. In getting the mortgage, I spoke to a lady a couple of times and she sent somebody out to look at the house and gave me appraisal. She also sent someone else out to help me sign the paperwork and then I received the check a couple of weeks later. The application process was quick and the application and underwriting took about 6 weeks. Interacting with Barbara, the loan officer, was good. She was on top of everything. She called every day and told me the process of what was going on.

I had a friend who told me about reverse mortgage and he recommended me to another company. I already talked to them. However, they had the closing cost and whatnot that were more than Finance of America and they were from out of town. I didn’t get to see them. On the other hand, I liked talking to the gentleman from Finance of America and he wasn’t charging the closing fees that the other place was. He seemed to know everything and likeable. It was comfortable working with him. The application was easy too. The application and underwriting process didn’t take too long. I closed on homes before and it takes a long time, and this one with Finance of America seemed to be okay.

I'm 94 years old and by myself. I wanted to have that money from a reverse mortgage available and the application and underwriting process with Finance of America went quite well. Their loan officer was wonderful, very helpful and nice. I felt very comfortable working with him right from the beginning. The rates and terms are reasonable. I was very satisfied with them.

Getting a mortgage from Finance of America Reverse was a really straightforward process. The advisor who looked at it said that it looked like it was a good offer and that solidified it. However, I would have liked a little more information about the earning potential or lack thereof of leaving money or of not taking the money at the time. I'm still not quite sure how that works. Other than that, dealing with the loan officer was easy and everything went well. He was generally reachable except one holiday but it didn't really matter. Everyone seemed competent and knew what they were doing. The guidance I was provided was good and I could call them if I had any questions or concerns. The rates and the terms of the mortgage were very good as well. So, I haven't withdrawn any of the money and I don't know when I'm going to but it was just a matter of time to make some more cash available if we needed it.

Finance of America Reverse helped me to take care of some things I needed to take care of. Their process was good. Everything was pretty self-explanatory, but they went through a lot of stuff. Francesca, the lady I dealt with, helped me and she did real well.

I had a massive amount of equity in my house. I tried some other reverse mortgage people, and I didn’t get the appraisal values that I was hoping for. I cornered Finance of America for a while and I wasn’t really crazy about their 6.99 interest. But I had developed a relationship with my loan officer, Carolyn, and we always got along. She was a very high-energy gal. She’s awesome. I did four different appraisals and I had another loan officer that wasn’t as demonstrative about giving me the appraisal that I wanted.

Magnum P.I. has a series of commercials on Finance of America Reverse and I happened to find them first when I went on the computer. The application and underwriting process took about three months. There were a lot of signatures but I was very happy with the process. The rep, Ryan, was very personable and I liked him. He answered my questions when I had them and we had a good time. They were good as far as getting me through the process and explained the pros and cons of the experience. I wish I could've done it years ago, but that's not how things are structured. I went in with my eyes open and I'm glad that I did. The best thing about it is I no longer have a mortgage, which is awesome.

Finance of America was very helpful and their agent was really very nice to talk to and to work with. They made me feel at ease ‘cause I was a little nervous about doing a reverse mortgage. They answered all my questions and they were very patient with me. A lot of times, the verbiage is a little different and I don't always understand them. But they made it very easy and pleasant. So, I decided to go with them. I happened to refinance my house last year and had taken out some equity. So when I first started talking to Finance of America, I had to wait a year before I could take out equity.

I went online and asked what was the best reverse mortgage company ratings and Finance of America Reverse was listed as the top 3. I made three calls and Finance of America Reverse was the one that got my interest because of the agent that called me. She was local and she was very, very experienced. After several quotes, I went to my finance advisor and he viewed the three I submitted, and he also selected Finance of America Reverse. So we went with them.

Finance of America Reverse had the best deal and their rep who helped me was very good. I was impressed with his willingness to help. While I hope they could lower their rates, the length of time it took for the application process was reasonable.

I’ve retired and I was falling behind payments. With my girlfriend's help, we got a reverse mortgage done. We had two great, fine men who helped us, George and Ed, for the application to go through. We started it early October and it wasn’t final until December. I figured it would take a while and it did. Other than that, having the reverse mortgage helped me more than one would ever know and I appreciate it. Finance of America Reverse was nice to me.

Finance of America’s application process was heavy. It was too many signings and it was a very cumbersome thing. They had to send somebody out and the process was a burden for over a month. Nevertheless, I like Julie, the loan officer. She was a pleasant person and it was very comfortable working with her. The guidance she gave was good. I was ready to throw it in and it was she who helped out on that. Working with this company seemed like a good idea at my age. So, it gives me some security. Overall, I’m satisfied.

It was quite a lengthy process. From start to finish, it took about three months. The longest was to make up my mind to actually do it. Once I decided to do it, the actual process didn't take that long. But getting all the paperwork and the preparation took some time prior to that. I had to talk to somebody, they had explained it to me, and then I had to get an appraisal. There was a lot of paperwork. But for me, the process seemed to be okay. The person that walked me through was very patient. She was excellent.

Finance of America Reverse got a good rating, and when we went to the City of Aurora for the counseling, the gal said that she’d heard of the company and they were good, so we stayed with them. I did the process online, and I got a call right away. It was real easy. I followed everything that Scott told me to do, and it was really pretty easy. I was surprised.

I did a lot of research and I spent about two months going through it and I had a lot of information before I started contacting Finance of America Reverse. At that point, I was not a neophyte. I kinda knew what I was coming up against. The woman I dealt with was very professional. I contacted a number of people and she was the best of the bunch. The people that I contacted didn’t give me the information I wanted right away. Some people didn’t understand what I was trying to do and some people never responded at all.

My daughter found Finance of America Reverse for me online and she told me to give them a try, so I did. Everything then started to just work out right and go very smoothly. I'm pleased with it so far. Our loan officer was very good and he answered all questions. And if you called him, he would get back to you as soon as he could, which was very nice.

I was very pleased with my reverse mortgage process with Finance of America. It was consuming but it was educational. I met nice people who came to my home, and very patiently, we went through all the records and did a lot of signing. My loan officer was perfect too. And it would’ve gone faster if we started a month earlier, away from the holiday season. We ended up having to go into the next year, in January. It was like a hurry-up-and-wait type of thing. I didn’t enjoy my holiday season because I had this hanging over my head, and I knew that there were other things I had to sign and just follow through. But I am not unhappy that I did it. I’m going to pay it back when I can someday.

I did my research to pick a company and then I called Finance of America Reverse and got somebody. The rep was so personable and very helpful through the entire process. We communicated by text and cell as needed, and papers were done electronically. It was a very easy process. The rate and terms are good, but rates have gone down a little bit since then. Still, everything went seamless and it was a good experience.

I really needed some money to do some things and ended up working with a young gentleman from Finance of America Reverse. However, things did not go as well as I had hoped. I requested a refi and was expecting a lot of credit, but he turned out saying I was behind on my taxes and insurance, which was not true. I’m not getting that money that I had hoped for, and I’m not that very happy with it. Anyway, it is what it is and I’ve signed the papers. It’s passed three days, so it’s one of those things I have to live with. I just wish that if you make a request, one should be right upfront with what’s going on from the beginning.

We started working with another company and every question we were told she would get back with us. From the minute we talked to Taylor he answered all our questions. He was pleasing to talk to and made us feel at comfortable. He always got back to us ASAP and still does even after all is said and done. We would refer him to anyone going through this he knows what he is doing and is easy to talk to.

I chose to do a reverse mortgage so I didn’t have to make any more house payment. We interviewed a couple different companies and we liked Finance of America Reverse. The application was not that easy but not that hard either. We just went along with it. We had a couple little stumbling blocks, but nothing that was gonna deter us. The fellow that we started out with was really good, very informative and then he had to leave town. And the fellow supposedly that took his place was upsetting. I hate to say that but he wasn’t helpful at all. So that would be the only thing that could be improved.

Finance of America Reverse came up when I looked online and put in a query of what would be the best reverse mortgage company. I liked the reviews that they received and decided to work with them. I called and left a message, then the loan officer called me and answered questions. He was great to work with, but he left for an extended vacation in New Zealand. One of the other loan officers took care of everything and the one we started with got back just in time for the closing It took about six weeks from the application to closing.

I did some research online and called them. We had to do various things. We had to get paperwork and fix the house up a little bit. There were some cosmetic things that needed to be done, which we did. It was a very smooth process. But there was some time that we had to get Betty a new Social Security card and that took a little bit. I spoke to Autumn and she let us know exactly what was going on and what needed to be done. We spoke on the phone almost every day and some days just talked about stuff that was going on. She was very upfront and extremely helpful in getting what the underwriters wanted. In fact, we called her and got my partner's sister started on getting a reverse mortgage.

Finance of America Reverse's application and underwriting process took about a week and a half. The rep was absolutely wonderful. She was understanding about my ignorance in the area and easily explained everything. There was a rather large closing cost, but that was across the board and had nothing to do with Finance of America. It's government stuff. I'm also not fond of the mortgage insurance, which is required by law.

I was very happy working with Finance of America Reverse. The process took a while because I didn’t know if I wanted to do it or not. They approved it and then I didn’t follow up on it. Then when I decided to go ahead and do it, Nicole was very helpful. I really liked her and she was very patient with me. So, it went quickly the second time and I was also happy with the rate and terms.

I work on commission so when the payments were due, it was a constant drain on me to make sure that I would get them in time because you get a penalty if you don’t get them made in 15 days. Now that I'm working with Finance of America Reverse, I can pay on it whenever I want to and I don’t have to be constantly barraged by letters and phone calls and emails telling me that payment is due in so many days. For me to be able to make sure that I can take care of the gas and electricity and every single thing that I need to, I would be in a better position if I wasn't stuck with these $1,100 monthly payment at 77 years old. The interest rate with Finance of America Reverse was better than the 6% that I had before. It's 3.5% fixed.

I can think of a lot of accolades for my recent experience with FAR and Andrew ** but just hear this: they lead their field, they understand your real estate and financial needs and go the distance to get them all served in the best way for you, and they go to bat for you personally when the going gets tough. Use them. I did it twice and I am Very glad I did!

I went with Finance of America Reverse because they gave me the numbers without me having to tell them all of my personal information, including Social Security number which I wasn’t willing to do. They gave me numbers and then they had me sign some papers. But it really ticked me off when the guy I was working with sent over an IRS form number where you can get transcripts of my tax stuff with my Social Security number on it through regular email. It really pissed me off because email is not secure.

I was working with another company for 4 months with no results. I called Finance of America Reverse spoke with Scott **, he finished the loan in a month's time. Very professional. I will refer any family or friends his way.

My experience with Finance of America Reverse has been very good. Getting our mortgage wasn't very easy 'cause I had to do a lot of stuff but once I got everything done to their satisfaction, it didn't take a very long at all. It was quick. Our loan officer was really good and I was comfortable with her. She even said that if we had any questions later on, she'd be glad to answer them and help us.

My Wife and I just had the best financial experience ever with Finance of America on our Reverse mortgage. We were skeptical at first. Thanks to our agent Taylor ** we were able to meet our needs and find peace in the process. He answered all our questions, constantly stayed in contact with us throughout the process. As with all processes involving the government, it is time consuming but Finance of America made the experience easy. Thank you.

Part of the process of getting the reverse mortgage with Finance of America was that it was remote. The guy that I was dealing with was in Indiana and it was all done electronically and sometimes by mail. The physical proximity was just too far for a lot of that to be explained well. The reverse mortgage guy was a little bit combative in terms of what was needed and I'd tell him that I wasn't sure that I wanna do it. There were a couple of times that I said that it was a showstopper. It was my personal information that they were asking for and sometimes it was a little too intrusive. I wasn't sure why they needed them, but he'd say that HUD said so. Then I'd ask why, but he'd say that he didn't know and that it was just the regulation.

I Googled and got some names. Finance of America Reverse was the first one that I called and I was happy as it went along so I never called anybody else. Their process was pretty straightforward. There were terms and stuff I didn’t understand. I called, I would ask, and everything went clear. It's like this is the way that they do things.

The application and underwriting process took longer than we thought. Every time they would call, it would be something else. But the rate and terms I got were all right. The loan officer was great as well. Working with Finance of America helped me.

Our reverse mortgage was supposed to take about 30 days but it ended up taking 90 days. Part of the reason is where we live. We’re in the middle of a rural town and we’re real short of appraisers out here. It took a while to get one out here, and after they came out, it also took a while to get the appraisal from them. We had to have the appraiser back out because there were two or three things they said the lender wanted, and that took a little while. And then, when we got everything done, they brought them back out and they shipped it and wanted a couple more things done. So, the appraisal process was just a nightmare. And even though it wasn’t Finance of America's fault, it’s still what they do. But all of them that I’ve dealt with directly have been nice people.

Finance of America was very nice and easy to work with. Their customer service is excellent and their rep, Diana, was great to work with. We had a little bit of a unique situation because we had been in the house for less than a year and that delayed everything. Diana first thought the process would take a month and it ended up taking two months. But they kept me informed and they kept moving it forward. There were a couple of hurdles. Because of the value of the home and the size of the loan, we triggered the patriot act and that slowed it down a little bit.

As I was inquiring on my cellphone for a mortgage and before I got off the phone, I was getting calls. They were calling to save time but Monica from Finance of America wasn't really pushy and her approach was awesome. So, I dealt with her. The process was different ‘cause I’ve never gotten a mortgage before. Monica explained to me what the process would be and when I was ready, I could contact her and she would tell me more. The process took about a month and a half and it was pretty timely. There was a little problem with my account. There was a paper that they didn't get or they didn't see when they were doing the finance process before they released the check. Monica kept calling and telling me that they came up with it so that it might take another day or two. After that, it was a day after and that wasn't bad. Monica kept me abreast of the whole process. She was so calm and patient and was not pushy. She was a great asset.

I googled the best finance reverse companies, and it gave up a list. Out of that, I chose Finance of America Reverse. When I talked to them, I felt comfortable, so I continued with them. Getting the mortgage from them was a regular process. They get information, I had a consultation, and they reviewed my credit. They handled it quite well. Any questions I had were answered, and it was very step-by-step. It was a fairly easy process. When it was all said and done, I was happy with how things turned out.

I needed to do some things around the house and getting a reverse mortgage was one way that I could do that. And I only have my social security as a main income, so there was not enough to go around type of thing. I liked Finance of America Reverse's time frame. The others that I looked at seem to take much longer to do the whole process. And the person I got from Finance of America Reverse and I really clicked. She was very enjoyable to talk to and work with. So, it was a good experience.

A couple of years ago, we tried doing a reverse mortgage with Finance of America but we didn’t succeed. But then, I thoroughly enjoyed the help that I received from one of their agents. So I said, “If you done right and succeed the second time, stay with those people.” And we did. The process was not a piece of cake, and there was a lot of running around and digging, but I understand. It’s a very time-consuming thing, but it works out. It’s all worth it. And I couldn’t ask for a better agent. I know they get paid a commission for it and they're gonna work real hard too, but our agent went above just trying to help us out.

A reverse mortgage was more feasible for me in terms of retirement and finance. I had a lengthy application process with Finance of America but it was expected. Everything was done superbly. Their people did an excellent job and everything was covered pretty thoroughly. I was satisfied with my rate as well as the terms of my loan.

We were having some financial issues, and our financial manager suggested that a reverse mortgage as part of our retirement plan might be a good direction for us to take. They recommended Finance of America Reverse to us. The application and underwriting process took a couple of weeks. Our loan officer was Autumn and she was awesome. We considered her a friend. We kept getting some paperwork at our street address, and so we were concerned about that and why we were getting this. I felt comfortable just to call Autumn, and she checked it out for me and put a stop to that. The rates and terms were acceptable. There again, I trusted Autumn and I felt that she would get us the best rate that there was.

I started a loan with AAG but I got frustrated because they had too many hoops for me to jump through. I then changed to Finance of America and we still had many hoops. We had a difficult piece of property. That was our fault and not the lenders. The process took about eight months and our rep did a very good job. It was the best that he could because his hands were tied. When the loan was completed, I was able to pay off the bills that I desperately wanted to pay and I have money left over. I'm a happy guy.

The guy who represented Finance of America convinced me to go with them. Their mortgage process wasn't easy, but it got done. When we were getting the estimate of the house, it had different prices. Still, our rep was honest. Things came off like he said and he was a consumer advocate.

Eleadah is very knowledgeable about the reverse mortgage system. She went over and beyond to make sure that we clearly understood all the documents that were presented to us. She would check to make sure that the information she provided to us on questions we asked were correct. She always returned our calls and emails immediately. She kept us informed through the entire process from beginning to the end. She is a great asset to your company and I would highly recommend her and Finance of America Reverse to any one looking to do a reverse mortgage.

The process took a month and three weeks, and though it was smooth, it would be better to make it a 30-day frame. The rep Marina kept me in the loop about everything, and she was very helpful. The underwriting department was giving me issues, and I wish they had somebody like her so it would have been easy.

Finance of America Reverse did what they said they were gonna do. We spoke to Cecilia and she was absolutely great. What a wonderful personality and so professional. When we first called about this, I called her in the springtime and she explained and she was sorry that she couldn’t do it because in the State of New York, you cannot do it up to this level of mortgage. Then some time in August or September, she said they passed a new law and she said we were ready to go and she was right on top of it quickly.

We were doing some remodeling and we needed extra money. The first time, we did a reverse mortgage through somebody else and then they sold it to Finance of America. My husband was alive then. The second time wasn’t as easy. My husband was already gone at that time. There were bumps in the road, but I didn’t think that that could have been avoided. They were very good in follow-up and communication through the process.

I went online and I found a website that gave 5 best reverse mortgages that had permission to operate in West Virginia. FAR was not the first one. But what I did was I filled out some questions on the website and submitted it. And about two minutes later, I got a phone call from Ed. He was the one I dealt with. He was the one that guided my wife and I through the process. Every time I talked with him, I put it on speakerphone and after one of the conversations, my wife said, “I have a real good feeling about him.” So, we went with him.

Finance of America Reverse went fine. A friend of mine, who is a tax consultant for a credit union, and I researched and found Finance of America Reverse to be one of the top-rated ones. I also considered AAG and they were so far away. They also got some reviews of long waiting periods. I also investigated a second one but I went back to FAR. I dealt with Aaron, and he and I had a good rapport. We talked many times back and forth on the phone before I made a decision. He answered all the questions that I had, so that was the biggest reason I went with them.

I have $4,000 mortgage payments and I went four years without making any money. $48,000 a year times four is a lot of money just to disappear. I could see in a few years all of my money being enough just with mortgage payments. I don’t have any descendants and I didn’t see the point of doing it anymore. The man who did the counseling said that I was a perfect candidate for a reverse and I believe I am, too. I had an unbelievably good experience with Finance of America Reverse. Monica, my loan officer, was an angel. I was impressed with her concern, hard work, and her ability to make a human connection as opposed to just a business transaction.

There were three big players in the reverse mortgage industry. I did some internet searching and by process of elimination, I decided that Finance of America was my best choice. I looked at a lot of reviews from customers and most people were very happy with the company. I had a great experience too. Everything went very well, so I have very high regard for the company and the way they deal with their customers. The application process was good. The rep, Meg, was very helpful and I got the loan. I used the reverse mortgage funds to buy a house from my sister. She inherited our family home but she wasn’t happy living in the area. She decided to move Florida so we made an agreement that she would give me the house in exchange for what I would get from the reverse mortgage funds.

The application and underwriting process with Finance of America Reverse took a long time because we got an appraisal that was way off. It shot itself in the foot, and looked like it wasn't gonna happen. They could have communicated a little better because they were steering me in a couple different directions there. I wanted a new appraisal and the agent said, "Our boss isn't gonna challenge it, this and that." When the rates changed, it made it more appealing, and we were gonna sign, and then they said, "Well, we're gonna put it off a little bit more. Let's get a new appraisal." So, I did that, and then the appraisal came back nearly $100,000 more in the first place, so I was right the whole time that the appraisal was off. There was never any follow up or thank you from them, which I thought was weird. Nevertheless, they did a fair job and things ended up being what we wanted

My wife was gonna be out of work for a significant amount of time with the surgery, so we needed to cover her income. I looked at five different companies that offers reverse mortgage and they were all close in numbers. But Finance of America Reverse looked a whole lot better for me and their representative was helpful most of the way through it. The process took five weeks, from start to closing. But there was almost another week there before we got the upfront money. Having this completed was a bit scary because first off, there's a significant amount of money that can't even be touched for the first year. And not only that, my wife is under 62, while she's under the same guidelines and restrictions with regard to the house, if she's the one last living in the house and she decides to move out, she's got a year to get the loan paid off.

Scott ** went beyond the words "customer service" to direct me through the entire process. His quick response to my request for info is what sold me on the idea plus choosing FAR. Thanks for a job well done!!

I really wanted to not have to make my regular mortgage payments while I was doing some work on my house because I have a two-family house and I wouldn't have my tenant. The reverse mortgage is part of a plan to do the work and Finance of America Revere is the only one that's licensed in New York State. I dealt with the same person the whole time and she was great. She called when I needed to know things and explained things very well. It went very smoothly.

Courteous, patient, informative and helpful. Monica **, the agent I dealt with was genuinely interested in helping me and keeping me up to date on all facets of my Reverse Mortgage application. She did not wait for me to call, but kept in touch to instruct and advise me each step of the way. She made a complicated procedure simple and easily understood. It was a pleasure to work with her.

My experience with Finance America was easy to accomplish the process. Taylor was informative and answered any questions I had. I would recommend Taylor to help anyone that was interested in obtaining a reverse mortgage.

I talked to Finance of America Reverse rep and I asked him about reverse mortgage. He was very good about sending me information and and he gave me all of his contact information, but I forgot. When we actually found the house, the first thing on my Google search was One Reverse Mortgage. I was originally gonna go with them and I had a very nice loan rep. We got started and before I even had the chance to fill things out, he changed to a different division. Apparently, they stopped doing some lending on the reverse because they were so busy with refinances.

Michael ** got me my reverse mortgage through Finance of America and let me know about it. Obtaining the reverse mortgage was easy. It was a lot of paperwork and signing. It took about four or five months, but it went okay. Even the people who came to my house for appraisals and notaries came when they were supposed to and were in and out. This experience with Finance of America was very unexpected. That time, I really was worried because I did owe a lot. I'm stunned and I'm happy that I have my reverse mortgage in the bank. Plus, they said it's tax-free. Now, I just have to pay the taxes for the house and the cost of the insurance. This should help me.

My experience with Taylor was exceptional. He is so pleasant and cooperative with all my questions. He was always available when I needed him and he has a sweet sense of humor. Everything he said he would take care of he did and then some. I`m just glad that it was him that I got to work with.

We very much appreciated the help, professionalism, and empathy given to us by Taylor during the time that we were experiencing a death in the family that slowed things up and his patience in dealing with us thereafter to successful conclusion of our reverse mortgage. We are very glad that we were able to work with Taylor and this reverse mortgage company.

It is my pleasure to have an opportunity to send you an evaluation of Taylor **, the loan officer that handled our re-financing. For openers, I really appreciated his initial contact with me. In his first call he demonstrated a genuine interest is getting to know me, to find out if I was a satisfied customer, did I have any issues with our initial reverse mortgage contract, and to find out if I was aware that there was an opportunity to re-finance our mortgage for a considerable savings. Because of his service oriented approached, I quickly gained trust in who he was and was willing to proceed with the exploration of re-financing.

From the moment that Jennifer (Bunny) ** contacted me concerning my inquiry about getting a Reverse Mortgage, she has walked with me through ‘the’ entire procedure. I CAN’T THANK HER ENOUGH. First she sent me an e-mail and FedExed a hardcopy, outlining what will take place (and Yes, I read the whole thing). Next, was ‘the’ counseling session. It was estimated to take 60 – 90 minutes (over the phone). After 15 minutes, the ‘counselor’ said, “Well, it looks like you understand ‘the’ Reverse Mortgage process” and we were done.

I spoke to three companies and when Finance of America called me, they walked me through the process. They were very attentive and very professional. My mom and I chose Finance of America Reverse because they told us that even if they didn't get the loan, it doesn't matter. If we need to know anything about reverse mortgage, they will still let us know. They were very accommodating. They were the best and we made the right choice. Their rep, Marina, was unbelievably good. I've done customer service for 20-something years but her professionalism and customer service was out of this world. She did a fantastic job. We were told that the whole process would take about 45 to 60 days but it happened within 30-something days, way less than the estimated time we were told which was unbelievably good. We told some of the folks in our church about them and we also know a few more people who wanted to do the same program.

Everything went very well when I obtained a mortgage from Finance of America Reverse. Ellen was very friendly and informative like a good salesperson’s supposed to be. She was very good and I just did what I was told. Application and underwriting took a month. The reason it might’ve taken longer than usual is because I screw around a lot with the details. Nothing to do with the company. Then suddenly, two people arrived with 187 pages of contract and I couldn't believe it. There is one thing, though, as I sent them $9,000 and I wanna pay the interest as we go along. However, the lady said I had to pay something else first in sort of a demanding voice, so I just said, “What the hell do I care? I already sent the money in.” I had sent in more than whatever she was asking for needed to be covered, so maybe I covered the interest but I would never know till I’ll get my next statement. Other than that, working with FAR has gotten me some money.

Reverse Mortgage. Taylor was our representative of your company, he kept us informed at all times. He answered any questions we had and followed up to make sure we understood. The process went smoothly and quickly.

I was looking for reverse mortgage and I called Finance of America Reverse. It was a good interaction and the application and underwriting took about 30 days. The process was easy and they answered any questions I had. I really liked the loan officer and I would say we became best friends or like family. He is young but he knew what he was doing. The rate and terms of the reverse mortgage were good as well. In fact, during the process, the rate went down some so that made it even better.

I built an $800,000 house. I borrowed 200,000 from Finance of America Reverse to access the equity and to withdraw that money tax-free. I was not happy with their price. Also, there were certain requirements that the rep I worked with had no control over. The processing took too long, about five months. The application and underwriting process was simple but my rep, Julie, passed on the processing to somebody that she depends on and she would come back to me and say that the girl didn't do the job or she didn't get the information that she needed. They didn't seem to have a checklist.

We needed the cashflow and went for a reverse mortgage. I liked the way the Finance of America loan officer worked with me. His name was Toby. Also, I didn’t have to pay for the appraisal upfront. I was concerned with that problem. The whole process was about as good as it was gonna get. One time in my life, I was a loan officer so I’ve been involved in that stuff before. The guy there was helpful and the process was as smooth as you can expect.

Doing a reverse mortgage seemed like the right thing to do for me. Finance of America Reverse gave me a better price on the loan and so I went with them. The application and underwriting took about a month, and the person I dealt with during the whole process seemed to know what she was talking about. Also, I was expecting a lower interest rate and the upfront price was better than what I got. Working with Finance of America Reverse has made my life easy.

I needed some work done on my house and it’s some pretty expensive work. So I worked with Finance of America Reverse to do a reverse mortgage. My loan officer had patience to try to explain everything, and whatever questions I had because there were a lot of things I didn’t understand. She took the time and explained them to me. The rate and terms seem to be okay. Working with them is helping us a lot right now.

As many consumers we were not sure what to expect when we first started the process. We were very blessed to have Taylor ** as our guide through the entire process. He met every expectation. He answered all questions in language we understood. We never felt pressured and felt free to call him at any time with questions and concerns. I feel even in future transactions if we had questions we could contact him. For us the process was easier and more pleasant than we might have anticipated.

I had a nice call from a gentleman of Finance of America and I seem to have connected with him just over the phone. I don’t like anybody that pushes me or talks me into anything. And I found him to be very patient and very pleasant to talk to over the phone. My loan officer, Kevin, was also excellent. He was right on the spot, just perfect, and explained everything to me. The application went well.

I went through a good process when applying with Finance of America Reverse. I talked to some people who work there and they were very nice. They got in touch with me all the time which I liked. However, my interest rate is too high with them compared to a regular loan. I would like the interest rate to go down a little bit. Still, Finance of America is fair. They are a good company.

My mom has dementia and I am her guardian so, we are caring for her and I’m home right now in order to do that. Plus, in order to continue to keep her at home and provide the best care that we can instead of sending her to a nursing home, we did a reverse mortgage on her house. We started the process about a year ago. We’ve been talking about it for a long time but as it was, we were running out of resources. It was clear that in order to get through another year or more, we needed to do that. We asked around what the process was from my lawyer and we got some advice. We found Finance of America Reverse and started working with them. We expected that it would take about three months to finish everything, and it took closer to nine months. That extra six months was challenging but they did things to make it work.

We have a line of credit, and we don't plan to use it hopefully ever, but it seems like a good way to have a permanent access to the equity in our home. We chose a reverse mortgage for financial security and we’ve been with Finance of America Reverse since December. The application and underwriting process didn’t take very long. We live in a condominium and the biggest issue was HUD approval but once that was taken care of, it was relatively quick.

I needed a little cash, and I thought that a reverse mortgage was the best way to go. Obtaining it at Finance of America Reverse went pretty quick. I had a great girl on the other end, Nicole, who I thought did a great job. She told me everything and it all came to reality. It fell in place and it was very simple. She made it enjoyable instead of drudgery. The terms were a little questionable though. Rates were up in the air, but in the end, she came through. We had another company close a little bit better, but she tried to match it pretty close. So overall, I was okay with that.

A reverse mortgage seemed like a good thing to do at the time to free up some money, and Finance of America seemed to know what they were doing. The longest thing was getting the appraiser in here and having him do his thing, but the rest of it went very well. The rep did a nice job and he returned my calls when he said he would. So far, working with them has made things better.

I liked how Finance of America Reverse returned my phone calls. Plus, the rep whom I worked with was good. However, there were nebulous issues that were left open that it would have been better to be upfront about. Part of that was letting me know what my expectations were in terms of the kind of monies I could walk away with. It was kinda high in the sky and yet it didn’t come through.

Recently I applied for a reverse mortgage at Finance of America Reverse LLC, a process so complicated, tedious and demanding. With this letter I would hereby like to compliment one of your employees, Andrew **, Reverse Mortgage Specialist for the excellent service he provided me over the past few months. Mr. ** helped me to sort out my application after a failed attempt with a different reverse mortgage company. Mr. **'s professionalism and enthusiasm to get my application approved exceeded my expectations. This type of professionalism and commitment to the highest level of customer’s satisfaction has to be acknowledged. Having in mind such a pleasant experience with your colleague it would be my pleasure to continue doing business with your company in the future. Sincerely, Mohammed **