Tuesday Morning Reviews

I took it right back as soon as I noticed it and the lady was just plain RUDE. The whole store heard her. "This is used." Well yes mam, that is why I purchased it to USE it. But you can see this was not my fault, it was the making of the blanket. She said she could not even give instore credit due to it being used. I gave my name and phone number to her for the manager (never received a phone call), emailed with pictures the corporate office (no response). I went into this store every week and purchased items. They know me and I have never returned one thing there. I definitely will not go back. They lost me and my friends when they did this.

I will go elsewhere to do my shopping. I guess I should've read all of these reviews first too. I was happy about this store when it came in about 8 months ago. You lost some dang good customers. I am in the customer service business and would never treat someone as bad as that cashier treated me. My friend and I walked out with embarrassment after she stated "How do I know a toenail did not do that?" Really, I am not something out of Jurassic Park lady. I am human! Treat people how you want them to be treated!

My additional grievance is the way my check payment was handled last night. It seems to me that because I checked out exactly at the store's closing time, their staff was in too much of a rush to close the store and leave for the night rather than pay proper attention to what they were doing with my transaction. The sales help at the register were having trouble getting their technology to recognize my check (for $180). Instead of apologizing to me for the unnecessary delay, one of the women snapped at me and wanted another form of payment. When the check was finally processed, did I hear an apology or receive a receipt? No! Instead I was rushed out of the store.

OK, checked out, was not thanked, very talkative with customer in front of me, carried on long conversation about books, and them being shredded, etc. OK, no problem. Fast forward to 06 / 19 / 15, 1:55 PM, ** and her coworker, same thing, no greeting, no nothing, they are talking to each other, mind you again, few customers, they just standing behind the counter. I checked out, she gave my change and said "Here 'ya go". What happened to "Thank you and come again". Last time visiting this store, I see what the problem is, will go to the store I normally shop, if I need something.

This past 3 months without a store manager. I opened and closed the store and did it alone. With no other associates in the store to help. With a bunch of college kids that I consider millennials - you know the ones who stand at the register and text all the time that they should be working... Needless to say I got angry. And it was in the tone of my voice so HR said Of course it was. I am retired and 74 years old and had to go to work and do the job of an 20 year old.

However I quit and now I have a job as a customer assistance and I do not have to deal with the type of employees that apply for a Tuesday Morning job... That would be the folks who do not want a full time job with benefits. They just want to text at the register, get food stamps and be on Medicaid. But the same folks have their nails done, glaze their hair and go out and get spray tans. It amazes me that corporation do not realize that in 1983 a CEO make 40% above the average worker and that in 2014 it is 330%. And all of this while you treat senior, working class and the middle class like crap...

Everything the employees have said on these reviews are true. You work 10-20 hours a week (20 if you're lucky or if people continuously call in), and somehow, those hours are the most exhausting times of your life. My branch doesn't put more than 2 people on, which means you man the registers, sell, stock, unload boxes, open boxes, and do paperwork all in the same four hour shift (if you are an associate and your shift is more than 4 hours, it's a very lucky day). If you're lucky, the manager puts out effort. If you're standard, they sit in the back and text or read because they've got a sense of entitlement.

At my own branch, I get along with everyone, but I respect two of my coworkers out of nine. The head manager is brilliant and one of our younger managers tries harder than anyone else, but two of my coworkers constantly try to get you to stay home so they can take your hours, one manager locks himself in his office and reads, one gets complaints to his face about how rude he is every shift and despite our protocol for handling such things, he never does anything about them. I'm one of the few people that receives positive praise and so far, I've been rewarded with cut hours. As it stands, my shifts cover exactly rent. Not bills. Not food. Rent. When I asked if any more hours could be kicked my way, the response I got was "If you get a second job, yeah, you'll get lots of hours that way."

I've tried to. Even for dead end, part time jobs, people expect loyalty. I am stupidly loyal to this job because my clients really make my day, but it's loyalty that may end up putting me on the street someday if I don't find a second job (the interviews I've had, even though they were for part time, were not cool with me having another job) or get more hours. I see the comments on other sites, too--"get some real skills and stop working minimum wage." I have real skills. I'd name them off, but again, my managers know me and that would identify me, but let's say I have the qualifications to make really nice money... in a field that dwindled to near death in the pacific Northwest after the economy crashed. Tuesday Morning is a good job for the desperate, such as myself, but it's no career unless you stick with it for many years, which no one with options should.

And of course, the way TM works their employees is absurd. I went back there due to the fact that I was in need of a job, and I needed one fast. My former manager suddenly became ill and went on Workers Comp, (they got rid of her is what they did), and the new manager was a complete nightmare. I went from working 30 hours a week to 10 or 12 hours a week. She barely spoke English (Spanish, not much English) and she was the classic 'Hater', gay as the day is long, and she'd really hammer the employees if they dared to joke with her living girlfriend.

This manager was a complete wreck. I made it a point one day to get into an argument with her so she'd fire me and she did, thank God. THAT was a blessing! Good luck to all you hard working TM employees, that place is awful to their employees, yet the employees are great hard working folks (sans my former manager of course). The store I formally worked at was # 609 in Anaheim Hills Ca. (shuttered now, awe what a shame)!

I contact tuesday morning corporate office, spoke with human res regional manager in texas, told her we had a discussion. Within that time my hour have been cut from 20+ to barely 12 week. I have been harassed at work. Within that time frame I have been in contact with tue morning co office regional manager. Within this my manager amy ** Lafayette la store manager leave notes for me to follow, if I don't she keeps a list. Monday we had a truck, I was scheduled 10/2 and note stated I was to work register.

The truck pulled up and across the store the asst manager Shirley screamed for me "get in truck." Told her I was suppose follow amy ** notes. I went to back and Shirley was on register. I called amy ** to tell her I was doing truck and see what she wanted me to do. She told me that I need to listen to Shirley. I said "ok I'll go get with her after truck" and stated I walk to front. Called amy about 11:48 am. 12:00 I'm in back of truck, shirley came to back fuss and cursing. 12:15 still doing same. 12:30 saying I'm going too slow. 12:45 bad comments and saying I don't make no since and she not play with me. 1:00 pm still had truck and she was cursing.

I stop and ask her if she had a problem with me. She was cursing and ugly with me. I ask her if she wanted me to leave. I got out back truck, clocked out, called corp office. Corporate office wanted to know why store manager was not there and who was doing truck. Corporate office told me stay working. Corporate office stated she would call store. I clock back on and shirley said that amy ** told me go home. 1:10 pm clocked out and left. Shortly after called corp office 3 times, no answer, I left message with all my contact info stated that they were sending me home and I did not walk out. This is because I used my right to call corporate because of what was going on and I have been harassed since then.

Also my store manager amy ** gave me a copy of someone's check in an envelope. September 11 2014. I clock in at 10:00 am, then I turn and amy ** says "because of what happen monday you are terminated." I said "whoa ok." Told her I need my pink slip. She stated she does not know how to print it. I called human resources corporate office at 10:10 am, left message.

The scowl never left her face. After he signed, she shoved the receipt and bag at him and turned her back on us - again, without ever speaking. We were both shocked as we left the store. Monday morning I called "Customer Service" (and I use this term loosely), and was told that I would receive a call from the district manager within 48 hours. Never heard from anyone. So I called back after 2 1/2 days and was told that the district manager would be called to see what the problem was. After waiting another 48 hours and hearing nothing, I sent an email to the Board of Directors. That was on Friday. Monday afternoon, I received a call from the district manager. My husband and I were already upset over our store experience, and then to not hear from anyone for a week - we were not happy with Tuesday Morning. She never explained why I never heard from her earlier. All I got was "We will talk to this employee." As far as we are concerned, we will NEVER go back to Tuesday Morning again. There are plenty of stores where our business will be appreciated. We don't need this kind of treatment.

I'm not sure who I should contact on this matter since this company doesn't seem to care about teamwork, how their employees are treated or how they can even work in such a hostile environment. They might as well take down their signs about harassment because they do nothing about it but a mere sweep under the rug. It's appalling. You have not heard the last of me and I will continue to state my concerns on this issue until we get heard, because store associates are as important to keep a store running as its management. Thanks.

This company trusts no one and they are write-up happy. I have been written up for wearing shorts due to surgery, swapping shifts with co-workers, not having tasks completed on time, with that meaning getting 10 hours of work done in three hours; it can't be done. The list goes on and on. The regional manager had it out for me from the start. I am in the beginning suing this company and the regional manager for wrongful termination. This company believes they can do whatever they want and that labor laws don't apply to them. I do not recommend that anyone should give them any business because of the way they treat people.

After attempting to capture any employee's attention, I will sometimes walk to where they are and ask to be checked out. It is frustrating. I've been shopping at this store since it opened in Seguin and this occurs more times than not. I'm not really bothered that when a checker does come, she will carry on a conversation with a friend or another employee during the time I'm there to check out (although it is rather rude and also happens with great frequency, but that is not my complaint). She will tally up the merchandise prices and bag my merchandise while still talking to another person, but I most certainly can tolerate that. It is just poor manners. This is extremely poor customer service in a store that should have good employee training. Well, every store should have good employee training and good service. I certainly won't stop shopping at Tuesday Morning and I always treat the employees with respect and courtesy. However, I am quite dissatisfied regarding the above complaint.

The store is about 10 miles from me, that's a total of 40 miles now on this minor issue. I was so upset I called customer service corporate office. Well that was a horrendous experience. I was insulted by the first representative. She was on speaker and my colleague, who happened to be in the room (I am a HS teacher), was shocked. I was then passed on to Debbie, the supervisor. Debbie had a very soothing voice and it seemed promising that I was getting treated properly. I was told she would contact the store and then let me know if they could do it. If not, I was going to return all the glasses. One week went by, no phone call. I called and got her phone message. I left a very cordial message and no return phone call. I called again and was told she was in. Again, I was given her voicemail. I left another cordial message and still no response.

I'm sorry, but in this competitive state our economy is in, I do not think that Tuesday Morning is all that special and can afford to treat customers with such disregard. I will not be shopping there any longer. I don't appreciate being lied to and being treated as though I am invisible.

I asked her to call Audrey **, the R.M., whom I am familiar with from having been employed with Tuesday Morning in the past. The manager called and told Audrey I was "demanding" the sale price. They chatted about something else for a couple of minutes. Then, the manager handed me the phone. Audrey verbally attacked me asking: "Did you demand the sale price? Are you telling the store employees what they are supposed to do?" Well, that's completely lacking in professionalism. I asked her if she was refusing to honor the clearly marked sale price. She said they were going to honor it and she backed down. I'm sure there were a few more words shared there. The store manager did honor the price without further argument and we pleasantly completed the transaction. My issue is that a regional manager should know better than to attack a customer about anything. I loved working for Tuesday Morning in the past, even though it was difficult at times. I even like Audrey, but her smart-aleck approach is unacceptable. I'm sorry to feel the need to complain.

The company buys surplus or discontinued items from other stores and warehouses. This is why "doubling" happens. Doubling is when a product comes in and over time, it goes on sale or clearance. After it goes on clearance, the company buys more of the same product and it comes in new and sells for the original high price and is not considered clearance due to it being a recent purchase by the company and sometimes in the newer editions. Rarely do they ever purchase defective merchandise, but it happens. It's close out for a reason.

As for employees, good and bad happens everywhere. Sometimes it's mood, sometimes it's what's going on with them. However, sometimes it's how you ask or why. If you haven't bothered looking for an answer yourself first and then ask, then they might be a tad grumpy when you interrupt them from a task that they must complete by the end of the day or get written up. If you tell them that they are going to do something for you rather then ask, then they have a right/option to react in whichever way they choose. Sometimes it's not the best way, but they didn't start the grudge. If you tried and looked but still can't see what you're looking for and ask politely, then a polite response is what should come back to you. All about ethics on both sides.

No, the real crime is how they treat stores and their employees. And the employees do everything: unload truck, clean and stock, organize, cashier, customer service, etc., you name it, they do it. And to make matters worse, they always cut back on the amount of time to do it all in, cutting back on spending money on wages and blaming anything that goes wrong on the employees. The job is not worth minimum wage and not worth applying for if you attend school. I'm glad my daughter quit while she did.

It's not fair for anybody to put up with it, but it seems the company is not interested at all. This so-called manager also has been disrespecting the district manager, Kathy. Recently it was brought to his attention by the fire marshal that he was blocking the sprinkles in the store and would be fined if it was not fixed. He then went on to say it was Nancy's problem and she would pay the fine and that he didn't care what anybody said. So now he is also breaking safety codes and violations. I will go to the newspaper about this if nothing is done. I don't think it is right if he is disrespecting Nancy because she is an immigrant from England and not an American citizen yet. Nancy has been depressed and the store is losing customers that love Nancy very much. It's not good for the area to have such a thing going on.

The manager then followed me and asked in a harsh tone, "Did you hear what I said?" Despite the fact that I was disgusted with her behavior, I bit my tongue and said nothing, I simply walked out. I don't usually file complaints but on this particular occasion, I thought it was necessary. I contacted the corporate offices in Texas and spoke with several individuals who were very communicative, attentive to my concerns and assured me that the issue would be addressed immediately. Overall, I was impressed with the manner in which this issue was handled by corporate and I will not allow one bad apple to deter me from shopping at the chain in the future.

I think that's being racist with people. They have bad employees working there and really bad service too.

My husband and I went to the register to attempt to purchase $32 in goods. The top part of my husband's debit card, near the magnetic strip, is cracked but still works (we're waiting for a replacement), you just have to be careful with it. The cashier saw this and immediately just typed in the number. I instantly knew she typed in the wrong number when she said, "um, says the money's not in there." I said that this was impossible as it's a debit card that's never declined for any reason, and I knew we had more than enough money in the bank.

Instead of offering to swipe the card like one normally would, or at least trying to type the number in again, she just stands there and gives us blank stares. As we were leaving, she just said, "that's all ya got? " and that was it. I commented to my husband when we were leaving that I knew it was only because she typed in the wrong number, and I'm sure she heard, but didn't give a ** to rectify the matter.

Although I knew she was in the wrong, we checked the balance at an ATM, and yep, balance was near $800. Normally, I'm never the one to complain or make waves, but this person's utter indifference and lack of customer service skills was disgusting. This person seemed to be in the 30's age, but even a 16-year-old at Burger King would have the decency to correct their mistakes, or even acknowledge the possibility of a mistake.

We drove to the old location in Woodfin planning to make our purchase there, but found that the entire complex is closed. Again, I started out very pleased by what I found in the store, but I'm definitely not interested in going back if this is how they train their employees.

I called the Wurzbach store and a very nice young man helped me and said he would have the planter brought down off the top of a shelf so it would be ready when I got there and that he would put it in my car. Just as he promised, he had it ready, I paid for it again, and while I was paying, Stella comes in to do a markdown audit (she got back from her out of town trip in about 1 hour and was at the store I had asked about). I love Tuesday morning! I have already spent over $500.00 there just for this month of May. I have never been treated so badly and then Stella the district manager, flat out lied. I still cannot believe this. I would really like an answer as to why it was necessary to flat out lie to a customer and by a person who you would think would have integrity to have gotten to her position. Although she had the nice young man carrying her person for her so she could do her markdown audit? I do not understand, please help me!

The manufacturer is Hirschberg Schutz & Co., Inc. Union, NJ 07083 and the cookie cutters were called All Occasion Trimmings. The price is printed on the cardboard piece right next to the name. So they lied about the original price and their guaranteed discount. I called Tuesday Morning at 1-800-457-0099 and told them about it. They said they need to investigate. So I'm telling you.

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