Sears Reviews

Our latest issue began 6 days ago, on a Saturday. The a/c was making a terrible noise and we contacted the 800 number for Sears. We were told 24-48 hours that we would hear back from someone; we heard nothing. We called again and we were told there was a scheduling problem; there were no service technicians in our area. It was hard to believe since we live in Savannah and within 10 miles of my house, there are several "Authorized Carrier Dealers".

After a few more phone calls, because every time you need to be "transferred" you get disconnected, we were finally told Friday between 8 and 5. Okay, now that is 6 days into our issue of 102 degree days and it only cools down to mid 80's at night. We have two small children and this was the best they could do; OK, but I am not happy. Thursday morning we get an "automated call" reminding us of the appointment on Friday. Great! A few hours later, a message was left that we needed to call to reschedule! I was transferred and disconnected several times and it took me OVER 2 hours and all anyone could tell me was there were absolutely "no authorized service techs" in my area! An email from Erika in the Tuscon, AZ call center explained she had to send an email to the supervisor that would schedule the tech and I should hear back from that person by noon the following day.

Let me tell you that we did not hear from anyone again. My wife was told we could purchase $250 worth of fans and air conditioners and we would be reimbursed for them. Here's the catch, we can only purchase from Sears or K-Mart. Nothing they have is remotely adequate for $250. Also, my wife asked if we can get any of the local HVAC to repair and send them the bill. We were told no AND it will void our warranty with them.

When I finally got Frank (a manager in the Central TX call center) on the phone, he researched our issue and stated he must call me back. To my surprise, he did call me back about 20 minutes later. THANK YOU Frank! He stated he had put a call into the office that handles the dispatching of the service techs in my area and she was "working my problem right that second." He assured me that Mercedes in the College Park office would contact me by 5PM (within approximately 2 hours). I tried to explain to him that College Park was over 4 hours away and it was ridiculous for a tech to drive from there down here. I stated I could go grab any number of authorized dealers in town and no matter what they charged, Sears would end up better. Let alone, the $250 we are now authorized to spend on fans and such!

He told me I could try to explain that to Mercedes when she called. Guess what, NO CALL from Mercedes or anyone from Sears! We called back and again, were placed on hold for nearly 45 minutes! UNACCEPTABLE! I have now been told that we will get a call around 10AM Monday to arrange a time for the tech to be at our house on Monday.

All in all, I have been THOROUGHLY disappointed with Sears in this whole ordeal. I hope to have this issue resolved by Monday. We shall see.

He gave a price over $400 for replacement and labor. Or suggested we go and buy new dishwasher and he would give us coupon book. He also suggested that we call to ask for more of a discount seeing as dishwasher was not that old.

We called and could not be convinced to buy another Kenmore product. We went out and purchased another dishwasher. Installer said the leak was caused by the supply line valve and not dishwasher pump. We cancelled the new dishwasher, replaced valve and have not had another leak.

This is a dishwasher service scam from years ago that cost us $129. Disappointed in Sears and will not shop there again.

Over the last two years, I have purchased at the Cambridge Side Galleria in MA a washer, dryer, stove, vent, dishwasher, and a refrigerator. The washer and dryer were purchased over a year ago and I had no issues when it came to buying and getting them delivered.

I just purchased the stove, vent, dishwasher, and a refrigerator. The stove was dented and scratched, the deliverymen did inform me. They had to call the damage into Sears. They passed me the phone only to the woman calling me by the wrong name and being rude! She offered me a coupon and didn't explain what it was. At that point, I asked to speak to a manager or someone who understood English. She ignored me, called me the wrong name again, and kept on saying coupon, coupon.

I told her once again I did not want a coupon. She said, "Okay, you want a refund on the product." I said no. I need a stove and I don't want a coupon! I asked five-six times to speak to a manager or supervisor but she refused and said if I wanted to talk to someone else, I would need to hang up and call back the number. I said, "Excuse me!" At that moment, the driver asked if he could talk to her. The result was they are going to deliver a new stove.

I can't wait over a week for a stove. I felt like Sears pressured me to keep the damaged stove. I am very disappointed. You know what Sears offers me for a brand new, $900 stove that has a 12-inch scratched and has a dent? A $50 gift card or a coupon for 10% of my next purchase. Yeah, thanks Sears (saying it sarcastically)!

I am the customer, I did purchase five big appliances from Sears. To be treated that way is terrible. If I didn't need the appliances right away, I would have cancelled the order. It is such an inconvenience to have to wait and get damaged products.

I would tell family and friends that if they want to purchase from Sears, only purchase if you can pick the product up yourselves because the home delivery/customer service is absolutely horrible. Now the refrigerator that I purchased has been rescheduled three times so far and it's not me, it's Sears. I am very disappointment.

If I may give advice to Sears. Train your customer service to treat customers with more respect and learn to not only read English but to understand English.

Another failed American company. Customer service loses another lifelong customer.

They called on Tuesday that the spare part was being shipped, and would be at our house on Wednesday of August 10 or Thursday of August 11. They called on Wednesday to tell us that the spare part was now on back order, and we wouldn’t see it until Thursday of August 18. We were furious, as we have a toddler with severe allergies and asthma; we can't survive the hot summer without air. They told us that they couldn’t get it earlier. We asked to speak to a supervisor and were hung up on twice. What?! Nice customer service. We pay a yearly fee for this service as do two other family members for their houses, as well.

Harold is 86 years old, and we had been experiencing weeks of upper 90 to over 100 degrees temperatures. The only thing offered was for us to purchase a portable room air conditioner from Sears or K-Mart, with a $250 reimbursement. There is no K-Mart in the town he lives in, and Sears doesn't offer a portable air conditioner for less than $299. This is totally unacceptable. Please, help.

That was then. Now, for the rest of the story. I have bought numerous appliances from Sears in the last couple of years, including a stainless steel refrigerator, a stainless steel convection oven, a stainless steel microwave as well as smaller items like my vacuum cleaner and other kitchen appliances. Even my tractor is from Sears!

At issue is my Kenmore water softener. Since I have well water, and my well is extremely deep, we have a large amount of iron in our water. You do not see it but it turns sinks and such orange. For this reason, we have the water softener. This is a very important piece of equipment for us. Without it, we cannot do laundry (orange clothes) and all our sinks, toilets, cups, bathtubs, dog water bowls (anything that gets wet) is stained dark orange.

On September 25, my water softener started leaking. It proceeded to flood my laundry room, closet and our family room (soaking the carpet). I immediately unplugged the unit and called Sears. They said they could get someone out on Wednesday the 27th, if that was okay. I agreed and called off work for the morning appointment.

The repairman never showed up so I called Sears and was told they made a mistake and the appointment was put in for Wednesday, August 3. After numerous people and apologies they scheduled it for Friday, July 29.

The repairman came out and found that he needed three parts and had none of them so they had to be ordered. He wrote it up and scheduled the installation for Friday, August 5, between 1:00 PM and 4:00 PM.

When I came home from work on Wednesday, August 3, I found the packages at my door. I also had a message on my answering machine that I had to call Sears to schedule my appointment. I called the number they left and explained that I had an appointment and that I had the paperwork in my hand that the repairman printed. I spent the next three hours in the phone trying to straighten everything out, only to finally be told that they had the appointment and just needed to know if the boxes came yet!

Now it is Friday, August 5, and I am at home, missing my third day of work for this water softener fiasco. I get an automated call telling me that I needed to call Sears and reschedule my appointment. The appointment that I am sitting home waiting for! I call and am told by Valarie that they do not have anyone available today so I need to reschedule. I explain that I cannot do this. They escalate me to Desire (in Texas) who looks into having it done tomorrow (Saturday) so I do not have to miss any more work. Of course, this cannot be done.

They instead schedule it for Monday morning. That will be the fourth day of work that I will have to miss so Sears can attempt to come and repair their water softener. I still cannot wash clothes, everything is continuing to stain, and Sears doesn't care. After all, I already gave them all my money.

I call the Hotline (1.800.795.5030) and ask for help. I explained my whole story for what seems like the hundredth time. I am told that there is nothing they can do. This is not the first time something like this has happened and it won't be the last. I am flabbergasted that they would say this to me! I asked to have this escalated and am told over and over that there is nothing that will be done. They are fulfilling their agreement. I explained that I will have missed four days of work for a simple repair job that most companies would schedule outside of the 8-5 that Sears demands. He tells me "I guess you will be going to the BBB then."

I let him know that I would indeed be filing a complaint with them and anyone else who would listen and that I would post this story to every website out there. I also informed him that I would not be ordering my planned new flooring from Sears after all. I also would not be shopping at Sears or any of their other holdings ever again.

I don't know which is worse. The fact that I have missed so much work and spent so many hours on the phone for a stupid repair or the fact that I have lost respect for a company I grew up with.

My husband was supposed to go to a work event, so he called his job and let them know he would be late for the event, but he was still planning to attend. At 6:20pm, I received a call from the repair man. He said he worked a long day and asked if I could reschedule the appointment. I explained that my husband and I planned our work schedules around this appointment and had been waiting for him all day/evening. It was a polite exchange. I asked him if he could please come, since we had already gone to such trouble and did not want to have to go through this again. He apologized for keeping us waiting and said that he would be arriving at our apartment in just a few minutes. I told him I would call my husband to let him know to expect him. Then, I called my husband. When I finished work at 8:30pm, I called my husband and discovered that he was still waiting for the repair man. Then, I called Sears. The representative I spoke with said that the repair man entered into the computer that we had asked to reschedule the appointment. Then, I waited on hold for an hour and fifteen minutes to speak with a manager.

The manager had nothing to say about it, other than I would have to reschedule the appointment. The earliest appointment they had available was a month later, on August 10th. On August 4th, I get a call from Sears asking me to call back and reschedule my appointment. I've been waiting on hold for 40 minutes to speak with someone.

We finally kept the replacement refrigerator that was not the one we ordered because I had no more vacation days to wait around. It is the same style but they gave us a faux stainless yet we originally had the real stainless. The washer and dryer replacements seemed OK at first. We are now having problems with the washing machine they delivered. They scheduled two appointments that they missed. At another appointment, they sent someone who was new and a supervisor to watch him. Both said the machine was not installed properly which caused problems with the drum (not sure if this is true or if they just want to blame the Sears installers). Anyway, the repair person said it was fixed. He spent 15 minutes talking to me about how to give him a good rating on the survey but didn't fix the machine. I turned it on just as they left and it was still broken. We only have a few days left on our current warranty.

Later, after he left, I tried to contact his manager to no avail. Reviewing the invoice now and I have discovered a discrepancy the invoice to is $310.85. I am gravely disappointed with Sears, but relieved I didn't purchase a warranty from them & will never buy another appliance from Sears. How sad that one of Americas last hold out has become corrupt ! I will frustratingly apprise anyone who will listen.

I received my confirmation order number and my survey at 7:23 pm and on the next day, I got a cancellation order that stated my order hit the pick up store one hour before closing so my order would be placed the next day. The next day, two hours after opening, my order was cancelled.

So begins the Sears - Round and Round and nothing goes to the customer. They will repeat to you the obvious -- you don't matter to us so go away. Call as many time as you want--you still do not matter. After all of these, the cost is still pending on my credit card, and of course there is nothing they can do about it because their policy is: That it can take up to 3-5 days to have the charge removed from your account even though they cancelled the order. As would be expected, it will take the five days because today is the 4th day. I will not buy or order anything from them again.

I will never reschedule with a company who treats their customers like this!

We have learned an important lesson and will NEVER purchase another large electronic or appliance from Sears. Approx. 7 months ago, we purchased a Kenmore Elite Washer, Dryer, Dishwasher, and a Samsung refrigerator/freezer. We also purchased extended warranties for all of these items. This was a big purchase for us as we are your average American working people who don't make a big purchase like this until we have saved up and can afford it.

We were very happy with our new appliances, even though we already had the repair person here once to replace a part on drum of the washer. Ten days ago, while doing laundry the new washer broke and started making a very loud noise. It was late; so we waited until the next morning, and called for service. This was a Saturday; we were given an appointment for the following Tuesday, and we were satisfied. My husband took the afternoon off of work to be here between 1:00-5:00, the window of time we were given.

At 4:00 a general maintenance service man called and said he was on his way to do the "maintenance check" on our washer. My husband explained it was not a general maintenance call; it was a broken washer that needed repair. The service man told him he was sorry, but he wasn't the right person to be coming out. He didn't repair washers. He then told my husband he put in a request to have a technician come out, and that appointment was for an entire week later. Now it is ten days since the washer broke. We had no choice, but to take this appointment (We would like to return the washer for a new one, but were told we cannot do this since it is past 90 days since our purchase.).

We called the end of last week to confirm we were on the schedule for today. Then, Sears left us a message last evening confirming we were on the schedule today between 1:00-5:00. So, my husband took another afternoon off of work to be here. No one ever called or showed up!

We called at 5:00 and were told he was just running late and would call soon. At 5:45 pm we still hadn't heard anything; so, we called again. This time we were told he wasn't coming. After a few different excuses, we were told the technician may have called out sick and all of his route was canceled for the day. Then, we were told he got tied up on another job, and he ran out of time so we were canceled.

No one ever called to tell us this, and they have 2 different phone numbers on file to reach us. I won't get in to the conversations we had with 2 customer service "solutions" reps; they were very nice on the phone, but completely useless in getting our problem resolved. When I demanded to speak with someone in management to get a technician out here first thing tomorrow morning, I was told the next open appointment for a technician is August 8th!

That is 2 weeks from now! This is completely unacceptable, and we plan to report this to our local news media, Consumer Affairs and the Better Business Bureau. What a joke a service contract is if you can't even get someone out to do the service! We are now stuck with a broken washer that is only 7 months old, we have to go to a laundry mat to do our laundry, and we have no confidence that even two weeks from now someone will be here.

What are we supposed to do? We feel completely helpless and taken advantage of. We would love to buy another washer. Throw this one out in the street. Call the news media to report our story; but unfortunately we are regular working people who don't have the extra money to buy another washer when we just bought one a few months ago.

Sears has dropped to the bottom of our list, and we have told everyone we know never to buy from there again. Your quality and your service is a complete joke! Someone at the top needs to know about this; so, we will also be contacting Sears’ CEO.

I called Sears and complained. The man I spoke too said it would be reported, he was sorry for the trouble, and they are going to send me a $50 gift card. Well, that was a joke also. I did not get a gift card nor did I get tires. I called another store in Auburn only to be told that the tires were in stock, but discontinued. My son was in need of these tires, and I told the sales representative this. If this is the practice of their store, then thanks, but no thanks. Why are they allowed to sell something, give everything down to the total price, get you in the store and then hit you with the surprise that they will sell you something else that will cost a little more? Nothing came of it. I never heard from them. No card, no sorry and no nothing! I had it with Sears.

I have another complaint. I bought a mattress in April, and in less than three months it started to sag. I paid $1000 for the mattress. I called Sears and they let me know real quick that they were not going to do anything, but they did give me another number to call. I called the number; I was given instructions on what I need to do. I was told they would email to me-- and yes, they did. This is what they sent,” Take a string from one side of the bed to the other and clip to the side. Measure the dip with a ruler, and take a picture of it. Back away from the bed and take another picture, so that you can see that all the measurements are the same. Take the mattress off, and take a picture of the box springs. Take the box springs off, and take a picture of the frame. Take a picture off all tags. Do not remove the tags. Email pictures, and if the mattress is truly defective, it will be replaced for $69.00.”

Now, they will replace three or four times, but each time you will have to pay $69.00 before they will let you upgrade. I guess that gets them their money for the upgrade. I paid for the mattress once, and did not know that I was going to invest maybe another $400. Not to mention this is a king size bed. My husband does not have the same off days as I do, and is tearing our bedroom apart for their pictures—it is a bit too much. What if you don’t have a digital camera or computer? I guess Sears thinks if they make it hard enough, you will say forget it. NO, not this time. I have had it. I work hard for my money, and I want my money back from Sears. I do not want to deal with them again. I believe everyone has a right to know what they are buying. Times are hard, and people don’t have money to throw away. If this is how Sears does things to stay in business, then we would all be better without them. I just want my money back; so, if there is anything you can do to help, please let me know. This should all be documented with names and dates on their behalf also.

I went looking around waiting for my car. One hour later it was not yet done, but I was told it won't be done yet , OK. Later at 1:20, it was not yet done. I guess Manny and Filinni went home. By 7:00 PM when I checked, again it was yet not done, and I was told they needed 30 minutes more. By that time, I was getting frustrated because of the wait; so, by 7:50 PM I was told my car was ready. I went to pay, but the guy named Ulmesh got a call. I started helping the guy over the phone giving tire prices-- forgetting I'm waiting. I continued waiting because Ulmesh wasn't ready to deal with me. The next person came to help me, but she wanted my signature. I was waiting for them to tell me what else I needed for the car. She gave me no answer/idea. I had to wait for the technician. I went to the garage and found out that I was the last guy. I was upset; no priority, no information about my car and the girl was already giving me and attitude. I told her that I was upset about service, and she gave me the look--like what does it matter. I was really upset. No apology and no trying to fix the problem. So, I left.

Then I called the store and spoke with a manager on duty I told him my story. The next day there was no call back. Then, I called the customer care, and it seemed they don't care either. Now all I want is my money back. What a bad service this company gives. They used to be very good on customer service. I want my name erased off their system, and I would never do business with them.

Hoffman Estates, IL 60179

I and my family have suffered this whole summer of hot weather, and dangerous heat conditions. I have a son with severe asthma who had to stay with relatives because my central air conditioning system was not in working condition.

I have since brought out of my contract because I feel after being with this company for over 20 years, I should have been treated with more respect and. People pay to have their things look after, but this is not what Sears is about. My son could have died from the heat being so bad, and I am sure that everyone at Sears was cool and comfortable.

It's funny when they sent the man out to my home last month to look at the system. I asked him about the crack and the damages. He told me it did not look like it was done intentionally, but he did see it was split. I ask him how long it would take to hear from them. He said he would call me by Friday. This was on a Tuesday, and he never called. I then said that something needs to be done about it because my children are suffering; I have a son with asthma, and he said to me to buy a lot of popsicles.

I will never understand how a company could treat a long time customer like this. I think Sears should know how degrading this is. You cannot just treat people who pay their bill on time like a piece of dirt. This is how my family and I were treated. I would like to thank you for your time and patience. I really hope in the future that others will get the respect from a Sears’s technician, manager and supervisor because everyone has feelings. Everyone deserves respect.

Chereen **

We have called our designer, Richard **, three times almost two weeks ago with no response. I have called the project manager Jason ** two days ago with more problems, and he has not responded to us at all. Our kitchen is a complete mess, and we are being highly inconvenienced. We are being avoided and ignored by Sears. They do not keep in touch with us or contact us. They have to be prompted, or we do not hear from them. We were severely overcharged for a very basic kitchen, and would like this issue investigated in depth. We are very unhappy and disparaged over this situation. I have several photographs that were taken before and after our renovations. I will provide these photos upon request

I then called Sears corporate customer advocate (8007955030) who stated that there was nothing that they would be able to do to help assist me in the matter. I then contacted Sears executive office Gavin ** (direct telephone number 888-266-4043 extension: 99) who explained that he would be dealing with matter personally, and would try to resolve the matter. He tried contacting the routing office and was unable to get any earlier appointment. So, he sent email for same day service for an emergency situation (Case number 3635451). He said he would try his best to get in touch by the end of the day to have a technician come out. He also referred me to the food loss department (800-795-5030), who informed me that they will provide reimbursements up to $250 for the food loss in the refrigerator but, they do that only after the technician comes out to determine the problem.

I contacted the food loss department 6/15; I was told that the water filter was not covered, and could not be counted on to get the reimbursement for food loss. I contacted Gavin ** and I left him a message disputing that I was unaware that the problem was the filter, and that if I was given any indication of what was the problem on the fridge I would have resolved the matter myself. Even when I contacted the customer service, there was no representative who sat on the phone with me with any troubleshooting suggestions that could have assisted me in knowing that the filter was the problem. I spent all those days with non-working fridge, a 92 year old father and an 8 month grandchild that I was unable to store food for and lost all the food that I had.

Since then I contacted Mr. ** on 6/14 (food loss dept also with the itemized list of all I lost), 6/20, 6/23, 6/28, 6/30. I called the main desk number 847-286-2500 and was told that Gavin ** was handling the case, and that they would also forward an email to let him know that I was trying to get in touch with him. I was transferred to his voicemail and I again left another message. I was also told that Mr. ** closed the case on the 15th. On July 6, I called Mr. ** again, and got voicemail. I called the main number and spoke with Scott who saw that Mr. ** made a notation that he would be calling me the following day. No time specified just the next day. The next day, Mr. ** called me at around 11 AM, and I missed the call. I called him back there after and left messages two times, and never got another call back. I called the food loss department again and they stated there was nothing they could do.

Sears has a significant following of unhappy customers as you can see by the great number of complaints online. Most, if not all, have taken their problem to the alleged problem solvers called "Blue Ribbon Team" for resolution. This team speaks of their motto; however, they do little to keep a Sears customer. They are masters of circumlocution and time-wasting. They surely must laugh as they are getting paid for displaying behavior that belongs in psychiatrist office and not interfacing with customers. Eventually, Sears will realize they are spending money needlessly to support employees who give customers the run around and ultimately drive those customers to the competition. Does this look like the formula for success? I think not.

It's now over 7 weeks later and I've experienced two (2) rescheduled appointments AND two (2) no-show appointments and Sears has refused to "escalate" or resolve the matter. Each time I call, I am sent to the Customer Solution (escalation) center and no one is able to escalate anything. Whatever "next available" appointment is offered to me is ALWAYS more than 7 days away and is NEVER changed by the "specialist." The two "specialists" I spoke with after my "no show" appointments even claimed they had no supervisor, when I asked to speak to one. (Does the CEO of Sears realize that "Bryce" and "Eric" apparently report to no one? If he does not know this he will soon, as I am going to send my complaint to all Sears executives (detailing all dates and "non-helping" specialists names and employee id numbers.

Here is a summary of my lack of service to-date:

FIRST CALL TO SEARS: I am told next available appointment is 9 days away

APPOINTMENT #1: The first technician couldn't find a parking spot, refused to park on the next block, and drove away, which forced me to be rescheduled and have to wait another 8 days for service.

APPOINTMENT #2: They did not have the necessary part, so I was again forced to reschedule and wait 13 days for the next appointment.

APPOINTMENT #3 No show. I called Customer Service and was forced to reschedule, next available appt is 8 days later. Even though it is Sears fault that the technician did not show.

APPOINTMENT #4 No-show AGAIN. I called Customer Service and AGAIN was forced to reschedule, next available appt is 8 days latereven though (AGAIN) it is Sears' fault that the technician did not show.

I have two small children with no clean underwear or towels right now because Sears technicians did not follow through and/or show up when they said they would. I took time off from work to wait for these technicians four times (4 hour chucks were REQUIRED each time).I told the "specialists" all of this. I also suggested that Sears cover the cost for paying a technician's OVERTIME at this point to fix this issue since we have been inconvenienced for too long. The specialists who report to no one --said that is not possible. I lost money staying home to wait for no one yet Sears refuses to pay a technician an extra $100 in overtime to fix my dryer and satisfy a customer they have put through the ringer? Instead of losing $100 Sears has lost me as a customer for life. We are buying a new home soon, and a whole new set of appliances. None of these will be bought at Sears. What a shame they couldn't prevent this I gave them MULTIPLE opportunities.

Next step, they sent in a local contractor (not a Sears Employee) to assess the job. He said that it wouldn't work and I would be unhappy with the results because the cold air wouldn't be blown up to the bedrooms (Custom Split Level Home with 4 floors instead of the usual 3).

Installation took the better part of a day. I added a dehumidifier which was installed and they also installed a separate Condensation Evaporator unit.

In comes the electrician to run wiring to the unit and the compressor from the fuse box. All is well and working well on Thursday in time for my company from South Carolina to visit during the Memorial Day weekend. Thursday night sleeping was terrible...it was hot. I checked the unit and it wasn't working and THE breaker in the fuse box was tripped. I called Sears on Friday morning and they sent the installation contractor back on Friday morning. He checked out the system and said that everything was working well-off he goes. Friday late morning, My wife and I and the guests went visiting (left the AIR on) and came back about 6:30 pm the house was a sauna because we closed all of the windows. TRIED EVERY NUMBER I WAS GIVEN FOR SEARS HOME IMPROVEMENT, LEFT MESSAGES EVERYWHERE BUT COULD NOT GET TO SPEAK WITH ONE PERSON, EVEN TRIED ALL NUMBERS AGAIN ON SATURDAY...NOTHING. My wife was so frustrated she left NASTY messages on all the phone number Sears gave us....NOTHING. WE WERE STUCK WITH A CENTRAL AIR SYSTEM THAT DIDN'T WORK ON THE HOTTEST WEEKEND THIS YEAR. EVEN WITH ALLL THE WINDOWS OPEN IT STILL WAS 85 DEGREES IN THE HOUSE.

Memorial Weekend was ruined due to the heat because Sears has no emergency weekend telephone numbers. Adding Insult to Injury: Contractor came on Tuesday afternoon (after the Holiday Weekend was over) and replaced the Condensation Evaporator unit which he thought was the problem. Unit worked fine for about 2 hours and then no cold air again. My wife went down to do laundry and found the basement floor full of water (Lot of damage to miscellaneous items stored because we we're still moving in and the inside of the house was being painted). It seems that the Condensation Evaporator unit was leaking water all over the basement, after the clean up and throwing out of the damaged stuff my wife put a pail underneath the CE unit.

Contractor is back (scratching his head) everything checks out. Long story longer, Electrician was supposed to run a hardwired line to the CE unit but instead plugged it into one of the receptacles in the basement. This receptacle worked when you turned on the basement light but didn't work when it was turned off...How stupid is that NOT TO CHECK EVERYTHING. This whole process was a comedy of errors and omissions. FACT STILL REMAINS, SEARS HOME IMPROVEMENT COMPANY IS NOT GOOD AND IF YOU NEED THEM OVER A WEEKEND FORGET IT....DON'T GIVE THEM THE JOB.

Author Update 1: Seras has a Social Media Department that monitor's all pn line complaints (go figure). They offered me a $100.00 Sears gift card to go away and stop my Internet attack.

Author Update 2: Had the town inspector's come in and building inspection passed; Plumbing inspection passed; ELECTRICAL INSPECTION FAILED FOR NOT 1 VIOLATION BUT 3.

I sent another and someone called Ms Liz replied saying I chose a popular item, it could have been on another shopper's basket. I find this very ridiculous. The website identifies I live in the Netherlands, it saves items for 30 days on my basket, it automatically tells you when item is no longer in stock or can't be shipped.

I have sent five different mails asking for the missing item to be shipped or my money returned. I received another mail saying it has been sent to the right department. It's three days now and the right department is still yet to contact me.

How difficult is it to find a missing item that has a code? I have visited their site keyed in the code and the shoe is still available on that site in my size. I think they have been doing this to all their international buyers. It's very shameful!

Sears and their extended warranty needs to be investigated. This is not the way service plans should work, especially when food is involved.

William stated the work should begin by Tuesday 6-21-11. He stated I would also receive a $800.00 rebate check at the end of the job to be used any way I wanted. At this time we made finance plans and I gave him a check for $6000.00 which was over half the total cost of the job. On or about 6-17-11 Don ** left me a message stating his crew was finishing up a job and would it be OK to start work on my house beginning on 6-23-11. I called him back and left a message stating this would be OK. On 6-23-11, two men showed up at my home and stated they needed to take some measurements before they could start to work.

After about 30 minutes, I checked on them and was told this job would take about 5-7 days. I explained to them this was OK with me that I was retired and not in a hurry. They left without any further conversation. Several days went by and I had not heard from anyone with Sears. I called Don ** four or five times and left messages for him to call me. He never called. I called his sup., Mr. D, and left a message. He never returned my call. I called William and stated to him I was getting pretty upset over no one returning my calls and if there was any problems. He stated there where some "slight problems" that was his fault and he would have them resolved and get the work started soon.

On 6-30-11, I received a call from a Sears rep. (unable to remember his name-**) and was told Sears was negating my contract due to they underestimated the cost of the job. I did become very upset and was told that there was nothing I could do about it because there was a clause or something on the back of the contract stating Sears could void the contract even if they had made the mistake. I told the caller I would consult with someone and he said I could get a lawyer, but it would not do any good. I terminated the call at this time.

I was willing to pay Sears twice what my other two estimates were to have a company like Sears to do the work and now I'm finding out what kind of company Sears is really like. I wish I had rights as a customer to have Sears make good on a contract I signed in good faith, but it appears that companies like Sears could care less about their customers.

In the nearly 2 months since, I have visited the store several times and left over half a dozen messages for the manager. In frustration, I visited the store again 2 weeks ago (mid-June). At that time, the manager apologized and told me that a claim had been filed on my behalf and gave me confirmation of the “person handling my claim”.

Imagine my surprise today when I called the claim number only to find that it was a call center. After much time on hold, the representative finally told me that there was no claim. I called the store again and the manager, Tim was extremely rude. He said that he would call me back, which again did not happen.

I just bought a house and was in the process of updating a lot of things, including installing a central air system – the house had none, but had a forced hot-air furnace with duct work in place. I interviewed 3 contractor companies for installing a central air system to my forced hot-air furnace. Sears was the most competitive so I signed with them. Next step, they sent in a local contractor (not a Sears employee) to assess the job. He said that it wouldn't work and I would be unhappy with the results because the cold air wouldn't be blown up to the bedrooms (custom split level home with 4 floors instead of the usual 3).

Sears sent the sales people back in. They tested my system and said that I had a 2-speed blower on the furnace and that it should work. I demanded that the local contractor come back to assure me as to what the salesman said was true. The said contractor tested the 2-speed blower in my system and said that it still wouldn't work. I asked, “What about a booster motor that could be put on the 2 vents that were the problem (one vent already had one that didn't work, thus the recommendation on my part)? He said that it would work so we scheduled when the job was to start.

Installation took the better part of the day. I added a dehumidifier, which was installed and they also installed a separate condensation evaporator unit. In comes the electrician to run wiring to the unit and the compressor from the fuse box. All is well and working well on Thursday, in time for my company from South Carolina to visit during the Memorial Day weekend.

On Thursday night, sleeping was terrible. It was hot. I checked the unit and it wasn't working and the breaker in the fuse box was tripped. I called Sears on Friday morning and they sent the installation contractor back that same morning. He checked out the system and said that everything was working well. Off he goes.

Late Friday morning, my wife and I, together with the guests went visiting (left the air on) and came back about 6:30 pm. The house was a sauna because we closed all of the windows. I tried every number I was given for Sears Home Improvement, left messages everywhere but could not get to speak with one person. I even tried all numbers again on Saturday. Nothing! My wife was so frustrated; she left nasty messages on all the phone numbers Sears gave us. Nothing! We were stuck with a central air system that didn't work on the hottest weekend this year. Even with all the windows open, it still was 85 degrees in the house. Memorial weekend was ruined due to the heat because Sears has no emergency weekend telephone numbers.

Adding insult to injury, a contractor came on Tuesday afternoon (after the holiday weekend was over) and replaced the condensation evaporator unit which he thought was the problem. The unit worked fine for about 2 hours and then no cold air again. My wife went down to do laundry and found the basement floor full of water (and a lot of damage to miscellaneous items stored because we were still moving in and the inside of the house was being painted). It seems that the condensation evaporator unit was leaking water all over the basement. After the clean up and throwing out of the damaged stuff, my wife put a pail underneath the CE unit.

The contractor is back (scratching his head) since everything checks out. Long story longer, the electrician was supposed to run a hardwired line to the CE unit but instead plugged it into one of the receptacles in the basement. This receptacle worked when you turned on the basement light but didn't work when it was turned off. How stupid it was not to check everything. This whole process was a comedy of errors and omissions. The fact still remains; Sears Home Improvement Company is not good. If you need them over a weekend, forget it. Don't give them the job.

Update (6/29/2011), Sears Laugh for the Day: I spoke with the Social Media Department and they offered me a $100 Sears Gift Card. What a joke!

I refused to pay him or allow him to leave until I spoke to someone at Sears and questioned everything. It took more that an hour with multiple transfers and hang ups before it was confirmed that the part was indeed under warranty but that I could not have it installed for another week. I was going to be without hot water for over two weeks. I explained that this was unacceptable but no one was able to help me. All I was told was that I was an emergency but I would still take another week. I gave the serviceman a personal check for the visit and put a hold on it as soon as he left because it was truly subpar service. This man was trying to collect almost three hundred dollars from me for parts, labor and a service visit when he was clearly incorrect and later told me he just didn't check his computer screen correctly.

I did all of the work to get the part, settle the warranty issues and set up the service appointment. Which I later cancelled and had a private contractor handle the issue for me. I will never buy another Sears product again, sadly, because the products are fine but the service is terrible. I was treated very poorly and the time and phone calls it takes to get something done is ridiculous. I have told everyone that I know to never buy at Sears again because of how poor the service is handled. I am being called daily by a collection agency in regards to the check in which I put a stop payment on. Sears is trying to collect the money which I did all the work for and I refuse to pay it. I also had to pay a private contractor to replace the part for the hot water heater that I had to order myself from Sears after insisting that it was under warranty with the serviceman.

I telephoned Sears immediately and was told that they would send a senior technician on 6/20 between 1 - 5 PM. On 6/20, I took off work (because the Chicago forecast promised hot, muggy, and humid weather) and waited on Sears to come that day. When I had heard nothing at 3:00, I called the 4-MY-HOME number and was told that I was definitely on the technician's list.

I called again at 4:45, indicating that I had heard nothing and was told again that I was definitely on the list, but that the technician had been delayed on a prior call but would definitely call me when he was done and let me know that he was on his way. At 7:10, I called again and was told that I was on the list but, "let me check.'" That representative came back with a bucket of "I am sorry" and "I am sorry to have to tell you" lines and informed me that the technician would be going home as it was late and she would be happy to reschedule my appointment--as if she was doing me a favor.

Unbelievable! I did reschedule since I don't think I have a lot of options here. I already paid for the Saturday visit and this one was within the 90 days warranty period; but, the customer service sucks at Sears. Their lack of regard for the fact that people have to take time off and work and wait-out that 4-hour window is bad enough.

But when the customer has to keep calling to get to the truth, that is the worst. No one had the decency to tell me before 7:00 PM that I was not going to be getting the promised service. I asked to speak to someone in charge to lodge a complaint; and the woman put me on hold. I was on hold for 24 minutes before I finally hung up. Now, I have to suffer through at least 8 more days of hot, humid weather before I can be comfortable in my own home. That really sucks!

Recently, the clips that hold the touch bars that you press to open the garage door on one of the wall units broke and you can no longer open the door from the wall mounted unit. The only way you can open the door is with the remote control in my vehicle. The touch bar on one of the other units is starting to wear out and it is difficult to activate the door opener because the posts on the back of the opener have worn and are no longer long enough to make contact with the actuator buttons on the printed circuit board.

On June 14, 2011, I placed an order with the parts department with the part number and placed an order for two replacements. I paid via debit card for the two replacement parts and shipping. On June 16, I noted that money had been deposited into my bank account. When I called my bank to investigate, I was told that the money was sent to my account by Sears. I call Sears at 18004 my home and was informed that the money was returned because the part was no longer available. I then asked to speak with Customer Service, who after holding for 23 minutes transferred me to Customer Solutions. Customer Solutions informed me that I would have to speak with the manufacturer and provided a telephone number to call. I called the number provided and was informed that I had reached Chamberlain Service Department, and they could not help me because they only work with distributors.

I telephoned Sears again. This time, I was informed that since the part was no longer available, there was nothing they could do. They suggested that I purchase replacement control units. I informed them that after reviewing the warranty, it appeared to be Sears’s responsibility to replace the parts under the warranty. The Customer Solutions representative informed me that since the replacement part was no longer available, the warranty no longer applied. I was told that manufacturers could not afford to maintain stocks of replacement parts forever. I responded that I would agree if it were a product that I had purchased 5 or 10 years ago. I am not buying that response for an item I purchased just 21 months ago. The agent informed me without any apology that there was nothing they could do in this instance.

If the replacement part is no longer available, I would expect Sears to honor the warranty and provide a compatible replacement control unit under the warranty at no cost to me. This is now the fifth time I have had an issue with Sears products and service. The Sears name used to stand for reliability and service. Sadly, I have come to discover that these are no longer available at Sears. Their warranties aren't worth the paper they are written on.

Also, they left panels not screwed back on and a mess all over the job. Terrible service! The main thing is that this manager of this Pittsburgh office lies to you and won't call you back. This is a continual nightmare. The office continues to not take our calls.

The tech set up the appointment day. I had phone calls reminding me he would be coming before noon. When 1:00 had passed, I called Sears to get an update. The person on the phone said he had just talked to the tech. and he would be here in an hour. At 3, when no one showed, I assumed they wouldn't be coming, but I called again. I have call waiting, when I was on the phone with Sears, telling me I hadn't made an appointment, Sears was on my other line, leaving a message stating they wouldn't be there that afternoon, because of the back load. The tech showed up a week later, I mentioned this to him.

He told me his truck had broke down, that it was in the shop that whole day. There was no way he or anyone could have made it to my home. This tells me Sears not only won't honor their warranties, but they have staff that lie to you. I trust what the tech has said, he has been up front the whole time dealing with him. Sears contract also states the lemon law is an appliance that breaks down 4 times in one year. That last time made it the 4th time. I talked to them about replacing the appliance. There was no way they were going to do that. The only way I can get this replaced is for the refrigerator to break before.

You will find the email they sent on June 4, 2011 below:

The item(s) ordered on 05/25/2011 for order # ** is (are) discontinued. There is no authorized substitution for the item(s) at this time. A credit will be issued in the original form of payment for the part, plus any applicable tax. Applicable shipping charges will also be refunded and will appear as a separate credit if the original payment method was by credit card. We apologize for any inconvenience.

When I contacted Sears on what had happened, they stated to bring the unit to the nearest store where they would determine what would be the next step. When I got there, I was told that the mower would be sent to the repair center since it was more than 30 days since I purchased the mower (yeah, it was 34 days) where they would determine who was at fault. If it was my fault, they would not honor any warranty and I would be out $159. If it was a manufacturer's defect, then they would repair the unit, and that it normally took 2 weeks for the repair. I told them I needed a lawn mower now and that since it was only 34 days, could they not replace the unit since it was a Craftsman, which used to mean quality. They got the Saturday operations manager involved who stated that this looked like customer abuse and that the warranty repair would be void and too bad for me.

I then contacted the 800 Sears national customer service center and was given more of a runaround that ended up with an offer of $50 off a new lawn mower purchase, which meant that I would only be out $109.

My wife and I have owned a business for over 25 years and we understand warranty policies, but we also understand customer relations. Obviously, a $159 sale for Sears is more important than keeping a customer. My wife and I had purchased in excess of $2,000 for 4 appliances in the past 18 months from Sears and are in the market for a new washer and dryer. Guess where we are not going to shop for those 2 items?!

When technician came over, his computer showed $163. Also in his computer, the part showed $59 even though it cost only $43. However, if I had waited and used gas company, my charges would be under $100 total. When I complained to the technician about the price, he said that he had no control and if I want to cancel his service and go other route, he still would have to charge me $70 travel charge.

In every way, we are getting scammed; over phone one price and when they come over another.

I have every receipt they required except that I cut off the law tag on the mattress but not on the box spring. I have the green tag that Sears puts on the mattress. Sears states my warranty is void because I do not have the law tag on the mattress. They have also asked me to photograph the bulge and measure it. To photograph the frame means lifting the mattress and box spring. Which means with my bad back I could injure myself. Plus they will charge me a $70.00 fee for pick of the defective mattress.

This is a defect in the mattress. Why should I have to go through all this? I thought by shopping at Sears and buying a Sterns and Foster I would avoid problems. I am putting in a complaint about Sears and Sterns & Foster for not helping me in the matter.

I plan to write their corporate office but, in reading other consumers complaints it looks like they do not answer customer’s letter. I will go to my TV station called Eight on Your Side, Better Business Bureau. I will continue to do all I can to get satisfaction. Please help. I hope other consumers will read this before purchasing a Sterns and Foster and going to Sears.

“That is fine”, I replied. I asked if I could exchange for the exact same pair that I had bought because one earring had a defective clap. She then replied with an attitude and said, “No”. It was because she said how she would know if these were not stolen. Who says that to a customer? I then said that I would like to speak with the manager. She said the manager wasn’t there, so I asked for the manager’s name. She told me the manager’s name, and I asked if she could write it down. She said, “No. If you want it, you can write it down.” I said, “That’s fine Jennifer.

You better hope I don’t find my receipt and it has a survey on it because I will be filling one out. Jennifer then replied with, "Good, have at it.” I then grabbed my earrings back from the counter and walked away. I was so upset about the way I was treated that I was shaking. Who does that? I have never been treated with such bad customer service in my life. I have been shopping at Sears for over twenty years and I was treated that way. One thing about Sears is its hard enough to find a cash wrap, but to find one and be treated like that is very unprofessional.

This is unfair business practices and the stealing of good, hard-earned money, if for a short time, is not acceptable in this day and age. This is fraud. It's a scam. They take people's money to clear payroll, wait 3 weeks, then pay back the money when they got more ** to put up their money. Sears had such a great name back in the day. Now, they are merely a shell of themselves struggling in a world they know nothing about.

The 18-volt batteries are holding no charge and when I tried to get them replaced, the website set-up for this through WORX said I was eligible to receive two new batteries free of charge. I put the serial numbers in as directed when I tried to order them. I went to my e-mail as directed to get the coupon code, which they said I would need when sent. Then, you just enter the coupon code and hit submit. I did all that and the system kicked me back to the WORX home page to begin again. Then, the battery page said I was not eligible because the serial numbers had already been used. I was supposed to get a confirmation of the new batteries sent to me, but never got it.

Customer service does not answer my call. I called the parts’ line and they answered and said it was not their problem. They just gave me the run-around and told me to call the consumer line again. There’s still no answer. I e-mailed them and it says they would respond within 24 hours. Two days have gone by and they will not answer. Nor have I received a response to the e-mail. Worst customer service I have ever seen. Sears, who sold them through their website, says that since I did not purchase the Extended Warranty through them, then it is an issue with WORX Company. They would not help by calling WORX either. Both companies play the game of it’s-the-other-guys-responsibility. No customer service help there either.

I am out approximately $500.00 dollars for this set of tools and cannot get them fixed. I will now have to buy new equipment to get me though this season. That will cost me approximately another $500 or more to replace each piece. Not to mention the customer abuse I am being subjected to by this response from both WORX and Sears. I feel I just want consumers to be aware of this issue and the poor products and product support.

I placed the order paying an additional $8.98 for expedited shipping, expecting the part to be delivered March 31. I understand the delivery date was estimated but when I contacted the vendor via online chat on Friday, April 1, regarding the order, I was told that the part had not even shipped until March 30 and that delivery would be 2-3 business days after shipping. I don't know if there is a standard definition of expedited, but I don't recall ever before ordering something online and paying for expedited shipping and waiting for more than two days for the item to arrive at my door.

I contacted the vendor again on Tuesday, April 5, after the item had still not arrived. I was refunded the difference requested but I still think that the delivery dates shown online create false expectations. Had the vendor used a delivery window instead of a single date, I would most likely have made a different decision regarding shipping at the time of purchase. I would like to have some pressure put on this vendor to change this (currently misleading) sales practice.

By the way this part could easily have been shipped in two days via USPS in their flat-rate box for $4.95 for what its worth. Thank you for your kind attention.

Sear's Delivery are to preform the below services on the wash they delivered. They did not honor the delivery service. The drain line was not connected I was told I had to do that part. The machine was not checked to see if it was level. I am not sure if they even had a level in the truck. They short cycle test was not preformed to check for leaks, with all the water on the floor who could tell what was leaking.

The whole incident was the worst experience of my life. It was a bad day and my self-esteem felt destroyed. I have lost trust in mankind and will have to shop where I am treated with dignity. The store is located at 7171 N. Davis Hwy. at University Mall in Pensacola, Florida. I thank you for your time and concern.

Four months later, the online rebate center said my application was still in process. When I called, they said that my application was already denied because any sales item did not qualify. I went on to the online rebate center to look up the rebate and sure enough, when the other rebates were still on record, the free delivery rebate was gone. If you go online now to Sears.com, they no longer do the free delivery rebate, as they will give you instant rebate because they know that people caught on to their fraudulent advertisement and rebate scams.

At this point in time, once again, we were assured that there was no charge; however, someone was charging my Sears card, unbeknownst to me. The technician could not, did not, and could not fix the machine, and in reality, ruined the same. He came back a third and final time, but called my home, asking to come and pick him up because he was lost in the mountains and could not find our house, though he had been here twice before. Okay, I went to get the man. He finally came to my house, our house, and informed my husband that he could not fix the treadmill, took all the parts back with him, left the treadmill in a non-working manner, swore no charges would incur, and deleted our account number. This is not what happened and the treadmill was trashed to the tune of $850.00.

The company billed me without my knowledge on my Sears account. It went into collections I called numerous times and was informed that I would receive a credit of the full $300.00. The worst part was that I never knew what was going on behind the scenes. They stole my money, infused lies on the computer, billed me fraudulently, and I lost my expensive treadmill.

I got backache for the first time in my life. I called Sears customers service (most ill-mannered service reps). They just don't abuse you. They say everything just to force you to end up the call. Anyways, according to their report, the mattress doesn't have 2 inch depression so they can't do anything. Can you beat that? I am having back pain because of the mattress and any blind person can tell you that mattress is sagging and bulging and has dents on both sides of the mattress. I mean that's a limit. Then they simply refuse to change or repair the mattress no matter how bad backache I have! My wife has stopped sleeping on that bed and sleep on 2 inch mattress on floor because of the pain. That's so outrageous. I belong to India (a third world developing country) but sorry to say even that doesn't happen there. There is no honesty in Sears people. They are simply robbers and liars. Never purchase anything from them

For instance, I was told they would credit me with the amount I had paid rather than giving me an equal replacement. I had purchased a floor model at a steep discount so this would have been a big loss for me. I also tried contacting "Sears Cares" where they acted as though they were doing me a favor by adding $100 to the amount I paid. I refused because I didn't want a "favor." I just wanted them to carry out the words written in the agreement. I next filed an online claim with the Better Business Bureau in Chicago. The results were immediate. I was contacted within 3 days by a dedicated employee at Sears corporate headquarters who offered me a credit which was more than fair and apologized for the poorly trained employees I had previously dealt with. My advice: Don't waste time complaining. Be aware of your rights. Insist on them and if you don't get what you're entitled to, go directly to the Better Business Bureau with all the facts. Sears is extremely responsive to the pressure from the BBB.

I called Customer Service for two reasons: First, the icemaker still did not operate properly, and secondly, to ask what the hourly labor charge was. I was told that there is no hourly charge but rather a code is used based on the type of work to be done. I was never given an estimate of what the charge would be even though the technician knew before beginning work what it would be.

Unsuspecting customers throughout the United States are suffering the consequences of unfair trade practices. I lost $144.90 plus the $70.00 "appointment fee" as a result of Sears' policies and still do not have an ice dispenser that is operating properly.

I went to Sears and picked out another brand (Whirlpool) and set delivery for 8 days later, on a Friday afternoon. (I had gone to Best Buy to buy this, but they didn't have any in stock.) I received a call on Monday that my unit would be delivered on Friday. On Thursday evening, I received another call that my unit would be delivered between 9:15 and 11:15 AM. When told I had been promised by Exchange Service personnel that a PM delivery would be available, my records were pulled up and the Sears rep told me that while there was a comment on my record that said a PM delivery, that didn't work for them based on where I lived and where the warehouse was. (First delivery was in the afternoon.)

On Friday morning at 7:40, I received a call from Sears that they didn't have a unit to deliver to me. Their excuse was that the vendor was late delivering to them. This at the least is the worst customer service experience I have ever had. I don't know how this is not a fraudulent practice. They have my money; I have a broken unit and broken promises. I was never told it was not available and was actually thinking it was in stock. I will never do business with Sears again.

Since September 2010, this same dryer continues to leak gas. In December I called Sears again to fix the leaking gas, a technician finally came out in January and ordered yet another replacement gas valve. That valve was installed on January 26. Less than 2 weeks later on February 6, more gas emitted from the dryer. I complained to customer solutions who luckily gave me an emergency appointment so I wouldn't have to wait yet another 2-3 weeks for a technician. Well, that technician came a week later and ordered not only a 3rd gas valve, but this time a replacement sensor and igniter. He put the order on an emergency status and the parts arrived 3 days later. I had an appointment on the next Saturday for the parts to be installed. My appointment was from 8am-12noon. That technician didn't arrive until 2pm and when he realized he needed another technician to help him, he said he'd come back at 4pm. I had his number and called him at 4:30pm and he promised he'd come back by 5pm. By 6pm, he called me to say he couldn't come back anymore. I literally wasted the whole day waiting for him for nothing.

Furious, I called customer solutions and complained. The representative I spoke with was incredibly rude and instead of trying to help, hung up on me. I called customer solutions again, tried to trace the last representative I spoke with to make a complaint, but she was unable to. The next representative was at least helpful and scheduled an emergency appointment for the parts to be installed today, February 17. Well, that technician at least did arrive within the scheduled time slot, but still has not fixed the dryer. Instead, he has ordered yet another part. Completely disgusted and frustrated, I called customer solutions to see if they could really find a solution once and for all for this dryer which really for me, has come down to replacing it entirely.

The representative and the manager said there was nothing they could do. I asked to speak with their supervisor, but apparently, the supervisors in customer solutions do not speak with customers. I will never, ever, ever buy anything from Sears again. They have not only the worst customer service, but they employ technicians who don't know what they're doing and instead of fixing the problem, just keep ordering parts, or spend their time talking on the phone with somebody for advice. Save yourself a lot of unnecessary, time, money and grief and stay as far away as possible from Sears! I will never go back. They really are the worst!

On Monday, I called Sears by phone and scheduled an appointment from Tuesday, February 15th at 1:00 pm until 5:00 pm. Around 2:15, I called Sears because I had not heard from anyone from their office. I was then told my appointment was scheduled for Thursday, the 17th. This is clearly an operator error, unfortunately, my husband took the day off from work and it has cost us $100.00. This is a huge economic burden for us. We are very dissatisfied with Sears' lack of care in scheduling our appointment

I'd like to take this TV and throw it through their window. I hate Sears! I hated them for product issues before my husband made the solitary decision to buy from them. They tell us they won't replace it until they have fixed it 4 freaking times! So, today we are still without a TV as they have taken it back again. I could scream. Thanks.

I feel that I'm pretty much stuck with a unit that I did not necessarily need. I have requested a copy of the original worksheet with each job price and I received a worksheet only. I spoke with a Mr. ** several months ago who was willing to take the duct/vent job and return space job from my bill. But have not been able to make contact with him since.

The item was delivered to me so I thought I was helping by returning it myself. Nowhere on the receipt tells me to return it anywhere special. I left it at the store in Duluth. Now they won’t issue a refund unless I take it to Marietta. Again, I did not pick it up. Sears was a decent store till K-mart bought them. I won’t set foot in a Kmart because they're nasty. I will never buy at Sears again no matter how this turns out.

I called and was told by a representative that the delivery would not occur because the warehouse did not have the item. I was quite upset since the tenant is in dire need of the stove. I paid for someone to disconnect the old stove and delivery was confirmed the night before. The rep apologized but said there was nothing she could do and that the stove could be delivered the following Sunday, 1/23/11. I asked to speak to a supervisor or manager but was told that there were none available. When I stated that I wanted to cancel my order, I was told that it would take 7-10 business days to get my money back.

Unfortunately, I decided to give Sears another chance. The delivery was confirmed again. I received a call on the night of 1/22/11 confirming delivery for 1/23 between the hours of 7:15 am and 9:15 am. I again paid to have the existing stove disconnected (the tenants had been able to use the top of the old stove but not the oven). On the morning of 1/23/11, I waited at the property for two hours. At 9:00 am, I telephoned Sears and was told that no, the stove had not yet arrived at the warehouse. Therefore, again there would be no delivery. I could try again for next Sunday! They didn't even have the decency to call me this time and let me know. I demanded my money back and canceled the order.

Sears.com deducted shipping and handling fees from the refund, although UPS confirmed that the package was never actually picked up for delivery.

Later that evening, there was gas leaking throughout the house and we had to call Washington Gas again. With his meter, he went towards the oven and it started beeping loudly. He was so concerned for us that he stayed with us for a little while and made us open all the doors and windows. He even put a dangerous and hazard sign on the oven. He then asked us why the technician had not shut off or pulled the plug on the gas that was underneath the oven. We didn't know that was there.

Apparently, the technician almost killed myself, my mother, and my two cats. He allowed the gas to leak throughout the house. We called the corporate office and they told me that they didn't feel that we should be refunded our money because of the inept service. But we received false and misleading service. This technician obviously didn't know what he was doing and we could have died that day. We became ill because of the gas fumes as well. I am seeking a refund for the service that we got because it was unacceptable.

I returned home and called ** to order the items over the phone. I was told that Sears did in fact misprint the dates online and that the company does not honor online price errors, only print errors (Crystal ** - Manager ID# **) as stated in Sears.com terms of service. After completing my call with Sears, I remembered that the print ad also contained the error. I called back ** to point out this error and resolve the matter. The representative I spoke with (Ariana ID# **) explained that Sears would not honor the dates printed in the flyer or online. I never received an apology or an offer for another sale. There is no statement or disclaimer on the flyer stating that Sears does not honor mistakes or price errors. The only statements on the website refer to purchases made at Sears.com. Therefore, I believe this is false advertising.

Now, the tool is useless. Sears tool salesperson had no explanation other than have the batteries repaired at Batteries Plus in Tyler. I went there and they would charge $47 for each battery when I only paid $27 for a new one at Sears. I am disgusted with Sears Craftsman line and will no longer deal with them. I guess they will not care less.

I went to the cashier, who said no managers were working to handle it. So after a 1/2 hour or more of my wasted time, I left to go get another ck and went to my bank for cash. Keep in mind I have been writing cks from this account since 1994 and never bounced a ck or had a problem

#6 New part ordered and arrived but no one returns my calls about installing new part.

We go back to work on Monday, Jan 3rd and will not take any more days off from work. Mary Jo has been home for 2 weeks on school break, we've both taken days off from work prior to her school vacation and we still do not have a washer. Nov. 28, 2010 Sunday (of Thanksgiving weekend).

Washer did not work. Trouble-shooting over phone with Sears service people did not work. They made an appointment for Thursday, Dec. 2, between 1:00-5:00 for a service person to come out Dec. 2, 2010 Thursday.

Steve took a vacation day from work to stay home for the repair. He received a phone call at 4:00 saying no one would be able to be here that day. Rescheduled for Monday, Dec. 6, between 8:00 and 10:00 a.m. Steve had to argue with a superior to get that window of time as opposed to 8:00 and noon. Dec. 6, 2010, Monday.

Repairman came (Randy) and said a new computer part needed to be ordered and would be shipped to our home. Rescheduled an appointment for the next Monday, a week later. Dec. 13, 2010, Monday.

Mary Jo stayed home to wait for repairman. Appointment was for between 8:00 and noon and the repairman (Adam) arrived at 3:00 and worked until 5:00. He said he needed to order a new computer part as opposed to the rebuilt one they sent. The one sent to our home did not work. He said his boss was ordering a new part for us and was sending it overnight. Andy said he would return on Saturday morning to install the new part. He was scheduled to work that Saturday (Dec. 18th) and would make sure he came by to do the work. We were to call him if we did hear from him by 10:00 am on Saturday. December 18, 2010 Saturday.

We are now three weeks without a washer after having house guests for Thanksgiving weekend. Our house guests used three different bedrooms and three sets of sheets not to mention the necessary bath towels. In five more days, I am expecting another set of guests for the Christmas holidays. Of course, we did not hear from anyone by 10:00a.m. on Saturday so, we called Adam, the previous repairman. After a short conversation on the phone about the package we received in the mail from Sears, Adam told us that Sears sent us the wrong part. It was a Motor-Drive, totally useless. Adam advised us to call a Sears customer service number. Steve spoke with Denise at **.

Adam also spoke with Denise. Denise responded that we would get a code number within 72 hours enabling us to buy a new washer. The number, she explained, would give a store credit equal to the original purchase price of the washer. She cancelled the service call (which has been transferred to another repairman, Frank). She also cancelled Frank's order for a new CPU. Saturday night, we went to look at washers at a local Sears store. The salesman looked online and could not find a model like ours, even though we made our purchase only 18 months before. None of the models on the floor had the same look as ours.

Appearance was important because we had purchased a matching set for our first-floor laundry room. The salesman was sympathetic. He said that we should have a matching washer and dryer. He also said we should have had a loaner washer. December 20, Monday.

Mary Jo spoke with Denise(customer service) and said we needed to have our washer repaired since the model we purchased was no longer available. Denise would not agree to replace both the washer and dryer so that we would have a matching set. She ordered the part and set up an appointment for Wednesday, Dec. 29.December 29 Wednesday (Entering fifth week with no washer. )

Repairman came, but part (supposedly over night nine days before) had not arrived. Repairman said a new CPU was not needed. He felt a different part needed to be replaced. That part was ordered and arrived early on Dec. 30. The repairman was not available on Dec. 30 or Dec. 31. Mary Jo has been home for two weeks and her time off ends Jan. 2. Steve has already taken days off from work. Still unresolved.

Don't ask you don't get. We asked and they responded as per their own policy. Recommend everyone who has a problem simply email smsupport@searshc.com. I assure you they will help and you won't be pulling your hair out after 90 minutes of frustrating phone time. As a matter of interest Brenda, we never would have known different had they not been running an ad on TV that announced there was a 30% sale on all appliances. That brought us back to the price and their Price Adjustment Policy. This is a follow up on a complaint dated December 29, 2010. After getting a hold of a decision maker, they couldn't have been better to work with.

We filed a request under that policy but today received a very unprofessional response saying, "Whoops! You're too late." Who writes such unprofessional responses? After over 90 minutes on the phone, talking to 6 different folks from Mumbai to I don't know where, I was simply told over and over that it was out of the 14-day policy. I listened to all these folks tap dance on a razor blade to the point where it was obviously a waste of my time to continue asking to speak to a decision maker. Where I come from, the sale isn't consummated until the merchandise has been delivered and signed for. That means our purchase didn't occur until December 11, 2010. That also means we are within the time limits of Sears Price Adjustment Policy.

Additionally, our cash payment wasn't debited from our account until December 11, 2010 on the very day we took delivery of the merchandise. Until then the clock should not have been ticking. At one point we were offered a 5% refund of the purchase price which we declined. Should we hear from you or anyone else at Sears with the promise to refund us the $385 we requested, then of course we would revisit our current decision to no longer frequent your store fronts. Should we never receive a response then there is simply no re-thinking to do. We have no interest in gift cards from Sears as well. We simply want Sears to do the right thing and return the difference in price between what we paid and what it was reduced to a few days later. Not too much to ask for in the world I come from and goes a long way towards customer service that up to this point has been almost nonexistent.

I called 4 different numbers trying to get a hold of someone and they kept transferring me and giving me the run around. My husband and I also purchased a refrigerator from Sears on which the condenser had to be replace after 1 year. I am very unhappy with Sears and I will not purchase another appliance from them ever again.

He then handed the phone over to me and I talked to the person on the phone and he requested that I should go to the store where I purchased the mattress and have them resubmit my order so I could get a new delivery date. He also blamed the manufacture of the mattress for this ** up and that it was not Sears' fault. I told him that this was unacceptable and that I was not going to the store to repurchase the mattress. Then he stated he would to try to resubmit the request and that it could be delivered on either January 8 or 9th.

I told him that this was unacceptable and told him I needed to talk to the manager. I waited on the phone while he located the warehouse manager. After several minutes I finally was able to speak with the warehouse manager. I then explained the situation to her and she quickly blamed the manufacture and would not even look into seeing if the mattress was actually there. She told me that the next possible date for delivery was January 8th.

I was not happy with her response and was not apologetic for the lack of service I had received. Instead she seemed to make the situation worse than it had become. I told her my next step was to contact the store manager. At this time the delivery guys needed to get going so they took my old mattresses and left me the new box spring. I was very hesitant in allowing them to do this but, I had hope this situation would be resolved quickly. I then had someone from the complaint department call an hour after the delivery guys had left. His name was Miles. I explained the situation to him and he told me he would call me back and that he would look into this matter for me.

He did call me back and said he was able to locate the mattress and that I would be getting my mattress the following day, which would be Sunday, December 19th. He told me that I would be getting an automated phone call confirming my appointment sometime after 6 p.m. At 6:13 p.m. I did receive the automated phone call. On Sunday, December 19th, I anxiously waited for the mattress to be delivered. It was supposed to be delivered from 10 a.m. to 12 p.m. At 12:20 I called and I was informed it had been rescheduled for December 22nd. Well needless to say, no one can help me with this. I called the stored manager and she was not helpful at all. Everyone wants to reschedule this delivery. I just need my mattress delivered today. I have wasted two entire days and still have nothing to show for it.

I will never buy from Sears again. That I know is certain. At this point I just want my money back. I have guests coming for Christmas and no mattresses.

Entering the shipping number into UPS' tracking site shows an invalid number, despite the order summary page on Sears.com being a link to UPS site to enter the number. When contacting Sears e-commerce support today, I was informed that I would have to contact the third party myself to learn about my order. I informed a supervisor that since all evidence throughout the ordering process up to and including the confirmation showed that I was purchasing from Sears, and that my Visa had been charged on 12/2 by Sears and not by Custom Music, that I held Sears responsible for investigating the order that I placed with them.

The supervisor offered to email Custom Music and that I could expect a response in "a week or two;" otherwise, I would be responsible for contacting them. I informed them that this was unacceptable since Sears was already holding my money. I was given no alternative. I believe that Sears.com is engaging in clearly deceptive practices by selling products from third party vendors, charging customers for them with payment to Sears, and attempting to absolve themselves of all responsibility in the transaction to follow up on fulfillment problems.

When I asked the supervisor how I was to know during the order process that I would need to contact a third party if there were issues with my order, I was informed that because there was a link below the product (Custom Music), with the vendor's contact information, that that should have been sufficient to inform me. I do not believe this is the case and trust that the BBB will follow up with Sears to ensure that future customers are always informed of how third party fulfillment orders will be supported. I have contacted Wachovia Visa (866-415-2029) to open dispute #** to recoup my money.

The other employee neither looked at me or the man making the comment nor proceeded back into the store. I was shocked by this comment and just thanked them and drove off. I did not speak of this to my husband because I feared there would be a confrontation. I work for a law enforcement agency with mostly men, and asked a couple of them what their thoughts were of this. They said it should be reported and this man knew exactly what he was saying, meaning a sexual comment. I have never had any employee of any business talk to me like this and expect that disciplinary action be taken against this person. I also expect a reply to this email.

I even went through their special "Sears Cares" program which was the biggest joke in the world. Gerald told me I just wanted to blame Sears for everything. Boo hoo! Buyers beware. Sears has the worst customer service, if you can even call it that, that I've ever experienced.

I would like to discuss having the interest charges removed from my bill and today I believe I finally have determined what I have to pay every month.

However, I don't feel I should pay past interest charges based on the information/miscommunication that the Sears customer representatives told me. I would appreciate a phone call to discuss.

I know that will be another two-week backup! The first guy left a work receipt for $200+ for his time; the parts I was told exceed $200. Now whenever the repair takes place, there will be another billing for them. It's now been over a month and no repair! What did I pay for? Their reply of "I'm sorry" is supposed to make all better? It's all you hear. The great news is that they will let me go out and rent a TV... all I have to do is flip the tab for this for how long?

How long would that tab be floating around before I got reimbursed? Remember it's Christmas time. It's $34 a week and it can not be wall-mounted whatsoever. I very best can see a six-week rental at $204 plus tax that I would need to put upfront! Now they have approximately $620 into this before they even come back to fix it.

New 42s are far less than that! Stop ** away everyone's money and treating your customers like crap! I feel Sears has not held up to their end of the agreement. I have been left without a TV for way too long and I can see a Christmas at my house without it...just like our Thanksgiving family party. I truly deserve better results for the warranty fee paid upfront.

However, after receiving it, it did not fit and had to be returned. I only opened the box but didn't remove it from the box. I measured the oven and realized it wouldn't fit. I returned it to the store with the intent of ordering a different oven. Upon returning it I was told that I would have to pay a 15 percent restocking fee which came to $114.00.

A restocking fee was never mentioned nor was there a sign stating such, so we were unaware of it. We are very disappointed that a company such as yours would treat any customer like this, let alone one who has dealt with you for this many years. In the future we will consider other companies before making a purchase like this. We are retired and can hardly afford to throw away $114.00 when we were not previously informed of your business practices.

The Frigidaire Refrigerator FR526KF6emb had to have 2 bottom door shelves replaced after I opened the door and they both fell out at the same time. (They had never been removed prior to this). Cost for my ordering them online approximately $60.00. Am I happy with my appliances, absolutely not. Will we buy from Sears again? Probably not.

On 11/21/10, I still had not received my refund, I called the installation department again and the rep told me that the previous customer service rep didn't submit for the refund. This rep stated he did and put a rush on it and to check back in 5 days. I did, no refund. I called back on 11/29/10 and they told me that it takes 7-10 days and I should receive the refund in a couple of days. As of today, 12/7/10 I have not been refunded. Since then I have contacted Amex and submitted a dispute on the charge.

I called the Customer Service Department today, since I was getting no where with the installation department and after being on hold for 19 minutes and explaining the issue with the Customer service rep, she places me on hold for another 7 minutes, comes back and tells me that the installation department has no record of it and that I need to call home services. I informed her that I was not about to make another call, that I wanted to speak to a supervisor. That was 37 minutes ago. I literally am on hold waiting for a supervisor as I type this.

Between the 3 calls before today and the time thus far today, I have approximately 6.5 hours of my invaluable time. I am extremely distraught, and want my $212.99 credited on my Amex. I want Sears to be held accountable and prevent someone else from going through this horrendous experience. Before I submit, as of this minute, it has been 73 minutes since I dialed Sears' customer service department.

aggravating snot, he kept saying read the fine print and I have but see no statement regarding 10 day returns if paying cash. I routinely shop at Sears and always pay cash.

The manager at the pickup store for catalog ordering and I do not get along well and I think she has complained to head office about me and now I've been branded a problem customer and is being treated as such.

hope I can get some satisfaction soon.

I was assured it was a very good boiler. The installation was to take place on October 3, 2008 but ended up being a two week ordeal with a person who did not seem to know what he was doing. I checked in on him once and told him he installed a valve the wrong way, and he disagreed, well guess what it was, and water was all over my utility room along now with all the remains from the previous boiler and his installation (Except the main part, the boiler, he even left the old expansion tank, which I later removed by myself with not much trouble at all--despite him saying it was stuck there. ) that he failed to pick up floating in it.

After leaving and making sure the boiler was working, I asked for a manual. He gave me a pile of paperwork related to everything except the boiler. He said he would look in his van one more time, and said one would be sent to me. By this time it is mid October, and this guy was was not very professional in dress, or demeanor. I asked to be shown how to relight the pilot light etc., and he said that next year when they did the service they would take care of that. Then I found out why.

He left, and my utility room still had garbage from the old boiler water everywhere, and the front the boiler was burnt from his torch, and there was a leak at the joint just above my expansion tank. We cleaned up the mess ourselves. Also he never had me sign a completion agreement. He just left. Round two: I want the leaky pipe fixed. After several phone calls in which the leak, etc. was explained to Bruce **, Tom **, Steve **, Laurie, Susan, etc. I was told the same person would come back to fix the leaky pipe, and I requested a different person. This happened sometime in December as it was not a top priority. Finally someone came, but no manual and they put a sticker over the burn on the front of the boiler, how cute.

The season ended and still no manual. I had to find one on the Internet to figure how to shut the system down. Round Three: I call to ask for regular service in September 2009. In third week of October, someone came. Person was very nice, told me to leave pilot on all summer to keep burner from rusting. Boiler works for winter season 2009. Round Four: Call for service in September 2010 early, someone comes and services, and everything checks out OK. Days later boiler fails. I call and they told me sorry I have to wait a week. No heat, and outside temps near freezing at night.

Technician comes and says he has to order parts also says it is not the boiler that failed, so I should pay. It is the overfill shut off and it had an electrical short. Huh, and the boiler does not run without it? So he says, "OK, you don't have to pay," but I will need to come back next week with parts because of no openings. Finally, boiler is working again. For a while. Round Five: Yesterday boiler again fails. Same symptoms. Call Sears, and woman on phone gives me an appointment of Friday (it is Saturday), and says I can call Monday and every day to hope for a cancellation. It is 22 degrees out. I have no heat. I told her I will call someone else, and she tells me it will void my agreement if anyone else touches it. No heat in Central New York in December? I call around and discover: Sears is known for poor installers, no names on trucks, subcontractors.

Dunkirk is one of the worse boilers sold---this model was discontinued the year I purchased it. Art said it had a 20 year warranty but failed to mention as I found out yesterday doing research that it is only for one part of the boiler.

That the original leak although very slow has continued enough to leave a rust circle on my expansion tank, which may or may not eat all the way through--future problem? No one from Sears told me to turn my thermostats off including the woman from Sears on the phone who said I don't know why your pumps are hot. She said turn off the electricity to the boiler. A real plumber (not form Sears) on the phone told me to turn off your thermostats. So, back to the boiler situation and the service agreement. I want to be compensated for the repair person who will come on Monday because he said he will have to get parts to fix it and all these places are closed on Sunday, (reason being he doesn't keep Dunkirk parts with him, and likely none of the other places in our area do as they don't carry them because they are bad reputation boilers) and the balance of the service agreement all three years.

In his opinion, I was bamboozled and ripped off. I have completely paid for this boiler, so no recourse there. I want a new expansion tank before this one fails, and the leaky pipe fixed. I wish I had a full refund for the boiler. I have been up since 3AM freezing. Plus, what if my pipes freeze and break? What about my dog and cat and children? Overall in my opinion, Sears should be ashamed of themselves as a company. Freezing in Marcellus.

If we didn't have multitudinous maintenous agreements with sears and if we did not have to schedule repairs around my handicapped husband's doctor’s appointments, maybe I wouldn't have reason to complain. But we have to go through this. We are faithful Sear's customers that are being treated like a once in a while customer. I cannot complain about the people who redid my kitchen, but your back-up maintenance plan that we pay dearly for, really sucks. You really need to rethink your policies for faithful customers. We have been faithful for years and are being treated like "step-children".

I don't understand why this is so hard, why can't I just go to the Tampa Sears service center and do this exchange of the wrong belt for this one ** that I need. So I don't have to wait 3 weeks or more for the correct one, and by the way I still don't have the lawnmower blade that order at the same time with my belt the first time! This is the second mower I have bought from Sears if I don't get good customer service I will never by from sears! This really doesn’t have to be that difficult.

Since I had invited people to Thanksgiving Dinner that day, I called and cancelled dinner, especially since I had broiled the turkey for three hours before I found out the oven element did not work. A repair person was scheduled for the following Tuesday, morning. Nothing was available earlier? I told them that the repair person should bring a control board with them since we had made sure that was the problem. I might as well as talked to myself.

The info was not passed on and the smart Aleck, the only one out of the whole bunch I talked to, also informed me the Thanksgiving was over. I told him that he evidently had no in-laws or children with them. The repairman showed up and of course did not have the control board because he did not have the info. He ordered it from our home expedited service and made a new appointment for Friday, Dec. 3. We found out tonight that the control board was either not ordered or was ordered and is back ordered and won't even be shipped until Dec. 7. I will believe it when I see it. I am not happy. I am a grandmother with four grandchildren who did not get to eat Thanksgiving with me and my husband. I can't make any cookies for them. I even mixed up a pizza for supper when I realized that I don't have an oven.

Since filters hadn't been received, called the El Cajon facility. Held for 6 minutes, only to find out that department couldn't tell me anything. Transferred, held another 8 minutes. Woman couldn't understand me. I could hardly understand her (not only a language barrier, but lots of distortion on the line; guess the rep wasn't local). The whole conversation was a frustrating comedy of errors. She put me on hold three different times, trying to find the order. At the 26th minute mark, she disconnected the call. I didn't bother to try again.

They both told the store manager that they never got a camera that the associate must have made a mistake and marked the receipt but she refused to hear anything they had to say. In front of other customers, she, as well as the LP manager, Vince, accused them of stealing the camera. They announced that they had them on video doing so. When my husband asked to see the video, they refused. So he demanded his money back.

They gave him a gift card. She then stated if he ever comes back in that store and does that again he won't get anything. Does what again? He is a senior citizen, a Sears retiree, a faithful shopper for Sears. The only thing that he can do again but probably won't is put his trust in a company that he stood by for years. He didn't want the gift card. All he wants is his money back. His respect is gone. That was embarrassing. I contacted the company's complaint center and made a report but only to find out days later that the district manager is going to stand behind the store manager and close the case.

We paid a total of 407.98 for the item and insurance. I did not add the 8 20 mile trips to and from the store hauling around a huge microwave. We just want our money back for a lemon product

My husband called to schedule the appointment and spoke with #67983. She told my husband that a tech would be here between 1:00 and 5:00 the next day. We waited until 5:15 to call to check on the situation. We were told by "Carmen" that there was not going to be a tech in our area until Dec. 8, 2010, 10 days after the call to AHS. I asked to speak to the supervisor. He told me that since this was an emergency they would send a tech the next day (Nov.30, 2010) He apologized and assured me that the tech would be here between 1:00 and 5:00.

I waited at home another day, two days off work, for the tech to come. At 1:15, Sears called to tell us that the tech was out sick and that it would be Dec. 6, 2010 before they could come.

I called Sears back to try to talk to the supervisor I had spoken to the day before, I was put on hold for about 15 minutes then transferred to American Home Shield. I will never do business with Sears again! I will post on every site possible to see to it that no one else does either. They have an A+ rating with the BBB (nothing but a sham promoted by bad businesses giving consumers a false sense of security) but judging by the number of complaints I have seen online the work is still getting out. Do not do business with Sears!

During this time, I got a Milky Way candy and I opened it and I ate the candy because I am low in sugar, and I got dizzy when I left the store. She said, “Oh, she’s got to pay for the candy.” I didn't hear her, my friend did. I left like a $50 vacuum. And she yelled to me and called my name because I forgot to pay for the $1 candy, and she tried to take my car license plate. I told her that's not nice to do this to me. She kept saying names to me, and my friend went to the store to pay for the candy. The cashier wanted to take the candy. The manager kicked her out and all her name so I called the police and told them the story about what happened because I thought she called the police on me. Like what she said, the police told me, “Don’t bother yourself, the police is not gonna bother himself for $1 candy.”

Another six weeks of unanswered calls and messages left, and a third installer shows up. He was very rude and belligerent. Enters my home (against Sears’ policy) to work on the electricity, disconnects a bunch of stuff including my doorbell, and then announces: "I can't fix this. I need to have an electrician look at it." And he disappears. Sears had told me to get three estimates for electrical repairs, but guy number 3 insisted I had to use his guy (not a Sears’ contractor! ), who showed up, fiddled with things for 4 hours, and insisted he had to put a new electrical line from my house to the garage. He added that it would involve digging up my whole garden and the new brick paver patio (which he would not restore or repair) and that he'd be back the next day with tools to start work.

He never showed up. Six more weeks of calls and complaints, and finally I get a very glib, chipper call from Jennifer in the complaint department. No employee would give them their whole name. She said, "The electrician says you refused to let him work… Anyhow, we are denying the complaint. Get your own repairs done at your own expense." This after six months of ** around.

They are crooks, plain and simple. My complaint filed there was seriously altered by subcontractors who I think were out to defraud me. They entered my home without permission, damaged the existing electrical connection, did not repair the original damage and nobody ever cleaned up the mess left by the first guy. And then they filed fraudulent reports. All I think to get out of repairing the damage they caused. Now nobody will even return my calls because "my case is closed."

The mess left by contractor number one. There’s grease on my new white garage door, nails and screws left on garage floor, parts missing, parts left uninstalled, holes drilled in newly painted garage frame, advertising stickers glued to my new garage door from subcontractors own company (not Sears), and missing garage door opener. Most importantly, he broke the electrical wires from inside the house to the garage door so that I can no longer open the door remotely. Then he pulled out the existing wiring (which they failed to repair) and left it disconnected—potentially hundreds of dollars of electrical work. He promised to fix it and promised a electrician (or cash-back to pay for it) and promised a refund. None of which happened. Worst customer service I have ever encountered. They literally do not care if I am happy or not and have told me they have no intention of fixing what their subcontractors damaged!

I asked for my money, they refused. Then they told me I had to go to the store that the purchase was intended for pick-up if I were to receive a refund on my payment. I asked to talk to a supervisor five times before being told he was busy. I left my number for a call back. That never happened. Later I went to the store to transfer my order or get a refund. They would not transfer my order and told me to receive my money back, I had to deal with the online customer service. I returned to contact customer service again that eventually told me that they would begin processing my request for part of my money to be returned in 3-5 days, but the rest they were going to keep as a service fee for the layaway that they never completed and cancelled!

This is a flaw in the assembly of the appliance and should be reported as such and repaired free of charge as it presents a danger to the consumer. When I called Sears repair service, they said it could not be repaired at no cost because I did not have an extended warranty. Then the girl gave me the toll free number of Kenmore ** but that just referred me back to Sears repair. I feel, because I tried to get it fixed when the initial warranty was in effect, they need to address the issue and repair or replace the door free of charge. I, however, have really not been able to speak to anyone but call center employees. Until the handle came completely off, I was not aware that those screws also held the layers of the oven door together. The oven door began to come apart. Luckily the oven was not on.

I get up this morning to go and purchase, and when I got there, the sales clerk working told me that today it is $79.99. I told her that I could have purchased it yesterday for $49.99, but the clerk said that the sale was for Saturday. The clerk called the manager, and all he said was I'm sorry. Well, I'm sorry too because I shop a lot with Sears, but I won't anymore. That was not right when I could have purchased it for the $49.99, because that was the price on it when I went to the store.

I went ahead and purchased it, because it is for my granddaughter. I am going to continue to look for it elsewhere, and if I find one for less money, I will bring this one back to your store. I had to make a second trip, and I got up early to make sure that I got one. The clerk told me on Black Friday that they only had 7 in stock. I was really upset over this when I left that store. I could have purchased it yesterday for $49.99, but I waited until today, so that I could save the $30.

Finally, not wanting to lose the additional $1,000 discount "offer only good tonight", we agreed and went to place a down payment with the understanding that we could cancel in 3 days for any reason. The sales associate then suggested we run out to a local grocery chain to pay with gift cards. She said, "you can save money with the grocery points you get". We asked what happens if we canceled, she assured us it was the same as putting cash down. So they stayed and waited while my wife ran to the store and returned. Two days later, we were out checking prices to compare our deal and we found the same tile at a store. It is their lowest priced tile and they recommend against it. Also, it turns out the measurements they took were off, the installation method they suggested is not recommended and the total cost was way too high.

So we called to cancel the contract and they said "sorry to hear that, no problem". Just to make sure we met the letter of the contract, I went through the proper steps of faxing them notification, etc. Three weeks went buy and no money back from Sears. We keep calling the sales associates as the office number always answer that they are closed due to emergency.

Another two days, no cards and we called again. "I'm packing them up right now, I will drop them off on my way home". Now 4 weeks after canceling the contract, I have $2,500 in gift cards. Sears stores refused to refund them. The grocery chain said it is up to Sears. Nobody can give me my money back and the last thing I want to do is spend $2,500 at Sears. We now have a case file opened with Sears after calling and asking for the Senior VP of Store Operations in Hoffman Estates. Only to be told, we will call you back after the holidays, but we don't think there is anything our system will let us do. Beware of Sears Home Improvement. The deals are terrible, the quality is bottom of pile, the sales associates will say anything to make a deal and the management (Josh **) is clueless about customer service.

At one point, they copied me with an email to Gizmo saying they couldn't find the order, etc - and one email said someone would send me a ran, etc and mailing label. I received nothing. I called a phone number they gave me in Miami for Gizmo and a foreign sounding person on an answering machine (it was Gizmo because it said so) said to leave my number.

No one has ever returned my call. I finally called Sears again yesterday and was told, again, I have to pay to mail the item back to Gizmo. So, I had to pay to get this piece of garbage, I now have to pay to return it and am not even sure I'll get any refund. I want a full refund of $50.65 for the item and original shipping, and I want to return it to Sears and let them deal with Gizmo. I refuse to pay to ship this thing back.

They finally came out and the man who was nice, said they did not send all the parts needed to repair the dryer, but when he called to reschedule me for the next week they told him no it would be more than two weeks before he could come back. He did get my freezer going for me, but lost all my food. OK now it was to be fixed on November 22, wrong got a call and they said they have rescheduled me for December 9. Now there is a three month old baby in the house, I am drying all clothes and such on lines stretched throughout the rec-room, I am having company for Thanksgiving, including another baby. Thank you Sears for all your disregard of customer service you only want our money.

I do have the certificate of authenticity card, that has the item number and all info on the ring. The first manager talked to me like I was a crack head just trying to get money for a ring, so I talked to her supervisor that told me they can't take it back. So, I'm asking, is there anything we can work out" My fiance is in the army and is expecting me to have the rings within the next few weeks. Please help.

When I came back , there was a note from Sears. The technician David ID #906164 came at 7pm! On Nov 10th, I was told by Rosie that someone will come to reinstall the washer & the window will be from 1-5pm. Then yesterday Nov 16th, I was told by 7 people that there is no work ordered! Then at past 6:30pm after I left my house, Sears tech left 2 messages to say he is running late & showed up at 7pm!

Even if I were at home, I will not let him into the house. Who in their right mind goes to people's houses at night to do repairs?! And obviously Sears' right hand doesn't know what its left hand is doing!

To add insult to injury, the Sears insurance adjuster, Mandy called this morning and said since I am a "3rd party claim" (huh?!!! I brought from and paid directly to Sears) they will not pay for the actual cost of replacing my carpets ( at least 5 rooms involved), baseboards and drywall repairs but at an adjusted rate of the age of the materials i.e., 15 years! Someone out there help me out, please. I feel like I am David fighting Goliath!

So back to trying to get the washer reinstalled since Nov 1st. At 10:01am I called and talked to Anna at the number David had left on the note. After repeating my story from all the way back to Sept 9th (purchase date), I asked to speak to a manager. I got disconnected! At 10:03 am I talked to Victoria & the whole spiel again. She said her dept doesn't deal with my case & connected me to Escalation Department At 10:05am connected to Eugene ID 250544, at the Escalation Dept, Customer Solution Line. Per Eugene, DPWM (?!) should be handling my case and gave me Mandy ** number. I told Eugene that Mandy had already told me that she handles insurance claims & doesn't handle reinstallation of the washer & that I should deal with Sears directly!

At 10:53 am after being put on hold numerous times by Eugene, I was finally connected to RTisha ( that is how she spelt her name) badge# 72693 who asked me whether I am calling about a claim that has been submitted! I told her that I have been calling since 10:01 am about trying to get my washer reinstalled since Nov 1st! After hearing my story all over again ( she insisted or she couldn't help me), she said this is the wrong dept and she put me on hold while trying to get someone to help me. She said the correct dept is the Installation dept. Recognize this?

At 11:01am after being put on hold, RTisha told me that the person to handle my case in the Warehouse is on the phone for 10 mins and she promised to have someone call me back. Per RTisha she needed to get authorization from the Warehouse to have the washer re-installed since the original install date was over 30 days. She took down my phone number( I made her repeat it back to me) and it is now 12:30pm & guess what? There has been no calls!

Just in case anyone from Sears is reading this, here is the Salescheck # again: #076311022153.

By the way Sears has my email address from this website twice already! At 12:40pm I received an automated call from Sears to reschedule the appointment. I couldn't get hold of a live person and was told by the machine that there will be a service charge of $65! In desperation, I took the next available appointment i.e. Nov 24th Wed. for 8am-12pm. Meanwhile I need to talk to someone from Sears regarding this $65 charge and also the Insurance claims.

PS, I don't want the TV with its problem. I want a new TV or my money back plus the extended warranty that I paid for!