Sears Reviews

Set up a service appointment online for the first available date which was six weeks away. Marked my calendar and took the day off of work. No one showed up, No one called. When I called in, they acted confused and referenced an address from a home I lived in ten years ago. They offered to reschedule some other time and give me a $7.99 discount. Every customer service person I spoke with used English as a second language and were hard to understand. I just used online chat to try to come up with a resolution and they rescheduled for me. Logged on to confirm times and it shows my second appointment as canceled. Sears needs an overhaul.

I bought a range 10/21/14. They delivered with no box. I call them about it, they said it is okay to be like that. 11/14/14, I call them because 1 of the elements was not working. They wanted me to make an appointment for technician. I told them I need to return or exchange it because it's new. They didn't have it on stock and they told me that I have 3-year warranty so I can exchange it when they have it. I asked them if they are sure it's not 30 days return. They said NO. 1/6/15, I call to make sure that I'll have exchange but no it was after 30 days. They transferred me to 6 different departments. Finally, I was transferred to customer solution department and they said that they don't have notes that I call November about that. And when I tried to call corporate office, I couldn't find email or phone number. I am very disappointed and NEVER by anything from Sears.

I purchased a Sole treadmill from Sears in Nov of 2012. In September of 2014 before it was 2 years old I get this "low speed error" on the screen and the treadmill no longer works. I contact Sears for service and they in turn set up an appointment with a company they contract their work through. They establish that the faulty part is a speed sensor so they order one and it takes 8 weeks for the part to come in!! At week 7 I called the Sole dealer in the USA and they got the same part to me in 7 days!! So now I have 2 speed sensors. The repair guy comes in tries the part and still the same warning and the treadmill still doesn't work. They now want to order a control unit but they warn me that it could be awhile for it to come in (guess that means it could be 5-10 years). They order the part on Dec 8 and it is now Jan 12 and no sign of the part. To make matters worse the company that they contract to do their repairs no longer will even look at a treadmill. When I call Sears and tell them I'm still waiting for service on my treadmill, they put me on hold and never return to the phone!!! Totally disgusted with the company!!!

optional extended 5 years warranty that cost me over $1,000!!!! I made sure to explain that the unit was sit in a porcelain floor and even though the leaking was detected a few hours ago, I have no idea how long and how much it is leaking. I cannot believe that Sears does not have a system that prioritize its house calls. It will surely make me think twice before I decide to buy any appliance in the future!

I had called Sears thinking about the service I received for my fridge once before. Then it was a lady who showed up... super professional, came in and did a battery of tests and determined it was my relay that was at fault and said would cost me 300+ usd. She didn't have the relay in hand and showed up next day fixed it and it worked well. So that was my experience before.

I purchased a top-of-the-line Bosch dishwasher from Sears in May 2014. It wasn't everything I'd hoped for, and I stopped by the store once to discuss my concerns with the salesman, but he didn't give me a lot of reason to believe it was something that could be fixed, so I decided to just live with it. Then a couple of weeks ago it stopped working altogether, so I called service. (The machine is still completely covered under manufacturer's warranty.)

On December 2, 2014, I ordered a 19-piece knife set in a wooden block from Sears. My order was delivered on December 12, 2014. I opened the box immediately and discovered that what I was sent was the incorrect item. What was delivered was a 2-piece carving set in a bamboo case. I immediately called Sears' customer service number. It is now January 12, 2015 and I have received no satisfaction whatsoever despite many phone calls and a number of emails. I have spoken to numerous individuals, most recently a woman from a "case resolution" division. There has been no proactive initiative demonstrated by Sears; merely responses to each contact that I have initiated. I finally learned today that, although Sears has reportedly contacted the "fulfillment" vendor, evidently a private company, they have received no response. Nor have I heard from this unnamed vendor.

I feel a migraine coming on. Sears customer service is some of the worst that I've ever experienced. When did they outsource all their call centers to the Philippines? Chances are, you'll get a very friendly, polite person on the phone...who will have ZERO follow through on your request. Here's my experience: Dec. 29th - order a bike online; Dec. 29th - cancel the order w/ customer service rep; Jan. 2nd - get an email saying that the bike has shipped (WHAT THE H**?); Jan. 2nd - cancel order w/ customer service rep again, request cancellation email; Jan. 6th - receive email saying bike is ready for pick-up (WHAT THE H**?); Jan. 8th - cancel order for the 3RD TIME w/ customer service rep; Jan. 8th - call store and cancel order with them. They had no idea, and no communication from Sears customer service that I wanted to cancel the order. Nice job, guys. It's January 11, 2015. I still do not have a refund. I have tried calling 4 times to cancel the order. Every time, someone takes my calls, handles the call politely, tells me I'll get a refund in 3-5 business days. Not really...nope. Still waiting. Someone help me. Avoid this place at all costs.

Our 3yr. 7 mo. Kenmore Dishwasher started pouring water into floor. Sears sent repairman out after we had replaced inner tub gasket from Sears and water still pouring. He stated they could replace the stainless steel tub for $289 plus labor or we could purchase a warranty for $325 and the tub would be replaced plus trip charge. I can buy a new dishwasher for that! He also stated gasket was installed incorrectly but he did not fix it. What did we get for a $59 trip charge? Nothing! The tub is clearly defective. Stainless steel hinges are rusted (indicates long term leaking) and tub is not set in washer correctly. The repairman agreed with both defects but would not or could not do anything to rectify the situation as the "Warranty" was out of date by 7 months. We have been long time customers of Sears purchasing riding mowers, push mowers, tools, appliances, furniture, clothing, etc. NEVER will spend one more dollar with them. They DO NOT value customers. Customer Service has gone and so are we! DO NOT BUY FROM SEARS!

I ordered a raincoat and had it shipped to my house. I received it 4 days later. The sleeve had a hole in it. I called customer service on Dec. 30, 2014. I was told they would have it shipped to the local Sears and take the coat there and exchange it. I would get an email when it's ready to pick up. I called on Jan. 10, 2015 to see where the coat was. I was told they can't send the coat to the store. I have to take it to the local store and get my money back, then place another order. Why didn't they tell me that the first time I called?

I'm not satisfied with the response to Sears who promised to install my dishwasher but did not deliver in full. First, the delivery was late because the delivery guy could not find my home. Then the dishwasher was delivered, but despite the fact that I paid for installation, they did not install. When I asked to have the product returned they returned the funds minus delivery. I had Home Depot complete delivery and installation.

Scheduled for Refrigerator, Oven and Dishwasher delivery. Purchased 1-07-15 at Sears Outlet San Jose Blvd in Jacksonville, FL. While at store ** went to the black delivery schedule book and scheduled us for delivery. Delivery was scheduled for NORMAL Deliv. Date 1-10-15 as printed on receipt. I have been calling for two days to confirm delivery date up to a night before with NO success. Last called 1-10-15 at 8:45pm and they said they were behind on scheduling calls to call back in the morning at 9:00am when store opens to find out a time for delivery.

I ordered a gift online and it asked if the delivery address was the same as the billing address. My answer was "no" but it didn't prompt me to another area to put in the delivery address. When I was done placing the order I had to then call it in to give the proper delivery address. So..... one phone call to correct the address. What's the one thing they couldn't understand - besides English? The delivery address. So somebody has a nice new $109 drill and the person I bought it for has nothing. Dear Sears, I speak English. Not Indian. I love India and the people but come on!!! Really?! Fix this NOW.

On December 20th 2014, I went to Sears Hardware to Purchase a Battery Booster Pack for My Daughter at an advertised sale price. When I arrived, I found the item, brought it to the Register, only to be told that the price quoted was from the Tire Center, and would NOT be honored, and I could pay the higher price or choose something else. I asked for the store Manager who berated me on how I should get out of his store and go "Get my ** at the Tire Center or Elsewhere". I filed a complaint #** with the Corporate Offices, and was told a manager would call, this Never Happened. I called back on January 8th, 2015, to see if anything had been done, and to date they have seen no action on my complaint. Sears holdings wonders why they have a financial nightmare; Just take a look at their management, and the answer is obvious, they think We the Public Need Them!!!! I say people should avoid their bait and switch misinformation and shop at reputable stores.

I am a loyal Sears customer. On Dec 4, my parents' 3 years old GE gas water heater stopped working. I called Sears 1-800-4-my-home. The rep told me the rate for the tech is $75/hour. I had no problem with the rate, I told her we need to have it fix asap because my parents are over 85 years old and hot water is very important to them. I asked if I need to order a new water heater in case the tech can't fix it right away, I'd like to install a new one same day. The rep told me the tech only carry spare parts in the van, and cannot carry a new water heater with them. She told me not to worry because if I order a new water heater before noon, Sears will have it installed same day. The rep also offered me the Service Protection Agreement for one year. She said instead of paying $75/hour for labor, all I have to pay is $199.99, it will cover all parts and labor, if they cant fix it, they will install a new water heater (up to $500). I bought the Service Protection Agreement and made appointment for Dec 5.

A mattress was ordered and set up for delivery. The delivery person was supposed to come that day and call before he came because my husband had to leave work in order to meet him. We then received a call from customer service that they were at our house but no one was home to receive the mattress. Someone was home within 5 minutes, but there was no delivery truck in sight. When you call customer service you get someone who barely speaks English and cannot help. We still have no mattress and no sign of getting it. I am pregnant and have nowhere to sleep tonight because these people cannot do their jobs correctly. Do not waste your time trying to deal with them. I now have no product, but they have my money which I will probably never see.

I purchased all of the appliances for a kitchen in a house we remodeled at a local Sears franchise store in Rockport TX assuming I would have good service by purchasing locally. The standalone ice maker stopped working in August of 2014. I had purchased a warranty on it and called for a repair. I had to wait over a month for the repair and then was told the part had to be ordered. Three weeks later he came back and installed the ordered part, but the ice maker still will not make ice. I called again to make an appointment and had to wait 6 weeks for the repairman. He came on December 12 and replaced another part but it still will not make ice. I called for a repair and no one could come until today (1/9/15). The repairman told me needs another part which has to be ordered and it will take 10-14 days. The refrigerator I purchased does not have an ice maker, because I purchased the standalone unit. I have not had ice now in 5 months. The repair people are nice, they just don't do anything. I am not interested in buying anything thing else from Sears that might need to be repaired.

I ordered a treadmill AND opening an account with Sears (I don't normally shop there) and confirmed a delivery date for today between 12:30-2:30. I received numerous emails confirming delivery and an automated call last night which I again confirmed. This morning someone called me and did not leave a message - when I called the number back off caller ID they said I had refused delivery??? and they could not reschedule until Sunday -- FLAT OUT LIED! I never told anyone I was not ready for delivery! I was sitting here waiting for them! They offered me a $10 gift card --- this seems to be a trend from what I am reading above! Sears is dishonest -- and just lost my business! I am canceling the order AND the card. Too many other companies to deal with the dishonesty of this group!

Let me preface this by saying that I don't write reviews very often. I understand that things happen, and that sometimes orders get messed up. I get it. With that being said, I have never experienced more atrocious customer service than that of the Sears Customer Service line.

I purchased a king size electric blanket a year ago and it stopped working already. I am very upset I would have taken it back but do not have my receipt and being a senior citizen on fixed income, cannot afford to buy a new one. It should have lasted longer than that and am very upset. My days shopping at sears looks like to be over.

I ordered a bipod online and was emailed the item was going to ordering. After two days waiting for a ship date, I received another email indicating the item was not available for ordering and to select another similar item. I selected another similar item and wanted the reward points to pay. I was told I did not have any reward points in that account, but I did have points in another account and needed to have them transferred over the other account. Having completed this I went back to order the alternate item. I was then told that the item could not be shipped because Florida has a law against such items being sold. This is a lie. There is no law in Florida that says it can't be purchased and shipped to this state. SEARS will NEVER see another dime of my money.

I bought a house long distance. Bought a washer, dryer & frig on line using Sears gift cards (as I was advised to do by a Sears employee). Measurements that I was given for frig were off 1/4 inch. Frig went back as an exchange, but someone erred and it went back as a return. Went to Sears in Springfield, in the meantime and arranged the new frig. Since exchange was messed up, could not use gift card money, but didn't know until Sears did not deliver frig. Still no gift card money returned, so I went back to Sears and opened a charge account (as I was advised to do and then later would pay off charge with gift cards).

So I would have to play set for my sons Christmas on December 3rd, they told me that it would be delivered by December 20th. I asked them if I should pay extra money to have it shipped so I know that it would be there on time because it was free shipping. Sears told me that I did not have to do that so after the 20th and it never showed up I actually called Sears and I called the manufacturer and the people that were delivered it and nobody could tell me where it was. But January 5th 2015 and probably showed up at my house so I called Sears after I had to deliver it and it showed up and asked if they could do anything because it was over a book late. They told me that they were going to give me an 80 dollar gift card and I didn't think that was fair there, they told me if I did not take that it was all they we're going to do. I don't think that's fair - it was a month late and it was for my sons Christmas.

I ordered a treadmill and told them for delivery I had to have a morning window. They assured me I would have this morning window. I called 3 times before the delivery date to confirm this. On the evening before the delivery at seven pm I received a recorded call - the time frame was in the afternoon. I called the reps who could not help me and they were not in the United States. The reps were rude. In the morning I called the Northridge CA store where I purchased the item and asked for the manager. The only manager in the store was Cheyenne, the apparel manager. She was laughing. I had explained the situation. I had cancel my doctor appt because they could not change the time. I WILL NEVER PURCHASE ANYTHING FROM SEARS AND IF THEY GO OUT OF BUSINESS THEY BROUGHT IT ON BY THEIR HORRIBLE CUSTOMER SERVICE.

A positive review - and I am not a Sears employee. Also, only maybe 2 of my appliances are from Sears. I pay $615/year to have up to 10 appliances covered under what they call the Cap10 plan. I've used this maintenance plan for almost 10 years, because I have lots of roommates. I first did this for my combo washer/dryer and added more year after year. All I do is call them and they come out. True, not 24-hour emergency service, or Sat/Sun either. But I have had 1 wash/dryer unit replace with a new one and same for my furnace coil. Over the last 2 years, they have been out 5 times to refill my HP with Freon. The last time, they added dye so they can find out if that is the cause. I learned they previously thought (and may still) that kids have been using the Freon. Gad?!?!! Anyway, add all these parts, the Freon, and the service calls to see what you get. At the same time, my other house - I had to pay 15K just for the AC/ dual fuel HP to replace a 3-year-old setup - with NO Sears involvement. Compare these scenarios. I just called Sears to get accurate info on what I pay and what is covered, so I could write this.

I confirmed delivery the evening before the delivery day. This is all automated. The next morning the 800 # called me to confirm the truck was to deliver. When I picked up the call it was dead. I immediately called back and was told I denied delivery, or at least that is what the system said. I insisted that the driver call me and also that a supervisor call me to clear this up since it was still early in the day and my dryer was on the truck. I was offered menial things as an apology. Serve person said she would have supervisor call me back. That was 6 hours ago. Truck driver has not called either.

After talking to a customer service representative about an order we were having trouble placing online, she informed us that the item would be ready for pick up in one hour. We drove across town and were told the item would not be in for several weeks. The next day we went to another Sears and picked the item up from store. We cancelled the original order. Instead of crediting my account for the cancelled order they charged my account again. Six (6) weeks later and over 10 phone calls to Sears, a supervisor credited my account for one of those charges but not the other. I have absolutely hated Sears but my daughter likes Sears. Neither one of us will ever do any business with them again. The charge instead of the credit has strangely disappeared from their records.

Throughout the beginning of the year, I used Sears Layaway for several items and never had a single problem. It was great and was a good way to get a jump on summer clothes and larger items that I couldn't pay for all at once. I do also have a Sears card and have purchased appliances from our local store and again, never an issue. I was very pleased with my purchases.

Your broken appliance has to have 4 repair calls until they take you seriously. You can threaten to sue, they don't care. Ask for a call back - it won't happen, they don't care. Ask the protection agreement benefit department to call technical service - they can't, they don't care. Ask for a call back for the executive office - they can't because customer service can't even talk with them, they don't care. Well hopefully, what I have been hearing is true - there will be a lot of going out of business sales soon because Sears don't care.

On 1/4/15, I purchased a Pro Form 475E Elliptical online with delivery to my local store. A while later I received an email advising it was out of stock at that store but available at a different store. I clicked through on the email 5 minutes after it was sent to me and was advised that the item is out of stock at that location as well. At this point I called the 800 number provided on the email for assistance. They located a store where the item was in stock and transferred me to the store so I can reserve it. The automated system transferred me back to nationwide customer service, where I spent the next hour and 45 minutes speaking to a very nice gentleman named Hank who finally was able to reserve the item.

I have the best customer protection agreement and I have been without a washer for 39 days. The repairman has been at my house SIX times without correcting the problem. When I called today they told me that they will have to schedule another call because only four parts had been replaced. They gave me appointment for a week out. Don't BUY A SEARS PROTECTION AGREEMENT - it is a scam. They are customer insensitive, they don't care about the customer and the service and customer agents have scripted answers for everything they tell the customer. I challenge Sears to respond to this complaint.

I purchased a top of the line stackable washer and dryer on December 12/20 from the Sears at Columbia MD mall with delivery on 12/24. The delivery window was confirmed. After the window had expired I called and was told that the unit was defective and they would not be delivering. (Sears made no attempt to call and notify me). New delivery was scheduled for 12/26. Delivery team brought both washer/dryer in but told me the pan was too small and they would not wait for me to install the new pan but would come back at the end of the day. Pan was installed within 30 minutes. Called that evening to confirm and was told they would come that night or tomorrow. Crew did not come back at the end of the day. Following day I called and left a message, again no crew showed.

Ordered a mattress and box spring from Sears 12/01/14 because of the great holiday deal. Was told it would be delivered 12/22/14. I received an automated call sometime the week of the 8th saying the delivery was delayed. When I called Sears to see what delayed meant, they were vague and said it depended on the contracted deliverer and transferred the call. The contracted deliverer hadn't even received the dispatch yet.

Terrible customer service. Is there an option for zero stars? Waiting a month to get my washer repaired.

I am VERY discouraged with Sears. My 14 year old son purchased an exercise bicycle last year and I have been trying to get the supervisor back on the phone because she had to get off due to computer problems and I have not been able to reach her to schedule a service call because their phone system is voicemail hell. I have made numerous calls and spent more than 2 hours working on this today -- a work day and I cannot be on the phone any longer. I am also upset because my son purchased this exercise bike and we wanted to extend his warranty but I have been told they are no longer covering this maker. I was not informed of that when I called in December and my poor child would never have purchased this bike if we did not think that we could maintain it.

I purchased a new washer online. Only after the transaction was complete did I learn that delivery would be in 3-4 weeks. That didn't work for me, so I immediately called to cancel the order. My credit card was charged immediately, but many weeks, and many calls later, I still have not received my refund. I have literally spent hours on the phone. Every person is polite and confident, "I assure you, David, that a refund will be forthcoming immediately" but nothing ever happens. I've owned my own home for years, and have bought tons of things from Sears, but this experience is the straw that breaks the camel's back. NEVER AGAIN. They have lost a customer for life. It's little surprise the company is going broke.

On Aug, 30th 2014 I ordered 2 (same) items on SEARS.COM and paid in full. Sears Marketplace Vendor OneClickLLC failed to send me the items on time and provided with a FAKE (non-existing) tracking # and indicated UPS as a carrier. I contacted UPS only to find there was NO such # in their system, and the # is not even in their format. I ran the same tracking # with USPS and FEDEX, with the same result (invalid #).

I have a Kenmore Elite refrigerator bought 4 years ago. In November it stopped cooling, both freezer and refrigerator. I made a service call. It took them one week to come out. He then had to order parts which took another week to arrive. Then two days later the technician came out and replaced everything. It was a total of 3 weeks I went without a refrigerator. I find this entirely unacceptable. I have two young children and it was an impossible task to use ice chests to keep milk and meat cold for three weeks!!

Two weeks after a call was placed under our maintenance contract, we still do not have a working washing machine, and have absolutely no idea when we will, because no one we talk to on the phone has any idea what is going on. Twice the incorrect part was shipped. Twice!!! Apparently these people don't know their head from a hole in the ground. So, if nothing is communicated tomorrow I guess we will put it out on the street and go buy another brand from a company that promises better service. We have an Elite steam front loader ($1200) that is exactly 6 yrs old yesterday. Already the drum had to be replaced, so we bought the service contract. Then the washer died, so they said at the 800 number that we need a control board, but apparently no one can order one correctly. Don't have any idea when we will get a correct part, or even what the correct part is. Parts Department is closed on weekends. Huh?

11 year old front loader washer needed repair. Service man came out, said it would be $399 and all the rest was covered by warranty. We wrote a check and waited for the parts which came in less than a week. It took repeated calls to finally get someone here to fix it three weeks later. They came, said it would be an additional $900 because it was not under warranty. We said that we would not invest $1300 to fix when a new one costs that. (Actually cost us $1400 for a new machine--certainly not a Sears). They took the parts and put in for a refund except for the $79 trip charge which they said we would need to call to get back. The customer service representative, Chris was rude and unhelpful. I ended doing some email customer service and two different people were adamant that the trip fee was not refundable even though the service man gave erroneous and worthless service. Sounds like bait and switch. Terrible! Steer clear of Sears machines and service.

In late November I purchased a mattress frame from a Sears Home store and was told it would be delivered on the 5th of December (11 days after purchasing). I was told that I would be phoned when it arrived and on December 10th I was in the area and went in to see if it had arrived yet and they told me that it came in almost a week and a half ago. So I then asked why they didn't call and they said they left a couple messages (which they didn't) and I then told them I didn't need the frame anymore as it was needed on the 8th. So I ask if I could return it and they told me that they can only make returns when the person in charge of shipping is in but he wasn't.

Scheduled an appointment to service my washer for Saturday between 1 and 5 over a week ago. Stayed home from 12 to 6, no one showed up, no one called me. Sears claims that they were at my house but nobody was in, which is a lie. No apologies for wasting my Saturday, instead Sears offers another appointment 16 days from now. Horrible, horrible service and dishonest employees. Stay far away from this place!!!

I called Sears repair regarding my warranty on our RCA television on 12/27/2014. I was told that I would receive the board chip on or by 12/30/2014 with my repair date being 1/2/2015. On 1/2/2015 the repair tech arrived and I still had not received the board chip. The tech called Sears informing them that we had not received the part necessary for him to do the repair. He then told us that we should receive the part on today 1/2/2015, call customer svc and reschedule and they would dispatch him back out the same day or following day. Needless to say, I have to wait a full TWO WEEKS before someone will be able to come out and do the repairs. Sears customer service is HORRIBLE! The customer service representative and supervisor that I spoke to were very RUDE and obviously didn't care that this mistake was their fault because they failed to order the part needed on 12/27/2014 when the initial call was placed. I'll NEVER PURCHASE ANYTHING ELSE FROM SEARS!! It's no mystery to me as to why they may be going out of business!!

I placed an order, # **, 3 Golf Ball Water Globe on 12/19/2014 from your Kmart website. Since I have a friend lives in Riverside, California and the nearest pick up Kmart location is in Riverside, so I put my friend's name as 3rd party who will pick up the items for me. And for some reason, the name did not show on the order, so my friend can not pick up the order for me. I call Riverside Kmart, and local Kmart can not do anything, so I call Kmart online service. They can not add my friend's name again on the order.

I attempted to call Sears with a simple product cleaning question. After 20 minutes on hold, they transferred me to some other department in which I was on hold for another HALF HOUR. I tried then to call from my emergency phone to alert them of the situation, as I had twin toddlers who needed me. They assured me I would be transferred immediately, however, my emergency minutes were completely used up. I told the woman I had only five minutes on my phone left, but after 4 minutes on hold I knew they wouldn't answer and get to the problem in time. Of course the emergency phone minutes were wasted completely. I hung up both phones at that point and simply googled "large appliance repair and cleaning phone questions number". I almost was connected with Sears again, and hung up the phone. I got someone else on the phone and my issue was immediately addressed. I will NEVER give Sears business. That was a complete waste of very valuable time.

Sears service plan sucks. Spent 30 minutes plus 3 times trying to set up our refrigerator service. 1st time, December 10, 2014, we were told we called too soon to schedule service because it was still less than a year since our last cleaning. And to call back sooner to the anniversary date. 2nd time, December 23, 2014 they told us we had to wait until after the first of 2015 because the system wouldn't let them enter it. 3rd time, January 2, 2015 we were told there would be a trip charge since it would have to be scheduled after the service plan has expired. All the while they kept wanting $345 to extend the plan. Never again will I purchase anything from Sears. Hope they go down the toilet as they took Kmart.

Sears could not refund my money until the delivery was completed but my purchased items arrived much sooner than anticipated and I am satisfied with the product. Sears for future reference please inform a customer in advance that the items being purchase are unavailable or give the customer the correct date that the items will be available for delivery.

Two days before Christmas our refrigerator began to defrost and stop getting cold all together. We contacted Sears @ the warranty dept and we were told that they diagnosed the problem with the refrigerator over the phone. They say the techs on the phone know exactly how to diagnose the refrigerator and would send the part they felt was going out to our home. A tech was scheduled to come out 5 days later after the supposed part was to arrive. The part never arrived, the tech came two days earlier, said it was a relay and that we should wait 24 hours to plug in a refrigerator again to give it a rest.

Beware of these guys! My dishwasher broke, they already told me the part is no longer available for this Maytag (latch) and it cannot be ordered. Because the latch is broken, cannot run dishwasher. Earliest repair appointment is more than 2 weeks out! I have the protection agreement so they say they will replace dishwasher if part is no longer available. So I have to wait over 2 weeks for some repair guy to come out here and tell me what I already know. They will not step up and take care of this for me, and they will not tell me how long after the guy finally gets here before I can see a new dishwasher. They are punishing me for having the protection agreement and dragging it out so far that I think they're hoping I give up and just buy a new dishwasher from another company.

I purchased a washer and dryer from Sears and they were to be delivered from 4-6pm. When the delivery guys were here I missed the call and called back with five minutes but got no answer. I went outside to see if they were here. They were reversing and leaving my complex. I called again and no answer. I called customer service and they said they got in contact with them and they would turn around and come back. They never came back. I called again and they said they would come back after their last drop off. They never came back. I called back and they said they had left for the day. 5 hours of my day; not to mention that I had to leave work early. I rescheduled for a 7-9pm time frame. When I got the courtesy call to let me know my two-hour window they scheduled me for 7-9am. I missed work to be at the house during that time. I called customer service twice to see where they were at and they couldn't tell. All they could tell me was that they were on their. Finally, at 9:20am they called me and said they were almost at my house but I would need to reschedule due to weather. I can't believe I wasted so much time with Sears. I would recommend to go elsewhere. The cheaper prices are not worth it!

I was shocked about your order pick up system, it's a joke. First it was hard to find. Then no one was there. Finally found a computer screen which could not read the bar code. Waited until someone finally came out the backroom and helped me. You really need a person instead of a computer screen.

Recently, we needed and scheduled service on our washer and dryer that we purchased from Sears with a Protection Agreement Plan. We called to make sure the service technician was on schedule. The first customer service representative we spoke with (after being on hold for 23 minutes) denied that we had a Protection Agreement Plan, changed our scheduled service date to another date that was two weeks later, told us that we would have to pay for service, would not answer our questions, would not give his employee ID #, would not let us speak with a supervisor, and hung up on us. When we called Sears back to report the incident, we received better attitude but no one rectified the situation or called.

Ordered some pajamas online. Printed receipt and said it would be here 12/24. 12/24 came and went and no order. Looked up the order number and their web site said it was in shipping status. 12/26 we get a refund check for the amount. No explanation or anything. Instead of lying to customers and saying it was shipped, we could have found an alternative for the pajamas we "thought " were shipped to us. The refund check was dated 12/22 so Sears knew ahead of time that they couldn't fulfill the order... Will never get anything at Sears again.

We got the extended warranties for my son. My son drop his tablet on a soft shoe and the inside screen broke, since it's accidentally it’s not cover on the warranty. He drop less than 2 feet, nothing hard hit the tablet. Sears won't do nothing!

We made the mistake of buying a Sears dishwasher in 2011; but fortunately, we purchased an extended warranty. The dishwasher just died in mid-January this year. We called and requested service but had to wait until Feb. 6th for the first repair appointment. The technical came out and told us we needed a new control panel. We had to wait a MONTH for the part. He came back March 6th, installed a new control panel, tested it and then left. We then attempted to run a load of dishes; the machine ran for a few minutes and then stopped. Another call to the Sears Service Center, more delays with the net result being that it wasn't until March 17th that the dishwasher was repaired.

We bought a Whirlpool washing machine in February 2014. We noticed it was leaking and called the service dept to come out and look at it. Since that first visit we have had two additional service spots and three different part orders... still not fixed! At this point it is obvious we have a defective machine but they refuse to replace it. We have to wait for a 3rd visit with parts before they will. Please keep in mind that at this point they have paid $591.00 in parts and have paid for labor as well. We paid $700 for the machine! We have been without a machine for two weeks and they won't expedite shipping of the parts to get here in one business day. I am completely disgusted with the service and will never shop for appliances at Sears again and will make sure to tell everyone about the absolutely worse experience we have had!

I ordered a kayak online on Dec 1. It was suppose to be avail for pick up at my local store 8-10 days. After hearing nothing from Sears after that 10-day period, I stopped in at the local store to see status. A few days later I get a msg saying that it will be avail for pickup on Dec 23. Still patiently waiting... Dec 23 comes and goes and nothing. I'm pretty frustrated at this point that I don't have it by the 25th. On Dec 26, I wake up to a call that my order has been cancelled and is no longer avail. I call customer service and they said it was six days ago.

I bought new refrigerator november 25, 2013, for over 600.00 at sears in westmoreland mall greensburg pa. Now my ice maker stopped working I had to pay 58.85 for repair call. The tech told me it was ok. Still not working. I will have pay over 300.00 or more to fix it. I should not have to pay a dime because of shoddy part put in the ice maker. Sears should stand by their products!!!!

We never shop at Sears and wish we would've kept it this way. We purchased 5 kitchen appliances at the same time, and the dishwasher we bought arrived damaged twice. The third time we switched the brand and asked for a free install on this one since we already paid to have the second one installed. After one month of having no dishwasher, and being more than patient with Sears, of course the work order for the install was never created and I spent another hour and a half on the phone with their incompetent customer service department who just transferred me around. They told me they would not honor a free install as originally promised. Then I asked for a refund, they told me they went back to the original date of purchase which was 45 days ago. It's not my fault that they sent me 2 broken machines and now a third and they won't even comp an install? DO NOT BUY ANYTHING FROM THIS COMPANY, THEY ARE A SCAM!!!!!

So I have a broken "flapper" on my refrigerator. It's a Kenmore. So I call sears. They ask the model number, serial number and problem. I give them all the information, INCLUDING what's wrong with it. The "flapper" is broken and needs to be replaced. I get told I must pay $95 for someone to come out, plus the part cost and "labor", but no idea what the total bill might be. I get a call from the service tech on day of repair and get asked the same set of questions. I dutifully reply and am told, they have "no idea what the cost would be until they diagnose the problem". Tech comes and diagnoses that the "flapper is broken". And low and behold the part IS on the Truck! What luck!

Delivered the freezer but said they could not put the handles on or level it. I called. They were going to send someone the next day. Of course when no one showed up I called. Well the order was never processed; maybe they would come Friday or Saturday. The freezer was delivered on Monday. Customer service? Typical of Sears. Everyone passes the buck and nothing gets done. Will only deal with small local companies in the future.

Never again will I ever spend any money at Sears. I ordered a washer/dryer combo for our new house in late July 2014. About 45 minutes after I made the online purchase, I realized I ordered the wrong one, so I called right back and asked them to switch out the order that was not going to be delivered for another week. They told me I had to wait 24 hours for the system to upload and call back, but not to worry because I could just cancel the order (it would not be on a truck for several days) and that they could refund my credit card AND my gift card I used for payment.

Customer service the worst ever. No respect. Absolute rudeness. Store is mess. Was trying to buy dress for my girl. One dress had gum stuck on back. The other ripped, the other missing belt nasty. Will never shop here again and make sure much friends don't either. Hate it. Can't even rate it as a store and another hot a coupon from them the girl capt scanning it and capt saying it doesn't work until I said. Then I said, “If you have trouble with it after 10 minutes get your manager.” So he came, made it work after standing there for 28 min to buy two things.

This time (and believe me there's been many times over the years) my Dishwasher started flooding my floor on Dec. 2. I have a Protection Agreement with Sears so I called them. In the past they had told me that Washers & Dryers were not emergencies if they broke, but other appliances such as Dishwashers, Ovens, and Refrigerators were. Now, Dishwashers had joined the group of non-emergency appliances. I'm sure if I called about the 2 remaining on the list they would also suddenly be non-emergencies. The usual out-sourced person in another country took the call. They told me it was no emergency and they needed to send out parts (gasket & hinges) and the next appt. would be on the 8th.

My Sears vacuum had some minor issues so I called to ask how to get it repaired. They said to take it to the store. At the store, they told me "in order to guarantee five-day service" please take it to UPS and ship it to Chattanooga. (What?! Well whatever you say...) A few days later I got notice from UPS that it had been delivered. A week after that I hadn't heard from Sears so I called and they said they had no record of the vacuum. They said they would look for it and call me in a day or two. Every week for the next four weeks it was exactly the same: I call, explain the whole situation to a new CS rep, they say they have no record but that they'll call me back, and they never do.

I normally do not shop at Sears, but I was in the market for a new mattress and they had a sale. I had the money to buy it up front, but the clerk talked me into a Why not Lease it account. Huge mistake. Do not ever lease anything from Sears or Kmart. A $800 mattress ended up costing me almost $1,500 with all of the fees and buy out payment, etc. The clerk did not tell us anything about all of these fees, and when specifically asked if it would simply be the $800 divided up into payments, she said yes. I know, I should have read the material myself, but I put my trust in the sales associate. Anyway, delivery of the mattress was an entire day late, and the delivery people got mud and dirt all over my house. Never again.

This is the second year in a row that Sears has lied about the delivery. Last year I placed an order on November 15, 2013 for a Christmas present. Was told I would have the order no later than the 1st week in December. Called everyday after the 7th of December to find out where my order was. Needless to say, I did not get the order in time for Christmas as it finally arrived in January 2014. This year again, I placed an order and was promised delivery no later than December 20, 2014. They already have my payment for all items. I have called continually since and was just advised my order would be PROCESSED January 2015. Upon trying to call Sears I have been disconnected from my phone calls to customer service, placed on hold for over 1 hour. This is the very last time I will order or go to a Sears store.

My landlord ordered a new stove from Sears. It was supposed to be delivered on 12/20/2014 between 5:15 pm and 7:15 pm. Nobody came. 7:20 I called customer service. They told me they were running behind. At 8:00 I called again and they said I was job 18 and they were on job 17 and that a manager would call me. Nobody called. 9:15 I called a third time. They told me that the truck broke down and they would have to deliver it on 12/23/2014. I called at 8:30 am on 12/23/2014 and they said "no," it was going to be delivered on 12/24/2014.

My husband and I ordered a refrigerator, washer and dryer from Sears on 11/26/2014. We were scheduled to have it delivered on 12/22 since that was the soonest that the fridge would be available. We had closed on our house on 12/18 so we would be without a fridge for a few days. On 12/22 the delivery team was running 60-90 minutes behind schedule, and didn't inform us until we called them to check on their status at the end of the given delivery window. They then stopped 3/4 of a mile away from our house (I could see him from my house) and said that they couldn't drive any further because it was flurrying outside (we live in Colorado). We then called customer service who informed us that the next delivery date was 12/26, which as we all know is after Christmas. We asked to speak to a supervisor and were informed that there was nothing the supervisor could do and they refused to connect us to one. We then called back again, and were told a supervisor would call us back, it is 15 hours later at this point and we have yet to receive a call. So now we are still waiting on our fridge and Sears has left two military members without a fridge for Christmas, and one of them had to take leave to wait for a delivery that never came.

Bought refrigerator and stove. Didn't show up on delivery day. Several days later delivered appliances. Were supposed to remove door from fridge in order to get through front door. These orders were written on paperwork. Did not remove door. Shoved fridge through front door making ugly scratch on door. Freezer door fell off after delivery people left. Called them within minutes to have them come back. Said we would have to go back to store to get straightened out. Went back to store. They told us we would have to work it out with delivery people. Finally set up date to pick up fridge and stove. Said they couldn't pick both up on same day.

I purchased a top of the line dishwasher from Sears in 2012. It was delivered on 12/01/2014. Now it is leaking all over and had damaged my flooring. Called Sears to set up repair appointment on 12/08/2014, was scheduled for 12/20/14. Less than 2 hours before my appointment they called to tell me the repairman was sick and the next available appointment was not until 01/19/2014???? Now does this mean they are short-handed or are their appliances so poorly made that they cannot keep up with the repairs. They have not told me they will come out on 12/27/2014 but have not confirmed this by email as they did the previous appointment.

Sears has the ABSOLUTE WORST CUSTOMER SERVICE! SEARS REFUSES TO HONOR ITS WARRANTY! We bought a CRAFTSMAN tractor from Sears on sale. After problems, a Sears tech determined that the transmission had never been bolted in by Craftsman and it could not be fixed. It was under manufacture warranty but Sears refused to fix it or replace it. Sears wanted us to pay more money to buy a comparable tractor. DO NOT BUY FROM SEARS OR CRAFTSMAN PRODUCTS! SEARS'/CRAFTSMAN' WARRANTY IS NO GOOD! Had to go to the BBB to get any response from Sears!

I went today to Sears try to find something nice for the holidays. Sears customer service end me off with almost situations. Found 1 item was markdown $4.99, a Bra. Went to the cashier, looked at the price, "Oh $4.99, wait" then I did wait for about more than 1 hour. She didn't want to sell the Bra to me. Then had call her manager, instead of 1 manager they came two man and woman. Cashier started accusing other customers for the price must have been re sticker. She started touching the sticker so she can blame others for. Store manager try to take me to that rack where it had big sign of $4.99, still he went ahead fighting with me.

Any help that anyone can provide would be helpful. The ring was a wedding ring, and my spouse is no longer with us. Its value is sentimental.

RIP-OFF, IF YOU'VE HAD A PAST REPAIR THEY WILL BLAME CURRENT PROB. We have 10 yr old Lennox Heater/ac pump and called for service. Sent ** person and then we were told that unit had previous repair and the other repairman broke the compressor? Tells me they ALWAYS look for reason NOT to pay for the repair.

First, we have a part on our dishwasher which has broken three times now. The first two times, I simply called and received the part in the mail within a week. This third time, the part broke and I ordered a new part on October 23. I was told the part was on back order. After numerous calls I was told: it was on its way and would arrive within 5-7 days... it was still on back order... there were 163 in the warehouse but 190 people were waiting for the part and I was part of the unlucky 33 who wouldn't be getting one. I asked to speak to a supervisor on two separate occasions and was told they were busy. I left my name and number and was assured the supervisor would call back within 24 hours but never did. The part finally arrived on December 18th - almost two months without a dishwasher...

Sears has a systematic pattern of a level of service that is totally inadequate and intended to wear out individual customers, each without the required resources or motivation to escalate this to legal action. A large corporation is misrepresenting the insurance (protection agreements) they are selling, and therefore exercising fraud. We bought 5 years protection agreement for our KitchenAid dishwasher in February 2012. The product was $765, the protections $190.

My mother ordered a birthday gift for my daughter online at Sears. With only days until her birthday, she phoned Sears to see why her gift had not arrived. After speaking to a customer service rep, they assured her it was in its way and would be there within two day. The two days had come and gone so the day of my daughters birthday she phoned again. At this point they said "sorry ma'am, we had a problem with our computers and it has cancelled many orders." At this point everything she had ordered was out of stock. So off to Toys r us for a birthday gift she went, with a broken back. I then called Sears as I had put in an order Dec.1, 2014 that I had not received. Thinking with Christmas season shipping was just slow. I phoned customer service on Dec.17 to get the same reply. "Sorry your order was cancelled." Apparently this has happened to many orders around the same time. I said "why has nobody informed me. No email and no phone call." I then asked to reorder the gifts and pick up as they probably would not ship on time. Same thing, nothing I ordered is in stock. With one week until Christmas I am short three very special Christmas gifts for my children.

I ordered a mattress online and it came ripped. I had contacted the corporate office over a month ago to tell them of my experience and let them know I would keep the damaged item for a discount or I would return it. I have been given the runaround so many times - it is absolutely ridiculous. I have even provided pictures so they can try to determine how it was damaged. I was informed it would be resolved in 3-5 business days, 3 times. I was then informed over a week ago that they would be sending me a $25 gift card for this not being resolved which was supposed to arrive last week. I don't trust this company and will never shop there again. My issue has still not been resolved and no one will tell me when it will be.

I got the home warranty in Sept of 2014. My washing machine (Sears) was stopping mid cycle. To date, the machine is STILL not fixed. I've had no fewer than 5 appointments for a technician, only 3 times did they show up. Yes, they will let you sit for a 4 hour window of time, and not show. Repeatedly. THEN... try to get them on the phone to correct this? Transfer, on hold, disconnect, repeat dozens of times. This is the WORST business service I've ever experienced. They are quick to draft money out of your account... but you are on your own after that, with your appliances likely in no better shape. DON'T DO IT!!!

Purchase a treadmill Dec 2013 online and was not if I wanted extended warranty or was not told that there was only a 3-month warranty. This treadmill only runs on fast speed after 6 months. I called Sears and was told I had to pay for a service man to come out and fix it. I was so mad I just forgot about it for a while now. I called today and was told that there service dept. will not send out a repairman unless the product is under warranty or extended warranty. Now what am I to do?

I ordered a mattress from Sears, picked a delivery date of November 29 2014. They said it would arrive between 8 am to 1 pm. Around 12 pm I called the delivery team to confirm it was coming and they indicated it was on the road. I waited 1:15 came nothing. I called back they said not sure where it was and to wait. I told them I needed to leave at 130 to go to work they said nothing they can do. I called the Sears store, someone put me to the wrong department as I asked to speak to the manager. They put me to menswear and the lady told me "not my problem" and hung up. I called the store again. Spoke to the store manager. She said she will look into it. I waited 2 more hours. Nothing. Called the delivery people, they said it hasn't left the warehouse and cancelled my order without telling me. I called the store spoke to the store manager again, she didn't know what to do.

Yes called customer service requested appointment on 12/4/2014 for warranty for LG Front load washer the start button not responding. Customer service received all information including updated address. I went into Sears 12/5/2014 gentleman notice I had appointment set up information was correct. Called Monday 12/8/2014 letting them know no Technician came out gave information - that's when I was told part would come to my home and appointment was 15th. I have had to wash @ Laundromat 4x's 5 ppl in home plus 2 boys w/sports.

While visiting the Sears store in Alexandria La. mall, my wife and I were looking for a Christmas outfit for our grandson who was born 2 months premature. We asked a sales clerk where the premature baby clothes were located and she told us that they didn't carry this size. We thanked her for her time and continued looking. While my wife was looking at a Santa hat with socks which she thought would fit him, I found a whole rack of premature clothes for girls. Well I thought this was odd that the sales lady didn't know this was in her section. When we finished shopping we went to find a check out counter and was told by the lady in the jewelry dept. that we would have to go to the other side of the store as there was only one check out counter open. Instead of checking us out she continued a personal conversation with another lady. We went to the other side of the store (not a short walk) and there was only one associate checking out when there was two registers available. We were 4th in line.

So ticked off. They come out 3 days ago to repair my dishwasher because the door was hard to shut. He can't get it out from under the counter and yanks on the door making it worse. Before it was usable, now it is not, won't shut at all. He tells us nothing more he can do till we get someone to come uninstall it. He says he'll be back in 4 days. I get it uninstalled (one person was able to do it w/o issue, don't know why the repairman couldn't).

Sears came out to our house to repair our refrigerator. The tech was kind and diagnosed the problem and then ordered parts as well as scheduled our follow-up appt. I waited around for 5 hours and no one showed up for the follow up appt to install the parts. When I called customer service, the representative on the phone who was foreign called me a liar and said my appt was never scheduled for today but it is scheduled for tomorrow. I asked her why does the repair ticket say today from 8-12pm. In addition to the repair ticket, I got a phone call the night before confirming today. She insisted I was wrong and would not help me any further. I called back to speak to a manager and found out that Sears' routing department changed my appt and never bothered to call me. This has happened multiple times to other friends of mine as well.

My 1.5 year old Kenmore Elite dishwasher needed repair - the top drawer would not stay in place and needed a few new parts. We explained what was broken and asked if the repairman would have parts with him and we were told yes. When he arrived, no parts because he was driving someone else's van. Ok, we ordered the parts and rescheduled another appointment for the actual repair. We were given a time slot of 1 - 5. We said that no one would be home until after 3. They made note of that and said ok. On the day of the appointment, the repairman called at noon - I said no one would be home until 3. I got a call from sears at 2:18 pm saying that this was the last appointment of the day and they would have to reschedule.

I placed an online order for a pair of boots that apparently Sears does not actually sell. They sent my order to a 3rd party vendor. When boots came in they were too small. I tried to take back to Sears but they would not let me return and I had to send back to the 3rd party vendor at my own expense. The number I had to call for customer service is overseas and you can never talk to anyone that speaks English. The store was no help and actually even worse to deal with.

I returned a 1/4" ratchet. I wanted to exchange for the value so I could get another ratchet because I had already replaced this ratchet with another brand. When the manager told me I could only exchange. (This was the third time I was in that store for this reason. I was told the two previous times the exchange would be fine but the ratchet I wanted was not in stock.) He then gave me the cheapest model he had. The broken ratchet was 25.00 new and I still have the receipt. I had picked the ratchet I wanted out and had it with me at the register and was willing to pay the difference in price. Before I could explain to the manager what I wanted done, he had returned the broken one and gave me the cheaper version and taken the one I wanted and put it back on the shelf. THAT is salesmanship! Maybe I still wanted that ratchet too. They aren't getting any more of my money now! I'll pay three times the price + shipping and order from snap-on or matco!

I placed an order for a fridge online. The original delivery date was about 3 weeks out. The night before the scheduled date I received a message stating it was being rescheduled. I called to set up a new time and date, 12/9, with a window of 2:30 to 4:30. On that date I called customer service at 2 because I was running a few minutes late. The rep I spoke to said it was no problem and she'd message the delivery team. I arrived at 2:45 and waited. At 4:45 I called customer service and was told the team came at 2:15 (early) and recorded us as no show. The second rep I spoke to said he'd reschedule for that evening. No surprise really, but no one came. I called for the third time and was told the order had not been set for redelivery and the next available time was in two days, on 12/12. The window I was given was 4-6pm. I was home by 3:45.

Same experience here. Techs arrive when convenient for them. Eventually, after getting all the parts ordered and several appointments (at least 13 working hours lost for this purpose), we now have a Kenmore washing machine that squeaks likes a child playing the violin for the 1st time... This noise begins on the onset of any movement, so curious that their planned "test" before leaving didn't immediately alert them to this problem. They also left without removing all parts/boxes used in this process. When my husband called to complain this morning, they hung up on him. Please, be warned about Sears Kenmore warranty service!

I may have had a worse customer service experience in my life but I do not remember one. Our first dryer repairman misdiagnosed the problem three times and took my entire day to do so. I then spent another day on the phone trying to get another repair person to the house by the end of the week. That was day 2. On day three I waited all day for a new Sears repairman to come only to have him leave a sticker on my door saying "sorry I missed you" instead of knocking or calling. In the end, I called a man from a Google search at 5 PM who took less time to repair the problem than it took me to hold for a Sears’ operator or customer service rep. The misdiagnosis caused the machine to burn through the new belt the first repairman had replaced as the "cause of the problem. " In the end I had to pay for two belts and two repair jobs AND it cost me 3 days of my time. When asked by Sears if I cared to reschedule I declined. When I asked for a full refund for the useless repairs and parts I was told that was impossible. They refunded $60 for my troubles.

Brand new washer, less than 2 years old. Sent out tech to replace valve and now washer is leaking. Never leaked before. Each appt takes 1 week waiting and tech comes out and is UNABLE to fix. Still broken after 2 months, 5 techs have come out!! RIDICULOUS... Customer service is a JOKE. I'm tired of calling. Each time speak with different person. They NEVER call back. Save yourself the aggravation and get a REAL PROFESSIONAL.

Buyer Beware, take your business elsewhere:

I called for repair on my electric range on 12/10/14. My one year warranty expires on 12/12/14. Only burners work, control panel blank, can't turn on oven - apparently 110 not working. Told I had to buy extended warranty to get it fixed and no service till 12/20. Called again and told the same thing. Finally decided on 12/11/14 to hire somebody and get it fixed. They will not honor the one year warranty and people at extended warranty told me I could not get it until appliance was fixed... I gave up, told them to cancel and give me back my money. No more Kenmore for me.

Almost TWO WEEKS AGO, I made an appointment to have a repairman from Sears come out for my $1000.00 3 year old Stainless Steel Maytag Dishwasher. They gave me the APPROXIMATE TIME... between 8 a.m. and 5 p.m. Today, Thursday, December 11, 2014. I called this morning to see where I was on the line up, to have a better idea of time scheduling. I was told they would be at my house at 2 p.m. Well guess what? It's now 4:45 p.m. They are a NO SHOW!!! I called to find out "what's up", only to be told the repairman was BUSY AT A DIFFERENT JOB and would have to RESCHEDULE ME??? ARE YOU KIDDING??? No one could have the courtesy to call us and let us know that??? We had someone sit at our house and wait all day... for a reschedule??? To do this all again??? Really???

American Home Guardian contacted Sears to service my vent hood. As scheduled with Sears they didn't show up to appt. I had to reschedule and they showed up to wrong address and wouldn't come to my home! Made me reschedule again and guess what - didn't show up today! They want me to reschedule again each time for following week! No customer service or quality control! I requested they pay someone overtime and come to my home today. They only ever respond with an apology and make a case number and reschedule! I asked my home warranty to find someone else, but they are useless so far too! @BlueCrewService #searshomeservices NO QUALITY CONTROL.

They will not send you a bill so they can charge you late fees. I bought $1200 in appliances, finance for 12 months and paid in 6 with acceptation of $87.00 (so they say). Now I am in an impression that the account is paid in full. Did not receive a monthly statement for 45 days and still did not receive one, but I got a phone call saying that I am late for 2 days and they are charging me $52.00 in late fees. I went to a sears store to pay. I can't pay unless I have my card or account number (which is understandable) SO I called customer service. After verify all my info I asked if I can have my account number and they can't for security reasons, but I answer all their questions. POS company. Since they are going to charge me for late fees paying now or later - I'll pay later. I will never stop in a store associate with sears, that include Kmart, PB gas stations. Very bad company to do business with. No wonder they are going out of business and changing name.

I placed an order for 5 kitchen items on 27th Nov as soon as I moved to my new apartment in the hope to set up my kitchen! It's been 2 weeks and I am yet to receive the most important order of the 5! There is no tracking update that was sent to me. I spoke to a customer car executive who put me on hold for 20 mins and never returned! I chatted with several executives and all I hear from them is "allow 3-5 business days." Will I ever get my product? Am I going to be compensated for the inconvenience they caused me! I have not been able to cook my meal because of the unavailable product and that has costed me quite a bit! Hope somebody reads this and responds!

Purchased sears Kenmore Pro in 2010 and every year have had repair issues. Every year I have to purchase the extended warranty since I know the unit will break down. The warranty is $250.00. I have waited for repair on scheduled date and then find out that the parts are on back order and was not notified of this until I initiated the phone call. So, I sit, wait and lose wages due to their incompetence. Two different times the techs could not order parts since they didn't know how to repair this particular unit. Thus, this voided the replacement of the unit since you need to order replacement parts 4x within 1 year. This refrigerator is a nightmare as is Sears service center. No one seems to know what the other hand is doing. I have lost food and was reimbursed one time and only one time in the same year is this allowed even if you have the loss occur 2 or 3 times. This unit cost over $5000.00 in 2010. Would you agree this is a lemon and should be replaced. Never, never again would I purchase a product from Sears.

I called Sears yesterday to schedule an appointment to have my dishwasher repaired. I was told that the tech would arrive between 8:00 am and 12:00 Noon on Thursday, 12-11-14. So, I scheduled my wife's follow up doctor appointment (she just got out of the hospital after having major surgery) for 2:00 PM on the same day. Today, 12-10-14, I get a call that says the tech will arrive between 10:00 am and 2:00 PM. and the pre-recorded message gives no way to confirm or to talk to someone. Just tells you that it has been changed and expects you to accept the change. I finally reached a CS representative and explained the problem. She indicated that the tech had overbooked and pushed us back. She offered to change the time to between 10:00 am and 1:00 pm, but that just means the tech could show up at 1:00 pm and we would still miss the doctor's appt since it takes time for repair also. I asked for a supervisor.

We got Sears repairs from our appliance warranty company and I was kinda excited as it is a known name and they could be trustworthy- not the same anymore. My refrigerator cools too much and if it turn it down, it starts to rot the food. I was told a part was needed, which arrived in a couple of days. My window for him to come back was between 8 and 12 and Sears calls me at 11 to tell me that the repair guy was running late. I just wanted to know the end time and Tanya tells me that there is no end time. I told her that I had taken time off from work and I needed to tell my work when to expect me back. Tanya says, "It is what it is ma'am, and sorry the technician cannot call you to let you know the time frame." Please do not trust Sears for anything!

My customer service experience with Sears and the Sears Repair Services is the worst I have encountered. I was assured at the repair center that my snowblower would be fixed in 2-3 weeks and I'd be contacted once the problem was determined (a hairline crack located by the oil drain stem, a result of over-tightening the oil drain plug due to a poor design). After more than a week I still hadn't heard from Sears so I called the repair center on a Friday morning. I was told to call the repair facility, where I was told a Tech was working on the machine and I'd be contacted shortly.

On 11/9/14 we purchased a mattress set from the Sears store located in Eden Prairie, MN. The delivery was set up for 11/17/14. The day of delivery, there were no calls, nor a delivery. I called the delivery number and they told me that our order had been cancelled on 11/9/14, the same day we purchased it. We went into the store (as they will not answer their phones), and were told that "someone" had canceled it and that we would have to order a whole new mattress set and pay again, which we did that same day. We were also told that a refund on the original purchase would be coming in 7-10 days from the cancellation date. On day 12 there still was no refund.

I bought a refrigerator on 11/25/14 for $978.00 plus tax. A defective item was delivered to my house on 12/8/14. A delivery man said that he will deliver a replacement in 1 or 2 days. We said ok. After few hours later, a customer service at the delivery department called me, said the same item is not available in my area. I must choose different item or return for refund. I selected different item for the current price $1,499.99 as of 12/8/14. They wanted me to pay additional costs $563.75. I said that the item I ordered now is $1,299.99 and the new is $1,499.99. The difference is only $200.00 but they did not do it as I discussed with them. Customer service automatically charged my credit card additional $563.75 without inform me. I found out when I login my credit card account.

Brought a Nordic Track treadmill from Sears. Paid setup and deliver. Left my house a mess. Did a horrible job. Left all the packing trash in my house.

I hope you see this and the many other reviews before making a service repair with Sears. I have used Sears for many years with no problem but I did not realize until I had a problem just how poor their customer service has become. I made an appointment for Dec. 9 repair work. The technician never showed. When I called the customer service line they said my repair was for Dec. 16th which I knew nothing about. I asked for a supervisor and the girl did not want to connect me. She said I would be told the same by the supervisor.

What junk. We had this unit (72186003010 Kenmore Elite Microwave Hood Combo) for around 18 months and the turntable would run when the door was opened and the oven off. One month after that, unit won’t cook or turntable won’t move. The unit will count down on the timer when trying to cook but will not heat or move turntable. Sears wants me to give them $95.00 to tell me how much it will cost to repair. We paid around $650.00 for their Elite trash and $1800.00 for double oven that won't heat. STRAIGHT JUNK. Will not buy anything from SEARS and I will spread my experience.

On Oct 9, I ordered a product. Paid to have it shipped to local store. Waited until "expected date" & and item never showed up. This had happened to me with Sears before but at least the item showed up eventually. Called and was told to just wait as items are typically late (?!). This was at the 2 week mark. Each time I called the 1-800 no. the rep I spoke to would ask all the details and then say: "wait for item," or that "it was lost in transit," or that "it was in store!" They had no clue. Then they would transfer the call and the whole process would repeat, again with no real answer.

I scheduled an appointment two weeks ago for an oven repair and was supposed to have an appointment tonight 3- 7 pm. I just got a call at 3:33 p.m. telling me the tech. is "running behind" and will have to reschedule for another day. I specifically rescheduled a trip to be here for the appointment. I am reliable, SEARS IS NOT! BTW our refrigerator just broke and we are also going to replace our second fridge with a new one. Any guesses what company is NOT getting our business? Sears, you either have very bad management or you just want to go out of business...

They cannot locate my order on a purchased dishwasher. They are trying to deliver to another state. Going on 3 weeks now and cannot locate my order. Stay far away from online appliance orders as they do not have the order work flow process in place to deliver in a timely fashion. This has consumed nearly 20 hours of my time.

I purchased a Logitech H800 wireless headset in May of this year. Within a month it broke and would not charge anymore. I contacted Zai Digital who provided Sears with the headset after trying to reach out to the manufacturer (Logitech) just to find out they would not replace it because Sears was not an authorized reseller of theirs. Later I found out that what I purchased was a refurbished product.

HORRIBLE AND RIDICULOUS CUSTOMER SERVICE. NEVER ORDER ANYTHING ONLINE. Bought a puffer jacket for my father that was supposed to be delivered to my home - never received the item. Spoke to someone in customer service and reordered the jacket as they said they will reverse the charges. DID NOT receive credit for close to three weeks, called back and was on hold for close to an hour. Finally got the credit and a week later get another email stating that they will reverse the credit as jacket was left outside the building front door where any passer by can pick it. It's been over a month. This saga is going on so basically paid for two jackets, got one and spent close to 5 hrs trying to talk to supervisor as if I have nothing better to do.

We have a maintenance contract for all of our appliances including the heating unit. On a very cold morning (24 degrees), we woke up to find that there is no heat in the house. It was very cold. I called the Sears phone number, actually tried three different phone numbers. All of the reps verified our contract. All three representatives told us that we would have to wait three days for a representative to come and fix our system. Monday call - Wednesday possible appointment. We replied that it is an emergency when there is no heat on a cold winter day, but to no avail.

We bought a Whirlpool refrigerator early last year from Sears. We also bought an extended warranty. We started having problems with the refrigerator in November 2013. The repair was eventually done on Dec 6th. We have had two other repairs done this year and on Aug 23 the refrigerator broke down again. Today Dec 8th, we are still waiting for the repair to be done. Some parts they have had for months but would not send until a final part arrived. They have had this part since November 15th. I have been calling both the repairer and Sears regularly. Today Sears tell me they won't even send the parts out until next week. We have not had a working refrigerator for over six months of this year. We do not qualify for the no lemon policy we took out because we have not had a fourth repair done within 2014. The repair from last year does not count as it was within the manufacturer's warranty.

Purchased the stainless steel over the range microwave model # 721.85033111 serial # 211TA05212 on January 22, 2013. On December 6, 2014 the unit had NOTHING in it (not being used) and started a spontaneous fire inside on the top of the unit. SPARKS AND FIRE EVERYWHERE! This was the first time in 15 years of purchasing a fire extinguisher that I had to use it. Now since the warranty is out, no recourse is available to me except for a product safety form (does nothing) and a discount on repair. I told the supervisor that it CANNOT be repaired and needs to be replaced due to the damage and they are unable to replace it. Also, they gave me the run around on who made the product. I've wasted countless hours calling LG, Kenmore, and Whirlpool with all claiming that they do not make the product even though Sears told me to call them. Around the holidays, money and resources are so tight. I have a college student paying for her tuition and I really need help. Does anybody have any solutions to get this replaced?

We have been denied any service/utility under our Home Warranty Plan- as a result we request a refund and cancellation. We have had problems on several occasions with Sears 4 MY Home Service. For example, we set up an appointment for Wednesday 11/24 in the afternoon to repair our garage door opener and took time off of work. The service person does not show up and does not call. Later we got a voice message that his truck broke down. We have been on the phone several times since then to reschedule this appointment for the same problem. No dates are available- they say they will call back and all we receive are computerized call backs with the same result- no dates available to reschedule! I don't understand how a large organization can offer a Home Warranty Plan and not have sufficient techs available.

We bought a "high end" dual oven. Took a month to deliver. After several calls they found the oven in their warehouse. "Oops." Cracked our wall when installing - "oops #2" not covered in service agreement. 2 months later we pressed the self cleaning feature which fried the top oven circuit board. Two weeks later, they showed up to fix. 8 months later, we tried the self cleaning feature again. Fried top oven circuit board again. Called the service department and were told warranty is now expired. We were told we have to pay to repair what they failed to repair. Cost $800.00. I checked online to see what other customers related and seems this is an issue with many of their ovens. I guess once they sell it to you, they've got you. THERE IS NO SERVICE AFTER THE SALE. The oven is now broken again. The service department told me that they would have a repairman out between 10 and 1. It's now 1:10. No repairman, so I am sitting here writing this complaint. I have never done this before but I feel obligated to try to help others avoid ever expecting any type of customer service from Sears. IT DOESN'T EXIST AND THEY DON'T CARE OBVIOUSLY.

Went to local hometown Sears to buy a fridge while they were on sale at Christmas Time. Purchased my Kenmore Elite with the active finish that did not show fingerprints. They brought my fridge the next day. I was excited. I wasn't expecting such fast service. I had to stay up half the night to shorten a kitchen cabinet because the new fridges are bigger than my current one. My house is an older house so all the doors are 32". When the delivery man got there he told me I would have to take part of the trim down on the back door to get it in the house. After I had removed it he informed me that the fridge he brought had a dent in the side, so we had to go look at it. When we went to look we saw it had three dents in it. One on each side and one in the door. I asked how long it would be before we could get another one. He said he didn't know. He said he was contracted to deliver, and that he did not work for Sears directly.

Well, I ordered my Christmas tree and they don't know where it is! UPS says a label made but has not arrived at their facility. Sears asked me to wait for an investigation to be completed. Do you think I will have the tree before Christmas? Merry Christmas...

I made a online appointment for a washer repair. I did receive a confirmation number by email for Dec 2 between 8 and 12, no one showed. I called the number on the email and they said they couldn't find it at first and then did find it and said it was rescheduled for the Dec 4th same time. I was very unhappy that no one called to tell me that after waiting all morning ON THE 2ND. But the night before the Dec 4th appointment, I got a call to remind me from sears that they was coming. To my amazement, no one showed again. I called the number, they again couldn't explain why. I asked for a supervisor and got one, she couldn't explain either. She then proceeded to tell me that the techs only service downtown Pittsburgh on Saturdays, despite them giving me a Tuesday and then a Thursday appointment.

Purchased a water heater and softener, told over the phone when ordering that the install department would call when within 48 hours to set up install. Waited till next day, called install to give them my cell # and they didn't have me on record yet for install, told to wait another day. Waited another day, no call, called install again, still no record of me. Install told me to call the order department. I called the order department and they said that when I call install, to say that it is a new install... Called install, had them set up a new install.. mean while going on day 3 with no hot water. Install said that I would receive a call within 48 hours. Guess what, no call!!

I bought a Whirlpool washer and dryer stackable a few years back from Sears in Hyannis MA. The washer has a gasket on the door that constantly becomes loose and consequently water leaks out onto the floor. We have had this problem 10 to 12 times over the last few years. We have the Protection Agreement but Sears will not replace the faulty washer unless it happens 3 times within 90 days. So now we are at the mercy of the technician to decide he can't fix the broken gasket. Which he then fixes and once again a few months go by......broken gasket again and again and again. Each time costing me aggravation and money i.e. bring clothes for a family of 6 to laundry mat, miss work for tech, spend time on the phone. Also the soft pine floors are now ruined and there's black mold on the floor. Every time I try to get a supervisor or manager on the phone I'm lead back to the same customer service department. I've even been hung up on several times. I've never been able to contact any supervisor via phone....not once! I own and operate multiple retail businesses on Cape Cod Massachusetts. With my background I believe my opinion has much value on this subject. Sears had by far the worst customer service I've ever dealt with. I would never buy any mechanical products that may require service from them again. BUYER BEWARE!

For the second time this year I ordered an appliance through the website and arranged for delivery, taking off time for work to allow delivery and installation. Both times delivery was confirmed and then cancelled at the last moment with an attempt to reschedule for a date a week later. I cancelled the order and was told my money would be refunded within ten days. Earlier this year after multiple calls to and many promises I called my credit card company who set up an inquiry and after no response from Sears after 2 months they credited my account. I stupidly went through the whole thing again about a month ago and once again they are holding my money a month after cancellation despite multiple calls including management level people, all apologizing and promising to take care of it. I have once again been forced to turn it over to American Express to resolve this. It is now apparent to me after reading some complaints on this site that this is their way of doing business. I have resolved to end any further dealings in the future with Sears. I may be a slow learner however I do learn!

Purchased a Kenmore upright freezer including a 4-year Master Protection Agreement (MPA). Front cover of the Sears Protection Agreement booklet states, "Coverage you can count on." LOL. Sears Repair Services has been to our residence on three occasions (3rd appointment, they canceled without calling). They refuse to repair this lemon. It builds up 5 to 6 inches of solid ice and snow above the top shelf in the ceiling within a short period of time (as shown in the attached image). Have defrosted it numerous times. Keeps building up ice and snow. Asked them to replace the door gasket and they refused twice even though you can hear air sucking in at top.

We purchased 15 replacement windows for our home. We knew we were paying a premium price, but we mistakenly thought Sears would stand behind their windows and we would get the quality we wanted. It has been nothing but problems and Sears is not standing behind their "satisfaction guaranteed" statement. The windows leak air, and on a windy day they howl like you wouldn't believe. It is better than a soundtrack for a horror movie! We cannot live with this and they have determined they cannot fix it and are not negotiating or returning calls.

I purchased a Sears water softener plus installation online and selected an install date. The day of installation I received a voice message stating that Sears did not have an installation person covering my area (This is a mystery to me as I have had two other water softeners installed by Sears at this same address). I was told I could pick up my purchase at a store over thirty miles from my home and hire a plumber to install it. So, they took my money two weeks prior and when I cancelled the order they said I could expect a credit on my credit card in about two weeks. They didn't care that I cancelled and didn't think there was anything wrong about selling what they can't deliver or keeping my money for a month.

12/4/14 - The banner at the top of the page for appliances says "Order before noon, have it installed the same day!" I ordered a Water Heater and paid for it online. I did not ask for it to be installed the same day. I asked that it be delivered and installed on Friday 12/5/14. A few minutes later the actual installer called and said, "yeah...we can't get deliveries very fast 'cause we have to go to the warehouse and stuff and besides we don't have any technicians that day. So yeah...the earliest we could come out would be next week sometime." WHAT?

Kitchen refacing - Salesman did not give me all my choices and salesman made a few for me without my knowledge. I wanted to be released from this sale to start over but now your manager, Steve, is shoving this down my throat. Steve cannot simply return my check so I can start again. What crap are you dumping on me? The person that is suppose to come over and make the final measurements has a long distance phone number from Colorado, **, under the name of Mary **. What crap are you dumping on me? I want out of this sale. Since this is so important to Steve not to release me you must be selling crap. Since your people are using a phone they probably stole from Mary ** in Colorado. This must be crap.

My mom's 12-year water heater had problems from day one but finally gave out with 7 years! She purchased the warranty and was told that someone would be stopping by Tuesday (2 days later) between 8-12. She had to take the day off from work in order to be home for the installation. She waited until about 2 pm before calling and asking where the technician was and why she wasn't informed he was running late. Sears changed the date of installation to 10 days later and did NOT inform her! Then, the tech came to the house only to tell her what she already knew...the water heater was bad. It took another 2 weeks to get her a new water heater and another 4 days to get someone to install it! ONLY because she fought with several people over the phone! They brought her a new but broken water heater and are saying it will be ANOTHER 2 weeks!!

I ordered 2 pair of work boots on sale for $49.99. I received one pair with the security tag on them. I did not receive the 2nd pair I ordered. I called customer service and was told to ship the pair back with the security tag on them and they would refund my money. And they told me they would refund my money for the pair I never received. When I asked if they could just ship me a new pair, they said no, I would have to reorder online at the regular price of $99 but they would give me $10 off for the trouble. I just read another review where someone experienced the same thing. Seems very odd to me. I won't be doing business with them again.

Sears Home Services offers a ridiculous service. I needed help with my refrigerator and I contacted them. The agent who sold me the service explained to me it will be FAST and EASY. That happen 10 days ago and my refrigerator is not fixed yet. I waited for 5 days for the technician. When he finally got to my home and check my refrigerator, he said that he had not the part needed. He would ordered and then he will come back to fix it. After more days waiting, I got the part. Now I called again to ask when he will be in my home and the answer is I have to wait 10 more days!!!! It is insane.

I ordered a refrigerator November 11, 2014. I had a height requirement. It could not be taller than 60 due to the fact I have a cabinet. He assured me no problem. I paid extra to have it delivered on Saturday. It came and did not fit too tall. My husband takes insulin. I said I would keep it and go to the store and get another one. No problem they wrote up another refrigerator. Called to find out when it would be delivered. They did not process order, no manager signed off on the order. Then it was scheduled for Sunday. My condo does not allow deliveries. Reschedule for Monday told them no later than 4. They came at 4:45, was not allowed into the gate. Rescheduled for today between 10 and 12. Received a call at 12 they need to rescheduled they cannot find the refrigerator. This is the worse store for customer service and would advise everyone not to buy appliances from them.

I have had the Sears CAP Plan for years. I renew it every year, knowing they don't offer it anymore and that I can never get coverage again if I allow it to lapse. It allows me to have up to 20 appliances on the maintenance agreement as long as I purchased them at Sears. For the last two years, getting service on any appliance is nearly impossible; however, it is the latest phantom issue with my dishwasher that has me pretty teed off. It culminated yesterday evening with the FOURTH service call I placed since it first started malfunctioning on October 28, 2014. This latest call was on November 19, 2014 - earliest service date was December 2, 2014 between 1 PM and 5 PM.

I ordered 2 pair of Sears Die Hard Boots for my husband when they were on sale for $49.99, however I only received 1 pair and not only that the plastic security tab was still attached which means I have to go to a Sears store and show my receipt to get the tab removed. I called customer service and explained what happened, I was told to go to the store to get the tab removed and that they would refund my money for the other pair of boots. This would take 5 to 10 days, then he said that I could go back online and order a pair for $110.00 and they would give me a 15% discount. LOL!!! I couldn't believe what I was told as if he was doing me a favor. Why couldn't they just ship out the 2nd pair of boots??? It is not rocket science after this experience I will not do business with Sears ever again.

Purchased refrigerator from Sears and had it delivered to my elderly mom’s house. Installation and removal went fine (so I thought). After 24 hours passed mom noticed water all over the floor. Sears stated that they could not get back out to my mom’s house for 5 days later. After explaining to Sears that water is damaging things in the house that they might want to expedite things - they tried and couldn't. So I called a plumber to figure it out (paying emergency fees). He decided that the installation team left the water on for ice maker the new refrigerator didn't have. Called Sears back and was given a claim number - told that someone would call me within 72 hours (3 days).

Sears advertised several R&O brand coats. They were pictured on this page. Price Details: $35.00 each, Save 80% ($175.00 each) thru 12/09/14. I contacted customer service but they refused to honor the advertised price. This was not a problem with a single coat - but the same problem on all coats of that brand. That seems to be more than a "web error" as they claimed.

We bought a sears brand Kenmore Elite refrigerator in July of 2013. We called sears repair line and they made an appointment for Saturday November 22, 2014. A repair man came. He didn't look at the unit. He told us to unplug the unit for 24 hours and left our house. He told his office something completely different. He said it was an unhealthy work environment although there was nothing in our home that would have hurt him. After discussing the results of our last appointment with the repair call center, the call center decided to schedule in another appointment with a different person.

In June 2010 Purchased over a $13,000 Carrier Heat and Air unit. Been having trouble with it since day one. The serial# is 2210E15465 Model# 24A5cc630A300. The heat and cooling doesn't work at all. I've been giving the run around. And my house is getting water damage for the unit in my attic. And today is December 1, 2014 - I call the tech support this time and they hung the phone up me. THAT'S DISRESPECTFUL. Please could you all do something because I know that the company does not want to give me back my money. And I love my home and if the problem is not fix I'm getting a lawyer. Plain and simple. Have a good day.

Placed order for hot tub for gift on 11/18/2014. Received confirmation. Confirmation showed delivery date 1/20/2015. Called customer service next morning. They already billed my credit card. Was told couldn't cancel but when order comes refuse it. It's a 400-lb hot tub. Called and spoke to several people. Was told everything from cancelled no problem, to it's in process of cancelling. Have at least 8 emails from various first name people who don't exist when you call them. One rep even told me while on phone told me to hold while she called vendor. After 10 minutes came back said vendor cancelled. His name was Mike ** and she gave me a po cancel # **.

I spent most of my day ordering Christmas gifts online. I purchased several items and opted to pick items up at Sears Westland store. First email I got said one of the items was not available at store. Second email stated all items were ready for pick up, except one. It would be shipped free of charge. Third email stated that my entire order was being cancelled - items no longer available online. Over $300 spent using my bank card. In addition, it could take up to 10 days to be refunded. This is horrible service. They shouldn't have accepted and confirmed my order only to cancel and take my funds for 10 days. Not to mention, all the time I spent thoughtfully ordering from them. Not a pleasant experience.

Their 800 number connects you with someone in a foreign country who apparently no authority to address a problem either because they don't understand or don't care. They give contradictory advise, finally suggesting we call the store or stores which are consistently "out of stock" (except on their website) A third time. So, I order the item a third time! A day or two later, another cancellation. The store obviously lied when they said they had the item in stock. Do I want to try again after three tries?...I think not! It seems that Sears was determined NOT to let us have this item (microwave) at the Black Friday week price and even on the Black Friday actual day when we put in another order for the same item. Of course, "out of stock" on the next day... on an item which is still being sold in each of the two stores we tried. Obviously the right hand doesn't know what the left hand is doing or saying. And the 800 number people and the store phone personnel is even more clueless. Gave up. Sears is off my list. My Sears card is being cut up and returned to them. Below are THREE order numbers!

Mason Green Stanton 5 Pc. Wrought Iron Dining Set - Poor quality product. The product description in the Sears' site says "Protected by a thick black powder coating, every inch resists rust through rain..." In reality, the product rusted a few months after it was purchased and in a drought environment in California. The bottom of the chairs started to fall off. Poor customer service. Sears gave me the run around. I called the Sears online number as the product was purchased online. The rep asked that I contact the manufacturer directly. The manufacturer said that there wasn't anything that they could do and asked that I contact Sears. I contacted Sears again and the rep asked that I talk to a store manager for a refund or exchange.

Never ever do Business with Sears online. I ordered and paid for a Refrigerator that was to be delivered the day before Thanksgiving. I took the day off and waited all day. They did not even have the courtesy to call to say the delivery was delayed. I had to call them to find out that the delivery was delayed a week because the item was out of stock. After several phone calls and a heated email they offered me an 80.00 refund for the inconvenience and rescheduled for one week. I then received an email that said "your delivery is just 3 days away, here's how to prepare." Again I took the day off and again the delivery did not come and I did not receive a call. I was transferred several times and then told the delivery was again rescheduled because the item was out of stock. They had the nerve to offer me a 10% off my next purchase. As if that was ever going to happen! Meanwhile this company has had my money for two weeks. The delivery is scheduled for Monday. I wonder what year? Do yourself a favor, just don't do business with this company.

I called customer service to complain about my experience at the Sears in Southland Mall in Cutler Ridge, FL which is in Miami Dade County. I got a call back from the store manager who promptly didn't take my complaint seriously and hung up on me. He told customer service I had hung up on him which was not the case. Why would I go to the effort of filing a customer service complaint only to hang up on the store manager? It was the store manager who was rude, had poor customer service and showed very poor training in his handling of the complaint. Customer service told me there was no evidence of my complaint because I didn't know who I was complaining about then they could do nothing about my complaint. I said, "Did you check the video cameras?" Duh?

I have a Samsung top load washing machine. It broke and Lowe's recommended I call Sears Repair Services to repair my machine. It took them a week to come over. They misdiagnosed the broken part - sent a broken part and expected me to wait 3 more weeks to have my machine repaired. They left me on hold for hours - no exaggeration, hung up on me and never returned my phone calls. They have the worst service I have ever encountered. Do not use them!

I am visiting a friend in Virginia. She has purchased ALL of her appliances from Sears, although not Kenmore brand. She typically purchases extended warranties. She had/has an issue with her dryer. She bought a yearlong service contract and was promised they would service her machine and if the technician could not she would be given a $500 credit to buy a new machine. She doesn't want to buy a new machine but if she did she could get it in a day or two. She paid about $200 for the contract.

Sears installed a new roof in January 2012. The new roof lasted 3 months. It started leaking as soon the rain season began. It is been almost 3 years and they still do not fix it. They painted the shingles which is illegal in Florida. It is leaking worse. I had try myself, a lawyer, nothing. Now it's November 2014 and they are trying to make me sign a contract instead of just replace the roof that is leaking, causing mold and falling ceiling. Can anybody help? Why is a company so bad still taking money from the working people? PLEASE HELP.

I'll save everyone from the LONG, drama-filled, fraudulent experience that we had with Owner Danny and his technician Tyler at Sears Garage Door. But, let's just say that it started with a mysteriously cut cable costing us an additional $89.95 and ended with our credit card receiving over $500 in fraudulent charges that very same day. I would avoid these guys like the PLAGUE. Obviously, we've taken our case to the better business bureau and the police. Willing to fight this one to the end, for a business owner to have so little class is just appalling. Use another company and be sure to watch the technician while they work!

I bought a riding lawn mower from Sears in September of 2013 and paid for a maintenance contract for three years. May I mention this is the second lawn mower I have purchased from Sears. First day of using it the belt broke. Contacted the repair service and got it fixed. The repair guy said this is not a Craftsman lawn mower even though it is labeled as one. He said "Look at the serial number on your other one, it is different." The lawn mower is a lemon for it keeps breaking, could not hardly turn the wheel. Had it repaired, then in early August the blade stopped working, got it fixed. Then two weeks later the blade stopped working, called again to get it fixed. As of today November 21 no one has showed up to fix it. After four scheduled appointments all are no shows. I called four times Friday to find out when he was coming, gave them my confirmation number, was told he was coming but he never did. I am angry with the product I bought which was expensive plus paying for a service contract that is not being honored. How do I go to the top to complain about this? Sears has a problem, big problem.

Purchased a Samsung Fridge 2 years ago (Black Friday Deal). Talked into the service contract/warranty. Had problems with the fridge sounding like a freight train and ice-maker malfunctions. We were told after 3 service calls, Sears would replace the fridge. After 4 calls, the story changed to, "well, we have to be called 3 times for the same problem, and replace the same "moving" part 3 times." After 5 service calls, "We are sorry, we don't show any record of you purchasing the service contract."

I had purchased Treadmill NordicTrack from Sears on October 27, 2014 by amount of $1305.13. Just delivered on October 31, 2014 and installed in same day. The brand new machine was not working, I have extended warranty and called Sears. The technician came within 5 days and confirmed it can't be fixed and must be replaced by another one. Up till today and after more than 2 weeks, I paid the price and have no working machine. Calling Sears every couple of days and who respond to my call, give me a different answer and not clear when I'll get the new machine. My wife and I deal with Sears in a monthly basis. Unfortunately, it is my worst experience with Sears up till now.

We bought a stove and microwave a week ago, we paid for the delivery and installation. A Sears employee called yesterday with a poor English and informed us that the delivery will be today between 9 a.m. to noon time. They did not arrive today so we called. We spoke with Mr. Kevin (did not say his last name though he said was the manager), initially he said that the delivery was on Thanksgiving. We explained that we received a call yesterday informing of the delivery today. We asked to speak with the manager he said he was; but he passed the phone to a woman that tried to explain in a very poor Spanish that the truck with the products did not arrive to store today so they were not able to deliver the merchandise. Then she said that we were not able to understand English so she explained in Spanish. We told her she does not speak English neither Spanish, and we will complaint to Sears and to the Better Business Bureau and we will.

So if you have nothing better to do and are following my Sears saga, here is the latest. I have a "special" case manager at corporate and we spoke last week and she scheduled for me to have my 3rd ice maker installed this morning from 8 to 12. I got the email stating that was going to happen and I got a call last night to confirm this and this morning my phone rang and I picked it up after one ring and there was no one on the other end. I said hello like 5 times! I called the number back because I thought it could be Sears and they tell me that I missed the call and the technician had gone to another area, and after I lost my ** on the phone with her, she said she would check with them again and then told me they could come today between 3 and 5 as a concession but that was the best she could do. I told her that I had changed my life for Sears this morning but this afternoon I had appointments that could not be changed. She rescheduled me for next week!

Had a Kenmore washer for 20 years prior to this one- only one service call in its life cycle and have ALWAYS bought Kenmore appliances, etc., but NOT ANYMORE!! We are so very disappointed, frustrated, and can't believe the run around we've received! We replaced our washer with another Kenmore in May 2011. Within 13 to 15 months, the "motherboard" had to be replaced. Took approximately a little over a week for them to come out to find the problem, then the motherboard had to be ordered so, it was close to 10+ days before the washer was fixed. Then another service call in August 2013, due to a horrible clicking sound and not spinning correctly. Another 2+ weeks later, and the washer was finally fixed, but still could not use it for over 24 hours because the "glue needed to harden." Was also told by technician, not to be surprised that this will happen again because most parts are all plastic and told me to make sure I renew the master protection plan because "they don't make them like they used too."

Purchased a Refrigerator from Sears in May 2013. Within 100 days, ice maker was not working. 90-day warranty did not apply. We were away for 3 weeks in Texas, when we came home a puddle of water. So finally after contacting Corp., we were given a new fridge. Same model within 6 months, this model was doing the same thing. I now have a tech here telling me at a cost of $239.00, they would put the kit on. THE KIT THAT THE MANUFACTURER OFFERS TO REPAIR THIS PROBLEM. Why did Sears not issue a recall or at least let me know that they (SEARS) were aware of this kit. I have printed work orders where the tech clearly stated it was a gasket issue BEFORE I received the second refrigerator?? Oh & the other issue even though I have the printed work order, NO ONE at Sears has any information on me.

I purchased a new Kenmore canister vac. In 2007. It has been used approximately maybe 30 times over the years, since I have central vacuum also. The vacuum was being used yesterday, November 18, 2014, and just stopped working. The machine has a power hose and I felt strongly the problem was in the hose. I called Sears repair service and was told that Sears repair service no longer accepts vacuums at repair service....I had to take the vacuum to a U.P.S. Store and have them box up the vacuum and they would send to a repair shop and then the repair shop would UPS the vacuum back to me....what the **.

I arrived at the Sears Auto center in Elmwood Park IL at 10:02 am for a simple battery replacement in my 08 Focus. I was told I could wait and it would be a couple of hours. I was OK with a couple or even a few hours. Christeen the service writer was quite flustered and overwhelmed so I tried to be understanding so I waited and waited. 5 HOURS LATER AFTER I CHECKED WITH HER, SHE SAID THAT THEY LOST MY KEYS ...JEEZ!!! AND SHE HAD A COMBATIVE AND CONFRONTATIONAL ATTITUDE ** . I myself have been in the automotive industry for over 20 years. As an owner and a senior Ops Manager I must say that I have never ever seen such DEPLORABLE CUSTOMER SERVICE in my life. NO WONDER YOU'RE SHUTTING DOWN THAT CENTER. Oh by the way, they did find my keys and I got my vehicle back at approx. 3:30 JEEZ. REALLY over 6 HOURS FOR A BATTERY.

We have a Kenmore Power Miser 12 gas water heater with 12 year rank and parts warranty from Sears. It was installed in 2007. It did not heat up and was repaired last year by Sears technician. This year the same problem came again. Sears technician came twice but could not fixed it. They asked us to clean up chimney. We did chimney sweep but the heater still not working. Three weeks have passed and we kept contact Sears and they kept made appointment for us but canceled by the tech support manager. Under such cold weather, the heater did not work but Sears refused to come again to repair the heater or replace it with a functional one. They gave us a manager number but we could never reach the manager and no one contact us either. How long should we wait? Why sears could not fix it and why they could not give us a clear solution? We are still under warranty, why they did not do their job? We need a functional water heater for this cold winter!

Just to start off my experience is below 1 star but it makes you put 1 in. I have the Sears Home Warranty for home appliances program. I pay $40 monthly, to have the coverage of all large appliances in my home; when I need a repair, I then pay $60 and no parts or labor costs. When I signed up for this I was told that if the appliance was unable to be fixed it would be replaced with an equal model; also that it covered all appliances regardless of age or where they were purchased. Of course I needed the repair man right away that's why I was calling. I signed up. He came and replaced the pump on my 5 year old Kenmore elite washing machine. One month later he was out again because it wasn't working properly again. One month later, it fully stopped draining and spinning out. I called to have repair again. I was told a person couldn't come out for 2 weeks with a washer full of water and clothes. When I disagreed and wanted an earlier date I got a run around from many, many, many, many people. Oh did I say many people.

I bought a dishwasher from Sears that has a top of the door touchpad. In less than a year the touchpad went bad. I had it replaced and it went bad again. I haven't used the dishwasher for a year yet but it is out if warranty. They will replace the part again but the dishwasher also ruined my wood cabinets because they didn't tell me that the dishwasher couldn't be installed next to wood cabinets because the door has a side vent. I had to file an insurance claim for that. I called customer care and was treated very badly by a manager who said I should have bought the extended service agreement. Who would think that a dishwasher from Sears that cost $1,200 would ruin cabinets and flash lights to the point that I had to turn off a breaker in my house to keep it from flashing? I asked the customer care manager who I could write to to express my displeasure at her repugnant attitude as well as my displeasure with the dishwasher. She told me they weren't allowed to give out that information. I feel that I have no other recourse than to post my experience. The resolution is unsatisfactory. The dishwasher will continue to ruin my cabinets and I will get the touchpad replaced again. I have been a life long customer but that doesn't matter. When will Sears realize that they are treating customers poorly and losing loyal customers?

After numerous phone calls with Sears Extended Warranty and a lot of "passing the buck," I'm thoroughly disgusted at the Extended Warranty service. I waited two weeks for a repair of the door gasket of my Whirlpool Duet Washer. They arrived November 14th and completed the repair, but coincidentally the next day, another problem caused the machine to quit working and the door is locked and clothes trapped inside, less than 18 hours since the tech left our house. Now I'm told that a service tech can't return until November 28th!

I purchased expensive matching Kenmore Elite appliances, and after they broke, was forced to take base model GE appliance! I have a Sears Protection Agreement. I purchased two matching Kenmore Elite appliances, a range and refrigerator. While under Protection Agreement the ice dispenser touchscreen broke. Technician came out, ordered parts. The parts did not arrive. Sears Protection Agreements issued $1,600 credit for a comparable replacement.

I signed on the dotted line on April 9, 2014 for 6 double hung windows, 9 sliding windows for the lanai and one back door. All windows and door are hurricane proof. Sears has been out to my home on seven different occasions. As of today, November 15, 2014, the windows on the lanai will not open because of faulty rollers. I have complained many times, called the "big boss" and emailed the Sears Home Improvement several times. I might add, in August the windows failed inspection due to lack of screws and faulty rollers. This job cost me $30,000.00. Of course Sears put the entire bill on a deferred credit card which I am paying monthly until next October when the balance is due. Each month that I make the minimum payment, I get very upset. Sears does not stand by the customer as they did years ago. They sub-contract all the work out to God knows who. I will NEVER do business with Sears again.

I bought a refrigerator at Sears store in Brea mall, California. The associate was no help. Delivery was two days late without calling. When the refrigerator delivered, it was not working. So they took it back to their warehouse. Sear's Customer service and store do not respond when I get my refund. I called my credit card to dispute the charges.

I ordered by phone to Douglasville GA Sears who took my order online, on Sunday "Friends and Family Day". Ha. I got a great price including "free delivery, installation and haul-away". The day of delivery I was told installation and haul-away was not even on the order. I was offered 10% "refund", which pays 1/2 the installation cost. We'll see if I ever get my refund.

I spent 3 weeks, over 50 phone calls (to everyone from store manager up to the CEO) and 22 emails trying to get compensation for a refrigerator that arrived dented. I posted on Sears Outlet Facebook page, who responded with a very upbeat, friendly, helpful attitude online (for all to see) but in reality provided no help at all -- Completely ignored my requests for communication. I finally found a customer survey site which brought a nearly instant response and $200 in credit, which is all I wanted.

We are leasing a home and the owner purchased a new refrigerator from Sears. The delivery seemed to go smoothly. Directions to use my phone number (as the tenant accepting the delivery) was clearly spelled out when setting up delivery date and time. Unfortunately the ice on the door never worked... So, we of course had to schedule a REPAIR during the first month of having the new refrigerator. This is where the major malfunction occurred. I (as the tenant) phoned Sears to set up the date and time of the repair. Clearly outlined that Sears needed to contact me with any issues around this repair date and time. The person scheduling seemed to understand this. He told me that my phone number was listed as the person to contact and that even though we had set up a 4 hour window for repair, Sears would text me the night before, narrowing the window to 2 hours. Wonderful I thought - won't have to sit around all day and wait.

We bought a dishwasher less than 5 months now it's not working. Whoever we called at Sears, since we paid a lot for warranty, they gave us appointment after 3 weeks. And when the technician came he was in a very bad mood and he stared, talk with me in very bad attitude. My son was next to me (he's 15 years old) so all the sudden he ignored me and started talk to my son about the part that he ordered for the dishwasher. When I asked him, "Do we have to call Sears when we receive the part?" he told me, "I told your son what to do, ask him" with a bad bad voice. My son told him, "You can't talk with my mother this way." He started yelling and scream on my son so I let him out from my house and I called Sears and complain. But it wasn't the end with them, I had the part and another appointment and another bad service on that day.

To tell the truth, I am tired of being handed off to other departments when I ask Sears for help. After two months of screwing around, our dishwasher is still broken. I was able to order the part and received an email indicating that the part was being prepared for shipment on 10/31/14. Since the part never arrived and the serviceman was due today (11/12/14) at 1:00, I called Sears. I was told the part is no longer available, and that I will have to buy a new dishwasher. Why can't I get a $17 part to fix my dishwasher? Why wasn't I told this two months ago when the serviceman was standing in my kitchen ordering parts? Why was I able to place an order for the part? I just tried again and the part number was not flagged as obsolete. Why can't Sears service what they sell?

So we bought the Whirlpool duet set in July 2013. My husband's gift to his wife. :) Well this gift keeps taking and taking. There has been more troubleshooting, service calls, repairs, phone time with warranty people then I ever care to remember. First there were 2 repairs involving emptying the drain pump. Ok I can deal with that. Then we needed a new circuit board. What? We didn't even have it a year! This took 4 weekly appointments. Why? Because the service guys are not allowed to stay while the washer goes through its cycle. No washer for 6 weeks! Good thing we have friends. Oh and when they were late for an appointment, set for 10am-2pm, I called at 3:45 pm and a lady with a thick accent instructed me to "check my watch because it is only noon." So after checking every clock in my house, my phone and my daughters arrival from school, I started yelling. She insisted that I was wrong!! HUNG UP AND CALLED BACK. Got someone who realized I live in TEXAS and was in a different time zone. The repair guy then called and explained he was going to be here soon. 2 hrs late.

I will never step foot in another Sears store again!! Sears was a joke when I worked for them 20 yrs ago & absolutely nothing has changed!!! The management didn't give a crap then about customers and those that worked under them and it is the same today. The cashier wasn't the issue but the attitude that came from Skyler their Operations manager. I have never been so rudely treated by someone in a long time!!! Obviously doesn't give a rats rear about customer service!!!! There is a huge reason they are losing money and closing stores.

I was processing my Sears online orders, total cost $4,951.95. I noticed that the sales tax charge was $609.07. (~12%). I called Sears to report the issue, but both sales rep (Maria) and her supervisor insisted that the sales tax charge is correct. They also both acknowledged that the sales tax for CA, zip code 93529 should be 8%. The supervisor further pointed out that there is no big deal between charging 8 cent per dollar or 10 cents per dollar for sales tax. The supervisor then claimed that Sears is charging sales tax based on where the warehouse is, rather than the delivery location. However, he refused to share where the warehouse is used to calculate the sales tax. The conversation was going nowhere. No one at Sears is willing to deal with the issue and Sears is definitely pocketing the extra $ collect from those sales tax. In my case, that would be $212.91 (just from one customer) if I actually proceeded with the purchase.

2 1/2 year old french door Kenmore fridge still under Master Protection agreement. Left door pops completely open when I shut close the right door. Called Sears beginning of September....techs came on 9/17, 10/3, 10/11, 10/18, 10/24, 11/3, and 11/8 - NO ONE was able to fix my fridge. 3 "functional parts" were replaced although I was told that the last part (the hinges) do not count because they were ordered while the previous service order was still open, I was told that I needed to have 4 service orders with functional parts orders before my fridge could be replaced. Today the tech came, called sears, told them that he could not find the way to correct the problem and was going to order another part (gasket) he was told that he could not order anymore parts. The people at STAC say my fridge is fine and that's the way is supposed to work....they said for me to shut it close with my hand when it pops open. "REALLY"?? So bottom line is my fridge is broken, they don't know how to fix it....techs see that there is definitely something wrong with door but the STAC people say it works fine. (mind you they are making this determination without even looking at the fridge).

Less than 4 months after buying a Kenmore elite 25,000 btu ac unit, it is broken. I bought a extended warranty contract. So I called to set service appointment, waited for a technician who could not fix my unit. He told me he had to reset the appointment. 4 days later, the same tech returned and still could not fix the unit. I asked to get a replacement or refund, and was told the tech has to be sent out 4 times, before they could replace or refund the unit. Most folks would give up and go buy another ac unit.. Which it seems is the idea sears had to begin with. Sell another machine that lasts 4 months is all they seem interested in... I was offered a refund of my extended warranty that's it...

I purchased a queen mattress from Sears that when delivered was not what was advertised. I tried to exchange it for a more expensive mattress and was told I had to wait 30-days. I thought this was crazy so I demanded they pick-up the mattress delivered to me and return my money. They promptly picked-up the mattress and only credited me a little less than two thirds what they took. Over the past 3 to four weeks I have had 3 promises that my money would be returned to me within a given period and still no money. I have had apologies with promises but no results. I am now seeking to see what legal action I can take against Sears to get my money back.

I purchased a hot water heater on 10-28-14, was supposed to be installed on 10-29-14. Received a call from installer on 10-29-14 and was told would be installed on 10-30-14. So now I have to miss a second day of work to have the water heater installed. Went to place of purchase to speak to manager (huge waste of time) asked if tomorrow would be OK, like I have a choice. I need the water heater installed as soon as possible. Called customer service line several times with no real help besides it would be installed on 10-30-14. Was told the water heater would be installed on 10-29-14 3 times before I left store after purchase.

I purchased a Kenmore Elite Refrigerator. Purchased the Master Protection Warranty. First problem was ice maker. They fixed it. The current problem started Oct. 2014, Refrigerator quit cooling. I waited 3 days for service call. Tech came and ordered part. Part arrived that afternoon and he returned to install part. Next day, still was not cooling. Called repair center again. Tech returned on 31st. Ordered the same part again and an additional part. He was to return on the following Monday. He was a no show. No call, nothing. Next day he was scheduled to come at 5 pm. He arrived at 3:05, my husband was home at 3:06. No call that he was coming or to confirm. Repair center said he would return that evening. He never did.

Sears in-home repair - do not use them! I called the Sears in-home repair line and said that I wanted to buy an ice maker and have it installed. The on-line Sears price for an complete ice maker was $109.00. I was quoted $95.00 for the installation, and I specifically asked if there were any more charges. I was assured that $95.00 was the installation charge.

We purchased a washer and dryer from Sears. Last year, May 2013 our washer wasn't functioning. A repair man from Sears came and diagnosed the problem. The part arrived and another appointment was scheduled to install the part - wrong part, didn't fix the problem. Another part arrived and again they came out and installed it. It worked fine until this October 2014. Again, I called and they came out, diagnosed the problem and ordered the part. I had scheduled an install date and when that date came, no call no show. I contacted them and that is when I learned that the part was on "back order" and they informed me it wouldn't be in until December. I explained it was unacceptable, we spent $3,600 on the washer and dryer at Sears and also purchased their master protection agreement and renewed it last year. They told me I had to wait a minimum of 21 days from the initial date before they could begin any possible replacement paperwork - just in case the part arrived earlier.

I purchased a refrigerator from Sears on 06/13/2013. Kenmore paid cash for it $2500.00. Refrigerator went out 10/24/14 - lost over $400 of food. I'm a diabetic and use insulin 5 times a day. On 10/27/14 tech came and said compressor is bad. New compressor comes to my house. Second tech comes out on Saturday 11/1/14 to install new parts. Stated refrigerator would get cold in 24 hours - as of Monday 11/3/14 yet not working. On 11/4/14 third tech comes out and repairs refrigerator and stated it may not last. Also found out it’s an LG and not a Kenmore. 30 minutes after tech leaves refrigerator still not working.

I got a phone call from my mom. So what happened was that she was returning a ring she got from Sears from her wedding but sadly the marriage was void. Now the ring was not what it was sold as (meaning the materials that "were used" was fake; they sold her a fake ring) and they tried to get her to buy another ring on top of that when she clearly expressed that she wasn't interested in buying another one. But what made it worse was the man who worked there hit the alarm on her and called the cops when she had her receipt. And what she is telling me is that the guy was harassing her, and the other ladies that worked there were laughing at her as well. To be honest I have never been more pissed off as I am right now. Sears expect to get a legal inquiry about this very soon.

I contacted Sears Home Improvements to come give an estimate on new roof. My porch roof looked like it was leaking so I wanted it taken care of. The salesman insisted that I should have the entire roof replaced. We went over cost, what I would get. I was assured that I would have a project manager onsite which did not happen. They tore the roof off and put shingles on. Now the roof is leaking worse than ever, house and porch. They decide that wooden shingles were not removed, sent another crew, roof tore off and replaced (plywood applied, no roofing permit for either job). They put new gutters on house that did not drain at down pore pipe but overflowed and caused water to backup into my house and porch, filling porch lite up and fall down. No flashing was around my chimney for over 2yrs causing water to run into attic.

Our 11-year old washing machine has not worked since the end of JUNE. The repairman has been out here several times and sears has spent about $2000.00 in it and it still doesn't work. We have spent several hours on the phone trying to get this straightened out only to get the run around. Sears could have replaced this washer twice by now and this would be over. They are wasting our warranty waiting on the repairman. Every time he comes back, we have to wait at least two weeks and two times he didn't come or call. We are not happy with Sears and are letting others know. Go to Lowe's.

A Sears telephone customer service representative offered to sell me a warranty as I was having repeated problems with my washing machine. The monthly fee was $39.95. I was specifically told I could cancel the policy at any time with no penalty. I made them go over this with me more than once just to be sure of what I was purchasing and again was specifically told I could cancel at no cost to me, anytime. A few months later I called to cancel and was told that the penalty for early cancellation is $353.88, basically the entire year's fee! I believe they have agents making commission who will say anything to sell the policy. I was lied to and will never purchase another plan through Sears.

I returned a vacuum cleaner that had a missing bottom cover. They kept me waiting for 40 minutes in the appliance section until they finally processed the return. The item was paid by a gift card and credit card combined. They said they can put the entire return amount on my credit card. I also got a return receipt. Now, 25 days passed and I had two trips back to that store, and I still haven't got anything back on my credit card. On my last trip to this store, the store manager kept me waiting for 30 minutes (because apparently he had a meeting at 7pm!). I was waiting there like a fool and and then He still refused to see me after that time, sending messages through his unprofessional sales associate. Now, my option is to dispute my credit charge as I spoke to my bank, however, my gift card credit is basically gone. This store should be closed for such a low standard of customer service. I would still consider taking legal actions against them.

I spent $1800 on a new washer and dryer in the Astoria, OR Sears store - arranged to have it delivered on Friday, 10/31/2014 - I took the day off of work to meet them. I never got a call the night before, so at EXACTLY 9:32 am I called to check on that order - only to find out that the original Sales girl in Astoria, OR took down my Phone number Incorrectly - so they could not call me, and they tried to deliver - between 9:24 and 9:32.

Sears never delivered my order. When I called, all the rep tells me is "I guarantee it's going to be in today." It's all lies, they are just reading off a script. Sears did not deliver and don't care about your order. Rescheduled and still no items.

I purchase home warranty from with the extended warranty on some appliances. My LG refrigerator has not been working right (a frost free refrigerator and 2 sliding frost free freezer at the bottom) for at least one year and half. It is building around the inside of the freezers. Sears technician have been here for at least 5 times with the same problem. They replaced parts (door guides?) but still the same problem. The last technician who came ordered gaskets and it should have been here 10.28.2014. No parts arrived so I called and I was told that parts was back ordered. I asked when is the approximate date for the parts to arrive; she said "I do not know".

Purchase the GE microwave from Sears and within 7 months the microwave fan will just turn on by itself and will not heat any item. The first time the technician came to repair the microwave, he spent 20 minutes. At that point the microwave was able to heat "water" but the technician stated he had no clue what he did to fix. it. Within 24 hours, the fan was running by itself again and not heating. I scheduled another repair requesting for a replacement. As of 10/28/2014, a park was sent to my house for the repair on Saturday, November 1st.

When we remodeled our kitchen in 2011, we purchased all Sears appliances. From the beginning, I had problems with the Kenmore Model #79048853900 oven not keeping the correct temperature. The repairman actually had me convinced it was my fault but replaced temperature controls finally. I stopped using the oven for several months at a time. I kept the warranty up paying each year but had at least seven repair visits. Finally, in April of 2014, in desperation I purchased a digital temperature unit and monitored all baking temperatures. The oven in prebake at 350 F would be over 400 degrees then slowly decrease to under 350 degrees during baking. The Sears repair was called and replaced parts in April, August, and I called again early in October for repair. Sears says that we have to have four replacements within a year before they will even talk about a unit replacement. Bet they won't replace the unit with a working one or it will cost us plenty!! We have purchased Sears appliances over fifty years and I am so angry with their customer service and warranty agreements. Time to change?

We purchased five appliances from Sears, all with extended protection agreements. The water softener manual explicitly state no filters to change and we should be odor free for ten years (this is a hybrid model). We started experiencing odor - almost sewage like. We were told it is the carbon, resin unit and filters are explicitly expendable. Then we were told it did not matter what our manual said. Corporate policy does not allow for "expendable" items under the warranty extended plans. After many phone calls and letters we were told our water had bacteria in it and that was what caused the odor - even though they never did a water test and even though my neighbor has the same unit and no odor. DO NOT BUY SEARS ANYTHING. DO NOT BUY THEIR WARRANTY PROTECTION PLANS. WE ARE OUT $1100 - THANKS TO SEARS!

We purchased a Whirlpool Washing Machine in May 2013 from Sears. It stopped working 14 months later. We purchased the extended warranty and had a repairman come out to fix our machine. The machine was going to cost over $500 to fix so I asked for the $500 voucher instead. The repairman looked for the serial number to fill out the paperwork and the machine never had one. So now the repairman says he cannot do anything for us. He cannot fix it or give me the voucher without the serial number. After weeks of discussion with different store managers and complaint departments, I was told this is a store problem and they will have to fix this. The store manager said he could give me a $100 gift card for my $600 broken washing machine that they will not fix.

I received 10% (yep: 1/10th! ) of my Sears order #** via USPS #** on Friday, October 17, 2014...and I have submitted pre-purchase screenshots to both Sears and to my Payment provider. The Sears 3rd Party vendor has stone-walled me - they blame Sears. Sears has acknowledged it as their error and has 'fixed' the ad on their site - and they've emailed me stating that my buying more is my best solution (yea, at 10-times the $169.52 I had paid!). In buying what I perceived as a clearance kinda deal, I was smart to stock up. But at the now-proposed 10x the price to get what I paid for, this would be incredibly inflated retail - who would be so stupid? You could call this bait-n-switch - I call it blatant FRAUD!

BEWARE OF SEARS AND TERRIFIC SALES!!! I ordered curtains off of the Sears Web Site, when I tried to return them to my local Sears store I was told that they were from a third party site, so I called Sears to find out how to return these, they have a 90-day return policy for curtains. Both Sears and I spent a week trying to reach the people at Terrific Sales, the phone goes straight to voice mail, no one ever picks up! Sears and I both sent them emails, no response. Finally we get an email from Ben at Terrific Sales that says that they have a 15-day return policy, however when you look at their return policy it only states that you have 15 days to return an item after they have issued a RMA or Return Authorization. There is nothing about how long you have to return the item from the time of receipt.

This is a complaint in regards to a buying experience with the Sears outlet, Santa Ana branch. I understand that buying from an outlet require much less expectation. But the lack of Coordination for delivery is just a poor act of customer service, and it is a complete waste of my time and even shopping with my own loss, in this case, loss in personal time and taking time off from work to stay home and wait for delivery.

Mall store in Virginia Beach, Virginia. After the purchase, two Sears technicians came to our house to install the unit. Later that evening, after the work was completed, I noticed my iPod was missing.

I ordered a new range on the internet from Sears because it was the best deal I could find and believe me I have shopped around. The shipping to my door was free and I was told it would be delivered on October 22nd, 2014. I rec'd a call a night or two before the scheduled delivery and was told that the delivery was delayed until the 24th due to an issue with the manufacturer. I then scheduled the delivery in the afternoon because I had to take time off from my job to be home. No problem, I still had the old one hooked up and wasn't in that much of a hurry to get the new one. Ok then I rec'd a call the night before the rescheduled delivery just as I was told and was told the delivery would be between 1:00 pm and 3:00 pm. Perfect.

I purchased a Kenmore Elite refrigerator in December 2012 with a service agreement. September 2014 the water and ice dispenser in the door stopped working. They sent a technician out and parts had to be ordered. On October 21, 2014 the repairman came to install the parts. The next morning, Oct 22, there was a puddle of water on the floor in front of the refrigerator. I found it was caused by the ice in the ice dispenser melting due to the fact the refrigerator was not working at all. That very same morning I called to report the problem and was told a technician would be out on November 25! I thought I had misunderstood but was told that was the earliest they could fit me in. I told them that was unacceptable.