TransUnion Reviews

I am obtaining a mortgage for a house. Of course the lender wants obtain my credit scores and history. I was told that Transunion showed a credit lock on my information. I had personally unlocked the account for this purpose, but the lender still could not obtain information from TransUnion. Experian and Equifax data came through instantly. To summarize, over the past 72 hrs I have been passed around to various Transunion departments who assure me that my info is not locked in any way, and to have the lender try again. The latest insult was to have the lender, a Transunion rep, and me on a three way call while the lender tried to obtain the info. No luck. All Transunion said "have the lender try again". O.M.G.

At this point I am frustrated with TU. I check my credit report and reporting is all inaccurate and outdated. I have 2 credit cards open. One which has not been updated since Feb. and another not reported at all so it is hurting my credit. I also have medical collections that are showing up "OPEN" when it is closed and also they have re-added an account that was disputed, investigated, and removed. They also make it hard for me to dispute anything because it will only allow me to view my credit report after I call in. If I do not call in I'm unable to view or dispute anything on my credit report. Somehow when I call and get bounced around from person to person they state "there are no issues and I should be able to pull my report".

I initially applied for an account in order to check my credit prior to applying for an apartment. I signed up for the week trial, which then would automatically enroll me into a reoccurring payment scheme for $17.95 every month. The first time I checked it, I noticed a smudge on my report detailing an emergency bill that had actually been covered by the Hospital. With that in mind I kept the subscription in order to combat it later on (I was approved for the apartment, so it quickly fell off my priority list).

The website is unclear, so deceptive. I have no idea the report requires extra fee with $29.95, otherwise I won't even consider putting my credit card info. They asked for that info and then a record has been pulled out and I have no way to cancel!!! Such deceptive. Also, later I learnt that the monthly fee will be $19.95!! If you don't cancel, you will charged by every month. Such a cheating website and service!

Like most of the cases here, I just wanted to check my credit score but did not want to have a monthly service. Also like most, I didn't know I would be charged 20 dollars after the trial. To be fair, it's one of those things that's right there but I guess most people (including me) don't see. I wish they would make the text explaining terms more prominent (not that it's hidden). Having said all this, as soon as I was notified (by my bank) that I was charged, I researched TransUnion and saw all these bad reviews, and how they don't do refunds. I called TransUnion and was pleasantly surprised when the customer service agents explained to me that they were going to issue me a refund and completely cancel my service (I only removed the auto renewal online apparently).

I too was on TransUnion site for a credit report and was charged the $19.95. I read the other stories today and then checked my credit card company's website to review recent activity and found that TransUnion had charged me this month as well. I have THE REMEDY. Each of you, and I will be too, needs to contact your state's Attorney General's office and file a complaint against TransUnion. Also, contact your state's Senator and Representative in Congress as well as your state government's officials and let them know of your experience and others on Consumer Affairs.

On the main page is a big ad "get your free credit score" with a red button - get it now. Unfortunately scrolled off the bottom of the page is some fine print that says that they will charge you every month if you don't cancel. You don't accept any monthly charge or anything. When I called they refused to refund my money. Use one of the other two credit reporting agencies, TransUnion is deceptive at best!

TransUnion is still the third and last to remove another person's bill from my credit report but the reason I'm so pissed is today with nothing changed they dropped my score 67 points - with NOTHING changed from the week before. It is totally incredible banks and credit unions put so much faith in these worthless companies.

I wanted to check my credit score one time ONLY and thought that was what I was getting here. After 2 months, I noticed I was getting charged $19.95 / month for a service that I WAS NOT USING and DID NOT SIGN UP FOR. I cannot believe this company is still in business. Thank God it did not take me longer to recognize this scam was affecting my credit and bank account. I have terminated my "subscription" with them and will never use them in the future.

I tried disputing information on my credit report. It stated I had to log in but when I tried it said I already had an account set up. So I called customer service to see if they could tell me my login information. Finding somebody to speak American English is the worst, most impossible task with this company. After attempting to explain the situation, no one could understand anything that I was asking. So I called back several times only to get the same exact results. The last woman I spoke to kept giving me the same runaround and refused to answer my questions. So the following month I checked my credit score and they dropped it 20 points with no negative information reported, all of my payments are on time, and I know it was done out of a fraudulent and deceitful act on their behalf because of the communication barrier. This company should not be allowed to determine any credit reporting for any person.

My complaint is I've been been a Transunion membership customer since 2009 and notice they don't keep reports up-to-date. I have memberships with the other two main agencies as well and compare the 3 individually every 3 months. I always have to file disputes with TransUnion to get things updated and even then the online disputes are hard to track.

A few months ago I had my credit pulled in order to qualify for a home mortgage. It shows I have excellent credit except for a credit lien that only shows up at TransUnion. It is a lien that DOES NOT pertain to me. I've sent them proof of my residence, w2, marriage cert along with other paperwork and they won't remove from my file. It is clear I did not live where it states lien is, yet they won't remove. I even told them that law states that they must prove it is mine, yet they ignore my request for proof. They will be unable to prove that it is mine because it does not pertain to me. I will have to contact lawyer to clarify this. I will have them pay for any and all legal fees incurred.

This review is similar to a few I've read on your site. I was charged 21.55 without my knowledge and then an additional 1.09. I'm currently disputing these charges with my credit card company. I think it's funny that an agency that's suppose to protect your credit can charge your card without your knowledge. I called the same day when I saw a pending charge on my credit card. The women told me I absolutely was not charged. When the charge appeared on my card, I called them again only to be told they had no record of my first call. How the would someone cancel a free day trial? This is clearly a scam. Use the other two credit reporting agencies, I've never had a problem getting the free credit reports we are all entitled once a year.

Like the others here they got me with the $1. credit report. I made sure, at the time, that I was NOT to be billed for any other service but they did it anyway. I threatened to take them to court and was refunded 4 of the 7 months of "services". They offered 1 month then 2 months then finally for 4. Very deceptive practices from Transunion.

As many have stated, thought I was paying $1 for my credit report and placing a fraud alert on my account as my identity had been stolen, and then see I'm charged $19.95. I called TransUnion, where the lady tries to give me some BS about how I didn't call within seven days. I told her I didn't need to hear the BS that they tell people, that it's clearly a scam because I didn't see anything about signing up and a seven day trial. She said because I didn't call, they couldn't refund my money since they went ahead and checked with the other bureaus to see if there was any fraudulent activity. She also said she would be glad to walk me through the process where it says what I'm signing up for.

TransUnion has been charging $19.55 for a service I did not request. All I wanted was to check my credit score but they never asked me if I wanted to sign up for a credit monitoring service. Unfortunately, I finally noticed after 6 months while going through my credit card statements. I tried signing into their website, and it turns out I don't even have a profile set up. They just took my credit card info and started charging me every month. How are they even in business??

I was searching for my annual free credit report, and their website popped up. I thought the $1 credit score was an alright deal, but realized that they may have had a trial membership despite knowing I did not choose this option. I called twice that same day to make sure there wasn't a membership/subscription. They said they couldn't find my account. The third person I spoke with was a "manager," and they assured me that any membership would be cancelled. About a week later, I see that $19.95 was billed to my account.

I was on a website for Low Income housing, and of course it needed info about credit score. Somehow TransUnion was a direct link, I should have never given them My information, I am so upset about it. For a FREE week trial, I was charged $1 and got so many emails, and never any help to actual show me a credit report. I'm so upset and angry, I called 3 times for a refund and they said no. So I canceled a service I didn't even know I signed up for. And now they have my personal information and it's definitely in some other countries that might steal my identity I'm sure. So angry about this. I feel like this is 100% Fraud.

I had the same experience as most other people who have written here. Through misleading information I was lead to believe I was paying a one time fee of $1 for a credit check, but was automatically signed up for a $17.95 monthly service. I decided that this wasn't acceptable, so I called to demand a refund. I spent the next 45 minutes on the phone. I flatly refused to hang up the phone until I was given a full refund, two payments of $17.95. I was eventually able to get a refund for one of the payments, but I said this was unacceptable.

I am seriously curious as to how TransUnion is even in business, much less considered a reputable credit bureau. I found a few issues on my credit report that I had questions about and tried to do the online dispute/contact form. It requested a log in and I tried to log in multiple times, to no avail. I did the "forgot password," received a confirmation of the changed password, and tried to log in again - and nothing. I found the Customer Support page where you could print the form and mail it - the page had an error message instead of the form. Nothing. I called the phone number and while it was answered quickly, it sounded like 100 people in a very small room. The operator was very polite, but clearly had no clue what he was doing and was just reading screen prompts. Ten minutes later, I had to hang up. This has to be the worst customer service I have EVER received!

TransUnion lured me in with the one-time $1 fee to see my credit score. What they did not state at the time in any clear or accessible way, is that around 1 week(+) later you will be automatically billed $17.95 as a monthly fee which there was no warning for via email or otherwise (by logging into their site) to tell you that they are charging you. I finally found out 3 months later due to a late fee I incurred in my bank account because they billed when my account balance was low (an additional $40 late fee for a service I didn't even know I was paying for!).

I just tried this one times for 7 days free, and I remembered I cancel it! But it still get my monthly fees! Every month $18 dollars. They didn't send me any email to tell me until I checked my credit card account. Rubbish company!!!

I contacted TransUnion about 8 months ago because I was a victim of credit fraud. I was told to mail in the police report and other documentation so I can obtain a credit freeze on my account for free. I faxed in the required info, and the customer told me to sign up online an account so I can get updates on my credit freeze and to unfreeze my credit without having to write in. I did. Little did I notice that I was being billed $17.95 a month.

TransUnion lures the unwary consumer in with the promise of a one time $1 fee to see your (TransUnion) credit score. What they don't make clear, in any reasonable way, is that exactly one week later you will be automatically billed $18 as a monthly fee. They do not send you any regular mail or email telling you they are charging; and there is no information on your "dashboard" after logging in at their website telling you you've been charged. In fact, the only way I knew was when I check my credit card statement. AT the website, there is no clear way to cancel the service, and searching the site does no good. I actually had to google the answer. You then have to proceed through five different screens before you can actually submit your cancellation request.

I phoned Transunion Credit Monitoring after I found that I could not login. The agent explained "that the account I have had was closed due to the credit card used for the automatic payment system was not mine"... WHAT. The agent said it belonged to (gave me the name) someone that I have never heard of before. So the concern I have is, HOW and WHY did someone get into my account and use a (I assume stolen) credit card for the automatic billing, and if any personal information was changed, why wasn't I notified by phone or email like most credit companies do so this could have been stopped? No answer. I have been with Transunion for 7 years and have been very satisfied, but after this bizarre situation, I switched service to a competitor.

TransUnion dropped my credit score 67 points overnight! They dropped off two old accounts (which were positive reports) and magically produced a new account that is 7 years old with negative credit! I'm in the process of disputing this mess, but this comes on the heels of already having to dispute another inaccuracy in reporting of another account. Are they creating issues just for job security or what?? How am I supposed to rebuild my credit with this kind of BS going on with one company?? It's bad enough two companies hit my credit with double hard checks, further reducing my credit. I don't need TransUnion screwing it up, too.

TransUnion has a file that holds my personal information that directly impacts my life. I have attempted to access this information in 2013 and again in 2016 and was met with a "system error" but was told to try again. I tried to purchase their online product of MY personal credit status, and again was met with a message "unable to verify identity". I called the number given to me and I received zero regard for the trouble, I answered all the very personal questions to numerous representatives in different departments I was continually transferred to.

I have my CC 25 year. I was never done in my life the first thief which was doing it was TRANSUNION. They are mafia racket guys, stealers. I HAVE NOBODY GAVE THE RIGHT IN WHOLE MY LIFE TO USE MY CC!!! NEVER EVER. They did through last 10 months stealing from me 200 dollars. Somebody would ask why you did not check your statements. Simply I am not using my card at all just one time in a year. This CC which I was ordering was not for me, that was for person who wanted to know his debt! That is it. I was ordering for him. The credit report I was paying money for it, one time. Probably 30 dollar and that is end. THESE THIEVES STOLE FROM ME 200 DOLLARS MINIMUM. THEY ARE MUCH WORSE THAN MAFIA. Now I start my fight. I will be informing you about what is happening. Be aware of these bandits TRANSUNION!!!

I learnt that in TransUnion Credit report it is shown that I used to live in a certain address in Virginia. This address belongs to a relative and I wanted it removed. So I paid one dollar to get the official report from TransUnion. In paying I had to agree to their terms and condition that is pages and pages long. One of the condition was that if I do not inform them within 7 days a monthly membership fee will be charged. Needless to say they charged me.

TransUnion is not processing the removal of collection/recalled accounts accordingly and in a timely manner. I had a company called Debt Collection Partners RECALL a collection account from all 3 credit bureaus. Equifax and Experian processed the request sent on December 10th. Around December 11-15, after numerous calls to Debt Collection Partners to inquire on the updates, they stated to send it to TransUnion and they assured me they would send another update on December 23rd, 2015. Again, they sent TransUnion another update and TransUnion again has not updated their records and it's been more than 3 weeks now.

When I tried to see my credit report, I only received the email about deduction of the $1 order summary. I thought this was over there as I was not sure about the trial membership as I did not even receive any emails regarding the same, nor I received any email at the expiry of the trial membership as well. Still couple of times I tried to search the cancellation procedure on their webpage with NO success. Unfortunately I tried these attempts during nights when I got free from my work and other things. And then I forgot to talk to the customer care due to being busy. Today when I saw the deduction of the fee from my credit card, I tried to figure out to cancel the membership. With great difficulty, I found on some forums. And at their website also, while cancellation, the page suggests to cancel the membership through phone as an easier option and the link to the page to cancel online is smaller.

TransUnion submitted a bad report all over the place and could not explain why there was a 62 point reduction in my credit score when nothing was changed!!! They told me they don't have the previous report to compare with the new report! HOW STUPID IS THAT??? Stay away from this company as they try to rip you off with their fees.

There is no publicly advertised way to cancel a TransUnion account on the TransUnion website. I am a web developer and run my own online business, so I know my way around a website. I spent half an hour looking and failed. If it's possible, it's extremely difficult to find.

When you call to cancel membership at (855) 681-3196 for the first time, they will make you wait on hold for 4 minutes and play a recording of someone faking THAT THEY CAN'T HEAR YOU. After Googling, I found out that you have to call (800) 493-2392 to speak to a real person to cancel. Just to make sure they don't charge me again, I will also call my credit card company to deny any future payment to TransUnion.

I have reported, by online form at their site, that they are showing my father's birthday, not mine on my report. I have a middle name and initial, my father, who is deceased, did not. According to their records, I am 94 years old which I am not. They started saying I had to send them a birth certificate and driver's license. I said this is their error, not mine. I answered all their security questions, they won't budge. The other two major credit reporting agencies have the info correct. Don't do business with these idiots. They speak some hybrid language you cannot understand, as well. Even the supervisor, to whom I was transferred.

I've contacted TransUnion 5 months, sent deletion letters for removal, they refuse to remove. Collection mgrs have recently contacted them also and STILL refuse to remove deleted items.

I was provided a PIN number yrs ago - have lost it - unable to get a new pin - unable to speak to live person. To get a PIN you need to provide a PIN. If PIN was lost, information is hazy on how to get a new one. I am writing and sending information but it is not clear what information they want or need. They suggested a couple of items of info and added "and other information" but did not state what other information. Somewhere somehow clear specific information on what is needed for a new PIN needs to be provided!!!

I submitted a police report and identity theft affidavit to TransUnion to remove and block a fraudulent account. At first they took it off and 2 weeks later I received a letter from TransUnion saying that they reinserting it. Under the FCRA reinserting a removed file is a $1,000. I am continuing to dispute this fraudulent account. I had no problems with Equifax and Experian.

After viewing my annual free credit report on annualcreditreport.com I wanted to see my score which Transunion charges you $1.00 for and then automatically puts you in a 7 day trial period. After the 7 days you are charged $17.00 a month. I didn't want the membership so immediately after seeing my score I tried to cancel. Well they make it VERY difficult to find where to cancel. I finally found a Youtube video. Just wasted literally an hour on this. This company has no transparency on this causing me believe that the company has low value/ethics. I would honestly give a lower review if I could. DO NOT sign up for that trial.

My wife and I very recently completed an online application for the purposes of acquiring a new rental for a business office relocation. The next day and since we have been hammered with calls, notably Indian, posing as the IRS and various collection agencies seeking personal information through a purpose of fraud investigation, collection of old debts, and in the IRS's case, a tax investigation. This is absolutely the only credit app of any kind my family has participated in and we have been free of any questionable activity. The moment we completed the TransUnion online credit application known as "SmartMove", my wife and I's cell phones have been troubled with fraud based virtual attacks. My personal and most private information was traded to another entity by this company.

I wanted to run a personal credit check and saw that TransUnion provided that service. I did the credit score which cost me $16.95 which I thought was fair. 3 months later I see a charge on my bank statement from TransUnion for another $16.95. Then I looked back and saw that I had been charged this monthly. I called to complain and they showed no sympathy for me that I had intended on running the single credit report. Even though they could easily see that I only used the service once, they refused to refund me the money that was charged monthly. This is a dirty trick and I will not use this company or recommend them to anyone because of their dishonesty.

I checked my credit score with TransUnion. One time thing. Somehow ended up with a monthly bill of 16.95 x 3 months. Very shifty. Managed to get back to of the three payments but of course it will take up to a month to process. It remains to be seen if I actually get the money back.

This is by far one of the worst companies I have ever dealt with! Their information is severely outdated. I went to purchase a new car with my TransUnion credit monitoring credit report only to be humiliated when the car dealer showed me what TransUnion is actually reporting to them! And good luck trying to cancel it. They made the user interface basically impossible to find how to cancel it. Use google to find a link to cancel it. ***STAY CLEAR OF TRANSUNION! USE CREDIT KARMA INSTEAD.***

I have provide my credit card information to download $1 credit report. I had not enroll myself for any service. After that TransUnion is charging $17.95 every month without my authorization. Feeling Like cheated!!! After reading so many complains and similar cases I am planning to spread awareness to ensure that no other Indian enroll in TransUnion.

Trying to explain my situation and have a simple fraud flag placed on my name left me trying to communicate with a frustratingly condescending man who was not at all open to accommodating my disability. Compared to my experience minutes earlier with another company, same request, I have no idea how they continue to operate. I felt intimidated and unsure of sharing all my personal information with this company/man.

We have been the victims of identity theft from a chain reaction from other family members that hopefully are going to be arrested soon but until then we're stuck having to deal with many issues. And it doesn't help when TransUnion charges me 11.50 in order to get a copy of the credit report only after I had spent weeks sending them all kinds of proof of the correct identity because of the fact there was so much fraudulent credit we couldn't verify. Now I'm told from Wal-mart that they receive information to lower my credit limit based on information that was sent to them from TransUnion but I don't see it on the report? Not to mention that I had never heard of a credit company receiving the information periodically?

They messed up my credit by having my good credit on a separate file from my bad but they're only showing my bad so I can't get a loan. They tell the bank I have two files - same name and address but two different social security numbers. Then they tell me they can't provide information to my other file unless I have the social security number. Which they also deny having my other file. They lie just like their names.

So I needed to check my credit score because things were not adding up. I head to the TransUnion website, and fill out the form, and nowhere does it indicate that your credit card will be charged - I of course assumed the information was required to perform the credit check (I must be naive). So then I receive an email that I was charged $16.95, and after checking this site, realized it was going to be a monthly charge. I called them and got through to the "website department" and apparently they cancelled my "subscription." I initially also called the disputes department, and they were absolutely no help for glaring errors in my report. The agent was fantastic wasting 15 min of our time to validate my information and was completely clueless.

Hurt your credit and Still gave lower report!!! NEVER TRUST!! I went to my Bank and check 2 days after and my report was good - instead the TransUnion report said poor. I called and ask for refund. He denied it completely!! SCAMMER!!

More than a year ago I have a clear memory of my wife and I each visiting the TransUnion website to get a snapshot of our credit score with details. I used a prepaid credit card. Unfortunately the prepaid card does not have monthly statements so I never really reviewed what was being charged every month. Not a big deal since I purposely maintained only a small credit balance and used it only for things like Netflix.

Signed up for a single credit report. They consistently now take $16.95 a month from my account. I still haven't figured out how to stop them. Horrible, horrible company. Avoid.

I was suspicious when I paid the $1 to get my credit report. I know they are supposed to be free, but I got the strong impression from the TransUnion website that I needed to pay $1 to get my report. Several months later, I notice charges from TransUnion for a $17.95/month subscription. I did not knowingly authorize this. Maybe I should have read the fine print when I paid the $1 fee, but I feel absolutely ripped off. I have unknowingly been giving TransUnion money for what? They have done absolutely nothing to benefit me. This type of behavior should be illegal, especially from a credit bureau. STAY AWAY, and DO NOT PAY THE $1.

I submitted adverse comments and remarks about Transunion on the internet. Four days later they lowered my score by 75 points??? My score on Equifax is 105 points higher than it is on Transunion. Further, when this bogus company lowers your score, it doesn't list the reasons for it, nor does it provide any means for you to determine why they lowered your score. No doubt, this sham company has already hurt thousands of unsuspecting citizens by providing bogus information. This sham outfit should also be required to provide a form on which a person could file an "online" dispute when he or she requires clarification of any information shown on their Transunion record. Hurry up, and start an investigation into the shenanigans of Transunion.

So you go on TransUnion.com website and sign up for FREE!! 7 day trial and then you think "HEY I'll stop using it" then after 4 days or less so you called them up and ask for cancellation. They list the reason not to cancel blah blah blah. You go talk with them after back and forth finally you got it cancelled BUT so you think. After a few days gone by you check your credit card balance notice a charge TransUnion on your credit card for $17.95 so you then called them up saying "WTF why am I getting charged?" After they ask you your ssd, dob and secret question answer to finally getting it cancelled again so here is where I'm at trying to once again get the charge reversed. If all else fails I can contact American Express and have them cancel dispute the fraud charge. So do not go to TransUnion.com. YOU HAVE BEEN WARNED!! Hopefully I'll get my money back! Free Trial is BS!!

I have never wrote a review on anything before, but this one got my attention. I knew the credit report was free but a few years ago I was charged $1 for my score, I thought I would check my score again. I guess I signed up for a 7 day $1 trial and 17.95 per month after that for a credit monitoring. However, on my first credit card bill I noticed a $1 and 17.95 charge. I called to cancel and was told there would be no credit. So ok I was took once. My next credit card bill had another charge. I called in and I was told I canceled 3 days after the second billing so no credits.

AWFUL COMPANY! Waste of time! Not a free trial, had to call customer service within the first 15 minutes of opening the account for help. Bounced me to 4 different agents all wanting my SSN # and personal info, then wanted me to write a letter, seriously?! Unacceptable. After an hour on the phone, I say "cancel my account" and asked for a refund, he said "no!" I asked to talk to a supervisor, he said "no!" I was a customer for only 1 hr and had to threaten to contact an attorney to get my refund! UNACCEPTABLE! POOR SERVICE! NEVER USING THIS COMPANY AGAIN!

Did not refund my money of only 17.95 upon canceling the subscription trial basis within the 7-day trial. And knowing I darn well cancelled at the 3rd day of the seven days for the purpose of avoiding all of this B/S and on top of it all, by them charging my bank account it threw me into overdraft. Now why wouldn't I cancel in time? Do you really think I would want this headache that they created? Noooot!

I called to supervisor Cadie ** (she is out of USA) and ask refund back for a dollar, since nowhere was stated that would be a $1 charge and she refused to help me. Unwanted fraud charges on my account. She did not help. I am filing dispute with my credit card and never going to use their service again. It's a total fraud! Second unhappy customer!

I noticed a charge on my credit card for a long time. I thought it was my son's charges from the student union when he was in college. When he graduated I noted it was still there. When I contacted them, they said I signed up for a credit report that would come to me on a monthly basis. No report was sent to me by email or by regular mail. They fraudulently obtained my credit card and charged me for this credit service. When I checked the date they said it was done, there was no confirmation from this company that I signed up for the services. The company is fraudulent and I will prove that I did not sign into their site using my email and password. In fact, there was no password on file for me.

TU *TRANSUNION 800-493-3292 CA was attached to the charge info in my checking account. I too, had six months of repeat charges in the amount of $17.95. I was able to prove that I did not have an account because there was no password attached when I tried to sign in, and they confirmed this. This proved that I could not have signed up for the "One month trial," as they claimed. The account was in the name of Thomas **. They suggested that my card must have been stolen because he had my security code as well. This is "bank deposit only" card that I used to get a credit report a couple of years ago while taking a home mortgage class and the card is in my possession.

I checked my credit report in January of 2015. That is all I remember, however, since then TransUnion has been charging my credit card account $17.95 a month since then. After much discussion, they finally agreed to refund the past two months but would not refund the entire amount. I now realize I should look closely at my credit card statements. They told me I signed up for a seven day free trial, which I know nothing about. I feel this is a scam and these people should be stopped.

Late last year my cc was stolen as well as my mail and obviously much more. After thoroughly reviewing my bank statement I found that TransUnion has been charging my account 17.95 for 7 months. After contacting their online department as well as their telephone customer service and speaking with two agents, a supervisor and requesting a manager, I was told he was busy and would call me back in up to 48 hours but that no matter what - they do not and would not refund one penny of the charges. They are crooks!!!! Beware.

First of all, I'm an immigrant myself. But I am truly amazed by such an American company whose main role is to deal with personal identity but with their customer services department completely run by foreigners. Accent is fine, I can understand, but they basically lack of any US experience to answer you most of the questions! I'm so frustrated with them. What is wrong with this company? They are trying to save the cost in this way? First, TransUnions SUCKS big time. Why? They would simply let a non-legit Debt Collector report any non-validated debt on their database easily, perhaps just with a click. But for god sake, I have to spend a month to deal with these crooks and even need to hire an attorney. If they would spend a 15 minutes to google the collect agents' name, they would never allow that to happen.

I bought a $1 credit report in Feb of 2015. After 5 mins, I realized their website is almost as useless as their report. Never bother to logged in again. Check my credit card in July, found out they have been charging me every month since at $18/month. I didn't even get a receipt for those months, so I have no idea they have been charging me. I should have check my credit card statement every month, but who does it these days, since every transaction is on a credit card. These agency are as useless as their report. They mixed our family member report together since our name are similar. What wrong with their database? We are related and our names are similar doesn't make us the same. I almost wish to go back to the middle ages when we all used coins every time I have to call in to fixed their mistakes of mixing up our credits history. Stay away from TransUnion, but then do we really have a choice. The other 2 agencies are just as bad.

TransUnion will not list a credit card I have had for over 18 years on my credit report. The two other agencies have had it listed but Trans refuses. Have had the bank FOUR times contact Trans. I have called, sent forms in, written letters, sent verification of having this card, and to this day they won't list my credit history with this card. My credit score is 42 points lower with Trans. I do not know what or how to get Trans to list this account. Have done it all to get it listed.

I was denied credit and went to the TransUnion site. They asked me several questions and the last one was of a car which I didn't remember the year of it. Failing that, I was denied the right to get my report for FREE and they demanded I call. I pay $1 for the first call anywhere on my phone and 10 cents afterward. They could have had an optional question, but they don't and going through again, they just demand I call. Screw it, I got another credit card, I don't know who I applied with. TransUnion is the jerk here.

TransUnion came in the middle of the night and stole $17.95 from my card for some account I did not know I had. When I called I was told to call back in 1 hr to speak to a supervisor. The guy also said that it would be 30 days before my account that I didn't know I had be cancelled, leaving the door open to steal another $17.95. I'll contact the supervisor and see how that go but after reading other complaints maybe that's 17 bucks lost. If so I will cancel this card for a new one so round 1 to TransUnion. I think it's all a scam. I'll be back!

Called in to cancel my subscription, a month later another $17.95 charge.

I paid for 1 credit report. I was never informed they would take money from me every month without my permission. I will get my money back, but I will warn others to stay away from such deceptive practices. WTF do I need a credit report for every month? And why wouldn't they tell you they will hose you every month even though you only wanted one credit report? This kind of business should be banned.

I used the AnnualCreditReport.com site to pull up my free record of TransUnion and noticed several errors. It was my first time using the service and didn't know that once I moved on to the next report, I couldn't get back in to TransUnion to jot down all the items I needed to fix. So I called TransUnion to fix these over the phone.

BEWARE!! They scam you out of your money so you have to purchase more!! Horrible customer service & try to confuse the consumer by not explaining exactly what you are getting. Then when you try to cancel they still charge your account for the month even though you do not want the BS they are selling. THEY SUCK.

BIGGEST fraud industry in USA - banks work. It makes sense if you paid $1 for checking credit report with my information - charged me $17.95 m. Bank of A automatically provided new card info. To charge $17.95, it's identity theft by my bank.

In February, I had an issue with my credit card and realized someone had compromised it. Reviewing the charges for the previous months, I realize there was a $17.95/month charge for TransUnion. I disputed it and the credit card company promptly gave me the credit. With the changes (new username, password, and credit card number), I thought I'd be done. Nope. Just checked and there it was -- on my new credit card -- the $17.95 charge. I've tried finding the appropriate number to call TransUnion and not finding one on my statement or on the website. Not sure what to do next.

When I called to inquire about my credit report, I was told by the agent that I would be obligated to go to their website and pay for it. I asked to speak to a supervisor. After being on hold for 15 minutes, someone comes on, identifying themselves as a supervisor. So I asked the gentleman if he could explain to me why his agent was telling me that I could not obtain my credit report without paying. He calmly apologized to me and said he would follow up on that. Fair enough, he later transferred me to an automated phone system, which proceeded in asking me to tap in all kinds of security questions. I swear I had to answer 12 security questions before they would give me any information. Actually they refused to give me any information at all, saying I had to pay.

I responded to a recommendation from the US Office of Personnel Management and contacted AnnualCreditReport.com. It connected me with TransUnion who promptly charged me $1.00 (that I did click on) and $29.95 (that I did not click on). I immediately called TransUnion customer service. I said this was an error. I had not used their service and I wanted it cancelled. They cancelled the account but said the charge would not be reversed. I contacted my credit card company to dispute it and they noted my complaint, suggesting I call back in a few days. Going on line, I see that this is not an infrequent complaint. How then is this fraud allowed to continue?

When reviewing the visa statement, we were charged $17.95 by TransUnion. We checked the previous statements, and sure enough every month for more than a year this was charged. Unlike other people who signed up for the $1 credit report, we have not. However, when security breach by Target, etc., affected our old credit card, we were offered "free" credit monitor by a company (which I do not remember) contracted by Target. Come to think of it now, was it an impostor? Not sure. Anyway, called TransUnion customer service and found out some unknown guy named ** something signed up. We have no knowledge about this person, so we closed/cancelled our account, requested for refund. We also called our credit card company to do fraud investigation and go after TransUnion for refund. Not sure how long it would take. They also cancelled our current credit card and will reissue a new one.

I turned in 3 disputes 5/20/2015. I checked status 6/21/2015. Was told to wait a few days. I called back was told items "expired" 6/19/2015. Transferred to dispute dept. The dispute dept. says no record exists of dispute being filed. I must file again with the person at dispute dept. (6/25/2015) I checked to make sure She filed dispute. Transunion website says 1 of 3 items completed (6/25/2015). I think they are giving creditor more time than 30 days. VERY UPSET AND DISAPPOINTED. Sure.

I had a similar experience to other reviews here. I got a credit report and paid $1 for my credit score. Then I saw a charge on my credit card for $17.95. I don't remember seeing any fine print about starting a membership after a 7 day trial. Yet when you go to their website it does state they will charge you if you don't cancel within 7 days. Of course this is small print and at the bottom of the screen. Something you could easily miss if your browser cuts it off. They need to state these charges when you agree to the $1 fee. They ask for your money for the $1 fee, but don't state they will charge your card after 7 days. They also don't state it's $17.95 per month! Not a 1 time fee. So BEWARE! Don't use TransUnion. Shady!!!

What a joke!!! I received mail from TU regarding their investigation into some potential fraud on my SS. The result of their investigation was "we have taken the necessary steps to protect the identity of this individual." No details about what happened. When I called to ask, I kept getting the runaround. Had to call multiple times and talk with 4 different people. Every time they would ask me to give them the same information even though I has a case file number that has the info on it. When I finally did get someone who knew something, they would not tell me what happened. Only that the report was OK now and that further protections were added. You can tell the company knows people don't really have much choice in companies when it comes to this kind of stuff and their level of help and service reflects that!!! THEY SUCK!!!

I went online to find my credit scores. I used the TransUnion online access program for credit scores. They told me that I had a PERFECT 990 credit score. When I went on Equifax I learned that while my credit score was excellent, it was NOT PERFECT. Beware this service. Their statistical model does not provide accurate information and they charged me 29.95 for this false information. Rip off.

Like many others, I fell unawares for the sneaky "membership" with Transunion while getting the $1 credit score, and discovered the monthly charges several months later. There is no obvious way to avoid being signed up for the "membership", which costs $17.95/mo. There is no email from the company to let you know that you are a "member", and it is EXTREMELY difficult to find a way to cancel this unwanted membership. The way this company does business is manipulative and fraudulent.

Just another low life company using people and fine print to take advantage of the general public. With my Dad and one of my dearest friends in Hospice, I missed the BS fine-print and was billed the $17+ for a couple of months. No time and grief stricken to pay attention to a lot of details during this time. The "service" agent, when I could understand his accent simply said "Too bad, too sad" and would not issue a credit even though I have not accessed the account, nor have I received any SERVICE from this disgusting company. They are happy to email me my cancellation, but refuse to send an email when they take money from my credit card.

In April I went on line to TransUnion to get a credit report I needed for a mortgage application. I saw they charged a fee of $1.00, stated it was a special deal for that time so I accepted. I never saw any other information about subsequent fees. Sure enough when I check my credit card statement two months later I was being charged $17.95 per month on my card. What a scam. I usually read things pretty thoroughly and never saw such a subsequent charge. I just cancelled this and cancelled my card as well as that was the only way to ensure further charges. I am on a limited retirement income and never, knowingly, would have approved of such a charge. Just awful.

My Fico score on credit card reads "Loan amount (not mortgage loan) too high. As you pay your score will improve." I don't and NEVER had any installment loan (but mortgage). I left my phone number twice, they never called back. I will call again next week. Maybe one day I will be lucky!! And the credit card told me is nothing they can do!

I am a consumer that purchased for one dollar a report from TransUnion credit reporting company. Apparently there was a very tiny obscure writing that stated that unless I canceled a subscription or a membership I would be charged automatically every month indefinitely. I did not see any type of agreement that stated my credit card would be billed every month unless I canceled. I paid consideration of $1.00 and tried the service but decided it was not for me. I never logged onto the site again and I never received an email from them ever about the service during the time they were charging me. The only time I ever heard from them ever was when they notified me that my card turned them down.

This letter is my formal complaint, and ask you to investigate the business practices of TransUnion. According to the Fair Credit Reporting Act, 15 U.S.C. 1681 they are required by federal law to verify - through the physical verification of the original signed consumer contract - any and all accounts they post on a credit report to assure maximum accuracy. Without proper verification by their company, anyone paying for reporting services could fax, mail or email in a fraudulent account.

Got new Cap-1 Card - they have a Free Credit Monitor service as part of Cap-1. GREAT. There was a Link to get full details to TransUnion. Signed up for the $1 Report - which provided great information. BUT - HIDDEN in the SUB-TEXT SIDE BAR at the Bottom was a notice that after 7 day I would be charged $17.95. Now - it is important to note that I CODE MERCHANT ACCOUNTS for My Clients and deal with VISA.NET as well as other Merchant Account Companies. As part of creating any RECURRING Credit Transaction.

I noticed that Transunion was taking 17.95 out of my checking account without my authorization. I was so pissed, I called my bank and let them know and they cancel my debit card and refunded the charges. I didn't want to even call these people because I was afraid of what I might say!!! Lol!!! WATCH OUT FOR TRANSUNION CHARGES ON YOUR STATEMENTS!!!

Fell for the trick where they charge $1 for the report and automatically charge you $17.95 monthly. No UI on the page to say that you are SUBSCRIBED and are being charged. No email of the charge nothing. To CANCEL you need to click on SUPPORT-> FAQ-> HowToCancel-> "ClickHere". Have you ever had a situation where you couldn't see your account status and cancel? Why do you need to go to SUPPORT and FAQ (really)? This is a Fraud and the people working for this company should be ashamed.

I had an identity theft issue and wanted to ensure my outstanding credit was intact. Apparently a free trial isn't free. I just noticed I have been getting charged $17.95 a month, for over 5 months. Misleading, deceitful scam. Contact your credit card company and dispute. Realize they will have to reissue a new card.

Went here to get my yearly credit report and "signed" up for $1 a credit score, I didn't read the fine print and was charged $1 which was ok, and a week later charged $17.95. I always look for those hidden fees but this one slipped by me somehow. They wont refund my money because "they provided a service". Bottom line, DON'T USE TRANSUNION FOR NOTHING! Use Equifax or Experian.

You think you already canceled the membership? No, no, they will still charge you until you find it and cancel it again.

I used their $1 dollars report service and I was not told that I would subscribe their services after 7-day trial. They did send me emails but all emails went to promotion folder of gmail (I think they did it on purpose) and I didn't notice that. Plus no subscription or monthly fees were mentioned in the email. I found the USD 19.95 monthly charges in my credit card after 3 months. I called them and they said they could not refund. It is actually an online fraud. It is an legal online fraud. The authority should do something to stop this.

I can't seem to get my credit report without ordering credit monitoring. They don't make this very clear so I didn't realize I signed up until the charge came through on my credit card a month later. I called to cancel and they give me a hard time. If you get a credit report from TransUnion make sure you call right away to cancel the credit monitoring.

On May 13, 2015, I call TransUnion customer service at 888-966-8607 about unfreezing my credit report. They gave me 888-909-8872 to call. They asked me if I had my pin available, which I did, before discontinuing the phone call. I then immediately called 888-909-8872. I listened to my options and decided that unfreezing my credit report on May 13, 2015 and reestablishing the freeze on June 1, 2015 was the best option offered by TransUnion. I gave TransUnion my pin and paid TransUnion's fee of $10. I have confirmed the payment was received by TransUnion on May 13, 2015.

I used Annualcreditreport.com to get my free credit reports however I couldn't get my credit SCORES paying each of the 3 reporting agencies. Equifax and Experian weren't too bad, but I wish I had never purchased TransUnion. I ordered my 3 reports on a Saturday to see if I should try to get a mortgage. Neither Equifax nor Experian push you into a monthly subscription, but the 7-day trial that TransUnion does borders on taking advantage of people.

I use Capital One credit card and they provide you to view your credit score via TransUnion. I had score more then 750 last yes and in 2015 it's go 0, due to lack of credit history. :) So I call them to find out what is going on. I change my address 8 month back. After transferring me, I am finally with the expert (according to them.) He put me on hold for 45 min. and I am still on hold...

I stupidly trusted TransUnion when I fell for the $1 credit report scam. However I came to my senses and cancelled any further reports before the time was up as I didn't need a constant update every month and neither do most people unless it is against TransUnion and all these other companies on internet pulling the same scam! I cancelled this service twice and they still took out $17.95 in April/15 and May/15. I have unsubscribed I don't know how many times and they are still stalking me and my tiny bank account. I want my money back! And I am going to take the time to get my money back. If it means attorneys - ok - I was a legal secretary for quite a while. All I need to do is tell the facts.

I stupidly thought I was doing something responsible by keeping track of my credit score. Nowhere did I read it would be a recurring charge. I woke up to my account being overdrawn as a result. When I called I was spoken to like a child and scolded on reading websites thoroughly next time. Claims it was cancelled, but I am not getting a refund. Next call is to the bank to ensure they block my card from this scam. DO NOT USE THIS COMPANY!!!!

My SSN was part of the Blue Cross Blue Shield breach, so I wanted to see which companies could provide me with a credit monitoring service. I looked at the TransUnion website and it advertised free credit reporting and free credit monitoring. I signed up and during the verification process, it asked for a major credit ("any major credit card") to verify my identity. I thought this would be okay because TransUnion is a credit monitoring company.

This was the letter I sent to TransUnion on 3/20/15 and used to file a formal complaint with the CFPB: I am in the process of obtaining a refi loan on my personal residence. In that regard, the lending institution provided me with a copy of my TransUnion credit score and report, dated 1/24/15. My TransUnion credit score is 809 based on a scale of 309-839 (ref. attached copy. The report also listed Insufficient length of credit history under the label Key factors that adversely affected (my) credit score.

In an attempt to get my credit scores, I signed up for the three free scores offered and received a week-trial period, paid a dollar via my bank card and got only one score - TU. The others wanted payment upfront. I called within six days and cancelled. I was billed immediately. I was told when I called to correct this mistake that my money would be refunded and was offered a free month with billing would begin June 1. I checked my bank account and the original billing had gone through on May 4.

Transunion had a $1 offer with no reference to a further membership unless you put in further details. I did not put in any further details and believed that I would only be charged the $1. 3 months later I get an email from them saying they could not charge my card for the monthly fee. It was only then that I realized I was being charged, when I had not signed up. I called and canceled my service and disputed the charge with my credit card company. Transunion will make a fuss to give you back your money. If you insist, they MAY transfer you to a supervisor. I am supposed to talk to a supervisor in the next half hour. Let's see how that turns out.

Just received my report: Now can not access on-line. Convenience? All on-line attempts result in a page with no escape/close/etc option. This page offers $1 (with additional charges over time) credit score. No thank you!! I need to dispute an error found on the long-awaited free report available each year to all consumers. Finally found access using Google; not the link included in hard copy report mailed to me. Impossible to register - page does not recognize correct birth date! Is it possible that an organization keeping "score" for so many actually runs on such weak programming? Yikes! Intentional or incompetence; TransUnion does not appear to be the hearty, stand-up organization it needs to be for this level of responsibility. How can Capital One make a deal for credit monitoring as a benefit to its customers with this mess? Experian is just so smooth...

I signed up on line with a gentleman named ** who was going to tell me about credit reports and credit cards. I knew I would be billed $1.00 but I don't remember seeing that in seven (7) days they would begin billing me $17.95. I called immediately but because it is the 8th day they billed my account and will not refund me my money. The first day of a 30 day billing and you won't even give me back some of the money? RIPOFF!!! Wow I know you're a credit agency but wow is this how you make your money!!! You should be ashamed to be making your money this way. Consumer Affairs how are they getting away with this to so many people? I see I'm not the only one to complain about this.

I did not knowingly authorize 3 monthly charges of $17.95. I went to Transunion to get my score and lock my credit report to protect myself from fraud. I was charged for this and authorized it. I then was charged 2 more times at $17.95/month before I noticed the charge. Transunion cancelled the subscription when I called them but I had to press them to refund to me 1 month of the $17.95 charge. They would not refund the other 2 charges of $17.95. I am contacting my attorney on principle.

I have the same complaint everyone else has. I signed up to get my once a year credit report, and somehow that lead to Transunion signing me up for their $17.95 a month membership. When I learned they were taking money directly from my bank account without my authorization I gave them a call. The customer representative told me that it was made clear to me several times that this would be happening.

I called to get my personal information changed as most of it was wrong or very outdated. They didn't even have my name spelled correctly. The person who answered the phone and was trying to help. I could not understand anything he was saying. He was obviously spoke in very very poor English. When I asked to speak to his supervisor he asked why do you not understand me. That was a loaded question I refused to answer and again ask to speak to a supervisor.

I signed up for monthly credit monitoring as I was trying to rebuild my credit. When I was working with a mortgage broker we discovered that there was a big difference between my Equifax score and my Trans Union score. He said he had never seen that much of a difference before and that I should contact Trans Union to ask. After many phone calls a return call was made to me. The woman who returned my call was pleasant but could not answer my question, said scores come from logarithms. That does not help me at all. And if the computer is making the decision what my score is someone has to enter the information in the computer that gives it the parameters.

I have no idea who Trans Union is or how to contact them. I audited my monthly Visa statement and found a recurring charge for $17.95 per month and I've never ordered anything from Trans Union. Who are they and what service do they offer? Update: After several hours of navigating through phone menus and talking to 3 different reps. Here is the scam:

Apparently I subscribed to a monthly credit protection service costing $16.95 per month. I remember doing no such thing. In fact, it is so unlike me, I know that I didn't, not intentionally. The only thing I know is that I did want a credit report at one time. I have been charged for 7 months, yes, my bookkeeping is that lax. When I discovered it and tried to cancel, they want all kinds of personal information, which I don't want to provide to an agency that has been charging my account without my express permission and knowledge. They insist I created an account, I insist I didn't. And they can't "prove it to me" because they "can't send emails."

I was offered a $1 credit report because of the recent EmblemHealth data breach. I thought $1 was a bit too good to be true, so I read everything carefully. There was nothing about a membership fee or trial fee or anything like that. I even did one for my wife. My credit statement came and show two $19.50 charges. You can imagine how furious I was. Visa was helpful. They remove those charges and will block any future charges from TransUnion, the scammer.

This company lacks transparency when it comes to purchasing their services. It is not made clear on their site that you are purchasing a credit report and THEN they start to automatically charge you monthly ($16.95) for the continued use of their site. It really surprised me when I learned that I was being charged again. I did not receive a receipt, but when I went onto their site (thinking oh, I thought that I was being charged for a one-time service, maybe I have it for a year at $16.95) I realized that I was being charged monthly.

I really hated giving them even one star, but that is the lowest option. They trick you into monthly fees when you sign up for the one dollar trial.

This is a brief description of my experience with Trans Union. I filed a more detailed review with the Better Business Bureau (Chicago). I requested a $1.00 credit report from TransUnion on February 26, 2015. On March 22nd, I discovered TransUnion had deducted $17.95 from my account on March 13. When I called their customer service, I was informed that I had enrolled in a monthly credit monitoring service. The 1.00 was a trial offer which, if I did not cancel within the 7 days, would be a monthly subscription to their credit monitoring service @ 17.95. I informed the Customer Service rep ** that I was unaware of this, she pointed out where it was on their website.

I did a $1 credit check service on Trans Union to apply for a new house lease. This turned into a $17.95 a month recurring charge without my notification. I called to cancel and get a refund, they cancelled the account but refused to give me a refund. They said I agreed to pay monthly in the terms and conditions when I agreed to a one-time charge. The rep read me the terms and conditions for the free trial. Now I'm no lawyer but I'm pretty sure if I pay for a service it’s not considered a free trial. I told the rep this, and repeatedly asked for a refund, but he refused, and eventually hung up on me. Terrible service from a shady company.

Fraudulent credit reporting. Disputed numerous times over the years, including ID theft involving Farmers Insurance customers carrying me on their insurance policy, causing me adverse credit ratings based on their occurrences. University of Phoenix claims, unfounded and fraudulent -- not removed. Fraudulent car loan, bad business practices. Camelback Toyota dealership in Phoenix AZ by Wachovia and Wells Fargo Bank now merged. Documentation to substantiated my disputes in an effort to resolve negative and derogatory reporting -- not added to my credit file. Trans Union continues to sell my personal information, personal residential address, to stalkers, those who harass me, harm me and damage my credit adversely, and negatively affecting many areas of my life. I suffer the consequences of being exploited on the black market around the world to predators, predatory lenders, agencies.

Wanted to buy 3 bureau report, made me sign up for credit monitoring - the 7 day you can cancel, so if you don't cancel the 29.95 report is actually 29.95 + 17.95, for me and my wife. Well they charged me 17.95 and 29.95 the next day. Turns out there is no free 7 days really - if you ever used their services before, even 5 years ago, they void your free trial. So you cannot buy anything on their site without paying 17.95 per month, every service requires membership. The whole call center is overseas and all day long they listen to Americans complain. This is disgraceful as Americans would never openly scam other Americans and then lie to them on the telephone. Whoever is running this scam was smart enough to move it overseas so we cannot just get in our car and drive over there and whip someone's ass for doing this.

TransUnion requires users to set up a trial subscription to access a "free" credit report. However, they make it very difficult if not impossible to cancel the subscription. Believe me. I thought I had cancelled the subscription. However, in checking my bank statement a few months later I noticed my account had been debited by TransUnion Plus. I called to complain and the first person I spoke to said I would have to call back later because the system was down.

I naively believed I was receiving a free credit report ~ for $1, which I thought was weird but oh well. Imagine my surprise to see a charge of $29.95 on my Visa statement. I called and got nowhere, just like everyone else here. Spoke with a supervisor, same thing. They would not transfer me to anyone else, not give me a name or contact so I could file a complaint. Instead they said I need to write my complaint to their 'fulfillment' dept! I had a good laugh at that. I am so very frustrated with this issue. Feel like I was duped, scammed, railroaded etc... Spoke with Visa and they were wonderful. They removed the charge and will contact TU. Stay tuned....

Call Trans Union to request report. Gave info for sec alert 11.95/mo. Auto machine said can't mail report. 1st must mail info. No reason why & no choice to talk to Rep. Still trying to cancel. I call no Understand. TY all for sharing. UPDATE TO COME.

The website is not intuitive. Unclear instructions. EX: Create password has only numbers and letters, but instructions does not mention that limitation. Also, no way to email anyone...contact phone # only. Then, when calling, they ask if you want to buy reports. When responding "no" they try again to sell it. In the end, I am still unsure if I bought anything, and I was not calling for that purpose in the first place. I cannot find out anything as to what transpired at this point. Never options given to talk to anyone. I would rate as a zero if I could.

Unfair billing and will not reverse the charges! They do not make it clear that the original one dollar you pay will need to be cancelled within 7 days or they will charge your card almost 18.00 a month. DO NOT USE THIS COMPANY!!! They will not refund or reverse the charges.

I was checking on my credit report (my mortgage company made mistakes on reporting my payment history) and paid for a $1 Trans Union report. I used a credit card and got my credit report and an order confirmation. Imagine my surprise when I saw a charge for $17.95 a week later. While there is no statement noted on the confirmation that I was signing up for a $18/month service, apparently they use confusing tactics to sign folks up for it. It seems like really bad business, although undoubtedly earns money. I called their customer service line and cancelled the service, but was told I had passed the 7 days of free service so would not be refunded for my monthly "membership fee." I asked to speak to a manager and the call was disconnected during the transfer.

I thought I was paying $1 for credit report then got charged 17.95 for credit monitoring which I was not aware I signed up for. The website is a trap because you don't know you signed up for it. When I called, ** said they couldn't refund it. So after getting upset I asked to speak to supervisor & all of a sudden he said he'd credit me. Which I don't feel confident it will happen. Do NOT go on to their website, they are THIEVES! I feel like it's going to be a battle to close the acct & get a refund.

I NEVER write online reviews. However, having a national company surreptitiously charge me $17.95 a month is shady! It was very frustrating to see that on my bank account. Then, when I called, the first representative could only reverse one month's charges. Then her supervisor could somehow magically reverse two months' charges, but not three - and I was told to call back during normal business hours. I will never do business with this company again, and I will certainly tell everyone I know about this shady practice. I am clearly not the only one as a quick search turned up tons of stories like this!

Received a letter welcoming me to TrueCredit, a Trans Union Company. Called them because I had not requested anything from them. I was given a runaround by someone in Central America -- she wanted my ss number -- which I provided. My birth date and email -- which I provide. She wanted to know the name of my First grade teacher. She wanted a complete list of my employers -- in order.

Their site is designed to trap you into a $17.95 mo subscription by making it appear as an AD in a box to the right of the information form. I just needed my free report since I was turned down for credit. Consumers, please be aware of this before clicking the continue button. They will not work with you to refund your $17.95. I'm still not sure how to get my FREE credit report.

We are monitoring our credit through Credit Karma and Annual Credit Report but wanted to simply get our actual scores. Went to Trans Union... randomly chosen of the big three. Signed up for the $1.00 credit score, spent a few minutes on the site, logged out and didn't think about it again until this morning when we noticed TWO $17.95 charges on the debit card (thank god it was pay day). Sooooo I called the 800 number listed on the bank's web site, very calmly explained that I paid the dollar and was surprised to see the charge today.... CLICK. The customer service rep hung up on me before I even finished my sentence.

Transunion is required to give a FREE Credit Report annually as Equifax and Experian do, however Transunion requires that you enroll and pay for the FREE report. They also make it VERY difficult to cancel the 'Free' trial. In addition, Transunion is the only credit reporting agency that I have found to report incorrect that I lived somewhere that I have never lived. Very disappointed that this type of agency can control my future credit.

Cancellation was very difficult. Finally called 866.212.2170. Worked. They have no proof of signing up. Contacted billing credit card for previous months. Doubtful.

I did what everyone else did and gave my information to pay for a $1.00 charge. Transunion began charging my account $17.95 every month for about three months before I caught it. I am no dummy and they tricked me, so I am heartbroken for the elderly and less fortunate people who are being taken advantage of every month by these criminals.

I tried to apply for credit, but PC mobile added me to Trans Union, which this was where it begun (PC mobile reported account was paid in full to Trans Union). But Trans Union has been playing games for over 2 months now - will not clear my credit as paid, they keep saying it's in process. Not sure where to go from here, it's a long game and I'm fed up. They can keep this going 'til I do something about this. Any ideas??

I signed up for TransUnion's credit monitoring due to a scare-tactic email I received stating that Anthem insurances databases had been hacked. It worked, and I signed up for their services which appeared to only cost $1. I did not find this odd because when Target was previously hacked, they offered credit monitoring free for 1 year. About a week later my CC on file was dinged another $17.95, the monthly fee that was never specifically disclosed to me during the sign up process (Feb 6, 2015) nor in any of the emailed order confirmations that I received. The process was not at all transparent in my opinion: and I do customer service management and website usability consulting for a living.

Didn't know I was on a 7 day trial because they tell you that in small print that they will charge $17.95 a month afterward and I didn't see that. Anyways, that doesn't make me so mad as the fact they didn't refund my money a day after the trial was over. Any company that is looking for long term customer loyalty and a good reputation knows you don't build a business based on deceiving people from their money. I will now always avoid this company in the future.

I'm not going to get into that $1.00 deal and then find you are being charged $17.95 a month. For those of you that did cancel, did you go look at your credit score? I bet it dropped 7 points. That's what they did when I cancelled that monthly fee. I was just reading others here and the same thing happened to them. That should be against the law. Not a single thing changed that would reflect a difference on my credit score. Credit is one of the most important things to have and a credit card company does this???

I was applying for a mortgage at my bank, the Royal Bank and they had informed me they couldn't proceed with the application because there was a collections on my TransUnion Credit Report. So I found out where it was in collections and settled the debt, this was on January 6, 2015. I received a letter from them stating it was settled, the collections company sent the letter to me as well as TransUnion. Today is February 6, 2015 and the collections is still in my report as owing.

I signed up for a free credit report for $1 - it was very clear to me that it was $17 thereafter, so I planned on cancelling my account. On logging in, you are assailed by advertisements and opportunities to purchase things from trans union. Account management is intentionally subpar. You can't see when you're getting billed, when the billing cycle is, you can't cancel your account.

My credit card company supplies me with my Fico score from TransUnion. Give them a call to find out WHY my score dropped 100+ points. All I wanted was for them to tell me why, but they did smoke/mirrors and redirection. Crappy customer service!!!

I was trying to freeze my credit online. The answers to the security questions were mostly "none of the above" or had misspellings so the answers to choose from were inaccurate. I answered a question incorrectly (the name of my street was misspelled in their choice) so had to call customer service per their pop up window to place a credit freeze. I was told I should buy a credit report from them so I would have known they misspelled the name of my street. Seriously? Of course they ask you for your social security number and credit card number immediately.

Completely agree with all the bad reviews of the company that are here. Entirely deceptive. They make money by scamming people. Ended up paying about $40 for absolutely nothing. Horrible.

Disputed my student loans that should have been removed 30 days after June 2014. Experian and Equifax fixed in a timely manner. Still waiting on Trans Union! Called and didn't get any help, just the runaround! Customer service sucks!

The promotion and marketing of Trans Union is highly deceptive. I am regularly told that I need to periodically check with one of the three credit checkers. Trans Union led me to believe that my charge would be $1 and then deceive me by elaborately concealing that there will in fact be a $17.95 monthly charge. This fraudulent practice must stop. The Customer Service representative that I spoke with apparently did not understand the word "no" or the phrase "I am not interested in your 'service'." Both said repeatedly.

Like most people, we are held hostage by these three credit reporting agencies that serve no one except their own best interests with their impossible algorithms. I sold my home - and wondered why on earth my credit score dipped substantially - it doesn't make sense. Like others here - I paid $1... that's all it said... $1. It didn't say $1 and later on $17.95 a month. I filled out the pages long form - and assumed there would be a page denoting the small print of fees but there was none. A reasonable person would then assume, it's like what I was led to believe... $1 and goodbye. When I clicked to go to the last page, it simply said thanks and gave me a limited report that offered nothing more than what Discover card gives me for free each month.

The best bureau for accessibility I guess - again, try and keep your call centers in the USA please.

I ordered an online credit report from TU for $1 in Sept. 2014. NEVER saw anything about a monthly service or requirement to cancel within 7 days. Fast forward to Dec. 2014. Received my "fun money" account statement and realized TU had been charging $17.95/mo. ($53.85)! (Yes, my fault for not catching sooner, but since I didn't know about the service and never used it, how would I know?) Called TU. When first customer service rep refused to assist, I asked to speak to her supervisor. She "placed me on hold" which was a disconnect. I called back and second customer service rep finally agreed to refund one $17.95 charge. Not good enough. I asked to speak to her supervisor and got him. He finally agreed to refund the second of the three charges when I threatened to report them to my state's Attorney General's office. It's an outrage that a credit reporting agency can get by with these types of tactics when they are one of three of the only games in town. I will still report them. Maybe if enough people do, this will stop!

I actually signed up for the monthly monitoring on purpose for about 5 months. I was trying to build my credit score. After a while I decided that creditkarma.com was good enough and canceled the account. I didn't have any issues canceling. The problem I do have is the day after... my credit score went down 7 points. Nothing had changed on ANY of my accounts but my score went down 7 points. The funny part is that my Vantage Score went UP 2 points at the same time! Big old scam!!!

I canceled my account at transunion.com in August, but apparently I needed to also cancel it at transunionplus.com. I didn't notice until now that they were continuing to charge me $29.95. Signing up for sites like Trans Union is a scam because they make it virtually impossible to cancel online!

How is Trans Union recommended by the US government and utilized as one of the THREE major credit reporting agencies?? It is apparent that this company conducts poor business practices, uses deceptive techniques, and provides pitiable customer service. As many others, I was unknowingly duped into the recurring monthly charges when I obtained my "Free" $1.00 credit report. This occurred while I was in a military transition assistance program (TAP) course. During the finance presentation, the instructor recommended we review our credit report regularly. The course allowed us access to Wi-Fi to view job announcements, etc. So I googled "credit report" and went with Trans Union as they are recommended as one of three major national credit bureaus by USA.gov (official government website). It was a one-time access to which I received an email with a receipt and order confirmation/account access. There is absolutely nothing in the email that indicates a monthly recurring charge nor is there any contact info in case I knew of the charge and wanted to opt out.

I needed a one time Credit check to apply for apartment rent. Both I and my wife went with Trans Union to get our credit checks done quickly. I looked at their website and clicked a button on top of which it says "Get your credit report and score". Well, this reads "one time" to anyone who reads it. Following that there is a sign-up process, and on the first page of that sign-up they put a little banner that actually looks like ad saying that you are signing up for a monthly service. 95% of people signing up wouldn't pay attention to it as it looks exactly like ads that other sites put on the sides...

First signed up for a "free" credit report (with a $1 charge to verify the account) but the system timed out after I submitted all of my information so I never received a confirmation or an error message. Tried again and same thing. Saw the $1 charge go through my bank account so called to cancel services. They said that they couldn't find the account and therefore could not cancel it, but assured me I would not be charged again. Since then, they have charged me $17.95/month for 3 months. When I called again to cancel and get my money back (because I was never able to log in), they still could not find the account by looking up a SSN, but then were able to find it by looking up the credit card number. They cancelled the account but will not refund any of the charges. To top it off, they 'are not able to send a confirmation email that the account has been cancelled because the system is down.' <--the same thing they said the first time they 'cancelled the account.' I'll now be reaching out to my credit card company to file a dispute.

I ordered the $1 credit score and 7 days later was charged 17.95 and it stated this would be a recurring charge. Investigated online and found I was not the only one. Advise: call your bank immediately and dispute the charge. They will understand and can stop the recurring charges and will refund the charges already made if not too old. Always a good idea to check your credit card or debit card account at least every week and review the charges for unfamiliar transactions.

I applied for a free credit report. I completed the request and then printed out the report. My credit score did not print out. They had the number highlighted in blue on a blue background so it printed out blank. I tried to get into the account I had just signed up for and got an error message saying that my id name or password was incorrect. I tried a few times and then gave up. I tried requesting my id and password which they sent me but I still could not get in. A few days later I saw the charge of 1.00 and then a short time later another charge for 17.95. I called their customer service line for help. They asked for my ss# my security answer and my date of birth. The women on the phone eventually said that I put in the incorrect month of my birth. I doubt that I made that error but just continued to insist I wanted to opt out of their service. She tried to convince me to stay but I do not want to pay 17.95 per month. I did not ask for a refund as I figure that was a charge towards a bad learning experience. I will never use Trans Union again. I have a confirmation number for my opt-out. Wish me luck.

Deceptive advertising. Now when I checked to see what happened, I see their monthly subscription in faded gray print at the bottom of their get started page. They are trying to make it so you don't notice. They did a great job, I did not notice. I thought after 7 days it was over. I paid the dollar to get a report. They are preying unsuspecting souls that just want to see a credit report. When I called them, they are very pushy and try to insist that you signed up for the monthly service and that it was a great tool for you to use. I will never use them again for anything. I called my credit card company and I am disputing the charges for the 3 months that I did not realize I was being charged for not only me but for my wife also. I just hope they are successful.

I went online to get my FREE credit report and they charged me $1.00 for it. Then a week later, they charged the card and additional $17.95 so I called them. I was told that there was no one in the US that could help me and only the call center outside of the US could help me. I was upset because they won't refund my money and they said that I agreed to the fee. They said it was for credit monitoring and insurance against fraud. So I asked them to please use the insurance for this fraudulent transaction. They said they couldn't do that because they don't handle that. But they collect the money for it. They refuse to refund my money.

When I turned 75 years old May of this year (2014) Trans Union started reporting my credit score aprox. 33 points lower. I talked to a rep. and a supervisor for over 2 hours today and never got the problem resolved. I can prove I have never been late one day on any of my credit and they agreed with me that this was correct. I have not had anything neg. on my report and they agreed with this also. The only reason I can think of is because of my age. I would like to have an attorney to contact me. Thanks.

I called to dispute a collection on my credit report. I filed bankruptcy on this and it's on there along with my bankruptcy. The foreign woman I was speaking to said that it was there because it had went to collection. If that's the case then ALL of the things I filed bankruptcy on would still be there. She couldn't understand what I was explaining to her. The only way I could dispute this was to let her say it was on there too long. What? It shouldn't be there at all. I called the collection agency and spoke to a very nice man who is trying to help me with this issue. Yes, I said it a nice man at a collection agency! Transunion shouldn't be in this business if they can't have employees that can't help someone with an issue that should never have been an issue in the first place!!!

I was anticipating a move about six months ago and logged in to Transunion to get a free credit report. My understanding was they had to use my credit card for a $1 charge to generate the report, but reviewing my credit card statement I see that they have been charging me $18/month since March for some kind of monitoring service that I never signed up for. I called to cancel it today and requested a refund and they refunded two months' worth because I complained loudly enough, but that was only two of the eight months I paid for.

I went online to get my free credit report from Transunion, and I did get that for $1.00. However, a week later a recurring charge for $17.95 showed up on my bank statement?? So I went online again to see where this was coming from, the bank statement showed a phone number and Transunion, spelled just a little different with a space and a phone number of 1-800-493-3293. I went to Transunion and requested that they NOT bill me and refund the money since I did NOT sign up for any membership! Well, of course this was the wrong place! In fact, I cannot find a website for the place that actually charged my account, nor do they answer their phone. I've called a million times! I of course notified my bank and they see the $1.00 charge so they automatically ASSUMED it was MY error! My bank told me to contact the person charging my account! But so far, that has been completely unsuccessful!! I have since found out that there are thousands of others complaining of this same scam/fraud and that the number on the billing is 1-800-493-3293 while the REAL Transunion is 1800493-2392!!!

On 10/6/14 I signed up for the 7 day free trial. On 10/09/14, three days later, I called Trans union to cancel my trial period. The representative informed me that they had charged my card $19.95 for the month, ending Nov. 7th, and they would then cancel my membership. I informed them of their offer, and even read it back to them. The representative held firm to her statement. I then called my credit card company and asked for a block on the card, but they had taken the money the next day after I signed up, which was illegal and not in their Ad. My credit card company credited back my money and was researching Trans union's practices and trying to get the money back.

I went on Transunion's website to get a copy of my credit report. I received the report and then a couple months later realized I was still getting monthly charges around $17 from Transunion. When I looked into it, apparently they had signed me up for a monthly credit check program without notifying me. This is the company we trust to control our credit ratings?

I accessed their site to get any information regarding my credit rate 'cause it was just 1 dollar deal. However One day I saw recurring charges around $18 for four months and shocked. I reached their customer center but they intentionally disconnect me several times and finally said they couldn't refund even though I haven't used any service from them. It is obvious fraud!!

I asked them to cancel my account but they did not do it. I just realize on my credit account they keep charging it month to month. They asked me too to provide the reference but I could not provide because it was 3 months ago. They told me that I haven't called them to cancel. But I do believe, that I called them. I know I could not provide it but I am for sure that I called. So, be aware of this issue. Before cancelling it try to get their information. Not a reliable credit score monitoring company. Too bad experience on this! I felt cheated. I know it is not that much but my concern is if they are doing this every time to anyone. Be careful!

Refused ID. Both fax and Post mail saying my ID is not allowed in order to make changes on my info. I only have Birth certificate, SIN and Provincial card. They also had my name on file as Roddney. I told them it was Rodney or Rod I go by.

I thought I was getting one free copy of my credit report/score from Transunion. My credit card invoice shows a charge of $17.95. I called to determine the reason for the charge and was told that because I did not check a box at the end of the document, I was automatically signed up for their Monthly Monitoring Report which I had and have no need for or interest in. I contacted Transunion several times to get the $17.95 refunded, but their company policies do not allow that. So I am stuck with a charge for something that I DID NOT AUTHORIZE. This seems like fraud.

Ohhh, Trans Union, where do I begin? Had my wallet and info stolen recently. Luckily, to my knowledge, nothing serious has happened, no thanks to Trans Union. A PayPal credit card inquiry showed up on my report - called the credit card company to try to deactivate the application and fix the inquiry (btw, same thing happened with Bank of America and they resolved my problem in under 3 minutes) and discovered that PayPal's entire customer service is outsourced to India and they could not understand what I wanted and did not help me. So I called Trans Union. THEIR customer service is also outsourced to India and multiple reps told me that I could not dispute an inquiry, only an open account, despite information on their website clearly stating that I can dispute inquiries if I choose to do so. So basically they stuck me with watching my account and HOPEFULLY catching an open account before the person has an opportunity to use it. Not that safe, if you ask me.

4 months ago I responded to some email for a 1 dollar credit report. I signed up and rec'd it. BUT lo and behold two months later when I looked at my CC statement, I had already been twice charged 18 bucks a month! I called my CC company (Navy Federal) and those low lifes only told me to call the company and work it out with them. All I got from some Filipino there was the runaround and told repeatedly I signed up for some obscure service and I could not cancel.

Beware If you gave your credit card info to Trans Union for credit score/report then you are auto enrolled into some service & your credit card is being charged $16.95 without any notification. The only way you can find out about these charges is by checking closely in your credit card transactions. ISN'T TAKING MONEY WITHOUT A PERSON'S KNOWLEDGE SAME AS STEALING? As per me this is what TU has done to me. Maybe it was my mistake to have gone to their website seeking for credit score but enrolling me and keeping me uninformed about the charges or services that they provide is wrong. Beware!!

I had the same experience as others. I signed up for a free credit report and suddenly found I was being charged 17 bucks and change per month for a service I did not order. Stupid business model, rude customer service, verbal assurance of cancellation that required multiple phone calls and much yelling to obtain. Still not sure if they have removed the charges from my credit card. These people should be in jail.

I was wanting to check my credit score. So I was told to visit the 3 main credit score keepers, one being Transunion. I went to their home page. I saw in big graphic to click here, and it would take me to the pages to fill out. Once I was through the initial info, I was told it was $1.00. I did not see that on the home page that this is a trial period of 8 days. After that you will be charged 17.95 a month. Why do I need to pay 17.95 a month when I just need to know my score once a year. Either way, I thought it was $1.00 - next thing you know my acct. is being charged the 17.95. I called to cancel and get a refund. They tried to talk me into staying. I said no. So she said she would refund me and cancel. I never got the refund. I called and they said “Sorry… You got your service no refund.” I did get it cancelled. But, they need to change their verbiage - very misleading.

Be very careful. The company will charge you $17, though they will say it is $1 only. They will bill your credit card directly. And you can't cancel online. They make it difficult because they want to take time off from work, remember and then call them. Wait for 15 mins on phone and finally cancel it. They should not be responsible for my credit history when they themselves are fraud company.

I signed up for the $1 deal for 7 days a few days ago and decided that I didn't want to keep my subscription them. The first time I called the representative pretended not to hear me. The second representative asked for my social. After I gave it to her she go the last 2 digits wrong so when I say the correct last 2 digits she repeats the wrong social again. I again say the last 2 digits again and she acts like she doesn't understand what I was saying. After telling her that the last 2 digits were not the ones she was saying but different ones she hangs up on me. The third rep that I talk to was rude as well. I asked to speak to a supervisor who from the sound of it didn't know what he was even doing. I will never get my credit report or score from them ever again.

On 7/21/14, my wallet was stolen. I immediately canceled all debit, payment cards, and credit cards, requesting replacements. I entered fraud alerts on all 3 credit reporting agencies. No fraudulent charges were incurred. No late payments or derogatory remarks have ever been reported to my credit. However, TransUnion slashed my credit score as reported by Credit Karma from 766 to 740, possibly based on charge card companies reducing my credit limits when replacement cards were issued. Credit limits are a non-issue for me since there has never even been a monthly balance on any credit card or vendor charge card. All cards are paid in full each month. I believe the basis used for calculating credit scores is bogus game playing.

I have subscribed to TransUnion Credit Monitoring Services for 7 years, paying $14.95 per month. I faithfully update my reports and credit scores often and frequently get 3 bureau reports from TransUnion. I work hard to try to keep my credit in good standing and as of today my TransUnion credit score is 827. I was feeling pretty good about that score and went to purchase a new car tonight. The car dealer informed me that my TransUnion credit score was 672 and because of my score I would have to put $3,000 down to buy a car. When I told the car dealer that my TransUnion score was 827, he laughed in my face and told me that their info is useless. I even showed him my score on my phone and he shook his head. I called TransUnion in God knows where and talked to a representative who eventually transferred me to a supervisor. "Louis" was extremely rude and kept talking over me. I told him that I felt like the service is useless and he told me he would gladly discontinue my service and refund one month's service. When I requested to speak to someone with more authority, he told me that wasn't going to happen. I then told him I would write to the Better Business Bureau and he hung up on me.

I purchased from TransUnion reporting agency access to my credit reports from all three agencies - TransUnion, Equifax and Experian. There was a "so-called special" that would allow you to access your score and credit report for seven days for $1.00. After I ordered that, I realized that I needed all three reports so I paid an additional $29.95 for access to all three for thirty days. Since TransUnion could not charge my card for $17.95 for the credit monitoring, they stripped my access to view my report online for the 30 days in which I had already paid $29.95 for. Stating that one was dependent on the other one. That since I am not participating in the $17.95 a month that I can't access my reports although the ad said 30 days I could access them for $29.95.

My husband got an ad for a free credit score and so he proceeded with it. Come to find out we started getting charged $17.95 a month. I called TransUnion fuming. They said that he had subscribed for a monthly service. He did not knowingly do this and would not have. I am furious with these companies that use deceptive practices to con people into giving their personal information so they can rip them off. If this happens to you, contact the Federal Trade Commission and file a formal complaint. This is the ONLY way this stuff is going to stop! I spoke very harshly with the people I spoke to and informed them that I would be reporting them to the FTC and I demanded a refund. Supposedly they will be crediting us. We will see. And yes, I will be reporting them!

I see that many others have had the same experience as me: while taking advantage of the free credit report review that the U.S. requires credit companies to provide, I clicked on an offer by TransUnion to receive my "credit score" for $1. Then, I received a report that did not even provide a real credit score (but some other number that supposedly correlates to one's credit score) AND was charged $17.95 without my knowledge, which showed up on my next credit card bill (in addition to the $1). I called the credit card company and they said I could dispute the charge after I tried to resolve the charge with the company. I called the TransUnion number on my credit card bill and after hitting "0" to get out of the menu a person answered promptly. He was real pleasant and thanked me for my subscription. I explained that this was not an authorized charge and he said that it was. I asked for a refund and he said no. I told him that I was going to dispute the charge through the credit card company and he said, "Go ahead." I told him that I wanted whatever services TU signed me up for to be cancelled and he gave me a cancellation number. How this large corporation gets away with such a con is beyond me.

I was directed to the TransUnion website for a credit check while applying for a job. I agreed to the $1 one-time charge. Received my cc statement with an additional $17.95 charge. They say it automatically charges you for a month, no separate agreement. I am reporting TransUnion and the so-called job opportunity to all local agencies. Don't use this service, it's nothing but a two bit scam!

My husband and I tried Trans Union thinking that we were only going to be charged a one dollar fee. They said that you wouldn't be penalized if you cancelled before the seven day trial period. However, I cancelled before the 7 days and was still charged. My husband and I are very upset they charged us a fee of $17.95 and this is unfair. We called several times only to speak to rude customer reps one of them even hung up the phone on me. They wouldn't give us our money back and said that there was no record that indicated that we had cancelled. This company should go out of business for fraud. This shouldn't happen to anyone. We feel violated we give them our personal information but yet they don't even have the courtesy to treat the customers with respect!

I am writing a formal complaint against Transunion credit bureau. They have been giving me the run around regarding my credit account. Apparently, I have no "credit History", although a report was pulled February with a full credit report and score. Now, I cannot obtain a loan as they are the only credit bureau that says I have no credit. I feel that no one is assisting me nor cares that I work hard to establish good credit and now it just "disappeared" only through Transunion and no one is accepting responsibility. I am showing a report with Experian and Equifax although my credit union requires a report from Transunion. That my information is "lost" is of great concern. I will be seeking formal legal concern about this matter.

I have been disputing erroneous derogatory information on my TU credit report for over a year and half now which they refuse to remove and it's quite apparent that they aren't even attempting to verify its invalidity. I am disputing an outdated negative item on my report which they are quite apparently adamant about making sure it stays on my report even though it has exceeded the 7 year rule and it's 8 years now. I found this info on the FTC.gov's website:

This "company" is by far the worst credit/criminal background check that's out there. They document false information and refuse to look into it with detail. If you only speak English, good luck trying to communicate with them. They obviously work out of India. I continued requesting to speak with an American office since I could not understand a word they were saying. That obviously never happened. Any business using their services are clearly do so out of cost. They have to be by far the cheapest credit/management service company that's out there.

I pulled my credit report few years back and seen there were some inaccurate information on my report from a collections account. I filed a dispute on these items. Some got removed but majority came back as verified. I asked for proof, of course that information cannot be disclosed. More recently I have filed for these same items to be removed on a particular day. I called about two weeks later to check the status on the dispute and was told I would have to speak to a fraud rep which I agreed with. The rep didn't even transfer me I had to get the number from her and call them directly. Once I called the number the new representative told me the dispute should be finalized almost two months from when the investigation was started.

I was recently was refinancing my home and needed to look up something to verify the information. I went on the TransUnion site to get a credit report which I thought cost a dollar, but 7 days later a charge for $17.95 shows up. I called the next day, as that is when I checked my bank account, and they would cancel my account, but refused to refund my money even though it was one day into a monthly charge that I didn't even know I signed up for! They wouldn't even prorate the charge. Absolutely ridiculous and these credit companies have these crappy practices!

TransUnion (Canada) is charging me USD rates AND double-charged me for June 2014. No one is rectifying situation! Signed up for monthly credit reports (TransUnion Canada) at $16.95/mth CDN. June 3, 2014 charged USD rate. I called and inquired, spoke with Victoria. I was told "technical difficulties due to system update", was also told supervisor would contact me when they fixed situation and all customers would get a credit back on account. I cancelled my monthly subscription on the spot and advised I expected credit back plus interest for charge sitting on my Visa due to their error.

I ordered Trans Union and my score was good. I had just refreshed my score and it still was in good standing, but then I entered the wrong dollar amount in the wrong section of the debt analysis part, hit refresh and my score dropped 20 points. I went back in to correct the problem and it stayed at the low score.I contacted customer service and they gave me the run around for three weeks now sending me back and forth to the same customer service and representative. I would have to explain it all over again to no avail. I feel so sick to my stomach and stressed out, I started getting headaches and couldn't function right. I then came to the conclusion that they are not qualified for this type of mistake or they have a flaw in their program.

In 2007 I got calls from collection agencies and mail for someone I never heard of before. Requested my credit report from Trans Union. They had changed my name, showed debts that weren't mine and showed prior address I never lived at and showed another social I supposedly used. I first thought I had Identity fraud problem. I started calling the creditors and one of them told me this person was deceased and that my social and her were exact except for one number. Here was all my good credit reports and a few bad that weren't mine.

I didn't know they auto enrolled me for some service. They charged $20 then $7 the day I cancelled the enrollment of some service which they enrolled without my knowledge. Please do not choose this.

I cancelled my contract in April and received a charge on my credit card on May 12 for a credit report which I did not request or receive. When I called their Customer Service Dept, after speaking to an agent and Supervisor, they said that they had no record of this billing and said that this was coming from a different Dept??? I have disputed this billing but am very frustrated in dealing with them.

I only wanted a single, one time, once only credit report; which I have purchased from them in the past. They would not sell this to me, even though it is advertised on the internet website. They said I "had to" purchase monthly monitoring at $17.95 per month, automatic billing, to purchase the report. They do not state this on their website. They just slip it in during the purchase of the report. Totally completely false advertising and consumer fraud!!! Go to their site and look up 3 in 1 report for $29.95. No where does it say, to get this you have to purchase the monthly monitoring; nope. They just add it on at the end "after" you purchase the $29.95 package. Crooks if you ask me.....If I did that in my business. I would be charged for false advertising and consumer fraud.......Yes, I am very mad, very, very mad.....I just go taken.

When I went for my free annual report this year, all worked well except TU. Their website was broken, so I had to order it over the phone (sucky IVR system, too). Two weeks later I tried to use the website to submit disputes and that's broken as well. And as an added bonus, the site wants MS SilverLight.. blech. Support told me they look into it and I should "try again in 24 hours".

Never really use it much because server is always down. Cannot get in to cancel the service!

In just three days, my credit scores went from a 800 score to a 643 credit score. Just when I was obtaining gainful employment, the company TransUnion credit bureau dropped my credit scores one hundred points. I have written them and called the company and I have all the printouts that the company of transition has maliciously and without any explanation dropped my credit, which I work hard to maintain over 100 points on my credit profile. This is a new method that they use to discriminate and place people in a subliminal and poverty level. If you cannot receive credit, what do you have? Nothing!

Went online to the Trans Union website. Clicked on the link to pay a $1.00 for my credit report. Got the report but it turns out I also unknowingly enrolled for a $17.95 a month credit monitoring program! Called Trans Union and spoke to a person outside the United States who clearly stated that he would end the subscription, but no matter who I spoke to, the $17.95 would not be refunded as the ad clearly showed I would be charged that amount! This is absurd! I would never have enrolled for that! I am going to find every place I can to let people know Trans Union is a rip off! They basically stole $17.95 and I can't do anything about it!

What a scam! This company boasts a 'free credit report and $1 credit score' and the 'fine' print which is cleverly hidden on the website states that after the trial period of 7 days, which is also not clearly laid out, you will be charged $17.99. Well my husband and I foolishly didn't read hard enough. All we saw was that there were two options. One was to sign up for the monthly 17.99 credit monitoring or just do a one time free report which is what we both did. Today we were slammed with two 17.99 charges. There were no warnings, no emails. I checked the only two emails sent to me - one with the $1 charge and one welcoming me to Transunion.

This company deliberately misrepresents a free credit report which US Credit law requires all three credit agencies to provide once a year. Then they procure your credit card info to pay a nominal administrative fee. 7 days following the receipt of my credit report they charge my card for another $17.95 because it was just a sneaky 7 day trial membership that will convert to a monthly credit monitoring. I use LifeLock and would never need or accept a membership like this so when I saw the pending charge and called them before the charge ever went through and they explained that I should have been more observant. The representative said that I was on the wrong site for my free credit report from Transunion. They clearly know that they deceive and are even given talk tracks to differ the truth and maybe their guilt. I ask the person how they feel about working for this type of organization. They clearly knew they are stealing people's money... legally I guess. Hopefully enough people will share their experience and maybe the attorney general will see that over 70% of the monthly fees are cancelled in the first month or two because they were deceived from the start.

I had to cancel my credit card I had for 17 years in order for the reoccurring charge went away.

Be warned. Buried deep within the never ending terms and conditions, you might find something saying they will charge you a monthly service after a 7 days free trial period. Chances are, you are not aware that your "free" TU credit report is attached to this program. If you do not call within 7 days to cancel it, you can kiss your money goodbye. They will not budge. I even told them that I was going to blast them on Yelp, Consumer Affairs, etc... They didn't care. I hope they enjoy the $18.

I checked my report on Annualcreditreport.com. I thought I was just signing up for a $1.00 charge to view my score. It turns out I signed up for credit monitoring and I was charged $17.95. I found this out only by checking my credit card. I called 2 days after the charge showed up on my credit card and Trans Union would not refund the charge. I have no idea how I signed up for this service and it must have been deliberately misleading.

Charged for the seven day free trial. Called on day I was charged to cancel. Said I was beyond the seven days. This is all subjective and depends on what day you count from. Do I count the first day? Do I count the last day? I was charged today; therefore, I believed it to be the end of the free trial, seven days, and wanted to cancel. Complete and utterly useless call personnel state multiple different ways to calculate your seven day free trial, "Oh wait but then we give you 24 hours additional, but wait, not in this instance." Huh? If I want it longer then I get an extra 24 hours? Very odd. Nowhere is a date given to you of an expiration date of your free trial. You're free to try to figure that out on your own. Call center 'manager' gave the instance of what other bill do I not have to pay by the due date.