MetLife Pet Insurance Reviews

I submitted my claims to MetLife Pet Insurance, they were my first 2 claims ever with their pet insurance and they closed out both with $0 reimbursed. I called and they told me that I was out of the window for reimbursement. The rep was incredibly kind and patient, but the reason, which she was just relaying is simply unacceptable and it's not something I was even aware of. Basically, this is a money pit, they took the money, didn't reimburse, and didn't disclose anything that would change or impact my ability to get money back in the form of reimbursement. My previous pet insurance didn't engage in suspicious behavior like this and I'm disgusted that MetLife would engage in these shady practices. I want my reimbursement money provided and clarity around policies that are NOT consumer friendly.

The worst insurance company. They try to run you and your vet around and finally after months they paid for regular exam only 10% and 5% applied to deductible. I pay them for premium plan with $500 deductible.

My experience with MetLife's Pet Insurance program was nothing short of miserable. As Geek's health issues mounted I'd get paid out my max benefits pretty quickly, and to that end MetLife did the bare minimum. However, as he was nearing the end of his life, they decided to burn bridges with us completely. We were informed that there was a special benefit form with a 1 time benefit to cover end of life expenses for the amount of $500, and when sent the form it looks notably different from the standard claim form. I filled it out while grieving the loss of my best friend (which MetLife would probably say is a cringe thing to say) and assumed I wasn't, at best unfortunately misinformed, and at worst, actively lied to. I was also told that the form needed to be filed before ending my policy, as it would be safer to ensure that it was processed correctly.

I have had MetLife pet Insurance for a little over a year and I find their coverage itself satisfactory. However, I have had a horrible experience with the premium payment process. Originally, I had to use payroll deduction to obtain an additional discount. My employer and MetLife were never able to truly transfer these funds correctly leading to an overpayment (4x my monthly premium for 3 months). I am no longer with that employer and thought the premium payment issue would resolve however they now have now cannot account for all the premium payments my previous employer sent them and have been charging sporadic amounts that are not equal to my new policy payments.