Banfield Optimum Wellness Plans Reviews

I found an abandoned kitten. When I first brought the kitten in, they told me she was too young to be away from her mother, but then when it came to buying the wellness plan, they told me she wasn't a kitten anymore, which I suspect was because the cat plan prices are more expensive then the kitten, and they wanted more money.

I paid for the service for a long time but only used it a few times. When I went to cancel, it was a COMPLETE HASSLE! First, I waited on hold for over an hour to speak to someone because while you can cancel the annual renewal online, you can't cancel the monthly payments online. The person I talked to took 15 minutes going over items in my account, asking me about my cat being aggressive when they were brought into the clinic. What any of that has to do with me canceling, I'll never know because he said he had to go over everything; it's part of their policy. They then put me on hold, where I was hung up on! They have my phone number; it's how they look up your account, but they didn't bother to call me back. I had to call them again and wait on hold for another 45 minutes to talk to someone. Utter nonsense. Terrible customer service.