Vrbo Reviews

I booked a property in April 2021 to go on a trip to Hilton Head Island the first week in August. I Was in constant contact with the owner asking questions on the home and mailing sure it had certain amenities. VRBO took the first payment no problem of $3000 and said my reservation was secure so my family and I started to plan our beach trip. The second payment was due and I went to go make it and I couldn't make it and it said “the house is no longer available, pick a different property.” I called VRBO customer care and the woman said, "Oh that’s not a problem. It should clear up in 12 hours." I said, "Are you sure? Because I don’t want to lose the property." She assured me it would be fine. Then, a week went by and I still could not pay.

On 24 June I booked a property through VRBO for a stay in Orlando with Casiola Vacation Homes from 26 July - 9 August. When I arrived the property was filthy, sheets bloodied and soiled and I made a determination that I had to leave immediately for the health and wellbeing of my family especially since I had small children. I contacted VRBO immediately but they were not helpful. After several hours and as many calls on the phone I was told I had to contact the host myself as they could not issue a refund as the Host was a "premier host" and they had to process it themselves.

Rented a condo from a owner Mark ** July 24, 25 2021 at Northern Bay Resort in Wisconsin. He knew about the AC that did not work and never contacted us. We had a party of 10 people (family get together) and the temp outside was in the mid 90's both days. Inside the condo temp was in the 80's. He told us when I called him the compressor needs to be replaced and it would take 2 weeks to get parts. We asked for a refund for all of our inconvenience and he said no, because we stayed. We tried to book another place similar, everything was booked and he didn't care. Sleeping was impossible. The owner of the condo just said he is sorry too bad so sad. He told us not to open the windows either. I will not rent from that inconsiderate fool again.

This has been the worst experience of planning a trip through Vrbo with this owner. This was to be my first trip through Vrbo and with this owner. I had a death in the family around the time I was booked for the property. I contacted the owner to info him of this and to reschedule my booking dates. I was told that it would be fine and that I did not need any additional paper work as long as the he the owner agreed to the dates of rescheduling and those dates was available. I contacted the owner the next month to ask for dates in July. The owner told me the dates would be ok. So I contacted him again a couple of months before the dates I asked for as the rescheduled dates he told me he had someone else booked for those dates and basically told me I forfeit my money and he would have never agreed to me rescheduled. (Which I have messages from him on this that proves he did agree.)

Vrbo made things right with me, and although it was a very frustrating process, I’m grateful that they resolved for me. I am still waiting on a refund, but trust that will happen.

I booked a luxury condo in Macon Ga. Advised that check in was 7/15; I called the host after arriving at the home about 4:14pm to only find out they canceled the home. Due to a leak. Troubled because no thought to let me in my four other guest know. The homeowner gave them some ** stating safety reason. Ok so my next question is it’s the same booking now in a area with limited availability. The first night they placed us in the Redroof the condo had 3 room as two baths. So we were given 3 rooms. Ok. The next day I get a email saying pay with your c/c and we reimburse you. Still hasn’t happen. In fact they have attempted every option not to pay me my 1068.49.

My wife and I stayed in one of their condos. It was more like a repurposed hotel room. The couch was in poor condition and extremely uncomfortable. When we left the property owner contacted us and asked us why we used so many towels. She went on to say that we would not be refunded our deposit and on top of that would be charged an additional $15. We called the company and filed a complaint at which that Rep seemed to agree wholeheartedly with us. Days later we received an email informing us that we still were being charged the full amount plus the additional $15 for Towels!

VRBO only protects the home owners and never the renters. We’ve used this site for 10 years with never a problem. We ran into one homeowner who was not kind and we wound up leaving her property after 1 night. Vrbo sent our whole payment even though we didn’t stay there. It wasn’t safe to stay in that house. Vrbo will not let me speak with any supervisors or anyone who can actually help us. We are so sad with how we have been treated. I will never use this site again to book and would recommend using one of the many other sites out there instead. We are out a lot of money and Vrbo does not care at all. They also hung up on me after 2 1/2 hours of them pushing me along to people pretending to help. It’s a disgrace.

My Family and I have booked VRBO for years, 2 years ago was a horrible experience, but I let that go, but June 28th booking was the final straw, I booked a week in Sarasota, it was probably the grossest place I’ve ever stayed, after reading all the past reviews, I would think they would be out of business, bottom line their money-making hosts could actually list a doghouse and they would let them get away with it and give the property a great review, VRBO has no standards and they LIE, LIE, they don’t plan on helping you, take the word of the property manager and don’t care nothing about the traveler, every phone call to them is hours, I reported the property to Sarasota Chamber of Commerce, of course the host refused to refund me, but my bank is working on disputing the charges, if not don’t wait for VRBO, I’ve even emailed VRBO legal team, and still no reply.

Paid dearly for vacation Longboat Key Florida. Unfortunately Florida Vacation Connection! Was managing the beach place condo property. So we had to pay even more! Along with a steep cleanup fee! After our stay. The clean up crew did arrive but had little to do since we did everything. Even the laundry. VRBO says the unit was not cleaned! Whose scam is this? But Florida Vacation Connection and the lady named Sue in their office operates the cleanup company! We discovered we are not the only families scammed by Florida Vacation Connections. Beach place condominiums When we complained to VRBO whom never answered our callls nor emails. We learned better to deal with the owner occupier of a condo rather than scam operations for cash!

10 months ago I booked 2 condos for family vacation. Sent messages to both to make sure they were on the same floor. 1 week before vacation I sent a request to both to get condo numbers so I can assign rooms. They both sent me back the same number. They had me booked twice for the same condo. 2 different property id's/2 different set of pictures/ 2 different payments. I spent 4 hours on the phone with customer service and received absolutely no help. Just a promise of a return call from management. I have yet to receive a call. I have 15 people flying in for 1 three bedroom condo.... I will never use them again.

Talk about the worst experience on a vacation we have ever experienced. We rent a house on VRBO and the first day the refrigerator was broken all our food spoiled. Then we tried to use the water and it smelled like rotted eggs. It was located at **. We tried to get help from VRBO and we waited on hold for over 5 hours and they did not help us. We gave them 4300 dollars and never got a refund. We tried to post a review on VRBO about the property but they did not post it. We tried to contact VRBO and they never posted the review. I say don't trust the positive reviews on VRBO. They are not real. The negative reviews are never posted. They favor the hosts and not the truth. Try Airbnb. It way be better. I even wrote the CEO of VRBO. He did not help either. I stand by this review. It is accurate and truthful.

I rented a property that was wrongly represented by the owner. I was overcharged for amenities promised but not delivered. VRBO was made aware and did nothing. They promised to return my calls yet never did. On top of that...they would not allow me to write an honest review of the property! They are dishonest.

Beachplace, Longboat Key Florida. Retired military. Traveling with grandchildren. Paid dearly for 30 day stay. Florida vacation connection handles stay. Paid large fee $400 for cleaning thru Florida vacation connection VRBO. Only to be advised by VRBO that unit was not clean. Actually we were certain to moderately clean and wash dishes, etc., laundry even thanked by cleaning crew. We requested refund! Beach was nice. Pool nice, too many weird rules and arguing fulltime occupants. Obviously the office staff did not like the renters, and the office person grumpy angry lady. Most of staff was very nice! Obviously the full time owners did not like renters. The office staff at Fl vacation connection one in particular an unhappy person as I was to discover did not like military conservatives.

Even though we have a historic listing with VRBO that 1) had an annual service fee and 2) paid us our customer payments when the customer paid them, rather than when the customer checked in, they have changed both of these policies without notice. They now 1) charge per booking, and for our high-end bookings these fees represent, get this, a 2,500% increase in their fees, and 2) hold the owners funds until checkin, with us that is up to a year. VRBO used to be our go-to booking platform, but unfortunately these policies make it a horrible option for owners.

I rented a vacation house from VRBO.com! The house had worms, and we left with the host approving full refund will be given. NO REFUND! HOST NOWHERE TO BE FOUND! VRBO STATES THEY CAN'T REFUND W/O HOST!

We had the worst experience with VRBO and Expedia. We booked a 3 night stay in Idaho Falls to go and see the Grand Tetons and Yellowstone. We originally booked through Expedia we thought via a Glamping website. This was supposed to be a 5th wheel onsite of a camp ground. Was supposed to be close to a river, have shower and bathrooms, etc.

This was the worst experience, ever!!! I was SCAMMED by the alleged owner of the property. Person was actually a tenant, who had been evicted. No support from VRBO. Was displaced, no help to find new location. Had to find another place to stay, last minute. On the phone for hours, with no resolve. Ended up crammed in a hotel room for the weekend. Never again.

I booked a condo in Legacy Village, La Quinta, CA through VRBO (owned by Tracey & Steven Dennis). My credit card was accepted and reservation confirmed. I then booked my airline tickets and purchased tennis tournament tickets. The next day, I received a message from Tracey & Steven that they had cancelled and refunded my reservation saying “the property is not available at these rates for these dates…” After speaking with Customer Service at VRBO, I’m told they will reprimand owners and send me other listings. There is nothing comparable available. I will never use VRBO again as I can’t trust that they will stand behind reservations.

VRBO, you really know how to treat a longtime loyal customer. 10 days before a Hawaii vacation for a family of 5, you contact us and have to cancel our reservation. No backup plan. That is piss-poor customer service and borderline unethical business practice. And spare me the Covid excuse. We will take our future business elsewhere.

Irresponsible company, fatal service, does not fulfill what it promises and much less help. I had a vacation a few days before the owner notified me that the house could not be used. I kept the tickets with the family. We lost the vacation and this company did not help me in everything and I spoke with more than 5 different people and I am still waiting for answers and financial help because I lost my money and I was not going to cancel 5 days before my vacation, be careful with this company, it does not comply with what it says in its rules that help financially or They seek accommodation when they argue that it is false.

I purchased a week vacation for 7/6 to 7/13, paid over $1000 with the owner Daniel, for an apartment on the beach. Unfortunately a Hurricane threatened the State of Florida, and Southwest Airlines canceled MY flight, due to the excessive wind and rain. I immediately called the owner, and he told me, contact customer service, and vice versa. I was getting the runaround when I requested a refund for a natural disaster, beyond MY control. I just wanted a refund, I lost a week vacation, unfortunately, and VRBO and the owner refused to consider all the extenuating circumstances. They obviously don't care at all about the customers or their safety, just their bottom line!

All computer driven; no customer service when listing your property. From the listing end, if there is damage good luck as if the guest does not cop to damaged items insurance won't cover so have a very large deposit if listing. Also, if a guest gives an inaccurate review, slander, whatever, Vrbo will not remove. It appears anything goes. No oversight. Vrbo is always changing their policies and not to the benefit of the home provider. On the consumer end, booking a vrbo listing does not always confirm the booking even when providing payment. Need to wait to receive response back whereas other sites are confirmed when making payment. Being in the business for many years both as a home provider and as a rental guest, highly recommend to skip on vrbo and use rental agency or Airbnb to list and rent properties!

Rented a property in Hawaii in Dec 2020 for June 2021 vacation. 13 days before our trip, received a cancellation notice which states property needed to undergo emergency renovations but the same property was listed on both VRBO AND AIRBNB for $4000 and $3000 more respectively. Contacted VRBO and they said an emergency travel team would be in touch as soon as possible. That was June 6, 2021 and still have not heard from them. Contacted VRBO again today, July 6, 2021 and was told there was nothing they could do because it was outside the travel window! Will never use this site again and would highly recommend that nobody use it. It is a scam and they keep perpetuating it by not punishing the owners who cancel last minute. Not recommended for anybody.

They charge the customers way advance and they still delay the payment to the owners. First VRBO waits 1 business day to process the payment, second it takes 5 to 6 business day for the funds to reach the owner's account. In this digital world, there is no wiring transfer that takes 7 business day, even an individual person can literally send wire transfer to across the world within minutes, VRBO is simply sitting on owner's money for their own benefit, it is like not enough to get 15% cut from the transaction, they are still trying to make a few more bucks chucking the owners' throat.

TRAVELER BEWARE. Just traveled 20 hours, driving from Pennsylvania to Florida for our anniversary trip, only to receive a message on VRBO from DOC SHROEDER, owner of SUNGLOW CONDOS in Madiera Beach Florida, that Max is not approved to stay at the condo. We have WRITTEN CONFIRMATION from May 17, 2021 that he was approved to stay for the agreed upon fee of $100. He then today tried to say we didn't send vet records, despite that not being explicitly written anywhere. I immediately sent the vaccination records from the vet. Doc, owner, then says, he will provide a one bedroom unit but not the one we paid for (in full already).

No hot water last 2 days of vacation rental. VRBO said they would correct the problem for (NEXT GUESTS). Very poor response. Trashman comes in the rental to get trash. (Not Good. No comment from VRBO.) Bad rapport.

I used VRBO to book a beach house in Newport Ca. I got a confirmed email and money taken out of my account. Later that night the owner sent me a message to insure there would be no partying going on during the visit. I sent an email back letting her know we would not be and we are very quiet and low key. I never heard back for 3 days until vrbo called me to let me know that the owner was wanting to cancel due to a double booking. The representative from vrbo said the owner is not able to cancel that I have the right to the house since she double booked it and don’t have her calendar up to date. Vrbo said they would call me back and let me know what she said. I never heard back from them so I called them. The representative said that nobody from vrbo called me and it was a scam after telling them multiple time no it was someone from vrbo. They said, "Oh wait here are the notes."

If you cancel you are penalized. If the host cancels, even hours before your reservation, they have no penalties. You can only review if you actually stayed, unlike Airbnb. I reserved a stay over 2 weeks prior. 3 hours before checking time, I messaged the host to ask for instructions and he refunded my payment. No reasons or apologies.

VRBO posts properties that violate local (and state) ordinances/laws. I have made over a dozen calls to get my money back, and I’m told “it’s up to the property owner” even though it should never have been listed. I'm never using this platform again, as the customer service agents can’t do much except scripted responses (and supervisors are never available).

VRBO property #1810436, reservation ID#**. When you go to that property number on the VRBO site, it states it's $175 per night, we were charged an extra $367 on top of our our $656.83 for four nights (which is a 55.9% fee!!) There was nothing and NO MENTION of these fees in the booking section and on top of that the owner gets charged 10% also. DO NOT USE VRBO EVER!! The property's description of its location was way off, no mention of a narrow, steep 9 mile dirt road to the location, much less no mention of services being as far away as one hour's drive (on that "road"). Owners need to supply GPS coordinates because the description of their location is not accurate at all and they know it, yet haven't fixed it as of this review.

I was canceled three days before my trip supposedly because the owner said that the current guest decided to stay longer. And now I have to wait 5 days for my money to reflect on my account. I called customer service and I’ve been waiting 42 minutes now. Someone picked up and is not talking. I’m just hearing a television on the back and that person behind the phone making noise and doing weird sounds. This is something disrespectful. **!! Not services at all. I wish I could upload a picture showing how many minutes I’ve been waiting and finally they hang out on me.

Twice we received cancellation notifications. Doesn't matter that two months prior they billed my credit card the full amount of the rental, then cancelled it two weeks before the start date. Rescheduled second date and two weeks prior received another cancellation. Same basic text with different dates and locations. "We are reaching out in reference to the reservation booked in Wyndham SeaWatch Plantation, on July 14th for 4 nights. We are sorry to inform you that we are a management company and our owner client has been non-responsive. Owners, pass away or sell their units sometimes without informing us. A refund will be processed for 100% of your cost. Please be aware that your credit card company may take 3-5 business days before the credit hits your account."

I spoke too soon and will happily admit when I'm wrong on a company. After further review they have decided to return the initial processing fee. Honestly really happy and surprised they decided to refund even though their initial agreement did state that they had no obligation to do so. Thank you VRBO. Appreciate the professionalism.

Just a few issues to note: You misrepresented the Master bedroom as was described as a King sized bed. It definitely was not - may have just been a full sized bed. We would not have made this resv. if we had known due to a handicap situation. The Garage floor was full of dirt residue up to an 1/8th of an inch. This should have been blown out prior to our arriving. Finally, the outdoor grill was soo disgustingly caked w/ grease - especially the exterior we did not want to touch.

Our beach house was riddled with "water bugs" aka roaches, which should have warranted some sort of refund for false advertising as an exceptionally "clean" establishment...but the real kicker was when Netflix moved in next door (a couple of feet from the house and our bedroom). They set up for days and shot overnight- group SCREAMING ensued as related to the scenes to the extent that we had to scream back out the window for them to stop so our baby could sleep.

If I could give 0 stars I would. Our reservation was NOT available when we arrived. Only after we tried to access the rental, spoke to the owner, and messaged the property owner was our reservation been cancelled. We were left without a place to stay, and money has not been refunded. I'm reviewing this here after numerous attempts through the phone and the app. My friends and I booked a VRBO reservation, address ** (property ID **).

I had to adjust the dates of my stay and they handled the adjustment and told my that I would receive an adjustment a couple of days after I checked in. After four days and two phone calls I have yet to receive a refund. I was told that the hotel should refund me the difference but I was also told by the representative at VRBO that the hotel had not been paid yet. I asked to speak with the supervisor and was told I could not. I then asked to speak to a co-worker and was refused that as well. As of right now I have filed a dispute with my credit card company. I will get my money back but I am done with VRBO!

A few years ago, Home Away became VRBO. The decline of this vacation rental business was obvious. Now, any calls will be answered by offshore help that really isn't too interested in helping. I will give you an example. I am a premiere customer. I have been renting out my homes for 5 yrs. My reviews have been outstanding. That qualifies me for the premiere status category. I have been trying to contact the review department for a week. They have no telephone number? I have tried to contact a supervisor, they're unavailable! In other words good luck getting anything done. I will leave VRBO and go to Air B and B. VRBO is terrible! Don't make the mistake I did. They are now owned by Expedia group. No service.

I was attracted to a listing #** in Solana Beach, CA in June 2021 which advertised 7 nights for the price of 4. When I attempted to reserve it the discount was only 10%. The rate for 4 nights was $1200 and the rate shown for 7 nights was $1665. The owner never responded to my inquiry, and a VRBO rep stated he would send an urgent message to the owner to contact me. I was never contacted.

June 12-19 we rented a condo in Myrtle Beach in Arcadian 2 # 3F, what a beautiful condo, very big and a wonderful view of the ocean, spacious balcony and the decor throughout was beautifully done. The owner was very nice and kept in contact once in a while to make sure everything was to our liking, I would recommend this property to anyone, you won't be disappointed!

I made a booking of a villa in Palm Desert through Hotels.com and discover, AFTER paying the nonrefundable booking, that this was not a Marriott booking but through VRBO and a property management company. This was NOT disclosed on Hotels.com, and when we had problems with the hotel room, there was no place to get remedy as Marriott referred us to Hotels.com, who referred us to VRBO which was closed on a Sunday!

Clearly getting scammed and customer service agreed. Their solution was to work with my credit card company and reject the charge, they said they can't do anything on their end. Crap company, hope they go under.

I just booked my first rental on the VRBO website for 2 nights (a Wednesday & Thursday) in Marco Island Florida. We did book a small home with a pool (off season - September) and felt like we were getting an amazing deal at $225 a night. We have a shelling trip planned to Kice Island in the 10,000 Islands. Well - I'm new to VRBO and thought that it would be more cost effective for 3 adults than 2 hotel rooms. Well I was WRONG! Buyer beware all all the FEES that were tacked on to our rental. The $225 per night or $450 had a $160 cleaning fee, a $77 service fee, and a $73 lodging tax. Total - $760 for 2 nights; we could have gotten a cheaper hotel room that would sleep 3 adults.

Received email from host, Kasie that this can only be reserved for minimum of 2 nights. So I cancelled this reservation also! She (Kasie) told me I would be refunded $331.98 out of the $423.75 I paid! She said she has no control over what is refunded. So to date, I am out over $520. Also, even the last amount of $331.98 is not showing a refund in my bank statement. I do believe VRBO is nothing other than a scam!!!

WARNING - MISLEADING & Information Withheld.

I booked a house using their site. They confirmed the reservation. However, the property mgr states they have not received the funds so they have canceled the trip. I contacted VRBO, after 1 hour they did nothing other than waste my time. They are claiming it is the property manager's issue and there is nothing they can do. The property manager told me I had to reach out to Vrbo as there is nothing they can do. My bank states the funds are authorized for release pending the property manager pressing the button on their end. It is the first time I used Vrbo and it is most definitely the last time! This has wanted hours of my life! I recommend staying at a hotel where you are guaranteed service and booking directly through the hotel as Expedia owns Vrbo. Don't give them your money!

I booked AND paid for a monthly rental through VRBO for just 2 days later. They sent me a confirmation with the address of the unit. Then, just by chance, because I had sent the owner a question, she got back to me saying she’d already sold the unit and had informed VRBO 3 times. There is absolutely NO way to contact the company to resolve this. How can a legitimate business not have any way to contact them?? All I could do was write a ‘complaint’ on their site, about which they will not get back to you. They charged my credit card yesterday and they have not withdrawn the charge. So not only am I trying to find a rental in a hurry, but having to call my credit card company to fix the problem that VRBO created…a very expensive problem for me!

We rented a pet friendly property in Ft Myers Fla for Feb 2022. We were cancelled 3 months later by the owner who gave it to his mother. We suspect he found someone to pay more money but we cannot prove it. We have yet to receive our refund. We contacted VRBO and they take no responsibility for the owners’ actions. The owners are not accountable. It is a crap shoot to deal with VRBO since they may not keep the commitment. The problem is that there is virtually nothing available now for next Feb. Be careful when you deal with this company. Keep other options open.

I rented a property. Vrbo charge me $411.00 for service fee. However the home states the house was not available. I’ve call property management multiple times. They will not return my call or refund my $411.

We made a reservation for a villa in Costa Rica and gave them $1100 deposit in March 2021 to guarantee the property for Jan. 2022. Four months later, after making airline and car rental reservations, I noticed on VRBO's confirmation that the property I.D. was missing so I sent them an e-mail asking for the villa number. VRBO's customer service came back within 12 hours saying that our reservation was canceled by the owner who planned to stay at the villa during the time we had reserved it. They would be returning our deposit within 48 hours. I seriously doubt that the owner informed them of his decision a day or two before my e-mail. What if I didn't inquire about the property? How long would it be before they told us? When would they have returned our money? Now the properties in our price range are rented.

Their 24/7 support team is a joke. We left our booking early because it was filled with cockroaches, the host was Wasatch Vacation Rentals. The landlord, Daniel **, told them we staged a cockroach photoshoot so they wouldn't refund any money. A total joke, I have pictures, videos, emails, texts, during the stay. Tell Daniel we had roaches and that we would be leaving. VRBO just said, "Figure it out yourself or take it to small claims." Joke company!

I have been back and forth with them now for a year over a rental property that had to be postponed due to Covid. They claim they are looking at your account. Proceed to put you on hold until call drops. Would never use them again.

Had a issue with the property I rented not being what was advertised. Could not even stay at the property due to Mold, Mildew and Urine being so strong inside that it affected the breathing of several in our party. I was able to book another place to stay and when I began to deal with VRBO Cust. Ser. I found out that there are 1 to 2 hour waits as you are transferred to "Travelers Care". Each time as I got to the point that they were going to tell me what they were doing the line got cut off. Each rep. had asked that if we got cut off could they call me back at the number I was calling from, to which I replied Yes. None did ever out of 7 calls now.

Have stayed in many VRBO properties, but won’t look to use the company again in the future. Only time I’ve ever had an issue was with their customer service and not a host. Use other rental sites is my recommendation. I booked a property and decided to cancel a few days because of pesticide treatments taking place on the lake where I was renting. The owner called VRBO and requested a refund for the 3 days I wouldn’t be staying. Vrbo only refunded me the nightly charges and none of the taxes or their service fees. I asked to speak to a supervisor who was rude and condescending and said they hadn’t made a mistake. Said they would have eventually refunded me the additional amount. I don’t buy it and won’t be using them again due to rude customer service supervisor and their deceitful and lazy business practice.

Careful, this is not the VRBO FROM YEARS AGO, IT'S BEEN TAKEN OVER BY EXPEDIA GROUP, I used VRBO many years ago and it was a decent site, easy to register and use, simple. I tried again a few days ago and after a very lengthy registration process where I could not find any details on the costs or fees associated I managed to nearly complete the registration. Then the shocker,, they wanted me to fill out a W9 form,, and all my bank details, account, sort code, all the details, name, address, SSN, phone, everything, NO WAY,, this is way too much detail and at the end of the day I still could not find the fee scales,, hidden, or I’m just too dumb to find it.

Bradenton, Florida, United States of America. Property ID: 4880205. Check-in Apr 3, 2021 04:00 PM. Checkout Apr 7, 2021 11:00 AM. Arriving in Bradenton FL the 3rd, the apartment was not available as was double booked. VRBO told me they can take care: "we will refund you". When I asked that take care mean find an other place to spend the night, they replied "not our business". It took a lot of time and money to find a place to stay in full season and had to cancel my birthday party.

Horrible company. Everything about this company is awful. Use an alternative source to find vacation rentals for an all around better experience. There are many wonderful vacation rental websites that are a million times better.

In February, 2021, 4 of my friends and I paid in full for an annual vacation that we take every year, to Napa, CA, July 1st-8th (for the past 20 years). We come from all over the country so, as soon as we paid for the house we made our plane reservations and our car rentals. On June 7th, we were notified by the house's mgmt. company that the house would be unavailable for that time due to a family emergency. We were told by the company that we would be refunded the money. But, due to the fact that this happened 3 weeks before we were to go, we could not find anything else (because of the end of the Pandemic, EVERYone is booking vacations in the U.S.). VRBO has not gotten back to us on ANY of this. And we've been put on hold (after phoning them) for an hour waiting to speak to a person but...nothing! The refunded money will take some time before it clears. So, literally, nothing has been done about this.

Hi, I stayed at https://www.vrbo.com/4211250ha?. Spent almost 5k on the visit, over $400 on VRBO fees. We chose this property because we have pets, and wanted them to enjoy the yard. Lots of places for them to explore. First day of arrival a water pipe broke for the irrigation system that waters several trees and plants in the backyard. No problem, things happen, I understand that. Sheri, the owner, sent over her husband and a specialist to check things out in the backyard without letting us know in advance and were there for several hours. We were annoyed because we had to adjust our plans and couldn't let the pets out because of this. Again, without mentioning anything to us, Sheri planned to have a crew come over to fix the irrigation system which means we have to listen to a crew fixing things all day, scaring the pets. This is a problem because my girlfriend and I work remotely and would be home during the weekdays until later.

Unfortunately me & my husband contracted covid so I had to cancel our reservation... The owner was able to rebook the home for those days the owner said call VRBO in regards to ur FULL refund. 1st they said ok "we we will process the refund"...13 days later no refund. Now they say I cant get the refund... Basically they have just robbed me of $500... I WILL NEVER DO BUSINESS WITH VRBO.

This house was awesome to stay in however the pictures are not how the house really looks, many things were totally different. The description provided had lots of items that were not there or part of the amenities. The housekeeping team needs to be more detailed because the pool house, under furniture and the basement has visible items that were missed. (We found a previous guest shoes.) The main kitchen sink and dishwasher would not drain and the bathroom shower from the top floor leaked into the bathroom on the lower level. This owner needs to do better if he wants to stay in this business.

We reserved a 7 bedroom house on the beach in Bandon Oregon for a bucket trip to Bandon Dunes coming up at the end of June. Reservation was made in January. 31 days before the first day of rental I receive an email saying it is cancelled. With no alternative arrangements, we now have $22,000 in non-refundable golf fees and plane fares. Due to the high season, there is nothing available so we will need to bring some legal action to try to recoup our damages. Do not use VRBO, as Jerry Seinfeld would say: “I don’t think you know what a reservation is.”

We booked a condo in Bradenton, Fl for Saturday May 29-31st. They charged my card and gave me confirmation/access code to the unit. Showed up only to find the place under construction! Got refunded but since it was Memorial Day weekend, all rooms were sold out. Ended up having to sleep in our rental car. BEWARE. They screwed over our vacation. Use Airbnb.

So I booked a stay on May 18 around 7pm. I woke up to my stay being cancelled by the "owner" who had the listing on VRBO.com and VRBO only refunded me almost $200 LESS THAN I paid the day before PLUS the insurance (for $79.39). They said they were the provider of but they actually are NOT (CSA is the company that charged the card that I provided VRBO (never provided to CSA)). Has still NOT been refunded and you cannot cancel via a website or via email. You can only cancel over the phone and when you call it says, "Due to high call volume we cannot take your call at this time. Please try again later." I tried at 7am in the morning, 1pm in the afternoon, and again at 4:45pm and it is the same message EVERY TIME. I will be able to get my refund according to the credit card company. They are a straight up scam. DO NOT use this site!

We were renting a property for graduation in Schertz, TX. After receiving the VRBO check-in information we found this property went against VRBO policy (https://help.vrbo.com/articles/What-is-HomeAway-s-policy-on-surveillance-devices-at-a-property). They cancelled our reservation based on this and gave the owner 24 hrs to return money, which was not honored, but they also allowed this same property to go back up for rental hours later (property #2203985) which means he was able to double rent those dates and we were out of $900. We spent 3 days on the phone trying to resolves this without any success in getting our money returned.

I have been working to dispute a charge with VRBO for a reservation that was not as described and Vrbo charged me for non satisfactory reservation that was canceled with the host due to unethical compliance from their side and to the fact that they provided a reservation that is very awful and the agent was fraudulently giving information. I tried to dispute the charge and have been going back and forth between Vrbo and Chase one pointing to the other. I took every step to cancel the reservation professionally and decently but both the host and Vrbo are lying to me and not taking my concern seriously. I provide all necessary pictures and communication to proof the fraud and sent all texts and emails to both companies to show how the seller had or is fraudulently trying to rent us a messed up room and make the money off the scams.

We book a house in Portugal for the summer of 2020 with VRBO and had to cancel because of COVID. They agreed to move our booking to June 2021. Obviously we are still not able to travel due to COVID but the owner would not refund our money and VRBO were of no assistance.

Beware of VRBO. They can do anything they want and get away with it. You can't even leave a review on their website. You're better off staying at a hotel. Description of Complaint: In December 2019 I made a Reservation with VRBO for a place in Folly Beach, SC. The trip was for a wedding in April 2020. In mid March 2020 COVID shut everything down and the wedding was cancelled. I cancelled the reservation because the government said that we COULD NOT GO. The greedy folks at VRBO kept my money anyway even though the property owner said that he gave permission for a full refund. If the government put us in shutdown, how is it legal for VRBO to keep my money? The full $1041.96 that VRBO has kept for ~1.5 years is what I want back. Desired Settlement: Refund. I have repeatedly tried to get AMEX to refund my money by opening disputes. AMEX has taken VRBO's side and said that the dispute is closed.

I made a reservation that the owner returned because the available dates were not accurate. I selected another property and tried to cancel the first, which the owner refused because it would “lower their score”. I called directly VRBO and they cancelled the wrong one, despite have two completely different reservation numbers. I spent over 3 hours on the phone trying to fix their mistake, and it still was not fixed. I had to track down the owner and fix it thru them. I have sent over 10 emails so they would have this in writing, but apparently the either cannot read or understand English. (This was an American rental in America). They refused to let me speak with a supervisor, have not returned calls- they are awful! Do not use!

We have used VRBO many times in the past and spent thousands of dollars with no issues BUT about 6 months ago we booked a place that we had actually been to before and the owner cancelled on us last minute with no explanation. We’ve tried messaging him, calling him.... We sent him a message asking if he could just give us new dates or a refund and nothing. We’ve contacted customer service who has done nothing to help us. If they think we are going to let them get away with keeping our 1,600.00 they are wrong. We will find a way but it shouldn’t be like this. In a situation like this, the company should take care of it and refund our money. We shouldn’t have to waste our time fighting for it. The owner can cancel at any given time and they aren’t liable for your refund. How much sense does this make? You’re taking a huge chance booking with VRBO.

Avoid. This. Site. They don't really care to make sure that the places being rented are legitimately as they described. Most people will try and advertise house rooms, with complete strangers living in it, as "house rentals." Unless you want to get crammed into a house, where you're stuck with complete strangers, and have it be sprung up on you last second that there's false advertising going on. Avoid this site and save your money. Was a complete and utter waste of my time and money. Rampant false advertisement, questionable "rentals", and a site that is completely beneficial to the hosts/property owner. Avoid this site unless you want to lose money or have a horrible time renting things that are completely the opposite of what was advertised. Again. Avoid. This. Site.

I've been trying to get a refund for my cancellation from VRBO for over 3 weeks now but I’m getting nowhere. They keep blaming the host and the host says it is not up to him. What happened is that on 4/24 I've made reservation using VRBO website to attend a wedding in Temecula, CA and inadvertently was given a location in Perris, CA instead. When I realized this error, I immediately cancelled the reservation and sent a message to the host explaining what happened. The host responded saying there was no problem. I waited a week and the money I was charged for the stay had not yet been returned to my cc so I contacted the host again. He said he had notified VRBO of the cancellation. After a few more days, I again contacted the host who assured me this was cancelled at his end.

As a VRBO host it was difficult. We were made to replace all the sheets and towels with white, all the wine glasses had to be the same, we had to hire a cleaning company to make sure everything was clean. BUT, had I been a VRBO client, it would have been perfect.

Booked a reservation at 78 Smiling Fox Trail Cabin 140 Brevard NC 28712 4 months in advance for 7 nights. When we got there too tired to drive anywhere. Second day went to Brevard and realized Emergency gas crisis in NC. No gas or long lines with hope of them not running out before it was our turn. After getting back to property and finding out 75% of gas stations were without gas in NC we made a decision to head home and hopefully have enough gas to drive 7hrs. VRBO took forever to contact.

Absolutely the worst customer service possible. Made a reservation and tried to cancel it the same day. Was on hold for over an hour on two calls before they just hung up on me. There was no one to talk with. When we got to the property we had booked it was not at all like the description and there was no one there to help. It was booked through Expedia and then the charge was made via VRBO.

I booked a property in January in which the owner accepted and took my down payment of over $1600. Four months later I received an email from the owner stating that they were upping the charge that they had originally posted and excepted by over $1600 dollars more. I could either accept the up charge or cancel for a refund. When contacting VRBO and asking how can the renter renege after 4 months when as far as I am concerned when she accepted my rental request and took my money this is a signed contract. VRBO tells me renters are allowed to do this.

I rented a property and purchased trip protection. Shortly after paying for the rental, I was contacted by the owner saying she did not authorize the ad for her property on Vrbo and it was already rented weeks ago. I was refunded for the property, but the trip protection or still has not been refunded. After waiting an hour on hold to speak to a representative, I was told it was sold by a partner company and needed to contact them directly. I contacted the company and received an email back that they were not responsible for the refund and referred me to another company. I will probably have to go through my credit card company to get a refund. I have used Airbnb for years and never had a problem. I will never use this company again.

This guy Art tried to get me to pay a fee of $500 for pet cleaning fee when he only has $20 written down. His ad: https://www.vrbo.com/1295179?noDates=true&unitId=1846328. Additional information about rental rates: Cleaning Fee - $82, Pet Fee - $20. This site sucks besides that. Information is often wrong. People say sorry we don't allow dogs or our listing is no longer available. There's always something incorrect or wrong with their listings.

This company has no accountability and no customer service policies which would allow their representatives to make amends with clients. The sheer enormity of their monopoly allows them, for now, to charge for what is effectively no service except the accessibility of the properties to view and book. Beyond that, any expectation that booking through them provides you any level of guarantee or insurance for the rental (which is the purpose of not booking directly with a property owner) is false. They are dismissive and feel untouchable in their field.

It should be "zero" stars. Vrbo is horrible my travelers. Please don't use this company to book any rentals and stay away from them. If you get canceled by the host, vrbo will do nothing to help: actually, this is what they will do for you: 1) make you wait for a customer service representative (up to an hour), 2) they'll act like they're helping you, 3) then transfer you to a Travel Agent and your call will drop...If it didn't drop for the 10th time already.

I've just signed up to list my property on VRBO and got a unexplainable amount of fees. I've been on hold for 1 hour and 30 minutes and been knocked off chat twice. It is 1:00 a.m. and I've used another property management company for 2 years and never experienced this horrid customer service.

I booked a rental in Florida in February for a trip June 17. I paid the rental in full in March 16- More than $2400.00 with fees and etc. VRBO sent me an email informing me that the owner decided to sell the property in April. I was told that I would be issued an immediate refund. I have yet to receive my refund as of May 6th. The cancellation was on April 26th. I am highly upset as there were 20 of us taking a vacation. People have taken off work in advance and can't change dates. We wanted to hurry and book another vacation. Who wants to try and book another one when they already have $2400 floating somewhere?

I booked a vacation rental through VRBO and the rental I booked is a shared space which is strictly prohibited from VRBO. The rental is advertised as a separate suite which is very misleading. The place was loud and noisy with the family yelling at each other and kids running and jumping in the house all day long. It was so loud and noisy that I checked out after one day even though I paid for 9 days. I called VRBO and they said they would escalate this since the owner is in violation of their policy as a shared space is prohibited. I have yet to hear anything and would like a refund.

I list a property on VRBO. They have changed over the last few years. They are more difficult to work with from a homeowner standpoint. They charge both the homeowner and the renter high fees and transaction charges. I am soon going to stop all affiliation with them.

I stayed in a VRBO in Moab. It was a duplex with lots of room and a large yard just south of town. Brand new! Hot a wonderful hot tub that was very clean. It also came with a gas fire pit that we did not use. We could not stay awake long enough after our biking adventures for the dark. Well stocked. New appliances.

Easy to book, great selection for any budget, filters make it easy to find what you are looking for. Love that you can pay half now and make the other payment close to departure. Most properties have great refund policies. We travel more now due to VRBO.

I am usually lucky in finding places to stay while on vacation by using this site. I love the reviews others leave that have stayed at that location as it helps me determine if it's right or not. There are also usually multiple choices of different locations in the area so I'm not just tied down to one choice. The different ways you can filter for the right location help.

VRBO.com customer service is atrocious. I've had this on several occasions. Consequently, I'm now using their competitors' sites instead. They've made promises to me that the issue will be resolved and now weeks later and nothing. I've had to follow up with them each time even though they assure me I'll hear from them. This is on top of the time I tried to report a fraud and I was told they don't have a security department!

I have always had good experiences working with the owners through VRBO. I have not had issues with payments, accommodations, refunds, etc. My advice is to read the details and inspect the photos posted as well as communicate directly with the owners as to the specific needs you have.... How close to the beach, pet policies, etc.

Beware of doing business with VRBO, they seem to allow false advertisement. I rented a house that was advertised as brand new. I made the mistake of renting the day before move in, which put me in the no-refund period but I had no other choices so I booked. As you'll notice, they don't include the physical address of the property in their ad so you can't really do much research of property history. Turned out the property was not brand new but a renovated old house. To top it off, it was located in a street labeled by the local media as "crime-ridden", where a renowned murder shooting occurred a couple of years earlier. Since the reservation was for my wife and children we decided not to move in. Owner declined to even consider partial refund of my $2600. As I said partly my own fault but I don't want you to make the same mistake. Make sure you can do your due diligence while you can still cancel and get your money back!

I have rented thru VRBO over a few years. Most of the rentals were fine. A few not so fine but that is because the owners of the property embellished the rental. I don’t think it’s VRBO’s fault. VRBO makes the rental process fairly easy.

I had to cancel my trip due to covid. I purchased trip insurance and was told that I could reschedule my trip. I rescheduled but traveling was still not allowed so I tried to reschedule again. The property was sold and now is part of Canada stays. VRBO has $3000 Of mine and will not refund. Never again!

We rented the house in Florida, and only a few hours before we got at home we rent after 16 hrs driving, we found that the house was not available, after a few hours on the phone with VRBO, they sent it us to a truck driver's hotel, on the next day after more than 3 hours on the phone, they informed that we would go to another one in Miami, but only the other day, we had to find another hotel to spend the night .. with 4 children and a baby only 6 months old, to our surprise the next day we received an email canceling our reservation again, I had to search for a hotel again to spend the rest of our vacation with my family and vrbo still charge me $115 in fees. I never received an email or call from this ** company. I do not advise anyone to make a reservation with Vrbo.

I have used VRBO 3 times. The last time was this winter. I stayed at 2 properties and left reviews for both. When I had an issue, and needed to contact VRBO it took numerous tries over the course of a week to get through to an agent. What if I were at a property and I needed help urgently?? After attempting 8 times online chat (automated responses never followed up by a human), emails (no response) and many, many phone calls where I would wait on hold only to be disconnected at the end of the hold time, I finally got through to someone. She did not listen... It was as if she were reading rote answers. When I questioned her on an issue, she put me on hold and disconnected me. I will NEVER use this service again. Keep in mind, for these 2 properties I paid over $650 total for their "protection and customer service". Please try getting in touch with them before using their services.

(Jane) the host was so unprofessional when requesting to speak with her. I was told she don’t speak over the phone due to her not hearing well. Everything was through Email in which made things a overlap. My trip was booking two months in advance. 2-3 weeks after booking (Jane) was very pushy in regards of a guest form to give to security. Express my Concern to (Jane) how her pushiness made me feel and how busy I was with work. I assure her the form will be returned in a timely manner. Due to Jane personal feelings she canceled my family vacation the next day after my Email and told me I wouldn’t be a great fit for her and her partner, as well as the homeowner... Please Be aware. Don’t book any rental with this company.

I have rented with with VRBO for several years. Their “Fees” increase significantly each year. The New VRBO/Evolve Fee, poorly described as “Damage Protection Insurance”, is excessive. My Homeowners Insurance is less expensive than their “Insurance” and is good for a year instead of six weeks and provides at least 10 times more coverage than the $3000 coverage provided by their “Insurance”. They don't have a written description of what the insurance covers. I would much rather pay a $3000 refundable security deposit. They claim that this is “easier and less expensive” for guests. This is just another Money Grab by VRBO/Evolve. I will be not be using VRBO in the future..

I was a first time renter at VRBO and believed the apartment pictures were beautiful, clean and real. I had urgent medical care in the U.K., when I arrived the place was a dump, dirty, filthy, broken door lock, windows, freezer door in fridge broken, violence in the streets in the middle of night. I could go on and on. I cried the first 2 nights because I was scanned and felt unsafe. I tried to contact VERBO with no luck so after surgery when I get morning back home I waited on hold at their customer service and was hung up on after being put on hold 4 times, and waited for nearly six hours. I tried to cancel my card but there is no way to do it. Once you put your credit card in they do not allow you anywhere on their site to delete it.

I had booked my trip on 3-5-21 for 6-3 thru 6-8. Late last night 4-18-21 at 9:00 PM I get a text from the host/ property manager asking if I could move my dates due to he did not realize that property owner had sent him a message that the week I had already paid and scheduled for weeks ago is the week owner wanted. William (Bill) ** ask me to move my dates to a day or two later and stay longer. Since my family had already requested off for those days would be a hard change with other employees scheduling as well. The owner would be leaving on 6-4-21. I offered to stay in hotel on our first night of booking and still leave on 4-8-21 if he would compensate for our inconvenience and would not have to refund me any money in return if hotel was covered or he could find me an alternate rental. The next day he flat out cancelled me. He did not try to compensate me just left us without a vacation.

The ‘service fee’ that VRBO charges is nothing but a ripoff!! What service? And what is this ‘owners fee’ that I now see? We will NOT be using VRBO until these fees are substantially reduced or, better yet, eliminated. VRBO now has glossy ads on TV. Who is paying for those? Funny, but there is no mention of a ‘service fee’ in any of the ads. We have rented homes through VRBO many times with no problems whatsoever but will use private connections in the future and give our $$$ to the homeowner, not to extravagant fees.

My last few days trying to book a short-term rental through VRBO is driving me insane. The site has ridiculously high fees (cleaning, booking, cancellation and service) on top of the daily rental fee. Their customer service is TERRIBLE -- very long wait times once you call and 3 out of 3 calls ended up dropping before conclusion, and one one customer service rep called me back. And, you often get no response to questions you might have about certain properties for several days, by which time, the property can be booked. If you go ahead to book to preserve the option, despite unanswered questions, you are hit with big cancellation fees if you decide not to go through with it. I am coming to hate this place; it acts like a monopoly, rather like Comcast.

Avoid VRBO like the plague! They are one of those companies that provide no customer service. They just stonewall and stall endlessly hoping you'll give up and go away. I have never dealt with worse!

My first time using VRBO we were seeking a home in Arizona with a heated pool. We found a home in Lake Havasu and rented it for a few days (VRBO property id 2241051). We had multiple issues but the largest by far were that the heater for the pool was not functioning. Worse was the time we had to spend dealing with issue trying to get it resolved (including three visits by the owners pool company) before we were scheduled to leave. To his credit the owner did give us a partial refund. When solicited by VRBO, I submitted a review which I believed to be both balanced and constructive. When I observed that this review was not posted on the VRBO web site I tried to call them multiple times. After long waits with music the call disconnects!!!!

PROPERTY ADDRESS: 2739 3 PEAKS LANE JULIEN, CA. This is the worst experience we ever had with VRBO. The description of the property amounts to fraud and deception. Here's a list of the problems:

I made a reservation online for my family of 6 through VRBO, they collected the money, sent confirmation. I even received the code for the front door! My family arrived at the facility, unpacked and I was contacted by the facility stating they double booked my cabin and my family and I had to find a new place to stay! On a Friday at 5:00 pm in Kanab, Ut during spring break! I was told I need to call vrbo. I have been on hold now for a total of 85 minutes!!! The first time I got disconnected after 40 minutes. I had to look at my kids and tell them to load back up and find a hotel with 2 rooms available.

As other reviews have stated the place was nice but definitely not what is pictured or worth the money. The outdoor furniture is old and only includes rocking chairs and regular chairs. There were 2 side tables and one coffee table size. There are no cushions as pictured online and are they are very old and weathered. The pool table is in AWFUL condition. The dryer didn’t work as someone just glued the start knob back on and when I touched it... it fell off. Even went and bought a tool to try and start it and it still wouldn’t turn on.

I rented the place for new year 2021 about 6 months before the time however the host send me their complicated contract about 1 month before the date which basically passed the fully refundable canceling time... In their contract they forced us to pay additional $500 thru "Venmo" because I was younger than 28!!! (not sure how they come up with this number). Also they mentioned they will not offer bed sheets as well as essential things like soap, toilet paper... We called VRBO several times and each time they said, "We agree that the host sent you the contract very late but sorry we cannot do anything here but advise the owner to ignore taking money with Venmo..." That was very hard moments for us since we were students and sending $500 with Venmo means owner may not refund that since Vrbo does not have any control on that money...

My family rented a house on Sacandaga Reservoir in upstate New York. We used VRBO to locate this rental. When the time came to place a deposit we were charged by the owner $260.00 which we expected. We did not expect to be charged by Evolve Realty as well in the amount of $686.00?!!! I am so upset and would cancel except that there are no refunds. Be very careful when using VRBO. I myself will never use them again and I would highly recommend that if you do be very, very careful.

We just booked a 1 week rental in Cape Canaveral. We received the invoice which had booking fees and taxes that were double our weekly rate! $883 “owner fees”, $85 “service fee”, $422 “booking fee” and a $374 cleaning fee! 3 other taxes totaled $931! This is a vast rip off!!!

Buyer beware. VRBO’s site charged me $499 to book a home in Colorado. I had no problem with this at the time of booking. Unfortunately, this listing on this site claimed that I was within 12-14 miles of the attractions that I booked. That turned out to be 1 1/2 hour one way trip every day. That cost time and money. I brought this to their attention and they forwarded blame to the host. It is their site and responsibility. My suggestion is to bypass VRBO and book directly. If they would have just admitted and corrected the mistake and refunded the booking fee I would have been fine. But to pass blame is not ok.

I am beyond disappointed with my experience VRBO and Roompicks by Victoria. March 5th, I paid and got an email confirmation. I called in to follow up March 18th about the 2nd payment since I didn't see it posted and it was suppose to be deducted on the 17th. When I called in I found out there was a "technical error" and our reservation was not available. I reached out the 18th, 19th, 20th trying to get refund. For over 2 weeks I thought I was booked, flight booked and then hotel prices went through the roof. I don't know what kind of technical error booked me a room, confirmed and took my credit card payment but I am extremely upset about this fraudulent, unprofessional business practice.

My first experience booking with VRBO was the worst. Ashley ** listed her rental in South Lake Tahoe for $200/night. After I booked it through VRBO, the host Ashley sends me an invoice for $250/night. I asked her why there is a price difference and she tells me she didn’t have time to change it on her calendar. I asked VRBO why a host can raise the price of a rental after it’s booked and they said they can’t do anything about it if the host has not actually accepted the cc payment. Later host tells me she raised the price because I have 8 people and a pet and because she can tell I’m going to be difficult. Later, tells me the place is not available. Unbelievable!

This is the most absurd experience I’ve ever had. I booked a house, months ago, the owner decided to cancel it 3/9. I’ve been promised a refund since, still nothing. I’ve spent countless hours on hold and getting different excuses about the matter. If I hear “Please be patient ma’am” one more time, I’m going to lose it. I’m the most calm person ever, and in customer relations myself, so we all make mistakes...but, you make it right. If this doesn’t get fixed, I’d like the 27 different customer service reps (and that includes the escalation team, re-booking team, etc.) to call the 9 teenage girls and the other 3 moms and just say “Sorry”. Disappointed is a very big understatement.

Be very careful when purchasing travel insurance through VRBO because Generali insurance is a total scam. Read the reviews online because the company covers very little if anything. And, if you complain to VRBO they refuse to help you and pawn you off to Generali. You can't reach Generali by phone because you get cut off and there is no one on the other end. I eventually got the trip cancelled through my credit card company.

I recently booked through VRBO.com and had a question about the Service Fee that VRBO charges (not the homeowner), basically just wanted to know how they came up with the amount of $280.00. I tried twice to do an online chat and both times the agent disconnected before there was any interaction with me at all. So, I tried to call Customer Service at the phone # I found on Google and waited and waited and waited for the next available representative and again no one! The worst part of this is that their explanation for charging the Service Fee is that it is to help cover the cost of 24/7 Customer Support.

This company is not a trustworthy company. They do not have any policy toward customers, all benefits are toward the owners and the company. We did not stay at the property even one night but they did not refund our money even the cleaning fee. This is fraud and they are stealing people's money. Do not even look at their properties. All pictures are fake.

PSA to everyone....DO NOT book a trip through VRBO! We had our dream vacation to Hawaii booked last May and due to COVID, moved it to this May. Considering all the restrictions still in place in Hawaii, we cancelled...following all the rules and working with the UNRESPONSIVE condo owner. Finally coming to a fair agreement, to split the cost of our prepaid trip, so neither of us lost the whole $2000, we thought we were ok. But then our reservation & ALL correspondence for the past 2 years, VANISHED like it never existed, from the VRBO website & the refund has not shown up on our credit card!!! Today was the 5th contact with VRBO and again nothing!! Complete run around from both the condo owner and booking site!!! Bottom line, DO NOT RENT FROM VRBO OR MARK ** @ Turtle Bay Condos on Oahu!!!

I will never use VRBO again, if I could give them 0 stars I would. If you cancel at ANY time after booking it will only refund about 40% of what you paid, check-in at 16:00 and check-out at 10 a.m. Never had any of these issues with Airbnb much less a hotel.

I had a confirmed reservation. It was verified with an email, payment withdrawal, and message from VRBO and the host. Upon arrival, I inquired about check-in procedures. I was given a room number and email with a virtual key. When I got to the room, it was occupied. After 5 hours and negotiations with VRBO and the "super host" my reservation was canceled by the host. They refused to offer another unit, even with their "confidence booking guarantee". Then VRBO sent an email stating I was ineligible for a refund. After another 3 hours of negotiations, I received check-in instructions followed by cancelation email. The host's manager was rude and hung up on me several times.

I have emails from owner guaranteeing a refund of my deposit if I was not able to travel due to Covid. Tried cancelling my trip, owner won’t respond and VRBO will not refund the money. My trip was from USA to France and France has its borders closed due to covid.

I made reservations for a vacation for our family. My husaband got COVID and we had to cancel. We were told by VRBO that we could get a refund 100%. The owner of the property complained that canceling on him would reflect negatively on his VRBO account and he would still have to pay VRBO fees of $177. (In the meantime the property has rebooked with new guests.) I talked to VRBO and they said this is not true that because it is COVID related he would get his money back and so will we and this will not affect the owner's standing with VRBO.

I booked this property through VRBO. MY first trip to Hawaii and spent many hours researching a 2 bd, 2 bath, oceanfront condo with ac. I thought I had found it at Poipu Shores, advertised Exhilarating, 2 bd, 2 bath, A/C. I paid the 556.00 required to book. Days later, reading reviews when I saw one on the 3rd page, complaining of how hot the second bedroom was, there is no ac in the second bedroom. I immediately sent an email to Cher, Property Manager, no response. I sent a second email to which she replied that all correspondence stated that second bedroom had no air. I have now emailed her twice regarding a refund, stating that VRB0 advertised this unit as AC. I have asthma, can’t possibly be without ac in every room. What a disappointing experience. I still have not heard back from Cher, the property manager.. my first trip to Hawaii, the trip of a lifetime, so frustrating in what should be full of excitement. Thank you, Jane **

I booked a house in Florida from a host through VRBO with a 100% refundable deposit up until July 30, 2020. I cancelled the reservation on June 4. 2020 and the home owner would not return my deposit. I have spent over 8 months calling vrbo and they have continuously promised to help and never followed up: repeatedly telling me they will call/emailing me back and never doing so. I still have not received a penny of my 100% refundable deposit.

As an owner with a property in the Hamptons and as guest who travels frequently, I've seen this company become the #1 worst customer service company in the US. They deserve every bit of it -- even while they foolishly spent all their money gobbling up every competing service save AirBnB. For an owner, their website is a mire in silly glitches exactly in the same way they were five years ago ...as if in permanent Beta mode. As a guest, expect to wait for 45 minutes on hold only to be "assisted" by mere 21-year old lackeys who will say and do anything -- even if that means lying or transferring you back to being on hold -- to get through their hourly shift. ZERO Integrity and no management, it seems. Try AirBnB instead.

We booked a family vacation home before COVID hit. Paid in full. The property owner (WinWinVacation homes) would not refund our family... VRBO didn't help at all. I will never book through VRBO again.

I recently booked a stay in Vegas to help my father recover from a heart attack while on his vacation. I found a rental that fit what he needed so I booked the stay. Immediately I was charged for the stay and received confirmation of my reservation. Just about an hour later the property manager messaged me through the app and said I needed a 48 hr advanced notice and that there was no vacancy. He said he would refund me and I started to look for another place to stay.

I booked a cabin & purchased the insurance to cover the possibility of needing to cancel. I got back $60 of over $600. After reading the other reviews, I believe the whole thing is a scam. I will never book anything through VRBO ever again!

Customer service is awful. If you have any complaints about a property it doesn’t matter. They have no ability to help the consumer. Their sole purpose is to protect the property owner. You will be on hold for over an hour. Transferred from one person to the next with no resolution. “Is there anything else I can help you with.”

I received a cancellation and refund email yesterday with no explanation and when I contacted the property manager, the property manager said VRBO had double booked my reservation resulting in the sudden cancellation. He added he received a message from VRBO saying they will phone call me but that phone call never happened. I did not receive any phone call, email, voice message, or a text message regarding this issue. The cancellation was very sudden and unexpected, only 2 weeks prior to my travel dates and because of this, my whole travel plan has gone up in the air.

We booked with VRBO and a week before the trip, they cancelled our reservation. Seeing that it was Spring Break, there was nothing else available or the prices were more than double at the last minute. Called them and got "disconnected" 4 times. Said they would call me back if they got "disconnected" and they never did. This company is horrible! If you want to have your trip ruined, go ahead and book with them. If you want to have a good vacation, book with Booking.com. Have had great experiences with them. Should have never looked on Vrbo's site! Horrible experience and then no customer service after they screwed us!

I had a bad experience with a VRBO stay. I took about 20 mins of my time to write a lengthy, but Honest review. Was notified by the website that my review would be reviewed for poor word selection, but would be posted in two business days. Out of curiosity I just checked the property's listing and checking to see if my review has been added a week and half later....Nothing. So the five star rating is NOT accurate as they are not including all the reviews, only ones that are 3 star or better seem to be posted. I will not be working with Vrbo.com for any of my future home rentals. The landlord was rude on a safety issue and blew me off. According to their reviews he is responsive, however my experience was not the same.

While attempting to book a vacation through the website I kept receiving an error message and was prompted to try again. After 6 times and 2 different vacation properties I also tried to call and hung up after 20 minutes with no answer. Only to discover I had managed to reserve 2 different locations and got charged the booking fee 6 times for one of the units. The next morning all of the fees had been reversed except 2. One for the booking and one additional. Plus I had 2 different vacations reserved. Upon trying to call again and being on hold another 20 minutes with no answer I contacted both locations to verify they were indeed reserved. Gave VRBO a few days to see if the fee would be reversed after sending an email and still nothing.

I started to reserve a property through this website. After providing credit card information, I was provided with an agreement which stated no parking at the house and an extra damage fee was going to be charged whether we damage to the property or not. We were given the option to provide an additional $5000 and not have to pay the fee. For that reason I did not sign the contract and said I did not want to finalize the reservation. It turns out my credit card had already been charged $164. When I asked for this money to be refunded, I was told that charge came from a different company and I would have to call them. The number was provided. I called the number. It was a number that was out of service.

We rented a place through VRBO for a weekend in Niagara during October, the host asked the payment in advance, more than $300, never answer us when was time to check in, we lost all the plans we had, and Vrbo doesn't wanna be responsible about it! After following all the requirements, just yesterday, after 5 months they finally decided will not return us the money, for something we didn't use at all. Completely disappointed and unfair! I not recommend this company????

I stayed at the house at 700 Greenbrier Road in West Virginia owned by Tara ** over the weekend. We were accused by Tara of finding dog food and dog hair after we left. The thing is we had no animals. Tara won’t show proof from the maid. She has hung up on us multiple times. She won’t even respond to messages. She or her maid or trying to get more money out of us. We paid over $862 for Friday through Sunday. This town is rough and was not a nice town to stay at. The sad thing is we cleaned the place Sunday morning and was charged for a cleaning fee. I tried to message Tara to come to some kind of understanding but she didn’t want to even try. This woman has been beyond ugly. I will never go back to this town. Would definitely not recommend this house and I wouldn’t recommend Vrbo unless they do something about this situation.

I booked a stay with VRBO and end up getting scammed. Called customer service and they offered a hotel stay (mind you, they did not mention it was coming out of my money). They told me they will try and contact the owner of the place but the only told me he wasn’t answering his phone. Does VRBO not run background checks? The owner owes me $400, and VRBO needs to be clear that offering an “incentive” means it’s coming out of your pocket still. I never got a call, an email, an update— absolutely nothing but scammed. I WILL NEVER book with VRBO again. Some may be fortunate, some may not, but this was definitely not professional.

Very Frustrating experience- first they double booked us and found out 3 days later and we had to search for another property. The second property became more of a nightmare. We were dealing with a company called Evolve management which partners up with VRBO. We originally made a reservation for a second place for specific dates. We found out we have some personal issues that would be a conflict with those dates so we requested a change. We did not hear from anybody until I called VRBO and talk to customer service after being on hold for 45 minutes and they opened up a case against evolve management for not responding within 1 to 2 days of my request.

After spending hours reviewing and comparing properties, I made my choice. It had very specific instructions for getting the special advertised price, so I messaged the "host" to double check the instructions before booking. He responded by telling me that he no longer owns the property and it is being rented by its new owner, but VRBO would not allow him to give me the new owner's phone number. They also refused to take down the listing, saying that it would eventually run out.

VRBO has no teeth.. if the owner wishes to cancel a reservation, they can do it at any time. Even right up to the day of check-in. Be careful and read, their policies first. At best, they will "try" to help you find another reservation....what happens if, there is nothing left or the prices are much higher? If you purchase their travel insurance, you don't even get that back if the owner cancels on you... And it's a 1 way travel insurance, only in favor of the insurance company as, it does not cover the owner cancelling your reservation... I would highly recommend using another service that is at least reputable. I booked 2 x 7 day cottage trips for this summer, the owner canceled both. I have no recourse whatsoever. Find another service, get away from this one!

Leaving a "luxury" condo we booked for a month. All VRBO reviews great except the last one which was accurate! Condo was fair, but Sienna Park Condo in Sarasota, Fl is not well taken care of. Rented a condo in back of complex, next door neighbors are squatters per other neighbors. Eviction notice on door which was for yesterday, they are still here. After 8 pm., constant flow of "visitors" for 5 minutes, doors slamming until 4 a.m. most nights. I'm no "Columbo" but appears to be drug activity taking place. Cops arrived for a domestic btw our neighbor and neighbor below. Swearing, yelling, strong cigarette smoke coming through the door (they smoke right outside).

After I booked and paid, a host refused to allow me access and said he wanted to cancel on me, and demanded that I cancel through the site. VRBO said it would not refund me. Customer service won't respond to address the issue. On a separate occasion, a different host decided to cancel the day before check-in and wouldn't give me access to the property. VRBO promised to rebook me but then failed, and didn't respond after hours of effort on my part. These people just want fees, and don't mind ruining customers' vacations.

After booking a winter cabin which advertised "a ventilation system keeps the home warm in the winter" and arriving to a winter cabin with no heating system and an internal temp of 41 degrees F, I was unable to get more than a "sorry" from VRBO. We followed VRBOs recommendation of contacting the owner/manager and contacted the management company of the home by phone and email several times without a solution. We then sought support and solution from VRBO. However, was told by VRBO, despite false advertising on the listing and dangerously cold temperatures in the home where small children were staying, "there is nothing we can do, you should have called us while you were there."

Do not book with VRBO. I repeat. Run away. This past weekend, my husband and I booked a dog friendly cabin through VRBO in Bozeman, MT. We received all of the confirmation information. We showed up at 9 pm in a snowstorm blizzard to find that someone was already staying in the rental who had booked it for a week. It was horrifying to show up, knock on the door, and to have someone yell down at you to go away. We were both horribly confused. I wasn't hearing back from the host (who was traveling at the time), and VRBO customer service was the worst. I actually run the CX team for a fitness startup, so I know how it's supposed to go and how you're supposed to handle these situations.

VRBO does not submit the bad reviews from people experiencing of the rental. I rented for 6. Was on vrbo was nothing but a ripoff. No ac. No heat. Poorly hot water. The blinds were broken. The refrigerator door was broken, and the cabinet door was broken.. I summited my review and they did not post it.. Beware of their rentals. The pictures do no justice for what you get. And they have all these fees if I would have known before I paid VRBO would have never went...

Friends, do not book with VRBO. Most owners have a no cancelation policy even if you can't travel due to country travel restrictions, border closures and positive Covid-19 tests. I just lost over$1300.00 because my country issued a Level 4 DO NOT TRAVEL to my destination. The owner refused to refund even though it is no fault of my own that I can't travel there.

Don’t bother doing business with VRBO, once you pay if things go sour they won’t do a thing for you, they tell you to sue the owner and that often a waste of legal costs nobody want to incur. Credit card companies won’t deal with them either....

I tried to book a vacation rental on 2/28. I found out the next day that their booking system was malfunctioning. Today, I have 3 charges. I was able to get refunded by the resorts, but not by VRBO. They have my three charges and despite knowing their system screwed up, they will not fix it without me sending in bank records to prove that they have my money.

Made a reservation for a property in early January for spring break week in March in Seagrove Beach, FL. Made both payments on time and in full on 1/11 and on 2/8. Received email on 2/26 that the property manager cancelled my reservation with no reason listed. Direct quote from email from VRBO: “Unfortunately, the property manager had to cancel your reservation in Seagrove Beach, Santa Rosa Beach, Florida.” This was just 17 days before our reservation was scheduled to start.

I had a terrible experience with the VRBO owner and customer service. The owner refused to refund money due to COVID19 situation. I had to make a last minute cancellation due to coming into a close contact with someone who developed Covid19 symptoms. Since I made my reservation only 6 days prior to departure, the owner told me I was not eligible for any refund, even if it was Covid related. This is simply outrageous! The the owner still had an opportunity to put the property on the market, and based on the calendar, her property was not in demand. I lost $1450 and feel cheated. The VRBO customer service representative just stated that it's up to the owner to refund my money, and they can't do anything about it.

Absolutely horrible customer service! They will not help at all! I asked to talk to a manager and they refused. The rep kept repeating the same thing over and over and then finally said he couldn't help me.