Touch of Modern

Terrible company. I attempted to order an item. It entered the order twice. I immediately contacted the company and let them know I order 1, not 2. They didn’t care, saying that they would not cancel the extra order even though I contacted them within minutes of the incorrect order. Then I learn that the item would not be delivered for at least 3 weeks. That was too long for me so I tried to see about faster delivery. They said no faster, and they declined to cancel the order. Again, this was within minutes of the order being made. I have unsubscribed from their emails (several times per day). Their customer service is bad. Don’t buy from them!

Touch of Modern is a straight up Scam. I am not sure how they are even in business and have such a large following. I ordered a Gift Card from there for my husband and it was over a month late. Yes just a gift card coming from Ohio to New England.. Makes no sense. They did not respond to my emails then. Now we placed an order using the gift card, and it doesn't allow you to charge the shipping or the tax to the gift card, big red flag. When we actually placed the order, instead of using the money for the gift card they used the credit card. I reached out immediately afterwards and I have received no response in over 5 business days. I'm sure they won't answer. This site is a scam site and I wish I never got pulled in by their "luxury" marketing. Not surprised at other reviews saying their items are counterfeit.

I purchased an item that was verified counterfeit by the true manufacturer. There is zero phone support and I simply get a continual runaround via email with zero resolution. They have completely ignored my plea that this item is counterfeit.

On 11/12 I purchased a MagSafe charger for Christmas. I was told shipping would be 12/3 latest. On 12/6 I contacted them regarding missed shipping date. They have no idea when it will ship because they don’t have the items they sell. They send a flyer to you, give you two weeks to purchase, then contact the company who makes that item and purchases from them ever how many of the items they sold. If the company doesn’t have that many and has to manufacture them. It can take months, or not at all. They then told me if the item hadn’t shipped by 12/17 to contact them.

The watches this company sells are fake and are not shipped from the manufacturers. The watches this company sells are fake and are not shipped from the manufacturers. The watches this company sells are fake and are not shipped from the manufacturers. Really not much else to say.

I placed an order for an artisan lightbulb the other day (10/10/22). I realized within minutes after placing the order that I had picked the wrong item. I tried to request that the order be cancelled - but there is no option for that. Their FAQ states -"Touch of Modern works with our vendors daily to ensure production and delivery of orders as quickly as possible. This process starts from the moment our customers place an order. That means it’s not possible for us to cancel or modify an order, but it’s also how we’re able to provide great products at steeply discounted prices. Please make sure you are aware of any return policy prior to making your purchase."

First time purchase at this site. Will be my last. I've contacted them and they answer with fluff. Cookie cutter replies. My product was supposed to ship in 1 day. It's been over a week and they know nothing.. They have no idea when my product is gonna ship!! I asked exactly where my product was and they replied with "if it doesn't ship by the 29th, let us know." Huh? You don't know where it is or when it can get shipped?? Even though I complained they still have the same watch advertised and they don't even have them. It's fraud!! Bogus sales tactics.

I've been a customer for over 4 1/2 years. To be honest, I never had an issue until this past year. They have been TOTALLY late on my orders (months!) and when I have the option to cancel the order, they tell me, "NO, sorry you cannot." Even though I purchased it several months ago and the shipping time stated 1-2 weeks or 2-3 weeks. I ordered these particular items for Birthday gifts, Fathers Day, etc..., So since they never arrived, I ordered something else on Amazon or whatever... Fortunately, those other sites are reliable. Touch of Modern ALWAYS blames it on the vendor or some other lame excuse. Now I'm stuck with the original cost and extra items that I no longer need. Piss poor company now. I don't know what has happened, but it is inexcusable.

I waited several years watching for something I just had to have. I made a purchase about 2 and half weeks ago. The jewelry I wanted was supposed to be delivered in 7-14 days*. Day 13 I sent another message, no response! I called my Credit Card company to let them know Touch of Modern is not making any attempt to keep me informed on my order! And I saw some bad reviews in various places with the same issue I was having!

Vendors are not being paid and merchandise will not get shipped. Assets being liquidated. Company site not giving this information and unlikely orders placed now will be filled. I would not buy from them.