Touch of Modern Reviews

Before TOM switched over to this unified version, I’d have given it a five star rating. But the switch is absolute GARBAGE! The app alone was perfect (in my opinion). Now with the sign in and the website page moving all over the place when trying to navigate on my phone it’s not worth the time or effort. I used to spend almost 3-4 hrs a week just browsing the app. Now, I forget I have it sometimes and when I chance it (hoping maybe they went back to app only service), I end up closing out of it. This change was a mistake. I’ve ordered products in the past off TOM and was pleased with my products and the service I received. But now, it simply uninterests me. You guys should go back.

I ordered this product with high hopes, but unfortunately, the delivery process has been frustrating. What was promised as a timely shipment averaging 2-3 weeks has turned into a seven-week wait—and counting. Communication has been responsive to me emails, yet no acceptable updates nor timeline for delivery. I understand delays happen, but the lack of transparency and accountability has been disappointing. Hoping the product is worth the wait, but so far, the experience hasn't inspired confidence, prompting a "Do Not Use" this service review.

This review is strictly on the customer service at Touch of Modern. Their products have always been good quality items but I recently purchased a $300 pair of sunglasses and also paid extra for their "shipping protection" and it has been a joke. My glasses have been lost in shipping with DHL for almost a month now. Touch of modern says they will get you a replacement or refund if your item is lost for over 7 days. So far all I get from Touch of Modern or their insured company is that they are looking into it and will resolve the issue as soon as possible. Good company if you receive your item but I won't be spending my money with them anymore.

Placed my over 5 weeks ago. They never shipped my product nor do they have it in stock. They said NO Refund. Only store credit. Are you kidding me?? Did Chargeback. Do yourself a favor and stay away!!! Nothing but wasting your time and money.

I purchased this through Touch of Modern and it hasn't worked right out of the box. When I went back and looked it said final sale not eligible for return or cancelation. It was purchased as a Christmas present so it went over the 30 day manufactures warranty. And it took 4 to 5 weeks to ship.

I have ordered some items over the years and recently placed an order for a pocket knife and was to ship in 6-7 weeks which is TOM biggest problem. How does something like that take that long. Well it’s been over 9 weeks and that’s totally unacceptable. I emailed them and they gave me 10% off anything for future purchases which added up to $3 bucks off, while I wait for delayed item. I don’t think it’s coming period. I will give it until the new year. If it’s not in my hands by then I will never use them ever again. What the heck was I thinking. I could have got it from Amazon and have it in 2 days. 🤷🏻‍♂️

I've been a customer for years. Sometimes unusual items at a good price. I ordered a remote control car for my grandson over three months ago. It was to be shipped in 4 to 5 weeks. They have no idea when it will be delivered. It was purchased on a no cancellation policy, but they agreed to cancel the order and give me credit toward future purchase. I have no intention of buying anything from them again. Besides, the same item was on Amazon, cheaper, and delivered in two days. I will probably lose my money. They are not a reputable retailer.

Ordered 2 items. Got one wrong size. I returned that item. Told I would receive refund in 5 to 10 business days 2 months ago, have yet to receive refund. 2nd item was not at all what I ordered after waiting 3 months. They are stealing my money (refund). Got great items but you’ll be considered lucky to get what you paid for. Never again! Working to get the word out. They’re thieves!!!

I bought an item from Touch of Modern and never received anything showing it was ordered. So, I messaged them (David) and they couldn't find the order, but they charged the item to my card. So, I sent them a picture of the statement showing that it went through and no reply back from them. The credit card company was informed and an investigation has started. Please read the reviews before buying anything from Touch of Modern.

SCAM SITE! I ordered two pens from TOM. After one month, I inquired with their customer service department. "Luis" (who seems to be everyone's customer service agent) told me there was an "error in inventory." They refunded one of the items. It has been THREE months, and I do not have the other item. I have made several inquiries. Luis can't seem to get a response. I've contacted my bank to dispute the transaction. I've contacted Visa to get them unlisted as an approved vendor. Don't use Touch of Modern for anything!

Touch of Modern is a complete scam. They do not pay their vendors for the products after the items are shipped and then delay customer shipments (or do not ship at all) significantly. STAY AWAY FROM THIS FRAUDULENT COMPANY!

Touch of Modern has become a big RIPOFF! I have 3 pending orders dating back to 4 months ago. I keep getting computer generated emails stating that they will give me 10% off of the shipping cost, but they can't give me the status of my orders!! When I checked personally, my are orders are stuck in shipping in 3-4 week holding pattern! IT'S BEEN LIKE THAT FOR 3 MONTHS NOW!! After further research, I find that, Touch of Modern haven't been paying their vendors. . . But, they will take people's money, but, they give them the runaround when it comes to providing information on the items that they've purchased! They treat people like they're stupid when they inquire about the items they have purchased!!

I ordered a Gevril Vanderbilt Swiss Automatic watch on 5/27/2024. Order #**. The payment of $455.83. Please see enclosed receipt attachment. I have never received the watch, I emailed TOMO customer support, they replied only one time to look into the watch I ordered but I have never heard back from them after I emailed them many, many times. They ignored my emails and I don't know their phone to contact. I even asked them for a refund if they can't deliver the watch order I purchased but I heard nothing till now.

After placing an order in February 2024, in August 2024, I received the news from TOM that "we have no other option but to cancel your order and submit a refund." This communication was sent after multiple excuses about the delay provided by TOM. The article was "scheduled" to be shipped 5-6 weeks after placing the order. In my case, this situation is very common. Good luck with your customer service relationship with this "company."

This company is not legit. Please do not support or buy from this company. This is scam. They are not paying their supplier and make up their stories when I connected to their buyer. Curtis ** or Fabian they are no longer work for this crooked.

I have been ordering from TOM for years and up to this point been pleased with them, but the delays are becoming longer and longer and you can't get a refund if they are later than stated. I think they should research their seller a little more closely and consider the customer more since if it wasn't for US they would not have a business.

I've been using TOM for about 13 or 14 years. Shipping has always been slow, but the last year has been horrible. April 18 2024 I placed an order for three items. Two are from one shipper and the third is from another shipper. All were supposed to ship in 2-3 weeks. As of July 31, 2024, I have nothing. I have had more than a dozen emails with them apologizing for the delay, refunding my shipping fee, and apologizing again. What I don't get is how these are from two different warehouses/shippers and both so delayed. This tells me it's an issue with TOM. I am now cancelling the order and will likely not buy from them anymore.

Placed an order April of this year and still have not received my product! They report back the same as everyone else stated, PO sent to vendor but no status update as to when it will ship. T.O.M. Customer service replied that they would offer me 10% of my order value for credit for something else! This is the biggest scam ever and how they are still in business makes no sense? Why haven't they been investigated, shut down, sued etc?! I hope people read the reviews before they make a purchase!

I ordered a watch on April 24 and I am still waiting on it to arrive. When ordered it was 1-2 week delivery. Over the years of using Touch of Modern their deliveries have gotten worst. The company has some ok stuff but really need to review their business model when it comes to shipping. When you expect a third party to ship a product and they don’t it impact your service and the trust of your customers.

Sadly, they do not pay their vendors which is why their customers never receive their products. They are active when it comes to setting up a flash sale event but when it comes to payment, they don't reply, and they ghost you. We've done business before and it use to be successful, ever since someone else bought the company a few years ago they got terrible at payment, and it almost feels like a scam. A scam for the vendor and a scam for the customer based on the comments I've read. But the truth is they don't own or make any of these products. They don't even have them handy so you're better off buying it from someone that is legit going to ship. Let's not support this kind of fishy business.

I placed an order on the 17th but luckily took a screenshot of the "Order complete" on my browser. Never got a confirmation email and reached out via email a few days later when I could see that my credit card was charged with the screenshot. I got a generic AI response back that did not answer or address any of my concerns.

I ordered a watch 2.5 months ago and have not received a thing. Not a phone call or email verifying when it will arrive. I have had to reach out 3 times to them which resulted in them saying they would credit my account for S/H. It never happened, big surprise. I specifically ordered this watch early so I could wear it to a family wedding. I have little hope it will arrive. If you can, avoid ordering from this company. The experience is not worth the hassle.

I’ve received emails for a while from this website and enjoy seeing the items they show. I recently wanted a new jacket and felt that I trusted the quality of the products this site from what they show all the time. I found a jacket that I liked from the images and I made the purchase. It took a while to receive especially when they said next day shipping. I received it yesterday and the quality is extremely disappointing. I purchased I peacoat from Amazon a few years back for $20 and I was amazed on that purchase but this doesn’t even compare to that purchase. $80 for something that today I found is sold for $8. They told me it was made in Ukraine and it is not. I expected some sort of vinyl for the faux leather straps because I didn’t expect leather so that standard was low and still wasn’t met. The straps are not even double stitched, I’ve seen linoleum floors more durable than the material they used. The jacket has no structure as you would think from the picture, it folds up like a dollar store blanket. Check out the pictures.

Made a purchase then Touch of Modern, sent nothing and kept the money. It'd be nice if they were shut down so others can't be hornswoggled. This company's business model focuses on preying on consumers and stealing from anyone that places an order. I bet they don't pay their employees or vendors.

TOUCH OF MODERN ARE THIEVES!! They take your order, they take your money, they do not meet ship dates and blame it on the "supplier". They take forever to respond to e-mails and when they do respond, the "English" is incomprehensible. STAY AWAY FROM TOUCH OF MODERN.

I am begging you to not order from this company. I submitted an order on December 4, 2023 and although I was immediately charged, I never received the items. To date, the tracking status is reflected as UPS is waiting to receive the items. I filed a complaint with the Better Business Bureau (BBB) and was immediate told by Touch of Modern that they would do a refund but offered to immediately shipped the items and give a 10% discount if I gave them a chance. This was on January 15, 2024. To date, I've still not received the items and now they are stating that my BBB complaint is reflected as "Solved". No it's not, as the BBB reopened this case due to my not receiving my items.

Stay away from these con artists as they will try to rip you off at any moment. They offer credits to buy more products and when you try to use the product they say that it expired and read the fine print! They are very arrogant when you try to discuss the complaint with the consumer. The VC that backed these scum bags will lose their investment very quickly and there will be no exit strategy with dishonest people like this in the consumer retail space. Please beware of the tricks of the sleazy trade pretending to give credits for more purchases only to be told that they expire when you try to use them!

Ordered (# **) a solar powered stand Nov 25, 2023. Confirmation said it would ship by Dec. 30, 2023. it is now Feb 2024, no item received and no refund. The UPS tracking number they gave me ** has had no activity other than label printed since NOv. Emailed Touch of Modern's customer service, Miguel ** and Andrew T over 10 times, they said, "Sorry for delays, we had logistical issues, please give us more time," then finally they agreed to a refund. Well that was weeks ago, no refund given. Do not order from them unless you want to experience "Touch of Scam".

I made an online purchase with Touch of Modern on December 21, 2023. I was told that shipping might take 2-3 weeks which was acceptable to me. On December 5, 2023 I received an email that my items were being packed for shipment by the supplier. On December 20, 2023 I received an email that said a shipping label had been created. On December 29, 2023 the item had not been shipped despite being told that it was being packed and a label created. On January 3, 2024 I received an email informing me that they were experiencing some logistical delays and that the item would ship within two weeks.

What happened to TOMO? I've purchased from them several times in the past and only complaint was they wouldn't honor their price guarantee and shipping took a while. This time was different. I ordered a cabinet 6 months ago and it only ever got as far as "a shipping label has been created" I've been communicating with them via the app with Louis trying to get some resolution for several months and when I mentioned Consumer Protection Agency, they deleted my purchase history and account. So, now if I try to send a message I just get a message back saying I have to log into my account; which they deleted. I'm going to file a claim with PayPal so hopefully I'm covered.

I ordered a laptop stand in November as a Christmas present. I understood it said 3 to 4 weeks for it to be shipped and mailed. We are now into January and I have yet to have it shipped. When I inquire about it, they do get back to me right away and say we’re looking into it. They give no update other than we’re looking into it. The item is already paid for and they cannot give me an answer as to whether or not they will mail it to me. I’ve asked them for either a refund or have the item mailed to me as promised. I have nothing and I’ve been scammed out of $200 US. Run away from this company. Do not use them and get scammed like I’ve been.

This company has HORRIBLE customer service. I made a purchase that afterwards I decided to cancel. It takes days to get a response. I'm still waiting for my refund...I had to file a dispute with my credit card company. Additionally, I found that their products can be purchased on Amazon or eBay for the SAME or less in price and you will receive the item in less than a week as opposed to 5-8 weeks. Do not be lured into the fancy advertising. Very disappointing.

I ordered a watch from them in August of 2023. They said they ship in 4-5 weeks which I was ok with. It has been 4 months and I am yet to get the watch I paid for. I have a feeling they oversold and now are offering to give me my money back. I don’t want the money, I want my watch.

Over 4 weeks ago, I purchased a watch from the App. For over two weeks the App has not worked and when I go on the website the order tab continues to say that the watch will be delivered within 2-3 weeks. Years ago, I purchased products from ToMo and never had an issue. Today, I am very disappointed and believe that this service has become a Scam. You cannot reach a human being and no legitimate service has a broken phone app for 2 weeks. Completely unacceptable. My next step is to contact my credit card company and cancel the charge.

So I ordered an iWatch band in May 2023 and was told it would ship in 2-4 weeks. That was 5 months ago and I've contacted their customer service department several times requesting a refund. They have refused to refund me and one response was that I received the band already which I replied that they are wrong and their own website still shows the status as "PO Received" since May. No response after that so I contacted their customer service again and this time a different person emailed me saying the product was already shipped so they couldn't refund. I again responded and pointed out that the status of my order still shows PO received so it clearly hasn't been shipped yet. They didn't respond to that email either. They are crooks, this business is a scam and it appears I am out my money now.

Really disappointed with Touch of Modern customer service. Ordered a watch from them this summer 2 months later I cannot get an answer if the watch can be delivered. One e-mail offered me a refund, but the refund never materialized. Seems that their customer service is a bunch of pre printed responses and seems like you never contact a real person. What’s more disappointing is that I have ordered for years with little or no trouble and consider touch of modern as a good dealer. This instance has certainly changed my opinion on this company.

Touch of Modern's business model is a full on SCAM and here is how it works: Touch of Modern's website is very slick, flashy and user friendly. The Website advertises high-end products at seemingly reasonable prices. However, upon placing your order, the site immediately draws the payment from your credit card and gives the customer a vaguely extended delivery time-frame with the excuse that Touch of Modern has to depend on the vendor's availability of stock and ability and willingness to ship the items in a timely manner.

The 1st issue was I ordered the 1st week of May thinking I’d get shirt sometime in June. I got it 1st week I’m AUGUST! Ordered a 2XL, I couldn’t pull the shirt close to button. I put the 2XL up next to a Small from same designer and the 2XL was only slightly bigger.

I ordered a clock from Touch of Modern. The item never arrived and when I try to find out where it is, I get a standard “some items are shipped directly from manufacturers and we don’t have a tracking number “ or no response at all. This place is a scam!! Don’t buy from them.

This place is a ripoff now. It was fine before. I ordered one watch almost 2 months ago and have not received the product. I also ordered another watch after the first one, and it was broken. I tried to contact support in order to get a replacement or refund, and was unable to contact anybody. This place is located in California, and the owners are Chinese and won't reply to you, except by sending an auto-reply form that doesn't do anything. So, basically they stole my money. I recommend to anyone to stay away from this company. I will report this company to the Better Business Bureau.