Touch of Modern

First time purchase at this site. Will be my last. I've contacted them and they answer with fluff. Cookie cutter replies. My product was supposed to ship in 1 day. It's been over a week and they know nothing.. They have no idea when my product is gonna ship!! I asked exactly where my product was and they replied with "if it doesn't ship by the 29th, let us know." Huh? You don't know where it is or when it can get shipped?? Even though I complained they still have the same watch advertised and they don't even have them. It's fraud!! Bogus sales tactics.

I've been a customer for over 4 1/2 years. To be honest, I never had an issue until this past year. They have been TOTALLY late on my orders (months!) and when I have the option to cancel the order, they tell me, "NO, sorry you cannot." Even though I purchased it several months ago and the shipping time stated 1-2 weeks or 2-3 weeks. I ordered these particular items for Birthday gifts, Fathers Day, etc..., So since they never arrived, I ordered something else on Amazon or whatever... Fortunately, those other sites are reliable. Touch of Modern ALWAYS blames it on the vendor or some other lame excuse. Now I'm stuck with the original cost and extra items that I no longer need. Piss poor company now. I don't know what has happened, but it is inexcusable.

I waited several years watching for something I just had to have. I made a purchase about 2 and half weeks ago. The jewelry I wanted was supposed to be delivered in 7-14 days*. Day 13 I sent another message, no response! I called my Credit Card company to let them know Touch of Modern is not making any attempt to keep me informed on my order! And I saw some bad reviews in various places with the same issue I was having!

Vendors are not being paid and merchandise will not get shipped. Assets being liquidated. Company site not giving this information and unlikely orders placed now will be filled. I would not buy from them.

So I've been a ToM customer for about 8 years. While I likely only make a purchase or two a year I browse the site daily and when I have ordered an item, the transactions have gone smoothly until most recently. For those of you who don't know, ToM most often acts as an intermediary...they list products at a discount, accumulate sales, then order the products from their supplier, repackage them and send them out. In this instance, I ordered a product and got an update saying it would be shipped by April 11th.

Ordered an original art from Touch of Modern. Said it would ship in two to three weeks. LIE!! Spent $918.00 for nothing. It has been two months and no updates or excuse for the delay. Can't even talk to a real person! Literally 10-12 emails asking for information and no response other than a generic email "escalating" my complaint. I even asked for a refund and no response, but they will email me every day about the "new" sales they are having. Customer Service is nonexistent. It's like they took my money and disappeared. Had to finally ask my credit card company to go get my money. Still waiting on that. Please don't let my mistake be yours. This company is either way in over their head or they are outright scammers. DO NOT BUY FROM THEM. Purchased March 14th. Order #**.

The Croton pen I purchased from Touch of Modern is most certainly a fake. Although the touch of modern package says "authenticity guaranteed", this is most definitely a replica, knockoff or whatever you want to call it. The most obvious clue is the logo on the top of the pen. It is blurry and barely visible. And to the best of my knowledge, these pens are made in the U.S., not China, as is evident from the packaging. $29 for a $100 pen should have been the tip off.

Preparing for spring break in NY, I ordered several sweaters for my husband. One sweater shipped in time while the others were delayed by more than 3 weeks. I contacted Touch of Modern to have the ordered canceled. Customer service originally said that they will attempt to place a stop on the order. The next email said the order was being shipped. Frustrated, I emailed them again regarding the original plan to cancel and receive and refund. This representative apologized and stated that he would email a return label. I received the packages and have yet to receive the return label. I just sent another email to follow-up on the return label. In all honesty, I do not expect any follow-up or transparency regarding a return label. I figured they were scammers after the return label was never emailed. While I did not pay for the sweaters using my AmEx, I believe they must be exposed for their business practices.

A regular customer of Touch of Modern, have spent thousands there. However after you make a purchase, Be Aware// The customer service dept do not care about You or your purchases. I'VE RECENTLY Bought a sheet set, I was shipped a set with only one pillow cover, let customer service know, they don't even respond to you I've should have had two pillow covers according to packaging. Also I've bought three belts. They were shipped to me defective belts from China, I contacted customer service. Nothing. No responses. They got my money for the junk but no customer satisfaction HERE. Watch out for their final so-called sales. Fortunately most of my purchases with touch of modern the products were okay. However with the lack of customer service I will spend my money elsewhere. 'Later'

I tried Touch Of Modern for the 1st time in February 2022. I ordered a watch and received it in a few days in perfect condition. Because of that one experience, I placed 3 more orders, that's when the HORROR began. **2nd Order: I ordered a Lamborghini watch (Advertised as "New" w/ 2-year warranty) which I received in 2 weeks. The yellow leather watch band was completely destroyed, severed at the watch case, and black scrapes on both bands. The crystal had multiple pits, scratches, and even finger smudges (ON THE INSIDE OF THE CRYSTAL).

Avoid buying from a company where you can not reach them for any reason...bought a 900 item and it can not be used due to a 25 cent piece. I used the internet for days to try to find a phone number anywhere on planet earth. It does not exist so I emailed them over and over and over. Wrote letters to the only published address....no responses.

I made a purchase with ToMo recently, and they promised the shipment in 2-3 weeks. One month later nothing was shipped nor did they send any update or explanation. After I contacted their support, they said it was the vendor's fault and they could not provide any ETA. I asked them to cancel the order and send me my money back – which they refused saying the "sale was final". I explained to them that they are in violation of FTC rules and that I did not approve any delays and want my refund, which they simply ignored and then kept sending me automated responses that the sale is final. I had to contact my credit card company and dispute the charge to get my money back. Will never buy from these guys, it's clearly a scam.

I ordered a $1499 watch from Touch of Modern before Xmas, fully paid and email confirmed of the order, promised to deliver before Year End (2021). Today is 16/01/2022 and still no sign of it. And since 01/01/2022, they put my account to "not active" state, so I cannot log in and check my order status anymore. Their Customer Support seldom reply to inquiries, and when they do, their reply is always "we will escalate your problem...and give you an update in 24 to 48 hours". And of course, they never give me any update afterward.

This company is a scam. They buy second hand..non working..chipped...broken..fake dollar store JUNK! It took 2 1/2 months separately to get 2 separate orders. I bought a nixie bulb clock. It Had been repackaged. And the clock doesn’t work. Went directly to the seller, bought a another clock. Received it in 3 weeks. So why did it take 2 1/2 months for TOM to send it? Out at that point 305.00 with shipping. Just contacted the seller and he was gracious enough to say send it back to him in the UK. And he would gladly fix it. Now that customer service!!!

I received the 4 stools I ordered and saw immediately that they were poor quality. When I contacted Touch of Modern (very challenging project) I was told this product was not eligible for return. I then went to product page and checked the return policy for this item and sure enough it had a drop down which said no returns. This was not obvious at once. Had I known this was a product, or a company, that did not stand behind their products I would never would have dealt with them. Beware. They sell cheap items and their customer service is practically non existent.

This was my first time purchasing from Touch of Modern. I decided to find some unique items for some family members that have everything. I purchased several items which arrived on time for Christmas with no damages, but being a gift. Returns on most items are not allowed which meant a couple items that did not meet what I thought I was purchasing I'm stuck with. The other issue is no direct phone connection to a customer service department. It appears the email or text to Customer service is placed online for other customers to respond to for answering your questions. Until they set up a real customer service department that you can call and speak to a representative and change their return policies I will not be making future purchases.

I bought a Loft Lyfe // Thatcher C Table (Grey + Black) from them at #109.99 plus $15.75 for shipping and delivery. When it arrived it was damaged and chipped in places. The only way to contact the company is by email. I was told I needed to take picture of the damaged table, shipping label, outside of the box and packing material and they would then send the pictures to THEIR vendor. I now have an unusable Christmas gift stuck stored away in my house waiting for THEIR vendor to decide what I need to do with the item I bought from Touch of Modern. Since the item was damaged, I expected them to send me a return label and have Fedex pick up the item and to either refund my money or ship a NEW undamaged table. So far I have a long list of emails from them and no action and I have a large box stored away in a bedroom. They have the worst customer service of almost any company I have ever dealt with. $109.99Qty: 1

This is one if worst company. They flood your email account with ads. They collected payment for my item so quickly. And after that zero communication on status my item. When I insisted they Lie giving company line that they will check and update. So far it has been 30 days since I paid for my item and still I have not received it. And their customer service still will not give an update!

Ordered an iiRcade weeks ago and it still hasn't shipped. I was told they drop-ship directly from the vendor and won't even order it until the sale is over. I could have gotten this a week ago from another company for $100 less. They refuse to cancel my order even though they have not yet even ordered the item from the manufacturer. I would recommend that everyone stay far away from this company.

Touch of Modern contract with vendors are very good, for them, they ask you 90 days to pay your invoices and they DO NOT pay on time, I have been emailing them over and over again, after 90 days of invoicing for a very low amount, and they keep replying:- "We will contact the other department," or whatsoever, what a shame. That’s probably how they can make very low prices, not paying their suppliers.

I would not buy again and will file a BBB Complaint for false and misleading advertising and product description. I bought a pair of shoes, they said It was leather. I have plastic shoes in a box that look like they were manufactured uncontrolled, non QA and QC environment. Do not buy anything from this vendor.

Touch of Modern has terrible customer service and sells inferior products. I purchased a convertible beanbag chair. It is supposed to be stuffed with a queen sized beanbag mattress. The mattress that I received is stuffed with shredded foam (old and hard). When I contacted Touch of Modern about a return I received an email saying that the product was a final sale and can't be returned. The only place that I could find that information was on the invoice after I placed the order. Save yourself some grief and hours of aggregation, don't purchase anything from Touch of Modern!

Purchased an item believing it was a metal version of a sling-shot that I had purchased on Amazon in heavy plastic. The item was listed as "aluminum alloy" and priced at $109.00. The one I purchased on Amazon was exactly like it for $26.00 under a different brand name. When I received the item it was exactly like the one that I had purchased for $26.00! It's exactly the same except I received more extra items (ammo balls, ammo bag, flashlight batteries) with the $26 version. I contacted T.O.M. the very same day I received it and asked for an RA to return the item. I was told the item was "not returnable"!

I placed my order and received it in a timely manner. It’s when I, excitedly, opened my package, I noticed, immediately, that something was wrong. I’ve purchased from Tiffany’s many times and quickly realized the packaging was fake. After a day, I noticed a huge crack on the heart. This feels very shady. I’ve requested a refund to my back because I do NOT want any of their products. Let’s see how this plays out…

Touch of Modern erased my order, I printed it at the time of order. They sent 2 Bask No. 9 Masterpiece of Seduction and none of the Tangerine Dream Cologne (more expensive!). So the company ripped me off. Nothing like being shorted. Filing a FTC complaint too.

Dear madam/sir, This is the first time I ordered multiple watches in your website and it did not received yet. I followed up on after the mentioned time frame only it's been more than 55 days since my order and when I spoke with the customer support completely their answer is different. They said 3 different dates saying my watches are getting arrived and they skipped all the mentioned dates and said another different date. Even I waited for that day too. They missed that day too and when I again sent email they said that watch has arrived and inspection is going on with logistics team.

I ordered a pair of pants 36W by 34L. They sent 36W by 32L. I contacted them to return for a new pair. Erin in customer service told me they don’t have another pair to mail out. I told them I want a credit and asked what to do with the pants that are the incorrect size. Erin responded she can issue a credit to my Touch of Modern account. She never answered what I am supposed to do with the pants. I responded, "I want a credit to my credit card or PayPal account not Touch of Modern." Have not heard anything else so will dispute the charge!

I bought a Humbird bluetooth speaker. It's really bad quality. Their return policy doesn't allow me to return this item for exchange nor refund. The speaker is worst than any bluetooth speakers in the market and their claim is this will boost the sound 4-5 times volume of any average phone.

I placed an order for the wrong item (specific color) and attempted to cancel (then re-order) within 46 minutes but they refused and said that due to their policy then cannot do it. Supposedly the orders are IMMEDIATELY forwarded to the vendors and processed right away... But the shipping is 2 weeks unlike other websites that can ship in 2 days... I am so disappointing as a order a specific product for a gift and picked the wrong color and CANNOT return this $900 product. My bad I guess...

Be very wary of any item you purchase online with them, first of all the bulk order for savings is a crock since I will have waited almost 2 weeks for sunglasses I purchased from them for $130 which I found on eBay exact same pair brand new with 4 day free shipping for $79. Be very very careful when purchasing anything from them and make sure to research these amazing deals online first as I am 100% sure you will find the exact same item for less.