Stitch Fix

Stitch Fix Reviews

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About Stitch Fix

Stitch Fix is a network of personal stylists who evaluate your preferences and ship clothing to your door from more than 1,000 top brands. You pay for the items you like and return everything else. Customers can sign up for automatic deliveries or just try Stitch Fix once. This service is available for men, women and children.

Pros & Cons

Pros
  • Styling fee applied to purchase
  • Free shipping and returns
  • Delivered to your door
Cons
  • Can be pricey
  • Short return window

Featured Reviews

Verified
Cincinnati, OH

They nailed everything I said I wanted. My stylist seems to have read everything I had asked for, BESIDES the pricing I wanted to spend. I wanted each item to be between 15-20 dol...

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Verified
Nevada City, CA

Stitch Fix has been a blast. The stylist I have been working with did a great job of analyzing my information. The styling and fit of all the clothing have exceeded my expectation...

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How does Stitch Fix work?

Stitch Fix specializes in styling today’s fashion-forward men and women with high-quality pieces and personal style tips. Customers take a style quiz and create a profile that their stylist uses to hand-select and suggest pieces.

In your profile, you can include personal details, including your height, weight and typical sizes, as well as more specific preferences like colors, prints and fabrics to avoid. You can also choose how often you’d like outfits for the office versus a night out. Each delivery, which the company calls a Fix, comes with free shipping, returns and exchanges. Stitch Fix includes a prepaid envelope for returns with every shipment.

Stitch Fix makes it simple for you to diversify your wardrobe. Through its website, you can browse curated outfits based on previously purchased items and buy your favorite piece in different colors and sizes without a styling fee.

stitch fix style quiz

Stitch Fix stylists

Once you create a style profile, a personalized stylist hand-selects a box of items based on your preferences, budget and profile. Stitch Fix allows you to select how often you’d like to receive a delivery — customers can set up a one-time delivery or automatic deliveries on a monthly, bimonthly or every-three-months basis. You can skip or cancel a delivery at any time.

Once your delivery arrives, you can try on pieces in the comfort of your home and return the clothing you don’t like. Every box comes with a personalized note with styling tips and ideas on how to wear each piece.

Stitch Fix brands

Stitch Fix’s selection includes more than 1,000 brands, including TOMS, Ralph Lauren, Vince Camuto and Nike. The company’s women’s sizes run from XS to 3X with petite, plus and maternity options available. Men’s sizes range from XS to 3XL with big and tall options. Customers must be older than 18 to create an account, but Stitch Fix offers the ability to create a family account for the company's children’s collection.

With the variety of brands available, Stitch Fix provides clothes to fit every lifestyle, whether casual, active, business or dressy. Its iPhone and Android apps also give customers the option to share a profile photo, communicate with their stylist and schedule their next Fix right from their phone.

How much is Stitch Fix?

Each Fix of hand-selected items is personalized to the your budget. Typical women’s and men’s items cost from $25 to $500, and children’s clothes start at $10. Each delivery is slightly different, however, because stylists use the customer’s profile to determine a budget range for the selected clothing.

Stylists might select a pair of jeans at $58 for a budget-conscious shopper but send another shopper a $298 leather jacket. It all depends on the individual’s preferences.

Every customer pays a $20 styling fee once a Fix is prepared. This can be credited toward the final purchase price if a shopper decides to keep an item. If the shopper buys everything in their delivery, they get an additional 25% off the entire purchase.

Stitch Fix FAQ

Are Stitch Fix clothes good quality?
Yes, Stitch Fix carries a variety of high-quality brands made with premium fabrics.
What brands does Stitch Fix use?
Stitch Fix partners with more than 1,000 brands. Partners include premium clothing brands like Helmut Lung, Nike and Fairlane. Stitch Fix also carries sustainable brands like Marine Layer, Beyond Yoga and Threads 4 Thought.
How do I permanently cancel Stitch Fix?
Stitch Fix only charges you when a Fix is on the way. Cancel any deliveries on your current schedule to permanently cancel Stitch Fix. Once you’re ready to receive another shipment, just schedule your next Fix.
What happens if you don't like your Stitch Fix?
Stitch Fix offers customers the ability to provide feedback for future styling and return items using a prepaid envelope. During checkout, Stitch Fix suggests providing specific feedback for your stylist, such as what you didn’t like about a particular piece or item or what you’d like to see instead. This helps the company choose items you prefer for future deliveries.
How can I contact Stitch Fix?
There are two ways to contact Stitch Fix. You can either get in touch with customer service using the company's contact form or the “Help” bubble in the lower right corner of its website. Most inquiries are answered within 24 hours.

Is Stitch Fix worth it?

With its selection of brands, flexible pricing structure and personalized delivery service, Stitch Fix provides shoppers with a modern solution. Premium items can be pricey for budget-conscious consumers, but customers can choose to let their stylists know their price range and budget before each Fix. We recommend Stitch Fix for individuals who would like expert advice creating their own style at an affordable price.

Stitch Fix Reviews

Stars Rating

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    How do I know I can trust these reviews about Stitch Fix?
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Verified purchase

    Reviewed May 21, 2024

    First let me say that I used to love Stitch Fix. I started with them back in 2018. I had a stylist that got to know me and my style over time. I would get fixes every month-3 months. There was a $20 styling fee that was deducted off any purchase you made from your box. They would send you a box of 5 items and if you chose to keep all 5 you got a 25% discount. All was great until things started to change. They got rid of a lot of their full time stylists, (including mine). After that things went downhill. I tried several stylists but was having trouble finding someone that read my feedback and notes. I found out they shortened the time the stylists had to style a customer. They did add "Style Pass" only available to selected participants. You paid $49 a year (applied to your first purchase) and they waived the $20 styling fee per fix. That helped because I wasn't liking much of anything in my fixes.

    More began to change like adding AI and algorithms that were supposed to watch what you bought and kept and key words from notes and what items you liked. Well I'm not sure how this computer algorithm works, but for me anyway, it was dead wrong on things it selected for me. They began giving you a fix preview of about 10 items to chose from and that was almost exclusively done by the algorithm. I'd repeatedly leave feedback on certain things, and it was never listened to. I tried several times to contact customer service to explain what was happening. But they were never able to do anything that helped.

    I finally asked them to post a permanent note on my file that I didn't want certain items in my fixes, like dry clean items, wide leg pants, etc. I gave them one more shot and in my fix 3 of the items I didn't want appeared. Getting fixes just isn't fun anymore. It's more of a frustration. They do have another option for Freestyle purchases where it's just like online shopping from their store. But for some odd reason they will not offer the 5 piece discount in Freestyle which I think would be a great option. If they ever do this I'll be back because I do like a lot of their brands and got to know which ones fit me well. Other than that, I'm done with fixes. Maybe others had differing experiences, but that is my perspective. I wouldn't be surprised if this company goes under if they don't start listening to their long time customers.

    Reviewed May 6, 2024

    The app doesn't offer the customer much control of their account, very short return window, does not communicate policies clearly, though it was enforce them, while reminding you they have an FAQ page, making it clear their policy is that it's your responsibility to seek out answers rather than being communicated at the time by them. My second delivery didn't show up and nobody said why. I messaged for help and it took the agent some time to figure out why it didn't show up, and then they recited policy to me as if it was obvious, though they didn't know the answer initially. The prices are steep also. It's not for me. I need more control of my purchases.

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      Reviewed April 21, 2024

      We used to get every few months for our disabled daughter. Then we updated her acct. She went from L to M for next delivery. A large arrived. We sent back a note with full return. Another Large came. Sent note and email (can’t call them!) and 3rd delivery came as a Large! Also, never returned the $20 charged with each delivery and no one reached out in any way and never got a delivery with Medium sized clothing. Took a lot of our time to try to resolve and not resolved. We used to refer and use every year for almost a decade and now we won’t even refer!

      Reviewed March 28, 2024

      I was a Stitch Fix customer on and off for a few years but after Feb 2023 I was over it. I only kept about 1/3 of the fixes and I wasn’t impressed with the quality of the clothes. I cancelled my auto shipments and went on with life. This was Feb 2023. This morning, March 28, 2024 - I received an email from Stitch Fix to “Get Ready for my Fix” and a tracking number?!? I went into my account and suddenly my auto shipments are turned on to start sending regular fixes and sure enough one is on the way.

      To be clear - I have not accessed my account in over a year. Not even to look at the clothes you can buy without a fix being involved. I immediately RE-CANCELED my auto shipments and listed the reason as “I canceled this over a year ago.” The only means I found to contact customer service was the live chat. In the images below you can see that, though very kind, the agent suggests it’s probably bc of something I did. I probably accidentally ordered a fix or “clicked on an email.”

      I have not been on the Stitch Fix site in over a year, until this morning. I have not received, seen or if one did arrive have not opened a Stitch Fix email since my last order in Feb 2023. Beware of this company. There are sales tactics to increase sales and this is one of them. Send out an “accidental order” and hope they like it and buy! It’s always easier to apologize and say “I don’t know what happened”. In the end, Stitch Fix said they are unable to stop the shipment so I can refuse the package (if I’m home when delivered) or ship it back. But the also mentioned I can check out the fix and just send back what I don’t like too. Beware. Total dishonest company.

      Reviewed March 2, 2024

      I have been a customer of Stitch Fix for over a year. I keep about 1/3 of the items, because frequently they are lower quality than I like. In July, I kept a small leather purse by American Leather Co. It was $138. Says months later, the color is rubbing off the purse badly but when I contacted Stitch Fix they said there is no remedy. No return, no credit. When I told them that made me reconsider being a customer, they went into my account and turned off my seasonal shipments "for me" without further discussion. There's a very good chance I wasn't going to buy anything else from this company anyway, but that action on the their part solidified my decision. Bad customer service will sink this company.

      Reviewed Nov. 19, 2023

      I received a personalized shipment at the end of May that was more for cool weather. I quickly tried everything on to be sure it fit and then put it away for the fall. I pulled out the clothes in October and noticed one of the sweaters had a hole in it. A $58 sweater. I emailed right away to see if there was anything that could be done. But since I was out of the 30 day return window there was no budging. I emailed back and forth a few times to make sure they actually understood that it was brand new with tags on and just out away for the summer. No options. I was told they were sorry for the inconvenience. I have cancelled my subscription because I am in awe of the lack of customer service.

      Profile pic of the author.

      Reviewed Feb. 9, 2023

      I purchase quite a few clothes online and Stitch Fix by far is the worst. The customer service is so awful it’s obvious it’s on purpose so they never have to deal with customers issues. The whole system is a complete rip off. I’m shocked they are still in business to be honest.

      Verified purchase

      Reviewed Dec. 21, 2022

      My cousin told me and my sister about Stitch Fix. She even raved about it. My sister has already ordered and received her fix, she was so disappointed at the hideous selection she received she cried. I thought surely this is a mistake so I signed up and ordered a fix which was supposed to arrive December 23rd, 2022, apparently my fix won’t be arriving at all. As for me being a first time customer, scheduling my fix only to have my account suspended without any explanation at all makes me even more leery about your company. I was looking forward to having a cute outfit to wear for Christmas but all I get was a cheap automated response and a dreaded shopping trip added to my list.

      Reviewed Oct. 27, 2022

      In my most recent box, the stylist sent five dresses that were too big for me and too matronly, so I didn't keep any of them. Their customer service department would not refund my $20 stylist fee, even though the stylist didn't listen to my requests. I am a petite woman with a toned back and they kept sending oversized blouses and dresses. Why do I have to pay $20 when they messed up? I would like a refund but they won't send me one. Now I will consider them a scam company. All those $20 stylist fees add up!! Do not use this company. You will not be satisfied.

      Reviewed Sept. 29, 2022

      I signed up about two weeks ago. They wanted to send my first box September 30 but since I will be gone over this weekend until October 2 I changed the date to October 4. Today I received an email from FedEx that they had the package and would deliver it on October 1 when I will be out of town. The Stitch Fix site still says it will be delivered on October 4 the date they have repeatedly told me. I can’t contact anyone at Stitch Fix. They sent an email In response to my communication about this problem that they would respond in 48 hours or less. This doesn’t help me as I will be out of town. They promise you a dedicated stylist whom you never hear from. They could send me gold encrusted outfits at this point and I wouldn’t deal with them. Buyer Beware!

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      Stitch Fix Company Information

      Company Name:
      Stitch Fix
      Website:
      www.stitchfix.com