Stitch Fix Reviews
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About Stitch Fix
Stitch Fix is a network of personal stylists who evaluate your preferences and ship clothing to your door from more than 1,000 top brands. You pay for the items you like and return everything else. Customers can sign up for automatic deliveries or just try Stitch Fix once. This service is available for men, women and children.
- Styling fee applied to purchase
- Free shipping and returns
- Delivered to your door
- Can be pricey
- Short return window
Featured Reviews
How does Stitch Fix work?
Stitch Fix specializes in styling today’s fashion-forward men and women with high-quality pieces and personal style tips. Customers take a style quiz and create a profile that their stylist uses to hand-select and suggest pieces.
In your profile, you can include personal details, including your height, weight and typical sizes, as well as more specific preferences like colors, prints and fabrics to avoid. You can also choose how often you’d like outfits for the office versus a night out. Each delivery, which the company calls a Fix, comes with free shipping, returns and exchanges. Stitch Fix includes a prepaid envelope for returns with every shipment.
Stitch Fix makes it simple for you to diversify your wardrobe. Through its website, you can browse curated outfits based on previously purchased items and buy your favorite piece in different colors and sizes without a styling fee.
Stitch Fix stylists
Once you create a style profile, a personalized stylist hand-selects a box of items based on your preferences, budget and profile. Stitch Fix allows you to select how often you’d like to receive a delivery — customers can set up a one-time delivery or automatic deliveries on a monthly, bimonthly or every-three-months basis. You can skip or cancel a delivery at any time.
Once your delivery arrives, you can try on pieces in the comfort of your home and return the clothing you don’t like. Every box comes with a personalized note with styling tips and ideas on how to wear each piece.
Stitch Fix brands
Stitch Fix’s selection includes more than 1,000 brands, including TOMS, Ralph Lauren, Vince Camuto and Nike. The company’s women’s sizes run from XS to 3X with petite, plus and maternity options available. Men’s sizes range from XS to 3XL with big and tall options. Customers must be older than 18 to create an account, but Stitch Fix offers the ability to create a family account for the company's children’s collection.
With the variety of brands available, Stitch Fix provides clothes to fit every lifestyle, whether casual, active, business or dressy. Its iPhone and Android apps also give customers the option to share a profile photo, communicate with their stylist and schedule their next Fix right from their phone.
How much is Stitch Fix?
Each Fix of hand-selected items is personalized to the your budget. Typical women’s and men’s items cost from $25 to $500, and children’s clothes start at $10. Each delivery is slightly different, however, because stylists use the customer’s profile to determine a budget range for the selected clothing.
Stylists might select a pair of jeans at $58 for a budget-conscious shopper but send another shopper a $298 leather jacket. It all depends on the individual’s preferences.
Every customer pays a $20 styling fee once a Fix is prepared. This can be credited toward the final purchase price if a shopper decides to keep an item. If the shopper buys everything in their delivery, they get an additional 25% off the entire purchase.
Stitch Fix FAQ
Are Stitch Fix clothes good quality?
What brands does Stitch Fix use?
How do I permanently cancel Stitch Fix?
What happens if you don't like your Stitch Fix?
How can I contact Stitch Fix?
Is Stitch Fix worth it?
With its selection of brands, flexible pricing structure and personalized delivery service, Stitch Fix provides shoppers with a modern solution. Premium items can be pricey for budget-conscious consumers, but customers can choose to let their stylists know their price range and budget before each Fix. We recommend Stitch Fix for individuals who would like expert advice creating their own style at an affordable price.
Stitch Fix Reviews
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- 4,877,200 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed April 29, 2026
I had high hopes for this service, but the experience was a total letdown. Despite providing detailed feedback on my preferences, absolutely nothing in the box was my style. It felt like the stylist didn't even look at my profile; the pieces were dated and didn't fit the aesthetic I was looking for. To make matters worse, the pricing is outrageous for what you actually receive.
The clothes felt incredibly cheap; thin, scratchy fabrics that you’d expect to find at a bargain bin, not at these price points. One of the shorts arrived with threads already coming out of the seams, which is a major red flag for quality control. They wanted 60 dollars for a pair of shorts that I could easily buy at Ross for 10 dollars. Save your money and the styling fee. You're better off shopping for yourself, where you can actually vet the material before overpaying for "convenience" that just results in a box of returns.
Reviewed March 19, 2026
I’m giving Stitch Fix one star because the entire experience has been frustrating from start to finish. The prices are absolutely astronomical for what you get, and nothing they sent felt worth what they were charging. But the worst part by far is how unbelievably difficult it is to cancel. It should NOT take multiple steps, hidden menus, and a whole scavenger hunt just to stop a subscription. It feels intentionally confusing, and that alone made me never want to use them again. If a company makes it this hard to leave, that tells you everything you need to know. I’m done.
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Reviewed Feb. 10, 2026
I have been ordering clothing from Stitch Fix since 2001. Recently, I feel their customer service has gone down hill and the online chat folks aren't worth chatting with. Their website is constantly down, but conveniently only for the Returns page. It says "Page not found" so while they advertise free returns for 30 days, if you cannot indicate return on their website, you aren't getting a refund. So, as of today, I am no longer a Stitch Fix customer. Done with the BS!
Reviewed Feb. 1, 2026
My recent Stitch Fix arrived with damaged clothes. The first “solution” was waiving the styling fee on a replacement fix (…thanks?). After way too much back and forth, they offered a $20 credit — not even 10%. Now I get to repack everything, ship it back, and hope I’m not charged for damage I didn’t cause. For a service built on convenience and quality, this was neither.
Reviewed Dec. 31, 2025
Amazing customer service!!!! Long time customer. I used a product and it didn’t wear well and they stood by it. Gave me my money back since it could not be replaced. I have used them for years and will continue to!
Reviewed Dec. 6, 2025
I moved to a beach town and needed a new wardrobe so I thought Stitch fix would be a good option. Everything looked nice so I pulled the tags off and put it my closet, but now I don’t have anything to wear! There is ZERO quality. The fabrics are cheap polyester which just feels terrible. It’s worse than Temu quality and I regret buying from stick fix. Lesson learned, never again.
Reviewed Nov. 20, 2025
I have been a customer for 7 years. I do not think some of the people reviewing understand the service. I have run the gamut of keeping a full box and returning a full box, to everything in between. I have changed stylists over time and some have been great and some did not understand my style. I will say as a professional it was easier than shopping. The pieces I have kept over time have held up remarkably well. Returns and exchanges are easy. I will agree that at times the prices are high but the convenience overrides this issue.
Customers need to understand the service and set expectations accordingly. I have a fabulous wardrobe that covers all seasons, both work and casual. I tend to go for classic looks and yes occasionally the stylist throws in something way out of my comfort zone to get you to try something different. I just sent it back. Relax take time for the stylists to get to know you. You will be delighted when that box, after time, becomes a delightful surprise.
Reviewed Nov. 14, 2025
Everything Barbara said is true. I've also used the service for at least a decade. The service was wonderful until AI appeared. Then it flopped monumentally. I figured out that you need to ask for a person (same stylist) for the service to get better- otherwise you are left with AI which will just shuffle same things over and over. Still even with all its faults, it is 100 times better than constantly shopping for clothes. I get my "staples" with them, -- work clothes, casual- and if I need something special, then I go out.
Reviewed July 14, 2025
You cannot cancel this service. They won't let you. They say it's easy but there is no way to do it and they don't respond to you. I've tried several ways to contact these people and tell them that I do not wish to have any more boxes sent to my address.
Reviewed July 10, 2025
I purchased this AC unit from 6&fix 8 years ago. I have had it beak down at least once a year since it’s been installed, with three major repairs done. I’m not sure it they sold me faulty equipment or it was installed incorrectly but after reading bad reviews from other customers saying they have had this same problem because of improperly installed ac units. I’m going with that.
I called six and fix on a Wednesday, June 25, 2025. I told the person that answered my AC wasn’t working correctly. They made me an appointment for Saturday, June 28, 2025. I asked them about their policy call me before six and we will fix it. I was told by Sheena that only is good if you’re completely out of AC. I called back on Thursday, June 26 and they sent someone out on June 27 still ignoring the promise to fix before 6. Man that came out said that he needed to order a part. He charged me $450 for coolant he put into in my AC unit and assured me it would last until the part came in. It lasted one day. They called and said my part would be in on July 10 which is way past the 5 to 7 days they promise.
On July 9 they called and canceled my July 10 appointment because they said my part didn’t come in. It is now July 10 and they assure me that they don’t know where the part is and that they can’t get in touch with anybody to find out.. I have asked several times why this can’t be overnight shipped and she said we don’t do that. I’m sitting here with 95° weather for over two weeks and still no part. I believe they gave my part to someone else and had to re-order it.
Shena, the person that answers the phone is very rude. I called her and she assured me that she would call me back that afternoon with information on three different occasions. Three different occasions she lied to me and did not call me back. I called her back the next morning. A call back today to inquire on my part still they cannot locate it and it’s 2025 and I don’t understand that. All packages have tracking devices. I asked to speak with a manager. She put me on hold and told me No manager was available manager for me to speak with and deal with it.
I was angry because I believe I deserve to speak with a manager and so when I was complaining, she silence the phone so she couldn’t hear me. This was obvious because it was dead, silent on my end and before I had heard noise. I could couldn’t speak to her for about two minutes and then she came back on and said anything else. This person has the worst PR Ability that I’ve ever seen in my life.
Stitch Fix Company Information
- Company Name:
- Stitch Fix
- Website:
- www.stitchfix.com