Stitch Fix Reviews
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About Stitch Fix
Stitch Fix is a network of personal stylists who evaluate your preferences and ship clothing to your door from more than 1,000 top brands. You pay for the items you like and return everything else. Customers can sign up for automatic deliveries or just try Stitch Fix once. This service is available for men, women and children.
- Styling fee applied to purchase
- Free shipping and returns
- Delivered to your door
- Can be pricey
- Short return window
Featured Reviews
How does Stitch Fix work?
Stitch Fix specializes in styling today’s fashion-forward men and women with high-quality pieces and personal style tips. Customers take a style quiz and create a profile that their stylist uses to hand-select and suggest pieces.
In your profile, you can include personal details, including your height, weight and typical sizes, as well as more specific preferences like colors, prints and fabrics to avoid. You can also choose how often you’d like outfits for the office versus a night out. Each delivery, which the company calls a Fix, comes with free shipping, returns and exchanges. Stitch Fix includes a prepaid envelope for returns with every shipment.
Stitch Fix makes it simple for you to diversify your wardrobe. Through its website, you can browse curated outfits based on previously purchased items and buy your favorite piece in different colors and sizes without a styling fee.
Stitch Fix stylists
Once you create a style profile, a personalized stylist hand-selects a box of items based on your preferences, budget and profile. Stitch Fix allows you to select how often you’d like to receive a delivery — customers can set up a one-time delivery or automatic deliveries on a monthly, bimonthly or every-three-months basis. You can skip or cancel a delivery at any time.
Once your delivery arrives, you can try on pieces in the comfort of your home and return the clothing you don’t like. Every box comes with a personalized note with styling tips and ideas on how to wear each piece.
Stitch Fix brands
Stitch Fix’s selection includes more than 1,000 brands, including TOMS, Ralph Lauren, Vince Camuto and Nike. The company’s women’s sizes run from XS to 3X with petite, plus and maternity options available. Men’s sizes range from XS to 3XL with big and tall options. Customers must be older than 18 to create an account, but Stitch Fix offers the ability to create a family account for the company's children’s collection.
With the variety of brands available, Stitch Fix provides clothes to fit every lifestyle, whether casual, active, business or dressy. Its iPhone and Android apps also give customers the option to share a profile photo, communicate with their stylist and schedule their next Fix right from their phone.
How much is Stitch Fix?
Each Fix of hand-selected items is personalized to the your budget. Typical women’s and men’s items cost from $25 to $500, and children’s clothes start at $10. Each delivery is slightly different, however, because stylists use the customer’s profile to determine a budget range for the selected clothing.
Stylists might select a pair of jeans at $58 for a budget-conscious shopper but send another shopper a $298 leather jacket. It all depends on the individual’s preferences.
Every customer pays a $20 styling fee once a Fix is prepared. This can be credited toward the final purchase price if a shopper decides to keep an item. If the shopper buys everything in their delivery, they get an additional 25% off the entire purchase.
Stitch Fix FAQ
Are Stitch Fix clothes good quality?
What brands does Stitch Fix use?
How do I permanently cancel Stitch Fix?
What happens if you don't like your Stitch Fix?
How can I contact Stitch Fix?
Is Stitch Fix worth it?
With its selection of brands, flexible pricing structure and personalized delivery service, Stitch Fix provides shoppers with a modern solution. Premium items can be pricey for budget-conscious consumers, but customers can choose to let their stylists know their price range and budget before each Fix. We recommend Stitch Fix for individuals who would like expert advice creating their own style at an affordable price.
Stitch Fix Reviews
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- 4,807,863 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Dec. 31, 2025
Amazing customer service!!!! Long time customer. I used a product and it didn’t wear well and they stood by it. Gave me my money back since it could not be replaced. I have used them for years and will continue to!
Reviewed Dec. 6, 2025
I moved to a beach town and needed a new wardrobe so I thought Stitch fix would be a good option. Everything looked nice so I pulled the tags off and put it my closet, but now I don’t have anything to wear! There is ZERO quality. The fabrics are cheap polyester which just feels terrible. It’s worse than Temu quality and I regret buying from stick fix. Lesson learned, never again.
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Reviewed Nov. 20, 2025
I have been a customer for 7 years. I do not think some of the people reviewing understand the service. I have run the gamut of keeping a full box and returning a full box, to everything in between. I have changed stylists over time and some have been great and some did not understand my style. I will say as a professional it was easier than shopping. The pieces I have kept over time have held up remarkably well. Returns and exchanges are easy. I will agree that at times the prices are high but the convenience overrides this issue.
Customers need to understand the service and set expectations accordingly. I have a fabulous wardrobe that covers all seasons, both work and casual. I tend to go for classic looks and yes occasionally the stylist throws in something way out of my comfort zone to get you to try something different. I just sent it back. Relax take time for the stylists to get to know you. You will be delighted when that box, after time, becomes a delightful surprise.
Reviewed Nov. 14, 2025
Everything Barbara said is true. I've also used the service for at least a decade. The service was wonderful until AI appeared. Then it flopped monumentally. I figured out that you need to ask for a person (same stylist) for the service to get better- otherwise you are left with AI which will just shuffle same things over and over. Still even with all its faults, it is 100 times better than constantly shopping for clothes. I get my "staples" with them, -- work clothes, casual- and if I need something special, then I go out.
Reviewed July 14, 2025
You cannot cancel this service. They won't let you. They say it's easy but there is no way to do it and they don't respond to you. I've tried several ways to contact these people and tell them that I do not wish to have any more boxes sent to my address.
Reviewed July 10, 2025
I purchased this AC unit from 6&fix 8 years ago. I have had it beak down at least once a year since it’s been installed, with three major repairs done. I’m not sure it they sold me faulty equipment or it was installed incorrectly but after reading bad reviews from other customers saying they have had this same problem because of improperly installed ac units. I’m going with that.
I called six and fix on a Wednesday, June 25, 2025. I told the person that answered my AC wasn’t working correctly. They made me an appointment for Saturday, June 28, 2025. I asked them about their policy call me before six and we will fix it. I was told by Sheena that only is good if you’re completely out of AC. I called back on Thursday, June 26 and they sent someone out on June 27 still ignoring the promise to fix before 6. Man that came out said that he needed to order a part. He charged me $450 for coolant he put into in my AC unit and assured me it would last until the part came in. It lasted one day. They called and said my part would be in on July 10 which is way past the 5 to 7 days they promise.
On July 9 they called and canceled my July 10 appointment because they said my part didn’t come in. It is now July 10 and they assure me that they don’t know where the part is and that they can’t get in touch with anybody to find out.. I have asked several times why this can’t be overnight shipped and she said we don’t do that. I’m sitting here with 95° weather for over two weeks and still no part. I believe they gave my part to someone else and had to re-order it.
Shena, the person that answers the phone is very rude. I called her and she assured me that she would call me back that afternoon with information on three different occasions. Three different occasions she lied to me and did not call me back. I called her back the next morning. A call back today to inquire on my part still they cannot locate it and it’s 2025 and I don’t understand that. All packages have tracking devices. I asked to speak with a manager. She put me on hold and told me No manager was available manager for me to speak with and deal with it.
I was angry because I believe I deserve to speak with a manager and so when I was complaining, she silence the phone so she couldn’t hear me. This was obvious because it was dead, silent on my end and before I had heard noise. I could couldn’t speak to her for about two minutes and then she came back on and said anything else. This person has the worst PR Ability that I’ve ever seen in my life.
Updated review: Dec. 30, 2024
They have refunded me. It took a while but it was figured out. I still would like this to be a smoother process but it looks like the box we used to return items may have not been in line with their system. I like many of the clothes with Stitch Fix. The return process is what made this difficult.
Original Review: Dec. 30, 2024
This company owes me around $700 since September and I cannot reach anyone who actually follows up! I received a number of items that I asked not to get. I returned all items more than in advance of the deadline, completed return prep online and put them in a UPS box. Little did I know, that would be the last I saw of the clothes and they would charge me full price. This is beyond unacceptable and customer service is horrible! I cannot reach a manager or anyone who can seem to follow up. They are saying packages are not showing up. I put ThEIR return sticker on each one and put it in the UPS box. This is a nightmare!
Reviewed Sept. 24, 2024
Stitch Fix can be a fun experience...until it isn't.... You complete questions to give your 'stylist' a guide and they send you items as often as you state you want them to come.... The positives include trying new styles in the comfort of your own home, expanding your taste in clothing if you can open your mind to it, and having the chore of actual 'shopping' left up to someone else. The downside is - if you travel and it comes while you are away for an extended period of time and you didn't realize it was coming and you hate the clothes it's going to cost you some money even if you return every single item unworn, if you belong for a period of time you notice that you are getting the exact same items in various colors, if you have friends who also use the service your outfits will begin to match, you can forget contacting a human being because this just isn't a thing with them....
It's EXTREMELY difficult to speak with anyone. And, FINALLY canceling your subscription all together has to be done by emailing the company and you need to google how to do it as you won't simply come across it on the app or website. To be fair - I have actually recommended it to others but encourage them to know all of the facts upfront.
Reviewed May 21, 2024
First let me say that I used to love Stitch Fix. I started with them back in 2018. I had a stylist that got to know me and my style over time. I would get fixes every month-3 months. There was a $20 styling fee that was deducted off any purchase you made from your box. They would send you a box of 5 items and if you chose to keep all 5 you got a 25% discount. All was great until things started to change. They got rid of a lot of their full time stylists, (including mine). After that things went downhill. I tried several stylists but was having trouble finding someone that read my feedback and notes. I found out they shortened the time the stylists had to style a customer. They did add "Style Pass" only available to selected participants. You paid $49 a year (applied to your first purchase) and they waived the $20 styling fee per fix. That helped because I wasn't liking much of anything in my fixes.
More began to change like adding AI and algorithms that were supposed to watch what you bought and kept and key words from notes and what items you liked. Well I'm not sure how this computer algorithm works, but for me anyway, it was dead wrong on things it selected for me. They began giving you a fix preview of about 10 items to chose from and that was almost exclusively done by the algorithm. I'd repeatedly leave feedback on certain things, and it was never listened to. I tried several times to contact customer service to explain what was happening. But they were never able to do anything that helped.
I finally asked them to post a permanent note on my file that I didn't want certain items in my fixes, like dry clean items, wide leg pants, etc. I gave them one more shot and in my fix 3 of the items I didn't want appeared. Getting fixes just isn't fun anymore. It's more of a frustration. They do have another option for Freestyle purchases where it's just like online shopping from their store. But for some odd reason they will not offer the 5 piece discount in Freestyle which I think would be a great option. If they ever do this I'll be back because I do like a lot of their brands and got to know which ones fit me well. Other than that, I'm done with fixes. Maybe others had differing experiences, but that is my perspective. I wouldn't be surprised if this company goes under if they don't start listening to their long time customers.
Reviewed May 6, 2024
The app doesn't offer the customer much control of their account, very short return window, does not communicate policies clearly, though it was enforce them, while reminding you they have an FAQ page, making it clear their policy is that it's your responsibility to seek out answers rather than being communicated at the time by them. My second delivery didn't show up and nobody said why. I messaged for help and it took the agent some time to figure out why it didn't show up, and then they recited policy to me as if it was obvious, though they didn't know the answer initially. The prices are steep also. It's not for me. I need more control of my purchases.
Stitch Fix Company Information
- Company Name:
- Stitch Fix
- Website:
- www.stitchfix.com