Stitch Fix Reviews

First let me say that I used to love Stitch Fix. I started with them back in 2018. I had a stylist that got to know me and my style over time. I would get fixes every month-3 months. There was a $20 styling fee that was deducted off any purchase you made from your box. They would send you a box of 5 items and if you chose to keep all 5 you got a 25% discount. All was great until things started to change. They got rid of a lot of their full time stylists, (including mine). After that things went downhill. I tried several stylists but was having trouble finding someone that read my feedback and notes. I found out they shortened the time the stylists had to style a customer. They did add "Style Pass" only available to selected participants. You paid $49 a year (applied to your first purchase) and they waived the $20 styling fee per fix. That helped because I wasn't liking much of anything in my fixes.

The app doesn't offer the customer much control of their account, very short return window, does not communicate policies clearly, though it was enforce them, while reminding you they have an FAQ page, making it clear their policy is that it's your responsibility to seek out answers rather than being communicated at the time by them. My second delivery didn't show up and nobody said why. I messaged for help and it took the agent some time to figure out why it didn't show up, and then they recited policy to me as if it was obvious, though they didn't know the answer initially. The prices are steep also. It's not for me. I need more control of my purchases.

We used to get every few months for our disabled daughter. Then we updated her acct. She went from L to M for next delivery. A large arrived. We sent back a note with full return. Another Large came. Sent note and email (can’t call them!) and 3rd delivery came as a Large! Also, never returned the $20 charged with each delivery and no one reached out in any way and never got a delivery with Medium sized clothing. Took a lot of our time to try to resolve and not resolved. We used to refer and use every year for almost a decade and now we won’t even refer!

I was a Stitch Fix customer on and off for a few years but after Feb 2023 I was over it. I only kept about 1/3 of the fixes and I wasn’t impressed with the quality of the clothes. I cancelled my auto shipments and went on with life. This was Feb 2023. This morning, March 28, 2024 - I received an email from Stitch Fix to “Get Ready for my Fix” and a tracking number?!? I went into my account and suddenly my auto shipments are turned on to start sending regular fixes and sure enough one is on the way.

I have been a customer of Stitch Fix for over a year. I keep about 1/3 of the items, because frequently they are lower quality than I like. In July, I kept a small leather purse by American Leather Co. It was $138. Says months later, the color is rubbing off the purse badly but when I contacted Stitch Fix they said there is no remedy. No return, no credit. When I told them that made me reconsider being a customer, they went into my account and turned off my seasonal shipments "for me" without further discussion. There's a very good chance I wasn't going to buy anything else from this company anyway, but that action on the their part solidified my decision. Bad customer service will sink this company.

I received a personalized shipment at the end of May that was more for cool weather. I quickly tried everything on to be sure it fit and then put it away for the fall. I pulled out the clothes in October and noticed one of the sweaters had a hole in it. A $58 sweater. I emailed right away to see if there was anything that could be done. But since I was out of the 30 day return window there was no budging. I emailed back and forth a few times to make sure they actually understood that it was brand new with tags on and just out away for the summer. No options. I was told they were sorry for the inconvenience. I have cancelled my subscription because I am in awe of the lack of customer service.

I purchase quite a few clothes online and Stitch Fix by far is the worst. The customer service is so awful it’s obvious it’s on purpose so they never have to deal with customers issues. The whole system is a complete rip off. I’m shocked they are still in business to be honest.

My cousin told me and my sister about Stitch Fix. She even raved about it. My sister has already ordered and received her fix, she was so disappointed at the hideous selection she received she cried. I thought surely this is a mistake so I signed up and ordered a fix which was supposed to arrive December 23rd, 2022, apparently my fix won’t be arriving at all. As for me being a first time customer, scheduling my fix only to have my account suspended without any explanation at all makes me even more leery about your company. I was looking forward to having a cute outfit to wear for Christmas but all I get was a cheap automated response and a dreaded shopping trip added to my list.

In my most recent box, the stylist sent five dresses that were too big for me and too matronly, so I didn't keep any of them. Their customer service department would not refund my $20 stylist fee, even though the stylist didn't listen to my requests. I am a petite woman with a toned back and they kept sending oversized blouses and dresses. Why do I have to pay $20 when they messed up? I would like a refund but they won't send me one. Now I will consider them a scam company. All those $20 stylist fees add up!! Do not use this company. You will not be satisfied.

I signed up about two weeks ago. They wanted to send my first box September 30 but since I will be gone over this weekend until October 2 I changed the date to October 4. Today I received an email from FedEx that they had the package and would deliver it on October 1 when I will be out of town. The Stitch Fix site still says it will be delivered on October 4 the date they have repeatedly told me. I can’t contact anyone at Stitch Fix. They sent an email In response to my communication about this problem that they would respond in 48 hours or less. This doesn’t help me as I will be out of town. They promise you a dedicated stylist whom you never hear from. They could send me gold encrusted outfits at this point and I wouldn’t deal with them. Buyer Beware!