Stitch Fix Reviews

I had a change of address nightmare recently. I moved and did the forwarding-address two-step with USPS. However, I totally forgot to change it with Stitch Fix (as I only get 3-4 shipments with them per year). Well, I got the email that it was on the way and will be there very soon! To my OLD address. Ugh! I called Stitch Fix. Of course, it was already being shuttled quickly to my apartment address. I was a devastated and anxious mess. Was I going to be charged for all the clothes in the box?

I'll be direct - the clothes that I received from this company only survived about 2 or 3 washes before falling apart. T-shirts, jeans, slacks - they're all very cheaply made and paper thin. The stylists do their best to match your suggestions, but I imagine there is very little stock to choose from because you'll end up with several nearly identical items after only a couple of shipments. A dissatisfying experience overall.

I started with a fix for my daughter and my son. I asked them to give me time to pay for my son's fix and they said no problem. Within three days, they deducted the full 150.00 out of my account stating there was a glitch in the system...then, they contact me to tell me that they are refunding me the 150 after I told them forget it and keep the money... Now I have to wait for the refund and resubmit the payment to them. My husband has Afterpay on his account. I asked that afterpay be placed on mine... They stated "only some people will have it not all. "Why??? Why is afterpay not an option for all people." Times are hard and if you are going to offer it to some, you should offer it to everyone.

I have had 3 boxes now plus I bought a coat thru them and never had an issue. I had 1 sweater that had a snag after wearing it and they immediately reached out and offered a full refund. I feel like my stylist listens to the notes you can send them and the style profile. Out of 3 boxes (15 items) I have sent back only 2 items! I'm not sure why others say they have difficulties because the Customer Service is awesome and so are the boxes. I feel like if you download the app and actually interact on the clothes they "suggest" for you then you'll start receiving items fit for you. It's really based on an algorithm people. $20/month isn't not at all bad especially when you get the $20 right back on the clothes you decide to keep. Definitely keeping Stitch Fix!!

On two occasions we have had to cancel a credit card and get a new card issued. By process of elimination, we were able to determine that it was StitchFix from where the CC information had been stolen. The fact that their styling "picks" had been made with a dartboard and sent with the hope "send this and find out if it will be kept".

They did the same to me as many others have claimed. I actually used a style pass for 11 months and spent a lot of money not only on fixes but on purchasing clothing from their store. I was offered $75 referral and referred both of my girls and even though they don't live with me full-time, used my address since the one lives with her dad in another town and the other lives in an apartment in a not so great part of town where it's difficult to get parcels delivered. Of course being mom, I offered to pay for it and let them choose some clothing using the credit. So here I am, I've been a loyal customer and I did not ask for the referral at all, but figured why now use it?

I have ordered extra items from StitchFix beside my regular delivery. The last two items have become lost with United Postal Service. As always I try to order it again. It is out of stock. Sure wish Stitch Fix would send items through United Parcel as I probably won’t order individual items if they are all going to get lost.

We will never order from them again. Did the style quiz which is very specific. They got everything all wrong. Either it was the wrong style or the wrong fit! I do not understand how they could be so off with everything myself and my daughter specified in our quizzes!? For example, my daughter specified on her quiz how she needs shorter lengthed pants. They sent her a pair of sweats that pooled really badly at the feet. I specified that I liked form-fitting tops, the one top I was sent was really baggy on me, and the other was not my style. The only thing I kept was earrings. The clothes my daughter received couldn't have been any further from her style. Obviously, they don't cater to younger customers as all these clothes were very middle age savvy. Very very disappointed.

They suspended my account claiming "violation of the rules" because I supposedly duplicated the accounts and that was totally false, I had $ 201 of credit and they simply eliminated it for unsubstantiated assumptions, they are cheats and not attentive to solve supposed violations, they just assume and decide and voila!!!

I think if you have tons of money to spend on nothing special clothes, this is a great service. I have a sense of style and the pieces I got month after month had NOTHING to do with the style I tried so hard to explained to them. This was my second time trying the service, I first tried it when it came out and I was very disappointed by it. I thought I should give it a second try since a few years have gone by and I thought the service would have improved. I was wrong, just the same clothes that don't match my style nor my budget.

Stitch Fix is a scam if you order more than one person in your household. I ordered a box and it was fine but when everyone else in my family did their accounts were deactivated because they were "too similar to mine" aka same address and card info. My sisters and I are the same size and used my card and they accused me of trying to scam the credit system because the profiles were too similar. It's a shame they didn't get to sample a box for a credit like I did, I canceled my account because it just gave me scam vibes. I understand having a rule that there's only one credit per first time account, but to have that rule on a whole household is odd to me. And saying a family member's account is "too similar" is just weird.

As my description said, the clothes fit well, but there was dirt on the collar of one of the shirts. The earrings I got were pretty but they were silver plated and the silver wore off in about a week. I had said that I would pay for luxury brands. The brands they sent were all their own brands. Overall the clothes look nice but the quality was fairly low. I said that I like a classic look, but have to dress up a lot, and they sent me a pair of jeans with holes in them? I was going to send a few things back but the reason I signed up to give this a try was because I don't have that much time, so I did end up keeping everything for beater clothes, though when I get a chance I may donate some of them.

On Stitch Fix they have you take a lot of quizzes about your style. You can come back every day and take more. It gets very specific and makes you feel comfortable gambling your $20. Don’t. My box was curated for someone 20 years older and 20 lbs heavier than me. It was like my stylist took my answers and picked the absolute opposite. One example, I said I like form fitting shirts and to show off my legs and butt. Every shirt sent was not just baggy but severely and intentionally oversized, one even had a long flap in back to hide your butt. There’s no recourse, you’re just out the money. Everything looked like it came from Dress Barn and was for a middle aged teacher when I said I like bold and form fitting. Don’t do it unless you like bland unstylish clothing.

I can't beleive all the negative reviews listed here! I LOVE this service and have loved every Fix I've received. My stylist has been attentive to my style choices and price points. She reads my feedback and actually listens. I had to contact customer service on two occasions regarding a referral fee and both times the issue was resolved immediately by an extremely polite team member. Don't believe all these reviews, try it for yourself and see. If you complete your profile accurately, you will receive beautiful items. And if you don't like them, you can always change your stylist at any time.

I have a serious complaint against this Stitch Fix and I don’t understand why someone won't address my issue. I’m trying to return products that Stitch Fix allowed me to select while using a code.. Now I guess code/discount/credit not valid? I did not authorize this company to take or attempt to take the full price of items selected from the card they have for me to purchase items.. I have deactivated that credit card account.. You can't reach a "Live" person; now I know why. They all about not taking care of the customer.

Be very careful in agreeing to this service! I agree that Stitch Fix is a unique service and I did like the combination of clothes picked out. Unfortunately I started it just before CV19 & I realized it was an expense I couldn’t take on. There is no Customer Service contact to cancel. You cannot speak to a live person. There is no “cancel” online even though it says you can cancel at any time. I took screenshots to show I followed the directions to cancel but there was no cancel. They continue to charge my cc $20/month. I’ve sent no less than 8 emails asking them to stop.

I really wanted to like StitchFix. I thought it would be fun, but mostly it's just been frustrating. I filled out the style assessment before receiving my first fix and told them what I did and didn't like. I left feedback on my fixes and asked for certain things to not be sent to me again. And yet, I still kept getting things I told them I didn't want. It's really frustrating to feel like your feedback doesn't matter. I don't know if it's because they have a surplus of items and they're forced to include certain things or if the stylists don't have access to all the feedback customers leave, but it's clear they need to improve their process regardless. I'll just stick to shopping for myself and won't be using their service anymore.

I was skeptical at first. I learned the clothes are very nice & priced decent. I had a problem with a return but, they called me immediately and resolved it. I'm 100% satisfied and I recommend it to everyone.

It seems that two of three items were missing in my return. Customer service reached out and I explained I only kept 2 items. Strange mistake but I they were very polite about the mix up. I sincerely hope that it was just an error in recording at receiving on their end and they find the missing pieces. I'm relieved to know that the response was to not charge me. It was nice to find they default to placing faith in their customers.

I enjoyed that they send a box every 3 month. But mostly these are over the price. I found that same clothes at the outlet mall. Those prices are less than half. Also I returned few items but they charged almost full (because less discount) or $10 difference even if you returned half of in the box. I cancel my membership today, because they still charged full amount by mistake even I returned all of items.

The service, in theory is great. The customer service and follow through are terrible. I’ve been using Stitch Fix for several months. With that being said. I have had a problem with almost every shipment. Problems such as missing items not in the box, items not being credited for items returned.. Packages lost in shipping/return. Customer service contact is only through email where it has taken up to 3 days for a reply. I have used other services such as this...and the prices for styling fee may be higher but it is worth the difference.

Stitch Fix's stylist don't have young women in mind, even though you tell them your age and style choices. I kept receiving pieces my middle aged mother would wear. I only kept jeans and that's about it. It's not a bad service, but I would recommend it for older consumers.

When I signed up for Stitch Fix, I got the account during a promotion so I got my first three boxes for the price of one styling fee ($20). I had them come once a month. The first box was pretty good and I kept 3/5 items. The next two were not my style at all! It was like they weren’t leaving any of the (very detailed) notes on my profile. I actually went to the website and quit after the third box but they asked for one more chance. They said they’ll waive the $20 styling fee for my fourth box. I went for it since there’s nothing to lose (returning items is SUPER easy)! They set me up with a new stylist: Hayley. She’s an absolute angel. This latest box fits me to a T! I will definitely not be canceling my membership as long as she’s my stylist. Thank you to Stitch Fix and Hayley!

I've been with Stitch Fix for over a year now and wasn't sure how I felt about some of the styles but tried on. The fit was great but they get in a rut with colors last December. For an outfit I asked for something nice for a corporate holiday party they sent me Jeans, a grey jacket made out of sweatshirt material and an eggplant purple blouse did not scream holiday party to me. The then this year asked for something nice for holiday party they again send me purple and grey. The dress they sent was purple and black and floral pattern. Was big and did not look good on me. But also in the box was an eggplant colored skirt. Not too bad. And also a grey denim jacket. Granted this fix was done by a sub and I was told mine was on vacation but she should looked at pieces I already had and not repeat the same colors over and over.

I have been receiving fixes for the past 4 months. I couldn’t be happier with the items I have been sent. It is very evident that my stylist not only looks at my profile but also my style board. All of the pieces I have received are high quality. Returning couldn’t be any easier. I had 2 pairs of pants in my last fix that I requested a different size in. They shipped the new ones to me before I even had a chance to return the others. And they provide a postage paid envelope to return your items in. You simply have to drop them off at the post office. If you are a busy working mother like myself who doesn’t have the time or want to go clothes shopping I highly recommend this service! And it is so exciting each month to see what has been sent to you, it’s like Christmas morning!

I was given a gift card to Stitch Fix and had to go through three receipts and returns of packages to find something I only kind of liked so I would stop having to deal with all the return mailing. If I had the option, I would have asked for the money back to go find my own clothing. Doing the little style games on the website and sending notes to my stylist wound up completely useless: I would always receive things that seemed like a bunch of surplus items that these brands weren't able to get off their hands through other means. The overall 'style' you will receive is that version of the cold, lifeless aesthetic of some techie who thinks that shopping for clothes is nothing but a frustration (surprise).

I tried this in the hopes of getting a much needed update on my wardrobe. I read the agreement which later turned out to be false. I made a purchase and did not get my styling fee refunded. I did ask and was told that I was not eligible. I guess they change terms when it suits them. Maybe I missed the teeny tiny writing that says StitchFix can do whatever, whenever. The only reason I made the purchase is because I was informed that any purchase in a fix will have the 20 styling fee deducted. WRONG. I did try to keep up on feedback and rating but the website is done very poorly. The language is limiting and not really set up in a way to learn more like that advertise.

I am transitioning from scrubs and really needed help. I did get one good order but beyond that returned everything. A few things happened - When I asked for specific things, they never delivered, not once. When I asked them to never send certain things - I got them with regularity. And the thing that put me over the edge was getting out of season clothing. I did cancel my subscription and go back to bulk ordering off Nordstrom and returning what I didn't like which is a royal pain.

I was consistently unsatisfied with the items that my stylist picked for me. I completed the inspiration boards and left notes for her letting her know exactly what I wanted. However, I didn’t like ANY of the items that I received. I sent back all of the items from my last box, I hated everything. I would not recommend Stitch Fix in the future.

I've been a Stitch Fix member for six months. I have been disappointed by every single fix. I have been VERY communicative about my style and clothing preferences, yet continue to get items that are counter to my guidelines. I have repeatedly stated "no sleeveless" -- yet every fix has a sleeveless top or dress. I said, "no red/orange/burgundy tops" and the last fix included TWO! Am I being punked? Or am I overly optimistic? Either way it's time for me to throw in the towel.

I haven't received anything yet. Been waiting for more than a month. Is that ok? Contacted their customer service, they said the box is on its way. No result. No box. No money. I wish I'd read reviews before shopping. So bad no one cares.

I received my first package and did not like any of the clothes that were sent. Also, I am size XL and all the clothes were XXL. When I went to the post office to return them in the bag that was included in the box I was charged $7.35 postage. There was nothing on the bag or the printed label that said it was prepaid as advertised by your accompanying brochure. I would like to be reimbursed for my expense. I am a dissatisfied customer and will not be ordering in the future.

Stitch Fix has been a blast. I spent years as a clothing designer and merchandiser and really appreciate what an excellent shopping experience they have developed. The stylist I have been working with did a great job of analyzing my information. The styling and fit of all the clothing have exceeded my expectations. I asked for moderately priced products. The quality has been good with unique finishing touches that you don't usually see at this price point. I have had a few requests with customer service and have received prompt and friendly assistance. It's been fun!

I was given a $100 referral link after receiving a box full of terrible items that were not even in the realm of my style. I sent it to a bunch of friends and 11 signed up. I thought it was wonderful and made me stick with stitch fix to hopefully get better future boxes. Once 5 friends did their review and I was credited for the referral, I stopped receiving credit. I read the fine print with the referral about the time limit and that I wouldn't receive credit until they reviewed their first box. When I wrote in to customer service I was informed you only get credit up to $599 due to IRS. This wasn't written ANYWHERE (i'm now told its buried on the FAQ page somewhere), it should have been noted up front that after x amount you no longer receive credit or that you can only refer 5 friends.

POS - I decided to try Stitch Fix after I started a new office job and needed an update to my work attire. Also, a friend of mine had told me she tried it and had found a few pieces that she liked. Out of the boxes I received I ended up keeping a couple of items. I thought my stylist was pretty good. The pieces are way overpriced in my opinion, but with the credit, I had to start it made it more affordable.

I am a 71-year-old, active, artist. I am also short, with short legs, kind of boxy shaped. I have a very good sense of color and design - but like many of you have said, "I hate to shop". I decided that this might be a tool for me to use and avoid shopping for clothes. I listed things I liked; round or collared necks (No v-necks), long blouses, comfortable/washable I(no dry-clean). I did not want dresses or skirts. And I stressed that I did not want to alter pants - even shortening them if I paid for a stylist to do my shopping. I said I like color, but not too many prints. I also said that I prefer colors that are not artificial-looking (day-glow - shiny -- that kind of stuff).

Okay I decided to try it out. Why not? The first box would be shipped free, and I could send back FREE as long as it was within the 3 day time frame. OMG! I loved EVERYTHING! All the tops, the jeans, the shoes. They nailed everything I said I wanted. I've been wanting to renew my style for a while and it's been hard to find what I've been wanting. My stylist seems to have read everything I had asked for, BESIDES the pricing I wanted to spend. I wanted each item to be between 15-20 dollars and I specified that. All the shirts were 40-50$. The jeans were 60 and the shoes were $89. The only time I spend that much on shoes is gyms shoes that are going to last me a few years that I wear daily, not dress shoes I will only wear on occasion. Regardless My hubby loved the things that were sent to me as well.

This company has you tell "their" stylist what type of items you are looking for. Unfortunately, the "stylist" does not read what you have written! I have been EXTREMELY SPECIFIC and still get exactly what I asked not to get. Lately, I have been getting name brands that are sold at Macy's, Dillard's, and Nordstrom - that I could go their website or in their store and buy. The reason that I initially started using this company was to find unusual items that can't be found off the rack. Needless to say, it has been nothing but disappointing. Not only do they not listen, if you choose not to keep the "crap" that they send you it costs you $20 for the styling fee for the "stylist" that does not read what you took the time to write. I truly believe that they have boxes made ahead of time and just send everyone basically the same things. DON'T WASTE YOUR TIME OR MONEY....

Nearly impossible to reach Customer Service and when you do finally make contact, they offer no resolutions. Recent 'Fix' contained a duplicate shirt to one previously sent. Reached out to Customer Service and 5 days later had no resolution and no explanation as to how to prevent further duplicates. Deactivated solely based on poor customer service. Seems to be more automated and lacks any ability to resolve problems or concerns.

I bought the whole package. Everything was to my liking and it all fit unbelievably well. I am definitely looking forward to receiving my next one. I would recommend Stitch Fix to my closest friend. I wrote a note on my order stating that I had a professional organization meeting coming up and could really use a nice blazer.