Stitch Fix Reviews

I purchase quite a few clothes online and Stitch Fix by far is the worst. The customer service is so awful it’s obvious it’s on purpose so they never have to deal with customers issues. The whole system is a complete rip off. I’m shocked they are still in business to be honest.

My cousin told me and my sister about Stitch Fix. She even raved about it. My sister has already ordered and received her fix, she was so disappointed at the hideous selection she received she cried. I thought surely this is a mistake so I signed up and ordered a fix which was supposed to arrive December 23rd, 2022, apparently my fix won’t be arriving at all. As for me being a first time customer, scheduling my fix only to have my account suspended without any explanation at all makes me even more leery about your company. I was looking forward to having a cute outfit to wear for Christmas but all I get was a cheap automated response and a dreaded shopping trip added to my list.

In my most recent box, the stylist sent five dresses that were too big for me and too matronly, so I didn't keep any of them. Their customer service department would not refund my $20 stylist fee, even though the stylist didn't listen to my requests. I am a petite woman with a toned back and they kept sending oversized blouses and dresses. Why do I have to pay $20 when they messed up? I would like a refund but they won't send me one. Now I will consider them a scam company. All those $20 stylist fees add up!! Do not use this company. You will not be satisfied.

I signed up about two weeks ago. They wanted to send my first box September 30 but since I will be gone over this weekend until October 2 I changed the date to October 4. Today I received an email from FedEx that they had the package and would deliver it on October 1 when I will be out of town. The Stitch Fix site still says it will be delivered on October 4 the date they have repeatedly told me. I can’t contact anyone at Stitch Fix. They sent an email In response to my communication about this problem that they would respond in 48 hours or less. This doesn’t help me as I will be out of town. They promise you a dedicated stylist whom you never hear from. They could send me gold encrusted outfits at this point and I wouldn’t deal with them. Buyer Beware!

Pros: I got a few new blouses and a dress that I like very much, inspiration for cultivating a new wardrobe. Cons: The website is very difficult to navigate and you cannot easily search for what you want. If you find an item you like, it is sold out in days or weeks. The quality is only okay but the price tag looks like $40 for an Old Navy quality shirt, $65 for a jersey dress - not kidding. You cannot read reviews of items before you receive them, so while you may like an item out of the box, you have no way of knowing if it will hold up well, if it is likely to shrink, etc. The stylists are not great. I asked for modest dresses and was sent just one and it fell inches above my knees, totally inappropriate by my standard.

Kudos to all the Stitch Fix staff and stylists. I was a customer for under 4 months and enjoyed being surprised at the choice of clothes. Most of the choices worked for my age, body type and fashion, but some did not, so I requested to be taken off their mailing list. I received an incredible message from Alexandra, Stitch Fix Client Support who listened to my needs and requests and invited me to sign back up when I was ready. I was very impressed with the quick response and knowing I wouldn't be receiving unwanted emails or packages. I have referred Stitch Fix to several friends and am sure they will be more than pleased with the service.

I wish I would have paid attention to other reviews before signing up. Items look like they were randomly picked up at a discount store and then slapped with an expensive price tag. A family emergency called me out of town and I was not able to return the box by the return date. No response to my email (could not find a phone number on their website). Last straw was a pair of shoes with the fake leather peeling off. They charged me $69.00. So, my advice is save your money. The items I have been sent could have been ordered off Amazon and I would get exactly what I want, easy returns, and no styling fees. Total rip off.

I love getting the surprise monthly or quarterly but so many of the clothes I kept are just not great quality. The mixed material shirts stain with anything touching the material. Hand cream on your hands, water dripping from a water bottle, anything. I got one that that got little balls all over it. Um, I have kept shirts that have stretched, shrunk, gotten balls, etc. I have a lot of higher end pants that have held up but the tops just are not the best.

I gave this service a good try: several months and several fixes. I took all the quizzes, added my Pinterest board, filled out my profile to describe what I was looking for to the best of my ability, and rated things regularly in the style shuffle. Sadly, I completely agree with another reviewer who stated that her fixes seemed to be styled for someone 20 years older and 20 lbs. heavier, with looks straight out of Dress Barn. I received similarly bland, frumpy clothes in drab tones and ugly prints, despite making my preferences for fitted looks and bold colors as clear as possible. It seemed like all my preferences were either completely ignored or they made a point to send opposite things. Overall, it left me wondering if they just send the same things to everyone based on an age group, or if maybe this service is meant for older women than me at 37.

I signed up hoping to refresh my clothes as well as my daughter’s. I was charged two stylings fees almost immediately. I tried signing into my account to track the boxes about a week later, only to find out my account had been deactivated! No explanation whatsoever, & they charged me for something I won’t even be receiving now! I have called, sent emails, & dm’s with NO answer. My account was charged styling fees for two boxes then closed with no explanation.??? THIS IS NOT HOW YOU TREAT CUSTOMERS - the reviews on Facebook show they have a history of charging customers for items they haven’t received, so this company definitely needs to be looked into further! Stealing from people right now after a global pandemic is just sickening!

I’ve had very positive experience with Stitch Fix!! Right now it’s Summer and for whatever reason my favorite pair of jeans, favorite pair of heels, and favorite crop top are ALL from Stitch Fix, despite me spending $200+ a month shopping elsewhere myself. Clearly the people at Stitch Fix have a better sense of styling than I do. ???? The only thing I would complain is that I wish the items averagely are cheaper. I think everything on average is between $50 to $80, when everything at Old Navy, GAP or H&M are below $20. I’ll still be a loyal Stitch Fix customer for the many months to come though. ☺️

First order sent was basically comprised of dresses which I had specifically said NEVER send me dresses. I was told I would get a $20 credit for the styling fee because they had mis-read my profile. Next order was better… But in the meantime I noticed a $20 charge on my credit card. Since I kept some items in the second order the fee for that second order was credited on the total for the items I kept. I asked for the $20 fee on the first order that was completely wrong to be given as promised. I was told styling fees are never credited. After going back and forth a couple of times, I gave up and said my review would reflect my experience. Utterly dishonest by not honoring a promise and I would not do business with them in the future. Definitely not what it’s cracked up to be… I do not recommend!

I have to say that my experience with Stitch Fix has not been one of good but rather a rough ride with do not pay any attention to their clients' wishes or at least to mine. They do not care about your taste and wishes or notes and emails. I write to them regularly and send them my complaints but they don't change how they are doing with my fixes. I have been with Stitch Fix for several years and they should know by now my style. I leave my preferences and use their shuffleboard Regularly using the likes and dislikes tabs for my taste but yet they send me the very items that I say dislike to and when I leave my stylist a note I specifically say no to the very items I am receiving in my fixes.

Don’t bother getting anything from Stitch Fix.. It’s cheap clothes at inflated prices.. I gave them 3 chances (orders) to get it right and I got more disappointed with every order I received until I went ahead and cancelled my subscription with them.. You're way better off shopping for your own clothes.. I’m sure that you would pick better quality at cheaper prices..

I gave them a shot after a few impressive Shark Tank episodes, featuring the owner/CEO, and some rave reviews on Facebook. Guess I should have heeded the review warnings instead. My profile setup was janky at best. None of the conclusive styles presented matched my wardrobe tastes at all. Pairing Western with lace, and denim with leather. None of which I ever wear, except the denim, which is blue jeans. Then to top it off, 'matching' me with cowboy and other brimmed hats I also never wear. I don't know who the genius behind the website "profile matching" is, but they're not very good. So glad I never wasted any money on this.

I started using Stitch Fix after finishing graduate school and transitioning to a professional job. I had just started defining my personal clothing style, and I needed to get rid of the cheap, ill-fitting clothes I had from before to get better quality clothes that I actually loved. However, I hate shopping, so Stitch Fix seemed like the perfect way to get some good quality clothes I liked - and to step out of my comfort zone a little bit by trying some things I wouldn't purchase myself. At this point, I think I've had SF for 2-3 years.

I've been a Stitch Fix subscriber for almost two years off and on, hanging on mainly because I want to give them another chance to send me something I really love. I'm not going to be a customer in the future. I've kept some items because I thought maybe they'd "grow" on me and giving the wardrobe selector the benefit of the doubt. I've returned more than I've kept. There always seems to be something a little wonky about what they send me regarding the quality or the way that it fits. The sweaters "PILL" pretty quickly. The pants and jeans are fairly good quality but the tops and coats are your Target, Ross, or Marshall type quality and you could probably find them for less at the above stores.

Stitch Fix is incredibly convenient and time saving for those of us who do not have a lot of free time or patience to go shopping and really find what we want/need, but income is so unstable and inconsistent for many of us right now, so I had decided to cancel my membership at least until this pandemic is over and life can go back to normal (????). Then I encountered their customer service department, which is absolutely amazing, and I am now a lifer.

I had a change of address nightmare recently. I moved and did the forwarding-address two-step with USPS. However, I totally forgot to change it with Stitch Fix (as I only get 3-4 shipments with them per year). Well, I got the email that it was on the way and will be there very soon! To my OLD address. Ugh! I called Stitch Fix. Of course, it was already being shuttled quickly to my apartment address. I was a devastated and anxious mess. Was I going to be charged for all the clothes in the box?

I'll be direct - the clothes that I received from this company only survived about 2 or 3 washes before falling apart. T-shirts, jeans, slacks - they're all very cheaply made and paper thin. The stylists do their best to match your suggestions, but I imagine there is very little stock to choose from because you'll end up with several nearly identical items after only a couple of shipments. A dissatisfying experience overall.

I started with a fix for my daughter and my son. I asked them to give me time to pay for my son's fix and they said no problem. Within three days, they deducted the full 150.00 out of my account stating there was a glitch in the system...then, they contact me to tell me that they are refunding me the 150 after I told them forget it and keep the money... Now I have to wait for the refund and resubmit the payment to them. My husband has Afterpay on his account. I asked that afterpay be placed on mine... They stated "only some people will have it not all. "Why??? Why is afterpay not an option for all people." Times are hard and if you are going to offer it to some, you should offer it to everyone.

I have had 3 boxes now plus I bought a coat thru them and never had an issue. I had 1 sweater that had a snag after wearing it and they immediately reached out and offered a full refund. I feel like my stylist listens to the notes you can send them and the style profile. Out of 3 boxes (15 items) I have sent back only 2 items! I'm not sure why others say they have difficulties because the Customer Service is awesome and so are the boxes. I feel like if you download the app and actually interact on the clothes they "suggest" for you then you'll start receiving items fit for you. It's really based on an algorithm people. $20/month isn't not at all bad especially when you get the $20 right back on the clothes you decide to keep. Definitely keeping Stitch Fix!!

On two occasions we have had to cancel a credit card and get a new card issued. By process of elimination, we were able to determine that it was StitchFix from where the CC information had been stolen. The fact that their styling "picks" had been made with a dartboard and sent with the hope "send this and find out if it will be kept".

They did the same to me as many others have claimed. I actually used a style pass for 11 months and spent a lot of money not only on fixes but on purchasing clothing from their store. I was offered $75 referral and referred both of my girls and even though they don't live with me full-time, used my address since the one lives with her dad in another town and the other lives in an apartment in a not so great part of town where it's difficult to get parcels delivered. Of course being mom, I offered to pay for it and let them choose some clothing using the credit. So here I am, I've been a loyal customer and I did not ask for the referral at all, but figured why now use it?

I have ordered extra items from StitchFix beside my regular delivery. The last two items have become lost with United Postal Service. As always I try to order it again. It is out of stock. Sure wish Stitch Fix would send items through United Parcel as I probably won’t order individual items if they are all going to get lost.

We will never order from them again. Did the style quiz which is very specific. They got everything all wrong. Either it was the wrong style or the wrong fit! I do not understand how they could be so off with everything myself and my daughter specified in our quizzes!? For example, my daughter specified on her quiz how she needs shorter lengthed pants. They sent her a pair of sweats that pooled really badly at the feet. I specified that I liked form-fitting tops, the one top I was sent was really baggy on me, and the other was not my style. The only thing I kept was earrings. The clothes my daughter received couldn't have been any further from her style. Obviously, they don't cater to younger customers as all these clothes were very middle age savvy. Very very disappointed.

They suspended my account claiming "violation of the rules" because I supposedly duplicated the accounts and that was totally false, I had $ 201 of credit and they simply eliminated it for unsubstantiated assumptions, they are cheats and not attentive to solve supposed violations, they just assume and decide and voila!!!

I think if you have tons of money to spend on nothing special clothes, this is a great service. I have a sense of style and the pieces I got month after month had NOTHING to do with the style I tried so hard to explained to them. This was my second time trying the service, I first tried it when it came out and I was very disappointed by it. I thought I should give it a second try since a few years have gone by and I thought the service would have improved. I was wrong, just the same clothes that don't match my style nor my budget.

Stitch Fix is a scam if you order more than one person in your household. I ordered a box and it was fine but when everyone else in my family did their accounts were deactivated because they were "too similar to mine" aka same address and card info. My sisters and I are the same size and used my card and they accused me of trying to scam the credit system because the profiles were too similar. It's a shame they didn't get to sample a box for a credit like I did, I canceled my account because it just gave me scam vibes. I understand having a rule that there's only one credit per first time account, but to have that rule on a whole household is odd to me. And saying a family member's account is "too similar" is just weird.