About Stitch Fix
Stitch Fix is a network of personal stylists who evaluate your preferences and ship clothing to your door from more than 1,000 top brands. You pay for the items you like and return everything else. Customers can sign up for automatic deliveries or just try Stitch Fix once. This service is available for men, women and children.
Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
- 2 stars
- 1 stars
- Styling fee applied to purchase
- Free shipping and returns
- Delivered to your door
- Can be pricey
- Short return window
Stitch Fix provides stylish professionals, busy parents, and time-conscious shoppers with personalized style options. While premium brands can get pricey, customers can control how much they pay and how often they shop.
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First order sent was basically comprised of dresses which I had specifically said NEVER send me dresses. I was told I would get a $20 credit for the styling fee because they had mis-read my profile. Next order was better… But in the meantime I noticed a $20 charge on my credit card. Since I kept some items in the second order the fee for that second order was credited on the total for the items I kept. I asked for the $20 fee on the first order that was completely wrong to be given as promised. I was told styling fees are never credited. After going back and forth a couple of times, I gave up and said my review would reflect my experience. Utterly dishonest by not honoring a promise and I would not do business with them in the future. Definitely not what it’s cracked up to be… I do not recommend!
I have to say that my experience with Stitch Fix has not been one of good but rather a rough ride with do not pay any attention to their clients' wishes or at least to mine. They do not care about your taste and wishes or notes and emails. I write to them regularly and send them my complaints but they don't change how they are doing with my fixes. I have been with Stitch Fix for several years and they should know by now my style. I leave my preferences and use their shuffleboard Regularly using the likes and dislikes tabs for my taste but yet they send me the very items that I say dislike to and when I leave my stylist a note I specifically say no to the very items I am receiving in my fixes.
I received this white pants that look clownish and huge that supposedly says size small and my style Profile says I would like Petite items because of my small skinny body frame and I still keep getting these huge clothing items that swallow me up. I received a Pink sweater that looks like a dress on me and has no closed back which the back neckline is wayyyyy too lowwww and opened. This is getting very frustrating. I even gave them the benefit of a doubt and continue with them thinking humm maybe things will change but it hasn't. My likes are turning into dislikes with this company. Poor Service.
Don’t bother getting anything from Stitch Fix.. It’s cheap clothes at inflated prices.. I gave them 3 chances (orders) to get it right and I got more disappointed with every order I received until I went ahead and cancelled my subscription with them.. You're way better off shopping for your own clothes.. I’m sure that you would pick better quality at cheaper prices..
Request your fix with:
-- place/weather/time of year.
Got my best fix ever by sending my stylist this note: "Attending parents' weekend at Univ. of Denver. Need an early fall outfit in DU colors." My stylist went to the DU website to research the colors.For $280 I received:
-- grey loose tank w tiny gold embellished pattern
-- knee-length hooded maroon cardigan
-- long sleeve collarless distressed grey button down and openwork on sleeves
-- olive green heavy twill pants with deep pockets
-- suede grey wedge booties by TOM'S
Put all straight into my carryon bag! 4 yrs later, these are still my favorite traveling clothes. Cover a variety of weather conditions and temperatures. All of it packs well, comfortable, coordinated. I've now had 22 fixes over the yrs. My closet is updated and coordinated with items I love to wear & fit me great. I am a size 14W (14 WIDE very hard to find). Only twice did I return everything -- that kelly green balloon sleeve sweater and coat just weren't me. THIS IS NOT A DISCOUNT CLOTHING SERVICE. If you don't typically spend $200 - $300 on 5 pieces, you should shop online thrift stores.
I gave them a shot after a few impressive Shark Tank episodes, featuring the owner/CEO, and some rave reviews on Facebook. Guess I should have heeded the review warnings instead. My profile setup was janky at best. None of the conclusive styles presented matched my wardrobe tastes at all. Pairing Western with lace, and denim with leather. None of which I ever wear, except the denim, which is blue jeans. Then to top it off, 'matching' me with cowboy and other brimmed hats I also never wear. I don't know who the genius behind the website "profile matching" is, but they're not very good. So glad I never wasted any money on this.
I started using Stitch Fix after finishing graduate school and transitioning to a professional job. I had just started defining my personal clothing style, and I needed to get rid of the cheap, ill-fitting clothes I had from before to get better quality clothes that I actually loved. However, I hate shopping, so Stitch Fix seemed like the perfect way to get some good quality clothes I liked - and to step out of my comfort zone a little bit by trying some things I wouldn't purchase myself. At this point, I think I've had SF for 2-3 years.
Overall, I'd say SF was... okay in that regard. I did get some nice things, especially the pants and the occasional jewelry item or accessory. But the tops - which I primarily got into Stitch Fix for - are relatively low-quality and overpriced. More importantly, I think SF must have limited inventory, so over time I started getting very similar items in just different colors or patterns.
The beginning starts out a little rough as the stylist(s) get to know you and your style. They do have a style quiz that you have to complete in the beginning, but in my opinion (I'm a consumer psychologist, lol!) it's not really detailed enough to get a good feel for your style - and style is so personal and idiosyncratic - that you have to deal with some hiccups in the beginning. Creating a Pinterest board for them really DOES make a big difference; I noticed that the quality of my fixes went up a lot (in terms of matching my style) once I put together a Pinterest board for them of the kinds of clothes I want. But that's still somewhat dissatisfying: first of all, if I was the type of person who enjoyed putting together Pinterest boards of clothes, I would probably also enjoy shopping more and not need Stitch Fix!
So the beginning was rockier, with me usually only keeping an item or two. As the fixes got better and I wanted to keep more items, though, I realized the paradox of Stitch Fix: price-wise, it really only works out if you only want one - at max two - items OR if you want everything in your box. If you want three or four items, you may as well buy the entire box because of the 20% discount. The discount was usually more than the cost of one of the items, and sometimes 1.5 to 1.75 of the items, so again - made more sense to keep the entire box if I wanted three items (especially if those were three of the more expensive items).
Returning one item would make the more four I wanted more expensive than just keeping it! However, I don't want a bunch of items I don't want cluttering up my house only for me to get rid of them a year or two later, and I don't have tons of friends my size to give clothes away to or anything. So for me, the value was diminished because of that.
The sweet spot for Stitch Fix was probably after like ~5-6 Fixes. They'd learned my style well enough based on my returns and reviews, I'd made the Pinterest board, but I hadn't had it long enough to fill my closet. I'll say right now that the bottoms (pants and skirts) I've gotten from Stitch Fix have almost always been great and good quality. They ship jeans and pants from recognizable brands; the bottoms are good quality, hold up well in the wash, and fit nicely! Their familiarity with my size and style means that they ALWAYS FIT, and as a short woman (I'm 5'2"), I appreciate that their jeans are ALWAYS the right length for me. They've never sent me a pair of pants that I didn't like. And while I don't wear skirts that often, the few skirts that they sent before I told them to stop sending me skirts were also good quality. So kudos to the pants/bottoms.
The tops are a different story. Particularly in the spring and summer, I got a lot of nice-*looking* tops that suited my style. As I started working longer and frankly had more money to shop at better retailers, though, I started to realize that the quality of these tops was not that great. The pretty fluttery ones are largely made of that light, thin, nearly transparent material that cheap women's retailers seem to love (for the love of god, someone please make some good quality women's tops that don't show nip). They're fine, but they won't last many washes.
The sweaters they send are typically surprisingly good quality... But they are also usually pretty plain. (Oddly, the cute ones they send tend to lean more towards the 'low-quality' side. Are cute designs just hard to do inexpensively?) They are the queens of lightweight sweaters great for late fall and early spring. And they have an endless supply of really nice cardigans and blazers; I actually had to ask them to stop sending me blazers after they sent a string of quite nice but pretty similar blue and gray blazers several Fixes in a row.
And that brings me to the last part of this, which is that in some ways they're a victim of their own success, at least where I am concerned: eventually, I just had enough clothes. After a few Fixes, too, I noticed I kept getting more items that were VERY similar to previous items. I'd get the same shirt but in a different color, or with a different pattern. I actually did a little spring cleaning today and realized that I have at least 5 sets of 2-3 shirts that are the same, but just in different colors/patterns. Other than basics, it's not really my thing to have the same cut of a shirt in a different color. And there is a such thing as too many clothes! I just had enough, especially of the things that they did well (pants, cardigans, sweaters - the things that held up nicely and that you don't need to replace that often) and wasn't really interested in more of the things that they did poorly (cute tops).
So do I recommend Stitch Fix? Maybe, if you are in a specific category: Maybe a person who is just starting out a new professional role, has a decent amount of disposable income (my average fix, with the 20% discount, usually cost me $200-250; I know it gets cheaper but not by much), and has clothing tastes that tend towards the mainstream-ish. Maybe set it up so you get one 3-4 times a year - definitely do not do this monthly - and use it to supplement your own sporadic shopping. You learn quickly that you actually need a lot fewer clothes than you think you need.
I've been a Stitch Fix subscriber for almost two years off and on, hanging on mainly because I want to give them another chance to send me something I really love. I'm not going to be a customer in the future. I've kept some items because I thought maybe they'd "grow" on me and giving the wardrobe selector the benefit of the doubt. I've returned more than I've kept. There always seems to be something a little wonky about what they send me regarding the quality or the way that it fits. The sweaters "PILL" pretty quickly. The pants and jeans are fairly good quality but the tops and coats are your Target, Ross, or Marshall type quality and you could probably find them for less at the above stores.
Stitch Fix is incredibly convenient and time saving for those of us who do not have a lot of free time or patience to go shopping and really find what we want/need, but income is so unstable and inconsistent for many of us right now, so I had decided to cancel my membership at least until this pandemic is over and life can go back to normal (????). Then I encountered their customer service department, which is absolutely amazing, and I am now a lifer.
Every time I have reached out to a company's customer service dept for help, as I did with Stitch Fix, I have been left disappointed and infuriated. Only one other company has actually provided excellent customer service that exceeded my expectations by putting my needs over their own profit and treating me like a human being instead of just a revenue source. It would take a great deal of negative experiences with this company for me to ever speak poorly, or change my very high opinion of them after the experience I had. I have shopped a lot of retailers and 3rd party providers, and I guarantee no one else out there can or will provide the quality of service Stitch Fix does, and you cannot put a price tag on that.
I had a change of address nightmare recently. I moved and did the forwarding-address two-step with USPS. However, I totally forgot to change it with Stitch Fix (as I only get 3-4 shipments with them per year). Well, I got the email that it was on the way and will be there very soon! To my OLD address. Ugh! I called Stitch Fix. Of course, it was already being shuttled quickly to my apartment address. I was a devastated and anxious mess. Was I going to be charged for all the clothes in the box?
Lucky for me, I hit the jackpot for customer service. The Stitch Fix customer service agent, while they could not re-route my box, sent out a new box to my new address, changed my account profile to match my new address, told me NO WORRIES if I couldn't get to my old box (I couldn't, my old gate code expired), and asked if they could do anything else! It wasn't just one good person I spoke with either, I get several awesome experiences every time I speak with a Stitch Fix representative. It makes me trust them every time I get my outfits from them.
I'll be direct - the clothes that I received from this company only survived about 2 or 3 washes before falling apart. T-shirts, jeans, slacks - they're all very cheaply made and paper thin. The stylists do their best to match your suggestions, but I imagine there is very little stock to choose from because you'll end up with several nearly identical items after only a couple of shipments. A dissatisfying experience overall.
I started with a fix for my daughter and my son. I asked them to give me time to pay for my son's fix and they said no problem. Within three days, they deducted the full 150.00 out of my account stating there was a glitch in the system...then, they contact me to tell me that they are refunding me the 150 after I told them forget it and keep the money... Now I have to wait for the refund and resubmit the payment to them. My husband has Afterpay on his account. I asked that afterpay be placed on mine... They stated "only some people will have it not all. "Why??? Why is afterpay not an option for all people." Times are hard and if you are going to offer it to some, you should offer it to everyone.
They have poor customer service...short turnaround time so if you don't check out on time, they will charge you for everything!! My personal fix was horrible. I left them a lengthy description of my style prior to...they sent me the complete opposite of what I asked for. Garbage. I don't think they have real stylist there. I think they wing it and hope you like what they send. Do yourself a favor and try another company. There are better ones out there.
I have had 3 boxes now plus I bought a coat thru them and never had an issue. I had 1 sweater that had a snag after wearing it and they immediately reached out and offered a full refund. I feel like my stylist listens to the notes you can send them and the style profile. Out of 3 boxes (15 items) I have sent back only 2 items! I'm not sure why others say they have difficulties because the Customer Service is awesome and so are the boxes. I feel like if you download the app and actually interact on the clothes they "suggest" for you then you'll start receiving items fit for you. It's really based on an algorithm people. $20/month isn't not at all bad especially when you get the $20 right back on the clothes you decide to keep. Definitely keeping Stitch Fix!!
On two occasions we have had to cancel a credit card and get a new card issued. By process of elimination, we were able to determine that it was StitchFix from where the CC information had been stolen. The fact that their styling "picks" had been made with a dartboard and sent with the hope "send this and find out if it will be kept".
They did the same to me as many others have claimed. I actually used a style pass for 11 months and spent a lot of money not only on fixes but on purchasing clothing from their store. I was offered $75 referral and referred both of my girls and even though they don't live with me full-time, used my address since the one lives with her dad in another town and the other lives in an apartment in a not so great part of town where it's difficult to get parcels delivered. Of course being mom, I offered to pay for it and let them choose some clothing using the credit. So here I am, I've been a loyal customer and I did not ask for the referral at all, but figured why now use it?
They canceled all three accounts, stating I 'owed' money, but I can't figure out for what because I don't owe them any returns and everything outside of the credit applied was paid for. If anything, they actually owe me money for returns that are pending credit and now I cannot even log into the account which has a style profile built up over a significant period of time to check on my returns!
I don't recommend this service at all because in many cases I have found clothing of the same brand and style at places like Nordstrom rack. There are times I've been able to find things I like BUT I will state this, the styling service is not good at all. It's incredibly frustrating to see items in stock in the store and request them in a fix to get the 25% discount but you never get the items you ask for, SO I think if anyone is scamming here it's this service.
I shop mostly at places like Ann Taylor now because the clothing is great quality, the sizing always true, they stand behind their product and since COVID their prices cannot be beaten. I'll have to take it up with my bank and the payment services I've used like after pay and Klarna now since I cannot track my returns. I think Stitch Fix should ultimately be ashamed of themselves and they really should not offer credit for referrals period since they cannot honor them, and they end up losing customers in the end. I definitely have no regrets now that I think about it, since honestly, they don't deserve my business.
I have ordered extra items from StitchFix beside my regular delivery. The last two items have become lost with United Postal Service. As always I try to order it again. It is out of stock. Sure wish Stitch Fix would send items through United Parcel as I probably won’t order individual items if they are all going to get lost.
We will never order from them again. Did the style quiz which is very specific. They got everything all wrong. Either it was the wrong style or the wrong fit! I do not understand how they could be so off with everything myself and my daughter specified in our quizzes!? For example, my daughter specified on her quiz how she needs shorter lengthed pants. They sent her a pair of sweats that pooled really badly at the feet. I specified that I liked form-fitting tops, the one top I was sent was really baggy on me, and the other was not my style. The only thing I kept was earrings. The clothes my daughter received couldn't have been any further from her style. Obviously, they don't cater to younger customers as all these clothes were very middle age savvy. Very very disappointed.
They suspended my account claiming "violation of the rules" because I supposedly duplicated the accounts and that was totally false, I had $ 201 of credit and they simply eliminated it for unsubstantiated assumptions, they are cheats and not attentive to solve supposed violations, they just assume and decide and voila!!!
I think if you have tons of money to spend on nothing special clothes, this is a great service. I have a sense of style and the pieces I got month after month had NOTHING to do with the style I tried so hard to explained to them. This was my second time trying the service, I first tried it when it came out and I was very disappointed by it. I thought I should give it a second try since a few years have gone by and I thought the service would have improved. I was wrong, just the same clothes that don't match my style nor my budget.
Stitch Fix is a scam if you order more than one person in your household. I ordered a box and it was fine but when everyone else in my family did their accounts were deactivated because they were "too similar to mine" aka same address and card info. My sisters and I are the same size and used my card and they accused me of trying to scam the credit system because the profiles were too similar. It's a shame they didn't get to sample a box for a credit like I did, I canceled my account because it just gave me scam vibes. I understand having a rule that there's only one credit per first time account, but to have that rule on a whole household is odd to me. And saying a family member's account is "too similar" is just weird.
As my description said, the clothes fit well, but there was dirt on the collar of one of the shirts. The earrings I got were pretty but they were silver plated and the silver wore off in about a week. I had said that I would pay for luxury brands. The brands they sent were all their own brands. Overall the clothes look nice but the quality was fairly low. I said that I like a classic look, but have to dress up a lot, and they sent me a pair of jeans with holes in them? I was going to send a few things back but the reason I signed up to give this a try was because I don't have that much time, so I did end up keeping everything for beater clothes, though when I get a chance I may donate some of them.
So it was like I got a handful of unknown brand thrift store clothes I wouldn't have picked myself for about $260. I also got an olive green jacket when I said I liked cool colors like black, silver, or blue. I appreciated one of the styles of shirts that I got, it was very nice but it was the one that had the dirt on the collar. It came off and it's one of my favorite shirts now for when I need to get dressed up. I guess overall I'd say if they could address those problems and if they have better brands and better quality items, somebody could give it a shot.
On Stitch Fix they have you take a lot of quizzes about your style. You can come back every day and take more. It gets very specific and makes you feel comfortable gambling your $20. Don’t. My box was curated for someone 20 years older and 20 lbs heavier than me. It was like my stylist took my answers and picked the absolute opposite. One example, I said I like form fitting shirts and to show off my legs and butt. Every shirt sent was not just baggy but severely and intentionally oversized, one even had a long flap in back to hide your butt. There’s no recourse, you’re just out the money. Everything looked like it came from Dress Barn and was for a middle aged teacher when I said I like bold and form fitting. Don’t do it unless you like bland unstylish clothing.
I can't beleive all the negative reviews listed here! I LOVE this service and have loved every Fix I've received. My stylist has been attentive to my style choices and price points. She reads my feedback and actually listens. I had to contact customer service on two occasions regarding a referral fee and both times the issue was resolved immediately by an extremely polite team member. Don't believe all these reviews, try it for yourself and see. If you complete your profile accurately, you will receive beautiful items. And if you don't like them, you can always change your stylist at any time.
I have a serious complaint against this Stitch Fix and I don’t understand why someone won't address my issue. I’m trying to return products that Stitch Fix allowed me to select while using a code.. Now I guess code/discount/credit not valid? I did not authorize this company to take or attempt to take the full price of items selected from the card they have for me to purchase items.. I have deactivated that credit card account.. You can't reach a "Live" person; now I know why. They all about not taking care of the customer.
I am only requesting a "RETURN SLIP" to send back the items; no response. It's been over 72-hours, since I received an alert from my bank that Stitch Fix was trying to take out $136.41 from my account. "NO CALL or email to explain why". It is the total of the 2-items full price. They can have these overpriced clothes back. I am done. If someone offers you to try and get clothing at a discount on your first order...SAY NOOOO. It's not true. I wished I had read other complaints against this company on social media, but I will be adding mine as well ... Unhappy customer 8/12/2020
Be very careful in agreeing to this service! I agree that Stitch Fix is a unique service and I did like the combination of clothes picked out. Unfortunately I started it just before CV19 & I realized it was an expense I couldn’t take on. There is no Customer Service contact to cancel. You cannot speak to a live person. There is no “cancel” online even though it says you can cancel at any time. I took screenshots to show I followed the directions to cancel but there was no cancel. They continue to charge my cc $20/month. I’ve sent no less than 8 emails asking them to stop.
They reply in about 72 hours if at all. Their last response is that I don’t have an account with them! I sent them a copy of all my cc charges and absolutely no response! This is very deceptive and leads me to believe intentional so they can continue charging me for a product I don’t want. Because it is a monthly service that I initially agreed to my cc company says I can’t dispute. The only option I have is cancel my cc and get a new one to stop the charges. I will never use this company again and will be telling everyone!
I really wanted to like StitchFix. I thought it would be fun, but mostly it's just been frustrating. I filled out the style assessment before receiving my first fix and told them what I did and didn't like. I left feedback on my fixes and asked for certain things to not be sent to me again. And yet, I still kept getting things I told them I didn't want. It's really frustrating to feel like your feedback doesn't matter. I don't know if it's because they have a surplus of items and they're forced to include certain things or if the stylists don't have access to all the feedback customers leave, but it's clear they need to improve their process regardless. I'll just stick to shopping for myself and won't be using their service anymore.
I was skeptical at first. I learned the clothes are very nice & priced decent. I had a problem with a return but, they called me immediately and resolved it. I'm 100% satisfied and I recommend it to everyone.
It seems that two of three items were missing in my return. Customer service reached out and I explained I only kept 2 items. Strange mistake but I they were very polite about the mix up. I sincerely hope that it was just an error in recording at receiving on their end and they find the missing pieces. I'm relieved to know that the response was to not charge me. It was nice to find they default to placing faith in their customers.
I enjoyed that they send a box every 3 month. But mostly these are over the price. I found that same clothes at the outlet mall. Those prices are less than half. Also I returned few items but they charged almost full (because less discount) or $10 difference even if you returned half of in the box. I cancel my membership today, because they still charged full amount by mistake even I returned all of items.
The service, in theory is great. The customer service and follow through are terrible. I’ve been using Stitch Fix for several months. With that being said. I have had a problem with almost every shipment. Problems such as missing items not in the box, items not being credited for items returned.. Packages lost in shipping/return. Customer service contact is only through email where it has taken up to 3 days for a reply. I have used other services such as this...and the prices for styling fee may be higher but it is worth the difference.
Stitch Fix's stylist don't have young women in mind, even though you tell them your age and style choices. I kept receiving pieces my middle aged mother would wear. I only kept jeans and that's about it. It's not a bad service, but I would recommend it for older consumers.
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