Napster Reviews

I had a Napster account for quite a while. When they lost a bunch of licensing for music I canceled my account. Now I'm going on the 3rd month of them debiting my account. I have contacted Napster via email several times and they conveniently can't find any information about these charges even though I have given them pictures of the charges to my account.

I have had Napster for at least 20 years. My husband I have accumulated music and playlists for all these years and loved the service. Family and friends would say "switch to Spotify" to which we always responded that we loved Napster and it would be so hard to move over to another service with 20 years worth of accumulated songs/playlists/etc.

I have been using Napster for decades. I never had any problem until recently when I went to use the service and all of my music was gone. No warning! They knew this was happening and didn’t even warn anyone. Just continued to collect the monthly fees! I am devastated! I spent years downloading music with them. It probably seems weird to some but I can’t live without music. I don’t even know where to start with a new service. I used Napster because I downloaded so much music it was the best option. CS absolutely no help. They acted as though it was ok. Did nothing but say, "Oh we understand," then gave me links to cancel! I really wish that large companies like this would be held accountable for the horrible things they do. Instead the loyal customer get the short end of the stick and we are expected to just smile and take it.

I've had this account for 15 or 20 years and hundreds of songs that I've compiled since the Rhapsody days have just VANISHED, with no explanation. It has been a HORRIBLE experience. I should have canceled years ago, but I didn't want to lose the songs that were left, but it seems they too keep vanishing every time I open the app. For a while now I've been opening playlists I've created to find NO SONGS in them, or only a fraction of the songs I spent days, weeks, months, and years collecting. I finally wrote down all my playlist titles and deleted everything and I'll start over with Apple Music. I hope your newer customers have had a better experience, because I was HOSED!

I have the same complaint as most of the other reviews. I had been a subscriber for years and had built up a library of, I'm guessing probably about 5,000-6,000 songs. I grew up in the 60's & 70's, but also love new hard rock and alt metal so I have a very eclectic collection. Correction, had. I now have only 446 songs! I wrote to Napster asking for a refund for the 2nd half of the year that I'd already paid for and got a form "letter" back telling me "they know how frustrating it can be..." and my account "will be canceled when the subscription runs out in May 2026". I called my credit company and they said that I could file a dispute for 50% of the amount charged. I feel that Napster broke the contract that they made with me so they should be liable for refunding my money. I don't know how it will turn out, but I think it's worth a shot.

Most popular music removed. My play list gone. I quit the service yesterday. Can not listen to any Beatles or anything good for that matter. Bomba Estero gone. Jay Z gone. Come on man. Well it was a good service just last year.

If I could give a rating zero that would be appropriate! They removed my playlist I built over years without notice. They changed the platform so now you cannot download your own music....again with no notice!!! You cannot call them or chat with anyone! All communication through email.

I've been with Napster for nearly 25 years, going back to when it was called Rhapsody. Since the takeover by Napster AI, the music library has deteriorated. All the albums and tracks I used to listen to are gone. I don't know what the plan is for the "new" Napster, but apparently music, or at least the music I listen to (jazz, old rock), is not a part of it. Sorry to let it go after a quarter century, but there it is.

I've been with Napster for almost 10 years. I compiled 5 playlists with hundreds of songs. I'm a "Boomer," so my music went all the way back to the 70's. My phone received a notice that an update was to be installed. On September 3, 2025, the update was installed, after the update 95% of my music vanished. I will be cancelling my subscription as soon as I do a little research and find another streaming service that I like. I can't even remember all the music that was lost, let alone save it again. I've never had a complaint with Napster until now, but this one took the cake.

I've had Napster for years to wake up one day and 80% of the music I listen to is gone. 3 hour playlist. Now on 30 minutes. I pay by the year. Can't get a refund because I purchased through Google Play Store. This really suck. Stuck with it till June 2026. $140 down the drain.

I have been with Rhapsody / Napster for over a decade. Each version only gets worse. I've come to call it Buzz Kill Radio. Tracks, Albums disappear weekly. The search engine is the worst I have ever seen since 1996. It never fails to disappoint. I am saying good riddance.

I've been a Rhapsody/Napster customer for over a decade. Simply put, the service continues to degrade and the Napster posse continue to find creative ways to cheat customers. Music quality is suspect and hasn't kept up with the competition. Subscriptions change/get canceled and customers continue to get billed at increased/inflated rates with no notice, no service credit, no customer service. If you do get a customer service representative on the phone, they can't/won't do anything to help. In fairness, they will apologize on behalf of Napster.

July 11th 2023, I guess there was an outage mid afternoon in my area of RI. I thought all was ok, guess not. Songs are missing, songs showing on PC APP, but not on Phone App. I can not figure what is going on. Every time there is an outage, the issues get worse. Wasting a bunch of time trying to get songs back, downloading, uninstalling and then reinstalling the App. It's become so idiotic now. I will start making my lists on Spotify and dump this Napster thing after so many years. I don't get why Napster seems to refuse to deal with the issues.

The company literally can't keep its services running for more than 24 hours straight. The company has no viable means of being contacted. When the service is down, one cannot access their account to make any changes...(like cancelling the service) So many better "working" options out there. Not worth the headache.

Napster has stopped with Distrokid. I wasn't aware at first. I emailed them and kept getting same response over and over to talk to distrokid. Distrokid told me they don't do Napster anymore. I asked why and no response to that, but anyways, Napster kept blaming distrokid for not submitting my music when it was submitted and resubmitted. I asked distrokid to call or email Napster in which they didn't. So I contacted Napster and they wouldn't do it either.

I started using Rhapsody now Napster over 15 years ago because it came with an mp3 player I bought, and have never stopped using it. This was way before Spotify or Pandora took off and in my opinion, has always had a better platform for finding music, creating playlists and saving music. I have never had any problems with payments or getting in touch with customer service, which back in the day of mp3 players was occasionally necessary. Now all you need is your phone for streaming or offline listening and I have no issues. Audio quality is great. If you are looking for hi-fi audio quality, audio streaming has never been the best option anyhow.

I am a senior who never uses any online music product..Recently there was a $29.99 charge on my credit card. I have never signed in to Napster or used Napster. When I contacted the Co. I was told to go through my Bank and contest the charges. They refused to refund my money. I'm sure that they can tell from the account that there was never any consumption of product. They have agreed to discontinue my account and all information, but NO REFUND. Pretty good scam just think 1000 BOGUS CHARGES a month with no recourse.

I can't seem to get a hold of anyone but they have been charging my credit card (that is in my parent's names) for over 15 years. Can anyone help me figure out how to get it refunded? I haven't used Rhapsody since the early 2000s!!! This is awful.

I have had a membership with Napster for over 8 years, and recently started having my account hacked by some in customer support. I consider Google Play when a link that Napster support team sent a link instructs to let them access my files, cameras, permissions, etc. The link was blocked by my spyware and flagged as harmful to my device! I scheduled a call back with Napster and of course they didn't meet the schedule call.

Fraudulent company. They advertise, along with iTunes, that you can download their songs for burning and ripping, but they only let you download songs into a private section in their app, and argue that it's legitimate and the same thing as a download because you can download it after clicking a download button and can play them out of streaming mode, and they advertise that it's useful and the same thing as a download because you can play the "downloads" when there's an internet outage or downtime out of streaming mode.

Upon Rhapsody being acquired by Napster I had approximately $100 in music purchase credits. Both Rhapsody and Napster showed the credits but because they no longer offered song or music purchases there was no return or compensation for the funds in my account. On two occasions their associates confirmed the credits and were going to apply them to my monthly user access until the credits were used. This never happened and they have now refused to provide communications or assistance in providing access to my Samsung TV when trying to attempt activation that recognizes my account and provides an activation code to enter that returns with an incorrect activation code.

My husband and I were with Rhapsody for a long time until Napster took over. Money begin missing from them overcharging us. Interrupting services with claims they didn’t receive payment even though I had proof they did. I ended up canceling my he Family Plan and switching to a better more honest music app. My husband wanted to stay with Napster because of all the music he had. It was going fine the first few months then he downgraded to a smaller plan. They took the money out our account but insisted the card didn’t go through. I advised them our bank had verified they were not holding funds. That Napster had indeed taken the funds.

I have been a Rhapsody customer since 2009 and for the most part was totally satisfied. After they changed to Napster/Microsoft the client software does not load. There is no help to get it working. 2 years have passed and it still doesn't work. The only way to get their attention is to cancel the service, but Mr. Microsoft I am done. I am also done with Windows and all the bloatware that is included. I would have been willing to pay more for Windows without the bloat. I have now joined the Microsoft Software Sucks club.

We paid for Napster and now we are not able to download music. I have a very large collection and now it is useless. Napster blames it on Microsoft and Microsoft blames it on Napster. This is fraud on Napster, they need to work with Microsoft. I urge everyone to cancel Napster now!

Napster stopped supporting MP3 Players. And left all MP3 player subscribers without music service that was paid for. Now MP3 player subscribers are unable to find a music service like Napster. So, their MP3 players are now useless.

I used this service as Rhapsody and Napster. It's easy to use and I have found almost every song I have ever wanted. I also like the front end of the program and it gives me lots of new choices.

A few months after Rhapsody.com changed to Napster I opted to pay the annual subscription fee instead of a monthly fee. I later decided that I didn't like Napster because their playlists were useless so I decided to cancel my annual membership. To my surprise, I learned that Napster does not offer refunds. Be aware! Napster refuses to give a refund if you cancel your subscription.

I have been a longtime subscriber of Rhapsody. Did not like the re-branding to Napster but stuck it out anyway. Back in April, I launched my app and got a prompt to update my account asap. Doing so, I accidentally created a new subscription! I already had a subscription and did not need another. I immediately contacted Napster/Rhapsody through their help channel telling them I made this mistake and that I would be contacting my bank. BTW the site is automated and you can't speak to anyone. Right away I canceled my subscription and contacted my credit card company. Just found out from my bank, that Napster will not refund me the money and they want proof of my error, just for an accidental subscription! If you click on the help link in their email, it opens to a blank page! There are better music streaming services available. Time for me to go exploring!

Once I get my MP3 music list going, it's great. Why tie up a cell phone when MP3 players are available (unless you're one of those pathetic texting/Facebook addicts)? Handy at the gym, too... Just attach it to my key lanyard. My main gripe with Napster (formerly Rhapsody) is that it's not intuitive for the aging brain. So I occasionally call the CHAT line, which usually is answered by someone who seems to be devoting his/her attention to making Hollandaise sauce rather than thinking about my issue.

Rhapsody no longer functions as it always has. The online streaming part of Rhapsody has always been FREE in the past with some albums restricted to being only for paid software users to buy the albums. Now that it is Napster, the online streaming service is no longer free and for users of the latest version of Windows, using the software to download music does NOT WORK AT ALL! If one checks for help, Napster says to go back to a previous (read: insecure) version of Windows.

I have been a long time customer, not overly happy with service but all these years I made it work on my MP3 player from Sony. Now since the switch in software and companies everything is not working. I tried to cancel and I found out that they refuse to give a refund. I am a yearly customer, and just renewed in July 2016 now stuck until June 2017 no refund. My next step is contact the Attorney General and BBB.

Rhapsody 4 and earlier versions were my choice for downloading music to my mp3 player. I have been with them for at least 7 years and was never dissatisfied. Then came version 6 and the end of version 4. It's been nothing but a nightmare since the conversion. Bad GUI, horrible customer service, irrelevant or incomplete FAQs, fewer players (maybe one or two now) that will sync with the service, exasperating searches, download a symphony or other multi-part form of music and it will appear on your player in random order, not in sequence as needed and customer service can't explain why or how to fix the problem, any of the problems I've had. So as much as I hate to say it, I can better spend my monthly subscription fee at iTunes. I just wish they hadn't discontinued version 4 and let us use it if we wanted. But they didn't. So it's adios, amigo.

I have been having trouble with Rhapsody since they "upgraded" to the current version. First, I had multiple repeats of songs... called customer service. They couldn't figure it out. Now, music won't download to my mp3 player... this has been going on for weeks now, and they can't figure it out. I'm done. I've been a Rhapsody customer for YEARS. I am really loyal to my brands but this is the end for them. I need to find a new subscription service. Does anyone have any recommendations? Not Apple please... I refuse to buy an overpriced iPod.

I will NEVER use Rhapsody again! I was just charged today for my monthly billing and this afternoon my bank just called to inform me that my debit card has been hacked and I have to get a new one because my acct was hacked from using and paying Rhapsody! Now I'm with customer support demanding my money back and all they want to tell me is that I can close my account with Rhapsody. What? Seriously? They don't care that my personal information has been hacked because of them only that if I feel the need I can just close my account!! What a crock!! PEOPLE DO NOT USE RHAPSODY!!!

I signed up for Rhapsody's Premiere service and after a few months, decided to unsubscribe. Their website is conveniently constructed to not allow you to unsubscribe. Once you sign up, they've got you - and your money - forever. They try to throw you off their trail by telling you to unsubscribe through your phone carrier. No, I signed up directly from Rhapsody - it has nothing to do with my phone carrier. After several unsuccessful attempts to unsubscribe through their website and a bad email response from their customer service department, I went to the Better Business Bureau. Hopefully they can get a response from them. I sure haven't been able to. DO NOT do business with this company.

So, I've been a Rhapsody customer for YEARS (about six now, possibly more). I have always paid the 14.99 for 3 devices. Whenever me or another person simultaneously attempt to listen to DOWNLOADED music, I get an error message saying "This account is in use at another location. This session will now end". I called Rhapsody, and they upgraded me to the "FAMILY" plan, which I believe was supposed to be 5+ devices, no ending of sessions. There are still only THREE users on my account and I STILL get my sessions ENDED because 2 or more of us are listening to (DOWNLOADED) music at the same time from different devices. RIPOFF!

I have been a Rhapsody customer for years. With two other users in the house the monthly cost was reasonable to download and listen to all the music we wanted to hear. On our phones (iphone and Samsung) there are no problems. I am very annoyed, however that I cannot take the music I have download on my devices and put it on another device or storage unit like a cd.

After being pimped about 50 times to "upgrade to the new Rhapsody" I took the pain and did it. Thank G I still have the old version on my computer. The new is just a mess for searching for songs. Going backwards Rhapsody.

I joined Rhapsody to enjoy ORIGINAL 50s and 60s songs. A poor choice; most songs were re-recordings. It was when I tried to quit Rhapsody that the nightmare began. Rhapsody had charged my credit card $9.99 for 1 month of service, and I used their website to cancel my subscription. After moving around their 1980s website, "My Account Information" said I had no billing history. That month I was again charged $9.99 on my credit card. I called Rhapsody, but the only information available (from a computer voice) was directions back to their website. The website is worthless, and there seems to be no way of getting hold of a real live consumer services person. The only way I could solve this problem was to call my credit card service, and put a BLOCK on any and all charges from Rhapsody. Rhapsody's website says if you fail to pay, your membership is cancelled. My advice is to STAY AWAY FROM RHAPSODY!

The last several "upgrades" of the Rhapsody player have steadily continued to make it more difficult to enjoy the artists and playlists that have become a part of my life since I began using Rhapsody back in the "Real" days. It takes a ridiculous amount of effort to try find, then enjoy new or favorite artists. The loss of the equalizer is completely nonsensical and the latest version of the player may have pushed me over the edge. I have stubbornly refused to drink the Apple and iTunes Kool-Aid because of cost and what I used to consider a superior product, but Rhapsody's fallen so far that it's no longer even equivalent.