Consumer Complaints and Reviews
I bought about 5 pieces of merchandise from Fredericks over the 2016 Xmas holiday. I needed to return one item because of the size. So I wanted to either exchange for a larger item or full refund (the item had been on sale). I tried calling several times, no answer, no return call... Then finally I received an email a month later saying the item was torn! Of course, I'm pissed, because I hadn't returned a torn item. I simply wanted a refund or exchange for a larger size. They had the nerve to say they were giving me a courtesy store credit. Well, I don't want store credit because the item was not torn... And why would I purchase another item from a company that says I tore an item when I didn't.... What happens if I needed to make another return?
I was able to get a rep on the phone after calling for awhile. I asked for them to show me where the item was torn. The rep promised to call back with a resolution, but after several months later, guess what... She had not. This morning, I just happened to remember after over a month that she never did call back or leave a message. It's unfortunate, but I'm not going to waste any more time fighting with them... The item was $12. I usually don't write reviews, but seems they're in the habit of bad customer service... And I hope enough shoppers see this review to impact their bottom line. ** item #X70-1840.CMTB.L
Very disappointed that Fredericks of Hollywood has become one of those online scammer companies like Rosegal! They have been around for years! Who would have thought they'd need to verify that they are a legit company? Well I sure didn't. I ordered some stuff back in Dec of 2016 and had to return two of the items. One was too small and the other fell apart as I took it out of the package. You have to go through a ridiculous process to return something. I paid for the shipping myself and did not use their label because I knew it would be cheaper. Well they took shipping fees out anyway. Then they sent me an email saying they were sending me a replacement item for the damaged item I received as a "one-time customer service gesture for the trouble". Makes it sound like they were providing awesome customer service and sending me a free item, doesn't it? Wrong! I knew that was too good to be true right when I read it!
They did not refund my money when I returned the damage item. They kept it. Which would have been fine if I wasn't under the impression I was returning it not exchanging it. Now I've been fighting with them to at least get my shipping fees back. Had to provide them with the tracking number and shipper information. Which I did and they just ignore that. I guess I'm lucky I only got scammed for a small amount of money and got an item I don't want for my "troubles", but it's the principle of it that makes you angry. They have terrible customer service and if you're smart you won't buy from them.
I have tried with no luck to receive a refund for items that I returned back on January 7th. I followed everything I was supposed to do and have yet to get a refund from them. I am beyond irritated and frustrated. I just want my money back. Doesn't seem like a hard thing to expect. Especially since they received my items.
Returned merchandise still NO refund check. It's been almost 5 months!!! September 8th, 2016 I returned a few items via 2 day USPS shipping back to Frederick's of Hollywood! I've spoken to a Stacy, Christina & Laura along with sent several emails as to when I could expect to receive my refund check! No supervisor or manager will ever come to the phone or call me back. Frederick's of Hollywood gives me the same answer every single time I've contacted them. My refund check is still be processed by the accounting department and they will email me soon with the expected date the refund check will be mailed out! Today is January 30, 2017, I still have NOT received my refund check!!! My refund check should be a little over $100+ dollars yet, there is no compassion or concern on Frederick's of Hollywood part. I feel disposable and disregarded by the lack of dishonesty that I've been given by Frederick's of Hollywood! This is ridiculous!
Well, I placed my order 01/06/17, rec'd my product yesterday 01/17/17. I originally called cause my local store had closed and I wanted to try on something. I was NOT on hold longer than 3 minutes. Customer service was excellent... Yesterday I read all of the horrible reviews and got scared.. So I called again. This time I was on hold for a little over 5 minutes. I started to get leery but kept the faith. Woman came on phone and told me that my product had arrived yesterday at 1:19pm. Hmmmm I wonder why all the bad reviews. I understand the gift card situation which really sucks for you all. But other than that I was satisfied. Now I shall return after a couple days on the quality of the product.
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I made the mistake of ordering several pieces online again after having a different bad experience a few years ago. The materials are very cheap. The stockings don't stay up and are scratchy. The sizes are very inconsistent. Find another source.
These people are horrible. I was buying my gf a birthday present and I paid for expedited shipping 4 days ago and still have not received a tracking number or anything. I've called and sent multiple emails. DON'T SHOP HERE. THEY WILL STEAL YOUR MONEY.
Enticed by Christmas sales, I decided to buy quite a few of my old favorite FOH bra Extreme Cleavage! I now live in a small town with no FOH nearby; leaving me to purchase online. Was so excited to receive my packages that I opened immediately. Wow... what a disappointment! What happened to the quality of FOH bras?! These were always my go-to bras and I've recommended them to countless women... that is until now! Material feels different/cheaper. Cup size feels smaller as its cutting and bra just isn't like I'd remembered. Did they outsource where bras are manufactured? Did company change ownership? Quality is definitely lacking in the new product!
I used to order from Fredericks of Hollywood on a consistent basis, now I remember why I stopped ordering from them for good. You order something, it doesn't fit, then there is no way to return the item and get your money back. Phone calls and emails get ignored... They are thieves that steal from people and could not care less about leaving you unsatisfied. Their products are not true to size and this is hands down the worst customer service I have ever received. No response to calls or emails... I hope they go out of business. Disgusting. Save yourself the trouble and shop at Bare Necessities... They are a family owned business and will treat you well.
One is wearable but the bra cups are too small even though I ordered a large. I sew. I should know what size to order. The cup size was a B. That is a medium for certain. There is one piece that appeared in the ad to have cups. Nope. Just a chemise, not a baby doll. Finally, the last piece I ordered, I will have to take apart and put back together so that I can wear it. It has multiple pieces and they were sewn together incorrectly. Since these were sale items and I did not keep the packaging, I cannot return them. So, moral of this story is, order from Fredericks in the store, not online. I do not have the receipt, only the shipping package receipt.
Frederick's use to be my favorite store for bras. I have recommended several people to their stores and website UNTIL NOW!!! The bras I always get the quality has gone completely down and they are sizes smaller now like they are made in China. I returned all 3 bras after having to call customer service for 3 times for an RMA number. I finally got one and I talked to a woman who said she was the manager. I explained that I didn't have tags for 2 of the bras. Would this affect my refund. She said no. Well they received the items over 2 weeks ago and I haven't received a refund AT ALL. I have called customer service 5 TIMES and they are always looking into it.
Well today I was told I would be issued a store credit on the 2 bra's and refunded on the 1 in the package. AFTER ALL THIS the last thing I want is any of their stuff. They still proceeded to take 5.95 for shipping & handling off my refund when I said for the trouble I think they should waive that. They said no. I asked what they intend to do to compensate me for all my trouble and grief - basically nothing. They escalated my concerns I sure into the waste basket. THIS COMPANY I USE TO LOVE IS NOW GARBAGE AND THEIR PRODUCTS ARE NOT QUALITY ANYMORE AND THE CUSTOMER SERVICE ARE PEOPLE WORKING OUT OF THEIR HOMES WHO DON'T REALLY CARE. They just want you off the phone!!! I will no longer be a loyal customer and I will tell everyone don't bother.
I talked to a young lady called Sidney regarding my shipment. They gave it to USPS (although I paid for shipment) and USPS doesn't deliver it without any reason!!! Fredericks of Hollywood (Sidney - online support person) doesn't care to help to solve the problem. They have no problem charging on your credit card but no interest finding your package. Please do not shop on this site! They are the worst kind of people to deal with.
My husband had purchased me a gift card for Valentine's Day in late January early February in 2015. I am a very busy person and I have a lot of things going on I had forgot and misplaced my card late October 2015. I didn't call to see if my balance has decreased because I wasn't for sure about their policy and I still had $250 on there. I decided to wait till Black Friday to rack up and buy a bunch of things. They didn't have anything in my size so I wasn't able to get anything.
I then checked daily to see if my size was on on the website then in December of 2015 I checked my balance again still $250. I then called customer care to find out if they still carried my size and the style that I like. They told me that they were a new company and they could not honor my gift card. I had asked questions. I was confused because I get at least 10 emails a day and I have since I was 16. I'm 34 years old now. I never once seen that they were closing in any of the emails.
You're telling me I need to use my gift card within 30 days of them filing bankruptcy? They asked me for my gift card number and security ID that you have to scratch off the back so they can look the card up to help me out. They then got back on the phone and offered me a 10% discount. I would have to spend $2,500 to get back the money that was spent. I believe that is illegal. Since then I have called and spoke to shift lyrics. They tell me that the manager is going to call me. They know me by my name. They know my voice and I call once a week and I've never got a manager back.
I spoke to several different customer care workers and they all tell me that Frederick's of Hollywood sold gift cards and products to help bail them out knowing that they would not honor their gift cards. I then proceeded to tell them that was illegal. They had told me not in California. I then told the supervisor what they said and they claimed it was never said. Told the supervisor to check the recordings because they record everything and you supposed to get back with me and nothing. No call back. No nothing. I get several emails a day saying last hour for sale, extended sale 12-hour sale, sale, sale, sale, sale. But nothing about that they were closing down and you have a small frame of time to use their products. This was totally illegal. What judge would allow businesses to do this?
Oh I almost forgot. 1 of the biggest details after the first phone call and they told me they couldn't honor the gift card and I gave them the number and they get told me and help me out they would give me 10% off. I felt that was a little fishy so I called the gift card hotline again to see what my balance was. I then had $0.00. I called back to ask questions. They claim nothing was done with my card but I know I had money on there the whole time. My husband heard and a few other family members that was in my presence because I always put it on speakerphone. Heard my balance before. My balance after that is a disgrace. They should lose their business license. They stole.
I have a $50 gift card I received before April of 2015. Unfortunately I didn't order/buy anything. I went online to purchase something tonight and discovered that my gift card was no longer any good and instead I can receive 30% off my order. Even when I tried to do that it wouldn't let me. I'm completely dissatisfied with Frederick's of Hollywood. I use to love shopping with them. I didn't have to research very long to discover that the company has sold and since gone downhill. I thought it wasn't legal for gift cards to expire or become void? I will not be purchasing anything from them after reading all these complaints. I shouldn't have to spend my money to get a discount when I already have a gift card that's worth $50. Something is wrong here!
I have a gift card issued before April 2015 so because Fredericks of Hollywood is under new ownership, those are not being honored. They are offering 30% of instead, but I had close to $60 on my gift card and in order to get my money's worth, I'd have to spend $200. I feel that is ridiculous and really bad customer service. Not only that, I had called a week ago and was told I'd get a call back from a manager, but never did and had to call again. I will never order from them again and I hope they have to file bankruptcy also.
I placed an order back on January 31st of 2016, I kept checking the status of the order and all it said was that it had been sent for processing. It is today February 10th and I still have not gotten my order and it has not even been shipped. I called twice and all they said was that the order had not been shipped and they did not know why. I also emailed them 4 times. They replied back once. After they found out my frustration they started ignoring me. I placed a gift order for my girlfriend for Valentine's day which they ruined because I have not gotten anything and I can bet I won't get it at all. I placed an order from Victoria's Secret, the same exact date got free shipping and got my order within 3 days. This is extremely disappointing and not good customer service at all.
After reading all these reviews, I'm surprised this company is still in business!
On Dec.16, 2015 I made an online purchase with Fredericks of Hollywood. I ordered 4 bras and was charged for 4 bras. However, when I received my items on Dec. 20, they had shorted me a bra. I called their customer service line and was told they would contact the warehouse to see what had happened and that someone would contact me later that same day to get things sorted out. I have been trying repeatedly since Dec. 21 via phone calls and their online customer support and have had absolutely no help whatsoever.
Today, Jan. 6, I tried to call one last time and left the customer service line a message to get in touch with me. I have no faith in them to do the right thing so, I've contacted my credit card company and turned it over to their fraud and dispute department. That's when I found out Fredericks did charge me the full amount. Thanks to my credit card company the situation has now been handled accordingly! I will never do business with this company again. They are HORRIBLE to deal with. They steal from their customers.
I placed an order with FOH on 11/13/15. It shipped on 11/23/15 and was supposed to be delivered on 11/30/15. Due to USPS complications the package was deemed "undeliverable" and was returned to sender, aka Fontana, CA (home of Fredericks). On 12/11/15 the returned package was "out for delivery". It is now 12/30/15 and I have NOT received a refund for my order, nor have I received my order. I have called customer service at least four times and am always on hold. Customer service is NOT helpful and if you are on hold for 10+ minutes you automatically are sent to their voicemail, which they do not check. This company is impossible to get a hold of and they will STEAL YOUR MONEY. DO NOT SHOP HERE. I am half tempted to file a fraudulent charge with my bank.
All Frederick's stores are closed, you can only buy online but NOT if you got a gift card. FRAUD FRAUD FRAUD. They will give a 30% discount so we have to pay MORE. My acct says I have $81.67 and Frederick's stole it! The balance inquiries is 800-242-5353. I want my money or merchandise.
I do not suggest buying from Fredericks of Hollywood. They send me a product with defects. I was sent a bra that had a crease going across the cup. I wore it a few times hoping it would straighten itself out, but it can be seen through everything I wear, even a sweatshirt! I contacted the company and told them the situation and it was on the 60th day. They dont guarantee their products and stand by them!!! I wouldnt suggest buying from Fredericks of Hollywood!!!
I have been a client of Frederick's since the 1990's. I have always been happy with the products and customer service. I ordered a few bra's online and one did not fit properly. I tried to request a RMA and what a joke! It has been 1 week and I cannot get anyone to contact me via website, email or phone. I put in 5 RMA request via website and nothing. I called twice and left voicemails with no response. Today I was finally about to get a RMA via the website but it does not have the address for returns anywhere on the website and or the RAM slip. The gal that I talked to today, first time able to talk to someone, gave me the address of: 17300 Slover Ave, Fontana, CA 92337 we will see. So frustrating!
Ordered from Fredericks about or on 10/20/2015, and paid for the extra money on shipping to receive my order within 4 to 5 days. And received tracking numbers for two orders. One was for FedEx and one for USPS. And neither of these companies can locate my tracking number. Well I Have continued to read complaints with the Better Business Bureau and can now see that I am being scammed by the company. And yes this isn't fair. Every complaint has been exactly the same.
I was having breast surgery and so my boyfriend got me $300 in gift cards from Fredericks. I went to use them and find that the cards are void, but can be used one time for 30% off. He and I are both livid. I have called, left messages, and (by the rudest customer service agents) told that there is nothing anyone can do. No manager will call me back. So, tomorrow, I will call corporate AFTER our attorney has his hands all over this.
Bought a FOH gift card recently? Yeah, me too. The website announced that they are "not able to honor" that gift card, based on the company going "bankrupt" as some point. A) They are open for business and making profit NOW, and B) I am not a creditor, and my purchase of a gift card is not a loan. Bankruptcy is not an acceptable excuse to tell me I am just out of luck and the cash I handed over to the cashier is just gone, into a hole (in someone's golden parachute). I am not the only one who has had this problem, FAR FROM IT. This is criminal, and there will be consequences, legal or otherwise.
I placed an order in early July, finally received it in the middle of August, after emailing to find out expected delivery date. Received the items, poor to moderate quality, none of which fit. Went to site to request return, button would not take me to return page. Emailed the company, twice, was sent a link for a return authorization, didn't work. Emailed 2 more times, told I would need to call to talk to a representative. I work long hours, Monday thru Friday, no chance to call. Their 30 day return limit had expired by the time I was told to call. Guess that was $150 wasted dollars.
I ordered two separate orders of $80 a piece in JULY. Weeks went by with nothing, no order number anything. I finally received an email saying they are having a problem with their online ordering and here's a coupon to amend it. Uh no thanks why would I order again? After two months I finally received like 3 of my items. Oh and when it did? They charged my card $50 and $25. I had already paid my $80 twice for my items then was charged another $75 for three things. That is stealing.
I call and get nothing, no answer. It's now almost October and they sent me an email saying they cannot fulfill the other items, "Here's another coupon $20 off $50". Yeah why would I buy anything there ever??? Not to mention ZERO refund and they stole an extra $76 from my account! This is wrong. Save yourself the trouble. Do not buy anything from them! I made this order in July. It's now almost October. I have $40 worth of $160 of merchandise I paid for, and they charged me an extra $75 so $235 for what? $40 of cheap looking underwear. I'm so angry!
I ordered a lingerie set. The set came with a shirt, pants and shorts. First of all it took a month for me to receive the set and after my order finally arrived I was so disappointed. My first disappointment was the way the item was packaged. It looked as if they balled the items up and threw them into a plastic bag then into a plastic shipping bag. That was so low class of such an old company. My next issue with the items I ordered was the quality. The quality of the material is so cheap, I literally could have went to Walmart, found the cheapest material possible and made these items by hand.
I will never order anything from Frederick's again. I had more respect for this company because they've been around for so long. It's a shame they don't value their products anymore. I called customer service to complain and asked for a refund. I was told to ship the item back and pay for the shipping. After the warehouse receives the item it will take about 60 days for my money to be refunded. Like really? It took you minutes to take the money off my card but two months to be refunded! I'm done!
If I could give 0 stars I would. I've placed about 3 orders so far and each and every order has been messed up. 1st order, I was charged but only received 2 out of 5 items. 2nd order, charged and received 3 out of 5 items. 3rd order, charged and received completely different item. I've called and emailed several times. I was told someone would contact me to get the item returned and receive a credit. 30 days later and no one has called. I called again and was told to email pics of the wrong item and I would be emailed a return label. I've emailed pic 3 separate times with not 1 response. I'm thinking I'll be better of selling this wrong item online considering if I do send it back I'll never get my credit. This is the WORST company I have ever dealt with for online orders and they have the absolute WORST customer service practices. I've filed complaint with Better Business Bureau as well as the Federal Trade Commission.
I've ordered 99.00 worth of merchandise from Fredericks of Hollywood. 40 on the 6 of September and 59 in June. I have never received anything. I've called and they just kept giving me dates on when my merchandise will arrive. Nothing never arrived. I've canceled my order that I've made in June and never received my money back. Someone should shut this site down.
Fredericks of Hollywood Company Profile
- Company Name:
- Fredericks of Hollywood