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I Bought 6 items from the online store. I am 5'7" and 180lbs, 36D and I know my measurements. Their sizing chart doesn't match their lingerie at all. I could wear a large in some items perfectly but in other similar items they were way too small. Some items were not as pictured, like odd extra fabric that stuck out on the sides, loose fabric on the front of a full figured bra and the transparency of fabric were different than detailed pictures. NO EXCHANGES are made at Fredericks! What?! I will not order again from them.
In an age of high performing companies this one defies the trend by operating badly and without concern for customers. I bought an item for my wife to be delivered in 4/6 days. 9 days later it’s not arrived and the tracking number does not work. I have emailed customer support (not correct terminology for these clowns) and have not received one reply. I guess I might receive the product I paid for but maybe I will not. Who knows? Certainly not Fredericks and they have no desire to help or communicate. Don’t buy from these bad business people. Instead put pins in your eyes. The experience will be much the same.
Wow so disappointed, I never thought to check complaints because they have been around for years. I use to receive the magazine and they use to be in malls so when I decided to place my order on 11/23 I never thought twice about it. I have yet to receive tracking and still no product in hand. I have called twice and waited for over 30 minutes without any answer. I have also emailed them twice and no response. Seriously Frederick's what a disappointment. Never would have thought I would have gotten scammed.
I ordered 3 items on 11/9/2018. When I did receive my package 2 weeks later it was someone else’s order in there. I sent an email immediately to them and I didn’t not hear back for over a week. When they did email back they asked me did I want a refund or my order and I said my order. They sent me a return label I mailed it back on the 25th. I sent an email yesterday asking about my order - still no reply. I am going to ask for a refund and go somewhere else.
Ordered 5 pieces from Fredericks. A bra set, a couple thongs and a garter belt. The items were wrong than what I ordered online. Returned back to them within 1 week using their pre-paid label. Dropped off at FedEX. 3 weeks out I never got a response that they received the package. TRIED to contact customer service. It was non-existent. No reply to emails and phone calls to the 844 number. Was on hold for 30 minutes and disconnected from their end before speaking with a representative. Never received refund on items that weren't even what I ordered. SCAM!
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I've been waiting literally a year for them to get my favorite thongs in a color other than white and in a size other than small. Seriously Fredericks, restock your products or shut down your useless website!! I'VE NEVER BEEN SO DISGUSTED WITH A COMPANY IN MY ENTIRE LIFE! GET YOUR CRAP TOGETHER!
I remember when Fredericks had great quality products. It was my go-to lingerie store but ever since they got out of the malls they have horrible quality products. Still, I have them one last shot at the end of June 2018. The items arrived and were substandard quality. I was issued a return slip, sent my products back, sent numerous email to check on the status of my return, and I AM STILL WAITING... in October 2018. I need my money back. It's not our problem you all can't get it together.
Man! This company has won the award for WORST customer service in my book. I am a huge fan of the company, but God forbid the website crashes or has a glitch in the middle of making your purchase! They will not help you with anything! They will just tell you that they are sorry and there’s nothing they can do, which is a complete and utter lie because I have worked in plenty warehouses and customer service jobs to know that every customer is valued and there’s always something you can do. The worst part is, I literally told the lady on the phone that I just wanted to change to two-day shipping and I would be more than happy to pay the difference but no! Mind you, it was within the same hour of making the purchase. Once you submit the payment it’s like you have sold your soul.
Purchased a couple of items for my partner. The website was very unclear. We thought we were buying the full set, not just the bras without bottoms. We returned the items and paid for shipping through the post office. FOH still deducted $19.95 from the sales amount. The company has awful customer service and worse business practices. I feel like I have been robbed. I will never shop at this store again.
Followed their policy with an RMA and used their return label. The items were returned on 6/26/18 and signed for via FedEx by RMELSSA. Their return policy says it will take up to 7 days (not business days). Emailed at 7 days, in 7/3. No response. Emailed on 7/10. No Response. And STILL no refund. Having to dispute now with my credit card company. What I thought used to be a reputable company has turned into low quality scammers. Beware.
I just wanted people to know that they are not dealing with the same quality Fredericks products they were used to in years past from the brick and mortar stores! I was a loyal Fredericks customer when the stores were opened. In my opinion, they had quality bras at a decent price. I decided to try the online since the products looked very similar to what they offered previously. I first ordered two bras in the same style... One in white and one in black. The bras I received were very poor quality and didn't even look like the pictures on the website. I promptly returned those and decided to try one more time. I again ordered two of the same style one in white and the other in black. This time the sizing was completely off! I am a 40DD and these bras looked like maybe a 36C!! It was so ridiculous. I ended up returning those as well.
As for the refund process, that is completely awful as well. It took almost three weeks for the refunds to appear back into my bank. I actually sent an e-mail to their customer service department inquiring about my two refunds. I received a "canned" answer saying that they will respond within 72 hours. I NEVER received any reply to any of my e-mails. I actually sent them twice. I will never do business with this company again. It's a shame that the original owners' reputation is being tarnished by this joke of a company that bought them!
I bought two bras for about $70, both didn’t fit so I printed their return label, sent them back only to find that I’m responsible to pay shipping. That is the original shipping of $9.95 and then the return shipping of $5.00. They make $15... you get nothing.
I ordered from what I thought was Fredericks of Hollywood. But then found out (after I ran into issues) that the company declared bankruptcy, and is now owned by Authentic Brands Group. Not knowing this, I ordered some items from their website, which were delivered fine. However after I decided not to keep some items, I ran into problems. First, their website can't seem to find my order, and thus I can't generate a return label. I then tried to call them numerous times over a time span of 6 days, and could never get past "we're helping other customers".
When, after spending long periods on hold many times, I elected to have them call me back from the cue, I did receive a call only to have a machine tell me no one was available to answer my call. I then decided to send an email to their customer care - which seems non-existent as well as no one ever replied. And thus now I am stuck with a bunch of stuff that doesn't fit, and am out of $$. I will never order from them again!
Order online and expect unrelenting daily SPAM not only to the email address provided but to the cellphone number. Outrageous violation of privacy. Ignores unsubscribe requests several time. Rely on email filter. Phone SMS harassment is more difficult since the firm seems to rotates sending numbers to evade blocking.
On 11.26.2017, I ordered $190.50 worth of merchandise from FOH and received all the items within one week. Everything was fine except for two items: one of the bras was defective and the chemise size was mislabeled to the extent that there was an 8" gap where the zipper didn't meet [a tad too small - and the plastic material makes it inappropriate to use as an apron :)].
I immediately emailed the company about the bra, including a photo, explaining that I did not want to pay return shipping for a defective item. I received the typical auto-response that someone would contact me. A short while later, I attempted to try on the chemise, which was waaay too small - and this is using THEIR sizing chart. Again, I sent another email, plus a photo, an explanation, and the reason I didn't think I should have to pay return shipping. Got the auto-response reply, and then the wait began.
It is now 9-days and numerous calls to Customer Service later, and I still haven't spoken to a human - I have only received robocall responses claiming they're too busy to assist, but will contact me. They haven't. Tried to get a contact number for their headquarters, but every number I found on the Internet was disconnected.
Fortunately, I used a major credit card for this purchase. After speaking with a young woman in the Dispute Department, I won't be charged for these two items, although I will need to submit a Dispute Claim along with documentation of my many attempts to contact them. I chose this method over reporting them to our state's Attorney General because it's faster, and it will get FOH where it hurts - their profits. The company has been in business for so many decades that it never occurred to me to read reviews prior to my order. However, this will be my last. Why deal with this level of disappointment and frustration when uncomplicated purchases can be made on Amazon, Etsy, eBay, Wish, and numerous other sites.
I went online Black Friday weekend. Their website had a special for $20 bras, $3 panties and free shipping. I loaded up my cart and paid with Apple Pay and the company charged me for shipping!!! I’m not out the range, I’m in the same country, so when I go to email their customer service they give me the runaround several times giving me different excuses why I got charged with shipping. Not once did they say I was out of range, but they did try to lie and say that the special was over when I had placed it, when it was hours before midnight and their website was still advertising the special, their last minute emails were blasting my inbox.
So explain to me how did I get the sale items still and the shipping wasn’t honored, if supposedly the “special” was over!?? I write back to cancel my order and then they say I can’t cancel because it is in the warehouse, two days later I get an email saying it’s barely going to ship out! Why they couldn’t pull back the order... because they love to scam people out of their hard earned money! I WILL NEVER SHOP AT FREDERICKS OF HOLLYWOOD!!! No wonder it shut down in physical locations. The company is a disgrace and they need to be shut down entirely!!!
On October 22nd I received a Fredericks of Hollywood gift card from a friend because I just went through Breast Cancer reconstruction surgery. I was very excited to get my first bra ordered! I placed an order on Fredericks of Hollywood website and I purchased $50 worth of bras. All was going well until I got a package in the mail with someone else's order not mine. So for $50 I ended up with $16 worth of someone else's panties. Great. So I contact Customer service and I am sent a shipping label. I am told I do not have to ship it out yet just print out and activate the label and they will send my order.
Today is 11/10. I have reached out to Fredericks of Hollywood on numerous occasions and now they have just stopped replying to my emails. I was told to correspond through those email messages with the lady who sent me the shipping label. CRICKETS. They are just plain ignoring me now. I STILL do not have my original order. I do not know if I ever will see my original order. I am getting pissed off and fed up with their lack of communication and customer service.
Why is it now the 10th and I still do not have even a confirmation that my original order has shipped out? This is ridiculous. They should be ashamed of themselves. Not only that, but I feel like an idiot for not reading their reviews before I made my purchase. I have no idea how they are allowed to operate as a business. Seems to me they are in the business of ripping people off instead. I will never order again from Fredericks of Hollywood, even if I do end up getting my order because this is all just ridiculous. The order I received was for a lady in Oregon. I am in Texas. I mean what kind of incompetent people do they have working for them anyway?
I placed an order, 3 minutes EXACTLY after. Sent an email to cancel. Order arrived. Several days to respond to all emails. Refused to return the items. Weeks to respond. Their policy states to email within a 30 minute time frame. Which was done and provided documents. Horrible service. Go to Victoria secret. Never shop there. You are not a thought to them.
Order placed Friday, 8/11 with $20 extra paid for 2 days shipping. Called Wednesday, 8/16 and the lady assured me my order was shipped that day and would arrive by Friday (already a bit pissed as I now paid $20 for 4 days shipping but ok). Called Thursday, 8/17 when I still didn't get a tracking number and was told one of the items was on back order so if I wanted they could now ship the other items and they would arrive on Monday. No thanks, too late! Cancelled my order and requested a refund. And suggested they alert customers to delays/backorders/etc instead of just sitting around waiting for us to ask. Called today, 8/31 as refund has not arrived. GUESS WHAT??? They cancelled the order but did not issue a refund. What the crap is this? So now I have to wait while they enter a ticket to the billing department to hear back on when I'll get my money. Who operates like this?
I do not know how this company is still operating. Based on the reviews and my personal experience, they are THIEVES! I ordered about 5 pieces of lingerie totaling $160 in early March 2017, received the items and did not like any of them due to the fact they were made of incredibly cheap material and quite frankly I could go to Target and get better quality lingerie for half the price. I immediately sent my entire order back. I tracked my order via FedEx and once delivered a week went by before I contacted them due to no acknowledgement from them that my return was received. I was told that it takes up to a week to process and that was it.
Fast forward a month later I have emailed customer support 8 times about my order with ZERO response and NO REFUND. I am now filing a complaint with the Better Business Bureau, and will try to dispute this with my bank. I have never seen a company that are such outright THIEVES!! How they are still in business blows my mind. DO NOT BUY FROM THIS COMPANY!!! If you need to return anything you are basically throwing your money out of the window!! I hope everyone that has experienced the same situation also files a claim with the BBB and let's shut this SCAM of a business down!!
I emailed with customer services as their website was having issues and none of their products were displaying. I overcame that hurdle to come across trying to pay with a gift card. They explained to me that their stores shut down and they are online only. That should not affect the value of a gift card. They replied stating if I have the gift card and could send in a picture with the barcode and a receipt. If they could not verify they would give me 50% off my order. The receipt ink is gone but the clerk had written the value on the card. I sent in picture of both front and back of card as requested. I have received no response back. That is money someone spent towards a gift for me and now they simply get to keep it. This company is committing fraud!! I cannot charge someone for a good and not give them something in return, that is called STEALING!!!
I bought about 5 pieces of merchandise from Fredericks over the 2016 Xmas holiday. I needed to return one item because of the size. So I wanted to either exchange for a larger item or full refund (the item had been on sale). I tried calling several times, no answer, no return call... Then finally I received an email a month later saying the item was torn! Of course, I'm pissed, because I hadn't returned a torn item. I simply wanted a refund or exchange for a larger size. They had the nerve to say they were giving me a courtesy store credit. Well, I don't want store credit because the item was not torn... And why would I purchase another item from a company that says I tore an item when I didn't.... What happens if I needed to make another return?
I was able to get a rep on the phone after calling for awhile. I asked for them to show me where the item was torn. The rep promised to call back with a resolution, but after several months later, guess what... She had not. This morning, I just happened to remember after over a month that she never did call back or leave a message. It's unfortunate, but I'm not going to waste any more time fighting with them... The item was $12. I usually don't write reviews, but seems they're in the habit of bad customer service... And I hope enough shoppers see this review to impact their bottom line. ** item #X70-1840.CMTB.L
Very disappointed that Fredericks of Hollywood has become one of those online scammer companies like Rosegal! They have been around for years! Who would have thought they'd need to verify that they are a legit company? Well I sure didn't. I ordered some stuff back in Dec of 2016 and had to return two of the items. One was too small and the other fell apart as I took it out of the package. You have to go through a ridiculous process to return something. I paid for the shipping myself and did not use their label because I knew it would be cheaper. Well they took shipping fees out anyway. Then they sent me an email saying they were sending me a replacement item for the damaged item I received as a "one-time customer service gesture for the trouble". Makes it sound like they were providing awesome customer service and sending me a free item, doesn't it? Wrong! I knew that was too good to be true right when I read it!
They did not refund my money when I returned the damage item. They kept it. Which would have been fine if I wasn't under the impression I was returning it not exchanging it. Now I've been fighting with them to at least get my shipping fees back. Had to provide them with the tracking number and shipper information. Which I did and they just ignore that. I guess I'm lucky I only got scammed for a small amount of money and got an item I don't want for my "troubles", but it's the principle of it that makes you angry. They have terrible customer service and if you're smart you won't buy from them.
I have tried with no luck to receive a refund for items that I returned back on January 7th. I followed everything I was supposed to do and have yet to get a refund from them. I am beyond irritated and frustrated. I just want my money back. Doesn't seem like a hard thing to expect. Especially since they received my items.
Returned merchandise still NO refund check. It's been almost 5 months!!! September 8th, 2016 I returned a few items via 2 day USPS shipping back to Frederick's of Hollywood! I've spoken to a Stacy, Christina & Laura along with sent several emails as to when I could expect to receive my refund check! No supervisor or manager will ever come to the phone or call me back. Frederick's of Hollywood gives me the same answer every single time I've contacted them. My refund check is still be processed by the accounting department and they will email me soon with the expected date the refund check will be mailed out! Today is January 30, 2017, I still have NOT received my refund check!!! My refund check should be a little over $100+ dollars yet, there is no compassion or concern on Frederick's of Hollywood part. I feel disposable and disregarded by the lack of dishonesty that I've been given by Frederick's of Hollywood! This is ridiculous!
Well, I placed my order 01/06/17, rec'd my product yesterday 01/17/17. I originally called cause my local store had closed and I wanted to try on something. I was NOT on hold longer than 3 minutes. Customer service was excellent... Yesterday I read all of the horrible reviews and got scared.. So I called again. This time I was on hold for a little over 5 minutes. I started to get leery but kept the faith. Woman came on phone and told me that my product had arrived yesterday at 1:19pm. Hmmmm I wonder why all the bad reviews. I understand the gift card situation which really sucks for you all. But other than that I was satisfied. Now I shall return after a couple days on the quality of the product.
I made the mistake of ordering several pieces online again after having a different bad experience a few years ago. The materials are very cheap. The stockings don't stay up and are scratchy. The sizes are very inconsistent. Find another source.
These people are horrible. I was buying my gf a birthday present and I paid for expedited shipping 4 days ago and still have not received a tracking number or anything. I've called and sent multiple emails. DON'T SHOP HERE. THEY WILL STEAL YOUR MONEY.
Enticed by Christmas sales, I decided to buy quite a few of my old favorite FOH bra Extreme Cleavage! I now live in a small town with no FOH nearby; leaving me to purchase online. Was so excited to receive my packages that I opened immediately. Wow... what a disappointment! What happened to the quality of FOH bras?! These were always my go-to bras and I've recommended them to countless women... that is until now! Material feels different/cheaper. Cup size feels smaller as its cutting and bra just isn't like I'd remembered. Did they outsource where bras are manufactured? Did company change ownership? Quality is definitely lacking in the new product!
I used to order from Fredericks of Hollywood on a consistent basis, now I remember why I stopped ordering from them for good. You order something, it doesn't fit, then there is no way to return the item and get your money back. Phone calls and emails get ignored... They are thieves that steal from people and could not care less about leaving you unsatisfied. Their products are not true to size and this is hands down the worst customer service I have ever received. No response to calls or emails... I hope they go out of business. Disgusting. Save yourself the trouble and shop at Bare Necessities... They are a family owned business and will treat you well.
Fredericks of Hollywood Company Information
- Company Name:
- Fredericks of Hollywood