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Reviewed Dec. 19, 2019
They are out of business in the malls for a reason. They can't change with the times. The website is very outdated. It is awkward and annoying pop ups obscure the page when you are trying to search. The search function is not accurate. The page loads slow on high speed. The measurements are not detailed. Size 8 is a medium means nothing to me. It's lingerie, show a bust, waist and hips sizing. The gown I got had a huge stomach area and tiny hips. I'm not a pencil. poorly made. The worst part is the returns. They give you a PNG file to download. A PNG FILE! What is this 1999? I had to find a file converter to PDF and even then the part the post office would scan is partially cut off. Did someone's great uncle design and maintain the site? Get an IT professional for goodness sake, you're in CA.
Reviewed Nov. 8, 2019
Received an email for $11 sale on bras and lingerie. I am a petite female so of course the smaller sizes fit me. Upon shopping around on the website there was no offers available to me unless I wanted to look for a one-size fits all outfit, which we all know the one size does not always fit all. It is very unfair and unprofessional to not offer sales in all sizes that you normally sell.
Reviewed Oct. 29, 2019
All (12) items I ordered came in proper package and on time to Canada. But the items don’t look same as on website. :( Their stuff in reality is completely different and Cheap!!! Glad, at least I ordered most of items on extra sale... But don’t know yet, how much will be invoice for duties/taxes for Canada.... All 12 Items of Lingerie, I received from them, made of cheap - cheap fabric :-( Deana Mesh rob, that I received in reality, completely made from different colour and type of fabric. Fabric their lingerie made of, Reminds me ->> Cheap fabric of $- store products and Cheap Halloween costumes made in China. And lingerie sewed in non accurate way, stitches are horrible:-( Very Low and Cheap quality lingerie, don’t recommend. :-(
Reviewed Oct. 12, 2019
This experience has been awful! I’m so upset that I spent $45 on product not including tax and shipping for it to come in and not be as advertised. Then I go to return it and they refund me $4.97! Why??? So I emailed them to ask where the rest of my refund was and to give me a breakdown as to how they could justify $4.97 and it took them over a week to respond. They still have not responded with an explanation of why I only received this amount. None of my items were final sale or even clearance. And nowhere in their return policy does it specify getting only a partial refund. I’ve been emailing them and still getting no response. I hope at least this review will prevent anyone else from shopping there. Don’t waste your money!! And save yourself the stress.
Reviewed Sept. 21, 2019
I ordered some final sale underwear on a Friday night. I had a free shipping code but there was no place to put it so I clicked the next button and my order was submitted before I could input a code. I immediately tried to cancel it through their complicated system only to be emailed that my item had already shipped. Really, late Friday night a minute after I ordered? And then the item I ordered was $2 but shipping was $10.95 which is INSANE for lingerie. The following morning I got an email that the item shipped so I should’ve been able to cancel it. Terrible service, will never order again.
Reviewed July 29, 2019
Ordered an item and it was way too small. I paid for return shipping so they wouldn’t charge me. They only refunded $17 for a $30 item!!!! Emailed several times!!!! You won’t get your money back for returned items which are not true to size.
Reviewed June 17, 2019
Return policy is no returns on sale items. Absolutely no exchanges. If they do accept your return, they will deduct 5.95. Received poorly made corset and no one answered any of my emails for return. They just sent me the initial email on return policy. Considering I would lose 33% to have received defective merchandise, I’ll just have it repaired. Bad customer service and poor merchandise.
Reviewed May 29, 2019
This people are legit scam, I emailed them since May 22nd 5 mins after placing my order to change the sizes after I read reviews online about how their stuff runs terribly small, till date only an acknowledgement email I received, no one is responding on FB, email, phone, Instagram and they delete the messages after reading without responding. They went ahead and send extremely terrible bras, even the one at Primary that's 3 for $10 is by far better than it. Please read reviews on Google before shopping from them.
Reviewed May 28, 2019
I purchased several items a couple of weeks ago. One of the items was damaged. There is no phone number to reach an actual person regarding issue and the company hasn’t responded to my emails. I elected to mail everything back because they didn’t respond. Now, I’m waiting to see if they’ll actually refund my money! Avoid this company!!!!
Reviewed April 5, 2019
I had purchased some items in December 5 of them which 3 of them got returned and my account which I paid with I closed it. So now I am going back and forth with this idiots trying to get my money. They said, "We have to return it how you originally bought it. I explained it to them that mMy checking account is closed. "Send me a check or give me store credit." Since now it's April 5, 2019 they are escalating this to a higher management to get an approval to give me my money. Waw I am never going to purchase anything. This is BS. It not like I am asking them to give me their money. It's myyyy money....
Reviewed April 1, 2019
NIGHTMARE EXPERIENCE! I placed a order for four items. When I received my order, I was missing one item (bra). I tried calling, but was on hold for over a half hour before they hung up on me. I sent an email, which they responded to and asked for additional information. I responded with the information. I then received a reply that the issue was being looked into and someone would contact me. It has now been over three weeks and I have not heard from anyone. I tried calling three times today. I was hung up on each time after waiting between 30 minutes and hour. I paid for a bra that I never received and no one will respond to emails or answer the phone!
Reviewed March 20, 2019
Email sent today: "Hello, I have never seen a company more disorganized and difficult to get a hold of. This item was returned over two months ago and I have yet to receive my money back for any of the items. Your emails are indirect and do not answer clearly. Your phone lines are impossible to get a hold of anyone. I've been on hold on numerous occasions for over an hour. There shouldn't a phone number if there isn't anyone on the other end. All I want is my money back for the three bras I returned as they were not clear in their descriptions."
Reviewed March 19, 2019
I placed an order for multiple items and when I got my order in it was missing an item and all of the lingerie was too small. I reached out to customer service via e-mail and they responded the next day and asked for additional information so they can look into it. I responded with all of the information and a few days go by and I hear nothing, so I resend the e-mail with all of the information.
A few more days go by and I hear nothing so I called the customer service department half an hour before they close. I was waiting to speak with someone for 45 minutes when all of a sudden I hear a message that I called after business hours and I have to call back and it hung up on me. I called again and I was told that they are unable to issue a refund, that they can reship the item or they can issue store credit. I don't want them to reship the item because everything else in my order the sizing was WAY off, but it was all clearance items so I wasn't able to return them, so I didn't want them to reship, I just wanted my money back.
They said their policy states they can not issue a refund, they can only reship or give store credit. Yet nowhere on their website does it say anything about ONLY issuing store credit, especially since it hasn't even been 30 days since my order. So they messed up and didn't send me my full order and I'm being punished for it. This is horrible customer service! I've been a long time customer of them and have placed a couple hundred dollars worth of orders in just the past month and this is how I'm treated! I will never order from them again. I am extremely disappointed.
Reviewed Feb. 25, 2019
I bought several products at the beginning of this month. 1 items was so small it wouldn't go over my head. I am 5'8" 137 lbs and this thing would have fit my cat! I ordered some stocking and they all came in as the wrong item. The last thing I ordered I didn't even try on because what was the point. I finally got through to customer service they sent me a new label because nothing was sent with this order. I sent everything back asap and see it was all del on the 11th of this month. I have yet to see my refund or be able to reach customer service. I have emailed and called. NOTHING! WORST SERVICE EVER!!! I remember this used to be the go to place and now it's crap!!! I plan on filing a complaint and reporting to the BBB. DO NOT BUY FROM HERE! SAVE YOUR MONEY!!!
Reviewed Feb. 10, 2019
After reading a lot of negative reviews, I think the company was not that bad. I ordered 6 items online. 4 business days after placed the order, I received a refund for 1 items which was out of stock. I think it's fair. Then 2 business days after, I received another email to let me know that my order was shipped. The warehouse was in Los Angeles, and my place was 1-hour driving distance away. I received the package 2 business days after. So it took 8 business days since I placed the order online and finally received my package. The customer service was pretty good. All of the items I bought were on sale more than 60% off. So the price was around $10 to $20, for each item. The quality was ok with that on sale price. But I think the original price was way too high, because the quality was not that nice. I was happy with my purchase.
Reviewed Feb. 4, 2019
This is the worst customer service I have ever experienced. None of the items I ordered were sized as the website described. Everything was too small. I sent my order back the way the return policy instructed. I was then issued a partial refund. When I finally reached customer service through email after multiple failed attempts over the phone, I was told we didn’t ship back all the products. I explained the woman nothing fit so the entire shipment was sent back. She continued to argue that’s not what they received. I said, "It’s kind of hard for me to prove your warehouse people made an error." She then said that my issue would have to go further up the chain to get resolved. That was 3 weeks ago. I have since sent multiple emails again and I now can’t get a reply. I will never purchase anything from this retailer again! Save your money! The items will not fit and you won’t be able to return them without a hassle!
Reviewed Jan. 23, 2019
I ordered items and paid for 2 day shipping. Fredericks charged my card and I have not received any type of confirmation for shipping or for the order. I have called them 4 times and no one answers or I get cut off. Just spoke to my credit card company and I have to file in writing a dispute which will take 60 to 90 days. I am furious and out a few hundred dollars. I had no idea this company was a fraud. Never thought to check their reviews as they have been around for years.
Reviewed Jan. 9, 2019
I Bought 6 items from the online store. I am 5'7" and 180lbs, 36D and I know my measurements. Their sizing chart doesn't match their lingerie at all. I could wear a large in some items perfectly but in other similar items they were way too small. Some items were not as pictured, like odd extra fabric that stuck out on the sides, loose fabric on the front of a full figured bra and the transparency of fabric were different than detailed pictures. NO EXCHANGES are made at Fredericks! What?! I will not order again from them.
Reviewed Dec. 12, 2018
In an age of high performing companies this one defies the trend by operating badly and without concern for customers. I bought an item for my wife to be delivered in 4/6 days. 9 days later it’s not arrived and the tracking number does not work. I have emailed customer support (not correct terminology for these clowns) and have not received one reply. I guess I might receive the product I paid for but maybe I will not. Who knows? Certainly not Fredericks and they have no desire to help or communicate. Don’t buy from these bad business people. Instead put pins in your eyes. The experience will be much the same.
Reviewed Dec. 4, 2018
Wow so disappointed, I never thought to check complaints because they have been around for years. I use to receive the magazine and they use to be in malls so when I decided to place my order on 11/23 I never thought twice about it. I have yet to receive tracking and still no product in hand. I have called twice and waited for over 30 minutes without any answer. I have also emailed them twice and no response. Seriously Frederick's what a disappointment. Never would have thought I would have gotten scammed.
Reviewed Nov. 29, 2018
I ordered 3 items on 11/9/2018. When I did receive my package 2 weeks later it was someone else’s order in there. I sent an email immediately to them and I didn’t not hear back for over a week. When they did email back they asked me did I want a refund or my order and I said my order. They sent me a return label I mailed it back on the 25th. I sent an email yesterday asking about my order - still no reply. I am going to ask for a refund and go somewhere else.
Reviewed Oct. 31, 2018
Ordered 5 pieces from Fredericks. A bra set, a couple thongs and a garter belt. The items were wrong than what I ordered online. Returned back to them within 1 week using their pre-paid label. Dropped off at FedEX. 3 weeks out I never got a response that they received the package. TRIED to contact customer service. It was non-existent. No reply to emails and phone calls to the 844 number. Was on hold for 30 minutes and disconnected from their end before speaking with a representative. Never received refund on items that weren't even what I ordered. SCAM!
Reviewed Oct. 5, 2018
I've been waiting literally a year for them to get my favorite thongs in a color other than white and in a size other than small. Seriously Fredericks, restock your products or shut down your useless website!! I'VE NEVER BEEN SO DISGUSTED WITH A COMPANY IN MY ENTIRE LIFE! GET YOUR CRAP TOGETHER!
Reviewed Oct. 5, 2018
I remember when Fredericks had great quality products. It was my go-to lingerie store but ever since they got out of the malls they have horrible quality products. Still, I have them one last shot at the end of June 2018. The items arrived and were substandard quality. I was issued a return slip, sent my products back, sent numerous email to check on the status of my return, and I AM STILL WAITING... in October 2018. I need my money back. It's not our problem you all can't get it together.
Reviewed Sept. 10, 2018
Man! This company has won the award for WORST customer service in my book. I am a huge fan of the company, but God forbid the website crashes or has a glitch in the middle of making your purchase! They will not help you with anything! They will just tell you that they are sorry and there’s nothing they can do, which is a complete and utter lie because I have worked in plenty warehouses and customer service jobs to know that every customer is valued and there’s always something you can do. The worst part is, I literally told the lady on the phone that I just wanted to change to two-day shipping and I would be more than happy to pay the difference but no! Mind you, it was within the same hour of making the purchase. Once you submit the payment it’s like you have sold your soul.
Reviewed Sept. 4, 2018
Purchased a couple of items for my partner. The website was very unclear. We thought we were buying the full set, not just the bras without bottoms. We returned the items and paid for shipping through the post office. FOH still deducted $19.95 from the sales amount. The company has awful customer service and worse business practices. I feel like I have been robbed. I will never shop at this store again.
Reviewed July 11, 2018
Followed their policy with an RMA and used their return label. The items were returned on 6/26/18 and signed for via FedEx by RMELSSA. Their return policy says it will take up to 7 days (not business days). Emailed at 7 days, in 7/3. No response. Emailed on 7/10. No Response. And STILL no refund. Having to dispute now with my credit card company. What I thought used to be a reputable company has turned into low quality scammers. Beware.
Reviewed June 27, 2018
I just wanted people to know that they are not dealing with the same quality Fredericks products they were used to in years past from the brick and mortar stores! I was a loyal Fredericks customer when the stores were opened. In my opinion, they had quality bras at a decent price. I decided to try the online since the products looked very similar to what they offered previously. I first ordered two bras in the same style... One in white and one in black. The bras I received were very poor quality and didn't even look like the pictures on the website. I promptly returned those and decided to try one more time. I again ordered two of the same style one in white and the other in black. This time the sizing was completely off! I am a 40DD and these bras looked like maybe a 36C!! It was so ridiculous. I ended up returning those as well.
As for the refund process, that is completely awful as well. It took almost three weeks for the refunds to appear back into my bank. I actually sent an e-mail to their customer service department inquiring about my two refunds. I received a "canned" answer saying that they will respond within 72 hours. I NEVER received any reply to any of my e-mails. I actually sent them twice. I will never do business with this company again. It's a shame that the original owners' reputation is being tarnished by this joke of a company that bought them!
Reviewed June 19, 2018
I bought two bras for about $70, both didn’t fit so I printed their return label, sent them back only to find that I’m responsible to pay shipping. That is the original shipping of $9.95 and then the return shipping of $5.00. They make $15... you get nothing.
Reviewed Jan. 15, 2018
I ordered from what I thought was Fredericks of Hollywood. But then found out (after I ran into issues) that the company declared bankruptcy, and is now owned by Authentic Brands Group. Not knowing this, I ordered some items from their website, which were delivered fine. However after I decided not to keep some items, I ran into problems. First, their website can't seem to find my order, and thus I can't generate a return label. I then tried to call them numerous times over a time span of 6 days, and could never get past "we're helping other customers".
When, after spending long periods on hold many times, I elected to have them call me back from the cue, I did receive a call only to have a machine tell me no one was available to answer my call. I then decided to send an email to their customer care - which seems non-existent as well as no one ever replied. And thus now I am stuck with a bunch of stuff that doesn't fit, and am out of $$. I will never order from them again!
Fredericks of Hollywood Company Information
- Company Name:
- Fredericks of Hollywood
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