Frederick's of Hollywood Reviews

Order online and expect unrelenting daily SPAM not only to the email address provided but to the cellphone number. Outrageous violation of privacy. Ignores unsubscribe requests several time. Rely on email filter. Phone SMS harassment is more difficult since the firm seems to rotates sending numbers to evade blocking.

On 11.26.2017, I ordered $190.50 worth of merchandise from FOH and received all the items within one week. Everything was fine except for two items: one of the bras was defective and the chemise size was mislabeled to the extent that there was an 8" gap where the zipper didn't meet [a tad too small - and the plastic material makes it inappropriate to use as an apron :)].

I went online Black Friday weekend. Their website had a special for $20 bras, $3 panties and free shipping. I loaded up my cart and paid with Apple Pay and the company charged me for shipping!!! I’m not out the range, I’m in the same country, so when I go to email their customer service they give me the runaround several times giving me different excuses why I got charged with shipping. Not once did they say I was out of range, but they did try to lie and say that the special was over when I had placed it, when it was hours before midnight and their website was still advertising the special, their last minute emails were blasting my inbox.

On October 22nd I received a Fredericks of Hollywood gift card from a friend because I just went through Breast Cancer reconstruction surgery. I was very excited to get my first bra ordered! I placed an order on Fredericks of Hollywood website and I purchased $50 worth of bras. All was going well until I got a package in the mail with someone else's order not mine. So for $50 I ended up with $16 worth of someone else's panties. Great. So I contact Customer service and I am sent a shipping label. I am told I do not have to ship it out yet just print out and activate the label and they will send my order.

I placed an order, 3 minutes EXACTLY after. Sent an email to cancel. Order arrived. Several days to respond to all emails. Refused to return the items. Weeks to respond. Their policy states to email within a 30 minute time frame. Which was done and provided documents. Horrible service. Go to Victoria secret. Never shop there. You are not a thought to them.

Order placed Friday, 8/11 with $20 extra paid for 2 days shipping. Called Wednesday, 8/16 and the lady assured me my order was shipped that day and would arrive by Friday (already a bit pissed as I now paid $20 for 4 days shipping but ok). Called Thursday, 8/17 when I still didn't get a tracking number and was told one of the items was on back order so if I wanted they could now ship the other items and they would arrive on Monday. No thanks, too late! Cancelled my order and requested a refund. And suggested they alert customers to delays/backorders/etc instead of just sitting around waiting for us to ask. Called today, 8/31 as refund has not arrived. GUESS WHAT??? They cancelled the order but did not issue a refund. What the crap is this? So now I have to wait while they enter a ticket to the billing department to hear back on when I'll get my money. Who operates like this?

I do not know how this company is still operating. Based on the reviews and my personal experience, they are THIEVES! I ordered about 5 pieces of lingerie totaling $160 in early March 2017, received the items and did not like any of them due to the fact they were made of incredibly cheap material and quite frankly I could go to Target and get better quality lingerie for half the price. I immediately sent my entire order back. I tracked my order via FedEx and once delivered a week went by before I contacted them due to no acknowledgement from them that my return was received. I was told that it takes up to a week to process and that was it.

I emailed with customer services as their website was having issues and none of their products were displaying. I overcame that hurdle to come across trying to pay with a gift card. They explained to me that their stores shut down and they are online only. That should not affect the value of a gift card. They replied stating if I have the gift card and could send in a picture with the barcode and a receipt. If they could not verify they would give me 50% off my order. The receipt ink is gone but the clerk had written the value on the card. I sent in picture of both front and back of card as requested. I have received no response back. That is money someone spent towards a gift for me and now they simply get to keep it. This company is committing fraud!! I cannot charge someone for a good and not give them something in return, that is called STEALING!!!

I bought about 5 pieces of merchandise from Fredericks over the 2016 Xmas holiday. I needed to return one item because of the size. So I wanted to either exchange for a larger item or full refund (the item had been on sale). I tried calling several times, no answer, no return call... Then finally I received an email a month later saying the item was torn! Of course, I'm pissed, because I hadn't returned a torn item. I simply wanted a refund or exchange for a larger size. They had the nerve to say they were giving me a courtesy store credit. Well, I don't want store credit because the item was not torn... And why would I purchase another item from a company that says I tore an item when I didn't.... What happens if I needed to make another return?

Very disappointed that Fredericks of Hollywood has become one of those online scammer companies like Rosegal! They have been around for years! Who would have thought they'd need to verify that they are a legit company? Well I sure didn't. I ordered some stuff back in Dec of 2016 and had to return two of the items. One was too small and the other fell apart as I took it out of the package. You have to go through a ridiculous process to return something. I paid for the shipping myself and did not use their label because I knew it would be cheaper. Well they took shipping fees out anyway. Then they sent me an email saying they were sending me a replacement item for the damaged item I received as a "one-time customer service gesture for the trouble". Makes it sound like they were providing awesome customer service and sending me a free item, doesn't it? Wrong! I knew that was too good to be true right when I read it!

I have tried with no luck to receive a refund for items that I returned back on January 7th. I followed everything I was supposed to do and have yet to get a refund from them. I am beyond irritated and frustrated. I just want my money back. Doesn't seem like a hard thing to expect. Especially since they received my items.

Returned merchandise still NO refund check. It's been almost 5 months!!! September 8th, 2016 I returned a few items via 2 day USPS shipping back to Frederick's of Hollywood! I've spoken to a Stacy, Christina & Laura along with sent several emails as to when I could expect to receive my refund check! No supervisor or manager will ever come to the phone or call me back. Frederick's of Hollywood gives me the same answer every single time I've contacted them. My refund check is still be processed by the accounting department and they will email me soon with the expected date the refund check will be mailed out! Today is January 30, 2017, I still have NOT received my refund check!!! My refund check should be a little over $100+ dollars yet, there is no compassion or concern on Frederick's of Hollywood part. I feel disposable and disregarded by the lack of dishonesty that I've been given by Frederick's of Hollywood! This is ridiculous!

Well, I placed my order 01/06/17, rec'd my product yesterday 01/17/17. I originally called cause my local store had closed and I wanted to try on something. I was NOT on hold longer than 3 minutes. Customer service was excellent... Yesterday I read all of the horrible reviews and got scared.. So I called again. This time I was on hold for a little over 5 minutes. I started to get leery but kept the faith. Woman came on phone and told me that my product had arrived yesterday at 1:19pm. Hmmmm I wonder why all the bad reviews. I understand the gift card situation which really sucks for you all. But other than that I was satisfied. Now I shall return after a couple days on the quality of the product.

I made the mistake of ordering several pieces online again after having a different bad experience a few years ago. The materials are very cheap. The stockings don't stay up and are scratchy. The sizes are very inconsistent. Find another source.

These people are horrible. I was buying my gf a birthday present and I paid for expedited shipping 4 days ago and still have not received a tracking number or anything. I've called and sent multiple emails. DON'T SHOP HERE. THEY WILL STEAL YOUR MONEY.

Enticed by Christmas sales, I decided to buy quite a few of my old favorite FOH bra Extreme Cleavage! I now live in a small town with no FOH nearby; leaving me to purchase online. Was so excited to receive my packages that I opened immediately. Wow... what a disappointment! What happened to the quality of FOH bras?! These were always my go-to bras and I've recommended them to countless women... that is until now! Material feels different/cheaper. Cup size feels smaller as its cutting and bra just isn't like I'd remembered. Did they outsource where bras are manufactured? Did company change ownership? Quality is definitely lacking in the new product!

I used to order from Fredericks of Hollywood on a consistent basis, now I remember why I stopped ordering from them for good. You order something, it doesn't fit, then there is no way to return the item and get your money back. Phone calls and emails get ignored... They are thieves that steal from people and could not care less about leaving you unsatisfied. Their products are not true to size and this is hands down the worst customer service I have ever received. No response to calls or emails... I hope they go out of business. Disgusting. Save yourself the trouble and shop at Bare Necessities... They are a family owned business and will treat you well.

One is wearable but the bra cups are too small even though I ordered a large. I sew. I should know what size to order. The cup size was a B. That is a medium for certain. There is one piece that appeared in the ad to have cups. Nope. Just a chemise, not a baby doll. Finally, the last piece I ordered, I will have to take apart and put back together so that I can wear it. It has multiple pieces and they were sewn together incorrectly. Since these were sale items and I did not keep the packaging, I cannot return them. So, moral of this story is, order from Fredericks in the store, not online. I do not have the receipt, only the shipping package receipt.

Frederick's use to be my favorite store for bras. I have recommended several people to their stores and website UNTIL NOW!!! The bras I always get the quality has gone completely down and they are sizes smaller now like they are made in China. I returned all 3 bras after having to call customer service for 3 times for an RMA number. I finally got one and I talked to a woman who said she was the manager. I explained that I didn't have tags for 2 of the bras. Would this affect my refund. She said no. Well they received the items over 2 weeks ago and I haven't received a refund AT ALL. I have called customer service 5 TIMES and they are always looking into it.

I talked to a young lady called Sidney regarding my shipment. They gave it to USPS (although I paid for shipment) and USPS doesn't deliver it without any reason!!! Fredericks of Hollywood (Sidney - online support person) doesn't care to help to solve the problem. They have no problem charging on your credit card but no interest finding your package. Please do not shop on this site! They are the worst kind of people to deal with.

My husband had purchased me a gift card for Valentine's Day in late January early February in 2015. I am a very busy person and I have a lot of things going on I had forgot and misplaced my card late October 2015. I didn't call to see if my balance has decreased because I wasn't for sure about their policy and I still had $250 on there. I decided to wait till Black Friday to rack up and buy a bunch of things. They didn't have anything in my size so I wasn't able to get anything.

I have a $50 gift card I received before April of 2015. Unfortunately I didn't order/buy anything. I went online to purchase something tonight and discovered that my gift card was no longer any good and instead I can receive 30% off my order. Even when I tried to do that it wouldn't let me. I'm completely dissatisfied with Frederick's of Hollywood. I use to love shopping with them. I didn't have to research very long to discover that the company has sold and since gone downhill. I thought it wasn't legal for gift cards to expire or become void? I will not be purchasing anything from them after reading all these complaints. I shouldn't have to spend my money to get a discount when I already have a gift card that's worth $50. Something is wrong here!

I have a gift card issued before April 2015 so because Fredericks of Hollywood is under new ownership, those are not being honored. They are offering 30% of instead, but I had close to $60 on my gift card and in order to get my money's worth, I'd have to spend $200. I feel that is ridiculous and really bad customer service. Not only that, I had called a week ago and was told I'd get a call back from a manager, but never did and had to call again. I will never order from them again and I hope they have to file bankruptcy also.

I placed an order back on January 31st of 2016, I kept checking the status of the order and all it said was that it had been sent for processing. It is today February 10th and I still have not gotten my order and it has not even been shipped. I called twice and all they said was that the order had not been shipped and they did not know why. I also emailed them 4 times. They replied back once. After they found out my frustration they started ignoring me. I placed a gift order for my girlfriend for Valentine's day which they ruined because I have not gotten anything and I can bet I won't get it at all. I placed an order from Victoria's Secret, the same exact date got free shipping and got my order within 3 days. This is extremely disappointing and not good customer service at all.

After reading all these reviews, I'm surprised this company is still in business!

On Dec.16, 2015 I made an online purchase with Fredericks of Hollywood. I ordered 4 bras and was charged for 4 bras. However, when I received my items on Dec. 20, they had shorted me a bra. I called their customer service line and was told they would contact the warehouse to see what had happened and that someone would contact me later that same day to get things sorted out. I have been trying repeatedly since Dec. 21 via phone calls and their online customer support and have had absolutely no help whatsoever.

I placed an order with FOH on 11/13/15. It shipped on 11/23/15 and was supposed to be delivered on 11/30/15. Due to USPS complications the package was deemed "undeliverable" and was returned to sender, aka Fontana, CA (home of Fredericks). On 12/11/15 the returned package was "out for delivery". It is now 12/30/15 and I have NOT received a refund for my order, nor have I received my order. I have called customer service at least four times and am always on hold. Customer service is NOT helpful and if you are on hold for 10+ minutes you automatically are sent to their voicemail, which they do not check. This company is impossible to get a hold of and they will STEAL YOUR MONEY. DO NOT SHOP HERE. I am half tempted to file a fraudulent charge with my bank.

All Frederick's stores are closed, you can only buy online but NOT if you got a gift card. FRAUD FRAUD FRAUD. They will give a 30% discount so we have to pay MORE. My acct says I have $81.67 and Frederick's stole it! The balance inquiries is 800-242-5353. I want my money or merchandise.

I do not suggest buying from Fredericks of Hollywood. They send me a product with defects. I was sent a bra that had a crease going across the cup. I wore it a few times hoping it would straighten itself out, but it can be seen through everything I wear, even a sweatshirt! I contacted the company and told them the situation and it was on the 60th day. They dont guarantee their products and stand by them!!! I wouldnt suggest buying from Fredericks of Hollywood!!!

I have been a client of Frederick's since the 1990's. I have always been happy with the products and customer service. I ordered a few bra's online and one did not fit properly. I tried to request a RMA and what a joke! It has been 1 week and I cannot get anyone to contact me via website, email or phone. I put in 5 RMA request via website and nothing. I called twice and left voicemails with no response. Today I was finally about to get a RMA via the website but it does not have the address for returns anywhere on the website and or the RAM slip. The gal that I talked to today, first time able to talk to someone, gave me the address of: 17300 Slover Ave, Fontana, CA 92337 we will see. So frustrating!

Ordered from Fredericks about or on 10/20/2015, and paid for the extra money on shipping to receive my order within 4 to 5 days. And received tracking numbers for two orders. One was for FedEx and one for USPS. And neither of these companies can locate my tracking number. Well I Have continued to read complaints with the Better Business Bureau and can now see that I am being scammed by the company. And yes this isn't fair. Every complaint has been exactly the same.

I was having breast surgery and so my boyfriend got me $300 in gift cards from Fredericks. I went to use them and find that the cards are void, but can be used one time for 30% off. He and I are both livid. I have called, left messages, and (by the rudest customer service agents) told that there is nothing anyone can do. No manager will call me back. So, tomorrow, I will call corporate AFTER our attorney has his hands all over this.

Bought a FOH gift card recently? Yeah, me too. The website announced that they are "not able to honor" that gift card, based on the company going "bankrupt" as some point. A) They are open for business and making profit NOW, and B) I am not a creditor, and my purchase of a gift card is not a loan. Bankruptcy is not an acceptable excuse to tell me I am just out of luck and the cash I handed over to the cashier is just gone, into a hole (in someone's golden parachute). I am not the only one who has had this problem, FAR FROM IT. This is criminal, and there will be consequences, legal or otherwise.

I placed an order in early July, finally received it in the middle of August, after emailing to find out expected delivery date. Received the items, poor to moderate quality, none of which fit. Went to site to request return, button would not take me to return page. Emailed the company, twice, was sent a link for a return authorization, didn't work. Emailed 2 more times, told I would need to call to talk to a representative. I work long hours, Monday thru Friday, no chance to call. Their 30 day return limit had expired by the time I was told to call. Guess that was $150 wasted dollars.

I ordered two separate orders of $80 a piece in JULY. Weeks went by with nothing, no order number anything. I finally received an email saying they are having a problem with their online ordering and here's a coupon to amend it. Uh no thanks why would I order again? After two months I finally received like 3 of my items. Oh and when it did? They charged my card $50 and $25. I had already paid my $80 twice for my items then was charged another $75 for three things. That is stealing.

I ordered a lingerie set. The set came with a shirt, pants and shorts. First of all it took a month for me to receive the set and after my order finally arrived I was so disappointed. My first disappointment was the way the item was packaged. It looked as if they balled the items up and threw them into a plastic bag then into a plastic shipping bag. That was so low class of such an old company. My next issue with the items I ordered was the quality. The quality of the material is so cheap, I literally could have went to Walmart, found the cheapest material possible and made these items by hand.

If I could give 0 stars I would. I've placed about 3 orders so far and each and every order has been messed up. 1st order, I was charged but only received 2 out of 5 items. 2nd order, charged and received 3 out of 5 items. 3rd order, charged and received completely different item. I've called and emailed several times. I was told someone would contact me to get the item returned and receive a credit. 30 days later and no one has called. I called again and was told to email pics of the wrong item and I would be emailed a return label. I've emailed pic 3 separate times with not 1 response. I'm thinking I'll be better of selling this wrong item online considering if I do send it back I'll never get my credit. This is the WORST company I have ever dealt with for online orders and they have the absolute WORST customer service practices. I've filed complaint with Better Business Bureau as well as the Federal Trade Commission.

I've ordered 99.00 worth of merchandise from Fredericks of Hollywood. 40 on the 6 of September and 59 in June. I have never received anything. I've called and they just kept giving me dates on when my merchandise will arrive. Nothing never arrived. I've canceled my order that I've made in June and never received my money back. Someone should shut this site down.

I ordered something from Fredericks for my friend's bridal shower 1 week ahead of time in order to get it in a timely manner so that I would have it for her shower. I was never sent an email saying that it had been sent so I emailed to ask why no email with notification. They responded saying it would be sent today. Well that does not help me because now it will not be here on time. When I spoke to customer service rep which took hours to get ahold of anyone she said that it was shipped and nothing she could do. I told her that you could ship one out FedEx so that I would have it in time but she wouldn't do that. I asked to speak to a supervisor and was told they were all in a meeting?? Really!! She said they would call me when they got out of their meeting. Well guess what, never got a call. I tried to call again, was left on hold for 25 minutes then put into a voicemail. I will never do business with this company ever again!!

Purchased multiple items. Most were wrong products, what wasn't the wrong product, didn't fit. Called them. Emailed them. Left Voicemails. Facebook(ed) them. NOTHING. Not a reply, not a comment. Silence. Notice that NOWHERE on the web is the returns shipping address for this company. If you purchase a product you have to wait for THEM to approve your return and IF they choose to provide you an RMA number. They will choose to not send you any return information and they WILL KEEP YOUR MONEY. If you do manage to return the product, LOOK OUT, they will keep your money AND they will keep the products and sell them to another. I purchased items over 30 days ago, and the reason they have that policy is because if they don't contact you in 30 days they can claim to have never received your items.

My daughter's bridal shower is in 2 weeks. I looked all over for nice lingerie, so Fredericks came up. Just ordered from them a few hours ago. No confirmation no nothing, I have been on the phone holding for 2 hours. They finally email me back and give me a ticket number, they never made a change of my zip code. They have to be the worst. Also my money was taken out as soon as I pressed check out. But they have poor customer service. Last time ever. All I need to know is if my zip code was corrected and when the products are arriving. Finally called me back now, they told me they are holding my money and I don't have an order. They are rip offs. The order number is not an order number, it's a ticket number. I am so stressed out. They will hold my money but why if now I don't have an order. Please help, so stressed out.

I wish I had read the reviews before I ordered from them. I placed an order from them on July 15. It was processed and they received payment on July 21st. Two weeks later I hadn't received my products. I attempted to track the items (order shows complete on their website) only to find that it never left their warehouse. After numerous e-mails (only one that was answered) and several calls, the problem still hasn't been resolved. I have been given the same story every time I called.

I ordered 10 items from Fredericks 2 months ago. A full month (and some change) after placing the order, 6 of my items arrived. I have still not received my missing items. When I called to ask I would get the same response from their customer service people "That will be in the mail in 3 business days". Clearly not true. They no longer seem able to answer the phone so now I am trying to get a refund by emailing them. I am so very disappointed. I loved shopping at this store and I loved their products. Since they have been purchased and are online only, the service is so awful I will not be shopping there anymore. It's sad.

I ordered 8 items on August 8, 2015. That Monday I waited for a shipping email and received nothing. Spoke to customer service on Tuesday and they stated my order was on Billing review and that department would contact me to verify my information and they weren't allowed to say anymore. I waited 2 weeks and heard nothing, even though I called 3 to 4 times and even asked to speak with billing. Finally on the 20 something I managed to speak with billing because they were covering for the call center and my order would be processed. They don't tell you if your items are no longer in stock, your order will be held indefinitely until they are! No email notification or notice.

I placed my order online on 8/6 and haven't received my order. It's now 8/24 and I still haven't received it nor have I received an email or response from Fredericks via online. I called them last week and they advised me that there is NO reason for it not to be sent as the items I ordered are available and just hasn't been shipped yet. I will NEVER spend my money in a Fredericks store again. This is absolutely ridiculous. NEVER HAVE I EVER RECEIVE SUCH ** SERVICE...

I bought from them, I never got anything. They just said that is USPS problem.

It's been exactly 2 weeks since I placed an order with them. My package hadn't even been shipped yet. It wasn't back ordered. I called to speak with them and all they gave me were excuses on how they switched shipping facilities and there's a delay. Don't bother shopping with them, according to everyone else, you'll never get your package. Thanks for ruining my bf's birthday!

I wish I had read these reviews before I gave them my money. Let me first clarify that I went in to my shopping experience excited to be buying from Frederick's again because I used to go to their stores all the time and LOVE their products. This is NOT the company I remember. They shipped only half of my order and I have not received a reply from their email regarding when the second half might ship. I asked if it was on back order because I'd happily find a replacement. No response. I've asked them to cancel the remainder of my order and refund me for that portion but I doubt that will happen. I hate to say this but don't bother with them anymore. This company is disorganized and dishonest about their product availability and will leave you wondering what happened to your money.

Order placed 7/30/15, got order confirmation email that day, money was taken from my account (of course) and now here we are three weeks later 8/20/15 and still haven't gotten a shipping confirmation email. I sent an email to their customer support address listed on their site about a week ago and never got a response. I called their 800 number and was disconnected twice. After being on hold for 25 minutes I finally spoke to a real human being. She informed me that the item I had ordered was out of stock and that they were going to have to cancel the order... UH WHAT? When was I going to be notified of this?

I placed an order for a bridal shower gift 2.5 weeks prior to the occasion. I did not receive the item on time. I called numerous times, it took about 40 min to get through each time. There were a few representatives that were not able to pull up my order even though I provided my name, address and order #. It was the worst experience I ever had. The item finally got shipped after 3.5 weeks, I was told to reject the package, since the cancellation of my order didn't get processed in time. The package was "returned to sender" the same day. I was told the refund would take 15 business days.

Ok, I have always been a loyal customer to Fredericks. Refer all of my friends to buy their bras because they are great, for full-size breast. So here lies the issue, I purchased a bra in June 2015, order the wrong size by mistake. Received the package within a timely manner as always. But, when I returned it, I did an exchange on the returned label. So about in July I called about my exchange. If you placed an order before June 13th you will not get a refund, or exchange, it's merchandise credit ONLY! And it's all because of the new takeover. It took me 35 mins on a Wednesday in July to talk to customer service. They couldn't find my order, or return, because they didn't have the old system anymore, so it took them a while.

No response from them.

Purchased 3 bras and 3 pairs of panties on 07/31/15, on 08/03/15 received confirmation that it was shipped. Received my package a few days later. Nothing I purchased fit, which is shocking because I purchased my true sizes. Also, none of the items had their original tags attached, did I get used products? On 08/10/15 I made another purchase online for the same products but different sizes that I believed would fit.

They stole my money! I have been asking for my money for 5 months now and I finally got a number to their headquarters and spoke to their CFO, named Doug, and he told me that I will not get anything back, period! Just as simple as that. And when I said that "you're telling me you will not honor your refund policy", he said "yes".

Do not waste your time or money on Frederick's of Hollywood. If I could give them less than 1 star, I would. I placed an order for my friends Bachelorette party after reading their shipment policy stating "Orders placed before 1:00pm PST will be shipped out on the same day. Orders placed after 1:00pm PST will be shipped out on the following day." After 2 weeks of not receiving a confirmation email on shipment I emailed them, never received an email in return. 3 days later I decided to call them to check the status. They told me they had some issues on their end and it will ship out from the warehouse.

I placed an order with FOH, July 31st 2015 and I received an email confirming my order and of course the money was taken out of the account. My order still has not been shipped, and when I called the 1-800 number, they told me that my order was being processed, but had no idea when it would be shipped. They also said one of the items I ordered was out in the color I had chosen, and when I inquired about replacing the item with another color, which they have in stock in my size, they told me they couldn't make any changes to the order!!!! When I asked to speak to a manager, supervisor or anyone in charge, they said they would have someone call me back, that was a week ago now. After reading all the reviews, I'm afraid that I will never receive my order nor my money back. I had high hopes for Fredericks and was so excited to order from them, unfortunately I will not be ordering from them ever again!

DO NOT EVER purchase anything from this store!!! I placed an order months ago, and returned over $100 in merchandise and I have STILL not received an email confirmation saying my return was accepted (which I know it was since I have the tracking info), or a refund!!! So basically, this store stole my money because I returned the items and they kept my money! I have called 3 times and submitted 2 emails inquiring about this and they just keep telling me I will get a call or an email... which I have yet to receive! My returned items were received by their store almost 2 MONTHS AGO!!! This company is TERRIBLE!!! And the merchandise is cheaply made on top of it!! No wonder they went bankrupt if this is the way they operate!!! Word of advice... stay away from Fredericks!!! And never buy anything from this website ever!!!

I have to say my experience with ordering from Fredericks of Hollywood online has been a nightmare. My order was placed and hadn't shipped out several weeks later. When I contacted Customer Service via email, they said they were updating their computer systems and that the order showed it was still Pending but not yet shipped. I then received the order at home and needed to return an item. When I contacted Customer Service for an RMA (as required on the website), they said they couldn't issue an RMA because the order was still Pending and Not Shipped. I tried to explain that I did already receive my order.

I placed an order on July 2, 2014 receiving a confirmation email on my order. Two weeks go by and I have nothing and no status of saying that my order was shipped. I called and they said my order is being processed and will be shipped but they have no idea when. Two more weeks go by and I call again and I get the same story. I finally get the shipping email on Aug. 1 which is now a month later stating that my order is being shipped. Now I am looking at the order and it only shows four out of the 10 items I ordered are being shipped. I called today which is Aug. 4th mindful that I still haven't received any of my order and asked "Why are only four items being shipped" and the lady states "Well the other items are on backorder and we have no dates if they will ever be in stock."

I placed an order on July 21. As of today, Aug. 2, no order. The money was taken out of my account (of course), and when I tried to call the 800 number I got an automated message. Emailed, again another automated message. I will keep trying but after reading other reviews I feel like I have been swindled.

I'll make this short. Today is July 31, I placed my order on July 16. Free shipping was included in this order. I got my confirmation and never got a follow-up shipping confirmation. I sent two emails to support@fredericks.com and customer.support@fredericks.com to no avail. I called 800-323-9525 and spoke with a woman who was minimally competent in the art of communicating effectively. She had "no idea when the order would ship", but she did confirm that the order was paid for and confirmed.

Placed and order on 7/11 on their website since they've closed the store in Albuquerque. 2 weeks later it hadn't arrived so I checked the website and the order showed "Pending." After making several calls and finally getting a person online all I got was a bunch of apologies and that the order was in the "Fulfillment Center." A week later the order was still in the "Fulfillment Center." I called again, got nothing but apologies and no estimate of when the order would ship. I asked to speak to a manager. Told one would call me back, never happened. Cancelled the order.

Today is 7-28-15 I ordered a bra on 6-18 & it was returned. No credit for the 24.99 to date and I have been told at least 6 times they would contact me in a week or two! Order number and reason for return were included with the return. MasterCard post date was 6-21. I have since ordered and received another bra, but no refund to date and will not order in the future.

Very unhappy with FOH. After going to all locations in my area and seeing that they were all closed, I had to ask around everywhere I went as to why they were closing. Come to find out they have are now an online only store. I wanted to use my gift card I received for a return from my bachelorette party. I call the customer service number on the back of the card to make a balance inquiry... Automated service stated I have $30 remaining.

I placed an order on 07.08.15 at approx. 11:30 am PST. My order still states "Processing - Sent to Fulfillment Center." Customer Service only had a canned response from "Corporate" and that they were so sorry about the delay, it will EVENTUALLY ship, and no, they can't cancel the order even if I wanted to cancel it. She had no dates - nothing. She just kept saying she was sorry, it's because of their "transition" and she can only tell me what Corporate tells her to say. 12 business days and no movement on my order. I can buy something from China on eBay and get it in less time!!

I placed an order online on July 14 and received an order confirmation email immediately. Now, this is where things stopped going right. Tried to track the order online on July 20 and could not get to the order. In any case, sent an email to customer support - NO response. Not even an auto acknowledgement that my email was received by them. No response till date (July 23). Tried to track the order online again on July 22 - again, could not track it. Tried to call the 1-800 number to track the order and received rude shock. The automated system told me that my order did not exist. Called in again to try and talk to a human being, after holding for 30 mins, gave up.

I placed an order 2 weeks ago and it's still "processing". Called FOH and they said they can't give me any idea when my items will ship.

I ordered a couple of items, and was disappointed when I received them. They were cheap quality, and one item was huge on me and one was way too small (even though both were the same sizes). After looking at their return policy, I realized they don't accept returns on clearance items (which was one of the items I purchased). That was partially my own fault for not looking at the return policy before purchasing, but it would be nice if they had this stated in the clearance section of their website.

When checking out online, I was unable to find a place to put in my gift card. Called during their hours on Monday (Sunday no contact available) and was told that their system is not accepting gift cards at this time for an undisclosed amount of time. So I requested that I get the value of the gift card in cash and she said that it wasn't possible. So then I requested that they contact me when I can use the gift card to which she said I'd just have to check back myself. 1) Why don't they notify people on their website that their gift cards are not redeemable at this time? 2) Why can't they give me my money back? 3) Why do I have to do the work to figure out when their system is working instead of them doing the work to notify me?

I ordered 5 bras during the Black Friday weekend. The following Saturday I received one bra in the mail. I was confused and doubled checked the packing slip which said: 5 bras ordered, 5 bras shipped, 0 back ordered. I immediately jumped on the phone to call customer service only to discover Fredrick's of Hollywood customer service closes Saturday afternoon and doesn't reopen until Monday. I tried to find an email address, but had no luck. I even resorted to calling a couple of store locations but was referred back to the customer service hotline.

My husband bought me about 3 bras and a bikini set on during their sale. This is the 3rd time he shopped here (online). All were size XS which I have some of their items in the past. When I tried them on, all of them are way too big. The bikini top is not a tying type so it only has one size, it has about 5-7 inches extra. The bras were 34A. Loose and cups all scrunched up. I normally buy 32-34B at target and Victoria secret so this is way too big. I even read up on their size chart before letting him make the purchase. I also took out my Aeropostale bikini set (just bought last month) in size XS to compare. Theirs are at least 2 sizes larger overall and for sure is not the same as quoted on their site. To be sure I also took out one bra and one top from a few years back to compared (from their own store).....again, XS now is much larger than before. Of course either I pay to return them on my own or they charge $7.95 or so if I use their label....the order was not a lot and they don't allow return to store. All XS from Aero, Tilly's, Kohls, VS are roughly the same, but Fred's is much, much bigger...they need to keep it the same and same as stated on their site.

I went to 2 different Frederick's Stores and was gravely disappointed in their customer service. They'll do anything to make a sale and anything to deny a return. I tried to return an item 2 days after purchasing it (unworn, tags on) and the rep denied it and was very rude. I went to another store and the manager treated me just as rudely. Be careful about giving these people your money or your information because they'll abuse it. Ultimately the store kept my item and never gave me a refund. So now I have no money and no item. I will never purchase anything from Frederick's ever again. There isn't even a main, corporate office that I can go to about essentially being robbed by their store manager.

I wanted to write a review for this company because I can't find their corporate number and it is too late to call the store. My daughter and I were dress shopping last night for homecoming at the Northgate Mall. She is a bigger girl, and I needed to find her a strapless bra for her gown. I saw the Fredericks store and went into it by myself. I was approached by this sales girl, who made it clear she had no interest in taking care of me and what I wanted. I explained to her what I needed, and asked if they had any strapless bras in her size? She informed me that they did, but, needed to have her measurements.

WOW! I have always loved Fredrick's! I was so upset when they closed the nearest store. I started ordering online and that seemed to be working. Ya see I have a size that is hard to find and Fredrick's has it! So I have been happily loyal and good with spending more on the products. Until now! I purchased the Heartthrob bra, and really thought I had found my "perfect" bra, but I soon became disappointing with it! It's falling apart and it is almost impossible to clean! What a great concept to have hidden loops for the straps, and I love that you can change the position. I guess the designer didn't take into consideration that those nice heavy duty metal hooks would just saw right through the dainty little loops! Oh and the micro fiber....feels so nice, but it will not hold it's place.

I ordered on the 6th May many lingerie items on the online website. The total of my order was $56 which I was charged the day after. Thereafter, I got an e-mail telling me one of the items was out of stock and was going to be shipped as soon as they receive it. All was good. I received the first items and they look nice. But I was charged on the 23th May an amount that I had no idea where it came from, $18 more than my actual order including all the items. Frederick's won't credit it. Be aware if you order online from another country!!

I got the same email as everyone else and got the same runaround as everyone else. When I called about the bogus $7.96, they wanted to recharge me. I contacted the Better Business Bureau. They notified me when they sent a notification to Frederick's. About a week later, I got a phone call from Frederick's stating that they were not going to charge my card anymore! Fight back on this scam and you can win.

Last April, I placed an order for multiple items and received free shipping. On October 15, I received a suspicious email for $7.95 for shipping charges. I thought it was a joke because I have always received good customer care from Fredericks. That changed when I called their Customer Service line. I knew something was up when the first thing that happened was that I was transferred to a different office. When I explained the situation, the woman was cold and uncaring. She stated that no one in the company could remove the charges. I offered to send the items back for a refund. If they can come back six months later and bill me for free shipping charges, then I should be able to return the items. She stated that I could not return the items and that corporate was listening in. I am glad that corporate is listening because I will not purchase anything from them again. I am great customer of Fredericks until now!

3 months after I placed and received an order, I received an email from the company stating that $19.95 was going to be charged to my credit card. The company stated it had come to their attention that a billing error occurred at the time I placed my order. The time I placed my order, what actually happened is I used a promotion code REDBOOK20 which was for 20% off and free shipping & handling for purchases over $50. The company was also offering a promotion for free shipping & handling for purchases over $50. My order was $248.99 before the 20% discount ($49.80). My total with tax was $215.59.

Same as the other recent reviews. I placed an order 6 months ago in May during a one day sale and received the same email today, October the 15th, saying there's been a billing error. And now I'm being charged for shipping in the next 10 days on my credit card. Honestly, most of my order turned out to be out of stock and never arrived. Now I'm going to be doing what I wouldn't have done at the time I placed the order. Paying shipping that equals more than the single item that was actually in stock and shipped to me. I'm very hesitant to ever place another order with them. It may not be a lot of money, but I don't think it's how you treat customers if you really want to keep them.

I placed an order on 5/5/2013, and apparently was not charged $7.95 for shipping. I received an email today which is 10/15/2013, which is 5 months and 10 days after the purchase. FOH is stating that I should have paid for the shipping and is now going to charge my credit card the $7.95 fee. I can't even remember what I purchased or what card I used, but I'm sure that FOH is not hurting for this $7.95. Then to top it off they sent me a $10 off coupon for my next order of $50 or more. Why don't you keep the $10 and just waive that charge? I have made numerous of purchases with FOH, but this simple error could have been overlooked as a write off. Instead of now you have an upset consumer, who will no longer make purchases from you online or in store.

I received a Fredericks of Hollywood gift card for my birthday at the beginning of the year. They do not carry my size in the store so I have to make purchases online. They were having a special for free shipping on your order back in April so I took advantage of the deal and placed an order. I used my gift card for payment and even had a remainder balance left over! 6 months later I receive an e-mail from them stating, "Thank you for being a valued customer. It has come to our attention that at the time you placed your order a billing error occurred. The total shipping and handling fee that was indicated on the order confirmation you received after checkout was not charged at the time of shipment. As a result, the remaining shipping and handling fee will now be charged to the credit card you provided at the time of the purchase."

Today, 10/14/2013, I received an email from Frederick's of Hollywood stating that they were charging my credit card on file for shipping charges related to a purchase made on their website on 5/1/2013. When I made the purchase on their website, shipping charges were supposed to be waived if the order was placed over $75. I purchased over $100 worth of items and was not charged shipping at that time. Now, six (6) months later, I receive an email stating that they were charging me $15.95 for shipping.

I have received the same email as many people below. My wife made a purchase of 134.74 before tax and shipping. Of course, Fredericks offers free shipping of $50 or more. Now they are wanting to charge me $17.95. Of course, I will do what I can to fight this but who knows. If they do charge me the 17.95, I will not be a repeat customer ever again.

Please do not shop with this company. As with previous comments, Fredericks has went into my account six months after my purchase and taken out $6.31 for S&H, which was supposed to be free. I am sure this action may have caused some people to overdraft their accounts. BAD BUSINESS. And when I called to complain was told there was nothing I could do and no one else to speak with. End of story. I will NEVER shop here again and will repeatedly tell other not to also.

I placed an order for two bras back in April of this year. 6 months later, I get an email saying they were going to charge my credit card for $9.95 for shipping that was not charged at the time of the order. Fortunately, I keep all of my online shopping receipts. I looked back, and I did pay for the shipping at the time of purchase. So, I am being charged twice for shipping on an order I placed 6 months ago. I called customer service, but "no one was available to help me" on a Saturday. I will call back on Monday, but I am very unsatisfied. I warn everyone that also got this email to double check their order. This feels like a scam to me.

I placed order 3 months ago on Fredericks.com. The company was offering free shipping on all orders and the promotion was valid for 1 month (no need to apply the promo code at checkout). I received a confirmation number for my order with free shipping. I did receive my order and my card was charged for the order price and applicable taxes (no shipping cost). After 3 months, I received an email from the company that there was a billing error 3 months ago and they will charge shipping costs on the card I used to place the order. The email says "We apologize for any inconvenience that this may cause you. Your business and satisfaction are very important to us. In order to prevent this from happening in the future, new procedures and controls have been put into place." However, at the time I placed the order, their website clearly stated: free shipping on any order, no minimum required!

I am a regular customer with Frederick's of Hollywood and made 2 purchases (1 in June and 1 in August) in which I received an email advising me of free shipping. I just received an email on 10/7/2013 which states that the company realizes that they did not charge me the shipping and handling fees of $7.95 on the June charge and $5.95 on the August charge and that it would now be applied to my credit card. I contacted customer service and explained, to try to get the situation resolved and their response was that the charges were non-refundable and could not be refunded and they were offering me a coupon for $10.00 off a $50.00 purchase for my inconvenience. I advised them that due to this being a company error, I felt that the charges should be removed and not charged. I requested a corporate office number and they explained there was not a corporate office to contact. I would not advise ANYONE to shop with them and this ends my shopping with them as well.

Ladies, no matter how cute you think items are from Frederick's of Hollywood, do not do business with them. If you spend so much and get offered free shipping, it is not free and they could possibly charge you 6 months later. I ordered outfits from them to do a photo shoot for my new husband as a wedding present. I made this purchase in April 2013. It is now October 2013. Yesterday, I received an email saying, "Since we didn't charge you shipping on your order back in April. we will be taking $9.95 out of your account for that within the next 10 business days, sorry for the inconvenience." Seriously? BAD BUSINESS!

On July 17, 2013, I received a promotional email from Frederick's of Hollywood with the subject line: Three words: Fierce. Wild. Vixen. Plus, free shipping on everything. The email stated "We pay for shipping. No minimum purchase." At the time of purchase, I was not charged for shipping. Today, October 1, 2013, I received an email from Frederick's stating that a billing error occurred on 7/17/2013 when I placed my order and that, as a result I was not charged the $5.95 shipping cost. Thus, they will be billing the card they have on file for the $5.95 shipping cost for my 7/17/13 order. Pursuant to the promotional email I received on 7/17/13, there was no shipping cost. How Frederick's can retroactively charge me for a shipping cost that doesn't exist is beyond me . I called and spoke to a customer service representative who was unable to assist me and could not transfer me to a supervisor. Needless to say, I will not be shopping there again. Who can trust Frederick's and their false advertising?

I placed an order before Valentines Day and did not receive it. It's now June and I haven't gotten it.

A few weeks ago I made my first (and last) purchase at Fredericks.com. I was emailed about a great one-day sale they were having, so I jumped on and bought several different items. After almost 2 weeks of waiting, my items finally arrived. First of all, the quality of their clothing items is terrible. I decided I wanted to return 2 of the items I purchased. I was told I would need to pay return shipping cost of $7.95 and then I would also be charged the original shipping charge of $15.95 (since my original order gave me free shipping)!

I sent a return in via USPS rather than their overpriced label (think it was like $7.95 or so). They claim they never received my package (did not use tracking). This would be my own fault except I've been shipping with USPS for the past 5 years and they have never lost a single package I have sent. I won't be shopping there again.

This is the first time I have gone through the effort to write a review because their customer service was absolutely horrific. I made a purchase in October 2012 and had to call 5 different times to finally get my order straightened out. After many complaints and frustrations, they gave me 15% off my next purchase so I decided to give them another try. Now, they are not honoring the discount. Every time I talk to these people, it is a frustrating experience. They may have good prices but it's not worth the hassle. Take your business elsewhere.

For Valentine's Day 2012, my fiance got me a $100 gift card. I tried to use it online about 6 months later and when I tried to apply it to my order, it wouldn't work. I called to make sure there was a balance and it still said $100. I emailed Customer Service and did not get a response. It has now been about 6 months since my first attempt to contact them. I try to use the card about once a week and it still never works. I have attempted to contact them at least 5 or 6 times with no response. At this point, I'm assuming that they figure they already got our money when they sold my fiance the gift card. I was a very loyal Frederick's shopper for years and now, at this point, I will be telling everybody I know about their horrible customer service.

Ordering is difficult because the images have poor colors and are never as advertised. The tracking information is never readily available and their website is poorly constructed; the "submit" button rarely works. Customer service is terrible. I returned $180 in merchandise and paid for my own shipping after. While tracking the package, I called and waited on hold for 20 mins to be told my refund would take 30 days. It took two months! I don't mind paying for good service and quality. They have neither. The store in Ft. Myers, FL wasn't bad that's why I tried the Internet because I live NY!

Do not ever shop with them! I placed an order for an XS chemise in August for 2-day shipping. My package arrived and it looked like someone had tried on the chemise and they just stuffed it into the plastic wrapper. They also made a mistake of sending me an XL instead. So, I called Customer Service and they said they would send me a new one with one-day shipping for free and if I returned the XL, I would get a refund. So, I returned the chemise in the beginning of September and it is December now and I have yet to receive my refund.

Horrible. Do not shop online! I ordered gift for my wife for Christmas. I received it and was missing an item. Shipping shows all items in package. I tried to send emails, but no response. I tried to call several times and can't get a live person. Forever on hold. This company is bad news now! Victoria's Secret, here I come!

I am still waiting on the delivery of items that were ordered on October 18th. Each time I check the website, the availability date keeps being pushed back and it's currently December 24th. The order confirmation stated that if my merchandise was not available within 30 days, I would be contacted and that never happened. Using the Customer Service page on their website is pointless because the 'Submit' button clears the page and does not send your message to anyone.

It seems that I am not the only one having troubles with www.fredericks.com. They do not give you very many options for exchanging. What was most appalling was that they had said that they did not receive my return until I was able to give them tracking information. Then I was told that I had to wait one month after that to receive the exchange. They would not provide me with any other way to contact someone other than the e-mail address given on their site, in which they never address your issue - instead it appears that it picks up keywords, and responds with a form letter. Even when inquiring about an item for a pending purchase, I feel like they are dissociated with the company. Warning! Just because a company has a well-established name, it does not mean that they have ethical practices and or policies (terrible online purchasing policies).

I ordered 10 items in April of 2012. One item was on backorder and slated to ship to me in May. I called at the end of May to check on the status and I was told the item was going to be delivered in June. I waited a month; nothing arrives. I called and was told to call back the following Monday to confirm the shipment with them. (Mind you, I am supposed to call them.) August arrives and I still have not received my item or an explanation. I ended up cancelling the item. I was charged for all items and never received a refund on the not shipped item. After calling customer service, I was told I was never charged for it because they do not charge until the item ships. I have the invoice and I can add I was charged and never received credit. Do not shop here. I never will again.

I figure Fredericks of Hollywood is a good company that has a great return policy. If the item you buy online is not what you want, I figured you can return it back to the store like almost all major companies. I was wrong. I bought over $100 worth of jewelry online that looked beautiful. I even bought two of the same jewelry to give as gifts. I finally received it in the mail. Upon opening the package, the pieces fell out stone by stone. It looked like the items were tossed in there and were dropped a hundred times. Some of the packages inside were still sealed but you can see the jewelry in pieces inside of the sealed package. I am infuriated because this happens to arrive on my birthday. I thought this was going to be a good day.

I placed an order with Fredericks of Hollywood on January 28, 2012. They were offering free ground shipping with a purchase of $95 or more. I paid $10.95 for expedited shipping. When I returned one of the items, my refund was not what I expected. The refund I received I knew would be deducted for using the shipping label they provide you for the return. I was confused on why I received $22 less than what the item was worth.

I went to go shopping at your store in Sanford, Florida. I’m in a wheelchair and I could not get through the isles. That is not good for customers that are disabled. I would like for someone to please get back with me or I will have to call ADA about this problem. I would really like to start to shop at your store. Thank you.

This is in regards to an HR representative falsifying my records in order to alienate me from employment. It has really bothered me that this happened and though it has been some months since then, I feel it should be brought to someone's attention that this action has taken place.

I received a bill on my credit card for $79.99. I didn't order anything, so I called the phone number to see what the bill was for. Apparently, I had joined some type of club in 2009. I never signed up for a club that charges $79.99 a year. I argued with the lady on the phone that I didn't sign up but she insisted that I did. I told her that she needs to remove the charge. She said that all she could do is send a form that I need to fill out to get my money back. As a result, I lost $79.99. This company also has my credit card number that they apparently can use at will.

I found a fraudulent charge of $79.99 on my Discover card. It said: SEM* Frederick's Duets 800-475-1942 MN. I have not made a purchase with this company in almost 2 years and certainly did not authorize this transaction. It is some sort of membership. I called the 800 number and the operator said I will see a refund in 3-5 days. I also called my credit card company and they said they will initiate an investigation. Looking on the internet, I see that I am just one of the many consumers who are being stuck with this fraudulent charge.

You guys are all ignorant. There is no such thing as ‘glamour in me’ for Fredericks of Hollywood. Whatever happened is something due on the internet scam and not FOH. I have never even heard of such a thing and I have been shopping in the stores and online for well over 5 years now with no problem. FOH provides the best products and amazing customer service. Get your facts straight first before trying to put down a company’s name.

I was enrolled against my will for a duet’s coupon program of some sort with Fredrick’s of Hollywood for $79.99 on April 6th of 2010. Someone in the organization used my credit card info to do so against my will. After much resistance they did refund my money. No credible explanation or apologies. I had not given consent to sign up.

Below is a copy of a letter I sent to them. The issue is unauthorized charge on credit card. The representative said it was a membership we had the previous year and this was untrue as we never purchased any kind of membership.

A charge of $79.99 appeared on my credit card from "Fredericks Duets." I never shop from Fredericks so I placed it aside to look into the charge. The next day, I received the membership package and realized I had been scammed. This is a totally unauthorized charge and now I see by the complaints online that they are making a practice of this. I never ever accept these discount/savings memberships. I think they are complete rip offs. I was told by their "membership service" rep that she could not remove the charge. She argued that I had accepted it (without being able to show me evidence), and that I would be mailed a form. I've placed a dispute on the charge with the credit card and await their form. This company's business practice is unethical and it is basically committing theft.

I made a purchase via phone from Fredericks of Hollywood in 2007. I recently found out that I have been charged an annual fee of $79.99 to my credit card for a membership program called "Glamour in Me". I was never told of this fee or that I would be enrolled in this program. Apparently, by placing an order, that is your "Agreement" to be charged $80 annually for a "service" that provides absolutely no service at all. This is an absolute rip-off and should not be allowed to continue. I found out that this is not a fee charged directly by FOH, but through an organization with which they partner. Regardless of that fact, this ruins my trust with FOH, and unfortunately, Fredericks of Hollywood has lost a customer due to their partnership with the unethical and scamming organization that they call "Glamour in Me" or "Membership Services". I will tell everyone I know not to do business with Fredericks of Hollywood due to this partnership. I have also opened a dispute with my Credit Card company to deny this charge and reimburse me in the amount of $79.99.

I bought a pair of Gladiator sandals with a 4" heel from FOH back in January 2009. It's not like I rushed to wear them, so they sat in my closet for 5 months before I wore them in my home for all of 15 minutes. Three weeks later, I put them on again; and I noticed that one heel was wobbling and thought it was in the heel from being too skinny. So I took them off, looked at it, and didn't see anything. Within about 20 minutes, the entire heel came apart from the rest of the shoe. I called FOH, and they told me "Tough luck; you only have 3 months to do a return, period. No exceptions."