Frederick's of Hollywood Reviews

Purchased multiple items. Most were wrong products, what wasn't the wrong product, didn't fit. Called them. Emailed them. Left Voicemails. Facebook(ed) them. NOTHING. Not a reply, not a comment. Silence. Notice that NOWHERE on the web is the returns shipping address for this company. If you purchase a product you have to wait for THEM to approve your return and IF they choose to provide you an RMA number. They will choose to not send you any return information and they WILL KEEP YOUR MONEY. If you do manage to return the product, LOOK OUT, they will keep your money AND they will keep the products and sell them to another. I purchased items over 30 days ago, and the reason they have that policy is because if they don't contact you in 30 days they can claim to have never received your items.

My daughter's bridal shower is in 2 weeks. I looked all over for nice lingerie, so Fredericks came up. Just ordered from them a few hours ago. No confirmation no nothing, I have been on the phone holding for 2 hours. They finally email me back and give me a ticket number, they never made a change of my zip code. They have to be the worst. Also my money was taken out as soon as I pressed check out. But they have poor customer service. Last time ever. All I need to know is if my zip code was corrected and when the products are arriving. Finally called me back now, they told me they are holding my money and I don't have an order. They are rip offs. The order number is not an order number, it's a ticket number. I am so stressed out. They will hold my money but why if now I don't have an order. Please help, so stressed out.

I wish I had read the reviews before I ordered from them. I placed an order from them on July 15. It was processed and they received payment on July 21st. Two weeks later I hadn't received my products. I attempted to track the items (order shows complete on their website) only to find that it never left their warehouse. After numerous e-mails (only one that was answered) and several calls, the problem still hasn't been resolved. I have been given the same story every time I called.

I ordered 10 items from Fredericks 2 months ago. A full month (and some change) after placing the order, 6 of my items arrived. I have still not received my missing items. When I called to ask I would get the same response from their customer service people "That will be in the mail in 3 business days". Clearly not true. They no longer seem able to answer the phone so now I am trying to get a refund by emailing them. I am so very disappointed. I loved shopping at this store and I loved their products. Since they have been purchased and are online only, the service is so awful I will not be shopping there anymore. It's sad.

I ordered 8 items on August 8, 2015. That Monday I waited for a shipping email and received nothing. Spoke to customer service on Tuesday and they stated my order was on Billing review and that department would contact me to verify my information and they weren't allowed to say anymore. I waited 2 weeks and heard nothing, even though I called 3 to 4 times and even asked to speak with billing. Finally on the 20 something I managed to speak with billing because they were covering for the call center and my order would be processed. They don't tell you if your items are no longer in stock, your order will be held indefinitely until they are! No email notification or notice.

I placed my order online on 8/6 and haven't received my order. It's now 8/24 and I still haven't received it nor have I received an email or response from Fredericks via online. I called them last week and they advised me that there is NO reason for it not to be sent as the items I ordered are available and just hasn't been shipped yet. I will NEVER spend my money in a Fredericks store again. This is absolutely ridiculous. NEVER HAVE I EVER RECEIVE SUCH ** SERVICE...

I bought from them, I never got anything. They just said that is USPS problem.

It's been exactly 2 weeks since I placed an order with them. My package hadn't even been shipped yet. It wasn't back ordered. I called to speak with them and all they gave me were excuses on how they switched shipping facilities and there's a delay. Don't bother shopping with them, according to everyone else, you'll never get your package. Thanks for ruining my bf's birthday!

I wish I had read these reviews before I gave them my money. Let me first clarify that I went in to my shopping experience excited to be buying from Frederick's again because I used to go to their stores all the time and LOVE their products. This is NOT the company I remember. They shipped only half of my order and I have not received a reply from their email regarding when the second half might ship. I asked if it was on back order because I'd happily find a replacement. No response. I've asked them to cancel the remainder of my order and refund me for that portion but I doubt that will happen. I hate to say this but don't bother with them anymore. This company is disorganized and dishonest about their product availability and will leave you wondering what happened to your money.

Order placed 7/30/15, got order confirmation email that day, money was taken from my account (of course) and now here we are three weeks later 8/20/15 and still haven't gotten a shipping confirmation email. I sent an email to their customer support address listed on their site about a week ago and never got a response. I called their 800 number and was disconnected twice. After being on hold for 25 minutes I finally spoke to a real human being. She informed me that the item I had ordered was out of stock and that they were going to have to cancel the order... UH WHAT? When was I going to be notified of this?

I placed an order for a bridal shower gift 2.5 weeks prior to the occasion. I did not receive the item on time. I called numerous times, it took about 40 min to get through each time. There were a few representatives that were not able to pull up my order even though I provided my name, address and order #. It was the worst experience I ever had. The item finally got shipped after 3.5 weeks, I was told to reject the package, since the cancellation of my order didn't get processed in time. The package was "returned to sender" the same day. I was told the refund would take 15 business days.

Ok, I have always been a loyal customer to Fredericks. Refer all of my friends to buy their bras because they are great, for full-size breast. So here lies the issue, I purchased a bra in June 2015, order the wrong size by mistake. Received the package within a timely manner as always. But, when I returned it, I did an exchange on the returned label. So about in July I called about my exchange. If you placed an order before June 13th you will not get a refund, or exchange, it's merchandise credit ONLY! And it's all because of the new takeover. It took me 35 mins on a Wednesday in July to talk to customer service. They couldn't find my order, or return, because they didn't have the old system anymore, so it took them a while.

No response from them.

Purchased 3 bras and 3 pairs of panties on 07/31/15, on 08/03/15 received confirmation that it was shipped. Received my package a few days later. Nothing I purchased fit, which is shocking because I purchased my true sizes. Also, none of the items had their original tags attached, did I get used products? On 08/10/15 I made another purchase online for the same products but different sizes that I believed would fit.

They stole my money! I have been asking for my money for 5 months now and I finally got a number to their headquarters and spoke to their CFO, named Doug, and he told me that I will not get anything back, period! Just as simple as that. And when I said that "you're telling me you will not honor your refund policy", he said "yes".

Do not waste your time or money on Frederick's of Hollywood. If I could give them less than 1 star, I would. I placed an order for my friends Bachelorette party after reading their shipment policy stating "Orders placed before 1:00pm PST will be shipped out on the same day. Orders placed after 1:00pm PST will be shipped out on the following day." After 2 weeks of not receiving a confirmation email on shipment I emailed them, never received an email in return. 3 days later I decided to call them to check the status. They told me they had some issues on their end and it will ship out from the warehouse.

I placed an order with FOH, July 31st 2015 and I received an email confirming my order and of course the money was taken out of the account. My order still has not been shipped, and when I called the 1-800 number, they told me that my order was being processed, but had no idea when it would be shipped. They also said one of the items I ordered was out in the color I had chosen, and when I inquired about replacing the item with another color, which they have in stock in my size, they told me they couldn't make any changes to the order!!!! When I asked to speak to a manager, supervisor or anyone in charge, they said they would have someone call me back, that was a week ago now. After reading all the reviews, I'm afraid that I will never receive my order nor my money back. I had high hopes for Fredericks and was so excited to order from them, unfortunately I will not be ordering from them ever again!

DO NOT EVER purchase anything from this store!!! I placed an order months ago, and returned over $100 in merchandise and I have STILL not received an email confirmation saying my return was accepted (which I know it was since I have the tracking info), or a refund!!! So basically, this store stole my money because I returned the items and they kept my money! I have called 3 times and submitted 2 emails inquiring about this and they just keep telling me I will get a call or an email... which I have yet to receive! My returned items were received by their store almost 2 MONTHS AGO!!! This company is TERRIBLE!!! And the merchandise is cheaply made on top of it!! No wonder they went bankrupt if this is the way they operate!!! Word of advice... stay away from Fredericks!!! And never buy anything from this website ever!!!

I have to say my experience with ordering from Fredericks of Hollywood online has been a nightmare. My order was placed and hadn't shipped out several weeks later. When I contacted Customer Service via email, they said they were updating their computer systems and that the order showed it was still Pending but not yet shipped. I then received the order at home and needed to return an item. When I contacted Customer Service for an RMA (as required on the website), they said they couldn't issue an RMA because the order was still Pending and Not Shipped. I tried to explain that I did already receive my order.

I placed an order on July 2, 2014 receiving a confirmation email on my order. Two weeks go by and I have nothing and no status of saying that my order was shipped. I called and they said my order is being processed and will be shipped but they have no idea when. Two more weeks go by and I call again and I get the same story. I finally get the shipping email on Aug. 1 which is now a month later stating that my order is being shipped. Now I am looking at the order and it only shows four out of the 10 items I ordered are being shipped. I called today which is Aug. 4th mindful that I still haven't received any of my order and asked "Why are only four items being shipped" and the lady states "Well the other items are on backorder and we have no dates if they will ever be in stock."

I placed an order on July 21. As of today, Aug. 2, no order. The money was taken out of my account (of course), and when I tried to call the 800 number I got an automated message. Emailed, again another automated message. I will keep trying but after reading other reviews I feel like I have been swindled.

I'll make this short. Today is July 31, I placed my order on July 16. Free shipping was included in this order. I got my confirmation and never got a follow-up shipping confirmation. I sent two emails to support@fredericks.com and customer.support@fredericks.com to no avail. I called 800-323-9525 and spoke with a woman who was minimally competent in the art of communicating effectively. She had "no idea when the order would ship", but she did confirm that the order was paid for and confirmed.

Placed and order on 7/11 on their website since they've closed the store in Albuquerque. 2 weeks later it hadn't arrived so I checked the website and the order showed "Pending." After making several calls and finally getting a person online all I got was a bunch of apologies and that the order was in the "Fulfillment Center." A week later the order was still in the "Fulfillment Center." I called again, got nothing but apologies and no estimate of when the order would ship. I asked to speak to a manager. Told one would call me back, never happened. Cancelled the order.

Today is 7-28-15 I ordered a bra on 6-18 & it was returned. No credit for the 24.99 to date and I have been told at least 6 times they would contact me in a week or two! Order number and reason for return were included with the return. MasterCard post date was 6-21. I have since ordered and received another bra, but no refund to date and will not order in the future.

Very unhappy with FOH. After going to all locations in my area and seeing that they were all closed, I had to ask around everywhere I went as to why they were closing. Come to find out they have are now an online only store. I wanted to use my gift card I received for a return from my bachelorette party. I call the customer service number on the back of the card to make a balance inquiry... Automated service stated I have $30 remaining.

I placed an order on 07.08.15 at approx. 11:30 am PST. My order still states "Processing - Sent to Fulfillment Center." Customer Service only had a canned response from "Corporate" and that they were so sorry about the delay, it will EVENTUALLY ship, and no, they can't cancel the order even if I wanted to cancel it. She had no dates - nothing. She just kept saying she was sorry, it's because of their "transition" and she can only tell me what Corporate tells her to say. 12 business days and no movement on my order. I can buy something from China on eBay and get it in less time!!

I placed an order online on July 14 and received an order confirmation email immediately. Now, this is where things stopped going right. Tried to track the order online on July 20 and could not get to the order. In any case, sent an email to customer support - NO response. Not even an auto acknowledgement that my email was received by them. No response till date (July 23). Tried to track the order online again on July 22 - again, could not track it. Tried to call the 1-800 number to track the order and received rude shock. The automated system told me that my order did not exist. Called in again to try and talk to a human being, after holding for 30 mins, gave up.

I placed an order 2 weeks ago and it's still "processing". Called FOH and they said they can't give me any idea when my items will ship.

I ordered a couple of items, and was disappointed when I received them. They were cheap quality, and one item was huge on me and one was way too small (even though both were the same sizes). After looking at their return policy, I realized they don't accept returns on clearance items (which was one of the items I purchased). That was partially my own fault for not looking at the return policy before purchasing, but it would be nice if they had this stated in the clearance section of their website.

When checking out online, I was unable to find a place to put in my gift card. Called during their hours on Monday (Sunday no contact available) and was told that their system is not accepting gift cards at this time for an undisclosed amount of time. So I requested that I get the value of the gift card in cash and she said that it wasn't possible. So then I requested that they contact me when I can use the gift card to which she said I'd just have to check back myself. 1) Why don't they notify people on their website that their gift cards are not redeemable at this time? 2) Why can't they give me my money back? 3) Why do I have to do the work to figure out when their system is working instead of them doing the work to notify me?

I ordered 5 bras during the Black Friday weekend. The following Saturday I received one bra in the mail. I was confused and doubled checked the packing slip which said: 5 bras ordered, 5 bras shipped, 0 back ordered. I immediately jumped on the phone to call customer service only to discover Fredrick's of Hollywood customer service closes Saturday afternoon and doesn't reopen until Monday. I tried to find an email address, but had no luck. I even resorted to calling a couple of store locations but was referred back to the customer service hotline.

My husband bought me about 3 bras and a bikini set on during their sale. This is the 3rd time he shopped here (online). All were size XS which I have some of their items in the past. When I tried them on, all of them are way too big. The bikini top is not a tying type so it only has one size, it has about 5-7 inches extra. The bras were 34A. Loose and cups all scrunched up. I normally buy 32-34B at target and Victoria secret so this is way too big. I even read up on their size chart before letting him make the purchase. I also took out my Aeropostale bikini set (just bought last month) in size XS to compare. Theirs are at least 2 sizes larger overall and for sure is not the same as quoted on their site. To be sure I also took out one bra and one top from a few years back to compared (from their own store).....again, XS now is much larger than before. Of course either I pay to return them on my own or they charge $7.95 or so if I use their label....the order was not a lot and they don't allow return to store. All XS from Aero, Tilly's, Kohls, VS are roughly the same, but Fred's is much, much bigger...they need to keep it the same and same as stated on their site.

I went to 2 different Frederick's Stores and was gravely disappointed in their customer service. They'll do anything to make a sale and anything to deny a return. I tried to return an item 2 days after purchasing it (unworn, tags on) and the rep denied it and was very rude. I went to another store and the manager treated me just as rudely. Be careful about giving these people your money or your information because they'll abuse it. Ultimately the store kept my item and never gave me a refund. So now I have no money and no item. I will never purchase anything from Frederick's ever again. There isn't even a main, corporate office that I can go to about essentially being robbed by their store manager.

I wanted to write a review for this company because I can't find their corporate number and it is too late to call the store. My daughter and I were dress shopping last night for homecoming at the Northgate Mall. She is a bigger girl, and I needed to find her a strapless bra for her gown. I saw the Fredericks store and went into it by myself. I was approached by this sales girl, who made it clear she had no interest in taking care of me and what I wanted. I explained to her what I needed, and asked if they had any strapless bras in her size? She informed me that they did, but, needed to have her measurements.

WOW! I have always loved Fredrick's! I was so upset when they closed the nearest store. I started ordering online and that seemed to be working. Ya see I have a size that is hard to find and Fredrick's has it! So I have been happily loyal and good with spending more on the products. Until now! I purchased the Heartthrob bra, and really thought I had found my "perfect" bra, but I soon became disappointing with it! It's falling apart and it is almost impossible to clean! What a great concept to have hidden loops for the straps, and I love that you can change the position. I guess the designer didn't take into consideration that those nice heavy duty metal hooks would just saw right through the dainty little loops! Oh and the micro fiber....feels so nice, but it will not hold it's place.

I ordered on the 6th May many lingerie items on the online website. The total of my order was $56 which I was charged the day after. Thereafter, I got an e-mail telling me one of the items was out of stock and was going to be shipped as soon as they receive it. All was good. I received the first items and they look nice. But I was charged on the 23th May an amount that I had no idea where it came from, $18 more than my actual order including all the items. Frederick's won't credit it. Be aware if you order online from another country!!

I got the same email as everyone else and got the same runaround as everyone else. When I called about the bogus $7.96, they wanted to recharge me. I contacted the Better Business Bureau. They notified me when they sent a notification to Frederick's. About a week later, I got a phone call from Frederick's stating that they were not going to charge my card anymore! Fight back on this scam and you can win.

Last April, I placed an order for multiple items and received free shipping. On October 15, I received a suspicious email for $7.95 for shipping charges. I thought it was a joke because I have always received good customer care from Fredericks. That changed when I called their Customer Service line. I knew something was up when the first thing that happened was that I was transferred to a different office. When I explained the situation, the woman was cold and uncaring. She stated that no one in the company could remove the charges. I offered to send the items back for a refund. If they can come back six months later and bill me for free shipping charges, then I should be able to return the items. She stated that I could not return the items and that corporate was listening in. I am glad that corporate is listening because I will not purchase anything from them again. I am great customer of Fredericks until now!

3 months after I placed and received an order, I received an email from the company stating that $19.95 was going to be charged to my credit card. The company stated it had come to their attention that a billing error occurred at the time I placed my order. The time I placed my order, what actually happened is I used a promotion code REDBOOK20 which was for 20% off and free shipping & handling for purchases over $50. The company was also offering a promotion for free shipping & handling for purchases over $50. My order was $248.99 before the 20% discount ($49.80). My total with tax was $215.59.

Same as the other recent reviews. I placed an order 6 months ago in May during a one day sale and received the same email today, October the 15th, saying there's been a billing error. And now I'm being charged for shipping in the next 10 days on my credit card. Honestly, most of my order turned out to be out of stock and never arrived. Now I'm going to be doing what I wouldn't have done at the time I placed the order. Paying shipping that equals more than the single item that was actually in stock and shipped to me. I'm very hesitant to ever place another order with them. It may not be a lot of money, but I don't think it's how you treat customers if you really want to keep them.

I placed an order on 5/5/2013, and apparently was not charged $7.95 for shipping. I received an email today which is 10/15/2013, which is 5 months and 10 days after the purchase. FOH is stating that I should have paid for the shipping and is now going to charge my credit card the $7.95 fee. I can't even remember what I purchased or what card I used, but I'm sure that FOH is not hurting for this $7.95. Then to top it off they sent me a $10 off coupon for my next order of $50 or more. Why don't you keep the $10 and just waive that charge? I have made numerous of purchases with FOH, but this simple error could have been overlooked as a write off. Instead of now you have an upset consumer, who will no longer make purchases from you online or in store.

I received a Fredericks of Hollywood gift card for my birthday at the beginning of the year. They do not carry my size in the store so I have to make purchases online. They were having a special for free shipping on your order back in April so I took advantage of the deal and placed an order. I used my gift card for payment and even had a remainder balance left over! 6 months later I receive an e-mail from them stating, "Thank you for being a valued customer. It has come to our attention that at the time you placed your order a billing error occurred. The total shipping and handling fee that was indicated on the order confirmation you received after checkout was not charged at the time of shipment. As a result, the remaining shipping and handling fee will now be charged to the credit card you provided at the time of the purchase."

Today, 10/14/2013, I received an email from Frederick's of Hollywood stating that they were charging my credit card on file for shipping charges related to a purchase made on their website on 5/1/2013. When I made the purchase on their website, shipping charges were supposed to be waived if the order was placed over $75. I purchased over $100 worth of items and was not charged shipping at that time. Now, six (6) months later, I receive an email stating that they were charging me $15.95 for shipping.

I have received the same email as many people below. My wife made a purchase of 134.74 before tax and shipping. Of course, Fredericks offers free shipping of $50 or more. Now they are wanting to charge me $17.95. Of course, I will do what I can to fight this but who knows. If they do charge me the 17.95, I will not be a repeat customer ever again.

Please do not shop with this company. As with previous comments, Fredericks has went into my account six months after my purchase and taken out $6.31 for S&H, which was supposed to be free. I am sure this action may have caused some people to overdraft their accounts. BAD BUSINESS. And when I called to complain was told there was nothing I could do and no one else to speak with. End of story. I will NEVER shop here again and will repeatedly tell other not to also.

I placed an order for two bras back in April of this year. 6 months later, I get an email saying they were going to charge my credit card for $9.95 for shipping that was not charged at the time of the order. Fortunately, I keep all of my online shopping receipts. I looked back, and I did pay for the shipping at the time of purchase. So, I am being charged twice for shipping on an order I placed 6 months ago. I called customer service, but "no one was available to help me" on a Saturday. I will call back on Monday, but I am very unsatisfied. I warn everyone that also got this email to double check their order. This feels like a scam to me.

I placed order 3 months ago on Fredericks.com. The company was offering free shipping on all orders and the promotion was valid for 1 month (no need to apply the promo code at checkout). I received a confirmation number for my order with free shipping. I did receive my order and my card was charged for the order price and applicable taxes (no shipping cost). After 3 months, I received an email from the company that there was a billing error 3 months ago and they will charge shipping costs on the card I used to place the order. The email says "We apologize for any inconvenience that this may cause you. Your business and satisfaction are very important to us. In order to prevent this from happening in the future, new procedures and controls have been put into place." However, at the time I placed the order, their website clearly stated: free shipping on any order, no minimum required!

I am a regular customer with Frederick's of Hollywood and made 2 purchases (1 in June and 1 in August) in which I received an email advising me of free shipping. I just received an email on 10/7/2013 which states that the company realizes that they did not charge me the shipping and handling fees of $7.95 on the June charge and $5.95 on the August charge and that it would now be applied to my credit card. I contacted customer service and explained, to try to get the situation resolved and their response was that the charges were non-refundable and could not be refunded and they were offering me a coupon for $10.00 off a $50.00 purchase for my inconvenience. I advised them that due to this being a company error, I felt that the charges should be removed and not charged. I requested a corporate office number and they explained there was not a corporate office to contact. I would not advise ANYONE to shop with them and this ends my shopping with them as well.

Ladies, no matter how cute you think items are from Frederick's of Hollywood, do not do business with them. If you spend so much and get offered free shipping, it is not free and they could possibly charge you 6 months later. I ordered outfits from them to do a photo shoot for my new husband as a wedding present. I made this purchase in April 2013. It is now October 2013. Yesterday, I received an email saying, "Since we didn't charge you shipping on your order back in April. we will be taking $9.95 out of your account for that within the next 10 business days, sorry for the inconvenience." Seriously? BAD BUSINESS!

On July 17, 2013, I received a promotional email from Frederick's of Hollywood with the subject line: Three words: Fierce. Wild. Vixen. Plus, free shipping on everything. The email stated "We pay for shipping. No minimum purchase." At the time of purchase, I was not charged for shipping. Today, October 1, 2013, I received an email from Frederick's stating that a billing error occurred on 7/17/2013 when I placed my order and that, as a result I was not charged the $5.95 shipping cost. Thus, they will be billing the card they have on file for the $5.95 shipping cost for my 7/17/13 order. Pursuant to the promotional email I received on 7/17/13, there was no shipping cost. How Frederick's can retroactively charge me for a shipping cost that doesn't exist is beyond me . I called and spoke to a customer service representative who was unable to assist me and could not transfer me to a supervisor. Needless to say, I will not be shopping there again. Who can trust Frederick's and their false advertising?

I placed an order before Valentines Day and did not receive it. It's now June and I haven't gotten it.

A few weeks ago I made my first (and last) purchase at Fredericks.com. I was emailed about a great one-day sale they were having, so I jumped on and bought several different items. After almost 2 weeks of waiting, my items finally arrived. First of all, the quality of their clothing items is terrible. I decided I wanted to return 2 of the items I purchased. I was told I would need to pay return shipping cost of $7.95 and then I would also be charged the original shipping charge of $15.95 (since my original order gave me free shipping)!

I sent a return in via USPS rather than their overpriced label (think it was like $7.95 or so). They claim they never received my package (did not use tracking). This would be my own fault except I've been shipping with USPS for the past 5 years and they have never lost a single package I have sent. I won't be shopping there again.

This is the first time I have gone through the effort to write a review because their customer service was absolutely horrific. I made a purchase in October 2012 and had to call 5 different times to finally get my order straightened out. After many complaints and frustrations, they gave me 15% off my next purchase so I decided to give them another try. Now, they are not honoring the discount. Every time I talk to these people, it is a frustrating experience. They may have good prices but it's not worth the hassle. Take your business elsewhere.

For Valentine's Day 2012, my fiance got me a $100 gift card. I tried to use it online about 6 months later and when I tried to apply it to my order, it wouldn't work. I called to make sure there was a balance and it still said $100. I emailed Customer Service and did not get a response. It has now been about 6 months since my first attempt to contact them. I try to use the card about once a week and it still never works. I have attempted to contact them at least 5 or 6 times with no response. At this point, I'm assuming that they figure they already got our money when they sold my fiance the gift card. I was a very loyal Frederick's shopper for years and now, at this point, I will be telling everybody I know about their horrible customer service.

Ordering is difficult because the images have poor colors and are never as advertised. The tracking information is never readily available and their website is poorly constructed; the "submit" button rarely works. Customer service is terrible. I returned $180 in merchandise and paid for my own shipping after. While tracking the package, I called and waited on hold for 20 mins to be told my refund would take 30 days. It took two months! I don't mind paying for good service and quality. They have neither. The store in Ft. Myers, FL wasn't bad that's why I tried the Internet because I live NY!

Do not ever shop with them! I placed an order for an XS chemise in August for 2-day shipping. My package arrived and it looked like someone had tried on the chemise and they just stuffed it into the plastic wrapper. They also made a mistake of sending me an XL instead. So, I called Customer Service and they said they would send me a new one with one-day shipping for free and if I returned the XL, I would get a refund. So, I returned the chemise in the beginning of September and it is December now and I have yet to receive my refund.

Horrible. Do not shop online! I ordered gift for my wife for Christmas. I received it and was missing an item. Shipping shows all items in package. I tried to send emails, but no response. I tried to call several times and can't get a live person. Forever on hold. This company is bad news now! Victoria's Secret, here I come!

I am still waiting on the delivery of items that were ordered on October 18th. Each time I check the website, the availability date keeps being pushed back and it's currently December 24th. The order confirmation stated that if my merchandise was not available within 30 days, I would be contacted and that never happened. Using the Customer Service page on their website is pointless because the 'Submit' button clears the page and does not send your message to anyone.

It seems that I am not the only one having troubles with www.fredericks.com. They do not give you very many options for exchanging. What was most appalling was that they had said that they did not receive my return until I was able to give them tracking information. Then I was told that I had to wait one month after that to receive the exchange. They would not provide me with any other way to contact someone other than the e-mail address given on their site, in which they never address your issue - instead it appears that it picks up keywords, and responds with a form letter. Even when inquiring about an item for a pending purchase, I feel like they are dissociated with the company. Warning! Just because a company has a well-established name, it does not mean that they have ethical practices and or policies (terrible online purchasing policies).

I ordered 10 items in April of 2012. One item was on backorder and slated to ship to me in May. I called at the end of May to check on the status and I was told the item was going to be delivered in June. I waited a month; nothing arrives. I called and was told to call back the following Monday to confirm the shipment with them. (Mind you, I am supposed to call them.) August arrives and I still have not received my item or an explanation. I ended up cancelling the item. I was charged for all items and never received a refund on the not shipped item. After calling customer service, I was told I was never charged for it because they do not charge until the item ships. I have the invoice and I can add I was charged and never received credit. Do not shop here. I never will again.

I figure Fredericks of Hollywood is a good company that has a great return policy. If the item you buy online is not what you want, I figured you can return it back to the store like almost all major companies. I was wrong. I bought over $100 worth of jewelry online that looked beautiful. I even bought two of the same jewelry to give as gifts. I finally received it in the mail. Upon opening the package, the pieces fell out stone by stone. It looked like the items were tossed in there and were dropped a hundred times. Some of the packages inside were still sealed but you can see the jewelry in pieces inside of the sealed package. I am infuriated because this happens to arrive on my birthday. I thought this was going to be a good day.

I placed an order with Fredericks of Hollywood on January 28, 2012. They were offering free ground shipping with a purchase of $95 or more. I paid $10.95 for expedited shipping. When I returned one of the items, my refund was not what I expected. The refund I received I knew would be deducted for using the shipping label they provide you for the return. I was confused on why I received $22 less than what the item was worth.

I went to go shopping at your store in Sanford, Florida. I’m in a wheelchair and I could not get through the isles. That is not good for customers that are disabled. I would like for someone to please get back with me or I will have to call ADA about this problem. I would really like to start to shop at your store. Thank you.

This is in regards to an HR representative falsifying my records in order to alienate me from employment. It has really bothered me that this happened and though it has been some months since then, I feel it should be brought to someone's attention that this action has taken place.

I received a bill on my credit card for $79.99. I didn't order anything, so I called the phone number to see what the bill was for. Apparently, I had joined some type of club in 2009. I never signed up for a club that charges $79.99 a year. I argued with the lady on the phone that I didn't sign up but she insisted that I did. I told her that she needs to remove the charge. She said that all she could do is send a form that I need to fill out to get my money back. As a result, I lost $79.99. This company also has my credit card number that they apparently can use at will.

I found a fraudulent charge of $79.99 on my Discover card. It said: SEM* Frederick's Duets 800-475-1942 MN. I have not made a purchase with this company in almost 2 years and certainly did not authorize this transaction. It is some sort of membership. I called the 800 number and the operator said I will see a refund in 3-5 days. I also called my credit card company and they said they will initiate an investigation. Looking on the internet, I see that I am just one of the many consumers who are being stuck with this fraudulent charge.

You guys are all ignorant. There is no such thing as ‘glamour in me’ for Fredericks of Hollywood. Whatever happened is something due on the internet scam and not FOH. I have never even heard of such a thing and I have been shopping in the stores and online for well over 5 years now with no problem. FOH provides the best products and amazing customer service. Get your facts straight first before trying to put down a company’s name.

I was enrolled against my will for a duet’s coupon program of some sort with Fredrick’s of Hollywood for $79.99 on April 6th of 2010. Someone in the organization used my credit card info to do so against my will. After much resistance they did refund my money. No credible explanation or apologies. I had not given consent to sign up.

Below is a copy of a letter I sent to them. The issue is unauthorized charge on credit card. The representative said it was a membership we had the previous year and this was untrue as we never purchased any kind of membership.

A charge of $79.99 appeared on my credit card from "Fredericks Duets." I never shop from Fredericks so I placed it aside to look into the charge. The next day, I received the membership package and realized I had been scammed. This is a totally unauthorized charge and now I see by the complaints online that they are making a practice of this. I never ever accept these discount/savings memberships. I think they are complete rip offs. I was told by their "membership service" rep that she could not remove the charge. She argued that I had accepted it (without being able to show me evidence), and that I would be mailed a form. I've placed a dispute on the charge with the credit card and await their form. This company's business practice is unethical and it is basically committing theft.

I made a purchase via phone from Fredericks of Hollywood in 2007. I recently found out that I have been charged an annual fee of $79.99 to my credit card for a membership program called "Glamour in Me". I was never told of this fee or that I would be enrolled in this program. Apparently, by placing an order, that is your "Agreement" to be charged $80 annually for a "service" that provides absolutely no service at all. This is an absolute rip-off and should not be allowed to continue. I found out that this is not a fee charged directly by FOH, but through an organization with which they partner. Regardless of that fact, this ruins my trust with FOH, and unfortunately, Fredericks of Hollywood has lost a customer due to their partnership with the unethical and scamming organization that they call "Glamour in Me" or "Membership Services". I will tell everyone I know not to do business with Fredericks of Hollywood due to this partnership. I have also opened a dispute with my Credit Card company to deny this charge and reimburse me in the amount of $79.99.

I bought a pair of Gladiator sandals with a 4" heel from FOH back in January 2009. It's not like I rushed to wear them, so they sat in my closet for 5 months before I wore them in my home for all of 15 minutes. Three weeks later, I put them on again; and I noticed that one heel was wobbling and thought it was in the heel from being too skinny. So I took them off, looked at it, and didn't see anything. Within about 20 minutes, the entire heel came apart from the rest of the shoe. I called FOH, and they told me "Tough luck; you only have 3 months to do a return, period. No exceptions."