Dream Products Reviews

Ordered a kitchen rolling rack on April 3rd. Today is May 8th and nothing. Every time I email them I get what I thought was a legit reply until every email I sent I got the same exact reply from "Sam".

I ordered 2 face masks on 4/16/2020. They charged my card immediately & the order still has not shipped. I emailed them & I received a reply not to worry they will rush my order 2 weeks ago however, the item still shows "confirmed" which means it has not even been expedited. I then asked to please refund my card if the order has not yet shipped and to date nothing. I found that I am one of numerous people who never received their product or an answer as to when I should receive it.

I sent Dream Products a check for $22.19 on March 2, 2020 for a tomato plant. When I didn't receive it, I wrote to them and told them they had cashed my check on March 9 and even sent a picture of the check that I wrote and a picture of the back where they deposited it. I wrote to them again, with pictures of the check, front and back, and also a copy of my bank statement showing they had deposited it. It is now 3 weeks later and I have yet to hear from them so I will write to the BBB and let them know what scammers they are. I am also going to take legal action to stop them from doing this to so many people.

I placed an order March 30th. April 14th I received an email saying my items have shipped with the tracking number. As of today April 28th there is not any tracking information. I have emailed the company and sent a Facebook message, but they have not responded. I do not see a phone number to call them.

I purchased their Clogs. They were too large because their size was different then what I always wear. They kept falling off. So I contacted them and they said to return them. I did just that, with a note saying I needed a size smaller. I even paid for the return postage of $5.00. Well after 3 emails asking where my return shoes are, I haven't heard a word from them. They're not a reputable business, most likely Chinese junk and I'm very dissatisfied with their lack of customer service. LESSON LEARNED. I won't be ordering from them again.

I ordered 2 Cover-ups by mail on 03/28/20. Sent a check (#**) for $19.98, which has not been cashed; and have not received the items. Unfortunately, I didn't copy down the address on the form. On-line, the same item is advertised at the same price, however. Please respond! Thank you.

I had items on back order and it was not on packing slip. I had called the company 4 times before I finally received them. The products are very poor quality. I also ordered memory foam slippers and within 2 weeks all the memory foam had depleted and they stretched out from the slippers. Very poor quality products. Would never use this company again.

Called this company about an order discrepancy. No one could give any help. Kept saying that I needed to speak with customer service. When transferred had to wait for over an hour for a representative. Order was incorrect but I was told they were unable to correct it. Not a dream but a nightmare!

Updated on 02/10/2020: The email that's in the reviews is not valid. Just so all know. Sending to ** is not a valid address and does not go through. JUST AWFUL COMPANY AND LIARS. MS. ** YOU ARE A THIEF. Why can't anyone trying to reach you for an answer is responding???? Liar.

My son saw a poster he liked on a Facebook Ad from this company. The item description was 13x18. I ordered the poster and when it arrived a month later I realized I had been scammed. The poster was 13x18 centimeters....Contacted the company and they said I got what I ordered. Nowhere in the item description was it listed the dimensions were in cm.

Ordered a tailgate rubber protector with eyes, as advertised on Facebook. Item never received. Want my refund of $17.89. Advertised many different styles. Tried contacting, cannot email them. Contacted PayPal who told me to contact the company. Yet, no way to contact them for refund. Be careful ordering from Facebook. I’ve heard since I ordered, they are scam conning companies.

Ordered a wallet Dec.6. Still haven't received it. Phone call to automated numbers found were dead ends. Finally got thru to a pleasant person on 12-27 who said order is in fulfillment. Still not received. Called again 12-8, another pleasant person who said I needed to call back (no transferring) and choose option "3" - which was to order a catalog!! (Fat chance!) Called back again--same employee who said someone would call me in 24-48 hours to discuss my order. I am not holding my breath! I am a first time and last time customer. I don't expect to ever receive my order although it of course has already been charged to my card.

Unless you are a perky young girl in the A cup range this bra is NOT for you. I ordered 2... (xl) might as well not have anything on. Waste of $$. I cannot return, not worth shipping costs, Goodwill might want them.

No way will I ever order from here again. My last order was something I would of only possibly bought at the dollar store. I can’t even return them. They are the iPhone mobile cinema. I was too embarrassed to give them as Christmas presents. Now I’m stuck with them and out $60!! The quality was so poor and had scratches on the screens plus lint that could not be removed. Very disappointed! Took four weeks for delivery.

I order my client these slippers for Christmas. I used PayPal. Dream Products got paid 12/12/19. I called them on 12/23/19 about my order. They said they mailed them on 12/13/19. They stated that it takes 2-3 weeks for shipping, That don’t make sense. I live in Ohio. Not in a different country. I won’t be ordering from them no more.

All service was terrible. I had similar experiences as Marjorie from PA. Dead air, no one comes back to the telephone, no one can answer your question about order status, pending charge on my credit card yet can't get through or get an answer on order.

The company refunded my purchase amount for the products.

I ordered these slippers on 12/1/19. Fedex tracking first said they would be delivered on 12/10. Didn’t happen. Next it said “delivery status pending”. Next day it said delivery date was 12/12. Didn’t happen. Same “pending” status. I checked the status this morning, 12/14, and it said they were delivered last night at 8:03. Also, there was supposed to be a mystery gift sent, but guess what? Nothing! When I contacted them by email on 12/11, they told me to give it 2-3 weeks for delivery. That isn’t acceptable. So, don’t waste your time with this company unless you want some stress in your life.

I wanted to order some things and the phone number on the catalogue is busy. I tried calling back in 15 minutes and it's still busy. I got on the website to get that phone number and tried it. That's busy. This is a 24/7 business. How can their phone numbers be busy. I have never had this problem before. They don't want business. This Dream Products is going down and fast if this keeps up.

I ordered through the mail 11/5/19, credit card was charged on 11/13/19 and no confirmation number was sent to me yet I receive all kinds of propaganda from this company. All I want to know is if you are filling my order and when will I get it. I need a confirmation number to track. I have tried every way to contact you and get wrong response answers, dead air and busy signals. WHERE ARE YOU???

I placed an order on October 16th. I paid the expedited shipping. I still haven't received my order. I called customer service and they wouldn't give me any info. Nothing but a complete run around and I still don't know if I will ever get my order. Plus paying to expedite and a month later still no order has been delivered.

I placed a order and later I decided to return it. I never opened the order. I talked with them 3 times and I was told 3 different reasons I had not received my refund on my credit card. My bank told me they never declined the refund. Now the fourth calls they mail out a check only on the first week of the month. These people are the worst company I’ve had to deal with. I don’t believe that they are going to refund my money.

Dream Products contacted me immediately about my review of the led desk lights. They were most helpful and concerned that the product did not meet expectations and offered a full refund. I was very pleased.

I have eight of these bras and they are amazing however the last ones I bought won’t stay snapped. I would still buy these bras again. They are amazing and comfortable but it was just a disappointment I have three I can’t even wear but overall an excellent product.

I ordered the sleep bra. The picture on the ad showed a bra with white stitching. Mine however has stitching in neon pink thread..certainly NOT what I thought I had ordered. Who stitches a bra with pink thread on a white bra!!??? It won't be worth sending back as the shipping and restocking fee will be more than I originally paid for the bra itself!!!

I referred a patient to Dream Products, an elderly individual who needed compression stockings however found them difficult to put on. The idea of a compression stocking with zippers would have provided him an easier experience in wearing them. He came into my office today and stated he never received the product however his bank account was charged several times....needless to say, he had to get his bank involved with the incident. I will never refer patients to this company again.

I purchased the Resurrection Plant from Dream Products for $12.99 in October 2018, I followed the included instructions to the letter but the plant failed to grow and never had the green color as shown in their catalog, I explained it had taken me all this time and effort, trying out all manner of different things to get the plant to grow, I emailed them a complaint with a request for a refund, but they declined to reimburse me because "IT HAD PASSED THEIR 30 DAY POLICY." You cannot possibly assess whether a plant will grow in their ridiculous 30 day time period. Needless to say I will never shop with DREAM-LESS PRODUCTS again. I also researched whether their products really are cheaper than other suppliers, and they are not, in fact, some of their products are more expensive than elsewhere. I regard DP to be a rogue company who are after your money and have no care towards their customers.

I order the zippered front bras in the 3 pack & they are not near what the photo shows. The straps are too long even if I adjust it to the shortest length.& they're so uncomfortable & itchy even after a few washings. I was excited to get them just to be disappointed. Never again will I buy from this company.

I have made numerous attempts to return defective bras I received. When you call customer service you are put on hold for long periods of time and then the phone disconnects; if you ask for a call back, you never get one. I will never order anything from this company again.

Therapeutic Memory Scuffs are horribly made, like Kleenex on cardboard. Clogs allow you to remove the 'massage' insert but has a huge hole in each heel that is very uncomfortable. Wish I could return, and 6-8 emails a day from them!!!!

The ad said that this bra gives full support and "defies gravity". Truth is this bra does nothing. There is no way to adjust the straps so how could it give support? Of course, I blame myself because I should have looked more closely at the picture to see that the straps can't be adjusted. I guess if you like to sleep in a bra, this bra might work.

Placed an order 07/04/2019. Called customer service on 07/16/2019 to inquire on the status of my order. Was told that it wasn’t even processed yet and order was on backorder but they surely helped themselves to charge my account right away. Called customer service today (07/22/2019) and a recorded message gave me a 20 number tracking number. I went on live chat to find where my order is and to get the details they want to charge you $5 which will then be refundable. Then when you get your answer you will be charged $10 from your credit card! Please, please don’t order from this company! I will report this company to the Better Business Bureau.

Ordered a product 3 weeks ago and paid expedited shipping and NOTHING!!!! Now here I sit on "hold" trying to get someone from customer service! WILL NOT RECOMMEND TO ANYONE EVER!! I wish I had read the reviews before ordering! Lesson learned.

If you like a bra that gives zero support & zero coverage then this is the bra for you. Dream Products is an unscrupulous company that falsifies descriptions of their cheaply made products. Their money-back guarantee is only “IF” they receive the product back. It is their word against yours. They make a lot of money with their misleading and false claims regarding their products. DON’T WASTE YOUR $$. If I could give it negative stars… I certainly would!

I paid for expedited delivery of 5-7 days, ordered on June 21,2019. It is now July 2, 2019, and now customer service is saying another 6 days. THIS IS NOT EXPEDITED DELIVERY! I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE, unless you don't mind waiting a month for your order.

I received my order after several weeks of waiting and was very disappointed with the quality and size of the mats. They were very thin, flimsy and cheap looking. And not only do they not absorb wetness from shoes, it states they are machine washable and upon the first wash the inside of the mat literally disintegrated in the washing machine and I washed them on a gentle cycle. They are now an unusable rag. I want my money back!

Returned item #670 on order # ** for size replacement on 5/18/2019. Company never responds when checking my return. Put you on hold and never answer. Would never purchase anything again from them again. Bad company!!!!

I placed an order on May 26, and paid for expedited shipping. Today is June 6, and and so far FedEx has not received it yet. Only a label was created. I paid extra for expedited shipping, and it has been 12 days and it still has not been received for shipping. Customer service is standard pre-made replies. Very bad company.

On May 31st I place an order for the Men's Clogs and had no issues whatsoever. And my order shipped yesterday June 5th. I got a tracking number and when I called customer service for the tracking number they were very nice and polite, no issues whatsoever.. I almost didn't make my purchase because of all the bad reviews. But I rolled the dice anyways. So far this company is good in my eyes..

I should have checked the reviews before ordering from them. On 5/16 I ordered a pair of "diabetic comfort slippers." The order confirmation stated delivery in 1-2 weeks and that tracking info would be sent when the item shipped. On 5/25 I sent a message asking if the item had been shipped yet, as I had heard nothing. On 5/29 (today), I sent the company an email requesting a refund as the item still has not shipped. I have also filed a report with PayPal and will escalate to a claim if I do not hear back from the company. At this point it is obvious to me that the company never had the item in stock and will, as per similar complaints here and at the BBB website, NEVER send them. The company is nothing more than a Virtual Retailer and most likely a scam - BEWARE!

I ordered slippers from Dream Products along while back. I have never received order nor any information about it. I see many reviews that say the same thing. How do you stay in business? I will not order from you again and would not recommend.

I ordered 4 bras because of a special. The bras provide absolutely no support for me, perhaps in smaller sizes they work. I returned the items in the original bag, paying for return shipping. Their form says to allow 2 to 3 weeks to process return. Since I had not received a credit, I called to find out why. I was told they do not show it was returned and They needed a tracking number. (Because I was disagreeing, she hung up on me). I got my receipt from the post office, showing their address on it and when I called back, they still insisted that I need a tracking number. Their return info does not say they need a tracking number (once again, she hung up on me... really good customer service). I think they received the return, and just get away with doing this. I do have the option of calling my credit card company to dispute the charge, however, I believe this company should step up and do the right thing. Be very cautious if ordering from them.

I had ordered my mom Copper Support Zip Socks. I opted for the free shipping and they took almost 3 weeks to arrive. Unfortunately I ordered the wrong size and re-ordered BUT I paid the $5.95 for expedited shipping. I ordered on 3/30/19, and called regarding the status of the shipment on 4/9/19. I spoke with a very rude CS man that told me they hadn't been shipped yet and to be patient. Finally they arrived on 4/11/19. So $5.95 for expedited gets them to you in 12 days where free shipping gets them to you in 14 days! Not happy with these folks and would never recommend them or order from them again. Thank you.

The customer service leaves a lot to be desired. By calling the number on the site you get a recorded message saying you are their 29,000,000 + customer. Some cutesy trick and give you a mile long tracking number. I called customer service and they told me the product would be here on the 8th of April. Now when I finally got a person the rep told me it would be another three weeks. What gives? Too bad I had to give them one star!

Ordered one item. Never got the Discount I used a code for. Ordered on 2/25/19, still no item or shipping info despite multiple emails and a PayPal dispute. They finally provided PayPal with a "tracking" number, on 4/1/19 that doesn't exist. Still waiting for my item or a refund. Total SCAM. DO NOT BUY from them!

If I could give this company a 0 star review I would. I would NEVER recommend buying ANYTHING from this company. On 2/28/19 I placed an order for 4 items on the Dream by Genie website. I purchased the Dream by Genie Bra and 3 other items that I only paid the processing fee for a grand total of $43.96. I waited over 2 weeks for the items to arrive. Once it arrived, I tried it on and felt it was not for me, so I returned them on 3/11/2019 at a cost of $8 USPS priority.

I have called and asked for customer service to complain that the item didn't work. Left a msg, and never got a return call. I'm going to report this to my cr card to have the payment reversed. Apparently they don't return msgs left on their phone.

I placed and paid for my 2 mats over 6 weeks ago. I started at week 2 sending emails. I received back a ticket # with a statement that it would take 2 days for a reply. After weeks of asking I received a tracking in CHINESE or something other than English. No one will tell me anything. They have no # to contact. I have sent emails asking for my product or my money. No reply. I guess they got their name DREAMBLESSING as in DREAM ON if you think you will get your product. And Blessing as in you bless us not you. DO NOT BUY FROM THIS COMPANY.

Delivery of item started on March 18th and was sent to "SIX" different Federal Express Depots before finally delivering to the US Post office for final delivery! This package unnecessary traveled around final destination for one week! If they had sent it to US Post office to begin with it probably would be here by now. I'm still waiting for the package as March 25th. I will "NEVER" order from Dream Products again. Good Luck to anyone ordering from them!!!

My diabetic mother was in need of slippers. I ordered a pair which looked comfy but when we got them, she couldn't even start to get her foot into the slipper and I had ordered a size larger than she normally wears! I also purchased at the same time socks for plantar fasciitis. When I found out that we would have to incur the cost of returning them as well as the possibility of a restocking fee, I decided that never again would I order ANYTHING from this company. We paid $23.98 originally and just today, we received a refund of $9.99! Return postage was $8.95, so we were out $22.94 with NO slippers! On top of that, it took them a full two weeks to give this "hefty" refund after they received the slippers (YES, I tracked the package!). NEVER, NEVER, NEVER ORDER FROM THIS HORRIBLE COMPANY!

I ordered a product from this company in late December and paid the expedited shipping cost to assure it would arrive at my home by a certain date. Come to find out that the product didn’t even leave their facility until 1/5/2019 (days after I placed the order) and I was then told that it would take another 2-3 weeks for the delivery of the item. I requested that the cost of the expedited shipping be refunded to me, but the company stopped replying to my emails. I have sent two more emails but have not received any more responses. A poorly operated company operating on the fringes of fraud. One can only hope that one day enough evidence for the US District Attorney to get involved will be available. I wish I could warn potential customers more effectively.

The sciatic pillow that I ordered and received (which was late to be delivered) was nothing like the picture that made me purchase it. The company shows a picture of a pizza shaped pillow on a wide chair. Thought this would be perfect at work for my sciatica since I have to sit long hours at my desk job. It was so small and I am not a big woman. It literally gave me a wedgie just sitting on it. My back hurts worse than ever now. I tried sitting on it for a couple of days, and the pillow was so flat - I'm embarrassed that I was totally scammed. Please do not purchase anything from this company - you won't get a quality product at all.

I placed an order on Dec 19 and used a prepaid credit card, the transmission was processed, I received an receipt, the money was taken from the credit card and I never received the product! They ripped me off, and when I call they say there was issues with my credit card and there wasn't! The money was taken and I received a confirmation receipt in my email. They never notified me of ANY problems with ANYTHING until I sent an email 3 WEEKS later that they decide to tell me that there was an issue. They flat out ripped me off.

I placed an order for a watch on 12/14. I paid extra for expedited shipping 5 to 7 days arrival. Did not ship until 12/18 and it was not shipped expedited. Then when I finally received on 12/29... it did not work. This product is so cheap looking I could have bought it at a Dollar Store. Whenever I call customer service a message says that they are closed. Do not order from this company as I never will.

I placed an order on December 14 and paid for expedited shipping so that it would arrive before Christmas. The confirmation said I would receive an email when the product shipped with tracking information. I did not receive such an email. Upon call the "customer service" number I was told the product was shipped on December 19 with an estimated delivery date of January 2. When I mentioned that this was beyond the 5-7 days for expedited shipping, I was told that was from the shipping date I (which was delayed). I requested a refund for the expedited shipping and was told to call back after January 2 if it still has not arrived. Very poor customer service and shipping. I would NEVER order from this company again.

Their site said they shipped in 24 hrs and guaranteed by Christmas delivery. I choose the expedited delivery of 5 days. They shipped it after 72 hours and did not put my shipment in expedited delivery. The shipment will come well after Christmas leaving me in a scramble for a new gift. At this point the quality of the product means nothing if they can't get it here on time.

Called for status of order after a week w/o notice of shipment. Was told order had been cancelled - unknown why or by whom. Referred to customer service and got canned message. Customer service not open at 9:30 am on Tuesday. Left message - not surprising have heard nothing.

1st shipping took over 2 weeks to receive. Product different than picture in ad. Quality not so good. Not sure it would fulfill what ad said it does. Not worth price. Very small & I'm petite & thin. No response to email. Seems no return. 2 weeks not response from company. Would not recommend based on my experience.

From the first day receiving them and wearing on my affected wrist and hand the pain just went away. I love them and the relief they give. Great product. I do not know if it is the magnets or the glove itself or the combo of both.

One slipper has a crooked sole. Foot walks sideways. Dangerous to wear. Sandals ordered show women's size 6, the size I ordered. They are at least 2 inches too long. More like a size 9. Called cust. serv. and was told they wouldn't provide return postage and also didn't seem to care. I will have to discard and will never order from them again.

I ordered Health Shoes for $9.99 which stated I can return within 30 days. The shoes were uncomfortable so I wanted to return them. The mailing cost to return them for both Parcel Post and UPS was over $10.00 each. I ended up donating the shoes since I did not want to go in the hole by returning them. Live and learn that you have been taken by a bad product and company! I will not purchase again from this company.

412 Dream Lane, Van Nuys - Ordered stair climbing cart $39.99 in August 2018. It came but was missing all the wheels. I called and called them. Waited on hold many times for LONG periods...so Left messages. Nothing. A month later finally got thru to get wheels sent. Today, Oct 1st I received only HALF of the wheels needed! If I send it all back I will lose my $ for "Re shelving fee". It’s a win win for them! I Will NEVER order from them again!

I purchased a bra and a window projector. I received the bra but never the projector. I contacted the company and only received a response when I mentioned I would contact Paypal. They informed me that the package was sent and never heard from them again. I opened a dispute through Paypal and the seller asked me to close the dispute. That once I did that, my refund will be issued. I never got the refund! Never close a case until a seller makes good on a refund! Fortunately, Paypal has offered to refund the money to me. So grateful for Paypal.

Ordered buy one get one free #610 zippered compression stockings. Ordered 1 black pair 1 nude pair. Both pair were nude. There were 2 order numbers, **, I was charged twice for the order. There was no zipper in either pair of stockings. I have sent a letter to the company advising them of my dissatisfaction and demanded a refund. Once I receive my refund, I will not purchase from them in the future.

When my order page stayed on "please place order", I clicked on the tab again and got duplicate order. Calling customer service was useless. I also emailed with the given choice of subject line stating Cancel Order. I gave order number to cancel. I got a reply next day stating to call customer service which by the way has a minimum 20 minute hold time only to be told nothing can do. So emailing is also useless. NEVER ORDER FROM THIS PLACE.

I ordered several products on 5/13/18 that I received 3 weeks later. Immediately, I returned item 86434 that costs $16.90; but, on June/28, Dreams Products refunded only $6.82. I called Customer Service, but they never answer. I entered their website where I had to fill a form to request a code so they would call me back, but they never returned my call. I believe they had the habit to keep the money of the refunds. I will never order anything from them because the quality of the products are very poor, customer service is non-existent, and the management is, frankly, very dishonest.

I placed an order for two items with this company. I received only one of them. Attempts to connect with customer service were fruitless. You could opt for either an interminable hold, or to have them call you back. I requested a callback, which never came. When I received my credit card statement, I had been charged for both items. I will not do business with this company again, and I now have no faith in the Better Business Bureau ratings.

Shoes stated they fit a certain size and were way too small. I paid $9.99 plus $3.95 S&H to get the 24 Hour Health Shoes, then when they didn't fit, sent them back at my cost. Only received a check for the cost of the shoes even though it was not my fault. The shoes were too small and let them know this. WILL NOT ORDER FROM THIS COMPANY AGAIN!!

When I called Dream Products attempting to place an order there was an automatic answering voice that confirmed I was calling dream products but after checking 1 for English, there was no further response... I called 4 times without success. If no one is going to take an order, there should not be a telephone number in the brochure. Very bad business!!! I bought products online. We'll see if they come...

I ordered Finishing Touch Flawless Hair Remover Oct. 2, 2017. I was sent a very small stuffed elephant instead... No phone to contact, will not answer my emails. Was charged full price for hair remover.

I ordered several items from this company. They promise "free gifts" if you order so much, which I did. The free gifts were an emery board! Lol a cheap plastic "wallet", and a light, which are available at the 99cents store! Lolol I also ordered a so-called "bracelet helper" that was $10.00. It was cheap plastic, and arrived broken! For $10.00? REALLY? What a rip off! And, they did refund my money for it, but for $10.00 you expect to receive a quality item. This would sell 2 for a dollar at the Dollar Tree! I will never try them again. Once is enough for me!

I have narrow feet and they would not even fit across my shoes. I called and spoke to a gal named Michele. Very rude! Asked for a supervisor. Never got one. Michele told me there was nothing they could do about it! I am really upset. Will never buy from them again.

I ordered some items from Dream Products back in 2016 and I never had a problem, but now that it nears Christmas, it's almost like they're giving me a huge middle finger. It was my biggest order yet, and now that I need the products ASAP, they are trying to gyp me. They tell me a very obviously made up story on why they can't ship it, stating that "my credit card doesn't have the same address as my Dream Products account." Same line of complete BS as any other time I have called.

In July. I ordered 2 sciatica pillows, one for my cousin and one for me. I have not received my order or any communication from Dream Products. I am very disappointed, because I have never had any problems in the past.

I have been stung twice by this company. I should have learned the first time. The first time I did not receive the difference of money paid in return of a product. I have been waiting for a product ordered 2 months ago. Received my bank statement and the check was cashed. I have been calling and it is impossible to get a human voice.

I have contacted this company 6 times (I keep track of stuff like that) for an order placed on December 14, 2016. Have been assured once by email, this would be resolved. Date today: May 19, 2017. Lost my business and anyone else I can tell this to. Shady company.

I ordered a handbag on 2/8/17 for $39.99. It was almost a month before I received it and almost immediately it started coming unsewn. I tried sewing the places back together because I really liked the style. About a month ago the zipper pull broke. I wrote the company on 4/17/17 requesting a refund and got no response. I then wrote again and this week received a reply that the purse had only a 30-day warranty. They told me that they would not refund my money after I called them because there was no response. This company is terrible and I plan to complain to the BBB since their website says they are members. They are a RIPOFF company.

When you need two weeks to get a FedEx delivery for medical related products then you have a problem. Company offers free shipping from FedEx and takes two weeks to deliver? The products are not coming from outside the country. Don't get fooled, check all the options.

I have contacted customer service several times and have not received the product I paid for. What a shady company!!! I would encourage people do not order anything from this company unless you have too much money and need to give some away for nothing!!!

We ordered a pair of Big Mouth Comfort Boots on November 29th 2016 and have still not received them. Whenever we call the automated line for order status, we are told there is no information on our order. When we call the customer service line, the phone plays hold music for about 5-10 seconds and then a voice recording comes on and says "All of our lines are busy at this time" and then the phone goes silent. When I call the order only line, I am told that they are still in the warehouse but that the company is unsure of how much longer it will be before they are shipped. We keep getting the "runaround" and will never order from them again.

The only experience I have with this company is their failure to live up to the shipping policy on their website. It says they ship out orders one day after receipt. The only thing they do one day after receipt of an order is charge your credit card! My card was charged on January 8 and I am still waiting for them to ship my order, over 10 days later. Then they say it takes 2-4 weeks after shipping to receive the order. This is bogus. This means you have to pay the credit card bill before you even get the products.

Placed order 12/03/16. As of January 17 2017 nothing received. Got one confirmed email inquiry but all subsequent email ignored. However they have charged my credit card even though they have shipped nothing which is illegal from my understanding.

Ordered them on 12/19/2016. Was informed they would be arriving on Dec 24th. It's now 01/02/17 and still haven't received them. I send emails daily and call Dream Products and no reply at all. Will never order from Dream Products again.

I ordered on 12/12/16, with guaranteed delivery by Christmas if order was placed by 12/15. Card was billed on 12/13/16. Product was not received and no contact was made by the company, so I had to go out and buy a last minute gift. After contacting the company (5 times) with NO resolution. I filed a complaint with the FTC and the BBB. Called the company back again and let them know that I had filed complaints and received confirmation that my refund was issued. My card has not been credited yet, but I filed a chargeback so I will get my credit. I feel that the company is very dishonest in their customer service.

Placed order and received confirmation email with 1 to 2 weeks estimated receipt. Received nothing. Sent followup email on their website. They said order still being processed and 2 to 3 weeks more. Waited and still heard nothing. Cancelled order and asked them to credit the amount charged to my credit card. Received email that order was cancelled, but never received credit. Disputed charge on my credit card. Will never order from them again.

Two items were ordered on 11/13/2016. One item received on 12/20. Second item never mentioned on invoice. Call to company said ordered was delivered. I said only 1. Customer rep. said, "I would get call back in 12-24 hours." Not acceptable as this was a Christmas gift. Brochure with shipment said "ALL ORDERS SHIP NEXT DAY." Will not order from them again. Order # on confirmation different from order # on packing slip.

Ordered seat covers 11/22. It is 12/7. No seat covers but they took my money. Very unhappy. Was told over the phone they would reimburse my Visa and I haven't seen that and then was told it was on the shipping list and I would receive the item in 2-3 weeks, which when it was shipping I would receive a tracking number. I know they aren't supposed to take your money until the item ships. Will never ever order from this company again. Wish I had looked at the reviews first.

I ordered two Comfort Moccasins and they did not fit. There was no invoice or return label in packages. Called Dream Products Dec 1st to return products and was told I have to pay postage to return products and they will keep the $2.00 fee they charged, which I didn't know about the $2.00 fee. Very disappointed in the way this Company handles returns. Saw advertisement in Parade Magazine and didn't see anything in print about returns. Why should we pay to return product when most Companies provide return labels and why should they keep my $2.00 fee when slippers didn't fit? I'm having to pay postage and fee for product I am returning? I will never order from this Company again and I will be contacting Parade Magazine. I never rec'd invoice or receipt in package.

Placed order Oct 11, 2016, paid for item & expedited shipping thru PayPal; received no confirmation email. Called Oct 26, they "couldn't find my phone # or address on file." I told them they sure have my email address because they're sending me multiple daily ads, so they have to have my info in their system somewhere! Person said they would need to send my request to "customer service" & they would call me. They did not. I finally got an email order confirmation. Nov 3, I STILL don't have my item. Called back. Lady said it was shipped Oct 12, but yet I received no shipping email confirmation, and I never received the item. She did put in for a replacement order but it's going to be another 7-10 days! She would also refund me for the expedited shipping. We'll see how this turns out. Will NOT order from them again.

Completed an online order on 9/20/16 for $65. Received an order number. Waited 3 weeks, no order came. Emailed them, they responded my order was in fulfillment and will be sent shortly. Waited 1 week. Called them and gave them order # and they had no record of that order #. Went back on the phone and followed prompts to order status and that person said they had the order and he did not know why it was not shipped yet. Waited another week. Sent 2 emails. No response. Sent another email, they said my order was in fulfillment and would come in 2 to 3 weeks. Two months to receive an order??? No emails about my order status unless. I email them. No emails that anything was backordered or out of stock. I have ordered from dream products before and always received my order within 2 weeks. 2 months is unacceptable.

I placed an order online then, after reading some bad reviews, was wondering if I'd made a mistake. Fortunately, everything was fine! They accept PayPal, which is my preferred payment method and I received my items within two weeks (they ship from California and I live in New England.) My items arrived in perfect condition and were as described. Shipping was free and, since it was my first order, I got 20% off. I'm glad that I didn't read the reviews first because it probably would have deterred me from ordering. I'm wondering if everyone who had a good experience with this company wrote reviews that they would greatly outnumber the bad? Just a thought. Anyway, I will definitely order from them again!

I placed my first order and didn't pay for expedited shipping. The item was received 2 weeks later. I placed a second order and paid for expedited shipping. The item was received 2 weeks later. Why did I pay for expedited shipping when it wasn't "expedited". Items are supposed to ship within "5-7 business days". This didn't happen even with expedited shipping. I feel like I was ripped off for shipping.

Recently saw an in Parade Magazine for Dream Products Cardigan Slipper Socks. Ordered by phone with a pleasant, friendly male voice. After I was through he offered a special "sign-up" which would get me a free gift card. I thanked him and declined. He once again, told me what a good deal it was (something that any GOOD salesman should do) I, again declined... He thanked me for my order and told me to expect the product in 2-3 weeks. After placing the order, I noticed that I could read "customer reviews" on line. Saw many negative reviews, so I was curious to see how my order would turn out... Within 10 days, I received the order, products were as described. This experience was worth the 5 stars I've given it.

I returned product for a refund and Dream Products received it on September 12, 2016 - a month ago. In spite of numerous e-mails promising an immediate refund, my refund still has not been forthcoming. Trying to contact them through their 800 number has been more than frustrating as I end up getting a dial tone when answering the prompts to "check on my refund" without being able to speak to anyone, and on the occasions when I am able to talk to someone my refund still has not been processed.

Snap front comfort bra - A male took my order and did not suggest that I order a size larger after asking him and telling him my size bra. The bras are way too small for the suggested sizes. Would not recommend to anyone. Having breast surgery tomorrow and have bras of no use to me. Called customer service Lolli and she said return them and pay the postage.

I placed an order for a wallet for $9.99 on 8/28/2016. On 9/11/2016 I inquired about the status of my order and was told that it was still being processed. On 9/25/2016 I inquired again and was told the same thing. I told them I wanted to cancel my order and was told I would be receiving a phone call to help with that in the next 2 days... needless to say never got that call!! Today, 10/10/2016 I called again and was told I would receive it within 7 days!! We'll see!! The agent I talked to said it just never got shipped and they were sorry!! Sad company!! Do not order something from this company!!!

See a lot of negative about Dream Products on here! Haven't had the bad experiences they seem to have. Always get someone willing to help and if an item is not what you think it should be they usually just send you a new one and don't ask for the other one back! If you are not happy with them then go buy it from eBay or Amazon!

I placed an order in March in order to receive the item by the end of April, as the order contained a birthday present. The order confirmation said that I should allow 1 - 2 weeks for delivery. Three weeks after placing the order, two of three items came. I kept waiting. When I called them in the middle of April to see where the birthday present was, they told me that I had received the package already. I had to point out that it was a partial shipment, and that one item was missing. They said that they would resend it in five weeks when the products comes in again. Which means that they sell merchandise they do not even have in stock. I cancelled and demanded my money back. I got a refund days later.

I ordered slippers and would be very embarrassed if I were to give these gifts, which was my plan. They had "Made In China" in bold on the bottom of the slippers, which I didn't know. They looked cheap and yellowed. So I wanted to return them. I called and they said I had to pay for postage. I went to the post office and it would cost me $12 to return 3 pair!! I called again and Dream Products said, "Well you got a discount and you didn't pay for shipping them to you, so you have to pay for your own shipping to return them". This company has no class and I will never ever buy from them again! I told the customer service agent exactly that and she said "fine". I know she doesn't make the rules, but they certainly don't even try to work with the customer.

On 09/05/16 I placed an order that totaled $19.98 and paid via credit card. My confirmation email said that I would receive an email with order tracking number when my order shipped. On 09/14/16 I called and there was no record of my order by order number, address or phone number. Finally spoke to a human and was told that my order had shipped on 09/07/16 but they did not know why I did not receive an email with the tracking number. I was told that my order was shipped via FedEx SmartPost and given a tracking number. When I attempted to track my order via FedEx I was told that the tracking number was invalid. I emailed Dream Products' Customer Service and gave them 48 hours to respond or I would file a fraud complaint with my Credit Card Company. I will never order from these people again.

I ordered 3 items was 3 for 19.99 or something like that. Needed by 8-20-16 so I expedited it and paid the extra money. This was on the 9th. I have not heard anything but said would be shipped next day. Last night I called. Has not been shipped, and would not let me talk to a higher up person. I am canceling my order. I want money back ASAP and reporting to my attorney. I am also calling the BBB as they have a A+ rating. Duh how can that be with all the bad things.

This company 'Dream Products' is a joke when it comes to shipping and refunds. In addition, half of the products I ordered were on back-order but was never told even though they had my email address. I paid extra for expedited shipping and it still took 20 days from California to Washington state. I returned the lousy product (bra) on 5/31/16 and am still waiting to see the refund on 6/21/16. They say it was posted 6/15 even though they received it 6/3. They say it would be 5-7 days before I see the refund (from 6/15). Isn't this 2016? I think they are so slow due to the huge amount of refunds and problems they have to tend to. I will never order from them again.

I will never purchase from this company again!! Why do they offer expedited shipping?? What a joke! They take forever to ship. Then they give you a FEDEX tracking number that doesn't even exist. Wish I knew better. DO NOT BUY FROM THIS COMPANY!!!

On 4-20-16 I sent check number ** with my order for 2 item 97001 which I received. The same order included 1 of item 95024 which has never come. My check was entered by the bank on 4-27-16. Please check your records and send the missing item. My wife asked me to place a new order today but I shall never order again as long as I only dream of receiving my past order.

On 4/26/2016 I ordered a pair of Memory Scuffs. I take size 7 1/2 so I ordered the s (7-7 1/2) but when I received them they were more like a 6-6 1/2 and not at all like what they were made out to be. I tried to contact customer service with no luck at all. I don't even think they have a customer service because I tried numerous extensions and got the same recording which makes you wonder if they hung up on you. I want to send these back for a refund but I wonder if I will ever get one and then I would be out on both the scuffs and the refund. I don't know what to do in order to get this resolved. I am hoping ConsumerAffairs can help me with this matter. This company is by far very undesirable and I will not recommend it to anyone or use it again myself.

On April 29, 2016, I ordered two Doctor's Choice Comfort Bra in size 38 (no cup size was offered). I paid $5.95 to have them delivered faster. I received them on Friday, May 13, 2016. One is size XL (44-46) and the other is size 2XL (48-50). Obviously, these bras are of no value to me, however, I would have to pay to have them returned and probably would not receive my refund anyway or just a portion of it. It is a cheap lesson to be very careful who you order from on the computer. Research any company before you order anything. This company is not trustworthy. The size that was ordered was on the original order. These are a bunch of crooks. Do not order from this company.

Without going into detail, about the products ordered, I will say because of delays and lies about products being in stock and then them saying they shipped them, which they didn't, we canceled the order. It's been 2 weeks and they haven't credited us back. I believe they are one of the online businesses that sell stuff from other companies, take your money and because they can't get the product in they lie so they can keep your money to buy other products. Sorta like out of their house. We finally filed a dispute with our credit co. Scam... Don't do business with this company, Dream Products because you will only dream of getting it!!! Wasted hours of my time.

I sent an order (set of three bras for $21.99) in April 4, 2016 and have not received it. I'm doubtful I ever will after reading all the reviews. I'm thankful it was a small order, but hope they are caught so they can't rip anybody else off.

I ordered 2 solar OWL lights and only 1 came in the mail, said the second would come 5-7 days later. No second owl. Contacted them via website, said they were sorry, second owl would come 5-7 days. It's been 2 weeks, no OWL. I WILL NEVER ORDER AGAIN FROM THIS BOGUS COMPANY. Why isn't something done about them? Reading the reviews seems like their operative is to rip people off for the second item and then not deliver.

This situation was resolved 100% by Dream Products. I am very pleased and grateful to Consumeraffaires.com for their help.

Ordered 2 items on 2/12/16. On 3/5/16 I called to find out why 1 item not yet received. Phone system allowed me to get tracking number but that was for the 1 item already received. Called again to speak to a HUMAN BEING but they DO NOT WORK on WEEKEND. This is LUDICROUS as you can order on weekend but cannot find out why something has not received by me. How this major company can get away with this is bad as many of their customers are surely 65 yrs or older. I am almost 80 yrs old but I still work & cannot sit on the phone during the week. I would NOT recommend this company!!

When I placed an order with Dream Products online 01/07/2016, I received my order in several shipments with one item missing and another item on back order. I finally received the items and then on 01/23/16, I received a call from my bank saying some company from Kazakhstan, Russia was trying to withdraw funds from my debit card for purchases I never made. They immediately cancelled my card and asked me if I thought this was identity theft and I said absolutely, because I did not know anyone in Russia called BEELINE ECOMM ALMATY!

Ordered: 11 December 2015 Order No: ** Around December 23, they sent me a "tracking" form to track the package. I went online and they commented: (1) Business closed, and (2) no one available to receive package. This is NOT a business but a home, with an old lady who stays at home, does not go out, does not drive. The tracking info said they delivered it to San Rafael Post Office, which is about 3 cities away from Greenbrae, California.

Placed my order 11/16 by mail. It was shipped and transferred from FedEx to post office. Was delivered 11/28. Was never received as I was not home. I came home 2 hours later and no package. Post office did a search and no solution. I called Dream Products after. After listening to many recorded lists, finally a replacement was going to be shipped which pleased me. However I called as no package had arrived. I was told it had been shipped and would arrive the 12/23. No package. Next call, it would arrive on 12/24. Alas no package. This AM was told it has been shipped and will arrive 12/31. Got 2 tracking numbers with 20 digits. Ridiculous. How many times can you send a package?!! I've ordered from you before with no problems. If I could have talked to someone from the start, things would have been smoother. How about a revamp on your phone system? Talking to machines is so frustrating.

I purchased their Terry Health Slippers for my mom, who lives in an assisted living facility. The photo and description made them seem comfortable and easy to put on. I placed my order online, with no problems, and received them in less than 2 weeks, which was not fast, but I wasn't in a rush. Well, all I can say is that you get what you pay for. These slippers are garbage and that's where I put them. Firstly, they're at least a full size too small. Secondly, they feel and sound like they're made of cardboard. Yes, cardboard wrapped in fabric. Very cheap, uncomfortable and unattractive. I wouldn't recommend these awful slippers to my worst enemy. This company should be ashamed to sell such garbage. I didn't waste time/money returning these slippers. They went directly in the trash. Mom deserves better.

Against all odds, and contrary to what their automated system told me yesterday (that it would be another 10 days before I get my product) the shipment actually arrived today. The item was pretty much exactly as advertised if perhaps a bit small. For some odd reason, they don't offer individual sizes, only "ranges" of sizes. i.e. I am a 10 1\2 so had no choice but to order the size "9 - 10 1/2" from their website. Like I said, they're a bit small, but they fit...tightly.

You talk to them on the phone and ask questions about products and they don't know the answers. They haven't actually seen them in person. Among other items, I ordered a $19.95 lumbar support cushion. My questions couldn't be answered with any experience or knowledge. This piece was totally misrepresented and did nothing for either one of us. It cost me $9.75 to return this item and they are refusing to reimburse me for shipping because of company policy. So a misrepresented, totally useless item will now be reimbursed to me at 50% because of the shipping charges I have to incur. I will not deal with them ever again.

On November 13th I ordered slippers with expedited shipping for a 5-day delivery. They offered other products and clubs which I refused and the salesman was irritated. November 30th, 2015 - haven't received slippers. Called and salesperson was irritated and said I called the wrong number and gave me another number that I held on hold for 15 minutes. Customer service rep was nice enough but said my shipment should be there any day. She gave me an address which was totally off (I repeated several times in initial order) and said it must have been "lost" due to incorrect address.

I ordered a pair of moccasins. I was asked about another service but turned down their service since the moccasins were all I wanted. I never received them. After 3 more weeks, I called them and all they could tell me was that customer service would have to call me back after 48 hours. I never received that call, NEVER got my product. And after reading over 100 reviews, it looks like this is a SCAM company. How can places like this be allowed to stay in business??

I placed an order for pain relief socks and a pair of 24 hr health shoes on Oct. 1st. They said 2 to 3 wks for delivery. I received a call from Dream Products confirming my order and offering me coupons and some type of service, and stating that I would receive my products in the next few days. I informed them that I was not interested in the service offered. They were persistent and I continued to refuse. He then got an attitude and hung the phone up.

I ordered snap front bras and sent a check dated 8/21/15. They cashed it on 8/25/15. I have my bank copy of the check cashed. Despite two e-mails and two phone calls, they have been unable to locate my order. I finally requested a refund. They claim that 1) their consumer complaint department is not located with their e-mail dept. and they can't access it, 2) a non-delivery means that the order (size/color) not complete, however they did not attempt to contact me to clarify before cashing my check. Poor customer service all around.

I ordered a product over 4 weeks ago. They cashed my check but do not have a record of my order. When I call them I have to wait forever to get to talk to someone. Bad company.

When I called and placed an order (August 20th) I was told that with an additional 2.95 for expedited shipping I would receive my order in 5-7 days so I paid. After a week I called to find out that my order did not go out until the 24th and I would not receive the item until the 31st. I have dealt with many online companies and when I paid for expedited shipping would receive the merchandise within 5 days. I will never do business with this company again. If you need something they carry, search online, there are better companies out there!

You can find all their products at a lower price by just searching the internet (Amazon.com especially). I ordered from them but never got the products. When I contacted them they didn't seem surprised and said the order must have gotten lost and that it was shipped through the Los Angeles Times! (What BS - that's a newspaper!??) I think they have a scam of not shipping and hoping most people don't notice!

I ordered the safety zip security wallet #97287 for $12.99 on 7/17/2015. They took the money out of my acct. on 7/21/2015 and whomever took the order put my address on the package wrong. I never got it and I will be calling them on 8/10/2015 to request another one without me paying for it again or I'll have to take actions against them. 1426 does not sound like 4226 to me and they sent me a catalog with my right address on it. How do you make that big of a mistake?

Placed an order with this firm for a bracelet on 7/7. Finally received it 8/4 with a different order number than original and order date of 7/27. After many emails all I ever got were excuses. The return address on their shipping form is actually a "Heating/Cooling Company in Chatsworth (According to Google Earth)." When I Googled their address it showed Van Nuys which again Google Earth shows as a private residence in a gated community. They just have a website and no actual company. A scam from the word go. Do not order from this firm. The old saying applies here: "Buyer Beware!"

Dream Products is not an ethical company. Some months ago I placed 2 separate orders - 1 on August from them and charges appeared on my credit account on those order dates. Dream Products managed to lose and was unable to locate these two orders (placed at least a week apart) for a period of time, but after I made numerous calls and waited long times on the phone to talk with someone, eventually both were found and in a couple of months they arrived. Then on June 24th I made another order, unfortunately foolishly by phone, and I declined the offer to expedite the order for an additional fee.

6-1-15, ordered item #563, beige bras, set of 3. Charged to Rich ** Paypal account. Have not received this order as of 7-14-15. Hope you will let me know what is happening with my order.

I ordered 2 pairs of zippered compression stockings (bogo). Order was place on 5/20/15, with a delivery date of 6/11. When I tried to access my tracking number, FedEx indicated it was NOT a valid number. I called 6/12 and was told it shipped on 5/28. When I mentioned to customer service about the tracking number, they said they use the Los Angeles Times newspaper to deliver their merchandise. WHAT??? I was told they would resend. It is now 6/19/15 and I still do not have my merchandise!!! Supposedly this company is in Van Nuys, CA… which is 10 minutes from my house. Why does it take over a month to get my merchandise? I'm canceling my order on 6/22/15 and they better refund my credit card! DO NOT DO BUSINESS WITH THIS COMPANY!!!

I purchased clogs acu clogs for comfort. Received the product and returned it because they were not comfortable and did not meet my specifications. I paid 4$ to return the product and 5$ was deducted for the original purchase. I would never do business with this company again since I lost money all around and their product is not good.

I placed an order, my info went through, my bank rec'd the debit but I never rec'd any kind of confirmation... also, when you dial their 800#, you have to complete a survey and if you don't, they disconnect you. What kind of service is this? I will never order from them again. My issue is no order number was emailed to me...

Dream Products debited my card May 13 and I have not received my material yet. Where and when will I get my stockings.

I ordered a product. It was the first time I ordered anything from Dream Products. Sent the order and a check on April 1, 2015. The product was Therapeutic Gel Toes. I could not use the product because they were so small they wouldn't fit! I sent them back in the mailer they came in. I've never heard from the company. Unfortunately, I did not take a photo of the package and I did not record the date I sent them back, although it was less than a week later. With the order they sent me a free gift- a package of radish seeds! I don't usually order items through the mail and had never sent for anything from Dream Products. That was the last time I will ever order anything through the mail.

I was shocked at the strong odor when I opened the plastic bag this bra was sealed in. At first I could not identify it, but then I realized it was moth ball odor. It was so very strong that no matter what I did the smell was never coming out. After 2 initial machine washes did nothing, I soaked and washed a 3rd time in vinegar and baking soda, to no avail! Then I soaked it overnight, completely immersed in vinegar, and washed it yet again. The smell is as strong as ever! This is completely unacceptable, and there is no way anyone could wear this. I was ripped off, and have heard nothing back from complaint sent to them. After all the hassle I've seen others write about their customer service experience, I refuse to subject myself to a phone call with them. Luckily the item I bought was not expensive, but it's the principle of the thing; just a blatant rip-off!

I ordered 4 pieces of Cooper knee "protectors" that were being advertised by you along with order over $35 free shipping. It is over two weeks, my credit card has been charged and I have yet to receive as much as acknowledgement of the order.

Here's a fair review: If there was a ZERO star option, that's what they get. We bought a pair of slippers for my 90-year old mother. They run incredibly small, but worse, right from the packaging, the sole and upper were separating badly. We sent them back at our expense and a new pair was shipped. The new ones came and the velcro strap was sewn closed on the right one. That went back at our expense. I asked for a full refund of their "handling charge" since it was obvious no one even looked at them. Free shipping means nothing if they stick you for a handling charge. We were just refunded the $12.99 item price. They kept the handling fee and we paid for 2 return shipping about $16 total, and got NOTHING in return. Horrible products, horrible inspection process, and a worse customer service department. I wrote letters with both returns and got nowhere.

The day after I placed an order with them over the telephone I started receiving text messages and telephone calls from someone phishing for information. I googled the phone # and 99% of the complaints had the exact same experience. The product that I ordered arrived, magnetic gloves to help with arthritis pain. There is no magnetic property to these gloves, just drops of rubber on them. Also, they claim that a "Mystery Gift" will be sent with your order. It's a voucher, it will cost you another $5.00 handling fee to redeem the voucher for their cheap "Mystery Gift". Don't waste your money!

I will not order again. Took over a month after my payment was processed. Each time I called I was told my order couldn't be tracked because it was in shipping dept. After I called and left a message that I wanted my money returned, it was shipped.

I ordered a simple child's toy on March 27, 2015. I still do not have the product as of 4/13/2015 but they cashed the check promptly. There has been no communication from Dream Products about tracking or anything, but from what I read in the reviews, they send a phony tracking number anyway. And when you call the company, you get a huge run around and then they hang up. Run, do not walk away from doing any business with this company. I have bought many products online and this is the first time I have not received it in a timely fashion, or at least someone at the company was keeping me informed if there was a problem. This is a huge scam!!!!

I ordered two personal items from this company in March 2015. Check was cashed on the 18th of March and still have not seen the product. Claim they respond to emails within 48 hours which I sent last week and just sent another one. Will be contacting Better Business if I do not receive a response and or my items this week.

I ordered a pair of support stockings with zipper.. haven't received it yet. I would like to find out what happened to them. I made a money order for them.

A week ago my review would have been much different. I placed an order and after a month, they still had not started processing it and I was furious. I called to cancel the order, also went to BBB site and found that even though they use the logo, they are not accredited. I became irate. I received an email back from the company vice president who apologized. He made no excuses but did make every effort to make it right. I received my products in the mail yesterday and I was pleased with the quality of their products. According to the customer service rep that I spoke with when I called to cancel, they had a computer dump that affected the entire system. I was pleased. They took the time to make this right!

On 3/11/15 1 pair men's & 1 pair of ladies' slippers was ordered. I was told two weeks. It's now 4/6/15 still no package. I called twice & their automated system has no delivery date. Spent 25 minutes on phone waiting for customer service-never answered. Their website is a joke. What a scam.

Order 2 pillows on March 2, 2015 with a 5 to 7 day delivery. Here it is April 5, 2015! I still haven't received these pillows! Probably NEVER will! Whatever you people do I would never order from this company!!! I wrote a check & it was cashed!!!

On March 3, 2015 I ordered two pairs of zippered compression socks. The girl took my order and then started to sell me other items other than compression socks which I wanted. I told her that I was not interested so she gave me a order number. She said it would take 5 to 7 days. Ok fair enough. Boy was I wrong. The following week I called after the 7 days were up to find out where my order was and they had no order number by what I had given her. So once again I placed the order, again. I told her that the compression socks had to be a size XL. No problem took the order and again waited 5-7 days. Well I finally received the socks, the ones I ordered size small. So again March 13, 2015 I called, the lady said “no problem we will send out another shipment in XL.” 5 to 7 days I should receive them and she was going to expedite the order for me to receive them sooner.

I was promised a hundred dollar gas card if I paid one dollar to an offer to somebody, I believe was budget savers, and if I did not want to continue with it for 19.95 or some other amount, I could cancel but I could keep the gas card. I thought I would do it and be able to cancel. Guess what, no card. I have called at least five time and got the runaround or a number to call that did not know what I was talking about. You are put on hold forever, I should have checked the complaints before I ordered and I would not have ordered. This company is a scam and I was fixing to order again from them but not now or ever.

I ordered a few items from Dream Products on March 9th. I paid for expedited shipping and was told 5 to 7 days. No problem yet... Well this morning I called and they are still "processing" my order! I asked why it is taking so long and they said they are backlogged. I said that was not my problem and the least they could have done was alert me! So I demanded a full refund. Guess what, that takes TWO WEEKS to... you guessed it, to "process." NEVER AGAIN! AWFUL SERVICE!

I sent an order in for nail clippers with check for $15.93. Check was cashed on 3-11-2015, but still have not received order as of 3-18-2015. Cannot find a phone number to call, and the website looks like it's set up for orders only. Wish I had read these reviews first. Sounds like I've made a $15.93 mistake (lesson in life).

I ordered their triple stretch comfort bras over 6 weeks ago and have still not received them. Absolutely impossible to through to customer service and they give you a Fed Ex tracking # which is NOT a Fed Ex tracking #... or any type of trackable number. Horrible company. I got so sick of this company’s crap, I called my credit card company and disputed the charge to reverse my charge. Don't do business with these people -- it's a terrible experience from the minute you call to place your order -- they should be investigated. Something simply does not add up with them.

I bought one of your therapeutic sciatica pillows. I received it in like two days.. which is great. However.. I am very disappointed in the quality, and the lack of good design. It may work for a six or eight year old child, but not a full grown adult, as it's only about 10" across at its widest point. My fault for assuming that it was made of some kind of foam, when it is in fact made of some kind of pillow stuffing that is lumpy and provides no cushion for comfort. Very poor design. I couldn't in all good conscience, recommend it to my friends with sciatica problems. It's not even worth sending back for what it would cost in postage. Sorry... just being honest..

I ordered a pair of stockings and was charged payments 2 days in a row on my credit card. Repeated calls got me the runaround that they knew nothing about the double payment.. I had to make 2 trips to the bank and have them fax a copy of my bank statement to Dream Products. I spent all afternoon waiting for a return call from a supervisor...Finally gave up 15 minutes before they closed and called and canceled the order... Not worth the aggravation... These people haven't a clue!

Ordered Security I.D. cases in January. The material is stiff and unforgiving. Slid my cards in, but when I attempted to remove said cards the plastic split like breaking a toothpick. Certainly not the product I was lead to believe I was getting. "Deluxe version" is a lie! I'm so disappointed!

I ordered an item for me the beginning of Jan. 2015, I returned the item well within their 30-day window. I've never received a refund and after calling numerous times, I've never spoken with a human. I've been kept on hold for up to 30 minutes before I hung up. This is a scam. I'll never use their service again nor do I recommend them in any way.

Ordered the medical socks and received them in 10 days, which was good. The quality of the socks are very poor. There are "snag places" all over the socks indicating very poor production. They will not last long. Was a waste of money to buy them.

Ordered a copper bracelet from a person I couldn't understand. I paid for the fast shipment never received it. When you call nobody helps and they hang up. I feel I was scammed and I contacted my bank.

Ordered neuropathy socks recently. Asked if they came in white - was told no. Got Sunday papers and white ones advertised. Called customer service - could not understand employee! He said I had to have receipt to exchange. I had thrown it away. He was very nasty and of no help whatsoever. Would not transfer me to supv. Will not order again!

On Sunday February 1, 2015 I ordered the credit card case with a buy one get one free. I placed the order then read some of the reviews and came to the conclusion it would be a long wait. Friday February 6, 2015 in the mail I received both credit card cases and a free gift. The mail service in our area is very slow so yes I was surprised.

I ordered the arthritis gloves. They cashed my check in Dec. I called in Jan and was promised they had been mailed but would send another pair. I still have not received them. This company is a rip off.

I returned the items I received for a refund and they didn't give a refund on all the items I returned. Part of the things they sent me were not what I ordered. I ordered knee copper/wear and they sent me elbow copper/wear relief.

Their ad was a total lie so I can only think that their company is also.

TV Guide had ad for cardigan slipper socks. FREE SHIP AND HANDLING IN BIG LETTERS. Went on site at 9 am. Three hours later, after speaking to customer service - was no value. Attempted to type my problem in customer service contact, each time was refused - was a nightmare. No order. TV Guide should not take their ads - horrible company.

I placed an order by mail with personal check on 12/8/14. Check was cashed on 12/10/14. I called a couple of weeks later to get the status of my order. I had expected to receive it quickly as I am only 35 miles away from Van Nuys. The recording told me my order had shipped on the 18th and gave me a tracking number. I tried the tracking number on both UPS, USPS, and FedEx - all of which said it was not a good number. They said the estimated arrival date was Thursday, January 1. I tried to call customer service to talk to someone but it said they closed at 4 pm and were not available - mind you it was only 3 pm. So, I called on the 19th and Carlos told me it was shipped on the 18th via "LA Times." The only LA Times I know of is the newspaper, but he assured me that's how it was shipped and that I should receive the order in a few days, definitely before Christmas.

I placed an order Nov. 20, 2014. It was shipped to wrong address. It was supposed to be shipped to PA. address and got shipped to FL address. (we spend 6 mo. in PA and 6 mo. in FL). I sent the package back. In turn it was supposed to be shipped to right address. It is now Dec. 26, 2014 and it was guaranteed to be there in time for Christmas. Needless to say, it didn't arrive. You can't speak with an associate unless you place an order. I talked to four different people, two of which were supposed to call me, and neither did. Now after getting the run around, my package is supposed to be at right address in two more weeks. Would like to get credit card refunded but that will take another month! This company is a joke and I'm very, very dissatisfied. I will never recommend this company to anyone and in fact, will let everyone know what a lousy company it is.

Your catalog is misleading to the point of misleading on purpose! This is especially true with reference to the LED Emergency Lanterns wherein clearly the purchaser is supposed to believe they will receive three(3) lanterns for $19.95... then when the package arrives, only one (1) lantern is therein. I have been in the practice of law as a lawyer, judge and chief of police, so I have, at least, ordinary intelligence. AND YOU SURE AS HELL FOOLED ME!!! By the way, no "free gift" either. And no 9 digit order # (8 digit) which makes it impossible to contact the company through their website. Finally talked to the company... results NONE.

Ordered advertised "slim" bathing suit a few years back - vey thin material - in no way supportive or slimming.

Not only did I not receive my slippers I ordered but when I called Dream Products, I got nothing but a runaround from them. I also tried to contact them via email but no one bothered to contact me through that!!!! What a terrible company!!!

When package arrived three items were missing they claim they shipped: 1. Convertible lap tray table. This is a Christmas item... item no. 82816, ordered 2 and received only one; 2. Memory cushioned super cuffs... item no. 95869; 3. Free desktop calculator. This was my first order and will be my last.

I ordered a Thermal Knee Warmers for my wife... On 10/26/2014 - next day, they send me an email after billed my credit card. "Your Order # ** (placed on October 26, 2014 6:41:23 PM PDT) tracking number ** and shipped by "LA Times"... Have no idea what's that meant, I sent an email to verify "What is LA Times and the tracking number means"... They didn't reply. Three weeks later (11/20/2014), I sent another email asking for my order status...and this is what they replied "Thank you for contacting Dream Products. Enclosed is a copy of the original email you sent to Customer Service. Please save for your records"... So I have no idea... Anyway I never buy anything from them again. I also told my friends and my relative about my experience with "Dream Products"... Hopefully they are more careful if they want to buy something from this company.

I ordered the zipper socks, October 30, was told it would take about 2-3 weeks--called the 800 number November 17th and they have no date as when the item will be shipped. Is Dream Products part of Taylor's gift--same thing happen with them so I ended up cancelling the order. Thought I would have better luck with Dream Products.

I ordered zip up socks for my swollen ankles. They said they would get to me in 3 weeks. I have not received them. I emailed the people and got an email that nobody reads that email. The company is Dream Products in Van Nuys, CA.

October 18, 2014 I mailed an order to Dream Products for 98308 Ladies gloves. Seeing as how it was just going to Van Nuys, CA they should have received it the next day. I enclosed a check including the expedited shipping charge. My check cleared the bank on October 23, 2014. When I called Dream Products Customer Service on November 6th, I was told that my order ** was sent on November 1, 2014. As of November 9th I have not received it! I have throbbing arthritis pain in my right hand and I was so in hopes the gloves would help!

In mid-September [2014] I ordered an item (leather wallets) from a Dream Products ad in the weekly shopping news. On October 2, 2014 my check cleared the bank. Today November 3, 2014 and I have not received anything from Dream Products. I tried to find a telephone number to reach Dream Products. I cannot find a telephone number nor email address! I don't know how to send proof.

Fixed the handling charges... already show a refund; satisfied.

Place orders over 3 weeks now, sent money order with Ad from neighborhood paper. #**, amount 33.00. Was cashed by your company. Need merchandise.

Spent $ for fast delivery - took 2 weeks to get my order. I will never buy from Dream Products again!!!

Approximately 10 days ago I used an order form from a local newspaper flyer in North Augusta SC 29841 to order 2 items. They have not yet been received. I received a call two days ago informing me the items were being shipped and should arise in a few days. The caller proceeded to offer membership in a program with purchasing discounts. Since I had received the call shortly after falling asleep, I was not fully awake. After continued talking and the assurance that I could cancel membership at any time, I agreed.

I ordered the Sleep Bra. I am satisfied with the timely shipping and the product, but I was upset when I looked at the catalog and the price was 3 for $19.99, assorted colors. This wasn't even an option on the website. I paid $7.99 each and purchased 5. Had it been an option I would have ordered 2 of the 3 packs. It's not a lot of savings but nowadays every little bit helps.

Order for therapeutic scuffs AND the Sciatica Pillow. The scuffs arrived about 5 days ago, but no pillow. I need the pillow and expect you to send it ASAP. I wrote and sent you a check for $23.** which covered both items as specified in the order form.

I mailed in an order on the 11th of August, you cashed my check on the 16th. No merchandise. Called the first time on 9/3/14, bad call. Made another call, talked to a guy, he checked all data, said "enjoy your order". Will skip. Sent email, also on 9/16/14 at 10:30 AM. still did not receive order or item. Question: is this a con company? Order was for comfort moccasins, Men size large, cost was $16.99. Do something ship or let me know what is happening, I would like a letter explaining.

Over a month ago I ordered D-Tox Patches/ Super Supporter/& Back Supporter ~ Total $99.97. After a reasonable time checked on order ~ "No Delivery Date at This Time". Tried again a week later ~ same result. Finally got a "live" answerer and was told my order had been cancelled.

I ordered a pair of slippers, and after 5 days called to check order & was told it was cancelled and they would call and let me know why??? Still waiting on the call, but from what I have read in the comments, this is a blessing.

I ordered 3 Dream Bras on August 9, 2014. They were shipped out by the company via FedEx. We have a PO Box and the Street. They didn't know how it would be coming so I gave both, but specified the Post Office would only deliver to the PO Box. I called 2 weeks later and got a tracking number from the automated system. FedEx received shipment and dropped it off at the Post Office. It was returned to the shipper. After 2 weeks I got through to the Dream Products Company.

I ordered a product 5 weeks ago and paid expedited shipping. I have not received the product or anything from Dream Products. When I called I was told it was on back order and they had no idea when it would ship and I would have to call Customer Service.... which is the number I called! My call was after I send an email and got no response. I will never order from them again!

It is a piece of junk. Broom handle is defective and is constantly in a state of collapse. After 2 light uses to remove a light amount of pet hair, the material on the electrostatic broom is disintegrating.

I ordered two pair of slippers, one for me, one for my dad. For my size they claimed mediums would fit size 7-8.5. I wear size 8. The slippers were way too small. I could barely get them on my feet. But according to them, there should have been extra room. Checking my dad's slippers, which were large, I found that they were too small as well. And the heel area is so short my heel kept coming out of them with every step I took. Both pairs were sent back. Still waiting for the refund 3 weeks later. When called they just give me the "It is being processed" runaround.

I ordered on 05-30-2014 paid for fast shipping. I have called twice and you have a 20 minute wait to even speak to someone. I called on the 12th and was told that it is 7 days from shipping date for your order. Read the fine print before you order. My order was over $25.00 and regular shipping was free. The items were in stock because I asked. I needed the items for a medical problem. Well today is 06-19-2014 and still no order. I called again today and the wait was 22 minutes and was told that the order would be here on Sat. That is 23 days from when I ordered the items. They act like they could care less. If you need your items in a timely matter go elsewhere. The order was not sent out until 06-13-2014 after my first phone call.

About 5 weeks ago, I ordered two magnetic bracelets. One for my husband and the other for myself. He wears his and likes it. I also liked mine and it did appear to be working. However, the clasp on mine would not stay closed and several times it just slipped off my wrist to the floor. My husband tried to tighten the clasp but the end of it broke off in his hand. Twice I tried to call you but both times I was put on hold, the first time for 20 minutes and the second time for 15 minutes at which time I was disgusted and hung up. I have bought several things from you in the past and I do not think this is a good way of doing business.

On the 17th of April 2014, I sent an order in express mail, because I wanted these items ASAP. I sent a personal check for $119.87 and it was on the 1st of May 2014 that the check cleared the back. I have called several times and am always put on hold for anywhere between 15-30 minutes. I have e-mailed several times and after several time "with NO reply" they sent me one with the request for me to sent a copy of all my e-mails to them; because they never save any of the ones they get??! ! This I have done two times, because they kept saying they never received it..... SO here I sit with NO products and NO money AND NO HELP AT ALL!!!!!!!! And by the way they never sent me an order **. I WANT MY PRODUCTS IN THE RIGHT SIZE, QUALITY AND ASAP- EXPRESS or I will get my own attorney!!!!!!!

I ordered slippers for my husband. He is a size large. Dream Products sent a size "X Large" with a note saying that they had run out of the size I had ordered, but "we think you will like this replacement"!!!??? I can see sending a different color, hoping we would like it, but a different SIZE? Of course it was too big, so we had to return it. SO now it cost me $4 to ship it back (they don't pay for shipping for returns, like most companies do), and these slippers that I THOUGHT were a bargain, are costing me more, and also the hassle of having to return them. They say they will give me a refund. No refund for the shipping costs though, both ways... So it's costing me money, and I have NO slippers to show for it. I will NEVER order from this company again. I would advise against it for anyone. If you need something, you can find it (and better prices and quality) on Amazon.

Called several times of day and night. No one will answer. In frustration, I called ordering for info. They hung up on me. I was not rude. Just wanted to know if orders were being shipped separately, as I got only one pair of slippers, when I had ordered 2 pair. They only gave me one tracking number. I kept getting hung up on or they would not answer the phone. Slippers were a gift to my son in another State in a Nursing Home. Within one week, the string on the bow broke. Also, ordered XL size 13 as my son is a 10 or 11, thinking larger better than smaller. Well, they are tight! Barely fit and falling apart and paid for 2 pair and only got one pair. Finally, I called Discover Card and they are investigating.

I am VERY frustrated with you. I tried to call your customer service number and they don’t ever answer. There is no consistency or quality control at your company. I’m just trying to buy more of the same bras I got before. They are now many inches smaller. The cups are smaller. And worst of all, the straps are at least 4 shorter. Nobody wants a leisure bra with straps so short their ** are transformed into earmuffs. And then there’s your free delivery, which is a scam since I paid a handling fee. And now I’m paying 6 bucks once AGAIN to return these bras in an attempt to exchange them for some that are properly-sized. That adds up to $16 in fees and NO bras.

I placed an order in January. The slipper boots were too small and returned for larger size. Also bought a wallet that was very poor quality. Contacted Dream Products three times and never heard from them and never got my slipper boots, nor credit for the wallet. Will never buy from them again.

I placed an order March 17, 2014, and never received my bras. I have called and was put on hold for 1 1/2 hour. Got tired of waiting so I hung up. Called back today and spoke to someone who couldn't speak English very well. But, he did tell me my order was cancelled. I have not received a refund or the bras. This is ridiculous and someone should investigate this company because I notice that I'm not the only customer unsatisfied. Something should be done. How can so many people have this kind of problem with a company calling themselves a Dream.

I ordered bras on 3-24-14 and still have not received them. I can't get a hold of anyone. Have already taken the money from my account.

I ordered a bra that snaps in front for my client who by the way has crippling arthritis in her hands and shoulders. I placed the order in January of 2014 and still have not received it. I recently talked to a customer service rep by the name of Samantha about 4 weeks ago said that it would be taken care of, but still no bra. They have cashed the check we sent them and I can't understand it at all, but I am very unhappy. I don't have an order number because we sent it through the mail.

On or about 4/03/2014 I ordered a bra online after seeing an advertisement in our paper. Since I did not hear anything from them about a delivery date I inquired about the status of my order online. They did not have an order for me. Yet my account was charged the full amount!!!!

I ordered slippers Mar 10, 2013 & on 3/17 ordered a security wallet. I got the wallet yesterday & wanted to know when the slippers are coming in. Well, I tried for two days all different times, hitting all different extensions & did not get anyone. They tell you all lines are busy. Do they have one line? Because no one ever answers? I called first thing in the morning, afternoon & late in evening, nothing. Very dissatisfied with product & service.

I placed an order March 18, 2014, and as of today, April 1st, I haven't received my order. I've been trying to reach customer service since yesterday and cannot get anyone who can help - I either get a recording or a call taker who only knows how to say "I don't know" when asked a question. Yesterday I was promised someone would call me back "when they get a chance" (unbelievable!). Today, I called the customer service line and decided to wait through the silence (you think you're disconnected, but the call is still live on your phone - KEEP WAITING!!) and eventually another young "I don't know-er" answered.

Ordered on 3/16 - VISA of course charged on 3/17. Order not shipped as of 3/27 - NO updates...NO reply to e-mails. Took 15 minutes on hold to CANCEL by phone. Will NEVER order from the outfit....maybe in "my dreams".