Dream Products Reviews
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About Dream Products
- Quick delivery of products
- Quality products
- Poor communication from support
- Product sizing discrepancies
Dream Products Reviews
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- 4,954,587 reviews on ConsumerAffairs are verified.
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Reviewed June 5, 2020
The pads are too small for the cups, the medium size bra has your boobs popping out of the sides. They want you to pay return postage to China instead of the distribution center in CA where it came from, so I threw it in the garbage because for a 19.00 bra it isn't worth the postage to return it. It's not wearable.
Reviewed June 2, 2020
I was concerned about what I ordered after reading the reviews. However, I received my order. It took about 3 weeks, but considering COVID-19 effects on everything, it was within reason. I'm very happy with the service and the product.
Reviewed May 8, 2020
Ordered a kitchen rolling rack on April 3rd. Today is May 8th and nothing. Every time I email them I get what I thought was a legit reply until every email I sent I got the same exact reply from "Sam".
Reviewed May 8, 2020
I ordered 2 face masks on 4/16/2020. They charged my card immediately & the order still has not shipped. I emailed them & I received a reply not to worry they will rush my order 2 weeks ago however, the item still shows "confirmed" which means it has not even been expedited. I then asked to please refund my card if the order has not yet shipped and to date nothing. I found that I am one of numerous people who never received their product or an answer as to when I should receive it.
Reviewed May 6, 2020
I sent Dream Products a check for $22.19 on March 2, 2020 for a tomato plant. When I didn't receive it, I wrote to them and told them they had cashed my check on March 9 and even sent a picture of the check that I wrote and a picture of the back where they deposited it. I wrote to them again, with pictures of the check, front and back, and also a copy of my bank statement showing they had deposited it. It is now 3 weeks later and I have yet to hear from them so I will write to the BBB and let them know what scammers they are. I am also going to take legal action to stop them from doing this to so many people.
Reviewed April 28, 2020
I placed an order March 30th. April 14th I received an email saying my items have shipped with the tracking number. As of today April 28th there is not any tracking information. I have emailed the company and sent a Facebook message, but they have not responded. I do not see a phone number to call them.
Reviewed April 28, 2020
I purchased their Clogs. They were too large because their size was different then what I always wear. They kept falling off. So I contacted them and they said to return them. I did just that, with a note saying I needed a size smaller. I even paid for the return postage of $5.00. Well after 3 emails asking where my return shoes are, I haven't heard a word from them. They're not a reputable business, most likely Chinese junk and I'm very dissatisfied with their lack of customer service. LESSON LEARNED. I won't be ordering from them again.
Reviewed April 14, 2020
I ordered 2 Cover-ups by mail on 03/28/20. Sent a check (#**) for $19.98, which has not been cashed; and have not received the items. Unfortunately, I didn't copy down the address on the form. On-line, the same item is advertised at the same price, however. Please respond! Thank you.
Reviewed March 21, 2020
I had items on back order and it was not on packing slip. I had called the company 4 times before I finally received them. The products are very poor quality. I also ordered memory foam slippers and within 2 weeks all the memory foam had depleted and they stretched out from the slippers. Very poor quality products. Would never use this company again.
Reviewed Feb. 18, 2020
Called this company about an order discrepancy. No one could give any help. Kept saying that I needed to speak with customer service. When transferred had to wait for over an hour for a representative. Order was incorrect but I was told they were unable to correct it. Not a dream but a nightmare!
Reviewed Feb. 9, 2020
Updated on 02/10/2020: The email that's in the reviews is not valid. Just so all know. Sending to ** is not a valid address and does not go through. JUST AWFUL COMPANY AND LIARS. MS. ** YOU ARE A THIEF. Why can't anyone trying to reach you for an answer is responding???? Liar.
Original Review: I sent to another address as a gift in California. My sister did not receive and she lives in a safe gated community. So disappointed. After I found out later I called Dream Products and they told me it was too long 1/2 Months and they could not look it up (my Order). Paid in full when purchased. Not a good experience. Especially when my payment went through.
Reviewed Jan. 13, 2020
My son saw a poster he liked on a Facebook Ad from this company. The item description was 13x18. I ordered the poster and when it arrived a month later I realized I had been scammed. The poster was 13x18 centimeters....Contacted the company and they said I got what I ordered. Nowhere in the item description was it listed the dimensions were in cm.
Hello Darren,
After reading your review, at this time I can only conclude the item in question was purchased from a different company. Dream Products does not sell any posters. Our website is www.dreamproducts.com if you would like to verify purchase.
Regards,
Samantha SosaCustomer Service Manager
Reviewed Jan. 11, 2020
Ordered a tailgate rubber protector with eyes, as advertised on Facebook. Item never received. Want my refund of $17.89. Advertised many different styles. Tried contacting, cannot email them. Contacted PayPal who told me to contact the company. Yet, no way to contact them for refund. Be careful ordering from Facebook. I’ve heard since I ordered, they are scam conning companies.
After reading your review, at this time I can only conclude the item in question was purchased from a different company. Dream Products does not sell any tailgate rubber protector's with eyes. We suggest you file a dispute with PayPal directly. I am very sorry I was not much help.
Regards,Samantha Sosa
Customer Service Manager
www.dreamproducts.com
Reviewed Jan. 9, 2020
Ordered a wallet Dec.6. Still haven't received it. Phone call to automated numbers found were dead ends. Finally got thru to a pleasant person on 12-27 who said order is in fulfillment. Still not received. Called again 12-8, another pleasant person who said I needed to call back (no transferring) and choose option "3" - which was to order a catalog!! (Fat chance!) Called back again--same employee who said someone would call me in 24-48 hours to discuss my order. I am not holding my breath! I am a first time and last time customer. I don't expect to ever receive my order although it of course has already been charged to my card.
Hello Carol,
I am very sorry to hear about your experience with Dream Products. I would love to assist you with your order. Can you please send me a private response with your shipping address and/or confirmation number?
Samantha SosaCustomer Service Manager
Reviewed Jan. 4, 2020
Unless you are a perky young girl in the A cup range this bra is NOT for you. I ordered 2... (xl) might as well not have anything on. Waste of $$. I cannot return, not worth shipping costs, Goodwill might want them.
Hello Alice,
I am very sorry to hear you are not happy with your purchase. I was able to locate your order with the order number provided. At this time I will request to issue you a full refund and ask that you please donate the bra's. Rest assure your feedback will be forwarded to the appropriate department for review.
Please let me know if you need anything else.
Samantha SosaCustomer Service Manager
Reviewed Dec. 30, 2019
No way will I ever order from here again. My last order was something I would of only possibly bought at the dollar store. I can’t even return them. They are the iPhone mobile cinema. I was too embarrassed to give them as Christmas presents. Now I’m stuck with them and out $60!! The quality was so poor and had scratches on the screens plus lint that could not be removed. Very disappointed! Took four weeks for delivery.
We are very sorry to hear you were unhappy with a purchased you made. You mentioned you purchased the "iPhone mobile cinema" but this product does not sound familiar to any of our products. Our website is www.dreamproducts.com. Although this item is not from our company, I would love to try to help you find the company where this item was purchased. Please send me a private response with any company information you have available. - Samantha Sosa Dream Products CustService Manager
Reviewed Dec. 24, 2019
I order my client these slippers for Christmas. I used PayPal. Dream Products got paid 12/12/19. I called them on 12/23/19 about my order. They said they mailed them on 12/13/19. They stated that it takes 2-3 weeks for shipping, That don’t make sense. I live in Ohio. Not in a different country. I won’t be ordering from them no more.
Hello Cynthia,
We are very sorry to hear the reason that prompted you to write. Our standard shipping is 2-3 weeks although some of our customers receive their order sooner than others. At this time we can forward your complain to the appropriate department in hopes they will consider a faster shipping delivery for our customers. Please let me know if you need anything else.
Samantha SosaCustomer Service Manager
Reviewed Dec. 17, 2019
All service was terrible. I had similar experiences as Marjorie from PA. Dead air, no one comes back to the telephone, no one can answer your question about order status, pending charge on my credit card yet can't get through or get an answer on order.
I am very sorry to hear you are experiencing issued with our phone system. I will be sending you a private response requesting more information to better assist you.
Regards,Samantha Sosa
Customer Service Manager
Updated review: Jan. 4, 2020
The company refunded my purchase amount for the products.
Original Review: Dec. 15, 2019
I ordered finger and toenail clippers. The advertisement said satisfaction guaranteed or return for your money back. The clippers are not functional. The angle makes it difficult to use them. They don't cut. When I started to return them, I see that I must pay the return shipping and there may be a 20% restocking fee. With the return shipping cost and and restocking fee, it will cost me over 2/3 of the cost of them items to return them. I will not order from this company again.
Hello Jeff,
We sincerely apologize for any of the inconvenience this may have caused. The restocking fee applies only for specific high value items. Please send me a private response with your shipping address and/or order number and I would be more than happy to assist you with this.
Regards,
Samantha SosaCustomer Service Manager
Reviewed Dec. 14, 2019
I ordered these slippers on 12/1/19. Fedex tracking first said they would be delivered on 12/10. Didn’t happen. Next it said “delivery status pending”. Next day it said delivery date was 12/12. Didn’t happen. Same “pending” status. I checked the status this morning, 12/14, and it said they were delivered last night at 8:03. Also, there was supposed to be a mystery gift sent, but guess what? Nothing! When I contacted them by email on 12/11, they told me to give it 2-3 weeks for delivery. That isn’t acceptable. So, don’t waste your time with this company unless you want some stress in your life.
We sincerely apologize for any of the inconvenience this may have caused.Unfortunately we have no control over the package once it has been handed to Fed-Ex. At this time we will forward your complain to Fed-Ex directly and also issue you a full refund for your order due to the inconvenience this may have caused. Dream Products tries to ship our packages to our customers ASAP but Fed-Ex delays can affect the estimated date of delivery. Again we apologize in behalf of Dream Products.-Samantha S
Reviewed Dec. 11, 2019
I wanted to order some things and the phone number on the catalogue is busy. I tried calling back in 15 minutes and it's still busy. I got on the website to get that phone number and tried it. That's busy. This is a 24/7 business. How can their phone numbers be busy. I have never had this problem before. They don't want business. This Dream Products is going down and fast if this keeps up.
Hello Michael,
We sincerely apologize for any of the inconvenience this may have caused. December is a very busy month and we try to staff as many agents possible. Please send a private response with your phone # and I will have one of our agents contact you ASAP.
Regards,
Samantha SosaCustomer Service Manager
Reviewed Nov. 18, 2019
I ordered through the mail 11/5/19, credit card was charged on 11/13/19 and no confirmation number was sent to me yet I receive all kinds of propaganda from this company. All I want to know is if you are filling my order and when will I get it. I need a confirmation number to track. I have tried every way to contact you and get wrong response answers, dead air and busy signals. WHERE ARE YOU???
My name is Samantha Sosa and I am the Customer Service Manager here at Dream Products. I sincerely apologize for any of the inconvenience this may have caused. Can you please send me a private response with your shipping address. Once I gather your information, I will do my best to provide you with the best customer service I can.
Reviewed Nov. 14, 2019
I placed an order on October 16th. I paid the expedited shipping. I still haven't received my order. I called customer service and they wouldn't give me any info. Nothing but a complete run around and I still don't know if I will ever get my order. Plus paying to expedite and a month later still no order has been delivered.
My name is Samantha Sosa and I am the Customer Service Manager here at Dream Products. I sincerely apologize for any of the inconvenience this may have caused. Can you please send me a private response with your order number and shipping address. Once I gather your information, I will do my best to provide you with the best customer service I can.
Reviewed Oct. 28, 2019
I placed a order and later I decided to return it. I never opened the order. I talked with them 3 times and I was told 3 different reasons I had not received my refund on my credit card. My bank told me they never declined the refund. Now the fourth calls they mail out a check only on the first week of the month. These people are the worst company I’ve had to deal with. I don’t believe that they are going to refund my money.
My name is Samantha Sosa and I am the Customer Service Manager here at Dream Products. I sincerely apologize for any of the inconvenience this may have caused. Can you please send me a private response with your order number and billing address. I would really like to further investigate as to why you haven't received your refund.
Samantha Sosa
Updated review: Oct. 29, 2019
Dream Products contacted me immediately about my review of the led desk lights. They were most helpful and concerned that the product did not meet expectations and offered a full refund. I was very pleased.
Original Review: Oct. 25, 2019
What a complete waste of money, even if it was only $20.00. I bought this lamp to use while doing my nails. First, the light is dim and also you'd have to put your nails directly under the lamp. Awful.
Please let me know if there's anything else that I can assist you with.
Samantha SosaCustomer Service Manager
Reviewed Oct. 8, 2019
I have eight of these bras and they are amazing however the last ones I bought won’t stay snapped. I would still buy these bras again. They are amazing and comfortable but it was just a disappointment I have three I can’t even wear but overall an excellent product.
Hello Wanda,
We are very sorry to hear any of the inconvenience this may have caused. We would be more than happy to issue you an immediate replacement or refund. Please send me a private message with your order information and I would be more than happy to assist you with your order.
Samantha SosaCustomer Service Supervisor
Reviewed Sept. 22, 2019
I ordered the sleep bra. The picture on the ad showed a bra with white stitching. Mine however has stitching in neon pink thread..certainly NOT what I thought I had ordered. Who stitches a bra with pink thread on a white bra!!??? It won't be worth sending back as the shipping and restocking fee will be more than I originally paid for the bra itself!!!
My name is Samantha Sosa and I am the Customer Service Supervisor here at Dream Products. I sincerely apologize for any of the inconvenience this may have caused. Can you please send me a private response with your order number and shipping address. Once I gather your information, I will do my best to provide you with the best customer service I can.
Samantha SosaCustomer Service Supervisor
Reviewed Sept. 12, 2019
I referred a patient to Dream Products, an elderly individual who needed compression stockings however found them difficult to put on. The idea of a compression stocking with zippers would have provided him an easier experience in wearing them. He came into my office today and stated he never received the product however his bank account was charged several times....needless to say, he had to get his bank involved with the incident. I will never refer patients to this company again.
Hello Tracy,
We are very sorry to hear any of the inconvenience this may have caused your patience. Can you please have your patient contact me directly? I would be more than happy to assist him and resolving any issue.
Samantha SosaCustomer Service Supervisor

Reviewed Aug. 16, 2019
I purchased the Resurrection Plant from Dream Products for $12.99 in October 2018, I followed the included instructions to the letter but the plant failed to grow and never had the green color as shown in their catalog, I explained it had taken me all this time and effort, trying out all manner of different things to get the plant to grow, I emailed them a complaint with a request for a refund, but they declined to reimburse me because "IT HAD PASSED THEIR 30 DAY POLICY." You cannot possibly assess whether a plant will grow in their ridiculous 30 day time period. Needless to say I will never shop with DREAM-LESS PRODUCTS again. I also researched whether their products really are cheaper than other suppliers, and they are not, in fact, some of their products are more expensive than elsewhere. I regard DP to be a rogue company who are after your money and have no care towards their customers.
Reviewed Aug. 15, 2019
I order the zippered front bras in the 3 pack & they are not near what the photo shows. The straps are too long even if I adjust it to the shortest length.& they're so uncomfortable & itchy even after a few washings. I was excited to get them just to be disappointed. Never again will I buy from this company.
My name is Samantha Sosa and I am the Customer Service Supervisor here at Dream Products. I sincerely apologize for any of the inconvenience this may have caused. Can you please send me a private response with your order number and shipping address. If you are unable to send a private message, please feel free to email us directly. Once I gather your information, I will do my best to provide you with the best customer service I can.
Samantha SosaCustomer Service Supervisor
Reviewed Aug. 10, 2019
I have made numerous attempts to return defective bras I received. When you call customer service you are put on hold for long periods of time and then the phone disconnects; if you ask for a call back, you never get one. I will never order anything from this company again.
My name is Samantha Sosa and I am the Customer Service Supervisor here at Dream Products. I sincerely apologize for any of the inconvenience this may have caused. Can you please send me a private response with your order number and shipping address. If you are unable to send a private message, please feel free to email us directly. Once I gather your information, I will do my best to provide you with the best customer service I can.
Samantha SosaCustomer Service Supervisor
Reviewed Aug. 6, 2019
Therapeutic Memory Scuffs are horribly made, like Kleenex on cardboard. Clogs allow you to remove the 'massage' insert but has a huge hole in each heel that is very uncomfortable. Wish I could return, and 6-8 emails a day from them!!!!
My name is Samantha Sosa and I am the Customer Service Supervisor here at Dream Products. I sincerely apologize for any of the inconvenience this may have caused. Can you please send me a private response with your order number and shipping address. Once I gather your information, I will do my best to provide you with the best customer service I can.
Samantha SosaCustomer Service Supervisor
Reviewed July 28, 2019
The ad said that this bra gives full support and "defies gravity". Truth is this bra does nothing. There is no way to adjust the straps so how could it give support? Of course, I blame myself because I should have looked more closely at the picture to see that the straps can't be adjusted. I guess if you like to sleep in a bra, this bra might work.
We are very sorry to hear you are not satisfied with your order. Can you please send me a private response with your order number and shipping address. Once I gather your information, I will do my best to provide you with the best customer service I can.
Samantha SosaCustomer Service Supervisor
Reviewed July 22, 2019
Placed an order 07/04/2019. Called customer service on 07/16/2019 to inquire on the status of my order. Was told that it wasn’t even processed yet and order was on backorder but they surely helped themselves to charge my account right away. Called customer service today (07/22/2019) and a recorded message gave me a 20 number tracking number. I went on live chat to find where my order is and to get the details they want to charge you $5 which will then be refundable. Then when you get your answer you will be charged $10 from your credit card! Please, please don’t order from this company! I will report this company to the Better Business Bureau.
Hello Linda,
My name is Samantha and I am the Customer Service Supervisor here at Dream Products. I sincerely apologize for any of the inconvenience this may have caused. Can you please send me a private response with your order number and shipping address. Once I gather your information, I will do my best to provide you with the best customer service I can.
SamanthaCustomer Service Supervisor
Reviewed July 8, 2019
Ordered a product 3 weeks ago and paid expedited shipping and NOTHING!!!! Now here I sit on "hold" trying to get someone from customer service! WILL NOT RECOMMEND TO ANYONE EVER!! I wish I had read the reviews before ordering! Lesson learned.
We are very sorry to hear the reason that prompted you to write. Expedited orders are shipped within 1-2 business days from the day it was placed. Thereafter it takes 5-7 business days from shipment for delivery. Can you please send me a private response with your address information?
SamanthaCustomer Service Supervisor
Reviewed July 7, 2019
If you like a bra that gives zero support & zero coverage then this is the bra for you. Dream Products is an unscrupulous company that falsifies descriptions of their cheaply made products. Their money-back guarantee is only “IF” they receive the product back. It is their word against yours. They make a lot of money with their misleading and false claims regarding their products. DON’T WASTE YOUR $$. If I could give it negative stars… I certainly would!
We are very sorry to hear you are not satisfied with the product and the reason that prompted you to write. Dream Products offers a 30 day satisfaction guarantee on all merchandise. If you are not completely satisfied for any reason, you may return your product for a prompt refund of the merchandise price. In order to offer you efficient Customer Service we will offer to issue you a full refund and you do not have to return the item. Please send me a private response with your order information.
Reviewed July 2, 2019
I paid for expedited delivery of 5-7 days, ordered on June 21,2019. It is now July 2, 2019, and now customer service is saying another 6 days. THIS IS NOT EXPEDITED DELIVERY! I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE, unless you don't mind waiting a month for your order.
Hello Beverly,
My name is Samantha and I am Customer Service Supervisor here in Dream Products. I will send you a private response to better assist you in regards to your inquiry.
Regards,
SamanthaCustomer Service Supervisor
Reviewed June 12, 2019
I received my order after several weeks of waiting and was very disappointed with the quality and size of the mats. They were very thin, flimsy and cheap looking. And not only do they not absorb wetness from shoes, it states they are machine washable and upon the first wash the inside of the mat literally disintegrated in the washing machine and I washed them on a gentle cycle. They are now an unusable rag. I want my money back!
Hello m, we are sorry to hear the product did not work out for you but I want to make sure you're writing to the correct company. We have been confused lately with "Dream Blessing" who sells mats, we are Dream Products so I believe you are writing the complaint to the incorrect company since we do not sell machine washable mats. Please confirm the company name before moving forward with the complaint to Dream Products. Thank you.
Reviewed June 12, 2019
Returned item #670 on order # ** for size replacement on 5/18/2019. Company never responds when checking my return. Put you on hold and never answer. Would never purchase anything again from them again. Bad company!!!!
Hello Alfred. Please accept our apologies for the inconvenience you've experienced with Dream Products. If you returned the item May 18th you should have most definitely received your refund or exchange by now. Will you please provide your name/address/order number via a private message so I can take a look at your order.
Reviewed June 6, 2019
I placed an order on May 26, and paid for expedited shipping. Today is June 6, and and so far FedEx has not received it yet. Only a label was created. I paid extra for expedited shipping, and it has been 12 days and it still has not been received for shipping. Customer service is standard pre-made replies. Very bad company.
Hello Robert,
Please accept our apologies for your order not being received. It looks like your package might have been lost in transit. The label created message means we scanned your order and it was picked up to be delivered within 3-5 business days. There should have been a separate message the next day with transit information. Please send a private message with your name/address/Order Number so we can look further into it.
Dream Products Company Information
- Company Name:
- Dream Products
- Company Type:
- Private
- Address:
- 9754 Deering Ave
- City:
- Chatsworth
- State/Province:
- CA
- Postal Code:
- 91345
- Country:
- United States
- Fax:
- 8182068061
- Website:
- www.dreamproducts.com