Apple has responded to multiple reports of the new iPhone 15 Pro overheating and is preparing a remedy. The company will release an iOS 17 update to it hopes will resolve the problem.
In a statement to MacRumors, Apple said its engineers have identified a few conditions that can cause the device to run warmer than expected.
“The device may feel warmer during the first few days after setting up or restoring the device because of increased background activity,” Apple said in its statement. “We have also found a bug in iOS 17 that is impacting some users and will be addressed in a software update.”
Apple said another issue involves some recent updates to third-party apps that are causing them to overload the system.
“We're working with these app developers on fixes that are in the process of rolling out,” Apple said.
MacRumors reports the bug should be resolved with the software update that is expected to be released in late October.
Problems reported right from the start
The problems began to be reported soon after the latest iPhone went on sale, with users reporting the heat issue anytime they used an app. Some reports said the phone got too hot while taking pictures. Others say the phone got progressively warmer while watching a movie for 20 minutes. Others still say the phone’s temperature spiked even when not in use.
One user wrote: “When I was setting up the phone, it got so hot that it was almost uncomfortable to hold. I wanted to put it down, but I wanted to keep testing out my new phone, so I put up with the heat. It also seemed to warm up when I was just using Spotify and browsing through Safari. Then, when I used FaceTime for the first time, it heated up pretty bad again for the first 20 minutes or so, then it seemed to cool down.”
While acknowledging the problem, Apple noted that iPhone 15 Pro models may run warmer than expected during the first few days because of increased background activity during the setup period. It called this “standard behavior” and a temporary condition.