United Van Lines

United Van Lines

 3.7/5 (276 ratings)
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About United Van Lines

United Van Lines facilitates local, long-distance and international moves for residential and corporate clients. United is upfront with pricing, but you need an in-home estimate to get a final moving quote. Additional services include packing and unpacking, storage and home cleaning.

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    Overall Satisfaction Rating

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    Pros

    • Clear pricing
    • Online tracking
    • Excellent insurance

    Cons

    • Can be pricier than competitors

    Bottom Line

    United Van Lines offers just about every moving service possible. Costs can be a bit more than at other companies, but the excellent insurance makes up for it.

    Top United Van Lines Reviews

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    Rated with 5 stars
    Verified

    We moved from Texas to Tennessee. They came to our house packed it all up … The movers in Texas were efficient and kind. The movers in Tennessee unloaded everything and were also ...

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    Rated with 5 stars
    Verified

    Everything the movers did was with care, professionalism, and hard work. They helped guide me through every step in the process ... After everything was done not a scratch on anyt...

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    About United Van Lines

    United Van Lines is a large moving company that offers local, long-distance, cross-country and international moving services. Each move comes with loading and unloading, online tracking and full valuation coverage. The inclusion of full valuation coverage with every move is a standout feature. You can take advantage of a wide range of additional services to make your move as effortless as possible.

    United Van Lines cost

    The average apartment move with United Van Lines costs about $4,000, while the average household move costs approximately $7,750. Local moves are cheaper — about $2,250 for a large move with packing services. Costs for moving vary based on the time of year, the weight of transported possessions, additional moving services selected and the moving distance.

    Some companies give a rough estimate of moving costs after you submit basic information, but United Van Lines prefers to perform a more thorough in-home estimate before giving a quote. The quote the company gives after your in-home inspection remains the same unless you move more items than expected.

    Estimated United Van Lines long-distance moving costs

    Apartment sizeWithout packingWith packing
    One-bedroom$2,100$2,700
    Two-bedroom$3,500$4,700
    Three-bedroom$4,300$6,200

    United Van Lines moving services

    United Van Lines has a variety of free and paid moving services. Free services from United Van Lines include:

    • In-home estimate: An in-home estimate is required before a move and is the only way to get an accurate quote.
    • Loading and unloading: As part of its services, United loads and unloads everything to and from its truck.
    • Shipment tracking: Track the location of your move using United’s online shipment tracker.
    • Online moving resources: Consult United’s website for a moving checklist and to see frequently asked questions.
    • Full value protection: This coverage offers $6 per pound for damaged or lost goods — significantly better than traditional coverage of $0.60 per pound.

    Paid services from United Van Lines include:

    • Packing and unpacking: Choose from full packing and unpacking, partial packing or a customized plan.
    • Long- and short-term storage: If move-in and move-out dates don’t line up, temporary storage for possessions is an option. United can help arrange this.
    • Auto shipping: Moving a car? United partners with auto transport companies to ship vehicles.
    • Trash and debris pickup: United picks up leftover boxes and packing materials after your move.
    • Cleaning services: The company hires cleaners to make sure the move-out location is spotless.

    United Van Lines FAQ

    What packing services does United Van Lines offer?
    United Van Lines offers a few different packing options:
    • Full-service: United packs everything.
    • DIY: You pack your belongings, but United wraps furniture and loads and unloads it.
    • Custom crating: United packs fragile or antique items.
    • Customized packing: United works with you to develop the right packing plan.
    Can United Van Lines move my car?
    Yes, United Van Lines works with auto transporters that move vehicles.
    How can I submit a claim with United?
    To submit a claim, call United directly or submit the claim on its website.
    Does United offer cleaning services?
    Yes, United can hire cleaners to tidy up your move-out location. It offers services such as debris pickup and trash removal.

    Is United Van Lines worth it?

    United Van Lines is a great choice if you’re looking for a move that requires minimal effort on your part and are willing to pay a bit extra. We like that United is upfront with most of its pricing. We also like that United includes full valuation coverage to ensure fair reimbursement for lost or damaged items. Overall, United Van Lines is a solid option for those wanting an easy, secure move.

    United Van Lines Reviews

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    How do I know I can trust these reviews about United Van Lines?
    How do I know I can trust these reviews about United Van Lines?
    • 4,011,174 reviews on ConsumerAffairs are verified.
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    Page 1 Reviews 0 - 10
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 2, 2022

    Predatory business practices at Unigroup and United Van Lines and their local agent, Conejo Valley Moving and Storage/Blue Chip, flows from top-down and even reaches to the receptionists answering calls. Do not use United Van Lines or their local agent Conejo Valley Moving and Storage if you value your belongings, your departure home, or your destination home. Our move in June 2022 was one headache after another because we trusted United Van Lines since we have had positive moves with them in the past. Conejo Valley Moving and Storage use their affiliation with United Van Lines to get business, then destroy your belongings, and slap you in the face on their way out.

    The movers and packers were unprofessional to say the least. Their packing crew only packed our home for a few hours, leaving over 50% unpacked. After multiple discussions with the salesperson, one packer showed up on the day of the move who threw items in boxes without any packing materials, resulting in damaged and shattered items. The movers incessantly bickered and argued while disassembling and moving our furniture. Their hostilities got worse as they broke multiple pieces of our furniture.

    When the disaster that was our move finally came to an end, we were forced to initial and sign a one-page paper with an illegible font size. We objected signing multiple times as we could not read the document. The female mover forcefully stated that she and the two male movers who remained with her would not leave until the document had been signed, pushing the paper over to us and pointing her pen tip to the areas requiring our signature. We had three strangers in our house demanding at 8:00 PM PST to sign a document we cannot read – predatory business practices.

    They absolutely do not care about the damages they caused. They have a one-woman show claims person in Louisiana, but we are sure she is not there. None of our calls to her number connects, and the recording from the phone company states the international call cannot be completed. International? Last we checked, Louisiana hasn’t seceded from the Union and become its own country. More likely someone overseas handling their claims with some forwarding call going on. It took this so-called company over a week to pick up our certified letter. Calls and emails to the company owner, Dennis **, have gone unanswered. It sure looks like he is avoiding contact with clients just like the claims adjuster.

    We even contacted United Van Lines. They say all the right things but refuse to do anything to remedy the situation they contributed to putting us in. It is apparent Unigroup, United Van Lines, Blue Chip, and Conejo Valley Moving and Storage have complete disregard for their customers and for righting the wrongs they have caused.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 23, 2022

    We recently moved from Tennessee to Georgia and after much research decided on United. Moving is stressful unto itself and issues that evolve during the move are part of the research in hopes to avoid. Unfortunately, it was one of the most stressful experiences I have had. The ONLY silver lining was their employee Rockie. The packers were supposed to show up on Friday to pack and crate our belongings. They did not bring the correct boxes (although requested from the packers) and had to stop. We were told they would be back the next day. We had not anticipated them to come on Saturday as the moving company said they charged time and a half. We called more than four times and left numerous messages to no avail as they not only did not show up on Sat or Sun but were late to show up on Monday. Rockie packed by himself most of Monday and two more people showed up late afternoon to help.

    We were supposed to close and leave on Tuesday at 9am. They were still packing at 3pm on Tuesday. This was NOT the packers fault. Unfortunately, due to the last minute rush (and it was a last minute throw everything in the truck) we have no idea where many items are. We were trying to be as organized as possible but food items and things that should NEVER be in storage are there and we have no way of digging them out. Do your homework but realize that in this day and age the emphasis on customer service is relegated to here is your bill. Again, thank goodness for Rockie! He was very thoughtful and tried his best to make the most of a nightmare! I would never recommend United to anyone but I am not sure who to trust in this business any longer.

    3 people found this review helpful

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      Rated with 1 star
      Verified Reviewer
      Original review: July 21, 2022

      When we contracted with United, we told them of the likelihood of needing storage for a period of time. We were assured that would not be a problem, that we only needed to let them know the exact delivery date and everything would be delivered on that date. When the furniture was delivered, the driver eventually told us that not all of our goods were on the truck. Even though everything was packed into one truck originally, United decided to divide our goods and deliver them in two shipments with no specified date for the balance of our goods. This was never mentioned as a possibility. It took about two weeks before they finally delivered the rest of our goods.

      When our goods did arrive, there were many crushed and damaged boxes. Wood table ends were damaged and scratched. The first item off the truck - a Fisher Price Play Kitchen was cracked and broken. This shows very poor handling, with little or no respect and consideration for our property. The second delivery was only a driver. He had to move everything himself. If anything was too large or heavy, he just had to do the best he could moving the items. No mats, runners, or floor coverings were put down to protect our floors, carpets, and walls for the second delivery.

      Aside from not keeping us informed of what to expect, they never mentioned the possibility of two separate shipping dates. Their attitude was one of “this is the way it will be”. Not knowing what was happening, and the condition of our property when it arrived, just added unnecessary stress and aggravation. I would certainly never use this carrier again.

      5 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: July 6, 2022

      My son was relocating the contents of his apartment from Houston to Denver. His new employer offered relocation services. The movers packed and picked up the furniture and household goods April 4 in Houston. The scheduled delivery was on or before April 26. He was contacted and delivery was scheduled on April 19. Unfortunately only one of the two crates was delivered. Containing a mattress, large bookcase and couch with seat cushions (minus the back cushions). They didn't know what happened to the second crate. They agreed to pay $150/day until they located the second crate. After about a two weeks they deemed the crate lost and gave him the instructions to complete a claim on the missing items. This included clothing, kitchen, items, his bed foundation, bedding and towels, dresser etc.

      He worked to try and itemize everything with replacement cost. As the crate was deemed lost he no longer qualified for the $150/day expense reimbursement. He worked on the claim and on the 15th of June, they offered him $10K. His claim was closer to $17K. The following week freight company in Missouri reached out and they had some suitcases, and other items and located a phone number on the suitcases. He put them in contact with the relocation company. NO RESPONSE FROM ANYONE.

      He had been given July 1 as the date when the claim would be settled. On July 1, they refuse to settle the claim because part of the missing shipment had been located. They refuse to give a date of final resolution. Refuse to give a date when he would see his belongings that have been retrieved. No photos of what has been received. NO NOTHING. Just a list of what needs to happen before they will settle the claim. He has been sleeping on a mattress on the floor. Purchased the bare minimum of items to live in his apartment. Claims Team 5 has given mixed messages and DO NOT CARE ABOUT THE CUSTOMER.

      10 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: June 25, 2022

      My family moved from CA to UT in early 2022. I received 3 quotes from the biggest moving companies to pack some things and move my entire residence. All 3 came back super high, not surprising in these times of CA exit, they are taking advantage. I chose United Van Lines because they assured me that my valuable furniture and household things would be safe, well cared for and insured in case anything happened. Their biggest selling feature was yes, we may cost more but if something happens we have you covered. So, I went with United Van Lines who cost at least $5,000 more just to move my 3800sq ft. home than the next company. I was told that on a certain day the movers would come and first pack the requested rooms, then the next day they would come and move all the furniture, etc. The whole thing would take two, three days max.

      I was confirmed with a phone call from the truck driver who was very nice and personable. The first day the truck arrived the driver asked if they could pack all the furniture the first day instead of the 2nd as he had alot of help that day and wasn't sure he would have them the following day so I agreed. They started to take apart bedroom furniture, couches, etc. I own a large jewelry box that was in my bedroom as they were packing my furniture said if you have anything loose in there you need to make sure it is secure. Most of the stuff in there was in drawers or cubbyies and was safe and locked but the top had a large area where I just threw most of my loose jewelry that I wore on a daily basis.

      I had already boxed up and had my expensive jewelry in a secure location. I was planning to do the same with this jewelry but was not prepared as they came a day early. So, I threw all of my loose jewelry from the top of my box into cloth bags and put It in a box. I labeled it perfume and set aside to personally take in my car. The house was packed and ready to go the following day. The box went missing when I went to put it in my car and I could not find it. When I asked about they said they weren't sure but would keep an eye out for it. I would say that the staff was very helpful and the driver was extremely helpful and organized. The move was going beautifully. We agreed to meet at the UT residence in a few days and all was good. We arrived at the UT residence and everything went great, the move went very well and the moving staff in UT were very efficient.

      We were very happy with the move. A few days later I looked thru all the boxes looking for my daily jewelry and found the box down in a storage room. I could tell the tape had been removed and the box opened. I opened the box and found 3 of the 4 cloth bags full of daily jewelry were missing. Most of the daily jewelry I wore was gone. I called the company and they were very sympathetic and told me I needed to fill out a claim form. I do not know all of what was stolen, I'm sure I will still be realizing pieces missing for years to come as I did not have an inventory of these items. I noticed that several rings were missing and a set my husband had just bought me in Maui for our anniversary. Not big ticket items but in total between the 3 rings I cannot find and the Maui set about $5000. So, I filed a claim for them.

      A month went by and I inquired how things were going. They said they ran extensive background checks on their people and were conducting interviews. Another 2 months went by and I had not heard a thing. So, I emailed asking the status. I received a response that the person was no longer with the company and someone else would handle my claim. About a week later I get an email saying they will cut me a check for $1000. I was insulted as asked why. They said my jewelry had not been logged into the high value inventory and therefore didn't know it existed. I replied with, it wasn't high value, more sentimental than anything. My wedding ring is worth $68k and that was on their list and I made sure that was in my possession.

      But I went with their company because they said they would take care of me if anything happened. I guess that is not the case. I felt they did a good job moving. They stole from me and then hid the box in the back of storage room. I feel violated and wonder how any company can make their claim to fame on "Yes, we are more expensive but we have your back", when they don't have your back. United Van Lines charged an exorbitant amount to move my household and then didn't back me up when their employees stole jewelry from me. Don't use this company. They are dishonest and will not uphold their promises.

      11 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: May 22, 2022

      My fiancé and I signed with United to move from Salt Lake City to Pittsburgh. We chose United because in the past we had been scammed shady moving companies and we wanted to do business with someone established and professional. The salesmen who came to give us a quote assured us our belongings would be wrapped by their team and taken great care of. He also told us we needn’t empty any of our dresser drawers before pick up, the movers would be able to take them with everything inside. It all sounded good so we signed a contract none the wiser.

      The day of pickup, three men from Mesa Movers arrived and began loading up our things. We’d packed everything in heavy duty boxes and it was all stacked in the living room to make things convenient for them. We had also wrapped our 72 inch TV crudely in bubble wrap, assuming they would provide additional wrapping and care as we’d listed it as a high value item. The men hastily loaded up our items as my fiancé was doing some work from home, and assured us everything would arrive safe and sound.

      We learned very quickly that was not in fact the case. Upon delivery we immediately noticed something was amiss. All our boxes had caved in on one another and had experienced obvious water damage. Our mattress or couch cushions had not been wrapped at all and were covered in grime. NOTHING had been additionally wrapped. Even the gentlemen delivering our items noted that whomever had packed our items did a very poor job. It honestly looked like our things had been sitting in a damp warehouse shoved in some corner. The delivery men then let us know that our high-value television had both of its legs snapped off. This tv had extremely heavy duty plastic legs so the only thing that could have snapped them off would’ve been some sort of extreme force. We weren’t able to set it up for obvious reasons.

      Additionally, a picture frame of ours was smashed in and two of our dressers were missing several pieces completely. The delivery driver additionally told us we should NOT have left all our items in our dresser drawers because that increases chance of damage and the salesmen should not have told us it was allowable. The delivery men were very helpful and understanding. They filled out a list of damage, assuring us if we found any additional damage we would be able to update our claim and submit it to insurance. We said ok, signed for the damage we’d seen upon delivery assuming United had our best interest in mind, and the drivers when on their way. Huge mistake.

      After ordering and receiving new legs for our television, we were finally able to unwrap and sit it upright. We then found the TV had deep scratches across the screen. The one item we had listed as high-value was ironically the item that received the most damage. My fiancé filled out an updated insurance claim and submitted it. Some folks came in to take photos of the damage and assured us we’d hear back in a few weeks. We had filed for the full value of the TV as well as a few hundred dollars for the destroyed picture frame and damaged dressers. We didn’t even mention the dirty, water damaged items because we weren’t trying to make things more difficult for anyone. We just wanted reimbursed for what United had damaged.

      Several weeks later, we receive an email stating we’ve earned a return of $140 and that because the TV scratches or the busted frame hadn’t been on the sheet we initially signed with delivery drivers they wouldn’t be held liable. We responded, saying their delivery drivers had assured us otherwise. He had clearly told us if we came across any additional damage, we could simply update our claim. They even had the photos as proof, the damage their people dealt was clear. We were given a curt response, stating again that we should have assessed all our damage while the drivers were there and there was nothing they would do to further assist us.

      We paid nearly 8k to United to avoid this very situation, and now they are refusing to take any responsibility for the items THEIR PEOPLE damaged. Now, no one from the company will get back to us. They got what they wanted and clearly they know exactly what they’re doing to people. The inconsistencies across their branches has caused us nearly $1400 in damages and we are now left high and dry with broken items and $140. United has shown a complete lack of integrity and I honestly wish we’d just hired a shady moving company again; at least with them you know what kind of service to expect.

      9 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: April 26, 2022

      After we signed our contract with United, they refused to ever talk to us. I called and emailed them dozens of times trying to ask when the truck was coming and no one would respond. I eventually got hold of a supervisor who said that the person in charge of our move would be in touch soon; another dozen calls and emails later, I never heard anything. The only time I heard from our "move coordinator" was when our delivery was delayed. She had no idea what happened, where it was, or when it was coming. After that one phone call, she never responded to us again, despite dozens of attempts.

      By haranguing literally anyone we could get a hold of, we were finally able to extract the name of the three subcontractors involved and then spent the next 3 days instructing them exactly where to deliver our stuff. No one at United would ever talk to us, and no one even acknowledged that anything was wrong. To them, the completely useless move coordinator was doing a perfectly satisfactory job. They're broken to the core and have no interest in making any improvements. They promised to do a job and only did half of it; they kept 100% of the money of course. Stay away from these crooks!

      10 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: March 4, 2022

      I was carefully loaded in Chicago, as it turns out in a smallish truck. Then EVERYTHING was unloaded and reloaded on a large interstate truck. Then everything was once again unloaded and reloaded on a smallish truck in Jacksonville, FL. This was three times which allowed for three times as much damage: dropped chest with granite top which came in 20 pieces in a box, a broken desk leg that was screwed back on so badly that the point came through the top of the leg, 4 crushed or chipped pieces of glass on pictures or table tops and scratches along the edges of furniture. They reviewed the damage and "the check is in the mail" and overdue.

      8 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Feb. 11, 2022

      Imagine being on your way to meet your movers at your new townhouse only to find out your previously quoted overage amount on your direct bill has increased from $351 to $2,173. Ha that was my reality on 1/31/22. I recently moved from Michigan to Arkansas and my company was covering the relocation expenses. Prior to my move, it was communicated to me from my HR rep if the final total exceeded my allotment I then owed United the difference directly. My items were picked up in Lansing, Michigan on 1/22/22 and were scheduled to be delivered on 1/31/22.

      After everything was picked up and loaded I got an email from my HR rep informing me that after picking up my items United sent over an updated invoice. Due to their negligence when I did the initial virtual call some of my items were left off my initial invoice. After Jason (the driver) did the loading in Michigan he contacted United to see how much he was getting compensated for the move and that’s when the discrepancy was caught. The new invoice after my company's corporate discounts were applied was $5,751 which exceeded my moving expense allotment and I now owed roughly $350 dollars on the day of my move.

      Fast forward to the day before the move. I got a call from Jason that his truck could not fit into the complex and he needed to get a “shuttle” in Arkansas. However, the local company did not have the truck on hand at the store so he couldn’t give me an estimated delivery time until he had the truck, which is understandable.

      For context, a shuttle is literally just a smaller moving truck. Jason confirmed once he picked up the truck he’d give me a call so I could meet him and his crew at my new place. On the way to meet Jason for the unload, I received a call from Jennifer, who is account agent for United. She asked how I wanted to take care of the additional balance, credit card or check. I told her card is fine, but wanted to confirm the final balance was roughly $351. To my surprise she said the balance was actually $2,173! Keep in mind my company has already dished out over 5k on their end for the direct bill.

      I asked Jennifer how my difference went from being $351 to $2,173. That’s absurd. She was speechless herself. I asked for a breakdown of how in the world a total could increase that much. Additionally if a total was increasing that much why was I just being informed on the day of, as I’m driving to meet the movers. Jennifer said she honestly didn’t have a response and needed to call the billing department because this was the first time she’d ever seen anything like this. After speaking with the billing department she was informed the total increased because due to the size of Jason’s truck had to rent a shuttle both in Michigan and Arkansas and also had to pack some additional items (pictures, glass, etc) that wasn’t on the original quote.

      I asked Jennifer how am I responsible for Jason’s shuttle. The size of his truck is not my issue. Jason was aware the has an 18 wheeler, I moved from one apartment complex to another. His truck being unable to get into a complex should’ve been communicated beforehand. Furthermore, it still didn’t make sense to me why I was responsible for the smaller moving truck. Jennifer again was speechless and understood my frustration but she still could not give me a detailed breakdown of how and why the total increased. She said she’d have to get the billing department to send over the final invoice, in the meantime she suggested I contact my HR rep. I asked her when the balance was due, and she said before the unload is complete. Jason and his crew actually stopped unloading my items mid move until they received confirmation from Jennifer that I paid the balance.

      At this point I’m furious because again this was the first time I was hearing I’d owe $2000 additional dollars. I moved from a two bedroom apartment to a two bedroom townhouse. I’ve moved a lot for work and this is not a $10k move by any means, especially because I had ZERO appliances. I contacted my HR rep and she was speechless when I told her this new information, because again NO ONE FROM UNITED SAID A THING ABOUT THE BALANCE JUMPING FROM $351 to $2,173. This was the first any of us had heard of this. United sent over an invoice to my HR rep on January 24th for $5,751, which factored in the charges for the additional packing Jason and his crew had to do.

      When I expressed my frustration to Jason about this surprise $2,173 total he ensured he contacted United and informed them about the shuttle services so he’s not sure why I was never contacted. United is pretty well known so for them to drop the ball like this is inexcusable. I am still waiting on a final invoice from the billing department to see how the new charges came about.

      Everyone I’ve spoken to has given me the runaround. I contacted the corporate office on 2/1/22, and spoke to a rep named Bob. Per Bob, there wasn’t a description of how my charges occurred nor was there a final invoice present in my file, but he would do some digging and contact me with a solution once he had some answers. It's February 10th and I’m still waiting to hear back from Bob. I followed up with him on 2/9/22 and did not get a response. This has by far been the worst moving experience I have ever encountered. I would not recommend United to anyone.

      11 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Jan. 14, 2022

      We chose this moving company among 3 businesses that we had received quotes from based on cost and other reviews. When discussing terms, we were made believe that our property was covered for damages and we were not offered any additional coverage or insurance. When our items were delivered after they had been in the moving company's storage facility for about a month, there were moths in a rug and a lamp shade was broken. I claimed these damages still believing that I would be reimbursed for the cost of replacing these items costing approximately $1500.

      When I received a check I could not believe it. It was in the amount of $15! It turns out my items were not actually covered. I was reimbursed for only 60 cents per pound of damaged item. I want everyone to know that United Van Lines will try to underbid other companies making you believe that your property is covered for damages. In the end, I have to be thankful that I "only" suffered $1500 in damages. I do not even want to imagine a situation, in which all items would have been damaged or lost!

      7 people found this review helpful

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        United Van Lines Company Information

        Company Name:
        United Van Lines
        Website:
        www.unitedvanlines.com