United Van Lines Reviews

My delivery arrived five days late. I received an anonymous email with a link to a gift card for $500. They owed me $1250 for late fees alone, plus the added expenses of the Airbnb in which we were forced to stay. The total would have been almost $3000. When I clicked on the gift card to accept, I got an email telling me that I had given up my rights to pursue any claims against United Van lines.

We moved from New York back to California and we’re very happy with Clancy moving, the people on the front end of the transaction. We came to see that this system involves multiple handoffs to different. Independent contractors and balls can get dropped in those hand offs. The worst part was that in addition to losing one of our boxes, we discovered that we had someone else’s property. Once we figured that out, we notified Clancy the original firm and they told us they would pass this along. Months went by and we didn’t hear anything. This box has personal contents that are important to someone and someone in this company knows who it belongs to yet they don’t care enough to even reach out and deal with it. This level of callousness is such that I would not recommend anyone do business with them going forward. Some of their local people may be fine, but when these balls get dropped, it discredits them and they don’t have any ability to even fix it.

AVOID AT ALL COSTS. This company is negligent, evasive, and unaccountable - totally corrupt and fraudulent. If you value your belongings, do not use United Van Lines. My cross-country move with United has been an ongoing nightmare since delivery on September 17, after I paid them over $8000 for the move. A significant portion of my shipment arrived damaged or destroyed. They dropped and smashed my $5,000 credenza beyond repair. I have clear before-and-after video evidence, and even their own repair team confirmed it cannot be fixed. Despite paying for additional insurance, they are offering $1,800 and refusing replacement. Movers self admittedly used straps that cut into and tore my couch which can’t be repaired, and they are low-balling that damage as well.

If this company is a reflection of all companies out there that move your stuff, you better move your stuff yourself if you don't want massive damage. I moved from Arizona to Michigan. I sold all my furniture except for a bed, dresser, expensive bike and sewing table. I put 2700.00 down and was told I would pay the rest on delivery. NOT TRUE. When "United Van Lines" pulled up to my door 3 guys speaking another language pulled up in some sort of green moving van. I was told I had to pay another 1000.00 by cash or check. and the balance on delivery. The truck was not a United Van Lines truck. These guys are subcontracted out by UVL. Again, I was not expecting this as there was no mention of this while booking UVL.

My husband hired United Global Van Lines to move us as they are a nationally known name. This has been a nightmare from the start. I asked for help packing, but didn't get it. After two updates (no video) of our inventory, our fee escalated from $5,700 to $12,000! But they still did not estimate the correct amount of truck space needed. Another order had to be created to get a third truck 3 days later! This ordeal ended up costing $18,000! I can't get anyone to talk to me or answer emails. Their website states to contact your agent if the move was within the state of Texas. The woman that answered the agent's number told me to use movingclaims.net, which is reported to be a scam! Don't know where to report all of this. Nearly every piece of wood furniture, couches, and appliances are damaged. Several missing items, and one box delivered is not even ours.

Terrible experience from start to finish. Please don't let them use the "crates" to pack your stuff - you'd be surprised at how furniture is manipulated to fit - not how I treat my furniture - and yes, there was damage to several pieces. You have to deal with at least 3 companies so there was a lot of back and forth - they could not keep the schedule straight. And be aware that when you're given a quote by the special packing company that you will pay that fee twice - not once, but I was not told that. Find a company that will handle your furniture in a truck and only 1 company to deal with. Photo shows legs being brutally broken off of the desk because of the way they cram crates.

This moving experience was so bad that I literally cannot find anything positive to say about United Van Lines. There is too much that they did poorly to even report here, but we had many missing and broken pieces, furniture left unassembled, extremely poor customer service on both the pick up and drop off, and it took months and many many phone calls and emails from me to finally reach a settlement. From what we’ve proceed together, our things where on at least three different trucks and in a warehouse at one point, so it’s no wonder things where lost and damaged. I would never use this company again.

Hired United Van Lines after comparing multiple interstate movers. Their pricing was significantly better than many other companies. Thomas and his crew out of ATL and MS were the best! Thanks, Thomas!

Recently booked a move from NH to FL. Paid just under 12k- movers arrived on time however communication stopped after that. Shipment arrived late with several broken items. Very poor customer service!

I recently used United Van Lines for a move from Arkansas to Florida. I do want to say that that the actual workers were efficient and did a great job of protecting and packing my furniture; however, I am very disappointed with my move. The estimated costs increased by $7800.00 when the movers had arrived at my house, packed all my items and put them on the truck!! I was told my cubic feet was greater than I had been previously informed. To top that I was expected to pay cash on the spot!!! Now I am waiting on delivery of my furniture; almost two weeks after my relocation. If I were you I might consider a different company.