United Van Lines
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About United Van Lines
United Van Lines facilitates local, long-distance and international moves for residential and corporate clients. United is upfront with pricing, but you need an in-home estimate to get a final moving quote. Additional services include packing and unpacking, storage and home cleaning.
Pros & Cons
- Clear pricing
- Online tracking
- Excellent insurance
- Can be pricier than competitors
United Van Lines offers just about every moving service possible. Costs can be a bit more than at other companies, but the excellent insurance makes up for it.
Top United Van Lines Reviews
We moved from Texas to Tennessee. They came to our house packed it all up … The movers in Texas were efficient and kind. The movers in Tennessee unloaded everything and were also ...Read full review
Everything the movers did was with care, professionalism, and hard work. They helped guide me through every step in the process ... After everything was done not a scratch on anyt...Read full review
About United Van Lines
United Van Lines is a large moving company that offers local, long-distance, cross-country and international moving services. Each move comes with loading and unloading, online tracking and full valuation coverage. The inclusion of full valuation coverage with every move is a standout feature. You can take advantage of a wide range of additional services to make your move as effortless as possible.
United Van Lines cost
The average apartment move with United Van Lines costs about $4,000, while the average household move costs approximately $7,750. Local moves are cheaper — about $2,250 for a large move with packing services. Costs for moving vary based on the time of year, the weight of transported possessions, additional moving services selected and the moving distance.
Some companies give a rough estimate of moving costs after you submit basic information, but United Van Lines prefers to perform a more thorough in-home estimate before giving a quote. The quote the company gives after your in-home inspection remains the same unless you move more items than expected.
Estimated United Van Lines long-distance moving costs
|Apartment size||Without packing||With packing|
United Van Lines moving services
United Van Lines has a variety of free and paid moving services. Free services from United Van Lines include:
- In-home estimate: An in-home estimate is required before a move and is the only way to get an accurate quote.
- Loading and unloading: As part of its services, United loads and unloads everything to and from its truck.
- Shipment tracking: Track the location of your move using United’s online shipment tracker.
- Online moving resources: Consult United’s website for a moving checklist and to see frequently asked questions.
- Full value protection: This coverage offers $6 per pound for damaged or lost goods — significantly better than traditional coverage of $0.60 per pound.
Paid services from United Van Lines include:
- Packing and unpacking: Choose from full packing and unpacking, partial packing or a customized plan.
- Long- and short-term storage: If move-in and move-out dates don’t line up, temporary storage for possessions is an option. United can help arrange this.
- Auto shipping: Moving a car? United partners with auto transport companies to ship vehicles.
- Trash and debris pickup: United picks up leftover boxes and packing materials after your move.
- Cleaning services: The company hires cleaners to make sure the move-out location is spotless.
United Van Lines FAQ
What packing services does United Van Lines offer?
- Full-service: United packs everything.
- DIY: You pack your belongings, but United wraps furniture and loads and unloads it.
- Custom crating: United packs fragile or antique items.
- Customized packing: United works with you to develop the right packing plan.
Can United Van Lines move my car?
How can I submit a claim with United?
Does United offer cleaning services?
Is United Van Lines worth it?
United Van Lines is a great choice if you’re looking for a move that requires minimal effort on your part and are willing to pay a bit extra. We like that United is upfront with most of its pricing. We also like that United includes full valuation coverage to ensure fair reimbursement for lost or damaged items. Overall, United Van Lines is a solid option for those wanting an easy, secure move.
United Van Lines Reviews
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We moved from Maryland to Florida and chose United Van Lines as our mover. The experience was totally awful. This company is extremely dishonest with regards to pricing and totally careless. The Worst moving company I have dealt with in 10+ moves that include all military moves minus this move. My personal moving agent seemed upfront with pricing and sent total cost in a contract. I requested and received an in-home survey that was grossly underestimated and the company tried to hold me accountable. This was after the fact when they had loaded my entire home of furniture. They also over-rode my agent's decision to not charge me a shuttle fee due to their mis-judgement of the geography at my destination. Of course they used the fact that they had my entire home on their truck to negotiate a price to deliver.
Please please please my fellow Americans, I recommended you do not use this dishonest, incompetent company. No one should be subjected to this kind of dishonest business. If they will be dishonest with an American Veteran who has fought in 7 campaigns to give them the freedom to be in business, what won’t they do to the rest of our great people.
We moved from SC to DE and hired United Van Lines. The movers took no care with our stuff and did 16,000 dollars worth of damage. We filed a complaint almost a year ago and they have still not finished reviewing it and paying us. They keep coming up with lame excuses and lies. Do not use them.
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We contracted United Van Lines for a full pack and move for home in UT to TX. We paid 14k for this move and decided on United Van lines because they were supposedly the greatest and properly insured. I oversaw the packing of the UT home, which was subcontracted out to by United Van lines to a local UT company. The contents of our house was packed well, the problem was they packed kitchen items with bedroom items, bathroom items with office items etc. I told the team to stop and pack it in an organized manner. I guess that was the first red flag.
When it came time to load our house the following day a box truck showed up. When we spoke to the rep we were told an 18 wheeler would arrive and our belongings would be taken directly to TX to our new location. The movers who arrived at our house told us our belongings were being taken to a warehouse and then would be placed on a truck. That was the second problem, again not what we discussed with the coordinator lady. I was in a hurry to get to TX for obligations so I agreed.
Arrival day in TX. Communications were poor, I had to call several times to get arrival times. When we opened the 18 wheeler the first thing I saw was my push mower sitting on the brand new leather couch with no moving pads, protected anything, the couch was completely scratched and torn. When all furniture left our home it was covered, wrapped and protected. It now was not at all. The driver told me they unwrapped all of our items in the warehouse to "inspect them for damage". He then told me he noticed broken picture frames and stuff as the truck was being loaded. Part of the fees we had paid was for extra insurance and for movers to unload the truck upon arrival.
The workers never showed, the driver got into a yelling match on my cell phone with his dispatch (his cell phone did not work, a whole other story). The 62 year old driver, myself and my brother in law who had to leave work unloaded the truck. All of our 6 month old leather furniture was unwrapped and damaged, a custom built epoxy table that was an anniversary gift to my wife was damaged, boxes crushed glass shattered in boxes marked fragile glass. We paid a professional company premium pricing and got horrible results!!! The claims process is horrible, the extra insurance is actually a scam and part of United Van lines so they have their own best interest in mind. Bottom line, Move it yourself and do not trust this company with what you worked so hard in life to have.
I have moved many times over the years and this was by far my worst experience. Furniture was sloppily packed - more than a dozen pieces were damaged. There was confusion regarding the day the moving team would arrive to the pick-up or origin location. At the destination, they realized they couldn't get their truck up the driveway and my husband had to drive them to two different UHauls to rent a smaller truck which he then had to drive them back to return. It is possible that a lot of the breakage occurred during this "extra" move from truck to truck.
We ended up with furniture which wasn't ours and some of our stuff, including my husband's work computer, went to the next people. The hardware for the elliptical (which we paid extra to move) was nowhere to be found. I filed the claim for damages more than three months ago and am still waiting for resolution. H. **, the customer service manager, was either impossible to reach, unhelpful or downright hostile. An absolute disaster.
Predatory business practices at Unigroup and United Van Lines and their local agent, Conejo Valley Moving and Storage/Blue Chip, flows from top-down and even reaches to the receptionists answering calls. Do not use United Van Lines or their local agent Conejo Valley Moving and Storage if you value your belongings, your departure home, or your destination home. Our move in June 2022 was one headache after another because we trusted United Van Lines since we have had positive moves with them in the past. Conejo Valley Moving and Storage use their affiliation with United Van Lines to get business, then destroy your belongings, and slap you in the face on their way out.
The movers and packers were unprofessional to say the least. Their packing crew only packed our home for a few hours, leaving over 50% unpacked. After multiple discussions with the salesperson, one packer showed up on the day of the move who threw items in boxes without any packing materials, resulting in damaged and shattered items. The movers incessantly bickered and argued while disassembling and moving our furniture. Their hostilities got worse as they broke multiple pieces of our furniture.
When the disaster that was our move finally came to an end, we were forced to initial and sign a one-page paper with an illegible font size. We objected signing multiple times as we could not read the document. The female mover forcefully stated that she and the two male movers who remained with her would not leave until the document had been signed, pushing the paper over to us and pointing her pen tip to the areas requiring our signature. We had three strangers in our house demanding at 8:00 PM PST to sign a document we cannot read – predatory business practices.
They absolutely do not care about the damages they caused. They have a one-woman show claims person in Louisiana, but we are sure she is not there. None of our calls to her number connects, and the recording from the phone company states the international call cannot be completed. International? Last we checked, Louisiana hasn’t seceded from the Union and become its own country. More likely someone overseas handling their claims with some forwarding call going on. It took this so-called company over a week to pick up our certified letter. Calls and emails to the company owner, Dennis **, have gone unanswered. It sure looks like he is avoiding contact with clients just like the claims adjuster.
We even contacted United Van Lines. They say all the right things but refuse to do anything to remedy the situation they contributed to putting us in. It is apparent Unigroup, United Van Lines, Blue Chip, and Conejo Valley Moving and Storage have complete disregard for their customers and for righting the wrongs they have caused.
We recently moved from Tennessee to Georgia and after much research decided on United. Moving is stressful unto itself and issues that evolve during the move are part of the research in hopes to avoid. Unfortunately, it was one of the most stressful experiences I have had. The ONLY silver lining was their employee Rockie. The packers were supposed to show up on Friday to pack and crate our belongings. They did not bring the correct boxes (although requested from the packers) and had to stop. We were told they would be back the next day. We had not anticipated them to come on Saturday as the moving company said they charged time and a half. We called more than four times and left numerous messages to no avail as they not only did not show up on Sat or Sun but were late to show up on Monday. Rockie packed by himself most of Monday and two more people showed up late afternoon to help.
We were supposed to close and leave on Tuesday at 9am. They were still packing at 3pm on Tuesday. This was NOT the packers fault. Unfortunately, due to the last minute rush (and it was a last minute throw everything in the truck) we have no idea where many items are. We were trying to be as organized as possible but food items and things that should NEVER be in storage are there and we have no way of digging them out. Do your homework but realize that in this day and age the emphasis on customer service is relegated to here is your bill. Again, thank goodness for Rockie! He was very thoughtful and tried his best to make the most of a nightmare! I would never recommend United to anyone but I am not sure who to trust in this business any longer.
When we contracted with United, we told them of the likelihood of needing storage for a period of time. We were assured that would not be a problem, that we only needed to let them know the exact delivery date and everything would be delivered on that date. When the furniture was delivered, the driver eventually told us that not all of our goods were on the truck. Even though everything was packed into one truck originally, United decided to divide our goods and deliver them in two shipments with no specified date for the balance of our goods. This was never mentioned as a possibility. It took about two weeks before they finally delivered the rest of our goods.
When our goods did arrive, there were many crushed and damaged boxes. Wood table ends were damaged and scratched. The first item off the truck - a Fisher Price Play Kitchen was cracked and broken. This shows very poor handling, with little or no respect and consideration for our property. The second delivery was only a driver. He had to move everything himself. If anything was too large or heavy, he just had to do the best he could moving the items. No mats, runners, or floor coverings were put down to protect our floors, carpets, and walls for the second delivery.
Aside from not keeping us informed of what to expect, they never mentioned the possibility of two separate shipping dates. Their attitude was one of “this is the way it will be”. Not knowing what was happening, and the condition of our property when it arrived, just added unnecessary stress and aggravation. I would certainly never use this carrier again.
My son was relocating the contents of his apartment from Houston to Denver. His new employer offered relocation services. The movers packed and picked up the furniture and household goods April 4 in Houston. The scheduled delivery was on or before April 26. He was contacted and delivery was scheduled on April 19. Unfortunately only one of the two crates was delivered. Containing a mattress, large bookcase and couch with seat cushions (minus the back cushions). They didn't know what happened to the second crate. They agreed to pay $150/day until they located the second crate. After about a two weeks they deemed the crate lost and gave him the instructions to complete a claim on the missing items. This included clothing, kitchen, items, his bed foundation, bedding and towels, dresser etc.
He worked to try and itemize everything with replacement cost. As the crate was deemed lost he no longer qualified for the $150/day expense reimbursement. He worked on the claim and on the 15th of June, they offered him $10K. His claim was closer to $17K. The following week freight company in Missouri reached out and they had some suitcases, and other items and located a phone number on the suitcases. He put them in contact with the relocation company. NO RESPONSE FROM ANYONE.
He had been given July 1 as the date when the claim would be settled. On July 1, they refuse to settle the claim because part of the missing shipment had been located. They refuse to give a date of final resolution. Refuse to give a date when he would see his belongings that have been retrieved. No photos of what has been received. NO NOTHING. Just a list of what needs to happen before they will settle the claim. He has been sleeping on a mattress on the floor. Purchased the bare minimum of items to live in his apartment. Claims Team 5 has given mixed messages and DO NOT CARE ABOUT THE CUSTOMER.
My family moved from CA to UT in early 2022. I received 3 quotes from the biggest moving companies to pack some things and move my entire residence. All 3 came back super high, not surprising in these times of CA exit, they are taking advantage. I chose United Van Lines because they assured me that my valuable furniture and household things would be safe, well cared for and insured in case anything happened. Their biggest selling feature was yes, we may cost more but if something happens we have you covered. So, I went with United Van Lines who cost at least $5,000 more just to move my 3800sq ft. home than the next company. I was told that on a certain day the movers would come and first pack the requested rooms, then the next day they would come and move all the furniture, etc. The whole thing would take two, three days max.
I was confirmed with a phone call from the truck driver who was very nice and personable. The first day the truck arrived the driver asked if they could pack all the furniture the first day instead of the 2nd as he had alot of help that day and wasn't sure he would have them the following day so I agreed. They started to take apart bedroom furniture, couches, etc. I own a large jewelry box that was in my bedroom as they were packing my furniture said if you have anything loose in there you need to make sure it is secure. Most of the stuff in there was in drawers or cubbyies and was safe and locked but the top had a large area where I just threw most of my loose jewelry that I wore on a daily basis.
I had already boxed up and had my expensive jewelry in a secure location. I was planning to do the same with this jewelry but was not prepared as they came a day early. So, I threw all of my loose jewelry from the top of my box into cloth bags and put It in a box. I labeled it perfume and set aside to personally take in my car. The house was packed and ready to go the following day. The box went missing when I went to put it in my car and I could not find it. When I asked about they said they weren't sure but would keep an eye out for it. I would say that the staff was very helpful and the driver was extremely helpful and organized. The move was going beautifully. We agreed to meet at the UT residence in a few days and all was good. We arrived at the UT residence and everything went great, the move went very well and the moving staff in UT were very efficient.
We were very happy with the move. A few days later I looked thru all the boxes looking for my daily jewelry and found the box down in a storage room. I could tell the tape had been removed and the box opened. I opened the box and found 3 of the 4 cloth bags full of daily jewelry were missing. Most of the daily jewelry I wore was gone. I called the company and they were very sympathetic and told me I needed to fill out a claim form. I do not know all of what was stolen, I'm sure I will still be realizing pieces missing for years to come as I did not have an inventory of these items. I noticed that several rings were missing and a set my husband had just bought me in Maui for our anniversary. Not big ticket items but in total between the 3 rings I cannot find and the Maui set about $5000. So, I filed a claim for them.
A month went by and I inquired how things were going. They said they ran extensive background checks on their people and were conducting interviews. Another 2 months went by and I had not heard a thing. So, I emailed asking the status. I received a response that the person was no longer with the company and someone else would handle my claim. About a week later I get an email saying they will cut me a check for $1000. I was insulted as asked why. They said my jewelry had not been logged into the high value inventory and therefore didn't know it existed. I replied with, it wasn't high value, more sentimental than anything. My wedding ring is worth $68k and that was on their list and I made sure that was in my possession.
But I went with their company because they said they would take care of me if anything happened. I guess that is not the case. I felt they did a good job moving. They stole from me and then hid the box in the back of storage room. I feel violated and wonder how any company can make their claim to fame on "Yes, we are more expensive but we have your back", when they don't have your back. United Van Lines charged an exorbitant amount to move my household and then didn't back me up when their employees stole jewelry from me. Don't use this company. They are dishonest and will not uphold their promises.
My fiancé and I signed with United to move from Salt Lake City to Pittsburgh. We chose United because in the past we had been scammed shady moving companies and we wanted to do business with someone established and professional. The salesmen who came to give us a quote assured us our belongings would be wrapped by their team and taken great care of. He also told us we needn’t empty any of our dresser drawers before pick up, the movers would be able to take them with everything inside. It all sounded good so we signed a contract none the wiser.
The day of pickup, three men from Mesa Movers arrived and began loading up our things. We’d packed everything in heavy duty boxes and it was all stacked in the living room to make things convenient for them. We had also wrapped our 72 inch TV crudely in bubble wrap, assuming they would provide additional wrapping and care as we’d listed it as a high value item. The men hastily loaded up our items as my fiancé was doing some work from home, and assured us everything would arrive safe and sound.
We learned very quickly that was not in fact the case. Upon delivery we immediately noticed something was amiss. All our boxes had caved in on one another and had experienced obvious water damage. Our mattress or couch cushions had not been wrapped at all and were covered in grime. NOTHING had been additionally wrapped. Even the gentlemen delivering our items noted that whomever had packed our items did a very poor job. It honestly looked like our things had been sitting in a damp warehouse shoved in some corner. The delivery men then let us know that our high-value television had both of its legs snapped off. This tv had extremely heavy duty plastic legs so the only thing that could have snapped them off would’ve been some sort of extreme force. We weren’t able to set it up for obvious reasons.
Additionally, a picture frame of ours was smashed in and two of our dressers were missing several pieces completely. The delivery driver additionally told us we should NOT have left all our items in our dresser drawers because that increases chance of damage and the salesmen should not have told us it was allowable. The delivery men were very helpful and understanding. They filled out a list of damage, assuring us if we found any additional damage we would be able to update our claim and submit it to insurance. We said ok, signed for the damage we’d seen upon delivery assuming United had our best interest in mind, and the drivers when on their way. Huge mistake.
After ordering and receiving new legs for our television, we were finally able to unwrap and sit it upright. We then found the TV had deep scratches across the screen. The one item we had listed as high-value was ironically the item that received the most damage. My fiancé filled out an updated insurance claim and submitted it. Some folks came in to take photos of the damage and assured us we’d hear back in a few weeks. We had filed for the full value of the TV as well as a few hundred dollars for the destroyed picture frame and damaged dressers. We didn’t even mention the dirty, water damaged items because we weren’t trying to make things more difficult for anyone. We just wanted reimbursed for what United had damaged.
Several weeks later, we receive an email stating we’ve earned a return of $140 and that because the TV scratches or the busted frame hadn’t been on the sheet we initially signed with delivery drivers they wouldn’t be held liable. We responded, saying their delivery drivers had assured us otherwise. He had clearly told us if we came across any additional damage, we could simply update our claim. They even had the photos as proof, the damage their people dealt was clear. We were given a curt response, stating again that we should have assessed all our damage while the drivers were there and there was nothing they would do to further assist us.
We paid nearly 8k to United to avoid this very situation, and now they are refusing to take any responsibility for the items THEIR PEOPLE damaged. Now, no one from the company will get back to us. They got what they wanted and clearly they know exactly what they’re doing to people. The inconsistencies across their branches has caused us nearly $1400 in damages and we are now left high and dry with broken items and $140. United has shown a complete lack of integrity and I honestly wish we’d just hired a shady moving company again; at least with them you know what kind of service to expect.
United Van Lines Company Information
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- United Van Lines
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