United Van Lines Reviews

Don’t let them move you. They will take your things and you won’t get a dime. I will and have never recommend them and always tell people we know that are thinking about using a moving company-don’t use them, don’t trust them, they don’t back up anything they say. It’s a shame - it’s a scam - they supposedly in writing, “guarantee” any losses, NOT TRUE!!!!

Not to mention the anxiety my son has and it was his Legos and Trains that were his calming and coping mechanism. That company couldn’t care less. They would not take accountability for items being stolen. We labeled every tote and box ourselves to make sure, they still didn’t get to our destination. My review———-DO NOT USE——-

A friend—who had other things to do that day—went and opened up the house. Of course, she didn’t know where things were supposed to go. In addition to wasting her time, I ended up having to hire people after the move to put some of the boxes into the correct rooms. It wasn’t like this move was cheap. A person who is at the head of a crew ought to be capable of clear communication in English. Very stressful experience. Also, I was made to sign a bunch of paperwork after the delivery but was not given a customer copy of any of it.

This is so crazy for my stuff to get there, if only I knew this in the beginning I could have done something better, I move on 27th of June now its July 5th and nothing for they just sitting there waiting and waiting, sitting in an empty house waiting. Can’t even work. No clothes to wear. I call. Left messages. No reply from them. I will be back with another review when I receive my belonging.

Later we were told that they were on their way and were to be here soon. United had told us that they had rented a truck. We waited and called and waited and called finally. They showed up a month later. When they arrived the truck driver had told us that they ran into a couple of problems on the way. They said that they drove under a tree branch and ripped the top of the trailer off so they had to stop. Then they said that they had truck issues and they had to stop and rent a truck. When they arrived with our belongings. All of our boxes were crushed. We had several things that were broken and we had an old piece of furniture vintage that had water damage, the wood was swollen and had visible water damage.

The truck driver had told us that, they had to use our ladder to repair the roof in the trailer. Our belongings were left in the trailer without a roof for a month. We reported the damage ASAP when we got the shipment. We also were missing a bed frame and parts to our furniture. This was purely negligence!!!! I submitted a claim less than 24 hours past the deadline for the insurance that we had paid extra money for. Due to my illness. I was denied the claim because it was a few hours past the deadline!!!! Horrible, horrible horrible company!!!! Would never recommend them!!! This was all due to negligence and they should be held liable for it!!!!

About 2 months later we flew out to Tn to receive delivery that had been rescheduled. When the moving company got their truck fixed they put our stuff in storage temporarily until scheduled delivery date. When our stuff was delivered the majority of our stuff was damaged and somehow many of our items had been uncrated and or unboxed, including expensive electronics, custom pcs and other items. Our mattress had water damage and our outdoor equipment was also destroyed, the items that were disassemble so they could be put in storage were missing parts. Even the moving crew commented on items no longer being boxed and were damaged.

We filed a report with the moving company to request repairs and or replacement for our damaged items. The paperwork shuffle started and the company refused to send anyone out to look at our damaged items. Instead they had us take pictures and send the pictures to them. Our estimate of damaged items was around 40000, they offered us 5200. We disputed this and went to arbitration, this process took almost a year and supposedly the arbitrator was neutral, however it looked like he did a copy and paste of exactly what the moving company said and the end result was 5200 That didn't even cover the cost of 1 of my custom pc's and 2 were destroyed. My high end Rotel stereo equipment destroyed.

The moving company said that we could not prove that it happened during the move....What a joke. A really bad joke. No accountability on the part of the mover and on the part of the "neutral arbitrators". Remember....these people did not even come to look at our stuff even though we requested this several times.

On the first packing day, our driver told us that our move coordinator had overestimated the number of boxes needed as well as the weight and the time needed to pack up. All this worked together to increase our estimate because we not only paid for a lot of unused boxes, but their estimate also included the labor to pack those boxes and the extra weight for those boxes (if they had been used). Their binding estimate included having our driver to get a second truck to take the overflow, but they easily got everything on the first truck so there was no overflow and no need for a 2nd truck--which means United saved the money for the second truck.

Also United included 3 days to pack & load, but it was easily done in 2 days which means we paid for an extra day of packing labor that was not used. They would not refund any of the overcharge for the 2nd truck, the weight overage, the mountain of unused boxes the driver had brought that we'd paid for, or the extra day of labor for 4 people. The move coordinator's response was, "I thought I did a very accurate survey. I'm sorry if it was wrong but I cannot change it now. The price is the price." While the driver was nice, he had never met his packers/helpers until the first packing day at our house. I could write a novel, but here are a few of the things they did:

*I had a portrait of our family at our daughter's wedding with a note taped to it to wrap well, handle w/ care, and top load. They tossed the portrait unwrapped (w/ my note still taped to it) into a big wardrobe box w/ wire hangers, bottles of shampoo & bathroom cleaner, and a few heavy bookends.

*They locked our antique china cabinet, removed the keys, and lost the keys.

*They took our expensive cuckoo clock that we bought in Germany off the wall and tossed it unwrapped into a big dishback box of stoneware dishes.

*We had 6 guitars listed on our High Value sheet but at destination when I asked to see the High Value items to make sure they were ok, they could only find 5 guitars. The guitars were supposed to have been specially packed and top loaded. The Fender American Ultra Stratocaster was nowhere to be found when they unloaded. The driver kept telling me he did not have the 6th guitar inventoried so he wondered if we had maybe moved it out of the house at origin before they packed guitars? Finally the driver dug thru boxes in the basement and found it thrown (unwrapped) into a big box with other misc items, and he said, "No wonder it wasn't inventoried or top loaded. Heck, it wasn't even padded or wrapped."

*They tossed our very sharp Cutco knives unwrapped into a box of misc baking pans, and when I opened the box and reached in to get a pan I almost cut off my finger.

*They un-hardwired our surround sound system speakers and the control box for the security system, packed them up, and we didn't know until we unpacked them at destination. The house at origin was wired for the security system and surround sound, and the controls and speakers were hardwired in and meant to stay w/ the house.

*They tossed items like vacuum cleaners, lamps, etc onto the truck loose (unboxed and unwrapped), so most of those were in many pieces by the time they got to destination.

*A lot of our furniture and other items were damaged but above are just a few examples.

*We had been led to believe that we would have a team of United employees who had been background checked and who would be held accountable to treat our belongings with respect. Fast forward to the unloading day when 6 day-laborers whom the driver had never met showed up to unpack the van. They were being paid a flat rate to unload the truck and they were in a hurry to get finished so they could go do something else. They just shoved things wherever they could.

*They sat an expensive dresser in the middle of the foyer and used it as a staging/landing area to hoist heavy boxes onto. I told them I was worried it would get damaged and the response was, "This isn't our first rodeo, it will be fine". The dresser got banged up as did the hardwood floors beneath that dresser due to all the weight and force of really heavy things being constantly thrust onto it. If I was not comfortable with them using my expensive piece of furniture as a landing zone for them to sling heavy boxes or furniture onto, then they should've stopped the minute I mentioned it...but they continued to do this up until they got their cash payment when they were finished unloading.

*Items clearly marked "basement" were put in the kitchen. Items marked "primary bedroom" were put in the basement, etc. They seemed to not even read the labels on the boxes.

*The driver had said first thing that morning that the basement furniture would not fit in the interior stairway to the basement, so he told them to go down the exterior stairs and enter thru the basement door w/ the rec room furniture. But they KEPT coming thru the front door w/ huge basement items like an oversized leather sofa, a huge/heavy oak foosball table, etc. Every time I would remind them that Chris said to go down the outside stairs and go in thru basement, they would just push past me or say "Well we're already here now so we're goin' this way". Soooo, they damaged the wall and knocked the banister off the wall with the oversized items, and they also damaged the leather sofa and foosball table--all from trying to force them down a stairwell that was too narrow for the items, which the driver had already told them.

*The driver was a nice guy who seemed to have no control over the unloaders. They are not employed by United and they made it clear they would do what they wanted. What could the driver do...maybe make them leave and then he would have to unload the entire truck by himself? They had the driver and us (the customers) over a barrel. But I hold United ultimately responsible for this because they should take more responsibility and accountability for the people who are loading or unloading for United customers.

*Then the claims dept said I could not get the banister fixed until they had totally finished w/ my claim or they wouldn't pay for it. It was a safety issue so I just paid someone to come reattach the banister which was out of pocket for me. They finally gave me a small release check for a small portion of the damages in June (9 mos after they moved us), so can you imagine if I had left the banister hanging down on the steps for 9 months? It had to be fixed, but their loophole to not cover it was that I did not wait 9 months for them to finish my claim before getting it reattached as well as the sheetrock repair to the wall in the stairwell.

We paid for their most expensive protection for full replacement coverage. When I filed my claim they told me "We don't call it insurance, we just call it "coverage" because we are not an insurance company". They are definitely not an insurance company, nor would any Insurance Commissioner allow any regulated insurance company to do business they way they do. The "coverage" is thru Uni-Group which is the parent company of United Van Lines. So one part of the company charges you $33,000 to totally disrespect & damage your belongings and even damage your house, and then the parent company finishes off the job by handling your claim as cheaply as possible.

They say that if you do not agree to the meager amount they offer you, the only recourse is to go to mediation/arbitration where the mediator has been hand picked by Uni-Group. All contracts, agreements, "protection coverage," etc are unilaterally drafted and designed for the benefit of the United & Uni-group, and it appears to me that the customer really has no rights and no input. I am quick to give praise for a job well done, as I did when United moved us in 2011. Likewise, I am being honest about the bad experience we had when they moved us in 2022. I would not recommend this company.

Please please please my fellow Americans, I recommended you do not use this dishonest, incompetent company. No one should be subjected to this kind of dishonest business. If they will be dishonest with an American Veteran who has fought in 7 campaigns to give them the freedom to be in business, what won’t they do to the rest of our great people.

When it came time to load our house the following day a box truck showed up. When we spoke to the rep we were told an 18 wheeler would arrive and our belongings would be taken directly to TX to our new location. The movers who arrived at our house told us our belongings were being taken to a warehouse and then would be placed on a truck. That was the second problem, again not what we discussed with the coordinator lady. I was in a hurry to get to TX for obligations so I agreed.

Arrival day in TX. Communications were poor, I had to call several times to get arrival times. When we opened the 18 wheeler the first thing I saw was my push mower sitting on the brand new leather couch with no moving pads, protected anything, the couch was completely scratched and torn. When all furniture left our home it was covered, wrapped and protected. It now was not at all. The driver told me they unwrapped all of our items in the warehouse to "inspect them for damage". He then told me he noticed broken picture frames and stuff as the truck was being loaded. Part of the fees we had paid was for extra insurance and for movers to unload the truck upon arrival.

The workers never showed, the driver got into a yelling match on my cell phone with his dispatch (his cell phone did not work, a whole other story). The 62 year old driver, myself and my brother in law who had to leave work unloaded the truck. All of our 6 month old leather furniture was unwrapped and damaged, a custom built epoxy table that was an anniversary gift to my wife was damaged, boxes crushed glass shattered in boxes marked fragile glass. We paid a professional company premium pricing and got horrible results!!! The claims process is horrible, the extra insurance is actually a scam and part of United Van lines so they have their own best interest in mind. Bottom line, Move it yourself and do not trust this company with what you worked so hard in life to have.

We ended up with furniture which wasn't ours and some of our stuff, including my husband's work computer, went to the next people. The hardware for the elliptical (which we paid extra to move) was nowhere to be found. I filed the claim for damages more than three months ago and am still waiting for resolution. H. **, the customer service manager, was either impossible to reach, unhelpful or downright hostile. An absolute disaster.

The movers and packers were unprofessional to say the least. Their packing crew only packed our home for a few hours, leaving over 50% unpacked. After multiple discussions with the salesperson, one packer showed up on the day of the move who threw items in boxes without any packing materials, resulting in damaged and shattered items. The movers incessantly bickered and argued while disassembling and moving our furniture. Their hostilities got worse as they broke multiple pieces of our furniture.

When the disaster that was our move finally came to an end, we were forced to initial and sign a one-page paper with an illegible font size. We objected signing multiple times as we could not read the document. The female mover forcefully stated that she and the two male movers who remained with her would not leave until the document had been signed, pushing the paper over to us and pointing her pen tip to the areas requiring our signature. We had three strangers in our house demanding at 8:00 PM PST to sign a document we cannot read – predatory business practices.

They absolutely do not care about the damages they caused. They have a one-woman show claims person in Louisiana, but we are sure she is not there. None of our calls to her number connects, and the recording from the phone company states the international call cannot be completed. International? Last we checked, Louisiana hasn’t seceded from the Union and become its own country. More likely someone overseas handling their claims with some forwarding call going on. It took this so-called company over a week to pick up our certified letter. Calls and emails to the company owner, Dennis **, have gone unanswered. It sure looks like he is avoiding contact with clients just like the claims adjuster.

We even contacted United Van Lines. They say all the right things but refuse to do anything to remedy the situation they contributed to putting us in. It is apparent Unigroup, United Van Lines, Blue Chip, and Conejo Valley Moving and Storage have complete disregard for their customers and for righting the wrongs they have caused.

We were supposed to close and leave on Tuesday at 9am. They were still packing at 3pm on Tuesday. This was NOT the packers fault. Unfortunately, due to the last minute rush (and it was a last minute throw everything in the truck) we have no idea where many items are. We were trying to be as organized as possible but food items and things that should NEVER be in storage are there and we have no way of digging them out. Do your homework but realize that in this day and age the emphasis on customer service is relegated to here is your bill. Again, thank goodness for Rockie! He was very thoughtful and tried his best to make the most of a nightmare! I would never recommend United to anyone but I am not sure who to trust in this business any longer.

When our goods did arrive, there were many crushed and damaged boxes. Wood table ends were damaged and scratched. The first item off the truck - a Fisher Price Play Kitchen was cracked and broken. This shows very poor handling, with little or no respect and consideration for our property. The second delivery was only a driver. He had to move everything himself. If anything was too large or heavy, he just had to do the best he could moving the items. No mats, runners, or floor coverings were put down to protect our floors, carpets, and walls for the second delivery.

Aside from not keeping us informed of what to expect, they never mentioned the possibility of two separate shipping dates. Their attitude was one of “this is the way it will be”. Not knowing what was happening, and the condition of our property when it arrived, just added unnecessary stress and aggravation. I would certainly never use this carrier again.

He worked to try and itemize everything with replacement cost. As the crate was deemed lost he no longer qualified for the $150/day expense reimbursement. He worked on the claim and on the 15th of June, they offered him $10K. His claim was closer to $17K. The following week freight company in Missouri reached out and they had some suitcases, and other items and located a phone number on the suitcases. He put them in contact with the relocation company. NO RESPONSE FROM ANYONE.

He had been given July 1 as the date when the claim would be settled. On July 1, they refuse to settle the claim because part of the missing shipment had been located. They refuse to give a date of final resolution. Refuse to give a date when he would see his belongings that have been retrieved. No photos of what has been received. NO NOTHING. Just a list of what needs to happen before they will settle the claim. He has been sleeping on a mattress on the floor. Purchased the bare minimum of items to live in his apartment. Claims Team 5 has given mixed messages and DO NOT CARE ABOUT THE CUSTOMER.

I was confirmed with a phone call from the truck driver who was very nice and personable. The first day the truck arrived the driver asked if they could pack all the furniture the first day instead of the 2nd as he had alot of help that day and wasn't sure he would have them the following day so I agreed. They started to take apart bedroom furniture, couches, etc. I own a large jewelry box that was in my bedroom as they were packing my furniture said if you have anything loose in there you need to make sure it is secure. Most of the stuff in there was in drawers or cubbyies and was safe and locked but the top had a large area where I just threw most of my loose jewelry that I wore on a daily basis.

I had already boxed up and had my expensive jewelry in a secure location. I was planning to do the same with this jewelry but was not prepared as they came a day early. So, I threw all of my loose jewelry from the top of my box into cloth bags and put It in a box. I labeled it perfume and set aside to personally take in my car. The house was packed and ready to go the following day. The box went missing when I went to put it in my car and I could not find it. When I asked about they said they weren't sure but would keep an eye out for it. I would say that the staff was very helpful and the driver was extremely helpful and organized. The move was going beautifully. We agreed to meet at the UT residence in a few days and all was good. We arrived at the UT residence and everything went great, the move went very well and the moving staff in UT were very efficient.

We were very happy with the move. A few days later I looked thru all the boxes looking for my daily jewelry and found the box down in a storage room. I could tell the tape had been removed and the box opened. I opened the box and found 3 of the 4 cloth bags full of daily jewelry were missing. Most of the daily jewelry I wore was gone. I called the company and they were very sympathetic and told me I needed to fill out a claim form. I do not know all of what was stolen, I'm sure I will still be realizing pieces missing for years to come as I did not have an inventory of these items. I noticed that several rings were missing and a set my husband had just bought me in Maui for our anniversary. Not big ticket items but in total between the 3 rings I cannot find and the Maui set about $5000. So, I filed a claim for them.

A month went by and I inquired how things were going. They said they ran extensive background checks on their people and were conducting interviews. Another 2 months went by and I had not heard a thing. So, I emailed asking the status. I received a response that the person was no longer with the company and someone else would handle my claim. About a week later I get an email saying they will cut me a check for $1000. I was insulted as asked why. They said my jewelry had not been logged into the high value inventory and therefore didn't know it existed. I replied with, it wasn't high value, more sentimental than anything. My wedding ring is worth $68k and that was on their list and I made sure that was in my possession.

But I went with their company because they said they would take care of me if anything happened. I guess that is not the case. I felt they did a good job moving. They stole from me and then hid the box in the back of storage room. I feel violated and wonder how any company can make their claim to fame on "Yes, we are more expensive but we have your back", when they don't have your back. United Van Lines charged an exorbitant amount to move my household and then didn't back me up when their employees stole jewelry from me. Don't use this company. They are dishonest and will not uphold their promises.

The day of pickup, three men from Mesa Movers arrived and began loading up our things. We’d packed everything in heavy duty boxes and it was all stacked in the living room to make things convenient for them. We had also wrapped our 72 inch TV crudely in bubble wrap, assuming they would provide additional wrapping and care as we’d listed it as a high value item. The men hastily loaded up our items as my fiancé was doing some work from home, and assured us everything would arrive safe and sound.

We learned very quickly that was not in fact the case. Upon delivery we immediately noticed something was amiss. All our boxes had caved in on one another and had experienced obvious water damage. Our mattress or couch cushions had not been wrapped at all and were covered in grime. NOTHING had been additionally wrapped. Even the gentlemen delivering our items noted that whomever had packed our items did a very poor job. It honestly looked like our things had been sitting in a damp warehouse shoved in some corner. The delivery men then let us know that our high-value television had both of its legs snapped off. This tv had extremely heavy duty plastic legs so the only thing that could have snapped them off would’ve been some sort of extreme force. We weren’t able to set it up for obvious reasons.

Additionally, a picture frame of ours was smashed in and two of our dressers were missing several pieces completely. The delivery driver additionally told us we should NOT have left all our items in our dresser drawers because that increases chance of damage and the salesmen should not have told us it was allowable. The delivery men were very helpful and understanding. They filled out a list of damage, assuring us if we found any additional damage we would be able to update our claim and submit it to insurance. We said ok, signed for the damage we’d seen upon delivery assuming United had our best interest in mind, and the drivers when on their way. Huge mistake.

After ordering and receiving new legs for our television, we were finally able to unwrap and sit it upright. We then found the TV had deep scratches across the screen. The one item we had listed as high-value was ironically the item that received the most damage. My fiancé filled out an updated insurance claim and submitted it. Some folks came in to take photos of the damage and assured us we’d hear back in a few weeks. We had filed for the full value of the TV as well as a few hundred dollars for the destroyed picture frame and damaged dressers. We didn’t even mention the dirty, water damaged items because we weren’t trying to make things more difficult for anyone. We just wanted reimbursed for what United had damaged.

Several weeks later, we receive an email stating we’ve earned a return of $140 and that because the TV scratches or the busted frame hadn’t been on the sheet we initially signed with delivery drivers they wouldn’t be held liable. We responded, saying their delivery drivers had assured us otherwise. He had clearly told us if we came across any additional damage, we could simply update our claim. They even had the photos as proof, the damage their people dealt was clear. We were given a curt response, stating again that we should have assessed all our damage while the drivers were there and there was nothing they would do to further assist us.

We paid nearly 8k to United to avoid this very situation, and now they are refusing to take any responsibility for the items THEIR PEOPLE damaged. Now, no one from the company will get back to us. They got what they wanted and clearly they know exactly what they’re doing to people. The inconsistencies across their branches has caused us nearly $1400 in damages and we are now left high and dry with broken items and $140. United has shown a complete lack of integrity and I honestly wish we’d just hired a shady moving company again; at least with them you know what kind of service to expect.

By haranguing literally anyone we could get a hold of, we were finally able to extract the name of the three subcontractors involved and then spent the next 3 days instructing them exactly where to deliver our stuff. No one at United would ever talk to us, and no one even acknowledged that anything was wrong. To them, the completely useless move coordinator was doing a perfectly satisfactory job. They're broken to the core and have no interest in making any improvements. They promised to do a job and only did half of it; they kept 100% of the money of course. Stay away from these crooks!

After everything was picked up and loaded I got an email from my HR rep informing me that after picking up my items United sent over an updated invoice. Due to their negligence when I did the initial virtual call some of my items were left off my initial invoice. After Jason (the driver) did the loading in Michigan he contacted United to see how much he was getting compensated for the move and that’s when the discrepancy was caught. The new invoice after my company's corporate discounts were applied was $5,751 which exceeded my moving expense allotment and I now owed roughly $350 dollars on the day of my move.

Fast forward to the day before the move. I got a call from Jason that his truck could not fit into the complex and he needed to get a “shuttle” in Arkansas. However, the local company did not have the truck on hand at the store so he couldn’t give me an estimated delivery time until he had the truck, which is understandable.

For context, a shuttle is literally just a smaller moving truck. Jason confirmed once he picked up the truck he’d give me a call so I could meet him and his crew at my new place. On the way to meet Jason for the unload, I received a call from Jennifer, who is account agent for United. She asked how I wanted to take care of the additional balance, credit card or check. I told her card is fine, but wanted to confirm the final balance was roughly $351. To my surprise she said the balance was actually $2,173! Keep in mind my company has already dished out over 5k on their end for the direct bill.

I asked Jennifer how my difference went from being $351 to $2,173. That’s absurd. She was speechless herself. I asked for a breakdown of how in the world a total could increase that much. Additionally if a total was increasing that much why was I just being informed on the day of, as I’m driving to meet the movers. Jennifer said she honestly didn’t have a response and needed to call the billing department because this was the first time she’d ever seen anything like this. After speaking with the billing department she was informed the total increased because due to the size of Jason’s truck had to rent a shuttle both in Michigan and Arkansas and also had to pack some additional items (pictures, glass, etc) that wasn’t on the original quote.

I asked Jennifer how am I responsible for Jason’s shuttle. The size of his truck is not my issue. Jason was aware the has an 18 wheeler, I moved from one apartment complex to another. His truck being unable to get into a complex should’ve been communicated beforehand. Furthermore, it still didn’t make sense to me why I was responsible for the smaller moving truck. Jennifer again was speechless and understood my frustration but she still could not give me a detailed breakdown of how and why the total increased. She said she’d have to get the billing department to send over the final invoice, in the meantime she suggested I contact my HR rep. I asked her when the balance was due, and she said before the unload is complete. Jason and his crew actually stopped unloading my items mid move until they received confirmation from Jennifer that I paid the balance.

At this point I’m furious because again this was the first time I was hearing I’d owe $2000 additional dollars. I moved from a two bedroom apartment to a two bedroom townhouse. I’ve moved a lot for work and this is not a $10k move by any means, especially because I had ZERO appliances. I contacted my HR rep and she was speechless when I told her this new information, because again NO ONE FROM UNITED SAID A THING ABOUT THE BALANCE JUMPING FROM $351 to $2,173. This was the first any of us had heard of this. United sent over an invoice to my HR rep on January 24th for $5,751, which factored in the charges for the additional packing Jason and his crew had to do.

When I expressed my frustration to Jason about this surprise $2,173 total he ensured he contacted United and informed them about the shuttle services so he’s not sure why I was never contacted. United is pretty well known so for them to drop the ball like this is inexcusable. I am still waiting on a final invoice from the billing department to see how the new charges came about.

Everyone I’ve spoken to has given me the runaround. I contacted the corporate office on 2/1/22, and spoke to a rep named Bob. Per Bob, there wasn’t a description of how my charges occurred nor was there a final invoice present in my file, but he would do some digging and contact me with a solution once he had some answers. It's February 10th and I’m still waiting to hear back from Bob. I followed up with him on 2/9/22 and did not get a response. This has by far been the worst moving experience I have ever encountered. I would not recommend United to anyone.

When I received a check I could not believe it. It was in the amount of $15! It turns out my items were not actually covered. I was reimbursed for only 60 cents per pound of damaged item. I want everyone to know that United Van Lines will try to underbid other companies making you believe that your property is covered for damages. In the end, I have to be thankful that I "only" suffered $1500 in damages. I do not even want to imagine a situation, in which all items would have been damaged or lost!

Given that he had detailed info of my 2018 move, I had no reason to doubt that I was talking to UVL. I was rushed through checking the listed inventory, the estimated cost of the move ,and the signing of the contract online, collecting my deposit of $1504.67. Assuming I was dealing with UVL, I felt comfortable signing the contract immediately and paying the deposit. 4 days later when I printed out the contract and realized my mistake, I contacted NMS but was unable to cancel the contract.

I contacted UVL customer care on 12/8/2021 and spoke with Bob re this incident and my concerns with breach of my privacy. He stated there had been similar complaints. He took my info and stated the legal department will get in touch with me, but to date no one has contacted me. On 12/15/2021, I contacted integritymatters@unigroupinc.com (I assume the parent organization for UVL/Mayflower?) and filed a complaint regarding my concerns for breach of privacy. I was given a case number and told someone will contact me, but to date I have not heard from anyone. I did not at any time authorize any company to give/sell my personal info to moving companies, brokers etc. So how did NMS obtain detailed information of my move with UVL? Since I have not heard from UVL regarding my concerns/complaints, I have to assume UVL does not care about the breach of privacy, the interception of the phone call, or offer any protection to its customers.

Additionally they have refused to give me a deadline or timeline of delivery, and state they do not have any movers to move my property. However, in the same breath, they also state their drivers are busy with other moves. They have also not started a delay claim as I am entitled to in contractual agreement. I am also now unable to access/download my bill of lading or estimate from their website. During this time without my property, I have had to repurchase a plethora of items (already owned and held at hostage) due to this delay and to continue my daily living. As of this day of complaint, my property continue to be held hostage without a projected delivery date and company has been neglectful informing me of any updates.

When it was moved by the professional piano movers several spots were damaged-the keyboard lid had to be glued back together, rub spots on the finish, a piece of veneer off the front, and some wood shaved off in a couple of spots-all of which were repaired by a repairman. United did reimburse me for the repairs. Moral of the story--they can not move a piano.

When they got to my new house, they arrived not in the 53' trailer and truck my stuff was loaded into but in a U-Haul truck. I could see that furniture wasn't protected, that stuff was crammed in there. The driver, who was a nice man, said that our stuff was off-loaded into storage and that that morning the two of them had loaded it into the U-Haul. They damaged two nice pieces of furniture, one of them a family table passed down from another generation, and damaged my BBQ by crushing in the front of it and mangling the metal back brace. They allowed a white-painted chair to put a white scratch all across the seat back of a blue Adirondack chair and broke the leg off a small bench and lost the bolt to it.

There should've been more than two men moving some of this stuff. I thought they were going to dump my piano down the hill. It was precarious and needed more than two men. It took four to get it on the truck at the origin. The second man was in bad sorts the whole time. He did not want to be there and was testy a couple of times. We all go through stuff, but I didn't need his; I have my own stuff to deal with.

I think this is a good company. I think I was unlucky. Someone screwed up, but, after spending 90 minutes photographing all the damaged items and forwarding them with a completed claim form, I decided to call the company. Jessica was excellent on the phone and said she'd pass along our experience. She represented her company very professionally.

Today is 11-02-2021, and I'm adding to my review from a few days ago. I've since discovered items missing and my couch and love seat were damaged. The wood was chipped and scratched. The couch had a wooden decorative frame across the top where they broke off a big chunk and then someone just glued it back. Found a glass frame on a large painting broken, too. I no longer think this is a good company. A good company would tell you they damaged something so bad that they tried to glue it. No one said a word. All you folks giving them five stars . . .you should thank YOUR lucky stars you had a good experience. Because it's a crap shoot with Armstrong Relocation.