U-Haul Reviews

Everything was extra (I expected insurance to be) but the bill was padded with fees and taxes. Then, I had to get another truck to get the remaining belongings. The total cost (mind you, this is all within New York City) was well over $500 and my son and I did all the moving. I could have hired a moving company for only slightly more had I known what the real cost would be! They gave false advertising - rates advertised is completely misleading.

I had been in his office at 9:25 so he could not have called me at 9:30 prior to a supposed 10AM appointment. So not only is this employee incompetent, but also dishonest. I had excellent customer service from the Kansas Ave facility where I picked up the truck. Unfortunately, the customer service complaint supervisor said I was supposed to have a call back regarding this situation within 48 hours and that did not happen. When I called 4 days after the event, it took 4 phone calls to finally get through to another supervisor. I was transferred to the wrong place and hung up on twice. I was advised that I was sent an email and given a $50 credit on my credit card. No email found (and I did look in my spam). I will never use U-Haul again!

I wasted two hours back and forth with the company and its representatives with no end to the madness. I have never been treated so rude and disrespectfully. I told everyone I could think of about the experience; post the experience on Twitter and Facebook. I am more upset at the stress of not having a reserved truck and storage unit less than 24 hours before a major move and the company representatives feel nothing and act as though it’s the customers fault. Also, I have little to no appreciation for the fact that if I had not called, I would not have known until the very last minute which would have put me and my small children in a very compromising position.

It’s sad that corporate companies have no moral and ethical obligations to or for the public that is paying to use their services. Oh I forgot that the ladies told me you can take what we have or go back on the waiting list, and not, "Well mam, let’s see how we can make this experience better for you." Oh and we don’t have a supervisor; we are all supervisors and we have one another’s back. Meaning one would not release information on how to make a formal complaint about any of the others. This has made a stressful situation most unbearable. I will not ever use their services again and I’m recommending people that I know to use other moving companies.

However, once we were in Ottawa, staying in a hotel thinking our U-Box might be sitting in a warehouse somewhere, we tried calling the local U-Haul office but each person was less knowledgeable than the previous person we had spoken to. One person told me that I should fax him the customs paperwork, as on the U-Haul website, it stated I should send my customs paperwork to my local U-Haul representative. However, I was not told who my local representative was. However, this guy told me to call again once the U-Box was in their system as he could not see the box in their system yet. After speaking to several people locally, we got nowhere so we assumed we should just wait.

About two weeks after arriving in Ottawa, and having to buy a lot of things like pots, pans, paper plates, pack ‘n play bed for our baby, sheets, pillows, and warmer weather clothes, we finally received an email from a U-Haul representative back in the US who said he needed our customs paperwork in order to ship our U-Box. You can imagine how upset we were at this point. The guy said he is not one to rush customers, therefore he did not call or email before. I am guessing it was because they wanted the extra money for an extra month’s rental from us. We immediately emailed him the needed documentation as we had it ready to go, yet it took him/haul still about 1.5 weeks to finally ship our box. We kept calling them every day and got very rude treatment from all their representatives, so badly so that my wife even burst our crying on one phone call with them.

Finally, we got our box to Ottawa but even then once it was in the city and we dealt with the needed paperwork, the same day we found out it was in town, it still took them three days to bring it to our house. They had a 3rd party transportation company handling the trucking, so we now had to keep calling two companies trying to rush them as U-Haul took no ownership of the issue and the delays or the fact that we contracted U-Haul to transport our stuff. And the fact that they had another vendor handling the shipping should not mean they can pass the blame to them and have us call them. The final blow was that when we finally received our box, it was obvious that they had opened the lock with screwdrivers and probably looted our belongings. Why let us put a lock on the box when they cracked the lock open anyway and did not even try to hide it? For all this pleasure, we were charged about $2,500. I plan on writing a complaint letter to upper management of U-Haul, if they even care, once I get a chance to unload our box and figure out if we are missing anything, and calm down a bit. But I definitely do not recommend U-Haul to anyone.

He called the number on the alert and put it on speaker. A very rude woman answered the phone and told me I could not rent the truck until I paid $45.73. I protested that I always paid for my trucks on my credit card and my credit card was always charged. I added that I have never received a notice or a phone call about this and my number has not changed in 10 years. She offered no explanation and told me I had to pay the $45.73 to rent the truck. I told her the truck was in my mother's name and it was for her to move today.

I was then told because I have a balance, I need to pay that; they could not rent to any of my family members or friends either. I have never heard of such a thing. I was beyond upset. I did not have the $45.73 to spare and I was against paying for a bill from 2002 that I had no idea what the charges were for. So, I was bullied into paying the $45.73 so I could move my mother out of her apartment which had to get done that day. I have always used U-Haul but I never will do so again. I still have not received proof of what the $45.73, that U-Haul stole from me, was for.

This location is severely undermanned and we have had to wait quite a while to have our paperwork taken care of and there were still 4 people behind us waiting to rent with only 1 person behind the counter. I'm also owed $8 credit from a prior rental that was supposed to be credited on my last rental, which wasn't done. I'm not sure if these issues will ever be addressed. I sent an email to the U-Haul location addressing my concerns & got a phone call back from ** telling me that he was going to refund my money after I have already moved in and that he was kicking me out. So, instead of addressing all of the issues with the ants in the office space, monies owed to me, remotes that are not available, he decided to make me move out the day after I've moved in.

He is one of the most unprofessional individuals I have ever encountered in my life. He has done nothing but complain about one of his employees being incompetent and not being able to function efficiently at his position. His word means nothing. He has promised to resolve many of the issues I have had in the past and has not. Now this? He has just sent me an email that I move out today, without me signing off on it & without a refund yet. I still have my items at the office space & am hoping it is still there tomorrow when I agree to clear all of my items out. This location is just a mess! I would never recommend this location again.

Our customer service guy, who was assisting us, dropped so many F-bombs on me, that my wife who was sitting in our car outside heard him. Why F-bombs? Because being tired from the move, I parked the van in the parking lot and the guy had to move the van to the intake lane (where there was a van in front of the sign, and there was no one to tell me where to park). So, I was punished by this guy for parking in the wrong spot. To top everything else off, I turned everything in and he mumbled something about “you’re all set” and wasn't even going to give me my receipt, knowing that he was ripping me off. I had to ask for my receipt. I was shocked to find out that I was paying an extra $70.00 in fees and gas charges.

So, renters, for your $19.95 truck, it's going to cost you: $19.95 Rent, $39.90 Rental Charge, 66 x $0.99 = $58.41 mileage, $30 Fuel Fill-Up Service Fee, $13.50 easy fuel sale, and $7.46 tax for a grand total of $150.27. Now, if I had left without getting my close-out receipt, would I have found more charges on there? I don't know. But what I will say is that I will never, ever, ever rent from U-Haul again; and I am going to devote whatever influence I can, to get part of my ticket back. I have never been sworn at like this in my life, especially at a retail store! Bad, bad, bad!

Then about an hour and ten minutes into the 2.5f-hour trip to Eau Claire, a tire on the truck blew out. The tires on the truck were bald! I immediately called the U-Haul number, and I was told they would contact a repair shop and someone would come change the tire. It took over two hours from the time I made the initial phone call to the time the tire was changed. The temperature outside was over 90 degrees. My son and nephew were in the U-Haul with our family dog. My daughter was driving my Jeep with one of our cats, and I was driving my son's car with another cat in it. We had to continuously turn on the vehicles in order to cool down. I am quite upset by this dangerous situation the U-Haul company put us in. My son and nephew could have been killed when the tire blew out.

Sitting in the heat for two hours waiting for a repairman was dangerous for my family and my pets. This situation cost me over $100 in payment for my son and nephew for helping me move. I completed the online satisfaction survey sent to me and shared my concerns. I talked to Justin at the U-Haul site in Oshkosh and shared my complaint. He stated he would call me back by 5 pm that night. He felt I could at least be reimbursed for the $100 additional expense for the extra two hours I had to pay my son and nephew for helping. Justin never returned my phone call. I called and left him three messages over the next two weeks. He never returned my calls.

I called today, August 11, and Justin answered the phone. He stated I could send in an invoice to show the extra expense. Justin then informed me he doesn't believe the company would reimburse me anything and that they "never do." I am extremely upset over this whole situation. It has been a terrible experience!

When I called later to ascertain the total cost for the rental, I was told that the total cost was $172! This was because of the gas, insurance, tax, total miles driven (88 @ 59 centers per gallon) and a $30 gas fill up service charge. The total miles I drove was 88 and this was charged at 59 cents per mile, which I knew going in. I should note that when I called to find the total cost, the woman who I spoke with communicated that the 4-hour duration was the default, and that I should have specified that I needed the pickup longer. I was not told this as clearly when I went to pick up the pickup truck, for which I was forced to opt for a van. The whole thing was a bad experience and it just seems like a scam with too many charges and fast talking and miscommunications. I will probably write the NYS Attorney General's Office.

When we drove the vehicles across the street from the hotel, I noticed the 26-ft. truck's oil light came on. We then called U-Haul again and once again got the runaround. 2.5 hours later, a mechanic finally came out to assist us with both the 26-ft. truck and the trailer transport lights. He was able to fix both, another 2 hours. The 26-ft. truck had not been serviced by U-Haul, therefore it was almost out of oil and there was no power steering fluid. Once the mechanic added in the fluids, it worked fine, a big difference. The lights on the trailer transport were also fixed.

Fifteen hours later, we were on our way again. When it became night, I noticed the lights on the trailer transport once again were out. We tried making it as far as we could, however we had to pull over and stay overnight until morning hours once again. My husband was to start work on a particular day and was offered a sign-on bonus. Because of the equipment not working from U-Haul, we missed out on the sign on. Not only was that upsetting, we had to then deal with U-Haul Customer Service. It is the worst customer service I have ever dealt with. We spoke with several people who kept passing us back and forth and not one time in a week and a half after we turned in the trucks did anyone from U-Haul call us back.

We had to call them every single time. And every time it was the same thing, "I will have someone call you". No call! I will never use U-Haul again and I will make a point to tell everyone I know what a horrible experience it has been with them. We dealt with the equipment and we finally made it to our destination 3 days later (1.5 days longer than it should have taken). The customer service from U-Haul is unbelievable. They route you back and forth, they give you wrong #'s to call, they are rude and condescending, one guy was even caught in a few lies. It is unreal and extremely disappointing.

From this moment on, U-Haul started the avoidance tactics - not returning my calls and stating they could not contact the driver to get his side of the story. They said they did not receive the police report and they have been waiting. Finally, I went to the police and found out they have submitted their report to U-Haul a long time ago. To be on a safe side, I took a copy of the police report and sent it again. To summarize what happened next, U-Haul's denied the fact the building was hit twice, saying it's impossible(?) and that it could have only been hit once. They have stopped answering my phone calls. Finally, we contacted the manager and just today (August 2012), I have received a phone call from the original clerk with the final offer of $1800 compensation, take it or leave it. I am angry. This amount is not enough. It will not even cover the cost of materials. I am not accepting this offer. I am thinking about filing a small claims case. What else can I do? Did anybody else have similar problems with U-Haul?

The grades out of Phoenix were as bad, and I moved the dogs to the second truck back. They were dying, and it took a lot of box moving but we saved them. We were extremely late arriving in Chino Hills. I had to hire a LaboReady crew to offload and send the drivers back in an expensive Avis one-way rental. We had to stay overnight in a hotel but got no rest. The entire schedule was woven to include my wife driving a truck and trailer with our livestock but that went all to hell also, needless to say. It was an absolute fiasco and physically harmful at many levels. The regional manager doesn't respond to my emails or calls and I'm going after them in Riverside CA Superior Court for actual punitive damages. Can you help me post this on your site?

I got a call from Lauren at ** who was completely rude and apathetic. She then cancels my reservation telling me nothing is available, although a rep yesterday confirmed a 6x12 trailer was available. Moreover, I went to see it, mind you, at the location it was at when I booked the reservation Wednesday; clear as day, it was available. She then tells me since I'm in buffalo, if I would like to go to Canada across the border to get a truck. This woman, I wish I got a last name, was ridiculous. Just beware. They obviously overbook or have a bad inventory tracking system, so don't ever expect to have a valid reservation honored.

At approximately 12PM on July 25, 2012, I returned to the store for the installation. After determining that the hitch had not yet arrived to the store, another clerk (name unknown), after checking the status, told me that the hitch had in fact not been ordered as yet and that I would not be getting my hitch as expected. The clerk then indicated to me that he was going to place the hitch on order then and would request an "overnight delivery" for it. He also indicated that he would call me as soon as the hitch was available for installation. When I asked him if he could give me a reasonable explanation for the reason it was not ordered on July 15, 2012, he was unable to.

My story comes in when I wanted to rent a trailer from U-Haul several weeks later but couldn't. Even though my name doesn't appear on the woman's financial contact, because I drove her truck, they took a copy of my license for their records. I'm denied service because of my "association", a U-Haul's rep's word, not mine with the person they consider owing them money. First, U-Haul's employees are guilty of discussing someone else's financial business with me. She hired me to help her move, and her financial business with U-Haul is not my affair, nor should be discussed with me. Secondly, this is nothing less than extortion: U-Haul's hoping I will put pressure on the woman so I can continue doing business with them.

So what can I do? Not much, it seems as this is U-Haul's "policy," as if policy is something written in stone. I filed a complaint with the BBB and all I got back was an email from a Natasha ** of U-Haul. I don't know who Ms. Natasha is. No signature was included in the email as to her title or office or phone numbers. This is what she wrote. I've omitted my name, but for the record, she addressed me by my first name, not Mr., so I guess we are on a first name basis.

Hello **, I do apologize that you were not allowed to rent because the person you help move has a past due balance with U haul. You were denied because you placed your driver license on this rental so all the information that was on the customer contract was added to our do not rent list. I do apologize but this information can one be removed from the system until the balance is paid. I did not modify Ms. Natasha’s response in any way. Either U-Haul outsources their work to countries where English is a second language or our education system is in serious trouble.

I explained that none of this made any sense, that I didn't even know the pickup person in 2005 and asked precisely what U-Haul's dispute with me, Marc **, was. Again, she he wouldn't say, but added that "We can solve this problem easily, quickly if you pay the 2005 bill." I told her it was unfair that she was leveraging the situation for me to pay for a bill that I had not incurred. She remained silent, but would only say we can quickly resolve this dispute if I paid the pickup person's bill. I told her that I thought this sort of mean, toughness, especially on an unpaid debt incurred by another customer seven years ago that U-Haul has already been written off was probably illegal. She wouldn't answer, but gave me a phone number if I changed my mind about paying the bill I did not incur.

I never have used U-Haul, never will! I will tell everyone I know about the inconvenience, time loss and rudeness of this company. They could have run a check and told me this thing wasn't going to work when I called to rent the truck. At no time did the representative in Phoenix said to get a different pickup person and we will rent to you. I am sure that I am blackballed from renting from U-Haul because I chose the wrong pickup person. These bullying tactics are truly incredible. Wonder what would happen if you really have a substantial dispute with this company that you are responsible for. Next day, after the Phoenix phone conversation, the U-Haul service center in Fargo, ND called me and asked if I was going to pick up the truck. I told the rep about what happened and asked why he hadn't been informed about the dispute. Simply amazing how this corporation works, isn't it?

The representative was surprised, but said he hadn't been with U-Haul that long so he gave me the customer service person to write. I will write that person too. I have read on this site that if you pick the wrong pickup person, you will be prohibited from renting from U-Haul until the bill is paid. Absolutely amazing. My next thing will be to write letters to business magazines and government agencies telling about this questionable practice. The folks at the Fargo, ND service center were real nice, but the lady in Phoenix who doesn't sell the service, appeared to be well-versed in this Neanderthal behavior for collecting debts incurred by a pickup driver. I will tell everyone I hear who is renting a truck what happened to me. It certainly looks that this collection tactic is a policy endorsed by U-Haul. If the company will do this, what else will they try?

Now, on to the truck. We called to confirm and they informed us they don't have the truck because it wasn't returned. After hours more on the phone, that issue is squared away (also, supposedly). If I would have not done the foot work and bugged the crap out of these people, I guarantee we would not have gotten the truck or tow dolly which would have put us in a very bad spot. None of the telephone numbers or addresses to the pick-up locations is correct, so do your homework before you make a reservation. Also, if you get nowhere with U-Haul "customer service" in regards to your existing reservation, get the number to the "regional scheduling office". They seem to at least know half of what is going on. Better yet, just don't use U-Haul. I hear Budget and Penske are the way to go. Of all of our truck rentals, I believe we have only not used U-haul once but you better believe this will be the very last time I use this company. It is worth the extra money (for me anyways) to use someone else. U-Haul gets a big fat F in all categories. I can't believe they "successfully" run a business.

When I complained to U-Haul customer service, I was told that the paper and the email I received only confirmed that I had requested a reservation, not that I had made a reservation. In my experience, if you have such a piece of paper and someone else show up at their location one hour before the hour indicated on your paper for pick up, that person goes away with the trailer. In sum there is nothing of any value on the email and piece of paper that U-Haul gives you.

He told me to get my stuff out of the truck and that they were not going to rent me a truck. It was Friday, 5:00 pm, and the shop was shutting down. I had to phone a moving company to come and unload the U-Haul truck and deliver it to Kelowna. Affordable Moving Company sent men over that had just finished working to help me out. The owner Paul told me he would weigh the truck on the government highway scales and let me know the actual weight. This was done and it weighed 7100 pounds well under the 20,000-pound gross. I'm suing these rats in court for the added cost of my move, which comes to over $6,000.

They never send a letter to all the customers, so they charged me $4.19 plus administrative fee of $30 and charged it on my credit card without telling me. Before this, when I rented the trailer, no one actually told me about tollway toll fee. So U-Haul made $30 for nothing which is a ripped off. People should know this. In the US, this kind of company should get punished so that way the economy gets better. U-Haul sucks!

We drove to U-Haul in Affordable Auto Sales at 20404 SE Hawthorne RD, Hawthorne, Florida. They did not have a 10' or 14' truck, but they were very kind and made phone calls to get us a 14' truck at Kalli's in Citra. Affordable Auto and U-Haul’s reservation department attempted several times to reach the Thrifty store/U-Haul via phone, but did not get an answer either. The text I received earlier was it was a $50.00 fee to cancel - this guy does not want to make $50.00 off me for him being incompetent! When I called him later to complain to him, he tried telling me he had been there since 0900. Right? Wrong!

Meanwhile, we are 3 hours from home, 3 hours behind schedule, and have hired a mover to help us load. I tried to explain that we need a new truck, and that I didn't feel safe riding in a broken truck and that if we waited for them, my husband would have to miss a day of work. I was put on hold, was told there was nothing they can do and that if we went and got a new truck on our own, we couldn't be promised we would not get charged a fee to tow the old truck. I spoke to 4 representatives that day because I was told and guaranteed I would get a call back, but had to call myself every time. The manager of the Customer Service was beyond rude and inconsiderate. It makes me think they do not care about our business. I am in my mid-20s and have a lot of friends that are moving. Why would I tell them to use U-haul? Also, the fact that 92% of the customers are extremely dissatisfied, I have to wonder why U-haul is not making an effort to fix anything, or at least compensate for incredibly poor service.

On 5/25, at 8:00 am, they agreed that the trailer would be ready for pick up at 7:30 am on 5/26. At approximately 9:00 am, I received a call from the manager at the pick up location. He said that my trailer would not be available until after 4:00 pm. I told him that I had made the reservation 16 days ahead of time and that I needed to pick up the trailer in the morning as I was moving my son back home after graduation from West Texas A&M University.

He suggested that I try calling another U-Haul facility. After some discussion, he said that he would get someone from the regional office to call me and hung up. Approximately an hour later, someone called from the office in Abilene and told me the best they could do was let me pick up a trailer in Bowie, TX. Out of desperation, I agreed. The normal charge to pick up in Bowie and drop off in Grapevine is $66. My credit card was charged the original amount of $192.50. I was "ripped off." In the future, if I need to rent, I will go to Budget or Hertz or anyone but U-Haul.

When I got to Howell, the big fat guy in the office told us he got some phone call about a truck but he wasn't listening to the whole thing so he had no information and would have to start from scratch. He seemed amused at our predicament and did more explaining than working. I explained that because of this truck problem, we were now under a time constraint as we were paying movers by the hour who were sitting around waiting. After 20 minutes or so, I told him I didn't appreciate that he knew we were coming and did not bother to even start the paper work until we got there. And that was all I had to say on the subject and I turned to walk out the door.

As I was walking out, the fat slob yelled for me to "get out". I yelled back through the door, "you didn't throw me out **, I left". He came charging outside to confront me. I told him I was out here not bothering him, but he on the other hand was outside bothering me. Eventually, he gave us a truck and wound up giving us a smaller truck, of which, of course they charged us for the bigger truck. The consequences are it cost us $80.00 in mover's fees when they were waiting around. U-Haul put us hours behind and felt no need to hurry or make our problem with the truck minimal. They were rude and disrespectful and made us stressed and angry. I will never use them again. Absolutely, horrible customer service.

Just 3 weeks ago, I was backing out of a parking lot when I started to see smoke come out of my tail lights. Then it caught on fire, and I saw flames come out of the tail lights. I had to call road side assistance and the fire department to make sure the flames were put out. When I told this event to U-Haul, I was referred to their risk management department and I started to file a claim with U-Haul. It took U-Haul 5 days to come out and inspect my car, and more inspection needed to be done in order to prove that U-Haul installed the wiring for my hitch. It's been 3 weeks now, and I had to get my insurance company to take care of this issue, with absolutely no assistance from U-Haul. U-Haul's wiring job was neglectful from the beginning. Instead of taking responsibility, I am still getting the runaround.

Had I known that, I would have gone somewhere else instead of having to find a truck the day of or having to go way out of the way just to have a truck to move. I went to the location above because it was close to where I live and not 30 minutes out of my way. I am very upset that this happened because I am having to find a truck on the day that I need to move and the guy acted like I was at fault and there was nothing they could do or try to do to help find a truck.

There was a stalking incident on the freeway that forced me to pull over and call the police for fear of my life. There was a woman parked in a handicapped spot at the station where I was filling up with gas. She claimed the van hit her. It looked like a series of counterfeit crashes that may have involved a couple of employees. I summoned the insurance company. I called rep West. The claims rep was impossible to reach, claiming he was always busy. I knew the woman before from a previous attempted mail fraud incident. She was trying to get my license info and my mailing address.

I complained to U-Haul. This was not the first time that a U-Haul van or truck had been involved in counterfeit crashes or stalking events for debit card fraud incidents at the pump. No one has followed up with me at all.

I arrived at second location which was a tiny store located in a not so good section of a town. I went inside to rent my truck and what a shock. The man behind the counter was behind bullet proof glass and could hardly speak English. I finally got through to him that I was there to rent a truck and that U-Haul was supposed to have called him about it. His reply was, "I know nothing about your truck." I myself called the 888 number made the reservation, gave my credit card number and so on.

At the end of the conversation, the representative (John) from U-Haul asked me to give my cell phone to the owner. I passed my cell phone under the bank slot in the window and the man behind the counter got on the phone with U-haul who told him to give me the truck. The man handed me a set of keys and wrote my name and driver's license number on a sheet of paper. I asked him where he wanted me to put the trailer and he just pointed outside to the side of the building. I dropped the trailer off the back of my vehicle and went to the truck. The side was tagged and when I opened the door, the floor of the truck was loaded in nasty old french fries. Being I had movers at the house and the man inside would not come from behind the counter, I just took the truck. I was given a price of $309.30 for the second truck.

When I received my credit card bill, the charge for the trailer was on it. I called 1-888-760-9115 and spoke to Pam and explained my story to her. She had John ** call me back who was very unprofessional telling me how l subtracted the difference of the trailer rental from the price of the truck and that the truck should have cost me over $1,000. When I tried to explain to him that this was never explained to me, he became more rude, would not let me speak and finally hung up on me. Also I told him that I was disputing this charge with my credit card company and he told me that if I did, he would tack more charges on. Is it just me or is at that half of all the complaints on here are about how customers were talked to by U-Haul employees? Maybe they should have classes for their employees in reference to how they should speak to customers. U-Haul does not care. By the way, I am disputing this charge with my credit card company because I don't care what U-Haul employee John ** threatens me with. If I ever move again, some other truck company will get my business.

There was evidence of the vehicle having been in several crashes just before me and I felt as though they were trying to use the power of suggestion by insisting that I might have an accident. I was accosted on the freeway by a couple of GPS hijackers that tampered with the vehicle's computer by the use of a powerful scanner used on the streets. This incident caused my peripheral vision to disappear, and sure enough, I met with a woman from Iran that was a known ID theft con artist who was insisting that I hit her vehicle and wanted my information without giving me any of hers.

The police were called and she submitted information that appears to be fraudulent and cannot be reached for comment. I have been getting quite a bit of spam since I told Shivaughn what my email address was. Mr. ** was supposed to perform the walk around to assess the previous damage and when I filed a complaint with U-Haul, he claimed (sheepishly) that he did the walk around. He was nowhere around when Shivaughn told me to take the vehicle that it was ready to go. I submitted the claim to RepWest Insurance, but I have heard negative reports on them also.

Each and every time we checked the straps on the wheels, the strap on the passenger side of the car hauler was off! We stopped more often than we should have because of the defected straps. When we returned the trailer to the U-Haul in Walker, MI, one of the workers took our car off the trailer. He told us the ratchet was defective. Needless to say, it was a trip from hell. We worried constantly about losing our car and stopping more often checking and re-strapping the tire every time we stopped. We feel you need to check your equipment more often and train your employees to secure a car correctly each and every time you rent a truck and a car hauler unless you want to lose business. If you keep doing business this way, you will! The stress this trip caused us was devastating. Please train your people to properly secure a vehicle and make sure your equipment is in working order. On our last day, the ABS light came on in the truck. Again, a trip from hell!

I repeatedly called until my frustrations set in after about being there waiting for about 30 minutes. Therefore, I tried to call your customer service number and was routed to your local corporate office located in Little Rock, AR. I can’t remember the rep or person I spoke with, but I’m sure that information can be retrieved from the U-Haul system, for she is the one who made changes over the phone. I explained to the representative what I needed and my reservation and that no one was available at the location. She informed me that she would also try to contact the person at the location. Once returning back to the line she said she had no clue where or why this person was not there or not answering, but my reservation had been changed already. She was sending me to the Kanis location but she showed in her system that the truck I originally requested was not available at that location.

I explained to her at this point that I did not want to drive to that location because I was behind in my moving time. At that point she became rude and told me if I would have made my reservation the day before this would have not happen, but because I choose to make that morning this was the result. And I explained to her that first of all that was not stated no where on the website that it needed to be made 24 hours in advance; second, it was not my fault no one contacted me to confirm; third, that her vendor at that location was not available. So I hung up and call another one of your location and got a smaller truck so I could keep the schedule I had. All things I felt she could have offer, but I guess good customer service and providing a smooth move is not U-Haul’s goal anymore.

My 1st question was to the effect of why I would not be notified of this change and if I would be compensated. He proceeded to tell me there's no discount and for me to just be there when he gets there whenever he gets there. He was so very rude to me and I could not believe that this was a business owner.

I immediately called the scheduling office who was able to transfer my appointment to a new location and held firm on their agreement and credited me $50. I have yet to pick up my U-Haul at the newly scheduled place but was so angry with the Browns Brothers that I wanted to let others know right away. This location should be fined, closed, or receive disciplinary action.

Another week went by and they still didn't give me the deposit back, but then claimed they didn't use my card and used the other card. I had to file a dispute with my bank and got my money back. A month later, some guy representing U-Haul calls me about the dispute but I didn't talk to him because the chance to say something. Now in the middle of February, I come to find out that those idiots disputed the deposit and almost threw my account into overdrawn.

These people are the dirtiest morons I have ever seen. We have used them in the past prior to this incident and they always returned the security deposit. I have to contact my bank next week to find out what excuse U-Haul did since I feel they violated their own policy and violated me as a customer.

It's a felony, no charges have been filed against them. I have tried but have not been able too! Slander, deformation of character one of the 6 page alert sent to investigating detective was a location out of Nevada that states on November 9, 2010 we rented a truck with a unauthorized credit card at a location that does not rent trucks. Fred had no choice but to take a 3 year prison term because of back ground history and the District Attorney used me against my Husband. The DA with held the contract and Police report that we were given the wrong truck. This was at prelim hearing which is another issue I'm working on for negligence, with holding vital evidence and more.

There's more but I'm so tired of dealing with U-Haul I'm going through arbitration for our property. All charges were dismissed against Joanie ** our rights have been violated U-Hauls employee and manager should be held accountable for their actions plus Fred has a serious heart condition and other medical condition, I have all the documentation to prove everything I'm stating here given to me by my Attorney. I am hoping someone can help me please!

I called U-Haul corporate office and reported the incident and opened a case and when I returned the next day, I also discovered that they had also stripped out the bolts that were tac welded to the bumper that hold the bumper on. I told them that they needed to fix it and they told me to go get the estimate and they would pay to have it fixed. I also had them take the hitch off and refund my money. We took the truck to the dealership to get the estimate and to fix the electrical wiring and bumper it was $1,700. Toyota also said that since U-Haul did not install the electrical connections the correct way that it would void the extended warranty we purchased at the time we bought the truck.

So, we took the estimate back to U-Haul and of course, they refused to pay to fix it. They told us we gave them permission to do the work and they were not responsible for any of the electrical repairs that they would only fix the bumper. Now, that's a bunch of **! We gave them permission to mess up our truck? **! If there was something in the initial agreement that waived them from any responsibility to damage property then it's not printed anything they gave us. We even have pictures of the wires that were cut and left uncovered. So, now what? Where do we go from here to force them to do what is right?

Honestly, I don't want to deal with U-Haul anymore. I want my money back. I don't need to be treated the way that employee did. I am 72 years old. I believe I have been waiting enough time. They did not comply. I want my money back. This is the only thing that I want. The employee said he is the "Specialist in Hitches." I will appreciate your help very much.

On Saturday, December 3, 2011, I called your facility to close out my account and spoke to staff member Anthony. After speaking with Anthony, he said he could not close my account and then he advised me to call the Manager Tatia who was not there that day. I called back the following day and spoke to Ismael and said she would be in on Monday.

On Monday, December 5th, I spoke to your Manager Tatia ** and she told me over the phone that my account would be closed out that day and no further action was necessary. Then, 2 weeks later, she called me stating that my account was overdue and I reminded her that we already spoke about closing the account over the phone. Then, she explained that there was a system error and for some reason, it had not closed properly and said it must have been a mistake and assured me once again my account would be closed and no further action was needed.

Presently, I am receiving emails from your facility showing she had closed my account much later than my phone call (statement shows close date December 12, 2011), 9 days after I called first.

Currently, I am receiving late payment notices and bills due when I had vacated on Nov. 2 with my son as witness. I have witnesses and phone records as evidence of my closing my account and I should not be charged for a system error, or promises broken by your Manager.

I will take legal action if any of this reflects poorly on my credit standing. I would like someone to resolve this matter immediately.

I faxed this information to the insurance company that handled the claim and she thought you subtract 1800 from 6600 (the combined allowed weight of van and trailer). Although under the weight for 2 people and luggage, it said 3 to 5 persons and luggage is 1350lbs. It doesn't make sense to subtract less for more people, so obviously she interpreted the information wrong. I called back 5 minutes after I got off the phone with her when I found the mistake. I had to leave a message and she never called back. Next thing I know is that I am getting a letter saying my case was denied. I called at least 5 times and every time had to leave a message.

I finally got a hold of her supervisor and she said she would get my claim agent to call me. Of course, she never called. I called the supervisor back and told her about the mistake. All she could say was, "We disagree.” I told her I called the dealer and they said I have to go by the information in my owner's manual. My owner's manual was correct in saying that my van could not tow a 6x12 trailer and its contents. She said her computer said it was a good match, so we disagree. I said you cannot disagree with a fact, but she continued to say we disagree. So now I am stuck with a broken down van. I had to pay for 2 tows, 2 hotel nights, and 2 plane tickets. My mom and her boyfriend missed the flight back home because of this, too.

After several attempts to discuss this matter with the general manager Jexinaomy *** but to no avail. I attempted to contact her supervisor Jeff *** and he refused to call me back after I left six messages requesting a call back. After I escalated the complaint again, I received a call from the office clerk to discuss my issue. Eventually, I was called by the general manager and told my money would be refunded within 5-10 business days. Wow. It would take almost a week to be given back my money and it took you two seconds to charge me twice. Not only is the staff poorly trained and discourteous, the store is poorly staffed. The wait is excessively long. All I was offered for this total debacle was a $25 credit towards my next move.

When the gentleman arrived at the Burlington, VT store, he was told he needed a credit card for the trailer that the box would be hauled on. He could not reach me since I was still on the airplane flying in. He had to put the $14.95 plus $9.00 insurance on his own card. This set our timing back, since we were only there to load up grandma's belongings, and drive back to FL. Also, the agent failed to tell us that we needed a lock for the U-box. So, when my hired guy returned with the loaded box, he was also forced to pay for a lock. My box was supposed to ship on 10/31/2011 to Palmetto, FL. It was supposed to arrive in 7-10 days. As of today, I still got no box (today is 11/08/2011). It did not leave VT until yesterday, after I called to see its location. My grandmother has being forced to live out of her suitcase for another week. Now, nobody will call me back, or look into my complaints. I will never use U-Haul again! I think the concept is good. I have used PODS several times in Florida. U-haul could use some pointers from them.

We then left and went directly to Direct Buy in Tinley Park (approx. time was 30-35 minutes) to pick up furniture that we both ordered. That took a good 30mins. John from Direct Buy loaded the truck and I signed off on my order. We then got back in the truck and drove down Harlem Ave to ** and stopped at Stake n Shake and ate lunch this took approx. an hour. We then got back in the truck drove to my house at **, dropped off my furniture, this was a few minutes before 2:00 pm. My neighbor behind me helped unload my stuff, and then we drove to my girlfriend's house to dropped her furniture (**) and pick my car back up. I left and went to the gas station to refuel the truck and then headed back to the rental office. Once there the truck was checked in and I went in to pay and the guy (Sanfer **) said that we went 114 miles and I told him, "no I went to Tinley Park and back" and he said, "you went 114 miles" and I said, "no I didn't" and then he said, "that's what the truck says." I was already late for an appointment and had to get out of there and he said do you want to charge it to your card and I just went ahead and did it to get out.

I know that was not the brightest thing to do, knowing it was wrong but I did. I then called my fiancé and told him that he told me to call the manager and complain and we then map quested the route and found going the way I did It is 22.74 miles and given the few stops that were made in between. I could have not gone more than 50 miles total. I called and got the 800 service again and told the woman on the phone what happened and she said she would put in a message to the manager and have them call me back and I asked her to make they called me that day because they don't call back in a timely manner. Then two and a half hours later, I called back myself since I had heard from no one. The person on the phone said that he was Dion, and then when I started to state the reason I called, he said, "I'm the one who checked you out." I told him that I was checked out by someone named Sanfer, he then stated that was him. So once I got over the name change I explained why I was calling and then he said I should have said something when I was there and I said I told you I did and that I didn't have time to stand there and argue with him, I figured I take care of it later. He then said well that's what the truck said and I told him, "Obviously, there was something wrong with it."

I wasn't watching the odometer when I was driving. He said he would check the history of the truck and found that there was nothing wrong with it and that I went the 114 miles. I told him the woman at the 800 number said she would have the manager map quest the route and he said there was no need for that he check the truck history. I asked to speak with his manager then he said he was the manager and I said you are the manager then it was the manager had left and he was the assistant manager. He then stated that I needed to come back tomorrow and speak with the General Manager and said I would. This man was rude and would not listen to anything I said and stated he did not know how far Tinley Park was from Chicago because he wasn't from here. I have now got my bank involved to dispute the charges.

I rented a trailer from U-haul in the end of June. U-Haul double-charged me at the time I picked up my trailer. I didn't realize until three days later when I checked on my credit card and debit card accounts.

It has been over three months. I have been calling U-Haul customer service center and all the U-Haul numbers whichever would help me out with this. I called them thousand times and faxed them the receipt hundred times, and still no refund or respond from U-Haul. Every time I called them, they said they hadn't received my copy of receipt. I then faxed it again and again.

Over the last three months, I don't even remember how many times I faxed the double-charging evidence to them. After I fax it to them, I call them every time to see if they had received, and the agent who picked up the phone always said they did receive and they will work on it ASAP. Then two weeks later, I called them again and they always said they were still waiting for the receipt.

I am really frustrated with them and I don't know what else I can do to get my money back.

The next day, I put in $15.00 in gas to get the gauge back to where it was when I first rented the truck and returned the truck to the same location at 8:30AM on August 27th. At that time, the female (Tony) employee checked me in. She stated that there was nothing wrong with the gas and that the "gauge won't rise until the truck is driven for a while". She told us that everything was fine and it was okay for us to leave. About an hour later, that U-Haul facility attempted to charge my card with an additional $40+. Apparently, they tried to charge me $19.35 for a "gas charge". I contacted their customer service department and was told that a promissory note was generated by the location and that I would need to contact their collections department on Monday, August 29, 2011.

On Monday, I called and spoke with Joseph **. I stated to him the situation and who I spoke to at the location. He then sent me a credit for $19.35 for the gas I was charged. Plus, he sent me a $15 credit voucher for my next rental or service at U-Haul. Prior to this matter being settled, I received a "survey" about my U-Haul location experience. Of course, I did not rate them very well and received an email three (3) days later from Michael stating that he would "waive" the gas charge. I emailed him back and stated that I have already handled this matter with U-Haul's collection department and I would never be doing business with his location again!

Almost two weeks later, on September 6, 2011, I received notification from my credit card that U-Haul attempted to make four (4) additional transactions from their Phoenix, Arizona location. These transactions were in the amounts of: $61.93, $46.45, $30.97 and $15.48. I found these to be very obscure amounts and contacted Joseph ** again, using the same file # ** that he gave me on August 29th. I sent Joseph ** an email on Friday, September 9, 2011 regarding these obscure charges and stated that I never authorized these transactions! I stated that if they continued to attempt charging my card, they would be held responsible with a lawsuit for fraudulent charges. I demanded that these attempted charges stop immediately

On Friday, September 9, 2011, I received an email from Joseph ** which appeared to be a "copy" of a forwarded email. It appears that Joseph forwarded my complaint email to a "Manny" and stated, "Manny: The CAF referred to in the email had to do with fuel charges and there wasn't a conversation as to these other charges. I didn't know where this email should go to, so you're it". At this time, I have not received any further information or communication from U-Haul.

First, there are only four parking spots available for customers. The office is small without any heat and the service people do not seem to be very knowledgeable. We ordered a dolly and it was not strapped down so it just bounced around throughout the entire drive; although I requested that it is strapped down, it was not done.

We returned the truck overnight and was called in the morning because they owed me $30. I received a contract via e-mail indicating the same. Once I got to the office, they then said that I owed $15. I thought it was a mistake at first and asked to speak with the manager. They called her and spoke with her over the phone. She was completely disrespectful and made no attempt to disguise it. I refused to pay the balance and walked out. I asked for a revised contract explaining why I now owed money and I was told that they could not produce one until I paid the balance; however, once I left, I received an e-mail with a revised contract. Needless to say, I will not be returning to that facility!

This was a horrible experience and I have rented my share of U-Haul trucks in the past few years and I am filing a complaint with anyone I can find that can hear me and I will never rent a U-Haul truck from this facility again.

He took his cell phone out of his pocket and flashed it in my face. He stated it was now 7pm. He further stated that he was closed and could not assist me. I advised him that my agency and I always used U-Haul. I told him I have always received extra superior service, especially in Amarillo, Texas (location 2100 SW 6th Street). I advised him that the representative in Amarillo, Texas, Rusty **, went beyond his duty to ensure the best customer service I've ever experienced from U-Haul. He showed anger. He told me to go inside and he would close out the order. He was the most hateful representative I have ever had relations with from U-Haul. I sincerely hope this matter gets attention. I would greatly appreciate a reply regarding this matter. I anticipate using U-Haul in the future from the Wichita Falls location again when reassigned to the next duty station.

We then came back the next day to pick up the final bill and noticed we were charged $110 extra! The employees said we did not return the gas tank full and we had to pay extra charges. When we tried to get clarification, they were rude and told us to call head office. We did call head office and they in turn told us to deal with it with the branch itself.

Since then, the branch has been dodging our calls and it's been a week with nothing resolved. We are not pleased with U-Haul treating us like dirt and will be escalating this issue.

I went back online to change my reservation but their site does not allow me to change my return to Woodside Queens, NY. I called the local number listed for U-Haul Moving & Storage of Manchester. My call was transferred to a central phone bank. The person told me that I would have to change my reservation at U-Haul Moving & Storage of Manchester because he couldn't do it on his computer. "When you get there, they will adjust it for you," he said.

I had a 10:00 reservation and it showed up at 11:00. I told them that I wanted to change from local to one way. I was told they didn't have a truck. Then, I was told that one was returning between 12:00 p.m. and 2:00 p.m. The price was $349. I told them that the website said $139. They insisted that the price is $349. I went home waiting for the truck and kept going to the Internet site. I checked prices for Sunday and other days of the week and I kept reading $139. The truck became available after 3:00. I had no choice as it's a busy time in the truck rental business with colleges starting up soon.

Without going through the rest of the problems caused by the delay, I again went online on Monday and checked the price for a one way rental and same location for Tuesday, August 23. Again, the price was $139. There was no manager available at the Manchester site. No one would explain the difference. I was also charged $60 for the insurance instead of $30.

My "service animal" was in excellent health. Bella was her name. She died due to heat exhaustion caused by no AC in our truck.

We had, for our own medical issues, checked in with U-Haul to make sure the truck was serviced because I have had many lymph nodes removed and had a bi-lateral mastectomy. I cannot be in the heat.

We did this for 3 weeks prior to moving. We also knew that due to the lack of fat on a greyhound, they cannot be in heat that exceeds 78-80 degrees. The cab of the truck registered 98 degrees.

It was only an 8-hour drive however, within 1 hour of leaving for our destination, the AC stopped working. We were just south of LA on the I-5 and construction and bumper to bumper traffic prevented us from safely pulling over.

We were also pulling our car on a car transporter, with the safety straps coming off of the car. We were pulled over because the lights had not been cleaned and the police could not see our signals or break lights.

Imagine a 70-year-old man and a disabled 62-year-old double mastectomy cancer survivor trying to secure the safety straps and clean the lights and mirrors in the middle of LA traffic. It was frightening!

We finally pulled into a hotel two hours north of LA and frantically began calling the U-Haul hotline for help! We could not get service from them. They told us to drive to a town and no one knew how to help us get there.

Both of us had heat exhaustion, chills, etc.

We left at 3:00AM the next morning and finally reached our destination. We could not get help to unload our car off of the transporter at the local U-Haul in Livermore, CA 94550. We did it ourselves!

Our greyhound, my "service animal" of 4 years, died that evening at 7:00PM in our new apartment! The vet said it was due to heat exhaustion –that she showed no sign of a heart attack or stroke.

My best friend and helper is dead. Due U-Haul's negligence and lies!

Now, the insurance company, "Repwest" out of Phoenix, AZ, does not want to pay for the Accidental Death" policy that we had taken out unbeknown to us. We thought we were taking out a policy to protect U-Haul's truck and equipment however, in that policy it also covers death.

Service animals are in a class of their own according to the Americans with Disability (ADA). They are considered as a person.

It has been a month since Bella died and I am still fighting for recognition of Bella's death.

Please do not rent from U-Haul. They are not anything they claim to be!

I am so sad over my loss of Bella!

I took possession of the unit on June 2. This began my free month. My intention was to use this month to find employment or to find a place to move my things to. Unfortunately, I was unable to do either. When my payment came due on June 28, I did not have the money to make the payment, so I got a friend to do it for me. She used her bank card to make the payment online on July 5. My understanding of the agreement was that if your payment was 15 days late, a $15.00 late fee is added. If it was not paid within another 15 days, another $15.00 is added. This was not what was done however. On the 29th, $15.00 was added. And then on August 12th the second, $15.00 'late fee' was added.

On August 19th, I made a payment online for the entire amount due, using my credit card. On August 20th, I got a call from the friend who had made July's payment for me. My friend stated that U-Haul had debited her account for a month's payment on August 17th. And her account was now overdrawn because of it! I looked at my payment history at the U-Haul site and did not see any record of this payment. I tried to call to speak with someone. But as soon as I began to explain, he told me "Please give me your number." I did. And then, he said "I will call you back after I finish with this customer in front of me." I was seething, but I said okay. He never called back.

While I was waiting, I decided to go into my friend's account and get the date the payment was made. Lo and behold, I discovered that U-Haul had never debited my friend's account for the funds! For whatever reason, they finally decided to do it over a month after the payment had been made. And because they waited so long, her account was now overdrawn. My friend is on Social Security. And every penny in her account is important to her. For her to have the little in her account taken and to owe more is devastating. I want others to know about this place and the damage they do.

I had explained to them that it was not going to work; that the 17 feet was as small as I could go, and may not fit all of it. They said that they would call me back, and see what they could do in a little bit. Over two hours went by; I called them back to see what they found. They said they had no luck finding anything yet. They said that they even tried to get a truck that was being returned that night, to be dropped off at another location because the location that it was being dropped off at was going to be closed on the 1st, but the customer had already dropped the truck off two hours ago. I laughed at the lady when she said that to me because I was just driving by that location, and that is what prompted me to call her because I saw the truck pull in that location. She said that she couldn’t do anything about it, and that she would still keep looking but wouldn’t know anything until the morning.

I had decided that rather than waiting on them, I called a few friends to help with their trucks. I called U-Haul to cancel my order. The lady asked why I want to cancel the order. I told her because you don’t have a truck for tomorrow, and she stated that my order was for the second and not the 1st, and they would have my truck then. I told her no, that I ordered it for the 1st. I had the email to confirm this. She said, “No, you must be reading it wrong. It is for the second.” Strange enough, I received an email as we were talking, changing the date to the second. Nice cover up they were trying to do. Do not use U-Haul!

He told me, "So you'll just drop your furniture half way?" At this point, realized that he was annoyed, and I asked to speak with another representative to get the help I needed. Upon doing so, I was told to "shut up a minute!" by Kevin. My reaction was almost speechless! The inappropriateness and unprofessional attitude, on Kevin's behalf, was over the top. When I told Kevin that I wanted to speak to a manager instead to report how I was being treated, he told me "NO!!" multiple times and hung up the phone on me. Within seconds later, I redialed the 1800 number to report this incident and asked to speak to the manager on duty. Jordan, who came to the line almost instantly,was more than willing to empathize with how disturbing my very first experience with U-Haul was. This MOST unpleasant experience makes me reconsider choosing U-Haul as the company to rent a moving truck.

When I questioned her about not giving me any information on the additional day charge, she told me that it was really bad to assume anything. What she did may not have been technically wrong according to your business procedures, but it wasn't a decent thing to do and it makes people feel like U-haul is trying to rip them off. I would not have thought that the extra charge was unwarranted if she had just told me about it. Now, I do understand the reason for charging more if someone doesn't bring it back when they agreed to. That is not the issue. All she had to do was tell me that I would be charged extra if I didn't get it back when I said I would. Instead, I walked away thinking that there is no difference between returning it the same evening or the next morning. We weren't even using it anymore. It was just a matter of convenience that I sure would not have needed had I known about the extra charge.

She and the manager were very rehearsed on the issue so I'm more convinced that this is a regular practice. They seemed very pleased with themselves. Just a little more communication would be the right thing to do. I appreciate your consideration on this matter. Please contact me if needed.

I delivered my truck to the drop off site only to find it boarded up. I called U Haul customer service and, after a 20 minute wait, was instructed to call the regional U Haul office. After a 30 minute wait, I gave up and called the location where I had picked up my truck. They gave me an alternative location. Because of the additional miles for the pickup site and the closed drop-off site, I had additional gas expenses. The only feedback requested by U Haul was of the pickup and drop-off sites. I filed complaints about the U Haul customer service, additional gas expenses and for the wasted 2+ hours, trying to get U Haul assistance but received no response to my complaint.

The lady went on the phone and told me "They didn't seem to find anything." This was after I got there and saw her help customers for over 20 minutes. She had not moved or called anybody to search for lost items. I told her I was right there in front of her (over the by phone) and all she said was “Oh”.

I asked to speak to the manager. The guys who take the trucks for them told us that when they are busy they don't check the trucks and they’ll just give it to the next person who rents them. I told the manager this and he sent the guy home for being honest and telling us what they really do (not do their job). I asked the manager to review the tapes and he said the system was down. I called back the next day and he claimed he checked the tapes and didn't see anybody taking anything out of the truck. He also told me that they are not responsible for left items.

So this means that they can just keep anything that was left inside the trucks? Or if they didn't check the truck (like the guy said), the next person who rented the truck saw the back pack? This is very valuable for me ($4000.00 worth).

When I called the Blue Springs location, I had to argue with her to finally find out that I would have to pay $29.99 for each day I had the truck, regardless of the hours used.

This person also argued with me about how long it takes to pack a truck and unload, telling me that I could have it back by noon and not incur the second day expense.

I asked if there would be an additional expense if I turned the truck in late, or if I would just pay the second day's rate. She told me that would be the case, that there would be no penalty. I'm not sure I trust them.

Our son who has diabetes stayed behind to keep a eye out for our stuff waiting for this truck from uhaul to arrive, two hours later they get to him and reload the replacement truck with our belongings and he heads for a hotel to get rested. Keep in mind myself and my son kept calling uhaul only to be put on hold for long periods only to be told "we are doing everything we can were on the way". Myself and wife made it to our new home in NC. all the time keeping in contact with our son worrying about his heath and we also kept calling uhaul trying to explain the danger they put us and him in by taking so long. Our son had to sleep overnight at our expense and he arrived the next day very weak and sick.

So you think that would be the end of my story? NO, its not. After getting some rest the next day we started to unload our belongings only the find damage everywhere! Legs broken off 150 year old armwar that was my great grandmothers, dressers twisted and legs broken off, boxes that were marked with up arrows upside down, broken dishes, dirty mattress that were just thrown on the floors and the list goes on....... I even rent blankets and they didn't even use them to protect our stuff, my wife cried most of the day and we stopped unpacking the boxes to give us some time to get ourselfs together, I'm sure we have much more damage and many mem

Ok let's continue, So after me calling uhaul to complain they call me back and offer 200 dollars credit and some coupons to use uhaul at some later date! I couldn't believe it! YOU PUT MY FAMILY AT RISK AND OFFER ME 200 DOLLARS AND SOME COUPONS! I hung up the phone on him. At this point we don't know what to do other than file a claim for the damage and wait for them to respond. But I say this NEVER AGAIN UHAUL! NEVER! This is not the uhaul we knew from the past, something has happened to this company, Please, I say this to those of you that read this DON'T PUT YOURSELFS OR YOUR FAMILY AT RISK BY USING UHAUL!

Expense of overnight stay in WV as well driving around looking for locations to fix the U-haul. Cost in gas, lost hours getting home a day late returning home. Broken contents and not to mention high stress we all had to go through. They will not fully reimburse us for the U-haul, said only 20% and 1 hotel stay and this was offered over three weeks or so trying to get a resolution. They are rude and not willing to work with us. They don't seem to care we were put in a dangerous situation and they won't work with us at all.

I called May 21 and was told that it took 5 days for it to be dispatched it was sent out on May 16, 2011. And now I have been on the phone all day with them and the person in Norfolk said that the driver was not answering her message and that the boxes should be there when she can get a hold of the driver. And if he got them to the warehouse today that she could get them too us on Monday the 30th and if the driver brings them Saturday tomorrow them it will be next Friday June 3rd. What happened to 7 to 11 days, my parents are 74 and 83 years old my bedrooms our upstairs.

They can't do stairs so my mom sleeps on love seat and my dad sleeps on couch, we are a rural area and no motels here, I get nowhere with U-Haul. I was told when the boxes get there that they give me access to get what we need out of them it’s a good 45 miles from here and I’ve paid them over $ 4000.00 to bring them here and now they telling it's going to be when they ship them here it’s been 16 days what happened to 7 to 11 days.

You can be sure I will not recommend u haul to anyone I know or will ever meet.

I have witnesses and I have a bookshelf that I won't use due to its appearance. U-Haul through its insurance agent denied the claim not based on evidence but because they will suffer no consequence by doing so. If there was no water damage then I am guilt of insurance fraud by filing a claim. If there was water damage then they should offer some reimbursement. How many times have we seen this insurance scam? U-Haul is responsible for the actions of its agents. So long as there is a choice I will not choose U-Haul again and will urge others to look elsewhere.