Father & Son Moving Reviews

Well after 60 minutes of calling the office 'cause no one was around to authorize a price they agreed that with a $1000 down they would move the stuff. After about 30 min the phone rang and the driver came around to tell me that they had to stop moving the items till I paid them another $1600. Big difference from the original price, I looked at the bill and we were at 7 1/2 hours into the move but they had put 8 hours OT on the invoice. Ow I am really confused. We have not even gotten to the 8 hour point in the move and they want 8 hours OT. Are they nuts? I called the office and Joe told me like a puppet, "I can not do anything this is what I was told the bill was and I can not get anyone to help me till tomorrow." I was not happy. Joe said either I pay the bill or they hijack my furniture back to the warehouse where I would pay storage, and a return trip to my house to drop off my furniture when I paid.

They charged me for a truck from Newark 3 hrs travel when they have a location in Brooklyn where I live so there would be no travel time. They broke items and said, "Yeah man it happens." The driver said, "If you do not like it. Take them to court." So many other things to list, I called the next day and was told they would call me back, 2 days later I called and was told they were too busy to talk to me now they would call me back. I'm still holding my breath. I want the $500 back that you strong armed me for. DO NOT USE THESE GUYS <<< TOTAL RIP OFF.

My queen size Serta mattress and box spring were placed on the floor of the truck with no protection. So you can imagine how filthy it is. The mattress went from white to black and gray. I took pictures of everything. The story is too long to continue but I'm sure you get the picture. Father & Son are a organized crime company that no Government especially a Democratic country such as the Us should allow to stay open. Consumers need to be protected from such companies. Moreover, why are they demanding cash only as payment?? Because they are for sure hiding income from IRS.

Please report your experiences to the state's attorney and ask that this company change their practices or be shut down forever. Expose them by using every social media possible and contacting local news to broadcast a thorough report about their conduct. Micheal, who seems to forget his lies, later said he is only a dispatcher, but according to Lori from claims department, he is one of the general managers and related to the owners.

When they arrived at my new home and started to take things off of the truck every other piece of furniture had a nick or scratch. I called the office to complain while they were unloading. Within minutes they stopped working, demanded payment and said they would not unload one more item without pay. When I called the office back about a claim, they said I never purchased insurance. When the movers were getting ready to leave they actually stood there and waited for a tip. When I said they wouldn't be receiving one they could not understand why. They stood there almost in an intimidating manner. If they offer to move you for a dollar DON'T USE THEM. HORRIBLE!!!

Storage fees seemed reasonable. I did have to fight for the price quoted on storage due to us having a hard time reaching each other via phone the sales person was not going to honor the rate special quoted. I did need an additional 4 vaults but it is what it is. I don't have an issue with that. On the trip from storage to Chester was another HUGE debacle. They did provide me with a more conservative/higher priced quote since the initial trip horribly inaccurate. The quote called for 2 crews and 2 trucks. The quote had a start time of 8-9AM however, they told me they started at 6AM. I didn't get two crews nor two trucks. I have a hard time believing it took 7.5 hours to pack ONE truck with a crew of 3 people.

All items were disassembled and wrapped/packed. In theory it should be quick to unload from a vault to a truck - no stairs, floors, etc. It takes less than an hour to drive from Billerica, MA to Chester, NH. They supposedly started at 6AM and arrived at my house at 2:30pm. It took them 2.5 hours to unload, unwrap their blankets and assemble 1 bed and 1 table. How does it take 7.5 hours to pack a moving truck? Since I didn't get two trucks nor two crews, I had to pay 5 hours of overtime. Since this resulted in a lower amount that was quoted, the sales guy thinks he gave me a deal.

I've had more than my fair share of moves and this one takes the cake. I believe that the sales team quotes inaccurately is nothing short of a scam. The movers also held onto two of my leather recliner chairs until the billing was resolved/paid for. They wanted cash/money order only and I was given a hard time when I wanted to pay via credit card. From experience, other people's moving experience, reviews I have read, and I recently consulted 2 other moving companies - ALL agree this is NOT right. Father and Son is dishonest and untrustworthy. Both other moving companies said it should not have taken 7.5 hours. With a crew of 3 people, 3-4hrs max was the average. I'm seeking resolution with the BBB since no one at Father & Son is willing to be reasonable.

The truck arrived at 6:30 a.m. an hour early. Annoying as we had just gotten up, but, we figured that was a good thing so that we could definitely make the move-in time. This was a relatively light load as there were only about 5 pieces of furniture and almost everything I packed myself, with the exception of closets, which needed garment boxes. Everything seemed to be going very quickly, and I was satisfied that the moving would be completed well in advance of the 12:00 deadline. We had to leave at approximately 7:45 a.m. to get to the other place in time for a furniture delivery scheduled the same day. The other delivery came and went and we waited, and waited, and waited. At this point, I'm sure they are just sitting on it to jack up the price.

I was about to go down there and see what they were doing (it was only 3 miles) and then about 10:00 I get a call from them saying that they underestimated the amount of time it would take to move me. It was a six hour job and they estimated 4 and the amount of supplies it would be an additional $700 dollars. Of course now my hands are tied because they have my stuff and the clock is ticking to get it all in by 12:00. When they finally arrive it gets unpacked quickly enough and is in by the 12:00 deadline. Of course they prefer to take cash and discourage credit cards. Since they underestimated the amount due by half, I insisted on putting it on the card. The next morning, while unpacking my jewelry armoire, (which was taped shut) I discovered about $2000 of missing jewelry. I had carried all my valuable jewelry with me, but forgot about 4 pieces of sapphire jewelry.

Everything in the box was in order, except for that particular drawer, which was helter skelter with things tossed everywhere to cover up the fact that one compartment had been completely emptied. Don't be fooled by their alleged cheap moving costs, it is all a scam. Many reviews have said they were charged double the estimate. If I could give them less than one star, I would. Do yourself a favor, and use someone reputable, these guys are horrible. The manager, Michael flatly denies everything and told me to file a police report, which is advice I'm sure he gives all the time.

The worst part is that when we arrived at new location, just a few miles away, they held the furniture in the truck and said boss would not allow them to unload until we paid $2500. Outrageous! They said, "If we owe you money back, you will get it." I said, "No." Then there was a woman calling me on the phone begging me for a check for $54 or she could lose her job. Then one of the so-called bosses drives there, sits in his car, and said, "Waiting for big boss." For $54 dollars? Then he drove away. 45 minutes wasted. Now we are still going through items. We hope to find our camera, coffee pot, etc. -- still can't find. And a lot of furniture was dented, broken, scratched, just totally mishandled. Will never use them again!

7. Scammer- When I asked for the owner he pretended he wasn't there only after realizing the severity of the problem attending to the phone right away.

After looking at all the reviews it's just a matter of time when your company will be closed. I will report you to every social media: FB, IG, Twitter, BBB and many more. The owner Joe is a true con-artist/ thief that needs to be closed down immediately before taking advantage of more people.

Today is May 26 and I tried calling him again and left several messages and he never answered my phone calls again. That is not professional at all. Now I lost my tv that that costed me more than 1.000 dollar. When you have the need to hire a moving company try searching for review about the company because I chose this company without reviewing them and they are not a reliable and an honesty company to work with. They are a big scam!!!

At 5.15pm the owner calls one of the workers and ask if I paid and he told him yes. He ask how much. The guy told him. He then said that is not the right amount. Mind you my 4 hrs wasn't up yet. He then tells the guys to lock the truck with the rest of my stuff if I don't pay another $200 and something dollars. I couldn't believe this. But the workers said they weren't going to do that and he told the workers it would be coming out of their pay. I tipped all 3 workers $20 each, hug them and told them to find new jobs. It would take 2 more pages but just wanted all to know NEVER EVER book with this company. ZERO stars.

We filed a claim because we had over $430 worth of damage during the move. Once we had photos taken, proof of cost and a notarized document, we submitted the claim. Not only did we wait past the 60 days, we continued to attempt to get an answer for another 60 or so days, until we finally received our check...for $37. Yes, we received a check for $37 to cover the $430 worth of damage. During this process, the lady that did the claims changed 2 times, she was never reachable, they couldn't give us any update, and the supposed owner who signs the checks had health issues and was out constantly while the check sat on his desk.

This was the absolute worst company I have dealt with on so many levels. From lack of professionalism, to honesty, please avoid at all cost.

Of course none of the boxes were labeled! All boxes emptied and no parts for the bed. Had to buy a new frame, Antique mirror and dresser. Can't attach the mirror since it's damaged and lost pieces. All lamp shades destroyed due to improper packaging. Glass chandelier going out in the trash since it’s beyond repair. Same for an antique sewing machine cast iron base converted to end table. Let's not mention the fact that I'm missing items... center speaker to surround sound, exercise bike that was basically brand new, folding step stool, etc. They called on the delivery day to say they had trouble with their truck and would be delayed. No problem, or so I thought!

I've formed an opinion that they off loaded one of the 2 trucks and reloaded into one that ran. Here's where my items disappeared and I gained a few others that I did not have prior to the move. Someone out there missing a cast aluminum lawn chair, or glass shelving or table tops? I have had no response to my request to file a claim with their corporate office. Supposed to be in Houston but cannot find a way to contact them. What a bunch of scam artist. Consumers please note that homeowners insurance does not cover damaged items only lost or stolen. Also expect to be dinged with higher premiums if you choose to file a claim.

Once we got to the new apartment, they requested payment of $980. It hadn't even reached 8 hours - they said "if we finish before we'll give you money back." MY husband and the gentleman counted the money together and he gave my husband a receipt. They put the mattresses and furniture in wrong rooms they broke my very expensive industrial sewing machine. They only put my bed back together and my refrigerator doors on but did not set up anything else. Once 3:00 came they left without finishing the job. But then came right back and told my husband he shorted them $100. They left my house in complete disarray. They did not set up anything as they quoted, they left my flat screen TVs on the floor they left my kitchen table disassembled and lost the screws, my refrigerator wires were left sticking out from the top. I am completely disgusted and dissatisfied and would not recommend ANYONE TO USE THIS COMPANY.

The day started off with them arriving at 6:50 AM when my time was 7:30/8:00. The day before, JOE (manager) called me to ask if they could move my time slot to after 12:00 because they had another job come in at 10:30 but I couldn't so I know they arrived early because they wanted to get to another job. I had just gotten out of the shower because I wasn't expecting them until after 7:30 and they rang my doorbell off for 10 minutes until I let them in. They proceeded to tell me about the "infamous" 22% surcharge which wasn't told to me on the phone and when I went to call the office, the driver "Kevin" said "who are you gonna believe, me or the guy on the phone?" The "guy on the phone" (Joe) worked out a "flat rate" with me which at the moment I thought was fair but later regret!!

The movers had the worst attitudes ever the whole time even though I was trying to be nice and make the mood light. I offered them food and water and to buy them lunch but it didn't help. They complained about everything from the amount of stuff I had to how far my storage unit was from the door (not my problem and all was told to JOE when I booked them). The clincher was when we got to the storage unit, I had go to the bank to get more money to pay them the extra that I wasn't expecting (because they only take cash or they will hold your stuff on their truck). KEVIN insisted that I pay him before I leave even though I explained I had to get the additional $50 so I gave him $400 and they had my stuff in their truck. I was the one taking a risk but when I returned with the rest of the money, KEVIN started screaming at me that I refused to pay them before they unloaded and they left a bunch of my stuff in the middle of the hallway. They didn't pack the storage unit correctly making me have to get another unit. I had asked them to put the big furniture in first so that if there were little things left over, I could take them with me in my car, but they left my king-size mattress, a desk, and dining room table out which I couldn't take with me.

I called JOE and at first he was on my side and said they should have followed my instructions. KEVIN then called him and after he talked to JOE, JOE changed his attitude and turned on me saying that because I disputed the 22% surcharge in the beginning, I set KEVIN off in a bad mood and that's why they gave me the horrible service and I caused it. In essence, he was saying that I deserved bad service because I complained. I had the right to complain because I was being hassled and I knew it. The movers then left with my stuff sitting in the hallway and me and the girl who worked in the office had to put it into the 2nd unit ourselves, which, by the way, she was the most helpful, wonderful person and silver lining in this black cloud and thankfully a witness to the horrifying treatment I received from these guys.

I conclude that JOE and these movers are in this scam together and they took off on me because I had paid them upfront which they harassed me until I did, and when JOE learned that they were paid he told them to leave and go to their next job. TOTALLY UNPROFESSIONAL AND MOST DISGUSTING SERVICE I HAVE EVER GOTTEN FROM ANY COMPANY EVER!!! NOT JUST MOVING COMPANIES BUT ANY COMPANY I HAVE EVER ENCOUNTERED IN MY LIFE AND I AM 45!!!! I don't usually complain, in fact this is the first bad review I have ever written because I have high tolerance for people and human error but these guys are hustlers and scammers and I felt I had to warn others. DO NOT HIRE THEM!!!

There were damages to two pieces of furniture so I called them the next day over and over and they said, "We will have someone call you." Well they never called so I called again with the same response and again no one returned the call. Terrible service. In fact they got a flat tire in the owner's pick up truck and had to take off with my furniture in the moving truck. They were gone for a long time as they needed to get something to fix the tire of the pickup truck to fix it. So they were using the moving truck to drive him around. It was hell, pure Hell, a nightmare.

I met the owner a few days prior to the move as I stopped by to rent a dozen moving blankets and a few garment boxes. He had one of his guys load up my SUV with the supplies and when I offered to pay him, he told me that it was on him as long as I returned them after I used them (that was nice). Was a good experience overall from my perspective.

The movers show up at 7 am, and while I was surprised, I was still okay. The movers seemed polite but while moving things from my bedroom (I am a 20 year old girl) one of the movers yelled out asking about a picture I had in my room, making comments about one of my girl friend's physical appearances, which was not appreciated.

I did not have a lot of things that needed to be moved, so it did not take a long time for the truck to be packed, maybe an hour at most. They followed me to my parents home, where I was moving into. As they unloaded, a mover pulled me aside and told me if I did not pay the $398, they would not continue to bring my things in. So I gave him the cash, as well as $100 tip making my total FIVE HUNDRED DOLLARS for two and a half hours and two miles of driving from my apartment to my parents. After they finished, I was in my bedroom and a mover told me they were done and I needed to sign them out. He did not give me any opportunity to look, only stating that I was signing the time they finished. I noticed a few days later that my television was missing.

I called and spoke with an employee, told her my tv was missing and she took my name and number and assured me someone would call back right away. A few days later, I heard nothing back. I called again and spoke to someone new, told him the same deal. He placed me on a hold, after five minutes he comes back on the line and asks why I am calling back now and not earlier. I told him the situation again, and he placed me back on hold for another 25 minutes. He never came back, the line went dead.

I called back, he answered. He told me that he spoke with the driver and lost and found and they knew nothing of my TV. I asked what can be done about this and he said nothing, how can he believe someone calling so much later and what's done is done. He said I signed the paperwork stating that I went inside the truck and inspected it to be sure I had all my belongings. I told him the mover never told me that was an option to which he replied, "C'mon Sarah, you're a smart girl read the fine print." I had enough of his accusing, demeaning tone, so after one more attempt at asking what can be done, I ended the call. I am so disgusted and insulted with this company. DO NOT HIRE FATHER AND SON MOVING!!!!! They will take advantage of you in any way they can.

And so it begins... The drivers did not arrive until the morning of the 27th. They offered to come to our house at 10 pm on the 26th to start, but we deferred the offer. It was only 2 men for our entire 2700 square foot house. It took them 2 days and I will say that they worked very hard and I was impressed with how much they got done in those 2 days. I was willing to overlook our recycle bin filled with beer bottles when they left because of how quickly they got it all done. Also, the fact that they were not professional in any sense of the word.

Needless to say, our things did not arrive Dec 30th - They ended up arriving on January 9th, which is 10 days from our quoted date. I contacted numerous people including the supervisor R. **, who assured me that they would be delivered in a timely manner. I even spoke to one woman who told me that if I wanted them directly delivered I should have paid $10,000. In fact, that is what we paid for the move! She then proceeded to tell me that I should have reviewed a specific line, in a specific location in the contract that states the sales rep dates are only estimates and that its not considered late until 14 business days (weekends are not including in those 14 days).

The fun continued after our things actually arrived. I had to stand in the front yard and direct every box because none of them were labeled correctly. For the boxes that weren't labeled at all, they just got dumped in the garage. Upon unpacking the boxes, we found quickly that, not only were things damaged (ceramic pots were packed in our down comforters, wrapping paper was wrapped in the same boxes as our lifting weights), but things were not packed by room. Things from our basement were stuffed in with things from our second floor bedroom, etc.

I have never written a negative review before but I felt so strongly about the inadequacies of this company and the blatant lies that we were told, that I am hoping that this might save someone else the hassle and pain that we went through. Best of luck on your move!

Shame on me, but I did not expect this. It gets worse. Upon doing some investigation Father and Sons were fined by the Massachusetts Attorney General in NOV 2013 202,000 and have been warned if this cheat and con game keeps up they will fine them again and shut them down. I hope enough people file a complaint with the A.G. to shut them down for good. This is totally out of control. I am still deciding if I will sue. I would just have to get in a long, long line I can see that.

About four hours into the move, I was upset because one of the movers smelled heavily of alcohol. That same mover put two large fist-sized holes into the home I was moving out of. So, I called Mike from the office and complained about: 1) the drunk mover, 2) the large holes in the walls, and 3) the fact that the guys were just standing around and not working most of the time. He spoke to the head mover, and they predicted they would be done fairly soon.

It took the movers 7.5 hours to finally load the truck with my furniture. The whole job was estimated to be not more than 6 hours. They still need to unload the truck. When we got to the unloading location, the head mover told me I had to pay them $2,150 prior to them unloading my possessions. They estimated that it would take another 5 hours to unload my belongings and there would be another hour for travel. I had $1,400 in cash on me, and it was nearly midnight. I maxed out for the day at the ATM, and didn't have anyone I could call at that time of night. So, they partially unloaded my belongings and kept the expensive stuff on the truck.

The next day they said I owed them another $500 since they would have to redeliver the remaining 1/3 of my belongings. I didn't have the extra money. So, they kept my stuff. Needless to say I spoke with several people at the company and they refused to redeliver my belongings. I ended up putting in a complaint with the Better Business Bureau and called my local Attorney General's office. A detective for the Attorney General's office finally received a copy of a bill that was derived with my signature already on the form (recall I stupidly signed forms when information was not yet filled in). The bill had my signature on it with an amount over $2,600 - like I would agree to that amount.

I figured I would just go ahead and pay that amount and just get my belongings back. When I went to the office to pay that amount, they said that since I filed a complaint with the Better Business Bureau, they would not be able to provide me with a discount for storage and I was now liable for not only the $2,600, but another $1,200.00. Plus, since I refused to sign additional papers relieving them of any liability to me, they charged me an additional $200.00. So, I ended up paying about $4,000.00 to get my belongings from Father & Son because I refused to retract my complaint with the Better Business Bureau.

When I went to the office to pay the remaining amount, they refused to provide me with copies of receipts indicating the amounts I paid. I wanted my receipts total the $4000 I paid. However, they kept trying to give me receipts that were different from what I paid. It took me two hours to get out of there. I ended up calling 911 twice because at one point they took over $2,500 from me and didn't want to give me a receipt. The difference I had given them the night of the move so that they could deliver some of my possessions.

When they came to deliver my remaining possessions, needless to say all televisions were broken. It looked like they took a hammer to the largest television. My 10-year-old son's television had a smashed screen. He was devastated. My theater cabinet was broken. My upright piano was completely broken. The beautiful cabinet was cracked. Several smaller items were broken. I didn't feel right about the second delivery. So, I videotaped my larger items as they unpacked them and took off the blankets because I had a feeling they would retaliate against me.

I'm disappointed in my losses, but more importantly I'm disappointed that no one is policing this company. They are robbing innocent hardworking people and they are allowed to get away with it. How are they allowed to get away with charging a single mother $4,000 to move 10 miles? Someone needs to make them accountable for their actions.

Original Review: Jan. 9, 2014

My family and I were moving from CT to MI. The move came up suddenly and we needed movers quick. They called me soon after I requested a quote. The man I spoke with was very pleasant and helpful. He went over my inventory and explained things to me. I asked for my things to be picked up on Saturday, he said that was no problem. He said I should expect a call for an exact pick up time when the move got closer. He also said he thought the inventory list was over estimated so we wouldn't be surprised when things were dropped off. He said better to overestimate than under which I agreed.

I received a phone call Friday saying the truck would be there Sunday between 8am-11am. I was upset because I thought they were coming Saturday but I understood because of weather issues. The driver was supposed to call one hour before arrival. Sunday came and I didn't receive a call from the driver until 12:30pm saying he was still on a drop off and wouldn't be to me until 8pm! He apologized and asked if it was okay like I had much of a choice, I had already given the company a large deposit. I said it was fine. He then called me at 7:45pm to tell me he wasn't going to arrive until 10pm!

My family and I had already left for MI and it was my in-laws that were at the house waiting for the movers to arrive. They had to be to work Monday morning. The movers didn't leave the house until 12:30am. They also charged us for an extra 900lbs, which they were estimating I suppose since they hadn't weighed the truck yet. They also tacked on several charges for extra packing materials which I was unaware of. They tacked on an extra $1000. Then when I called to speak to a manager at the company he gave me an attitude the entire conversation and spoke to me like I was a child.

The company still has my furniture and we don't know when we will be receiving it. I have worked in many customer service industries and I cannot believe the way they handle themselves. I also made them aware that I have two small children, a 10-week-old and a 14-month-old and I'm left without a crib and changing table. They didn't care. I would strongly advise people to not use this company!

Bottom line is my living room table is dirty (it is beige and new) because they did not cover it in the rain, my couch was ripped and my mirror (which is the back of my bedroom which is a bridge) was broken. The bedroom was never put together because of the time. I was charged for three men and only had two. They told me before we left Brooklyn that it may be about $3500/$4000. I argued with them and was told it was $2,500 and I should go to my neighbors or family to get the money or they would confiscate my furniture. It is a sham what they did and I am suing them. They are rude, unprofessional and they manipulate you. You should pay for what you get and in this case I should get paid for my mirror, cleaning my table (which has to be done by professionals) and the upholstery company who now has to fix my couch. I should also get money back for the fact that I had two men working and not three and I was paying a three-man rate.

They hassled my daughter who lost her 3 children in a fire and she hadn't been right yet. The State determined she was disabled. Then they threw out she was being hostile using racist words at them, and that's why they demanded cash. Lie number one, they called us en route an hour prior to arriving. I have proof of that with phone records, text messages and emails. To blame a broken-hearted mother for their unprofessionalism is totally wrong above every level. To lie is even worse. My daughter has been sleeping on hardwood floors, with nothing in the house because of On Time Moving and Father and Son contracted them out. They even wanted us to pay a shuttle 5 hundred dollars to move her stuff from the end of the street to the house.

We are still fighting them and the sad thing is all they have to do is bring her stuff and receive a cashier's check instead of cash. Makes no sense to me! Does it you? They want money upfront before they bring her the furniture and children's things. I have been advised not to do this for they will keep the money and the stuff. Please pray for my daughter to get her stuff. We can replace everything but her children's memories in heaven. That would destroy her forever not to get that back. I need help. She has tried many times to kill herself. Well, with them holding her children's belongings, that just might push her to give up. Please pray, please help us.

The original estimate was for $5775.29 - We paid a deposit of $1890.97. Another moving company (Cross-Country Movers) showed up at our door on 8/20/2013, indicating that Father and Son didn't have the capacity to move us. The movers loaded our belongings in a truck that appeared rented and not affiliated with any moving company, and then let us know that the cost was actually over $10,000, based on the cubic feet of our belongings. The mover indicated that we had more boxes that originally estimated - and this was the reason why the actual cost was doubled. We pointed out, yes, we had 12 more small-medium size boxes, however, we had two less pieces of furniture (two recliner chairs) - and we were puzzled regarding how this difference could result in almost double the cost of the move. We have moved up and down the east coast at least six times and we have never experienced a difference like this.

The driver called his boss at Cross-Country, and I spoke with Vance at Father and Son, and they decided to give us a discount on my move, and the resulting cost was $8764.00, - which is $2989.00 over the in-person estimate price. Our belongings arrived over a week after the promised date, and there were many damaged items. Apparently, our things were in a warehouse in Jersey City for the week, and were moved between trucks. Our mattress pad was only partially covered in moving blankets, but, much of it was exposed. We paid the driver the balance of the $8764.00 because this was a different driver, and it was midnight.

Since receiving our things, we wrote several letters to Father and Son, followed-up with phone communications to both Father and Son and Cross Country movers; however, to date, we have no affirmation of the disservice of this company. Father and Son Relocation has been under-investigation by the MA Attorney General's office, and also the FBI, because this is an interstate business. Despite knowing this, we proceeded to contract with the local moving company based on the informative nature of salesperson, the agreed upon date of delivery, the price, and the promise that our belongings would be handled in a professional and high quality manner. None of this occurred.

It is unfair to a consumer to be in a position to have to pay double than what was previously agreed upon in an in-person estimate. A customer makes a decision to hire a mover based on several variables, including price, quality, customer service, and timing. When none of these things are honored in a transaction, a company should be held responsible. We hope others can learn from our experience with both Father and Son and Cross Country Movers and choose a more honorable company. Thank you.

At 12:56 on our moving day, I called the company and spoke to Robert. He was the rudest person I have ever come across in my life. I told him that I would like a discount for the fees for the inconvenience and he said no, that I should receive a call by one giving me the arrival time, and that they were following their "protocol".

I finally received the phone call at 1:02. I was told they would be at my house moving things by 1:45. They finally showed up at 2:05. At 2, I called and spoke with Robert yet again, and this time, the man was so rude, he actually made me cry. I should have been moved into our new house by 2. By the time the movers got everything loaded and unloaded at our new home, they were so late to their next job that was in Ft. Collins of all places that I really felt like they were just rushing so bad and it took away from the quality of my move. There were a couple of dings in my walls at the house we moved out of, and my daughter's white furniture had scratches on the headboard.

I have never in my life been spoken to the way the "manager" spoke to me over the phone. Of course, I did raise my voice as I was and still am very upset with this company. I don't plan on moving again, but if I do, I will NEVER use them again. I will never refer this company to anyone. Moving is stressful as it is, and people hire moving companies to take some of the stress away, not add to it.

The movers arrived on time, but were rude and careless. They complained about the weight of the boxes which I, being female, was able to pick up, so I was not sure why men encountered issues. And this company claims to move pianos. Not sure how if they cannot lift boxes. They did not have enough packing products with them and carelessly moved my goods. Also, the damage to my walls are inexcusable. I called the headquarters and did not get much help from the staff there either. The headquarters then contacted the movers which made them very angry.

There was one of the men who seemed to be the spokesperson and told me since I called the headquarters that they would control the pace of the move from that point, and they became snails. He told me that since I called to complain, they were going to take their time. He did not care about all of the damage to the walls and said there was nothing he could do about it. I need all of my walls repainted and they wrecked a door. When we got to the receiving end for my goods, they asked me to order them a pizza for lunch. I told him I was not familiar with the area and did not know who to call.

A food truck went by and they decided to buy from the truck. The guys sat in their truck eating as I was on the clock. I had provided them water and thought they would have made lunch provisions, yet I was charged for them to sit and eat. Once the job was finished, one of the movers said, "We did not damage the walls on this end." As if that was something to be proud of considering the damage at the other end. Then he asked me where the tip was for them. I was livid beyond belief, but kept quiet, paid the bill which I was overcharged for, and decided to file a claim with the BBB. I will pursue further as well. Please do not use this company.

I had my local law enforcement looked into the matter. I was told that one had TWENTY (yes 20) convictions for assault and battery, one frequented a local pawnshop and the third person had a record as well. This absolutely infuriates me! How can they get away with this? If you're smart, you will stay far away from Father and Son Moving Company. They are not a trustworthy company and don't keep their word on ANYTHING!

During the 11 months, they threatened to auction off all of my belongings if I didn't catch up with the ever rising bill. The 11 months of storage cost me almost $4000.00 bringing my bill up to $8000.00 and they still had possession of my belongings (keep in mind here that I only moved from a 1-bedroom apartment). Once I had a place to move my stuff into, I requested a redelivery price and they came back with $3800.00 which I fought with threats from an attorney and the Better Business Bureau.

I ultimately had to contact the BBB and submit a claim. After some time, I received a response from the BBB stating that they tried to contact Father and Sons Movers on 3 separate occasions with no response from Father and Sons. The BBB recommended that I hire an attorney. Finally after no assistance from anyone, I had to pay the redelivery bill bringing my total Father and Sons' experience to almost $12,000.

The redelivery was a disaster. The movers (again from the hood in Newark) showed up 4 hours late and they began the slow process of unloading the truck. The 3 guys that were on the redeliver knew how much I had paid and assumed that they were not going to receive a tip for their service so they did the bare minimum. They did not reassemble anything (my bed, furniture, or entertainment centers) which they disassembled prior to the move. They did not even unwrap my stuff and left it for me to do. I was left with a pile of papers in my garage that I had to force them to take (I mean I paid $1800.00 for the packaging materials; the least they could do is discard it for me). The 1 mover told me to throw it out slowly in each week's garbage pick up... Imagine that?

Upon inspection of my stuff I found major problems. My inner spring mattress which they folded and damaged was beyond all repairs ($4000.00 Loss). My 60-inch Sharp LCD TV was cracked in 3 different locations & looked like it was kicked ($3800.00 Loss). This is a total of almost $20,000.00 experience to move and store a 1-bedroom apartment. I called Father and Sons and informed them of the damaged items while the movers were still at my house and I got the same service. I was told I have to get a notarized letter of what was damaged and I have to include the original bill of sale for the items.

I submitted this claim 3 weeks ago and haven't heard anything and don't expect to. I plan on contacting Channel 7 News. This was a scam at every level. If you visit the facility in Newark on Frelinghuysen Avenue, they are set up like a fortress with bullet-proof glass at the reception area and cameras covering every angle. There is a large LCD display with all of the cameras visible and in the garage the owner's cars, "Bentley, Mercedes Benzes & other high-end vehicles." Now I know where all the money went. Stay away at all costs. Pure Criminals. If anyone wants to start a class action suit, please contact me.

First, two guys came to get my things. They told me they would wrap my furniture once they get to the warehouse where the other drivers who were to carry my furniture to Florida would be. So not only was I told that my things would be picked up by the driver but that I would get the driver's number and would know where they were at all times. That, of course, did not happen.

Second, the original estimated date of arrival was 5-6 days; then it went to 7-10 business days. I had to change my flight to meet them there only to have my things get there within the 5-6 day time frame. I called several times and they acted like they did not want to talk to me. They told me there was no way my things would get there within 5-6 days (when it did) only because they were aware that I was catching a flight to meet them in Florida. So I come to find out if you aren't there, you will be charged $600+ for each day they hold on to your belongings.

Third, my boyfriend ended up meeting them; not only were my things not wrapped but once I got to Florida, my 6' mirror was not delivered along with my lamps and other household items. They broke my entertainment center and blamed the local Boston guys for that. After contacting the driver who I was in touch with the night before, they actually delivered my things (not 24 hrs before like they said). He said, "Oh! That was your mirror? We'll bring it to you tomorrow." I never heard from them till two days later when they actually only brought back the mirror and nothing else. The people they hire are not professionals. They actually look scary and I don't know if I would trust them with my things if I had seen them prior. I tried my best to sum up my experience with this very unprofessional money-hungry company. Do not trust them and read the contract. Make sure everything they tell you with their mouth goes with what's on the contract.

After an 8-hour move, which should have been 6 hours, the driver informed me that the owner wanted $950 (which is the 3 man rate for 9 hours). When I mentioned to the owner that the driver had quoted a 2 person rate and that 2 hours of the move had been wasted, he informed me, "Pay the driver the money or your furniture is not coming off the truck!!!" This apparently was the "son" of Father & Son. I called the Broward Sheriff's office and the thugs agreed to the rate I had been quoted. This company is a criminal organization, which basically lies and extorts. Run, don't walk, and book your move with anyone else!!!

They have awful customer service. I have called them countless times since our move to try and get some money back (we paid over the quote price even after everything they did). They will ignore you and not call you back. We used the Denver franchise and they are also known as King Moving and Storage and Neighborhood Movers. Do not waste your time!

The move was scheduled for pickup on 2/6 for delivery on 2/11. I moved a majority of the furniture and boxes into the garage the previous day. Jose showed up, by himself, at our house at 10:30 on the 6th. He didn't finish packing the truck until 3:30! That's when I should have known what we were in for. I could have loaded the truck faster. He then spoke with dispatch and told them the weight was now 1,500 pounds and we were told the move would cost more. After an hour of discussion between my wife, dispatch and whoever she could reach, the original price was finally honored.

Upon arriving in Naples on 2/11, we waited for word from Jose as to when he would arrive. Word never came. In fact, no one called us. After hours of trying to reach someone at Father and Son, we finally got a call and were told he would arrive between 6-7pm. To no one’s surprise, he never showed. We went through the same aggravation again on 2/7. Finally, we were told he would arrive between 6-7pm. Well, he showed up this time. However 100% of our patio furniture was damaged. One chair had a broken leg, the table had a broken piece and every chair or table was scratched and dented as none had been wrapped.

We have filed a claim with the insurance company, but based on the claim process, we will not come close to receiving full value. As a result of the bait and switch quote and the horrible service, I will be filing paperwork with the MA Attorney General’s Office, the Better Business Bureau and anyone else I can think of.

These people are complete snow-ball scammers. They should never be trusted and be reported to the authorities for ripping-off customers by using bogus "bait-and-switch" tactics, along with other scam-type tactics, and make the customer(s) responsible for Father-and-Son moving and storage. Beware of this company!

They will add random "surcharges" to the bill and tried to have me sign documents before they were completed with the move. One of these included "checking the truck for any items" after the move was complete. I was asked to sign this at the beginning of my move. They also said that all of the movers are employees of this company; they are not. My movers were subcontractors that were not insured! Furthermore, the movers damaged my furniture and I have contacted the company over four times with phone calls and written correspondence to no avail. This is an unprofessional, unethical and ridiculous sham of a company. Frankly, it's a scam. Stay away from this fraudulent company. It was a horrific experience.

We arrived at the new house and the movers were instructed to put all the items in the empty garage and we would take it from there. Halfway through unloading the truck, the main driver came to me and told me that he would take his payment at that time. I handed him the money order for the amount that I was told we would be charged and he said that it was not enough. The price he quoted me was double what I had been told. I told him that I had no more money on me and I had exhausted what I could take out of my checking account for the day. At that point, the other movers started to put our items back in the truck! It was a nightmare dealing with them. I instantly panicked when I saw them reloading the truck and asked them if I could write a check or did they take credit cards. They said no! They would only take cash.

I was able to contact their office and explained what was happening. They told me that it was not their normal way of doing business, but they would accept a check, but I would have to sign a waiver (which they just happened to have all ready to sign) stating that I would not stop payment the minute the movers left which I had to do. The movers then unloaded the truck again reluctantly. After the truck was unloaded, the main driver had the nerve to come to me and ask where their tip was. I informed him that I had just written a check for what could have been their tip! They were not happy and hours later we noticed that my husband’s case with his new drill and charger was missing. I believe they took it as their tip! This experience turned our moving day into a nightmare and I would never recommend this company to anyone!

I scheduled a move for Saturday mid-morning. Frank verified the day and time with me. My apts called me on Friday said there was a moving truck at my apts? I called them back and told them "No, not today, tomorrow." Then I looked on the estimate sheet and they had written in Friday, between 2 and 4 pm? Then the guy, Frank, sent me an email saying just to "call and tell them to come back tomorrow." On Saturday around noon, two guys showed up and told me "It's going to cost over $400 to move my stuff."

I told them to get back in their truck because I specifically asked Frank if there were hidden charges and he said, "No, it will be $283 and that's it." So, then as soon as they left, I called to cancel the move because I was quoted a wrong price. No one answered the phones. I kept calling Frank, the company, Father & Son, continually to cancel. I even left emails and voice mail, etc. letting them know I want to cancel.

Long story, I know but these people and company are thieves! Don't use them please. They immediately took the $100 deposit out of my credit card and then on Monday afternoon, some guy finally called me back and said they can't refund my money? We need to shut this place down! I already have a call into 7 news investigators with this same complaint to try to get my money back. Hopefully I will; they just took advantage of a single woman with children with little money in the first place. They didn't do anything and I didn't use their services, so why did they take money out of my account? Why? I don't get this at all. Why are they still in business?

Our move was in January and they were too lazy to walk up five stairs from the recreation room, so they took the sliding windows out and passed the boxes through the hole in the wall. Then, they drove away and left gaping hole in the house. Hello, I am now paying to heat the Great Outdoors in New England in January. It was days before this was discovered. One, just one missing item was a Bose Wave Radio and again, that's just one of the many items we never found. They blatantly overcharged me for 660 pounds of things that their delightful driver refused to move and then wouldn't reimburse a penny. I digress but believe me, I could go on forever. Just say no to Father and Sons!

During the move, a granite top to one of the nightstands that was packed in butcher's paper broke into 3 pieces. When the movers arrived to our house in Pelham, it took them another 3 hours or so to unpack the furniture. While bringing the armories to the second floor bedroom, there was damage done to walls and stairs. Before the movers would remove the dining room furniture, one of the movers asked my wife to settle the bill. The bill was for $1,572.50. They charged us $234.00 for moving supplies, which consisted of packing tape and butcher's paper, no bubble wrap, cardboard or anything that would actually protect our furniture. They charged us a $200 heavy lifting fee.

When I contracted the move, they told us they do not accept checks or credit cards and to have a cashier's check or cash. We had a cashier's check for $500 and my wife had another $300 in cash. When my wife told them she only had $800, the mover told my wife that they would take the furniture that was not yet unpacked, bring it to their shop and we would have to pay a storage fee and a redelivery fee. My wife gave them our credit card and they charged the remaining balance on our card. I have tried to contact them numerous times and have yet to hear back from them. I cannot believe a moving company can get away with this kind of unethical behavior. I have contacted both the attorney general's office and the Better Business Bureau. We are still fighting with Father and Sons insurance company on getting our walls fixed and replacing our broken nightstand top.

We did find another company who moved my daughter that afternoon. The next morning, I got a call from Father and Son Moving, telling me that I didn't give them a 7-day notice of cancellation, so I forfeited my deposit. This company could not fulfill their end of the agreed time frame, much less tell the truth. I would like to know how this company can operate in the state of Colorado and get away with stealing from people.

After they moved the bedroom furniture and dented the walls leading up to the second floor of our brand new house, before they would take the dining room set off the truck, they extorted my 6 month pregnant wife with a new bill that was $1,572.50. I was unfortunately out of town. The older mover told my wife that if she couldn’t pay the extra $900, they would take the dining room set to the shop and charge us a storage fee and a re-delivery fee. My wife put the remaining balance on our credit card. I have called the company 4 times and have yet to have someone call me back. We are still waiting to hear what is going to happen to the broken granite and the holes in my walls. I will never use this moving company again, and you shouldn’t either.

They told us that it would not take more than 3 hours to move to the new location and unload. They began moving at 3:00PM. They (all three movers) were incredibly slow and unprofessional. They couldn't even move the furniture properly without banging into walls and getting stuck in the doorways. By the time they moved all the furniture into my son's new location, it was 8:00PM. 5 hours plus 1 hour travel time, plus tax. By the time they totaled the moving charges, it came to $795.00. It was only supposed to be $300.00, the price we were originally quoted. Further, before they unloaded the truck, we had to agree to the moving charges and sign the agreement or they would take my son's possessions and put them in storage. They said the storage fee would be $100.00 per day.

This was a horrible experience and I encourage anyone moving to do a background check on the moving company you are planning to use and get a signed agreement on time and cost before the movers come to your home to move you. Father & Son are unscrupulous, dishonest, unprofessional and belligerent crooks.

When everything arrived, most of my things were damaged. The leather headboard was ripped and there’s a giant hole in the back of a dresser. (If I could post the pictures, I would). I was charged an extra $150 for a so-called "special box" for my TV. That special box was one sheet of cardboard over the screen with tape wrapped around it. There’s also another $195 charge for "other" with no explanation. Insane!

As many times as I called and emailed Joe ** to find out when it would finally be delivered and about the damages, not one has been returned. They tell you they give you a certain amount of insurance for free - they lie! This company doesn't care about its customers. The only thing they care about is getting paid, which you have no choice but to do once they have your belongings, and they will keep them if you don't pay. I will do anything I can to make sure nobody else gets taken advantage of by these thieves.

On the day of the move, they showed up at 1PM (good thing we were home), went through the work order with us, being the 3 hours for $315. Great! The 2 men went out to the truck claiming they had to rearrange the current items in there. 20 minutes later (mind you, we are being charged by the hour), they finally started doing their job. It takes about an hour to load the truck, figured it would. We were ready to leave and they followed us. We needed to stop by the local 7-11 to pick up a drink and cigs for the half hour drive, which was no big deal. But one of the men got out of the truck to go inside and used the bathroom. 10 minutes later, he emerges, he was apparently taking a dump. We know this because he said "I feel 100 pounds lighter" as he walked past us back to the truck. We continued the half hour drive.

While being followed, we were going about 25-30mph in a 45mph zone, which we didn't think was abnormal since our entire apartment is in the back of that truck, so I hoped the driver was careful. We have finally reached our destination 50 minutes later. Time to unload the truck and start our new lives at a new place. By about 3:50PM, they have one last item to unload - our bed. The head guy then received a call from his boss. They were arguing over the phone in front of us. The head mover was saying, "I only have one item left to unload" while the boss said, "Take your time" (because they were arguing, we can hear the boss over phone). Take your time? We are paying you by the hour! They were arguing about the price because the head mover was telling his boss how much they worked and what happened, the truth. But the boss was not interested in knowing the truth since he wants to charge additional for nothing.

When the call was over, we were given a new price - $455. What?! We were quoted $315 for a 3 hour minimum. But this new price includes 3 hours of work time and 1 hour of drive time. We were then asked to pay this price. After paying, they brought up the last item - our bed. We said to the head mover, "We were quoted $315 for 3 hours. It is a good thing we had our security deposit on us from the last place. Otherwise, we wouldn't have had the money." The head mover said, "Yeah it is, otherwise you wouldn't have gotten your bed."

Overall, our moving started at 1PM and ended at 4PM. This is 3 hours. But this was not counted as 3 hours because apparently, our drive time that we paid for did not count as drive time since we are now being charged for 3 hours of work and 1 hour drive time. So what counts as drive time? Why are we paying for an additional hour of drive time that we did not use? We did however already use an hour of drive time to get from point A to point B, including the bathroom break that we did pay for. So where did the additional hour come from? And if we did not pay the new tacked on price, they were holding out the bed hostage until they were paid. So, we had no choice but to pay the ridiculous, unused, additional $140. This is not a great way to start our new beginnings in a new home.

After paying the price and being so upset, I called the company and spoke with their boss. Before I could get a word out, he said "It's $455, it's $455." I then proceeded to tell him what we were quoted and since we used 3 hours, then it should only be $315. But he was not hearing anything I had to say, he said "Ma'am, it is $455 because you used 3 hours of work and 1 hour of drive time." I said, "How when it has only been 3 hours?" He then said, "I have to answer the calls to other customers, goodbye." He hung up on me and didn't care what I had to say.

This company is nothing but scam artists who try and do get over on people, like myself. Please stay away from this company, they need to be stopped! It is wrong how they treat their paying customers and how they are charging additional for things you are not even using. Please be aware and if you proceed with them anyways, proceed at your own risk and then come back on here to post a bad review like the rest of us - meanwhile, being out of your hard earned money.

They never once came back to me or my sister to tell us they were leaving - the 3 of them jumped into the truck and just left! I then called my mother back to tell her! When she called them to find out what was going on, she was told that she did not tell them she had cats! She was never asked first of all and secondly, that nothing was packed! Everything that the movers had to touch was in a box in two rooms of the house! I personally spent 3 days with my 3 small children packing her house because she cannot do so herself! Yes, there were things laying around you know the end of the room stragglers that the movers were not touching anyway!

She now has a bank check for the amount she was quoted for you people that she was told the bank will cash for her. And she has to be out of her apartment for the 1st of the month as she has put her 1 month notice in, and doesn't want to get stuck paying for another month’s rent for the old place on top of paying for the new! All the man could say on the phone was he was sorry and he was short staffed and couldn't get another worker out here to her to replace the one with the cat allergies! We will never recommend you people to anyone and we will discourage anyone from using your company! Thanks for nothing!

On the day before the move, his dispatcher called. This is when I began to see changes. All of a sudden the $1327.20 was for the move out of our old home and somewhere around $1100 is for the re-delivery. I had no time to get another mover, so I had to move ahead. The crew got to our house at about 9:00 AM. They left around 4:00 PM. They wrote on the bill of lading, “Start at 8:50 AM and finish at 9:45 PM.” I got charged for 15.4 hours at the $118 rate that I was given. On top of this I was charged $898 for packing charges, $75 for moving a queen-sized bed, $180 for something I cannot read, $425 for 17 mirror cartons, the quoted $200 for overnight storage, $410 for a "special crate", $200 for moving a gun safe, and $71 for something that I cannot read. The total charges for day one was $3,590.20! I have been told that.

I took a picture to show that the frame would not drop by itself. They really did not know how to move furniture. They did not care how they handled them. My bed’s headboard has a big dent and they took chunks out of it. My antique sofa table has a deep scratch. My big travel bag is damaged and its handle does not go in and out. My torchiere was taken apart since it was tall. By the time they put it back, it was bent and damaged. I have not checked all there is. I am sure I will find more.

Basically, I think those movers should only be lugging junk. No one cares whether it is damaged or not. The way they were moving, all my furniture would be junk. They were in such hurry to leave that they left the blanket with glasses covered. They never put it back. It took three of them 15 minutes trying to figure out how to take out the glass shelf from the hutch. I am going to contact the office again.

The second thing was that they were taking extremely long to complete the moving which was totally unnecessary. Being that my husband and I placed everything that needed to be in the truck in the middle of the little room. Being that we were on borrowed because the longer they take, the more money we would be charged. Being that we saw that they were taking advantage of the situation and basically milking the clock. My husband and I had to result to taking furniture down ourselves in order to expedite time. This was unnecessary. If we knew that we would have taken the furniture down ourselves, we would not have hired them to do the moving.

So, we paid $400 for a job that was not well done and resulted in my husband and I doing a lot of the moving as well. And for additional charges that were never disclosed and for people that were obviously not all trained as it was disclosed. I submitted a complaint about this same issue and received a notice via email, stating that I would be refunded some money, as the company’s attempt to resolve the issue. This company never sent me anything. It seems that they just stated that so that they wouldn’t have anyone down their throats and I think that it is very unprofessional.

I called the company on 4 separate days to advise them of the damage. I kept getting the run around. Finally, I talked to "Joe", who apparently was the boss. He basically told me tough luck and hung up on me in the middle of the phone conversation. As far as I’m concerned, I'm going to fight for the principle of the matter. I will be filing a complaint with the Attorney General, the BBB and taking them to court! Stay away from this company. Run away. Bad! Bad! Bad! They lie, they cheat, and I could have hired someone in the street and had a better moving experience.

The next day, when my husband spoke with the driver, he was told that he now had to take a load to Buffalo and then he would drop our things off. After making several calls to their office that week, we were told that they couldn't get a hold of their driver and that the company did not have to deliver our items for 10 days. Obviously, this wasn't what their sales manger had assured us of. After the truck went to Buffalo instead of dropping our things, it then was directed to VA and then onto to NC with other people’s things.

It was impossible to reach the driver as his mail box was full though he did share with us upon finally delivering our things Dec. 10th that he intentionally did not return our calls as he knew we would be mad if we knew where our possessions were! When the truck did arrive, there was only one person with the driver to unload, so my husband and I had to help to make this move along faster.

Under no circumstances should anyone do business with this group. They tell you anything to get you to sign with them and then do not honor verbal agreements nor provide any sort of communication as to what's happening.

They were angry with the customers, hung up the phone in the middle of the conversation, and did not help just a bit. They acted like they didn't even care what happened. So apparently, they support stealing and nosing around customer's places to get whatever they can. If you are looking for bad service and dishonest, incompetent movers, they are exactly that. No refunds or compensations were even offered.

So on moving day, I found out that F&S has sub-contracted the move to 67th Ave Movers. The truck they arrived with was not large enough for our move. I contacted Jason at F&S and he claimed that we communicated we had 3,000 lbs. of contents (how would I have ever been able to provide this number?) and that our actual contents were nearly 7,000 lbs. He claimed he would look into it but never returned my call. We were charged nearly double the original estimate and the movers left a large number of items at our old house due to lack of space on the truck.

We arrived at our new home to find that something had shifted in the truck in transit and damaged nearly all our furniture including my new dining table, office desk, two dressers and a jewelry armoire. Ten days later, I called Jason's office again regarding our left-behind items. He dumped me off on Neighbors Moving and Storage customer service. I spoke with Giselle who claimed that we failed to indicate the full inventory of our move. Again, I communicated that we were never asked for it. It is their responsibility to ask the right questions to obtain the data they need to provide a proper move. Giselle never followed up with me again.

On August 25, I tried calling Giselle again to request that F&S pay to move my remaining items. We discussed a compromise where I would pay for any new loading time if they would pay for transit time. Giselle indicated she would get back to me. Would you believe she never called? Meanwhile, I opened a claim for the damaged furniture on August 19th and submitted the required paperwork via FedEx on August 30. It was received and signed for by M. G.

I heard nothing on my claim and sent an email to my claims "representative" on September 19. I heard nothing back. As of today, January 6, I have yet to receive any communication from Father & Sons, their subcontractor for the move (67th Avenue Moving), nor their claims company (Neighbors Moving and Storage). It's a nice sham they have going: hold your household goods hostage on the truck until you pay an inflated move price, then subcontract with enough parties to keep the finger-pointing going until the customer gives up on the battle. Ultimately, my $1400 estimate from F&S cost me $2056 for the move and $2500 in damaged furniture (replacement value). I also had to rent a full-size van and drive back to Denver to retrieve my left-behind items. This cost us another $300 plus a full day's pay for both my husband and myself.

The day before the move, I was contacting them to confirm, and was given a number for Father and Son Moving Company and had not been informed the move was contracted out. The day of the move, I was told it was pushed out a day due to power outages in the Northeast. I agreed to that, and the next day, I called to confirm and was told that they would be there to move me between 12:00 PM and 4:30.

They never showed, and called me at 4:30, telling me that they could come between 7:30 and 10:00 that night. I told them that was not reasonable and to come the next day. The driver told me he would come at 8:30 the following morning and never showed up until 11:00 AM with one helper. Going over the inventory, I was advised that I had only put down $649.00, which then, I contacted Father and Son, and was told that was a brokerage fee.

I called Neighbors moving and they told me, they emailed the contract to them with my deposit listed. I could not get any resolution from either company saying it was a brokerage fee, which is not stated on the contract. When the driver arrived his helper did all the work and he talked on his cell phone the whole time and I could not get his attention to let him know his helper was not feeling well. I was then told that on delivery, I was to pay in cash, and it was $1,000.00 over my original estimate, because of weight.

I had damages to a family heirloom chair that was cracked, and the molding from the antique china cabinet broken off. I had purchased mattress boxed with Neighbors moving and was charged for them. Father and Son never used them. At the end of the move, I signed the paperwork and was not told by the driver that by signing, I had agreed to the charges. I was tired and stressed out because the move was at 6:00 at night, and did not finish until 9:30. PM. I signed thinking it was acknowledging that the move is complete.

Basically I had two contracts in hand. One from Neighbors and One from Father and Son with two different prices. I got no resolution on my $1,000.00 deposit. I was never told by Neighbors, that part of the amount was brokerage fee. I was over charged $1,000.00 by Father and Son. I never would have hired Neighbors, if I had known they contracted the move out. There are so many reputable movers, but went with them because I was told that I would be locked in at that price.

When they were about to leave I noticed that the handles on my china closet were not on. They searched the truck and could not locate the handles. Then I noticed the glass shelves to a Curio cabinet were not in. They again looked in the truck to no avail. I am now without handles on the china closet and a Curio Cabinet that is of no use without shelves.

I called and spoke to Sandy who in turn passed me to Michael. Where he informed me that they were not responsible for the hardware. So I complained but nothing can be done aside from buying new handles at $10.00 each and I need 13 handles in total. 12 for the china closet and one for the unstable Curio cabinet. Do not by any means do business with Father and Sons Newark, NJ if you want all your items arriving.

I'm gonna be out of money for all the hardware that I must replace and the cost for special glass shelves that go into the Curio cabinet. I have no idea how much those special glass shelves will cost. But I want them to pay for everything I must replace. Even though they claim they are not responsible for the hardware.

The move was scheduled to take place on 10/15/11 between 8-9 am. They never showed. In fact, they didn't show up at all on 10/15. I called several times and spoke to several individuals, and the time kept slipping, Finally I insisted on talking to William who advised that there was nothing he could do, They were behind. We could wait until the truck arrived somewhere between 7-9 pm, or we could move it to 7 am on 10/16/11. Given those options, we opted for the latter. This was to be just the first of a terrible experience.

The movers arrived more than 23 hours later than the contracted move time at approx 7:45 am on 10/16/11. We went over the contract, and it had already changed. But the driver assured me we would come in under 3 hours total, because it was only 1 bedroom and 750 sq.ft. apartment. We were moving, and everything was well-packed and ready to move. So I signed the agreement, and the move began.

Everything was fine, until we arrived at the destination where the final bill is tallied. I am expecting the bill to be $217 plus an 18% "travel surcharge" that William failed to mention when we set up the move and got the estimate. But the driver was sure to point out, when we arrived and presented the contract. This alone was like paying an additional hour, as it was approx $79. But that wasn't the only change. Now the handwritten stipulations were plugged in by the driver at the destination, when he said, "Now let me show you how they lied to you, and this happens all the time. So it ain't me. See, this bill has changed, and it's way more. But if you don't pay it, I can't unload the truck and gotta take your stuff to storage. And they're gonna charge you for storage and auction all your stuff."

It was 1 truck and 2 movers with a two-hour minimum at $89 an hour and one hour of mandatory drive time. So if I'm paying for drive time, what's the 18% "surcharge" for? And this was entirely different from the stipulations in the quote we got from William initially. The charges were completely changed, as now instead of 3 hours flat at $89 + 18%, it changed to 2 hours at $89.00 + 1 hour drive time + 18% surcharge + overage hour (because now we're in the 3rd hour) at $182.00 per hour. Final cost was $472.00.

So at this point, we decided to pay with a CC. So I called William who said, "If you can get a CC within 20 minutes, we'll unload the truck and not charge you any more than the $472.00." So we scramble to get a CC, as we only brought $217 in cash and $40 to tip the movers. Then, because the driver kept saying they were going to take our stuff, my uncle blocked the driveway with his pickup truck so they can't.

The driver called William who, in turn, called the police. The police arrived just before my mother-in-law showed up with her CC. The driver called William to tell them we have the CC. William then said, "No CC, only cash." And not only that but now it's $553.00, because we added another hour." So the cop got on the driver's cell phone and talked to William and said, "It appears to me that you're changing the terms and padding the bill by having your drivers sit idle while they wait for a CC. And then the CC gets here, and you won't take it but add another hour for the wait that you created. And that looks to me a lot like fraud." (It turned out that the cop and his wife got burned by Father and Son a few years ago in the same way.) After that, the bill magically turned from $553 to $422.59, which was still a lot more than the quote.

Do not use Father and Son or any of their affiliates. If you do pay with a CC so you can stop the charges after, they burn you.... and they will burn you. The cop said that he sees it all the time with this company.

Steer clear of this clown if you don't like being cheated badly. There are quality companies out there.

The Move of Hell with "Father & Son Moving & Storage"

On April 29, 2011, after obtaining various bids, I foolishly engaged with "Father & Son Moving & Storage". I had several telephone discussions and emails with Paul **, their "certified moving consultant", outlining our requirements including interim storage while in transition. Paul declined making a visit to house for on-site estimate, saying it was not necessary. I had methodically detailed our belongings to include disassembly and reassembly of some items, including grandfather clock, crystal cabinet and baby grand piano. I also stated there was a treadmill, safe and riding lawn mower, to mention a few larger items. I had told him we had a previous move using 53' tractor-trailer. He said 2-26' trucks with crew of 4 should be okay to accomplish the work in allotted time.

He emailed me an estimate of $1,552.02 (copy attached), including 2 months storage at their location while we were in transition, and re-setup at new location. This bid included items, which I subsequently made alternative arrangements for, like the riding lawn mower. Their crew arrived (Felix). I was told they would really be struggling to get all into the 2 trucks. They did. I was also asked to sign an agreement which included 18½% surcharges on all hours (never mentioned in their estimate). After arguing with Jason Price (owner) & William, they waived (how gracious) that fee. They finished 4 hours over, for which they charged me overtime. The final bill was $2,950.?Of course, an argument ensued, with William stating they had possession and threatening to auction our belongings. We settled on $2,450.

In June, I researched other bids to move our belongings out of "Father & Son Moving & Storage" based upon my experience with them. After discussions with Holly **, Father & Son Moving & Storage gave me assurances. And they guaranteed fixed amount of $1,904, to be paid with belongings delivered on July 1, 2011. They got part right. You guessed it. They charged my account in am on July 1, 2011, but no delivery. There were more than 32 telephone calls, most not returned. The calls they did take yielded multiple false promises of delivery any hour on July 1, then July 2, and then July 5. After an abundance of frustration, including my wife losing 3 days work and us sleeping on the floor, Father & Son delivered most of our belongings on July 6, 2011.

Our list of missing items continues to grow.?How do you lose a tread mill, ladders, desk and bird bath, to mention some? Much of what was delivered was dirty, broken or damaged. Again, how can you deliver multiple wardrobe boxes, some upside down? The crew (Raymond) assembled the piano. He told me another crew (Felix) would come back the next day to assemble clock, desk, crystal cabinet, etc. He didn't show up. I called a lot of times but Paul was the only one I could reach. He at least listened and called me back. I had numerous transfers to Melisa (customer service-Ha), Paul, William, Robert etc. I was first told Felix was on long term move. Later in day (July 11, 2011), I was told Father & Son "would not be responsible for assembling the items because of potential liability." This is unbelievable, but true.

To date, 8/15/2011, there has been no resolution. Rather than more useless telephone calls, I am posting this in hopes of warning other potential movers who may consider using "Father & Son Moving & Storage" of what they may be in store for. These guys operate under different names like "67th Ave Movers, Inc". So, do research before making any decision. I'm one dissatisfied mover among many.

I've called and emailed Marc and the other email address they have on file several ( and I mean several times) no one replies, I've called and spoken to other people that work in the long distance sales dept, and they both told me that only marc could help, they cant dont have access to my file or contract.

The only way i got marc on the phone was when called him from someone else number today Tuesday 07/12/11 at 9am, he said that he was out of the office and that he hadn't heard any of my vcml because he had about 25 vcmls to go thru, and when i did he said "gimme an hour and I'll call you back" , by 3pm I hadn't heard from him so I called back and kept calling and calling because no one was picking up, so i called approx 8 or 9 times back to back to back from my work #, and finally marc calls my cell phone to tell me "NOTHING"

He babbled for approx 3 or 4 mns trying to tell me at first that the truck never left because of another client non-payment ( quite honestly I stopped listening when he said the truck never left) and when i wasn't buying his BS he put me on hold for a good 5 or 6mns (on my cell!!!!) he comes back saying he was talking to "dispatch/Nathan" to expedite my stuff and again he was going round and round with the BS so i cut him off and said "marc do you know where my stuff is? he says "on the truck, where else would it be? so i say NO marc, in what state, he says, how am i supposed to know, i dont get an update mile by mile on where our trucks are, that's not my job, you can call and talk to dispatch/Nathan if you'd like" So I said I will not talk to dispatch because I've been dealing with you, if I was supposed to be dealing with anyone else, then your other 2 co-workers wouldn't have told me that they cant help me and that only you can?

I asked marc if he is the owner of that company, he said that the owner is Mike Silva (and by the way at this point he is yelling at the top of his lungs) who is currently in Hawaii until Sept 18th, and that HE (marc) is trying to help me out and get my stuff expedited but Im not listening. . so he keeps yelling, so i say to him, Im not yelling but please do not ask me to take your word about anything else because your word were that my stuff and car would be here on Sunday. . . so he says "you know what I'll give you the name of whoever you'd like, you can call dispatch, you can call the owner, you can cal whomever, Im trying to help you out and your kids but since you want take it this far, Im not going to have your stuff delivered until the 17th, how do you like that, and since you said that you will not pay another dime, Im gona have my driver lock your stuff in the truck and not deliver until the acct is paid in full in cash, and then we'll see" this whole time he is yelling, and all I kept saying was, "yeup, ok, thanks"

there's a lot more that went into this in terms of actual conversations and vcmls I left him. But I will give those details straight to an attorney when i get contacted.

On 5/20/11 we were informed that the furniture would not be delivered as contracted for by 5/21/11 and that if we could not be there to meet the truck whenever it arrived, we would have to pay for the furniture to go into storage to be redelivered to us at our convenience. On 5/21/11 I began a series on conversations with my moving consultant to address the issue. He assured me that we would not have to pay anything additional to receive our furniture. He said that he remembered talking to me and promising me that delivery would be made on 5/21. He also said that he would talk to his supervisor to figure out what was going on and he would get back to me.

On 5/22 he informed me the furniture was being placed into storage and would be delivered on June 4 with no additional charges to us. I questioned him about this to ensure there was no catch. I asked about the possibility of this date changing, about the possibility of damage to our furniture, and about the possibility of any future charges. He very nicely assured me that there would not be any further issues and that the furniture was going into storage and would be delivered on 6/4/11.

On 6/3/11 I contacted the company to follow up and make sure everything was going as planned and I was very rudely informed at that time that by Nathan (the manager) that the truck attempted delivery already (although they won't say on what day delivery was attempted), and that since nobody was there to meet the truck the furniture had to go into storage and there would now be a $500 redelivery charge. Obviously though delivery was attempted after the contracted for date. So the delivery company did not meet the contract date of 5/21/11 for delivery. They sent a truck out for delivery on a day when they knew nobody was there to receive it. And they will not acknowledge the moving consultant's promise that the furniture was supposed to be delivered on 6/4/11 and now they are asking for more money.

The company records all phone conversations and so they can go back and verify everything I am saying, but they refuse to do so. In fact, they refuse to acknowledge the reality of any of this and simply keep insisting that they attempted delivery and nobody was there to receive it. They choose to ignore the over 15 phone conversations before 5/22/11, informing them that nobody would be there after 5/21. They also refuse to ignore that the contract date for delivery was 5/21 and that they missed that date by no fault of our own. I have sent a number of emails and left a number of voicemails for both my moving consultant and the president of the company. Neither has returned my calls or emails. I still don't have my furniture. I want to hire an attorney to pursue this. I think we can file a class action suit against this company.

In the beginning of March, my wife and I needed to plan moving our things out of our condo and into storage. Since we didn't have storage the obvious option was to find a storage company that also offers moving or vice a versa. So living in South Florida all my life, I've always seen "Father and Son Moving and storage" trucks everywhere. Down here Father and son was synonymous with moving and storage. So I called Father and Son Moving and Storage to price out moving my possessions from my condo in Hallendale, to their storage facility in fort Lauderdale. I spoke to Joe **. He actually knew the condo I lived in, and actually we knew a mutual person in the building.

The man was real nice to talk to on the phone. And I had asked him what it would cost for doing this type of move. He had asked me what I had and the size of my condo. I told him it was a 1 br / 1 bath, and I had approximately 30 medium boxes, 1 bed, 2 dressers, an electric piano and 1 bookshelf. I had asked him if he needed to come by to look at it, and he said no.. He then told me worst case scenario, that it would take 2 of his guys 5 hours to do this work and that it would cost $ 545. That was based on his hourly rate for his guys and the 1st month for 2 storage vaults which he was giving me a price of $ 55 each instead of $ 110 each.

I agreed and asked him how do we pay, he said just pay with a check or cash when the guys get there the day of the move. I called a week in advance just to confirm. Everything was confirmed. My wife was there to make sure everything went fine. The movers showed up and moved everything out in 2 hours. Once the movers had everything in the truck, they handed my wife some paperwork to sign which she saw but figured everything was fine since we had already agreed with Joe a month prior with the moving price. A week later we get a copy of their contract and it has our $ 545 listed but as a deposit only and with additional charges, we still owed an additional $ 912.26.

Joe never told me about these additional charges. When I had asked him what it would cost, he knew exactly from where to where that the contents were going to. These charges that he failed to mention could've been made aware at the time of my conversation with him. This was the time that I was looking for the best price to move my things, not the most expensive. I had tried unsuccessfully reaching him every day for the next 2 weeks. Whenever I'd talk to someone else they said I need to talk to Joe since he's the one that gave me a "deal". Finally on the 3rd week, I finally reached him only for him to tell me that he would knock $ 220 off the balance. Huh? I'm still trying to understand why there is a balance. Not to mention he then told me to just give him something to cover the 1st month's rent. That's when I almost fell off my chair. I had to remind Joe, that when he had originally told me the cost of the move, which was $ 545, that this was also covering the 1st month's rent. He then proceeded to tell me that he would talk to his father and for me to call him back the next day.

As surprises would have it, he was not available the next day, nor was he there for another week after. So, finally after 4 weeks of getting no where, I spoke to Lou, Joe's father and explained to him everything and did not get anywhere with this guy. I asked him why they're not up front with pricing. And he did not have a response only to say that he did not want to go around in circles and that I still owed them the balance. To summarize, I finally paid the balance realizing that this is the only way to release our possessions, since these crooks were holding my stuff hostage. And with that, on Sunday they delivered my possessions into another storage facility. One that we can have access to.

Bottom line these guys are absolute crooks. Why they're still in business is an absolute shame. I only wonder if they even cared the fact that I was so irate that I would not even consider leaving my stuff in their storage, and that they drove my possessions into another storage facility. Do they even wonder why? Do they even care? Had they dealt with me honestly, we'd be paying them rent every month instead we went elsewhere. I could only hope this goes out to as many people possible.

I caught their move and started helping them with my brother. They were so lazy and shameless fellows that on seeing this they became more lazy. After about 2 hours, I stopped them from picking more stuff and told them I am going to shift it by myself and they should now move the stuff to my new house (7 miles from old house). They did. After reaching new house, they demanded the money first, demanded 2 times more than what we decided over phone. We were almost in a war like situation but my brother stopped. They quickly ran with the truck and my stuff. Then I called the guy with whom I made the deal and he said I have to pay whatever they're asking.

My brother told me to pay at that time and later on we disputed it with credit card company. After 1 month, they took off the charges, but today after 3 months, I received the letter from credit card company that I have to pay the charges. The dispute is that movers want to charge me for travel time of 4 hrs (because they traveled from another city to shift my stuff), whereas my question is how can they charge for a travel time of 4 hrs when my new house is 7 miles from my old location. Anyhow I am going to challenge this in consumer court.

When they got to my old house a little after 8 am, the two movers started moving my furniture and the lead went over everything with me again assuring me that they would get this done quickly. He mentioned they accept tips and apparently I must not have responded to that in a way he would have preferred because I overheard him several times complaining to the other 2 movers that I wasn't going to tip them. I honestly had not decided yet if I would or not. It took them an hour to move my furniture with plenty of breaks. Jeff stopped helping at about 40 minutes. Once they were done loading my furniture, we drove about 45 minutes drive time to my new house.

Once we arrived, Jeff said he wanted to go ahead and run my credit card for the move. He said it would be for 4 hours. I said that wasn't right. It would be 2 hours for the move and one hour for the 45 minutes of drive time. He started arguing with me and telling me that it would be 3 hours for the move which would include the 45 minutes it took to drive to my new house plus an extra hour of drive time. He said it was a 4-hour minimum. I asked him to call his supervisor because I had never agreed to a 4-hour minimum. I had been told it was a 3-hour minimum and that’s what I had agreed to. His supervisor of course backed him. I had no choice but to agree to pay for 4 hours if I wanted my furniture.

I told him that if I was going to have to pay for an extra hour that I did not agree to, that I wanted my furniture unloaded within an hour so I won’t be charged for more time. That's when Jeff exploded. He put a lock on the truck and told his 2 movers to stop moving and get in the truck. He said he was leaving with my stuff. I told him that obviously if he left with my stuff, I would have to sue. He told me that I couldn't sue. That I had signed away my rights when I signed their contract and there was nothing I could do. He said it would cost me $1500 to get my stuff back out of storage. He was ranting, raving and shouting.

I immediately called the police. I kept begging him to just unload my furniture and stop wasting time that I was paying for. My fiance's 12-year-old daughter was witnessing this man have a complete temper tantrum. He kept saying how they had worked so hard for me and that I had not shown them any appreciation. Like I said, they took an hour to load my furniture with breaks and spent almost an hour in their truck driving to my new house all the while being paid the same amount as if they had been loading furniture. I did not understand why he was behaving as if they had been moving me all day without any sort of break and I had the audacity to ask them to get my furniture unloaded in an hour so I didn’t have to pay even more than the fraudulent amount they were charging me. I was completely hysterical that he was going to drive away with my things and that he was behaving so abusively ranting and raving on my street in front of all my new neighbors. I was begging him to just please give me back my stuff.

The police came and Jeff agreed to unload the truck. My fiance's mother who is 67 years old and I helped unload the truck because Jeff would not get out of it and would not in any way help other than to hand us things. At 11 am they had 3 items left to unload, but at that time, he put down 11:30 am on his contract. They were gone by 11:11 am, and that included the 30 minutes of drama with the police when he threatened to drive away with my things and told me I had no right. I find it completely appalling that he actually charged me for the time he locked my furniture up and would not allow his employees to unload it. I did not agree to pay 2 hours of drive time. They worked for 2 hours and drove for almost an hour.

That's the price I agreed to pay. The two movers kept apologizing to me and telling me they had never worked with this lead before. They kept telling me how sorry they were that this had all happened and that they couldn't believe his behavior. They were truly great, but I was so freaked out and upset that I honestly couldn't stop crying and shaking while I was trying to help get my furniture back before he snapped again. I'm not exaggerating this to gain sympathy. This was honestly the most horrific and out of control experience I've ever encountered.

So we took pictures and called since we had to pay for "insurance," we assumed that the call would result in an easy fix and they would pay the leather cleaner to fix the couch. We weren't even asking for repair of other damages (like a chipped wooden cabinet that moved).

Well, that wasn't the response. First, there was no call back. Then several days later another call from us was finally taken and they indicated that unless we purchased covers from them, they are not responsible for any damage. We were absolutely never given that option to purchase covers nor were we told that if we didn't purchase them, any damage wouldn't be covered. I will be taking this to the next level and will go to small claims court to recover fees for removing the water stains.

At 9:30 am, they called and said "they were on their way". At 10 am, they called and said "they were on their way". At 10:30 am, they said they were around the corner. Since I was on the same street as this place, how come it took 1.5 hours of waiting and they were still not there? I called the headquarters in Boston where the people were incredibly rude and condescending. I got no help at all. Also, they told me the p/u time was pushed back until 1 pm since they had been unable to contact me the day before to confirm date/time, and “thank goodness I called”. The home office had transposed 2 numbers in my phone number and never called the local office to check it. They would never have done the p/u if I had not insisted with the local office that I speak with the main office.

They informed me that I'd have to take 3 days off from my new job to wait for the delivery truck. They could not explain to me how I could do this and still keep the new job I was moving to VA to take. I decided to review and assess my options. They lied about p/u date, size of truck, wrong phone number, and could not give me a day when they would be there. I doubted all my stuff would even arrive. I decided to cancel the contract and figure out a plan B. Luckily, I mentioned the mover problem to a friend who hooked me up with friends of his. As I waited for these movers to arrive (same day!), the crew from F&S showed up at 3:15 pm. They were irate that I had cancelled the contract and wanted to take my stuff. I stood my ground and told them it was too bad they did not communicate with dispatch. It is my experience that there is no one in the entire company who knows what they are doing.

I called several times to request a refund of my deposit, but it looks like he will freeze over before that happens. These people tell you whatever they feel like telling you, whatever they think you want to hear. It is all lies. I'm glad I was able to get someone else to move my stuff. I shudder to think what would have happened if they had actually gotten my stuff in their possession, lost and broken I bet. It’s really interesting to me that there is not a 'customer review' spot on their web page. It would put them out of business.

I don't know what else to do. I was robbed literally and I feel bad for being fooled by them. In fact I am very angry about it, and angry at myself, for hiring them without checking them out. They took my last cent. It cost enough to move with first, last, security, and whatever else, and then this blatant lie. They should be shut down, and made to pay back the money.

I'm trying to find someone that can repair my table and my husband's dresser. It's not something that can glued back together as they split the wood on the pedestal piling boxes on top of it. They have not returned my calls, so I guess the BBB and small claims court will be next. Wish me luck. This is one company that should be put out of business.

Sandy acted as if she is so nice and honest. She is not! Once completing the estimate, she asked me to sign two documents--one for the estimate of service and the other document outlining the insurances--should I consider the service. It turns out the second document was the order for service. Sal called me on 3/30 to confirm the service. I explained to him that I did not order any service. He shared that I signed the order requesting service. I explained that Sandy asked me to sign the estimate and document outlining the insurance should I consider the service. My mother, who was from out of town, witnessed Sandy lie about the documents.

I spoke to Sandy today in hopes to resolve this professionally regarding the order. I was thinking that she would have been honest about the situation. Much to my surprise, she responded by saying "Well, you signed the document." I signed under the guise that she presented something else other than the order. I made it very clear that I wanted an estimate only. She was very aware that I had not made up my mind on selecting a company, as she commented that she understand and to give them a call should I decide on the service.

Sal called me today to explain that the contract was binding and that I may have to pay for the service that I did not ask for and have not received. He further explained that his legal department will seek to come after me for the amount of the services. However, he'll talk to a manager to see if I can pay a reduced amount of the estimated charge. I did not request the service from the start! Why should I pay for service that I did not receive?

You see it's not so much the money, it's the way they go about ripping you off. A consumer type company needs to come in and stop it. First, the person I spoke with, Robert ***, promised me the world. I told him with all honestly everything I had. I mean I had just moved so I knew that to get a correct price, it was vital you did not miss a thing, all the way down to a small lamp. I would later find out that Robert is just a snake oil salesmen. He could care less what happens after he makes the sale, I mean literally. It's as if he disappeared. He knew exactly what was going to happen.

Well, he estimated a price of 997.44. I also had to put a down payment of 670.50. He said this was a high estimate, that this is the best thing to do because this way you can only go lower not higher. This of course made sense to me. Total cost was 1667. Well the movers came in and packed up my things. So my things were packed, and they started their trip down to Miami. I get a call a few days after they left. The price now came to 2915! Now, I can understand a price change of 20%, more or less. But almost 100%. Robert said that his estimate was 2000 pounds off! I went to Kelly Blue Book, and some cars weigh 2000 pounds. And the most amazing thing is the most expensive and delicate things, my computers (I do all my work on a hand made 4 screen set up), did not get packed. I decided to put it in my car. How could you be 2000 pounds off. I did not even have 2000 pounds of things.

This is the thing. What do you do? Tell them you can't pay it? Tell them you're not going to pay it? Well ****, you can't because they have your things! Don't pay, and you don't get your things! It's a catch 22. Here is the craziest thing. Robert estimated 30 to 40 boxes. I had exactly 32! What in gods name was Robert doing to me? And why would anyone do that to someone? If he would have said the cost would be 2500, I could understand. But 1600! I told Robert, basically in tears, asking him what the hell happened.

But he is a snake oils salesmen and talks his way out of anything. I have been trying to get a hold of their service person, Tatiana *** since December. It's now March! Please, would someone, some company, look at my complaints and the others and please do something. The service they provided me went from a price of 1667 to 2915. And you are in no position to argue because they have everything you own. And I had less things to move than estimated!

I also ended up moving half the furniture by myself. They really know how to play the time game. They take a hundred breaks, they sit around talking, it's a big scam. I asked the movers if I could put a claim in and they said yes. So I called GINA who basically blamed the whole situation on me and told me they could have just left the TV there. I said they should have wrapped the TV like they were supposed to do but she just kept yelling over my voice. All of these other complaints are true and I would never use them again. Stay away!

Meanwhile, the guys were stealing items from my boxes which they had loaded on the truck. After several hours of trying to force my furniture in to the storage unit, they decided that they were done and took my things back to my old apartment. I have called them everyday since I moved on 09-30-09. They have been giving me the run around and they can't recall who they sent to move me. Those guys stated that they were not bonded. Father & Son deliberately lied to me about my move being safe and secure. I would like to be reimbursed for my entire move expense of $744.00 plus all the damages done to my furniture and the items that were stolen totaling $2,500.00.

Then we called to get our mattress back, and they said it would be delivered to her house between 8:00 & 8:30. Nobody showed or called. I am so angry. I wasted my money. I could have done this myself. I will never recommend your services, at least not at this moment. I called the day of moving, and I didn't remember whom I spoke to, but he had a bit of an attitude. I told him I hired three guys, and he said the driver called and said he didn't need 3 guys. The whole point was to cut down on time. That's what I hired and that's what I should have gotten. Who makes the decisions there? Your driver or your customer who is paying for the work. That's ridiculous. The only thing I got compensated was 5 bucks off an hour. I am so sorry I paid for your services. My hard-earned money was wasted! I hope you can make this right!

You guys are really something else. Ben, great customer service! I guess I am not the only cheated customer. No wonder you cannot afford to lose anymore. Your company is a joke. Steve, owner? Thanks for calling me back! The only thing you did have right was return my mattress. And for Ben to tell a customer they are a liar, maybe you should look at your employees. Or maybe every customer is lying right? WTF. I am done with your company and rest assured no one I know will ever use you. I work in a large facility! Oh look, more compliments from your lying customers. Surprised?

My move took place on 6/28/08. I was told the 3 movers would be there between 10 and 12. They did not arrive until 2:30 pm. They started around 2:45. By the time they arrived at my new condo, which was only a 45 minute drive, one of the drivers called the office. He informed me that my cost was $1180.00. I was furious and wanted to speak to someone. I spoke to a man by the name of Sal. He had the nerve to tell me that if I didn't have all the money in cash, that my furniture would be taken to their storage.

I understand of an estimate being slightly over but, this was ridiculous. I had to run to the bank and get the money. I called the office back again requesting the last names of sandy and Sal. I was informed that they couldn't give that information. The movers finally completed the job at 10:00 pm. I was livid and told them to leave. The next day, I inspected my furniture and realized they broke my large living room lamp and scratched up my bedroom set. Alot of my glasses and expensive christmas ornaments were broken. I am still waiting on the company to get back to me regarding my damaged property. I am trying to understand why is this company still in business?

We eventually had to leave them to close up the house because they were not finished in time. This was very stressful for us as we would rather have locked the house up ourselves. Chris verbally advised that the furniture would be delivered in Princeton the following weekend (4/25/08) if we were to avoid storage charges. This was confirmed by the driver when loading the furniture. As such, we had to get our apartment early (9 days) to allow this delivery. We made arrangements to sign the apartment lease on Friday 4/25 at 4pm to avoid storage fees.

On Friday my husband and I received separate calls at 10am saying our delivery would be at the apartment between 2:30-3:30pm as they were already in New Jersey. We both cancelled meetings in order to get to the leasing office to sign the documents and wait for the delivery. At 5pm the delivery had still not arrived so we phoned the Dispatcher at Father and Son. They said they would find out where it was. We waited and called again - this time we were told the van had broken down in Savannah Georgia. This was surprising given we had been told it was in NJ earlier that day.

We waited over night and called again on Saturday at 9:30am. We were told at this point that our furniture had never left Jacksonville and wouldn't be delivered until the following weekend. The customer service was terrible and we were passed to 2 people of which one put the phone down on us. We tried to get the phone number of the owner but were told no - we left him a message to call us. Nothing happened. We went through the small print of our paperwork to see what recourse we might have and realised the driver in Jacksonville put an agreed 5/10/08 delivery date on without us realising so giving themselves longer than they verbally stated to get us the furniture.

The following week (Thursday) we got a call from the new driver asking about new delivery options. He gave us the option of a Sunday delivery which we took as we had already taken enough time off work. The driver then called us Saturday evening and said the shipment wouldn't be with us until Monday morning. We had to then take more time off work. When the furniture arrived they wouldn't unload until we signed a disclaimer saying we wouldn't dispute charges through American Express. We were left with no option but to sign. The men proceeded to unload the truck with very little care, again banging our hall, stairs and landing with the heavy furniture.

When we started to unload boxes, they had packed things carelessly with the garden strimmer packed in with kitchen items. None of the glassware had been packed properly and items were broken. The whole experience was terrible from start to finish. We left 3 messages for the owner to call us to rectify the situation - he didn't call back. We spoke to Chris (Sales Rep) and he said they don't give refunds for the extra costs we incurred due to their constant miscommunications.

Painting of house in Jacksonville before our renters moved in - still to be invoiced by our property manager Rent for apartment in New Jersey due to early access $840 Painting in new house in New Jersey - we did this ourselves Side of our desk was damaged Glassware broken Picture frame (2) broken leather couches damaged Crack in leg of dining room table

Physical damage done to my downstairs hallway, black streaks from either their filthy shirts or moving pads. The 2 walls going up the staircase have tears in the sheetrock, holes in the sheetrock and gauges. The furniture piece they were bringing upstairs to one of the 2 bedrooms was a normal size armoir. They not only tore up the place, broke my wall sconce they decided to bring the piece down, tell me about the damage at that point. AT what point did they say lets stop and tell the homeowner after the first hole?

Then they see the large entertainment unit, and our empty 50 gallon fish tank. They flat out refused to move the fish tank, because it is glass, and pitched a fit about having to move our furniture up 3 flights of stairs. So we dismissed them; nothing got moved.

We called the office (by now, it's 9:00 at night). The lady was apologetic for the attitudes of her 3 employees who complained about having to do what they were being paid $110/hour to do, and said she would have the manager call us immediately. He didn't call. So we called him this (Sunday, 6/1/08) morning.

He called me a jerk because his guys moved our couch for free.. I was heated, so to try to handle this professionally I asked my fiance to call him back. He called her a #$% when she asked for the owner's number, and refused to give it to her. We're filing complaints with every consumer complaint agency/company we can possibly find, and I'm telling Ken. For $110/hour, they should have been kissing my feet, not griping about doing their jobs, refusing to move furniture, and insulting their customers for being upset about the ignorance of their employees.

Now, we're paying rent in an apartment we're not inhabiting yet because they refused to move our furniture (they are a MOVING COMPANY!). And, we're having to ask our friends and family now to give up their time to help us move. We should have went with them to begin with.. it's way cheaper and they won't call us jerks at 8:00 in the morning for trying to stick up for our consumer rights.

Once we get into the new house I realize my cell phone is missing. Of course we didn't have our new land line hooked up yet and I was really upset because I had no means of calling anyone if I went into labor. I thought maybe I had packed the phone by accident but my husband wasn't so sure of that. He continued to call it and low and behold Mike King (one of the movers) answered the phone and asked who was calling. My husband used some explicit words and Mike hung up.

After realizing that they had stolen my phone we had it turned off and bought a new phone with the same number. I received several calls from people asking for Mike after that. When I called Father & Son to let them know they needed to reimburse me for the stolen property they gave me the run around about how they were going to find out who did it etc but they never did anything. I filed a police report against the thief but it got me no where.

I gave birth 7 days later. I try to console myself with the thoughts that any jerk that would take n extremely pregnant woman's only means of communication pretty much has a one way ticket to ----. I will continue to tell everyone I know how down right evil the people are that work for that company. DON'T USE THEM FOR ANYTHING!

panic attacks, emotional stress, a $200 + bill for a new phone

was told once more that there would be someone there between 1-3 o'clock well guess what you guessed it 3 came and no movers 4 came and no movers so i had to call again, at that time i was told maybe 7 8 or 9 o'clock that night if i was lucky but was told that they most likely would not be there at all, so here i was no movers with a deposit they required. $50.00 I was in a panic. so i call reliable movers i told the man that i had hired father and sons moving and the first words out of his mouth was they never showed up much less calling you letting you know what was going on to my suprise i was shocked! he told me he would have a truck out there within 1 hour and there truck was these 2 men that moved me had everything out of my house and into my new place within 3 hours they worked their tail of and did a fantistic job. i called father &son and told them there services
were no longer needed i hired someone

else that was going to show up.

i have been told twice that my refund would of been refunded on the 17th of march i have not seen it as yet so i am going to file a dispute on my credit card, because i feel i cannot trust this company. i told the manager of father and son that i would not recommed there company to anyone ever, think they did a 78 year old widowed woman dirty.but from talking to other people i am not they only senior they screw and could care less about it.

p.s. reliable moving and storage was $85.oo cheaper than father and son.

Pick up day was August 27, 2007 with a delivery date to VA August 29-30, 2007. I waited and waited and waited for them. Didn't leave the house as I didn't want to miss them. I called and couldn't even get anyone to tell me where they were or even when they were going to deliver. The girl answering the phones over Labor Day weekend was extremely rude and couldn't give me an answer as to what to do to track my furniture. She just huffed when I asked her, like I was bothering her.

I then went on line and found all the terrible thing about this moving company. I panicked. Finally, on September 5, 2007, after not hearing anything from anyone, our mover Carl called to say he'd be here in an hour. Three hours later he arrived.

My brand new couch had grease on it and was ripped, my brand new love seat was filthy, my entertainment center was broken and they supposendly packed my kitchen table top in the way front of the truck and couldn't get to it right then so I was told that Carl had to go to Washington DC to unload the rest and would be later on that day or the next day with my table top. I have the legs and the kitchen chairs that were also filthy when they arrived. My kitchen set was only 6 months old.

Needless to say I got the run around on when I would get the table top. I called and called and was told it was coming - but as you can figure out it never arrived. Now I have to send in a claim form which has to come from the office in FL first. Then I have to fill it out and get it notarized. All of great inconvenience. Pictures were taken too and sent. In return I receive a letter to be notarized again stating that I will accept $168.00 for all the damages that occurred. I was outraged - but I had it notarized and sent it back in. Certified letter and this is costing me money for their inconsideration of my furniture.

That was in October it is now December and I still haven't received the lousy $168.00 that doesn't even cover the cleaning of my couch, or replace my kitchen set or entertainment center.

They did not call me just put my furniture in a storage unit somewhere in the city and will not tell me where till I pay for the move. I am not paying until I get my furniture~! I have called several times a day for the past few days to speak to the owner a Mr. Mike DeSilva and no one has called me back with where my furniture is, how much I owe, and where do I send the money.

They quoted me $2000 in the beginning then when they got to my house they said because I did not have the money for them it would be $500 a day to keep the furniture on the truck. This is outrageous! It was there error and they did not even have the decency to apologize! I am still waiting on my furniture and the owner to call Me!

On the day of pick up they never showed up; after numerous calls to their office they told me they would be coming on Saturday morning. On Saturday morning when they did not show up and I called back they said that the truck was in Connecticut -- the pickup was in Massachusetts -- and they did not know when it would arrive to me. (This is the same thing they told me on Thursday.) They also said they did not know when the truck would get to its destination, and still would not tell me how much money I needed for them. It was an incredibly upsetting experience.

We lost several days of work, we re-arranged numerous activities, and we are now left without furniture. It was very upsetting.

To make up for this, they said they would load my furniture first thing Saturday morning. My furniture would be the last items on; the truck would go directly to New York, where me things would be unloaded first. That way they could guarantee the schedule.

None of this happened. The truck did not arrive on Saturday, I was not going to be the last on, and they had no idea when the things would be delivered to my son in NY. I would warn anyone to stay away from this mover.

I walked into the office and asked for Mr. Howard. I was told he was not there. I told the 2 men there that I needed something done TODAY. I was told, Do you see a F------G truck in the driveway? I said what did you say?, and then I was told to get the F--K out of there! Both men came toward me and one of them put his hands on me, and I hit him. We ended up outside where I went PAST my car, as it is BRAND NEW, and I didn't want them to know it was mine. It didn't work, because they musst have seen me get out of it. One of them kicked it , and then picked up a rock to throw it. I went back and hit the guy.

Both of them were hitting me, and I was hitting back at them. They then ran back inside the office, and I went to the police station to fill out a police report, and hopefully I can file charges. I have had physical damage to my neck, nose, and head. I have damage to my new car. I also have a house full of furniture and boxes to go to Las Vegas, and no mover.

Broken boxes, broken items, 1/4 of the items were left at the old house and I had to take an extra day off from work to retrieve.

• The movers seemed hung-over and surly. None introduced themselves or asked me my name, or ever used my name. One barely responded when I talked to him. One boasted about how he “thought about going home to get his gun when gang members harassed (him).” I thought this line of unsolicited conversation inappropriate and bizarre.

• Your head person spent at least 15 minutes going over the lengthy contract, and collecting my multiple signatures, when I believe he should have been working on the move.

• Christy assured me there were no “hidden fees” beyond the hourly rate she quoted on the phone. I had specifically asked her twice about this. However, when your movers arrived I then discovered there was an 18% fuel surcharge fee. (They also left the engine running the entire time). I was very upset to discover this, and strongly protested the deliberate misinformation Christy provided. Your head mover glibly said “ah, Christy’s always giving the wrong information.” He also bad-mouthed your company several times, and talked about going to another company.

• The rental Penske truck they brought had a hydraulic lift that was cumbersome for them to operate. At one point the lift overheated and they stopped working for 20 to 30 minutes.

• It would be an understatement to say your three movers moved extremely slow. The move took three hours and 15 minutes. I know it does not take that long since I have done this same move with two other people with a rental U-Haul truck in literally half the time. I believe I should be compensated for their late arrival, and their slowness in conducting the move. I explained to Christy prior to contracting with your company I anticipated the move taking well under two hours to complete. Again, it took three hours and 15 minutes.

• FYI: I used a local moving company a few years ago, also with three movers (who, unlike your personnel, introduced themselves, and were very professional). They completed the entire move in 1.5 hours, and that was moving from a second floor condo into a house seven miles away. This move was ground floor in both instances, with transit distance less than a half mile.

• Your movers broke a wooden case, spilling cassette tapes. They could not follow basic instructions, frequently putting objects in the wrong rooms that I then had to move myself. They lost the back to a CD/cassette player. Two off-white throw rugs (seven feet by three feet) made it onto the truck but they did not make it off the truck. I would like these rugs returned or else be compensated for their loss: ($60).

• When your movers returned to the truck at the end of the move they were overheard muttering obscenities. I would like not to think that the misinformation provided by your scheduler and the lateness and caliber of these movers is representative of Father and Son Moving.

I explained my pay check had been deposited but had not cleared so I had no more cash money. He then requested that the sales person (Val) who filled in for the driver that day called and explained how things had taken longer than anticipated and asked for permission to except a personal check from me. He got into a discussion with the person (Regina) and was telling her what happen and at some point he started telling her that I did not have any money and he was going to stop the guys from working and leave. I said that I had all the money in cash with the exception of $137 which I would pay in check he said he did not want a check and start to verbal abuse me by yelling that I did not have any money and they would not continue to do the work while talking to the person on the phone.

Regina requested to speak to me and Val gave me the phone while continued yelling in the background. I explained to Regina what happen and that I had $620 in cash money and would give a personal check for the balanced she again explained that the company did not except personal checks. I said that was the only way they could get paid unless they sent someone back on Monday so she agreed to accept the check. While having this discussion she heard Val yelling and asked me who he was talking to and I told her he was yelling at me. She said to me that I did not have to put up with such disrespect from him, and that's when I asked him to leave my apartment, and continue to asked him to leave and then he said he was going no f****** place. I said if he did not leave I was going to call the police.

Many of these items were seriously damaged. Various scratches on dining room wooden table and entertainment console. Wooden bedroom dresser leg was split, sofabed upholstery was torn and scraped on cement and the wooden frame was broken - it can no longer be folded out to a bed. While some breakage is expected in moving, this was excessive and due to neglect on the part of the moving team that day. They did not follow proper company procedure with respect to blanket wrapping. We have called and corresponded with the company on numerous occasions and have been ignored.

We have submitted all proper paperwork with the company and are asking for replacement cost of the damaged goods

When they finally arrived to deliver the driver was drunk, as I was concerned about complaining and NOT getting my furniture I just let them unload. Well.. Washer, TV broke.. we are talking high end stuff here, and all of the wooden furniture terribly scratched up. There wasn't one item that they packed that wasn't chipped, scraped or broken. All the my dresser drawers were badly damaged. They even STOLE an expensive bed header. Everything needed repairs. When I complained about it both in person and over the phone they said to fill out the insurance paper work that BY LAW they have to abide. They didn't. To this day.... over a 18 months and I've yet to receive anything from them.

The first problem was that they arrived 7 1/2 hours late...yes 8:30pm!!! During the lapse in time, I was calling almost every hour on the hour, and finally they became very agitated and used abusive language as well as threated to have their crew turn around. Later, it was revealed by their own crew that they did not know they were supposed to move us until 8pm when they were in route home from a previous move. I spoke with a character by the name of John Johnson, supposedly the general manager out of Georgia. He was absolutely RUDE, UNPROFESSIONAL, and a DISGRACE to speak with. This company has no morals or ethics by which they operate. Their customer service stinks beyond belief. It is inconceivable to me how this company has managed to stay in business with service like this. Oh! for all of my aggravation and time, they gave me a whopping 10% discount on a $450 move! Just dandy!

This included a $10,000 solid cherry 4 poster rice bed, matching dresser, a big screen tv, and dropped our $500 wood computer armoire off a curb breaking it in half. It was destroyed. The move took twice the time it should have, and they charged us several hundred dollars more than they quoted us. When my husband refused to pay, they held our big screen tv on their truck & said they would not remove it until we paid them in cash. All the while standing around laughing at us.

I was on the phone with the dispatcher & someone who answered the phone on & off pretty much the entire move. I even asked them to intervene, and send out different movers, and I was ignored.

In the end I spent 6 months with the local Better Business Bureau going back & forth trying to get a settlement. There was no resolution, because I was told I signed those papers, and they would only give us $85. Which we never got by the way. I just finally gave up. I don't understand how this company stays in business, or why someone doesn't put them out of business permanently??? It baffles me.

On Friday October 22, 2004 Father and Sons Movers (of Jacksonville) was hired to move me from Chicago, to Kansas City, Mo I spoke with a representative of the compnay Leon, we had even pass e-mail back and forth, I aggreed on the prices and was packed and waiting for them.. 9:00 am roll around no call no show I called this company at 10:00 am I was told that they were out to lunch when I asked for the Dispatch they say she was out to lunch and to call back, I waited until 1:00 still no call-back when I did get in touch with them they had the nerve to say that they had a problem and will be out to pick-up my things on Saturday 10/23/04, and if I didn't like it they would give me back my DEPOSIT and they hung-up the phone...

I called back and get recording finally when the call was put through I told a Gentleman who wouldn't give me his name that YES I want my deposit back NOW.

Also I found out by accident that a Pat Langley was in charge of refund and that it was a hit and miss getting her.

I had to find another mover locally they in turn charge me $ 2.250.00 to move and was here in 3 hours...

I want my deposit back of $ 350.00

Our CD media tower is missing.

Then I am told that I have to pay a little over $1500. I was about to start crying on the phone. They told me that if I didn't have the money they weren't going to give me my stuff. I was worried because I was not sure if I was able to get the money.

My uncle paid the movers. Turns out that they gave us a box that wasn't even ours, and they haven't delivered one of my boxes and my Gazzelle (exercise equipment). I called once again and was told that they were still in the area and that they would deliver our missing stuff but they didn't. They still haven't delivered our stuff. I have been waiting for 2 weeks!

I just called right now and he told me to call tomorrow.

Very disappointed and very upset. This is the worst moving company ever.

I want people to know that this company is not good.