Bellhop Reviews

Confirmed Moving Date Changed: We were informed at the last minute that our moving date was not guaranteed. Movers Unprofessional: The movers, who arrived in an Enterprise truck, were subcontracted, not Bellhop employees. They lacked professionalism, appearing disheveled and unprepared. Lack of Supplies: The movers had insufficient blankets and no proper packing materials, forcing us to use our own resources.

Day of the Move: The moving day was rife with stress and mismanagement: Incorrect Timing: Confusion over the scheduled time due to a timezone mix-up, causing unnecessary panic. Unprepared and Unprofessional Staff: The team leader brought his toddler to the job site, contributing further to the unprofessional atmosphere. The movers were inadequately prepared, with minimal moving supplies. Constant Threats of Insufficient Space: We were repeatedly warned that our belongings might not fit, despite prior moves having no such issues.

Post-Move Issues: Avoidance by Bellhop Representatives: Attempts to contact the Bellhop representative who arranged our move were futile. Empty Promises: Conversations with the CEO and other supervisors during the move promised resolutions that never materialized. Severe Damage and Carelessness: Our belongings were carelessly handled; not properly wrapped or secured, resulting in significant damage.

Conclusion: This move was marked by a severe lack of professionalism, preparedness, and honesty. What was advertised as a stress-free and efficient service turned out to be a distressing ordeal, with movers who seemed barely more capable than if we had hired random people off the street. The experience was so far from what was promised that it felt like a blatant case of false advertising.

Demands for Resolution: We have captured extensive video evidence and possess all relevant communications. We are seeking full reimbursement for the move and compensation for damages, which we estimate to be at least $10,000. Final Thoughts: If you value your belongings and peace of mind, I strongly advise against using Bellhop. This experience was not only stressful but also deeply disappointing from a company that claims to be a leader in the industry.

Good Move picked up on April 28. It turned out (according to the driver) that my wife's stuff was like 3 or 5 times more than the original estimate. United did an absolutely terrible job on the estimate. RICK and AUSTIN are to blame for that. Austin was the one communicating with my wife – he got the video she sent of her stuff, and he should have made it clear that she had 4 to 5 times more stuff than the original estimate. He did not. Incompetent, didn’t care.

We left out a bunch of items planned for the move, and finally added 200 cu ft to the original 364 cu ft. They did new pricing and added a bunch of charges that were NOT on the original estimate, and the total at that point was $4041.52. The driver couldn’t negotiate the deal – that’s not his job. It was Sun afternoon, and we were basically stuck, so Holly’s brother in law wrote a check for $1770.76 (Holly had to leave for California several days earlier because we had our wedding planned for May 4 and it was getting down to the wire). I figured I could work it out with United later. Wrong…

United has never taken any responsibility. WHAT A HORRIBLE COMPANY. GOOD MOVE did not send our stuff by May 3. Then followed a nightmare of no communication, bad service, many additional charges, etc., from Good Move. I contact United many times to try to address the situation, but all I got was resistance from BROOKS, the “customer service” person. SHE WAS AWFUL!!! We never got a new contract from Good Move, and so I assumed the same deal was in place that we made with United, but no. That was NOT the case. Each time I tried to discuss the matter with Brooks, she kept repeating, “You signed the Bill of Lading so that’s it.” Etc. I was finally told to email the owner COURTNEY, and I did, twice. I never got a response from her.

GOOD MOVE was a worse nightmare. I spoke to RENEE many times. She was incredibly condescending, and couldn’t promise any type of schedule (“Mr Glen, this is logistics… we can’t tell you what the schedule is. We can only call you 24 hrs ahead of time…” etc. Etc. Etc.). They kept holding our stuff, delaying, charging us for storage, adding more charges not in the estimate, more delays, etc. At one point, after they promised that they were sending the truck that day, and after we had paid even more (by then we were up to $4600), they did not communicate for 2 ½ weeks. I called, left messages, talked to AMANDA. She promised to speak to the owner, never got back to me… EVER… I asked Renee if I could email the company and I did, NEVER got a response.

I was desperate so I tracked down the owner (maybe absentee owner?) BENJAMIN ** in Florida. I called him and he promised they would deliver. I had to call back again and he said they would deliver in a few days. We also got our attorney involved, and they called Good Move and spoke to them. I also contacted the Colorado Attorney General’s office and they offered to follow up and I left messages with Good Move and My Mingle that we were starting legal action and would get a criminal investigation going.

Finally after all that pressure, they called (and blamed us for all the problems), said we had to pay $600 more money, which we did, and that we would owe another $900 when the truck showed up. The truck came on July 2. The driver said we had to pay another $1400, but I was able to convince him that some of the charges (shuttle, etc) were already paid for previously (and they were) so we paid $1000 and got the stuff… But… as he unloaded, we then found out that the two twin mattresses ($1100) were missing. Since then, we’ve discovered many more items missing, including 3 garment bags of my wife’s dresses, vases, sewing materials, office stuff, etc. With a total value of $2,150. Not to mention the personal value of the items.

The final amount we had to spend was $6100. And we didn’t get a lot of stuff we had in the original estimate, AND a lot of stuff that was put on the truck never made it. But Good Move didn’t care, won’t communicate, etc. On the phone with the driver and myself and my wife, RENEE called me (and said, “I hope he can hear this.”) a “conniving con artist.” WHAT A BUNCH OF CRIMINALS, RUDE, DISHONEST, AND INCOMPENTENT AS WELL.

After numerous calls, they finally told me that they could still provide me with movers but that I would have to rent my own truck and find my own driver. At ~4 pm, they said my new movers would arrive no later than 5 pm. The 2 movers arrived an hour late at 6 pm and finished my move at ~11:30 pm. These guys were great but my move was not a 2 man job! I was told I'd have a crew of 3 but only got 2 and naturally the move took longer than it should have, however, Bellhop won't work with me to cut any labor hours off of my final bill. I also had to pay for renting a Uhaul, driver, and transportation to/from the Uhaul rental location out of pocket which I believe Bellhop should reimburse me for. The only accommodation they made was not charging me $150 for a truck and driver, but my total costs associated with procuring my own exceeded that by nearly $300.

I contacted them asking for a partial credit and they didn't respond. They should reimburse my out-of-pocket costs and cut some of the labor hours since they didn't fulfill all of the obligations they committed to: provide me a truck and driver, start my move between 2 and 3 pm, and send a crew of 3. Not to mention the emotional stress of this move! I'd give 0 stars if possible - DO NOT BOOK THEM!

#1) They did not wrap nor put available moving blankets over or around the two bedframes that went into this pod, leaving them exposed to damages. #2) (Most important), the group did not have an appliance dolly with them and so they attempted to move the Kenmore Elite refrigerator by hand. They dropped it several times, dragged it and scratched it, left dents into it. It hit the face of one of them when they dropped it, and left a gash in the finger of another a second time it was dropped. By the time they got it into the pod it was severely scratched on both sides, with dents on the front stainless steel frame.

Bellhop made the matter worse! I took pictures once I noticed that this wasn't going well (see attached) and later on with assistance I removed items to get better pictures of the fridge. I submitted a claim about the damages to Bellhop ASAP. They came back ONLY offering me $150.00 for the fridge, because their policy is $0.60 on the pound for damages. Of course, this base policy is ridiculous for a multitude of reasons! A) I was not offered extended coverage, told about extended coverage, or offered movers insurance because I was not the customer (Offerpad was). B) $0.60 per pound means that they do not take into consideration items inherent value based on craftsmanship, quality of materials, technology, etc. Or essentially, they do not base recovery on an items MSRP or cost to replace.

I naturally complained about being offered this amount, and was offered an additional $150 ($300 total) as Goodwill compensation, likely because I had submitted a claim to the BBB by that time and they were getting involved. They refused to budge on this amount, and to make matters worse their claims process indicates that you either accept their terms within 2 business days or risk forfeiting your claim entirely... Otherwise if you don't accept their claim within 2 days then you lose the meager/nominal compensation that they are offering you entirely.

The response from their marketing team via the BBB's services was essentially 'We are sorry this inconvenienced you, but we are sticking to our policy and not reimbursing you more. Too bad, so sad that you lost your fridge' (see exact response below). I certainly hope that no one loses a TV, or has expensive jewelry damaged in a move, because at $0.60 per pound you are going to lose out! I've pasted their responses in email as well as thru the BBB as well for reference. Please don't make the mistake I did. You may choose to either forego Offerpad if the free move through Bellhop is a point of consideration, or ensure that you read the fine print and purchase your own extended coverage or movers insurance because they aren't going to tell you about it if you aren't the paying customer!

Called me at 2.15PM to tell me they were 15mins away....ANOTHER LIE!!! They didn't show up until 3.30PM and when they opened the truck all my items were DAMAGED as mentioned earlier. Had to take pics of everything and file a claim! Lily with their claim team tried to offer me $264 to replace my entire bedroom (bed/armoire/tv chest) as well as my marble table and kitchen table..ALL of them DAMAGED!! Not sure what the $264 would cover??? Very INSULTING!!! The "Manager" JACK increased the amount to $400 and it was either take it or leave it offer and he did mention that he's the only one and nobody else above him to rectify my issue since his boss what on maternity leave and he was making the calls, his words where "our intent isn't to replace your items but to just provide a credit".

To replace all my items would be $8K so the $400 doesn't buy me a bed or half of my stuff they damaged. I asked them to take the bed and damaged items with them since I wouldn't be able to use and the truck driver refused to do so since he had another job and he had nothing to do with those items, not wanting them on his truck...NOW I have to find another company to dispose those items since they don't fit in my car to move them from my house that they left here, even though their rep. Michael ** said they would take them with them since they broke them!!! STAY AWAY!!! WORST COMPANY TO TAKE CARE OF YOUR STUFF!!!

One of their movers dropped our washing machine not once but TWICE. The first time, I was assured the washer was fine/not damaged, the second time, the mover dropped to the ground and rolled around on the ground like a scalded dog because he dropped (not placed) the washer on his toe (this was not the first of his dramatic outbursts). Not only did they drop the washer, they dropped a $1,500 treadmill on hardwood floors, they also dropped and damaged a cherry chest of drawers. The driver assisted intermittently to keep the team on schedule, which ended up being a failed endeavor as it took them 10+ hours to complete the move.

I am now battling back and forth with their customer service team lead, Jack Dent, regarding the broken washer. He is useless and has given no actual resolution to the problem. An initial claim was filed against the other items, which had noticeable damage. That claim was "closed" and Bellhop is refusing to address the issue of the broken washing machine (the entire drum was broken away from the inside of the washer, due to their negligence) because the first claim was closed. We were not aware of any damage to the washer since it was placed in storage, by their movers, with the assurance it had not been damaged in their possession. Bottomline - do NOT do business with the movers at Bellhop if you have any desire for your items to arrive unscathed and in working order. Run far and run fast.

The trucking service seemed fine, with a timely arrival at both loading and unloading locations. The unloading crew were also fine, at least in comparison to the loading crew. They did their best to tape the mattress cover back together before any further damage occurred, though they did add some minor damage to another piece of furniture by allowing part of it to fall off the truck deck when trying to handle too many pieces at once. The majority of our belongings did arrive on time and undamaged, so this wasn't an absolutely horrible experience, but Bellhop was not the cheapest of our options, and we chose them because we thought we were getting superior service for the added expense. I'm left wishing we had saved the money and gone with a cheaper competitor.

Single bedroom, in city move, 3.5 hours and 3 people with a truck rental. I just did a similar move in Sacramento but with a 2 bedroom and it cost me less than that. Bellhop is saying that they have no record of the transaction and that it isn't their responsibility. I still have the voicemail of the movers saying "Hi, this is (moving company name), we picked up your contract through Bellhop..." Check some other reviews, their backend systems (CRM) don't talk to each other (so they can claim there's no accurate record of your transaction) and their customer service is an insult to paying customers. I'd give no stars if it was an option.

Unresponsive leadership on the move itself - movers and drivers kept calling people at HQ. None of the movers or drivers work for Bellhop. The driver and owner of the truck decided he wanted to leave early when there was 25% left to unload and left with MY BELONGINGS, without even telling me. I had everything from my toothbrush to my kid’s pajamas on the truck and had to call the police to try and retrieve. It was the worst customer experience I have ever received. So much was damaged in front of my eyes and discovered more.