Bellhop

I was finally told this was stated in the FAQ…which I never encountered when booking. I also asked why I put in notes the safe and the weight of it and the booking was still confirmed, to which I was told they don’t always read that. I was given a partial refund, which I thought was fair. What I don’t think is fair, even though Bellhop charges a 2 hour minimum, the movers don’t get paid a 2 hour minimum…even if they finish early because they can’t move everything. We were also told the movers were notified they had a job the morning of the move, but I was told who my team was the day before. The guys who moved our things were very hardworking and did a great job. Just very disappointed in the experience with Bellhop itself.

2. They didn't have a clue how to pack a truck (or too lazy to do it right?) We moved twice in 6 months. First move we fit everything into 2 trucks. Then we sold a significant amount of furniture (an entire dining room set for 8 with a china cabinet and sideboard, an upright freezer, 3 dressers, 2 outdoor rubbermaid storage things, 1 couch, 1 bed...) so we had much less to move. Bellhop's movers couldn't do the much smaller amount in 2.5 trucks! So, w are renting a Uhaul this weekend so my family can finish the move we paid Bellhop to do.

3. Maybe I wasn't clear enough in my instructions. A list of things that absolutely must be moved... Uhaul truck this weekend.

5. Moving in the rain sucks! So move quickly. When you take it off the truck put it right into the garage or the house right? They left furniture, couches, chairs, and very expensive hand and electric wood working tools to sit out in the rain. Any idea how long it takes to dry out pillows, cloth couches and chairs? Or to sand the rust off boxes of hand tools?

6. Moving 101 - put the boxes and furniture in the room the client tells you to put them in.

The one and ONLY time we will use Bellhop.

I said, "But you boosted the price." Oh Kristin the manager even told he the movers did not wrap my items like asked she would terminate them. She phoned the workers. They laughed at her and began stating they had other jobs and could care less. They stood on my food cooler. The short mover did to unscrew my fridge prior to ripping the door off and denting it. I have holes in my walls as they didn’t use a dolly nor pack the truck correctly. They tore up my items more bringing them in the storage as well. They used explicit language speaking to us we were traumatized. After pleading with the company to stop the move during the move the company said no. Bellhop sent a Megan to try to get me to take 386.00 for my items being damaged, which I told her goodbye! There was thousands of dollars of furniture damaged why would you call me asking me that.

She said, "You won't get much in claims and should take my offer and not file a claim." They said I owed 457 and until I pay it my claims would not even be filed. I phoned them to pay the 457. A guy said I didn’t owe anything.. only for me to be told at a later date I did. They told me they played the call back and he did not say that they said they would send me the call. Never sent it because they were lying. This company destroyed all we had left, they did not include all the damage I included in my claim. Only covered a few items with a payout offer of 386.00. They really tried to offer me 170.00 for a 2,000 fridge they tore off.

In Total they offered me 386.00 for tearing up my headboards, footboards, coffee table, dining chairs, sitting chairs, oversized glass mirror, fridge, washer. They sat my white sofa pillows on my fireplace bare where dirt firewood etc was, now they need to be cleaned and I should never have to leave to purchase stretch wrap as they had none. Sure I have more items damaged but the way they packed my storage I can’t get to other items. Had they used stretch wrap some of my items may have been saved. It was traumatizing as my family watched in horror disbelief after already being traumatized by the disaster. I phoned the company several times. They did nothing during that move.

While the customer service team did seem sorry, they did not seem to understand how difficult it is to reschedule a move 24 hrs before it happens. Moving is literally always time-sensitive. They did not seem to be trained in how to deescalate angry customers. They apologized, but offered nothing to make it right. I even said "please give me a reason to not leave a bad review, because I hate doing this and want to be able to recommend you" and they said "well, you do what you have to do." and offered to refund me, but that was it. I have moved several times with "old school" companies, and never have had someone cancel less than 24 hours before my move. This company made me angry cry (not pretty), pay extra, and did not do anything to make it better. Using Bellhop will make your move even more stressful than it already is.

1. I hired the service and the quote was for 4 hours. It took them 10 hours to complete the job. Complete messed up my preparations, and I had to lose an entire day because of this poor planning.

2. The movers were slow, we're not careful with my furniture. I have many furniture pieces broken, lost or scratched. I could see them throwing my furniture around, kicking pieces that fell on the floor. But this is not the least of the problems!

3. They disassembled my couch and kitchen table to move. That is ok. But I read from the website that Bellhop will assemble it back. Well, they didn't. I asked them not to re-assemble the couch and I needed to know where to put it, but the kitchen was never put back in place. I had to do it myself this morning. The worst part is that they never gave me the screws, the bolts. I have no idea where they are. I had to go and buy new ones. There are parts of the couch that I do not know where they are and I can't assemble it back on.

4. They wrapped some of the first but not all. However, waking by the apartments today I FOUND ONE PIECE OF FURNITURE HIDDEN in a far area of the apartments in the 1st floor. I moved to the 4th, they came in through the 2nd. There was NO REASON for it to be there. The only conclusion is that they hid it there because they broke the window glass door.

5. I learned during the day that they had another move scheduled for 2pm, but it was clear they wouldn't do the work in time. So they cancelled. That, which makes me assume they dragged their work to make it last the entire day and make their profit at my expenses.

6. All the time while moving things they would be talking with family members on the phone, stopped to check up on social networks. No wonder it took so long.

7. The truck driver had to jump on and help to get it done before 7pm (started at 830am). And in the end I was helping move the last loads of furniture.

It was a total disaster. I will do all I can not to have anyone else use bellhop again. Terrible, TERRIBLE experience.

So we said "OK just deliver it to one location and we would deal directly with their management." But they spitefully decided to dump the whole job and took everything off the truck, and we were forced to find another moving company. The manager called me and said they were willing to take off one hour, but still charge for two. I had to contact my bank and file a fraud claim because they were never authorized in the first place to take the money out of my account. These folks may advertise bargain basement prices, but they also deliver bargain basement service. Do not trust them, they will screw you over with impunity and leave you hanging - they do not care.

Day two movers were better, but they did not get all my belongings moved and just left with a "sorry". Not acceptable and once again caused me to have to pay more money to hire another moving company to complete the job. Bellhop was what was provided to me through Offer Pad. I will never use or recommend Bellhop for anything! This "free" move ended up costing me more than what I would have paid for an independent mover that actually cared and could provide quality service. HORRIBLE EXPERIENCE!

That morning, Three out of the four movers showed up, and the owner of the moving truck showed up a little earlier than them. Everything started out good and they were professional in uniform, with a great personality. They began to move our stuff fast and took care. About an hour later the 4th individual showed up. Look like he just rolled out of bed with no uniform on and looked like he hadn't showered in a few days. This particular gentleman did barely any work. Let the other three move everything around while he huffed and puffed and sat around most of the time doing a poor shrink wrap job on tiny pieces of furniture.

The gentleman then decided about an hour into helping move all our stuff into the truck that he was going to light up a joint and smoke pot on the front of our property. Now while it is legal in the state we moved from, our realtor and buyer were supposed to show up at any given time. And just because it's legal doesn't mean it's okay to do that on somebody's property.

Things started to get slightly worse in the afternoon. The movers started to slack off and take their time....Pieces of furniture were not being wrapped properly and they were starting to be careless with boxes and furniture. They did not have enough shrink wrap, so I had to run to U-Haul and buy it out of my own pocket. They had no dolly, and a huge Tangled ball of straps that they used to strap our stuff into the truck. What really took the cake this day was that my wife had medication that was taken out of the kitchen drawer, deliberately. Even after we bought them lunch, tipped them and helped them move to make it easier. At the end of the first day the truck got loaded, and we came out to the driver pulling away without even locking the back door!

The arrival was FAR worse. The truck was on time at 11am, however the 4 workers that were supposed to be there at 11....didn't show up on time. Instead only 3 workers showed up, and they all showed up 45 min late, without warning. We had our stuff put into a storage unit,.because we are buying a house. According to the very nice people at the units, the workers showed up...yet again disheveled, no uniform, and were climbing the fence to get into the unit, rather than call or go to the office. The movers also gave the site staff issues multiple times prompting them to call us ...

We had to get a second storage unit, because the workers didn't pack the unit correctly. So this is now costing us an additional $300 a month due to their sloppy, half done work. Had it been packed properly we could have done with one unit....Instead, they just threw out stuff into the unit, put heavy boxes on top of fragile and Glass.

We had boxes marked with orange tape that we made our long distance coordinator FULLY AWARE, needed to be put in the front of the unit. Not a single box was put into the front of the unit. Between the loading, unloading and transit....damaged approximately $10,000 worth of our stuff. We had to spend two days unpacking the unit, going through every box, taking photos and repacking the unit. Defeating the whole purpose of hiring movers. What was Bellhop's response? They are still giving us a run around with claims and beating around the bush. Our "claim" was supposed to take 1-3 days....It's been well over that.

Now on April 21st, it's been almost a month of dealing with this company. We called, and tried to handle this with our long distance coordinator however he just went MIA...So we called and filed complaint after complaint. Got a different person every single time. Kept getting told...someone will call us back. Someone will get back to us. Having to explain ourselves every time. Absolutely disgusting customer service. No one is on the same page and the left hand doesn't know what the right is doing.

1000000% an absolute joke of a company. They may be great for short moves, but not for long ones. We will continue to fight to get reimbursed for the damages, the service we paid for that was a joke and the time we have wasted with Bellhops....IT'S NOT WORTH THE HEADACHE!!!!

Most concerning was the workers' attempt to hide the fact that one of them let a dovetail drawer fall out of a table while unloading it. This resulted in the door being significantly damaged. He attempted to hide the damage by placing the drawer back into the table. I was only alerted when a neighbor told me he saw it happened and watched the workers laugh as they attempted to hide the damage. I will note that I have moved multiple times over the years with most being long haul moves. The amount of damage caused by Bellhop Movers far exceeded the total of ALL of my prior moves by a significant amount. In fact, on each of my prior moves, any damage (if any) was so insignificant that I did not even bother to mention it to the movers.

The customer helpline phone number isn’t answered, by the way. Bellhop will tell you that they are short staffed. I have an apartment full of broken furniture. Bellhop May be cheaper than the alternative, but it is most definitely not worth it. Good concept. Horrible execution. And even worse customer service. They are not motivated by your dissatisfaction.