Bellhop Reviews

The company makes no effort to be transparent about pricing. They quoted me 4 hours to move a 750 sq. ft. apartment just 3 miles, with only one large furniture item (a 3-seat couch) and total possessions that filled only half a truck. The move ended up taking nearly 11 hours, and with all charges, the cost exceeded $3,000 - an outrageous, predatory scam.

When I reported these serious issues mid-move, Bellhop lied about sending help and never followed up. Post-move, they falsified documents sent to my credit card company, falsely claiming more movers were present and that I never raised any issues or concerns, despite extensive communications proving otherwise. The Better Business Bureau (BBB) has been trying to hold them accountable for years due to an overwhelming number of similar complaints (1.2-star rating, 131+ complaints), but the State Attorney General offices have not yet taken action. This company is a scam, a bait-and-switch operation, and a consumer nightmare. If you value your time, money, and sanity, hire one of the many alternatives to Bellhop Movers.

On top of the inadequate damage compensation, the movers in my case were late, and two of them didn’t even bother to show up until almost 30 minutes into the move. Despite this, I was charged the full amount. It’s clear that punctuality and professionalism are not priorities for Bellhop. Unfortunately, my experience isn’t unique; similar issues with tardiness, incomplete teams, and careless handling of belongings are echoed in reviews on platforms like the Better Business Bureau (BBB) and ConsumerAffairs.

Bellhop advertises itself as a modern and efficient moving service, but my experience, along with the complaints I’ve read from others, suggests otherwise. From operational failures to an arbitrary and insulting damage policy, the company seems to have systemic issues that undermine its reliability and trustworthiness. I cannot recommend this service to anyone and would actively discourage others from using it.

They assured me it would. They proceeded to roughly load trucks and broke and scared furniture. Only half of our items fit and when I said, "You’ll have to make a second trip," they said it would be extra and got very threatening over it. They brought the items they had loaded leaving other half at house. When unloading again were rough with stuff and only brought into garage. I had to rent a truck and finish loading the rest of our stuff myself along with hauling everything from garage to the rooms of the new house.

I am a disabled veteran that has a very bad back that struggles with lifting and carrying, which is why I hired a moving company. When I called Bellhop they informed me that they could only reimburse me 250.00 of a 2600.00 dollar move saying that was fair compensation. I explained I wanted half back because they only moved half my stuff and they rudely informed me it wasn’t going to happen and I could sue them. Which I plan to do!!! If you are thinking about using this company please be advised. They are not an actual moving company. They are brokers that hire out cheapest bid and keep the rest. I gave a 1 star rating only because you can’t give a negative one.

On a positive the driver AJ was very nice and professional. The loaders, other than the crew leader were positive on interactions with my wife and kids. Very disappointed in having fix their lack of discipline to finish the loading project. The second driver was not helpful or professional upon delivery. He slept in his truck without letting us aware we were good to start unloading. We waited about 20 minutes before checking on him, waking him up to get an update of next steps. He didn't help to open the trailer door which I found could be a danger and liability concern if one of us novice people got injured attempting to open the door and get the ramp prepped.

I did a lot of homework on finding a moving company. I've never utilized one before. Bellhop was the cheapest. I now believe they were the cheapest because of cutting some corners and ultimately costing me more money after the delivery/unloading was done. Items should not have been left behind. Trucks should not have taken off. They had more room. Zero doubt in my mind about this. The crew leader made this happen.

We just had our 100-year-old hardwood floors refinished and scratched them up and refuse to do anything about it. They had another move booked right after us so the guys just started stacking our stuff on the front porch. Furniture is in all the wrong places even though they were showed where to put it. They were moving so fast we had to force them to slow down because of the damage they were causing.

My Bellhop movers joked as they packed my items in the truck that the 26-foot truck was definitely overkill, that it would be a super easy and quick move, and we would be done very quickly. My belongings were going into a storage unit as I'm in a temporary living situation. The movers would not have to navigate moving my items into a new home so again, they joked it would be quite easy. My storage unit was about half full so I told my Bellhop movers before we left the house I was moving out of that I would need some help stacking items in the storage unit so we could ensure all of my belongings would fit.

When we arrived at the storage unit the team lead, Dwayne **, changed his attitude immediately. He looked at me with anger and disgust and said, "What are you doing? This isn't going to work! We have a 26-foot truck out there, we can't fit all this in! What are we doing here?" I reminded Mr. ** that I had informed the team that my storage unit was about half full and had asked them to help me stack items properly so we could fit everything in. I also reminded him of his own statement that the truck was not anywhere close to half full. Mr. ** continued to speak to me with irritation and indignation, saying "This is not going to work. I don't know what you're thinking. You're going to have to figure something else out. We can try to consolidate, but it won't be enough." He's the moving professional, so I began to panic.

The storage place was closed, so I reached out to a friend to ask if he had any space in his storage unit and he kindly responded that he did. Luckily, the unit was only 8 minutes away. I informed Mr. ** of this and he said, "Text me the address" dismissively and angrily. I asked for his cell phone number. He said, "What is wrong with you? I sent you a confirmation text this morning." I had forgotten, but I found it in my texts. Mr. ** then demanded I text him the access code to the storage unit, which I was uncomfortable with, but his anger had me really quite frightened. I was a woman alone, and this man had become very angry with me.

Mr. ** and his cohort had stacked a few boxes but they did a terrible job, so I decided that I would try to consolidate my storage unit on my own. I began moving bookshelves, dressers, boxes, lifting heavy items over my head on my own and by the time Mr. ** arrived back at the unit with some of my items I had properly consolidated everything. Mr. ** and his cohort continued to bring items in but they were not stacking properly according to weight and so everything would fit, so I had to direct them where to put items.

As it became clear that everything would indeed fit in my storage unit, Mr. ** approached me and said that he had been wrong. I appreciated the sentiment, but it didn't do me much good as I had already done the work myself. I told him that he had really frightened me and he replied that he didn't feel he had done anything wrong and that's not who he is. I'm sure that's not who he is, but I have no other information to go on other than how he treated a single 41-year-old woman who had hired professional moving help and received anger, dismissal and a refusal to do the job properly in return. I cannot express how stressful and scary this experience was for me. I cannot in good faith ever book Bellhop again because I cannot be sure that I will receive the help I paid for and more importantly, that I will be safe. I especially caution single women against booking this company.

Confirmed Moving Date Changed: We were informed at the last minute that our moving date was not guaranteed. Movers Unprofessional: The movers, who arrived in an Enterprise truck, were subcontracted, not Bellhop employees. They lacked professionalism, appearing disheveled and unprepared. Lack of Supplies: The movers had insufficient blankets and no proper packing materials, forcing us to use our own resources.

Day of the Move: The moving day was rife with stress and mismanagement: Incorrect Timing: Confusion over the scheduled time due to a timezone mix-up, causing unnecessary panic. Unprepared and Unprofessional Staff: The team leader brought his toddler to the job site, contributing further to the unprofessional atmosphere. The movers were inadequately prepared, with minimal moving supplies. Constant Threats of Insufficient Space: We were repeatedly warned that our belongings might not fit, despite prior moves having no such issues.

Post-Move Issues: Avoidance by Bellhop Representatives: Attempts to contact the Bellhop representative who arranged our move were futile. Empty Promises: Conversations with the CEO and other supervisors during the move promised resolutions that never materialized. Severe Damage and Carelessness: Our belongings were carelessly handled; not properly wrapped or secured, resulting in significant damage.

Conclusion: This move was marked by a severe lack of professionalism, preparedness, and honesty. What was advertised as a stress-free and efficient service turned out to be a distressing ordeal, with movers who seemed barely more capable than if we had hired random people off the street. The experience was so far from what was promised that it felt like a blatant case of false advertising.

Demands for Resolution: We have captured extensive video evidence and possess all relevant communications. We are seeking full reimbursement for the move and compensation for damages, which we estimate to be at least $10,000. Final Thoughts: If you value your belongings and peace of mind, I strongly advise against using Bellhop. This experience was not only stressful but also deeply disappointing from a company that claims to be a leader in the industry.

Good Move picked up on April 28. It turned out (according to the driver) that my wife's stuff was like 3 or 5 times more than the original estimate. United did an absolutely terrible job on the estimate. RICK and AUSTIN are to blame for that. Austin was the one communicating with my wife – he got the video she sent of her stuff, and he should have made it clear that she had 4 to 5 times more stuff than the original estimate. He did not. Incompetent, didn’t care.

We left out a bunch of items planned for the move, and finally added 200 cu ft to the original 364 cu ft. They did new pricing and added a bunch of charges that were NOT on the original estimate, and the total at that point was $4041.52. The driver couldn’t negotiate the deal – that’s not his job. It was Sun afternoon, and we were basically stuck, so Holly’s brother in law wrote a check for $1770.76 (Holly had to leave for California several days earlier because we had our wedding planned for May 4 and it was getting down to the wire). I figured I could work it out with United later. Wrong…

United has never taken any responsibility. WHAT A HORRIBLE COMPANY. GOOD MOVE did not send our stuff by May 3. Then followed a nightmare of no communication, bad service, many additional charges, etc., from Good Move. I contact United many times to try to address the situation, but all I got was resistance from BROOKS, the “customer service” person. SHE WAS AWFUL!!! We never got a new contract from Good Move, and so I assumed the same deal was in place that we made with United, but no. That was NOT the case. Each time I tried to discuss the matter with Brooks, she kept repeating, “You signed the Bill of Lading so that’s it.” Etc. I was finally told to email the owner COURTNEY, and I did, twice. I never got a response from her.

GOOD MOVE was a worse nightmare. I spoke to RENEE many times. She was incredibly condescending, and couldn’t promise any type of schedule (“Mr Glen, this is logistics… we can’t tell you what the schedule is. We can only call you 24 hrs ahead of time…” etc. Etc. Etc.). They kept holding our stuff, delaying, charging us for storage, adding more charges not in the estimate, more delays, etc. At one point, after they promised that they were sending the truck that day, and after we had paid even more (by then we were up to $4600), they did not communicate for 2 ½ weeks. I called, left messages, talked to AMANDA. She promised to speak to the owner, never got back to me… EVER… I asked Renee if I could email the company and I did, NEVER got a response.

I was desperate so I tracked down the owner (maybe absentee owner?) BENJAMIN ** in Florida. I called him and he promised they would deliver. I had to call back again and he said they would deliver in a few days. We also got our attorney involved, and they called Good Move and spoke to them. I also contacted the Colorado Attorney General’s office and they offered to follow up and I left messages with Good Move and My Mingle that we were starting legal action and would get a criminal investigation going.

Finally after all that pressure, they called (and blamed us for all the problems), said we had to pay $600 more money, which we did, and that we would owe another $900 when the truck showed up. The truck came on July 2. The driver said we had to pay another $1400, but I was able to convince him that some of the charges (shuttle, etc) were already paid for previously (and they were) so we paid $1000 and got the stuff… But… as he unloaded, we then found out that the two twin mattresses ($1100) were missing. Since then, we’ve discovered many more items missing, including 3 garment bags of my wife’s dresses, vases, sewing materials, office stuff, etc. With a total value of $2,150. Not to mention the personal value of the items.

The final amount we had to spend was $6100. And we didn’t get a lot of stuff we had in the original estimate, AND a lot of stuff that was put on the truck never made it. But Good Move didn’t care, won’t communicate, etc. On the phone with the driver and myself and my wife, RENEE called me (and said, “I hope he can hear this.”) a “conniving con artist.” WHAT A BUNCH OF CRIMINALS, RUDE, DISHONEST, AND INCOMPENTENT AS WELL.

After numerous calls, they finally told me that they could still provide me with movers but that I would have to rent my own truck and find my own driver. At ~4 pm, they said my new movers would arrive no later than 5 pm. The 2 movers arrived an hour late at 6 pm and finished my move at ~11:30 pm. These guys were great but my move was not a 2 man job! I was told I'd have a crew of 3 but only got 2 and naturally the move took longer than it should have, however, Bellhop won't work with me to cut any labor hours off of my final bill. I also had to pay for renting a Uhaul, driver, and transportation to/from the Uhaul rental location out of pocket which I believe Bellhop should reimburse me for. The only accommodation they made was not charging me $150 for a truck and driver, but my total costs associated with procuring my own exceeded that by nearly $300.

I contacted them asking for a partial credit and they didn't respond. They should reimburse my out-of-pocket costs and cut some of the labor hours since they didn't fulfill all of the obligations they committed to: provide me a truck and driver, start my move between 2 and 3 pm, and send a crew of 3. Not to mention the emotional stress of this move! I'd give 0 stars if possible - DO NOT BOOK THEM!

#1) They did not wrap nor put available moving blankets over or around the two bedframes that went into this pod, leaving them exposed to damages. #2) (Most important), the group did not have an appliance dolly with them and so they attempted to move the Kenmore Elite refrigerator by hand. They dropped it several times, dragged it and scratched it, left dents into it. It hit the face of one of them when they dropped it, and left a gash in the finger of another a second time it was dropped. By the time they got it into the pod it was severely scratched on both sides, with dents on the front stainless steel frame.

Bellhop made the matter worse! I took pictures once I noticed that this wasn't going well (see attached) and later on with assistance I removed items to get better pictures of the fridge. I submitted a claim about the damages to Bellhop ASAP. They came back ONLY offering me $150.00 for the fridge, because their policy is $0.60 on the pound for damages. Of course, this base policy is ridiculous for a multitude of reasons! A) I was not offered extended coverage, told about extended coverage, or offered movers insurance because I was not the customer (Offerpad was). B) $0.60 per pound means that they do not take into consideration items inherent value based on craftsmanship, quality of materials, technology, etc. Or essentially, they do not base recovery on an items MSRP or cost to replace.

I naturally complained about being offered this amount, and was offered an additional $150 ($300 total) as Goodwill compensation, likely because I had submitted a claim to the BBB by that time and they were getting involved. They refused to budge on this amount, and to make matters worse their claims process indicates that you either accept their terms within 2 business days or risk forfeiting your claim entirely... Otherwise if you don't accept their claim within 2 days then you lose the meager/nominal compensation that they are offering you entirely.

The response from their marketing team via the BBB's services was essentially 'We are sorry this inconvenienced you, but we are sticking to our policy and not reimbursing you more. Too bad, so sad that you lost your fridge' (see exact response below). I certainly hope that no one loses a TV, or has expensive jewelry damaged in a move, because at $0.60 per pound you are going to lose out! I've pasted their responses in email as well as thru the BBB as well for reference. Please don't make the mistake I did. You may choose to either forego Offerpad if the free move through Bellhop is a point of consideration, or ensure that you read the fine print and purchase your own extended coverage or movers insurance because they aren't going to tell you about it if you aren't the paying customer!

Called me at 2.15PM to tell me they were 15mins away....ANOTHER LIE!!! They didn't show up until 3.30PM and when they opened the truck all my items were DAMAGED as mentioned earlier. Had to take pics of everything and file a claim! Lily with their claim team tried to offer me $264 to replace my entire bedroom (bed/armoire/tv chest) as well as my marble table and kitchen table..ALL of them DAMAGED!! Not sure what the $264 would cover??? Very INSULTING!!! The "Manager" JACK increased the amount to $400 and it was either take it or leave it offer and he did mention that he's the only one and nobody else above him to rectify my issue since his boss what on maternity leave and he was making the calls, his words where "our intent isn't to replace your items but to just provide a credit".

To replace all my items would be $8K so the $400 doesn't buy me a bed or half of my stuff they damaged. I asked them to take the bed and damaged items with them since I wouldn't be able to use and the truck driver refused to do so since he had another job and he had nothing to do with those items, not wanting them on his truck...NOW I have to find another company to dispose those items since they don't fit in my car to move them from my house that they left here, even though their rep. Michael ** said they would take them with them since they broke them!!! STAY AWAY!!! WORST COMPANY TO TAKE CARE OF YOUR STUFF!!!

One of their movers dropped our washing machine not once but TWICE. The first time, I was assured the washer was fine/not damaged, the second time, the mover dropped to the ground and rolled around on the ground like a scalded dog because he dropped (not placed) the washer on his toe (this was not the first of his dramatic outbursts). Not only did they drop the washer, they dropped a $1,500 treadmill on hardwood floors, they also dropped and damaged a cherry chest of drawers. The driver assisted intermittently to keep the team on schedule, which ended up being a failed endeavor as it took them 10+ hours to complete the move.

I am now battling back and forth with their customer service team lead, Jack Dent, regarding the broken washer. He is useless and has given no actual resolution to the problem. An initial claim was filed against the other items, which had noticeable damage. That claim was "closed" and Bellhop is refusing to address the issue of the broken washing machine (the entire drum was broken away from the inside of the washer, due to their negligence) because the first claim was closed. We were not aware of any damage to the washer since it was placed in storage, by their movers, with the assurance it had not been damaged in their possession. Bottomline - do NOT do business with the movers at Bellhop if you have any desire for your items to arrive unscathed and in working order. Run far and run fast.

The trucking service seemed fine, with a timely arrival at both loading and unloading locations. The unloading crew were also fine, at least in comparison to the loading crew. They did their best to tape the mattress cover back together before any further damage occurred, though they did add some minor damage to another piece of furniture by allowing part of it to fall off the truck deck when trying to handle too many pieces at once. The majority of our belongings did arrive on time and undamaged, so this wasn't an absolutely horrible experience, but Bellhop was not the cheapest of our options, and we chose them because we thought we were getting superior service for the added expense. I'm left wishing we had saved the money and gone with a cheaper competitor.