
Bellhop Reviews
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About Bellhop
Bellhop offers local, fixed-price long-distance, and corporate moves. It also provides hourly labor to help move your furniture and load or unload your truck. The company sells several packing supply kits to make your move easier and offers packing services and container solutions in select markets.
- Tracking app
- Custom packages
- Hourly rates available
- Packing supply kits available
- No international relocation services
- Not available in all states
- No storage facilities
Bellhop Reviews
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Reviewed Aug. 28, 2024
The worst experience with a moving company. Movers were 6+ hours late with my property. Broke a chair; and did nothing to rectify the situation. Avoid Bellhop like the plague. Customer service was poor and not helpful. There are better services out there.

Reviewed Aug. 3, 2024
I typically refrain from lengthy reviews, but our appalling experience with Bellhop compels me to warn others. This moving company, which presented itself as professional and reliable, turned our long-distance move from Los Angeles to Seattle into a complete nightmare. Pre-Move Promises vs. Reality: Upon booking, I discussed specific requirements with a Bellhop representative, Jamie **. I was assured that our movers would be Bellhop employees, in uniform, using a Bellhop truck, and equipped to handle a long-distance move with all necessary supplies. Instead, what followed was a cascade of misinformation and chaos:
Confirmed Moving Date Changed: We were informed at the last minute that our moving date was not guaranteed. Movers Unprofessional: The movers, who arrived in an Enterprise truck, were subcontracted, not Bellhop employees. They lacked professionalism, appearing disheveled and unprepared. Lack of Supplies: The movers had insufficient blankets and no proper packing materials, forcing us to use our own resources.
Day of the Move: The moving day was rife with stress and mismanagement: Incorrect Timing: Confusion over the scheduled time due to a timezone mix-up, causing unnecessary panic. Unprepared and Unprofessional Staff: The team leader brought his toddler to the job site, contributing further to the unprofessional atmosphere. The movers were inadequately prepared, with minimal moving supplies. Constant Threats of Insufficient Space: We were repeatedly warned that our belongings might not fit, despite prior moves having no such issues.
Post-Move Issues: Avoidance by Bellhop Representatives: Attempts to contact the Bellhop representative who arranged our move were futile. Empty Promises: Conversations with the CEO and other supervisors during the move promised resolutions that never materialized. Severe Damage and Carelessness: Our belongings were carelessly handled; not properly wrapped or secured, resulting in significant damage.
Conclusion: This move was marked by a severe lack of professionalism, preparedness, and honesty. What was advertised as a stress-free and efficient service turned out to be a distressing ordeal, with movers who seemed barely more capable than if we had hired random people off the street. The experience was so far from what was promised that it felt like a blatant case of false advertising.
Demands for Resolution: We have captured extensive video evidence and possess all relevant communications. We are seeking full reimbursement for the move and compensation for damages, which we estimate to be at least $10,000. Final Thoughts: If you value your belongings and peace of mind, I strongly advise against using Bellhop. This experience was not only stressful but also deeply disappointing from a company that claims to be a leader in the industry.
Reviewed July 26, 2024
Bellhop Moving Services LLC dba United First Class Moving and Storage. HORRIBLE! LIARS, INCOMPETENT, DON'T CARE! This has to be the worst commercial experience of my entire life. United promised the moon, delivered a nightmare. We contracted with United for $1500 for 364 cu ft to move my wife's stuff from Utah to California; pickup on April 17, deliver on April 20 give or take a day. At first they set us up with Alpha Moving. Their driver had warrants, got in jail, truck got impounded, etc., lost a week. Then United, without our approval, switched us to Good Move USA, which turned out to be worse.
Good Move picked up on April 28. It turned out (according to the driver) that my wife's stuff was like 3 or 5 times more than the original estimate. United did an absolutely terrible job on the estimate. RICK and AUSTIN are to blame for that. Austin was the one communicating with my wife – he got the video she sent of her stuff, and he should have made it clear that she had 4 to 5 times more stuff than the original estimate. He did not. Incompetent, didn’t care.
We left out a bunch of items planned for the move, and finally added 200 cu ft to the original 364 cu ft. They did new pricing and added a bunch of charges that were NOT on the original estimate, and the total at that point was $4041.52. The driver couldn’t negotiate the deal – that’s not his job. It was Sun afternoon, and we were basically stuck, so Holly’s brother in law wrote a check for $1770.76 (Holly had to leave for California several days earlier because we had our wedding planned for May 4 and it was getting down to the wire). I figured I could work it out with United later. Wrong…
United has never taken any responsibility. WHAT A HORRIBLE COMPANY. GOOD MOVE did not send our stuff by May 3. Then followed a nightmare of no communication, bad service, many additional charges, etc., from Good Move. I contact United many times to try to address the situation, but all I got was resistance from BROOKS, the “customer service” person. SHE WAS AWFUL!!! We never got a new contract from Good Move, and so I assumed the same deal was in place that we made with United, but no. That was NOT the case. Each time I tried to discuss the matter with Brooks, she kept repeating, “You signed the Bill of Lading so that’s it.” Etc. I was finally told to email the owner COURTNEY, and I did, twice. I never got a response from her.
GOOD MOVE was a worse nightmare. I spoke to RENEE many times. She was incredibly condescending, and couldn’t promise any type of schedule (“Mr Glen, this is logistics… we can’t tell you what the schedule is. We can only call you 24 hrs ahead of time…” etc. Etc. Etc.). They kept holding our stuff, delaying, charging us for storage, adding more charges not in the estimate, more delays, etc. At one point, after they promised that they were sending the truck that day, and after we had paid even more (by then we were up to $4600), they did not communicate for 2 ½ weeks. I called, left messages, talked to AMANDA. She promised to speak to the owner, never got back to me… EVER… I asked Renee if I could email the company and I did, NEVER got a response.
I was desperate so I tracked down the owner (maybe absentee owner?) BENJAMIN ** in Florida. I called him and he promised they would deliver. I had to call back again and he said they would deliver in a few days. We also got our attorney involved, and they called Good Move and spoke to them. I also contacted the Colorado Attorney General’s office and they offered to follow up and I left messages with Good Move and My Mingle that we were starting legal action and would get a criminal investigation going.
Finally after all that pressure, they called (and blamed us for all the problems), said we had to pay $600 more money, which we did, and that we would owe another $900 when the truck showed up. The truck came on July 2. The driver said we had to pay another $1400, but I was able to convince him that some of the charges (shuttle, etc) were already paid for previously (and they were) so we paid $1000 and got the stuff… But… as he unloaded, we then found out that the two twin mattresses ($1100) were missing. Since then, we’ve discovered many more items missing, including 3 garment bags of my wife’s dresses, vases, sewing materials, office stuff, etc. With a total value of $2,150. Not to mention the personal value of the items.
The final amount we had to spend was $6100. And we didn’t get a lot of stuff we had in the original estimate, AND a lot of stuff that was put on the truck never made it. But Good Move didn’t care, won’t communicate, etc. On the phone with the driver and myself and my wife, RENEE called me (and said, “I hope he can hear this.”) a “conniving con artist.” WHAT A BUNCH OF CRIMINALS, RUDE, DISHONEST, AND INCOMPENTENT AS WELL.
Reviewed June 9, 2024
Am a repeat customer. I made a reservation for a move and for some reason two reservations were made, for the same exact date and time. I had to reschedule the move, not knowing there were two reservations. The day before the original move they call to confirm and I told them the reservation was rescheduled. They kept my reservation from the duplicate order!!! They say I should have known and cancelled both. Why the hell would I make two reservations for the same day? They will not refund my original deposit. This is terrible customer service. Luckily I had enough time to cancel the rescheduled move. I will give my business to someone who doesn't steal money from customers. All they had to do was apply the deposit to the new move and I would have been happy.
Reviewed June 6, 2024
HORRIBLE!!! On 4/26/24 I contracted with Bellhop Moving to move me 2 miles away on 5/31/24 with a start time between 2-3 pm. I paid a deposit of $102 at that time to reserve my move. At 8:30 am on 5/31, they called and said they wouldn't arrive until 3 pm because their first move was running long. I told them that was fine and then at 3:30 pm they called again saying they would have to reschedule me because they no longer had a truck or driver for me. Rescheduling was not an option for me as I had to be out of my old apartment that same day and I would have made that clear at the time of booking and/or not booked them had they simply been upfront about rescheduling being a possibility.
After numerous calls, they finally told me that they could still provide me with movers but that I would have to rent my own truck and find my own driver. At ~4 pm, they said my new movers would arrive no later than 5 pm. The 2 movers arrived an hour late at 6 pm and finished my move at ~11:30 pm. These guys were great but my move was not a 2 man job! I was told I'd have a crew of 3 but only got 2 and naturally the move took longer than it should have, however, Bellhop won't work with me to cut any labor hours off of my final bill. I also had to pay for renting a Uhaul, driver, and transportation to/from the Uhaul rental location out of pocket which I believe Bellhop should reimburse me for. The only accommodation they made was not charging me $150 for a truck and driver, but my total costs associated with procuring my own exceeded that by nearly $300.
I contacted them asking for a partial credit and they didn't respond. They should reimburse my out-of-pocket costs and cut some of the labor hours since they didn't fulfill all of the obligations they committed to: provide me a truck and driver, start my move between 2 and 3 pm, and send a crew of 3. Not to mention the emotional stress of this move! I'd give 0 stars if possible - DO NOT BOOK THEM!
Reviewed June 5, 2024
WARNING, BUYER BEWARE!!! (Bellhop Moving Company, and/or via Offerpad "Free Local Move Service")... I recently sold my home in Forsyth county to Offerpad. Offerpad provided a "free local move" for using their service, which they contract out to Bellhop moving. I only used this service to get my furniture and items from the house down into the U-Haul Boxes pod-like containers I rented. The movers arrived, a group of young men in their late teens or early 20's I imagine, who seem to have been sub-contracted by Bellhop moving. They got most of the items wrapped and moved out in an orderly fashion, but on the last container issues arose.
#1) They did not wrap nor put available moving blankets over or around the two bedframes that went into this pod, leaving them exposed to damages. #2) (Most important), the group did not have an appliance dolly with them and so they attempted to move the Kenmore Elite refrigerator by hand. They dropped it several times, dragged it and scratched it, left dents into it. It hit the face of one of them when they dropped it, and left a gash in the finger of another a second time it was dropped. By the time they got it into the pod it was severely scratched on both sides, with dents on the front stainless steel frame.
Bellhop made the matter worse! I took pictures once I noticed that this wasn't going well (see attached) and later on with assistance I removed items to get better pictures of the fridge. I submitted a claim about the damages to Bellhop ASAP. They came back ONLY offering me $150.00 for the fridge, because their policy is $0.60 on the pound for damages. Of course, this base policy is ridiculous for a multitude of reasons! A) I was not offered extended coverage, told about extended coverage, or offered movers insurance because I was not the customer (Offerpad was). B) $0.60 per pound means that they do not take into consideration items inherent value based on craftsmanship, quality of materials, technology, etc. Or essentially, they do not base recovery on an items MSRP or cost to replace.
I naturally complained about being offered this amount, and was offered an additional $150 ($300 total) as Goodwill compensation, likely because I had submitted a claim to the BBB by that time and they were getting involved. They refused to budge on this amount, and to make matters worse their claims process indicates that you either accept their terms within 2 business days or risk forfeiting your claim entirely... Otherwise if you don't accept their claim within 2 days then you lose the meager/nominal compensation that they are offering you entirely.
The response from their marketing team via the BBB's services was essentially 'We are sorry this inconvenienced you, but we are sticking to our policy and not reimbursing you more. Too bad, so sad that you lost your fridge' (see exact response below). I certainly hope that no one loses a TV, or has expensive jewelry damaged in a move, because at $0.60 per pound you are going to lose out! I've pasted their responses in email as well as thru the BBB as well for reference. Please don't make the mistake I did. You may choose to either forego Offerpad if the free move through Bellhop is a point of consideration, or ensure that you read the fine print and purchase your own extended coverage or movers insurance because they aren't going to tell you about it if you aren't the paying customer!
Reviewed March 28, 2024
The most important omitted fact on any long distance move provided by Bellhop is weight restrictions. By evaluating your inventory and assessing number of trucks, Bellhop will only consider size of items. When quoting a fixed price contract they will not mention any type of weight limitations. After the move has begun and you are no longer available to make alternative arrangements they will often call "requiring" another truck and additional crew. Increases your cost by 50%. Much better to get a quote from a full service mover that uses 18 wheelers.
Reviewed March 20, 2024
Horrible experience!!!! Nothing was wrapped as promised! Every single item (being very SERIOUS) that they loaded was damaged/broken/scratched etc. They told me that they would place covers/blankets and wrap my items but they didn't wrap ANYTHING!!! Also, all of them were late and nobody knew for about an hour where the truck driver was?! Telling me I had to call their office and either request if the driver will show or reschedule my move. Very unprofessional given the fact that they confirmed with me the night before via text that they would all be at my location at 8AM, they didn't show up until 9-9:30AM. Once they reach my new destination they were supposed to unload at 2PM the driver was there sleeping in his truck and talking on the phone while we were waiting the rest of the crew.
Called me at 2.15PM to tell me they were 15mins away....ANOTHER LIE!!! They didn't show up until 3.30PM and when they opened the truck all my items were DAMAGED as mentioned earlier. Had to take pics of everything and file a claim! Lily with their claim team tried to offer me $264 to replace my entire bedroom (bed/armoire/tv chest) as well as my marble table and kitchen table..ALL of them DAMAGED!! Not sure what the $264 would cover??? Very INSULTING!!! The "Manager" JACK increased the amount to $400 and it was either take it or leave it offer and he did mention that he's the only one and nobody else above him to rectify my issue since his boss what on maternity leave and he was making the calls, his words where "our intent isn't to replace your items but to just provide a credit".
To replace all my items would be $8K so the $400 doesn't buy me a bed or half of my stuff they damaged. I asked them to take the bed and damaged items with them since I wouldn't be able to use and the truck driver refused to do so since he had another job and he had nothing to do with those items, not wanting them on his truck...NOW I have to find another company to dispose those items since they don't fit in my car to move them from my house that they left here, even though their rep. Michael ** said they would take them with them since they broke them!!! STAY AWAY!!! WORST COMPANY TO TAKE CARE OF YOUR STUFF!!!

We are investigating this matter internally to ensure that such incidents do not occur in the future. Rest assured, we take your concerns seriously and are committed to addressing them promptly. Regarding your claim, we understand that the offered amount does not adequately cover the damage done to your belongings. We apologize that you are not satisfied with our proposed compensation. We compensate for damages based on each item’s moving industry standard weight, calculated at .60/lb as stated in our Terms of Service. Our system reflects that our Support Team Have since been in contact and addressed these concerns through further bill adjustments post-move. We are actively taking steps to ensure that this same experience doesn’t happen in the future.
We appreciate your patience and understanding as we work to resolve this issue. If there is anything else we can do to assist you further, please do not hesitate to contact us directly.
Reviewed Feb. 10, 2024
Disappointing Experience with Bellhop Moving. I strongly advise against using Bellhop Moving. Initially, the booking agent seemed friendly and accommodating, but the experience quickly turned sour. They subcontracted the job to another company without transparency, resulting in communication issues and unexpected fees. Changing the move window by a mere two hours became an ordeal, with delayed responses and unexplained rate changes. Despite my efforts to resolve issues with their operations team, I was met with indifference and lack of follow-up. Even when canceling the reservation two weeks in advance due to these issues, they refused to refund the deposit. Overall, a frustrating and disappointing experience.

We apologize for the disappointing experience you had during your move. We understand your frustration with the subcontracting process, communication issues, and unexpected fees. Your feedback is valuable to us, and we take it seriously. We will address these concerns with our team to improve our services. We regret any inconvenience caused during your move and appreciate your honesty. If you need further assistance or have any additional details to provide, please don't hesitate to contact our customer support team.
Reviewed Dec. 8, 2023
If I could give no stars, I would. Bellhop moved some of our heavier items (washer/dryer, 2 fridges, a treadmill, etc) in July 2023. The truck was almost 40 minutes late arriving because Bellhop dispatch sent them the wrong address. The team arrived with no tools (blankets, straps, furniture or appliance dollies, etc.) so they were ill equipped to handle a move of any kind.
One of their movers dropped our washing machine not once but TWICE. The first time, I was assured the washer was fine/not damaged, the second time, the mover dropped to the ground and rolled around on the ground like a scalded dog because he dropped (not placed) the washer on his toe (this was not the first of his dramatic outbursts). Not only did they drop the washer, they dropped a $1,500 treadmill on hardwood floors, they also dropped and damaged a cherry chest of drawers. The driver assisted intermittently to keep the team on schedule, which ended up being a failed endeavor as it took them 10+ hours to complete the move.
I am now battling back and forth with their customer service team lead, Jack Dent, regarding the broken washer. He is useless and has given no actual resolution to the problem. An initial claim was filed against the other items, which had noticeable damage. That claim was "closed" and Bellhop is refusing to address the issue of the broken washing machine (the entire drum was broken away from the inside of the washer, due to their negligence) because the first claim was closed. We were not aware of any damage to the washer since it was placed in storage, by their movers, with the assurance it had not been damaged in their possession. Bottomline - do NOT do business with the movers at Bellhop if you have any desire for your items to arrive unscathed and in working order. Run far and run fast.

We are deeply sorry for the damages that occurred during your move with Bellhop. We understand that you trusted us to protect your belongings, and we failed to meet your expectations. Our Operations Team is committed to preventing damages, and we have shared your feedback with our Market Manager to ensure that our mover's performance improves for the future. We appreciate your detailed feedback and sincerely regret the challenges you faced during your move. We have noticed that you have been in contact with our Claims Team regarding these damages. We apologize that you are not satisfied with our proposed compensation. Please note that we compensate for damages based on each item's moving industry standard weight, calculated at .60/lb as stated in our Terms of Service. We understand that no amount of compensation can change what happened or make up for the disappointment you experienced. Nonetheless, we value your feedback and take it to heart as we continue to refine our claims processes and strive to provide the best possible service to all of our customers. After a thorough review, we want to inform you that the settlement offer provided is final, as it aligns with our terms and policies agreed upon. We appreciate the opportunity to serve you and hope that we can regain your trust in the future.Thank you.
Reviewed Oct. 17, 2023
Fantastic guys did an excellent job. Every one of them deserve a raise. I would use these particular guys again. David packed the truck like a jigsaw puzzle and was an expert at it, CJ and Trey and Jamie went above and beyond for us. I hope we never move again but I will remember you for next time.

Thank you, Karen! We're so happy to hear about your excellent experience. We wish you the best as you settle into your new place.
Reviewed Sept. 28, 2023
Timely and efficient service. The crew was very courteous and professional. Items were protected very well. Packing of the truck was very timely and efficient. Would recommend to anyone wanting a stress free move. The driver arrived on time and was easy to track progress. A dedicated truck/driver is definitely the way to go.

Thank you, William! We're so happy to hear about your excellent experience. We wish you the best as you settle into your new place.
Reviewed Sept. 15, 2023
Don't expect any compensation for damages or even a proper acknowledgment of them. Several of our belongings were damaged in the move and we were directed to file a claim online, but we've only received automated responses, no communication from an actual human, and no resolution after several weeks. The loading crew that showed up on our move-out date was not uniformed and not all of them were there on time. They also did not present any paperwork, refused to scan the code Bellhop told us they would need, and complained about their own interactions with Bellhop when pressed about it. They did not pack our items securely or use adequate furniture pads either, which we believe resulted in some of the damage that occurred. They also partly tore off the mattress bag our Bellhop agent told us we would have to provide, and the mattress arrived filthy and damaged as well.
The trucking service seemed fine, with a timely arrival at both loading and unloading locations. The unloading crew were also fine, at least in comparison to the loading crew. They did their best to tape the mattress cover back together before any further damage occurred, though they did add some minor damage to another piece of furniture by allowing part of it to fall off the truck deck when trying to handle too many pieces at once. The majority of our belongings did arrive on time and undamaged, so this wasn't an absolutely horrible experience, but Bellhop was not the cheapest of our options, and we chose them because we thought we were getting superior service for the added expense. I'm left wishing we had saved the money and gone with a cheaper competitor.

Thank you for taking the time to share your feedback regarding your recent move with Bellhop. We're truly sorry to hear about the challenges you faced during your relocation, and we appreciate your candidness in detailing your experience.
First and foremost, we want to extend our sincere apologies for any inconvenience caused by the damages to your belongings. We understand how frustrating it can be to have items damaged during a move. Our claims department has been actively working to address your concerns and has provided a settlement offer for the damages. We're committed to resolving this matter promptly and to your satisfaction.
We also regret that your initial experience with the loading crew did not meet your expectations. We take this feedback seriously and will use it as an opportunity for improvement. We have protocols in place to ensure our teams are uniformed and adhere to professional standards, and it's disappointing to hear that this was not the case during your move-out date.
Regarding the communication and interactions with our teams, we will investigate this further to ensure that our crews are better informed and prepared for all aspects of the move, including paperwork and procedures.
We appreciate your positive comments about our trucking service, including the timely arrivals and the efforts of the unloading crew. However, we understand that this does not fully compensate for the issues you encountered during the loading process.
At Bellhop, we strive to provide excellent service to all our customers, and it's disheartening when we fall short of these standards. We want to assure you that your feedback is invaluable, and we will use it to improve our services and training.
Once again, we apologize for the inconveniences you faced and appreciate your patience throughout this process. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to our claims department, who will continue to work with you toward a resolution.
Thank you for choosing Bellhop for your move. We value your business and the opportunity to make things right.
Reviewed Sept. 14, 2023
I have been using Bellhop for many years now. However, the team that I recently had the pleasure of working with was the best so far. They were punctual, helpful, and communicated well. Their positive attitudes made my stressful move stress-free. This was by far the best experience I have had with Bellhop. I believe they deserve a raise for their outstanding performance.

Priscilla, thank you for taking the time to write a review! We hope you enjoy your new place.
Reviewed Sept. 8, 2023
Excellent experience. They arrived on time and completely threw themselves into the work. Energetic and enthusiastic throughout. I would highly recommend them to anyone looking for decent and friendly people who know how to help. The two men we had to help us were greatly appreciated. They were professional and knowledgeable extremely, and did great job packing the truck. I was in the military and no one has ever done this great a job.

Allen, thank you for sharing your experience with us! We're so glad that you trusted us with your move.
Reviewed Sept. 8, 2023
Two men worked hard loading the 16' PODS. They were professional and took care not to damage any of our household goods. We supplied the blankets, and they wrapped our furniture and used the wrapping plastic to secure the blankets. I would use them again. We tipped them online to show our appreciation for their hard work and professionalism.

Benny, we’re so happy to hear that you loved your move! We wish you the best as you settle into your new home.
Reviewed Sept. 8, 2023
The team arrived on time and I was introduced to each one. They handled my household items with great care. They were fast yet still thorough. Moving can be a highly stressful process for a number of people so I really appreciate their expertise. I would definitely use Bellhop in the future.

Carolyn, we appreciate you taking the time to leave a review!
Reviewed Sept. 6, 2023
Overall, had a good experience. The movers were professional and worked carefully and efficiently. Only inconvenience was my move was scheduled for 2pm and the movers did not arrive until 4:30. Derrick was in contact with me and let me know about their delays. When they arrived, they apologized and explained that their previous job ran over time, but it greatly delayed the moving plans I had made. Luckily my apartment was able to accommodate the delay and moved my loading dock and freight elevator reservation. I was frustrated by the delay, but I overall had a good experience. I just feel like if you schedule 2 jobs in a day, there needs to be an established end-time for the first job or a different team needs to be sent to the second job if the first one runs over.

Linsay, thank you for sharing your experience with us! We're so glad we got the chance to help out with your move.
Reviewed Sept. 4, 2023
Great team. Took direction well. Brought good ideas for placing items in the home. Nothing was damaged. Took great care in moving things back and forth. Best move I ever had. Would definitely recommend this mover to anyone out there who needs a quick efficient move for a great price.

Thank you, Fuad! We're so happy to hear about your excellent experience. We wish you the best as you settle into your new place.
Reviewed Aug. 28, 2023
The team was amazing and helped us move quickly and stress free. They arrived on time and helped disassemble furniture, communicated throughout the process, and helped get everything safely over to the new space. They also helped reassemble furniture and made sure we were satisfied with everything before leaving. Would highly recommend and use these services again!

Thank you for the five-star rating, Navjot! We appreciate it.
Reviewed Aug. 23, 2023
Overall the experience was excellent. They finished in under 4 hours and took care of all furniture. They also made sure to not damage anything, including the apartment, hallway, and stairwell. The movers were very friendly and definitely knew what they were doing. They also were able to do more than just the inside of the apartment, which was great as I have 2 grills.

Leon, thank you so much for the wonderful review!
Reviewed Aug. 23, 2023
BAIT-AND-SWITCH TACTICS, MOVER BEWARE! Moving my mom In St. Louis, MO: Quoted me via email at $200/hr for the job over a month in advance. The day before the move I received a call from a company that is not Bellhop but told me that they "picked up the contract through Bellhop". The next day the movers worked out well but then charged me $1150 on a $750 quote, a quote that Bellhop had provided. Instead of $200/hr, they charged $250, plus extra fees for the truck rental, all of which I was made aware of AFTER the move completed; I had no reason to think that the estimate had changed.
Single bedroom, in city move, 3.5 hours and 3 people with a truck rental. I just did a similar move in Sacramento but with a 2 bedroom and it cost me less than that. Bellhop is saying that they have no record of the transaction and that it isn't their responsibility. I still have the voicemail of the movers saying "Hi, this is (moving company name), we picked up your contract through Bellhop..." Check some other reviews, their backend systems (CRM) don't talk to each other (so they can claim there's no accurate record of your transaction) and their customer service is an insult to paying customers. I'd give no stars if it was an option.

We appreciate you taking the time to share your feedback regarding your recent move experience, although we'd like to address your concerns professionally and constructively.
We are truly sorry to hear about the confusion and frustration you encountered during your move. We understand how essential it is for our customers to receive accurate and transparent pricing and information throughout the entire process.
First and foremost, we want to clarify that Bellhop both directly and thru moving partners in different markets, nonetheless, any service provided under our name, even if the move is subcontracted to a partner company. We apologize for any discrepancies in the pricing you received on the day of your move compared to the initial quote. We are committed to investigating this matter thoroughly.
We understand your concerns about the difference in pricing and the additional fees that may have not been communicated upfront. We acknowledge that this experience did not meet your expectations and sincerely apologize for any inconvenience this caused.
We would like to work towards a resolution for you. To do this, we kindly request that you provide us with more details about your move, such as your booking reference number or any documentation you may have. This will help us investigate the situation further and ensure that we address your concerns appropriately.
Please know that your feedback is valuable to us, as it highlights areas where we need to improve our services and communication. We appreciate your patience and understanding as we work to resolve this issue.
Our goal is to ensure that our customers have a positive and stress-free moving experience, and we are committed to making things right for you.
Reviewed Aug. 19, 2023
I do not like your cancellation policy. I had to postpone my load & unload. I had to cancel one of my appointments due to circumstances completely out of my control & was charged a fee even though I gave over 48 hours notice before the appointment time. I tried to plan ahead as best as I could & I feel like I was penalized for this. Re-scheduling was a bit bumpy too. The teams I got for my appointments were fine. No complaints there.

Thank you for taking the time to share your feedback with us. We appreciate your kind words regarding the moving teams you worked with.
We also understand your concerns about our cancellation policy, and we'd like to provide some insight into why we have such a policy in place. Our scheduling and logistics are carefully planned to ensure we meet the needs of all our customers. When appointments are postponed or canceled at short notice, it can impact our ability to serve other customers effectively. This is why we have a cancellation policy in place to help us manage these situations.
We truly empathize with the challenges you faced in rescheduling and the circumstances that led to your postponement. We know how important it is to have a smooth moving experience, and we always aim to be as flexible as possible while still being fair to all our customers.
Your feedback is valuable to us, and it's something we continuously use to improve our services. If you have any further questions or concerns, please don't hesitate to reach out. We appreciate your business and hope to have the opportunity to serve you again in the future.
Reviewed Aug. 16, 2023
Our experience with Bellhop was incredible! From the time they got there until they left they were professional and helpful. They knew what they were doing as far as packing a trailer and were very careful with our stuff. They were friendly, professional, and communicated well. We Highly recommend them!

Thank you, Alicia! We're so happy to hear about your excellent experience. We wish you the best as you settle into your new place.
Reviewed Aug. 16, 2023
The move went well. Only took a few hours and the crew was professional and friendly. They didn’t damage any of my furniture, they were careful in handling my boxes and furniture. My only suggestion would be to communicate if you have any heavy/cumbersome furniture or fitness equipment that needs to be moved. That way they can be prepared.

Elizabeth, thank you for taking the time to write a review! We hope you enjoy your new place.

Reviewed Aug. 15, 2023
I had a 2 mile move of a 3BD house and it was a total disaster. For starters, they confirmed the move only required one 26 ft. Truck - I called and told them all other proposals I received were allocating two trucks and they told me I only need one - that truck filled in a couple of hours, then they wanted to reschedule another pick up later in the week, after rescheduling the move twice, it took a total of 2.5 days. I was missing expensive wine, liquor and other items that can’t be replaced and since Bellhop doesn’t want you to inventory your items - claims are difficult - it's been 14 days and they haven't given me a response on my claims submitted. No claims are allowed.
Unresponsive leadership on the move itself - movers and drivers kept calling people at HQ. None of the movers or drivers work for Bellhop. The driver and owner of the truck decided he wanted to leave early when there was 25% left to unload and left with MY BELONGINGS, without even telling me. I had everything from my toothbrush to my kid’s pajamas on the truck and had to call the police to try and retrieve. It was the worst customer experience I have ever received. So much was damaged in front of my eyes and discovered more.

We want to begin by expressing our sincerest apologies for the inconvenience and challenges you faced during your recent move. Your experience falls far short of our standards, and we deeply regret the distress it has caused you.
We truly understand the frustration you've feelt, particularly regarding the scheduling issues, missing items, and the unprofessional conduct displayed by some of the moving team members. This is not the level of service we aim to provide our customers, and we take your feedback seriously.
Our team is actively working to address these issues and improve our services. We want to assure you that your claims are being thoroughly reviewed, and we will make every effort to resolve them as quickly as possible.
Once again, we apologize for the inconveniences you've faced, and we appreciate your patience as we work to make this right for you. Your feedback helps us to identify areas for improvement, and we're committed to ensuring a better moving experience for our customers in the future.
If you have any further concerns or questions, please do not hesitate to reach out to us. We value your business and your satisfaction is of utmost importance to us.
Reviewed Aug. 13, 2023
We moved from Indianapolis to Denver. Bellhop provided a team of movers in Indy, a truck driver, and a team of movers to unload in Denver. Each party was punctual and took great care of our furniture and boxes. Overall great experience, as Bellhop provides a more personal and timely approach to long distance moves than most van lines.

Adam, thank you for sharing your experience with us! We're so glad that you trusted us with your move.
Reviewed Aug. 12, 2023
The movers were Amazing!! Do a Great job!! These 3 men were professional and respectful! They were excellent each one of the movers. I was use them again and share their information with family members and friends. I really don’t have anything to say about the truck driver. Give them a raise! And have a conversation with your truck driver about rushing people, talk to your driver about his behavior and attitude, I realize that there is a time limit, the 3 movers were moving boxes doing their job.

Judith, we appreciate you taking the time to leave a review!
Reviewed Aug. 10, 2023
For the cost, I received a great value on getting my household move completed. The young men were professional and worked quickly to get all my things safely from the old house to the new house. I did not have a lot of furniture but had a ton of boxes to move. I would definitely use Bellhop again when I need things moved. I liked that the guys wore green shirts as it gave an air of teamwork; however, the leader did not. I'm not sure why but he was very nice. I was afraid they would not be able to park in my driveway but the driver got it tucked right in there without hitting the grass.

Connie, we appreciate you taking the time to leave a review!
Reviewed Aug. 9, 2023
Was able to book a weekend move on a Friday when other Moving companies could not. Was alerted the day before that movers has accepted. But booking last minute I was prepared to move everything myself. That could be an issue if you NEED movers. Everything worked out for me so I am happy!

Jamie, thank you for taking the time to write a review! We hope you enjoy your new place.
Bellhop Company Information
- Company Name:
- Bellhop
- Website:
- www.getbellhops.com
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