
Bellhop Reviews
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About Bellhop
Bellhop offers local, fixed-price long-distance, and corporate moves. It also provides hourly labor to help move your furniture and load or unload your truck. The company sells several packing supply kits to make your move easier and offers packing services and container solutions in select markets.
- Tracking app
- Custom packages
- Hourly rates available
- Packing supply kits available
- No international relocation services
- Not available in all states
- No storage facilities
Bellhop Reviews
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- 4,679,742 reviews on ConsumerAffairs are verified.
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Reviewed Aug. 12, 2023
The movers were Amazing!! Do a Great job!! These 3 men were professional and respectful! They were excellent each one of the movers. I was use them again and share their information with family members and friends. I really don’t have anything to say about the truck driver. Give them a raise! And have a conversation with your truck driver about rushing people, talk to your driver about his behavior and attitude, I realize that there is a time limit, the 3 movers were moving boxes doing their job.

Judith, we appreciate you taking the time to leave a review!
Reviewed Aug. 10, 2023
For the cost, I received a great value on getting my household move completed. The young men were professional and worked quickly to get all my things safely from the old house to the new house. I did not have a lot of furniture but had a ton of boxes to move. I would definitely use Bellhop again when I need things moved. I liked that the guys wore green shirts as it gave an air of teamwork; however, the leader did not. I'm not sure why but he was very nice. I was afraid they would not be able to park in my driveway but the driver got it tucked right in there without hitting the grass.

Connie, we appreciate you taking the time to leave a review!
Reviewed Aug. 9, 2023
Was able to book a weekend move on a Friday when other Moving companies could not. Was alerted the day before that movers has accepted. But booking last minute I was prepared to move everything myself. That could be an issue if you NEED movers. Everything worked out for me so I am happy!

Jamie, thank you for taking the time to write a review! We hope you enjoy your new place.
Reviewed Aug. 8, 2023
Efficient crew, worked quickly. They were pleasant and were able to do multiple stops without issue. The platform communication was straightforward. Truck was large so would have been able to do a much larger move even though I did not need it. They were also able to maneuver the truck into a small cul de sac easily and without incident.

Juan, we’re so happy to hear that you loved your move! We wish you the best as you settle into your new home.
Reviewed Aug. 3, 2023
So efficient and professional. My movers were Aviel ** and Terez ** and they were kind, punctual (actually early), professional, and did not slack!! I’ve used other moving services before and have never found one as good as Bellhop and that’s because of Aviel and Terez! If you are in Chicago and get a choice of movers please choose them!!!

Allie, thank you for sharing your experience with us! We're so glad that you trusted us with your move.
Reviewed July 25, 2023
Ordered PODS, and Bellhop seemed like the right decision, until it wasn’t. I booked online and labor quote was 129/hr. Paid non refundable deposit. A few days prior to my move, I was prompted to download a QR code and happened to check my dashboard, and labor had been increased to 179/hr without notice. Customer service rep said this is common practice and those who book online do not receive a genuine quote, and real quotes are only provided to those who book direct (phone) with the sales team. Wanted to post this for others to be aware. The one star is for the pencil pushers nothing against the hard working movers themselves.

We sincerely apologize for the inconvenience you experienced during your booking process. Our goal is to provide transparent and consistent pricing to all our customers, regardless of the booking channel used. We regret that this was not the case for you, and we are working diligently to address the issue and prevent it from happening in the future.
The discrepancy in the labor quote you received is due to a system error, and we understand how frustrating this can be. Rest assured that we are taking your feedback seriously, and our team is currently reviewing our processes to ensure that all estimates are accurate and consistent for every customer.
To make amends for the inconvenience caused, we have processed a refund of $29.80, which represents the booking fee you paid. While we understand that this doesn't fully compensate for the inconvenience, we hope it demonstrates our commitment to addressing the issue and providing better service in the future.
We value your feedback and appreciate your understanding as we strive to improve our services. If there is anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us.
Once again, we apologize for any frustration this situation may have caused, and we hope to have the opportunity to serve you better in the future.
Thank you for bringing this matter to our attention.
Reviewed July 24, 2023
Good experience. Would be nice if the hour minimum was 2 hours. Took less than 2 hours to move my two-bedroom home but I still have to pay for 3 hours. But overall good experience and it was my first time using Bellhop. Team was fast and organized my storage very well.

Thank you for sharing your feedback with us! We're delighted to hear that you had a good experience overall and that our team efficiently organized your storage during the move. We appreciate your kind words and for choosing Bellhop for your first moving experience with us.
Regarding the minimum hour requirement, we apologize for any inconvenience it may have caused. We understand that your move was completed in less than two hours, but unfortunately, the 3-hour minimum is a standard policy that we are unable to waive. However, we're glad to know that our team worked efficiently and got the job done swiftly.
We truly value your business and feedback, and we'll take your comments into consideration as we continually strive to improve our services. If you have any more questions or if there's anything else we can assist you with in the future, please don't hesitate to reach out to us.
Thank you again for choosing Bellhop, and we hope to have the opportunity to serve you again for any future moving needs you may have.
Reviewed July 19, 2023
My move was fraught with inconveniences that slowed down the moving out and moving in processes. Despite the delays and struggles (a thunderstorm, apartment complex not opening until 10 am when movers showed up at 8, apartment wouldn’t let us in until I showed up with a money order, etc.), the movers remained calm and friendly and did a great job finishing the move.

James, we appreciate you taking the time to leave a review!
Reviewed July 18, 2023
We were completely satisfied with our move experience! Team was punctual, attentive, and efficient. Contents of storage unit moved to an apartment on the 3rd floor in busy and crowded Nashville neighborhood. Team carried furniture and boxes up two flights of stairs with no elevators and in summertime's heat and humidity. No complaints! We will use Bellhop again.

Theresa, thank you for taking the time to share your fantastic moving experience with us!
Reviewed July 17, 2023
My movers, Donnell and Ian, were fantastic. They worked efficiently and with ease. They handled everything with precision and care, and were enjoyable to talk to throughout the moving process. I would use Bellhop, and specifically this crew, again. They made the entire day an overall enjoyable experience and I'm grateful to have had their help.

Morgyn, thank you for taking the time to provide us with your feedback! It's wonderful to hear that Donnell and Ian were able to provide you with a great moving experience. We'll be sure to pass along your kind words to them. We hope that you're enjoying your new home and wish you all the best in this new chapter.
Reviewed July 12, 2023
RAY **, AUCTIONEER, **
It is a priceless family heirloom. I'm devastated that out of everything, this is missing and hasn't been recovered. Anna H. (manager) at Bellhop said she would personally call "every customer" that was on the truck's route after my stop. Apparently just 1 customer was called, in Florida. I am distraught. If anyone has the piece, please reach out to me or Bellhop. My email: **
Beware these are not Bellhop employees that move you - Bellhop is a moving broker. They hired 1 company to pack/physically move (Dumbo Movers in NY), 1 company as the truck (Queens of Deals in NY), 1 company to unpack on the delivery (random 3 guys in Nashville, didn't know each other, 1 guy didn't show up). I was assured everyone would be a 100% Bellhop employee. Please know that is not the case, these teams are not coordinated, and the process is unorganized and chaotic. The packing team in NY did not speak English and did not know I did not have my own truck (!!) and did not know the final destination of the move (long haul trip).
Several of my items showed up damaged and/or broken (3 lamps) and I was refunded approx $960 for the damages. That doesn't include the loss of my Grandfather's sign, which matters first and foremost. I have reached out to Bellhop leadership, including the CEO, through LinkedIn. It will take someone caring enough, with empathy and compassion, to take on sorting the route of the truck and tracking down customers at each stop. This is what I'm praying for and hoping that by getting the word out, folks will read this and be able to help. I am heartbroken and sick over the loss. Most of all, I don't want this kind of thing to happen to anyone else. Moving is stressful enough, who needs this? Thanks for reading.
Reviewed July 10, 2023
It was easy to get a quote, the contract process was straightforward, the moving team was excellent - the team lead communicated in advance, everyone was friendly, polite and efficient. The post-move process easy. Given they had to go up and down two flights of stairs (the elevators is very small and very slow), I would say the cost was reasonable.

Catherine, thank you for sharing your experience with us! We're so glad we got the chance to help out with your move.
Reviewed July 6, 2023
Team was fast, friendly, and efficient! Moving day was fun and easy thanks to Jaylon, Guy, and Trenton and I could not have done it without them! Bellhop was a cost-effective option and quality service! I will use them again when I move next time I move! I plan on recommending them to any friends or family that have an upcoming move!

Katherine, thank you for taking the time to share your fantastic moving experience with us!
Reviewed July 6, 2023
Originally had my move scheduled at 8am. Myself and 3 others took the day off work. At 8am the movers arrived and told me they are calling it and would need to reschedule due to rain. Customer support called and rescheduled for 2 days later @ 2pm. We took the day off again. The team showed up on time. Keenan and the Team of Movers were quick and careful with everything. When my move was rescheduled they didn’t have my additional stop included. Keenan was quick to resolve the issue and get that updated. I was told there would be 2 trucks but we only had one. There wasn’t enough room for all of my items. Overall, The team that moved us, was awesome. The behind the scenes departments really dropped the ball.

Austin, thank you for taking the time to share your moving experience with us. We sincerely apologize for the inconveniences you encountered during your move, and the lack of coordination with the additional stop and truck availability.
We understand the frustration that comes with taking time off work and having a move rescheduled. We apologize for any disruption this caused to your plans and for any inconvenience it may have caused. We strive to provide reliable and efficient service to all our customers, and we regret that we fell short of your expectations in this instance.
We are pleased to hear that Keenan and the moving team provided excellent service and were quick and careful with your belongings. They truly represent the high standards we aim to achieve. However, we acknowledge that there were challenges on the administrative side, and we appreciate you bringing this to our attention. Your feedback is important to us as it helps us identify areas for improvement and prevent similar issues in the future.
We have taken note of your feedback regarding the behind-the-scenes departments and will address this internally to ensure better coordination and communication moving forward. We are committed to delivering a seamless and stress-free moving experience for our customers, and we apologize for any inconvenience caused by the missteps in our internal processes.
Once again, we sincerely apologize for any inconvenience you experienced and thank you for bringing this to our attention. Your feedback helps us improve our services and provide a better experience for all our customers. If there is anything else we can do to assist you or address any outstanding concerns, please do not hesitate to reach out to us directly.
Thank you for choosing Bellhop, and we appreciate your understanding.
Reviewed July 2, 2023
Excellent experience. They went above and beyond their duty. They arrived early and introduced themselves, got right to work and didn't even stop for lunch despite the heat. No complaints and no problems. They helped us get some of our things together where we weren't organized yet and they weren't even asked to do it!

Sam, thank you for sharing your experience with us! We're so glad that you trusted us with your move.
Reviewed June 20, 2023
I have ordered 3 people. For 3 hours only 1 showed up on schedule and another one showed an hour later. Worked for about an hour and then he said he had to go to the other move and left us. Bellhop is currently trying to overcharge me. My move was unsuccessful as not all items were move, I had a late return fee for the truck and to date I have not heard from anyone regarding my complaint with this company. Poor leadership! The men who showed up were awesome. However there was not enough.

Stephen, Thank you for sharing your feedback regarding your recent move with us. We apologize for the inconveniences you experienced during your move and the lack of communication you've encountered since then. We take customer concerns seriously and would like to further investigate and address the issues you've raised.
To assist us in resolving this matter promptly, could you please provide us with your order number? With this information, we can access your account and thoroughly review the details of your move, including the staffing and scheduling issues you encountered, as well as the overcharge concern. Rest assured, we are committed to providing a fair and satisfactory resolution.
We apologize for any delays or miscommunication you experienced in reaching out to us regarding your complaint. Our goal is to address customer concerns in a timely and effective manner. We appreciate your patience and understanding, and we assure you that your feedback will be shared with our leadership team to ensure better communication and service moving forward.
Once we have your order number, we will prioritize investigating your case and promptly reaching out to you to discuss the details and work towards a resolution. We value your business and want to ensure your complete satisfaction with our services.
Thank you for bringing this to our attention, and we look forward to hearing from you soon.
Reviewed June 16, 2023
Booking with a national moving company was a little anxiety-inducing. But knowing that they work with local professionals and are licensed and bonded in my state out me at ease. They were also the cheapest BY far. And on top of that, I received amazing customer care when my move-in date got changed and our move pros were the best I’ve ever worked with. Could not recommend Bellhop highly enough. Derrick Q., Malik H., and Khaliyl J M. were a great team. And special props to Malik and Khaliyl for going the extra mile to ensure my sofa made it to my new apartment.

Adam, thank you so much for the wonderful review!

Reviewed June 15, 2023
I reserved a moving day with Bellhop 3 weeks in advance and 3 days before the move, I received an email saying they needed to reschedule my move 2 days out because they have no movers. The new homeowners needed to move in the house the day after our move. So they basically let us hanging and with the problem to try to find a new moving company that can accommodate us. Horrible service. Will never use again. What is the point of scheduling it way in advance if they are trying to get their ducks in a row at the last minute.

Alejandra, we really appreciate your feedback and we apologize for having to reschedule your order. It is highly unusual for us to be unable to fulfill a move at the original time, and we hate that we experienced fulfillment problems with your reservation.
We tried our best to solve the problem yet due to the sudden nature of the case it was out of our hands, we would love to help you in the future and if your heart is big enough to give us a second chance we'll show you our best and offer a discounted rate to reiterate we care for you.
Reviewed June 13, 2023
Shout out to Bellhop Moving - 3rd time using them and if I could give them a 100/10 I would!!! 2 man crew today in 2 hours, put together furniture, moved furniture up and down stairs, moved random boxes. All that time super cheerful and positive and supportive. A pleasure to work with and make stressful situations almost fun! Robinson & Dom (2nd time here!) were amazing - kudos to them both.

Ginger, we’re so happy to hear that you loved your move! We wish you the best as you settle into your new home.
Reviewed June 12, 2023
Overall, happy with the moving experience. Everyone involved from movers to truck driver were very professional and friendly. They worked organized and quickly. My only issue is with Bellhop's communication about the unloading team. I learned the day of the unloading that the unloading team was switched last minute, but I was not communicated by Bellhop. I learned about the switch from the driver. The dashboard was not updated for me, so I couldn't even leave a tip for the new crew through the dashboard. It wasn't until I asked Bellhop's customer service that I was given the reason for the switch.

Xin, Thank you for sharing your positive moving experience with us. We're delighted to hear that our movers and truck driver provided professional and friendly service. We strive to work efficiently and maintain a high level of professionalism throughout the entire process.
We apologize for the communication issue regarding the switch of the unloading team. It is important to us that our customers are well-informed about any changes that may occur during the moving process. We regret that you were not directly notified about the switch, and we understand the frustration this may have caused.
Furthermore, we apologize for the inconvenience you experienced with our dashboard not being updated, preventing you from leaving a tip for the new crew. We will take this feedback into consideration and work towards improving our communication and dashboard functionality to ensure a smoother experience for our customers.
Thank you for bringing these concerns to our attention, and we appreciate your understanding. Your feedback helps us identify areas for improvement, and we will strive to enhance our communication channels to ensure a seamless moving experience for all our customers.
If you have any further questions or require assistance, please don't hesitate to reach out to our customer service team. We value your business and look forward to serving you again in the future.
Reviewed June 11, 2023
The young men who showed up to help were pleasant and capable. Unfortunately the truck was too small to fit all of our stuff and we had to use our personal vehicles to make more than 1 trip. I was disappointed that we have to help the hired movers.

Melissa, Thank you for taking the time to leave us a positive review. We appreciate your feedback and are glad to hear that our movers were pleasant and capable during your move.
We apologize for any inconvenience caused by the truck size not accommodating all of your belongings. Our goal is to provide a seamless moving experience, and we understand that having to use your personal vehicles to make multiple trips was not ideal. We strive to ensure that our trucks are appropriately sized for each move, and we apologize if this was not the case in your situation.
We appreciate your understanding and willingness to assist the hired movers. While we aim to handle all aspects of the move, there may be instances where additional assistance from customers is required. We appreciate your cooperation and support during the process.
Thank you once again for choosing Bellhop for your move. We are grateful for your positive feedback, and we will continue to work hard to provide excellent service to all our customers. If there is anything else we can assist you with in the future, please do not hesitate to reach out to us.
Reviewed June 4, 2023
I paid for 2 workers to help me unload my uhaul and it took us less than an hour to finish (I paid for 2 hours). When I checked my bill, they both logged over 4 hours EACH. I called support and was told I would get a call back but never heard from them. I reached out to the lead mover directly and he said he would have the issue fixed but I haven’t heard anything a day later. I will never use this service again. I was scammed out of over $300.

Luke, Thank you for taking the time to leave a review. We're sorry to find out that you had a negative experience with Bellhop. We take our customer feedback seriously, and we would appreciate it if you could provide us with your order number to make sure we can make things right.
Reviewed May 31, 2023
All of the movers were extremely kind and got the job done quickly and carefully. They wrapped all of the pieces I asked them to and also took something apart unexpectedly but were very patient! Would highly recommend to anyone moving from one city to another.

Melissa, thank you for sharing your experience with us! We're so glad that you trusted us with your move.
Reviewed May 30, 2023
I had a great experience with Bellhop. Even though one of the movers called out, they quickly found a replacement and were able to still complete my move. The movers were courteous, quick and efficient while still taking good care of my items. I would definitely use Bellhop again.

Christina, thank you for sharing your experience with us! We're so glad we got the chance to help out with your move.
Reviewed May 27, 2023
Joey and his team were exceptional on our move the morning of 5/25/2023. They were early and efficient. This move was for my Dad, who is selling his home to Offerpad, and he and his two sisters were so impressed. As an employee of Offerpad, I was proud to hear their feedback and see how impressed they were with the Bellhop team. I've used Bellhop, personally, and had a memorable experience so it was great to see another family member of mine have the same. I love Offerpad's partnership with Bellhop. Cheers!

Reid, we appreciate you taking the time to leave a review!
Reviewed May 24, 2023
I am very grateful for Bellhop! They had availability when I needed it. The lead, Duane, arrived early and assessed my needs. He listened and was able to complete my requests with no supervision. I am amazed at what the Bellhop crew was able to accomplish in 2 hours. The packing of the pod is very compact - very good use of space in the pod. Great work!

Carolyn, thank you for sharing your positive moving experience with us. We hope you are enjoying your new place!
Reviewed May 17, 2023
Bellhop movers were friendly, caring and professional. They we so fast and efficient. We would have paid a lot more with another company. We needed them to move our furniture and appliances. They wrapped everything and covered the tables so they wouldn't be scratched.

Kathleen, thank you for taking the time to share your fantastic moving experience with us!
Reviewed May 15, 2023
Movers were early and nice guys but damage to my home and a vacuum took place. I would appreciate an 130 dollar credit for a brand new vacuum that was destroyed durning the move (pics attached). Heavier items were moved with very little concern for my home. An upstairs railing to my staircase was damaged and now creaks whenever touched.

Scott, We sincerely apologize for the damage that occurred during your move. We understand the frustration and inconvenience this has caused you.
To ensure that your claim is properly handled and resolved, we kindly request that you contact our customer support line at your earliest convenience. Our dedicated claims department is equipped to assist you in filing a claim and providing further assistance regarding the damage to your home and the vacuum.
Please be assured that we take these matters seriously, and we will make every effort to address your concerns and provide a resolution. Your satisfaction is important to us, and we appreciate your understanding and cooperation in this process.
Thank you for bringing this to our attention, and we look forward to working with you to resolve the issue promptly.
Reviewed May 10, 2023
The movers were awesome. I will recommend your company for others that are moving. The team that was sent to complete the move were professional and very polite and respectful. Whenever I need to use your company again, I hope this same team will be available.

Stanley, thank you for sharing your positive moving experience with us. We hope you are enjoying your new place!
Reviewed May 7, 2023
My movers were not careful when moving about my home, in fact many walls and door jams had markings on them upon conclusion of the move. Estimated time was more than double causing the bill to also double. Movers were unable to get treadmill out of the space and therefore had to disassemble it and take far too much time.

Karen, thank you for alerting us to this experience. Our Support Team is eager to address this, but we have had trouble locating your order based on the name displayed. Please message us your confirmation number or contact our team directly for resolution at 888-836-3939
Reviewed May 7, 2023
Will and his team were excellent. They showed up on time, they were all respectful and courteous. They asked questions and handled everything with respect and care. They worked fast, had everything loaded and unloaded in about 4 hours, this gave me and my family plenty of time to get our new home situated. I can’t express enough how grateful I am to these moving professionals. I would totally recommend Bellhop to anyone I know who is moving.

Manuel, thank you for taking the time to provide us with your feedback! It's wonderful to hear that the team was able to provide you with a great moving experience. We'll be sure to pass along your kind words to them. We hope that you're enjoying your new home and wish you all the best in this new chapter.
Reviewed May 6, 2023
I've used Bellhop on 4 separate occasions, and every time they are stellar. Vance, Rodolfo, Meranda were great and a huge help! I think the best part about all of the movers I've had is that they're just good people. Easy to talk to and make the move much less stressful. I'll plan to always use Bellhop for my moves and recommend them to everyone!

Brad, thank you for taking the time to write a review! We hope you enjoy your new place. It's wonderful to hear that Vance, Rodolfo and Meranda were able to provide you with a great moving experience. We'll be sure to pass along your kind words to them.
Reviewed May 6, 2023
Excellent moving experience. They checked in with me early to make sure that the date and the time is correct. They also arrived early. They were also very efficient with the moving. I highly recommend this moving company. Five-star experience.

Thank you for the fantastic review!
Reviewed May 4, 2023
The guys who unloaded my Uhaul were very pleasant, nice, accommodating, on time and quick! I would highly recommend and use Bellhop again. They helped me put things in the locations I needed and also put my mattresses on the bed frame for me.

Diane, thank you for taking the time to write a review! We hope you enjoy your new place.
Reviewed May 3, 2023
Original packing job was short one team member and job was not finished (6 hours). One person was in the kitchen for all six hours and packed four cabinets. This is an efficiency-sized kitchen. There were many other items left, unpacked in the home. It is obvious a fourth person was needed but nothing was done to complete the job properly. Filed a complaint with the Support team who sent a second crew the next day to finish the packing. The support person was sympathetic and promised a $300 price break, 10% off my total order and 15% off the cost of my loading reservation. They also scheduled a separate crew to load the boxes in the container. The first crew did great. Unfortunately, Bellhop canceled the second crew - the loaders - and instead asked the first crew to stay on.
There was a time gap between when packing finished and the moving Pod arrived and the team sat around complaining that they weren’t getting paid by Bellhop to wait. Meanwhile, neither Bellhop nor Pods had any idea where the truck was or could give an ETA outside a three hour window. For partners, these two are not coordinated and do not share key information that supports logical scheduling.
I now have eight charges on my credit card, none of which align to the price quote I received when I booked the service. In total I have been charged over two times the amount I was quoted. I have been unable to get a response from Bellhop via Chat or Phone. When you call Bellhop you get someone in the Philippines, who tells you that someone will call you back “within 24 to 48 hours”. It has been over 72 hours and I have received no callback and there’s also no record of the prior chats that I had with Support agents. I have disputed all charges via my credit card.

Amy, thank you for alerting us to this experience. Our Support Team is eager to address this, but we have had trouble locating your order based on the name displayed. Please message us your confirmation number or contact our team directly for resolution at 888-836-3939
Reviewed April 26, 2023
This move was perfect! From the quote process, to the regular communication prior to the move to the wonderful team on the day of the move! They were machines! Very professional and polite yet got the job done!! I can't say enough good things about Bellhop! The ONLY way to move!

Kelly, thank you for sharing your experience with us! We're so glad that you trusted us with your move.
Reviewed April 25, 2023
The two young gentlemen who were assigned to our project were completely professional. They were early to arrive. They were very knowledgeable about how to make the most of our space. They were delightful! We will definitely use Bellhop in the future.

Lynndi, thank you for taking the time to share your fantastic moving experience with us!
Reviewed April 19, 2023
Harmon and Ryan were diligent and skillful with my move. The amount of care they showcased while transporting my personal belongings showed that they are motivated in pursuing excellence. Hard working with a smile and a can-do attitude. I would love to have movers like them again!

Joseph, we appreciate you taking the time to leave a review! It's wonderful to hear that Harmon and Ryan were able to provide you with a great moving experience. We'll be sure to pass along your kind words to them.
Reviewed April 18, 2023
My movers were kind, polite, courteous and timely. They worked fast and within my time frame of four hours. They made sure that my furniture was wrapped well as well as disassemble and reassemble. They were a great group of guys.

Carol, thank you for sharing your positive moving experience with us. We hope you are enjoying your new place!
Reviewed April 12, 2023
Bellhop was on time and and performed exceptionally well even in the worst weather conditions. Hats off to the movers and driver for being kind, professional and quick given the circumstances. I would definitely use again and would refer them to my friends. I’m a single lady and this is a moving service that you can rely on. Job well done!

Donna, we appreciate you taking the time to leave a review!
Reviewed April 12, 2023
First off the service was superb. These young men were amazing. They were so nice and friendly. They handled my things with so much care. It was absolutely no add on prices at the end. Our move was smooth sailing, I will recommend this company to everyone.

Amanda, thank you for sharing your experience with us! We're so glad that you trusted us with your move.
Reviewed April 10, 2023
I was unhappy with the quoting and website experience but the confusion on moving day was downright stressful as there were 2 different crews hired that didn't know each other and neither understood what the job was that they were supposed to do. The unloading crew was good but unhappy.

Thank you for taking the time to provide feedback on your recent moving experience with us. We are sorry to hear that you were unhappy with the quoting and website experience. Regarding the confusion on moving day, we apologize for any stress or inconvenience this may have caused you. We understand how important it is to have a seamless moving experience, and we are disappointed to hear that we fell short in this regard.
We will take this feedback to heart as we continue to improve our services and communication with our crew members. We are glad to hear that the unloading crew did a good job, but we apologize if they appeared unhappy.
Please know that we take all feedback seriously and will use it to improve our services going forward. Thank you for choosing us for your moving needs, and we hope to have the opportunity to serve you better in the future.
Reviewed April 6, 2023
Daniel and Marcus worked HARD to complete my move. No groaning or comments about the time it took to complete. They did not waste time being chatty. They were professional but when they left I did not know about baby mama drama. They placed my heavy furniture where I wanted in my condo. I plan to not use another moving company. The company sends A LOT of emails. Nice but I know they are wanting to be helpful. It was a great experience I am telling everyone about.

Dawn, thank you for taking the time to provide us with your feedback! It's wonderful to hear that Marcus and Daniel were able to provide you with a great moving experience. We'll be sure to pass along your kind words to them. We hope that you're enjoying your new home and wish you all the best in this new chapter.
Reviewed April 6, 2023
My movers Myron and Maurice were great. They were quick, efficient, careful and kind. My only feedback is I would have appreciated communication a or two before the move for peace of mind. I would recommend this service to friends and family.

Scott, thank you for taking the time to write a review about our service and team, We'll be sure to pass along your kind words to them! We hope you enjoy your new place.
Reviewed April 4, 2023
Guys were very friendly and got right to work. Movers were on time and took care of my belongings very carefully. I would definitely use Bellhop again to move. Movers were very attentive to being careful around my new home.

Jodi, thank you for taking the time to share your fantastic moving experience with us!
Reviewed April 4, 2023
This is our second time using Bellhop to move. The first time was simply unloading. This time was loading, transport, and unloading. Our service on both were spectacular. Knowledgeable and friendly crew, who are expert at moving Tetris. I am so grateful Bellhop was recommended to us. I absolutely recommend them for your moving needs.

Jessica, thank you for the fantastic review!
Reviewed April 2, 2023
Using Bellhop was a breeze. I easily booked the hours I needed for my move and was able to make changes easily too. The movers assigned to my move were knowledgeable, friendly, quick and communicative. They got our move complete in half the time we expected, and with no issues. I’d highly recommend Bellhop!

Thank you, Chelsea! We're so happy to hear about your excellent experience. We wish you the best as you settle into your new place.
Reviewed March 27, 2023
Only 1/3 workers showed up. None of the labeled boxes or furniture were placed in the right areas, just placed wherever they would fit. Scratches all over the floor. I had to help for the entire job and spent the next several hours trying to rearrange boxes and furniture before we could even unpack. The convenience and flexibility of the service was good, and I may even give it another chance, I’m just going to keep my expectations extremely low if I do. The one worker who did show up was very nice and worked hard the whole time there’s only so much one person can accomplish.

Jonathan, thank you for your feedback. We apologize for the poor experience you had with Bellhop. It is highly unusual for us to be unable to fulfill a move at the original time, and we hate that we experienced fulfillment problems with your team on move-day. Looking at our records, our Move Coordination Team attempted to find replacements for your team at your original reservation time. Unfortunately, we did not have a complete team available until a different day.
We apologize for the stress and inconvenience that this reschedule caused you. It’s our top priority to care for our customers and reduce their stress on move-day, and it is very disappointing that we were unable to do this for you. We shared this feedback with the Market Management Team to better prepare for unexpected changes in the future.
Reviewed March 27, 2023
I didn't realize how difficult moving to a new state would be and Bellhop and the team made it so quick and easy! Took the stress of the move off my shoulders. Besides one small causality to a furniture item that could be taped/glued back together, the team took care of wrapping and protecting everything when preparing to load it in the truck. There was one small "ding" left in the side of my kitchen island where the vinyl adhesive was damaged from moving into the new place, but everything was generally loaded and unloaded with care and disassembled and reassembled upon move-out and move-in.

Catherine, thank you for taking the time to provide us with your feedback! It's wonderful to hear that the team was able to provide you with a great moving experience. We'll be sure to pass along your kind words to them. We hope that you're enjoying your new home and wish you all the best in this new chapter.
Reviewed March 27, 2023
This was the best experience I could have imagined for hiring movers. They were punctual, efficient, courteous, and took great care handling our items. I would recommend to everyone use Bellhop for your moving needs. I will be using Bellhop for all my future moves.

Mike, we’re so happy to hear that you loved your move! We wish you the best as you settle into your new home.
Reviewed March 24, 2023
The movers were good & courteous. On Time and quick. The biggest problem that I had was no one told me that there was a 3 hour minimum. So for a 1 hour job easy move (desk, chair, book cabinet, filing cabinet & plant ) under 5 miles I paid for 3 hours. I gave a good rating before receiving the final bill. For this reason I would not recommend.

Marva, thank you for your feedback. Bellhop is a pay-as-you-go service that operates with estimates rather than quotes. We have a 3-hour minimum cost on moves with two+ locations and just a 2-hour minimum cost on moves with one location. Anytime used after the minimum time has passed is pro-rated so that you only pay for the exact time spent working--down to the minute.
We apologize that the minimum cost was not communicated more clearly to you before the move. We state this information during the booking process, in our website FAQ, and our pre-move emails.
Reviewed March 23, 2023
We used your services to move furniture from a bedroom to the garage and we had a wonderful experience. The movers were fast and professional. They had great communication and showed up on time. We will use and recommend your services again.

Lauren, thank you for sharing your experience with us! We're so glad we got the chance to help out with your move.
Reviewed March 20, 2023
The movers were great - but they didn't have any dollys or moving equipment for a large move. Luckily my building had one dolly, but it definitely prolonged the move, which was not ideal. I would recommend that anyone who does these moves has some sort of equipment even a small dolly to help.

Thank you, Lindsay! We're so happy to hear about your experience. We'll be making sure no dollies are forgotten from now on, wish you the best as you settle into your new place.
Reviewed March 13, 2023
Men were friendly and on time. They worked efficiently and quickly, even in the rain. They went above and beyond and offered to take additional items. They communicated properly and moved our items with care. Overall very happy with the way everything went.
Reviewed March 5, 2023
Excellent job was done by all assigned to our move. Fast, efficient and most of all careful with our items. They arrived on time, packaged all of our items carefully and moved them from our rental to our brand new house.

Alan, thank you for sharing your positive moving experience with us. We hope you are enjoying your new place!
Reviewed March 1, 2023
I scheduled 4 movers for 3 hrs, for 2pm 2/25. At 2pm one mover showed up. At 2:30pm bellhop called saying no one else was coming. My move was not completed. Bellhop charged me full price for all 4 movers for 4 hours. Over $500, I can't get a person on the phone. Or an email. Had to hire another company to move me. Cost me twice as much for the move. And I had to move late. Will never use bellhop again.

Kayla, we really appreciate your feedback and we apologize for having to cancel your order. It is highly unusual for us to be unable to fulfill a move at the original time, and we hate that we experienced fulfillment problems with your reservation.
We tried our best to solve the problem yet due to the sudden nature of the case it was out of our hands, we would love to help you in the future and if your heart is big enough to give us a second chance we'll show you our best and offer a discounted rate to reiterate we care for you.
Reviewed Feb. 28, 2023
Amazing experience top to bottom. The guys who packed the truck took care to wrap and pack things beyond what I had asked to ensure everything was safe on the trip. Herman, our driver, was beyond professional and navigated a difficult unloading situation with ease and professionalism.

Ben, thank you for the fantastic review!
Reviewed Feb. 27, 2023
Used them to move locally between apartments, and it was awesome. Booking was easy, made the reservation online, and the on the day of, things went very smoothly. The movers showed up on time, and actually finished early, and they set up the furniture (bed, TV, couch, elliptical) in the new place how I wanted.

Thank you, Michael! We're so happy to hear about your excellent experience. We wish you the best as you settle into your new place.
Reviewed Feb. 27, 2023
These guys were great! Very professional, on time, and they seemed to actually care about not damaging anything and doing a great job. I want to say these were probably the best movers I’ve ever had and that’s saying something since I have moved around a lot.

Justin, thank you for sharing your experience with us! We're so glad we got the chance to help out with your move.
Reviewed Feb. 26, 2023
Our experience with Bellhop was better than expected. We asked for three guys and a truck and got four instead. They were all hard workers, very polite and enjoyable to work with. They were very careful with our furniture and boxes and handled everything with care. I would hire them again if we needed the help.

Marlene, thank you for taking the time to share your fantastic moving experience with us!
Reviewed Feb. 23, 2023
This is the first time I used a moving company to move me. I have always done it myself. Bellhop had my move completed in four hours! This move was a wonderful experience. They were on-time, efficient and worked well together. I will never again DIY. Thanks Bellhop!

Glenys, thank you for the fantastic review!
Reviewed Feb. 21, 2023
Very prompt, professional and polite. Extremely proficient at their job and did an excellent job of moving me from a house with lots of steps to a ranch-style home. They were done in less than 3.5 hours and we had nothing break.

Kathleen, thank you for sharing your experience with us! We're so glad that you trusted us with your move.
Reviewed Feb. 19, 2023
It was awesome experience. Tim, Dewayne and Evan were so helpful and mindful of our move. They went over and beyond to make a smooth move. Really nice and respectful gentlemen. Would use Bellhop again only to use the same guys.

Irey, thank you for taking the time to provide us with your feedback! It's wonderful to hear that Tim, Dewayne and Evan were able to provide you with a great moving experience. We'll be sure to pass along your kind words to them. We hope that you're enjoying your new home and wish you all the best in this new chapter.
Reviewed Feb. 19, 2023
Fast, professional, punctual, affordable, and efficient. The team clearly knew what they were doing and how to address my specific needs. They finished almost exactly to the mark they projected for the job. I wish I knew about this company in the past. I now have a new permanent moving solution.

Stephen, thank you for sharing your positive moving experience with us. We hope you are enjoying your new place!
Reviewed Feb. 19, 2023
Lance and his team are in time, hardworking and reliable. They’re the best! I highly recommend Lance and his team to other consumers. I wish there are more movers like them, making our lives easier & smoother. Bellhop is lucky to have these peeps in their company. Thank you!

Angela, thank you for taking the time to provide us with your feedback! It's wonderful to hear that the team was able to provide you with a great moving experience. We'll be sure to pass along your kind words to them. We hope that you're enjoying your new home and wish you all the best in this new chapter.
Reviewed Feb. 17, 2023
This was the absolute best move ever! The two young men, John and Sean were courteous, friendly and efficient. They were proficient at moving both big bulky items and delicate items. They were true professionals and I would absolutely use Bellhop again and I highly recommend them.

Jane, thank you for taking the time to provide us with your feedback! It's wonderful to hear that John and Sean were able to provide you with a great moving experience. We'll be sure to pass along your kind words to them. We hope that you're enjoying your new home and wish you all the best in this new chapter.
Reviewed Feb. 16, 2023
I was kept informed from my first call to Bellhop to completion of the job. Pricing was explained from the first call, no surprises! Bellhop workers showed up on time and completed the job well within the time allotted! Work was done professionally, care and a sense of urgency!

James, thank you so much for the wonderful review!
Reviewed Feb. 12, 2023
I chose Bellhop because they were listed on the POD website for a fast and dependable company, and they were! The team they sent me were amazing got the job done in less time than was allotted! They were great, I would and will go through them again when I get to the other side of the country!! Thank you again.

Lynda, thank you for sharing your experience with us! We're so glad that you trusted us with your move.
Reviewed Feb. 11, 2023
I booked with Bellhop and needed a safe, furniture, and several boxes moved. When I booked I listed the safe and that it’s 500 pounds. Their website says for items over 200 pounds, book 3 people, which I did. I booked, and then I received an email stating it was confirmed. When the movers arrived, they were not aware of the safe and said they could not move it. The movers called Bellhop and were told I would receive a call in 10 minutes. That was around 11:30 am, I didn’t get a call until 2:36 pm, well after the movers had left. Multiple people tried arguing with me that their terms of service state they don’t move items over 300 lbs. That is false, that terms of service state they are not liable for damages for items over 300 lbs.
I was finally told this was stated in the FAQ…which I never encountered when booking. I also asked why I put in notes the safe and the weight of it and the booking was still confirmed, to which I was told they don’t always read that. I was given a partial refund, which I thought was fair. What I don’t think is fair, even though Bellhop charges a 2 hour minimum, the movers don’t get paid a 2 hour minimum…even if they finish early because they can’t move everything. We were also told the movers were notified they had a job the morning of the move, but I was told who my team was the day before. The guys who moved our things were very hardworking and did a great job. Just very disappointed in the experience with Bellhop itself.

Thank you for reaching out to us regarding your recent experience with our company. We sincerely apologize for the inconvenience and frustration you have experienced with our services.
We understand that no amount of compensation can change what happened or make up for the disappointment. Nonetheless, we value your feedback and will take it to heart as we continue to strive to provide the best possible service to all of our customers.
Thank you for giving us the opportunity to serve you and we hope that we can regain your trust in the future.
Reviewed Feb. 6, 2023
Very satisfied with the communication and helpfulness of the service team. Both Bellhop associates Jose and Kevin treated the items with care and were very concerned about effectiveness of packing the truck to ensure nothing broke and all fit into the back. Thank you!

Matthew, thank you for sharing your experience with us! We’re proud to have moving pros like Jose and Kevin on our team. We wish you the best as you continue to settle into your new home!
Reviewed Jan. 25, 2023
My movers were the Best. They were fast, strong, kind and respectful to all of my needs and stuff that needed moving. I could never say how much we appreciate the move they did for us. Very careful with everything. An awesome bunch of people. Thank you to all.

Sheila, thank you for the fantastic review!
Reviewed Jan. 23, 2023
At first, the crew did a wonderful job. They were on time, efficient, and great to work with. However as we got settled, we noticed more and more damage to our belongings. A scratched table, bent furniture knobs, and a drawer that had been split from the dresser. I appreciated the moving service, but would likely choose a different company in the future.

Thank you for reaching out to us regarding your recent experience with our company. We sincerely apologize for the inconvenience and frustration you have experienced with our services.
We understand that no amount of compensation can change what happened or make up for the disappointment. Nonetheless, we value your feedback and will take it to heart as we continue to strive to provide the best possible service to all of our customers.
Thank you for giving us the opportunity to serve you and we hope that we can regain your trust in the future.
Reviewed Jan. 18, 2023
They were great! Everything went smoothly. The staff was professional and respectful. The online communication and online payment was easy. The scheduling was easy. I am very happy with their service. I would highly recommend them. Plus I liked having a referral from our real estate agent.

Joanne, thank you for sharing your positive moving experience with us. We hope you are enjoying your new place!
Reviewed Jan. 17, 2023
The move was handled professionally. The communication was great. The two men who moved me was kind, careful with my things and efficient. I would use this service again in the future. The convenience of booking online made things smooth and I booked the move late at night on a weekend.

Tracy, thank you for taking the time to share your fantastic moving experience with us!
Reviewed Jan. 15, 2023
The team did a great job - fast, efficient and careful - they were definitely experienced and skillful and worked well together. Arrived on time and finished on schedule. Will most definitely use again to move the furniture back after construction.

Jeff, thank you for sharing your experience with us! We’re proud to have great workers on our team. We wish you the best as you continue to settle into your new home!
Reviewed Jan. 8, 2023
Half the team didn't show. Could only move a few items. Still got charged for a 5 man team and have to reschedule to move again. The guys that did show up were great but not worth the amount I paid at all.

Thank you for bringing this to our attention. We are deeply sorry for the terrible experience you had with our company. This is not how we strive to treat our customers, and we are taking immediate steps to address the issues you've raised.
We have investigated your claim and have taken appropriate action to ensure that this does not happen again in the future. We have also reviewed our pricing policy to make sure that all charges are transparent and fair.
Please know that we take full responsibility for the problems you experienced and we are committed to making things right. We have already offered compensation for the extra charges and the inconvenience caused, and we hope that this will help to resolve the issue.
Reviewed Jan. 7, 2023
The team showed up on time. They were very polite and got right to work. All four workers made a point of introducing themselves to us. They were very careful with my furnishings - but were still efficient. We had some odd items and some very heavy items - but they tackled them with no problem. I would gladly recommend them.

Margie, we appreciate you taking the time to leave a review!
Reviewed Dec. 16, 2022
1. They promised mattress covers - none provided, most of the mattresses looked like they had been drug through the mud. We had to hand clean them.
2. They didn't have a clue how to pack a truck (or too lazy to do it right?) We moved twice in 6 months. First move we fit everything into 2 trucks. Then we sold a significant amount of furniture (an entire dining room set for 8 with a china cabinet and sideboard, an upright freezer, 3 dressers, 2 outdoor rubbermaid storage things, 1 couch, 1 bed...) so we had much less to move. Bellhop's movers couldn't do the much smaller amount in 2.5 trucks! So, w are renting a Uhaul this weekend so my family can finish the move we paid Bellhop to do.
3. Maybe I wasn't clear enough in my instructions. A list of things that absolutely must be moved... Uhaul truck this weekend.
5. Moving in the rain sucks! So move quickly. When you take it off the truck put it right into the garage or the house right? They left furniture, couches, chairs, and very expensive hand and electric wood working tools to sit out in the rain. Any idea how long it takes to dry out pillows, cloth couches and chairs? Or to sand the rust off boxes of hand tools?
6. Moving 101 - put the boxes and furniture in the room the client tells you to put them in.
The one and ONLY time we will use Bellhop.

Joel, Thank you for reaching out to us regarding your recent experience with our company. We sincerely apologize for the inconvenience and frustration you have experienced with our services.
We understand that this apology may not make up for the negative experience you had with us, yet we hope that it is still helpful in some way.
We understand that no amount of compensation can change what happened or make up for the disappointment. Nonetheless, we value your feedback and will take it to heart as we continue to strive to provide the best possible service to all of our customers.
Thank you for giving us the opportunity to serve you and we hope that we can regain your trust in the future.

Reviewed Nov. 6, 2022
Hired the company because I had to relocated as a effect of the floods in July. Found out the structure was ruined in my home. Hired 4, 3 showed. They tore up everything we had left from the door off the fridge to washer dryer new dining table chairs. Coffee table workers cussed us, stole from us. We had to make a police report. The company knew about this. I phoned them numerous times begging them to stop the move. The movers showed up with no plastic wrap for my furniture. I had to leave my house to go purchase some. They didn’t move all my items. I had to pay 300 to rent a Uhaul truck after the move to store my remaining items they left. I was initially quoted 1250. Bellhop said it went over the allotted time and changed the price to 1800. I told them these workers moved at their own pace and took breaks. They said, "We will take 500 off after boosting it to 1800 only for it to be at the original price.
I said, "But you boosted the price." Oh Kristin the manager even told he the movers did not wrap my items like asked she would terminate them. She phoned the workers. They laughed at her and began stating they had other jobs and could care less. They stood on my food cooler. The short mover did to unscrew my fridge prior to ripping the door off and denting it. I have holes in my walls as they didn’t use a dolly nor pack the truck correctly. They tore up my items more bringing them in the storage as well. They used explicit language speaking to us we were traumatized. After pleading with the company to stop the move during the move the company said no. Bellhop sent a Megan to try to get me to take 386.00 for my items being damaged, which I told her goodbye! There was thousands of dollars of furniture damaged why would you call me asking me that.
She said, "You won't get much in claims and should take my offer and not file a claim." They said I owed 457 and until I pay it my claims would not even be filed. I phoned them to pay the 457. A guy said I didn’t owe anything.. only for me to be told at a later date I did. They told me they played the call back and he did not say that they said they would send me the call. Never sent it because they were lying. This company destroyed all we had left, they did not include all the damage I included in my claim. Only covered a few items with a payout offer of 386.00. They really tried to offer me 170.00 for a 2,000 fridge they tore off.
In Total they offered me 386.00 for tearing up my headboards, footboards, coffee table, dining chairs, sitting chairs, oversized glass mirror, fridge, washer. They sat my white sofa pillows on my fireplace bare where dirt firewood etc was, now they need to be cleaned and I should never have to leave to purchase stretch wrap as they had none. Sure I have more items damaged but the way they packed my storage I can’t get to other items. Had they used stretch wrap some of my items may have been saved. It was traumatizing as my family watched in horror disbelief after already being traumatized by the disaster. I phoned the company several times. They did nothing during that move.

Thank you for reaching out to us regarding your recent experience with our company. We sincerely apologize for the inconvenience and frustration you have experienced with our services.
We understand that no amount of compensation can change what happened or make up for the disappointment. Nonetheless, we value your feedback and will take it to heart as we continue to strive to provide the best possible service to all of our customers.
Thank you for giving us the opportunity to serve you and we hope that we can regain your trust in the future.
Reviewed Nov. 3, 2022
This was the most unprofessional experience I have ever encountered. The movers don't care about your personal and valuable items. Their customer service team is rude and they should not be in business.

Thank you for reaching out to us regarding your recent experience with our company. We sincerely apologize for the inconvenience and frustration you have experienced with our services.
We understand that no amount of compensation can change what happened or make up for the disappointment. Nonetheless, we value your feedback and will take it to heart as we continue to strive to provide the best possible service to all of our customers.
Thank you for giving us the opportunity to serve you and we hope that we can regain your trust in the future.
Reviewed Oct. 13, 2022
I recently used a Google-certified moving partner, Bellhop Moving and they severely damaged my $1900 television during the move. I've followed up on the claim I filed with them (with pictures, video and receipts) 3 times since 10/1 when the claim was filed. The move happened 9/27 - 9/28. I paid $4K for the move and expected them to cover the damages to the television. After being put off for 2 weeks, I've been told that they will not cover the cost of the TV, but offered me $50. What a joke. Now I'm out $6K.

Thank you for reaching out to us regarding your recent experience with our company. We sincerely apologize for the inconvenience and frustration you have experienced with our services.
We understand that no amount of compensation can change what happened or make up for the disappointment. Nonetheless, we value your feedback and will take it to heart as we continue to strive to provide the best possible service to all of our customers.
Thank you for giving us the opportunity to serve you and we hope that we can regain your trust in the future.
Reviewed Aug. 28, 2022
If I could, I'd purchase a highway billboard for the sole purpose of telling people not to use this company. I hired Bellhop for a small move 5 minutes from my current home. I love the UI experience and was so impressed with the modern scheduling (so many moving companies are old school). I scheduled about a month in advance of my move. Less than 24 hours before my move, Bellhop called me and left a voicemail. They then sent me an email saying that they couldn't assemble a team for my move and asked if I'd be okay rescheduling my move for 10 days later. They told me on a Sunday (everything is closed), so I had to call 30+ companies and pay extra to find a company who would move me on such short notice.
While the customer service team did seem sorry, they did not seem to understand how difficult it is to reschedule a move 24 hrs before it happens. Moving is literally always time-sensitive. They did not seem to be trained in how to deescalate angry customers. They apologized, but offered nothing to make it right. I even said "please give me a reason to not leave a bad review, because I hate doing this and want to be able to recommend you" and they said "well, you do what you have to do." and offered to refund me, but that was it. I have moved several times with "old school" companies, and never have had someone cancel less than 24 hours before my move. This company made me angry cry (not pretty), pay extra, and did not do anything to make it better. Using Bellhop will make your move even more stressful than it already is.

Emily, we really appreciate your feedback and we apologize for having to reschedule and cancel your order. It is highly unusual for us to be unable to fulfill a move at the original time, and we hate that we experienced fulfillment problems with your reservation.
We tried our best to solve the problem yet due to the sudden nature of the case it was out of our hands, we would love to help you in the future and if your heart is big enough to give us a second chance we'll show you our best and offer a discounted rate to reiterate we care for you.
Reviewed July 22, 2022
After setting up a move for over a month with this company, 10 days before the move we got a call from customer services saying their system allowed a double booking and that we were going to reschedule us for the following week! We have to have the house empty by the July 31st. The move was set up for July 30th... We asked them to do the move any day before from Tuesday to Saturday and they came back saying no, they didn't have anyone for it! After the last phone call conversation they just cancelled our move, they keep on saying they care and felt bad but the bottom line was that they left us without a mover and now we have to try to scramble to see if we can find anyone that can do the move for us!!! Horrible experience!!! I would not recommend this company to anyone.. Please be aware they can cancel and leave you hanging!!!!

Leo, we really appreciate your feedback and we apologize for having to reschedule your order. It is highly unusual for us to be unable to fulfill a move at the original time, and we hate that we experienced fulfillment problems with your reservation.
We tried our best to solve the problem yet due to the sudden nature of the case it was out of our hands, we would love to help you in the future and if your heart is big enough to give us a second chance we'll show you our best and offer a discounted rate to reiterate we care for you.
Reviewed June 8, 2022
Where to start complaining about this TERRIBLE experience with BELLHOP!!!
1. I hired the service and the quote was for 4 hours. It took them 10 hours to complete the job. Complete messed up my preparations, and I had to lose an entire day because of this poor planning.
2. The movers were slow, we're not careful with my furniture. I have many furniture pieces broken, lost or scratched. I could see them throwing my furniture around, kicking pieces that fell on the floor. But this is not the least of the problems!
3. They disassembled my couch and kitchen table to move. That is ok. But I read from the website that Bellhop will assemble it back. Well, they didn't. I asked them not to re-assemble the couch and I needed to know where to put it, but the kitchen was never put back in place. I had to do it myself this morning. The worst part is that they never gave me the screws, the bolts. I have no idea where they are. I had to go and buy new ones. There are parts of the couch that I do not know where they are and I can't assemble it back on.
4. They wrapped some of the first but not all. However, waking by the apartments today I FOUND ONE PIECE OF FURNITURE HIDDEN in a far area of the apartments in the 1st floor. I moved to the 4th, they came in through the 2nd. There was NO REASON for it to be there. The only conclusion is that they hid it there because they broke the window glass door.
5. I learned during the day that they had another move scheduled for 2pm, but it was clear they wouldn't do the work in time. So they cancelled. That, which makes me assume they dragged their work to make it last the entire day and make their profit at my expenses.
6. All the time while moving things they would be talking with family members on the phone, stopped to check up on social networks. No wonder it took so long.
7. The truck driver had to jump on and help to get it done before 7pm (started at 830am). And in the end I was helping move the last loads of furniture.
It was a total disaster. I will do all I can not to have anyone else use bellhop again. Terrible, TERRIBLE experience.

Thank you for reaching out to us regarding your recent experience with our company. We sincerely apologize for the inconvenience and frustration you have experienced with our services.
We understand that no amount of compensation can change what happened or make up for the disappointment. Nonetheless, we value your feedback and will take it to heart as we continue to strive to provide the best possible service to all of our customers.
Thank you for giving us the opportunity to serve you and we hope that we can regain your trust in the future.
Reviewed June 2, 2022
Warning! Steer clear of this unprofessional and unethical company. Where do I begin? First, they took an unauthorized withdrawal of $483 from my account when I made it explicitly clear that I was only paying the initial deposit for a friend. When they showed up, they were clueless as to our agreement to deliver to two locations, and they refused to do so. After loading everything onto the truck, they threatened to unload it unless we agreed to just one delivery location. When we expressed our frustration with their failure to act according to our agreement, they threatened to unload everything.
So we said "OK just deliver it to one location and we would deal directly with their management." But they spitefully decided to dump the whole job and took everything off the truck, and we were forced to find another moving company. The manager called me and said they were willing to take off one hour, but still charge for two. I had to contact my bank and file a fraud claim because they were never authorized in the first place to take the money out of my account. These folks may advertise bargain basement prices, but they also deliver bargain basement service. Do not trust them, they will screw you over with impunity and leave you hanging - they do not care.

Thank you for reaching out to us regarding your recent experience with our company. We sincerely apologize for the inconvenience and frustration you have experienced with our services.
We understand that no amount of compensation can change what happened or make up for the disappointment. Nonetheless, we value your feedback and will take it to heart as we continue to strive to provide the best possible service to all of our customers.
Thank you for giving us the opportunity to serve you and we hope that we can regain your trust in the future.
Reviewed May 23, 2022
Only two movers showed up for the scheduled move. They were careless with my belongings which resulted in multiple damages. The compensation for those damages was insulting and caused me to have to pay a ton of money to have items replaced, fixed, and or cleaned. Offer Pad scheduled another move, but it was not until two days later which caused me a lot of issues on my transition between homes. I had to take off two days’ work to make up for the lost time.
Day two movers were better, but they did not get all my belongings moved and just left with a "sorry". Not acceptable and once again caused me to have to pay more money to hire another moving company to complete the job. Bellhop was what was provided to me through Offer Pad. I will never use or recommend Bellhop for anything! This "free" move ended up costing me more than what I would have paid for an independent mover that actually cared and could provide quality service. HORRIBLE EXPERIENCE!

Thank you for reaching out to us regarding your recent experience with our company. We sincerely apologize for the inconvenience and frustration you have experienced with our services.
We understand that no amount of compensation can change what happened or make up for the disappointment. Nonetheless, we value your feedback and will take it to heart as we continue to strive to provide the best possible service to all of our customers.
Thank you for giving us the opportunity to serve you and we hope that we can regain your trust in the future.
Reviewed April 21, 2022
Absolutely worst and I mean worst moving company ever. My fiancee used them three times prior without ever an issue.... Not this time. Prior to us moving we found out that they contract long distance moves to a third party driver and only provide the manpower...Not what was told to us during our booking. Our day was set up for March 24th, 2022. At 8:00 a.m. They guaranteed it would be to its destination by the 31st. Bellhops called a few days prior to ask if the driver could get there on the 1st instead.... Didn't really have a choice, so we agreed.
That morning, Three out of the four movers showed up, and the owner of the moving truck showed up a little earlier than them. Everything started out good and they were professional in uniform, with a great personality. They began to move our stuff fast and took care. About an hour later the 4th individual showed up. Look like he just rolled out of bed with no uniform on and looked like he hadn't showered in a few days. This particular gentleman did barely any work. Let the other three move everything around while he huffed and puffed and sat around most of the time doing a poor shrink wrap job on tiny pieces of furniture.
The gentleman then decided about an hour into helping move all our stuff into the truck that he was going to light up a joint and smoke pot on the front of our property. Now while it is legal in the state we moved from, our realtor and buyer were supposed to show up at any given time. And just because it's legal doesn't mean it's okay to do that on somebody's property.
Things started to get slightly worse in the afternoon. The movers started to slack off and take their time....Pieces of furniture were not being wrapped properly and they were starting to be careless with boxes and furniture. They did not have enough shrink wrap, so I had to run to U-Haul and buy it out of my own pocket. They had no dolly, and a huge Tangled ball of straps that they used to strap our stuff into the truck. What really took the cake this day was that my wife had medication that was taken out of the kitchen drawer, deliberately. Even after we bought them lunch, tipped them and helped them move to make it easier. At the end of the first day the truck got loaded, and we came out to the driver pulling away without even locking the back door!
The arrival was FAR worse. The truck was on time at 11am, however the 4 workers that were supposed to be there at 11....didn't show up on time. Instead only 3 workers showed up, and they all showed up 45 min late, without warning. We had our stuff put into a storage unit,.because we are buying a house. According to the very nice people at the units, the workers showed up...yet again disheveled, no uniform, and were climbing the fence to get into the unit, rather than call or go to the office. The movers also gave the site staff issues multiple times prompting them to call us ...
We had to get a second storage unit, because the workers didn't pack the unit correctly. So this is now costing us an additional $300 a month due to their sloppy, half done work. Had it been packed properly we could have done with one unit....Instead, they just threw out stuff into the unit, put heavy boxes on top of fragile and Glass.
We had boxes marked with orange tape that we made our long distance coordinator FULLY AWARE, needed to be put in the front of the unit. Not a single box was put into the front of the unit. Between the loading, unloading and transit....damaged approximately $10,000 worth of our stuff. We had to spend two days unpacking the unit, going through every box, taking photos and repacking the unit. Defeating the whole purpose of hiring movers. What was Bellhop's response? They are still giving us a run around with claims and beating around the bush. Our "claim" was supposed to take 1-3 days....It's been well over that.
Now on April 21st, it's been almost a month of dealing with this company. We called, and tried to handle this with our long distance coordinator however he just went MIA...So we called and filed complaint after complaint. Got a different person every single time. Kept getting told...someone will call us back. Someone will get back to us. Having to explain ourselves every time. Absolutely disgusting customer service. No one is on the same page and the left hand doesn't know what the right is doing.
After calling 15+ times and constantly keeping on top of them, we were refunded approximately $900 for the inconveniences. We filed a claim with more than 60 photos....However our "claim" settle offer was a whopping $995, which we don't agree with. They don't replace or repair, they reimburse based on "weight"....1000000% an absolute joke of a company. They may be great for short moves, but not for long ones. We will continue to fight to get reimbursed for the damages, the service we paid for that was a joke and the time we have wasted with Bellhops....IT'S NOT WORTH THE HEADACHE!!!!

Joe, we really appreciate your feedback and we apologize for having to reschedule your order. It is highly unusual for us to be unable to fulfill a move at the original time, and we hate that we experienced fulfillment problems with your reservation.
We tried our best to solve the problem yet due to the sudden nature of the case it was out of our hands, we would love to help you in the future and if your heart is big enough to give us a second chance we'll show you our best and offer a discounted rate to reiterate we care for you.
Reviewed April 15, 2022
Was initially impressed with ease and cost of hiring Bellhop. When the college age crew showed up, I was initially impressed but quickly grew concerned when I noticed no to little effort was taken to protect the furniture or the newly painted walls as the Bellhop workers removed my belongings. I expressed my concerns to the team lead. Despite this, furniture was still put in the moving van without any blankets, etc. to protect them from impact/rub marks. As a result, the furniture arrived at my new residence (~20 miles away), with multiple dents/scratches to every piece of a new solid cherry bedroom set and living room tables. A knob in my front loader washer was damaged and the dryer was dented as was the laundry room wall. There were also various scratches and dents to the newly painted walls and trim of our new house.
Most concerning was the workers' attempt to hide the fact that one of them let a dovetail drawer fall out of a table while unloading it. This resulted in the door being significantly damaged. He attempted to hide the damage by placing the drawer back into the table. I was only alerted when a neighbor told me he saw it happened and watched the workers laugh as they attempted to hide the damage. I will note that I have moved multiple times over the years with most being long haul moves. The amount of damage caused by Bellhop Movers far exceeded the total of ALL of my prior moves by a significant amount. In fact, on each of my prior moves, any damage (if any) was so insignificant that I did not even bother to mention it to the movers.

Thank you for reaching out to us regarding your recent experience with our company. We sincerely apologize for the inconvenience and frustration you have experienced with our services.
We understand that no amount of compensation can change what happened or make up for the disappointment. Nonetheless, we value your feedback and will take it to heart as we continue to strive to provide the best possible service to all of our customers.
Thank you for giving us the opportunity to serve you and we hope that we can regain your trust in the future.
Reviewed March 8, 2022
Mover Beware! My experience with Bellhop includes movers showing up 24 hours late, not using any blankets or pads (which I found out on delivery), and a whole household of items destroyed. Broken nightstands, dressers, tables, and chairs. To top it off, I received a credit of $403 for my damaged goods. A supposedly standard $0.60 per pound. My damages are likely $9,000 in fairness, so the $403 is a joke. I heard from my move coordinator Joan one time, 3 hours after my movers were supposed to start. She was out of office during my entire move and didn’t bother responding to any calls or texts.
The customer helpline phone number isn’t answered, by the way. Bellhop will tell you that they are short staffed. I have an apartment full of broken furniture. Bellhop May be cheaper than the alternative, but it is most definitely not worth it. Good concept. Horrible execution. And even worse customer service. They are not motivated by your dissatisfaction.

Thank you for reaching out to us regarding your recent experience with our company. We sincerely apologize for the inconvenience and frustration you have experienced with our services.
We understand that no amount of compensation can change what happened or make up for the disappointment. Nonetheless, we value your feedback and will take it to heart as we continue to strive to provide the best possible service to all of our customers.
Thank you for giving us the opportunity to serve you and we hope that we can regain your trust in the future.
Reviewed March 7, 2022
Completely unprofessional: They dragged and knocked furniture; the most hurtful thing is that they destroyed an expensive sentimental wedding gift that was barely 3 months old! The items were to be dropped in two separate locations so they were supposed to be arranged in the truck in a convenient way for the first stop, but they did not consider this at all! As a result, I am still stuck with stuff that was meant for the storage room in the new house and stuff that was meant for the house in the storage. The storage room is poorly packed as they literally THREW things, making it hard to access anything! Cabinets and lying on the side and I am worried I have more broken furniture and dresser-mirrors in the storage! I know accidents happen but the fact that they have gone totally silent on me means this is what they do. It is clear they only care about money!

Thank you for reaching out to us regarding your recent experience with our company. We sincerely apologize for the inconvenience and frustration you have experienced with our services.
We understand that no amount of compensation can change what happened or make up for the disappointment. Nonetheless, we value your feedback and will take it to heart as we continue to strive to provide the best possible service to all of our customers.
Thank you for giving us the opportunity to serve you and we hope that we can regain your trust in the future.
Reviewed Feb. 15, 2022
Where to begin? Was it the fact that one of the movers left in the middle of the move? That Bellhops disassembled an entire room that I specifically told them would not be moved? Or the fact that they left in the middle of the move without finishing furniture assembly? Or was it the $1800 in damage they caused by running into our mailbox or over the irrigation unit in our yard? They also will not compensate for damages without getting an attorney involved. Don't walk... RUN.

Thank you for reaching out to us regarding your recent experience with our company. We sincerely apologize for the inconvenience and frustration you have experienced with our services.
Please know that we have thoroughly investigated your claim and have already offered the best possible compensation that we could provide. We understand that this may not fully make up for the negative experience you had with us, yet we hope that it is still helpful in some way.
We understand that no amount of compensation can change what happened or make up for the disappointment. Nonetheless, we value your feedback and will take it to heart as we continue to strive to provide the best possible service to all of our customers.
Thank you for giving us the opportunity to serve you and we hope that we can regain your trust in the future.
Reviewed Feb. 9, 2022
My move was absolutely horrible due to Bellhop not the crew moving me. Prior to my move I went over my move on the phone and it was agreed I would need two trucks and a full crew to complete my move. On the day of my move only one truck showed up and not a full crew. We eventually started moving some stuff well past the start time because myself and the crew were attempting to find the other truck and movers. Finally, I was contacted by someone from Bellhop named Darren who didn’t really have any answers for me other than they would try to get two trucks and a full crew the next day. The moving crew loaded a few items to include three beds, clothes and two night stands so we would at least have a bed to sleep in and some clothes. The next day I had to take off work last minute because the move was not scheduled for this day.
Once again the truck shows up but once again there was only one. This is after myself and the team lead had communicated to Bellhop numerous times that the job would require two trucks and a full crew. Once again Darren at Bellhop had no answer for me and the crew had no answer. Meanwhile they load some stuff on the truck and take it to the new house until they can get an answer. We wait for hours with no response from Bellhop until I finally get a text that says the crew will rent a truck and finish the job that day. So now my entire day is up in the air because I’m delayed even longer. To make it worse one crew member left after the first trip. Then as the truck was unpacked another crew member left leaving me with only two people to do my move. Now with it late in the afternoon the two crew members left had not received any guidance whatsoever and we were all trying to get an answer from Bellhop.
Then we find out a truck was sent to the other house without anyone knowing and no crew. So we all drive over to that house and the original Bellhop truck leaves. This continues with no one from Bellhop helping me or ensuring I’m taken care of or following up with me. Actually, no one from Bellhop still has actually contacted me or addressed this horrible situation. This move continues until almost 8 pm. With me having to help load and unload items to ensure it gets done before it’s too late. Meanwhile my 4 year old son and wife who is 6 months pregnant can’t go to bed or relax because we are still moving stuff around the house. Not to mention that the trucks still had room in them and I still had to get a truck myself and move more items myself because Bellhop could not schedule or plan appropriately.
I was in the military for 12 years and have moved more times than most. This was by far the worst move I’ve ever had and I haven’t even begun to actually unpack to see if things were damaged. The worst part of it all was the nonexistent customer service and the still to date complete lack of care of anyone from the company about how horrible this move went. I hope no one ever has to use Bellhop again. This company does not take care of its crew members or its customers.

Chris, we really appreciate your feedback and we apologize for having to reschedule your order. It is highly unusual for us to be unable to fulfill a move at the original time, and we hate that we experienced fulfillment problems with your reservation.
We tried our best to solve the problem yet due to the sudden nature of the case it was out of our hands, we would love to help you in the future and if your heart is big enough to give us a second chance we'll show you our best and offer a discounted rate to reiterate we care for you.
Reviewed Jan. 18, 2022
Simply, they were WONDERFUL! Caring about my furniture, my other items, friendly, extremely careful (heavy, extra large furniture) and extremely pleasant to work with! Would always recommend! Their quote and final charges were totally reasonable and within the expected range. Extremely happy with Bellhop!

Ellen, thank you for the fantastic review!
Reviewed Jan. 17, 2022
My company moved me from Dallas to Houston. My furniture and personal effects were in a truck by itself. Somehow or the other a box with my personal effects went missing. The items in that box to replace would cost thousands of dollar; their first offer was $100 and then decided $175 would be their final offer. Some government entity needs to regulate these moving companies. I would NEVER use BellHop again, and would NEVER encourage anyone else to.

Thank you for reaching out to us regarding your recent experience with our company. We sincerely apologize for the inconvenience and frustration you have experienced with our services.
We understand that no amount of compensation can change what happened or make up for the disappointment. Nonetheless, we value your feedback and will take it to heart as we continue to strive to provide the best possible service to all of our customers.
Thank you for giving us the opportunity to serve you and we hope that we can regain your trust in the future.
Reviewed Nov. 13, 2021
DO NOT USE THIS COMPANY -- I had a deplorable experience with Bellhop. They are using the old bait and switch… Estimate 4hrs at an attractive price, use an inexperienced team thereby doubling the time and cost at the risk of your pockets and your belongings. I used the company on October 16th 2021 to move 45 seconds away (literally) from one apartment building in the same complex to another. I was quoted 3 – 4 hrs based on the furniture and belongings. It took the team, 4 hours to load up the truck from the first location.
What should have been a 3 maybe 4 hour move, turned into an 8 hour move resulting in thousands of dollars worth of damage: a broken 55” TV, broken bed frame, broken fireplace TV stand, severely damaged bedroom suite, damaged dining room table, scratched and deeply chipped bookcase, broken lamp. Additionally, the items that had to be disassembled and reassembled at the new location were not reassembled correctly… HORRIBLE EXPERIENCE. Do not use this company.

Thank you for reaching out to us regarding your recent experience with our company. We sincerely apologize for the inconvenience and frustration you have experienced with our services.
We understand that no amount of compensation can change what happened or make up for the disappointment. Nonetheless, we value your feedback and will take it to heart as we continue to strive to provide the best possible service to all of our customers.
Thank you for giving us the opportunity to serve you and we hope that we can regain your trust in the future.
Reviewed Oct. 30, 2021
Bellhop seemed more flexible with more hours and workers than other companies. They seemed like a bigger business. And I had already contacted some local businesses that were limited. That might have even been in June. And I was moving July 29, so I wanted to make sure I had a good window. The person on the phone was awesome. I talked to different people. The first time, I was given one quote. And the second time, I was given a different price based on the same move. So, I called back, and the second coordinator honored what the first coordinator told me, which was good. They changed the price back.
The crew was awesome. They were so kind. It specializes in college students and young people. The problem was I called customer service and left some information. It was not the crew’s fault. They were lovely. But that day, they had another move scheduled before mine, and it was supposed to take two hours. It would be my move that was scheduled for five hours. And that two-hour move before mine ended up being 10 hours according to the crew. Instead of coming at the original time of 2:00, they came at 6:30, and they worked until 11:30. Their arms and legs were shaking. They were worn out.
I felt grateful for all their effort. They did great. They continued to work hard and they did not complain. It was 100 degrees that day in Missouri. I tried to give them lots of icies and freezer pops. But I could tell that they were sloppier than they would have been because their bodies were tired. And it made me upset with the company. They should have rescheduled the move once it became so much later. I would have been happy to reschedule. I know that a lot of people can't do that. But if it meant a smoother move, I would have been great.
It started raining at 9:30. So, if I had movers at 2:00, and I was scheduled for five hours, we would have been done at 7:00 and it would have still been light outside. Instead, we were in the rain from 9:30 to 11:30. And all my boxes and furniture got wet. They wrapped it and worked hard, but it was awful. Just a bad luck day. I tried to make this so clear to Bellhop in my feedback. Because it was negative that the movers worked hard, and they were excellent. I wish I would have been their only move that day.
Just one thing, my couch, was damaged. It was a full-sized couch that I wanted to go down to the basement because my kids and I were getting a new one for the living room. And it was one of the last things because it was the biggest and heaviest item. It’s a sofa sleeper. It was one of the last things that the movers moved in because it was one of the first things put in the truck. So, by the time they got it through a basement door, they had to remove the door and it was narrower than I would have wanted. I felt bad for them. I had been so careful with the couch with my kids all these years, and it’s dilapidated now. I’m so sad about it, I haven’t even unwrapped it. Because it bums me out to look at it. It was raining, and they were more muddy than they would have been. The couch was damp and it picked up dirt as they got it down. And it's not their fault that it was a tight fit. The overall experience was bad. But how much do I blame the rain versus the other move? I blame the other move way more.

Shannon, we appreciate you taking the time to leave a review!
Reviewed Oct. 29, 2021
The reps were courteous and our interactions were to the point and smooth. We ended up having to change around the time a bit, and they were more than happy to do that for us. Everything was perfect and we didn't have to do much at all. The crew were gentlemen and they were very nice.

Thank you, Ben! We're so happy to hear about your excellent experience. We wish you the best as you settle into your new place.
Reviewed Oct. 28, 2021
The team of three was good at what they did and they executed the plan quickly. Bellhop quickly looked at the things that needed to be moved and they crafted a plan. The loading and unloading happened fast. We moved from a single BHK to a new home. The move was over a distance of 16 miles. And it took them three hours to complete, which was nominal. So, it was a really good move. I contacted Bellhop two weeks before my move. So maybe I ended up on the higher side, the per hour rate. But I didn't mind at the time. I referred some friends of mine who said they planned their moves well ahead and they said they were able to get a good rate.

Maruthi, thank you for taking the time to write a review! We hope you enjoy your new place.
Reviewed Oct. 27, 2021
My brother told me to use Bellhop so I did and they were great. They took good care of what they moved. I asked them to move something out of the house when they moved stuff in, and they did a great job doing that. They were kind. However, we didn't like the fact that the driver did nothing. He literally drives the truck and that’s it. You would think he would be a third hand to help, but he didn’t. That was one thing we were surprised at. Also, the truck was 25 minutes late so the two men that moved the furniture were there but the truck was not. We signed out half-hour less because we were waiting for the truck to come. I got overcharged, but they fixed that.

Juliann, thank you for sharing your positive moving experience with us. We hope you are enjoying your new place! We're taking your opinion into account. Even tho drivers are only supposed to drive we'll look forward to ensuring their timely assistance by being always on time.
Reviewed Oct. 26, 2021
First and foremost, we had a discount that was going to be added, but somehow, I never got any discounts applied towards my travel. I work for Rocket Mortgage and Bellhop was on our benefit page portal. I thought, “Okay. Cool.” I like to use my work benefits. I let the representative know multiple times that I had a benefit discount code with me working with Rocket Mortgage, and they did not acknowledge anything at all.
When we moved, the Texas workers were phenomenal, but when we initially moved, the driver that moved us from Detroit to Texas didn't have any furniture padding or wrapping. Our furniture, once it got inside the truck, just sat there. The driver was moving from the trip, and everything was clashing together. A lot of our furniture was damaged beyond the $300 that Bellhop was trying to give me for reimbursement.
Bellhop was a terrible experience and trying to get reimbursed for damages that was done to our property during the move has been horrendous. We've been in Texas for almost three months, and I still haven't heard anything back from Bellhop as far as reimbursements after my rebuttal that I sent to them. I also paid $8,000 to move all of my stuff from Michigan to Texas, and the majority of my stuff was broken. If we had to do everything over again, I would not use any mover service. I would rather drive everything down myself and take care of the damages myself, which I ended up doing.

Thank you for bringing this to our attention. We apologize for any inconvenience caused during your move. We appreciate your feedback and will use it to improve our services for future customers. It's important to us that our customers have a positive experience with Bellhop, and we're sorry to hear that it wasn't perfect for you. Thank you again for choosing Bellhop, and we hope to have the opportunity to serve you better in the future.
Reviewed Oct. 25, 2021
We drove over three days from Chicago to Austin, Texas, but the truck got here in two days, so it's quick from a Bellhop perspective. Everyone was on time and they were good about letting us know ahead of time who they were. I like being able to see their pictures and names on the Bellhop platform to know who I was looking for. It was a seamless move and nothing was damaged. They unloaded and loaded everything super quickly, so everything was great. I'd definitely use them again. They were the easiest and least expensive option I found. Also, the reps were responsive, open to jumping on calls just to ask a bunch of questions, and very transparent with pricing.

Thank you, Mallory! We're so happy to hear about your excellent experience. We wish you the best as you settle into your new place.
Reviewed Oct. 24, 2021
I used somebody else before when I moved and I like to call them, but they were booked and couldn’t move me on the date. I took my chances and went online. Bellhop had a good review, and the pricing was good. I called them, and I was very happy with the outcome. The gentleman I talked to answered me right away. He could take me, and everything was fine. I got text messages, the schedule, and pictures of the technicians that were moving me.

Anna, thank you for taking the time to write a review! We hope you enjoy your new place.
Reviewed Oct. 23, 2021
I was moving a relatively small amount of stuff, and I needed help unloading a truck I already had and taking things up to my apartment. Being able to hire folks locally who could just come and help me with that was the flexibility I needed. The quote was very fair too. I booked it all online, and the two people who came and helped with the move were great.

Elizabeth, thank you for taking the time to share your fantastic moving experience with us!
Reviewed Oct. 22, 2021
I've now used Bellhop 5 times, and every single time has been absolutely excellent. It's a tremendous service. Everybody's extremely helpful, very friendly, very courteous and very professional. I can't say enough for the company. They've got a very good model in place. I tell everybody I know about them. If they're considering a move and not using an actual full service, Bellhop is the way to go. The actual movers are always courteous, professional, on time and efficient. It's a great company.

Brad, thank you for sharing your experience with us! We're so glad we got the chance to help out with your move.
Reviewed Oct. 21, 2021
Look for the mover's customer service upfront before you even start working with them. That's why I like Bellhop. They had good customer service before I even paid them money. They handled all my questions well and the movers came in and finished a move that another mover walked out on. They moved furniture from the garage into the home and they were good. They moved fast, worked well with each other, and got it done a little earlier.

Juanita, thank you for sharing your experience with us! We're so glad that you trusted us with your move.
Reviewed Oct. 20, 2021
The quote was good, and I was very happy with Bellhop. They're very quick, prompt and I trusted them. I would recommend them, because sometimes people just need help unloading or loading the truck or moving furniture, even. They are someone that could come and they don't have to do the actual moving.

Jill, we’re so happy to hear that you loved your move! We wish you the best as you settle into your new home.
Reviewed Oct. 19, 2021
The rep was very helpful and gave me a good quote, but it wasn't just about price. It was really good service. I had questions and he answered all of them and broke everything down for me. Also, the crew was great, especially the lead of the team, JJ. He and his team were unloading into two locations and they were respectful, hard workers, packed everything well, and organized. They put some of the unloaded stuff into my storage unit. I would absolutely use them again.

Richard, thank you for the fantastic review!
Reviewed Oct. 18, 2021
Not Dependable. We booked a whole house move for a 4000 sf 4BR home on Oct 15 (moving 2 miles away). Crew lead and regional ops called separately to confirm inventory. Both advised would likely take more than one trip and possibly go beyond quoted time. I agreed to the overages. Crew showed up - said it was "a lot" and driver had a hard stop in the afternoon. Said he needed to call corporate. Next I know the crew left without even speaking to me.
Called operations and they said my inventory was incorrect and could have crew out in a week. I advised I had to vacate the house that day as new owners were moving in that evening. No solution offered other than rent a UHaul and find friends and family to bail me out. THEN charged me $100 cancellation fee! We will see if I get this and my deposit back... Will be reporting to BBB and Attorney General. Horrid service all the way through. If the job is too big - say so and see what can be done (maybe move what you can at least?). Just leaving without so much as a conversation is unacceptable on all fronts. Save yourself - DON’T USE BELLHOP!

Thank you for reaching out to us regarding your recent experience with our company. We sincerely apologize for the inconvenience and frustration you have experienced with our services.
We understand that no amount of compensation can change what happened or make up for the disappointment. Nonetheless, we value your feedback and will take it to heart as we continue to strive to provide the best possible service to all of our customers.
Thank you for giving us the opportunity to serve you and we hope that we can regain your trust in the future.
Reviewed Oct. 18, 2021
I was moving from North of Atlanta to West of Atlanta, 10 minutes from midtown. I had a one bedroom apartment and it wasn't a huge move. It involved a full dining room, full living room, and full bedroom. The move was smooth, and the crew was great. That experience was good that I would continue to use Bellhop should I ever move again.

Donald, thank you so much for the wonderful review!
Reviewed Oct. 17, 2021
The sales guy was great. He gave me the quote very quickly. He also gave me his contact information if I had any more questions. I was looking at other options and ended up contacting him later. Bellhop's pricing was the best. They had everything that I needed. It was great. The rep told me where to get anything I needed in terms of boxes or packing supplies. The truck driver ended up being a little late for the delivery. But the three guys that helped unpack the truck in Atlanta were great. They got everything done super quickly. They were very friendly and personable and made jokes. They helped fill the time until the truck arrived as well.

Brynn, thank you for taking the time to write a review! We hope you enjoy your new place.
Reviewed Oct. 16, 2021
I had to move for about a half-mile, but what I moved into was up a couple flights of stairs so I wasn't going to be able to do it by myself. And I had a full day. I needed the movers in the morning and it was relatively quick, which took two hours. When I set up the service with Bellhop, I just made a quick phone call, gave them a little bit of inventory on what I needed help with, and their rep was pretty helpful because I hadn't gone through a moving company before. But the movers they were late. I know that the payment was prorated down to the minute, so I started to get a little bit worried that I was going to have to pay more because they were late. Other than that, it was a pretty good experience and the checklist that they emailed to me was super helpful.

Sean, thank you for taking the time to write a review! We hope you enjoy your new place.
Reviewed Oct. 15, 2021
I liked Bellhop. When I was living in Georgia, I used them. They were very fast and efficient. When I went from New Jersey to North Carolina, I used them again but I wasn't happy with them. The movers wanted to charge me more afterwards and in both occasions, the fellows said they’d come in a specific time but they were always late. I relayed to Anna, the girl who was the coordinator, and she said, “No. You don't have to pay anything more."
The movers were hired out for two hours and it only took them an hour to move me. The fellow said, "I will tell Bellhop that they need to give you back an hour.” I emailed Anna that I would have liked to have a refund for an hour but she said, “No, we don't do that. That only applies if you were moving locally.” That's discrimination right there. That's the thing that needs to be regulated. After a few days, I emailed Sarah (Anna's boss) and Anna at the same time and told them the same thing about the refund. She told me, “No. It only applies to a local move. It doesn't apply to you at all. Since there was a miscommunication on that fellow's part, I will give you back $80.”
I had some other stuff stored in Tennessee and I used them again a second time. I pre-arranged this all months in advance. The fellows came out, loaded the truck and moved my stuff here. They wanted to charge me $56 more but they would never tell me what for. If I didn't say anything about getting a refund, I don't think they would have charged me more. But they just said the figures were wrong. Their person that originally did the contract made several mistakes. It was sneaky. It took them a month and a half to correct it. I told them I wanted to re-sign another document but they wouldn't date the document. It was going back and forth a lot. The problem with these folks, too, is you call them and you always leave messages. Anna said, "I'm unbelievably constricted in my time and I don't have time to talk to you.” I told her to let me speak to somebody else but she said she was the best one for it. Also, the guys from Tennessee to North Carolina broke some of my stuff. They didn't fasten it down properly.

Thank you for bringing this to our attention. We apologize for any inconvenience caused during your move. We appreciate your feedback and will use it to improve our services for future customers. It's important to us that our customers have a positive experience with Bellhop, and we're sorry to hear that it wasn't perfect for you. Thank you again for choosing Bellhop, and we hope to have the opportunity to serve you better in the future.
Reviewed Oct. 14, 2021
I called the rep at Bellhop the day before the move because it was a gated community and I hadn't spoken to anybody. I didn't know how to go about giving them the gate code. The movers who were two young men were great but they didn't have the equipment needed. From where we had to park the truck, it's a long sidewalk around from the back of the apartment to the end if we didn't have a wagon. The maintenance crew had a wheelbarrow that my husband went and asked if we could borrow. My husband completely unloaded the truck with the movers because of them not having the proper tools. I had only booked it for two hours because it's a one-bedroom apartment. The people in Florida loaded it an hour and a half, and it took right at two hours with my husband helping the entire time. The reason I hired movers was that my husband didn't have to do it because he had been working a lot.

Thank you for bringing this to our attention Erika. We apologize for any inconvenience caused during your move. We appreciate your feedback and will use it to improve our services for future customers. It's important to us that our customers have a positive experience with Bellhop, and we're sorry to hear that the movers did not have the necessary equipment and that your husband had to assist with unloading the truck. We will investigate the situation further and ensure that our movers are properly equipped for all moves. Thank you again for choosing Bellhop, and we hope to have the opportunity to serve you better in the future.
Reviewed Oct. 13, 2021
Our move leader came but none of the rest of the crew showed up. It was terrible. The move was three, four hours late because the truck was late. It was 8:00 pm by the time the truck came. The people who were supposed to be our movers then got sent to another move and they didn't have any backups available. Some of them said they didn't want to come back because it was too late. Our truck driver who wasn't supposed to be moving things volunteered to help. Bellhop is impossible to get in touch with. They promised to call us back five or six times but they never did. But when I finally got in touch with somebody, they gave us a refund for a good portion of the move, so I'm happy with that. Also, when the movers arrived here, the unload was fine.

Thank you for bringing this to our attention. We apologize for any inconvenience caused during your move. We appreciate your feedback and will use it to improve our services for future customers. It's important to us that our customers have a positive experience with Bellhop, and we're sorry to hear that it wasn't perfect for you. Thank you again for choosing Bellhop, and we hope to have the opportunity to serve you better in the future.
Reviewed Oct. 12, 2021
I liked the hourly rate with Bellhop. However, the supervisor never showed up and the guys did it on their own. They did a good job though. On the last part of the move, I didn't take them because they would not come out and give me a firm estimate. I have an open-ended move, where it would take big time, so I didn't use them a second time. I used somebody else.

Thank you for bringing this to our attention. We apologize for any inconvenience caused during your move. We appreciate your feedback and will use it to improve our services for future customers. It's important to us that our customers have a positive experience with Bellhop, and we're sorry to hear that it wasn't perfect for you. Thank you again for choosing Bellhop, and we hope to have the opportunity to serve you better in the future.
Reviewed Oct. 11, 2021
We used Bellhop for an in-house move. There were things taken from a storage unit to a house and things removed from the truck that Bellhop provided and brought into the house. The experience was better than I could have even expected. Everything was in perfect condition. They assembled everything by how it should have been assembled. They were very helpful. We plan on using them in the future because of the pleasant experience that we had the first time.

Bailey, we appreciate you taking the time to leave a review!
Reviewed Oct. 10, 2021
The two guys Bellhop sent were great. They busted their butts off. They had a dolly with them for moving heavy stuff around. But somebody screwed up and canceled the truck so the movers wound up moving a couch and some other stuff on the dolly across the apartment complexes which was annoying. It dragged out the move too much longer than it should have been. We kept calling Bellhop and they kept saying they were looking into it and they didn't know what happened. They never could resolve it. One of my daughter's neighbors said, "Why don't you use my van?" They kind of used her van and she drove and the two guys loaded. I had to carry stuff and put it in my car because this was going to take all day. My daughter's dresser got damaged beyond repair and one of the problems was they pay 65 cents a pound no matter what it is.
We contacted Bellhop and they said, "We won't charge for the truck and we won't charge you because it took three hours instead of the two and a half hours." The reason it took three hours was because we didn't have a truck. We fought with Bellhop and told them 65 cents a pound is ridiculous. They didn't fulfill the contract and damaged a dresser which wouldn't have been damaged if they had a truck. Because the movers were trying to move it on a dolly, it fell off the dolly. Bellhop said it was the best they could do which was not acceptable. We went round and round then finally, they gave me $50 more for the dresser. That was the best I could get out of them and I was not impressed.

Thank you for bringing this to our attention. We apologize for any inconvenience caused during your move. We appreciate your feedback and will use it to improve our services for future customers. It's important to us that our customers have a positive experience with Bellhop, and we're sorry to hear that it wasn't perfect for you. Thank you again for choosing Bellhop, and we hope to have the opportunity to serve you better in the future.
Reviewed Oct. 9, 2021
Bellhop did a good job overall. The crew lead's coworker was a dynamo. She worked and worked. The crew lead guy was a little over the top. He made a comment when they were taking stuff out of the apartment which was about it being like an older piece of furniture. Then later that day, after the job was done, he called me back and he kind of went on and on, profusely apologizing if he had overstepped his bounds or offended me in any way, which he didn't. But it was really a strange kind of awkward to have him call back and just sort of talk about that. It wasn't terrible. I thought that might be considered good customer service.
It seemed like the communication between the lead crew and his coworker was a little awkward. It was not inappropriate in any way, and they worked hard. They got the job done. The only thing was after the move, I realized that they had left a whole thing of wrapping plastic. I did send a text message to Bellhop to ask them if they wanted to take them and get it. I never heard back, so I just disposed of it because I didn't want it. I didn't need it.

Roxann, thank you for taking the time to share your fantastic moving experience with us!
Reviewed Oct. 8, 2021
Bellhop was able to give me specific windows of time when they would be picking up and delivering my belongings. I was moving from Chicago to Boston. My move coordinator was amazing. The move was a little hectic. There was supposed to be a crew that showed up on Wednesday, but the moving truck did not show up. But the moving coordinator was able to get another crew to help me the next day and guaranteed that the stuff would still be delivered on time, and still handled the rest of it all really great. There was a little bit of dirt damage on my couch. But other than that, it was fine. The move coordinator was extraordinarily helpful in fixing a problem that wasn't really her fault in the first place.

Jermaine, thank you for sharing your experience with us! We're so glad that you trusted us with your move.
Reviewed Oct. 7, 2021
I needed help moving furniture within the home. I used Bellhop and all went smooth. Two gentlemen arrived. We talked about what I wanted to have done and they moved things where I'd asked them to move things. They had to take one thing upstairs and then another thing downstairs but everything else was on the same floor upstairs that they moved around. They were done quite a bit quicker than their anticipated time. I'm going to have to do some more moving and Bellhop again did a fine job and I'm going to use them again.

Thank you, Edward! We're so happy to hear about your excellent experience. We wish you the best as you settle into your new place.
Reviewed Oct. 2, 2021
Everything was fine. The one question I had ahead of time was that I told them I would need somebody for an hour and immediately, they billed me for two hours which I didn't understand. I called them about that and they explained that they bill for extra but if you don't use it, they take that away and that's what they did. So, I didn't have an issue with that. The people arrived on time and they got right to work. They were efficient and polite. I thought I would need two people and they sent three. They were wise to do that because some of my pieces were extremely heavy.

Thank you! We're so happy to hear about your excellent experience. We wish you the best as you settle into your new place.
Reviewed Sept. 29, 2021
It was a pretty simple move and I didn't have that much heavy stuff. I had prepacked all of my light boxes and got them moving ahead of time. So Bellhop had the job done in two hours which is what I wanted. And then, I used them again in Denver. I just needed them to load a U-Haul. Again, I had everything packed and again, they did it in two hours. They went back from the apartment to the U-Haul. I used them one more time in Kansas City and again it was from the house, packing a U-Haul. I used them in two hours again because I had everything prepared. Every crew was different but they respected everything that I add and carried it out. They did great.

Venita, we’re so happy to hear that you loved your moves! We wish you the best as always.
Reviewed Sept. 28, 2021
Getting everything set up with Bellhop was quick, easy and painless. Everything went very well. I have no complaints which is why I've used them more than once. Each time, I had very good staff that I worked with.

Kristin, thank you for sharing your experience with us! We're so glad that you trusted us with your move.
Reviewed Sept. 27, 2021
The reps were good and the moving crew was great.

Andrew, thank you for sharing your experience with us! We're so glad we got the chance to help out with your move.
Reviewed Sept. 26, 2021
The moving crew was very informative. They called me a day or two before they were supposed to help us unload. The guy asked if they could move it up 30 minutes and we were already going to be there, but he asked before he just assumed. Then, they were super quick and super friendly. There was a piece of my bed that was broken when we put it in the U-Haul and it cracked. They called me out there and we were okay with it but they were very apologetic.

Krystal, we appreciate you taking the time to leave a review!
Reviewed Sept. 25, 2021
I liked the business model in terms of I could get the time I thought I needed and if I used less time, it was prorated. I've used them three times and their reps were great.

Courtney, we appreciate you taking the time to leave a review!
Reviewed Sept. 24, 2021
The actual movers really took care of my stuff. They asked me where I wanted it placed after they get it to my new house. They really seemed to care about what they were doing.

Robert, thank you for sharing your positive moving experience with us. We hope you are enjoying your new place!
Reviewed Sept. 23, 2021
Moving was stressful enough and I got great customer care from Bellhop. I spoke with Scott and it was so helpful. He explained everything. I was given the quote for the whole move immediately and he followed up to make sure that we still needed someone. It was really easy. Then, when they were coming to move me, the kid called the night before to confirm the appointment and my address. They showed up and they were really professional and the driver was nice. I had a great experience. If you want good service and you're looking for a reasonable rate, call Bellhop.

Nancy, thank you for sharing your positive moving experience with us. We hope you are enjoying your new place!
Reviewed Sept. 22, 2021
Bellhop loaded up a three-bedroom house for us. I used them again on the other end to unload the trucks as well. Everything was perfect. I'd use them again if I ever move.

Daniel, thank you for taking the time to share your fantastic moving experience with us!
Reviewed Sept. 21, 2021
The guys were very nice and professional. They had a good sense of humor. We made it easy on them too, preparing everything. They came in, did their job, and out of there.

Thank you for the five-star rating, Mona! We appreciate it.
Reviewed Sept. 20, 2021
Bellhop was recommended by my sister. The thing that worked out for me was I was having them unload the moving pods and it was nice with Bellhop that I was able to schedule them fairly last minute because I didn't know exactly when they were going to arrive. There were 2 young guys during the unloading and they were great at communicating and texting the day before to confirm that the time was still okay with me. Once they got here, they were both polite and got it done quickly.

Thank you, Rachel!
Reviewed Sept. 19, 2021
We had a moving company that canceled two days before we were scheduled to move. I reached out to a couple of companies and Bellhop was able to accommodate us. They saved us from something that could have been disastrous. They were able to respond and did a fantastic job. The crew was outstanding. They worked hard and cared about the job. They were diligent about making sure that there were no breakages.

Thank you, Mitch! We're so happy to hear about your excellent experience. We wish you the best as you settle into your new place.
Reviewed Sept. 18, 2021
When I called Bellhop, the person was incredibly nice and I felt very assured that it was a reputable company. The times were confirmed for both days seemed like a big plus. They were the nicest guys and I got a call a couple days before I moved from the lead. It went so smoothly, I couldn’t believe it.

Lisa, thank you so much for the wonderful review!
Reviewed Sept. 17, 2021
My move was pleasant. I had a rental truck and scheduled Bellhop. They came on time and took care of everything. They were very friendly and helpful.

Steven, thank you for taking the time to write a review! We hope you enjoy your new place.
Reviewed Sept. 15, 2021
When you make a commitment to sell your house to Zillow, Bellhop is part of the Zillow 360. Bellhop immediately reached out to schedule my move but it was a hypothetical date that could be up to 90 days out or could not even happen. When it came down to the actual time to book Bellhop a month in advance, there were no dates available. The dates that I needed were not available, even 30 days in advance. So I had to move my closing and had to have $5,000 withheld, so I can extend myself three days out and Bellhop can move me. But I got the 5,000 back.
The moving crew was fantastic. I received a text as a reminder the day before the crew came out and I was told that there were going to be two trucks and six guys. So there was very clear and professional communication. Then a great group of young guys came. They were guys that can withstand moving stuff all day long in their early 20s. They were very professional. They took care of our items. Overall, it was an easy turnkey process. I love the fact of the inventory list. It really helped us get prepared for the move. It really relieved a lot of stress because we were able to be prepared in that timeframe. It helped us established goals. Bellhop walked us through the process very well.

Daniel, thank you for the fantastic review!
Reviewed Sept. 14, 2021
I talked to about three different companies and Bellhop was the only one that called back and seemed to know what they were doing. It was easy to set up the move. Everybody showed up and worked. We got it done in about the time my daughter should be done, and I was happy.

Michael, we’re so happy to hear that you loved your move! We wish you the best as you settle into your new home.
Reviewed Sept. 13, 2021
With Bellhop, it was an easy format to schedule and get a confirmation and understand what was involved. The head person during the move texted me a couple days before the move confirming that we were still on, and if I needed anything else from them. He confirmed the time that I had scheduled and then he texted that morning when he was about five minutes away, and he was right on time. He was super communicative and helpful.
I hired three movers. I had a condo, and it was a second-floor unit. I already had the truck parked out back. All my stuff was ready to go. The movers were super friendly and efficient. They were all on time. They moved really quickly. They were done in less time that I had even scheduled for them to be there. They had some questions, but they were very easy to communicate with. I was very pleased.

Alissa, thank you for taking the time to provide us with your feedback! It's wonderful to hear that the team was able to provide you with a great moving experience. We'll be sure to pass along your kind words to them. We hope that you're enjoying your new home and wish you all the best in this new chapter.
Reviewed Sept. 12, 2021
Bellhop was great. I really liked them a lot. I spoke to a couple people on the phone. They were polite and efficient. Then, I used their website interface, which is one of the reasons I really like Bellhop. It was easy to navigate and set up. The people who were here for loading and unloading the truck were absolutely on time. I thoroughly enjoyed the company. The price was great. It was much more affordable than even the closest competitor. So, I would recommend them to anybody.

Nicolle, we’re so happy to hear that you loved your move! We wish you the best as you settle into your new home.
Reviewed Sept. 11, 2021
Bellhop had the highest rating. The moving crew was a team of four. There was the moving coordinator, the truck driver and then two additional movers that came in. They moved everything from my apartment in a relatively short time. Then we drove over to the new apartment. Unfortunately, because of the way it was, they couldn't drive to the same floor that the apartment was, so they had to use the elevator and move the stuff manually and carry all the stuff in. Everything was in good shape. They wrapped up all the stuff that need to be wrapped up. Then at the end, they cleaned up. They unwrapped it and removed all the wrappers. So, overall, it was a very good experience.

Ian, thank you for taking the time to provide us with your feedback! It's wonderful to hear that the team was able to provide you with a great moving experience. We'll be sure to pass along your kind words to them. We hope that you're enjoying your new home and wish you all the best in this new chapter.
Reviewed Sept. 10, 2021
This is the second time I used Bellhop. This time around, I didn't go through any coordinator. I just booked directly on their website. The moving crew arrived on time. They were fabulous. I packed everything, but they helped me put some blanket around my furniture, so everything is pretty well protected. I really enjoyed Bellhop. I'm very happy with them. I'll definitely use them again. They are wonderful. The process is very easy, and their billing is always very clear. I also liked that when they finish early, they will prorate their quote. So, I feel that it's a very honest business practice.

Thank you for taking the time to provide us with your feedback! It's wonderful to hear that the team was able to provide you with a great moving experience. We'll be sure to pass along your kind words to them. We hope that you're enjoying your new home and wish you all the best in this new chapter.
Reviewed Sept. 9, 2021
I went online on a Thursday night and booked the move for Sunday. It was so fast. I had texts, and reassurances that I'm in the system, and everything was good. I paid through the phone. Then two young men showed up. They were incredibly on time, and enthusiastic. They texted that they were five minutes away and then they got there and saw the job at hand. They figured out what they had to do and did it. They worked together. They had to carry a refrigerator up a million rickety steps, and over a railing, and over a bed into place. They had to uncrate it first too. They also had to move a desktop that weighed hundreds of pounds and it was a little trickier. We needed a bit of geometry on that one. So I stepped in with some geometry, but we got that done too. They were there a total of 20 minutes. It was so quick and they were amazing.

Wendy, thank you for taking the time to provide us with your feedback! It's wonderful to hear that the team was able to provide you with a great moving experience. We'll be sure to pass along your kind words to them. We hope that you're enjoying your new home and wish you all the best in this new chapter.
Reviewed Sept. 8, 2021
Once the movers enter, you get a feeling whether or not they really come to work or if the experience is going to be a drag. But I never got that feeling with Bellhop. They came to get the work done and that was the reason I used them a second time. It was excellent. My experience was the same both times. With the most recent move, the young guys came and observed. They took a look at what needed to be done and within five to seven minutes, they were starting to move. It exceeded my expectations.

Dianne, we appreciate you taking the time to leave a review!
Reviewed Sept. 7, 2021
Over the past year, we've used a moving company about six times to move various stuff. We've used Bellhop twice, and we've had a very nice experience with them.

Teresa, thank you for sharing your experience with us! We're so glad that you trusted us with your move.
Reviewed Aug. 12, 2021
I am very upset with BellHop. I believe they were very unprofessional and misrepresented cost for services rendered. I was obviously moving, change of address through the USPS, afterwards I was bombarded with numerous moving related advertisements. One was BellHop Moving Services. Since their ad was via the USPS, I made the assumption that they were vetted. Everything was done on line, they asked house/apartment etc., how many rooms, furniture type, number of boxes, from home to 2 addresses-home and storage (1.5 miles from each other). Local move covering about 20 miles each direction (4 bedroom home, but 2 bedrooms were completely empty therefore stated 2 complete bedrooms to move, including a heavy hospital bed, family room, breakfast area, living room, dining room and 50 boxes which I later called and increased to 75 boxes). I completed the information. I received a price of 832.20.
The morning of the move, 3 men arrive on time (9am) with a rented Penske Truck. When they arrived they immediately stated that the job is bigger than they anticipated. They were on the phone for about 30 minutes before they agreed to do the move. Also they were told not to move the hospital bed because in exceeded the 300 lbs limit. I spoke to the dispatcher/supervisor (female, Erin?). I was very adamant about the hospital bed being moved because I had disclosed on the online information “Heavy Hospital Bed”. Not my responsibility if no one reads the information provided by the customer.
The workers were very nice. The crew chief (Edwin) said he would move the hospital bed because he also had a special needs family member. They requested a fourth mover to come and help. I found out at this time that the 1 truck and 3 movers were contracted for my move from 9am to 3pm. Also the truck was not big enough therefore anticipated to do 2 trips. Eventually started at 9:30 am. I told them that I would help in hopes to move things along faster. During the move, I got to know a little bit about the workers. The crew chief (Edwin) who brought the truck was employed by BellHop.
The other two workers are independent contractors, Trae works out of North Carolina as a mover as well and the other Ismael who don’t remember his regular job, but it is not in the moving industry. The truck was completely filled with the items just going to the storage facility. That run was completed around 5pm (arrived back at the house). The fourth worker (Gustavo-full time job photographer) arrived at the storage facility at 3:50 pm. The rest of the house was mostly items going to the other house. As the day progressed, I could tell everyone was getting more tired, more breaks, less attention to trying to pack the truck all the way up, this time it was about half way up (understandable-but not helpful).
There were still about a one car garage size of items still to be moved that they did not get to. The second trip to the house was finally completed at 10pm. They did get the hospital bed moved for which I am very grateful and it took all 5 of us to move it. During the move I had spoken to Erin(?) a couple of times, the conversation was basically the move is taking twice as long with an extra employee for half the time. I said I understood, but also expressed that if the original move was 3 movers and 1 truck for 6 hours and this move took 12.5 hours with an additional worker for 6 hours then the math should work out to be around $2000 give or take.
The day after the move another supervisor called me (male-do not recall his name) and also stated that the charges would be more than initially noted. I acknowledged this and again stated that the math should work out as previously discussed. Unfortunately, that was not the case. I received an email from Erin stating that the 4th mover was charged at a rate of $758.87 for 12.5 hours, then a credit of $422.17 since he had only worked 6 hours. Then on my credit card I was charged $832.20 as expected and then an additional charge of $2735.37-$422.17=$2313.20, bringing the total cost of the move to $3145.40 (4x the original price provided for something that took only 2x as long to do). I emailed Erin back regarding the charges 2 days in a row, I never heard from her again!
I had given them my credit card to reserve the move about 3 weeks prior, Chase VISA. I filed a dispute with Chase and I was informed by a supervisor that through VISA “Estimates” such as from a moving company are not disputable. A similar move 5.5 years prior with more rooms and items only cost $1400 total. Also, I had to miss work and rent a Uhaul truck 2 days later and move the remaining items left myself with a friend (filled a 15’ Uhaul truck)-additional cost! Again, the workers were nice and did a decent job and helped me with the hospital bed. However, I would never recommend BellHop to anyone. Still furious at the way I was treated by the company personnel and financially gouged!!!

Arlene, we sincerely apologize for your experience with Bellhop; this does not live up to our high standard of service. We understand that anytime the move duration is longer than the estimated time, it creates a frustrating customer experience.
As an hourly, pay-as-you-go service, we operate in non-binding estimates rather than quotes. We work to make estimates as accurate as possible by asking detailed questions during booking. However, every move is unique, and several move-day factors can contribute extra time: additional inventory, long walk, box count, travel delays, and reassembly. When we receive concerns about the duration of a move, we do everything we can to investigate the situation and evaluate the service provided in the hopes of coming to a fair resolution on the bill.
Our system reflects that you discussed these concerns with our Support Team and that we adjusted your bill for accuracy and fairness. Our goal is to provide stress-free moves by maximizing efficiency, offering a workforce you can trust, and providing fair and reasonable customer service. We shared this feedback with the Market Manager, and we genuinely hope to redeem the experience in the future.
Reviewed July 15, 2021
This moving company is a complete disaster. We can start with Bellhop attempting to reschedule my appointment a week before the move, that had been scheduled weeks out, without giving me an option to keep my original date and time. After I reached out and said that changing the date was not an option, I was informed that Bellhop had found other movers to take over the appointment.
Fast forward to the appointment date (July 10th at 9am). I waited for close to 30 minutes for anyone to arrive. The first person to show was the driver who told me he could not get ahold of their "Team Leader". At this point I had called Bellhop HQ and was speaking to Support Chat. Eventually another mover arrived and was saying the same thing that he could not get ahold of the TL. This mover had informed me that he could get another guy down to help, since he had started with Bellhop the day before. The time is around 10am at this point. The Team Leader eventually called me and said that "the job was assigned to him at 3am" that morning...which makes me think think company completely dropped the ball with locating a team for my appointment even though you confirmed with me that we were good to go earlier that week.
Eventually the other mover arrived which I thought would help speed up the process, but that was not the case. The driver kept leaving the truck, the movers were taking way too long organizing the items in the truck, to the point where I ended up moving majority of our items myself, they barely wrapped anything, my mattress and boxspring were just slid through the hallway so the mattress cover was completely ruined. At one point the local trash-truck came through to pickup trash on our street and the moving crew stopped to throw trash in the trash-truck, then back to moving my stuff.
At this point it's around 1:30pm and the truck is finally packed up. Right as we were getting ready to leave, the truck pulled out from behind my car so we could follow them, and the driver side-swiped my car. I am beyond furious at this point and just want the job to be over. We arrive to the final destination and I work with my father to unload the truck because I could no longer trust the crew with handling my stuff with care. A number of our items were dented/scratched and the overall handling was awful.
Nothing about this job was professional. The movers also made it clear that they only get paid "$15/hour" and that we shouldn't use Bellhop because of how unorganized it is and to hire them directly...hah. To end, Bellhop tried to charge me just $1397.35 and after calling to complain, they only deducted the move to $628.XX. If done properly, this move should only have taken 2 hours, instead it took over 5.5 hours. I can wholeheartedly say that I will never use/recommend Bellhop for any services again.

Daniel, Thank you for reaching out to us regarding your recent experience with our company. We sincerely apologize for the inconvenience and frustration you have experienced with our services.
We understand that no amount of compensation can change what happened or make up for the disappointment. Nonetheless, we value your feedback and will take it to heart as we continue to strive to provide the best possible service to all of our customers.
Thank you for giving us the opportunity to serve you and we hope that we can regain your trust in the future.
Reviewed May 27, 2021
I had to contact the moving coordinator from Bellhop a couple of times beforehand because I had placed an order for the moving supplies and ended up canceling it. It was all very smooth. We were moving locally in about a mile, and it was a full-house move. We did have some sort of minor damages to things, but we didn't bother claiming. Some things possibly could have been wrapped a little better, but that's fine. Overall, Bellhop was very helpful. They were very quick with everything. We got moved faster than I expected. So, I would definitely recommend them.

Natasha, thank you for taking the time to write a review! We hope you enjoy your new place.
Reviewed May 26, 2021
I was moving a one-bedroom apartment, so I needed labor to move and pack my things into a vehicle that I had. The crew was excellent and I really appreciated it. I even did a review and those guys got an extra tip.

Tina, thank you for sharing your experience with us! We're so glad that you trusted us with your move.
Reviewed May 25, 2021
The moving coordinator from Bellhop was friendly, and the moving crew was great. They were super fast and professional. I had a great experience, so I would use the service again.

Jennifer, we’re so happy to hear that you loved your move! We wish you the best as you settle into your new home.
Reviewed May 24, 2021
The Bellhop coordinator was absolutely amazing. I was moving from an apartment to a house across town. The crew was also perfect. There were no broken items and the move was done quickly and efficiently. I'd definitely use them again in the future. It's way cheaper than the competitors.

Brian, we appreciate you taking the time to leave a review!
Reviewed May 23, 2021
Bellhop was responsive whenever I had questions. They were available. The movers were friendly, upbeat, and helpful in making the decisions of which direction to take the items into the house whether it was from the garage or the front door. They were quick, too.

Kunal, thank you for taking the time to share your fantastic moving experience with us!
Reviewed May 22, 2021
There was a young woman from Bellhop I spoke to and she was fantastic. I had already booked with another company. But I ended up switching to Bellhop after I spoke with her because she was just so on top of it and willing to answer all my questions and was thorough, kind and patient. I was very impressed on that end. The crew was also all wonderful. The lead was great and all of the other members were fantastic as well. Very courteous, efficient, kind and funny. I would highly recommend them.

Lauren, thank you for taking the time to share your fantastic moving experience with us!
Reviewed May 21, 2021
Bellhop is a nice service. The ratings were good and people gave a good review. Plus, it worked on my timeslot and in my budget. They were very efficient, they did the job well and they were quick. I was very satisfied.

Varsha, thank you so much for the wonderful review!
Reviewed May 20, 2021
I've used Bellhop for my last four moves. It just seemed a little more secure than hiring people off of Craigslist to come load and unload my trucks for me. Every time I've ever called Bellhop, they were always super helpful. My experience with their crew is usually good. Sometimes I get a couple of college guys that aren't as cognizant as they could be, so they'll cause cosmetic damage here and there. But I've gotten pretty good at figuring out how to wrap and prep things so that it minimizes that risk. But Bellhop is reliable and they have really good support.

Thank you! We're so happy to hear about your excellent experience. We wish you the best as you settle into your new place.
Reviewed May 19, 2021
The moving crew showed up a little bit early and were efficient. I expected about three hours and they did everything in two. They moved all the stuff into my new place in under 30 minutes. I expected it to be longer. They were helpful, kind, considerate and honest with their time. I also did appreciate the flexibility of allowing me to get the truck. It was helpful for me to get the table which was in storage and not having to move everything in and figure out how to get the table inside.

Sophia, thank you so much for the wonderful review!
Reviewed May 18, 2021
Bellhop seemed like a convenient, simple, and easy way to book moving services. The coordinator that I dealt with was very informative. He was a good listener and communicator. The moving crew was very energetic and helpful.

Thank you, Jon! We're so happy to hear about your excellent experience. We wish you the best as you settle into your new place.
Reviewed May 17, 2021
I was really impressed with the movers. They just had to move all the furniture in our house. Took them an hour and 20 minutes to do that. They were really solid people and on time. Nate was the manager or leader on duty and he did a heck of a job. Give him a raise.

Joseph, thank you so much for the wonderful review!
Reviewed May 16, 2021
We only needed to move a dresser and a lot of the other places that I was looking for had a minimum requirement, like three hours for $800, and Bellhop was the best option for us in terms of that. The moving coordinator communicated pretty well with us the week of. Then as soon as the crew came, they called me. I was at work and my fiancé was here. I just communicated to her and everything was smooth from there. They were in and out in 15 minutes. If you want to get something quickly, or if you want to be able to solve whatever moving need, Bellhop is the easiest thing to do.

Eddie, thank you for the fantastic review!
Reviewed May 15, 2021
My wife and I lived in Baltimore, Maryland area, and we were planning to move to Kentucky. I looked online, and I saw Bellhop. The photograph showed guys with a uniform shirt, and they had shorts on. They were hauling a box on the ramp on the truck as they leave. The photograph struck me as looking really professional. So, I gave them a call, and after speaking with them, it sounds to me like they have their ducks in a row and their services are very secured. A year and a half ago, we moved the load of our items to Louisville, and then we've used them about six times since then.
Bellhop's moving coordinator was great. Speaking with him was kind of what gave me the go ahead to secure the services because he knew what he was doing, and I felt secured after speaking with him. Bellhop was just unloading me at that point. When I got there, I drove into the storage facility, and they were exactly right on time. That tells you a lot about people. If they’re late, you’re like, “Oh no.” But they showed up and they were dressed appropriately. They were younger guys, but they were very pleasant. Their personalities were awesome. They engaged with my wife and I. They straightway unloaded our truck into the storage unit, and they took care of items. That was what impressed me.
When we made the initial pack-up of the truck in Maryland, by that point, they had expanded into Baltimore, and I used their services to finish packing up my house after that. The follow up is amazing. We've used them about six times, and every single time, they're young professionals. At our latest dealing with them, one of the guys had just secured a job in accounting, but he was still doing this on the side because he liked it so much.

Thank you, Billy! We're so happy to hear about your excellent experience. We wish you the best as you settle into your new place.
Reviewed May 15, 2021
The moving coordinator was very professional, courteous, and had good work ethics. They came in and they worked. I would recommend Bellhop. They're fast and they get the job done.

Chris, we appreciate you taking the time to leave a review!
Reviewed May 14, 2021
The rep was great. She did some suggesting just to give me with the time. She also gave me some pointers and a checklist of things I should have or do, so everything can move swiftly. Even though I knew all that stuff, she still gave all that, which is good. Moving day was supposed to start at 9:00, but the guy showed up at 8:50. He walked through to see all they had to move and what to expect, and all that I had. Then he waited on some other guys to come. The workers arrived at different times and then they came and moved it. It worked out. The truck took a little longer to get into the delivery, but it wasn’t bad. The unloading also took a little longer because I moved to the third floor.

Antwine, we’re so happy to hear that you loved your move! We wish you the best as you settle into your new home.
Reviewed May 14, 2021
Everything looked like there is a cohesive product being sold. All the folks that I worked with were very nice. I had very pleasant conversations with the crew. They were very helpful and attentive. It was a very positive experience. Would do it again.

Thanks for the positive rating, Ian!
Reviewed May 13, 2021
Bellhop was great. The service is as advertised and I'd use them again. I have used them before too.

Thank you, Lee! We're so happy to hear about your excellent experience. We wish you the best as you settle into your new place.
Reviewed May 13, 2021
Bellhop was fantastic and both my experiences with them were the best I've ever had. Their team helped me move furniture from a U-Haul up to my bedroom. I've already told multiple people to use Bellhop. It was worth every penny and more because they were the nicest humans.

Jennifer, thank you for sharing your experience with us! We're so glad that you trusted us with your move.
Reviewed May 12, 2021
I had a great experience from beginning to end. From the first phone call interaction to the explanation of the services and with me being a former employee of a moving company, I liked the professionalism. The rep asked all the right questions about the content that was being moved and he went over everything. He gave me all the information I wanted upfront without me having to ask. The drivers of the truck arrived a few minutes before the move. The two got everything loaded. It was refreshing to have a move go 100% effective.

Sheila, thank you for sharing your experience with us! We're so glad that you trusted us with your move.
Reviewed May 12, 2021
Moving companies need to have a better online presence in terms of websites. So it's easier to trust a moving company, whether it's going to be good or bad. If USPS can also recommend some moving companies, that would especially help since we trust them. When I did my change of address with them, I got a coupon of Bellhop from USPS. That gave me some confidence that it's a good mover company, and I can go with them. I called them on a Thursday. I wanted to move on a Saturday and they were able to schedule me. It was very easy, quick and efficient.

Sam, thank you for taking the time to share your fantastic moving experience with us!
Reviewed May 11, 2021
I had a really good experience with Bellhop. I liked that I could see ahead of time what the price would be and it was competitive. The moving crew arrived on time. There was a team leader who was really awesome and two other guys who were helping. They wrapped a lot of the stuff that I didn't think about wrapping. They were quick but they got a lot of stuff in one swoop. They were careful with anything and they had great customer service. I was impressed and if ever I have to move again, I'm definitely going to use Bellhop.

Ellie, thank you for sharing your experience with us! We're so glad that you trusted us with your move.
Reviewed May 10, 2021
Bellhop was a good experience but my dresser was severely damaged. As far as the movers and the way they communicate, everything was great. I recommend this company. They have nice and friendly staff.

Alexis, we’re so happy to hear that you loved your move! We wish you the best as you settle into your new home.
Reviewed May 9, 2021
I had to call a couple of times and the reps were super nice. Every time, it was great. I initially scheduled the move online by myself. When I was scheduling that, Bellhop didn't tell me that it was only 2 hours each way. When the movers got there, they gauged how much time we had and that was when I discovered that there was a time limit so that part was a little misleading. Bellhop might want to clarify that on the website. But the movers were super nice. We only had one item break and that was something I had warned them about but it was not a big deal.

Nicole, thank you for taking the time to write a review! We hope you enjoy your new place.
Reviewed May 8, 2021
Bellhop was easy to use and affordable. The user-interface on the browser was clean and organized. The rep was positive and helpful. On the moving day, 2 brothers showed up right on time in the morning and loaded everything up. They finished a few minutes early and were incredibly productive.

Thank you, Domenic! We're so happy to hear about your excellent experience. We wish you the best as you settle into your new place.
Reviewed May 7, 2021
The rep was amazing. He made the move clean and simple. Everyone was incredible and everything was in good condition. It was a great experience with Bellhop all around.

Catherine, thank you for sharing your experience with us! We're so glad that you trusted us with your move.
Reviewed May 6, 2021
I liked that Bellhop had a la carte services. I was looking for labor only. I was going to get a truck and drive myself. I made most of the reservations online. But when I called customer service with some questions, they were very helpful. I felt very comfortable with their team. They did a good job. When I was moving out, they were a little bit late, but they were super efficient. They still made it in the time that I had scheduled. I was very pleased with the service that I received. I was a little wary at first because I didn't know anybody who had personally used them. But all of my things made it and they were all in the condition in which they were moved.

Grace, thank you for taking the time to write a review! We hope you enjoy your new place.
Reviewed March 31, 2021
We used Bellhop's delivery for unloading other stuff and everybody was super friendly and efficient. The Bellhop guys were very customer service first and we appreciated that. It made moving all the stuff in go really quickly. They did a good job.

Jake, thank you for sharing your experience with us! We're so glad we got the chance to help out with your move.
Reviewed March 30, 2021
The crew was so great. They showed up ready to work. They got everything out and they ended up doing it much faster than we were originally guessing it would take.

Mikala, thank you for taking the time to write a review! We hope you enjoy your new place.
Reviewed March 30, 2021
Bellhop was excellent all the way around. I had called 12 moving companies and nobody answered the phone or returned my call. Not only did Bellhop answer the phone at 7 o'clock at night, but I was also able to talk to a live person. We ended up having an issue moving into our new house and Bellhop was great about rescheduling the first move. They moved all my stuff into a storage unit and moved it into our new house once it was ready. Trever, one of the guys who did my move, was incredible and greatly motivated. Two guys were with him the first time and they were great. And the second time, they were just as good.

Matt, thank you for sharing your experience with us! We're so glad that you trusted us with your move.
Reviewed March 29, 2021
We used Bellhop for an extra hand and they were great. We hired them for three hours and the move took two and a half. I like doing things online and with Bellhop, I did everything on their website.

We’re so happy to hear that you loved your move! We wish you the best as you settle into your new home.
Reviewed March 28, 2021
All of my interactions with the Bellhop team was positive. They were consistent with contacting me and making sure that everything went smoothly, so customer service is awesome. They also prepped me and said that the clock would start as soon as the gentlemen began to move our things. I wasn't there for the physical move, but my sister alerted me when they arrived.
The first gentleman was probably the driver, and then the movers arrived shortly after. The driver clocked in as soon as he pulled up and our time started. However, they didn't start to move until 20 minutes later, so I ended up having to contact customer service. They were able to remove the extra time that the guys clocked in, and they only charged me for the time that they moved me. If I had not caught that, I would have been charged for the time that the gentleman sat outside of my house.

Ashley, thank you for taking the time to provide us with your feedback! It's wonderful to hear that the team was able to provide you with a great moving experience. We'll be sure to pass along your kind words to them. We hope that you're enjoying your new home and wish you all the best in this new chapter.
Reviewed March 28, 2021
Bellhop has always moved us. They do a really good job from start to finish explaining everything I need. The guys who pick up things do what I ask.

Emily, thank you for sharing your experience with us! We're so glad that you trusted us with your move.
Reviewed March 27, 2021
I was looking for someone to move me and Bellhop was in a range where I could use them. They were professional. They explained the pricing to me, what was going on and what needed to be done. They also asked me if I needed to move anything else. If I needed to purchase anything or do anything, they let me know offhand. They did a pretty good job and they did it quickly too.

Aureiio, thank you so much for the wonderful review!
Reviewed March 27, 2021
The rep who assisted me, Joey, was very communicative. The Bellhop official crew was very professional. The unfortunate part though was that the third-party truck company they hired had some miscommunication on the address and they were delayed in arriving. But Bellhop was on top of everything and they corrected the situation. Overall, the move was a success. Everything came all safe. I had a very easy experience and I would recommend Bellhop. I would use them again in a future move.

William, we’re so happy to hear that you loved your move! We wish you the best as you settle into your new home.
Reviewed March 26, 2021
Bellhop responded right away. It was very quick. Overall, I would give the entire experience, on a scale of 1 to 10, a 10. I would recommend to anybody that asked. The person handled it very good. The moving day went exactly as described. We set up a time, people met me, we took care of it, and that was it. It was a very good experience. They delivered as promised. To me, that’s the most important thing. I had a certain thing that I needed, and the person told me the way it would work, and it did exactly as he said.

Darrell, thank you for sharing your experience with us! We're so glad that you trusted us with your move.
Reviewed March 26, 2021
With the guys who moved me, everything was a good experience. They were very pleasant and I had no problem. They were a little late, but besides that, pickup and delivery were fine.

Thank you, Janice! We're so happy to hear about your excellent experience. We wish you the best as you settle into your new place.
Reviewed March 26, 2021
With Bellhop, things were a little shaky at first. The driver didn't show up, so we were a few hours behind schedule. But the team was there. They were very nice. They were happy to hang out and they reassured us we weren't being charged for the time that they were there since they couldn't really start doing anything yet. They were still in good spirits. I know that that could be a bummer for them as well and kind of puts a delay on the rest of their day as well, but they didn't get frustrated in front of us.
No one broke anything in the transfer. Back at the office, behind the scenes, someone did find a new driver to fill in. They had jumped over and came to help. Everything went smoothly. Once we got to the new house and got everything in there, it's relatively quick. We had more of a bare bones move because we had already moved all of our big boxes ourselves. We just needed help with some of the furniture that wouldn't fit in our small sedan car.
I had moved before. I had done a lot of it myself. We had friends with trucks. We didn't have that option, so we were looking down at other avenues. But when we moved from Boston down to Raleigh, I used a vendor that we use for my company, Sterling. I had emailed the person I had over there that I previously networked with, and they set up a time to call and they gave me an initial estimate. It was really high for the amount of furniture we were having moved since it was so bare boned. So, I made a couple other calls. Bellhop seemed to have the best price for what I thought was fair of what was in our home. I decided to give them a shot. From the way the business is set up, the workers are almost all contractors. They're not necessarily all employees. It kind of seems like they have a little bit more individuality and autonomy. So, it felt like they were each their own little local business, so I wanted to support them as well.
From a timing standpoint, the quote was accurate. They still finished in the original timeframe, even though we were delayed by over an hour. The quality was still there. We didn't have a lot of stuff. They knew that it was going to be like, “Oh, it won't even take 45 minutes to fill the truck. And it will take us even less time to take it out.” The drive was only about 15 minutes. They were like, “It's an overestimate.” But that's the minimum estimate that Bellhop provides. They were confident from the beginning. Then, they were right. We weren't going to need all that time.
They pulled it off. I wasn't stressed in any way of watching them handle anything. They communicated well with us when they had questions. From the way they worked, they seemed to be professional, they communicated well with each other. It wasn't just one person trying to move an item and being frustrated, or one person going left while the other one’s going right. They were very much in sync. I definitely appreciated all of them. Everything went really well. Things happen, things come up, and it's all about how you recover from that. The office was reassuring, the guys were reassuring. They even told me like, “Hey, make sure that you go ahead and lock your credit card, give them a call and make sure that they're prorating you, that they're not going to still keep us on the clock or anything.” They said as soon as we clock out, it's going to close it out for the day. Then it will auto charge us. They were very knowledgeable and forthcoming.

Erin, thank you for taking the time to share your moving experience with us! We'll take your information into account in order to continue improving our services.
Reviewed March 25, 2021
My Realtor told me that he had been using Bellhop in the area. He wouldn’t recommend anybody other than Bellhop. He said that they were a great moving company. They were very fast and proficient, and I was very impressed myself. We had four 30-by-10 storage boxes. We moved from Dade City, Florida, to Dade County, Georgia. Everything was great. The process was very brief and to-the-point, and we got it done. They were very thorough and answered all the questions that I had, and I didn’t have any issues whatsoever.
On the day of moving, we knew what time they were going to be there because I had already talked to the guys previously. So, we knew when to expect them. They were actually early. When we went outside to look for them, they were sitting out there in their vehicles, just kind of preparing for the day, and getting their gear together, and doing what they needed to do to get ready. We went out there and everybody introduced themselves. We kind of came up with a game plan. The guy that was in charge of the situation kind of walked us through how he would like to attack it. We went and looked at the different spaces, and we went looked at the different stuff that needed to be moved and kind of came up with a plan from there. We made it happen.
I couldn’t ask for a better process. It's something that I wouldn’t mind doing again. It was the best part of the move. I had originally loaded all this stuff up in the boxes myself, and if I would have known that it was going to be so pleasant dealing with them, I’d have tried to get them to come down to Florida and load everything.

Alan, thank you for sharing your experience with us! We're so glad that you trusted us with your move.
Reviewed March 25, 2021
The rep was nice and organized. I did the packing and then the movers were able to get most of my stuff in the house without having to take them apart, but whatever they took apart, they put back together just fine. They were very friendly, helpful and professional. We incorporated a trip to the storage shed on the way and they got it done in record time. I was trying to do it at three hours and I told them I didn't want four. They accommodated me and didn’t try to stretch it out longer than it needed to be. They had another move right after, so they tried to make sure as well that they have time in between to get set up for the next move, and then also include the middle trip. They did a fantastic job.

Venicia, thank you for taking the time to share your fantastic moving experience with us!
Reviewed March 25, 2021
I just moved from an apartment into a townhouse. It was in the same city and although the zip code changed, it was less than 20 miles. The whole move, including the travel, took about two and a half hours. I used Bellhop and it was perfect. All the other carriers that I contacted had a minimum of four hours and they had all this stuff that I didn't need. I just needed a couple of guys to move me. I was totally surprised because Bellhop was cheaper than even me renting a truck and a couple of guys at Lowe's.
I had things all scheduled and the actual movers contacted me about two or three days ahead of time, which was nice. They were very professional and it was a wonderful move. I moved a lot during my military career and this was one of the easiest as well as one of the least expensive moves I've ever had. I told a couple of the folks from the apartment complex that are thinking about moving about Bellhop. Hopefully, they will use it because I was just very impressed with the efficiency and how quick they were. The price was a big deal too.

Ed, we’re so happy to hear that you loved your move! We wish you the best as you settle into your new home.
Reviewed March 24, 2021
Right shortly before the freeze in February, I was planning on moving. I had to be out by February 28th. I have a newborn. We’re a newlywed couple, I'm an ER nurse and with the freezing, the newborn and the moving, things were very stressful. But we definitely got stripes on our newlywed sleeves. I never utilized a moving service. I had always done it myself. I didn't wanna hurt myself. I gotta go to work, et cetera, and due to the time constraints, I needed professionals. So, I just googled moving assistance in the area. I spoke to one. They were a little bit pricey. Then, I looked up and found Bellhop. From what I could gather, it was kind of a group of younger kids looking to make a buck, and it seemed like a pretty professional thing. They called me back. I had to cancel. They called code gray in my hospital, so I had to stay at the hospital. Moving got canceled, but Bellhop was in touch with me quite frequently.
Eventually, after the freeze, after the code gray was rescinded, Josh got back with me. He and his crew came out on the day of the move and started. They took direction. Not everything was packed, but I just needed the big stuff. Josh and his two colleagues did a great job. They were very hospitable and very professional going into people's homes. I used to do home health care when I first started out nursing. Going into people's home for anything is a very intimate interaction. You kinda have your professional and your social wits about you especially when you're in somebody's home. They were exemplary. They got the job done, loaded the truck, took it to my new residence, and unloaded it.
I'm extremely happy and satisfied with the services that was provided by Bellhop. The individuals that came out to my home and into my home seemed very reputable. They didn't complain. They worked as a team very well. I wasn't doing a whole lot of moving, but I was listening to their communication and how they were talking. Josh kind of seemed to be the leader. He had great leadership skills. They had great team dynamics, good communication skills, very professional attitudes, and they were very diligent, hardworking individuals. If I ever move again, I will definitely use Bellhop.

Sean, thank you for sharing your experience with us! We're so glad that you trusted us with your move.
Reviewed March 24, 2021
I had reached out to three companies but they were overpriced. I ended up with Bellhop and their reps were polite and had a sense of humor. It was a pleasure doing business with them. Even the movers were fabulous. They were very professional. I joked with one of the workers saying, "Are you the only one moving?" He said, "No, we got a line going. I'm only bringing it to the stairs and then someone else takes it from the stairs and brings it to the truck and then someone else puts it on the truck." They were very well-organized. They wrapped everything with blankets. My furniture got battered around a little bit but they didn't break anything.

Donna, thank you for sharing your experience with us! We're so glad we got the chance to help out with your move.
Reviewed March 24, 2021
I saw Bellhop on a Groupon, and so I tried it the first time with that. They worked out really well. They were very nice. So, I ended up using them again a second time. The moving coordinator was very pleasant and professional. The most recent experience with them was the best. We had them meet us at a storage unit that we had, and we loaded the truck from the storage unit, and then we had them stop at our house, pick up more stuff from our basement, and then drive it all to my daughter and son-in-law's new house. The storage unit to our house was maybe 10 minutes and then it was about another 25 minutes down to my daughter and son-in-law's house. Then, they unloaded it there.
We were kind of running out of time, and so they ended up just putting it all in the basement at one point. It was like 7 o'clock at night and they needed to go home, which was fine. It took way longer than I thought. It was not their fault. It was just that there was more there than we realized. They were great. They were very helpful and nice. Bellhop is really good. I would definitely recommend them.
The one thing I thought that was interesting was the driver of the truck only drove and we needed to pay him hourly, which was almost five hours from beginning to end. It was like 2:00 in the afternoon until 7:00 and he just sat in the truck. Even when the other guys were running out of time and weren't able to get everything in, he was just sitting in the truck. Maybe that was the way they split up the things. One guy drives and that's all he does, and then the other guys do all the lifting. I just thought that was a little funny. It was 7 o'clock and the driver was the one saying, “We gotta get out of here at 7:00.” So, then they asked me, “Well, can we just stick everything in the garage?” It was back with cold weather and I knew we're going to have freezing weather. I said, “No. I don't want nice furniture sitting in the garage where it's gonna get below zero temperatures or whatever.”
The garage went right into the basement so I just said, “Hey, if you wouldn't mind just going through the garage and just putting everything right in the basement in that first room.” They were fine with that. I felt like we would have been done a lot quicker if the guy driving the truck could also move. He was a pretty big guy. Obviously, that was the way they do it because the other two guys did not seem bothered by it. But they were working their tails off. So, I gave those two guys a really big tip.

Carol, we appreciate you taking the time to leave a review!
Reviewed March 23, 2021
The crew was fantastic. They moved everything and never had a problem with them. It took them four and a half hours. That was from the time of getting to the apartment where we used to live, packing everything up, getting to the home we just bought and then unpacking everything. I'd recommend them to anybody who's moving.

Gerald, thank you for taking the time to share your fantastic moving experience with us!
Reviewed March 23, 2021
I was just moving a piece of exercise equipment and the people were awesome and nice. They were in and out in five minutes.

Bridgett, thank you for taking the time to provide us with your feedback! It's wonderful to hear that the team was able to provide you with a great moving experience. We'll be sure to pass along your kind words to them. We hope that you're enjoying your new home and wish you all the best in this new chapter.
Reviewed March 23, 2021
Bellhop was right on time and they did everything perfectly and carefully as well. They were very efficient.

Ria, we appreciate you taking the time to leave a review!
Reviewed March 22, 2021
We had to delay because of the snow but the gentleman in charge of the crew was most responsive in rescheduling for the next morning at 8:00. The staff arrived on time. They were very professional and worked the entire time they were here. There was no downtime and they could not have been nicer young men. We enjoyed having them. I recommended them to another friend who used them last Tuesday. It was a great experience and I would highly recommend Bellhop again. We underestimated the time required about 30 minutes and we didn't mind paying the overage which was close. I could not be more pleased.

Michael, thank you so much for the wonderful review!
Reviewed March 22, 2021
Bellhop did a great job, and I definitely would recommend them. At first, I had to go to my mother-in-law's house and pick up some of our furniture there. Then, we had to go over by the airport and pick up the rest of our stuff that was in storage for four years. They were really good. When we had Two Men and a Truck, they moved our antique furniture. They're like 160 years old. They cracked the foot on it. But I told the guys from Bellhop about the furniture ahead of time. I said, “Hey, look. These are 160 years old. Just really be careful with them.” They were really careful. I gave them a hand here and there. It was a 10 x 15 space, and it was full. They helped set up everything, they had set up the beds and put everything right where we wanted it.

Roger, thank you for sharing your positive moving experience with us. We hope you are enjoying your new place!
Reviewed March 22, 2021
Bellhop's whole setup looked very professional and had all these guarantees for satisfaction so instead of trying to find a fly-by-night random thing up here, we decided to go with them. The communication was really good and they were super accommodating to us. They got everything done really quick and efficiently, especially for the price point and how we were in the middle of crazy weather. Also, the quote was spot on. It took them less time than I had budgeted for - I did four hours and they got down three hours - so they refunded me an hour, which I wasn't expecting. I would use Bellhop again in a second. I've only moved a couple of times and that was our best experience.

William, thank you for taking the time to share your fantastic moving experience with us!
Reviewed March 21, 2021
I used Bellhop before when I moved and they were a lot less expensive than the regular movers around town. I used them again and did things on the app. With some other moving companies doing things online, they fill everything out then they call you. It was easier with Bellhop. The movers were super friendly. The last time I did a move, the movers were great too. With the experience and the price, it was a really good experience. I've suggested Bellhop to a couple of people.

Stephen, thank you so much for the wonderful review!
Reviewed March 21, 2021
The process was straightforward. They could answer every single question that I had, made sure everything was upfront and that I knew what the expectations were and how everything would work. They made sure they had every single detail of what my move was, where I was going, where it's coming from and what I needed. It's not a one place stop or restricted to one person. They could go from moving truck or what I did, having packing moving trucks or even unpacking a moving truck. I only needed movers to pack a truck for me and they were also able to help me get that set up right away. Both gentlemen who helped me out were extremely nice and ready to go. The experience was extremely positive.

Kristi, thank you for taking the time to provide us with your feedback! It's wonderful to hear that the team was able to provide you with a great moving experience. We'll be sure to pass along your kind words to them. We hope that you're enjoying your new home and wish you all the best in this new chapter.
Reviewed March 21, 2021
I feel great about Bellhop. I love the company. The movers themselves were great. The communication from the company was great. It was easy to communicate with the customer service reps’ headquarters. It was easy to book online. Pricing was reasonable, too. I've used Bellhop plenty of times. I'm a repeat customer. They’re doing great.

Matt, thank you for sharing your positive moving experience with us. We hope you are enjoying your new place!
Reviewed March 20, 2021
It went well with Bellhop. They were prompt and very professional. They got in and set everything up. I'm very satisfied to what I needed to have done and in a timely manner that they took care of it. I also used Bellhop before and I liked the service that I received.

Thank you! We're so happy to hear about your excellent experience. We wish you the best as you settle into your new place.
Reviewed March 20, 2021
I liked the price and availability of Bellhop. The representative I spoke with on the phone gave me all the information I needed then she also told me I had to go online if I needed additional things like packing stuff. I was able to go online and read about their move, what they would need, how we had to have everything set up, and what they could and couldn't move. Everything was easy.
When the people were originally supposed to come, we had a snowstorm so they had to reschedule, which was understandable. On the day that they showed up, they showed up on time and with more people than I expected. They moved us out really quickly. Since they were working by the hour, I was like dreading but they were really efficient. And they answered every question we had. They even let us use some of their tools to take apart last minute stuff. They were very helpful. On the whole, the price was a little high but Bellhop earned it.

Cassandra, thank you for taking the time to write a review! We hope you enjoy your new place.
Reviewed March 19, 2021
We liked the convenience and the price with Bellhop. I moved from Pittsburgh, Pennsylvania to Dallas Texas. I moved like a two-bedroom apartment. Moving out of Pittsburgh, I only got help with the big stuff from Bellhop. Then moving in Dallas, they moved everything. Moving out, I already had everything wrapped. They came and pretty much put it into my U-Pack for me. The whole process was about 20 minutes but I had them for an hour. I let them go after 20 minutes, so it wasn't an issue. Then, when they came into Dallas and moved me out of the U-Pack and into my house, I’ve got them for two hours. But they finished unloading everything in about an hour and a half. Everything went great both times. Our experience with Bellhop was great, hassle-free, and I would definitely recommend and use the service again.

Lucretia, thank you for sharing your experience with us! We're so glad that you trusted us with your move.
Bellhop Company Information
- Company Name:
- Bellhop
- Website:
- www.getbellhops.com
