Bellhop matches clients with third-party service providers that offer local and long-distance moving. It also provides hourly labor to help move your furniture and unload or load your truck. The company sells several packing supply kits to make your move easier but does not offer packing services.
Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
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- 1 stars
- Tracking app
- Custom packages
- Hourly rates available
- Packing supply kits available
- No international relocation services
- Not available in all states
- No storage facilities
Bellhop offers an alternative to traditional moving companies. It has a convenient booking process that can be completed online or over the phone. If the company is available in your area, it’s worth considering.
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Bellhop has always moved us. They do a really good job from start to finish explaining everything I need. The guys who pick up things do what I ask.
All of my interactions with the Bellhop team was positive. They were consistent with contacting me and making sure that everything went smoothly, so customer service is awesome. They also prepped me and said that the clock would start as soon as the gentlemen began to move our things. I wasn't there for the physical move, but my sister alerted me when they arrived.
The first gentleman was probably the driver, and then the movers arrived shortly after. The driver clocked in as soon as he pulled up and our time started. However, they didn't start to move until 20 minutes later, so I ended up having to contact customer service. They were able to remove the extra time that the guys clocked in, and they only charged me for the time that they moved me. If I had not caught that, I would have been charged for the time that the gentleman sat outside of my house.
The rep who assisted me, Joey, was very communicative. The Bellhop official crew was very professional. The unfortunate part though was that the third-party truck company they hired had some miscommunication on the address and they were delayed in arriving. But Bellhop was on top of everything and they corrected the situation. Overall, the move was a success. Everything came all safe. I had a very easy experience and I would recommend Bellhop. I would use them again in a future move.
I was looking for someone to move me and Bellhop was in a range where I could use them. They were professional. They explained the pricing to me, what was going on and what needed to be done. They also asked me if I needed to move anything else. If I needed to purchase anything or do anything, they let me know offhand. They did a pretty good job and they did it quickly too.
Bellhop responded right away. It was very quick. Overall, I would give the entire experience, on a scale of 1 to 10, a 10. I would recommend to anybody that asked. The person handled it very good. The moving day went exactly as described. We set up a time, people met me, we took care of it, and that was it. It was a very good experience. They delivered as promised. To me, that’s the most important thing. I had a certain thing that I needed, and the person told me the way it would work, and it did exactly as he said.
With Bellhop, things were a little shaky at first. The driver didn't show up, so we were a few hours behind schedule. But the team was there. They were very nice. They were happy to hang out and they reassured us we weren't being charged for the time that they were there since they couldn't really start doing anything yet. They were still in good spirits. I know that that could be a bummer for them as well and kind of puts a delay on the rest of their day as well, but they didn't get frustrated in front of us.
No one broke anything in the transfer. Back at the office, behind the scenes, someone did find a new driver to fill in. They had jumped over and came to help. Everything went smoothly. Once we got to the new house and got everything in there, it's relatively quick. We had more of a bare bones move because we had already moved all of our big boxes ourselves. We just needed help with some of the furniture that wouldn't fit in our small sedan car.
I had moved before. I had done a lot of it myself. We had friends with trucks. We didn't have that option, so we were looking down at other avenues. But when we moved from Boston down to Raleigh, I used a vendor that we use for my company, Sterling. I had emailed the person I had over there that I previously networked with, and they set up a time to call and they gave me an initial estimate. It was really high for the amount of furniture we were having moved since it was so bare boned. So, I made a couple other calls. Bellhop seemed to have the best price for what I thought was fair of what was in our home. I decided to give them a shot. From the way the business is set up, the workers are almost all contractors. They're not necessarily all employees. It kind of seems like they have a little bit more individuality and autonomy. So, it felt like they were each their own little local business, so I wanted to support them as well.
From a timing standpoint, the quote was accurate. They still finished in the original timeframe, even though we were delayed by over an hour. The quality was still there. We didn't have a lot of stuff. They knew that it was going to be like, “Oh, it won't even take 45 minutes to fill the truck. And it will take us even less time to take it out.” The drive was only about 15 minutes. They were like, “It's an overestimate.” But that's the minimum estimate that Bellhop provides. They were confident from the beginning. Then, they were right. We weren't going to need all that time.
They pulled it off. I wasn't stressed in any way of watching them handle anything. They communicated well with us when they had questions. From the way they worked, they seemed to be professional, they communicated well with each other. It wasn't just one person trying to move an item and being frustrated, or one person going left while the other one’s going right. They were very much in sync. I definitely appreciated all of them. Everything went really well. Things happen, things come up, and it's all about how you recover from that. The office was reassuring, the guys were reassuring. They even told me like, “Hey, make sure that you go ahead and lock your credit card, give them a call and make sure that they're prorating you, that they're not going to still keep us on the clock or anything.” They said as soon as we clock out, it's going to close it out for the day. Then it will auto charge us. They were very knowledgeable and forthcoming.
With the guys who moved me, everything was a good experience. They were very pleasant and I had no problem. They were a little late, but besides that, pickup and delivery were fine.
I just moved from an apartment into a townhouse. It was in the same city and although the zip code changed, it was less than 20 miles. The whole move, including the travel, took about two and a half hours. I used Bellhop and it was perfect. All the other carriers that I contacted had a minimum of four hours and they had all this stuff that I didn't need. I just needed a couple of guys to move me. I was totally surprised because Bellhop was cheaper than even me renting a truck and a couple of guys at Lowe's.
I had things all scheduled and the actual movers contacted me about two or three days ahead of time, which was nice. They were very professional and it was a wonderful move. I moved a lot during my military career and this was one of the easiest as well as one of the least expensive moves I've ever had. I told a couple of the folks from the apartment complex that are thinking about moving about Bellhop. Hopefully, they will use it because I was just very impressed with the efficiency and how quick they were. The price was a big deal too.
The rep was nice and organized. I did the packing and then the movers were able to get most of my stuff in the house without having to take them apart, but whatever they took apart, they put back together just fine. They were very friendly, helpful and professional. We incorporated a trip to the storage shed on the way and they got it done in record time. I was trying to do it at three hours and I told them I didn't want four. They accommodated me and didn’t try to stretch it out longer than it needed to be. They had another move right after, so they tried to make sure as well that they have time in between to get set up for the next move, and then also include the middle trip. They did a fantastic job.
My Realtor told me that he had been using Bellhop in the area. He wouldn’t recommend anybody other than Bellhop. He said that they were a great moving company. They were very fast and proficient, and I was very impressed myself. We had four 30-by-10 storage boxes. We moved from Dade City, Florida, to Dade County, Georgia. Everything was great. The process was very brief and to-the-point, and we got it done. They were very thorough and answered all the questions that I had, and I didn’t have any issues whatsoever.
On the day of moving, we knew what time they were going to be there because I had already talked to the guys previously. So, we knew when to expect them. They were actually early. When we went outside to look for them, they were sitting out there in their vehicles, just kind of preparing for the day, and getting their gear together, and doing what they needed to do to get ready. We went out there and everybody introduced themselves. We kind of came up with a game plan. The guy that was in charge of the situation kind of walked us through how he would like to attack it. We went and looked at the different spaces, and we went looked at the different stuff that needed to be moved and kind of came up with a plan from there. We made it happen.
I couldn’t ask for a better process. It's something that I wouldn’t mind doing again. It was the best part of the move. I had originally loaded all this stuff up in the boxes myself, and if I would have known that it was going to be so pleasant dealing with them, I’d have tried to get them to come down to Florida and load everything.
I saw Bellhop on a Groupon, and so I tried it the first time with that. They worked out really well. They were very nice. So, I ended up using them again a second time. The moving coordinator was very pleasant and professional. The most recent experience with them was the best. We had them meet us at a storage unit that we had, and we loaded the truck from the storage unit, and then we had them stop at our house, pick up more stuff from our basement, and then drive it all to my daughter and son-in-law's new house. The storage unit to our house was maybe 10 minutes and then it was about another 25 minutes down to my daughter and son-in-law's house. Then, they unloaded it there.
We were kind of running out of time, and so they ended up just putting it all in the basement at one point. It was like 7 o'clock at night and they needed to go home, which was fine. It took way longer than I thought. It was not their fault. It was just that there was more there than we realized. They were great. They were very helpful and nice. Bellhop is really good. I would definitely recommend them.
The one thing I thought that was interesting was the driver of the truck only drove and we needed to pay him hourly, which was almost five hours from beginning to end. It was like 2:00 in the afternoon until 7:00 and he just sat in the truck. Even when the other guys were running out of time and weren't able to get everything in, he was just sitting in the truck. Maybe that was the way they split up the things. One guy drives and that's all he does, and then the other guys do all the lifting. I just thought that was a little funny. It was 7 o'clock and the driver was the one saying, “We gotta get out of here at 7:00.” So, then they asked me, “Well, can we just stick everything in the garage?” It was back with cold weather and I knew we're going to have freezing weather. I said, “No. I don't want nice furniture sitting in the garage where it's gonna get below zero temperatures or whatever.”
The garage went right into the basement so I just said, “Hey, if you wouldn't mind just going through the garage and just putting everything right in the basement in that first room.” They were fine with that. I felt like we would have been done a lot quicker if the guy driving the truck could also move. He was a pretty big guy. Obviously, that was the way they do it because the other two guys did not seem bothered by it. But they were working their tails off. So, I gave those two guys a really big tip.
Right shortly before the freeze in February, I was planning on moving. I had to be out by February 28th. I have a newborn. We’re a newlywed couple, I'm an ER nurse and with the freezing, the newborn and the moving, things were very stressful. But we definitely got stripes on our newlywed sleeves. I never utilized a moving service. I had always done it myself. I didn't wanna hurt myself. I gotta go to work, et cetera, and due to the time constraints, I needed professionals. So, I just googled moving assistance in the area. I spoke to one. They were a little bit pricey. Then, I looked up and found Bellhop. From what I could gather, it was kind of a group of younger kids looking to make a buck, and it seemed like a pretty professional thing. They called me back. I had to cancel. They called code gray in my hospital, so I had to stay at the hospital. Moving got canceled, but Bellhop was in touch with me quite frequently.
Eventually, after the freeze, after the code gray was rescinded, Josh got back with me. He and his crew came out on the day of the move and started. They took direction. Not everything was packed, but I just needed the big stuff. Josh and his two colleagues did a great job. They were very hospitable and very professional going into people's homes. I used to do home health care when I first started out nursing. Going into people's home for anything is a very intimate interaction. You kinda have your professional and your social wits about you especially when you're in somebody's home. They were exemplary. They got the job done, loaded the truck, took it to my new residence, and unloaded it.
I'm extremely happy and satisfied with the services that was provided by Bellhop. The individuals that came out to my home and into my home seemed very reputable. They didn't complain. They worked as a team very well. I wasn't doing a whole lot of moving, but I was listening to their communication and how they were talking. Josh kind of seemed to be the leader. He had great leadership skills. They had great team dynamics, good communication skills, very professional attitudes, and they were very diligent, hardworking individuals. If I ever move again, I will definitely use Bellhop.
I had reached out to three companies but they were overpriced. I ended up with Bellhop and their reps were polite and had a sense of humor. It was a pleasure doing business with them. Even the movers were fabulous. They were very professional. I joked with one of the workers saying, "Are you the only one moving?" He said, "No, we got a line going. I'm only bringing it to the stairs and then someone else takes it from the stairs and brings it to the truck and then someone else puts it on the truck." They were very well-organized. They wrapped everything with blankets. My furniture got battered around a little bit but they didn't break anything.
The crew was fantastic. They moved everything and never had a problem with them. It took them four and a half hours. That was from the time of getting to the apartment where we used to live, packing everything up, getting to the home we just bought and then unpacking everything. I'd recommend them to anybody who's moving.
Bellhop was right on time and they did everything perfectly and carefully as well. They were very efficient.
I was just moving a piece of exercise equipment and the people were awesome and nice. They were in and out in five minutes.
Bellhop's whole setup looked very professional and had all these guarantees for satisfaction so instead of trying to find a fly-by-night random thing up here, we decided to go with them. The communication was really good and they were super accommodating to us. They got everything done really quick and efficiently, especially for the price point and how we were in the middle of crazy weather. Also, the quote was spot on. It took them less time than I had budgeted for - I did four hours and they got down three hours - so they refunded me an hour, which I wasn't expecting. I would use Bellhop again in a second. I've only moved a couple of times and that was our best experience.
Bellhop did a great job, and I definitely would recommend them. At first, I had to go to my mother-in-law's house and pick up some of our furniture there. Then, we had to go over by the airport and pick up the rest of our stuff that was in storage for four years. They were really good. When we had Two Men and a Truck, they moved our antique furniture. They're like 160 years old. They cracked the foot on it. But I told the guys from Bellhop about the furniture ahead of time. I said, “Hey, look. These are 160 years old. Just really be careful with them.” They were really careful. I gave them a hand here and there. It was a 10 x 15 space, and it was full. They helped set up everything, they had set up the beds and put everything right where we wanted it.
We had to delay because of the snow but the gentleman in charge of the crew was most responsive in rescheduling for the next morning at 8:00. The staff arrived on time. They were very professional and worked the entire time they were here. There was no downtime and they could not have been nicer young men. We enjoyed having them. I recommended them to another friend who used them last Tuesday. It was a great experience and I would highly recommend Bellhop again. We underestimated the time required about 30 minutes and we didn't mind paying the overage which was close. I could not be more pleased.
I used Bellhop before when I moved and they were a lot less expensive than the regular movers around town. I used them again and did things on the app. With some other moving companies doing things online, they fill everything out then they call you. It was easier with Bellhop. The movers were super friendly. The last time I did a move, the movers were great too. With the experience and the price, it was a really good experience. I've suggested Bellhop to a couple of people.
I feel great about Bellhop. I love the company. The movers themselves were great. The communication from the company was great. It was easy to communicate with the customer service reps’ headquarters. It was easy to book online. Pricing was reasonable, too. I've used Bellhop plenty of times. I'm a repeat customer. They’re doing great.
The process was straightforward. They could answer every single question that I had, made sure everything was upfront and that I knew what the expectations were and how everything would work. They made sure they had every single detail of what my move was, where I was going, where it's coming from and what I needed. It's not a one place stop or restricted to one person. They could go from moving truck or what I did, having packing moving trucks or even unpacking a moving truck. I only needed movers to pack a truck for me and they were also able to help me get that set up right away. Both gentlemen who helped me out were extremely nice and ready to go. The experience was extremely positive.
I liked the price and availability of Bellhop. The representative I spoke with on the phone gave me all the information I needed then she also told me I had to go online if I needed additional things like packing stuff. I was able to go online and read about their move, what they would need, how we had to have everything set up, and what they could and couldn't move. Everything was easy.
When the people were originally supposed to come, we had a snowstorm so they had to reschedule, which was understandable. On the day that they showed up, they showed up on time and with more people than I expected. They moved us out really quickly. Since they were working by the hour, I was like dreading but they were really efficient. And they answered every question we had. They even let us use some of their tools to take apart last minute stuff. They were very helpful. On the whole, the price was a little high but Bellhop earned it.
It went well with Bellhop. They were prompt and very professional. They got in and set everything up. I'm very satisfied to what I needed to have done and in a timely manner that they took care of it. I also used Bellhop before and I liked the service that I received.
Everything was cool with their website. Every interaction I had was really good. Any time I talked to someone, it was professional. They were great, very efficient, very polite and had the mask on. It was an overall pleasant experience. I definitely would recommend Bellhop to other people.
We liked the convenience and the price with Bellhop. I moved from Pittsburgh, Pennsylvania to Dallas Texas. I moved like a two-bedroom apartment. Moving out of Pittsburgh, I only got help with the big stuff from Bellhop. Then moving in Dallas, they moved everything. Moving out, I already had everything wrapped. They came and pretty much put it into my U-Pack for me. The whole process was about 20 minutes but I had them for an hour. I let them go after 20 minutes, so it wasn't an issue. Then, when they came into Dallas and moved me out of the U-Pack and into my house, I’ve got them for two hours. But they finished unloading everything in about an hour and a half. Everything went great both times. Our experience with Bellhop was great, hassle-free, and I would definitely recommend and use the service again.
The rep was knowledgeable and helped me with what I needed. Whenever the crew got here, they did it quickly.
Electronically, everything went well. I did it online and I received online confirmation. Everything was perfect with the move too. They were right on time, even a few minutes early. They were quick, speedy, efficient and very helpful. My experience with them was great. I enjoyed being able to pay my estimate right upfront and was able to make a quick decision instead of having to wait for somebody to call me back. So, I thought that that was a big plus and why I moved forward. Hopefully, I don't have to move again for a while, but if I do, I'll pick them again.
Bellhop's price couldn't be beat compared to other companies around. The moving coordinator had everything in order from the beginning to the end. They were super quick and efficient. The movers got there a little early and started organizing stuff. I only got charged for when the whole team got there. They had me from start to finish in just a little under two hours. I was surprised. They looked like young college kids, so I was a little nervous. But everything went perfectly. It was a good decision and a great value.
I had to make a change in the date because the first call center guy who picked it up understood the 2nd as the 22nd. There was an error in the initial booking. I did not see the email or I missed it. Then, Justin, the team leader, sent a message that, "I'm coming tomorrow." I thought, "You're supposed to come 10 days from now." Then he said, "No, I will work out with the customer service. I'll do something for you. I'll come on the date that you requested." That went easy because I called up the call center as well and they said it was not an issue. It happens most times and they gave me the right date back. They were right on their toes. The guys who came here were friendly and they were up to mark. They understood our needs and they invested time like, "Where do you want me to place this? Where do you need?" When unloading, it was not just like putting the stuff. The guys were nice.
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