Bellhop

Bellhop Reviews

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About Bellhop

Bellhop offers local, fixed-price long-distance, and corporate moves. It also provides hourly labor to help move your furniture and load or unload your truck. The company sells several packing supply kits to make your move easier and offers packing services and container solutions in select markets.

Pros
  • Tracking app
  • Custom packages
  • Hourly rates available
  • Packing supply kits available
Cons
  • No international relocation services
  • Not available in all states
  • No storage facilities

Bellhop Reviews

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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 3 Reviews 40 - 240
    Verified purchase
    Customer ServiceMoversPunctuality & Speed

    Reviewed Aug. 8, 2023

    Efficient crew, worked quickly. They were pleasant and were able to do multiple stops without issue. The platform communication was straightforward. Truck was large so would have been able to do a much larger move even though I did not need it. They were also able to maneuver the truck into a small cul de sac easily and without incident.

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    Response from Bellhop

    Juan, we’re so happy to hear that you loved your move! We wish you the best as you settle into your new home.

    Verified purchase
    MoversPunctuality & Speed

    Reviewed Aug. 3, 2023

    So efficient and professional. My movers were Aviel ** and Terez ** and they were kind, punctual (actually early), professional, and did not slack!! I’ve used other moving services before and have never found one as good as Bellhop and that’s because of Aviel and Terez! If you are in Chicago and get a choice of movers please choose them!!!

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    Response from Bellhop

    Allie, thank you for sharing your experience with us! We're so glad that you trusted us with your move.

    Verified purchase
    Customer ServicePriceMoversQuote Accuracy

    Reviewed July 25, 2023

    Ordered PODS, and Bellhop seemed like the right decision, until it wasn’t. I booked online and labor quote was 129/hr. Paid non refundable deposit. A few days prior to my move, I was prompted to download a QR code and happened to check my dashboard, and labor had been increased to 179/hr without notice. Customer service rep said this is common practice and those who book online do not receive a genuine quote, and real quotes are only provided to those who book direct (phone) with the sales team. Wanted to post this for others to be aware. The one star is for the pencil pushers nothing against the hard working movers themselves.

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    Response from Bellhop

    We sincerely apologize for the inconvenience you experienced during your booking process. Our goal is to provide transparent and consistent pricing to all our customers, regardless of the booking channel used. We regret that this was not the case for you, and we are working diligently to address the issue and prevent it from happening in the future.

    The discrepancy in the labor quote you received is due to a system error, and we understand how frustrating this can be. Rest assured that we are taking your feedback seriously, and our team is currently reviewing our processes to ensure that all estimates are accurate and consistent for every customer.

    To make amends for the inconvenience caused, we have processed a refund of $29.80, which represents the booking fee you paid. While we understand that this doesn't fully compensate for the inconvenience, we hope it demonstrates our commitment to addressing the issue and providing better service in the future.

    We value your feedback and appreciate your understanding as we strive to improve our services. If there is anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us.

    Once again, we apologize for any frustration this situation may have caused, and we hope to have the opportunity to serve you better in the future.

    Thank you for bringing this matter to our attention.

    Verified purchase
    MoversPunctuality & Speed

    Reviewed July 24, 2023

    Good experience. Would be nice if the hour minimum was 2 hours. Took less than 2 hours to move my two-bedroom home but I still have to pay for 3 hours. But overall good experience and it was my first time using Bellhop. Team was fast and organized my storage very well.

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    Response from Bellhop

    Thank you for sharing your feedback with us! We're delighted to hear that you had a good experience overall and that our team efficiently organized your storage during the move. We appreciate your kind words and for choosing Bellhop for your first moving experience with us.

    Regarding the minimum hour requirement, we apologize for any inconvenience it may have caused. We understand that your move was completed in less than two hours, but unfortunately, the 3-hour minimum is a standard policy that we are unable to waive. However, we're glad to know that our team worked efficiently and got the job done swiftly.

    We truly value your business and feedback, and we'll take your comments into consideration as we continually strive to improve our services. If you have any more questions or if there's anything else we can assist you with in the future, please don't hesitate to reach out to us.

    Thank you again for choosing Bellhop, and we hope to have the opportunity to serve you again for any future moving needs you may have.

    Verified purchase
    Movers

    Reviewed July 19, 2023

    My move was fraught with inconveniences that slowed down the moving out and moving in processes. Despite the delays and struggles (a thunderstorm, apartment complex not opening until 10 am when movers showed up at 8, apartment wouldn’t let us in until I showed up with a money order, etc.), the movers remained calm and friendly and did a great job finishing the move.

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    Response from Bellhop

    James, we appreciate you taking the time to leave a review!

    Verified purchase
    MoversPunctuality & Speed

    Reviewed July 18, 2023

    We were completely satisfied with our move experience! Team was punctual, attentive, and efficient. Contents of storage unit moved to an apartment on the 3rd floor in busy and crowded Nashville neighborhood. Team carried furniture and boxes up two flights of stairs with no elevators and in summertime's heat and humidity. No complaints! We will use Bellhop again.

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    Response from Bellhop

    Theresa, thank you for taking the time to share your fantastic moving experience with us!

    Verified purchase
    Movers

    Reviewed July 17, 2023

    My movers, Donnell and Ian, were fantastic. They worked efficiently and with ease. They handled everything with precision and care, and were enjoyable to talk to throughout the moving process. I would use Bellhop, and specifically this crew, again. They made the entire day an overall enjoyable experience and I'm grateful to have had their help.

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    Response from Bellhop

    Morgyn, thank you for taking the time to provide us with your feedback! It's wonderful to hear that Donnell and Ian were able to provide you with a great moving experience. We'll be sure to pass along your kind words to them. We hope that you're enjoying your new home and wish you all the best in this new chapter.

    Customer ServiceMoversDamagePacking

    Reviewed July 12, 2023

    In addition to an incredible moving-day disaster in which Bellhop-hired movers showed up with no truck, no supplies and short 1 mover for an NYC to Nashville pack and move, Bellhop lost a priceless family heirloom while moving me from NYC to Nashville, May 25-27. There was no inventory list for any of the moving teams (even though I did a thorough video inventory chat with Jesse T.), so there is no record of the piece. I'm posting a photo here in the event (praying) SOMEONE received this by accident. It's a large, flat metal sign that was my Grandfather's auctioneering sign. It is white and has black font that reads:

    RAY **, AUCTIONEER, **

    It is a priceless family heirloom. I'm devastated that out of everything, this is missing and hasn't been recovered. Anna H. (manager) at Bellhop said she would personally call "every customer" that was on the truck's route after my stop. Apparently just 1 customer was called, in Florida. I am distraught. If anyone has the piece, please reach out to me or Bellhop. My email: **

    Beware these are not Bellhop employees that move you - Bellhop is a moving broker. They hired 1 company to pack/physically move (Dumbo Movers in NY), 1 company as the truck (Queens of Deals in NY), 1 company to unpack on the delivery (random 3 guys in Nashville, didn't know each other, 1 guy didn't show up). I was assured everyone would be a 100% Bellhop employee. Please know that is not the case, these teams are not coordinated, and the process is unorganized and chaotic. The packing team in NY did not speak English and did not know I did not have my own truck (!!) and did not know the final destination of the move (long haul trip).

    Several of my items showed up damaged and/or broken (3 lamps) and I was refunded approx $960 for the damages. That doesn't include the loss of my Grandfather's sign, which matters first and foremost. I have reached out to Bellhop leadership, including the CEO, through LinkedIn. It will take someone caring enough, with empathy and compassion, to take on sorting the route of the truck and tracking down customers at each stop. This is what I'm praying for and hoping that by getting the word out, folks will read this and be able to help. I am heartbroken and sick over the loss. Most of all, I don't want this kind of thing to happen to anyone else. Moving is stressful enough, who needs this? Thanks for reading.

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    Verified purchase
    Contract & TermsPriceMoversQuote Accuracy

    Reviewed July 10, 2023

    It was easy to get a quote, the contract process was straightforward, the moving team was excellent - the team lead communicated in advance, everyone was friendly, polite and efficient. The post-move process easy. Given they had to go up and down two flights of stairs (the elevators is very small and very slow), I would say the cost was reasonable.

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    Response from Bellhop

    Catherine, thank you for sharing your experience with us! We're so glad we got the chance to help out with your move.

    Verified purchase
    MoversPunctuality & Speed

    Reviewed July 6, 2023

    Team was fast, friendly, and efficient! Moving day was fun and easy thanks to Jaylon, Guy, and Trenton and I could not have done it without them! Bellhop was a cost-effective option and quality service! I will use them again when I move next time I move! I plan on recommending them to any friends or family that have an upcoming move!

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    Response from Bellhop

    Katherine, thank you for taking the time to share your fantastic moving experience with us!

    Verified purchase
    Customer ServiceMoversPunctuality & SpeedDamage

    Reviewed July 6, 2023

    Originally had my move scheduled at 8am. Myself and 3 others took the day off work. At 8am the movers arrived and told me they are calling it and would need to reschedule due to rain. Customer support called and rescheduled for 2 days later @ 2pm. We took the day off again. The team showed up on time. Keenan and the Team of Movers were quick and careful with everything. When my move was rescheduled they didn’t have my additional stop included. Keenan was quick to resolve the issue and get that updated. I was told there would be 2 trucks but we only had one. There wasn’t enough room for all of my items. Overall, The team that moved us, was awesome. The behind the scenes departments really dropped the ball.

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    Response from Bellhop

    Austin, thank you for taking the time to share your moving experience with us. We sincerely apologize for the inconveniences you encountered during your move, and the lack of coordination with the additional stop and truck availability.

    We understand the frustration that comes with taking time off work and having a move rescheduled. We apologize for any disruption this caused to your plans and for any inconvenience it may have caused. We strive to provide reliable and efficient service to all our customers, and we regret that we fell short of your expectations in this instance.

    We are pleased to hear that Keenan and the moving team provided excellent service and were quick and careful with your belongings. They truly represent the high standards we aim to achieve. However, we acknowledge that there were challenges on the administrative side, and we appreciate you bringing this to our attention. Your feedback is important to us as it helps us identify areas for improvement and prevent similar issues in the future.

    We have taken note of your feedback regarding the behind-the-scenes departments and will address this internally to ensure better coordination and communication moving forward. We are committed to delivering a seamless and stress-free moving experience for our customers, and we apologize for any inconvenience caused by the missteps in our internal processes.

    Once again, we sincerely apologize for any inconvenience you experienced and thank you for bringing this to our attention. Your feedback helps us improve our services and provide a better experience for all our customers. If there is anything else we can do to assist you or address any outstanding concerns, please do not hesitate to reach out to us directly.

    Thank you for choosing Bellhop, and we appreciate your understanding.

    Verified purchase
    MoversPunctuality & Speed

    Reviewed July 2, 2023

    Excellent experience. They went above and beyond their duty. They arrived early and introduced themselves, got right to work and didn't even stop for lunch despite the heat. No complaints and no problems. They helped us get some of our things together where we weren't organized yet and they weren't even asked to do it!

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    Response from Bellhop

    Sam, thank you for sharing your experience with us! We're so glad that you trusted us with your move.

    Verified purchase
    MoversPunctuality & Speed

    Reviewed June 20, 2023

    I have ordered 3 people. For 3 hours only 1 showed up on schedule and another one showed an hour later. Worked for about an hour and then he said he had to go to the other move and left us. Bellhop is currently trying to overcharge me. My move was unsuccessful as not all items were move, I had a late return fee for the truck and to date I have not heard from anyone regarding my complaint with this company. Poor leadership! The men who showed up were awesome. However there was not enough.

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    Response from Bellhop

    Stephen, Thank you for sharing your feedback regarding your recent move with us. We apologize for the inconveniences you experienced during your move and the lack of communication you've encountered since then. We take customer concerns seriously and would like to further investigate and address the issues you've raised.

    To assist us in resolving this matter promptly, could you please provide us with your order number? With this information, we can access your account and thoroughly review the details of your move, including the staffing and scheduling issues you encountered, as well as the overcharge concern. Rest assured, we are committed to providing a fair and satisfactory resolution.

    We apologize for any delays or miscommunication you experienced in reaching out to us regarding your complaint. Our goal is to address customer concerns in a timely and effective manner. We appreciate your patience and understanding, and we assure you that your feedback will be shared with our leadership team to ensure better communication and service moving forward.

    Once we have your order number, we will prioritize investigating your case and promptly reaching out to you to discuss the details and work towards a resolution. We value your business and want to ensure your complete satisfaction with our services.

    Thank you for bringing this to our attention, and we look forward to hearing from you soon.

    Verified purchase
    Movers

    Reviewed June 16, 2023

    Booking with a national moving company was a little anxiety-inducing. But knowing that they work with local professionals and are licensed and bonded in my state out me at ease. They were also the cheapest BY far. And on top of that, I received amazing customer care when my move-in date got changed and our move pros were the best I’ve ever worked with. Could not recommend Bellhop highly enough. Derrick Q., Malik H., and Khaliyl J M. were a great team. And special props to Malik and Khaliyl for going the extra mile to ensure my sofa made it to my new apartment.

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    Response from Bellhop

    Adam, thank you so much for the wonderful review!

    Profile pic of the author.
    Customer ServiceMovers

    Reviewed June 15, 2023

    I reserved a moving day with Bellhop 3 weeks in advance and 3 days before the move, I received an email saying they needed to reschedule my move 2 days out because they have no movers. The new homeowners needed to move in the house the day after our move. So they basically let us hanging and with the problem to try to find a new moving company that can accommodate us. Horrible service. Will never use again. What is the point of scheduling it way in advance if they are trying to get their ducks in a row at the last minute.

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    Response from Bellhop

    Alejandra, we really appreciate your feedback and we apologize for having to reschedule your order. It is highly unusual for us to be unable to fulfill a move at the original time, and we hate that we experienced fulfillment problems with your reservation.

    We tried our best to solve the problem yet due to the sudden nature of the case it was out of our hands, we would love to help you in the future and if your heart is big enough to give us a second chance we'll show you our best and offer a discounted rate to reiterate we care for you.

    Verified purchase
    MoversPunctuality & Speed

    Reviewed June 13, 2023

    Shout out to Bellhop Moving - 3rd time using them and if I could give them a 100/10 I would!!! 2 man crew today in 2 hours, put together furniture, moved furniture up and down stairs, moved random boxes. All that time super cheerful and positive and supportive. A pleasure to work with and make stressful situations almost fun! Robinson & Dom (2nd time here!) were amazing - kudos to them both.

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    Response from Bellhop

    Ginger, we’re so happy to hear that you loved your move! We wish you the best as you settle into your new home.

    Verified purchase
    Customer ServiceMoversPunctuality & Speed

    Reviewed June 12, 2023

    Overall, happy with the moving experience. Everyone involved from movers to truck driver were very professional and friendly. They worked organized and quickly. My only issue is with Bellhop's communication about the unloading team. I learned the day of the unloading that the unloading team was switched last minute, but I was not communicated by Bellhop. I learned about the switch from the driver. The dashboard was not updated for me, so I couldn't even leave a tip for the new crew through the dashboard. It wasn't until I asked Bellhop's customer service that I was given the reason for the switch.

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    Response from Bellhop

    Xin, Thank you for sharing your positive moving experience with us. We're delighted to hear that our movers and truck driver provided professional and friendly service. We strive to work efficiently and maintain a high level of professionalism throughout the entire process.

    We apologize for the communication issue regarding the switch of the unloading team. It is important to us that our customers are well-informed about any changes that may occur during the moving process. We regret that you were not directly notified about the switch, and we understand the frustration this may have caused.

    Furthermore, we apologize for the inconvenience you experienced with our dashboard not being updated, preventing you from leaving a tip for the new crew. We will take this feedback into consideration and work towards improving our communication and dashboard functionality to ensure a smoother experience for our customers.

    Thank you for bringing these concerns to our attention, and we appreciate your understanding. Your feedback helps us identify areas for improvement, and we will strive to enhance our communication channels to ensure a seamless moving experience for all our customers.

    If you have any further questions or require assistance, please don't hesitate to reach out to our customer service team. We value your business and look forward to serving you again in the future.

    Verified purchase
    Movers

    Reviewed June 11, 2023

    The young men who showed up to help were pleasant and capable. Unfortunately the truck was too small to fit all of our stuff and we had to use our personal vehicles to make more than 1 trip. I was disappointed that we have to help the hired movers.

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    Response from Bellhop

    Melissa, Thank you for taking the time to leave us a positive review. We appreciate your feedback and are glad to hear that our movers were pleasant and capable during your move.

    We apologize for any inconvenience caused by the truck size not accommodating all of your belongings. Our goal is to provide a seamless moving experience, and we understand that having to use your personal vehicles to make multiple trips was not ideal. We strive to ensure that our trucks are appropriately sized for each move, and we apologize if this was not the case in your situation.

    We appreciate your understanding and willingness to assist the hired movers. While we aim to handle all aspects of the move, there may be instances where additional assistance from customers is required. We appreciate your cooperation and support during the process.

    Thank you once again for choosing Bellhop for your move. We are grateful for your positive feedback, and we will continue to work hard to provide excellent service to all our customers. If there is anything else we can assist you with in the future, please do not hesitate to reach out to us.

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed June 4, 2023

    I paid for 2 workers to help me unload my uhaul and it took us less than an hour to finish (I paid for 2 hours). When I checked my bill, they both logged over 4 hours EACH. I called support and was told I would get a call back but never heard from them. I reached out to the lead mover directly and he said he would have the issue fixed but I haven’t heard anything a day later. I will never use this service again. I was scammed out of over $300.

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    Response from Bellhop

    Luke, Thank you for taking the time to leave a review. We're sorry to find out that you had a negative experience with Bellhop. We take our customer feedback seriously, and we would appreciate it if you could provide us with your order number to make sure we can make things right.

    Verified purchase
    MoversPunctuality & SpeedPacking

    Reviewed May 31, 2023

    All of the movers were extremely kind and got the job done quickly and carefully. They wrapped all of the pieces I asked them to and also took something apart unexpectedly but were very patient! Would highly recommend to anyone moving from one city to another.

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    Response from Bellhop

    Melissa, thank you for sharing your experience with us! We're so glad that you trusted us with your move.

    Verified purchase
    Customer ServiceMoversPunctuality & Speed

    Reviewed May 30, 2023

    I had a great experience with Bellhop. Even though one of the movers called out, they quickly found a replacement and were able to still complete my move. The movers were courteous, quick and efficient while still taking good care of my items. I would definitely use Bellhop again.

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    Response from Bellhop

    Christina, thank you for sharing your experience with us! We're so glad we got the chance to help out with your move.

    Verified purchase
    MoversPunctuality & Speed

    Reviewed May 27, 2023

    Joey and his team were exceptional on our move the morning of 5/25/2023. They were early and efficient. This move was for my Dad, who is selling his home to Offerpad, and he and his two sisters were so impressed. As an employee of Offerpad, I was proud to hear their feedback and see how impressed they were with the Bellhop team. I've used Bellhop, personally, and had a memorable experience so it was great to see another family member of mine have the same. I love Offerpad's partnership with Bellhop. Cheers!

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    Response from Bellhop

    Reid, we appreciate you taking the time to leave a review!

    Verified purchase
    MoversPunctuality & SpeedPacking

    Reviewed May 24, 2023

    I am very grateful for Bellhop! They had availability when I needed it. The lead, Duane, arrived early and assessed my needs. He listened and was able to complete my requests with no supervision. I am amazed at what the Bellhop crew was able to accomplish in 2 hours. The packing of the pod is very compact - very good use of space in the pod. Great work!

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    Response from Bellhop

    Carolyn, thank you for sharing your positive moving experience with us. We hope you are enjoying your new place!

    Verified purchase
    MoversQuote AccuracyPunctuality & SpeedDamagePacking

    Reviewed May 17, 2023

    Bellhop movers were friendly, caring and professional. They we so fast and efficient. We would have paid a lot more with another company. We needed them to move our furniture and appliances. They wrapped everything and covered the tables so they wouldn't be scratched.

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    Response from Bellhop

    Kathleen, thank you for taking the time to share your fantastic moving experience with us!

    Verified purchase
    MoversPunctuality & SpeedDamage

    Reviewed May 15, 2023

    Movers were early and nice guys but damage to my home and a vacuum took place. I would appreciate an 130 dollar credit for a brand new vacuum that was destroyed durning the move (pics attached). Heavier items were moved with very little concern for my home. An upstairs railing to my staircase was damaged and now creaks whenever touched.

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    Response from Bellhop

    Scott, We sincerely apologize for the damage that occurred during your move. We understand the frustration and inconvenience this has caused you.

    To ensure that your claim is properly handled and resolved, we kindly request that you contact our customer support line at your earliest convenience. Our dedicated claims department is equipped to assist you in filing a claim and providing further assistance regarding the damage to your home and the vacuum.

    Please be assured that we take these matters seriously, and we will make every effort to address your concerns and provide a resolution. Your satisfaction is important to us, and we appreciate your understanding and cooperation in this process.

    Thank you for bringing this to our attention, and we look forward to working with you to resolve the issue promptly.

    Verified purchase
    Movers

    Reviewed May 10, 2023

    The movers were awesome. I will recommend your company for others that are moving. The team that was sent to complete the move were professional and very polite and respectful. Whenever I need to use your company again, I hope this same team will be available.

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    Response from Bellhop

    Stanley, thank you for sharing your positive moving experience with us. We hope you are enjoying your new place!

    Verified purchase
    MoversQuote AccuracyDamage

    Reviewed May 7, 2023

    My movers were not careful when moving about my home, in fact many walls and door jams had markings on them upon conclusion of the move. Estimated time was more than double causing the bill to also double. Movers were unable to get treadmill out of the space and therefore had to disassemble it and take far too much time.

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    Response from Bellhop

    Karen, thank you for alerting us to this experience. Our Support Team is eager to address this, but we have had trouble locating your order based on the name displayed. Please message us your confirmation number or contact our team directly for resolution at 888-836-3939

    Verified purchase
    MoversPunctuality & Speed

    Reviewed May 7, 2023

    Will and his team were excellent. They showed up on time, they were all respectful and courteous. They asked questions and handled everything with respect and care. They worked fast, had everything loaded and unloaded in about 4 hours, this gave me and my family plenty of time to get our new home situated. I can’t express enough how grateful I am to these moving professionals. I would totally recommend Bellhop to anyone I know who is moving.

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    Response from Bellhop

    Manuel, thank you for taking the time to provide us with your feedback! It's wonderful to hear that the team was able to provide you with a great moving experience. We'll be sure to pass along your kind words to them. We hope that you're enjoying your new home and wish you all the best in this new chapter.

    Verified purchase
    Movers

    Reviewed May 6, 2023

    I've used Bellhop on 4 separate occasions, and every time they are stellar. Vance, Rodolfo, Meranda were great and a huge help! I think the best part about all of the movers I've had is that they're just good people. Easy to talk to and make the move much less stressful. I'll plan to always use Bellhop for my moves and recommend them to everyone!

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    Response from Bellhop

    Brad, thank you for taking the time to write a review! We hope you enjoy your new place. It's wonderful to hear that Vance, Rodolfo and Meranda were able to provide you with a great moving experience. We'll be sure to pass along your kind words to them.

    Verified purchase
    MoversPunctuality & Speed

    Reviewed May 6, 2023

    Excellent moving experience. They checked in with me early to make sure that the date and the time is correct. They also arrived early. They were also very efficient with the moving. I highly recommend this moving company. Five-star experience.

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    Response from Bellhop

    Thank you for the fantastic review!

    Verified purchase
    MoversPunctuality & Speed

    Reviewed May 4, 2023

    The guys who unloaded my Uhaul were very pleasant, nice, accommodating, on time and quick! I would highly recommend and use Bellhop again. They helped me put things in the locations I needed and also put my mattresses on the bed frame for me.

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    Response from Bellhop

    Diane, thank you for taking the time to write a review! We hope you enjoy your new place.

    Verified purchase
    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedDamagePacking

    Reviewed May 3, 2023

    Original packing job was short one team member and job was not finished (6 hours). One person was in the kitchen for all six hours and packed four cabinets. This is an efficiency-sized kitchen. There were many other items left, unpacked in the home. It is obvious a fourth person was needed but nothing was done to complete the job properly. Filed a complaint with the Support team who sent a second crew the next day to finish the packing. The support person was sympathetic and promised a $300 price break, 10% off my total order and 15% off the cost of my loading reservation. They also scheduled a separate crew to load the boxes in the container. The first crew did great. Unfortunately, Bellhop canceled the second crew - the loaders - and instead asked the first crew to stay on.

    There was a time gap between when packing finished and the moving Pod arrived and the team sat around complaining that they weren’t getting paid by Bellhop to wait. Meanwhile, neither Bellhop nor Pods had any idea where the truck was or could give an ETA outside a three hour window. For partners, these two are not coordinated and do not share key information that supports logical scheduling.

    I now have eight charges on my credit card, none of which align to the price quote I received when I booked the service. In total I have been charged over two times the amount I was quoted. I have been unable to get a response from Bellhop via Chat or Phone. When you call Bellhop you get someone in the Philippines, who tells you that someone will call you back “within 24 to 48 hours”. It has been over 72 hours and I have received no callback and there’s also no record of the prior chats that I had with Support agents. I have disputed all charges via my credit card.

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    Response from Bellhop

    Amy, thank you for alerting us to this experience. Our Support Team is eager to address this, but we have had trouble locating your order based on the name displayed. Please message us your confirmation number or contact our team directly for resolution at 888-836-3939

    Verified purchase
    Customer ServiceMoversQuote Accuracy

    Reviewed April 26, 2023

    This move was perfect! From the quote process, to the regular communication prior to the move to the wonderful team on the day of the move! They were machines! Very professional and polite yet got the job done!! I can't say enough good things about Bellhop! The ONLY way to move!

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    Response from Bellhop

    Kelly, thank you for sharing your experience with us! We're so glad that you trusted us with your move.

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    MoversPunctuality & Speed

    Reviewed April 25, 2023

    The two young gentlemen who were assigned to our project were completely professional. They were early to arrive. They were very knowledgeable about how to make the most of our space. They were delightful! We will definitely use Bellhop in the future.

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    Response from Bellhop

    Lynndi, thank you for taking the time to share your fantastic moving experience with us!

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    Movers

    Reviewed April 19, 2023

    Harmon and Ryan were diligent and skillful with my move. The amount of care they showcased while transporting my personal belongings showed that they are motivated in pursuing excellence. Hard working with a smile and a can-do attitude. I would love to have movers like them again!

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    Response from Bellhop

    Joseph, we appreciate you taking the time to leave a review! It's wonderful to hear that Harmon and Ryan were able to provide you with a great moving experience. We'll be sure to pass along your kind words to them.

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    MoversPunctuality & SpeedPacking

    Reviewed April 18, 2023

    My movers were kind, polite, courteous and timely. They worked fast and within my time frame of four hours. They made sure that my furniture was wrapped well as well as disassemble and reassemble. They were a great group of guys.

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    Response from Bellhop

    Carol, thank you for sharing your positive moving experience with us. We hope you are enjoying your new place!

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    MoversPunctuality & Speed

    Reviewed April 12, 2023

    Bellhop was on time and and performed exceptionally well even in the worst weather conditions. Hats off to the movers and driver for being kind, professional and quick given the circumstances. I would definitely use again and would refer them to my friends. I’m a single lady and this is a moving service that you can rely on. Job well done!

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    Response from Bellhop

    Donna, we appreciate you taking the time to leave a review!

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    Movers

    Reviewed April 12, 2023

    First off the service was superb. These young men were amazing. They were so nice and friendly. They handled my things with so much care. It was absolutely no add on prices at the end. Our move was smooth sailing, I will recommend this company to everyone.

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    Response from Bellhop

    Amanda, thank you for sharing your experience with us! We're so glad that you trusted us with your move.

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    Movers

    Reviewed April 10, 2023

    I was unhappy with the quoting and website experience but the confusion on moving day was downright stressful as there were 2 different crews hired that didn't know each other and neither understood what the job was that they were supposed to do. The unloading crew was good but unhappy.

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    Response from Bellhop

    Thank you for taking the time to provide feedback on your recent moving experience with us. We are sorry to hear that you were unhappy with the quoting and website experience. Regarding the confusion on moving day, we apologize for any stress or inconvenience this may have caused you. We understand how important it is to have a seamless moving experience, and we are disappointed to hear that we fell short in this regard.

    We will take this feedback to heart as we continue to improve our services and communication with our crew members. We are glad to hear that the unloading crew did a good job, but we apologize if they appeared unhappy.

    Please know that we take all feedback seriously and will use it to improve our services going forward. Thank you for choosing us for your moving needs, and we hope to have the opportunity to serve you better in the future.

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    Customer ServiceMovers

    Reviewed April 6, 2023

    Daniel and Marcus worked HARD to complete my move. No groaning or comments about the time it took to complete. They did not waste time being chatty. They were professional but when they left I did not know about baby mama drama. They placed my heavy furniture where I wanted in my condo. I plan to not use another moving company. The company sends A LOT of emails. Nice but I know they are wanting to be helpful. It was a great experience I am telling everyone about.

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    Response from Bellhop

    Dawn, thank you for taking the time to provide us with your feedback! It's wonderful to hear that Marcus and Daniel were able to provide you with a great moving experience. We'll be sure to pass along your kind words to them. We hope that you're enjoying your new home and wish you all the best in this new chapter.

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    Customer ServiceMoversPunctuality & SpeedDamage

    Reviewed April 6, 2023

    My movers Myron and Maurice were great. They were quick, efficient, careful and kind. My only feedback is I would have appreciated communication a or two before the move for peace of mind. I would recommend this service to friends and family.

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    Response from Bellhop

    Scott, thank you for taking the time to write a review about our service and team, We'll be sure to pass along your kind words to them! We hope you enjoy your new place.

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    MoversPunctuality & SpeedDamage

    Reviewed April 4, 2023

    Guys were very friendly and got right to work. Movers were on time and took care of my belongings very carefully. I would definitely use Bellhop again to move. Movers were very attentive to being careful around my new home.

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    Response from Bellhop

    Jodi, thank you for taking the time to share your fantastic moving experience with us!

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    Movers

    Reviewed April 4, 2023

    This is our second time using Bellhop to move. The first time was simply unloading. This time was loading, transport, and unloading. Our service on both were spectacular. Knowledgeable and friendly crew, who are expert at moving Tetris. I am so grateful Bellhop was recommended to us. I absolutely recommend them for your moving needs.

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    Response from Bellhop

    Jessica, thank you for the fantastic review!

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    MoversPunctuality & Speed

    Reviewed April 2, 2023

    Using Bellhop was a breeze. I easily booked the hours I needed for my move and was able to make changes easily too. The movers assigned to my move were knowledgeable, friendly, quick and communicative. They got our move complete in half the time we expected, and with no issues. I’d highly recommend Bellhop!

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    Response from Bellhop

    Thank you, Chelsea! We're so happy to hear about your excellent experience. We wish you the best as you settle into your new place.

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    Punctuality & SpeedDamagePacking

    Reviewed March 27, 2023

    Only 1/3 workers showed up. None of the labeled boxes or furniture were placed in the right areas, just placed wherever they would fit. Scratches all over the floor. I had to help for the entire job and spent the next several hours trying to rearrange boxes and furniture before we could even unpack. The convenience and flexibility of the service was good, and I may even give it another chance, I’m just going to keep my expectations extremely low if I do. The one worker who did show up was very nice and worked hard the whole time there’s only so much one person can accomplish.

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    Response from Bellhop

    Jonathan, thank you for your feedback. We apologize for the poor experience you had with Bellhop. It is highly unusual for us to be unable to fulfill a move at the original time, and we hate that we experienced fulfillment problems with your team on move-day. Looking at our records, our Move Coordination Team attempted to find replacements for your team at your original reservation time. Unfortunately, we did not have a complete team available until a different day.

    We apologize for the stress and inconvenience that this reschedule caused you. It’s our top priority to care for our customers and reduce their stress on move-day, and it is very disappointing that we were unable to do this for you. We shared this feedback with the Market Management Team to better prepare for unexpected changes in the future.

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    MoversPunctuality & SpeedDamagePacking

    Reviewed March 27, 2023

    I didn't realize how difficult moving to a new state would be and Bellhop and the team made it so quick and easy! Took the stress of the move off my shoulders. Besides one small causality to a furniture item that could be taped/glued back together, the team took care of wrapping and protecting everything when preparing to load it in the truck. There was one small "ding" left in the side of my kitchen island where the vinyl adhesive was damaged from moving into the new place, but everything was generally loaded and unloaded with care and disassembled and reassembled upon move-out and move-in.

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    Response from Bellhop

    Catherine, thank you for taking the time to provide us with your feedback! It's wonderful to hear that the team was able to provide you with a great moving experience. We'll be sure to pass along your kind words to them. We hope that you're enjoying your new home and wish you all the best in this new chapter.

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    MoversPunctuality & Speed

    Reviewed March 27, 2023

    This was the best experience I could have imagined for hiring movers. They were punctual, efficient, courteous, and took great care handling our items. I would recommend to everyone use Bellhop for your moving needs. I will be using Bellhop for all my future moves.

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    Response from Bellhop

    Mike, we’re so happy to hear that you loved your move! We wish you the best as you settle into your new home.

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    MoversPunctuality & Speed

    Reviewed March 24, 2023

    The movers were good & courteous. On Time and quick. The biggest problem that I had was no one told me that there was a 3 hour minimum. So for a 1 hour job easy move (desk, chair, book cabinet, filing cabinet & plant ) under 5 miles I paid for 3 hours. I gave a good rating before receiving the final bill. For this reason I would not recommend.

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    Response from Bellhop

    Marva, thank you for your feedback. Bellhop is a pay-as-you-go service that operates with estimates rather than quotes. We have a 3-hour minimum cost on moves with two+ locations and just a 2-hour minimum cost on moves with one location. Anytime used after the minimum time has passed is pro-rated so that you only pay for the exact time spent working--down to the minute.

    We apologize that the minimum cost was not communicated more clearly to you before the move. We state this information during the booking process, in our website FAQ, and our pre-move emails.

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    Customer ServiceMoversPunctuality & Speed

    Reviewed March 23, 2023

    We used your services to move furniture from a bedroom to the garage and we had a wonderful experience. The movers were fast and professional. They had great communication and showed up on time. We will use and recommend your services again.

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    Response from Bellhop

    Lauren, thank you for sharing your experience with us! We're so glad we got the chance to help out with your move.

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    Movers

    Reviewed March 20, 2023

    The movers were great - but they didn't have any dollys or moving equipment for a large move. Luckily my building had one dolly, but it definitely prolonged the move, which was not ideal. I would recommend that anyone who does these moves has some sort of equipment even a small dolly to help.

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    Response from Bellhop

    Thank you, Lindsay! We're so happy to hear about your experience. We'll be making sure no dollies are forgotten from now on, wish you the best as you settle into your new place.

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    MoversPunctuality & SpeedPacking

    Reviewed March 13, 2023

    Men were friendly and on time. They worked efficiently and quickly, even in the rain. They went above and beyond and offered to take additional items. They communicated properly and moved our items with care. Overall very happy with the way everything went.

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    Punctuality & SpeedDamage

    Reviewed March 5, 2023

    Excellent job was done by all assigned to our move. Fast, efficient and most of all careful with our items. They arrived on time, packaged all of our items carefully and moved them from our rental to our brand new house.

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    Response from Bellhop

    Alan, thank you for sharing your positive moving experience with us. We hope you are enjoying your new place!

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    Customer ServicePriceQuote AccuracyPunctuality & Speed

    Reviewed March 1, 2023

    I scheduled 4 movers for 3 hrs, for 2pm 2/25. At 2pm one mover showed up. At 2:30pm bellhop called saying no one else was coming. My move was not completed. Bellhop charged me full price for all 4 movers for 4 hours. Over $500, I can't get a person on the phone. Or an email. Had to hire another company to move me. Cost me twice as much for the move. And I had to move late. Will never use bellhop again.

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    Response from Bellhop

    Kayla, we really appreciate your feedback and we apologize for having to cancel your order. It is highly unusual for us to be unable to fulfill a move at the original time, and we hate that we experienced fulfillment problems with your reservation.

    We tried our best to solve the problem yet due to the sudden nature of the case it was out of our hands, we would love to help you in the future and if your heart is big enough to give us a second chance we'll show you our best and offer a discounted rate to reiterate we care for you.

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    DamagePacking

    Reviewed Feb. 28, 2023

    Amazing experience top to bottom. The guys who packed the truck took care to wrap and pack things beyond what I had asked to ensure everything was safe on the trip. Herman, our driver, was beyond professional and navigated a difficult unloading situation with ease and professionalism.

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    Response from Bellhop

    Ben, thank you for the fantastic review!

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    MoversPunctuality & Speed

    Reviewed Feb. 27, 2023

    Used them to move locally between apartments, and it was awesome. Booking was easy, made the reservation online, and the on the day of, things went very smoothly. The movers showed up on time, and actually finished early, and they set up the furniture (bed, TV, couch, elliptical) in the new place how I wanted.

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    Response from Bellhop

    Thank you, Michael! We're so happy to hear about your excellent experience. We wish you the best as you settle into your new place.

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    MoversPunctuality & Speed

    Reviewed Feb. 27, 2023

    These guys were great! Very professional, on time, and they seemed to actually care about not damaging anything and doing a great job. I want to say these were probably the best movers I’ve ever had and that’s saying something since I have moved around a lot.

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    Response from Bellhop

    Justin, thank you for sharing your experience with us! We're so glad we got the chance to help out with your move.

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    MoversDamagePacking

    Reviewed Feb. 26, 2023

    Our experience with Bellhop was better than expected. We asked for three guys and a truck and got four instead. They were all hard workers, very polite and enjoyable to work with. They were very careful with our furniture and boxes and handled everything with care. I would hire them again if we needed the help.

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    Response from Bellhop

    Marlene, thank you for taking the time to share your fantastic moving experience with us!

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    Movers

    Reviewed Feb. 23, 2023

    This is the first time I used a moving company to move me. I have always done it myself. Bellhop had my move completed in four hours! This move was a wonderful experience. They were on-time, efficient and worked well together. I will never again DIY. Thanks Bellhop!

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    Response from Bellhop

    Glenys, thank you for the fantastic review!

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    MoversPunctuality & Speed

    Reviewed Feb. 21, 2023

    Very prompt, professional and polite. Extremely proficient at their job and did an excellent job of moving me from a house with lots of steps to a ranch-style home. They were done in less than 3.5 hours and we had nothing break.

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    Response from Bellhop

    Kathleen, thank you for sharing your experience with us! We're so glad that you trusted us with your move.

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    Movers

    Reviewed Feb. 19, 2023

    It was awesome experience. Tim, Dewayne and Evan were so helpful and mindful of our move. They went over and beyond to make a smooth move. Really nice and respectful gentlemen. Would use Bellhop again only to use the same guys.

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    Response from Bellhop

    Irey, thank you for taking the time to provide us with your feedback! It's wonderful to hear that Tim, Dewayne and Evan were able to provide you with a great moving experience. We'll be sure to pass along your kind words to them. We hope that you're enjoying your new home and wish you all the best in this new chapter.

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    PriceMoversPunctuality & Speed

    Reviewed Feb. 19, 2023

    Fast, professional, punctual, affordable, and efficient. The team clearly knew what they were doing and how to address my specific needs. They finished almost exactly to the mark they projected for the job. I wish I knew about this company in the past. I now have a new permanent moving solution.

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    Response from Bellhop

    Stephen, thank you for sharing your positive moving experience with us. We hope you are enjoying your new place!

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    MoversPunctuality & Speed

    Reviewed Feb. 19, 2023

    Lance and his team are in time, hardworking and reliable. They’re the best! I highly recommend Lance and his team to other consumers. I wish there are more movers like them, making our lives easier & smoother. Bellhop is lucky to have these peeps in their company. Thank you!

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    Response from Bellhop

    Angela, thank you for taking the time to provide us with your feedback! It's wonderful to hear that the team was able to provide you with a great moving experience. We'll be sure to pass along your kind words to them. We hope that you're enjoying your new home and wish you all the best in this new chapter.

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    Movers

    Reviewed Feb. 17, 2023

    This was the absolute best move ever! The two young men, John and Sean were courteous, friendly and efficient. They were proficient at moving both big bulky items and delicate items. They were true professionals and I would absolutely use Bellhop again and I highly recommend them.

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    Response from Bellhop

    Jane, thank you for taking the time to provide us with your feedback! It's wonderful to hear that John and Sean were able to provide you with a great moving experience. We'll be sure to pass along your kind words to them. We hope that you're enjoying your new home and wish you all the best in this new chapter.

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    Customer ServicePricePunctuality & Speed

    Reviewed Feb. 16, 2023

    I was kept informed from my first call to Bellhop to completion of the job. Pricing was explained from the first call, no surprises! Bellhop workers showed up on time and completed the job well within the time allotted! Work was done professionally, care and a sense of urgency!

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    Response from Bellhop

    James, thank you so much for the wonderful review!

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    MoversPunctuality & Speed

    Reviewed Feb. 12, 2023

    I chose Bellhop because they were listed on the POD website for a fast and dependable company, and they were! The team they sent me were amazing got the job done in less time than was allotted! They were great, I would and will go through them again when I get to the other side of the country!! Thank you again.

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    Response from Bellhop

    Lynda, thank you for sharing your experience with us! We're so glad that you trusted us with your move.

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    Customer ServiceContract & TermsMoversQuote AccuracyPunctuality & Speed

    Reviewed Feb. 11, 2023

    I booked with Bellhop and needed a safe, furniture, and several boxes moved. When I booked I listed the safe and that it’s 500 pounds. Their website says for items over 200 pounds, book 3 people, which I did. I booked, and then I received an email stating it was confirmed. When the movers arrived, they were not aware of the safe and said they could not move it. The movers called Bellhop and were told I would receive a call in 10 minutes. That was around 11:30 am, I didn’t get a call until 2:36 pm, well after the movers had left. Multiple people tried arguing with me that their terms of service state they don’t move items over 300 lbs. That is false, that terms of service state they are not liable for damages for items over 300 lbs.

    I was finally told this was stated in the FAQ…which I never encountered when booking. I also asked why I put in notes the safe and the weight of it and the booking was still confirmed, to which I was told they don’t always read that. I was given a partial refund, which I thought was fair. What I don’t think is fair, even though Bellhop charges a 2 hour minimum, the movers don’t get paid a 2 hour minimum…even if they finish early because they can’t move everything. We were also told the movers were notified they had a job the morning of the move, but I was told who my team was the day before. The guys who moved our things were very hardworking and did a great job. Just very disappointed in the experience with Bellhop itself.

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    Response from Bellhop

    Thank you for reaching out to us regarding your recent experience with our company. We sincerely apologize for the inconvenience and frustration you have experienced with our services.

    We understand that no amount of compensation can change what happened or make up for the disappointment. Nonetheless, we value your feedback and will take it to heart as we continue to strive to provide the best possible service to all of our customers.

    Thank you for giving us the opportunity to serve you and we hope that we can regain your trust in the future.

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    Customer ServiceMoversPacking

    Reviewed Feb. 6, 2023

    Very satisfied with the communication and helpfulness of the service team. Both Bellhop associates Jose and Kevin treated the items with care and were very concerned about effectiveness of packing the truck to ensure nothing broke and all fit into the back. Thank you!

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    Response from Bellhop

    Matthew, thank you for sharing your experience with us! We’re proud to have moving pros like Jose and Kevin on our team. We wish you the best as you continue to settle into your new home!

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    MoversPunctuality & SpeedDamage

    Reviewed Jan. 25, 2023

    My movers were the Best. They were fast, strong, kind and respectful to all of my needs and stuff that needed moving. I could never say how much we appreciate the move they did for us. Very careful with everything. An awesome bunch of people. Thank you to all.

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    Response from Bellhop

    Sheila, thank you for the fantastic review!

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    MoversPunctuality & SpeedDamage

    Reviewed Jan. 23, 2023

    At first, the crew did a wonderful job. They were on time, efficient, and great to work with. However as we got settled, we noticed more and more damage to our belongings. A scratched table, bent furniture knobs, and a drawer that had been split from the dresser. I appreciated the moving service, but would likely choose a different company in the future.

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    Response from Bellhop

    Thank you for reaching out to us regarding your recent experience with our company. We sincerely apologize for the inconvenience and frustration you have experienced with our services.

    We understand that no amount of compensation can change what happened or make up for the disappointment. Nonetheless, we value your feedback and will take it to heart as we continue to strive to provide the best possible service to all of our customers.

    Thank you for giving us the opportunity to serve you and we hope that we can regain your trust in the future.

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    Customer ServiceMovers

    Reviewed Jan. 18, 2023

    They were great! Everything went smoothly. The staff was professional and respectful. The online communication and online payment was easy. The scheduling was easy. I am very happy with their service. I would highly recommend them. Plus I liked having a referral from our real estate agent.

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    Response from Bellhop

    Joanne, thank you for sharing your positive moving experience with us. We hope you are enjoying your new place!

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    Customer ServiceMoversPunctuality & SpeedDamage

    Reviewed Jan. 17, 2023

    The move was handled professionally. The communication was great. The two men who moved me was kind, careful with my things and efficient. I would use this service again in the future. The convenience of booking online made things smooth and I booked the move late at night on a weekend.

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    Response from Bellhop

    Tracy, thank you for taking the time to share your fantastic moving experience with us!

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    MoversPunctuality & SpeedDamage

    Reviewed Jan. 15, 2023

    The team did a great job - fast, efficient and careful - they were definitely experienced and skillful and worked well together. Arrived on time and finished on schedule. Will most definitely use again to move the furniture back after construction.

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    Response from Bellhop

    Jeff, thank you for sharing your experience with us! We’re proud to have great workers on our team. We wish you the best as you continue to settle into your new home!

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    Movers

    Reviewed Jan. 8, 2023

    Half the team didn't show. Could only move a few items. Still got charged for a 5 man team and have to reschedule to move again. The guys that did show up were great but not worth the amount I paid at all.

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    Response from Bellhop

    Thank you for bringing this to our attention. We are deeply sorry for the terrible experience you had with our company. This is not how we strive to treat our customers, and we are taking immediate steps to address the issues you've raised.

    We have investigated your claim and have taken appropriate action to ensure that this does not happen again in the future. We have also reviewed our pricing policy to make sure that all charges are transparent and fair.

    Please know that we take full responsibility for the problems you experienced and we are committed to making things right. We have already offered compensation for the extra charges and the inconvenience caused, and we hope that this will help to resolve the issue.

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    MoversPunctuality & SpeedDamage

    Reviewed Jan. 7, 2023

    The team showed up on time. They were very polite and got right to work. All four workers made a point of introducing themselves to us. They were very careful with my furnishings - but were still efficient. We had some odd items and some very heavy items - but they tackled them with no problem. I would gladly recommend them.

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    Response from Bellhop

    Margie, we appreciate you taking the time to leave a review!

    MoversDamagePacking

    Reviewed Dec. 16, 2022

    1. They promised mattress covers - none provided, most of the mattresses looked like they had been drug through the mud. We had to hand clean them.

    2. They didn't have a clue how to pack a truck (or too lazy to do it right?) We moved twice in 6 months. First move we fit everything into 2 trucks. Then we sold a significant amount of furniture (an entire dining room set for 8 with a china cabinet and sideboard, an upright freezer, 3 dressers, 2 outdoor rubbermaid storage things, 1 couch, 1 bed...) so we had much less to move. Bellhop's movers couldn't do the much smaller amount in 2.5 trucks! So, w are renting a Uhaul this weekend so my family can finish the move we paid Bellhop to do.

    3. Maybe I wasn't clear enough in my instructions. A list of things that absolutely must be moved... Uhaul truck this weekend.

    5. Moving in the rain sucks! So move quickly. When you take it off the truck put it right into the garage or the house right? They left furniture, couches, chairs, and very expensive hand and electric wood working tools to sit out in the rain. Any idea how long it takes to dry out pillows, cloth couches and chairs? Or to sand the rust off boxes of hand tools?

    6. Moving 101 - put the boxes and furniture in the room the client tells you to put them in.

    The one and ONLY time we will use Bellhop.

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    Response from Bellhop

    Joel, Thank you for reaching out to us regarding your recent experience with our company. We sincerely apologize for the inconvenience and frustration you have experienced with our services.

    We understand that this apology may not make up for the negative experience you had with us, yet we hope that it is still helpful in some way.

    We understand that no amount of compensation can change what happened or make up for the disappointment. Nonetheless, we value your feedback and will take it to heart as we continue to strive to provide the best possible service to all of our customers.

    Thank you for giving us the opportunity to serve you and we hope that we can regain your trust in the future.

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    Customer ServicePriceMoversQuote AccuracyDamagePacking

    Reviewed Nov. 6, 2022

    Hired the company because I had to relocated as a effect of the floods in July. Found out the structure was ruined in my home. Hired 4, 3 showed. They tore up everything we had left from the door off the fridge to washer dryer new dining table chairs. Coffee table workers cussed us, stole from us. We had to make a police report. The company knew about this. I phoned them numerous times begging them to stop the move. The movers showed up with no plastic wrap for my furniture. I had to leave my house to go purchase some. They didn’t move all my items. I had to pay 300 to rent a Uhaul truck after the move to store my remaining items they left. I was initially quoted 1250. Bellhop said it went over the allotted time and changed the price to 1800. I told them these workers moved at their own pace and took breaks. They said, "We will take 500 off after boosting it to 1800 only for it to be at the original price.

    I said, "But you boosted the price." Oh Kristin the manager even told he the movers did not wrap my items like asked she would terminate them. She phoned the workers. They laughed at her and began stating they had other jobs and could care less. They stood on my food cooler. The short mover did to unscrew my fridge prior to ripping the door off and denting it. I have holes in my walls as they didn’t use a dolly nor pack the truck correctly. They tore up my items more bringing them in the storage as well. They used explicit language speaking to us we were traumatized. After pleading with the company to stop the move during the move the company said no. Bellhop sent a Megan to try to get me to take 386.00 for my items being damaged, which I told her goodbye! There was thousands of dollars of furniture damaged why would you call me asking me that.

    She said, "You won't get much in claims and should take my offer and not file a claim." They said I owed 457 and until I pay it my claims would not even be filed. I phoned them to pay the 457. A guy said I didn’t owe anything.. only for me to be told at a later date I did. They told me they played the call back and he did not say that they said they would send me the call. Never sent it because they were lying. This company destroyed all we had left, they did not include all the damage I included in my claim. Only covered a few items with a payout offer of 386.00. They really tried to offer me 170.00 for a 2,000 fridge they tore off.

    In Total they offered me 386.00 for tearing up my headboards, footboards, coffee table, dining chairs, sitting chairs, oversized glass mirror, fridge, washer. They sat my white sofa pillows on my fireplace bare where dirt firewood etc was, now they need to be cleaned and I should never have to leave to purchase stretch wrap as they had none. Sure I have more items damaged but the way they packed my storage I can’t get to other items. Had they used stretch wrap some of my items may have been saved. It was traumatizing as my family watched in horror disbelief after already being traumatized by the disaster. I phoned the company several times. They did nothing during that move.

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    Response from Bellhop

    Thank you for reaching out to us regarding your recent experience with our company. We sincerely apologize for the inconvenience and frustration you have experienced with our services.

    We understand that no amount of compensation can change what happened or make up for the disappointment. Nonetheless, we value your feedback and will take it to heart as we continue to strive to provide the best possible service to all of our customers.

    Thank you for giving us the opportunity to serve you and we hope that we can regain your trust in the future.

    Customer ServiceMovers

    Reviewed Nov. 3, 2022

    This was the most unprofessional experience I have ever encountered. The movers don't care about your personal and valuable items. Their customer service team is rude and they should not be in business.

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    Response from Bellhop

    Thank you for reaching out to us regarding your recent experience with our company. We sincerely apologize for the inconvenience and frustration you have experienced with our services.

    We understand that no amount of compensation can change what happened or make up for the disappointment. Nonetheless, we value your feedback and will take it to heart as we continue to strive to provide the best possible service to all of our customers.

    Thank you for giving us the opportunity to serve you and we hope that we can regain your trust in the future.

    Damage

    Reviewed Oct. 13, 2022

    I recently used a Google-certified moving partner, Bellhop Moving and they severely damaged my $1900 television during the move. I've followed up on the claim I filed with them (with pictures, video and receipts) 3 times since 10/1 when the claim was filed. The move happened 9/27 - 9/28. I paid $4K for the move and expected them to cover the damages to the television. After being put off for 2 weeks, I've been told that they will not cover the cost of the TV, but offered me $50. What a joke. Now I'm out $6K.

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    Response from Bellhop

    Thank you for reaching out to us regarding your recent experience with our company. We sincerely apologize for the inconvenience and frustration you have experienced with our services.

    We understand that no amount of compensation can change what happened or make up for the disappointment. Nonetheless, we value your feedback and will take it to heart as we continue to strive to provide the best possible service to all of our customers.

    Thank you for giving us the opportunity to serve you and we hope that we can regain your trust in the future.

    Customer ServiceMoversQuote AccuracyPunctuality & Speed

    Reviewed Aug. 28, 2022

    If I could, I'd purchase a highway billboard for the sole purpose of telling people not to use this company. I hired Bellhop for a small move 5 minutes from my current home. I love the UI experience and was so impressed with the modern scheduling (so many moving companies are old school). I scheduled about a month in advance of my move. Less than 24 hours before my move, Bellhop called me and left a voicemail. They then sent me an email saying that they couldn't assemble a team for my move and asked if I'd be okay rescheduling my move for 10 days later. They told me on a Sunday (everything is closed), so I had to call 30+ companies and pay extra to find a company who would move me on such short notice.

    While the customer service team did seem sorry, they did not seem to understand how difficult it is to reschedule a move 24 hrs before it happens. Moving is literally always time-sensitive. They did not seem to be trained in how to deescalate angry customers. They apologized, but offered nothing to make it right. I even said "please give me a reason to not leave a bad review, because I hate doing this and want to be able to recommend you" and they said "well, you do what you have to do." and offered to refund me, but that was it. I have moved several times with "old school" companies, and never have had someone cancel less than 24 hours before my move. This company made me angry cry (not pretty), pay extra, and did not do anything to make it better. Using Bellhop will make your move even more stressful than it already is.

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    Response from Bellhop

    Emily, we really appreciate your feedback and we apologize for having to reschedule and cancel your order. It is highly unusual for us to be unable to fulfill a move at the original time, and we hate that we experienced fulfillment problems with your reservation.

    We tried our best to solve the problem yet due to the sudden nature of the case it was out of our hands, we would love to help you in the future and if your heart is big enough to give us a second chance we'll show you our best and offer a discounted rate to reiterate we care for you.

    Customer ServiceMovers

    Reviewed July 22, 2022

    After setting up a move for over a month with this company, 10 days before the move we got a call from customer services saying their system allowed a double booking and that we were going to reschedule us for the following week! We have to have the house empty by the July 31st. The move was set up for July 30th... We asked them to do the move any day before from Tuesday to Saturday and they came back saying no, they didn't have anyone for it! After the last phone call conversation they just cancelled our move, they keep on saying they care and felt bad but the bottom line was that they left us without a mover and now we have to try to scramble to see if we can find anyone that can do the move for us!!! Horrible experience!!! I would not recommend this company to anyone.. Please be aware they can cancel and leave you hanging!!!!

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    Response from Bellhop

    Leo, we really appreciate your feedback and we apologize for having to reschedule your order. It is highly unusual for us to be unable to fulfill a move at the original time, and we hate that we experienced fulfillment problems with your reservation.

    We tried our best to solve the problem yet due to the sudden nature of the case it was out of our hands, we would love to help you in the future and if your heart is big enough to give us a second chance we'll show you our best and offer a discounted rate to reiterate we care for you.

    Verified purchase
    Customer ServiceMoversPunctuality & SpeedDamagePacking

    Reviewed June 8, 2022

    Where to start complaining about this TERRIBLE experience with BELLHOP!!!

    1. I hired the service and the quote was for 4 hours. It took them 10 hours to complete the job. Complete messed up my preparations, and I had to lose an entire day because of this poor planning.

    2. The movers were slow, we're not careful with my furniture. I have many furniture pieces broken, lost or scratched. I could see them throwing my furniture around, kicking pieces that fell on the floor. But this is not the least of the problems!

    3. They disassembled my couch and kitchen table to move. That is ok. But I read from the website that Bellhop will assemble it back. Well, they didn't. I asked them not to re-assemble the couch and I needed to know where to put it, but the kitchen was never put back in place. I had to do it myself this morning. The worst part is that they never gave me the screws, the bolts. I have no idea where they are. I had to go and buy new ones. There are parts of the couch that I do not know where they are and I can't assemble it back on.

    4. They wrapped some of the first but not all. However, waking by the apartments today I FOUND ONE PIECE OF FURNITURE HIDDEN in a far area of the apartments in the 1st floor. I moved to the 4th, they came in through the 2nd. There was NO REASON for it to be there. The only conclusion is that they hid it there because they broke the window glass door.

    5. I learned during the day that they had another move scheduled for 2pm, but it was clear they wouldn't do the work in time. So they cancelled. That, which makes me assume they dragged their work to make it last the entire day and make their profit at my expenses.

    6. All the time while moving things they would be talking with family members on the phone, stopped to check up on social networks. No wonder it took so long.

    7. The truck driver had to jump on and help to get it done before 7pm (started at 830am). And in the end I was helping move the last loads of furniture.

    It was a total disaster. I will do all I can not to have anyone else use bellhop again. Terrible, TERRIBLE experience.

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    Response from Bellhop

    Thank you for reaching out to us regarding your recent experience with our company. We sincerely apologize for the inconvenience and frustration you have experienced with our services.

    We understand that no amount of compensation can change what happened or make up for the disappointment. Nonetheless, we value your feedback and will take it to heart as we continue to strive to provide the best possible service to all of our customers.

    Thank you for giving us the opportunity to serve you and we hope that we can regain your trust in the future.

    Customer ServiceContract & TermsPriceMovers

    Reviewed June 2, 2022

    Warning! Steer clear of this unprofessional and unethical company. Where do I begin? First, they took an unauthorized withdrawal of $483 from my account when I made it explicitly clear that I was only paying the initial deposit for a friend. When they showed up, they were clueless as to our agreement to deliver to two locations, and they refused to do so. After loading everything onto the truck, they threatened to unload it unless we agreed to just one delivery location. When we expressed our frustration with their failure to act according to our agreement, they threatened to unload everything.

    So we said "OK just deliver it to one location and we would deal directly with their management." But they spitefully decided to dump the whole job and took everything off the truck, and we were forced to find another moving company. The manager called me and said they were willing to take off one hour, but still charge for two. I had to contact my bank and file a fraud claim because they were never authorized in the first place to take the money out of my account. These folks may advertise bargain basement prices, but they also deliver bargain basement service. Do not trust them, they will screw you over with impunity and leave you hanging - they do not care.

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    Response from Bellhop

    Thank you for reaching out to us regarding your recent experience with our company. We sincerely apologize for the inconvenience and frustration you have experienced with our services.

    We understand that no amount of compensation can change what happened or make up for the disappointment. Nonetheless, we value your feedback and will take it to heart as we continue to strive to provide the best possible service to all of our customers.

    Thank you for giving us the opportunity to serve you and we hope that we can regain your trust in the future.

    MoversQuote AccuracyPunctuality & Speed

    Reviewed May 23, 2022

    Only two movers showed up for the scheduled move. They were careless with my belongings which resulted in multiple damages. The compensation for those damages was insulting and caused me to have to pay a ton of money to have items replaced, fixed, and or cleaned. Offer Pad scheduled another move, but it was not until two days later which caused me a lot of issues on my transition between homes. I had to take off two days’ work to make up for the lost time.

    Day two movers were better, but they did not get all my belongings moved and just left with a "sorry". Not acceptable and once again caused me to have to pay more money to hire another moving company to complete the job. Bellhop was what was provided to me through Offer Pad. I will never use or recommend Bellhop for anything! This "free" move ended up costing me more than what I would have paid for an independent mover that actually cared and could provide quality service. HORRIBLE EXPERIENCE!

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    Response from Bellhop

    Thank you for reaching out to us regarding your recent experience with our company. We sincerely apologize for the inconvenience and frustration you have experienced with our services.

    We understand that no amount of compensation can change what happened or make up for the disappointment. Nonetheless, we value your feedback and will take it to heart as we continue to strive to provide the best possible service to all of our customers.

    Thank you for giving us the opportunity to serve you and we hope that we can regain your trust in the future.

    Customer ServiceMoversPunctuality & SpeedDamagePacking

    Reviewed April 21, 2022

    Absolutely worst and I mean worst moving company ever. My fiancee used them three times prior without ever an issue.... Not this time. Prior to us moving we found out that they contract long distance moves to a third party driver and only provide the manpower...Not what was told to us during our booking. Our day was set up for March 24th, 2022. At 8:00 a.m. They guaranteed it would be to its destination by the 31st. Bellhops called a few days prior to ask if the driver could get there on the 1st instead.... Didn't really have a choice, so we agreed.

    That morning, Three out of the four movers showed up, and the owner of the moving truck showed up a little earlier than them. Everything started out good and they were professional in uniform, with a great personality. They began to move our stuff fast and took care. About an hour later the 4th individual showed up. Look like he just rolled out of bed with no uniform on and looked like he hadn't showered in a few days. This particular gentleman did barely any work. Let the other three move everything around while he huffed and puffed and sat around most of the time doing a poor shrink wrap job on tiny pieces of furniture.

    The gentleman then decided about an hour into helping move all our stuff into the truck that he was going to light up a joint and smoke pot on the front of our property. Now while it is legal in the state we moved from, our realtor and buyer were supposed to show up at any given time. And just because it's legal doesn't mean it's okay to do that on somebody's property.

    Things started to get slightly worse in the afternoon. The movers started to slack off and take their time....Pieces of furniture were not being wrapped properly and they were starting to be careless with boxes and furniture. They did not have enough shrink wrap, so I had to run to U-Haul and buy it out of my own pocket. They had no dolly, and a huge Tangled ball of straps that they used to strap our stuff into the truck. What really took the cake this day was that my wife had medication that was taken out of the kitchen drawer, deliberately. Even after we bought them lunch, tipped them and helped them move to make it easier. At the end of the first day the truck got loaded, and we came out to the driver pulling away without even locking the back door!

    The arrival was FAR worse. The truck was on time at 11am, however the 4 workers that were supposed to be there at 11....didn't show up on time. Instead only 3 workers showed up, and they all showed up 45 min late, without warning. We had our stuff put into a storage unit,.because we are buying a house. According to the very nice people at the units, the workers showed up...yet again disheveled, no uniform, and were climbing the fence to get into the unit, rather than call or go to the office. The movers also gave the site staff issues multiple times prompting them to call us ...

    We had to get a second storage unit, because the workers didn't pack the unit correctly. So this is now costing us an additional $300 a month due to their sloppy, half done work. Had it been packed properly we could have done with one unit....Instead, they just threw out stuff into the unit, put heavy boxes on top of fragile and Glass.

    We had boxes marked with orange tape that we made our long distance coordinator FULLY AWARE, needed to be put in the front of the unit. Not a single box was put into the front of the unit. Between the loading, unloading and transit....damaged approximately $10,000 worth of our stuff. We had to spend two days unpacking the unit, going through every box, taking photos and repacking the unit. Defeating the whole purpose of hiring movers. What was Bellhop's response? They are still giving us a run around with claims and beating around the bush. Our "claim" was supposed to take 1-3 days....It's been well over that.

    Now on April 21st, it's been almost a month of dealing with this company. We called, and tried to handle this with our long distance coordinator however he just went MIA...So we called and filed complaint after complaint. Got a different person every single time. Kept getting told...someone will call us back. Someone will get back to us. Having to explain ourselves every time. Absolutely disgusting customer service. No one is on the same page and the left hand doesn't know what the right is doing.

    After calling 15+ times and constantly keeping on top of them, we were refunded approximately $900 for the inconveniences. We filed a claim with more than 60 photos....However our "claim" settle offer was a whopping $995, which we don't agree with. They don't replace or repair, they reimburse based on "weight"....

    1000000% an absolute joke of a company. They may be great for short moves, but not for long ones. We will continue to fight to get reimbursed for the damages, the service we paid for that was a joke and the time we have wasted with Bellhops....IT'S NOT WORTH THE HEADACHE!!!!

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    Response from Bellhop

    Joe, we really appreciate your feedback and we apologize for having to reschedule your order. It is highly unusual for us to be unable to fulfill a move at the original time, and we hate that we experienced fulfillment problems with your reservation.

    We tried our best to solve the problem yet due to the sudden nature of the case it was out of our hands, we would love to help you in the future and if your heart is big enough to give us a second chance we'll show you our best and offer a discounted rate to reiterate we care for you.

    PriceMoversPunctuality & SpeedDamage

    Reviewed April 15, 2022

    Was initially impressed with ease and cost of hiring Bellhop. When the college age crew showed up, I was initially impressed but quickly grew concerned when I noticed no to little effort was taken to protect the furniture or the newly painted walls as the Bellhop workers removed my belongings. I expressed my concerns to the team lead. Despite this, furniture was still put in the moving van without any blankets, etc. to protect them from impact/rub marks. As a result, the furniture arrived at my new residence (~20 miles away), with multiple dents/scratches to every piece of a new solid cherry bedroom set and living room tables. A knob in my front loader washer was damaged and the dryer was dented as was the laundry room wall. There were also various scratches and dents to the newly painted walls and trim of our new house.

    Most concerning was the workers' attempt to hide the fact that one of them let a dovetail drawer fall out of a table while unloading it. This resulted in the door being significantly damaged. He attempted to hide the damage by placing the drawer back into the table. I was only alerted when a neighbor told me he saw it happened and watched the workers laugh as they attempted to hide the damage. I will note that I have moved multiple times over the years with most being long haul moves. The amount of damage caused by Bellhop Movers far exceeded the total of ALL of my prior moves by a significant amount. In fact, on each of my prior moves, any damage (if any) was so insignificant that I did not even bother to mention it to the movers.

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    Response from Bellhop

    Thank you for reaching out to us regarding your recent experience with our company. We sincerely apologize for the inconvenience and frustration you have experienced with our services.

    We understand that no amount of compensation can change what happened or make up for the disappointment. Nonetheless, we value your feedback and will take it to heart as we continue to strive to provide the best possible service to all of our customers.

    Thank you for giving us the opportunity to serve you and we hope that we can regain your trust in the future.

    Customer ServicePriceMoversPunctuality & SpeedDamage

    Reviewed March 8, 2022

    Mover Beware! My experience with Bellhop includes movers showing up 24 hours late, not using any blankets or pads (which I found out on delivery), and a whole household of items destroyed. Broken nightstands, dressers, tables, and chairs. To top it off, I received a credit of $403 for my damaged goods. A supposedly standard $0.60 per pound. My damages are likely $9,000 in fairness, so the $403 is a joke. I heard from my move coordinator Joan one time, 3 hours after my movers were supposed to start. She was out of office during my entire move and didn’t bother responding to any calls or texts.

    The customer helpline phone number isn’t answered, by the way. Bellhop will tell you that they are short staffed. I have an apartment full of broken furniture. Bellhop May be cheaper than the alternative, but it is most definitely not worth it. Good concept. Horrible execution. And even worse customer service. They are not motivated by your dissatisfaction.

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    Response from Bellhop

    Thank you for reaching out to us regarding your recent experience with our company. We sincerely apologize for the inconvenience and frustration you have experienced with our services.

    We understand that no amount of compensation can change what happened or make up for the disappointment. Nonetheless, we value your feedback and will take it to heart as we continue to strive to provide the best possible service to all of our customers.

    Thank you for giving us the opportunity to serve you and we hope that we can regain your trust in the future.

    DamagePacking

    Reviewed March 7, 2022

    Completely unprofessional: They dragged and knocked furniture; the most hurtful thing is that they destroyed an expensive sentimental wedding gift that was barely 3 months old! The items were to be dropped in two separate locations so they were supposed to be arranged in the truck in a convenient way for the first stop, but they did not consider this at all! As a result, I am still stuck with stuff that was meant for the storage room in the new house and stuff that was meant for the house in the storage. The storage room is poorly packed as they literally THREW things, making it hard to access anything! Cabinets and lying on the side and I am worried I have more broken furniture and dresser-mirrors in the storage! I know accidents happen but the fact that they have gone totally silent on me means this is what they do. It is clear they only care about money!

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    Response from Bellhop

    Thank you for reaching out to us regarding your recent experience with our company. We sincerely apologize for the inconvenience and frustration you have experienced with our services.

    We understand that no amount of compensation can change what happened or make up for the disappointment. Nonetheless, we value your feedback and will take it to heart as we continue to strive to provide the best possible service to all of our customers.

    Thank you for giving us the opportunity to serve you and we hope that we can regain your trust in the future.

    MoversDamage

    Reviewed Feb. 15, 2022

    Where to begin? Was it the fact that one of the movers left in the middle of the move? That Bellhops disassembled an entire room that I specifically told them would not be moved? Or the fact that they left in the middle of the move without finishing furniture assembly? Or was it the $1800 in damage they caused by running into our mailbox or over the irrigation unit in our yard? They also will not compensate for damages without getting an attorney involved. Don't walk... RUN.

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    Response from Bellhop

    Thank you for reaching out to us regarding your recent experience with our company. We sincerely apologize for the inconvenience and frustration you have experienced with our services.

    Please know that we have thoroughly investigated your claim and have already offered the best possible compensation that we could provide. We understand that this may not fully make up for the negative experience you had with us, yet we hope that it is still helpful in some way.

    We understand that no amount of compensation can change what happened or make up for the disappointment. Nonetheless, we value your feedback and will take it to heart as we continue to strive to provide the best possible service to all of our customers.

    Thank you for giving us the opportunity to serve you and we hope that we can regain your trust in the future.

    Customer ServiceMoversPunctuality & SpeedDamage

    Reviewed Feb. 9, 2022

    My move was absolutely horrible due to Bellhop not the crew moving me. Prior to my move I went over my move on the phone and it was agreed I would need two trucks and a full crew to complete my move. On the day of my move only one truck showed up and not a full crew. We eventually started moving some stuff well past the start time because myself and the crew were attempting to find the other truck and movers. Finally, I was contacted by someone from Bellhop named Darren who didn’t really have any answers for me other than they would try to get two trucks and a full crew the next day. The moving crew loaded a few items to include three beds, clothes and two night stands so we would at least have a bed to sleep in and some clothes. The next day I had to take off work last minute because the move was not scheduled for this day.

    Once again the truck shows up but once again there was only one. This is after myself and the team lead had communicated to Bellhop numerous times that the job would require two trucks and a full crew. Once again Darren at Bellhop had no answer for me and the crew had no answer. Meanwhile they load some stuff on the truck and take it to the new house until they can get an answer. We wait for hours with no response from Bellhop until I finally get a text that says the crew will rent a truck and finish the job that day. So now my entire day is up in the air because I’m delayed even longer. To make it worse one crew member left after the first trip. Then as the truck was unpacked another crew member left leaving me with only two people to do my move. Now with it late in the afternoon the two crew members left had not received any guidance whatsoever and we were all trying to get an answer from Bellhop.

    Then we find out a truck was sent to the other house without anyone knowing and no crew. So we all drive over to that house and the original Bellhop truck leaves. This continues with no one from Bellhop helping me or ensuring I’m taken care of or following up with me. Actually, no one from Bellhop still has actually contacted me or addressed this horrible situation. This move continues until almost 8 pm. With me having to help load and unload items to ensure it gets done before it’s too late. Meanwhile my 4 year old son and wife who is 6 months pregnant can’t go to bed or relax because we are still moving stuff around the house. Not to mention that the trucks still had room in them and I still had to get a truck myself and move more items myself because Bellhop could not schedule or plan appropriately.

    I was in the military for 12 years and have moved more times than most. This was by far the worst move I’ve ever had and I haven’t even begun to actually unpack to see if things were damaged. The worst part of it all was the nonexistent customer service and the still to date complete lack of care of anyone from the company about how horrible this move went. I hope no one ever has to use Bellhop again. This company does not take care of its crew members or its customers.

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    Response from Bellhop

    Chris, we really appreciate your feedback and we apologize for having to reschedule your order. It is highly unusual for us to be unable to fulfill a move at the original time, and we hate that we experienced fulfillment problems with your reservation.

    We tried our best to solve the problem yet due to the sudden nature of the case it was out of our hands, we would love to help you in the future and if your heart is big enough to give us a second chance we'll show you our best and offer a discounted rate to reiterate we care for you.

    Verified purchase
    PriceMoversQuote AccuracyDamage

    Reviewed Jan. 18, 2022

    Simply, they were WONDERFUL! Caring about my furniture, my other items, friendly, extremely careful (heavy, extra large furniture) and extremely pleasant to work with! Would always recommend! Their quote and final charges were totally reasonable and within the expected range. Extremely happy with Bellhop!

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    Response from Bellhop

    Ellen, thank you for the fantastic review!