All My Sons Moving & Storage Reviews

On Friday morning, I called All My Sons and spoke to Brad **, claiming to be a regional manager, and told him that my husband is on hospice care and I had to be out of our apartment that night. He said that he would refund my $50 deposit. I told him that I will sue and he laughed. The regional manager did not apologize. He just laughed. Please think twice about this very disreputable company. I am proof that they don't give a flying flip about their customers.

Come to find out the bank held one of our workman's comp checks. So we didn't have the money to get our stuff. Our fault I guess. No understanding at all. They took our stuff back to the yard and had his manager call us and if manager said we would owe them $200 overnight hold fee. Omg. Call on Monday to redeliver. Now Monday comes and the bill is 700 something. Omg... Set a time for delivery.. Sometime late in the evening. Got there. Estimated more time to unload: 1 chest of drawers, one 55 inch tv with stand, dining room table 6 chairs China hutch, 1 small desk. Bed and frame. 3 lamps 1 LG cork board.... We already moved the lighter stuff. But we couldn't do the heavy. You guessed it 2 hour minimum. Now here is the kicker. Guess how much. Wait for it. You will be floored. $$$ ONE THOUSAND FOUR HUNDRED FIFTY $$$. My husband went off on them... and the young man told my husband "to settle down grandpa."

I am going to spread the word as far and wide as I can to tell everyone I know how awful these people are... Do not use them ever.

So, basically, my beautiful wood furniture was being bought off for about $160. I was not offered additional insurance. So, I got .60 on the pound, which their weight chart is inaccurate. I know that a pottery vase that takes 2 people to move weighs more than 3-5 pounds. ~prove it~ I'm now told there is a weight estimator that is able to tell you the weight of your belongings. It's now been 9 months since my move and I have yet to resolve this claim. My belongings will never be the same. TERRIBLE COMPANY.

Called them numerous times and after the 6th time trying we were able to speak to somebody who said they had a move that was taking long and they'd send someone when they could....so it's 8pm and still no movers and nobody to answer any calls or have the kindness to just call and say "we won't make it today we can do it tomorrow though." NOPE NOTHING. So my 65 year old father along with myself and my mother have to try to move all this furniture. Thanks for nothing All my Sons... Terrible customer service and just a no show no call....What is that? PLEASE DON'T GIVE THEM BUSINESS. YOU WILL REGRET IT.

I called the office to complain about the thuggish behavior of their lead guy and the fact that he was asking for a tip like it was required, and that they took my screwdrivers and the guy I talked to ** could not have cared less. They also gave me a time of 1:30pm and showed up at 4:15. Nothing on their web site is the truth. I could go on and on about their shoddy service and money gouging but I think you get the idea. Do not use All My Sons Moving, they are not consumer driven AT ALL. With that said, the actual guys moving, the crew, were respectful and kind AND deserved a tip. But the actions of their "leader" and the actual owners of this rip off moving company were beyond awful and totally stressed me out, a move is hard enough... They just take advantage and leave you with a very bad taste in your mouth.

The office said they would send me an email of the signed pages... That was a week ago and I still don't have them. When it came time to take apart furniture they asked ME if I had any tools. They had none. You had to be with them all the time. I caught one of them trying to "slide" the sofa, which had metal legs across, a wood floor. I called the office to complain and was asked what they could do. I suggested a credit would be nice. Haven't heard anything. And to top everything off the guys said they accepted gratuities!!! Never again will I use All My Sons from Sarasota. Be forewarned.

Come Saturday morning the contact calls to tell me that they will not be able to fulfill their obligation and that I will need to contact another moving company on my move date. He asked if I was flexible on my move date and I told him we are handing over the keys to our apartment on Monday and that we need to be out by mid-day Sunday so we can ensure the apartment is ready for the next tenant, or lose our security deposit. The foremen said he would call around and see if he could assemble another team to handle our move, and call me with a plan.

It is now Monday and he still hasn't called me with his plan. We had to call all of our family and several nearby friends to help us out in this unbelievable situation All My Sons Moving and Storage of Kansas City has put us in. Fortunately we were able to get some family and friends together and, over the course of 2 days, were able to pull everything out of our apartment (with a heat index of 105-110) using a truck, SUV and small trailer.

They have made no attempt to contact me outside of the obligation cancellation, without even a sorry, there was no remorse when he was telling me we were effectively on our own and had no time left to find a replacement company. Note my deposit has not been returned and no attempt to reimburse me and my family for the huge hassle they inflicted on us. In summary: dishonest, untrustworthy, unprofessional, avoid at all costs.

Subsequently, the lack of shelves didn't matter as all of her crystal was broken, even after it was bubble wrapped individually and packed well. That was just one of many tragedies in their 90% breakage average. Thousands of dollars in damage was done. The next truck came the following day around the same time (3 pm) and they showed up in a rental truck with no ramp or other tools nesessary to complete the services that they sold. They literally just dumped everything in a pile like junk and bolted out of there as fast as they could. They didn't rebuild any of the beds that they charged as a service, lost most of the parts to even put the beds together and literally left a single mom with her two daughters sleeping on the floor and sifting through their broken belongings.

Since seeing this operation in action, I started researching All My Sons and was not surprised to find horror story after horror story of situations exactly like this one on a local level and nationally as well. All said, do your own research and use your best judgment. Don't be fooled by their fancy proposals and mission statements as most of it is not true. Things quickly go south once they get your deposit and belongings. Big "Thumbs down"!!!

Original Review: June 17, 2015

I had an estimator come to my home to give me a quote for an out of state move. She was very pleasant and told me that the estimate was non-binding and that I would probably be charged less than the estimate because the final cost is determined by the weight of the load. She told me she typically estimates high so this seemed reasonable. The actual weight was 1,300 lbs lighter than she had quoted, which would have taken $900.00 off the final cost. I was charged the original estimated weight and was told by the movers I would have to discuss it with the owner. I have called almost daily to have this resolved and, of course, the owner is never available. I went through All My Sons in Milwaukee. Gary Compton is the owner. If you're moving, use a different company.

The rate would go up, per hr. Then when they weren't done at 3:30, the guys told me they were going leave the last 8 - 10 boxes in my garage & I would have to get them myself! "Are you kidding me?" I thought. I have moved at least 10 times commercially, I have never been told there's a time limit on a move. So my rate went from $139.00 an hr. to $152.00 an hr. Needless to say they did bring my boxes into my house, this was all on one floor moving, no stairs anywhere. My move was a nightmare & cost well over $1,100.00! I don't plan on moving again, but if I do, I would NEVER use this outfit again. What a bunch of charlatans. Oh & I was charged from 9:30 A.M., not 10:00 as the office guy said. I will tell all I know to never use All My Sons!

I understand, accidents happen, but this was blatant carelessness and the complete disrespect by the one guy yelling at me repeatedly is not excusable. They broke over $1800 of our belongings and kindly offered us $20 in replacement. The manager promised us all along he'd take care of it all. He lied. You have been warned!

I rang the corp. office in Texas to discuss and see what could be done. I was told someone would ring me back in a few minute. No one did. I rang again this morning and was told there is nothing they can do. I said I wanted a supervisor to ring me back and they said someone would. That was 2 hours ago. I doubt I will ever get a call back. I am holding payment with AMS right now but, I am not sure of the outcome. Please do NOT use this careless company who gives zero customer support. Bottom line is - they are responsible for the damage, they are telling me, "Tough luck lady." Please do NOT use them - you will regret it. I wish I had read the reviews prior to hiring them.

We voiced our hesitations numerous times and every time were verbally reassured that everything would go smooth. The day before the move I had a question for our consultant and at that time we were informed our movers were coming to our location the day of the move which meant they would not start packing for at least 7 hours after we were initially promised. Which caused mass confusion between us and the buyers of our home

Finally when the movers did not arrive at the anticipated time I called our consultant and asked what their ETA was. At that time she put me on hold for a long time and when she returned to the phone she informed me the owner of the company had canceled the move! She said "he sent you a message earlier today." Now remember I had been in constant contact with the consultant because we were in a panic about our timeline. So bottom line we were left the day of a move with no moving company. By the way this message never did arrive! DO NOT HIRE THIS COMPANY!

Needless to say they did not show up on the 26th. When I called I got a very rude gentlemen who said they had cancelled my move, claimed he had no information regarding me calling back and confirming and claiming they had left me several messages. I checked all my voicemails and did not have one single voicemail from them.

I will admit I was pretty mad and told him what I thought of the situation, but he was very rude and offered no help at all. It was one of those, well too bad, sucks for you. If you plan on using this company you better stay on top of them and don't assume the person you are talking too is entering your info into the system. I have never had a company not show and have that "too bad" attitude. Buyer beware.

Scheduled 4 movers and 1 truck. I got 2 drivers, a helper and a truck. The team arrived on our moving day and immediately told me that they would not be able to move my belongings (3 bedroom, 1800 sq. ft - to our new home located one mile away) in one day. After going back and forth for 2 hours the movers finally got started. The movers did not have tools, moving equipment or home protection supplies (They literally had to borrow a dolly and tape from us). Everything (even appliances) was moved manually which took a very, very long time.

9 hours and 2 poorly coordinated truckloads later they announced that they were finished. When we visited our old home to check, they had left the entire basement, the back porch patio, and the garage untouched. When I told them they had left things behind, one of the drivers offered to come back the following day and use my husband's truck to finish the job. They left trash around my old house including a box full of broken glass and beer cans which was rained on and fell apart all over my lawn when I tried to clean it up. Broke 2 big branches off of our tree outside our home. Poor attitude, slow, sloppy and completely unprofessional.

We ended up paying way more money than originally expected and the job wasn't even finished. I eventually gave up on the movers and told them to leave. Do yourself a favor and find another mover - these guys are a waste of your time and money.

They actually went around to my neighbors asking if they could borrow some tools which I found to be extremely unprofessional. Me ended up costing me close to 800 dollars which totally displeased me as it was a 1 bedroom move to another apt in the SAME complex. When I called to complain they offered me $50 refund so long as I signed a contract that was essentially a gag order. Needless to say, I did not accept.

Fee break down: For your move, I will send you 2 full time professional movers and a 26ft truck for only $99.00 per hour. The clock starts when we arrive there at your current location and ends after unloading at your final destination. There is a 2-hour minimum and after that we prorate by every 15 minutes. I only add 1 hour flat for total travel. This gives my men 30 minutes to get to you and 30 minutes to get back to our warehouse after completing your move. We also have a standard 12% fuel surcharge and standard $49.00 material charge added to the total of the move. THE MINIMUM I PAID WAS $496.86. A TOTAL RIP OFF.

By this time I had called a supervisor and complained which went nowhere and he said they were picking up "fresh legs" and wouldn't charge me for the extra time (45) minutes. When they arrived the movers told me that the guy they picked up was replacing the other guy because he had a family emergency (not the fresh legs the supervisor told me so my move would go quicker). By this time I was so livid that I didn't even want them to put things back together and to just drop it off in the appropriate room. While doing that it took them 45 minutes to get the refrigerator in. During this they destroyed my front door on my new house which will need to be replaced. They also gouged the wood floor and stair banister which will all supposedly be fixed at their cost.

The total time of the move took 12 1/2 hours at a cost of $1400.00. I will never use or recommend this company again. I will use a local mover that cares about getting the job done in an efficient amount of time. The company did waive the fuel costs for our trouble, but not the extra time it took to load the 26' truck or unload it. Bear in mind they didn't have to take apart any beds or wrap anything as well... This is the first time in my life that I have ever posted anything to a consumer website. I'm basing all this on my experiences with numerous moving companies that I have personally used in the past (6 different companies).

I was upset with their pushy attitude and the fact that the bill was twice the amount that was quoted to me from their manager ** from the Carrollton office. $119 per hour with a two hour minimum.

I wanted a run down on what I was being billed for and they gave me a fudge wrap sheet on the numbers. $49.00 for materials $54.46 for fuel. First of all the materials were part of the $119 quoted and I had all my things packed already. I don't think an old push cart and packing tape cost 49.00. We refused to pay the added fees etc.. only what was quoted and they got some guy named ** on the phone and he was so unprofessional and rude. He said they were calling the police and with take my things to their warehouse if I didn't pay the full bill. I said, I will pay what we agreed on and no more but he proceeded to yell at me and finally ** got on the line and yelled at me again. Saying the police were in their way and that I will be billed later for them having to hold my things in their storage.

I was left with no choice but to pay, seeing that the police never came and I wasn't going to allow them to take my furniture and belongings away. We're currently fighting the charges and the bank has honored our request to only pay the amount that was quoted and agreed on and no more. I will NEVER use this company again and hope no one ever gets harassed by All My Sons as I have and many others out there. We were coerced into paying the full amount or lose everything!!! Shame on you ** and **.

The day before my move, I was waiting to hear something and just called to find out (since I had booked 6 weeks in advance). I was told that they "make the schedule" between 12 pm-2 pm and that I would get a call then. At 3:45 pm I still hadn't heard anything so I called. The person I spoke with explained that I was not scheduled until 12 pm. I asked why because I had requested 8 am. It was explained that the smaller moves are done later in the day. I told him that the original person didn't explain that. It didn't ruin my plans so I didn't mind too much to wait. They said they would call one hour before the truck came.

The day of my move, I get up and get last minute things packed. I was done by 11 am. By 12:30 pm I had not heard anything. No one hour before phone call. I called the company (by this time, MOVERS was programed into my phone because I was tired of looking up the number so many times). I was told that there was a problem with their first move and that they were running behind. They told me that they would be there by 4 pm. I was not very happy at this point. I wanted the move done and over with and I wasn't happy that because I was a small move, I was put on the back burner because of someone else's stupidity. 4 pm comes and goes. I still have not heard anything.

Finally at 4:30 pm I called yet again. Got told that they were still running behind so they put me on a different truck with a different crew. The movers finally showed up at 6:45 pm! At this point, I was already packed and was just sitting and waiting… all day when I could have been done and starting to unpack. They brought an extra man for "no charge" since there was such a delay. I was grateful. I just wanted the move done at this point. The three guys that moved me were awesome! Very friendly, very thorough in everything they did.

Unfortunately, my "small move" and having everything but a couple of things not packed, my move into the new place didn't get finished until 10:30 pm. I also wasn't told that they DO NOT move lamps, food, cleaning materials and medicine. Since it was my first move, I had no idea. Those things I had to move myself. When the guys finished up, they had me inspect both the new apartment and the truck to make sure everything looked good. THEN came the paperwork. My $293 move had turned into $480. $40 packing fee and $40 gas charge was added on. Then the move was $400. I know that estimates can't be stuck to. I understand things happen, but paying $200 more for the move than the estimate was not expected.

I called the company to let them know I was not happy with the lateness of the move and the amount that it ended up being charged. The gentleman that I was nice and apologized for the issues. He did give me an $80 refund. I didn't ask for but didn't reject either. Everyone that I talked to was really nice. Just the service I don't think is worked out yet. I'm glad I had a credit card, or I wouldn't have been able to afford the move at all. I am a single woman with only one income.

Fee break down: You pay $119 an hour for them TRAVELING to you and $10 extra per man. So for three guys $129 per and so on… For every 15 minutes divide $119 by four (depending on how many men you have). I DID NOT use them. There are TOO many other companies out there. Well, I got moved, same day by three movers for $299 FLAT… I tipped each mover $20. My advice: Make sure you are not desperate when you are moving. Give yourself some room so you can make adjustments and cancel if need be.

Moving day comes and the foreman calls and tells me they are running late. They finally show up at 3:30 PM, with two guys not three, no tools and no safety equipment (body straps, etc.). I asked if they were getting a third guy and they said no. I asked constantly if we were on budget and was told yes. My budget for this move was very limited, being out on a disability. Then they told me it would be more money to disassemble the bed, that if they had to do it, with my tools, they could have with the third guy if they had one. Was told they would have to leave it to stay on budget. Frustrated, I took the bed apart, which took me about ten minutes (also had to reassemble at apartment). So basically I became their third guy.

The move was done in about three hours and I was handed a $710 bill. I asked about the quote. I asked why I was still being charged for the missing third guy. Foreman then calls supervisor and hands the phone to me. He didn't answer my questions instead threatens me with “if this bill isn't paid in full by midnight he would be calling an attorney" and this "attorney" would be on a plane and I would be charged another $500. I barely had it in my checking account, paid them just to get them out, and now going to have my attorney look into this rip off. I have everything I need to make a case, printed emails, copies of everything. Nobody threatens me like that. Pretty much extortion.

All in all, I have to say the two guys that showed up were great, really worked hard, I had no damage, they really busted their butts! I actually felt bad for them. They were very courteous and careful. The bill seemed to be pre-determined. There wasn't any figuring done. My complaint is with management. They lied. So I could never recommend they based on that alone. Big difference between $475 and three guys to $710. And two guys. Would have been done in two hours easily with the third guy.

The second crew had one strong but unhappy member who did not facilitate team work. They were disorganized and required our help remembering to get pieces. They ended up leaving a secretary behind. (We are moving in three moves, so we can get the secretary together with shop equipment in the final move, so no harm done). The only real complaint we had was that they were not well prepared as drivers, to deal with the very rural location of the house from which we are moving.

They drove the full truck off road down a muddy slope to turn around and got stuck, and we had to pull them out with a loader we happen to have. On the second move, a different driver ran the top of the truck in to a large oak branch over the road. It penetrated the roof of the truck and got very stuck and they had to cut off part of the branch to get it out. They also had to call for a new truck.

In neither case did they offer to stop the clock for these things, although they did agree when we asked for it. The time deducted from our cost may have been a bit short, to their advantage. I think they should have offered to stop the clock immediately upon making a driving error. Anyway, overall, they were very careful with our belongings, wrapping them meticulously and carrying them carefully. The movers were polite. We'll see how it goes with the shop equipment this week.

When I asked them the reason for cancellation, they would not give me a specific answer, only that the 'transportation industry can be unreliable'. When I asked how they would make it right, I was told we would be given a discounted rate. Instead of $109 per hour, it would be $94 per hour with a discounted fuel rate. Considering that we had to be out of our current residence by the next day, had a full 2 bedroom apartment packed up with no place to store it, this was unacceptable. With no other choice, we had to rent a truck and move ourselves. This was especially difficult since I am 7 months pregnant and my husband and I had no one else to help us move. I am beyond disappointed with our experience. We still have yet to receive any sort of apology or response from this company regarding our issue. The lack of communication and horrible customer service of this company is atrocious. Please be wary of using them as your moving service.

August 1, 2014 I called the All My Sons Moving out of the Baltimore office to move us up the street, five minutes away, and it was a complete nightmare for us. My Mother just died and the funeral was AUG 2 in Reading PA, four and one-half hours away. With the nightmare of the move, we tried, but could not get to the funeral. The movers showed up to our old address late by two hours. The movers rented a Penske truck too small for the furniture, without the mattress boxes I requested and would pay for, without enough pads to protect the furniture. The truck itself was filthy dirty and hence the furniture and boxes brought dirt into our new home. They did not hold any extra boxes requested, the movers did not hold any SHRINK-WRAP for the furniture and blamed this on me for not ordering when I made the reservation.

The Baltimore, MD office needs to do the job they are hired for and not destroy the lives of others. The incompetence of the Baltimore, MD office and the movers on our moving day is beyond words. The damage to our furniture was over $1,000 dollars and the move itself down the street cost $1,050.84. When we filed a claim for reimbursement we were sent a letter stating they were by law reimbursing us $153.00, based on .30 cents a pound, which they never weighted the truck to know the weight. I call the main customer service claim number and the manager said he would do what he could to increase the reimbursement, but never received a call back after numerous calls.

The incompetence of the movers in not having the tools required for the move. One of the movers became arrogant and disrespectful with his remarks, and the damage to our furniture is inexcusable. If you are moving I suggest you find a moving company with better ratings and save yourself the cost to fix the damage done by the movers. This move down the street cost us a lot of money and some damage was not reported and still not fixed. The deep gashes in the dining room table did not sand out when the table was refinished at $800.00. The reputation of the moving company All My Sons out of the Baltimore, MD office is a joke and it would be better for people moving to use a company with a better reputation.

Main damage to: Dining Room Table deep cuts in wood, could not remove all when refinished, $800.00 with delivery. Dining Room Glass shelf with dish/plate grove, cost over $200.00 to replace. Leather sofa, leather is with cuts, over $200.00 to replace.

When I spoke to the owner ** he would not honor that rate. He kept talking over me and wouldn't even let me speak. His customer service skills are lacking in which he should leave to his reps. He wouldn't waive a fuel surcharge that they waived previously. 11% is ridiculously high and another way for them to gain income. He said they move 4,000 people and clearly he doesn't care about repeat business or recommendations. For moving that many people and only having a handful of reviews I thought that others should know of my experience. I spent $120 tipping the guys last time and also another $30 buying them breakfast and lunch.

When I explained that it would be taking away from their tip he did not care saying that he treats his employees good and didn't recommend tips. After speaking with him I remember speaking with him during my last move and he was exactly the same. When I agreed to the price he pushed on me he said someone would call 24-48 hours prior to the move and I can make the decision then. When I asked if they would really call me because I was already promised a call he said, "Forget it" and didn't want my business. Go with someone who values their customers, repeat business and most of all the best compliment of referrals.

Don't listen to the supervisors or lead personnel on site. They will only lie to you about the insurance policy and you will not even get paid close to the damage that they do to your furniture and home... 3 out of the 4 damages to furniture happened at the home I was moving from and they did not tell me and the fourth item a couch. I told them to walk the couch around instead of forcing it through a door. They did not listen and damaged a 800.00 love seat... All they had to do was walk it around and nothing would have happened..

Insurance claim still not paid: $480.00... My time wasted over this whole ordeal: about 10 hours of my life... Again, DO NOT USE THIS COMPANY!!! Customer Service is the worst.

When they got there they said it was too icy to move our bed and dresser and would arrange another day to move it. Well two weeks later they will NOT RETURN my calls. Last I talked to them I was told it would be an EXTRA charge to complete the move! Not to mention they left one of the tables they were supposed to move just sitting in MY FRONT YARD. I have called and left at least five messages to no avail. I hope the owner mans up and completes his obligation in an honorable fashion.

When I refused to pay for services not yet provided and would either pay for services provided and then pay again for additional hours, or wait until the end to pay for the hours worked, I was told they would not move my stuff into the house. I called ** and he said I had 10 minutes to pay the 833.00 or they would drive the truck away with all of my stuff. Extreme distraught and upset, I called the police so that they couldn't steal my things. Before the police arrived I gave in and paid the amount they asked for so they wouldn't leave with my things. Then they asked me to sign a form that said they had completed the move and hadn't even put my things in the house. They again sat and waited for the police to show up as I wouldn't sign a piece of paper saying the job was done when it wasn't.

The police came and mediated the situation, letting the owner know that he too wouldn't sign such a form until it was completed. Needless to say there was not much the officer could do as I had already paid the company. They unloaded my stuff, dumped plants over, broke my DVD stand, and put some scratches in my furniture. They charged me 7 hours when the job was complete in less time. I have not got a refund nor a call from the owner. I was so incredibly upset by this whole experience and will take every action possible to make sure this doesn't happen to someone else. As far as I know, you can't steal someone's personal property for any reason.

I have requested a refund for half of the time I spent waiting for them (3 hours @ $90/hr) plus the $208 they already owe me. I've emailed on the corporate website twice. Nothing in response from corporate or in the way of resolution from the owner, Betty, who supposedly is going to take care of me.

The young men who finally came were very nice and did as well as they could have but according to the foreman for the job they had limited experience. This was obvious later when they did not get all of the heavy items that I asked them to make sure they got so when I had to get the rest that I would not have to do heavy lifting. I was clear about the heavy items I wanted them to take but they disregarded my requests and left several (10) heavy items that we were forced to move later.

This was a miserable experience and I would never recommend anyone use ALL MY SONS moving. They were terrible and not helpful especially the administrative office people. They basically said "It's your bad luck that we did not do what we promised to do." Please do not give this business your hard-earned money. Moving is hard enough without having to deal with people who don't care and just want your money.

It took some time just to even get the application from them to file a claim, but I finally did, filed the claim, took pictures and even had a form notarized and sent it back into ALL MY SONS. I didn't know how much to ask for so I thought I'd be fair and just ask for $75.00.... week went by and no check. I called the company and was always brushed off and then their one employee ** even lied to me about putting my check in the mail.... never got it yet. Finally I got so frustrated I filed a complaint with the BBB and now ALL MY SONS is trying to hold me just to the $75.00 since I was unaware of what the chair would even cost.

I gave them feedback on their site and no one calls you back like it says they will. Their website portrays a 'mom and pop' business but they are just the opposite... as soon as they get their money they forget about you. It doesn't matter if you're unhappy or not with the move... they have already lost business because I know people who have moved and have asked me of my experience with ALL MY SONS... too high, bad customer service, not prepared really to begin with... They are very friendly on the phone, but that is just a front.

Never once on the phone did they mention an 18% "fuel surcharge". This is 18% of THE ENTIRE COST OF THE MOVE. Seemed a bit excessive as we were already paying for an hour of travel time and only moved 8 miles away, but ok whatever. We needed to move and could not reschedule as our lease was about to end. We ended up paying over $400 in fuel surcharges PLUS another $129 for an hour of travel time. It ended up costing almost $550 for a 10 minute, 8 mile drive. This was in addition to the actual cost of the move.

Long story short, we hired 3 workers and they worked at an amazingly slow pace. What they were unaware of is we have hidden cameras in our house and were watching them the whole time. They spent most of the day sitting around doing nothing. When we would enter the rooms they were working in, they'd hop up and act as if they were as busy as possible when in reality they spent most of the time literally doing NOTHING. I'm a generally nice guy and don't like confrontation so we didn't rush them thinking they'd get upset and not take good care of our stuff. The workers would take turns "looking out" and alerting each other when we were coming. It was hilarious watching them signal each other as we were approaching.

Fast forward 6 hours later and the truck is now loaded. Mind you, the original estimate was that the entire job would take 5 hours including loading, travel time & unloading. We called All My Sons letting them know this move was taking much longer than expected due to the workers slow pace. They assured us not to worry and told us they would call us back shortly with a resolution. After all of our stuff was on the truck THEN they called... For payment of course. The person we spoke with was incredibly rude and condescending and told us our bill was $1995 and refused to take our stuff off the truck until the bill was paid in full! We basically had no choice but to pay it as it was night time by this point and all of our worldly possessions were in that truck.

Even better was that nearly every piece of furniture was damaged, the walls, banisters and doors of both our new and old home were severely damaged and the claims department was nearly impossible to get a hold of. They literally picked up the phone and hung up immediately nearly a dozen times when we called. We had to use a phone spoof app so the number displayed on their called ID was a corporate AMS number and tricked them into picking up.

The claims process is a complete joke and they make it extremely difficult and time consuming to file. Not to mention they pay .60cents per pound on a claim. Just to give you an idea, if they broke a $3000 30lb flat screen TV you'd get a check for $18 for the claim. LONG STORY SHORT, AVOID THIS COMPANY AT ALL COSTS!!! We have footage of the movers, have documented all damages and are currently considering pursuing legal action. Please stay tuned for updates.

Then he says, "I don't do the schedule so I'm not sure who put this down but it's already confirmed in the system and I can't change it." Well 12 comes around no movers show up, I call the office. Ed tells me they were at another job and should be at me by 1pm; 1pm comes around still no movers, I call again, then Ron says they should be there no later than 1:30 and once again no movers. Then Ed tells me "well I can give you a discount for 3 guys to get you moved faster at $119 (original price $134 for 3 guys) since you did request for us to be at your place by 830, but I want you to know we do not try to see what jobs we can make the most money at" (don't know why he said that). But that told me because I had only a one bedroom, they knew it would only take them 3 hrs at the most to move me whereas if someone has a house it would be longer considering they charge you by the hour/per mover. Do the math ($119 was not a deal)!

The one mover who I guess was the main guy was very unprofessional calling me sweetheart and saying things like how he loves all my stiletto shoes. Keep in mind it was Valentine's Day, traffic getting places took at least 1.5hrs, my boyfriend and I had plans in the afternoon which didn't happen because with them arriving late to my house. Once we took the furniture to my new place, one of the movers noticed the mirror to my dresser was not on the truck. Now it's 530 pm and they had to go back to the old place. We get to my old place go inside the apartment into the bedroom and notice the closet door was closed; well some smart person whoever broke the bed down had placed the mirror inside my walk-in closet and CLOSED the door so no one would have known there was anything else to move and how we found out, I just so happened to open the closet and look inside and there was my mirror. Now it's 650pm on 2/14/15 and I am steaming!

By the time we get back to my house, they put the mirror together it was 800pm and I paid this company a total of $624 for this crap to move a one bedroom apartment which again Ed/Ron never told me about the 12% charge until two day's before my move. I told Ed/Ron I was not giving him a good review and that I would not recommend their services to anyone. Almost forgot, when I reserved them in December, I was told by Karen that there was not a deposit required but again two days before my move Ed says he needed a $100 deposit to secure my appointment.

I firmed up moving date to be week of Jan 12-13, 2015 and notified Gainesville; got a woman on the phone who indicated she will need 3 men due to a cement statute being moved also even though 2 rooms was involved. I told her to forget the cement statue and said I only wanted 2 men at the lower price she quoted! On Jan 8, I did receive an estimate on the move from a one Kathy **at ** and I have retained copy of same which indicated in brief: "... pick up at (Dunnellon FL- my note) Between 7:30 AM and 9AM, cost based on hourly charge of 2 men and a truck for $124.00 per hour; There is a 7 hour trip charge and a 15% fuel/sales tax added to the total, and to call if I had questions.

On or about January 10 or 11 I first get a phone call that Gainesville will not be doing it with the reason that they only move interstate, and Ft Myers 'All My Sons' is doing the local, and there will be 3 men and the charge is going to be $1,600+. I assumed only 2 men per my earlier conversation with Gainesville would be honored.

The move went well, and 3 men were involved, and also picked up cement statue that is referred to above which was to reduce the cost etc. They dropped off and set up furniture in the Assisted Living Facility at Shell Point fine. However, I do not like being mislead originally, getting switched at the last minute, paying the additional $600+. The bill came out to $2,046.12 which my wife paid by VISA card on January 12, 2015 when the move was made.

I will be writing to many blogs, Angie's list that I had been a member of as Attorney for many years, and already have written to the Elder Care facility blog list in Gainesville about this experience. Can you help and post this notice, it is very hard to email All My Sons, they do not give me their email, only allow a phone call, but I do have Katy ** email which I will copy this to now. Thanking you in advance.

In total this company took me for a little over 2000 dollars. They kept trying to bring things off the truck into my new home that were not mine. So obviously they did not make it to their rightful owners on a previous delivery. I am 40ish and have moved on my own at least 10 times or more. This is ridiculous. When I moved the same furniture from my apartment to the town home in West Charlotte, including travel, the move charge was 250 dollars and those movers were fantastic! Very personable, respectful, quick to move but careful with my belongings at the same time. That as it granted there was not storage.... but seriously??? At this moment I am unable to find the original receipt to this move. I wish I would have kept it (looks like I can claim moving expenses on taxes). Now I have to call them and try to get a duplicate receipt.

When they finally got to the new house and started off loading, we started noticing things that were scratched and things that were missing. My husband went to get his screwdriver with a red handle, couldn't find it anywhere, finally asked the main guy about it, "Oh I think we have it in our tool box.." REALLY? They knew it was not theirs, the only they had, had a mint green handle. My husband had to ask several times before it was returned. A door stop we bought for a heavy door that shuts automatically was missing. Guess what, yep in their tool box. Our china cabinet that did not have a mark on it, all scratched across the front where they dragged the top forward before taking it off, instead of lifting it off. Now it's ruined forever. They moved our brand new washer and dryer, the dryer was scratches all over the top and side, plus they squashed the dryer hose and ring to where they could not be used. We had to go buy new ones before we could hook it up.

We found gouges out of furniture, deep scratches. They also stole furniture marking pens we had in a drawer and six frappuccinos. They were offered water or pop, so not sure why they had to steal drinks. They tracked mud in the finished basement carpet, were not careful or cautious with our things at all. They chipped a large chunk of wood out of the decorative front door of the new house. One guy kept coming into the kitchen to sip his mountain dew every few minutes while yawning and moving so slow. It was a nightmare of an experience. When I showed the main guy the scratches in the china hutch, he tried to touch it up (probably with our furniture pens, that he stole) and told me he would take $40.00 off the fuel charge.

We had moved a lot of our stuff on our own. They moved two bedrooms, a couch, refrigerator, stove, treadmill, ping pong table, washer dryer and dining room, 2 miles away into a ranch and the end cost was over $800.00. We did not tip them. When my husband went outside he found a bunch of napkins (that I had given one of them for a cut) and empty drink bottles that they threw down in our driveway. How professional that was? It was a horrible, exhausting experience that I never want to have again. Do NOT use AMS mover!!! They ruin everything they touch.

To add insult to injury, they reimbursed me a total of $350.00 even though I provided an original receipt for the tv showing I paid over $1500. Live and learn? Please I beg anyone out there. DO NOT USE THIS COMPANY. YOU WILL BE DEEPLY SORRY.

5 days later, and after several phone calls to them regarding where our belongings were, we received our belongings. Going from 6 men loading to the driver only delivering, which meant my husband and myself would have to unload our own stuff. No problem. We were also told our belongings would be the only shipment for that truck. We took inclement weather into consideration for the late arrival, and delivery on a Sunday the reason for no crew. But... off came an amount of 6 items that were not our own, and over half of our belongings broken, and severely damaged, and several items missing.

Luckily there was a lock box with a name and phone number on one of the items that did not belong to us. I phoned this person, and she informed me that the other person's belongings were in Idaho. And our belongings were among theirs. I received a call from them saying they would send me an email and I could in turn send a list of my damaged property as well as my missing items. And when we spoke to the "owner" about the tardiness of our belongings, and the fact that we had to out load our own belongings, he only reduced an over 5000 dollar move by 300 dollars. This is in so many ways wrong. I haven't the words for my anger and unhappiness as many sentimental items are now lost and a few of my possessions for my work are missing.

FIRST..they DO NOT quote you the correct estimated amount. I was estimated $300 more than predicted. PLUS the movers damaged a couple of my items that I am just now receiving a VERY small portion of reimbursement back 6 MONTHS LATER! The managers I spoke to were the worst! The claims manager (Ashley I believe) was even more disrespectful. The people here need to take a customer service course because I guarantee you that this company will not last long. There are plenty of other moving companies now that have better rates and customer service. TAKE IT FROM ME. DO NOT HIRE ALL MY SONS! THEY ARE THE WORST!

We let them do as they pleased without realizing how much it will cost us and in the process gave them several pieces of our furniture to keep. Long story short, we realized that something was wrong when 2/3 of the day passed and they haven't done much and told us that it'll take two trips to move everything. We also noticed that instead of taking apart big pieces they move them as a whole. Whatever they took on the first trip they just dropped off without putting it in place or attaching pieces back together.

When they went back for the second trip they told us to call office and make arrangements to pay overtime even though we still had 2 hours left. They used that time to load our remaining furniture which included bedroom and told us they will not give us our furniture if we don't pay overtime rate, another $600 on top of their estimate. Obviously I was outraged but we couldn't sleep without our bedroom so my wife agreed to pay. But that was not enough either and they just dropped off our stuff at the door. So we were left with large furniture pieces to take apart and move ourselves, then we found several pieces damaged badly with some beyond repair. When I told customer service about the situation and damage they replied we have insurance and that was it. The worst customer experience I've ever had. Don't become their next victim.

In addition to that, I marked a few boxes "very fragile" because it contained dishes and platters that were wedding gifts and that were highly treasured by my husband and I. While unpacking this week, there were several dish sets and platters that were broken. I packed those boxes and items with newspaper and bubble wrap in some. There is no way those dishes and platters could have been broken if treated as fragile boxes. When my husband and friends moved us prior to this move, we did not have a single thing broken. Also, the way they moved our furniture and put the pieces right side up, warped some of my furniture.

In addition to damage to our rental unit, warped furniture and several broken dishes, the movers left a black and mild cigarette in my front porch windowsill. Lastly, after paying our $1,200 bill, one of the movers had the audacity to ask my husband for a tip. Not only did they not do their job properly but we paid a $1,200 bill, and we just bought a new house! We should not have been expected to tip! Even though we felt obligated to give him $20 (and we did), we did not think we had to.

The estimated 6 hours to load - which became 11 hours - AND they could not fit into 2 trucks. The estimator then called to say my charges would need to go up. I said his quote was for the move, and I did not dictate the number of trucks. He called me a LIAR and HUNG UP on me. AMS loaded the third truck - AND THEN took it to their place and CRAMMED the 3rd and 2nd trucks together in one!!

Our agreement was for the load and drive to be done on Saturday and unload Sunday. The movers arrived at new location at 8pm Sunday night. They worked 1 1/2 hours and unloaded sparsely - when we immediately saw the first things offloaded were damaged. So Monday before work I had to take shower and dry off with paper towels. They came at 1030am Monday and began offload. My wife lost it - crying as she saw the expensive furniture and rugs that had damage and grime - ex $2,000 rug ruined, $2500 coffee table scarred, scratched Armoire Ruined, $6,000 Sleep Number bed with breakage and grime all over mattress.

Apparently they got a call Monday pm to get done as all of a sudden, stuff was offloaded and piled in our garage. I CAN'T get to my stuff - I did find my wardrobes, upside down in the garage with our clothes and we can't find many things. THIS is NOT the worst. My wife marked EVERY box with where it was to be placed - and that was not followed at all. So we had to re-move most boxes - and at 60, this is not good! BUT, this is not the worst!!!

After clearing areas, I found most walls damaged and worst of all, the hardwood floors are scratched to the wood in many, many places, bannisters split, stairs split, walls with digs and scratches ALL OVER. We are leasing while selling our home so I must fix the damages which I estimate might go over $20,000!!! Too embarrassed to add pictures! Have others considered class action???

Everything that people are complaining about this company on this site happened to me. They broke many of my antiques. When they moved my furniture and belongings to my new apartment, they just dumped all the boxes and furniture -- damaging several pieces. An antique table was placed upside down and then a bag was thrown over it, breaking a table leg. They quoted me one price over the phone, then the movers took their time, stretching the job out to NINE hours to move mostly boxes and a few pieces of furniture. The price came to $600 more than what was quoted me originally. DO NOT USE THIS COMPANY. I'm planning to file a police report.

We own our own businesses and so I blocked our number and pretended to be someone who needed a quote for a business move and I audio recorded it. Again, I was quoted $99 an hour and nothing more was brought up about there being a trip charge or mileage charge. During the time the movers were "moving" us, the one man took several breaks on our dime to have phone chats. I was also asked for different things to drink. My husband left to go get the cash to pay them with, the two men kept harassing me with saying stuff like he is coming back. Acting like we were going to try and stiff them the money. They became very raunchy acting with me.

I noticed I hadn't seen them in a while so I went looking for them. They were on the tailgate of the truck smoking and cutting up. I asked them what they were doing that I wasn't paying them to sit and smoke. They proceeded to tell me that they were not allowed to move anymore of our belongings off the truck till my husband returned with the payment. So I got to pay them to sit and smoke. They dropped my refrigerator and did quite a bit of damage to it. My front loader also was damaged.

When I try to contact them about submitting a claim I get the run around. It was also hard to get them to put things back together even though it specifically states this is part of their charge. This moving company should be held accountable for their false advertising and poor moving skills. They should not be allowed to stay in business.

Well now it’s dark, they show up and say “Okay, pay us the $400 and we’ll unload the stuff for you, WTF?? I said “Hey you never said anything about this before we signed on, and I already gave you the check for $2700 to do the deed up front. I don't have $400 cash on me. How about a check?” “Nope, don't take checks - too late gotta be cash or credit card.” Well, I don't do credit cards. So here we are in the middle of the parking lot, all of our worldly property in the back of this truck and being held hostage. So they tell me if I don’t make up my mind right quick or fork over the money, they're gonna leave and put our stuff in storage at their facility back in Georgia or whatever and I'll have to pay storage on top of, and when I decide to pay them the $400 and then I'll have to pay for them to bring it all up here to me again at that time. So again I say WTF?

Well now we're in panic mode and I call my son who graciously transfers $400 to my bank, and we take it out of the bank and pay them the blood money. So then they spent the next four hours unloading everything. Well I guess I am the stupid one because when they said "okay we're all done", I asked them if the van was empty and of course they said “Oh yeah, no sweat.” They snatched the money up and off they went. Well the next week or so you can imagine we're unwrapping and opening up things as we go and my wife says “Hey? Where are all my leaded crystal ornaments and knickknacks that our son has bought me over the last 22 years for birthdays and Xmas and whatnot?” Well we tore into everything in that house and did it again thinking we missed something. Nope not here.

Well SOB now we're pissed. So I call them and lodge a complaint and they just say, “Hey you shoulda done that a week ago. Did you check in the truck when they finished? We don't have your stuff so blow it out your ear buddy.” Well now the wife is totally distraught. She’s had them crystal things since he was about ten and now they're just gone. So I avoid her for the day and go out to the shed to set up all my tools and stuff. Well lo and behold guess what I find? I open up the top of my ten drawer tool stand alone and everything is topsy-turvy all over the place. I check all the other drawers – same. Even the smaller Kennedy tool boxes are all like someone took them and held them up and just shook them to death.

Well now I start to see the light. They probably never strapped down the tools and left them in the back on rollers and they must have fallen over and probably on top of her crystals and things. So they must have either dumped the stuff or hidden it and never said a word to us about it. I feel that was because while bring down our bed frames they gouged a huge chunk out of one of the walls and we had to haggle the owner about the price to fix that after we moved and he wasn’t none too happy about my not being willing to just let it slide for nothing since we were moving anyway. So no doubt in my mind what happened. And there you have it, our little horror story with these clowns. So if and when you see someone saying “Don't do it.” DON'T DO IT. YOU'LL BE SORRY.

All mattresses were treated this way. Our dining room set which was $8000 and has carved wood edges. I was very worried about this and mentioned it to the moving guys. Told me not to worry. NO moving blankets were used. Most of the damage would have been avoided if they had just covered the furniture with blankets. Most of the chairs ended up with rub marks and the top of the table had a very long, deep scratch in it down to the bare wood. My stainless steel fridge that was new with no marks or dings, now has several rubs marks on it and a ding in the one door. My LG digital dryer has a cracked screen now. My kitchen table has a chunk of glass missing on the top. A dresser and night stand were damaged and a corner was just knocked off. Our piano was ripped right off of its wood stand and now all the screw holes are stripped.

When we contacted this company to tell them about the damages, they said an adjuster would come out. We waited a week, didn't get a call. Called again, they said he's really behind and it may take 2 or 3 weeks to get to us. Waited and again, no call. Called again, an appointment and time was set up and no one showed up. Called again and were told that the guy who was helping us (Eli) was fired. Had to start this whole process again. A YEAR LATER, because we weren't giving up, they finally sent a guy out to assess the damages. He fixed the wood scratches and told us we were basically screwed on the rest because this company is awful and they don't want to pay for their damages.

At one point, we even offered to just get the mattress replaced and skip the rest. It's bent and makes my daughter's hip and back hurt. Couldn't even work that deal out. Well, we received a letter in the mail from an Irma ** whom we'd never heard of. The address was from Texas which made us realize that there must be a corporate office. The letter was stating that our claims were being denied since so much time passed (even though we were dealing with Eli and Diana ** the whole time). It was signed by Irma. We called Irma and she didn't know who we were. Irma said she never sent the letter and said Diana must have signed Irma's name to the letter. Seems after reading these reviews that Diana is a forger, a liar and very dishonest. Zero integrity! Irma says not to worry, she's going to handle it and to only deal with her. Guess what? Irma calls Diana and now we are back to dealing with this Bradenton office which we had already exhausted.

Back to calling Irma who now doesn't call back. Diana thinks that now that the woods were repaired, this claim is done and sends a release of liability for us to sign. Called the corporate office again and now we are being told a new person is going to call us. Ashley **. Round and round we go. Why should we have to pay for a new mattress? My daughter's back is killing her from the mattress. This is just wrong on so many levels. Irma assured us that she would take care of this and it's not how they should be running their business. Well, after finding this site with over 200 bad reviews, I think it's obvious that corporate knows all about these situations. We are now going to contact a lawyer and the news stations to see what can be done to resolve this matter because we are not going away! DO NOT USE THIS COMPANY FOR YOUR MOVE. AWFUL AND THEY DON'T CARE IF THEY DAMAGE YOUR BELONGINGS.

All My Sons shows up at 7 pm. They have no tools and are tired from 2 other moves that day. They spend first 2 hours attempting to get furniture that need broken down out the front door, scarring the edges. I get angry and call dispatch. After that it goes downhill. They decide they need a break every 10 minutes to call girlfriends. Then one of the employees' friends shows up to chat with them. I am furious. I am paying $109 an hour for this? The original estimate for a 1 bedroom apartment was 2 hour load, 1 hour travel (5 miles), and 2 hour unload. After 4 hours they have most of my things in the truck. But not 400 lbs. of assorted plants in pots. I am told they can't move plants. They wouldn't even help a 59 year old man with a chronic liver illness and bone spur in right foot load the plants in his car. They watched me and laughed. They told me that the boss told them they had to make this delivery due to the fact I had liver cancer and was going to die soon. Then they said I look pretty healthy to them.

Once we were ready to go, I tried to give them my new address so they could reach the destination with a GPS. They said they had no GPS and that the smart phones they had were not that smart. They insisted they could follow me. Just before we pull out, they throw trash up under the axels of the All My Sons Moving truck. I go to check on it and it is drawers from a dresser from a previous move that some customer must have lost. They intended to leave it in the parking lot at my old location. I put it in my car and still have it. We arrive at 1 am at new apartment. Before they unload I am given a $960 bill to sign. I say NO. Then I call manager, and he discounts to $650.

I was very tired at this point and told them I would tip them good if they sped up a little. It took 4 hours to load my things. It only took 30 minutes to unload it. They stacked furniture against newly painted walls, scratching as they came in. Finally I am moved in and they leave. Then as I see how badly damaged my furniture is, I was horrified. Most of the furniture that I had bought 2 1/2 years ago brand new was damaged and scarred. It had never been moved since installation. I had no pets or kids. My antique desk was broken and had missing parts. Fine china, over a hundred year old that belonged to my great grandmother was broken. My new walls were scratched. I filed a claim right away, and have never had so much trouble in my life.

I have sent All My Sons Claims Department packages twice. I have done everything they asked and spent over 40 hours of personal time getting estimates to repair my furniture. Still to this day September 17, 2014 I have received nothing from them. I have filed a claim at Better Business Bureau. I have emailed my forms to them, uploaded PDF files I created with all the damages and estimates and still they rate asking for more proof. I am on the verge of a nervous breakdown due to this company and hope that my liver illness does not take a turn for the worse over my stress and constant aggravation. Please do NOT let this company steal your hard earned money and ruin your belongings.

I asked to speak to the owner and was told she was out of town. I said that I was disputing the amount with my credit card company and that I certainly wanted to pay for the service I received BUT I would not pay for the additional charges added to my bill, especially since furniture was left behind. I asked to please have the owner call so she and I could better understand the problem but she never bother to call me back. Then this same Diane ** flat out lied and told my credit card company that "There was no problem at time of payment". When my credit card company asked them for information, they totally rewrote the contract paper and forged my sister's signature. It doesn't get much worst than that. VERY DISHONEST COMPANY!!!

The final call was around 3:30 from one of the owners saying that they had a crew just finishing another job, they were coming back for our paperwork and would be there within the hour. About an hour later, after foolishly assuming they were on the way to St Louis, we got a call saying that they just couldn't do it today. Their movers were just too hot and too tired to do any more for the day! Then they suggested Sunday, because they were too busy tomorrow! We immediately called another company, one which we were considering to begin with, and got scheduled with them for next week. Hopefully, they'll get the job done! We will NEVER even consider using All My sons for any future moves and would NEVER recommend such an unprofessional moving company to anyone!

I was told by same HR person I interviewed with, that after my trip to home office in Dallas, we would have tour of facility that I was being considered for. A hour later, I get a phone call from same person telling me that she sent me the wrong email. It was intended for another person! That was the 3rd time in the process they sent me a email intended for someone else! That's when I decided no way would I work for a company as dishonest and unprofessional as All My Sons even if I was offered the job. I read all the negative reviews and for years have heard the horror stories regarding this company but always figured just upset customers and workers. But I learned 1st hand these stories are most likely true and am thankful now I work for good company with a great reputation.

By chance, a coworker used to work for AMS and confirmed how bad a company they are and told me how lucky I was not to get involved with such a horrible company from the owner on down to the office staff. If you are buying a product, you are going to read the reviews from other people to see if it is worth your money. The same goes for looking at a new job. If the majority say the product is bad, you take their word for it and don't buy. If the majority of customers and employees say the company is not good or worse, same theory applies. Thankfully I learned this personally and feel very fortunate.

Bottom line, $525.00 in damages later, I had to take the Bannister off because this "leader" would not take the responsibility. When they got it down the steps I showed him where the legs were and he turned around and walked away. The owner has been no assistance and I have tried to get him to return my emails and phone calls. This particular All My Sons has no integrity, lousy service and they are not cheap. All they had to do was move heavy furniture .3 of a mile because my wife and I moved all the little stuff and it cost me 1200 dollars. I'm the idiot. I beg you to stay away from them as far as you can.

The next Sunday, that's right, they kept pushing me back and got there for the move on Sunday, the two man crew show up. One of them spends 45 minutes taking inventory on furniture and calling in to someone, while the other guy loosely and painfully slowly, packs a few things. After being there for almost an hour, They told me that they were only sent out for a move and they were not told any packing was needed, so they were cancelling my move because they didn't have time to change the kind of call they were on since they had other places to be and I wasn't packed and ready for them to be there yet.

While they were UNLOADING the truck of what was already in, the dispatch called me to explain how it was my fault they were cancelling by not being ready plus they found a small mess that I had missed in a back room while cleaning that morning, by a small child's pet cat, and told me that makes the entire house a health hazard because "our crew doesn't wear gloves", then told me to find a different moving company. Crappy company that lied to me about what they did, then blamed me for not being ready when I expected them to do it. I am still not moved and having to pay rent while I try to get someone else to help move me.

After just an hour, I could see that they were not going to get the job done without me doing some of the loading/packing help. I spent the next 7 hours going non-stop. They were working hard, but really had no idea on what they were doing or how to do it. A manager called 3 hrs into the move and asked if they were working hard and if there were any problems. All I could say to him was that they were working hard (it was very hot) - I felt I was between a rock and a hard place - I was afraid if I complained they would walk out then I'd be stuck with the whole thing myself and we were on an extremely tight deadline. I kept my mouth shut and kept working.

What was truly unprofessional was that they were told multiple times to PUT THE CRIBS/BEDS IN LAST, so we could get them out first to set them up for the babies. They ended up in the middle of the van! The un-packers (not associated with this company) started unpacking the van, and kept apologizing for the horrible job that was done by All My Sons - they even gave us their names/contact info if there was any eye witness proof needed for a claim. Furniture was gouged, kitchen chairs broken as well as wooden play table chairs which I found out are not insured since THEY didn't drive the moving van.

My son paid for experienced movers and got taken advantage of - inexperienced workers, exorbitant supplies fees and fuel surcharges on top of no insurance coverage for their flawed packing. When I called the very day I flew back in town after helping them settle and unpack, the manager said he couldn't do anything since I didn't call right away. Would NOT recommend this moving company. They may brag that they have moved the Cowboys & the Dallas Stars, but did not treat a regular family like they should have!!!

First of all it took one of the guys about 30 to 40 minutes to get the bill set up. Time he wasn't moving our stuff. They had 10 hours for the move, and 6 hours travel time at a cost of $119 for the first eight hours, and $178,50 for the time after that because they do charge overtime. Would have been nice to know. Then they continue to charge a fuel surcharge of $400 plus. Again, would have been nice to know. Asked them how they could charge us double time for sitting in the truck driving here. Luckily they agreed on that so they changed that.

Long story short, took the guy an hour to figure all this out, and then those ** have the nerve to charge us $400 more, because it took the guy another two hours to finish the job. All in all, these people are a bunch of criminals, and what they do should be against the law. My advice, get their fees in writing, get what they say in writing, otherwise stay clear of them. They are criminals, and they know exactly what they are doing. I would bet that their "trainee" has been there for a number of years. This is just the scam they run, and they totally screwed us.... Stay clear, Please don't be a dummy like I was.

Spent 30 minutes arguing with customer service and they stated I lied about the changes. Many of my wood furniture was damaged and they never really finished moving my furnishing which we had to do ourselves. Held the last truckload hostage until they were paid in full. Then they just pretty much threw the boxes and furniture where it would fit and left. Tools of ours they needed to borrow where actually stolen and company denied everything. One year later never got compensation from their insurance for damage done. I am begging anyone thinking of using All My Sons not to. Worst experience for what was supposed to be a happy time. Was out $2500.00 for a move we practically did ourselves. BEWARE!

On the way to my new home the movers stopped to get them something to drink on my moving time and gas. I wasn't very pleased at all. Then they started throwing my furniture around and then they broke my table and I filed a claim and I wasn't able to get my table replaced. They hadn't even put in a claim that I filed on my moving date. The total balance after all of this nonsense was $588.40 I was like OMG!!!! That's a house note payment. I was really steamed up. Whatever you don't go to them to move you out of your place because they will rip you off. They won't pay for your broken furniture. Please, don't use them I'm warning you!!!!

They wrapped everything. Since they were bonded and insured, I assumed that they had to do this to protect themselves. When I told them they didn't have to do that, they said it was required. It took them 1 1/2 hours to load. I told them the new place was 15 minutes away. They informed me they had to stop for gas. I called Calvin and told him I was not paying for them to stop for gas. He assured me that I wouldn't. They got to the new place about 30 minutes later. They told me they stopped for gas and something to drink. Then they proceeded to tell me the bill had to be paid before they unloaded. I was not informed of this at all. It was $580. Plus the $50 already paid that made the bill $630. For a 1 bedroom apartment. CRAZY!!! They charged me for 3 1/2 hours of moving, the 1 hour travel time, plus $50 for moving supplies. All that tape and wrap which I didn't ask for and they don't tell you that you have to pay. I have to say the movers did an excellent job. They took care of all my belongings and nothing was broken in the move. I don't blame them at all. They were only doing their job.

Who I blame is the office and Calvin the dispatcher. NO ONE tells you of the hidden costs. They assembled by bed and took all the wrap off of everything. Again, I don't blame the movers themselves. They were polite and very professional. And I did get charged for them stopping to get gas. You don't have much choice but to pay them because you won't get your furniture if you don't. They also got there and told me they couldn't move my liquor or food items. I had 2 boxes of liquor. No one told me that when I called. I will never use them again. EVER! Please don't use them. They tell you if they get finished before the estimated time they will refund your money. They make sure they don't get through. I am going to write a letter to the corporate office, but wanted to let everyone know about this company.

When I confronted the guys about how things were being packed in storage I was told, "they'll be okay Ma'am." While unloading, several times a box fell off their highly stacked dolly. When I originally made the reservation with Damien, I was told that I would be called prior to the move to confirm the move and during the move to see how the guys were doing. Neither happened. Overall, a very stressful experience. I generally read review however for some odd reason I did not for this company, but certainly wished I had as there are many bad ones and I could have saved myself some grief!

We were so tired by the end of it all that we didn't even bother to press any charges; 5) They did not assemble a bed at the destination when they were supposed to. Our fault that we should have checked thoroughly before we let these guys go, but it was chaotic at the destination and our attentions were occupied by other more important things. When I called after they left, their driver did not answer my phone. We feel sad and cheated after using these guys. I genuinely try to trust and like people I work with. We discovered most of the issues after these guys left, and it felt bad when you realize that you tipped them nicely and bought them pizza and the works. I can't go back and change anything, but hopefully, others will learn from this experience.

They arrived around 6:00p.m., in the worker's personal truck and trailer, and started moving the boxes. I paid $225.00 for this work. When the worker arrived at my new apartment, I paid him $220.00 because I did not have an extra $5.00. Later that night, I paid him the other $5.00. The movers started bringing the boxes upstairs to my apartment. They brought a few boxes and I did not see them for a while. After not seeing them for a while, I went downstairs and noticed the movers were just stacking all the boxes near the side of the elevator. When I arrived downstairs, one of the movers was walking towards me with a lot of black liquid on his clothes asking me what it was.

I noticed he had busted one of the boxes, spilled a lot of black liquid on the floor in the lobby and was tracking it all over the lobby floor. I had to immediately rush to the restroom, get paper towels and began wiping the floors, because the residents had started to complain. What the mover had spilled was a bottle of black sugar. I had packed this myself, and knew that the box had to have been thrown in order for all the items in it to be busted. I cleaned up as much as I could. I was informed the movers had left dirty papers in the building. The truck arrived on the 8th. The next morning, when I arrived at the new apartment, I heard someone calling my name loud. It was a woman from the office of my new apartment building.

I had to go to the office, to speak with the district manager and other authorities. They asked me if I had moved in the night before. They told me the neighbors were upset at how late the movers had been at the apartment building. They were also upset about the black liquid being on the floor and asked me exactly what it was. I apologized. I told them what the black liquid was. I went back to the workers. The worker really messed up the lobby of my new apartment building.

Broken items the movers on Tuesday night broke: Gold and black Peddle Column - 3 feet tall -40 inches - I paid $400.00 for this item in New York over 35 years ago. Over sink compartment that I purchased from a magazine $100.00. 1 Large crystal bowl 45 inches $150, purchased in Brooklyn, New York 35 years ago. Grab it: $59.00 purchased 5 years ago. Cluster of roses basket of ceramic roses pebbles broken, handle broken, purchased in New York 35 years ago paid $500.00. Stolen property: 1 Telephone purchased for $90.00.

Wednesday 8th. Workers arrived at 11: 30a.m. The 4 men look sorry and unprofessional. One over came in with ear-phones in his ear. I have all my things already packed. The only items left out were a few things I had used the night before. All boxes were packed; all of the boxes were labeled to identify which room each items had come from. I have spent more than six hour packing.

Quote, when I first contacted the moving company, the priced quoted was $109.00 per hour. When the four men arrived on Wednesday 8th, the price went up from $109.00 per hour to $159.00. Move begin Wednesday, it took 4 men six hours to move boxes that were already packed from my apartment on the second floor to the truck outside. This should not have taken this long. The movers were riding the clock. At about 6:30-6:45, one of the movers received a telephone call informing him that his 11 year old son who had a tumor in his head, cancer, was being rushed to the hospital. He was at home being taken care of by Hospice & was being taken to the emergency room. The mover told me his wife had called and the mover had to get off the clock and leave.

Now there were only 3 men left to complete the move. The sorry men come up stairs with only one box at a time. They were taking their time. Demand for immediately payment. Before unloading the truck, one man told me, "This is how we do business Mrs. **. We cannot remove anything from the truck until you make full payment." I asked them how much the full payment was. The mover was on the phone with the office.

He walked up to me and said, "Mrs. **, I know you are not expecting to have to pay this amount the amount presented to be that had to be paid before the movers could unload the truck was $1,924.23." I said," No, this is impossible." I told them it was more than I had been quoted. They predicted they would complete the move by 9:00 p.m. and that was the price I had to pay before they could remove my furniture from the truck. I told the woman who was now on speaker phone that I did not have that kind of money. She told me she had my Visa credit card number on file and she processed the card for the full amount of $1,924.00. The $1,924 did not process, because I had already told her I did not have this amount on the card. I told her to try and process the card for $1,400. The amount was cleared.

The woman on the phone from their office said that I still had a $524.23 balance that I had to pay before she could give them permission to start unloading the truck. I told the movers and the woman on the phone that the only money I had was actually in a dresser drawer on the truck .The movers then went to the truck and without unpacking they stepped all over my furniture, boxes and other items to reach the dresser drawer where I had the money. They reach the drawer, the money was in my bible, and the movers reached the bible, threw it to a man and the man gave it to me. The woman on the phone made sure the total was paid; she then gave the men permission to go ahead and unpack my furniture and other items from the truck. She told the movers they only had until 9:15 p.m. to complete the move, or she would have to start clocking me again, and I would get a new bill. One the total amount of paid. The woman on the phone hung up.

My new apartment was on the 4th floor of the building. The movers started to bring one box at a time on the elevator to my apartment. They seemed to be taking their time; there was no rush at all. 8:30. Another middle age man arrived to help with the move. Now, there were now 4 men. This man did have a sense of urgency to get the job completed and told the other workers to move faster to get the job completed with the allotted time. They only had 45 minutes to get the job done.

This man had a way to bring 3 boxes at a time up stairs. I was worried that they would not finish before 9:15. Time move completed. The movers finished unloading at 1:00a.m. After a long while of waiting in my new apartment, the movers had not come back upstairs to my apartment. I took the elevator downstairs and saw one of the movers sitting and watching television. I asked him if he was off the clock. He answered that he was off the clock, because he had hurt his back earlier in the day.

By this time there only two men working, but I was paying for 4. Around 12:30 a.m., the movers were about to leave, and I had to ask them to please assemble my bed so that I would have a place to sleep. I was very upset with the quality of the service. The movers then lifted the heavy mattresses and assembled my bed. After they assembled my bed, I thought they had other boxes to bring up stairs. I did not see the movers again. I paid for 4 men to work I only ended up with 2 men working. Before my move was completed, there were only 3 men working on my move.

1:00 a.m. at 2. For the last 45 minutes of the move, I had 3, but for most the move, there were only 2 men working. The movers did not let me know when the move was completed I did not get information that the moved was completed, the movers just left.

He called back at 9:41 am & told me that the movers were "finishing up" with a difficult move, that it would be around 1/2 hr (it may have been 20 minutes) and the movers would be over to our place. After over an hour, I still didn't hear anything so called at 11:02 am. I again spoke with Jarred who told me that he'd get in touch with our movers. He called me back at 11:35 am and told me it would be another HOUR. At 12:36 pm he called me & said that they were finished and headed to our apartment. They showed up just around 1:00 pm. We went from a 7:30-9:00 am time frame, to a 10-11 am time frame the DAY BEFORE OUR MOVE, to having someone finally show up around 1:00 pm!

Now, tell me, how do you think I, as a customer, feels about that? Does that seem "reasonable" to you as a representative of All My Sons? My next issue is a broken item. The one item that has been with me for over 20 years and has been in my family well over 40 years, gets broken. It is a tall lamp that was my grandmothers. It cannot be replaced. There is no amount of money or any words that can possibly make up for it now being broken. I have moved with this lamp at least 6 times. I moved from AL to WA with it. The one time we decide to utilize a moving company, it gets broken. I cannot express the anger and heartbreak I am feeling. As you read this, I'm sure you're thinking - it's just a lamp. But, as mentioned above, this was something my grandma had for years and was given to me when our family had to sell the home they had lived in almost her entire life.

To me, it is not just a simple, replaceable item. This is a follow up to the above Facebook post I made. Several weeks ago, I sent in the claim paperwork - with pictures, a letter of what happened, notarized it like it was required. I received your offer letter today for $60. The lamp that was broken is over 65 years old. I CANNOT use it. It CANNOT be replaced. I am posting everywhere I can find and tell everyone that will listen to me to NEVER use All My Sons. This experience has been nothing but a nightmare I cannot recommend this company to anyone. The only positive I can even think of is that, once they finally arrived, the movers were quick to get things out of the apartment. But the broken lamp along with the extreme lateness, just negates all that.

The 3rd mover did work at the second location, scuffed a doorway but said it was because the furniture was too big. He was extremely forceful about a tip also. He came back to leave his number if I needed side jobs done...I called to complain and got the dispatcher who was extremely rude and condescending (I am female). He admitted the guys were tired because it was a busy move day but would not relent about crediting my account. I have moved several times and this was a nightmare. No stars if possible. This company will low ball a quote and hit you with all of the extra's when you have no chance to bargain. The two guys that moved me were nice but were not built for moving furniture.

However the guys were so slow and tired because they had been working since early that morning so it took them 6 whole hours and I had to pay over $700... For a 1 bedroom! Don't do it!!! The manager was also very rude to me each time we talked and I tried to share my case that every expectation I had was not completed. The worst part of all was that they charged my card in the middle of unloading for $565 and so my thought was the manager realized they were going too slowly and that was going to be my total no matter what. Why else would they charge then and not at the end? But after they had left, they called and said they were sitting outside my apt and would be there till I paid the other $150 that I owed because they didn't finish till 11:15 at night!

As a young woman I felt completely taken advantage of and pressured so I paid it. This was the worst example from not only the movers, but the management! He actually argued me by saying his guys deserved all that money because they had been working hard since 6 am! If you ask me, they are to blame for over-working their movers. How could anyone be expected to do their manual labor job effectively for 17 hours!? If I had these guys first thing in the morning, I guarantee you it would have taken 3 hours. It is not my fault that they were tired and slow at their job. I should not have to pay for that! This is not the last they will be hearing from me because this whole experience was completely unfair and ridiculous. They don't even deserve to be called a business by the BBB if this is how they are going to treat their customers!

On the day of our move, we heard nothing from All My Sons. We called them around 4 in the afternoon to get a status on the truck and movers. We were told their first move was taking longer than expected because the people 'lied' about what they had. We were told it could be 6 or 7 PM before they got to us. Upset and tired of waiting, we told them we would be calling back at 6 PM to get an updated status. At 6 PM the "Manager" informed us that because of the rain, they would have to reschedule our move for Saturday afternoon. Again, I notified them we had a lease expiring and HAD to be out by 5 PM on Saturday. He could not guarantee it and kept on apologizing. While in most situations I can accept an apology and a re-schedule, but when you're talking about money that is going to have to be spent because I am not out of the apartment, your apology means nothing to me.

My wife and I had to rent a moving truck and do the entire move on our own in less than 24 hours. I'm a Marine Corps veteran with a back injury from an accident while on Active Duty. I can't lift the heavy items that were required to be lifted. All My Sons doesn't seem to care about that, and instead they schedule 20 moves in the hopes that 10 of them cancel, so they can meet the requirements of the 10 customers that still need to be moved. I have filed a complaint with the BBB and will be on a social media blitz to spread the word about this company. I have also contacted Consumer Reports with WSB-TV in Atlanta about this company. I will not stop until they are no longer doing business in the Atlanta area. You cannot treat people the way they treated us and expect to just continue to do business as normal. Consumers drive markets and in this market, this consumer will drive you out!

They said the credit would be issued the next day since it was so late in the day - it was 12:30pm on a business day. Then four days later they tried to blame it on the bank then said they had to wait for my payment to go through. It went through immediately on my cash card that day. I am still waiting for the credit going on five days. Then I called about glass they broke and the man with a heavy accent claimed he was not working the day of the move. Although we spoke to this man three different times the day of the move. He said a guy named Josh worked that day however when I called for the owner due to the two trip scam "Josh" was unavailable all three times.

Originally Josh said he was the owner when I questioned the hidden costs of fuel plus tape, etc. Hence why I know that the guy with the accent was the one I was speaking with the day of the move. Josh called me first thing and said to call him with any problems however when they tried to sell me on the two trips in the first half hour of the move I called Josh. He was unavailable for the rest of the day. So now the guy with the accent says he did stop in to the office the day of my move and he does start to recall the three times he spoke with me. He did then recall the broken glass that he spoke to the moving men about. The moving men did a really good job they got things done fast.

However one announced that they do take tips as soon as he greeted me which I did not like very much. I always tip movers good but none has ever been that way about tipping. Now as far as the glass they want us to get an estimate on how much it will cost and he said something about only giving me so much per some measurement ie they do not replace things they broke in full. The bottom line is I would not hire them as they are so dishonest. It could have been much worse if something had really gone wrong like a major breakage. I would not risk another move with this type of dishonesty that is the operating procedure with this company.

I was put on the phone with the owner, he rambled on and on, item after item, of extra charges that were never disclosed to me. In particular, not in the prior phone conversation we had. The most egregious of all was that he wanted me to pay his employees for overtime. When I mentioned this to his employees, they said "We get this all the time", followed by "We work for tips only". Now, how can the owner demand overtime for his employees when they work for tips only and are not paid? Someone at All My Sons Moving & Storage is lying.

I felt sorry for the three guys and gave them $120, which was $40 a piece. This just added to my costs. The price should have been $1160 according to the 20-minute phone conversation I had with the owner, but it would up at $1700 with tip (which I paid only because they said they weren't paid). That is a 46% charge over what I was told by the owner during our 20-minute phone conversation. In addition, All My Sons Moving & Storage sent a truck far too small, either on purpose or because they are incompetent to complete the job in one trip. They wanted to go back and get my additional belongings that they couldn't put on the truck the first time. That could have doubled my price because at that time the employees that "worked for tips only" were on overtime for their boss.

After being coerced out of an extra $540, I wasn't, nor couldn't afford to have them continue their pre-meditated, well-orchestrated scheme. Now, I still have a house full of belongings that I have to pay another moving company to move. What I was lead to believe was going to cost me $1160, is going to cost more than double because of All My Sons Moving & Storage. This is just the tip of the iceberg as far as this scheme went. It went on to include an attempted fuel surcharge, tape, cardboard, overtime, and things I don't even know anything about. This was a total scam from beginning to end. I'll get by, but some customers with limited funds could wind up losing half of their possessions to this company. It's no wonder that they also have a "storage" facility. How many poorer people's belongings are in there?

Not a big deal but I would assume being a big company they would be able to keep things like that straight. We pulled off the roof of the shed, and they were starting to be reticent about the move. Granted, the roof has shingles and it was heavy. So I said I would take off the shingles and plywood so it would move easier. As I am pounding off the plywood, I hear their truck start up. No biggie I think. They're just backing into the driveway so we can load this. I get part way done and look around, and all 3 guys are nowhere to be found. I get a call 10 minutes later from one of the movers, and he says, "My boss says we can't do this. It won't fit on the truck". I specifically asked for a truck big enough that it would fit, and talked to each person before the move, to make sure it would work.

So here I am, with the roof partially off and torn apart, with no moving crew and no truck. I call the office, and get told that it won't fit on the truck and that they would not do the move. It was the only weekend I had to get the shed out or I lost it. Extremely frustrated and near breaking down. I called U-Haul and rented a truck and trailer for 4:30 that day. I called my wife and she called a friend, and we moved the thing ourselves. I am extremely disappointed with the work crews ethic when the going got a little hard, and the lack of courtesy I got showed. They left so fast, one of the guys left his full energy drink. If any of you at All My Sons are reading this, I want you to know, 2 women and I moved what you said was too hard. I guess in the end it worked out better. It would have been over $500 to have All My Sons move it, but the U-Haul truck and trailer only cost $75.

One hour before Ezekiel determined that they had one hour of work left, he proceeded to stop working and started processing our payment. The other two stood around, so I said "So I have you guys until 11:30, right?" I even named the time that I was paid up to. They said yes, so I put them to work moving the bedroom furniture and putting the table back together. When I turned around, they were pulling out of the driveway. At 11:10. I really, really feel cheated. Don't even call them. I certainly won't ever again.

Well after they started unloading they stopped and we had to pay them right away. They charged us triple what we were told up front. Over $900 to move us 20 mins away. They even charged us for boxes because they said they ran out of ours, which they hadn't. I found 10' unused boxes and three rolls of tape. After they were paid this ridiculous amount they informed us that our entertainment center was broken. We later found several more things were broken like glasses that they left shattered in the floor of our apartment. They just threw stuff in boxes and didn't seem to care if things were broken or not. So I would not recommend this company to anyone. Should have done more research before we decided on them.

I called back and she picked up again. I asked for a manager and she said "you know what! I AM the manager!!" I then stated to her "that's why you all don't have any business and why there are over 200 complaints against your company." She then screamed " OH REALLY IS THAT RIGHT?!" I then hung up on her and called 2 Men and a Truck. When I told the sweet receptionist what had happened she said they hear these stories about them all the time. How in the world are they staying in business?!

The next day at 9:05 am when no movers were at my house, I again called their office. The person who I spoke with said there was no record that a 9:00 move was scheduled, that they didn't have any rule that movers couldn't work past 7:00 pm. and that they would be there around 3:00 pm to move my stuff. At that point, I found another moving company and luckily that worked out great. All My Sons spent all their money on a fancy web page and great phone messages talking about what a wonderful "family owned" business they are. NOT! DO NOT USE ALL MY SONS MOVING CO. I have never had such poor response in doing business with any company!