Blue Mountain Cards Reviews

I signed up for a free trial for the purpose of testing it out to see if I liked it. I made a point of writing down the date I would need to cancel it by in order to not be charged for the next month of service. I contacted them on the last date to cancel and then after I sent the email... I noticed an email from them the day prior verifying the credit card purchase for the next month!! They charged my account the morning before the last day to cancel... 2 days before they should have. I contacted them and told them I was unhappy with them charging my account prematurely and they responded with "sorry but once the payment is processed they cannot reverse charges." Buyer beware! Don't trust your credit card with this company.

So, I tried the eCard service, and I decided I didn't like it and wanted to cancel. So I tried to follow the instructions to cancel, and went through a painful call automation process. Even though they did find my account on the automated call process, they still didn't cancel!

Love Blue Mountain. Try sending their talking gray rabbit with a British accent. If you can pen a rather funny and personal note to the recipient, it is simply the best and most amazing card on the internet. Their Christmas greeting this year goes beyond what's out there. Thank you, Blue Mountain. You are the best.

I've been subscribing to Blue Mountain for years. Over the last year, however, they severely reduced the number of ecards available to subscribers. And the cards they left as options are terrible. I've submitted my subscription cancellation and am already using another service. DON'T WASTE YOUR MONEY!

I really enjoy Blue Mountain Cards and the cost is nothing compared to buying and mailing cards that are just discarded later! With these cards, you are able to send them to arrive on time - no mail - and at no extra cost! My family and friends are always happy to receive them!

I have been using Blue Mountain Cards for at least four years. I pay a yearly fee and have never had any problem with seeking further payments or with the payment procedure. I send about 100 cards a year for about every reason. People love to receive them especially with the music and animations. I can usually always find a card that is perfect for what I am looking for. I was amazed to read some of the negative reports because I have had nothing but positive experiences so wanted to share that.

This company's mission is to steal as much money they can legally get away with this. When you sign up for the "free" service they require a credit card. They then start automatically charging you a monthly membership and billing your credit card. I tried to go online and cancel but there were "tech" issues and it took several phone calls to stop this. By this time they had already charged me for service that I never wanted, and they refused to provide a refund. How can one trust a company with these types of business practices and ethics... Rip off.

I have tried on numerous occasions to contact this company and cancel my membership. I have tried to update/reset my password and have not received a response to this request either. I have contacted my bank to stop payment on the monthly charge of $4.99 but each month Blue Mountain has found a way to skirt this stop payment by changing the name of the account. This is NOT a reputable company and I strongly urge anyone not to join this online card company!

This site has nice cards, but if you want to cancel your subscription, it is impossible. Have tried many times to log in with my e-mail address and password, but the site states they are incorrect every time. All I want is to cancel. I don't use the site. What a rip off!

My experience is the same as the previous one except that it is going on for 2 years. They deduct the money every month and we can't stop it. I am contacting the FTC and ask them to help me, DO NOT USE THIS COMPANY.

I called to cancel my subscription because they don't have the cards I want. The first time the automated system hung up on me. The second time I called, the automated system gave me the run-a-around for five minutes. I repeated the spelling of my last name six times before it told me a representative needed to speak with me. I was put on hold, with a message that there was an extremely high volume of calls. I waited so long I forgot who was the on the other line. I will say though once someone answered my call after fifteen minutes, they were very helpful and canceled my membership right away.

I did the trial, sent the cancellation email the day before it was over, was charged anyway, sent another and they refuse to refund the charge. Tell me I HAVE to keep it another month. The WORST customer service ever and all over $5. Save your time and money and find another e-card provider.

I signed up for a trial, after I tested to send myself a e-card, I didn't like how it worked so I decided to cancel my account the second day. However, the site doesn't allow you to cancel, you have to call them. But the number provided on its website had never worked, it reported having "technical difficulties" and asking me to call back later. So I tried again the next day, same thing happened. I tried call them numerous times for three straight days, none of my calls got through. My trial period is about to end, so I guess they will just go ahead charging me for a service that I've never used. It feels they're total fraud. They lure you to sign up and then prevent you from closing your account so that they can keep charge you. Not sure what I can do at this point. I sent a email to them asking to close my account. Haven't got any response back. I'm very disappointed and feel cheated by this website.

I signed up for Blue Mountain Greeting Cards. Created a personalized Christmas card, uploaded my address book and didn't even get a 10% send out rate. However after I saw how the cards come in to someone's email I am so glad. It is one big advertisement for a low technology e-greeting card. I am so disappointed I tried to cancel my subscription not even 24 hours later. Supposedly you can talk to a live agent, however after a series of phone prompts that take you to cancellation, you have to say your phone number and last name and the automated system cannot recognize either, so it states there are problems call back later.

Started the free trial then found the eCards do not play in Facebook... it only allows you to share a link that does not show the full initial graphic so the recipient does not get to see the nice looking card until they click on the link. Because of this, I decided to use another eCard service. I immediately went into my BlueMountain account to cancel and selected the Cancel link. Unfortunately, the link does not allow you to cancel, it just gives you the phone number for customer support. The notice says that the automated phone system for cancelling is available 24/7, but when I called it said they were closed. I assumed it was for the holiday (Thanksgiving) since they are supposed to be 24/7.

We ordered up ten Thanksgiving cards and received confirmation that they would be sent out electronically on that special day. Despite that, only four cards were sent out... for a miserable 40% delivery rate. What's up with THAT?

I have used Blue Mountain Cards for several years using their Create and Print to send personalized cards with envelopes. I have sent over 500 cards. As of October 1, I cannot get problems resolved. I am leaving Blue Mountain after all these years because they cannot resolve problems with Create and Print. I guess, from reading so many other reviews, that now I will have a problem canceling my subscription. But, will hope for the best response from them on this issue.

bluemountain.com is a SCAM web to cheat customers e-card purchase with credit card and continue charging the credit card monthly until you discover it. I purchased one time e-birthday card $3.99 to a friend. It continue charging me every month and escalated to $4.99 until I found it and reported to American Express. bluemountain.com should be shut down for dishonest business practice to scam and cheat customers. I would give zero star to this company!!!

The cards are beautiful and everyone I send them to loves them but, I didn't read their privacy policy and data protection policy properly before subscribing (it is pages long and I just wanted to buy an e-card not spend hours reading through these long contracts). Anyway, when you sign up, you are signing up to them selling on your email address and other details to other companies and since I subscribed to Blue Mountain, I have been bombarded with spam emails from US marketing companies. It is very intrusive and feels like a breach of trust for their customers.

I rated 3 stars so as not to be held liable for slander while I state the facts. I called Blue Mountain after learning that I had been charged $3.99 per month for 15 or 16 months because I created an account for one time use that was set to expire at the end of the month when I opened the account. I sent one card. What I did not realize (because it is not noted clearly on the home page after logging in) is that the account would auto renew every time it expired. I called Blue Mountain Cards and spoke to Anne ** of the customer support center. Her supervisor authorized a refund of three months worth of charges, but refused my request to refund all but the first month of charges. She also refused my request to produce to me record of my electronic signature when I opened my account. I understand this to mean that the company is charging me without proof that I authorized them to charge me again every month after the first charge that I authorized.

I am trying to cancel my "free trial" membership, but I doubt they'll let me. I sent 2 birthday cards that were never received. I tried to cancel online, but that is not allowed. I called their 24 hour automated system, but they kept misquoting my very clear Midwestern accent spelling of a simple name. Yeah, right. So now I have to call during business hours to speak with an agent, and I'm sure it will be another headache. I already sent them an email saying I will dispute the bill on my credit card!

On 4/20/2016 I tried to send an ecard with a $100 gift card attached. I received an error message saying I needed to provide a valid payment method. Thinking I typed my card number wrong, I tried again -- same message. Just to be sure, I tried once more just to be sure before giving up. Much to my surprise, when I checked my online statement later in the day, I found I had been billed for the gift card. I checked with the intended recipient, and sure enough, she received neither the greeting card nor the gift card.

I've subscribed to Blue Mountain for several years and never had an issue until now. I decided to try out the gift card option and attached a $100 gift card to an e-card, but my recipient never received the e-card/gift card and I never received a copy. I asked Blue Mountain for a refund and they said that's not possible because it's same as cash! They said they can resend the card to me, but I still have not received it. I ended up logging into my account and printing the gift card so that I can hand deliver it to my recipient. Lovely! I recommend not using the gift card option.

I've been a satisfied customer since 2004. Love the convenience of being able to send cards for various occasions in advance. The yearly fee pays for itself if you total up the cost of buying several store bought cards at $3-$4 a piece. I have HIGHLY recommended this wonderful website to friends and give it a 5 star rating!

Unfortunately the company not as nice as cards! I took advantage of a 7 day free trial period. I found some recipients could not open cards sent. Only desktop users could open cards, not phone users. I attempted to cancel during free trial period due to this issue. Blue Mountain system had technical problem. I attempted several times to cancel online, as directed without success. The customer support hours via phone do not cover well either. Your call goes into an automated prompt of no return! Blue Mountain refused return of $19.99 stating I did not comply with cancellation timely! Thus took my money saying too bad, so sad basically "got ya. Enjoy your subscription!" Customer Support needs to be redefined to Blue Mountain! It is a shame as the cards are nice. If only the company could try to communicate the same!

Six months ago or so they changed their website where you select the font, colors, etc. It is not working as the old one did and they, when contacted, said it was being corrected and it never has been. In addition, if you have a problem, they are very difficult to reach. Want to do everything by e-mail and it takes several days to hear back from them.

Everyone who falls for the scam that is a 7 day free trial from Blue Mountain soon will know how difficult it is to cancel their membership. You have to call them up, wait on the phone for hours, and then argue with a representative, if you are lucky. However, I found a solution that seems to have skipped all those steps. If you are like me you might have gotten gift cards (the Visa types) which you used almost all the funds on except for that annoying dollar and change leftover. It's not enough to do anything with really, so you just hold onto it. Use it for Blue Mountain in place of your credit card. I had a gift card with $3.03 and when the time came to charge me for the monthly fee I was declined and membership canceled.

I cancelled my account with Blue Mountain about 3 months ago and just last week I see that they charged my credit card $19.99. I do not want this anymore and I would like a refund as soon as possible. This happened before and I let it go through but I did not use their site. I would appreciate an explanation.

I signed up for trial membership for 1 month. I have been charged 19.99 for a full year membership. I have asked to cancel my subscription and requested a refund but have not received anything but an e-mail that my subscription will continue until Feb 2017. This company is ripping off their customers who only want a trial membership.

Blue Mountain sucks! Just sign up, but can't get the money back. I dislike the membership because I have 100 e-card that I need to send out, but it did not have the import function. I mainly need to enter one by one. Other e-card website are capable of doing that. If you have many card you want to send, make sure don't sign up with this company. Once you sign up, there is NO NO NO refund. I only sign up for the monthly service, $3.99/month. For the previous writer who sign up for one year, I feel so sorry for him/her.

Do not do business with this company. Signing up is a breeze, but cancellation is impossible. To make matters worse you are locked into a one-year membership. And all of the terrible reviews do not matter to the management of this company. THEY SIMPLY DON'T care.

I signed up for a one year membership. I had no intention of renewing for a second year because I found I did not use the service enough to justify the annual cost. My Credit Card was charged for the second year membership without authorization. I called twice but was left on hold for more than 20 mins each time. I left my number for a call back, but never received a call. I would say that their invoicing practices verge on illegal. I am from Canada and the company is based in the USA, so I have no legal recourse. BE AWARE OF BLUE MOUNTAIN CUSTOMER NON-SERVICE.

Just want to add my ill feeling to the multiple other dreadful reviews of this company. They "offer" a short, "free" trial period when you submit your credit card details. They take the money at the earliest point and then refuse, even after you have tried to cancel during that time frame. They have very unscrupulous business practices. Once they have your card details they take the money and refuse to refund it. Sadly I think people will only read these reviews after they signed up but surely any decent company would not want a list of comments like these read?!!

We sent a Hanukah and gift Card to our daughter 4 days before the holiday. She never received the card. We had her check spam and junk folder and still no card. First we tried to call their customer service phone. Most of the time we kept getting disconnected due to their VRU asking to say your last name but not recognizing the letters - I must have tried over 20 times and only got past that point 3 times. Then I got past this point, I couldn't get a human. Just got useless information and then the system hangs up. I think they close at 2pm PST - which is ridiculous in today's environment.

On 11/07/2015, I opened a BlueMountain.com account for the express purpose of sending my brother an e-card for his birthday, which was the following day. I paid $3.99 for a one-month subscription, and thought that was a reasonable price, since it was close to what I would have paid for a regular greeting card. I did not receive a payment receipt, but my checking account was debited for the purchase.

I created an account to send my dad a fathers day card a couple of months ago. After canceling my account, I was charged anyway and they refused to give me my money back even though I had proof that I cancelled the account. They continuously gave me the run around when I tried to get answers they gave me a "month of their subscription" - except they didn't "give" me anything. The money they took from me was what a months subscription costs. They overdrew my account by 5 dollars, but I ended up paying $40 for THEIR "mistake" in overdraft fees.

Chose card. Went through steps. Then went to another page to post or mail. Then when I went back to it --- it was all gone. Don't have any way to SAVE??? Ridiculous. Get with the tech program. This is behind the times.

I've never voluntarily had any relationship with this company, but recently someone used it to send me a greeting card. Immediately I started receiving several junk emails daily of a pornographic nature. Please don't do business with this company; you're simply paying to have the recipients of your "greetings" harassed.

I wish I had read this site's reviews beforehand. I signed up for a trial (the cards were all not delivered) and was never told when I started getting charged. I tried to call, and there is no way to contact them by phone and talk to a real person. When they started they were great, but this is very shady business tactics to be using. I will not ever use them again, nor will I buy American Greetings cards; they are one and the same.

I wanted to send a few bday e-cards so I went for the 7-day free trial but had to join and pick a membership fee. The first time I picked a 1 yr subscription, gave them all my credit info and password. When I went to log in I was told my email and password was wrong. Thought maybe I made a mistake. So I reentered all the information again. SAME MESSAGE. You cannot call or email this company to complain. Now all my info is with this company and I have no subscription.

The company does not allow you to cancel your membership on the website if you signed up for a trial membership. I only used the service, because I was late in sending a birthday card to a family member. So I didn't need the service permanently. It was a one-time need. So I was very disappointed to see that, because the site does not allow you to cancel, the company continued charging me for the service. I called to complain, and the customer service agent said that my membership would expire at the end of the month. So they had charged me for another month. I complained, and he promised that I could use the service to schedule e-cards to be delivered for up to a full year, as long as I send them before the expiration date of my membership. I tried sending a card. The site did not allow me to send a single e-card. It reported that my membership had been cancelled. The employee lied to me.

I signed up for the free 7-day trial and sent one card and then cancelled my account on their website, or so I thought. They keep charging my credit card $3.99 and even twice on the same statement. When I saw that I was charged $3.99 on July 17th, I went back into my account and cancelled again on August 15th and then they charged me again on August 15th.

I just signed up today, August 2, 2015, for a one-month trial for $3.99. My seven-day trial begins now, and I am already having a great deal of difficulty with this site. First, I could not understand how to print out the card so that the inside of the card would be printed on the correct side. I printed these over and over and over, and I then tried to locate a phone or address of Blue Mountain Cards to seek help. There is no phone number available on a Sunday, evidently, and after reading all the reviews on Blue Mountain, I am very discouraged. Luckily I used my checking account rather than my debit card, and tomorrow I can stop payment at my bank. I agree that this company is only after our money, not customer satisfaction.

I tried to order a card from them and it was not an easy process. Once I was finished, I waited for the card to be sent but it never was sent. However, they charged my account three times!! When I emailed them about it, they only ever had excuses and were very condescending in their explanation. NEVER do business with them!! They withdrew from my account without permission after I sent a written request asking them not to ever withdraw from my account again. I incurred 140.00 in fees because I didn't have sufficient funds in my account at the time of the withdrawal. They didn't have permission!! Can you please look in to this? My phone number is **. Thanks.

I decided to give the 7-day free membership a try. Today is the last day of that trial. I've been calling for 3 days to cancel my trial membership and at this time have tried 32 times to do so. The automated system will not make the cancellation and states I need to speak to a customer service representative. Then immediately gives a message that they are having technical difficulties and then tells me to call back later. This whole thing is a RIP OFF!! They will not let me cancel and now the only way I can retain my money is to dispute it with my credit card company and if that doesn't work I'll have to close that credit card account by calling the card lost so future charges can't be made. STAY AWAY from Blue Mountain!!!

I signed up for Blue Mountain Cards monthly using an old AOL account email. I never received spam mail on this account. After signing up with Blue Mountain, that inbox is now full of spam. So not only do I agree with other reviews of Blue Mountain, add this as another crummy money-making scheme of theirs - they sell your email address.

I tried registering online at least 3 times, to no avail. I would rather purchase the Blue Mountain Cards directly than to deal with the online membership. It is a nightmare.

Incredibly frustrating to deal with. Was unable to personalize cards and they refused to refund my money. THIS WEBSITE is HORRIBLE! The Program will not allow me to personalize/type in any message. This happened before and I missed my best friend's birthday because of it. It says type your message here but when you move cursor to the box it closes/turns pink and you can write nothing. Once again, I wasted 10 minutes trying to get it to work. I have paid for several months because I forgot to cancel and have gotten nothing but aggravation out of it. What a ripoff this has been!!

I signed up for one month, sent 2 cards and neither were received.

Shady business practice of not telling you when your trial membership ends, automatically charging you and refusing to refund. I missed the trial membership cancellation date by under 24 hours or at least according to my calculations it was a day. There is NO place where it tells you where your trial membership ends so you don't have a clue. HORRIBLE HORRIBLE BUSINESS PRACTICES!

I was chg'd after I cancelled my free trial and was told I would not be refunded. A real rip off company. Don't sign up.

They did not refund my money though I only had the service for ten days. They are a professional group, but more interested in your money than your satisfaction. I'd hate to see anyone else make the same mistake I did. Please don't join this Gypsy organization.

I purchased 3 cards from Blue Mountain last year. The first one was delivered, the other 2 not. I have not bought anything from them this year (2015). However every month there is a charge on my credit card for a $3.99 card US. The conversion rate is usually around $5.11-$5.15, plus the .15 fee. I have emailed them to stop the payment...as yet they have not. The next step is to cancel my credit card which is very inconvenient.

I just signed up for a one week trial. I twice today created a mother's day card and then went to look for pictures to add. I was away from my computer less than an hour the first time and a couple of hours the second time. Busy day today. Both times the screen had reverted to the original screen so both times I lost all my work. It was a lot that I wrote too!!! I really can't see how there isn't a save option or a warning. There should be an automatic save. :( :(

I have been using BM for quite some time, like years. I haven't had issues with billing but then back in the day BM didn't have the 3.99 offer. Just a free trial and then I enrolled. When my CC expired I didn't renew and they sent an email that they couldn't renew, which was fine as I took a break. If I were having auto pay and didn't want the membership but BM was still withdrawing, call the bank or CC co. And tell them to block BM. I have had issues with cards not getting sent but I thought perhaps the receiving end may have hit the spam folder. I also tried to send 20 at a time and can't tell which ones were not sent. BM needs to respond to all the complaints and advise how they fixed. The one issue I have with them is the limited card options. BM what are your thoughts?

I downloaded a greeting card app to my mobile named, "Just Wink." The app indicated that there could be, in-app purchases. I browsed the app briefly, but did never create an account. Thus, I cannot sign in. Suddenly, I see my checking account in the negative, for a $19.99 amount from Blue Mountain, OH. Whom I have never heard of. I also accrued a $35.00 overdraft fee when my bank paid my car insurance, which I had the funds for before this hack.

I signed up for a short term membership to test this service out. I used the service for what I thought was the period I had signed up for and then stopped using it. Some time later l decided to go ahead and get a long term membership. I set up a card to be sent expecting to be told that I would need to renew my membership in order to send it. But the card went out with no such message so I checked my account and noticed that it had a "date to renew." Wait a minute, I did not set this up to renew!!!

Wish I visited this site before I signed up with Blue Mountain's free trial. Won't waste everyone's time repeating the details of my experience since it's exactly what many others have experienced, sign up for a free trial, cancel well within the trial period, received an email saying the account is cancelled and no charges will be processed. A day later they charge me $19.99. Not sure if this happens to EVERYONE who signs up for the trial and cancels within the 7 days but it sure happens to a lot of people. Don't take a chance, use American Greetings, I used them for years and never had this problem.

DO NOT DO Business with this company! I did NOT want to continue the paid subscription with this company. I marked my calendar to be certain I cancelled before the renewal. When I went to "My Account" to cancel, it had (in advance of my cancellation or renewal date) already said I could cancel but it would not take effect before the next YEAR... That is a few days ahead of the renewal date, PLUS one more year! I first went to cancel on November 14th, 2014 for a subscription that per my calendar was set to renew on November 16, 2014 (over a weekend). There is NOT one single place on the website that shows me HOW MUCH they intend to charge me! There's not ONE single place that shows if the company intent is to try and ding me for one years, two years, or what? And what Dollar amount? I thought this was illegal? I thought that they could not send an authorization through to my bank without me knowing how much and authorizing the purchase!

In April 2014 I had sent out quite a few Easter cards that all went through. The next day I went to send a birthday card & got a message that sounded that they were having trouble with their site & would send me a new Password, I never received it. I tried calling (even tried to call American Greetings) but all I got was a recording. Next, I tried e-mailing & also went on to the Chat Line but none of these worked! I have been a customer for a few years & never had any trouble so this is very frustrating!!! I haven't been able to speak with anyone or get an answer as to why suddenly my Password wasn't working or why I hadn't received the new one they told me they sent. I have been paying for several months without being able to use it, my account is up in December but as I have read other people's complaints I'm afraid that they are going to keep billing me for I can't get a hold of them to cancel!!

Printable greeting card subscription - I subscribed to the one month service for $3.99 and attempted to print a card. The quality was horrible (not my printer ~ I have 2 high quality printers, both print beautiful photographs), so I decided to cancel and not attempt to print anymore. I requested they cancel my membership and refund my $3.99 (this was probably within 10 minutes of subscribing). I received an email back telling me they would cancel my membership, but that it was in still in effect for the month. What exactly was canceled then?? It was only a one month subscription! And I am not using it! They did not credit my credit card and did not mention the refund I requested, so I emailed them back and demanded the refund. I heard nothing... so I have disputed it with my credit card and received a credit (love Amex!) and am filing complaints wherever I can, which is exactly what I told them I was going to do if they did not refund my money.

They do not know me even if they collect $3.99 just a few days ago. After reading all the complaints I understand that this is just a scam. I really liked the cards and probably sent 10 in the last two years so you can see that I am on the losing end of the deal. I will try to cancel but I see that is hopeless. Maybe I can deduct it off my taxes as a very bad business deal.

In 2007 I opened an online account with Blue Mountain ecards so I could send my daughter a birthday ecard. They have been taking $ from my checking account since April 2007. I have sent one ecard during this time, in April 2007. I late 2007 realizing that I would not use this service again. I contacted Blue Mountain to close my account. They required my email address, however none of my email address could be found in their database. It's $3.99 per month, and I have now spent $335 for one ecard. It is shocking.

I never signed up for this service. I don't even know what it is exactly. But, in May, I had an automatic debit of $3.99 from my account. When I called my bank, I was told to contact the company, Blue Mountain. I tried calling but cannot reach a human or leave a message. I've tried sending an email, but do not get any replies. This month, my account was debited again for the same amount. I tried again to call to no avail. I figured I'd just try to "cancel my subscription," even though I don't have one. But, when I put in my email address, the company says I don't have an account - proving even more that I never signed up for this service. So, I have no way to stop the automatic debits unless I cancel my debit card-- which is tied to my electric bill, my gas bill, etc.

I am a customer from outside the US so can't call any numbers. I signed up for the 7 day free trial membership last Monday night as it mentions I could cancel at any time during that period. I sent them a message through the website (no direct email address is given by the way, just a contact form) 2 days into my trial period with no response as of yet (has been 72 hours so far). I also went onto my online account and cancelled using the 'Cancel Subscription' link on my account page. I will also email them and American Greetings directly to confirm cancellation. Luckily as coincidence would have it I received a new debit card yesterday so just cancelled the old one that I set up the membership with - if they still manage to charge me I will go mental!

My wife decided to use this service to try it so then accepted the 7-day trial. Three days after, she decided not to go through with the membership and informed me she wanted to cancel. I told her to give me the appropriate info, and as I was off I would handle this for her. I had her credit card number, the zip code tied to the credit card number, the password for the Blue Mountain account as well as the customer acct number they assigned her and finally the e-mail address she sent the info from. After waiting for 37 minutes for a rep, I was told that I could not cancel that only my wife could cancel. When I tried to explain that with the info I had I could have my neighbor call they still couldn't see the logic. DO NOT USE THEM!!!

I have been a BM customer for a number of years, have never had a problem before now. I just realized when I looked at my bank account online that they had withdrawn $19.99 from my checking account without my authorization. I, too, tried contacting them for an hour today via phone and chat without any response whatever. I finally sent them an email demanding they credit my account for their charge.

I received a charge from Blue Mountain on my credit card for $29.99 in Feb. Contacted company by phone that day and of course you can't speak to a person. Email the company that same day, with my complaint and requested a refund. It took them 7 days just to reply to my email. They told me that I need to cancel my membership that I don't have. I responded to their email again, request a refund because I don't have an account with them. It's been over two weeks with no response. PLEASE AVOID THIS COMPANY AT ALL COSTS.

In 2003 we ordered and in 2006 we cancelled the order. In 2003 it was placed on our Visa card but we could not get Blue Mountain to cancel so we cancelled our Visa. Somehow Blue Mountain has gotten our bank account number and has placed it through our bank. Since 2006 they have charged to our account without our permission. Blue Mountain is a division of American Greetings.

Agreed to purchase a card via a special 1-time membership fee of $3.99 renewable annually. Discovered when got annual acc't printout from bank that the charge was MONTHLY for a year: $3.99 x 12! Called and protested, company was unrelenting, insisted we'd agreed to the terms. Pretty sneaky, deceitful; pretty expensive greeting card for $40! Stay away. They're too typical of web businesses nowadays.

I had two relatives who had birthdays falling in the same month, so I agreed to a one month service to send the two cards. Blue Mountain enrolled my credit card in an "automatic renewal" service that I never agreed to or requested. The only way to cancel it was to enter in my "password" through their website but since I never signed up for their service I didn't have a password. I finally succeeded in reaching someone through their customer support to cancel my "subscription," but not before they had charged an additional 3 months' worth of fees to my credit card. They refuse to refund my money. This should be illegal if it isn't already.

I ordered a Thanksgiving ecard on 11/28/2013 but could not get it to go through despite repeated attempts. So I went ahead and paid the $19.95 thinking my subscription must have expired. The card still would not go through. Now I find the my subscription had not expired. I tried emailing their Customer Serviced. I tried calling their 888 Customer Service number but you can't get anything but recordings. I tried Live Chat but gave that up after a lengthy wait. I am out nearly $40 and no card, no service. They have emailed me that my card is still available. What good is it now??? I want my money back.

Because their chat allowed me to cancel and they gave me a confirmation #. It still hasn't showed up on my bank statement yet, when it does I'll feel better. But the fact that the chat is apparently a real person should be helpful to people....

Why can't you cancel something you didn't even know you were paying for? I NEVER said I would continue my membership with these people, and now I can't cancel the charge. You can't talk to anyone and they make you feel stupid that you can't find the answer to your question on their "extensive FAQs" online. What a load of you know what.

In a nutshell, Blue Mountain Cards (a subsidiary of American Greetings) appears to have a business model where they lure people into giving them a credit card number and then making it extremely hard to cancel your subscription with them. There are many, many complaints on a variety of scam, rip-off, deceptive practices, and better business sites on the internet. My experience was signing up for their "free" offer, for which they require your credit card and other information, and then not being able to cancel it, despite them saying that you can cancel at any time. Over a period of days when I tried to cancel online, it repeatedly said that I was not able to do it at that time (clearly having nothing to do with the time but rather a way of preventing you from canceling during the grace period). Then when I called the customer service number and going through their automated tree, I finally get directed to queue for an operator, and after 15 minutes am simply disconnected. Stay away from Blue Mountain and don't support American Greetings.

On 29 April 2013 I signed up for a 1-year membership, with 1-month free trial, for $19.95 with Blue Mountain eCards. I was unable to access my account after that initial use (sent 3 cards) and following useless back and forth regarding this problem decided to cancel on 1 May 2013. Imagine my surprise to discover being billed - without authorization - for a 2-year membership at $29.95! Blue Mountain's Customer Support sent me an email refusing to refund, telling me that I remain a member through April 2015! The company's bad attitude is amazing, and I will do my best to spread the word about the multiple complaints not only against this company, but also the poor WOT (trustworthiness) rating of its image server (imgag.com). Blue Mountain obviously chooses to engage in blatantly fraudulent and dishonest business practices. Stay away from Blue Mountain - Goggle them or any other company first before paying. And please get the word out on the web for people to stay away from this company! Thank you!

I stopped using Blue Mountain Cards about a year ago. I tried to cancel my subscription but was recently charged a renewal fee which I certainly had not authorized. When I phoned the number that appeared by the credit charge on my bill, I got a phone tree that never offers the option of talking with a person to complain and ask how it is that I can get my money to be returned. This is not a customer friendly company!

About five years ago, I signed up for one year of Blue Mountain cards and I have never been able to contact anyone at this company. And every year, my checking account has been debited for an annual subscription. My bank tells me there is nothing I can do about this charge and that I would have to contact the company. I wrote to their website with no response and tried to call them numerous times, but I always got an answering machine. Now again, on November 13, 2012, I was again charged $16.90. I am glad I finally found this agency. If you cannot help me maybe you can prevent her trusting consumers from being scammed as I have been since signing up this company.

Continuing membership charges - Like so many other people, I've tried (unsuccessfully) to cancel my membership. No matter what I do, they keep billing my credit card - twice in the last six months. I keep disputing the charges but they keep it up.

At one time I had membership with Blue Mountain cards, but I did not renew it. Every month I am charged on my credit card. I have tried repeatedly to phone them or email them but with no success. I have reported them to the fraud department at my bank and written to our local papers to warn people. I would not recommend this company to anyone and the public needs to be aware of what they are doing.

I have been receiving bills to my credit card for the past few months, and I don't want to use this service anymore. Please take me off your billing list. Thanks.

I canceled my subscription after the “free” trial - they didn't cancel it. They charged me the $14.99 and then I canceled online again. They didn't cancel it and charged me for the next month, 5/2012, just lately. So I sent them an email again and canceled it over the telephone. There is never anyone to talk to and they have twice billed me erroneously. I am very dissatisfied. I’m very sorry I went to their site. I will not do it again.

Why are you charging me for this item? ** OH, USD299 on 13/04/2012. I have not purchased any item from your company for several years. I have had this problem with your company before. Why don't you do something about it? You are not entitled to my money. You are obtaining it fraudulently. Please do something about it immediately.

The last two Blue Mountain Cards sent to ** were not received. Please address this problem. In both instances, I received from Blue Mountain a copy of the card.

I have many complaints, but the current one is concerning Easter cards. I sent a lot of cards to be delivered on Easter and they are already receiving them. Why? I'm contacting customer service.

I have tried contacting customer service for three months now and I have had no response from them. They have hours posted as Monday - Friday, from 8:00 AM - 5:00 PM. When I call their the listed number, I would receive a recorded message, follow the prompts, but then they would get mysteriously disconnected. I want to cancel this membership now.

I decided a follow-up might be good! I am still dissatisfied that I had to go through all this, and I will have to continue to check banking to make sure a credit is done. Before posting here I had sent another email, demanding a call or a number I can call to talk to someone. I got an email back again which stated to call the company, and the number given? Yes, It's the same one that no one answers. So then I sent the one I posted about here and got an email this morning.

I have been a satisfied customer for few years. I got my March 2012 bank statement, and there are two separate charge entries for Blue Mountain cards. I tried to reach someone. It wasn't going to happen. I called the number and the wonderful automated message put me through the wash, then said they couldn't find a membership for me and hung up!

I cancelled my membership years ago and for the last three years, they keep billing me every February. I have to dispute it via my Visa every year. You call their customer support and you are trapped in an endless loop of a multi-tiered voicemail system that gets you nowhere and eventually hangs up on you. You try customer service via their website and cancel your membership, yet again, only to be billed again the following year. This company is all about just trying to repeat bill people to gain revenue and hope that the consumer never notices it on their bill.

When I try to pick up cards from friends these days, I get a message that I need to use the number from the email. I don't see any number to use.

I am trying to contact someone who can explain the billing process and services. My Discover card statement shows they received payment for a 2 year membership on Dec 29, 2011. I have not been able to use the membership and would like some tech support to use their service. This is not the first time to use their service but this new purchase has not worked for me. I have enjoyed their card service and would like to get busy sending cards. Please help! Thanks, I look forward to an email or phone call soon.

I signed up for free trial on Dec 1, 2011. I since been charged twice and want to cancel. Second time was on 12/27/2011 not 30 days. Both were $3.99. I'm willing to pay one trial but not second time. Please cancel. Half the time, cards wouldn't work or send. Thank you.

I called about a month ago to cancel my membership. I am just making sure that my membership has been cancelled because I do not want to use Blue Mountain e-cards. I am not happy with the way they handle their customers. I need my refund back, please! That's all I am asking. They are trying to keep customers when they want to cancel their membership--that's very unprofessional.

One year ago, I wanted to use the 'free trial' of the service they offered--send an e-card at no cost. Before I had a chance to read the agreement, my husband clicked on 'order membership' for one year at $30.00. The site asked for financial information in order to set up a free trial. As I was discussing with my husband, he 'took over' and accepted the membership.

On 11/19/10, I cancelled membership with Blue Mountain with confirmation # xxxx. Charge was not cancelled from my AARP Visa November statement and is charged again on my December statement. I want this cancelled, please.

I tried to cancel the free membership but the time to cancel was on the weekend and I got a message that they were only there Monday to Friday! You cannot get through to a live operator and your emails "quote"the seven day rules!

I signed up for the 7-day free trial and 5 days later, when I wanted to cancel, I could not cancel without calling on Monday to Friday (I wanted to cancel on Saturday). On Monday, I called the number thrice and could not get to speak to a live person. I emailed them and got a nasty reply saying I had 7 days, which was really 5 as it is business days since no one is there on the weekends. I wanted to purchase $9.99 but was charged $19.99 to be able to print cards. In my email, I told them that I do not own a printer. No response or adjustment ever mentioned.

Two years ago I signed up for the free trial that was offered on BlueMountain.com. Their e-cards were not to my standards, so I decided to call within the given amount of time to cancel my subscription without any fees. E-card fans, beware. Good luck trying to get a hold of a human being when trying to cancel your membership or for any inquiry you may have regarding their site. This company is one of the most inconvenient, non-customer-friendly companies I have ever dealt with. Stay away from the website unless you like spending money on nothing.

I signed up for their introductory 30 day free offer but cancelled it within a week because it did not meet my requirements.