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I signed up for a free trial for the purpose of testing it out to see if I liked it. I made a point of writing down the date I would need to cancel it by in order to not be charged for the next month of service. I contacted them on the last date to cancel and then after I sent the email... I noticed an email from them the day prior verifying the credit card purchase for the next month!! They charged my account the morning before the last day to cancel... 2 days before they should have. I contacted them and told them I was unhappy with them charging my account prematurely and they responded with "sorry but once the payment is processed they cannot reverse charges." Buyer beware! Don't trust your credit card with this company.
So, I tried the eCard service, and I decided I didn't like it and wanted to cancel. So I tried to follow the instructions to cancel, and went through a painful call automation process. Even though they did find my account on the automated call process, they still didn't cancel!
Love Blue Mountain. Try sending their talking gray rabbit with a British accent. If you can pen a rather funny and personal note to the recipient, it is simply the best and most amazing card on the internet. Their Christmas greeting this year goes beyond what's out there. Thank you, Blue Mountain. You are the best.
I've been subscribing to Blue Mountain for years. Over the last year, however, they severely reduced the number of ecards available to subscribers. And the cards they left as options are terrible. I've submitted my subscription cancellation and am already using another service. DON'T WASTE YOUR MONEY!
I really enjoy Blue Mountain Cards and the cost is nothing compared to buying and mailing cards that are just discarded later! With these cards, you are able to send them to arrive on time - no mail - and at no extra cost! My family and friends are always happy to receive them!
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I have been using Blue Mountain Cards for at least four years. I pay a yearly fee and have never had any problem with seeking further payments or with the payment procedure. I send about 100 cards a year for about every reason. People love to receive them especially with the music and animations. I can usually always find a card that is perfect for what I am looking for. I was amazed to read some of the negative reports because I have had nothing but positive experiences so wanted to share that.
This company's mission is to steal as much money they can legally get away with this. When you sign up for the "free" service they require a credit card. They then start automatically charging you a monthly membership and billing your credit card. I tried to go online and cancel but there were "tech" issues and it took several phone calls to stop this. By this time they had already charged me for service that I never wanted, and they refused to provide a refund. How can one trust a company with these types of business practices and ethics... Rip off.
I’ve now sent over 100 ecards from Blue Mountain Cards online to friends & family for Birthdays, Christmas & New Year. I love that I can always find that special card to suit my recipient from the many available. All the cards I’ve sent have reached the addressees by email on time as scheduled or immediately as requested. My personalised message has always arrived as written by me. I find these cards so convenient - much easier than going to the shops, buying a stamp & finding a post box. Highly recommended.
I have tried on numerous occasions to contact this company and cancel my membership. I have tried to update/reset my password and have not received a response to this request either. I have contacted my bank to stop payment on the monthly charge of $4.99 but each month Blue Mountain has found a way to skirt this stop payment by changing the name of the account. This is NOT a reputable company and I strongly urge anyone not to join this online card company!
This site has nice cards, but if you want to cancel your subscription, it is impossible. Have tried many times to log in with my e-mail address and password, but the site states they are incorrect every time. All I want is to cancel. I don't use the site. What a rip off!
My experience is the same as the previous one except that it is going on for 2 years. They deduct the money every month and we can't stop it. I am contacting the FTC and ask them to help me, DO NOT USE THIS COMPANY.
I called to cancel my subscription because they don't have the cards I want. The first time the automated system hung up on me. The second time I called, the automated system gave me the run-a-around for five minutes. I repeated the spelling of my last name six times before it told me a representative needed to speak with me. I was put on hold, with a message that there was an extremely high volume of calls. I waited so long I forgot who was the on the other line. I will say though once someone answered my call after fifteen minutes, they were very helpful and canceled my membership right away.
I did the trial, sent the cancellation email the day before it was over, was charged anyway, sent another and they refuse to refund the charge. Tell me I HAVE to keep it another month. The WORST customer service ever and all over $5. Save your time and money and find another e-card provider.
I signed up for a trial, after I tested to send myself a e-card, I didn't like how it worked so I decided to cancel my account the second day. However, the site doesn't allow you to cancel, you have to call them. But the number provided on its website had never worked, it reported having "technical difficulties" and asking me to call back later. So I tried again the next day, same thing happened. I tried call them numerous times for three straight days, none of my calls got through. My trial period is about to end, so I guess they will just go ahead charging me for a service that I've never used. It feels they're total fraud. They lure you to sign up and then prevent you from closing your account so that they can keep charge you. Not sure what I can do at this point. I sent a email to them asking to close my account. Haven't got any response back. I'm very disappointed and feel cheated by this website.
I signed up for Blue Mountain Greeting Cards. Created a personalized Christmas card, uploaded my address book and didn't even get a 10% send out rate. However after I saw how the cards come in to someone's email I am so glad. It is one big advertisement for a low technology e-greeting card. I am so disappointed I tried to cancel my subscription not even 24 hours later. Supposedly you can talk to a live agent, however after a series of phone prompts that take you to cancellation, you have to say your phone number and last name and the automated system cannot recognize either, so it states there are problems call back later.
I called back several times and get the same result. If Blue Mountain wanted you to use an automated system to actually cancel effectively and efficiently, why can you not speak or enter your customer number that they provide? This leads me to believe that they make canceling a real struggle for the consumer. This is my opinion.
Started the free trial then found the eCards do not play in Facebook... it only allows you to share a link that does not show the full initial graphic so the recipient does not get to see the nice looking card until they click on the link. Because of this, I decided to use another eCard service. I immediately went into my BlueMountain account to cancel and selected the Cancel link. Unfortunately, the link does not allow you to cancel, it just gives you the phone number for customer support. The notice says that the automated phone system for cancelling is available 24/7, but when I called it said they were closed. I assumed it was for the holiday (Thanksgiving) since they are supposed to be 24/7.
I called again a couple days later but the automated system said it could not find my account...and that they were closed. I called again the following Monday around 5:30pm CST but again, they were closed and said to call back during business hours. This time it found my account, but what happened to the 24/7 automated system?
I called again the next day (now my 4th time calling) and was told the wait times were unexpectedly long. I was on hold for an extended period but finally spoke with someone who says they cancelled my account, but they couldn't give a cancellation number because I was cancelling the Trial Subscription, not a Paid Subscription. So now, I have to wait a few days to see if they actually cancelled my account and stopped the automated charge on my cc. Time will tell, but what a hassle. There is no reason to make someone go through so many hoops to cancel except to hope they don't remember to keep calling so that you can go ahead and charge them. I HATE companies like this... who have zero interest in serving customers.
We ordered up ten Thanksgiving cards and received confirmation that they would be sent out electronically on that special day. Despite that, only four cards were sent out... for a miserable 40% delivery rate. What's up with THAT?
I have used Blue Mountain Cards for several years using their Create and Print to send personalized cards with envelopes. I have sent over 500 cards. As of October 1, I cannot get problems resolved. I am leaving Blue Mountain after all these years because they cannot resolve problems with Create and Print. I guess, from reading so many other reviews, that now I will have a problem canceling my subscription. But, will hope for the best response from them on this issue.
bluemountain.com is a SCAM web to cheat customers e-card purchase with credit card and continue charging the credit card monthly until you discover it. I purchased one time e-birthday card $3.99 to a friend. It continue charging me every month and escalated to $4.99 until I found it and reported to American Express. bluemountain.com should be shut down for dishonest business practice to scam and cheat customers. I would give zero star to this company!!!
Also, they auto renewed and took payment for an annual subscription without any prior notification which I feel is disrespectful to their customers. Most companies I subscribe to email me to say my renewal is coming up and this is what they are going to do. I would have continued to use their service if it were not for these two issues but because of them I will be cancelling my subscription as soon as it expires.
I rated 3 stars so as not to be held liable for slander while I state the facts. I called Blue Mountain after learning that I had been charged $3.99 per month for 15 or 16 months because I created an account for one time use that was set to expire at the end of the month when I opened the account. I sent one card. What I did not realize (because it is not noted clearly on the home page after logging in) is that the account would auto renew every time it expired. I called Blue Mountain Cards and spoke to Anne ** of the customer support center. Her supervisor authorized a refund of three months worth of charges, but refused my request to refund all but the first month of charges. She also refused my request to produce to me record of my electronic signature when I opened my account. I understand this to mean that the company is charging me without proof that I authorized them to charge me again every month after the first charge that I authorized.
I am trying to cancel my "free trial" membership, but I doubt they'll let me. I sent 2 birthday cards that were never received. I tried to cancel online, but that is not allowed. I called their 24 hour automated system, but they kept misquoting my very clear Midwestern accent spelling of a simple name. Yeah, right. So now I have to call during business hours to speak with an agent, and I'm sure it will be another headache. I already sent them an email saying I will dispute the bill on my credit card!
On 4/20/2016 I tried to send an ecard with a $100 gift card attached. I received an error message saying I needed to provide a valid payment method. Thinking I typed my card number wrong, I tried again -- same message. Just to be sure, I tried once more just to be sure before giving up. Much to my surprise, when I checked my online statement later in the day, I found I had been billed for the gift card. I checked with the intended recipient, and sure enough, she received neither the greeting card nor the gift card.
I called my bank and I was told Blue Mountain attempted to debit my account each time I resubmitted! The bank, suspecting some sketchy activity, did not put those other charges through. The original $100 fraudulent billing sits in a "pending" limbo, inaccessible to me. When I contacted customer service, I was told the charge would be removed within 24 - 48 hours. That didn't happen. Now they tell me they have no record of a sent ecard or gift card. Well DUH! The point behind emailing them was that they charged me but did not fulfill their end of the bargain by sending the cards.
These people are clearly frauds. From all the similar comments I see, it's a wonder they still are in business. You use their services at your own risk. I am lucky that I have a good relationship with my bank and they will block any further attempts by Blue Mountain to extract money from my account. In order to get the money back, I will have to file a "disputed transaction" request, and it may take a month or more to resolve. I don't know about others, but I don't have a spare $100 floating around. The loss hurts. I spent just about the last of my money to make good on the original gift card I intended to send to the intended recipient. I guess I understand what being an honorable person is, whereas they just want to fleece us for whatever they can. And this is a company which purports to have high corporate values. Ha! As if. They'll get no more business or money from me -- ever. I hope they go bankrupt.
I've subscribed to Blue Mountain for several years and never had an issue until now. I decided to try out the gift card option and attached a $100 gift card to an e-card, but my recipient never received the e-card/gift card and I never received a copy. I asked Blue Mountain for a refund and they said that's not possible because it's same as cash! They said they can resend the card to me, but I still have not received it. I ended up logging into my account and printing the gift card so that I can hand deliver it to my recipient. Lovely! I recommend not using the gift card option.
I've been a satisfied customer since 2004. Love the convenience of being able to send cards for various occasions in advance. The yearly fee pays for itself if you total up the cost of buying several store bought cards at $3-$4 a piece. I have HIGHLY recommended this wonderful website to friends and give it a 5 star rating!
Unfortunately the company not as nice as cards! I took advantage of a 7 day free trial period. I found some recipients could not open cards sent. Only desktop users could open cards, not phone users. I attempted to cancel during free trial period due to this issue. Blue Mountain system had technical problem. I attempted several times to cancel online, as directed without success. The customer support hours via phone do not cover well either. Your call goes into an automated prompt of no return! Blue Mountain refused return of $19.99 stating I did not comply with cancellation timely! Thus took my money saying too bad, so sad basically "got ya. Enjoy your subscription!" Customer Support needs to be redefined to Blue Mountain! It is a shame as the cards are nice. If only the company could try to communicate the same!
Six months ago or so they changed their website where you select the font, colors, etc. It is not working as the old one did and they, when contacted, said it was being corrected and it never has been. In addition, if you have a problem, they are very difficult to reach. Want to do everything by e-mail and it takes several days to hear back from them.
Everyone who falls for the scam that is a 7 day free trial from Blue Mountain soon will know how difficult it is to cancel their membership. You have to call them up, wait on the phone for hours, and then argue with a representative, if you are lucky. However, I found a solution that seems to have skipped all those steps. If you are like me you might have gotten gift cards (the Visa types) which you used almost all the funds on except for that annoying dollar and change leftover. It's not enough to do anything with really, so you just hold onto it. Use it for Blue Mountain in place of your credit card. I had a gift card with $3.03 and when the time came to charge me for the monthly fee I was declined and membership canceled.
I cancelled my account with Blue Mountain about 3 months ago and just last week I see that they charged my credit card $19.99. I do not want this anymore and I would like a refund as soon as possible. This happened before and I let it go through but I did not use their site. I would appreciate an explanation.
I signed up for trial membership for 1 month. I have been charged 19.99 for a full year membership. I have asked to cancel my subscription and requested a refund but have not received anything but an e-mail that my subscription will continue until Feb 2017. This company is ripping off their customers who only want a trial membership.
Blue Mountain Cards Company Information
- Company Name:
- Blue Mountain Cards