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Blue Mountain sucks! Just sign up, but can't get the money back. I dislike the membership because I have 100 e-card that I need to send out, but it did not have the import function. I mainly need to enter one by one. Other e-card website are capable of doing that. If you have many card you want to send, make sure don't sign up with this company. Once you sign up, there is NO NO NO refund. I only sign up for the monthly service, $3.99/month. For the previous writer who sign up for one year, I feel so sorry for him/her.
Do not do business with this company. Signing up is a breeze, but cancellation is impossible. To make matters worse you are locked into a one-year membership. And all of the terrible reviews do not matter to the management of this company. THEY SIMPLY DON'T care.
I signed up for a one year membership. I had no intention of renewing for a second year because I found I did not use the service enough to justify the annual cost. My Credit Card was charged for the second year membership without authorization. I called twice but was left on hold for more than 20 mins each time. I left my number for a call back, but never received a call. I would say that their invoicing practices verge on illegal. I am from Canada and the company is based in the USA, so I have no legal recourse. BE AWARE OF BLUE MOUNTAIN CUSTOMER NON-SERVICE.
Just want to add my ill feeling to the multiple other dreadful reviews of this company. They "offer" a short, "free" trial period when you submit your credit card details. They take the money at the earliest point and then refuse, even after you have tried to cancel during that time frame. They have very unscrupulous business practices. Once they have your card details they take the money and refuse to refund it. Sadly I think people will only read these reviews after they signed up but surely any decent company would not want a list of comments like these read?!!
We sent a Hanukah and gift Card to our daughter 4 days before the holiday. She never received the card. We had her check spam and junk folder and still no card. First we tried to call their customer service phone. Most of the time we kept getting disconnected due to their VRU asking to say your last name but not recognizing the letters - I must have tried over 20 times and only got past that point 3 times. Then I got past this point, I couldn't get a human. Just got useless information and then the system hangs up. I think they close at 2pm PST - which is ridiculous in today's environment.
The next day I tried again and after 6 attempts - pushed that I wanted to cancel my service and then got a representative. He did not have any answers and suggested they could re-send the email to myself and let me forward it. I am still waiting for the email. I also went online but their website did not make it easy to find help. The only resolution mentioned was to send an email to customer service. I sent a new message to their Customer Service and still waiting on that response. This is the worst customer service I have ever experienced.
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On 11/07/2015, I opened a BlueMountain.com account for the express purpose of sending my brother an e-card for his birthday, which was the following day. I paid $3.99 for a one-month subscription, and thought that was a reasonable price, since it was close to what I would have paid for a regular greeting card. I did not receive a payment receipt, but my checking account was debited for the purchase.
As soon as my account was opened, I created what was supposed to be an animated e-card with a voice over. I reviewed the card, and it appeared to be fine, so I submitted the order. Then I received a confirmation e-mail that included a link to the card; I clicked on the link, but the card didn't work after all. I immediately sent BlueMountain.com an e-mail explaining the problem and requesting a refund as well a cancellation of my account if the problem wasn't resolved by the next day. The problem was not resolved: my brother picked it up and it didn't work for him, either.
BlueMountain.com failed to address the problem with my e-card, and their only response to the e-mail I sent them was to send me an e-mail confirming cancellation of my account - no mention of any refund. So, I waited several days and sent them another e-mail, again outlining the problem and reiterating my request for a refund. I received yet another response confirming cancellation of my account - still no mention of a refund. I sent a third e-mail pointing out that the account cancellation did not address my request for a refund and that if a customer service representative could not authorize the refund then I would like a supervisor to review my request and contact me. BlueMountain.com responded with an e-mail advising me that I would not receive a refund and referring me to their Terms of Service policy.
I wonder how many unsuspecting customers have had a similar experience with this company. I know that $3.99 isn't much, but multiplied by who-knows-how-many dissatisfied customers, it could certainly add up.
I created an account to send my dad a fathers day card a couple of months ago. After canceling my account, I was charged anyway and they refused to give me my money back even though I had proof that I cancelled the account. They continuously gave me the run around when I tried to get answers they gave me a "month of their subscription" - except they didn't "give" me anything. The money they took from me was what a months subscription costs. They overdrew my account by 5 dollars, but I ended up paying $40 for THEIR "mistake" in overdraft fees.
Chose card. Went through steps. Then went to another page to post or mail. Then when I went back to it --- it was all gone. Don't have any way to SAVE??? Ridiculous. Get with the tech program. This is behind the times.
I've never voluntarily had any relationship with this company, but recently someone used it to send me a greeting card. Immediately I started receiving several junk emails daily of a pornographic nature. Please don't do business with this company; you're simply paying to have the recipients of your "greetings" harassed.
I wish I had read this site's reviews beforehand. I signed up for a trial (the cards were all not delivered) and was never told when I started getting charged. I tried to call, and there is no way to contact them by phone and talk to a real person. When they started they were great, but this is very shady business tactics to be using. I will not ever use them again, nor will I buy American Greetings cards; they are one and the same.
I wanted to send a few bday e-cards so I went for the 7-day free trial but had to join and pick a membership fee. The first time I picked a 1 yr subscription, gave them all my credit info and password. When I went to log in I was told my email and password was wrong. Thought maybe I made a mistake. So I reentered all the information again. SAME MESSAGE. You cannot call or email this company to complain. Now all my info is with this company and I have no subscription.
The company does not allow you to cancel your membership on the website if you signed up for a trial membership. I only used the service, because I was late in sending a birthday card to a family member. So I didn't need the service permanently. It was a one-time need. So I was very disappointed to see that, because the site does not allow you to cancel, the company continued charging me for the service. I called to complain, and the customer service agent said that my membership would expire at the end of the month. So they had charged me for another month. I complained, and he promised that I could use the service to schedule e-cards to be delivered for up to a full year, as long as I send them before the expiration date of my membership. I tried sending a card. The site did not allow me to send a single e-card. It reported that my membership had been cancelled. The employee lied to me.
I signed up for the free 7-day trial and sent one card and then cancelled my account on their website, or so I thought. They keep charging my credit card $3.99 and even twice on the same statement. When I saw that I was charged $3.99 on July 17th, I went back into my account and cancelled again on August 15th and then they charged me again on August 15th.
I cancelled again on the website and it says I stopped my subscription, but this time I called their 800 number and after waiting a very long time I spoke with a person saying they could not refund my $3.99 because I cancelled at 11:00 am and the charge went through at 12:01 am and they can't process a refund and that I should have read my contract. They are owned by American Greeting cards and from now on I will not ever use either of these companies' products, they are scam artists in my book. Their website says "your subscription is cancelled", but they keep charging you. I have called my credit card company to block all future charges from Blue Mountain.
I just signed up today, August 2, 2015, for a one-month trial for $3.99. My seven-day trial begins now, and I am already having a great deal of difficulty with this site. First, I could not understand how to print out the card so that the inside of the card would be printed on the correct side. I printed these over and over and over, and I then tried to locate a phone or address of Blue Mountain Cards to seek help. There is no phone number available on a Sunday, evidently, and after reading all the reviews on Blue Mountain, I am very discouraged. Luckily I used my checking account rather than my debit card, and tomorrow I can stop payment at my bank. I agree that this company is only after our money, not customer satisfaction.
I tried to order a card from them and it was not an easy process. Once I was finished, I waited for the card to be sent but it never was sent. However, they charged my account three times!! When I emailed them about it, they only ever had excuses and were very condescending in their explanation. NEVER do business with them!! They withdrew from my account without permission after I sent a written request asking them not to ever withdraw from my account again. I incurred 140.00 in fees because I didn't have sufficient funds in my account at the time of the withdrawal. They didn't have permission!! Can you please look in to this? My phone number is **. Thanks.
I decided to give the 7-day free membership a try. Today is the last day of that trial. I've been calling for 3 days to cancel my trial membership and at this time have tried 32 times to do so. The automated system will not make the cancellation and states I need to speak to a customer service representative. Then immediately gives a message that they are having technical difficulties and then tells me to call back later. This whole thing is a RIP OFF!! They will not let me cancel and now the only way I can retain my money is to dispute it with my credit card company and if that doesn't work I'll have to close that credit card account by calling the card lost so future charges can't be made. STAY AWAY from Blue Mountain!!!
I signed up for Blue Mountain Cards monthly using an old AOL account email. I never received spam mail on this account. After signing up with Blue Mountain, that inbox is now full of spam. So not only do I agree with other reviews of Blue Mountain, add this as another crummy money-making scheme of theirs - they sell your email address.
I tried registering online at least 3 times, to no avail. I would rather purchase the Blue Mountain Cards directly than to deal with the online membership. It is a nightmare.
Incredibly frustrating to deal with. Was unable to personalize cards and they refused to refund my money. THIS WEBSITE is HORRIBLE! The Program will not allow me to personalize/type in any message. This happened before and I missed my best friend's birthday because of it. It says type your message here but when you move cursor to the box it closes/turns pink and you can write nothing. Once again, I wasted 10 minutes trying to get it to work. I have paid for several months because I forgot to cancel and have gotten nothing but aggravation out of it. What a ripoff this has been!!
P.S. I tried to give feedback about this problem and wrote it all out then it shifted me to a questionnaire and I have absolutely no idea if my initial comments were ever forwarded to someone there. For an internet based business, you certainly have lousy programmers. If you are a reputable company you would definitely refund the money I have paid you and I feel you owe me for the aggravation caused by this failed experience.
I signed up for one month, sent 2 cards and neither were received.
UPDATED ON 10/04/2015: They kept charging me every month for 4 months. In addition, they didn't even send the 3 cards I requested me to send.
Shady business practice of not telling you when your trial membership ends, automatically charging you and refusing to refund. I missed the trial membership cancellation date by under 24 hours or at least according to my calculations it was a day. There is NO place where it tells you where your trial membership ends so you don't have a clue. HORRIBLE HORRIBLE BUSINESS PRACTICES!
I was chg'd after I cancelled my free trial and was told I would not be refunded. A real rip off company. Don't sign up.
They did not refund my money though I only had the service for ten days. They are a professional group, but more interested in your money than your satisfaction. I'd hate to see anyone else make the same mistake I did. Please don't join this Gypsy organization.
I purchased 3 cards from Blue Mountain last year. The first one was delivered, the other 2 not. I have not bought anything from them this year (2015). However every month there is a charge on my credit card for a $3.99 card US. The conversion rate is usually around $5.11-$5.15, plus the .15 fee. I have emailed them to stop the payment...as yet they have not. The next step is to cancel my credit card which is very inconvenient.
I just signed up for a one week trial. I twice today created a mother's day card and then went to look for pictures to add. I was away from my computer less than an hour the first time and a couple of hours the second time. Busy day today. Both times the screen had reverted to the original screen so both times I lost all my work. It was a lot that I wrote too!!! I really can't see how there isn't a save option or a warning. There should be an automatic save. :( :(
I have been using BM for quite some time, like years. I haven't had issues with billing but then back in the day BM didn't have the 3.99 offer. Just a free trial and then I enrolled. When my CC expired I didn't renew and they sent an email that they couldn't renew, which was fine as I took a break. If I were having auto pay and didn't want the membership but BM was still withdrawing, call the bank or CC co. And tell them to block BM. I have had issues with cards not getting sent but I thought perhaps the receiving end may have hit the spam folder. I also tried to send 20 at a time and can't tell which ones were not sent. BM needs to respond to all the complaints and advise how they fixed. The one issue I have with them is the limited card options. BM what are your thoughts?
I downloaded a greeting card app to my mobile named, "Just Wink." The app indicated that there could be, in-app purchases. I browsed the app briefly, but did never create an account. Thus, I cannot sign in. Suddenly, I see my checking account in the negative, for a $19.99 amount from Blue Mountain, OH. Whom I have never heard of. I also accrued a $35.00 overdraft fee when my bank paid my car insurance, which I had the funds for before this hack.
I did not create an account with Just Wink, OR DIVULGE ANY DEBIT CARD OR PAYMENT INFORMATION WHATSOEVER!!!! HOW DID THEY GET ACCESS TO MY CHECKING ACCOUNT??? ALL I DID WAS BROWSE THEIR APP. THAT'S IT. I don't even have any personal payment info on Facebook, let alone some goofy app! PLEASE HELP!Also, very strange!!!! Upon researching Blue Mountain, I discovered that I can log into Blue Mountain via chrome. Weird, since I've never heard of them! However, I cannot log into the Just Wink app, which I am fully aware that I downloaded. Proof that I did not create an account with the app!!! This was a hack somehow!
I did never authorize any subscription or give my personal information. Not that stupid!!! Please help!!
I signed up for a short term membership to test this service out. I used the service for what I thought was the period I had signed up for and then stopped using it. Some time later l decided to go ahead and get a long term membership. I set up a card to be sent expecting to be told that I would need to renew my membership in order to send it. But the card went out with no such message so I checked my account and noticed that it had a "date to renew." Wait a minute, I did not set this up to renew!!!
I called and was told that it was in the terms of service. I explained that it was unethical to do that but offered a remedy. "Look at my account and give me credit for the months that I did not use the account and apply that to a two year (the longest they offer) subscription," I said. They could not do that. Not only are they unethical but they are also stupid.
Wish I visited this site before I signed up with Blue Mountain's free trial. Won't waste everyone's time repeating the details of my experience since it's exactly what many others have experienced, sign up for a free trial, cancel well within the trial period, received an email saying the account is cancelled and no charges will be processed. A day later they charge me $19.99. Not sure if this happens to EVERYONE who signs up for the trial and cancels within the 7 days but it sure happens to a lot of people. Don't take a chance, use American Greetings, I used them for years and never had this problem.
DO NOT DO Business with this company! I did NOT want to continue the paid subscription with this company. I marked my calendar to be certain I cancelled before the renewal. When I went to "My Account" to cancel, it had (in advance of my cancellation or renewal date) already said I could cancel but it would not take effect before the next YEAR... That is a few days ahead of the renewal date, PLUS one more year! I first went to cancel on November 14th, 2014 for a subscription that per my calendar was set to renew on November 16, 2014 (over a weekend). There is NOT one single place on the website that shows me HOW MUCH they intend to charge me! There's not ONE single place that shows if the company intent is to try and ding me for one years, two years, or what? And what Dollar amount? I thought this was illegal? I thought that they could not send an authorization through to my bank without me knowing how much and authorizing the purchase!
When I click on account Purchase history, it would not and still on the actual renewal date won't show me HOW much I've ever been charged. I have clicked on every "contact' available area, sent and email, and will continue to attempt to reach someone by chat/phone (so far it does nothing and hangs up on me or disconnects the Chat for "time out". It seems my only option will be to pay the fees to block a charge at my bank, that may cost as much as or more than the annual subscription?? I don't know, since I don't know what they plan on charging me. LAST November my bank paid $23.99. I'll try to pull that account statement and verify it.
Again, I also tried to cancel last year...but again I ran out of time to deal with them during a busy work week; this is clearly what they rely upon. Throughout the past year, my "purchase history" has NEVER shown the fees and amounts that I am paying. I get the same list that shows each year prior is now expired, and the upcoming renewal date only. I did NOT authorize them to auto renew me, and diligently checked spam/junk folders to see if there would be any notice or reminders from them...nothing. So this year I took it on myself - and still they're trying to charge me. Someone needs to prevent these internet scams from being able to process these charges.
Blue Mountain Cards Company Information
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- Blue Mountain Cards