Puerto Rico Consumer Resources

Below is a list of Puerto Rico consumer resources, including local agencies and regulators.

Consumer protection agencies

Consumer protection agencies help resolve consumer complaints, conduct investigations and enforce territory laws. These offices also educate consumers and advocate for stronger protections.

Before sending a written report, call the agency first to confirm it handles your type of issue and to ask if any forms are required.

Lourdes L. Gómez Torres
Secretary of Justice
P.O. Box 9020192
San Juan, Puerto Rico 00902

Phone: 787-721-2900
Website: justicia.pr.gov

Territory banking regulators

The officials listed below regulate and supervise banks in the territory. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit.

Mónica Rodríguez Villa
Commissioner of Financial Institutions
PO Box 11855
San Juan, Puerto Rico 00910-3855

Phone: 787-723-3131
Website: ocif.pr.gov

Territory insurance regulators

Each state and territory has its own laws and regulations for all types of insurance, including car, homeowner and health insurance. The Office of the Commissioner of Insurance enforces these laws. The office can provide information to help you make informed decisions about insurance.

Office of the Commissioner of Insurance
PO Box 195415
San Juan, Puerto Rico 00919-5415

Phone: 787-304-8686
Website: ocif.pr.gov