Puerto Rico

State & Local Consumer Agencies

State and local consumer protection offices mediate issues, conduct investigations, prosecute offenders of consumer laws, license and regulate a variety of professionals, promote strong consumer protection legislation, provide educational materials and advocate in the consumer interest. To save time, call the office before sending in a written report. Ask if the office handles the type of issue you have, and if forms are provided.

Jose Antonio Alicia Rivera, Secretary
Department of Consumer Affairs
Minillas Station, P.O. Box 41059
Santurce, PR 00940-1059
Fax: 787-726-6570
E-mail: Jalicea@Caribe.net

Jose A. Fuentes-Agostini, Secretary
Department of Justice
P.O. Box 902192
San Juan, PR 00902
Fax: 787-725-2475

State Banking Regulators

The officials listed below regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check the listing of Selected Federal Agencies.

Joseph O'Neill
Commissioner of Financial Institutions
1492 Ponce de Leon Avenue
Suite 600
San Juan, PR 00907-4127
Fax: 787-723-4042

State Insurance Regulators

Each state has its own laws and regulations for all types of insurance, including car, homeowner and health insurance. The officials listed below enforce these laws. Many of these offices can provide you with information to help you make informed insurance buying decisions.

Juan Antonio Garcia
Commissioner of Insurance
Fernandez Juncos Station
1607 Ponce de Leon Avenue
Santurce, PR 00910
Fax: 787-722-4402

Sources include the Consumer's Resource Handbook, U.S. General Services Administration. We welcome updates and corrections. Please address the Webmaster.