State & Local Consumer Agencies
State and local consumer protection offices mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate a variety of professionals, promote strong consumer protection legislation, provide educational materials and advocate in the consumer interest. To save time, call the office before sending in a written complaint. Ask if the office handles the type of complaint you have, and if complaint forms are provided.
Jose Antonio Alicia
Department of Consumer Affairs
Minillas Station, P.O. Box 41059
Santurce, PR 00940-1059
Jose A. Fuentes-Agostini, Secretary
Department of Justice
P.O. Box 902192
San Juan, PR 00902
State Banking Regulators
The officials listed below regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check the listing of Selected Federal Agencies.
Commissioner of Financial Institutions
1492 Ponce de Leon Avenue
San Juan, PR 00907-4127
State Insurance Regulators
Each state has its own laws and regulations for all types of insurance, including car, homeowner and health insurance. The officials listed below enforce these laws. Many of these offices can provide you with information to help you make informed insurance buying decisions.
Commissioner of Insurance
Fernandez Juncos Station
1607 Ponce de Leon Avenue
Santurce, PR 00910