Immigrationdirect.com Reviews
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About Immigrationdirect.com
- User-friendly application process
- Access to official immigration forms
- Potential for refunds on services
- Unexpected fees charged
- Poor customer service experience
Immigrationdirect.com Reviews
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Reviewed March 16, 2013
This website came on the first thing when I Googled "immigration." I was trying to apply for citizenship and this was what I came into. I was going through the process and thought this was a gov't website. It looked like one. And then it asked me to pay $189. I did not pay and shut off my computer. Less than 30 minutes, it called me and said, "This is calling from the immigration." I thought, wow, they completed things so fast. But I still didn't pay them. However, 2 days later, I called them back and thought I was ready to complete the application. I thought this was a real gov’t website/agency. So I talked to the guy, named Mark. People from this company have a strong accent, something like Indian accent. He walked me through the paying process and started asking for my credit card info. I first started with doubt and asked him, “Can I do this online by myself?” He then said, “It will take 48 hours to process. I can do this immediately.” I fell into that, and gave him the info.
I felt so regret after I hung up. I found out this is a scam. I called my bank immediately but could not stop the transaction. I called Mark again; he would not answer my call. So I used a different phone to call, then he answered! See! He kept asking why I wanna cancel the application. I have not done anything at all. Nothing. (Be assertive when you said you wanna cancel.) He then said he can cancel the service but this will cost me $29 refund fee. Fine, I will give it to them. He said it would take 2-3 business days to get my refund back. I am now scared that they will use my information and purchase other stuff online. So I called my bank and moved everything out of that account. Hopefully they will refund me. Otherwise, I will totally send a letter to the senate and other government agencies to report this company. Total scam. No one should fall into this trap. I hope this review help some people.
We are very sorry to hear about your negative experience on our website. It is not our intention for visitors to our website to think that it is an official U.S. Government website; in fact, we plainly state on every page of our site that we are not affiliated with the U.S. Government in any way. Additionally, we are a .com site, not .gov.
We have built a user-friendly system that guides people through various USCIS application processes, step-by-step and mistake free. Many lawyers charge between $750 and $1,500 for helping individuals with their immigration applications. We charge significantly less for that application, and we allow users to take advantage of our customer service via email support 24/7 and phone support M-F 6am-6pm PST.
Of course anyone can go to the USCIS website and download the form for free; however this is a blank form. For our fee we are presenting you a completed, mistake-free application with filing instructions.
Call or email us if you have any issues with our service, we are here to help.
Regards,
Customer Support Teamcs@immigrationdirect.com
(415) 375-3145
Reviewed Feb. 27, 2013
I got charged $129.00 for papers I can get free! Disputing with my bank for fraud! Is anything being done to shut them down?
We always regret to hear when customers are not fully satisfied with our service. We stand behind our refund policy and in many cases, we give a full refund to users or customers who aren’t satisfied with our service. We would have gladly helped you with a refund given the opportunity.
Of course anyone can go to the USCIS website and download the form for free; however this is a blank form. For our fee, we are presenting you a completed, mistake-free application with customized filing instructions.
We have built a user-friendly system that guides people through various USCIS application processes, step-by-step and mistake free. Many lawyers charge between $750 and $1500 for helping individuals with their USCIS applications. We charge significantly less for help with these applications, and we allow users to take advantage of our customer service via email support 24/7 and phone support Monday thru Friday 9am to 6pm PST.
Call or email us if you have any issues with our service, we are here to help.
Regards,
Customer Support Teamcs@immigrationdirect.com
(415) 375-3145
Reviewed Feb. 5, 2013
I searched at Google for the government's website to renew my green card status and this company's website popped up at first link. Without paying too much attention, I went through the application process and gave my credit card number and so forth. Until I received an email from this company to thank me for choosing their service, then I realized the website I went through it wasn't an official USCIS website. They did nothing for me but charged me for $149.00 just for using their website to apply for my green card replacement. I'm so, so angry about that. Hopefully, this review will help people not to be cheated again.
We always regret to hear when customers are not fully satisfied with our service. We stand behind our refund policy and in many cases, we give a full refund to users or customers who aren’t satisfied with our service. We would have gladly helped you with a refund given the opportunity.
We are sorry that there was confusion about being on a government site. It is not our intention for visitors to our website to think that it is an official U.S. Government website; in fact, we plainly state on every page of our site that we are not affiliated with the U.S. Government in any way and that our fees are in addition to any fees charged by the USCIS.
Of course anyone can go to the USCIS website and download the form for free; however this is a blank form. For our fee, we are presenting you a completed, mistake-free application with customized filing instructions.
We have built a user-friendly system that guides people through various USCIS application processes, step-by-step and mistake free. Many lawyers charge between $750 and $1500 for helping individuals with their USCIS applications. We charge significantly less for help with these applications, and we allow users to take advantage of our customer service via email support 24/7 and phone support Monday thru Friday 6am to 6pm PST.
Call or email us if you have any issues with our service, we are here to help.
Regards,
Customer Support Teamcs@immigrationdirect.com
(415) 375-3145
Reviewed Feb. 1, 2013
I went to this website trying to renew my Green Card. I entered my information, including my name and phone number. When it asked for my credit card number, I decided to double-check the source and googled the website name. I found it was a scam so I immediately exited the website. I went to the real immigration website and did all the filing online. I submitted a payment of $450 online to US Immigration Services. Ten minutes later, I got a phone call from immigration asking for a payment of $129. When I told him I already paid online at USIS, he hung up. That was a call from the scam company and luckily, I was able to dodge it. Why is the FBI not raiding these scumbags?
We are sorry that there was confusion about being on a government site. It is not our intention for visitors to our website to think that it is an official U.S. Government website; in fact, we plainly state on every page of our site that we are not affiliated with the U.S. Government in any way and that our fees are in addition to any fees charged by the USCIS.
Of course anyone can go to the USCIS website and download the form for free; however this is a blank form. For our fee, we are presenting you a completed, mistake-free application with customized filing instructions.
We have built a user-friendly system that guides people through various USCIS application processes, step-by-step and mistake free. Many lawyers charge between $750 and $1500 for helping individuals with their USCIS applications. We charge significantly less for help with these applications, and we allow users to take advantage of our customer service via email support 24/7 and phone support Monday thru Friday 6am to 6pm PST.
Call or email us if you have any issues with our service, we are here to help.
Regards,
Customer Support Teamcs@immigrationdirect.com
(415) 375-3145
Reviewed Nov. 17, 2012
I, too, was duped. I went to their website, thinking it was a reputable site. I needed a passport and ended up losing money for nothing more than them sending me a host of attachments to open and print, finding out I still had to pay almost another $200.00 to get my passport. I don't know how this conniving business is still able to rob more unsuspecting victims out of their hard-earned money.
Immigration Direct Passport and Visa services specialize in Expediting passports and visas. Immigration Direct Passport and Visa services deals with special cases where customers need to travel fast and sometimes unexpectedly, whether it be for work or for personal reasons. We have been able to get our customer their passports in as little as 24 hours. We walk each customer through a step by step process, explaining which documents are needed and from which agencies to obtain such documents and photographs. We always guarantee the amount of time quoted for every case as each case is unique. Our site is very clear that the normal government fees still apply in addition to our expedite fees. Once the customer has completed their application we always begin by calling the customer and going through a detailed phone consultation. During the phone consultation the entire process is explained from beginning to end, including which government fees apply, as well as how the fees should be issued to the government. It is at this point that we always refund any customers that do not wish to expedite their passport and/ or have changed their mind. Our happy paying customers receive numerous follow-up calls by their assigned specialist to ensure they are fulfilling the necessary documents and offering help as needed. We apologize for any inconvenience this may have caused you. Our intentions are always genuinely good and we are only happy when our customers are happy. We will continue to serve our many happy customers each with our expert knowledge in t his area of expedited travel documents.
Reviewed Sept. 21, 2012
I searched by Google and I entered this website. I was misled and thought this is a government website and paid them. When I found this is not paying to CIC, I asked for a refund. They refused. I did not use their service but paid $49 for nothing. Their service maybe useful for a newcomer, but it's no use for me. I am applying my PR card for the third time.
We are very sorry to hear about your negative experience on our website. We always regret to hear when customers are not fully satisfied with our service. We stand behind our refund policy and in many cases we give a full refund to users or customers who aren’t satisfied with our service.
It is not our intention for visitors to our website to think that it is the official Canadian Government Immigration website. We clearly state on every page of our website that we are not affiliated with the Canadian Government and that our fees are in addition to any fees charged by the Government.
We have built a user-friendly system that guides people through various immigration form processes, step-by-step and mistake free. Our customers can take advantage of our customer service support via email 24/7 and phone support M-F 6am to 6pm PST.
Call or email us if you have any issues with our service, we are here to help.
Regards,
Customer Support Teamcs@immigrationdirect.ca
(604) 453-1385
Reviewed Aug. 17, 2012
I called Immigration Direct for the deferred action and the guy from the customer care told me that their services were $19.99. They ended up charging me $99. When I did my research about this company, I realized they don't even have attorneys around like they told me they have. Biggest scam ever. I have no idea how this company is still in business. I'm going to call the San Francisco Attorney General's Office and file a claim.
We always regret to hear when customers are not fully satisfied with our service. We stand behind our refund policy and in many cases, we give a full refund to users or customers who aren't satisfied with our service.
Of course anyone can go to the USCIS website and download the form for free; however this is a blank form. For our fee we are presenting you a completed, mistake-free application with filing instructions.
We have built a user-friendly system that guides people through various USCIS application processes, step-by-step and mistake free. Many lawyers charge between $750 and $1,500 for helping individuals with their immigration applications. We charge significantly less for that application, and we allow users to take advantage of our customer service via email support 24/7 and phone support M-F 6am-6pm PST.
Call or email us if you have any issues with our service, we are here to help.
Regards,
Customer Support Teamcs@immigrationdirect.com
(415) 375-3145
Reviewed Aug. 17, 2012
I am so absolutely, irrevocably, completely outraged. This website is such a deception and I am very interested as to how they have the audacity to scam students who barely have the money to give that they so greedily steal. My brother and I are both high school students waiting for the availability of the I-821 deferred child immigrant form. It came out today. I woke up early like an excited kid on Christmas to fill out the form and send it out, hoping to be one of the first applicants. I typed in the form number in the search bar and Immigration Direct came up right away, so I clicked it.
When I read that there was a $100 fee just to fill out the application for me and $100 for my brother, I was completely disheartened because we were short on money. So, I decided not to go through with the process until I had enough to pay for the fee. I had already logged out of the website when this thieving, conniving con artist who went by the name of ** called me, convincingly posing as a government immigrant official. As I replay the conversation ** and I had, in my mind I realize now that it was quite naive of me to fall for any of the slime slithering out of his mouth. But you have to understand that I am senior soon to be graduating and this form was my ticket to college, a job, a driver's license - a future. All of which was attainable to me before.
My hopes and excitement was elevated and I wasn't thinking clearly. I finally decided to ask for my mom's credit card (who knew exactly what was happening except that she doesn't speak English so she wasn't fully aware of his lies). We paid the $200 and he told us to wait for 48 hours just in case the application changes and we need to fill out some more questions (such ** I know). The conclusion, nothing happened. He lied. This company needs to be sued, the website taken down and guys like ** fired because he doesn't deserve to earn money by manipulating people's hope and trust. Nobody usually expects to be so openly robbed. I just hope that no one else has to deal with those, for lack of a better word, **.
We are very sorry to hear about your negative experience on our website. It is not our intention for visitors to our website to think that it is an official U.S. Government website; in fact, we plainly state on every page of our site that we are not affiliated with the U.S. Government in any way. Additionally, we are a .com site, not .gov.
Of course anyone can go to the USCIS website and download the form for free; however this is a blank form. For our fee we are presenting you a completed, mistake-free application with filing instructions.
We have built a user-friendly system that guides people through various USCIS application processes, step-by-step and mistake free. Many lawyers charge between $750 and $1,500 for helping individuals with their immigration applications. We charge significantly less for that application, and we allow users to take advantage of our customer service via email support 24/7 and phone support M-F 6am-6pm PST.
We always regret to hear when customers are not fully satisfied with our service. We stand behind our refund policy and in many cases, we give a full refund to users or customers who aren't satisfied with our service.
Call or email us if you have any issues with our service, we are here to help.
Regards,
Customer Support Teamcs@immigrationdirect.com
(415) 375-3145
Reviewed Aug. 3, 2012
I got a call from a rep named Roger who told me he would help me get a new green card which was lost in the mail. He told me that he's a USCIS official and even had my alien number. He said it would take 30 days to replace the card and gave me a quote amounting to $120, no additional fees. They charged my credit card $120. He told me not to worry; no other fees will apply as all fees were already taken care of and that includes the biometric fee. He did not tell me that they charged only for their service. Guess what? They charged me $120 for files that they sent to my email that you can get absolutely free from USCIS.gov. They charged my credit card faster than a rabbit. I want an attorney to look into my case.
Besides misrepresenting themselves and committing fraud by introducing themselves as government officials, they still have my files for a potential identity theft. What they are doing is federal offense. I hope that they do not sell it to terrorists, would not surprise me though. I have now reported them to three federal agencies. Someone has to shut them down to protect people from incurring damages. I have all the emails that this fraud sent me to suck all the money out of me as evidence.
We are very sorry to hear about your negative experience on our website. It is not our intention for visitors to our website to think that it is an official U.S. Government website; in fact, we plainly state on every page of our site that we are not affiliated with the U.S. Government in any way. Additionally, we are a .com site, not .gov.
We have built a user-friendly system that guides people through various USCIS application processes, step-by-step and mistake free. Many lawyers charge between $750 and $1,500 for helping individuals with their immigration applications. We charge significantly less for that application, and we allow users to take advantage of our customer service via email support 24/7 and phone support M-F 6am-6pm PST.
Of course anyone can go to the USCIS website and download the form for free; however this is a blank form. For our fee we are presenting you a completed, mistake-free application with filing instructions.
Due to the misunderstanding and after the conversation we had, a full refund was processed back into your account. We have also deleted all of your information from our online database. We have never had any issues with the security of customer's information and we can assure you that your information will be deleted and will not be shared with anyone.
Call or email us if you have any further questions or concerns, we are here to help.
Regards,
Customer Support Teamcs@immigrationdirect.com
(415) 375-3145
Reviewed July 30, 2012
This is a predatory website. They give the impression as if they are a government agency. Don’t leave them any of your information. You never know who they’re going to sell it to. All they do is link you to a PDF copy of the application which you can get free of any charge from USCIS directly. Keep your money and spend it on yourself, don’t give it to these wolves. And let all your friends and neighbors know about them. Be smart, don’t fall into this trap. I took the bait, you be smart.
We are very sorry to hear about your negative experience on our website. It is not our intention for visitors to our website to think that it is an official U.S. Government website; in fact, we plainly state on every page of our site that we are not affiliated with the U.S. Government in any way. Additionally, we are a .com site, not .gov.
We have built a user-friendly system that guides people through various USCIS application processes, step-by-step and mistake free. Many lawyers charge between $750 and $1,500 for helping individuals with their immigration applications.We charge significantly less for that application, and we allow users to take advantage of our customer service via email support 24/7 and phone support M-F 6am-6pm PST.
Of course anyone can go to the USCIS website and download the form for free; however this is a blank form. For our fee we are presenting you a completed, mistake-free application with filing instructions.
We always regret to hear when customers are not fully satisfied with our service. We stand behind our refund policy and in many cases, we give a full refund to users or customers who aren't satisfied with our service.
Call or email us if you have any issues with our service, we are here to help.
Regards,
Customer Support Teamcs@immigrationdirect.com
(415) 375-3145
Reviewed July 29, 2012
I am so angry with useless and costly websites! Immigration Direct is one of them, making business using free information. Pay first, you will figure out later. I'm trapped like the other complainers. When I finished the application, I saw the scam. It was too late. The first thing I did was a stop payment on the transaction and filing a dispute with Visa. This scam must stop. It is a great idea to promote freedom of entrepreneurship. Freedom is the best way to create value. However, when someone uses his freedom to cheat publicly honest people, we can understand that more regulation and enforcement is needed. Please, shut this company down.
We always regret to hear when customers are not fully satisfied with our service. We stand behind our refund policy and in many cases, we give a full refund to users or customers who aren't satisfied with our service.
We have built a user-friendly system that guides people through various USCIS application processes, step-by-step and mistake free. Many lawyers charge between $750-$1,500 for helping individuals with their Green Card renewal application; we only charge $129 and allow users to take advantage of our customer service support via email 24/7 and phone support M-F 9a-5pm PST.
Call or email us if you have any issues with our service, we are here to help.
Regards,
Customer Support Teamcs@immigrationdirect.com
(415) 375-3145
Reviewed June 14, 2012
I’m furious. This company is a con. They are ripping people off. They are pretending to help with immigration under the disguise of the US immigration website. They are not doing anyone a service by providing immigration help. You can do everything yourself online using the official immigration website the US government has provided. Do not use Immigration Direct. These people will steal your money - your hard-earned money. Use the internet for research and use the US immigration website for help with your immigration paperwork.
We always regret to hear when customers are not fully satisfied with our service, it is designed for those who find these forms difficult and need help while filling them out. We stand behind our refund policy and in many cases, we give a full refund to customers who aren’t satisfied with our service. We would have gladly helped you with a refund given the opportunity.
We are sorry that there was confusion about being on a government site. It is not our intention for visitors to our website to think that it is an official U.S. Government website; in fact, we plainly state on every page of our site that we are not affiliated with the U.S. Government in any way and that our fees are in addition to any fees charged by the USCIS.
Of course anyone can go to the USCIS website and download the form for free; however this is a blank form. For our fee, we are presenting you a completed, mistake-free application with customized filing instructions.
We have built a user-friendly system that guides people through various USCIS application processes, step-by-step and mistake free. Many lawyers charge between $750 and $1500 for helping individuals with their USCIS applications. We charge significantly less for help with these applications, and we allow users to take advantage of our customer service via email support 24/7 and phone support Monday thru Friday 6am to 6pm PST.
Call or email us if you have any issues with our service, we are here to help.
Regards,
Customer Support Teamcs@immigrationdirect.com
(415) 375-3145
Reviewed May 23, 2012
I decided to apply for US citizenship and searched online for the required forms and requirements. Immigration Direct presented itself as an online service for filing and application; however, after taking a credit card for $189, the final submit required you to print and mail the forms. When I printed the forms and reviewed all instructions, I then realized that I had to send a processing fee of approx $800! I thought I had already paid a fee of $189. This was apparently for the form only which should have been free! There was no service provided for this fee; a terrible misrepresentation (con). I can only now warn everyone to not use this site.
We are very sorry to hear about your negative experience on our website. It is not our intention for visitors to our website to think that it is an official U.S. Government website; in fact, we plainly state on every page of our site that we are not affiliated with the U.S. Government in any way. Additionally, we are a .com site, not .gov.
We have built a user-friendly system that guides people through various USCIS application processes, step-by-step and mistake free. Many lawyers charge between $750 and $1,500 for helping individuals with their U.S. Citizenship application, or even more for other types of applications. We charge significantly less for that application, and we allow users to take advantage of our customer service via email support 24/7 and phone support M-F 9a-5pm PST.
Of course anyone can go to the USCIS website and download the form for free; however this is a blank form. For our fee of $149 we are presenting you a completed, mistake-free application with filing instructions.
As far as any problems that you had printing the completed PDF file, which contains the instructions and address for filing, I ask that you please contact our customer support team and they can assist you in printing it.
Regards,
Customer Support Team(415) 375-3145
Reviewed April 26, 2012
Earlier this month, I wanted form I30 and when I put it in the search, Immigration Direct popped up looking exactly like a US Government site with US flag. It is very deceiving and misleading. It asked for credit card which I thought was for the filing fee so I put in the info. Halfway through, I realized that it was not what I wanted. I called Immigration Direct and asked for a refund which they refused. I asked to speak with a supervisor and was asked to leave a contact phone number and somebody would call me.
They did call back to say that they clearly state on their website 'no refunds'. I said I did not see it and I did not need their help filling out the forms which I had received from USCIS a few days prior. I was told they would give me back half of what they charged to my credit card. I refused and told them I would alert and dispute it through my credit card company. The dispute is still going on. How can this be happening in America? This company needs to be shut down and if possible, prosecuted. All the people that have been stolen from by this company should send a complaint to BBB. I will fight you Immigration Direct with all I have.
We are very sorry to hear about your negative experience on our website. It is not our intention for visitors to our website to think that it is an official U.S. Government website; in fact, we plainly state on every page of our site that we are not affiliated with the U.S. Government in any way. Additionally, we are a .com site, not .gov.
We have built a user-friendly system that guides people through various USCIS application processes, step-by-step and mistake free. Many lawyers charge between $750 and $1500 for helping individuals with the Petition for Alien Relative application, or even more for other types of applications. We charge significantly less for that application, and we allow users to take advantage of our customer service via email support 24/7 and phone support M-F 9am thru 5pm.
Of course anyone can go to the USCIS website and download the form for free; however this is a blank form. For our fee we are presenting you a completed, mistake-free application with filing instructions customized to your form.
We always regret to hear when customers are not fully satisfied with our service. We stand behind our refund policy and in many cases, we give a full refund to users or customers who aren’t satisfied with our service. We pride ourselves on great customer service and normally don’t have this type of an issue.
Call or email us if you have any issues with our service, we are here to help.
Regards,
Customer Support Teamcs@immigrationdirect.com
(415) 375-3145
Reviewed April 18, 2012
I have done my application for Canadian citizenship through the website of ImmigrationDirect. They made me believe that this website belongs to Canadian Immigration. They said that is the online application, but no. I filled out the form and paid $100.45 for that. Then I have to pay $200 to Canadian Immigration for my application. They sent me the greeting like: "Congratulations! You reached the final step for citizenship application.” But that is not true. I have to start from the very start except filling out the form. To complete my application, I have to print out the form and send it to Canadian Immigration. They charged me $100.45 for the free form in the website of Canadian Immigration. I tried to contact them by email, but the email address doesn't exist. Then, I called them and noticed that this number is outside of Canada. Finally, I reported them to Internet Crime Complaint Center. I hope people who have the same experience as me will support me to prevent these crimes.
We are very sorry to hear about your negative experience on our website. We always regret to hear when customers are not fully satisfied with our service. We stand behind our refund policy and in many cases we give a full refund to users or customers who aren’t satisfied with our service.
It is not our intention for visitors to our website to think that it is the official Canadian Government Immigration website. We clearly state on every page of our website that we are not affiliated with the Canadian Government and that our fees are in addition to any fees charged by the Government.
We have built a user-friendly system that guides people through various immigration form processes, step-by-step and mistake free. Our customers can take advantage of our customer service support via email 24/7 and phone support M-F 6am to 6pm PST.
Call or email us if you have any issues with our service, we are here to help.
Regards,
Customer Support Teamcs@immigrationdirect.ca
(604) 453-1385
Reviewed April 14, 2012
I stumbled on Immigration Direct thinking it was an official government site. They make it look that way and then claim that they don't. I clicked on forms and then on the I131 and the only option it gave was to file online for $90. You had to pay before you even saw what the form looked like. I paid with a credit card and it made the form available. I filled out the form and submitted it and all it did was return an incorrectly filled out form for me to download and print. It wasn't filing online at all. And the form had two mistakes that I noticed, maybe more. On one, it asked the question of how long you intend to stay out of the country and the answer was put in a different question when the form was returned for download and printing. Another was a misworded question on the date and it returned an incorrectly written date.
The form could not be filed in that state, so I got the original forms from the USCIS and filled them in myself and sent them off. I called Immigration Direct and got no answer. I emailed them and told them what had happened and that I couldn't use the forms they generated. I got no answer. Then, I submitted a complaint to my bank and Immigration Direct really came alive and sent in all kinds of lies and misleading information. They sent my bank a packet of material meant to mislead. Case in point. They sent a crappy faxed black and white image of their home page to prove that they were not trying to look like a US federal site. But the reality is the home page is a slickly polished and colored patriotic masterpiece. What a sham. They told the bank that I never tried to contact them and that is a lie. I could go on, but they are not worth it and you get the idea. Don't ever use them and warn people about them like I am doing.
We always regret to hear when customers are not fully satisfied with our service. We stand behind out refund policy and in many cases, we give a full refund to users or customers who aren't satisfied with our service. Our customer service support via email is available 24/7 and phone support is Monday thru Friday 6am to 6pm PST. We would have gladly helped you with a refund given the opportunity.
We are sorry that there was a confusion about being on a government site. It is not our intention for visitors to our website to think that it is an official U.S. Government website; in fact, we plainly state on every page of our site that we are not affiliated with the U.S. Government in any way and that our fees are in addition to any fees charged by the USCIS.
We have built a user-friendly system that guides people through various USCIS application processes, step-by-step and mistake free. Many lawyers charge between $750 and $1500 for helping individuals with their USCIS applications. We charge significantly less for help with these applications and we allow users to take advantage of our customer service.
Call or email us if you have any issues with our service, we are here to help.
Regards,
Customer Support Teamcs@immigrationdirect.com
(415) 375-3145
Reviewed Feb. 13, 2012
So far, I’m just starting down the road to get restitution for the charges that occurred. I went online to look up the DS-82 form and was linked to fill out the form on line through immigration direct for renewal of passports. I thought that this would be more convenient and proceeded with the process. Without realizing that the charges for the renewal are $149.00 plus the current government charges for the processing of an expedited passport renewal. I called the next day because the paperwork that I requested still had not been sent and they said to just be patient. It was 4 days later that I received it and then it said to include an additional check or money order for the renewal of $170.00.
I feel duped and also in review of other individuals on the consumer complaints that are similar there web site is very similar to government sites and i have filled out government forms before without this type of situation happening. I think that they are trying to get people into the process without full disclosure of the costs that will be charged and that additional charges will have to be met in the end.
Reviewed Feb. 4, 2012
I didn't realize that they were a scam until they had my information - demanded a refund which they finally did, but then the next day, my credit card had been used in France! They are scam artists and need to be shut down.
We deeply regret the above situation. We will conduct a full investigation into this matter. Immigration Direct has no privacy policy issues now, nor has it ever in the past. We would like to speak with this customer about his situation in case his card has been used wrongly. We have no issues with any customer's cards being used wrongfully.
We are very sorry to hear about your negative experience on our website. We pride ourselves on great customer service and normally don't have this type of an issue.
Call or email us if you have any issues with our service, we are here to help.
Regards,
Customer Support Teamcs@immigrationdirect.com
(415) 375-3145
Reviewed Jan. 30, 2012
Immigration Direct is a scam. The story we have to tell is similar to other complaints. Their website is so like the U.S. Government's USCIS site, that we got taken. I have filed a complaint with our senator's office, asking that this type of thing be addressed. We were charged $149.00 for a form that is available for free on the USCIS website. After phoning them to ask for a refund, I knew it was a scam when they didn't even ask for any identifying information from me (it was my husband that made the online transaction). They immediately refunded $120.00 without question. Will everyone contact your senators and representatives to congress? We can only hope that someone in government can get these guys!
We always regret to hear when customers are not fully satisfied with our service. We stand behind our refund policy and in many cases, we give a full refund to users or customers who aren’t satisfied with our service.
We are sorry that there was confusion about being on a government site. It is not our intention for visitors to our website to think that it is an official U.S. Government website; in fact, we plainly state on every page of our site that we are not affiliated with the U.S. Government in any way and that our fees are in addition to any fees charged by the USCIS.
Of course anyone can go to the USCIS website and download the form for free; however this is a blank form. For our fee, we are presenting you a completed, mistake-free application with customized filing instructions.
We have built a user-friendly system that guides people through various USCIS application processes, step-by-step and mistake free. Many lawyers charge between $750 and $1500 for helping individuals with their USCIS applications. We charge significantly less for help with these applications, and we allow users to take advantage of our customer service via email support 24/7 and phone support Monday thru Friday 9am to 5pm PST.
Call or email us if you have any issues with our service, we are here to help.
Regards,
Customer Support Teamcs@immigrationdirect.com
(415) 375-3145
Reviewed Dec. 3, 2011
If this Immigration Direct company is originally based in San Francisco, why am I getting phone calls from Henderson, NV? Sounds like a scam business operation to me. I'm just glad I didn’t pay the amount that they asked for. They called me and I know for sure that they were trying to get money out of me since I didn’t complete their form. A scam is what this website is.
Reviewed Dec. 3, 2011
If this immigration direct company is originally based in San Francisco, why am I getting phone calls from Henderson, NV? Sounds like a scam business operation to me. I'm just glad I didn’t pay the amount that they asked for. They called me and I know for sure that they were trying to get money out of me since I didn’t complete their form. A scam is what this website is.
Reviewed Nov. 26, 2011
I was researching the websites for help on immigration filings and I came across Immigration Direct. I started filling out the information and realized that this was not a government entity. They called me the next day to do business with me and when I said that I was no longer interested, the representative said, "Good luck in handling the rejection!" Wow!
Reviewed Nov. 24, 2011
I apply to get a resident renewal. Well, these people are not the real deal. They are an agency that could help you with the paper work but they don't warranty you that they ins will get a renewal. So I did a search and found out some tricky stuff so I had already pay them $149.99 to renew my resident card and they charge my card and I call they they were really rude. Their costumer service sucks! They hang up on me but I call back and got really pissed so I told they I needed my money back but they say that they could only refund me half of what I had paid and that pissed me more.
Somebody needs to do something about these guys. They're getting rich on people like me and sure there are others! Please some on get these guys off the web.
Reviewed Nov. 15, 2011
I start to renew my green card. I used all the ways to contact then but I can't. The web site is. Us immigration services Tel **. My green card will expire in ten days. I don't have much money to complete the total fee for renewal. Please I need your help. Thank you.
Reviewed Oct. 25, 2011
I am searching for information about completing an immigration form online. Immigration Direct pops out so I clicked on it thinking it was the government website because they made it look like the office government's website. I completed their form which lead me to believe it was the actual form and I paid $149.
However, I then realized that I had to complete the true form and pay $480. That was when I realized I had been scammed. I called to ask for the money, my $149, back. They told me that they can only refund me $120, not the full $149 as they were charging a cancellation fee. I was surprised and I said that I barely started. They said that it is in the terms and conditions that I agreed when I started. I was to see a reimbursement within 5-7 days. Now its over 2 weeks and no refund yet.
Reviewed Sept. 30, 2011
When I try to search for information about immigration, immigrationdirect will pop out first. I have to admit, I shouldn't have clicked it because it is under advertisement. But they made it look like the office government's website. I got started to fill in a couple of questions about I130, then my husband called telling me that we don't need it. Hence, I called to ask for the money ($289) back. They told me that they can only refund me $199, not the $90 for I130. I was surprised and I said that I barely started. They said that it is in the terms and conditions that I agreed when I started.
We looked up the terms and it did say that the money for I130 can't be refunded once started. Then, I said, "Okay. Then, please give me the form I130 since you, guys, are charging money for it." Yet, they said that they can't. What the **? So, they charged you $90 for nothing! Nothing! Not even a I130 form! I was like, at least, you gave me what's finished in the I130 form! I am making money with my own hands and I feel like this is robbing money. Therefore, all the people who are trying to adjust their immigration status or whatever, never use immigrationdirect.com. They are freaking scam!
Reviewed Aug. 10, 2011
English is my second language, so I was trapped too like all of you. They don't provide other languages. So, I thought that I filled out my application in the government website. I am very upset. This is financial and emotional abuse. How can they do this to the people? Why is there no control? Where is justice? Who can help me to resolve my issue?
Reviewed July 12, 2011
Just Like many Of you, I searched Citizenship Application and and clicked on the first link that came up, that was immigrationdirect.com What was strange to me was that after filling out the information to have access to an account on July 11, 2011 i got tired so i walked away from the computer for about maybe 2 hrs. but never went through the process of filing the application nor gave them any personal information. I received a call around 7;30 pm. As the phone was ringing, on the screen it said US IMMIGRATION Custom 415-375-7854
My first thought was, they are not open for business this late. My second thought, when does the immigration ever call you. Today July 12, 2011 Around 11:00 am I received a call from a person named Kevin on my phone screen it reads San Francic Ca Custom 415-946-4068 That was strange again. I did some research regarding immigration direct. This company is pretending to be the government.
Reviewed Dec. 8, 2010
Immigration Direct pretended to be the government connection to get visas for non-American citizens. I applied for a fiancé visa and they took my $299.00 and I found out they were a huge scam and refused to give my refund back of $299.00. These people are a major scam and need to be stopped now. They are victimizing innocent American citizens trying to bring loved ones into the USA. I want my refund back now. Please do something. Thanks so much.
Reviewed Nov. 17, 2010
This little ** just took out $129 from my checking account and tricked me by making me think that they were the official USCIS web page. It is a total scam. I didn't want to fill a form that I can get for free from the USCIS web site, and they just deliberately made it sound like an initial payment for renewing my green card. It is the first link that appears in Google and it was my mistake by not reading well when I was filling all my personal info.
How could I trust them with my SSN and my alien card. It was silly on my part, and now I'm not just mad because they took my money but they could steal my identity or something like that. Why haven't immigration done anything about this site? It's a total fallacy. If someone reads this please avoid the web page as it is a big scam
Reviewed Nov. 8, 2010
Same thing happened to me. This is a scam. I print out my form, which I filled up myself and send via certified mail. The USCIS returned my form saying this is not a legit form and the only form to be use is from their website. Unfortunately, it was too late for me to dispute the 129 dollars fee on my credit card and sending a email to Immigration Direct aka "Scam Direct". They didn't do anything. They should be prosecuted not only for taking your money, but for wasting your time!
Reviewed Aug. 20, 2010
I have just stupidly fallen into the same hole, wrongfully believing that this was an official government web site. It is not, but it is obviously set up and designed to look like one in my opinion. I blame myself also for stupidly trying to get this done in a hurry and not conducting the proper research.
I am going to be charged $130+ for the completion of a I90 form that was freely available on the government web site, which they will not even e-file on my behalf (you have to print and file it yourself in any case). This site seems to be deliberately set up to confuse people and I can't believe the INS hasn't got something to say about it. Even more concerning is that this company now has my INS #, my SSI #, my credit card details, all my INS details, and even my mother and fathers first names.
I have sent them a mail to cancel the service which I believe was advertised deceptively (I have no intention of being on hold for 1 hour like a previous poster), and if the charge hits my account, I will dispute it as much as I can with the credit card company. I will also lodge a complaint with the BBB.
Many clients of the official Immigration Services will not speak and read English as their first language and will be easily sucked in by Immigration direct (their website comes at the top of the Google list and looks very official).
One more thing, they have posted on their website and they state clearly that they are not a government website. This is obviously not the case according to me or the other posters on this page. I will add to these comments to let you all know how it worked out, but right now I am considering opening a LifeLock account. I wasted $130 on this issue.
Reviewed July 22, 2010
Two months ago, I had already visited the USCIS site and knew that the I-90 forms to renew the green card could be filed online for a total cost (including biometrics processing) of $370.00. On July 16, I decided to do it because my green card is expiring next month. The most visible Google entry for "green card renewal" announces: "US Immigration Services" and below, in smaller type: "Prepare green card forms online. Complete all US Governmental Forms." I made a terrible mistake of assuming that www/ImmigrationDirect.com was an office of the USCIS to "directly" deal online with applicants. Inside, the ambiguous style continues, you have to go to the bottom of the page, in quite small letters, to read that "ImmigrationDirect.com is not a law firm or affiliated with the United States government."
They ask you to pay $129.00 as a "Preparation Fee" and warn that "Additional Government Filing Fees Apply." I interpreted the text as meaning that the $370 payment to the USCIS was split in portions, and that this initial payment was to start the procedure of renewing my permanent resident card for the second time (I have been a legal resident for 23 years). Only when the USCIS told me, afterwards, that they were withdrawing $370 from my VISA card, my suspicions grew. But that was too late.
What immigrationdirect.com does is to duplicate the task of filing a form, including a clear and straight one such as I-90. They get a form from the real governmental agency using your name (they do not claim to be attorneys or representatives, so getting and filing a form for me is a sort of impersonation) and fill the fields according to what I was answering to them. A completely useless and parasitic intermediation in handling forms that any person with a minimum literacy is able to complete by him/herself. They say that you may make errors which can delay the approbation of your application by the USCIS. Baloney!
The I-90 is perfectly clear. Not only that, as I explained to an employee, when I tried to answer question 4 of part 3, a drop-down menu appeared with closed answers. The applicant was prevented to type-in an alternative to the pre-established values. However, on the list for Florida, I was unable to find Miami, in spite of the fact that the headquarters of both the old IMS and the current USCIS for the state of Florida are located in Biscayne blvd, North Miami. The Biscayne place was the actual office I used for the adjustment of my status.
As a result, these genial advisors forced me to enter the closest geographic point in the list: Fort Lauderdale (20 miles to the north). And I still wonder how come other applicants may enter their answers if their adjustments of status were granted by a consulate outside the U.S. But forget it, this was not my experience.
In my case, I was prevented to change the "Fort Lauderdale" choice. At my complaints, Immigration Direct told me: "Don't worry, for this reason the USCIS is not going to delay the application process." It's wrong, boy, but no matter. Then, these guys made me to "review" my answers (and they displayed the real USCIS form) and had to sign online (for which they used my data). The form was filed to the USCIS under my name.
On my Visa card, two charges popped up, one for $129 (the garbage of Immigration Direct), another for $370 paid to the USCIS. And Immigration Direct has not accepted any of my complaints: "Your application is in proper course, we did our job." I fell in their trap as a stupid. I write this in hopes that more people may read and learn what these legal swindlers do, taking advantage of innocents or people too hurried to read the small letters and reaping lots of money in exchange of redundant tasks with zero added value.
Reviewed May 27, 2010
I want you to cancel the payment of $129.00 which was paid from my credit card. I was applying for my green card directly and not applying for a form that can be given to me by immigration free. I was made to understand immigration that this was not the proper link, they reject the receipt. No damage so far, I have also asked my bank to stop the payment, because this was not the service I wanted.
Reviewed May 11, 2010
Like others I had the same problem. I landed on their site believing that it was government's website. And the first they do get your credit card number without saying what it was for. I am on the phone with my bank to dispute it.
Reviewed May 10, 2010
I went to renew my green card and landed on the immigration direct website which leads you to believe that they are a government agency. The website looks very official and so I thought I had landed in the right place. I filed my application electronically and then was asked for a $129 fee. There was no pop up screen advising that this fee was not a government fee. A few hours later I tried to contact them after Google their company name. They have no contact phone numbers on their website! They told me my application was filed already and that they could not help me with a refund. I feel like they are wolves in sheep’s clothing, eluding to a service that you can get for free at the US Government website. They should at the very least state clearly at the top of their website in bold bright letters that the website is not affiliated with the US Gov. Hope that something is done about them and that some changes are made.
Reviewed April 30, 2010
I was applying for renewal of my green card and their website leads you to believe you are dealing with a government entity related to renewal. They charged $129 for a process that is free on the correct site and when asking about it, they advise its cheaper than hiring a lawyer that really isn't needed. $129 for something free from the government. They are taking advantage of permanent residents.
Reviewed March 30, 2010
I also fell into the scheme thinking I was on a government website electronically filing for a "green card" renewal, when in fact by deception throughout the entire website found out I was only purchasing the forms which are available online free of charge. I have contacted them for a full refund and was told by one of their representatives and the supervisor that only a portion of the $129 can be refunded. I will be disputing this with my bank and my credit card company.
Reviewed March 16, 2010
ImmigrationDirect.com deceives and cheats applicants for US citizenship, specifically US permanent residents (those holding "green cards") into paying an exorbitant $149 fee by substantially representing the $149 to be a US Citizenship and Immigration Services (a government entity) application fee associated with the submission to the U.S. gov't of form N-400 "Application for Naturalization". For example, images such as an American Flag are depicted next to the ImmigrationDirect.com URL. The application fee is not clearly marked as being a fee to a commercial company for the service of generating an application form (rather than the U.S. gov't fee for processing the form). Applicants are misdirected to the ImmigrationDirect.com website after seeking the legitimate dot-gov URL.
At the end of the lengthy Q&A process, a long (26 pp. in our case) series of pages is presented to be printed. Buried in this is an N-400 application form completed with the private information that had been provided to the website -- for the highway-robbery sum of $149. The applicant only realizes (to his or her chagrin and indeed mortification) at the completion of the process that the "application fee" is fraudulent and will not cover any of the legitimate expenses involved in having the N-400 processed.
Now, this N-400 form can easily be completed by the same applicant without any cost whatsoever. The N-400 is available electronically, with detailed instructions, at the US CIS website where it is provided as a most-frequently-searched-form in Adobe Acrobat format, and can be electronically filled out at one's PC. Pivotal to this fraud, the actual application fee for the U.S. CIS to process the N-400 form is $675 (i.e. $526 over than the fraudulent $149 suggested by the ImmigrationDirect.com website).
Upon completion of the lengthy ImmigrationDirect.com dialog, it immediately becomes apparent that the $149 earlier remitted by credit card is being charged not to submit, but merely to print, the N-400 form. The consumer at this point becomes dissatisfied. He or she wants his or her money back.In our case, we were deceived by the ImmigrationDirect website at about 11:25 EDT on a Sunday evening. Upon completion of the above-described process, we immediately attempted to rectify the situation. I emailed ImmigrationDirect. An e-mail reply was sent at 5:26 AM EDT. The email instructed me to call 1-415-, ImmigrationDirect's "Customer Care Number" during 9:00 am - 5:00 pm PDT.
Later that day, I telephoned, at 3:21 pm PDT. Immediately being placed on hold, and unable to reach a live operator at the ImmigrationDirect telephone number, I was told by a recording that I was the 7th caller in line. I was patient by any standard. Sixty minutes later, I was the 2nd caller in line. By that time, at 4:21 pm PDT, it was apparent that ImmigrationDirect was not planning to answer the line. Having devoted a full hour, I felt I had no choice but to terminate the telephone connection after a full hour.
I contacted my credit card company which indicates that ImmigrationDirect has placed the charge on a "pending" status, but has not yet "posted" the charge. The bank agrees that ImmigrationDirect is a scam. Once the charge is "posted," they will assist me in disputing the charge. It is abundantly clear that the ImmigrationDirect.com business model is based on deception. Applicants for adjustment of status from United States Permanent Resident to United States Citizen are "trolled" on the internet. Apparently, and this is true for us, it is possible for an internet user to be misdirected after correctly entering "uscis.gov" into the URL space in his or her browser to ImmigrationDirect.com.
If one is not extremely careful, as I regret to say, I was not on this particular occasion, it is not apparent that one has been redirected to a dot-com from a dot-gov website. How this occurred I cannot say, because we definitely went to uscis.gov to start with. The sly, underhanded, and deceptive web design employed by ImmigrationDirect.com is obviously meant to convey an impression that it is a US government (dot-gov) website, not a commercial (dot-com) website. The request for a $149 so-called "application fee" is intentionally deceptive in two ways.
Firstly, the legitimate fee for a US CIS application is also termed, per se, an "application fee. " So the putative applicant has no terminology to distinguish a bonafide application fee from this fraudulent application fee. Apparently ImmigrationDirect.com intends, as it were, the meaning of "application fee" as "a fee paid to fill out and provide a consumer with the form required to file an application. " Whereas the commonly used meaning of the term "application fee" in matters such as immigration (and other matters) is "a fee paid to the processor of an application, such as the US government, to cover the expenses associated with carrying out the legitimate tasks required to accept, review, authenticate, cross-check, verify, record, and issue the resulting documents associated with an application."
Secondly, the amount demanded $149 for this fraudulent "application fee" is large enough to seem to be in the proper range of what the US gov't might charge for processing the N-400 form. At the same time, the applicant might have heard elsewhere that the application fee is actually much larger than $149 (as stated above, it is currently $675) but not have studied the material he or she might have seen to this effect. Therefore, the applicant is induced subliminally to feel relieved that the fee is more affordable than originally suspected to be and be more willing to complete the payment forthwith. Were the fraudulent fee to be in the range of, say, less than $50, the applicant would realize that this could not possibly be the actual fee charged by the US CIS for processing the N-400 form. Alas, the legitimate cost is much higher than $149.
I would strongly advise any potential customer of ImmigrationDirect or FormsDirect (another name under which they apparently do business) to "abandon any hope, you who enter here." Do not remit funds or share personal identity-revealing data with the company. We are waiting for the ImmigrationDirect.com $149 charge to post to my credit card account. We are concerned regarding private identity data that was revealed to ImmigrationDirect.com, but no damages so far.
Reviewed Feb. 3, 2010
We always regret to hear when customers are not fully satisfied with our service. We stand behind our service and in many cases we give a full refund to our customers who aren't satisfied. We are sorry that there was confusion about being on a government site, as we clearly state on every page of our website that we are not affiliated with the U.S. government and that our fees are in addition to any fees charged by the USCIS.
We have built a user-friendly system that helps guide people through various USCIS application processes, step-by-step and mistake free. Most attorneys charge anywhere between $750 and $3,000 to assist individuals with their various immigration applications. We charge significantly less for our online application services and in addition we allow users to take advantage of our customer service via email support 24/7 and phone support M-F 9a-5pm PST. Call or email us if you have any issues with our service. We are here to help.
Reviewed Jan. 28, 2010
I then clarified to customer service. That's when I found out that this website is scam. I'm sure I'm not the only victim. I'm on the process of negotiating to get my money back. I reported my case to BBB and I plan to write the Attorney General or even talk to my neighbor who happens to work with TV news program. I'm not looking for trouble but I am doing this, not only for myself but for those people who barely speak English. I'm sure they took advantage of them. I read this website's reviews and blogs and several people complained about this website.
Reviewed Sept. 25, 2009
I am a senior citizen. I tried to applied for a renewal for a relative. I went online and saw this company website which was at the top of the Google list. I thought that I was entering a government site to apply. I paid the $149 thinking that it was to renew the application. I later tried to print the form as instructed, and I couldn't print nor save it to my PC. It came a blank page and my PC system tried to download the PDF form for 17 minutes without any luck. It was only a blank page. They charged my credit card for $149. I went into the government office and was told that there is no charge for the forms. This company is ripping people off by presenting themselves as a government agency. Only in reading the fine print will you realize that they are a sham outfit and scamming people.
Reviewed Aug. 12, 2008
The web site led me to believe I waas dealing with the real immigration department so I gave my credit card information and they have charged me $129.00 to complete a form that the immigration supplies for free and then they don't supply any further information about back up documents that need to be sent in. As an English immi grant I can perfectly understand what i am reading so can only imagine any one with a language barrier would really have a difficult time.
Immigrationdirect.com Company Information
- Company Name:
- Immigration Direct
- Website:
- www.immigrationdirect.com