Google Fiber Reviews

This is the first time I place bad reviews for anyone. Nothing more than 0 or 1 star. I have been struggling with them come and transfer my account from one place to the other. The process was a disaster, although they first said it will be smooth. It has been a week already, and I don’t have internet. Called 4 times. No one explained. They kept me on the phone for a long time, gave me invalid response. No one ever explained what is really happening except last time I chatted. They promised twice that it will be escalated and will be done in 24 h. Not done yet.

I am so disappointed with Google Fiber. After 30+ years with Xfinity I cut them loose because as their service deteriorated their charges got higher. I like the idea of fiber and Google campaigned AGGRESSIVELY in my neighborhood (several sales people with iPads daily, going door-to-door, wanting immediate signups). Then they dug up my street to lay down cables. After having the service for less than 2 months I have been out of service for 2 days already. Outage 1, they claimed some rodent bit into a cable where it entered my property.

A contract vendor is putting in Google Fiber in our neighborhood. I am excited to have another option for internet services. I am not happy that a month has passed since the vendor cut a hole in our driveway and has not fixed it yet. I could not get the name of the vendor from the workers (there was a language barrier). The English speaking "supervisor" I spoke with on the day of the damage assured me it would be fixed in "one week".

Been trying to get an install for almost a month and between incompetent third party techs and their customer service that keeps moving my installation and then canceling it. I'm done with them over this. They can go get bent as they are worse than Spectrum for customer service.

My Google Fiber permanent line was damaged, and I requested a new line be laid. They came in a reasonable amount of time and laid a temporary line on top of the grass. It has now been at least two months since that happened. Every time I call Google Fiber to ask when it’s going to be buried. They tell me they’re swamped and they’ll get to it as soon as possible that they have escalated my complaint and they give me a case number. I just called again and the girl I spoke to told me there was no record of any request to bury my line on record.

My neighbor got Google Fiber and I got my yard tore up with the installation. Google tells me that it is not their problem but the sub contractors... They can't or won't give me the name of the sub contractor so that I can reach to them.

My Google phone service went down on the 11th of September. I have been spending time during my days on weekends trying to resolve this. Every time I get to a point with someone or something. It ends with me being told that they have had it escalated and I will hear back in 24 to 48 hours. 4 days ago I got an email from them telling me they reach back out. It just went through an hour-long process this morning through their chat system and was told, "Good news. I was able to get it escalated to the highest level through one of my supervisors."

A straight line wind storm came through and pulled down the fiber cable. It is super low, my vehicle's antenna hits it every time I leave and return to my home. I called and asked for the cable to be pulled back up and they are refusing to do this. I need to have workers come to my house to repair storm damage and I can't, because this cable is so low that the work trucks will rip it down. I'm pissed. Apparently, they expect an old military veteran, disabled, to purchase a ladder and fix it herself. Disgusting!

Google Fiber is not worth the hassle. You very rarely talk to a human being for customer service as you talk to AI that is not helpful. If your spouse dies and you don't have the password for the gfiber, forget it you will never have gfiber. If you need to update payment method and don't have the password to gfiber, you are out of luck. No one should get Google Fiber!

I live in the Kansas City area, on July 7th a service technician came to my home to install G-fiber. He was very professional, I have no qualms with the service provisions that were offered. The issue that I have is he accidentally drilled through the outlet pipe for my laundry's gray water pipe, which subsequently resulted in my basement flooding after doing laundry. I have been unable to use my washing machine for 2 months now, for a family of five including one incontinent elderly parent. I cannot afford the laundromat every other day.

I feel like Google has done it again. Everything they develop is leagues above the competition and to be quite frank, it has changed my life for the better so thank you google team for kicking butt and I hope you continue changing the world for the better@!

We had Google Fiber for 5 years then had to move and it's not offered at our new home... So we have been trying to cancel and they keep stealing money now every month. I don't know what else to do to cancel... We have done everything Google has told us what to do... We have kept track of our return of equipment and I was supposed to get a refund for $66.00 not the $71.00 they stole. Instead they tried to take $66 this month when our bill was $71.00... So it's obvious nobody knows what to do there... Highly recommend someone else....

Gfiber did some construction outside my home back in April when they were laying down their cable for service in Lakewood. They damaged my neighbor's sprinklers as well as mine. We took photos and provided an invoice for proof. They had 4 people come out so far to look at the damage and to keep ensuring us the problem would be resolved to date they continue to give us the run around. I have emailed at least 8 or more times. I just sat on the phone again for a long period of time trying to get compensated for the damage they did. They have failed to compensate us for the damage.

So Google Fiber doesn't open until 10 am but their employees are here at my house at 7 am, driving through my yard, running over my gardening tools and soil that I had delivered. They didn't even have the decency to ask if they could drive through my yard (they couldn't speak English), nor did they apologize for damaging my spade! 😡😡😡

Very disappointed. The technician has installed the equipment and can't make it work. He left it and said to call support, and they will fix it. We call to support every day, and it still doesn't work. Last time, the support person said if we don't like it, we can cancel the service, but they are going to charge us for the first billing cycle even though their equipment has never worked since installation. The installation was terrible. They made a few wrong holes through our home wall before the right one. Left all cardboard and trash on the floor. The outside cable is still on top of the bushes and over our concrete porch.

I was forced to have Google Fiber where I lived. If I had a choice, I would have went elsewhere. The internet has issues frequently. When I did have it, it worked well. But it went out weekly. I cancelled my service because I moved, and because my billing cycle is the 10th and I cancelled the 14th, I was charged the full amount. Then I was told that I would get a refund of unused services, 19 days after they receive the equipment. So the company gets to keep my money for almost an entire month, before they will give it back to me. This is shady. I do not recommend Google Fiber to anyone. Oh, and if you want to talk to a human on the phone, guess again; chat is the only option.

We cancelled our Google Fiber service on July 8, 2026, and returned all equipment the same day. Google Fiber confirmed in writing that the equipment was received and that nothing further needed to be returned. We were owed a **$51.94 refund** and were specifically told it would be processed on August 10 and issued by August 15. It wasn't. I contacted Google Fiber on August 17 and was told that I now have to wait until the **first 20 days of September** to receive my money. When I asked for the matter to be escalated, I was repeatedly told that an “automated system” controls the refund and that employees cannot override it. That's not an acceptable response. **Your internal system is your responsibility, not mine.**

I have contacted Google Fiber three separate times simply to update my credit card information so that my account remains current and my service is not interrupted. What should have been a straightforward process turned into an extremely frustrating and time-consuming ordeal. The issue stems from two email addresses being associated with my account. Because of this, I was unable to access the Google Fiber platform to update my payment information myself. I explained this situation to multiple representatives and requested assistance in resolving it. However, I was repeatedly told to log in to the online platform, even after explaining that the duplicate email issue was preventing me from doing so.

The customer service is trash, and you may get 1 out of 1000 that has been trained. I requested to move the service and it created a nightmare. They forced me to take new equipment and told me to trash the old. Thank God I didn't because there was a $160.00 hold on my funds until it was returned. They expressed that my new apartment still had active service and I would need to located the tenant to have them sign off. After 3 months of lies and hanging up in my face, a copy of my lease was the only thing needed. I submitted the lease 4 times within 3 weeks. Then I was forced to create a new email address so they could create a new account, which created more issues. I did not have access to that account for another 3 months because they changed the password and phone number without telling me.

The construction team showed up two days before my appointment time and installed the box outside of my bathroom on my brand new siding without any approval. They damaged my siding in the process. Customer service said they would have the construction contractor come take a look and fix the issue and it has been almost 2 weeks. They also did not update my profile and the fiber installation. Tech still came out to try to hook it up, even though the box was outside of my bathroom on the second floor.. The fiber technician who showed up was fantastic. He agreed the process was not handled correctly and informed his manager that I was waiting on the construction crew to come back out and fix the issue. As I mentioned deciding on my house is brand new. I’m not sure what company thinks. It’s a good idea to screw in accessories to brand new siding without talking to the homeowner first.

So we recently moved to a different town and unfortunately Google fiber does not cover the area. When I cancelled my service, they said that I needed to turn in the equipment and they would not charge me for the following month. Well they lied, I turned in everything on time and they still took a payment. When I called, the customer service representative said it would take a month to get my refund back. Here it is the end of June almost 2 months later and still no refund and when I called on Monday they said that we were supposed to receive the refund in the next 2 to 4 business days. Well it’s now Friday and no refund. This is ridiculous. It should not take this long to give a refund. So now I have to call them back and see what excuse they have now. This is how you treat a customer that has given you over $6000 in the 6 years that we were with your company.

I thought Xfinity was bad but GFiber has taken lousy unhelpful abusive and downright fraud level customer service to an art form! For 18 months I've had to call repeatedly every 3 months because they keep deleting my Wi-Fi extenders from my profile because a single agent 18 months ago deleted the wrong extender from my account by marking it returned instead of marking the 1 I did exchange.

GFiber subcontractors have been in our neighborhood for over 3 months. First they spray painted all over everyone’s property. Then they all showed up unannounced to start tearing apart our streets and yards. We had just gotten all of our streets repaved less than 3 years ago and they have trashed all of them. They use our fire hydrant water, though we are in a severe drought. They keep redigging the same holes. They leave our gutters filled with concrete and broken pavement. I have called GFiber to discuss. My last call was taken from a gentleman in El Salvador!!! Give me a break. This is all wearing on us. I know many neighbors will not opt for their service. Just read the reviews….who would want it?

Google Fiber thinks they can just ruin and dig a 3 foot whole in your yard to install their fibers when you don't even have their service.

I am an employee of an apartment complex who was offered complimentary wifi. I transferred and they failed to transfer my complimentary account and freely gave it to the resident who moved in to my old apt. I have since been charged and they won't work with me to fix it. Customer service gives me the run around including my property manager. She can’t even get a hold of our sales representative for the property. Property managers, apartment community owners, and residents save yourself the trouble. This company sucks.

I had nothing but trouble. My neighbor had recommended the service so I decided to give them a try. Nothing but trouble from the onset. It started with a rep showing up unannounced and just drilling into the side of my home. I heard the drilling and went out to see what was going on. Was told he just does what he is asked to do and copped an attitude with me when I asked if he thought that maybe he should speak with the homeowner before drilling into their home? I called sales rep and advised of the issue.

I was double-charged last month. Today, I made the 4th call to get my money back. All 4 representatives have admitted that I was overcharged. The first two calls, I was told that a refund would be issued in 4-5 days. The third representative said she was escalating it, and I would be called within 24 hours; that was a week ago. Today's representative requested a supervisor, and we waited 47 minutes to be approved only for the supervisors office to have closed by the time he transferred the call. They have one last chance to give my money back.

I used to not have a problem with Google Fiber but over the past year, it has been AWFUL. I CONSISTENTLY take my phone off WiFi and just use my cellular data, even using my hotspot on my phone for my laptop!!! It's just been getting worse and worse. We have talked with Google Fiber about this and they sent us a new modem and router and that did absolutely nothing. When I try to run a speed test it just usually says "great!" or it says "error". I just did a test speed and it said 29 Mbps download / 22 Mbps upload. NOT GREAT when you're paying for "up to 1000 Mbps".... Forget trying to use WiFi if you're in the master bedroom or basement, we even have a mesh network, that we've changed a couple times to see if that was the issue- it wasn't. Whatever has happened with Google Fiber in the last year, needs to be addressed! I am so close to changing providers. I'm tired of paying $70 for spotty and unreliable WiFi.

Internet connection went out Thursday night. After calling customer service on Friday, then sent out a technician on Saturday morning. The tech couldn't fix the issue and said it was something outside the house cause all the equipment inside the house was working. Said another technician would come later that day to fix the issue. Waited from 10am until 6pm, wasted the whole day waiting for a technician that never showed up. Finally called them back after 6pm, irate that I've wasted the whole day waiting for someone that never showed up, they apologized profusely and said a technician would be out in 45 minutes.

Customer service is horrible. Since they switched companies and Google sold out.. It has become a terrible customer service that I would never recommend to anybody having to deal with if you think this is a good choice. I would try something else.. When my service goes out and halfway through the call we are not able to solve the problem. They just decide to say that I can weigh 24 to 72 hours before they will get back to me and figure out my service that’s pretty damn sad. Time to look for another company to get Wi-Fi and they used to have only Americans that were in your country that you would talk to now you end up with these foreigners, you can’t even understand half the time.

I was on a Google chat to fix my internet for over 30 minutes on Friday. The person did not know how to fix the problem, so he said he would send an new router and it would be here by Sunday. It is now Monday night and no new router. I again contact them tonight with the same results. I would wait several minutes for the person on chat to respond. I was geting upset as my time is valuable. Then he said he had several people on chat at the same time. He kept asking to repeat tasks I had already done. After 25 minutes tonight, he finally said there was something wrong with my account and he can't send me a new router and he will have to get engineering to work on it. I am looking for a new provider as their customer service does not know how to fix problems and waste my time.

They have an issue with their service not working with other servers. So if you have Crunchyroll, it will not work. Images from different streaming apps on your devices don't always show. If you're in the middle of a game, on it will disconnect you from the server at random. I changed the DNS. I troubleshooted the modem contacted them. It has something to do with the fact that they purely use IPv6 and do not use IPv4 at all. And there's no way to change it in the modem whatsoever.

Warning. Last year, I got promotion from Google Fiber: 250Mbp for 30$. I take it, they install it and provided 5G modem and a router to my 200 SqFt backyard office. And all was nice. But since that day by sitting at my computer set, I feel a headache and my face skin have heat or some itching feeling. First, I move my desk away from the modem, then from the router. No change. Then, I bought and hooked up my own router. Still the same like microwave burning feeling. Then the modem stay, but I relocate router in to the house and run 50 Feet line to my computer to avoid the WiFi traveling frequencies. Still the same.

Terrible customer service. We had a tree down our line and it has been 10 days and still no one has come out to fix our internet connection. They are really fast to set your internet up and take your money, but when something goes wrong, you are talking to bots in chats and nothing is done to fix faulty service.

My wife recently decided to switch from COCKS to Google Fiber for reasons of frequent outages, high cost, and poor customer service when calling in to speak with an agent. When I arrived at my house to inspect the install job, I was amazed to discover that the installers put the new equipment on top of my granite counter to display it as though their equipment was a piece of decorative figurines or fine china. To make matters worse, I went outside to discover they also had screwed a black cable running vertical up and down right into the middle of my light tan colored vinyl siding. Not only does it look atrocious, it also is a violation of my Golf course property CC&Rs. Our home is fairly new, and is the only home on the neighborhood with visible wires mounted to the outside of the house.

A Google Fiber sales rep knocked on my door and launched into a scripted comparison of Google Fiber versus Cox. I told him upfront that I was happy with my current service and that price wasn't a factor — we have three teenagers, a remote-office technology architect, and a social media entrepreneur all under one roof, and Cox has been handling it just fine.

Google Fiber, a service I don't use, found it apt to send loud techs a NINE THIRTY PM. I have enough problems with vagrants and drug addicts, and now I have to add to the mix random** immigrants who don't speak english? These ** refused to identify themselves, refused to leave or be quiet, and generally made it seem like some random house not having internet was more important than safety and security on my property. I called the cops twice, told them in no uncertain terms they were trespassing over my property line, and they still tried to say "I Just doing job". Google fiber is an unreasonable company which shouldn't be granted utility access, critically because they abuse it.

We had an ice storm here in Nashville 7 phone calls to Comcast and I couldn't get it through to the person the line was severed from the pole. So I called Google told them to come and get me hooked up. Two months 8 phone calls multiple text conversations and we can not get the line they installed buried in the ground. Told multiple times that it's escalated well their escalation is about as promising as our government telling us our taxes with be cut in half. I've since then bought a tool tried to bury it myself and broke the tool. If I cut the line I will have someone out immediately to reconnect but that team can not bury it. If my wife wouldn't loose her mind I would tell them I burned their box at the street and they can cancel our Internet. What a joke if I handled customer service like Google does I would be out of business faster than you can finish reading this. Gfiber you suck. Oh and it won't let me upload all the photos I have to show you all the issues.

We switched from Cox Cable that we have had for years. Hearing all of the hype of how good the service is we decided to switch. Install went well. In the first week I had to call customer service for connection problems. All 3 calls I couldn't understand the people I was talking to. l see no difference in their speed or upload time verses what I had for 10.00 less a month. Wasn't that good of a deal now.

Might be supposed to be $100 a month. My bill will be $200 a month and they saying that they put two months together and it automatic comes out. You cannot call them, no arrangements with them. I’m about to get them the service canceled.