Google Fiber

I had scheduled to have installation done on my house about 6 months ago (just wanted more reliable connection than Xfinity) for a 12 o clock appt. I was told an installation team would be there ahead of the technician to run the line to my house. I received a call from the tech at 9 asking if he could come early. I changed plans and said yes. When he got here he said it wasn't installed correctly and they would come out. The installation team came out and resolved this. I contacted them back and they said they only had one appointment available over the next two weeks which was on a day/time that didn't work for me.

Google Fiber 1 gig isn’t worth your money. 2 gigs is even worse. If you’re a gamer you need to spend $125 plus, just for the mesh extender. When Xfinity you can pay $35 for the router and higher speed. If your house doesn’t have a line to the internet box, I recommend just having the tech install it. No reason to pay high prices for internet without Ethernet. Especially for renters! You’ll need to install a jack into your room. Xfinity you just need the router and a plug.

I shut down their service after three months. I see no difference from their internet and Xfinity. I have a credit of 47.60 which these thugs are giving me a hard time of giving me my money back. I change my account dues to their threat about returning their equipment. Which I did returned, but these clown are impatient. Dues to my changing act I'm being told they can't send my money to no other acct but the acct I closed. Stay away from these rip off thugs. 47.60 of my money down the drain.

This company does not care at all about the consumers. It's all about making money while destroying neighborhoods, residential property and taking advantage of home owners. They get states that have easements on their property and never give a notice and just come up and tare up your yards and put there cable lines under your property. I have my water meter and main water line with cables going through them. My meters are no longer straight. All crooked. My brand new grass tore up. There excuse I got permission from the city because they own the easement. I don't see any helping pay the property taxes maintaining the yard on the dam easement. Where there is grass because there are cement boxes all over everyone's property. The neighborhood looks like commercial property and not residential anymore. This company needs to seriously leave this city. Customer service is bad.

Google Fiber lied about when it was gonna be because something happened then the second time they lied and said 24 hours then the 3rd time they said 2 months and never told me!! Going to AT&T. Simple!

This is my 3 attempt to try and mail Google Fiber back their Wi-Fi box. Google send me a FedEx label which takes 36 hours to receive by email. They have sent me two email, which did not cover the full cost of sending the box back to them. The FedEx label they keep emailing me does not cover the full cost to send it back to Google. The label they keep sending me, even though they lie and say they are sending you a label that covers the full cost of the return, it never arrives.

Horrible service and customer service. I got the box delivered and they told me to set it up. I haven’t had internet for 3 weeks now and they keep saying they have someone scheduled to come and unfortunately they can’t give me an exact date or time. I’m getting Billed for a month of internet I never had and they can only give me a 25 dollar credit. Customer service only repeats the same thing they are training to say and will not provide you with actual information so it’s the same as speaking with a robot. Honestly I always had Verizon and never had an issues. I can’t wait to cancel this and change carriers.

Google Fiber hired Ervin Cable to install Google Fiber lines in The Nashville Davidson County TN area. I live in Newer Neighborhood, Magnolia Farms in Hermitage TN and “Google Fiber Hired” 3rd party Cable installer left 4 inch in depth holes in my grass 2 ft to 5ft long and 18” inches wide and cut through one of my sprinkler lines.

We had Google Fiber installed. After about 4 months had problems. They came and replaced the router. Another 4 months we had over 200 crashes and they replaced the Router again and when requested a refund for the month we couldn't use it, We never heard ONE response back! They went dark, after multiple times of calling, emailing etc.

Surprise surprise. Outage again starting at 0930am and site claims will be restored at 3am but that’s always a lie. This keeps happening too frequently and for too long. 15+ hours at a time!!!! Service reps offers 0 explanation for this in San Antonio.