Google Fiber Reviews

Customer service is horrible. Since they switched companies and Google sold out.. It has become a terrible customer service that I would never recommend to anybody having to deal with if you think this is a good choice. I would try something else.. When my service goes out and halfway through the call we are not able to solve the problem. They just decide to say that I can weigh 24 to 72 hours before they will get back to me and figure out my service that’s pretty damn sad. Time to look for another company to get Wi-Fi and they used to have only Americans that were in your country that you would talk to now you end up with these foreigners, you can’t even understand half the time.

I was on a Google chat to fix my internet for over 30 minutes on Friday. The person did not know how to fix the problem, so he said he would send an new router and it would be here by Sunday. It is now Monday night and no new router. I again contact them tonight with the same results. I would wait several minutes for the person on chat to respond. I was geting upset as my time is valuable. Then he said he had several people on chat at the same time. He kept asking to repeat tasks I had already done. After 25 minutes tonight, he finally said there was something wrong with my account and he can't send me a new router and he will have to get engineering to work on it. I am looking for a new provider as their customer service does not know how to fix problems and waste my time.

They have an issue with their service not working with other servers. So if you have Crunchyroll, it will not work. Images from different streaming apps on your devices don't always show. If you're in the middle of a game, on it will disconnect you from the server at random. I changed the DNS. I troubleshooted the modem contacted them. It has something to do with the fact that they purely use IPv6 and do not use IPv4 at all. And there's no way to change it in the modem whatsoever.

Warning. Last year, I got promotion from Google Fiber: 250Mbp for 30$. I take it, they install it and provided 5G modem and a router to my 200 SqFt backyard office. And all was nice. But since that day by sitting at my computer set, I feel a headache and my face skin have heat or some itching feeling. First, I move my desk away from the modem, then from the router. No change. Then, I bought and hooked up my own router. Still the same like microwave burning feeling. Then the modem stay, but I relocate router in to the house and run 50 Feet line to my computer to avoid the WiFi traveling frequencies. Still the same.

Terrible customer service. We had a tree down our line and it has been 10 days and still no one has come out to fix our internet connection. They are really fast to set your internet up and take your money, but when something goes wrong, you are talking to bots in chats and nothing is done to fix faulty service.

My wife recently decided to switch from COCKS to Google Fiber for reasons of frequent outages, high cost, and poor customer service when calling in to speak with an agent. When I arrived at my house to inspect the install job, I was amazed to discover that the installers put the new equipment on top of my granite counter to display it as though their equipment was a piece of decorative figurines or fine china. To make matters worse, I went outside to discover they also had screwed a black cable running vertical up and down right into the middle of my light tan colored vinyl siding. Not only does it look atrocious, it also is a violation of my Golf course property CC&Rs. Our home is fairly new, and is the only home on the neighborhood with visible wires mounted to the outside of the house.

A Google Fiber sales rep knocked on my door and launched into a scripted comparison of Google Fiber versus Cox. I told him upfront that I was happy with my current service and that price wasn't a factor — we have three teenagers, a remote-office technology architect, and a social media entrepreneur all under one roof, and Cox has been handling it just fine.

Google Fiber, a service I don't use, found it apt to send loud techs a NINE THIRTY PM. I have enough problems with vagrants and drug addicts, and now I have to add to the mix random** immigrants who don't speak english? These ** refused to identify themselves, refused to leave or be quiet, and generally made it seem like some random house not having internet was more important than safety and security on my property. I called the cops twice, told them in no uncertain terms they were trespassing over my property line, and they still tried to say "I Just doing job". Google fiber is an unreasonable company which shouldn't be granted utility access, critically because they abuse it.

We had an ice storm here in Nashville 7 phone calls to Comcast and I couldn't get it through to the person the line was severed from the pole. So I called Google told them to come and get me hooked up. Two months 8 phone calls multiple text conversations and we can not get the line they installed buried in the ground. Told multiple times that it's escalated well their escalation is about as promising as our government telling us our taxes with be cut in half. I've since then bought a tool tried to bury it myself and broke the tool. If I cut the line I will have someone out immediately to reconnect but that team can not bury it. If my wife wouldn't loose her mind I would tell them I burned their box at the street and they can cancel our Internet. What a joke if I handled customer service like Google does I would be out of business faster than you can finish reading this. Gfiber you suck. Oh and it won't let me upload all the photos I have to show you all the issues.

We switched from Cox Cable that we have had for years. Hearing all of the hype of how good the service is we decided to switch. Install went well. In the first week I had to call customer service for connection problems. All 3 calls I couldn't understand the people I was talking to. l see no difference in their speed or upload time verses what I had for 10.00 less a month. Wasn't that good of a deal now.