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Reviewed Sept. 19, 2023
I had scheduled to have installation done on my house about 6 months ago (just wanted more reliable connection than Xfinity) for a 12 o clock appt. I was told an installation team would be there ahead of the technician to run the line to my house. I received a call from the tech at 9 asking if he could come early. I changed plans and said yes. When he got here he said it wasn't installed correctly and they would come out. The installation team came out and resolved this. I contacted them back and they said they only had one appointment available over the next two weeks which was on a day/time that didn't work for me.
When I expressed this was their mistake and they should provide more options they said sorry. So I decided I wouldn't move forward with them based on my experience. Not to mention the damage (canyon) they cut through my yard and covered the lines with rocks, leaves, etc. You can still see where the optic line cut is and it is sticking up in places.
Fast forward 6 months - I decide to try again. I had an appointment for 1PM today. I am contacted at 8:06 by the tech asking if he can come earlier. I asked how long. He said 20 min. so I told him I could be here in 30 and I came home from work. An hour goes by and I haven't heard from or seen him. I send him a text asking where he was. 30 minutes after this he responds and says he got pulled into another job (don't know why he couldn't have advised me) and asked if he could come in an hour. Of course due to previous experience, I have no trust this is going to happen. I told him no, and I contacted customer service. Reply was "We are sorry, do you want to schedule another appointment," with no other resolution. They didn't even have record of the issues from the first time. I would not recommend them at all.
Reviewed Sept. 9, 2023
Google Fiber 1 gig isn’t worth your money. 2 gigs is even worse. If you’re a gamer you need to spend $125 plus, just for the mesh extender. When Xfinity you can pay $35 for the router and higher speed. If your house doesn’t have a line to the internet box, I recommend just having the tech install it. No reason to pay high prices for internet without Ethernet. Especially for renters! You’ll need to install a jack into your room. Xfinity you just need the router and a plug.
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Reviewed Sept. 6, 2023
I shut down their service after three months. I see no difference from their internet and Xfinity. I have a credit of 47.60 which these thugs are giving me a hard time of giving me my money back. I change my account dues to their threat about returning their equipment. Which I did returned, but these clown are impatient. Dues to my changing act I'm being told they can't send my money to no other acct but the acct I closed. Stay away from these rip off thugs. 47.60 of my money down the drain.
Reviewed Aug. 26, 2023
This company does not care at all about the consumers. It's all about making money while destroying neighborhoods, residential property and taking advantage of home owners. They get states that have easements on their property and never give a notice and just come up and tare up your yards and put there cable lines under your property. I have my water meter and main water line with cables going through them. My meters are no longer straight. All crooked. My brand new grass tore up. There excuse I got permission from the city because they own the easement. I don't see any helping pay the property taxes maintaining the yard on the dam easement. Where there is grass because there are cement boxes all over everyone's property. The neighborhood looks like commercial property and not residential anymore. This company needs to seriously leave this city. Customer service is bad.
Reviewed Aug. 9, 2023
Google Fiber lied about when it was gonna be because something happened then the second time they lied and said 24 hours then the 3rd time they said 2 months and never told me!! Going to AT&T. Simple!
Reviewed July 29, 2023
This is my 3 attempt to try and mail Google Fiber back their Wi-Fi box. Google send me a FedEx label which takes 36 hours to receive by email. They have sent me two email, which did not cover the full cost of sending the box back to them. The FedEx label they keep emailing me does not cover the full cost to send it back to Google. The label they keep sending me, even though they lie and say they are sending you a label that covers the full cost of the return, it never arrives.
I have driven to FedEx on 2 occasion on the word of Google that I will not incur a costs, only to find out when I get to FedEx-there is a costs to myself. I have placed a 3rd call to FedEx for another label to mail this Wi-Fi box back to them and get my refund. I will have to wait another 36 hours. I have now waited 108 hours total to receive a FedEx label sent from Google to my email box. I have asked to speak to a supervisor, I was told I would be placed on a lists for a call back from a supervisor, which takes about 24 hours. The customer service for Google Fiber is the worst I have ever encountered. There’s Wi-Fi is slow and overpriced.
Reviewed July 24, 2023
Horrible service and customer service. I got the box delivered and they told me to set it up. I haven’t had internet for 3 weeks now and they keep saying they have someone scheduled to come and unfortunately they can’t give me an exact date or time. I’m getting Billed for a month of internet I never had and they can only give me a 25 dollar credit. Customer service only repeats the same thing they are training to say and will not provide you with actual information so it’s the same as speaking with a robot. Honestly I always had Verizon and never had an issues. I can’t wait to cancel this and change carriers.
Reviewed July 21, 2023
Google Fiber hired Ervin Cable to install Google Fiber lines in The Nashville Davidson County TN area. I live in Newer Neighborhood, Magnolia Farms in Hermitage TN and “Google Fiber Hired” 3rd party Cable installer left 4 inch in depth holes in my grass 2 ft to 5ft long and 18” inches wide and cut through one of my sprinkler lines.
Though Google Fiber Paid to repair the Communities Several Cut Irrigation Lines, Google Fiber Construction and Ervin Cable Company refused to reimburse me $50 I paid to a Contractor to repair it even going to the extreme to send me a certified letter stating they had someone come out to look at the damaged sprinkler line and denied it was their fault (after I had the line repaired) not to mention my paying another $70 for a landscaper to install top soil and sand to repair the damaged grass areas after countless failed attempts by Ervin Cable to repair the grass only by throwing straw over the holes which in some spots the straw was more than eight inches thick.
The Google Fiber Construction Team could care less and were unapologetic I incurred property damage and only cited they were in their rights to access my property as part of public utility domain. Not even a simple "We’re Sorry for your inconvenience." Google Fiber, I guess doesn’t make enough money as it is from consumers and appears in my case to only care about their Bottom Line. I Had considered the possibility of switching to their line but will stay with XFinity. At least XFinity stands by their Customer inside and outside Customers Homes.
Reviewed July 20, 2023
We had Google Fiber installed. After about 4 months had problems. They came and replaced the router. Another 4 months we had over 200 crashes and they replaced the Router again and when requested a refund for the month we couldn't use it, We never heard ONE response back! They went dark, after multiple times of calling, emailing etc.
Reviewed July 18, 2023
Surprise surprise. Outage again starting at 0930am and site claims will be restored at 3am but that’s always a lie. This keeps happening too frequently and for too long. 15+ hours at a time!!!! Service reps offers 0 explanation for this in San Antonio.
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