Xfinity Internet

Terrible customer service. Terrible speeds. Increased Intermittent outages. It was embarrassing telling my new employer that my internet connection was down yesterday. It was down for 5 hours throughout peak business hours. I had to tether my laptop to my iPhone and use my AT&T 5G service. Overall, company is scamming its customers.

Can't get to my account unless I get their app. Can't change my password but I can pay my bill online. I don't have enough space in my cell for an app ➕ customer service is done by an answering machine

I wasted an insane amount of time attempting to resolve a billing issue for a cancelled account. The account has been billed for two months after the account was cancelled and the equipment was returned. I do not want to have to use their automated service to "resolve" this issue because it won't work. Yet again wasting even more time. They texted a link to my phone and then ended the call after going through all the hoops to try to talk to anyone about this problem. Instead they prompt with a "whole new experience" and a full sales pitch before disconnecting my call. This company is a joke!

False advertising, horrible service. Not to mention they spend $0 on improving their phone system. It does everything not to connect you with anyone. Only people answer are in Philippines. They don't speak English and try to reset your modem several times without any help. Absolutely garbage. I really hope a huge lawsuit would make these people out of business.

Was having issues with my internet. (For like a year with many calls) I called and they reset my modem and as we were waiting she reviewed my account to save me $30 a month. I asked if it had a commitment and was told no it doesn't but does have a 24 month price lock. Well 38 days later I Canceled and guess what? 12 month contract costing me $110

Although we purchased the 900Mbs wireless internet service from Comcast, our service has been horrible and totally unacceptable. We are experiencing some very extensive, frequent, and pervasive latency issues. On multiple occasions, we have contacted Comcast and informed them about our poor wireless internet service yet they continue to fail to resolve our problem. For over 2 months now, we have been experiencing very poor, unacceptable wireless internet service. In fact, the problem has persisted for so long that we have finally decided to abandon even trying to get help from Comcast. We are tired of them using our problem as an opportunity to charge a $100 service fee for each visit to our home. It's obvious they are very comfortable providing inadequate equipment, poor service, and charging additional money for low quality of service.

They never provide the speed that they claim. When you call their service tech, they are new. Doesn`t know what they are doing, Start blaming the router, blaming for poor speed. Then they want you to purchase an Xfinity router and upgrade to a super speed connection. You pay the hire price and then still the slow speed. Then they blame you to change the wires in your rental apartment, Which you can`t. So then deal with super slow speed rest of your life with super speed charges per month. Go to some reliable and ethical service provider.

Customer support changed my internet plan without my consent which was a more expensive plan than the one I was on previously. They then said they were going to call me to fix the plan and didn't call me.

I have been on the phone for 51 minutes...and my issue still has not been resolved. I called to inquire about the HBO charges that has been on my bill for May, June and July. I did not purchase this and have never watched it. I would like to get a credit for the $14.99 charged for 3 months ($44.97). I spoke with Eddie, Employee R54, in Denver, he refused to transfer me to someone to help resolve this issue. I live alone and did not make this purchase from the remote or online. I would like a credit for these. I should not have to pay for a service that I did not add to my account. Thank you!

The Xfinity account number written on the bills: **. I am not sure what is going on with the Xfinity billing department. I have already called and chatted with Xfinity's agents to make sure that there were no more Xfinity services at my address. They have confirmed with me so many times that I wouldn't be charged anything anymore because there is no Comcast Xfinity services under my name at my address, and all equipment have already been returned. It turns out that I receive a bill today with the amount due $159.73, and new charges due Aug, 11, 2022 of $40.19. Is this a mistake or should someone be fired for trying to steal money from previous customers in this pandemic time?