Comcast Internet Service

I've been using Comcast Internet Service (only) for about 5 years, at least. I started out with their plan called Performance with unlimited internet access and fast speed. (@$54.95 a month). For about 3 years, the service seemed to be doing just fine. After which, I noticed the speed seemed to really start slowing down, so I contacted Comcast, and their customer service recommended their next Plan: Blast for really fast internet speed (@ only $74.95 a month). The internet price increases started after initially paying $54.95 a month and kept getting higher. The Plan: BLAST has currently increased to $92.95 monthly. In my family's home, we have been using the same exact devices as discussed with Comcast when we initially began using their services (which we are allowed up to 4-5 devices). We use a 1 desktop, 1 laptop, 1 t.v., and a cell phone (occasionally).

I've had Xfinity for years now. Due to high bills I recently changed to just internet and online tv with them. I'm paying for 60mbps but I never get close to that speed. I've had more outages days than nonoutages days. I can't even watch Netflix or surf the internet. It get to the point that my phone's internet is faster and less faulty than my home wifi.

They didn't even tell me my contract was up so they charged me $190 instead of my regular 90/month. Then to get the same internet my bill went up $40 just to keep the same speeds. Then on top of paying more for internet, as soon as I got a new contract my internet has never been worse! I have called several times and all they say is they are going to reset my router. Wich I can do and have done dozens of times and it doesn't fix anything. I hope they go out of business which they will as soon as another company steps up. Everyone I know hates Xfinity and has similar issues.

Summertime, kids, and data caps equal overages. I've been with Comcast for over 10 years and have never shopped around behind their backs nor have I ever paid a bill late. Yet they repay my loyalty by moving beyond their typical nickel and dime tactics to screwing me out of every penny possible. Unlike cable, having access to the internet is a necessity and with little, to no competition, Comcast knows you'll have to pay the overages and like it. I don't torrent and I do my best to block the data before my family hits the cap, I've tried adding my number for an alert but I have yet to receive one nor have I ever been the lucky recipient of the notice that is sent to the current data user, whichever of my kids notices it just ignores it and keeps on streaming.

I own a restaurant and we need internet for all incoming orders. We had no internet from them for 2 weeks. Every time I called they would send an signal or would say the outage was gonna be fixed in a few hours and nothing would happen. Finally I got sick of them and called to cancel even knowing they had a fee. I just didn’t care because the service sucked. They Said the cancellation fee was 471 and even sent me a letter to sign. When I went to pay the bill online they charged us doubled that. I called and talked to 2 different people that said they were gonna get it figured out. Then we get a call from collectors that we owe 1200 dollars!

You can’t talk to anybody and nobody knows anything. They just want your money. Worst experience ever! Still trying to contest this. Don’t use this service!

We have been out of Internet service for 5 weeks. During the past 5 weeks, Comcast had sent 3 technicians and still hasn’t fixed the problem. When we called again tonight to ask for status, the person who answered the call was not able to view our service records, nor was his immediate supervisor. Not sure how Comcast can operate a company this way, and no wonder after 3 technicians came the problem is still not fixed. We have requested for refund and will change the Internet service to another company. NEVER CONSIDER COMCAST!!! It’s the WORST internet/cable company I have ever known.

Do not get Comcast unless it’s your only and last option. The only reason I’m getting Comcast is because I can’t get another provider in my area. I’ve been waiting at home since 2:30 for a technician that was supposed to come from 3-5. Around 3 I get a phone call that I had missed the appt since no one was home, even though I was home! No one rang the doorbell. No one knocked. I called and rescheduled, was told they would be back in an hour, did not happen. Called again. They said they would be arriving soon. No one showed for two hours, I called a third time and was told that no one would be coming that unfortunately the next available time was a week from now!!!

Find something else. Customer service techs follow a script and don't resolve issues; they even schedule appointments you didn't ask for, their products SUCK, prices are high, you get locked out of your own email on their website (unless you're paying your bill)...nothing good to say about them. HEED THIS WARNING! Find something else.

T.V & Cable RUN fast, run hard away from this company, cable error message, downtime, service outages, need I say more, Beware your Internet, Blast, check your Speed... The worst, they promise you to bundle with Blast Speed, great for few months, checked again and 10 MPBS Upload & 2 Download. Then you'll start noticing gradual higher bills, and you’re stuck for contract period. Numerous telephone calls. Try downgrading... Good Luck! Try checking online their rates, you will not be able to view published rates since your IP Address is recorded as a client.

Comcast/Xfinity was only to install internet but switched the AT&T landline to Comcast also. This was not what was agreed on. Now we have to get AT&T to try and fix the problem which will cost extra for my mother who is 90. So sorry I ever contacted Comcast to install internet. This has been a big mess.

I have been a customer for 18 months and taken advantage of. Unsatisfied customer. This company would prefer money without pleasing the customer. At the end of the day your customers got you where you were and please never forget that! We can make or break this company.

Comcast is the worst company to ever exist. Customer service doesn't exist and they avoid you at all cost. Disconnecting your account on your own they still charge you continuously. If you didn't sign up for contract they bill you for early termination. Please ignore all complaints or concerns all emails and even use your own account. They purposely disconnect services and then later say that they're going to disconnected for non-payment.

I had scheduled installation of their service for between 8 am and 10 am, the tech? (by the way these so called techs are not Comcast employees and they take no responsibility for there actions. So if they steal from you Comcast will do nothing). Anyway the work order was wrong, so the tech got in his truck and left. I called Customer service and was promised 3 times that there would be someone there by 10 am. At 10:30 am I called customer service again, was on hold for 12.5 minutes, this liar named Milik pick up the line and informed me he was in charge of all installation.

I very rarely leave reviews on any product (especially if my feelings are negative), but I've decided to make an exception in this case because of the underhanded and execrable experience I've had over the last two years. I make my living online and therefore obviously require internet in order to do my job. Unfortunately, the area in which I live is only served by Comcast so I was forced to go with them as my ISP. I was pleased during my first year of service, and I didn't really have any issues with consistent speeds, rates, etc. However, during the second year of service, I've had numerous issues such as 1) increased rates without warning, 2) speed caps where my internet speed slows from 150 mbps to 30mbps-50mbps, and 3) disrespectful service agents via chat.

We were forced to cancel Comcast internet because Comcast does not offer service at our new address. When we found out we would have to pay an early termination fee, we called to talk to customer service since it seems unreasonable that we would have to pay a termination fee when Comcast does not provide service at our new address.

I am a current Comcast cable customer. I recently applied for an affordable internet service for my family through Internet Essentials by Comcast for $9.95/mo. I was approved for the service and waiting for my equipment for nearly 2 weeks. I decided to call internet essentials to obtain the status on my internet equipment. They advised me that I would have to upgrade my cable package with Comcast since my Comcast cable package didn't allow me to get internet service through Internet Essentials. I contacted Comcast cable and they advised me I would have to upgrade to a more expensive cable package, get internet directly through Comcast with a bundle deal, or downgrade my cable service to basic cable with less channels to get affordable internet through Internet Essentials.

Xfinity wrote to me this morning to let me know my service was ready to activate. Except it isn't! All I'm getting are errors and call us and this and that. So basically they wrote to me this morning to let me know I should activate and then told me I can't when I called. On the website? "Device found! You can now activate..." Except when I activate, I get "issues" and "errors" messages, two on one page in some instance. And that's what Xfinity has become. It's a big error leeching off its last few desperate customers because it knows its days are numbered. As soon as Google Fiber is in my area, I'll switch. As soon as ANYTHING ELSE is in my area, I'll switch. I look forward to the day this company goes under. It deserves it.

Xfinity internet service is OK, but some of their account managers will lie through their teeth and make promises they know they can't keep. I hadn't had home internet in quite a few years because of my limited income so I worked with an Xfinity account manager by the name of Danny ** to come up with something that was within my budget. Knowing that I had limited monthly income he promised everything under the sun including waiving install fees, 60Mbps for $25/month, $60 rebate.

I've dealt with this company for 5+ years. For these years I've dealt with the worst internet I probably could ever experience. For about 3 months, I've had an ongoing issue where the internet's ping would spike up to over 300. I've called constantly, over and over and over again, about over 10 times if I could count, and they finally did something, not knowing what they did, to fix the issue. Then comes a day where Comcast calls us, claiming our router is damaged or broken, and they've shipped a new router to our house. The last router was working perfectly fine, and haven't experienced issues in 2 months.

My service is always going out. They do not follow through with appointments. They ran my credit without permission. They do not care for customers at all, worse customer service. Don't get Comcast internet.

My service is always going out. They do not follow through with appointments. They ran my credit without permission. They do not care for customers at all, worse customer service. Don't get Comcast internet.

My internet is constantly going in and out in Ft Lauderdale. Comcast has no idea why. They schedule appointment to come and check the outside wiring and don't show up. I can't wait till ATT installs fiber optic in my area so I can use the internet when I WANT not when Comcast is not busy!

I had a plan that expired, I called when I received my bill and was told my plan would be upgraded and changed. It never happened. They continued to bill me and every time I tried to get it fixed I got transferred to a number that automatically disconnected. Finally after multiple attempts I got someone but then they won't backdate my plan, stating the rep didn't leave any comments. I still haven't gotten it resolved. They started charging me over $70 more a month.

I was a Comcast customer for over 14 years. The customer service has always been an issue, but due to my home location Comcast was my preferred option as the competing company also had a ton complaints. Prior to moving I added Comcast home security. At the time of service I informed the rep I was moving within the year and inquired about cancellation fees if Comcast was not a service provider in the new area. (I was building at that time and there were a lot of questions regarding service providers in the area). I was informed I would not be responsible for cancellation fees if Comcast did not service the area. Six months later I sold my home and moved into an apartment which had a contract with AT&T. During that time I also learned Comcast would not be allowed to service the new development.

Comcast has grown so large that it can no longer offer any decent service. Employees are given a script and not allowed to divert. Upon having to move and try to transfer service only to discover there was none at the new location, they still insist on the breakage fee; never mind years of using them faithfully and paying top dollar. When turning in equipment, although told the contract was now cancelled - the only thing they cancelled was the autopay. Now the last real bill to be paid, which looks like it has been paid, has not. (Be sure to look at the small print on the bill as to the exact dates that have been paid - the billing cycle is 3 weeks late and arrives at the same time as the last payment!) So now there is a late fee to pay in addition to a breakage fee, and a long wait online to correct the end of service which was never recorded.

I contacted Comcast to see if I would be better off using an Internet and TV package from them instead of DISH. Comcast (Xfinity) customer service told me their lowest TV programming alone started at $79.95 and if I wanted to "record" or have "high definition", well, there would be a charge for each, and then a charge for an "extra television", you know, the old DISH TV charges that they want you to fall for as "extras". Customer service woman told me I would be better off with DISH. This is why I dislike Comcast so much. They are so big and they don't care about their customers.

My cable went out six times for extended periods in a year's time. Internet went out several times, once for over 8 hours. I do my business online and had to go to Panera to connect to a Wi-Fi. Bill went up from $101 to $202. They said my "Triple Play" ran out but they offered me a Latino Package for $99. With all of their fees, my bill was $134. I can't afford that as I'm disabled. I had to go with a much less expensive carrier. I received a bill for $280. I called and they told me I was being charged an early termination fee. Refused to send me proof that I signed a contract and told me I'd have to go to their ONLY office in the Orlando attractions area if I wanted to see my contract. I explained my disability in detail. They refused once again to send me proof of the contract, nor take into account my disabilities. I offered to send the Social Security documentation. They refused to accept any correspondence from me. STAY AWAY!!!

Moved four miles down the road. They raised my rate on my service for internet. Comcast stated that "that plan is no longer available". More than doubled my internet price. Two months later, a flyer was on my door for the same amount of my old contract that I disputed. They said, "Oh! That is available for new customers but not to existing customers." It's funny how businesses do not understand the power of good practices such as rewarding loyal customers instead of punishing them.

Comcast sent a data usage overage warning which we never knew we were limited. This is our home internet that we never agreed to a limited account. This is not a cell phone with limits on data. They keep changing the rules, prices, and trying to force us to upgrade. This is internet account and I'm not willing to allow them to bully us into upgrading. They have overcharged all customers for all these years and now everyone is cutting the cord and now they are trying to force everyone into paying for crap that was never agreed to in the 1st place. They also know they are the only internet provider in Las Cruces, NM so they think they can bully their customers around.

A few weeks ago I started having trouble with my Internet going out intermittently. Each time before I could talk to a rep I was instructed to disconnect and reconnect my modem. When that didn't work the automated system "sent me a signal" and I had to wait 1/2 hour and then call back. Even then, to talk to a rep was a 2 hour wait. Then they sent "repair" signals and other stuff I don't understand.