Comcast Internet Service

Thank you so much for recommending the xFi Pods! I am in a three floor townhouse where wifi is needed in all spaces. Although I have the blast fastest internet from Comcast, our computer connections were lagging. With xFi Pods, plugging in pods on each floor, easy set-up, and now the connection is super fast. THANK YOU!!!

I have had Comcast before and wasn't very pleased with it. However my new husband has had it for several years and since he pays the bills this is what he has chosen to have. We have our land line hooked up to it too. The only thing I don't like is when Comcast is working on something or something is busted, you are never notified by even a robo call. Comcast's wifi works much better than it use to. So far so good. I had CenturyLink before and they were pretty good. Not really the overall best either. Bill kept going up and up without notice. I had a traveling notary business and sometimes they just didn't take care of me.

Modem burned out. MICHAEL that works in the business Comcast department help us out. He understood that we are a business and needed to have someone out to us fast and he got someone out to us same day! 1-2 hours! GREAT SERVICE!

They have been amazing since we switched providers. There is less dropped calls, great customer service, and a reliable bill that doesn't constantly fluctuate.

My internet service is super slow and I am trying to speak to an agent about this and the voice robot keeps on resetting my modem and will not transfer me to a live agent. Very frustrating. And it is not as if there is any alternative in my neck of the woods.

I was lied to 3 times by sales, promised HBO, SHOWTIME and 1 GIG of internet speed. Tech showed up to install and none of these were included in my package. I am currently getting 40-60 megabytes of internet speed and paying for 250. Customer service has done nothing to compensate for the misrepresentation or horrible internet service. I would rate them with ZERO stars if I could. From, Danbury, CT

As you can see from other hundreds of reviews, this is the worst internet service you can have. Unfortunately I was bound to use it for 3 long years because it was the only provider in my residential community. Worst speed, connection issues, high prices and hidden conditions. Every year they automatically increase the monthly bills by saying "your promotional offer has been expired".

Tried thru chat and 800-xfinity to get password reset; was able to provide all info about account but they would not send because we were not in the house where service is located. Transferred to tech support - still no help. USELESS Service!

I’ve had Comcast for several years. I got divorced 2 years ago. My ex and I went to Comcast to sign me off as the account holder and the entire account. That way he could keep the boxes and not have to start over, it was just easier. I moved out and got my own service with them. It’s been issue after issue. The biggest issue is that after 2 years I came across my name and phone number still attached to his account and never was taken off. I was actually logging into what I thought was my account to check for a credit I was probably never getting, that’s another story.

Once a week, outages, problems... Please call XFinity billing department and demand adjusting your bill. The only way for this company to learn if they start losing money. They should be aware that providing bad service will affect their business

So one evening I received a call from a salesman from Comcast asking me how my service was and there was anything I would like different. I simply told him I enjoyed everything I had, I wish my speeds are faster but I was fine. He proceeded to tell me for 5 more dollars a month I could get increase speed up to 50 mbps... The next thing you know I am checking my bill a couple days later in my bill is 35 more dollars. I ask the representative when I called Comcast why it was so high. She had informed me that I had switch to the Triple Play which I did not even know I had dawned I was on the Blast package for 74 bucks among plus another $5 for speed should be $80. For some reason my new bill was a 110.

Well, I refuse to get #screwed by Comcast. After being a loyal customer for 10 yrs, always paid on time, they all of the sudden want me to pay my bill of $53 + an additional $170 for DATA. Just google "Comcast data cap lawsuit". It's TOTAL **! So Today I shut it off! No TV, no Internet. #UnPlugged

We were paying almost 180.00 for Triple Play package. Box went out and we took it to a store. While we were there rep looked at account to see if he could save us money. He saved us a few bucks with a 2 year contract. When got home we no longer had any of the channels that we watched. The rep promised us nothing would change about our stations. Liar! Every rep you speak to can't answer your questions and it is a total scam. Putting you on hold, etc. My spouse told the one of many foreigners that we were going to package up everything, bring it to the store and cancel all of it.

I have had numerous problems with the internet going out and needing to restart the router. We have tried 4 routers with the same problem. We have concluded it is the network. This problem has gone on for 3 years at my residence and is getting worse. But there are no other providers in the area.

They allowed someone to go online and order services in my name. This person didn't have to verify who I was to him or anything. They sent a technician to install services at the man's home that stole my identity. After I called to get the $9.95 internet for my son who attend school with reduced school lunches and giving Comcast my personal information, I was informed I already have services at an address I never lived at and signed by a man I don't know. I got a police report and the man has been arrested, yet his address still receive services in my name and a bill for $200 Comcast trying to get me to pay.

I have been without internet for few days because their offshore customer service agents are the most helpless and useless ones in the world. When I decided to cancel the service it still took me about an hour to make them understand that my last day should be the last day the service was available to me. They still wanted to bill me for all the other days that their support service was trying to resolve my issue but was not able.

Comcast have a service that is called prepaid internet. With this service they don't ask for a deposit or a contract. Only the customer will buy the box and pay the first month when you want the service. What they don't told you is the box that you getting is used and do not work only for few days of course. I paid $80.00 dollar for that service that only had one day 'cause the box wasn't working. They will replaced it for other the same used and not working. I lost one day trying to get my service working or my money back but I couldn't. IF YOU DON'T WANT TO LOSE MONEY AND TIME PLEASE DON'T BUY THIS "PREPRAID INTERNET."

These people don't give a RIP. Worst customer service ever. We need other choices to go to. I will never recommend. Out of service from them working on the lines to land now no service. The best they can do is 3 days to come back out and fix their wrong.

My fault. We moved, there are no other cable providers. I called Xfinity and was quoted $79.99 triple play for 24 months. I said go ahead, and they came the week I moved. I was not billed $79.99, but $99.99. They said I agreed to it, and that there's nothing they can do. I didn't agree because I didn't have a computer to acknowledge and agree. Sneaky -- I gave them the name of the person who quoted the info but they can't find the phone call... and there's no promotion going on now so they can't change.... I hope another provider comes into my area who will offer lower rates as I will switch.

For the second time in the last few weeks, I have experienced trying to get on the Internet with instructions to restart my service. The first time went smoothly, except that I did not know I had lost the service through no fault of mine, I might add. I did miss the opportunity to work from home for many hours, because I have a laptop tied into my wifi. Tonight took me 35 minutes with a technician named Kevin between the hours of 6 and 6:35 pm, when I finally got service, on Thursday, April 25, 2019, who had me disconnect the black cord and unscrew the cable. The latter was difficult because I lack strength. No one should have to go through that! And certainly not so often!

Comcast has the absolute worse customer service ever. Their automated answering is unable to recognize English no matter how clearly you articulate it. They keep zero records of what has been discussed about your account and given you have been a customer for over 10 years and faithfully paid your bill on time every month they still don't see that as a reason to not schedule service men to come shut off your service when their automated billing screws up and doesn't take your payment. No phone call, no investigation, they just shut your internet off. After spending at least 3 hrs on the phone trying to get it sorted out and thinking you have you wake up the next day to have to repeat the whole process again. But that is not the end of the story so wait for it.

I first likes to say that Comcast Representatives are not very knowledgeable. I contact them concerning my data usage and he told me it was because of my Amazon fire stick. I explained to them if they had better services I would have to use a fire stick but yet he still could explain to me why the excess data usage when no one is at home. This went on for about an hour and ask to speak to someone else. Never allowed to. Thank God that I'm only in this contract for one more month and they can have their bad services. It's so sad that in the ** community they only give us the scraps of everything but I'm not garbage material and I'm not going to accept garbage service so I pray and I hope that someone else sees this and be acknowledged that Comcast is truly a rip-off cable company.

In August 2018, I canceled my television service with Xfinity and requested to keep my month-to-month contract for 250 MB internet service. The salesperson offered 1 gig internet service for the same price if I signed a 24-month agreement. I explained that I wanted to stay month-to-month because I might be moving to a place without Comcast for work.

I've had Xfinity internet for several years now and I have to say they still SUCK! The internet constantly goes out or slows down. It doesn't matter how much you call them. They always have some lame ** excuse why. When are we going to force these huge CONGLOMERATES that create monopolies to at least give us quality service. I hope everyone knows that the USA has some of the slowest internet service in the world because these guys are trying to nickel and dime the ** out of everyone... DISGUSTING!!!

So, they offered me a “unlimited “ internet package with a “pro” velocity. They told me that it was a promotion they have and that I only had to pay around $132 with tax, first ???? red flag, internet wasn’t working well, and was as slow as it can be. I called and they told me to change my router which I did. A week pass and same problem, called again to complaint just to found out that I have a bill of $210 because I exceeded my “unlimited “ plan... How do you exceed and “unlimited” internet??!!

I called Comcast in Feb 2019 to find out when my contract would expire and see what plans were available. The CSR told me that I could get better speed and TV for $39.99 a month with Broadcast TV fee of 9.60 Est taxes $1.48 $51.84. I paid my last bill which was $29.99 then with all the pro rating and advanced charges I paid another bill of $82.67 then I went back online to see what my next bill would be. $70.06. Looked at the charges. My base rate was increased to 44.99. They claim because I was not on auto pay. Looked at original contract and states I could save an additional $5.00 a month for auto pay. Don't trust them so I had it removed. My broadcast TV jumped to 21.05 and taxes 4.12.

Keep your eyes on bills. Comcast practices gradually increase monthly bills, even if a service under a contract. It is first. Second Comcast makes billings due day early than it was set up, on a couple days, sometimes earlier, to force customers pay late fee, if the Customers late pay their bills. Also that way gives Comcast to make extra cash, because Customers pay more than 12 times in a year. Plus the internet speed much slow than promised. Terrible way to make money.

BEWARE OF COMCAST! OR LIES, LIES AND MORE LIES! In early February 2019, I answered a Comcast advertisement I received in the mail for two years of Internet and TV at $35 a month. I called the 800 number provided (855-888-2173), and a salesperson who identified herself as Traneka, located in the Miami area, suggested I would be better off with a package called X1 Starter Triple Play for two years at $79.99 a month, not including various taxes, for Internet and TV plus telephone service, and including Showtime and Starz at no cost for one year, as long as I signed up for Autopay and Paperless Billing (which I did). I also signed up for a smartphone that was to cost $4 a month, and I was to receive a $200 Visa Prepaid Credit card for the X1 Starter Triple Play and a second $250 Visa Prepaid Credit card for the phone.

Have been a loyal Xfinity Internet customer for 14 years at my current location. Has anyone else in North Central Massachusetts experienced very unreliable connectivity over the last 3-4 months. When the service is up, it screams at top speeds, but it seems that it goes down very often during the day. Troubleshoot my own connectivity on a regular basis and it's not internal for sure. Regards, David - Templeton, Mass

Finally got fair billing from Comcast when I said I was going to leave for greener pastures with HULU's Live TV package for $30 per mo. There had been no billing increase for months from Comcast after that. Oh, but wait, I got suckered into signing up for Xfinity Mobile, because of ATT's poor billing practices. Guess what...my internet and tv bill went up immediately after signing up for the Xfinity Mobile service. They figured they have me now that I signed up for Xfinity Mobile and gambled that I wouldn't want to cancel my Xfinity internet and tv service even if they raised their rates. Wrong! Only two more months to get my rebate back for my phone purchases and Sayonara Xfinity and Xfinity Mobile; hello Youtube Live TV or whoever. It's amazing how this company trips over dollars to pick up dimes. The real irony is the CEO and his Execs don't even care, because they use foreign telemarketing entities to filter the complaints.