Xfinity Internet

I have never had a problem in service going out and the speed is amazing and in times when I needed customer service they are the greatest. I believe when the service did go out briefly we were notified of circumstances and when to expect service I go on and on saying good things. Price is very reasonable as well and you can get a service tech out pronto if you need one. Also, very reasonable for service call and most of the time no charge. If you move you can do the service one two three yourself to change address.

XFinity came out with a plan a couple years ago to help low income people be able to afford the internet. I was sure it would be a slowed down version but after several years of escalating fees and costs I bought it. And I am so glad I did! For $9.95 per month I can be on the 'net all day, play my computer games all night and no problems. The one time I had a problem it was handled quickly and efficiently by a tech. It has been great for this senior on a limited income.

XFinity, previously called Comcast, has its ups and downs. Downsides: can be expensive if you don't push for a discount, the company doesn't sell modems anymore and it's expensive to rent one or to Buy your own, repairmen charge you for calls, $75, even when they say they won't or the problem is XFinity's fault. Upsides: they've gotten better at not having outages or slowdowns caused by too much internet traffic. Better than CenturyLink by miles.

I find the Xfinity to be very reliable in our area and the router coverage in the home is sufficient provided the router is centrally located. We seem to have sufficient bandwidth to support home security, cable, direct device attachments without any issues. I do find that Xfinity's customer service has got better over the years and I appreciate what they've done from a Covid perspective when they had to come inside to do an installation.

Paying for 100 mbps boost and find often speed is less than expected. Running through the normal reboot of modem/router manually or through their website does not necessarily correct the intermittent speed results. A call to customer service forces you to another reboot before you can get a live agent which is very frustrating. If they can’t solve the issue they schedule a site visit but you get a tier two call later from a difficult to understand agent who again tries to solve the issue. Magically before your site visit issue seems better but after some time the cycle repeats.

I've had Comcast internet for 2 1/2 months, paying $220 per month for the most expensive level internet they have. During this time we've had a total 20 outages in my home some for a several hours and some for a few hours but a week doesn't go by without numerous outages. I call them and their reps don't help. All they do is try to sell me more Comcast products. Why would I buy more products if the current products I have don't work?? I have a home business and I can't even work from home anymore because the connection is so bad and unpredictable. It knocks out my cell phone and laptop. I've almost lost a couple of potential clients because my calls kept dropping. Comcast is the WORST internet provider there is. I'm going back to Verizon next week.

I have been a LONG time Comcast/Xfinity customer, in fact, it has been the only ISP that I have used at my personal residences. I have been accustomed to price hikes at culmination of one of their one or two year service contracts but my bill has increased by nearly 100% ($75 to over $135) so I gave them a call. To my surprise I spoke with a VERY kind woman who was as helpful as possible. Unfortunately for me, my 75mbps plan with unlimited data is no longer an option. I can pay around the same price for 50mbps though or I can pay a bit more for 100mbps, the middle-option of 75mbps no longer exists.

Xfinity may provide fast speeds IF it gets up and running. But plan on spending half a day - yes 4-6 hours doing the work a technician should be doing by the company you're paying to provide you the service. The Pandemic has provided the best excuse to allow them and other web companies to pass the work off to you. Now they want it to continue to be your problem to work for them until their problems are solved.

I have been without wifi that I paid for, for 4 days. A service tech was supposed to come between 10am-12pm today. I waited all morning no one came. So I called the customer service number to find out the tech lied about coming to my appointment and they said they will NOT send him back to do the job he was supposed to do. The best they can do is send someone Friday (what so they can lie and say they showed up too?!). I asked for them to just refund my unused days as I'll be switching to AT&T and they also said no. Keep in mind I have only been able to use my service for 4.5 days out of 30 days that I paid for. Xfinity prepaid is a scam. Go elsewhere.

Xfinity was the worst internet service I've ever had. Constantly needing techs to come out and fix outside Xfinity equipment. Would go hours without service due to Xfinity's equipment issues. Reps would always say it was a modem/router problem (it was never a problem with my personal equipment) and after sending a tech out, techs would always say it was a problem with XFINTY'S equipment. So tired of the runaround from c/s reps just to have a tech come out and say "oops it was our fault all along." And this was a one time thing. Over the 3 years I've had Xfinity internet service, I've had to have a tech come out over a dozen times. Xfinity is the worst and now that AT&T Fiber is available in my area, it was a very easy decision to cancel my service with Xfinity.