Comcast Internet Service

Thank you so much for recommending the xFi Pods! I am in a three floor townhouse where wifi is needed in all spaces. Although I have the blast fastest internet from Comcast, our computer connections were lagging. With xFi Pods, plugging in pods on each floor, easy set-up, and now the connection is super fast. THANK YOU!!!

I have had Comcast before and wasn't very pleased with it. However my new husband has had it for several years and since he pays the bills this is what he has chosen to have. We have our land line hooked up to it too. The only thing I don't like is when Comcast is working on something or something is busted, you are never notified by even a robo call. Comcast's wifi works much better than it use to. So far so good. I had CenturyLink before and they were pretty good. Not really the overall best either. Bill kept going up and up without notice. I had a traveling notary business and sometimes they just didn't take care of me.

Modem burned out. MICHAEL that works in the business Comcast department help us out. He understood that we are a business and needed to have someone out to us fast and he got someone out to us same day! 1-2 hours! GREAT SERVICE!

Will be going to the BBB and Attorney General for Comcast's unethical billing practices. If you have other options you may want to pursue them. My recommendation is to never give this company auto-pay. In May 2019 I added HBO to my subscription for an extra $15 a month. In June the bill was $35 extra. I assumed there must have been a charge for setting up the HBO service and/or partial service during the prior month. So I paid the bill without contacting Customer Service for clarification. In July the bill was $48 extra and this time I decided to go to the Xfinity store to talk to someone about the billing. Waited for about 10 minutes with zero movement in the waiting area and asked how many were in front of me. The answer was 11.

I went back to Comcast/Xfinity in March of 2019 and since March/2019, I have not had continuous internet service. Calling Comcast for technical or for that matter anything is pure hell. I have unplugged my modem a thousand times, I call and get nothing from the Comcast reps. I can't make a telephone call without the line going dead in the middle of the call. I'm on my laptops and the internet goes out, you have no idea how frustrating this is. I pay a little over $200 a month which is $2400 a year for service I am not getting.

I called about upgrading my service from internet only to internet home and tv with their promotion at the time. I did like the idea of switching but was not completely sure I wanted to yet. At that time the sales department stated, "Hey how about this you get to try everything out for 30 days and if you decide you do not like it then there are no charges or penalties to cancel it" and I would take down and return cameras and sensors. So that is what I fell for thinking 30 day trial so I agreed and had it put in.

I finished my one year contract with Xfinity and extended it for a year more. I had to move after 3 months to an area where they did not have service. While I would have been happy to transfer my service, but since they didn't provide service, I had to to terminate the contract and hence they charged me ETF of hundred dollars. I feel this is not fair when the customer is forced to move due to life situations and they don't consider it. I am not coming back to Xfinity/Comcast again anywhere in USA!!!

My family has had Comcast WiFi for 3 years. We stream our T.V. and movies via Roku, Sling, Netflix and other streaming apps. In the beginning we had many connectivity issues, lots of buffering, and daily signal dropping. The MBPS continued to drop and the price continued to go up. Then we moved into a house with family but we are renting separate floors of the same house. After a service call to install the WiFi at the new house, cancelling the family member with different service without authorization on a different floor, and changing our service to include tv & phone, we were told we could not have separate accounts in the same house.

Comcast has the worst service ever. I pay just over $220 per month for Cable and Internet. For the month of August and as of 08/14/19, I have endured 10 days of outage with 4 days of receiving the services I pay for (Service up-time was Identified by my FINGbox report.) Oddly enough, when internet goes down you cannot change the channels, pause, fast forward, on the cable service. After waiting on hold for approximately 40 minutes for raising a formal complaint to Comcast's "NO-Customer Service department" I was given a $27 credit and reminded of my 2 year contract. If you're looking for communication services, run fast and run hard. Comcast is not a viable option for someone who actually want to be provided services for their hard working money.

My wireless internet service fails or is intermittent 2-3 times per month. Phone service is typically via undertrained technicians & on-site visits commonly diagnose the problem wrong. The whole service model is broken & the wireless product doesn't work well. The price is way too expensive for the service.