Xfinity Internet

I realize XFinity (Comcast) is often criticized. However, I have found them to be very responsive to an alert from me about an outage. First, they will identify if there is trouble in the area and, if so, when the problem with be resolved, or they will provide relatively easy automated instructions that I may use to get things up and rolling again if the issue is just at my house, and, finally. XFinity will call back to establish that the issue in the area has been resolved and that we are back online or make sure the boosted signal they sent to our unit brought us back into service.

I have never had a problem in service going out and the speed is amazing and in times when I needed customer service they are the greatest. I believe when the service did go out briefly we were notified of circumstances and when to expect service I go on and on saying good things. Price is very reasonable as well and you can get a service tech out pronto if you need one. Also, very reasonable for service call and most of the time no charge. If you move you can do the service one two three yourself to change address.

XFinity came out with a plan a couple years ago to help low income people be able to afford the internet. I was sure it would be a slowed down version but after several years of escalating fees and costs I bought it. And I am so glad I did! For $9.95 per month I can be on the 'net all day, play my computer games all night and no problems. The one time I had a problem it was handled quickly and efficiently by a tech. It has been great for this senior on a limited income.

XFinity, previously called Comcast, has its ups and downs. Downsides: can be expensive if you don't push for a discount, the company doesn't sell modems anymore and it's expensive to rent one or to Buy your own, repairmen charge you for calls, $75, even when they say they won't or the problem is XFinity's fault. Upsides: they've gotten better at not having outages or slowdowns caused by too much internet traffic. Better than CenturyLink by miles.

Paying for 100 mbps boost and find often speed is less than expected. Running through the normal reboot of modem/router manually or through their website does not necessarily correct the intermittent speed results. A call to customer service forces you to another reboot before you can get a live agent which is very frustrating. If they can’t solve the issue they schedule a site visit but you get a tier two call later from a difficult to understand agent who again tries to solve the issue. Magically before your site visit issue seems better but after some time the cycle repeats.

The customer service Agent told me about unlimited internet for 49.99 if I join automatic payment system paperless too. I did it both way. The next month was 70.00. I called the agent. Told me 49.99 will be reflected in the next bill meaning next month come back paying 70.00. Call this time because wasn’t working. The internet have some issues for days gone and back. Called again. They told me the internet was disconnected because was a phone line request. I never request a phone line because I have a cellphone line? Really? When I start discussing my plan 49.99 didn’t ever exist in the computer note. Was a lie from the agent. I didn’t have any way to prove he offered me 49.99. It’s in the advertising but wasn’t in the computer note! Everything was a mess.

Xfinity has had me down for 3 days and I work from home. They are the worst carrier for internet service I've ever had. The CS reps on the poles are RUDE as well.. If you remotely work from home DO NOT get their services!

My equipment was never delivered... I have tried for hours to contact by phone/text/email/login etc. ALL ROUTES OF Communication insufficient to report simple problem with delivery of equipment package. DO NOT USE THIS COMPANY. Clearly they want to take your money and care less about delivery.

I've had this service for three years and repeatedly have issues with the internet service going out completely or extremely low signal, often less than 10Mbps. They have come to my home multiple times and fix one issue but never seem to get it completely fixed for long. The price is high compared to their competition, but unfortunately, they are the only provider in my area that offers internet above 25Mbps.

Comcast is horrible. I had one of their routers in my kitchen and lightning struck my house. A domino effect caused their router to blow the GFCI in my kitchen. I drafted a Letter of Complaint to Comcast's corporate office and subsequently a supervisor came out to my home to survey the damage. He advised me that an electrician would come to my mom to make the repair.