Xfinity Internet Reviews

Xfinity/Comcast is the worst company I've ever dealt with as far as customer service. They feed you lies, they overcharge, they have long wait times to talk to someone who can't actually help at all. I had an awful experience and would never recommend them.

Xfinity's deceptive business practices again. They provided me with internet service, then doubled my bill after a year, and then added X5 service without my knowledge. What was $70 turned into $180. Will not issue a refund even though I never authorized X5.

Reading the other reviews is confirmation. Xfinity doesn't allow the customer anything. You can argue on the phone for hours and still get nowhere. Simply put seems like the company is going out of business when there is no way to cancel service, only to pay.... LONG STORY SHORT. I found a better deal faster internet. My phone broke so no need for service that was supposed to BE FREE! LONG STORY SHORT THIS WAS A HORRIBLE EXPERIENCE!

I had an emergency with credit card fraudulence. I wanted to change my recurring credit card payment and was not able to get into my account. I called Xfinity and asked to speak to a representative. I wanted a live person as my situation was complex. I got a robot that kept insisting it was a person. What a sad world we are entering.

Tried to cancel a line and they ignored my request completely. In chat they’ll delay the answer and close the chat for inactivity! That’s their new scam and they did many times.

I have had a very disappointing experience with Xfinity. They called me repeatedly, trying to convince me that they had free offers and promotions available. However, in order to check whether I qualified for these offers, they asked me to provide my personal information and credit card details. After approximately three months, I started noticing unexpected charges on my credit card. The amounts were gradually increasing, with each new charge being higher than the previous one. What concerns me the most is that customers may not notice these charges unless they regularly monitor their credit card statements.

Have had their service for 3 years. At first, no problem. The last 6 months, it goes out at least once a month for several hours, and they keep leaving a message ot will be on at ** am then ** pm then ** pm. Bottom line: 8 to 12 hours off. When you try to call, all you get is A1 saying we are aware, goodbye, thank you for being a customer. IF YOU TRY to use their website, it's a huge runaround.

I went to the Xfinity store on Pleasant Valley Rd, Winchester, Virginia today around 7:00. As I walked in this young lady walked out and told her co-worker that she got fired for being 1 minute late. Her co-worker was very upset and didn't believe her. I just stood there feeling sorry for this little girl. She asked me what she could help me with. I told her that she couldn't help me she just got fired. She was very nice and helpful.

I signed up and was quoted $40 if I went paperless and auto pay. A few months later, no warning, price went up to $43. Then later, I was told the price went up to $45 because the paperless and auto pay promo had ended. I've been with these sleaze for 2 years. Today, I get a bill that my payment is going from $45 to $95 because hocus pocus. Nothing changed on my end. When they ended the paperless autopay discount, I didn't change anything.. They were still getting autopay paperless. How can these sleazeballs get away with this kind of bait and switch, hocus pocus, everything in their favor sleazy business. I have more respect for rapists, petty thieves than for these cell phone and internet scum operating as decent businesses.

Doing Better Isn't Optional. It's a Choice Some Companies Have Stopped Making. Here's today's cautionary tale, and it happened to me. A Comcast/Xfinity technician worked on the pole outside my home in the Ranch Estates and installed the wrong type of splitter. In the process, the cables running into my house were destroyed. Internet, cable, phone — everything went dead at once.

The gross dishonesty displayed by XFINITY knows no bounds. Sent unsolicited email by them to my business mailbox. As I passionately HATE the poor service of SPECTRUM BUSINESS, I thought I would check to see if XFINITY was now offering service in Orlando, Florida. They did not and their site says: GET CONNECTED WITH SPECTRUM. A rectangular box has Xfinity and SPECTRUM WITHIN THE BOX, with Spectrum's logo. Xfinity says "Xfinity is not available in your area but SPECTRUM IS, DELIVERING RELIABLE SERVICE YOU CAN COUNT ON."

Xfinity is nothing but liars. They do not have the most reliable service. A month ago we lost Internet for a week because a storm. Yesterday we lost Internet because of a storm. They don't want to give an ETA. After begging to get an ETA they say a week. WHY!! WHY!! Why. Super expensive Internet for what? So wind sneezes and we lose internet. Garbage company. They lie just to get you off the phone. I will never use these posers ever again.

Overcharge. Don't go with them. Intro rates then crazy rates after. Avoid.

I have been with Xfinity for several years now. I had my land-line phone transferred to them from Century Link when Century link stated that they would be ceasing service to land-lines. I went with Xfinity because they have the service to do VoIP with the internet. The service was inadequate. Calls were either made choppy or were dropped. I called Xfinity many times to have this problem fixed and nothing happened even though they said they were fixing it within 24 hours.

I have had no internet for 7 days. A truck ripped off the cable from the pole in the street because it was hanging low. I called and made multiple appointments for them to fix it. No tech ever showed up to any appointments, they were just a no show. I called every day this week and made a new appointment for the next day and no show again every day. I'm tired of this company.

Previously, Xfinity has always been great. Since moving to Gig Harbor, WA we have had nothing but trouble. For a two week span we had no tv or internet. They came out twice to fix the problem and found out it was on them, their old line was defunct. But Xfinity still tried to charge us $100. Then the third week happened and still no service. By the way: the office here is great as are all the personnel; it is the company of which I write. So we complained; they removed the bill but still charged us for the whole month. Then they said they would give us $100 credit out of $222 or such. But, no! We received a $50 credit. Then they said they would throw in an Apple IPad. So I reluctantly agreed.

I would give Xfinity zero stars if I could. From our very first call, we clearly told Xfinity that we owned our own modem and router and did not need to rent or purchase any of their equipment. We were told that was no problem and that the coax cable we needed would be included in a welcome box shipped to our house. That box never came. After waiting approximately a week, we called Xfinity and were told something completely different: they supposedly could not send us only a coax cable and would instead have to send us startup equipment and charge us for it. We did not need their equipment. We never asked for their equipment. We had already been told that the cable would be sent separately as part of getting our service started.

I have my Wifi and mobil service through Xfinity. They sent me an email to receive free premium Peacock since I've seen such a wonderful long time customer. However, when I tried to activate it I was unable to do so. First I called regular customer service. The first rep had me on the phone for over an hour telling me I had to upgrade my Wifi service to be able to activate the free service they had sent me. I told her that was incorrect. I was going to file a BBB complaint. I was disgusted at how many people Xfinity had probably done this to. Given this free service have a customer call in and then people that don't know any better get scammed into paying to upgrade their service to get a free service they promised them.

Waiting already two weeks to get a gut wire replaced. Wires were never buried like they are supposed to be. I got two texts today that they were coming to fix and no one showed up. Then they said there was no appointment. Now they are telling me in 5 days they will come to fix. Horrible horrible company.

To begin with I had nothing but difficulty getting an appt scheduled for when I was off work, they said they could work around it. The tech not only did not work around it at first but showed up early. Then after calling and getting it arranged to later, he still called me saying, " Hey, I'm at your door." They couldn't set up my internet online and a technician HAD to come out, that was the only way per the rep I was chatting with. THEN they charged me $100!!!!! To set up my brand new internet! They won't reverse the fees- I will never work with Xfinity again

You can't even get any customer service. The agents are rude and not helpful at all, but they're great at wasting your time. They always text me a verification code, or so they say, but it never makes it to my phone. They don't have my debit card # or exp. date right either. So, if I try to verify my account that way, they say my info. is wrong. Except I'm reading my info directly from my card. They seem to be getting theirs from somewhere far south of their heads. So, I tried the chat function, and all of a sudden my router went offline. If that's a coincidence, then I'm Miss Universe. This company is the definition of sleaze.

I have never written a review for such low service, why? Because Xfinity is actually at the level of no service. They somehow switched plans, are threatening to charge due to "excessive use," but nothing has changed and there is no way to contact a human. I look forward to switching my services!

I made an appt over a month ago for 8-10 am for 8-22. I received a text he’s on the way at 742. I ended up called around 850 asking where he is. The chat rep said there were system glitches, I have to reschedule, the tech tried to call, I’ll escalate and he will be there today. Basically I got the runaround with 4 different responses. She ultimately assured me someone would be there but couldn’t give me a time. I called a live person an hr later and my appt was moved to a different date. I was highly upset. When she said she would check she hung up on me. The 2nd live person said he put me on a cancellation list?? Cancellation?? I never canceled my appt. I called an hr after the Xfinity text did during my 8-10 appt time. I rearranged my schedule for weeks. I lost money taking the day off.

Customer for a decade and a half. Recently, come to find out that I'm paying $114/month for 600mps internet speed while the company offers one gig for $50/month. Of course I drive down and wait my turn to get the deal. The guy lied to me stating that the plan isn't available in my area. I've seen too much of their BS. I went home and called Xfinity (if you call them say additional service and get through quicker). The lady was honest and said the plan was new customer only.

I have been a customer with XFinity for 8+ years. Earlier this week, the internet and cable went out. They are telling me that they cannot come and fix it for over 7 days from now. We have two people working from home in this house and I told XFinity that and they didn't seem to care. So, I will be moving my business to AT&T. Buh-Bye!

This company is a scam, they increased my bill for no reason without notice. I spoke with a customer rep who said they would change lower it. Of course it wasn't done. I was billed an even higher rate. I called again and the sales rep said he would fix it. Nope. I went into the store and they did nothing. They actually told me the phone reps will tell you what you want to hear to get you off the phone. This is a horrible company. Do not use.

Tried to charge us extra twice by not mentioning that they were adding extra benefits over the phone. When I asked why the price was so high after I said I only wanted internet and nothing else the lady on the phone goes, "Ohhh no I have you down for the basic bundle." That isn't what I asked for and they tried to slip in an extra phone service which I did not want and they didn't ask if I wanted.

My Xfinity stream app will not work at all on my phone. I log into xfinity stream on my laptop, and it will not play anything I recorded. It stops and says trying to connect. I tried logging into my xfinity account and that page will not load. I tried calling customer service but the wait time is almost an hour. This is the worst experience I have ever had with any internet/TV provider. I will be cancelling my internet and TV and getting the Verizon Gateway for $60/month and stream.

This has been one of the worst experiences I have ever had with a professional firm. The billing was extremely concerning, with charges that I believe were improper and not clearly authorized or adequately explained. What made the situation even worse was the way the company handled my attempts to get answers. Customer service was completely unacceptable. Communication was poor, responses were frustrating, and instead of taking responsibility and addressing my concerns, I felt like I was being ignored and passed around. When a company is handling people's money, the billing should be transparent, accurate, and properly documented. Unfortunately, that was not my experience here. I would strongly caution anyone considering using this firm to carefully review every charge, agreement, and invoice before moving forward. Based on my experience, I would not recommend this firm and would not use them again.

Xfinity continual padding the bill every month led to me canceling my account. I would constantly have to call for readjustment of my bill, and they would have some reason as to why. It was constant confusion, as the language barrier form overseas employees. Xfinity is utter chaos and very unprofessional. I have stated several times; to send a final bill with corrections or I will pay nothing. Beware of the games played.

Called customer service to get a shipping label to send the modem back since I ended my service. Due to medical I asked them to mail me a shipping label or call UPS for a call tag they refused everything. They're not willing to work with you in any way possible, total and complete refusal. Worse customer service that I've ever encountered I would never recommend Xfinity to anyone.

Xfinity is structure to be unhelpful. I am the POA for my Aunt and have all of the paperwork to assist with her affairs. However, Xfinity has no mechanism to assist with this request. As a result, my 91 year old aunt, will have to forfeit her refund. In fact, they continue to charge her for random services and will not help to address the issue.

Between the frequent service drops and worst customer service in the world, it’s absolutely amazing this company still exists. After 4 different AI time waste you might get to an agent in India who will tell you that your tech appointment went from 10 days out to 3 days out. Then day of your appointment will be pushed back 6 hours.

I've had Comcast Business internet for 7 months at my small business. For most of that I've had inconsistent and unreliable service causing me to have to use the hotspot on my phone. Simple internet, email basics it couldn't handle. Speed tests confirmed on multiple devices confirmed it wasn't working correctly. Over the course of that time I contacted Comcast via phone calls, directly to a service tech and mostly on chat. The problems continued. They couldn't fix the issue today and I cancelled my service. They blamed me and are charging me $500 cancellation fee (many months left on the contract) when there were problems the entire time. They said they couldn't find records of my service complaints. I explained I communicated with them mostly on chat. They said they didn't have access to that. I paid the money monthly... I did my part... they didn't do theirs. Down to 3mbps at its worst.

I have been an Xfinity user for years and in my time my service has been intermittent and price has steadily climbed from a low of $35 to a high pf now $135 a month. With a $45 increase in just the last month. The company like to servellience price their promotions. Showing you all these great promotions, but when you click on them, you are not allowed to partake. Now I have been an xfinity customer since 2019 I believe, give or take, and normally I could call and after getting through the hour long robo blocker since they don't want people to speak to real people, I could come to some form of agreement on a price. But the past year or so thst has become harder and harder. And what's worse, the app gives you these promotions, but then locks you out of those prices by stacking your bill with your old bill.

My contract ends and instead of calling me the month before the end of the contract. Xfinity just doubles the price of my internet service and leaves everything else the same. They had an opportunity to retain a 9 year internet customer. Now after I spoke to the customer service rep we worked out a deal where I lose 100 mps (Down from 400mps to 300mps for $55.00 with the right deductions). I had to give Xfinity payment from a checking account instead of a credit/debit card (Card has more protection from hackers.). Boy o Boy didn't I get a deal with less service and less monetary protection to service a home of ONE PERSON with ONE LAPTOP! Why is that place between my 2 back pockets a little sore and bloody. In this town which borders Houston, TX our only hardwire internet service is Xfinity. How many Harris County officials had to be greased to get this little deal.

Travelled extensively on business with a Xfinity phone. In each new country a text was provided with charges for phone, text or internet. Found it later that Comcast charged many times the texted price. After months of calls, promises to be helped and more than $2k in overcharges they never fixed it even after putting the whole documentation of screenshots together and it being accepted by a supervisor who said they could definitely resolve it (one of several). Do not use Xfinity.

My daughter has Xfinity at her college apartment in Knoxville Tennessee. When we got her Internet box in August 2025 they said we authorized an upgrade to additional speed which we never did. We canceled it several times with finally talking to a live person in February 2026, who canceled it stop charging our car a few months later they started charging our card again from July 6 to July 13 it took me that long to talk to a live person about getting a credit for $267. My daughter got a notification that the money was going back on the debit card which is our debit card. Her parents I spent three hours today on chat getting bounced around a different people called customer service billing.

I have been in Comcast over 10 years. Recently, they have gone to hell. Their AI support is horrible. Trying to make a payment is atrocious. They were told they n Tuesday I would make a payment on Friday. They started calling both my cell and home number multiple times a day on Tuesday, Wednesday, Thursday, and trying to make a payment was a nightmare Friday. Their service has problems in both TV & Internet. I will be switching services ASAP as result of their terrible customer service. They are overpriced, so I expected good customer service.

My in-laws have been with Comcast/Xfinity for over 30 years. We recently found that Xfinity has been taking advantage of our elderly in-laws. We have tried to cancel the account for some time now. We cannot seem to get hold of a capable individual, after talking to three people there. When it comes down to cancelling, they quit talking. We physically cut the cable and had EZEE Fiber installed.