Comcast Internet Service

I just renewed my contract. My service is horrible. I call many times to fix the issue. I get run around. They want sell me higher price package. I am not interested in high price package. I have also phone with them. Their service is not reliable. I get drop call. Before you signed long term contract find better supplier. They will try sell low price service then talk to you about higher price service. Watch out for selling tactics.

MY ACCOUNT number was handed over to someone else, NO QUESTIONS ASKED. My "roommate" had MY ACCOUNT number switched on and put in his name despite the fact that he has never had credit nor was he required to provide proof of address or any other identifying documentation (which every customer service agent insisted to me was required).

For 2 months I have tried to downgrade my service to just internet. No phone. No TV. I own neither. I want just a basic internet plan. They have me approve the change I want, then give me something else that costs more without my permission.

My Comcast account was hijacked, so I needed someone to reset the password on the account. I called their support line. First it wants me to confirm that my street address is XYZX which it is not. It is a street number of my client who I was helping 2 years ago. They got my number associated with that person ever since. It takes some 2-3 minutes to get around this BS. Their garbage voice system later insists on me spelling out my account number. Fine. I did. Their garbage voice system then asks me if the numbers are correct and it immediately picks up its own words from a speakerphone feedback and answers its own question as "not the right numbers" and it wants me to start over. I'm stuck in a loop. OK, I type the stupid numbers by hand.

I cannot recommend Xfinity wifi service, it is impossible to speak to a human when you have special circumstance that do not fit into their very limited automated system. When someone's internet is down they can not chat with a bot. I would recommend using almost any other provider. Xfinity does not care about customers and tries everything possible, including just disconnecting your call to avoid speaking with anyone. Incidentally, this is not because of Covid, I have been experiencing this infuriating issue for more than a year. If you depend on the internet for working from home or online schooling, do not pick Xfinity. They will answer the phone promptly if you want NEW service but they could care less after they sign you up. I wish I could given a negative 1 star.

My bandwidth over the last couple days has been great until today. I have to use secure VPN through my work and since I am working from home currently, I have to rely on constant internet speed. Well today Comcast decided to throttle my bandwidth to less than 1mb a second. Called them and they told me I was using a torrent service through a VPN. I told them no, I am working from home and have to use a VPN provided by work due to the security of projects I'm working on. Their response was anything but polite since they told me if I continue to use a VPN then they will continue to limit my bandwidth. Why do I pay over $150 for horrible service.

Xfinity is the worst provider!!! Three technician during this epidemic. One says it fix but it went out 5mins after he left. The 2nd to indicate that the main outside line needs to be repaired and will be repair by the next day (didn't even show up). The 3rd guy to not show up. After several contact, all 3 guys say they close out the work order complete. No work from home, no school work, no entertainment whatsoever. THEY LIE AND DON'T CARE WHAT IT CAUSE YOU!!! BILL CREDIT CAN'T PUT FOOD ON THE TABLE OR PAY YOUR BILLS. I wish everyone would find other providers making them care about customer because right now they don't!!!!

The rating should be NO STARS! Comcast has come up with a new 'bait & switch' to defraud customers. I signed up last year for cable, internet, and landline when I moved to Washington state. The agent on the phone said that I would never pay more than the amount he quoted me for the 2 year contract with the exception of any tax increases. My rate went up after the first of the year. The 'Broadcast Fee' increased by 50%. This is not a government tax. I called on May 5th to complain about being lied to and the agent said he could get me the same channels I was currently getting for less. I asked him to repeat that several times as it sounded too good to be true. Yep, he lied to me.

Comcast is the WORST tv and internet provider by far! They used to be ok, but have totally gone downhill over the past few years. If you have an alternative by all means choose it. They can’t be as bad as Xfinity!

I have had intermittent service since Jan. Comcast sent me a new modem in Jan. The connectivity has gotten worse. My interent service has gone out 4/29, 5/4, 5/8, 5/12, 5/14, 5/15, 5/17. I have spent hours on hold, working through the automated sytem, working with "Advance Repair" reps, Tier 2 reps, getting disconnected, told I would get a call from the "Higher Fix Team", etc. On 5/15/20, I was told a technician was coming to my home on Sun, 5/17 from 2:00 to 3:00. I was given ticket #**. No technician showed up!!! I called again. I held again. I was disconnected twice - honest. They did call me back. This time I was told a tech would CALL me on 5/24/20 to resolve my probelm. I think this would make any healthy person angry.