Xfinity Internet

Xfinity is by far the fastest and most reliable on the market, if there is a problem they are there to fix it the same day, often online with a agent. They have had problems these past few months, needing to repair and upgrade the system due to the freeze in Texas and the hurricane. The picture quality is excellent, and reliable.

Generally reliable, good connection, even with 8+ devices connected and streaming. We have unlimited data as heavy users and for the speed, the cost isn’t bad at $75/mo. However, I did have to call and wait for a very long time to speak to a customer service rep to get that discounted rate. Otherwise I’d be paying almost double. I will have to do the same again in January, which is unfortunate.

We've had the internet through Xfinity for about 6 years. Although it has its flaws with glitches when we have too many devices connected, I have to say for the price, it's worth it since we stream on all of TVs and don't have a cable service per say. The con for some people would probably be that this program is only for moderate to low income households.

I think my cable company too much control of the Internet service that they provide and it cost too much money but we have to pay through the nose in order to get the good service. Overall my Internet service is pretty well. Don’t have any problems but like I said we paid a lot of money for the service. I think it should be at least $100 cheaper every month.

I realize XFinity (Comcast) is often criticized. However, I have found them to be very responsive to an alert from me about an outage. First, they will identify if there is trouble in the area and, if so, when the problem with be resolved, or they will provide relatively easy automated instructions that I may use to get things up and rolling again if the issue is just at my house, and, finally. XFinity will call back to establish that the issue in the area has been resolved and that we are back online or make sure the boosted signal they sent to our unit brought us back into service.

I cancelled my Xfinity service and specifically asked them if I needed to return this little white box modem thing, a little bigger than the palm of my hand. They said no. A month later they charged me $120 for "unreturned equipment." I tried to get a refund, the agent said oh yes our mistake due to a "technical issue." They assured me they refunded it, and it turned out to be a "credit" to my "account." I again pressed them to send me my money. They said they would send me a paper check in the mail, but it turned out they had the wrong address and we had to correct that too. Still waiting to see if I get that check in the mail.

I could write a book from how many techs and service calls have been to my address to fix my poor internet speeds and TV buffering issues. I have a large lot and they installed a longer line from tap to main house and then extended to pool house. After three attempts to get TV fixed, they put in a new line saying the old RG line wasn't large enough and after doing a healthy test discovered it wasn't strong enough and so they replaced it. I've had this line in for over a year and been paying for subpar performance only to learn yesterday it was the wrong line. Then because I've bought two extenders to try to get internet connection and it still registered a 3mb speed instead of the 300mb I pay for (I pay $186.00) a month, I requested a new hard line to be installed into the pool house. They said it would be an additional 64 month making it now 250 a month.

Xfinity Comcast are the worst company ever. I'm so upset because my bill went from $74 a month to $160, $266, and now 412.00. WTF. I just got the email today that they disconnected my services and for me to turn in the equipment. I have 10 days to turn it in, but they already added the charge for not turning in the equipment, and I just got the email today. My service was disconnected a month ago and they still charge me for this month of service and I have been disconnected a month ago.

I had other internet provider for 9 years before having Xfinity. The only reason that I choose Xfinity is because there’s no other provider available on Fort Lewis McChord Base. Ever since I got the services I’ve been having issues with services, monthly payments, etc. The most ridiculous of all is having people living on the same state with Xfinity services paying less amount for 5 time velocity that you have and for way less. There’s more to say but...!!

I do not know how these companies are allowed to exist. Slow service, customer service is overseas with bad English, and they charge so much money for service that always drops signal, very sad, CON CAST is terrible. I pay $300 a monthly for this terrible crap, I'm so sad.