Xfinity Internet

I have never had a problem in service going out and the speed is amazing and in times when I needed customer service they are the greatest. I believe when the service did go out briefly we were notified of circumstances and when to expect service I go on and on saying good things. Price is very reasonable as well and you can get a service tech out pronto if you need one. Also, very reasonable for service call and most of the time no charge. If you move you can do the service one two three yourself to change address.

XFinity came out with a plan a couple years ago to help low income people be able to afford the internet. I was sure it would be a slowed down version but after several years of escalating fees and costs I bought it. And I am so glad I did! For $9.95 per month I can be on the 'net all day, play my computer games all night and no problems. The one time I had a problem it was handled quickly and efficiently by a tech. It has been great for this senior on a limited income.

XFinity, previously called Comcast, has its ups and downs. Downsides: can be expensive if you don't push for a discount, the company doesn't sell modems anymore and it's expensive to rent one or to Buy your own, repairmen charge you for calls, $75, even when they say they won't or the problem is XFinity's fault. Upsides: they've gotten better at not having outages or slowdowns caused by too much internet traffic. Better than CenturyLink by miles.

Paying for 100 mbps boost and find often speed is less than expected. Running through the normal reboot of modem/router manually or through their website does not necessarily correct the intermittent speed results. A call to customer service forces you to another reboot before you can get a live agent which is very frustrating. If they can’t solve the issue they schedule a site visit but you get a tier two call later from a difficult to understand agent who again tries to solve the issue. Magically before your site visit issue seems better but after some time the cycle repeats.

I had another internet provider and after bill increases, poor internet speeds and constant loss of connection on both wi-fi and LAN devices it was getting hard to work from home. I had called them and they always blamed me or my modem (which I had purchased through them!). Yet they never even bothered to send anyone out to check (although they "claimed" they did while I wasn't home).

We are paying for 600 Mbps speed and we are receiving 12.3 Mbps speed. Every time when I call them they come up with some ridiculous excuses. One excuse was that it's because we are using the laptop and the modem is on the main floor, the speed is low. So I tested the speed within 10 feet of the modem on the same floor and I got 22.3 Mbps. It's frustrating.

We were totally blown away and astounded when we reported our sister passed away in hospice and we needed to terminate her service before the next date started. We received a bill for the following month of April. We were told because that's when her contract ended.

Xfinity seems to know if you have competing service providers in your area. Doubled my price and their solution was half the speed at my same price with no TV. I was $50 a month when I lived in an area with competitors and went to $70 when I moved. Now it’s over $100! For 400 mbps! They offered $46 for 25 mbps which is truly absurd. They truly don’t care about pandemic and are not willing to work with you. Terrible customer service, they could not get off the phone with me quickly enough. He was not terribly polite and was kind of annoyed to be cancelling my service. Over the years they have been truly awful! I have had to call and argue with them annually. We are moving soon and I’m looking forward to having ATT again. Much better program!

I've got internet service with Comcast for a couple years now and it's been the horrible experience ever. They're not reliable. My internet goes out at least a hundred times a day and my children are doing online learning. It goes out on the weirdest times when I'm on it or my children are on it. It doesn't matter from no help in Comcast. They gave me a new box. They still doing the same thing. I don't know if my internet is being messed with a tamper with order service just really this horrible but I wouldn't refer no one to this company. Comcast sucks.

Comcast has always done everything they can no matter how low down and dirty it is so can to suck as much money out of their customers as possible. The routers they supply to their customers at an ongoing cost is purposely designed so you cannot use your own VOIP phone system with it because they block all VOIP systems except their own extremely expensive system! (Purchase Your Own Router People) They purposely throttle down their internet speeds that cause annoying buffering to push people into spending more money to increase their speed and then they do the same thing again and again! They adjust their prices so if you reduce your service for one item all of the other service prices skyrocket up! I will be leaving Comcast forever as soon as another high-speed internet company with fair prices comes into my area. If Comcast goes belly up it's because of the low down and dirty things they have been doing to their customers for many years!