Comcast Internet Service

When they sold me the fastest (and expensive) service, they never told me that the speed values ​​are nominal, in practice it is NEVER met, it barely reaches half the speed they say. On the other hand, I waited all day for the technician who came to check my installation, not only did he never come, but he lied to his company and said he was. Offered the company the filming of my cameras to verify that he never came. They didn't even worry, they just told me, "We sent another technician at another time." A disaster.

On Friday 2/3 while getting assistance from a chat representative for my internet connection, she proceeded to tell me that while my internet connection was rebooted that I am not receiving the high speed internet I am paying for because my modem is not compatible. This is news to me. How would I know my modem is not compatible? Why is she the first person to tell me I haven't had the high speed internet that I was advertised in my bundle package? I chat with representatives on a monthly basis and everyone turned a blind eye? Am I a tech employee at Xfinity? No I don't know the first thing about modems and internet speed but I trust that company I am paying for and have used for about 10 years would be honest and provide me with the correct service.

I wanted to keep my service but Comcast isn’t offered in the town I just moved to. Because of that, I had to pay an early termination fee. The support rep said I should have considered that before buying my new house. 1. That’s one of the dumbest things I’ve ever heard 2. My job requires me to live in this town so, I didn’t have a choice.

I received Comcast internet in August of 2019. The junction box where the internet line is connected is approximately 200 feet from my house. When the internet was installed and the line was run, it was within a week when a guy came out and call himself burying the cable line. I contacted Comcast and the same guy came out and tried to scoop up dirt and put over the line. I noticed what he was doing and told him that would not work because the lawnmower would hit the line causing me to be without internet. He said that a new line would have to be installed and reburied.

I have been with Comcast for about 3 years now, but in the past year I have been given the runaround concerning the dependability of my internet service. About a month ago I requested a tech to come out and fix my sporadic connectivity. He then diagnosed that it was my ethernet that was the problem. I immediately took my computer in for an ethernet upgrade and general maintenance. $200 later, I am experiencing the same exact problem. The company at this time has charged me $70 for sending a service call that "wasn't Xfinity's fault".

Yes yes yes. Comcast Xfinity is a public menace. I have only negatives about it as many people do, I live in the apartment building where I have to use comcast service. Comcast will squeeze you, but this days we need to have an internet.

I changed my monthly plan which never went into effect for the first time. Called again and was quoted a different plan with higher price. Wasted an hour but issue got never resolved. Looking to switch to another provider.

I've had too many awful experiences with this company to capture them all and the only reason they are still in business is that they have Monopolies over fast internet in more areas then they should. You call to complain about some random fee they put on your bill on they try to upsell you and lock you into contracts. They add fees or higher them without informing you. They allow you to go over a maximum usage (you didn't know there was a maximum? Neither did we) without informing you and charge you hundreds of dollars until you notice your next bill.

This is the worst internet provider you can choose. Unfortunately, I have no choice where I live and they know it. I pay for the most expensive, fastest service and several times a week I can't even get a connection, let alone a fast one. I truly despise this company.

Our 2nd home to use Comcast just had a crazy increase of over $25 per month on our bill. Our primary home has been using Comcast for phone, internet, and television for over 25+ years. It is absolutely ridiculous to pay that much more a month for a home we are not even in that often/regularly. We asked about a discount, but they are only giving discounts for new customers. Which I understand, however this is a second account with them that I have - and after being a 25+ customer, it'd make sense as a business to cut a deal with you for multiple accounts.