Xfinity Internet

So I purchased the service, waited for few days to receive the installation kit. Apparently, there was nothing on the installation kit, except for the Flex tv device which I didn't order. I called the customer rep again. Asked them to help me activate my modem and router. Everything was properly connected, they tried troubleshooting for few minutes, and in the end, they found out that my apartment doesn't have a live Xfinity connection, so they will have to send a technician to turn the switch on from somewhere in the building. I asked them will there be any charge for it, and the rep told me it is not my fault so there won't be any charge for it.

A technician came at the scheduled time, he went straight to the modem and router and checked the connection. Then he did confirm that there was no live connection. So he had to go somewhere in the building to turn the Comcast Xfinity switch on because the previous tenant had an RCN service in the same apartment. As soon he turned the switch on, my internet service started working. He came to the apartment and asked me if I got the internet service and I said yes, everything is working well.

He then went to my modem and told me if I want to replace the 2-way Coaxial connector (which I was using before to connect the modem and tv) with a single one. I asked him will there be any charge, the guy said, "No no there won't be any charge, I will simply just replace the connector to speed up the connection." I said, "Sure, go ahead." After that, he was about to leave and I did double confirm with him, will there be any charge, the technician said, "No this is not your fault because I had to turn the switch on." I was very pleased with the service. But it only lasts until when I saw a $100 charge on my account on the next billing statement. I called the customer rep and try to explain what happens but the lady on call didn't want to hear and told me, "Once the technician enters your building you will get that $100 charge no matter what." I was very surprised how they say something first and do another thing at the end. Not GOOD!

If they have told me that my apartment doesn't have Xfinity service, and it will require a technician visit, I could have simply chosen an RCN service. But they were very eager to sell their service by telling a lie to the customer and in the end, a poor customer always has to pay whatever they force you to pay. THIS IS A LEGAL MONEY SCAM!!! I requested the customer rep, If I can talk to the supervisor, she kept me on hold for 50 min and at last, she said, he will call me back and hang up the phone, but I never receive a call from anyone. This is a very well organized scam, and I believe, I am not the only one they have done this probably and thousands of customer with $100 each. WOW! I still can't believe it. I will never ever get the Xnifity service or will recommend it to anyone!!!

The equipment arrived but because the app on their end was still having technical issues, I had to set the equipment up over the phone. They told me it was all set up, but a few days later it stopped working. We went through set up again, and this time, their new wireless router barely sent a signal beyond the bedroom. The condo I'm in isn't huge: It has two bedrooms. But nonetheless, I needed to order wifi extenders.

I could now finally log into the app because Xfinity had fixed their two-factor identification, but I couldn't use the app to order wifi extenders. The app kept asking me to set up my new equipment that had already been set up. The app wouldn't let me do anything except go through another setup routine, which I didn't want to do because I had already spent a lot of time setting it up two times before. The website had similar problems. So I called Comcast again. I am currently on hold with customer service now, still trying to order the wifi extender.

All that said, Comcast is slightly less terrible than they were a few years ago, probably because they were so awful back then that a political campaign here in Oregon, Measure 97, was focusing on them as an example of an unaccountable corporation that ought to pay their fair share of taxes. Although Measure 97 wasn't perfect, it was hard not to agree with the ads about the need to hold Comcast accountable. This company is lucky that it has a monopoly because it would not survive in the real world, and I hope some day soon the government makes it easier for other companies compete with Comcast so that the US no longer has some of the worst internet service in the developed world.

At least these days, probably because of the political pressure from Measure 97, their customer service agents are more friendly and less incompetent. They did at least just tell me they will send me the wifi extenders now instead of having to wait two weeks while they perform some stupid test to determine if I'm worthy enough to get them per my service plan. That's nice of them to send them to me sooner, but it's still spraying perfume on a **.