Consumer Complaints and Reviews
I used Comcast for approximately 4 years prior to ATT Uverse. Each customer service rep I had to speak with although seemed ethical, never was. I called to check their promos and was given what I thought was a great price for all three services, and for about 3 months my bill stated exactly what I was quoted. On the 4th month and every month thereafter the bill increased. I was never advised by my Comcast rep that there would be an increase in one year, but why would he if the plan for good for one year? Every month after that I had problems with my bill, always increasing.
I finally had enough and after calling Comcast Customer Service and being transferred to three (3) different rep's I finally got a supervisor who after 2 hours on the phone with him had the audacity to tell me that the Comcast rep I originally had when I signed up with Comcast, didn't have the authority to offer me the original promotional price he offered. Well if the customer rep that answers the phone gives me a price should I ask for his credentials or his actual job description? Finally, I contacted ATT Uverse, who initially gave me a promotional price which has finally expired, but even then, UVerse didn't lie to me and kept track of any conversations or offers they gave me. I finally cancelled my service with Comcast and have been with UVerse ever since. I wouldn't go back to Comcast if my life depended on it. They are the worse, lying company I've ever done business with.
The internet is very SLOW. Although they promise 75 Mbps, I actually got 10 Mbps on average. The bill is ridiculous. When I install their internet, they promise a monthly fee of $59.99 for one year. But in the second month, I got $69.99 on my bill, only because I didn't sign up for paperless bill. But nobody informs me of this before.
I am on social security disability and am pretty much confined to my apartment. I got Comcast internet with 10MB for $14.99 a month for two years. Everything was ok until the next month when I got a letter in the mail addressed to me, not a bulk mailing. It offered 50+ channels for $19.99 a month for two years. It had all the channels I wanted. I decided to order it. When I called the representative, couldn't find that offer. After about a half hour she found one that had 35 channels for the same price. It had all the channels I was interested in so I ordered it. After they came and hooked it up I went to use it & could only get ten channels! Less than I was getting with my rabbit ears.
After getting the runaround from 3 phone calls I was told they couldn't add the 35 channels to my internet, they had to put me in a bundle. This was never explained to me. This bundle was going to cost me $44.95 instead of $34.98!!! If I wanted to get the 35 channels it was going to cost me around $70.00 a month. Also the never told me I could get away without renting the box with the fancy voice activated remote. Since they had a "30 day guarantee" I told them I couldn't afford that price so just come and get the equipment & just give me back my 2 year $14.99 internet back. Well I was told the $14.99 internet was no longer available, only a $19.99 for one year. Asked to speak to a manager & was told there's nothing they could do it was no longer in the computer.
I was the manager of a business that sold radio station equipment for ten years. We could manually change the price, description and terms on any item. There is no reason they couldn't go back & restore what I had. Especially since this whole problem was 110% their fault. I got nowhere with them, was so disgusted with the runaround, bait and switch tactics & totally unaware of what they were doing I just canceled the internet too. Comcast is the only show in town except for AT&T. I would never use AT&T because of a problem I had with them. I got a cell phone & internet plan from them. It had a two year contract but the price was right. I had windows 95 at the time. They sent me a windows 98 CD, which definitely wouldn't work.
They sent me a total of 7 Windows 98 CD's. Since I couldn't get the internet, I told them I was cancelling it. Well they tried to get me to pay for the whole two year contract. They put that into collections which at last count had been resold. I believe it's like the tenth or eleventh company that has bought the "debt". The last one that called said that now with interest & all the fees was around $5000. When I explained about the Windows 95/98 disc problem she was so young she had no idea what Windows 95/98 was!!! L.O.L.
So I bought an extender & give my landlord $10.00 to use his. Sometimes when he is playing games loading is real slow & I can't go and sit outside and use it. My only option is to get Metro PCS and use the phone as a hotspot but at $50.00 a month I just can't afford it. As it is I am struggling to get by on $1200.00 a month disability, with $700.00 rent & $120.00 electric plus food it doesn't leave too many discretionary $'s for Comcast's exorbitant $'s. How many people do you know living on less than $400.00 a month???
So I am stuck with over the air TV & subpar internet to try and fight off cabin fever. Actually I don't know anyone who raves about either one of these monopolies. Comcast has made enough money with these shenanigans to buy NBC & Universal Studios and parks!!! And they treat customers like this. Same goes for AT&T.
I set up an appointment and it was inconvenient to make sure I was home. After 30 mins past the window I phoned and spoke to a foreign agent who assured me I would get a call back within 30 mins. An hour later after being given a ticket number no one has bothered to call me. My internet service is so terrible and slow and nonexistent.
I called Comcast to claim that there was a voice service which I never used on my account. Actually, I called in this May said I only needed Internet service. However, the phone service was still on my account for half a year. Today I called the Box department and the guy called Louigie was very cold and impersonal and only repeated he didn't see any notes from my former notes about cancelling this service. I said it was weird that there had no notes about that because I came into Comcast store to declare that I only need internet. He just kept saying "I know" but did not want to help at all. The person from Box department just made me feel Comcast does not care their customers at all. The negligence they made is paid off by customers. This Louigie guy just showed the worst customer experience I have ever had. Thank you for representing Comcast with this image.
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service, tech calls never followed thru with. In short, they suck. I also can only use my devices within 15 direct feet of my wireless modem.
I spent over an hour on chat with "Jacob". I told him what my family needs were, and that we've been with a competitor since 2006. He comes back and says "Sign up today for a two year agreement and for a limited time only, you can get a Visa Card up to $200 (based on the plan selected). Would you like to know more?" I say "tell me more." So he goes on to recommend a plan for me, that I feel was a pretty good deal. However, he COMPLETELY forgets to tell me that the plan HE suggested disqualifies me for the $200 Visa... just never brings it up again until the end when I say, I don't see the $200 Visa on the Final Order. He apologizes for the confusion, I need to get a package that CLEARLY isn't suited for me AND will costs me an additional $110/month for the first 2 years and then an additional $60 month after that. WHAT?
This ladies and gentlemen is called BAIT & SWITCH. He KNEW good and well that we were not suited for the Plan that would qualify us for the $200 Visa. Well... it gets worse. I ask him to speak to a manager and he REFUSES to let me communicate with a Manager - tells me "manager will tell me the same thing." I have never had Xfinity/Comcast whatever this is, but I cannot believe that they would engage in such shadiness. I told him that I hope corporate agrees with their handling of my situation because I will certainly be sharing. I'll see what corporate thinks, but clearly, I am unimpressed and very disappointed with my experience today.
I made an account specifically to write a review for Comcast and their horribly rebranded "Xfinity" internet service. I moved away from NYC recently where we had Time Warner as our provider for TV, phone, and internet, and I'm starting to miss the days of having to call them once a month to sort out an issue. Xfinity is spotty at best even when it's working "properly". We do our best to turn the wifi off of all devices that aren't in use so there are at most 3 or 4 devices connected at a given time. The most intensive of which is generally only one device streaming and possibly a gaming console in use at the same time. Every other device is generally just browsing light web pages or news apps. Constant buffering and inconsistent connection speeds are always an issue. Whenever we reset the router and test the speeds we have a few minutes of decent speed before it goes down again.
Beyond the slow and inconsistent connection speeds, at least once a day without fail the connection will drop entirely and we have to restart our modem. When calling Comcast we almost always get a nonsensical machine telling us that service is entirely down in the area, which is simply not true, because after a 10 minute restart process it's restored...for the time being. So getting ahold of anyone is a process in and of itself. When we finally get a human on the phone they clearly don't have any kind of acceptable training and are as blind to the issues as we are.
Horrible service and the only reason we are sticking with it is because there literally aren't any other providers in this area. And this is without even getting into the issues with our television service. There genuinely isn't a rating low enough to give to this terrible service with even worse support. Even if on paper the alternatives aren't better, trust me, go with them instead. With the new 1TB data caps per month rolling out nationwide there is even less reason to give your money to these dirtbags.
CrapCast is going to forever ** the consumers for 10x the value of what their services are actually worth. ConCast has even decided to split up its bandwidth forcing its customers to upgrade their old boxes to accommodate XFINITY's new spy software. As for their internet services $50 gets you some rocking speeds, but a $20 they put a governor on that speed.
It's my belief that Comcast agents are poorly trained. I just completed calls to them about my service, and was transferred from "expert" to expert, but in the end, my service was not restored, and I currently have no internet provider (Xfinity) because of my upcoming move. No expert at Comcast can reinstate my account, and I just might have to take Comcast to small claims court. The cable service was very good, but now that I use wifi exclusively it does not work at all. I'm currently using a hotspot at our free public library.
All of the negative reviews you read have common themes. Comcast was great for the first year. Increased the Price the second which was never disclosed. Increased again the third year and again when I cancelled. Every time you talk to someone they are reading a script and don't answer your question or understand what you are trying to get resolved. They answer everything with "I have a promotion for you". I never get angry but after a month of trying to resolve our problems and being lied to over and over again I lost my cool and hung up. So done. I would rather have no internet and use wifi hotspots or even our Podunk library that has 3 computers than ever sign up with this ridiculously shady company. Buyer COMPLETELY BEWARE!!!
I have been having issues with my internet gateway (supplied by Comcast) for over a year. At least twice each day my gateway loses the connection and does a total reset. Not only does this interrupt my internet connection but also my phone service. Multiple times I have been on important telephones with clients only to have my phone service go dead. Not to mention all the times I have been using the internet for work and have it untimely disconnect. Over the past 12+ months I have made approximately three dozen calls to their support center and have had a dozen plus technicians come to my home. Unfortunately each time a technician is scheduled, I need to be home to wait for them.
Unfortunately, none of the technicians have resolved the issue. The last time a supervisor came, changed a few wires, and gave me his number ** to call if I was still having issues. After placing 3 calls to him over the past 2 weeks he has not returned my call. Two people from their corporate office called and gave me their numbers. The first number (800) 597-6022 x-** has not returned my call after me leaving numerous voice messages. The second person (800) 597-6022 x-** at least answers her phone, however she has not been able to get the service supervisor to return my call.
I don't think I am asking for too much. All I want them to do is resolve the issue. They can start by returning calls. Further attempt to resolve the issue by refraining from sending the same skill level technicians to my home. If the first 11 technicians with the same skill level could not resolve the issue what makes them think the 12th technician with the same skill level will do any better! It is really poor and unacceptable customer service when multiple calls to different company representatives are not returned.
If the service would be reliable, I could possibly give 2-3 stars. I have experienced daily outages at any time of the day. I pay for service so that I can turn on my Smart TV and watch cable TV or use the internet when it is convenient for me. The repeated outages totally prevents convenience and the experience of enjoying the service. I believe Xfinity is only using temporary fixes for the outages instead of actually creating or replacing equipment for a permanent fix. It doesn't mater if it rains or shines, the service is temperamental.
While on the internet doing some secure banking, I was interrupted by Comcast, to take one of their surveys. I consider this hacking and an invasion of my privacy. Comcast has no right to interfere with my internet connection for any reason without a court order. If Comcast is snooping on its Customers it is an invasion of privacy and against the law. If anyone else has had this happen to them please reply to this email address and include your name to be included in a class action lawsuit against Comcast. **. Thank you.
At least two to three times a week, usually late night or early morning Comcast internet service goes out. The latest time it went out at midnight and stayed out till 4:30 in the morning or later. The other complaint I have is that I pay for a minimum of 80 megabytes a second and Comcast rarely delivers this. AT&T is in the process of putting fiber optic directly to my house and my neighborhood. I am definitely going to take advantage of their service. It will cost less and being that it's fiber optic directly to the house will be much more reliable. It will also allow me to completely get rid of Comcast forever.
I requested the $19.99 internet service. However, I was billed $49.99. After speaking with more than seven customer service representative, I was told they couldn't correct the overbilling. Obviously, I'm VERY DISSATISFIED!!!
First off, I've been without internet for a week and on demand for a week as well. So I call the second day after nothing worked the first day to schedule a visit and the automated system kept saying that there was an outage in my area and it'll be resolved by 12:36. So I call later that afternoon and tell them and they try to send signals to the modem or whatever and it wouldn't work. So we scheduled a visit for that Friday between 10-12. Mind you that the first option they gave me was for the following freaking Monday and I said HECK NO that is way too long, I have a business to run.
So the guy came on Friday at 1:30 NOT between 10-12 because I saw him pull up, he sat there for like 20 minutes and when I looked again he was freaking gone! So now I'm a little hot, so I call and ask what the heck is going on and why'd he just leave and the lady said, "Well there's another outage in your area and he wouldn't have been able to do anything but he should have at least came to your door and told you but he didn't". So later we rescheduled another appointment for Sunday between 3-4 and confirmed it.
So I don't go to church. I'm here waiting on them to come and it's 4 and all call like, "Where are you guys?" And this lady on the phone tells me that it has been rescheduled for freaking Tuesday! I'm like WTF! Seriously! How the heck can you just do that?!! She said that after further checking for like 10 mins that the local office called to reschedule but no one picked up so we couldn't confirm. I was like, "But you just said it's scheduled for Tuesday so how the heck did you confirm that if no one picked up?" They didn't call by the way. So you just don't come?? You cancel it on your own and don't freaking show up?!! She said "yes ma'am that's correct..." So I'm pissed by now and then she says that someone will call me back by 6 with a rescheduled... No one has called!!! This isn't the first time something like this has happened... But I can guarantee it'll be the last... I'M GOING WITH DIRECT!!! ✌
I was asking the guy on phone why when I subnet themes router it make Comcast go down. The guy then said "don't hook the cable from the router to a cable box". I had said 6 or 8 times cat 5 or cat 6 wire why would that type be hook to a cable box. I ask what he was talking about he said "rg6 cable jack on modem should not be hook to cable box." WOW he wasn't listening to me. I have video game systems I would rather have use cat 6 wire then WiFi but I also have network printer with only rj45 and 1 out of 4 tv has a dead WiFi chip that 2 port and I plan on network hard drive 3 port and number 4 desktop. He said "Comcast didn't teach them about anything about networking. They learn only about Comcast gear" that when I hung up my network speed is going to be 150mbps. I don't understand why. If it that high you can't subnet theme home internet. I would buy a router/modem but none has phone line for fax.
I started trying to cancel my Xfinity subscription in an online chat with them which they said they would help me and wasted about 20 minutes of my time before they told me I had to call retention at the number they provided me which I did. And then after talking to them for about five to ten minutes they said I would have to call back tomorrow to talk to retention to cancel my service. To which I said "I thought I was talking to someone in the retention department," which she replied she was retention but could not cancel my service today and that I would have to call the same number again tomorrow.
I live in Treasure Coast FL and have been trying to get the internet working since August 21, 2016 - now 19 Sept. It has been on and off, on and off, on and off. ONLY in their Corp area do they make customer service a priority.
On a Game Day in Knoxville, Tn they know how everyone loves to watch the VOLS. This cable company along with Infinity had the worse reception ever you could not even watch the game. This is the only cable company we can get are the Comcast/Infinity with are the same ones that's why they own us like KUB. We have to have it. This company really sucks. Do not ever get this either place. They say Infinity is another company but why they are in same building and same trucks just different lettering?
I have been Comcast customer since 2009. My house was build in 2013. I pay $99.06 for internet extreme 150. According to the customer solution I should be getting 150 mbps but since I move to the extreme 150 I have not been able pass 84-91 mbps. So I call multiple times - Hours and speaking with several 2nd tier tech support and none of them are able to find why I can't get over 100 mbps.
Then two tech came in house and nothing change. They don't know what is the issue. After several days and fees, someone in Comcast was able to tell me the conclusion. CONCLUSION - Comcast does not guarantee 150 mbps - it is up to 150 mbps but the marketing department wrote this FK add and it is all over the internet-TV advertising speed up to 200 mbps.
IT IS A JOKE - I challenged Comcast support tier 3 and customer solution to proof that they test the speed connectivity from their demark to my residence ending point - NOTHING. I ask for another Tech to come in my house and ask him to test speed from my endpoint to their Demark. I saw the tech with a stupid device that they Carry around to check connection. The tech device checked the speed and the result was 21-26 mbps and my computer shows 83 mbps. That rule that my hardware is fine. So then the tech told me it is marketing. I tried AT&T and Verizon but ONLY Comcast is allow in my resident area. JOKE - CONSUMERAFFAIRS - if you read this review, you should investigate this scam from Comcast.
Since I have been with xfinity comcast have had problem with agents and supervisor giving different instructions every time you call them. Some were rude and not willing to help at all. There are a few who goes above and beyond to help. For instance, I spoke with a male manager, who had informed me that I should have not both the modem arris SB6183 (which cost $100) because they are not compatible with them. However, I specifically bought it because the previous agent informed me it was compatible and to make it worst the box for arris states COMPATIBLE WITH COMCAST. How can someone be a manager and doesn't know his equipments and be a good customer service. Very frustrating.
Then I called them today to ask for a password for our internet service. The agent gave me their website knowing that it's my personal equipment so when I called again the next agent was unwilling to help and saying that the other agent should have not done that. I spoke with their manager again; this tiny female, and she said I should call the manufacturer for the modem to get the password. Again another manager who doesn't know what she was talking about. First all modem is not wifi can't do password. It needs to be my wifi router. Unless she thought it is router and modem together but she shouldn't have because they saw in their system - that's it's my personal modem with its model number which is modem only. What kind of people are they are hiring.
They jacked up rates without informing us. Then reaching a live agent was nearly impossible, as the prompts kept guiding us to upgrade our service or add new services.
Just over an hour with 3 different departments and supervisors and multiple holds on a Saturday to find out the movie I BOUGHT on Pay per view is malfunctioning. Have been with comcast for years, spent thousands of dollars and just didn't want to focus on changing services. I have multiple services to choose from and will be spending the time to change after this fiasco. There are so many complaints about Comcast it doesn't seem worthwhile to go into the details here as nothing ever improves so I am out.
So I have had Comcast in the past and my recent experience brought back suppressed memories. The sales representative made a mistake on my install date which I found out on the day of when no one showed up to install my equipment. He never apologized for it. He knew I was busy and was not able to accommodate me when I needed the time rescheduled. I opted for self-install because I was already without Internet and it was unsuccessful. I kept on being transferred to India with no resolution when they attempted to activate the signal. There is no such thing as customer service with Comcast, there is no customer satisfaction. They should be out of business.
I was experiencing some technical difficulties with my on demand service in June. Technical support solution to this problem was to reset my box. After a couple of attempts they seemed to have the system up and running. The support rep asked me if I was able to access any movies. I said yes. He said "you're all set". This problem happened again in July. They redid the whole previous process again. Again telling me it's all set. In August my fiance called regarding an entirely different issue, went to automated system, told him his account balance was almost $500.00. We thought that had to be a mistake. After speaking with the billing dept we found out there was over 100 on-demand movies ordered in 1 month.
I was really confused due to I had a lock on the service & a code would be needed to make any purchase. I did not give anyone this code. Apparently, when tech support reset my boxes it wiped out all of my parental settings. So, my 5 yr old son was able to order anything he wanted to watch. A little over 100 movies and episodes. I made 5 phone calls about this issue in the following 2 days. Comcast/Xfinity refused to remove the charges saying the movies and episodes were watched. The supervisor I requested to speak to never called me back. Finally I spoke to a rep that reviewed the account and got a supposed supervisor to approve a credit to my account due to our history not showing these sort of purchases before or any incidences like this.
She went on to say she would need to split the credit into 2 due it exceeding her credit applying limit. She thanked me for being a loyal customer and we hung up. Well, after making a payment earlier this week I come home to find my service interrupted. It was too late to speak to anyone at 9:30 pm so I called the following afternoon. Only to find out after we hung up after that call in August, there was a so called review which lead to someone determining the credits would not to applied to my account due to the movies and episodes were all watch. Even though their technical support wiped out my parental settings and told me I was all set. I am so dissatisfied with this whole experience I am returning my equipment. I will never be a Comcast/Xfinity customer ever again.
I have been using Comcast internet for 3 years. It was so far so good. I had this promotion last year and I am calling two months ago to the Comcast hotline asking if they are able to extend it for another year. The agents said yes. But today I checked my account and found that the promotion is GONE. I call the customer service and they could not find any record. And they start charging me 90 per month, which double what I had before. This company is unfaithful. Do not use its internet service! As you never know when it will cheat on you!
We have been with Comcast for less than 6 months. 1st of all when setting up our cable & Internet & security system they sent an unprofessional individual who spent over 10 hours setting these services up in our home - very uncomfortable and so glad we had no plans to leave our home that day. Second of all we have had poor connection with the Internet since day 1. We called for a technician to come out and it took 1 week to send someone out... This is not our main complaint. Our main complaint is that the "technician" they sent out was another unprofessional employee who ended up running exposed wires from the middle of our cul de sac through our neighbors yard and our yard in order for us to have "working Internet".
We were a little taken aback by this form of set up and asked when these exposed wires would be buried. The unprofessional "technician" then informed us he would submit for another technician to come out & bury the wires. After 2 business days we had not heard from any "follow up technician" and so on the 3rd business day after our Internet was "fixed" we called in to find out what was going on with burying the exposed wires. We spoke to a Wanda and were told that no one had submitted a "fix it ticket"! After explaining to her everything we had gone through, she then said that a technician would be calling us to come out soon.
After waiting 2 more days from talking to Wanda we decided to call back and find out when this "technician" was scheduled to come out. We ended up speaking with a Mrs. ** who also told us that we still had no "fix it ticket" in the system!! She then heard the WHOLE story and told me that she would call me later that day (yesterday) and let me know who would be coming out but that I should have been told it would take 14 days to fix. I was like - "14 additional days... Cause it's already been 1 full week since these wires have been exposed"...
So I never heard from Mrs. ** as she promised and I called in today and spoke with someone who told me they live in the Philippines and explained EVERYTHING yet AGAIN and long story short... My husband is on the phone STILL trying to get this resolved before September 12th as we were told today is when they are sending a "technician" out to bury our exposed wires. I am writing this because unfortunately Comcast is NOT WORTH USING! They have not apologized or resolved our issues!! We will be getting Apple TV & or Netflix after this! Please be warned... This is an unprofessional company that does not deserve our hard earned money or time!
We paid over $3,000 to have Comcast run internet to our home. Ever since the beginning they have not been able to provide a signal nor have they provided the speed that we have paid for. We have had tech after tech at our home. We had some that said what was wrong only to be contradicted by the next rep. Finally they talked us into going to Business Internet--this too is not working. I have escalated to all levels of management and have had no results. We are now paying over $150.00 per month for internet and this week have dropped over 30 times. Just today 9/1/2016 we lost signal at 9:00 AM, 9:58 AM, 10:46 AM, 12:58 AM and now at 3:45 PM finally no internet came back and I called and they sent a refresh signal. This has been going on way too long to only get a refresh signal. Something is wrong and NO ONE is willing to help!!!
ConsumerAffairs Research Team
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Comcast is one of the largest Internet providers in the United States. It also offers cable television and phone services, and it has numerous bundling options for customers to choose from.
- Fast connection speeds: Internet services are offered at speeds of 6 Mbps and higher. The fastest connections may reach 150 Mbps or more.
- Bundling options: Comcast offers many options for bundling services. Customers can choose an Internet package and add various telephone and cable services.
- 24/7 customer support: Customers can browse the online help section. If they still have questions, 24/7 phone support or chat support is available.
- Customer guarantee: Comcast offers a 30-day, money-back guarantee. It also offers bill credits in certain situations, such as a technician arriving late for an appointment.
- Home and business options: There are numerous packages available for both residential and commercial customers, and business customers can get a free quote online.
- Best for Business owners, work-at-home employees and students.
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Comcast Internet Service Company Profile
- Company Name:
- XFINITY Home Phone Service
- Year Founded:
- 1701 JFK Boulevard
- Postal Code:
- United States