Comcast Internet Service

Signing up for Xfinity has been nothing short of a DECEPTIVE NIGHTMARE. We purchased services after relocating to the Colorado area which went smoothly. Due to an error by our leasing company the unit number was incorrect which required that we update all our necessary contacts. Updating it with Xfinity caused them to have to change our work order date which luckily we caught within the hour and asked them to switch it back. Initially we thought everything was switched seamlessly but come to find out there were changes made that were not discussed. We initially signed up during the promotional period of August to get 1000 MBPS and 140+ channels for a 12/mo NO contract for $84.99.

I've been a customer for 19 years I think it is. They used to be pretty good. Now, useless. They blame their incompetence on covid 19. Yeah, right. Millions of people work from home. They just got rid of a lot of agents and now you get a merry go round suggesting you try and handle your questions/problems online. You can't. If you have any trouble with billing, might as well stuff your question in a bottle and float it in your swimming pool. They started adding new ridiculous charges when I changed my plan to save money. After they added all the new charges (e.g. $14.95 for a "Voice command" channel changer) the bill is actually higher. Said they were sending me new equipment. All I got was a cord! Hopeless company. If you have any other choice, go for it. I don't.

Comcast’s customer service is terrible. Their internet is nice and fast but they don’t care about their customers at all. They take hundreds of dollars from you per month but can’t even go above and beyond for you. For any reason. I can’t stand them and I’m tired of them taking money from them but being terrible. I’ve been a customer since 2006, I shouldn’t even be getting this type of treatment from them. They’ve become money hungry.

We have had Comcast Internet Service for 15 years now. We are now in the process of cancelling the service. Too many internet outages, terrible Customer Service system, they just won't send technicians home to check out the problems. After spending a lot of time the past three months on the phone with Comcast agents, we are getting ATT to provide internet service.

I haven’t been a Comcast customer for a month and I constantly have dropped or buffering service. All days, all times of the day and it can’t keep service. I’ve moved my router/modem and consistently have to unplug to refresh. I’ve had Centurylink previously and never had issues, EVER. Moved to a new home and unfortunately Comcast is the ONLY option. I’ve called and they blame the modem/router. Absolutely no help!

The absolute worst service on this planet. If they were not more or less a monopoly in my area, I'd move mountains just to find another service in hope for something more reliable. We are paying for a premium internet plan but for at least the last couple years our service has been extremely unreliable (on and off dropping of connection) and when connected, speeds are unacceptable, below advertised speeds. Though, Comcast may deny it, at this point I swear they are throttling our connection and causing intentional disconnects. If not, our neighborhood lines are in need of serious updates but as many times we make Comcast aware, they do nothing.

I have been with Comcast for many many many years. The customer service goes from bad to horrible and does not get better over time. I started a new account with them and am trying to set up a online account and needs to reset my password for my online account and they give me the hardest time and refuse to do it. With all of the different accounts I have had with them my customer service experiences have been horrible. If I could find another company after my contract is up I would leave comcast and never come back. Horrible Horrible service.

Bad Customer Service and Retention Department. A long time client calls to reduce 4 play services to just internet. After two months of request about 10 phone calls and invoice which gone up 20 % without notice or confirmation since my first call. I am disconnecting the service.

It’s very difficult to get to talk to a real person and when you do, the only way you can get help is to purchase something more. Very difficult to work with and and they are always sneaking extra charges. Do not recommend.

Now my bill for basic Xfinity internet service is $80. It started $40 two years ago, then $60 and now I see the increase again for the same service. I use internet at home basically to check my emails, I have it free at work. No TV or Phone, I need just internet. $80 a month for checking email? Ridiculous. I am switching to Verizon now, unfortunately, we don't have Fios. I will have to pay for phone too, but internet with phone is $66 at Verizon. I have Verizon modem left, because I was with them 3 years ago. They also increase the price, but by $5 a year and sometimes when I call they bring the price down back. Xfinity has, basically, no competitors in our small town.