Comcast Internet Service

I threw in the towel and decided to try Comcast even though they were just as poorly rated online. Maybe I was just fed up and they caught me at the right time, but Comcast from the start to finish was amazing. They could offer me internet speeds that were faster at a cheaper cost (even with a modem rental!), they offered to come out to my house THAT SAME DAY while I was actually home and make sure everything was actually working and setup was so much easier. I literally switched internet providers in less than 2 hours from my first phone interaction thanks to Comcast and their service while the other provider hadn't even called me back yet from being on hold.

Now I've been cruising the web and haven't had my connection drop once. My remote work video calls have all gone without a hitch where before it was embarrassing how many times my connection would cut out. It used to drop 2 times an hour previously on some days! I'm sure I'll purchase my own modem now that I've determined they are better and for the immediate future at least I'm sticking with Comcast.

I now have no internet in my house as nothing seems to be registered. I am connected to a Wifi Hotspot probably from the WAWA on the corner. By the way Comcast isn't installing any hotspots. The hotspots you can connect to are on someone else's account. You get to use their bandwidth but don't worry - they won't be charged. They just give away their bandwidth. They are sending a tech to check the cables but I'm sure that's not the problem. I got a call back from some guy in India who told me I am in a slow internet area. I guess he figures because I am hispanic that I must be living in a **.

Another told me that even at those ridiculously slow speeds that it will still work. I guess she figures that now it will be worth the $105/mo they are asking for. Bad experience and inept tech support. I wish I can drop them but they are the only game in town and they know that. Now I have a bunch of broken hearts because Xfinity can't seem to provide service on any satisfactory level. I hope soon I can be done with xfinity or comcast or whatever they want to call themselves forever.

The problem was with new modem. Comcast NEVER said I should get a new modem, instead the thing had to be somehow remotely re-configured with new passwords for THEIR modem, and changes to my equipment. It was a mess. So, I called to get a reduction in their bill to cover my costs for the tech to deal with THEIR faulty equipment, but was told that during the pandemic they do not send out techs, it was my "personal decision" to get one, and they have no responsibility for MY decisions. Comcast/Xfinity are CHEATS. They may be a big company and provider but they don't care about their customers. They suck you in and then you're on your own. I am now looking for a better company. I'm finished with this kind of treatment.

When I called them they said there’s nobody available to come out because of the coronavirus. They escalated it to a higher team and said somebody will call me within 72 hours. This is so frustrating. Please be aware of this company. They advertise that they want to help you but they do not care. They just want you signed up and take your money. Go with somebody, anybody else even if you have to pay a little more. It is just not worth it. It’s like beating your head up against the wall.

I spent 2+ hours on each of approximately five or six phone calls to rectify the situation, was given multiple "ticket" numbers and "escalation case" numbers, transfered to multiple different departmemts, and was told on 3 seperate occasions that I would be contacted by supervisors, etc. etc. etc. Yet every subsequent phone call or transfer was treated as if it was the first time they had ever encountered this situation and the notes were minimal on the account if not altogether absent! I was told numerous times they "will get a supervisor on it right away" yet almost FOUR WEEKS later nothing has been rectified.

My well established account now has SOMEONE ELSE'S NAME on it and inexplicably shows that they've had the account in their name since the account was established. They are utterly incompetent and worst of all, THEY DON'T CARE because they know that they're going to get customers regardless because they are a monopoly. I would honestly rather not have internet than to allow these imbeciles to have my money. WHICH THEY STILL OWE ME BECAUSE THEY GAVE MY CREDIT TO THE NEW ACCOUNT HOLDER!!!

Why do they force their voice system on the customers if the system doesn't work? Then after like 5 minutes of answering stupid automated questions I get to talk to a live person. First thing they ask me is "what's your account number or a phone number?". Let me tell you, Comcast geniuses, in case you're reading this, I JUST ** TYPED IN YOUR MILE LONG NUMBER!!! Then it comes to actual troubleshooting and I'm already angry and we didn't even start yet. I wish anti-monopoly systems worked right in this country and vampires like comcast were split into 100s small fishes, or that internet was treated as utility and taken care of like highways and bridges, so that we're not held hostage to evil corporations.