Follow us:

Xfinity Internet

Xfinity Internet
Overall Satisfaction Rating 3.70/5
  • 5 stars
    624
  • 4 stars
    865
  • 3 stars
    515
  • 2 stars
    179
  • 1 stars
    166
Based on 2,349 ratings submitted in the last year

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Comcast Internet Service has Flex 4K streaming and hotspot services. Find the right speed of service for your home by answering a few simple questions to have Comcast match you with the right plan. Comcast Internet Service also has advanced security features that block online threats to connected devices through its free Gateway service.

BOTTOM LINE

Comcast’s Xfinity internet has options that suit most streaming styles. Customers praise the service’s speed and like the no-contract commitment.

PROS
  • Frequent deals
  • No-contract options
  • Reliable speed
CONS
  • Service can be pricey

Top Xfinity Internet Reviews We Found

Why Trust ConsumerAffairs
How do I know I can trust these reviews about Xfinity Internet?
  • 3,106,878 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Rated with 4 stars
Verified Reviewer

Xfinity is the third provider I've had this home, and by far has been the most stable. Especially with me having a teenaged gamer in the house. I also love the ability to be just about anywhere and connect to their hotspot service.

Read full review
Rated with 5 stars
Verified Reviewer

I have been with Comcast for now for four years. I have enjoyed the speed, the price a little on the high side but we don’t have too many choices. Before I used Comcast I [had] another company and you’ll have a problem like every six months but so far and had no problem Comcast.

Read full review

Get trending consumer news and recalls

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Are you this business?

    Comcast Xfinity internet plans

    Xfinity internet plans are organized by speed, ranging from 15 Mbps, ideal for one to two devices and light streaming, to 2,000 Mbps, which is good for whole-home connectivity and multiplayer gaming. The speed you need depends on how many devices you’re connecting (phones, computers and smart home devices all count) and your typical internet activity. For most individuals and small families, 100 to 200 Mbps is sufficient.

    Xfinity availability

    Xfinity provides services in select states. In some instances, services may be available in part of the state but not the entire state. Contact Xfinity to see if service is available in your area.

    Xfinity is available in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, New Hampshire, New Mexico, New York, Oregon, South Carolina, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington and Washington, D.C.

    Xfinity internet prices

    The price of Xfinity varies depending on the streaming speed you need. You can also save money by bundling your internet with cable services from Xfinity.

    Speed# of devicesGood forStarting cost
    15 Mbps1 - 2Music downloads, light streaming$49.95/mo
    100 MbpsUp to 5Music downloads, light streaming$77.95/mo
    200 MbpsUp to 8Multiple device streaming$39.99/mo
    300 MbpsUp to 11HD streaming, multiplayer gaming$59.99/mo
    600 Mbps12+HD streaming, multiplayer gaming$69.99/mo
    1000 MbpsUnlimitedSmart homes, HD streaming, multiplayer gaming$79.99/mo
    2000 MbpsUnlimitedSmart homes, HD streaming, multiplayer gaming$299.95/mo

    Xfinity contracts

    Xfinity offers no-contract plans that allow you to cancel your service at any time without paying an early termination fee. Many of the company’s plans offer introductory rates or deals, which means the rate you’re quoted may only apply for the first 12 to 24 months of service. After this period, the fee may increase without warning.

    Xfinity equipment

    You can rent or buy equipment from Xfinity, including routers and modems, to support your internet plans. Xfinity also offers smart home equipment, including security cameras. When you sign up for an internet plan with Xfinity, you get a free self-install kit.

    xfi gateway
    xFi Gateway

    The xFi Gateway is a modem and router in one. You can rent the xFi Gateway for $14 a month.

    xfi pods
    xFi Pods

    xFi Pods are Wi-Fi extenders designed to combat dead spots. These ensure large homes have complete coverage.

    xfinity camera
    Xfinity Camera

    These cameras capture and record live HD video. The camera can detect motion from people, pets and vehicles. Indoor/outdoor usage.

    Comcast Xfinity internet FAQ

    How fast is Xfinity internet?
    Xfinity offers a range of speeds that start at 15 Mbps and go up to 2 Gbps. Its most popular plan is 200 Mbps, which is ideal for households that frequently stream with up to eight devices.
    Are Comcast and Xfinity the same thing?
    Yes. Comcast owns the Xfinity brand. You may see services referred to as Comcast Xfinity or simply Xfinity, but both names refer to the same service.
    What kind of modem does Xfinity use?
    Xfinity offers the xFi Gateway, which is a router and modem in one. You can rent it from Xfinity as part of your internet service plan.
    Does Xfinity charge equipment fees?
    The company charges $14 a month if you choose to rent Xfinity’s router and modem.

    Is Xfinity internet good?

    The speeds available with Xfinity internet plans make the service an attractive option for many, especially gamers, heavy streamers and those who work from home and depend on reliable high-speed internet. Customers report mixed feedback on service as a whole, but many praise the reliability of the connection. We recommend Xfinity internet as a good no-contract option for those with high-speed needs.

    Xfinity Internet Reviews

    Sort: Top reviews
    Filter by: Any

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Xfinity Internet?
    How do I know I can trust these reviews about Xfinity Internet?
    • 3,106,878 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on ConsumerAffairs.com please visit our FAQ.

    Page 1 Reviews 0 - 10
    Rated with 5 stars
    Verified Reviewer
    Original review: Dec. 18, 2020

    I have never had a problem in service going out and the speed is amazing and in times when I needed customer service they are the greatest. I believe when the service did go out briefly we were notified of circumstances and when to expect service I go on and on saying good things. Price is very reasonable as well and you can get a service tech out pronto if you need one. Also, very reasonable for service call and most of the time no charge. If you move you can do the service one two three yourself to change address.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Dec. 16, 2020

    XFinity came out with a plan a couple years ago to help low income people be able to afford the internet. I was sure it would be a slowed down version but after several years of escalating fees and costs I bought it. And I am so glad I did! For $9.95 per month I can be on the 'net all day, play my computer games all night and no problems. The one time I had a problem it was handled quickly and efficiently by a tech. It has been great for this senior on a limited income.

    3 people found this review helpful

    Not sure how to choose?

    Get buying tips about Internet Service Providers delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Rated with 4 stars
      profile pic of the author
      Verified Reviewer
      Original review: Dec. 15, 2020

      XFinity, previously called Comcast, has its ups and downs. Downsides: can be expensive if you don't push for a discount, the company doesn't sell modems anymore and it's expensive to rent one or to Buy your own, repairmen charge you for calls, $75, even when they say they won't or the problem is XFinity's fault. Upsides: they've gotten better at not having outages or slowdowns caused by too much internet traffic. Better than CenturyLink by miles.

      Be the first one to find this review helpful
      Rated with 4 stars
      Verified Reviewer
      Original review: Dec. 5, 2020

      Paying for 100 mbps boost and find often speed is less than expected. Running through the normal reboot of modem/router manually or through their website does not necessarily correct the intermittent speed results. A call to customer service forces you to another reboot before you can get a live agent which is very frustrating. If they can’t solve the issue they schedule a site visit but you get a tier two call later from a difficult to understand agent who again tries to solve the issue. Magically before your site visit issue seems better but after some time the cycle repeats.

      2 people found this review helpful
      Rated with 5 stars
      profile pic of the author
      Verified Reviewer
      Original review: July 9, 2020

      I had another internet provider and after bill increases, poor internet speeds and constant loss of connection on both wi-fi and LAN devices it was getting hard to work from home. I had called them and they always blamed me or my modem (which I had purchased through them!). Yet they never even bothered to send anyone out to check (although they "claimed" they did while I wasn't home).

      I threw in the towel and decided to try Comcast even though they were just as poorly rated online. Maybe I was just fed up and they caught me at the right time, but Comcast from the start to finish was amazing. They could offer me internet speeds that were faster at a cheaper cost (even with a modem rental!), they offered to come out to my house THAT SAME DAY while I was actually home and make sure everything was actually working and setup was so much easier. I literally switched internet providers in less than 2 hours from my first phone interaction thanks to Comcast and their service while the other provider hadn't even called me back yet from being on hold.

      Now I've been cruising the web and haven't had my connection drop once. My remote work video calls have all gone without a hitch where before it was embarrassing how many times my connection would cut out. It used to drop 2 times an hour previously on some days! I'm sure I'll purchase my own modem now that I've determined they are better and for the immediate future at least I'm sticking with Comcast.

      7 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: April 21, 2021

      We are paying for 600 Mbps speed and we are receiving 12.3 Mbps speed. Every time when I call them they come up with some ridiculous excuses. One excuse was that it's because we are using the laptop and the modem is on the main floor, the speed is low. So I tested the speed within 10 feet of the modem on the same floor and I got 22.3 Mbps. It's frustrating.

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: April 13, 2021

      We were totally blown away and astounded when we reported our sister passed away in hospice and we needed to terminate her service before the next date started. We received a bill for the following month of April. We were told because that's when her contract ended.

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: March 17, 2021

      Xfinity seems to know if you have competing service providers in your area. Doubled my price and their solution was half the speed at my same price with no TV. I was $50 a month when I lived in an area with competitors and went to $70 when I moved. Now it’s over $100! For 400 mbps! They offered $46 for 25 mbps which is truly absurd. They truly don’t care about pandemic and are not willing to work with you. Terrible customer service, they could not get off the phone with me quickly enough. He was not terribly polite and was kind of annoyed to be cancelling my service. Over the years they have been truly awful! I have had to call and argue with them annually. We are moving soon and I’m looking forward to having ATT again. Much better program!

      2 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: March 5, 2021

      I've got internet service with Comcast for a couple years now and it's been the horrible experience ever. They're not reliable. My internet goes out at least a hundred times a day and my children are doing online learning. It goes out on the weirdest times when I'm on it or my children are on it. It doesn't matter from no help in Comcast. They gave me a new box. They still doing the same thing. I don't know if my internet is being messed with a tamper with order service just really this horrible but I wouldn't refer no one to this company. Comcast sucks.

      5 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: Feb. 28, 2021

      Comcast has always done everything they can no matter how low down and dirty it is so can to suck as much money out of their customers as possible. The routers they supply to their customers at an ongoing cost is purposely designed so you cannot use your own VOIP phone system with it because they block all VOIP systems except their own extremely expensive system! (Purchase Your Own Router People) They purposely throttle down their internet speeds that cause annoying buffering to push people into spending more money to increase their speed and then they do the same thing again and again! They adjust their prices so if you reduce your service for one item all of the other service prices skyrocket up! I will be leaving Comcast forever as soon as another high-speed internet company with fair prices comes into my area. If Comcast goes belly up it's because of the low down and dirty things they have been doing to their customers for many years!

      9 people found this review helpful
      Loading more reviews...

      Xfinity Internet Company Information

      Company Name:
      Xfinity Internet
      Formerly Named:
      Comcast Internet Service
      Website:
      www.xfinity.com