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Comcast Internet Service

Comcast Internet Service
Overall Satisfaction Rating 2.32/5
  • 5 stars
    149
  • 4 stars
    171
  • 3 stars
    204
  • 2 stars
    168
  • 1 stars
    369
Based on 1,061 ratings submitted in the last year
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        Comcast Internet Service Reviews

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        Page 1 Reviews 1 - 10
        Rated with 2 stars
        Verified Reviewer
        Original review: Feb. 23, 2020

        I called after my monthly bill....it seems that it increases monthly while the services and channel options DECREASE!!! As a Senior on a fixed income I was told I was in an "OLD" package and that if I changed it I would not save much....essentially the representative told me that I would get hosed and there was nothing she could do for me. THANKS for taking away Turner Classic Movies and replacing it with worthless EPIX that shows old tired movies over and over again!!! THERE IS NO competition in my area...somehow they bought off our City Council and that won't allow FIOS! I cannot wait to figure out how to CUT THE CORD with XFINITY!!!

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        Rated with 1 star
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        Verified Reviewer
        Original review: Feb. 22, 2020

        The internet connection goes off every now and then and I have to restart the router each and every time and it takes 5-10 minutes for it to come back up. The router I use is provided by Comcast and its very irritating to do it every time.

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          Are you this business?
          Rated with 1 star
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          Verified Reviewer
          Original review: Feb. 19, 2020

          My husband forgot to pay the cable bill. He sent me a text yesterday while I was at work telling me that the cable was out. He paid the bill and gave me a number to call with a confirmation number. The inept people in the call center kept telling me that there was no disconnect order on my account and wasted my time having to text my husband back and forth to tell them what the "error message" said. They kept telling me that it was NOT disconnected. The bill online clearly said "TO RESTORE SERVICE PAY XYX BALANCE."

          First off, I probably would have been able to understand these goons as their Indian accents were so darn thick. Companies like Comcast don't give an airborne intercourse about customer satisfaction. If they actually did, they wouldn't cheap out and outsource to India. These inept twits kept sending signals to a box that wasn't plugged in. OMG. The technician had to come out this morning and sent a signal and it was all fixed. He told my husband that the call center never knows what they're doing, confirming our suspicions all along. Every time we have had an outage in the area, the agents cannot see that there is an outage. How do they not see this? How do they not see a disconnect? Are they all mentally impaired? At least that would be an excuse. I hate this company so much.

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          4 people found this review helpful
          Rated with 1 star
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          Verified Reviewer
          Original review: Feb. 14, 2020

          When they sold me the fastest (and expensive) service, they never told me that the speed values ​​are nominal, in practice it is NEVER met, it barely reaches half the speed they say. On the other hand, I waited all day for the technician who came to check my installation, not only did he never come, but he lied to his company and said he was. Offered the company the filming of my cameras to verify that he never came. They didn't even worry, they just told me, "We sent another technician at another time." A disaster.

          8 people found this review helpful
          Rated with 1 star
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          Verified Reviewer
          Original review: Feb. 10, 2020

          On Friday 2/3 while getting assistance from a chat representative for my internet connection, she proceeded to tell me that while my internet connection was rebooted that I am not receiving the high speed internet I am paying for because my modem is not compatible. This is news to me. How would I know my modem is not compatible? Why is she the first person to tell me I haven't had the high speed internet that I was advertised in my bundle package? I chat with representatives on a monthly basis and everyone turned a blind eye? Am I a tech employee at Xfinity? No I don't know the first thing about modems and internet speed but I trust that company I am paying for and have used for about 10 years would be honest and provide me with the correct service.

          It turns for the two years I have had the highest speed internet that I was actually only using the 2nd lowest amount. I truly am disappointed at how misguided I was but I assume they will have some kind of resolution and refund. That's when I was totally treated like crap. Today 2/10 I spoke to Kris, Jett **, Juliene and probably a few more via xfinity chat and they did nothing but pass me around to the next person, manipulate the situation, gaslight me and offer me $10 credit - yes like a hooker.

          The amount Xfinity overcharges is insane, but the fact they could not acknowledge their unethical behavior, false advertising and scamming was the highest level of greed I've experienced from a service. They told me I could have done this or that - when no, I am a PAYING customer I didn't know I had to also do machine checks. I am not dropping this issue and will continue to spread it. I assume I will not receive the refund I am owed for the money I spent on a service I did not get. I am DONE with xfinity. I've put up with this abuse too long. They should be in jail.

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          13 people found this review helpful
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          Rated with 1 star
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          Verified Reviewer
          Original review: Feb. 10, 2020

          I wanted to keep my service but Comcast isn’t offered in the town I just moved to. Because of that, I had to pay an early termination fee. The support rep said I should have considered that before buying my new house. 1. That’s one of the dumbest things I’ve ever heard 2. My job requires me to live in this town so, I didn’t have a choice.

          10 people found this review helpful
          Rated with 2 stars
          Verified Reviewer
          Original review: Feb. 10, 2020

          I received Comcast internet in August of 2019. The junction box where the internet line is connected is approximately 200 feet from my house. When the internet was installed and the line was run, it was within a week when a guy came out and call himself burying the cable line. I contacted Comcast and the same guy came out and tried to scoop up dirt and put over the line. I noticed what he was doing and told him that would not work because the lawnmower would hit the line causing me to be without internet. He said that a new line would have to be installed and reburied.

          I have made 7 appointments and even went to the local Comcast office to see if I could get this problem resolved. Every time, someone cancels the appointment. I have spent hours trying to resolve this issue. Even last night a representative was supposed to call me but they didn’t. Another broken promise. If I had a business and it was run like this, I would have been out of business a long time ago.

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          5 people found this review helpful
          Rated with 2 stars
          Verified Reviewer
          Original review: Feb. 9, 2020

          I have been with Comcast for about 3 years now, but in the past year I have been given the runaround concerning the dependability of my internet service. About a month ago I requested a tech to come out and fix my sporadic connectivity. He then diagnosed that it was my ethernet that was the problem. I immediately took my computer in for an ethernet upgrade and general maintenance. $200 later, I am experiencing the same exact problem. The company at this time has charged me $70 for sending a service call that "wasn't Xfinity's fault".

          Two technicians later, as the final tech that I was interesting in dealing with tells me the same diagnosis, and leaves. Moments later my internet goes out, so I call the tech and ask what has happened. He says that he forgot to rewire in a rf filter into my personal cable, which he was doing at that moment. My internet works fine now after complaining one year and spending $270 dollars later. I swear that If I ever need another tech out for any reason that I will cancel my professional relationship with xfinity before I ever call anyone out. I have since contacted an agent about dropping the $70 charge for the mis-diagnosis charge, and have had no reply since. I am very displeased with this and am sorry that the only competitor in the area does not promise the speed of xfinity, but I would happily abandon Xfinity for something dependable at any speed.

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          5 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: Feb. 7, 2020

          Yes yes yes. Comcast Xfinity is a public menace. I have only negatives about it as many people do, I live in the apartment building where I have to use comcast service. Comcast will squeeze you, but this days we need to have an internet.

          7 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: Feb. 5, 2020

          I changed my monthly plan which never went into effect for the first time. Called again and was quoted a different plan with higher price. Wasted an hour but issue got never resolved. Looking to switch to another provider.

          5 people found this review helpful

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            XFINITY Home Phone Service expert review by ConsumerAffairs

            Comcast is one of the largest Internet providers in the United States. It also offers cable television and phone services, and it has numerous bundling options for customers to choose from.

            • Fast connection speeds: Internet services are offered at speeds of 6 Mbps and higher. The fastest connections may reach 150 Mbps or more.

            • Bundling options: Comcast offers many options for bundling services. Customers can choose an Internet package and add various telephone and cable services.

            • 24/7 customer support: Customers can browse the online help section. If they still have questions, 24/7 phone support or chat support is available.

            • Customer guarantee: Comcast offers a 30-day, money-back guarantee. It also offers bill credits in certain situations, such as a technician arriving late for an appointment.

            • Home and business options: There are numerous packages available for both residential and commercial customers, and business customers can get a free quote online.

            • Best for: Business owners, work-at-home employees and students.

            by ConsumerAffairs Research Team

            The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

            Comcast Internet Service Company Information

            Company Name:
            XFINITY Home Phone Service
            Year Founded:
            1963
            Address:
            1701 JFK Boulevard
            City:
            Philadelphia
            State/Province:
            PA
            Postal Code:
            19103
            Country:
            United States
            Website:
            www.xfinity.com

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