Comcast Internet ServiceConsumerAffairs Unaccredited Brand
Moving into a new place and wanting to get internet service, I searched the area and noted Comcast was the most prevalent in my area. So I contacted them and was told by a representative named Steve about a deal for $59.99 that included TV with HBO and Blast Internet Service with free installation. Excited about the deal, I agreed. However, the email sent to me stated $64.99. Steve reassured me that I would be getting the $59.99 deal and that my account would be adjusted accordingly. So the installation technician comes out and, as he's performing the installation, I ask him about the deal and he confirms the information he has is for the $59.99 deal. However, when I get my first bill, it is for $64.99 and I was charged an installation fee of $59.99.
First, I contact Comcast via Online Chat. The rep states that there is no deal for $59.99 and he has no documentation of my conversations with Steve, the original rep. Nonetheless, he said he will resolve the situation. Shortly after, I get an email stating I'll receive a credit on my account for the installation fee, but no word on fixing my bundle price. So I contact Comcast again. The rep tells me a supervisor said the deal I was referring to had expired. I exclaim that this was the deal I was offered and that I accepted. After being placed on hold she then says she did find the information regarding my deal and confirms not only that I'd be receiving the credit for the installation charge, but that $5 would also be correct for being provided the incorrect bundle.
However, upon receiving my bill, I was being charged the same price of $64.99 and there was no deduction for the $5 difference in bundle price. They did credit me for the installation charge. So I call again, but am told the deal I am referring to had expired. I again explain my situation. Nothing gets resolved. I call again and speak to a rep named Dave. While he was very sympathetic and understanding, he exclaims I had agreed via email to the $64.99 deal. I acknowledge this but exclaim I was told by the rep I would be getting the $59.99 deal and that he would have it adjusted.
He then says, after lengthy conversation stating his understanding of how I feel I was misled by Comcast, he is going to elevate the issue two supervisory levels (that is to his supervisor and his supervisor's boss), and he confirmed a date and time when I would be contacted regarding possible resolution, AND went over word-for-word the email he was going to send. Also note that he found NO evidence of my initial conversations with Steve, the original rep who offered me the deal although he knew who he was and which office he worked out of, nor any evidence in my conversation with the second rep who confirmed the information and said I would also get the $5 deduction. However, when that time came and passed with no call, I immediately called Comcast again.
When I exclaimed to the rep I was supposed to be contacted by Comcast, he was bewildered and said Comcast does not set appointments to contact customers, and he said there was no evidence or record of Dave, the last rep stating he would elevate the matter two levels and have Comcast get back to me on a resolution. At this point I myself am bewildered not to mention livid. The rep then exclaims that I agreed via email to the $64.99 deal and that the $59.99 deal never existed. After going back and forth, I ask if he could have it elevated to see if they could even just pay me $60 ($5 x 12 months) so I at least get one year's compensation. He said Comcast does not do that especially given I agreed via email to the $64.99 contract. He said I could apply for a different deal and a different price. After I told him I don't even watch TV and would prefer internet only, he still tried to offer me deals with elevated TV service at a higher price.
While our overall discussion was good and civil, I told him that because Comcast would not be able to resolve the situation, I would have to consider canceling my service. I have to say I don't think I have ever come across a company with such piss-poor documentation on call correspondence. What I am also upset about is all the time I spent trying to resolve the situation. While I acknowledge that, in hindsight, I should never have agreed to the other deal via email, I was under the impression from the original rep that he would make the adjustment as he promised (plus I was anxious to get internet service and wanted to push the process along) and I trusted his word as well as Comcast as a company to make right. Finally, while I realize it's $5 a month I was fighting over, this still adds up over time and, I joined because of the $59.99 deal and that is the deal I expected to receive.
Unfortunately Comcast is one of very few TV and internet providers in my area. Nonetheless, my experience, has encouraged me to shop around and perhaps even consider Verizon DSL because, at the end of the day, I do not want to give my business to a company that misleads me, that doesn't have an effective documentation process, and that is unwilling to right a wrong and accommodate a dissatisfied customer.
I have spent the last 12 hours trying to get a block taken off an IP address that leads to four of the eight domains/websites that I own. These are innocuous websites, nothing remotely questionable, some of them haven't even been used yet, but for some reason Comcast put a block on them so that I can't access them BUT EVERYONE ELSE CAN! I can see on my web-stats program that people are visiting the sites. But I can't get to them. One rep at Comcast said this was a "known issue" that was under investigation but still no remedy. Have submitted a terminal trace to Comcast Level 2 security and nothing. So I can't access email or the sites. WORST CABLE COMPANY EVER. I have Frontier Internet scheduled next week to install as I don't know what else to do except ditch Comcast.
Had my appointment for today to have my router installed and someone showed up right on time... great!!! The first thing he said was that he was a technician and not an installer... then he said he was going to do it. Then he said he needs to speak to his boss... then he said that his supervisor will send someone else within 45 minutes. I waited for 75 minutes and no one showed up... then I called their customer service and was told that THE INSTALLER HAD REPORTED THAT MY HOUSE WAS MISSING SIDING!!??? I could not believe what I was hearing. Little liar. Abusive and time waster, little irresponsible, incompetent. Will have to wait until tomorrow for another appointment.
So I had just bought Comcast 2 days ago. And not even 1 day in and they had started to throttle my internet meaning I do not get the amount of upload and download speeds that I pay for. They do this at certain times of the day. Plus they had told us that the most we should be getting is 50 down and 10 up. We barely get 5 up and 25 down. All I'm saying is anyone looking for a good, trustworthy internet provider then Comcast is not for you. They are deceiving and they are also a bunch of rip-offs. Please second guess when you think about Comcast as your provider.
I've been calling Xfinity since I moved to my new apartment, my first call was Feb 27th 2018. I work from home, so when I moved my internet was very important for that specific reason, prior to moving I called Xfinity to let them know and I was told by an agent that all I needed to do was plug in my router and I should be good to go and they would transfer my services when I was actively in the home. When I moved I called Xfinity and let them know, they transferred my services but my internet still wasn't online. I called back and got another agent that stated that my modem wasn't online, she then asked did I have a coax cord plugged into my router. I then explained to the women that the last agent I spoke with didn't tell me I needed one and I asked her multiple times did I need to bring the coax cord from my home and was it needed.
After I got past that, I learned that I needed an adapter plate for the coax cord to go into but my apartment didn't supply one, a technical support agent had me on the phone for about 45 minutes trying to send signals to a router that wasn't even online, she then told me she would send an electrician but after 40 minutes of being on the phone and her procrastinating about getting me a signal or a technician if the signal didn't go through the phone hung up. I then called back got another agent he stated, "Hey, you don't need a wall plate to plug the adapter in, all you have to do is get the coax cord from our service center, plug one end into the router and the other end into a television with a splitter", I went out purchased a splitter and a television because I didn't have one yet, tried hooking it up but I didn't understand.
I then called back and got another agent who stated, "Okay you cannot do that without having the coax cord from the lines outside and without you receiving a cable connection", at this point I was frustrated because I've been getting the runaround, no one offered a technician just terrible advice. After I got frustrated, I asked for a supervisor. I explained to the supervisor that I needed a technician because different agents are telling me different things and it's pissing me off, I explained that I didn't have an adapter plate for the coax cord, it's impossible for me to locate it outside and because the last agent told me she will get me a technician and hung up which was 5 days ago they needed to get one out soon to me because one was never sent as possible, they tried to give me far dates so the supervisor stated that he would get me over to a tech agent because they would be able to get one sooner.
I spoke with the tech agent who then stated that he will get me an installer out on a Thursday between 8-9 am in March 8th 2018, on the day the technician was promised, one never showed up. I called and the agent stated that they did not show any appointments for me, I asked for a supervisor but then the agent started to investigate, she apologized and had me on hold, the agent then came back and stated that she could get me a technician out that same day between 1 and 3 pm. Around 1-3pm I called because no technician came and I've been watching out my window for a Comcast truck all day, I also called my job and let them know that I would be working that day because the technician as promised by Xfinity will be out there, I just let them know I would be late, at this point my job had to use my vacation time because I kept missing out!
I also gained points because I could not work and at some point there was a storm so I had no other options! The technician stated that he's been calling and he marked my case as not home, long story short I never got a technician, Xfinity gave me the runaround. I spoke with multiple supervisors who cut me off was very rude and careless, I lost pay from work, got points added and Comcast did not care, they made up lies, blames me for everything that happened, never once sent a technician until I had to explode then when I said they would credit me for the time missed and gave me a $3 Credit! Xfinity is the worse! Their customer service from the agents to the supervisors! I will be emailing the CEO.
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I spent at least 2 hrs on the phone with various people, but found out that you cannot downgrade your service with Comcast. If you want to get rid of services that you do not use, you must cancel all services for 90 days... then you can initiate new services at lower level. How crazy is this??? Unfortunately, many have few internet choices, and with Comcast, we are required to bundle them with other products (+taxes, fees, etc) to get reasonable internet deals. Right now, I am paying $223/mo for internet/tv/phone bundle. I rarely use the TV... never use the phone, but pay lots of fees/taxes based on this. There is an option for internet, plus 10 basic channels for $54.99... but I cannot choose this, because I have been a loyal Comcast customer for many years. You are not allowed to downgrade your services. Seriously??? We seriously need more players in this market. It is a scam.
Worst cable co. in the whole country. Customer service is of no help, they are rude and condescending, talk down to you. The updates that they say need to be done EVERYDAY, are worthless, one of the reasons we got rid of AOL, update interruption while you're in the middle of a movie. Setting the time is stupid, I'm up at different times. Thank God we are leaving PA soon and won't have to deal with Comcast much longer. Got to stop the cable monopoly Comcast holds on the state.
Beware of the promotional gift card gimmick upon signing up. I know it serves as a rebate and it's only $100, but I am a man of principle. My wife and I have been trying to track down a $100 Visa Prepaid Gift card that was supposed to arrive within 90 days of joining. That was over a year ago. Customer service can confirm that it should have been sent, but every call eventually leads to being transferred to a mysterious Gift Card Redemption line that has had a 10 minute hold time for months and prompts you to hold (nicely) before hanging up on you. The whole process is a mess and it's astonishing that these things aren't monitored. I'm sure some if not many people do receive the cards but for those that don't, prepare to put in $100 worth of wasted time and energy to get it!
These people are ripoff artists with no integrity whatsoever. Been having problems with the internet since day one. It cuts out constantly. First time I called to try and fix it, the guy rebooted the connection and told me it could be the modem. So I changed my modem and bought a different brand. That didn't work. Then a tech came out and told me it was the cable. He put a new one but we are still having problems. Now I am stuck in a contract with this horrible company. They throttle speeds. What do I pay money for every month. I really loath Xfinity and will be searching for a new, high quality provider as soon as possible. Someone should take them to court and brutally sue them. They shouldn't be in business.
Last week, I switched to Comcast/Xfinity from AT&T because Comcast offered me a better price, but after installation I discovered that I can't access a free movie website that I use several times a week. I am retired on Social Security and can't afford cable, so I depend on Netflix, YouTube, fmovies.io, fflims.org, etc. to stream movies. I am canceling Comcast because they block one of my favorite free movie websites due of some type of legal agreement with Sony.
First the price advertised for the equipment online is varied. Going up at various sellers. Some wanted 200 and that didn't include first month of service. Service was great then at about the 25th day the Amazon firestick would not hold the signal. Troubleshooted nothing worked. Tried a laptop nothing worked until attaching Ethernet cord. So finally tried game console and Smart TV. Nothing would hold the WiFi signal. After 2 days of forced troubleshooting with Comcast over and over they send a tech. All he did was check to see if signal was coming to the box and said it's nothing he can do. (Side note I never have more than 2 devices feeding off the signal at the same time.)
I call Comcast again. They want to keep troubleshooting anything to keep from replacing the equipment. I ask for a supervisor. He tells me to contact ALL of the manufacturers and ask to reset the IP addresses... If they work when connected by Ethernet why would that change anything and why didn't the so called professional technician say that?
I do all this ** call back and demand a replacement. On hold for 30 minutes. Rep comes back saying that they're so backed up they can't set an appointment but someone will call back to confirm. That was Thursday evening around 750 pm. Today is Saturday 216 am. A total time of 5 hours plus waiting for the pointless tech Thursday for 2 hours. This equipment must be a hand me down. I'm going to attempt to call again tomorrow morning. I don't understand why I can't pick up a replacement myself. Don't waste your time and rest on this crap.
Made a mistake to purchase a plan from a visiting rep in a store. All looked good on paper (on his pad), until it was installed. Internet is coming at 1/3 of the promised speed. When I called the customer service they said they did not have a plan/promotion that the rep gave me. Cancelled right away. Stay away from the company, they will lie in your face.
10 months ago, I agreed to a 24 month commitment with Comcast with a guarantee that my costs would not increase during the 24 month commitment. In less than 2 months, my charges increased by $2+/month. 2 months later, another $3+/month. Now, 10 months later Comcast has increased my charges to an additional $9 per month. Comcast response... "nothing we can do about it". Loathe this company.
I had Xfinity Comcast service in Michigan. I relocated to Illinois. I called Xfinity Comcast to transfer my service to my new address. The lady on the phone was very helpful in setting everything up and everything was going good until I received a call from a collection agency saying I owed Comcast over $600!!! Apparently, they opened up an entirely new account at the new address and never closed my old account and didn't even get a hold of me about it this entire time. I found out from the collection agency!
I called Comcast to find out what happened and they said the mistake happened because they spelled my name wrong on the new account (despite having the same social security number) and they would get back to me. A few weeks passed and I hadn't heard back, so I called again. Same story, it was their fault. They spelled my name wrong and that's why the old account was never closed, they will resolve the issue and to only make payments on the new account like I have been.
Two months later I see the collection agency is still listed on my credit score from Comcast. I called again! This time they tell me they have no record of me ever speaking with a representative from Comcast and there are no notes on my account. They also tell me there is nothing they can do because it's past 120 days of non payment even though I didn't know about it because I MOVED and when I did find out about it they kept giving me the runaround. They also have the nerve to tell me they don't transfer services between states!!! WHAT?
Well your employees never told me this when I requested a transfer of services! THEN they have the nerve to tell me because my parents were still living there and using the services I had to pay the balance. SO IF IT WERE STRANGERS USING THE SERVICES IN MY NAME, I WOULD HAVE TO PAY FOR THEM AS WELL??? By the end of the conversation with a supervisor from Comcast named Kim, she literally told me it's somewhat their fault this happened and it's also my fault and to ask my parents (whom I don't talk to by the way) if they will pay the collection agency!
This company has no ethics, they don't admit when they are in the wrong, and blame their consumer. This whole thing has been a nightmare and I will never recommend Comcast ever! At least when I had Charter Spectrum they were honest when I canceled service when I moved. DO NOT GO THROUGH COMCAST XFINITY IF YOU CAN HELP IT!!! I'VE WARNED YOU!
Since a year we pay for extra speed 200mbps, because at 100 Mbps we only got 50 Mbps. Only for two months out of one whole year we got 200 Mbps, and that after I became really serious with Comcast Xfinity. Now we are down to 60-70 Mbps again, and the same thing all over. They try everything to blame me as a customer. I bought the latest and best modem especially fitted for Comcast. The best router. Unplugged and rebooted at their request over and over. It's time for a serious lawsuit against Comcast. We pay for something we don't get!
Waiting nine days to have a service person come out. I am bundled so no tv, internet or landline. Guy came yesterday and said he didn’t have the right cable and it would be fixed today. Came home from work, still not fixed. I called and they told me 72 hours for a service call. I am cancelling tomorrow. Unacceptable on so many levels.
We as 7 day a week hard working American citizens should most certainly have at least 10 choices to choose from in all areas from internet. That would keep this kind of company from feeling superior over everyone as they certainly Never should but always do. My Internet went down and then came back a few minutes later causing a project written on the computer to be lost for good as it was being saved. The internet for proper paying customers as myself should NEVER EVER Go down for any reason whatsoever.
I do not care what when a company like Comcast, the only one to exist for a choice for so many people thus generating billions if not trillions of dollars for Comcast, Every single part everywhere in every facility and every station should be nothing but the BEST POSSIBLE and there should be 100 backups that would keep from Internet ever going down even for a Milli second. The problem is that there is not anything close to what I speak of and for that I will hope the good Lord will see to whatever is fit for Comcast.
My family went over on internet usage in Christmas month December overage charges of 160.00 and they won't help us with billing. Comcast put usage cap on downloads in 2016 to make more money on customers and with 4k streaming you will go over cap. Andrew in customer service was no help at all!
Once again today, Comcast email is down. Second time in a week. Always having problems with their email service. Over the weekend, a phone tech tried to communicate with my modem and wiped it out completely. So bad, a technician had to come to the house to fix. Yet, they won't issue refunds. Their product is defective, but they take no accountability and just don't care. They supplement their lousy product with even worse customer service.
When trying to verify why I had an extra $10 charge on my account, I get through to 2 different representatives that tell me I have to take the modem I OWN down to their office to verify that it is my personal modem and not renting from Comcast. I have owned my own modem for over 3 years, ever since I started with this horrible (but only option in town) cable service. Now after 3 year, they decide to charge me for my own modem and instead of verifying the device remotely (Yes, they can do that) they want me to take time off work to come down their office to prove them wrong. I of course refuse and have them take the charges off once I speak to a tech who can verify my modem type and verify that Comcast doesn't own that type of modem.
The worst part is that I ask for a simple written verification that the charges will be removed. Comcast representatives say they can't send an email to confirm the changes have been made. The largest internet company on the west coast can't send an email. Unbelievable. They can verify my account remotely, they can send me a bill by email, but they can't send a verification that the changes will be made to my account by email. Months go by and, of course, the charges remain and I have to call back. I get a reference #, but they can't send even this number by email. I am on the third attempt to get verification that the charges have been removed to no avail.
I've been a week without my Xfinity Stream service ever since I requested to move my service from my current address to a new address on March 3. They cannot get the problem fixed after multiple phone calls of 2 hours+ in length. I am paying for TV, but I am not getting TV. For a week. And counting. Numbers I’ve been given: **, supposedly directly to tech help - not active. **, Tier 3 tech help. 855-668-3343, “Movers Edge”, to set up a “special” move since they had to cancel my original move…read on… 800-934-6489, “Customer Solution” department.
History. 2/6 - called to request to set up new service on March 3 at Saint John's, and also on that date, end my current service at Hudson Court. The rep had trouble with the March 3 date; put it in as March 1 first, then needed to change it. I requested different service at Saint John's than I currently have at Hudson. 2/7 - called to let Comcast know that my Xfinity Stream was no longer available. Got sent to tech help. About 1-hour phone call, the tech finally got Xfinity Stream to work again. 2/9 - noticed Xfinity Stream was not working again in the AM; had to go out of town, had no time for lengthy phone calls with Comcast. 2/11 - called Comcast to notify them that once again, I no longer had Xfinity Stream. Was told I had cancelled it. Had to clarify that I am moving; never did a cancellation.
Got forwarded to a tech after rehashing everything like the first time I called... Another 1-hour phone call. 2nd tech stated that he had now fixed the problem 100% for sure; since I was calling from work and not home, I could not verify, but he assured me that I would have Xfinity Stream when I got home. 2/11 - got home and did not have Xfinity Stream as I had been assured I would. Called Comcast, told agent my problem, she said I had cancelled my current service; once again; I had to explain whole thing over again, as I had never cancelled service. Bounced me to a tech, who tried to do all the same things the tech in the AM had tried, and he failed, so finally decided to “escalate” me even though I had already requested escalation (he would not) - so, after 40 minutes on the phone, he escalated me. The “escalation tech” tried for another 40 minutes to get my current Xfinity Stream service to work.
She cancelled my new order for cable/internet installation at Saint John's on March 3, thinking if the new order was cancelled, I could get my current service back. The current service was not restored after the cancellation. She transferred me to another tech who informed me that the package I had - the Xfinity Stream - was no longer available. They then transferred me to billing, since I had been paying for service I was not getting, and now it was no longer available after Comcast erroneously cancelled it, but when I told billing what was happening, they didn’t want to deal with this either or perhaps deal with how to refund me for the service I was paying for and not receiving.
Billing told me to call Customer Solution Dept in the morning to get help, as the guy I was talking to assured me that I COULD still get the Xfinity Stream service that I had prior to when Comcast cancelled it on me, despite what the last tech I had talked to had told me. Received text message from Comcast cancelling my set up on March 3 at Saint John's. 2/12 - called Customer Solution Dept at the special number (!) and got the recording, which took forever to get through; I did not get personal help; had to do the whole account authentication thing again with a robot. Turned out the number was for tech repair, not customer solutions. Got transferred to Customer Solutions. Got an agent who confirmed that, yes, the Stream service I previously had and that Comcast erroneously cancelled on me is now no longer available!
So, the dude last night in billing who punted me back to “Customer Solutions” was wrong. Confirmed my order for ** is cancelled; it was cancelled on 2/12. Comcast agent said that now she had to cancel current internet service; then add it right back on, as in right now - she said that this will open up options for instant TV (Xfinity Stream) for my account; I said sure, give it a try (the sky will now fall). The agent, Aqueesha, upon my stating that I am at work wasting more of my working hours resolving a problem Comcast created, told me she would begin the process of cancelling my internet account and then adding it back again in the hope I could get my previous service back, and then she said that she would call me back at my work number with an update. 2 hours later, no phone call with an update.
After I canceled my internet service Comcast did not stop my service for 2 more months before I realized it was still on. Comcast kept billing me at a increased rate plus fees. After I paid the bogus bills after lengthy arguments they... Did a hard credit check on my social security for the second time in a year and did not ask my permission. Tried to sign me up without telling me they were doing a credit check PLUS nailing me in a 24 month contract. Maximum throttling down of internet speeds.
I turned on my service for 2 months (no contract) at the starter rate before we moved. They canceled my service prior to the end of my billing period (today) and AGAIN tried to nail me in a 12 month contract in order to turn it on for the last 2 weeks of my billing period. I said no, I couldn't believe it. I talked to customer service immediately. They promised me my refund will be on next invoice.
My nightmare experience with Comcast is extensive. Customer service is a joke. Online support is farmed to India and some have English language skills. Does anyone feel that $79.95 per month (or $100 a month if your off auto pay and auto billing) or almost $1,000 a year seem fair for just internet access? The starter package for $34.95 is a joke (no contract) but they nail you for on fees and speeds are worse than Afghanistan's (guess). Comcast charges you if you don't sign up for paperless billing and auto pay (they want your juicy credit card or bank account numbers - they will charge you extra no matter what guaranteed) and penalizes you for not giving permission to 12 or 24 month contacts. It's ridiculous.
Comcast has no competition in Fort Myers, Florida nor in any other major markets. Comcast tries to bundle in media content (TV) with internet. Comcast penalizes internet only customers. It's a national joke. Cord cutters like me and millions of other users know that the days of traditional media is over. For example, if you do say... watch NBC and watch it on Comcast service it's broadcast at 480p or lower (unless you upgrade their service) while all you have to do is use rabbit ears and get it for free at 1080p on your antenna.
My advice to anyone needing internet service is to avoid Comcast altogether. If you simply need to check emails and do a little web surfing, please use mobile services like T-Mobile or MINT/SIM and use your cell phone as a hotspot. If you must use Comcast do NOT give them your social security number nor your driver's license number. They will use it to their advantage and try and nail you the first chance they get.
Comcast is widely regarded as the most hated company in America. Just Google it. People would rather deal with the Federal Government than Comcast. As for me I would rather get shot out of a cannon into a volcano before I use decrepit draconian Comcast I mean Spamcast I mean Brokecast. I have transcripts of all my communiques with Comcast, bills, online support, refunds and emails to support all of my information. I hope this review helps anyone in the same boat as I was or is doing their own research into this joke of a company. The negative reports about Comcast and multiple lawsuits is so widespread I am dismayed they are allowed to operate. Only cure for this company is a massive increase in competition.
What a terrible company. Originally I was with CenturyLink for just internet for 12 Mbps for $31 a month. Then Xfinity/Comcast offered me the great deal of 60 Mbps for internet and 100+ channels for TV for a grand total (including taxes) $77. I agreed to the deal and signed up with them and canceled CenturyLink. Then the next day on my account I noticed I was only getting 30+ channels. I literally had to talk with 7 other agents all to find out they couldn't offer me the original deal because it wasn't a package. So not only did they not offer me anything for my troubles they also did not honor the deal that I was given. I don't think I've been more frustrated and upset at a company in my entire life. Will be canceling.
Their tech came to fix a reception problem. I owned my modem, but he thought it was the problem and switched his in. It wasn't the problem, but he took my modem and told me I wouldn't be charged for the modem. Now they are charging me and refuse to fix the problem or bring my modem back.
I got a call from them offering me Internet Plus and HBO channels, and offered it to me for about $39, I said, "Ok cool. I will try it" and trusted them, so they mailed me the tv box and tried to install it and it didn’t work. I called them twice and they didn’t fix it. Third time they said they are going to send someone with a new tv box to see if the box I had was bad. The technician came out and fixed my tv and said the box they mail me wasn’t working and changed with the one he brought with him and apologized. He offered me to fix the wires without mention anything about any fees or charges. I appreciated his help and gave him $20 tips. He apologized about the inconvenience and said he is going to take the defective box and make a note to Comcast not to charge me anything since it’s their mistake. The technician asked me to use my bathroom which was a little awkward and left.
So the problem started when I got the first bill which was $131 and not $39 as I was promised. I called them and they said my package is $53 and not $39, and I was charged for the technician not like what he told me there is no charge, and they said the first box I had it missing and they are going to charge me monthly as long as I don’t bring it back, but as I said the technician took the box with him. I keep calling them every time they tell me different story and they don’t wanna fix the problem, and some of the agent were very rude and very unprofessional, so I told them to go check my recorded call who sold me this terrible package that he said I have a month money back guaranteed if I don’t like the service.
So I said to the agent, "Cancel everything. I don’t anything anymore. My experience with you was awful and unpleasant and apply that term one month money back and take me back to my original package that was $19.99/month." They didn’t honor their first promise and end up charging me $42.63. To sum up Comcast is a very misleading company, you can see lack of communication within their departments, they're not on same page and they don’t keep their promises when they call first to make you sign for any deal. I was cheated and deceived, and they wasted too much of my time. If I could I will rate them a big 0.
Charged more than the price I agreed to when I added internet. Made to pay for cable after I cancelled it. Even though I still had a deposit on fill. Told by two different customer service persons I wouldn't have to pay bill. Since I had cancelled service.
If you like a company that gives zero ** about its customers, then boy this company is for you! Wish I could rate this POS COMPANY A ZERO! Internet Service - constantly going in and out. I’d say any given month it goes down 3-5 times a month, or even more. And it doesn’t go out for a few minutes here or there, I’m talking down for hours! The worst internet service provider I have ever had. The only reason I have not canceled my contract is because they’re the only provider in my area that works with my apartment building.
Customer service - If you like being lied to and no assistance whatsoever this is your place to go! Grade A **! Let me start off by saying their customer support is contracted out to a 3rd party in a different country. They refuse to work with you and will tell you countless lies that they’re crediting your account but never do just to get you off the phone.
My internet service was out for 5 days straight and I was only offered $15 in comp or 3 months free HBO. I seriously about lost my ** and threw everything out in the street. I asked to speak to a manager and the guy on the phone must of thought he put me on mute because he paused for a moment and then said “I just spoke to my manager, there’s nothing we can do.” Lol!
I went the ** off and it still took me 5 more times of me telling him to connect me to his manager before he ever did it. Manager also stated they would not go above what was offered. All I wanted was my bill compensated for 1 month because I had to wrack up a $400 phone bill due to all the data I had to use. Since I got nowhere with the phone support, I went into the store and they told me all they could do was $30...
Yeah, well my internet is out again tonight. I’m moving in a week and will cancel my contract. I will never, ever, recommend or go back to this company again even if it’s the only option. I would rather beat my ** with a hammer than spend my money on this POS company. It really really needs to close its ** doors. Complete trash of a company.
The CEO of Comcast made 40 million with stock options. I signed a 2 year contract and it went up after a year anyway. They really don't care if you call to complain or not. Did no good. Seems they have you trapped. I changed my tv service and they are now charging me $90.00 plus tax for my internet. What a rip!!!
Ok, I thought I would give this a try. I haven't been paying any attention about mega this or giga that up till I hit a terabyte. WOW, the rabbit hole is very deep and I jumped in with both feet. A TB = 1,048,576 mb and that averages 34 gb per day. On an average hd movie cost 2.5gb maybe 3 roughly per hour. I don't game, I don't binge movies and I dont have kids. 3 tvs, only one or two in use. 2 old tablets, 3 Rokus and one unplugged till we need it. And we chewed thru 1 tb in a month. I did my homework and then called Comcast and gosh oh golly have I ever seen so many knowledge people come up with nothing answers. They sent out a tech and he change a cable from my router to the wall, then went online and checked a few things and nothing. I'm serious, Nothing! No hackers, no piggyback neighbors.
Comcast has been great dealing with me and has returned calls and everything but I still don't get any serious answers. # 1 why doesn't Comcast have a meter report on each bill showing data usage each month, like the gas or electric companies and as for data usage this has been in the works for years and it's not like this started last week. I have a Nighthawk that shows me my data usage but there is no device on the average market that reads every device in your house separately. Comcast rep told me that only 1% of Comcast customers use 1 TB of data. I seriously challenge that. TVs in the house, gaming online, leaving your TV on all night long.
I have my belief as to whats going on, but wait till 4K tvs really hit the market and EVERYONE owns one. You can kiss your Comcast bill goodbye for being reasonable. Next you'll be seeing petabytes before long and like everything else with no middle class because no one can afford paying $500 a month for BASIC cable. I dont smile, smirk and or make jest, I'm very serious. Comcast wants to make money, cool, but do you have to be so greedy. I know, stupid statement!
Ok, I realize that the greed has the ISP's jumping for joy that they can now charge for everything on the internet BUT IT'S NOT HERE YET!!! My service for over four years has been great, no downtime and the speeds WERE great. Now, when I go to many of the sites I use to purchase from they either can't be reached at all and I get blank pages or it's so slow that you think we're back in the dial-up days. I know you're going to charge the hell out of everyone as soon as you get the big go on making us all pay but PLEASE KNOCK IT OFF!! PLEASE RESTORE MY SPEED AND LET THE DOGGONE PAGES FILL UP WITHOUT spinning and spinning. I'm starting on Monday to look for an alternative to Comcast because this is just so obvious and incredibly greedy. I am so done with your greedy ignorant company!! Net Neutrality is not dead yet so stop setting us up.
XFINITY Home Phone Service expert review by ConsumerAffairs
Comcast is one of the largest Internet providers in the United States. It also offers cable television and phone services, and it has numerous bundling options for customers to choose from.
Fast connection speeds: Internet services are offered at speeds of 6 Mbps and higher. The fastest connections may reach 150 Mbps or more.
Bundling options: Comcast offers many options for bundling services. Customers can choose an Internet package and add various telephone and cable services.
24/7 customer support: Customers can browse the online help section. If they still have questions, 24/7 phone support or chat support is available.
Customer guarantee: Comcast offers a 30-day, money-back guarantee. It also offers bill credits in certain situations, such as a technician arriving late for an appointment.
Home and business options: There are numerous packages available for both residential and commercial customers, and business customers can get a free quote online.
Best for: Business owners, work-at-home employees and students.
Comcast Internet Service Company Information
- Company Name:
- XFINITY Home Phone Service
- Year Founded:
- 1701 JFK Boulevard
- Postal Code:
- United States