Xfinity Internet

I have never had a problem in service going out and the speed is amazing and in times when I needed customer service they are the greatest. I believe when the service did go out briefly we were notified of circumstances and when to expect service I go on and on saying good things. Price is very reasonable as well and you can get a service tech out pronto if you need one. Also, very reasonable for service call and most of the time no charge. If you move you can do the service one two three yourself to change address.

XFinity came out with a plan a couple years ago to help low income people be able to afford the internet. I was sure it would be a slowed down version but after several years of escalating fees and costs I bought it. And I am so glad I did! For $9.95 per month I can be on the 'net all day, play my computer games all night and no problems. The one time I had a problem it was handled quickly and efficiently by a tech. It has been great for this senior on a limited income.

XFinity, previously called Comcast, has its ups and downs. Downsides: can be expensive if you don't push for a discount, the company doesn't sell modems anymore and it's expensive to rent one or to Buy your own, repairmen charge you for calls, $75, even when they say they won't or the problem is XFinity's fault. Upsides: they've gotten better at not having outages or slowdowns caused by too much internet traffic. Better than CenturyLink by miles.

Paying for 100 mbps boost and find often speed is less than expected. Running through the normal reboot of modem/router manually or through their website does not necessarily correct the intermittent speed results. A call to customer service forces you to another reboot before you can get a live agent which is very frustrating. If they can’t solve the issue they schedule a site visit but you get a tier two call later from a difficult to understand agent who again tries to solve the issue. Magically before your site visit issue seems better but after some time the cycle repeats.

I had another internet provider and after bill increases, poor internet speeds and constant loss of connection on both wi-fi and LAN devices it was getting hard to work from home. I had called them and they always blamed me or my modem (which I had purchased through them!). Yet they never even bothered to send anyone out to check (although they "claimed" they did while I wasn't home).

COMCAST-XFINITY sent me a final bill of $172 that I never received. They put it in collection and after FOUR YEARS I learned of this collection when I tried to refinance my home! Instead of getting 2% loan, I will be getting a 2.6% loan. This $172 mistake on their part is costing me THOUSANDS in interest payments! But the kicker here...THERE IS NO REAL PERSON WHO WILL COME TO THE PHONE TO RESOLVE THIS PROBLEM! Run as fast as you can as this company will screw you and never even come to the phone to help resolve the issue... RUN AS FAST AS YOU CAN!!!

I have been a Comcast customer for many years due to them being the only high speed provider in the area. If there is ever an issue with the service and we have to call in, the only resolution that customer service is able to give is to restart the modem which we have already usually tried and it typically does not resolve the issue. I've had to have the modem replaced several times which is beyond ridiculous and inconvenient. My bill has constantly increased while the service and the customer service have decreased significantly. This year, I have had data overages that have been unexplainable, numerous service issues, and terrible customer service. At this point, we are switching to a slower service just to not have to deal with the unnecessary issues.

UPDATED 2/18/2021: Last night, I lost internet by Comcast, It was on in the morning. During a 9:30 AM conference call it went out again. Called and got a recording that said it would text when internet is up. I work from home and can't have this. T-Mobile is now offering home internet. I'll look into it today.

Comcast Corporation has become an undisputable monopoly, engaging in unfair business practices, including, anti-competitive behavior, charging overly high prices, price discrimination, exploitative abuse, exclusionary abuse, single market abuse, predatory pricing/price gouging, illegal tying and product bundling practices, a pattern of deceptive business practices, repeated violations of the Consumer Protection Act, misrepresenting SPP's costs, and an attempt to engage in an abuse of superior bargaining position through an illegal merger. It is completely unfair that most broadband Internet users in most areas of the country only have one choice for Internet services and that choice, Comcast, abuses its customers repeatedly through engaging in unfair, deceptive, abusive, and at times, illegal business practices.

So I finally signed up for internet. I chose Xfinity Prepaid through Boost Mobile. It seems they are running some sort of SCAM on their customers so BEWARE. I signed up the month of December. And it's been nothing but PROBLEMS!! I purchased the startup kit for $70 plus $40 for the 1 moth internet fee. Got it home it did not work. A technician was sent out a week later to fix the issue. January I pay my first month at a different location. I'm charged a different price not the promotional price promised. This month, two days ago I pay my bill at the original location. I get charged the promotional price. I get home and my internet works for an hour then shuts off. I call customer support. They send a technician today. The tech determines it is a faulty modem and that I can contact support with the issue and get another one.