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Scheduled an appointment to get new equipment installed. Tech never showed. Called the 800#. After 10-minutes got an agent. Said the tech was on the way over. 1-hour after my service window, tech called to try and reschedule. I said no, I would wait. Tech showed up 90-minutes later to tell me he could NOT do the work. So, in all, I waited 4.5 hours for a tech to tell me he was not going to do anything. Called the 800#. Got the run-around from their service department (reading prepared scripts), in the Philippines. Promised me a supervisor would call the next morning at 8am my time. Never called. These guys should be banned by local municipalities, or at least fined for being so incompetent. I do not know of any other major consumer company with an average customer service rating as low as Comcast. They should be embarrassed, but can't hear you because the cash register is making too much noise.
I can't begin to tell you how painful it is to deal with Comcast. I have three accounts with them, because they have a monopoly in the community I live in. At one house today I tried to add the internet and was told it would take only 30 minutes. 2 1/2 hours later I no longer have cable TV or the internet. 5 phone calls to Comcast where I am transferred overseas, twice disconnected. They sent a "signal" to my TV, which didn't work, asked for a supervisor who keep asking me for my billing number, which I repeated at least 7 times to various people on the phone. They advertise that they are getting better with their service but I would rather have a root canal than work with them. For a 60 year old guy it takes a lot to get me upset and even more to cut the cord, but I am going to. Never have I sent such a terrible customer dept and a total lack of empathy.
I called customer service explaining everything that seemed wrong with my router. He told me that he will send a technician over and even explained that it will be free, there was no mention of it costing any money. Technician comes over and basically told me that my router was fine (didn't do anything to it). Then I get an extra $40 added to my bill. I called customer services again explaining why I shouldn't be charged with this much money and the employee on the phone basically told me that any kind of technician hired will always cost $40. So basically I was lied to and on top of that the first person I called didn't explain this to me. Now I'm in a position where I'm going to have to keep arguing with them until my bill gets removed (hopefully) because this is not my fault... It is their fault for lying to me and basically scamming me. Don't trust Xfinity!!!
I have been a loyal Comcast customer for over 5 years while living in the Seattle & San Francisco areas. I had the highest Internet speed available as I am a business professional who works from home and up until now have been pretty happy with Comcast. Until I was recently transferred to Georgia. While my wife and I were looking for a home to purchase we were living in a temporary apartment with a 3 month lease as we knew we would be buying a house. I called Comcast and asked them for service and I made it clear that I was living at a temporary address and that I plan on keeping Comcast service as long as it's available. I told them that my home search area included areas where Comcast did not have coverage but the rep told me, "Don't worry, if you buy a home in an area not serviced by Comcast you can leave a contract early without an early termination penalty." Made sense to me.
Now fast forward 6 months later and Comcast has sent my case to collections for a $186 early termination fee even though they can't provide service to my house. I say this as a warning, buyer beware... record every conversation (legally) you have with them when establishing service because their reps say things that are not true and unless recorded they deny it ever was said. Needless to say as someone who spent a lot of money with them and was a good customer for many years, this WAY of doing business is totally unacceptable. Do yourself a favor and find a smaller provider with a bigger heart!
It's been almost a month and my bill payment still hasn't been posted. I'm so sick of Xfinity/Comcast. Now my bill is $655.00???How though when I never order anything? Here it is July 2nd and Xfinity is still saying they can't find my payment of 208.48. Asking me to run around for the 25th time to provide the same damn bank statements proving I paid my bill for the 5th time. I'm sick of Xfinity stealing money. Hiking up fees. I went and got a lawyer. Worse cable services ever.
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Comcast is the epitome of greed and selfishness. They represent the very worst of the typical American corporation. Their Internet service is fairly good and dependable, but that is the ONLY thing they have going for them. I pay nearly $100 per month just for Internet service and they have the nerve to force a 1TB data cap on me!!! I've done the math. One 2-hour HD movie alone can take up to up 3GB alone, and I've been fanatically watching the World Cup this month, so we've reached our 1TB cap. This time they're "letting it slide" but next time I will be charged $10 per every 50GB I go over. And I've just covered streaming.
The average website you visit these days is LOADED with active content that automatically refreshes, from images to videos to animations. If we are a 2-person household and 1TB is not enough then just imagine a 4-person household! This is just Comcasts' greedy way of pushing anyone who goes over the 1TB limit onto their "business" tier so they can pay EVEN MORE! I have never hated an ISP more in my entire life.
Agent provided a time for repair of service outage. 24 hours later I called back and another agent had carefee attitude of we will get it when we can. No concern for customer and since competition is limited the interactions with Comcast is they don't care because you don't have many options and they know it.
Xfinity Data is a joke. I’m sending photos down, last two days all my devices are turned off Xfinity WiFi, I went from 881GB to 904GB. Everything is turned off wifi, except Xfinity tv and security alarm. In 2 days I find that I used 13GB which all my devices are off from WIFI. What I think is they got meter turned on, and is rolling, to make sure they charge me 160 on top of 201 bill I’m paying every month. I been Xfinity Comcast customer for 8 years. Never had problems. All of a sudden they accusing me going over data, from 777GB the whole month, to now 1800GB the whole month is crazy. Please help hard working people of USA, we are getting ripped off left and right.
Comcast does not keep their word and when you call back there is no record of the conversation. They make promises and offer services that never materialize.
I was customer with Comcast for ten or more years... A month ago, I was out of internet for two weeks. Three tech came out on three separate times (unable to fix issue)... and my internet still not working. Now they want to charge me for the tech visit. I am with AT&T now. Way better service, will not go back to Comcast ever again.
Too expensive and too unreliable/unpredictable. My TVs and computer are constantly up-and-down and interruptions in service are frequent. I wouldn't use them if they were not the only choice where I live. I do like many of the features of the remote like the voice commands, but overall not a great service for the price.
They have been amazing since we switched providers. There is less dropped calls, great customer service, and a reliable bill that doesn't constantly fluctuate.
Comcast/Xfinity has the WORST service of any company that I have dealt with. Have been have ongoing Internet connection issue. They sent out technicians to see problems and then realize that it must have the underground cable line installed and the data comes and goes and the work does not get done. They wonder WHY I am angry and screaming sometimes from frustration and unfulfilled promises. I so wish that there was a reputable company that I could switch to!!!
They promise one thing and deliver another. They treat customers well only until you have started using their services. I had very bad experience with the billing where $50 which was taken as a service startup deposit and was promised to be adjusted in first month bill was not removed. I was asked to pay $75 (for $25 plan) only after I had called them 3-4 times. Worst... Will never use Comcast... They bluntly asked me cancel the service after apologizing that their promises were false...
Comcast will rip you off at any chance they get. I was talking to a representative on the phone while setting up my account, I mentioned an internet ad during the setup process, that had a lower price and free installation. I have a screenshot of the ad, with free installation,and the representative said it would be free. My bill has an $80 installation fee. I figured calling would settle the matter. I was told they could waive half as a courtesy.
I tried talking to a supervisor and was told she'd review the call. The supervisor reviewed the call and returned a message to me saying it would still only be half because the deal was not for the $69.99 x1 Saver. Funny thing is I have the screenshot showing that exact deal with a free installation. Will be posting that screenshot online along with the voicemail text quoting that. Thanks for taking up so much of my time, will not be recommending your service. I am currently looking at alternatives and considering paying the termination fee so I can patronize a company that treats their customers right.
WORST COMPANY EVER! Service is slow, we live in an urban area, signal should be strong but it constantly drops. Executive offices say that we will get the blast speed (up to 300 Mbps) if we are HARDWIRED. This does not apply to wifi. Just being down the hall from the modem and getting a speed test of 140 Mbps is fine according to them. This isn't what they advertise. The visuals is of a family of 4+, all on their devices, playing, having fun, and all at super fast speeds. Such a gross misrepresentations. Our home was serviced on more than 10 occasions all for the same problem. Whatever fix was performed, was undone the following visit with comments about the previous installer's skill level.
Faulty equipment was installed (or unstable equipment with well known problems was installed) and the following technician would say, 'Who did this? This is a sure-second-call unit.' When I asked what that meant, he said, "One visit to install and a second visit to de-install." Executive offices tell us they know nothing about instability of equipment (and they would know) and I find out 6 hour later from another executive that there's a national ticket out on the modem. They are downright abusive in how they monkey around with people's time. I understand that utilities experience outages and repairs need to be made (but there was no outage with Comcast) and 10+ repairs to juggle not being at work, supervising technicians who are doing and undoing and redoing the same fixes over and over again is beyond the pale.
This company feels completely at ease airing their dirty laundry in my home, on my time, and at my expense. It's outrageous. I'm told that it's not something that should be going on however with the number of Comcast/Xfinity personnel engaging in blackballing behavior suggests that it's quite commonplace. The fish rots from the head down so if that's what's happening on the local level, my assumption is that corporate is just as disorganized and ill equipped to handle any matter dealing with quality customer service.
Avoid AUTO-PAY Feature of Comcast Xfinity account. Comcast usually charges 1 month in advance, so if at all a bug is generated common belief is that we can still work out for any new charges posted on account. With this common belief, I talked with customer representative when for 1 month a charge of $112.97 was posted on my account (regular monthly charges were $70.87). Since I had set up auto pay, I called up representative immediately to reverse the charges and accordingly agent advised me to change plan (also promised to apply credit).
Next month I see credit for only $10 when it should have been $32.97 and when asked about same this time the representatives claim nothing can be done about it. With this harrowing experience, I remove auto-pay on all my accounts, because with monthly generated bills we still have window to see credit being applied before we make actual payment. Once the amount is debited from your card, it becomes very difficult to fight for unreasonable charges and get reversal for the same...
My bill has not been late and around my due date. They shut my service down, and when I call they ask for a payment which has been sent in. I will not give them a CC to process monthly with their unexpected price hikes. When my contract is done so are they!!!
We have had Xfinity for the last couple of years. I have been on the phone with them almost every month because our internet goes down. They always blame it on the fact that I have my own Netgear Night Hawk modem and router because they want me to rent from them. I have spent over a grand in modems in the last six months and all 5 of them do the same thing including the one I finally rented from them "the latest, greatest"! Pretty amazing that 5 modems all do the same thing and yet it's the modems fault, not theirs! Then I find out that half the things that were promised to me were never documented such as they would waive the early termination fee because they could not provide the services I was paying for.
Today I am ready to cancel my account and I go to verify what Justin agreed to just a couple months ago and they have no record of that. I am then told that they will have a Manager call me right back after they read the email explaining my whole ordeal and that was a couple hours ago. FYI, my last call lasted 1 hour 35 minutes and I spoke to five individuals.
First guy says he will add Showtime and HBO permanently because he can see all the trouble I have gone through over the last six months and he can definitely fix my internet problems. After about 30 minutes he is unable to fix it so he passes me off to level two tech. Level 2 tech is an idiot reading off a screen and does not listen to what is being told to her and all the techs that have come to my house and all the modems that have been replaced. She simply keeps interrupting telling me that it is my modem. She tells me she needs to send out a tech and that it will be a couple days.
I explain that without internet I have no security, no cameras, no telephones, no door bell, thermostats, pool, piano etc, etc. I explained that they have come to my house about 5 times including management and have never found anything wrong and nothing has changed. After getting fed up with her I asked to talk to somebody above her and she stated she was the top of the food chain! Really, level 2 support is as good as it gets! I asked to speak to her boss and he was nice but could not do anything but schedule to get somebody out tomorrow.
I asked to be sent to retention so I could at least get my Showtime and HBO back which they cut off last night being that we have no internet. Bottom line sorry, no documentation of anything yet I can give them names of who said what. They do not stand behind what their employees offer and have no answers. The retention department said they would have a manager call me and I have yet to hear from him. First thing in the morning we will be calling ATT and DirecTV. I have wasted hours upon hours with these people and I for one am done. I don't have many choices and ATT here is terrible but at least it is steady.
Been customer of Comcast for 10 years... prices got so high I could not keep up. On May 2nd my services were suspended... knowing this I had to leave town for family emergency. Upon returning I decided to keep only internet service... made changes on May 11... have confirmation email... still trying to bill me for services not rendered. Have "fought" for 4 weeks and talked to over 12 people and told all same story and they will not listen. Was told to go to local store by supervisor named Alton. When I got there had no record of conversation with Alton... talked with Michele at local location. Very nice lady. She sent info up ladder so to speak and was given a "ticket #" and was told a resolution would occur in 24-72 hours. Contacted Comcast and was told ticket # was incomplete (whatever the hell that means). They suspended my services yesterday because a credit I was given showed in past due billing. No kidding. How do you deal with ineptitude?
I have had Comcast at my home in Tn. for six years. I am suppose to be able to monitor my alarm system and thermostat from my home in FL. When I got to my Tn. Home in April NONE of my services were were working even my caller ID. They had attached a different phone number for caller ID. Nobody could explain to me how that could even happen. My internet, alarm system and my thermostat was not working at all.
It took me numerous calls for hours to get someone to help. I finally had to call corporate Comcast. While I had lot these service a lot of damage was done to my home. While I thought I was managing my thermostat a fever ice osmosis system in my home frozen and burst costing me $928.00 in damages. When I arrived it look like kids had gotten into my home and partied. My fireplace was broken because someone roasted marshmallows in it. My alarm did not work. Went I sat it at night and going out it was off when I checked it again.
Nobody at Comcast even their executives had no idea how this could happen but promised me I would be compensated for my losses. They told me they were going to turn it over to their insurance. After a month a guy came out here to fix everything and confirmed my services were not working but could still not tell me when anything quit working. I came up here to recuperate from a serious illness and have gotten sicker and sicker from all the lies that Comcast employees had told me.
After my services were back on I called the executive that promised me compensation and he told me to call a Sam who was the worst person. I had talked to him and he told me they were NOT going to turn it over to insurance as it was not their fault. I asked him if he could tell me when the alarm and thermostat quit stopped working and he said no. Then I asked him then how he could tell that it wasn’t Comcast’s fault and he practically hung up on me. I tried to call him back but he would not answer the phone. I called two executives back and they said it was still in the computer that it was going to be covered by insurance. They told me that the executive that made that promised was going to call me and after several hours he never called. I am going to the Dr. tomorrow to confirm how sick they have made me. So I give Comcast a 0 and run before you ever use them. It has been absolutely horrible. Absolutely horrible.
I've been a customer since 2016, these people don't leave notes, don't follow through with ANY agreement they make with you and 9 times out of 10 my security system is down. There is always have a truck outside my complex. USELESS. I am so done with these lying thieves!!! I'm off to ADT. I will NEVER recommend Comcast to anyone! I was told one amount of $119.80. I call back. It's now almost $500 seriously??? STRONG ADVICE IS TO STAY AWAY FROM THESE PEOPLE SERIOUSLY. I was told I owe them $19.80 remaining on my bill. I call to pay it and now I am being told I have to put down a deposit of $100 and pay an early termination fee of $349.80. How does this work and if I don't I will be sent to collections, all I owe on my account is $19.80. This is crazy. I am so suing them if they mess up my credit.
We went to a store, got an unlimited internet package cause we have two teenagers, well every month it seemed we were getting charged more. Finally I looked at the bill and they said I was not on a unlimited plan so I explained that is what we signed up for! After 3 weeks back and forth they gave us a $200 credit but the overages charges was over $500, cause I need the internet to work we paid our bill, changed our plan to unlimited and added a home phone service cause the rep said we would not pay anything extra. Get our bill we are still being charged overages exceeding $200 and adding the home phone made our bill jump $30/month. Called, spoke to supervisors who said they would call back and NEVER do.
Finally after being on the phone for 3 hours a supervisor tells me the guy who changed my plan has been fired and they can't refund me or lower my bill although this is the 2nd rep to lie. I even asked to pull the recorded call since I made the rep repeat no additional charge and unlimited. I shouldn't have to continue to pay extra because your reps lie, on top of them having awful service!
They just makeup prices, charge you $5 for any change you want to make. You don't know if an issue is their fault or not, if they come and they say it's not them they charge you at least $60 unless you buy their insurance. The only way to get a decent deal is to tell them you want to cancel. I was having problems with the connection going out. They sent a service tech, he was Russian and rushing and didn't speak enough English where we could understand each other. They would not rewire my home. they would only wire up to my modem, so now I can't use the modem in the other 2 rooms that were previously rewired because the tech said it was the splitter.
Then one day we had an outage. I saw it on my app. But my internet never came on and they could not find my modem from online. They said they would send someone but if it's my equipment I would have to pay. I had no choice. The guy said the line from the pole was bad. He was able to replace it, this guy spoke English and he did a great job and my service is good now, but the previous tech should have seen this because he touched the line to the box and said it was "crunchy". It was old and dried out and part of the reason I had the first problem.
They also don't tell you when your renewal is up and then raised your rates really high and then if you get new plan they tell you they already billed for the higher rate which you prepay so you haven't even used and tell you to ** basically. (self edited) I've had a lot of billing problems with them over the years because they prebill and have odd service dates when you pay. They make it as confusing as possible and tell you there is nothing they can do. Too bad they are a monopoly and have no competition.
I moved to Northern CA from Nevada, Cox vs Comcast cable internet. Wow, what a rip-off Comcast Xfinity is by comparison! Upload speeds from Comcast are ridiculously slow. They never achieve top speeds for my product (s/b 150 mbs down, but 135 mbs is average). Compared to Cox, I paid less and achieved up and download speeds much higher than the guaranteed minimum for my package; sometimes 3 times faster than what I was paying for. Cox customer service is excellent. Comcast people are unreliable - I always call twice to see if I got the correct info. Cox: two or three outages in ten years. Comcast: two outages in last 4 months. I believe Comcast is blocking higher speeds. Could be my location (more rural now than suburban) but still this is CA - freaking technology here should be the best in the world.
I been charged for $11/month modem for last 5 months that I never ordered or received from Comcast. I reached twice to Comcast to solve this problem, they agree to take this charge off my bill but they never did. I am still being charged for equipment.
Comcast has been unable to hold an internet connection in my California home if I step away for more than 2 min. I must shut everything down and go through an entire reboot each and every time I am idle for longer than 2 minutes. This has caused me to lose many many work hours and suffer frustration where I want to harm my computer. My STRONG ADVICE IS TO STAY AWAY FROM THEM!!! SERIOUS.
We cancelled our account with Comcast 2 1/2 months ago, and cancelled it early before the service date turned over to a new month, and they owe us $52.46, we have been trying to get our money back from them since we cancelled, and they are tell us that we had a contract for the last 1 1/2 years, we know we don't have one, we never asked for anything to be changed on our account... so now they want us to pay them $90.00+... well it will be a cold day in hell if they ever get any money from us... poor customer service, never know who you will talk to for help. Hope everyone takes warning on not to do business with Comcast.
I have been a Comcast customer for over 10 years and HAPPILY QUIT TODAY!!! :-) They continually lie about speed provided, extremely difficult to reach a live person (unless you have hours to listen to their endless menu systems and commercials), no accountability, blatant disrespect to customers. WORST COMPANY I HAVE EVER DEALT WITH!
I have never had a problem internet cable service. It seems to be a good company. Addressed issues from programming to the actual voice command remote. We are also faced with the service that addressed all my issues and promptly.
XFINITY Home Phone Service expert review by ConsumerAffairs
Comcast is one of the largest Internet providers in the United States. It also offers cable television and phone services, and it has numerous bundling options for customers to choose from.
Fast connection speeds: Internet services are offered at speeds of 6 Mbps and higher. The fastest connections may reach 150 Mbps or more.
Bundling options: Comcast offers many options for bundling services. Customers can choose an Internet package and add various telephone and cable services.
24/7 customer support: Customers can browse the online help section. If they still have questions, 24/7 phone support or chat support is available.
Customer guarantee: Comcast offers a 30-day, money-back guarantee. It also offers bill credits in certain situations, such as a technician arriving late for an appointment.
Home and business options: There are numerous packages available for both residential and commercial customers, and business customers can get a free quote online.
Best for: Business owners, work-at-home employees and students.
Comcast Internet Service Company Information
- Company Name:
- XFINITY Home Phone Service
- Year Founded:
- 1701 JFK Boulevard
- Postal Code:
- United States