Comcast Internet Service

I have called today to satellite companies, but they require 2 years contract. Organizing our community of 30 households to invite accessmedia3, and called to LUMOS, but they have only plan to expand. We have to be proactive and invite more companies and switch between companies often to break monopoly. Big cities, where people have higher income, have cheaper internet due to competition between providers. We suffer from monopolistic situation.

First, their services are difficult to even obtain due to unnecessarily complicated set up involving having to visit a store location or paying to have the router installed by a Comcast employee. This is completely inaccessible to those who have to pay for cable/internet but cannot afford a service charge or are unable to visit an in person location due to lack of transportation, disability, English as a second language, etc.

Second, there are frequent issues with the services from confusing/incorrect statements to difficulties in simply changing an email password. These require calling their customer services line, which ALWAYS has a wait time of at least 30 minutes and can often be over an hour. These calls can be confusing and lead to no solution, on top of being hugely frustrating and a giant waste of time.

Finally, it is also necessary to return the router boxes at the end of service. While this is understandable so that boxes can be (hopefully) reused, it again requires customers to travel to an in-person location, which presents the same concerns I have listed above. I tried to return my box today and the store was closed, I assume for COVID-19 precautions which is completely understandable, but they gave no alternative for returning the router and I could not bear the thought of calling their customer service line again so I left my box outside. I think it is important to note that I was not the only one who did so.

There were several other routers left outside the empty store, as I was clearly not the only one with this issue. I do not intend for this review to come down on the customer service agents, who I am sure are doing their best. I mean to criticize the company from the top down as the most demonic company in America. I will never be a comcast customer again and I will never recommend using comcast services to anyone.

I feel totally let down by this practice by Comcast. Even though it is a great company, I would never consider being their customer nor advise anyone being their customer after this kind of unethical practices. I am really disappointed and I am forced to write this review so that no other small business suffers as a result of these practices.

I threw in the towel and decided to try Comcast even though they were just as poorly rated online. Maybe I was just fed up and they caught me at the right time, but Comcast from the start to finish was amazing. They could offer me internet speeds that were faster at a cheaper cost (even with a modem rental!), they offered to come out to my house THAT SAME DAY while I was actually home and make sure everything was actually working and setup was so much easier. I literally switched internet providers in less than 2 hours from my first phone interaction thanks to Comcast and their service while the other provider hadn't even called me back yet from being on hold.

Now I've been cruising the web and haven't had my connection drop once. My remote work video calls have all gone without a hitch where before it was embarrassing how many times my connection would cut out. It used to drop 2 times an hour previously on some days! I'm sure I'll purchase my own modem now that I've determined they are better and for the immediate future at least I'm sticking with Comcast.

I now have no internet in my house as nothing seems to be registered. I am connected to a Wifi Hotspot probably from the WAWA on the corner. By the way Comcast isn't installing any hotspots. The hotspots you can connect to are on someone else's account. You get to use their bandwidth but don't worry - they won't be charged. They just give away their bandwidth. They are sending a tech to check the cables but I'm sure that's not the problem. I got a call back from some guy in India who told me I am in a slow internet area. I guess he figures because I am hispanic that I must be living in a **.

Another told me that even at those ridiculously slow speeds that it will still work. I guess she figures that now it will be worth the $105/mo they are asking for. Bad experience and inept tech support. I wish I can drop them but they are the only game in town and they know that. Now I have a bunch of broken hearts because Xfinity can't seem to provide service on any satisfactory level. I hope soon I can be done with xfinity or comcast or whatever they want to call themselves forever.

The problem was with new modem. Comcast NEVER said I should get a new modem, instead the thing had to be somehow remotely re-configured with new passwords for THEIR modem, and changes to my equipment. It was a mess. So, I called to get a reduction in their bill to cover my costs for the tech to deal with THEIR faulty equipment, but was told that during the pandemic they do not send out techs, it was my "personal decision" to get one, and they have no responsibility for MY decisions. Comcast/Xfinity are CHEATS. They may be a big company and provider but they don't care about their customers. They suck you in and then you're on your own. I am now looking for a better company. I'm finished with this kind of treatment.

When I called them they said there’s nobody available to come out because of the coronavirus. They escalated it to a higher team and said somebody will call me within 72 hours. This is so frustrating. Please be aware of this company. They advertise that they want to help you but they do not care. They just want you signed up and take your money. Go with somebody, anybody else even if you have to pay a little more. It is just not worth it. It’s like beating your head up against the wall.