Xfinity Internet

I have never had a problem in service going out and the speed is amazing and in times when I needed customer service they are the greatest. I believe when the service did go out briefly we were notified of circumstances and when to expect service I go on and on saying good things. Price is very reasonable as well and you can get a service tech out pronto if you need one. Also, very reasonable for service call and most of the time no charge. If you move you can do the service one two three yourself to change address.

XFinity came out with a plan a couple years ago to help low income people be able to afford the internet. I was sure it would be a slowed down version but after several years of escalating fees and costs I bought it. And I am so glad I did! For $9.95 per month I can be on the 'net all day, play my computer games all night and no problems. The one time I had a problem it was handled quickly and efficiently by a tech. It has been great for this senior on a limited income.

XFinity, previously called Comcast, has its ups and downs. Downsides: can be expensive if you don't push for a discount, the company doesn't sell modems anymore and it's expensive to rent one or to Buy your own, repairmen charge you for calls, $75, even when they say they won't or the problem is XFinity's fault. Upsides: they've gotten better at not having outages or slowdowns caused by too much internet traffic. Better than CenturyLink by miles.

Paying for 100 mbps boost and find often speed is less than expected. Running through the normal reboot of modem/router manually or through their website does not necessarily correct the intermittent speed results. A call to customer service forces you to another reboot before you can get a live agent which is very frustrating. If they can’t solve the issue they schedule a site visit but you get a tier two call later from a difficult to understand agent who again tries to solve the issue. Magically before your site visit issue seems better but after some time the cycle repeats.

I had another internet provider and after bill increases, poor internet speeds and constant loss of connection on both wi-fi and LAN devices it was getting hard to work from home. I had called them and they always blamed me or my modem (which I had purchased through them!). Yet they never even bothered to send anyone out to check (although they "claimed" they did while I wasn't home).

First, I had a package for 1000 mbps internet, which cost 70 dollars, but with tax and the modem and idk what else total to a bit more than 110 dollars. I was ok with that I guess, until my son test the internet and was getting 300 mbps and for upload 20 mbps. Then I review my paperwork and there was another issue where Comcast had a cap of up to 1.2 tb., and that they were going to charge me after every 50gb and that right there got me angry.

I have Comcast/Xfinity, I moved from Georgia to Delaware. They charged $200 for early termination. When I proved the service in Delaware, they were supposed to credit me $200. I have not received it yet. I expected the $200 to be credited to the new service in Delaware but it has not happened. Nor have I received a check for the credit. I have called numerous times but can not get a straight answer from anyone. The company debited my account incorrectly but will not give me my funds back even after they realized their error.

I'm currently paying $69.95 a month for up to 75 Mbps. As I prepared to move houses, I realized my bill had increased a year ago with no notification or warning. Reaching out to customer service requesting a credit resulted in an explanation that they increased bills to "invest in technology" and that the charge was valid. Furthermore, they now have offers for over 100 mbps at a lower price than I'm paying even at a no contract/not promotional price. Customer service has always been useless, and the corporation is greedy. I've never hated a provider as much as I hate having Xfinity for Internet. If you sign up for an offer (due to lack of other options like myself). Set yourself a yearly reminder to cancel/change your plan.

At first, set up was easy. Then I moved and subleased my apartment and switched the account to someone else. We were on the phone with an Xfinity employee for at least an hour giving information, etc. The account was never switched over (the other party thought it was) which frustrated both of us. She was never able to see when her bill was due, and it was going against my name. Calling customer service and calmly explaining the details gave us nothing. "The account is in your name, you can cancel if you wish" is the only response I got, no explanation as to why the switch never went through. More importantly for customers, the bill is different every month! I signed a contract to have a deal which is why I switched it over to the other party but the bill goes from $35-$90/month with no explanation! The staff doesn't know what's going on and maybe it's a fault of the training or technology on their end but this provider is a MESS.

I cancelled my account between Dec22 and Dec 24th I took the equipment to the local Comcast store. Jan 02 the normal amount came off of the bank card. So I contacted the billing department and they said they can’t stop it because I didn’t cancel the automatic payment. I asked isn’t the automatic payment attached to the account he said no! He informed me that the total would be refunded and it was refunded however they kept 10 dollars. So after calling 3 times I finally got all my money back. The Automated system is HORRIBLE!