Comcast Internet Service

Thank you so much for recommending the xFi Pods! I am in a three floor townhouse where wifi is needed in all spaces. Although I have the blast fastest internet from Comcast, our computer connections were lagging. With xFi Pods, plugging in pods on each floor, easy set-up, and now the connection is super fast. THANK YOU!!!

I have had Comcast before and wasn't very pleased with it. However my new husband has had it for several years and since he pays the bills this is what he has chosen to have. We have our land line hooked up to it too. The only thing I don't like is when Comcast is working on something or something is busted, you are never notified by even a robo call. Comcast's wifi works much better than it use to. So far so good. I had CenturyLink before and they were pretty good. Not really the overall best either. Bill kept going up and up without notice. I had a traveling notary business and sometimes they just didn't take care of me.

Modem burned out. MICHAEL that works in the business Comcast department help us out. He understood that we are a business and needed to have someone out to us fast and he got someone out to us same day! 1-2 hours! GREAT SERVICE!

Comcast sold me a package that they didn’t promise to. The only reason I bought the service was because of the two Channels I had specified clearly, then upon installing they were not there and they told me I had to upgrade. Then the box broke 3 times and in the third time they told me “take it to a local store to be fixed”. I called dozens of times to solve this, no avail, and no accountability for their actions. Contacted the Better Business people and they said “give them one more chance”. They offered me a ridiculous settlement, and never answered the phone again for me to follow up. They are a monopoly and feel that they can’t be touched. I have formally listed my complaint with the Better Business Bureau, and have launched a large social media campaign on Facebook, Twitter and Instagram, to get others to know that this is illegal and not correct behavior.

I moved on June 26th and had an appointment to have service installed at my new home on July 3rd. Without any prior notification from Xfinity, my appointment was canceled. I set up another appointment for July 10th and that appointment was also canceled without any prior notification. I set up another appointment for July 13th and that appointment was rescheduled until July 20th without notifying me. I have been promised service 3 times and all 3 times my appointments have been canceled. I was promised by customer service rep Ryan ** to have 2 additional TVs on my account for no cost, and installation at no cost, due to all of the problems that I've experienced, and now I'm being told that that's not going to happen.

Comcast Business apparently couldn't offer me TV so when I transferred to Comcast Xfinity they charged me to break a contract with them to sign a new more expensive contract. You also have to sign a new contract and pay to move with Comcast Business as if moving isn't expensive enough!! To unplug and replug a modem = $199 unless you sign a new 3 yr contract then it's only $49. Worst service platform too. It's even a challenge to pay a bill. Don't do it... Anything but Comcast Office is a smarter choice.

For 13 yrs I have had your service. At best my internet speeds average less than 5 mg up and down speed. Over the years we have replaced hardware, many service calls etc. All I want is like 15 to 20 mg. Very rarely does that happen. As a company they say now up to 150 meg. Never happens. So now what???? I keep paying more for less service. The last couple of years the technical people say "my neighborhood is overloaded for years." Thanks for doing nothing for 13 years. What if I did this to Comcast as a business. What would they PAY FOR??

Comcast has been the absolute worst company I have ever received services from. I had them for almost 5 years due to them being the only provider in the area that I lived in, unfortunately. The first issue I had was receiving a notice that I would have to pay 2 payments and a late fee due to "missing" a payment, but luckily I keep receipts. Then, my roommate and I were offered a free month of basic cable and we installed the cable box ourselves so we wouldn't be charged a cancellation fee, but when the month was over we were charged, and In full, so we returned the cable box because it was fair and the bill would have been out of our budget to keep it.

Absolutely the worst company in terms of customer service. Associates tell you nine different things, lie to you, and add fees for absolutely no reason that they refuse to remove. Canceled them after a year to avoid early cancelation fees even though I would have liked to have canceled them after the first month due to hidden fees. We were still charged fees for the following month (after canceling them as our cable provides) since our “promotional period ended.” Still dealing with calling them even though they are no longer our cable provider. Complete unjust, unreasonable company. Consumer fraud for charging us after we canceled them.

Zero Stars if I could, furious! Our area is afflicted with regular outages, neighbors have all been calling and basically we are screwed because "Comcast knows when there are outages and will fix them as they come up." This is acceptable when it is the occasional outage but something is WRONG here!! REGULAR weekly outages and intermittent service, many of us work from home and this is ridiculous, inconsistent service w/ NO $ credit for bad service because outages aren't long enough?? What about FREQUENCY!!! "OH WELL" from XFinity/Comcast as they are the only game in this rural neighborhood so why do better.

Comcast lacks integrity, care, quality internet and reasonable rates. They jacked up their rates, promised that their regional executive would help. Gave me the evasive runaround for 2 weeks, refused to call during my availability, and then claimed they couldn't offer me anything lower. Asked for them to adjust the bill till I could secure other internet given their false promise and they refused. Despite cancelling I will still owe for 2 1/2 weeks of internet at a rate that is 4 times what I was paying and which I simply cannot afford given I'm on disability. This company should be ashamed of themselves.

First of all, the service is extremely overpriced for the product you are receiving. Power Outages are a WEEKLY THING!!!! And an ALL DAY THING!! It's ridiculous! They don't even offer a promotion, deal nor a discount for leaving you a whole day without the service YOU ARE PAYING FOR! Which in our case, is on AUTOPAY to purposely avoid service disruption. This isn't a one time thing. It's a reoccurring situation they want you to deal with, and receive no special treatment on their behalf, simply because the rest of the neighborhood is experiencing the issues as well. I am forced to have Comcast. But I am counting the days until they go out of business because there's no way in hell, this type of ** can reoccur continuously with no consequences..

My internet was very slow. I checked with 5 different devices, some wired, some wifi, some direct from the modem and three different browsers. I used three different speed tests. All came out the same. I contacted tech support for my modem. They checked the firmware release, reloaded it and then an online check all came out ok. I contacted Xfinity and they did the usual "is it plugged in" all the way through sending some signals to test. They blame it on the modem or router. Certainly not their issue. Their answer is to contact the modem manufacturer even though I already did. Their only other option was to purchase a new modem. So I'm pulling into my driveway with my new $300 modem and my neighbor stops me. He asks. "Is your internet really slow lately?"

After a nice young man came to our door 2-3 times, he finally sold us. He failed to mention that with these "new high speeds" we would receive over $100 in overage charges a month. I am so upset, our bill has been 3x the normal amount. No other internet provider we have had in the past has had overage charges, they typically just slow your speeds after a certain amount of data.

I learned that I do qualify for Comcast Internet Essentials internet service which Comcast provides me a free wireless modem router for. Other than that the actual service is only $9.95 per month. Comcast I.E. offers close to unlimited data or at least more than enough data for what I need for doing things online. However, after one year of mostly smooth service, Comcast seems to have lowered my connection speed. The modem made a grinding noise when I first started using the service and everything transferred smoothly. Now the modem is completely quiet... Comcast has decided to turn my transfer rate down, making my internet experience at times, so frustrating that I consider throwing my laptop computer on the floor and jumping up and down on it.

I have had Comcast internet for the past 14 years, during that time I would lose service for one reason or another and it was not from equipment (modem or WIFI) within my home. Every time I called about it, I get the standard recording "there is an outage in your area, our technicians are working to resolve the problem, and should have it fixed by 3 pm". There have been times I would not have service for 24 to 48 hours. But would be charged for it. Now to all Comcast users you have to ask for the credit even though Comcast knows about the area outage.

If I could give this company a minus 5 stars I would. My internet and TV are constantly down. We call and open tickets, but this company doesn't care. Plus we asked for a credit and they say they will have to investigate but never give an answer. If you live in Coconut Creek Fl, Pompano Beach Fl go to another company. They are taken over this area and do not care if you have service or not.

I was a Comcast subscriber for over 6 years. The last time last time they called about a change in service I asked, “Does this package include HGTV and the Food Network?” They said it did, or I wouldn’t have taken it. About eight months later I get a letter saying that I had been receiving these channels by a programming mistake that had been giving them to me for free, but they would now cost more if I wanted to keep them. Some marketing director must have thought he was real smart. It just ticked me off. I was already paying over $80.00/month for service and this was going to cost me an extra $10.00. I left and went with DirecTV. I paid about the same but got more channels and less bull. After that they came back and demanded $100.00 early contract cancellation. Like a fool I had thrown the letter away and wasn’t going after a lawyer for $100.00. But before I ever go back to Comcast I will go back to the radio.

The super stupid and worst service I ever have. They billed me $1745.00 for service that I already stopped it on 1/15/2019. After six month they want me to pay 1745.00. Why they dont ** know in the same time they said I am responsible for their stupid service and mistakes. I am super pass off. I called sooo many times before to solve this problem and the crazy increase but what their employee said, "It's just the same system. Just ignore it. We will fix this and will adjust this billing." So I can pay for only 15 days off service. Damn these people are a thief. I dont recommend this ** company. Dont sign up with them. 8396510768759601745157

Xfinity SUCKS!! OK after fighting for 5 years I am giving up. Have been paying Xfinity for High Speed and Boost for 5 years and am regularly getting below 100 Mbps when I am paying for 250+ Mbps. Have had techs out here 16 times and wasted probably 60+ hours over the years working with them only to get nowhere!! I would not recommend Xfinity/Comcast to my worst enemy!

First of all not only have I been a customer since the 1990s, I have worked for them (and I can tell you horror stories about their internal processes too). As a worker, I had no worries about the prices. But after I left and had to reduce my package, no matter what I did I was going to pay 200.00 per month or more. I only worked with them for two years, and prior to that I paid 120.00 for the same services. They wouldnt let me move to All-Ip either, acting like I was talking about the stream only service. In the end I switched to AT&T, only because they have fiber right in front on my house. I'm not crazy about AT&T either, but at least for a while I'm not saddled with a rudiculous bill for internet and simple cable.

I signed up with Comcast for a contract price of $50 dollars, the first month they billed me for $56.36 and the next four payments were that amount. In June the price is 60.32. They said there was an “upgrade”... But I was in contract? What is that? They are able to change the price of a contract... No bueno!

Do not go with them...this is a bottom line corporation. I sold my home and moved to another location. I tried to transfer my service to a new the new home and Xfinity was not serviceable in that area, they went as far as putting a ticket in and sending a service guy out to see if they could service, no luck. 2 months after my move I received a bill for $60.00 for early termination of contract. The contract stated if you move, and they cannot service you still have to pay a early termination fee. This is unethical to put this clause in a contract when the company cannot even service the new location, if you can service the new location and they do not transfer. I get it but when you tried your hardest for service ...not right.

Called Xfinity to upgrade service, was quoted a price of 162.04 and was told just have to go to Xfinity location in Nashua on Daniel Webster and pick up the cable boxes as I have my own modem. When I got there it took a little while to be called over for help. Zach the customer service rep looked up my account and gave me a higher price even though the computer showed what I was quoted. He was rude and said the reps on the phones were wrong and that the price did not include the box. He offered to get the manager but when I agreed he said the manager couldn’t help me and In fact it would be the higher price. I called order line again and another rep quoted the same exact price as the first one. Zach was rude and not professional. They thank you for your loyalty since 1997 because they are told to BUT they do not act as if you are. What a shame.

I called Comcast on 5/20/19 and specifically told them that I would like my service to begin on 05/24/2019. Today, I received a bill for their services with the billing date of 05/20/19- 06/19/19. I called Comcast and asked them, "Why am I getting billed for 4 days prior to the start of my service?" The first rep I spoke to had no explanation and the second rep I spoke to said, there was nothing they can do. I am extremely upset about this! I know it may not be a big deal to others but how can I get billed for days prior to the service begin date. This is not right!!!!

I called Comcast and asked If they could save me some money for myself and my 80 year old parents whose cable bill I pay. I have been with Comcast since 1995 and my parents have been with them since 1988. I wanted to keep the cable just the way it is with all the upgraded channels and all 4 movie channels that we had. The agent found me a better price. She said it would be $30 cheaper per bill and I said, "Ok let's do it." Within an hour and a half of getting this done she was courteous and professional. When the smoke all cleared 6 days later I've talked to 4 different people including the right hand man of Tom ** and was told nothing could be done for me and that the agent was sent back for more training.

The rates for packages is ridiculous. They can't offer me a lower rate for the internet (x1), phone and TV bundle than $195.00/mo! They tell me that it's a bundle and that's why it's that high so why can't I get just internet and phone for less? A friend of mine has just phone and internet service and pays less! There has to be a revision done on the price of package deals!

Our service is flaky. It can go min. at a time with no connectivity. We tried calling Comcast and all we get is this dumb recording that says "reset your modem". I did that even before calling them by reading the directions at their website. I need to talk to a real person!

Comcast has consistently treated me with awful customer service. On more than one occasion they gave me plan options and then did not honor their promises. Most recently, they did not update me of changes made to my plan, and then when I incur unexpected charges they would not work with me at all on a solution. I called to see about getting a better data plan and was made an offer. Then when I called back to accept the offer they told they could not honor the plan. I was treat rudely and told in a very smug manner the offer was not something they could actually offer me. Then as a slap in the face they made me a counter offer of the exact plan I already had. As if I would not realize the counter offer was the exact data plan I already had. If you have the option to go with another cable/internet provider, I would highly recommend choosing anyone other than Comcast.

Paid for 30 days of Xfinity hotspot wifi and only got 15 good days. The other 15 days, I maybe got 2-3 minutes of internet before the connection cut out. Could not get help through customer service. In fact, the customer service rep I spoke to did not seem to know that there was Xfinity hotspot internet offered by Comcast.