AT&T Internet Reviews

Two people, a young man and a woman saying they represented AT&T came to my residence front door this afternoon between 4:00 and 5:30 pm selling subscriptions to the Universe TV and internet system. The young man came first with a presentation. I told him three times I was not interested and finally he left after I asked him if he understood "No." He said no, he did not and literally skipped off the porch. About one and a half hours later, a woman came to the door with the same spiel. I told her I had just told the other person I had no interest and asked her to leave.

She persisted in asking me questions about my current service and why I had no interest in AT&T's services. I told her of the previous visit. She said that made no difference. She said if I did not answer her questions I would remain on the prospect list and someone else would call on me. I asked her to notify AT&T to take me off the sales list. She said I would have to do that. When I asked again ,she told me she "would try" but she doubted if it would make any difference.

As she finally turned to leave, I saw the first AT&T representative on the sidewalk next door to my house. I asked him if he didn't just try to sell me the service. He answered yes and said he "apologized." I called to them that I was going to turn them in. Both of them crossed the street, laughing, appearing to me to take what I said very lightly and to make fun of my response to their very unprofessional and rude conduct.

Card sent to customers 4 to 6 weeks after redemption. Redemption requires customer to retain qualifying service a minimum of 30 days and at time processing of reward is completed. "I signed up for service and contacted the customer service department for my rewards. I was told that I also needed to add telephone service in order to qualify for the rebate. It did not state that anywhere when I placed the order, moreover, the website still does not state that in the terms and conditions for free gateway or modem. They refuse to honor what is stated on the website. $100 in costs for the modem/gateway.

After numerous phone calls, this matter has not been resolved. I have been billed by both AT&T and DirecTV for 3 months in the amount of $139 and $174. Today I am told by AT&T they never offered such a promotion. Both AT&T and DirecTV have blamed the other for all billing issues. DirecTV has informed me I will be billed $440 for discontinuing service. I asked many times if they have contract for combined billing, why with this issue can they not resolve the problem instead of burdening the customer with astronomical bills. Your attention to this matter is greatly appreciated.

Economically AT&T DSL is getting money for a service that they aren't providing the whole time. Physically, my computer and I can't get the things done online: buying a product, checking email, etc. that they guarantee with their product. I am also getting very stressed after all this time where I've tried to be patient. This is November and the problem started in August.

I knew and I informed AT&T that the Comcast TV cable service would be included in my lease at the new Boca Raton address. I could have chosen to close my account with AT&T and simply added to Comcast cable the fast speed internet service and phone service. However, instead I chose to transfer my AT&T service based on the information provided to me by AT&T on the phone. On August 5, my phone and DSL were not connected as promised by the AT&T service representative who I spoke to for over an hour on August 1st. On the evening of August 5, using my T-Mobile cellular phone, I called AT&T to complain and was told that there was no record of my order nor my having called nor conversed with anyone at AT&T. I was also informed that the ** and my previous phone in Pompano of * were both under the name of someone else, and not mine.

Due to my disbelief and my insistence, I was finally told that these numbers were in the name of someone by the name of Robin (I think it was Robin **). I was told that I would have to call the sales department as they had committed an error. I was told that the sales dept. was now closed and I would have to call them the following day. The lady I spoke to was extremely rude to me. I was extremely offended by the way I was treated! On the following morning of August 6th, I went into my office early to use a landline phone and I spent one hour and 24 minutes talking to Nicole in the sales department. During this hour and 24 minutes, she continually placed me on hold and kept coming back every 10 minutes or so to tell me that she was speaking to her supervisor and that all the confusion and errors were being straightened out and that I would have my service installed the following day, August 7. Nicole was very very apologetic in how she verbally acknowledged that many errors had been committed by AT&T.

However, as you will now read, the fact that she was nice during the 84 minutes I was on the phone is totally without any value at all - as all of her nice assurances - and all of her nice promises - stating that she had indeed solved the problems were nothing but total and complete hogwash! When I arrived home on the evening of August 7, I found out that my service was not installed as promised by Nicole. On the following morning of August 8th, I called again to complain and was told that there was absolutely no record of my long 84-minute conversation with Nicole and that there was no order anywhere for transfer of my phone and DSL service and that the earliest AT&T could install my service would be August 12th by 5:00 PM in the afternoon.

This new and latest verbal telephone version of what AT&T could provide was also delivered with extreme rudeness! On August 12, I left work early as I received a call from Bobby who told me he had been working on the line outdoors for 2 hours and had concluded that there might be an issue with the line inside the townhouse and he needed to get inside. Bobby was extremely well mannered, very professional, very respectful, and very considerate person. I left work early and I arrived home at 4:15 pm and let Bobby inside the townhouse and he proceeded to continue the work on the line inside and outside. At 5:00 pm, Bobby informed me that my line was connected and functional.

The line was ** (the same number I had been given by the Sales Department on August 1st and also the same number that Nicole had confirmed on August 6th). Bobby used one of the tools he carries to confirm with an audio feedback that the number which was functional was indeed **. Needless to write, I was very relieved that I finally had a landline. Just as he was getting ready to leave, Bobby suggested that I call the AT&T DSL department as he was surprised and a bit concerned that he had not been given an order to install my DSL. I called DSL as Bobby suggested, while Bobby was still standing next to me, and I spoke to Tyrus who proceeded to inform me that there are errors on the number **. I asked Tyrus what this meant and he said that when he entered this number in the system it populates that the number has errors although it does not specify what precisely those errors are.

Bottom line was that Tyrus said if I also wanted DSL service, he would have to issue another new and different number as the number I was given and was installed by Bobby was not available. I told Bobby what Tyrus was saying and in complete disbelief and confusion, Bobby said he could not believe what he was hearing. He asked me if he could please speak to Tyrus for a moment and I handed him the phone. Bobby got on the phone with Tyrus and he told Tyrus he had been listening to my side of my conversation with Tyrus and did not understand what the heck was going on.

Tyrus repeated the same thing to Bobby and then Bobby gave me back the phone and he proceeded to check the line once again with the tool that provides an audio feedback and this time we both heard a new and different number, thus realizing that Tyrus had gone ahead and had already changed the number from ** to a different number of **. Tyrus then proceeded to tell me that since he changed the number at approximately 5:45 pm, I should wait about an hour before calling DSL Support to ask them to expedite the DSL connection. I told Bobby what Tyrus had just said for me to do and again in disbelief, Bobby said he had never heard of such a thing and that he had no rational explanation for any of this.

Bobby explained to me that he had an order to provide repair service to ** and that was exactly what he had done. Before he left my home, Bobby called in to report to his supervisor and tried to explain the whole thing. His supervisor was also at a loss to explain what the heck was going on. Following the instructions given to me by Tyrus, I called DSL support at 7:00 pm and was on hold for over an hour. Finally I spoke to a person by the name of Tanisha who told me that the ** number was under the name of someone else and there was no phone number under my name nor was there an order for DSL under my name.

I asked to speak to her supervisor and she transferred me to David (who identified himself as a supervisor), who proceeded to tell me exactly the same thing Tanisha had told me. David spent quite a bit of time placing me on hold while he said he was doing research just as Nicole had done on August 6th and said he did find my previous Pompano Beach account at ** and that it was still active and no record of a request for transfer appeared. David said there was nothing he could do for me as this was an issue to be handled by the sales department and of course the sales department was closed until tomorrow. Here I was once again, in exactly the same place I was before speaking to Nicole on August 6th.

Not one single person that I spoke to employed by AT&T could explain to me what the heck was going on and no one was in any way capable of generating any kind of real solution. Some of the people I spoke to (Nicole and David) actually saying, "I am sorry you are experiencing so many difficulties" and yet unable to provide any kind of a solution or rational reasonable explanation for all the incompetence, inconvenience, rudeness, the infinity of errors! The following morning, August 13, I once again called the sales department from my office at 8:00 am and spoke yet again to another sales agent who once again had me on hold back and forth for an hour and 20 minutes while she advised over and over that she was working on my problem. I have always thought of my problems as those which I bring upon myself due to a personal and individual error in my own judgment.

This ridiculously long list of problems are AT&T problems brought on by the incompetence of AT&T! After a very long time on hold, the sales rep advised that my new number (3rd number issued) was now going to be **. The sales rep said there was also and again an error with this number, but it was the kind of error that could easily be cleared up by the IT department of AT&T. She asked me to continue on hold while she communicated with the IT department. She came back on the line and said that IT would clear it up in approximately 4 to 6 hours. She said she would call me back as soon as she received a confirmation email from the IT Department.

When I got home, there was a message on my answering machine advising me that she received the email from the IT department and that the number had indeed been cleared and I should have no problem when I called the DSL department. I called the DSL department and was told I'm not pulling up that number and again that number does not come up and so forth. The same exact situation. I was told that my problem could only be straightened out by the sales department and that they were now closed and that I would have to call them back tomorrow morning. I hung up. Here I was once again, in exactly the same AT&T hell of incompetence I was before speaking to Nicole on August 6th. Back and forth like a tennis ball and no one knows what the heck is going on. No one capable of generating any kind of solution. False promises!

No solutions to your problems! Just like a great number of professionals in the United States, I use my landline to participate in business telephone conferences. I use my internet service to continue working in the evening when I arrive at home. Being without a landline and internet is not only a personal inconvenience, it is a great professional inconvenience.This infinite series of futile and time consuming phone calls continued while AT&T employees continued to issue even more telephone numbers. The AT&T employees continued to apologize in android-like voices and continued to assure me that this nightmarish incompetence would end and I would indeed have DSL and a telephonic landline.

This was actually accomplished, only to discover that the DSL speed I purchased and utilized in my previous address was not as promised by AT&T available at the Boca Raton address. Had the sales department at AT&T been forthright and honest from the very beginning, I would have thanked them and gone with Comcast thus avoiding the personal and professional inconvenience and aggravation. AT&T also mailed me a set of telephones that I do not need, did not order and of course refuse to pay for. When I opened the box and viewed the telephones, I called the sales department immediately to complain. I was told that they were, again, very sorry for their latest error and I was now faced with the burden and the responsibility for correcting the latest error. I was told that it was my responsibility to contact UPS and mail the phones back to AT&T.

I told the sales representative that it was their error and they were responsible for having UPS pick up the phones. I instructed the sales representative to cancel the phone line and the slow DSL and hung up. This nightmare was followed by an experience as to how things should be. I proceeded to call Comcast and in a few short minutes, I ordered Comcast to add the fast speed DSL and a phone line to my existing free cable service. Two days later (less than 48 hours) Comcast delivered both exactly as promised. Effortless high quality customer service. To write that I am unhappy, disappointed and furious, does not even come remotely close to expressing what I think of AT&T and what I feel when I think of the great loss of my time and the great inconvenience caused to my personal and professional life.

AT&T is completely responsible for my becoming an almost daily AT&T basher. I take advantage of every single opportunity that presents itself to bash AT&T and I plan to continue doing so. There are no words available in my vocabulary that would accurately describe the lousy impression and the low opinion I have of AT&T! I have never in my 60 years of life in South Florida attempted to do business with any company that is as incompetent as AT&T. Some of the people I spoke to were literally rude and offensive to me. With the exception of Bobby, all of them made promises they did not keep. My impression was consistently that I was dealing with a series of completely different and completely independent departments that required the cooperation of the other departments in order to contribute to the final outcome of a service and yet every AT&T department didn't have a clue what the other department was doing.

There was absolutely no cohesiveness, no communication, no teamwork between one department within AT&T. I will never recommend AT&T to anyone for residential or for business services. On the contrary, as I wrote, I will continue to bash AT&T and tell my story of how incompetent they are at every possible opportunity. What I will do is what my brother and my friends did with me before I made the gigantic error of not heeding their advice! I will share my horrible experience, my AT&T horror story, and I will say don't do business with those people. Consider yourself forewarned! If you do business with AT&T, you will regret it.

This is what I was told by others as they also have their own AT&T horror stories. I am now being told, "I told you so" from friends and family and realize I should have listened to them when they advised me to go with Comcast or some of my other available options! Almost everyone at work that knows of this incompetence has shared their own horror stories and told me that they do not use AT&T services because of their own negative experiences. Fortunately, for the consumers of telecommunications services, more and more options are becoming available every day. Fortunately, AT&T is no longer the only game in town! It is indeed possible to have internet and phone service with other competing companies and not have to do business with AT&T! My definition of AT&T is: employees that lie, employees that are rude and abusive, incompetent, and lack professionalism; non-existent customer service and a complete absence of business ethics.

AT&T is consistently billing me for the above and I have of course absolutely refused to pay them. AT&T has proceeded to refer the monies they claim I owe them to a collection agency. They have now added to the nightmare by ruining my credit. I would greatly welcome the opportunity to stand in a courtroom and explain why I refuse to pay their bill. Consequences of the horror experience with AT&T were loss of time from work, loss of income while I took the time off, loss of communication at home with no landline and no internet access, psychological and emotional distress and suffering, telephone calls from a collection company, and a negative credit bureau entry.

She argued with me a few times, then put me on hold, I assumed to transfer me to a supervisor. When she returned, she said she had set up the disconnection. I then asked if she was going to let me speak with a supervisor. She continued to argue with me and at one point I asked if she was refusing to let me speak with a supervisor. She said, "You haven't given me a good reason to speak with a supervisor. " After this, I attempted to go onto the AT&T website and file a complaint. I found a link that mentioned filing a complaint. When I followed the links, I could not find any phone number or email contact besides the general phone number. Is this purposeful?

Shouldn't they be refunding money to me for the loss of these channels? They are charging me the same amount per month or give me back these channels I am being charged me for. It seems that AT&T can get away with whatever they want. This is not the first time I have had problems with them changing the rules of their contracts just because they can. Where is my discount for not getting what I paid for?

On Friday, they assured me that it was fixed. And indeed it did work, for about 4 hours. That same day, I attempted to take an online exam, and it cut me off in the middle. Giving me a failing grade. After this, I decided to cancel, after turning in my equipment and receiving a letter of receipt. I called because my refund was less than $250, they told me there was a mistake and I was only refunded $10 and I would have to wait 2 to 3 more billing cycles.

It has been quite a terrible experience, I have spent over 15 hours on the phone I have spoken to countless supervisors. It has really been terrible. Is this just because I live in Louisiana and we don't matter? I also found out the area I live in does not support DSL Extreme, and the Tech who sold me the service knew that and sold it to me anyway. So thank you AT&T for giving me the worst service possible, and doing so unapologetic.

The technician stated he would have to replace the old cable and the cost for replacing the cable would be $150.00. We explained that we did not have $150.00 and that I had not been informed by AT&T of any additional installation fees. The technician then telephoned, who he said was his supervisor and they agreed to lower the price to a one-time fee of $100.00. We did not have any cash, so we were instructed by the technician that we could write a check for the agreed upon amount. We were also instructed that the check had to be made payable to Carlos **, DirecTV technician. So we issued check number ** in the amount of $100.00 to Carlos **, technician and representative for DirecTV. I was not aware that I was dealing with DirecTV, it was my understanding that my business was with AT&T. I was informed by the DirecTV technician that they were contracted with AT&T.

After receiving my first bill for the supposed affordable bundle price of $116.34, I was shocked to see that the bill had a much higher amount of $187.40. I immediately called AT&T. They asked if I had completed the coupon and I explained that I had the day after the DirecTV technician had performed the installation. She then transferred me over to a representative for DirecTV. I spoke with two of their representatives the same day, one of which told me that I should see a credit of twenty something dollars on my second bill, and the credit would go to directly to AT&T and not me. I explained that the credit would still not reduce the bill to what I was quoted of $116.34. I was instructed to call AT&T back. I hung up and called AT&T and spoke with another AT&T representative, who then told me that the rates given to me would be impossible and that I would have to file a complaint about the DirecTV and the $100.00 that I had been mislead into paying.

It sounded like none of the representatives of AT&T and DirecTV were really interested to address my concern of the bait and switch involving the bundle packet of $116.34 or the $100.00 paid to the technician.

Both company representatives kept point the finger and blaming each and other. My concerns are still unresolved. We originally thought that the bundle deal of $116.34 was a good deal, so we informed other family members who also enrolled, was mislead and overcharged using the same bait-and-switch practices. Had I known that AT&T was not going to honor the verbal agreement, I would have gone with Cable One, and save myself and my family the expense and being deceived by AT&T and Direct TV.

AT&T and Direct TV seem to be carrying out bait-and-switch practices, where they quote you one price and bill you a different and higher price. I am requesting that the company implement immediately the bundle packet of $116.34 per month and refund the $100.00 that was paid to the DirecTV technician Carlos ** or void the contract completely and immediately! If you have any questions or require additional information regarding the above mentioned concern, I can be reached at (228) 475-8409.

At this time AT&T has an agreement with their customers to provide selected packages without interference due to their disagreements with their suppliers. We are not getting the channels for which are paying. AT&T should be required to give each customer a refund for each channel removed from the customer's agreed package. AT&T has substituted channels in place of the missing channels, channels which we do not want to pay for. We continually pay for channels we do not want and now we are paying for channels we do not receive.

I paid for the DVR to record these shows to watch when I wanted to. They are now gone. I don't watch live TV as I work long hours. I believe they owe me at least the money I paid for cable for several months, not to mention punitive costs.

They say, they are "fighting for us" but their track record is weak. Hallmark has been off for three months, and today another lost of channels. Yes, I have called them, left a message on their FB wall, and wrote an email. I don't know if you can do anything but I would appreciate knowing that you at least looked into this for consumers. Yes, I am checking with other providers.

I told her I was interested. She states that my monthly bill for all the stated services here would be 218.98 for 12 months and then 278.98 thereafter. I was stunned and repeated what she said and asked her several times are you sure. She said yes and asked me how many cell phone lines and minutes I used monthly. She sold me, my concern was that I didn't have a credit card and that previously when I wanted to change, I had to have one but she assured me that now they took debit cards and that I would have to sign up under auto pay to get this service.

When technicians came to install it was under the wrong apartment number and my neighbors existing internet was disconnected. My neighbor was furious thinking after a representative at AT&T gave her my personal information and convinced her to file charges against me for mail tampering as the only way I could have had her internet shut off.

I never have had any problems with AT&T until I signed up for U-verse and to have my reputation degraded like that by an employee of this company that had no proof that I did anything and it was their mistake is appalling. To be sold a bundle not combined services and to not get it is bad business. I was sold a false deal and they are not living up to what this representative sold me! I want what I was sold: TV, internet, home phone and wireless for 218.98 for 12 months and then upgrading to 278.98, period. I have contacted the company several times and been given the run around.

I called today, (10-7-10) and was finally told that was impossible and that nothing could be done. I do have emails from the representative that sold me the bundle. They responded to the BBB that data charges, text messaging and insurance was not included in the bundle deal, which was never mentioned to me or made clear that these charges were excluded.

I scheduled installation for October 29. During the weeks approaching our installation appointment, I was informed by two different neighbors that they had tried to have U-verse installed and it wasn't available for our neighborhood. I immediately contacted AT&T on both occasions to relay what each of my neighbors had said.

AT&T insisted that my neighbors were wrong and they guaranteed they did offer service at my address. The AT&T tech showed up at my house for installation only to tell me that AT&T U-verse is not available in my neighborhood. He didn't even have to check. According to him, there isn't enough cable in all of South Florida to get this neighborhood connected.

So, AT&T could care less that they wasted my time, gave out wrong info, and sold me a bundle of services that they can't provide. This is basic fraud, yet because they are a huge company, they get away with it.

I was called by the AT&T tech that everything was good to go, that I was all set and could hook everything up. I got home that night and hooked everything up according to the directions that I was sent.

The internet worked fine but the phone did not work. I called AT&T and the tech on the phone told me that he would help me get it working. It was finally hooked up and working except only one phone in the house would work. I called the next day and was told to change a few things around and it would work. I came home and tried everything I was told. Still only one phone would work.

I told him that I had gotten an error message saying that "Gateway Authentication failed". I signed off and got back on again and it was fine. He said, "Oh, you have a Gateway computer?" I said, "No, the box you gave me is called a Gateway!"

So then he told me the reason it did not work was that my phone was not digital. I threw it away and got a new one, came home and hooked it up and still itdid not work.

I called again. I was told they will send another guy out and I told them to please send someone out who at least pretends to care. So I sit home for another day waiting for AT&T and he shows up and stands at the door and says that I can't have more than one phone? He could hook up more jacks for $150. Really, I was never told that because I live in 2 -tory town home and would never buy a service that you can only have one phone. I refused to pay $150. I told him he could leave.

I called again, one more time to be told that I needed to go home and pull the plug out of the box outside and he guarantees it will work then. I asked him if that was the only problem, why hadn't either of the guys that came to my home pull that plug out? I go home that night and pull the plug and it still does not work. I called again.

I asked for a Supervisor, I am put on hold for 10 minutes and am told there is no one available to talk to me. I told him to have someone call me back. At least 11/2 hours went by. Someone finally called me saying he is a supervisor, Matt, and he can walk me through this and it will work." He wanted me to hook up the phone a different way but my phone cord was not long enough. He said that I should buy a new one and he would call me back the next night and stay on the phone with me until it is hooked up. He asked what would be a good time to call. I told him after 8. I rushed home and he never called. The next day I called again and Ken told me that if I were at home he could help me but I was at work so I asked him to give me a supervisor. I have had it.

Here I am for the third weekend sitting all day waiting for a tech. She says he will have instructions not to leave until its resolved.

After sitting here all day, the latest tech said he could hook it up for a $55 fee. I told him that with all the aggravation I have been through that I am not giving AT&T another penny. I have never dealt with a company that gives me a different answer every time and I still have only one phone. How do you stay in business? This is just ridiculous. This whole thing has been a nightmare.

It has been over a month now and I have gotten nowhere except being told it can fixed for more money. Are you kidding me? I have put more time and energy and into this than they have, by far! I am sending this to anyone and everyone who will listen. Hopefully this does not need to happen to anyone else.

I continued to dispute each and every communication from AT&T and their heavy-handed collection agents in writing. The computer-generated phone calls continue to this day. They have listed their "debt" on all of my credit reports. How do I get this removed?

I just received notification from a collection agency that nothing was rectified. This is from 2+ years ago. Now it's a black mark on my credit report and even if I call, I can't guarantee that anything will be resolved. What legal standing do I have?

A few days later, I called AT&T to see if I could get service any sooner, as I didn't want to wait three weeks. The representative who helped me on that first call said that I had an installation appointment for the 28th, and that if I wanted to change that I would probably need to choose an even later date, as nothing was available before then. Installation appointment? I thought I was self-installing. I asked if I needed to be home for this installation appointment, and she said yes, then revised her answer to probably. I told her I hadn't been notified of this appointment, and I wasn't certain if I would be able to be home (Inconvenience #2). I spent over 40 minutes on the phone to get this information (Inconvenience #3).

I managed to take paid time off of work to be home for the appointment, which was scheduled from 8am to 12pm. The tech showed up around noon, never knocked on my door, and just fiddled with something on the side of my house and drove away. I didn't need to be home at all (Inconvenience #4). I waited until 8pm to install service, just as my instructions said to do. When I booted up the modem, my install was not successful. I called customer service for help, and was told that it was after business hours, and I would have to call back during normal business hours (Inconvenience #5). Why have customers install after 8pm, if there is nobody available to help them at that time?

I called at 7am the next day, as soon as the office was open. The tech asked me some basic things like, was my modem plugged in to the power source? Was the power cable plugged into the wall? Was the data cable plugged into both the wall and the modem? Had I tried rebooting it? I was on the phone for over 30 minutes (Inconvenience #6). At the end of the call, I was told that I would need to make an appointment to have somebody install my service for me. My girlfriend stayed home for our second appointment (Sept 29th 8am-12pm), as I had to be at work. I got a call saying that the tech (Chris) had showed up, and nobody was at home but she was home the whole time (Inconvenience #7). I called the tech back and he said he'd go back to do the install, but my girlfriend couldn't stay all day and he was well outside the time frame specified. He said he'd have to come back the next day (Inconvenience #8).

I took paid time off from work to be home the next afternoon (30th). He showed up and fiddled with it some more. He had to come one more time then, on the night of the 1st. He still wasn't able to get it up and running, but he said the problem was outside, and that he'd be able to work on it while we were out of town for the weekend. He would need the help of another tech, but they should have it going by the time I got back.

On the night of the 3rd, I got home from my trip, and tried rebooting the modem. It didn't work. I called Chris and left him a voice mail. I called Chris on Monday (October 4th) and left him a voice mail. I left him another voice mail on the 5th and the 6th. I never heard back (Inconvenience #9). On the 7th, I called AT&T again to see if I could get anybody else to help me; it was really ridiculous to be without service for so long. I talked to a representative, who said I would need to be home again for another appointment. I expressed that I was incredibly frustrated with needing to take so much paid time off to get a simple service installed, and that the previous technician had said the problem was outside, and I wouldn't need to let anyone else in. She said no, I would need to be home, yet again (Inconvenience #10).

I took paid time off one more time, on the night of the 8th. I had an installation window from 4 to 9pm. I sat home the whole time. Around 7:30, I got a call from dispatch saying that the tech was running late, and that he would be showing up closer to 9pm. So I'd taken off of work for no good reason (Inconvenience #11). By 10:30 pm, I'd still seen no sign of the tech, so I called dispatch again to see what was going on. I was informed that he'd probably reached the end of his shift and it got too late, so he just went home. They said he was supposed to have called me, but he never did (Inconvenience #12).

I expressed once again that the problem was outside, and that a previous tech had told me nobody would need to come into my home. The rep said that somebody would come by the next day (9th). I wasn't home on the 9th. They said nobody needed to be home, and I could not dedicate any more time to sitting around waiting for AT&T to install. However, when I did get home, I found a door hanger saying that a tech had been by. The tech didn't check off any of the boxes. I wasn't sure if my service had been fixed, or if they had attempted to get in and couldn't, or what. I tried rebooting my modem, and it still didn't work (Inconvenience #13).

I called AT&T about the problem again, and they said they'd be sending yet another tech the next day (10th). The tech (Jonathan) showed up and fiddled with it for a while. He used my computer for a while, and then he tried again with his computer. After about an hour, he said that he'd tried everything, and that the problem was definitely outside. Everything in my house was perfect there had been no reason for these repeated inside appointments (Inconvenience #14). He said he put in a ticket to have a different tech fix some bad wiring in my neighborhood (just as previous tech said) and that they had 6 hours to respond. They may come that night yet, or they may come first thing the next morning (11th).

That night, it was not fixed. On the 11th, I got an automated voice mail from AT&T saying they were sorry they missed me, and would need to reschedule but the appointment hadn't even been for an issue with my house. Since I wasn't home, they didn't fix the problem in another part of my neighborhood (Inconvenience #15). I called back to see what was going on, and the rep said that they were having issues with their system, and to disregard. When I got home, I rebooted the modem, and still no service (Inconvenience #16).

Jonathan was out that day, so I called his manager, Jim. Jim didn't know what was going on, and said a tech would need to come into my home to fix my service. I told him no, that multiple techs had told me the problem was outside, and that I had a ticket with Jonathan to have something somewhere else fixed that, there was nothing wrong with my home. He said he was going to come to my house and run some tests. He did, with another tech, and they confirmed, once again, that everything in my home was set up properly. He put in another ticket to have an outside tech fix the problem that was not in my house.

On the morning of the 12th, I got a call from another tech, Jason, saying that he had an appointment window with me today from 12 to 4, but that he'd finished something else early and was in my neighborhood, so he'd be stopping by my house even though I did not set up an appointment for anyone to come to my house, and nobody was home, and there wasn't a problem with my house. I told him this much, and that he needed to look into my case more, instead of just rescheduling, yet again. He said he would look into the issue, and see if I had any other tickets open. He called me later to say that he had gotten sync on my account, which I'd heard before. I haven't gotten to check yet whether or not it is working.

I am requesting a technician to come and fix this issue in order to comply with Building City Codes. I talked to that apartment complex manager and she advice me that they will have an inspection from the city on Monday, 10-11-2010. I tried to contact. Already, I called AT&T, wasting my time almost 2 hours to minimize your company penalties from the city of Atlanta. I will appreciate a visit from your tech department to fix the wiring issues left by the other AT&T employee. In case you need to verify the order service account was # **. The only positive experience was the excellent attention and customer service from Gladdys **, the wireless customer service agent who provided courteous and professional attention to this issue.

I called them again and was informed that they shut the phone on but didn’t install the internet due to a problem with order again. I asked why I was not called and told the phone was on or told that there was a problem. I was told again, "We don't know, so sorry." I am now told that they can't finish that order and that I would need to reorder internet for the third time, only this time I am told that I would need to sign up for auto payment and would now have to pay $109 for a deposit. At this point I told them that I am frustrated and didn’t want to order again and that I just want to cancel everything. I am informed that they have already turned on phone and I can’t cancel it.

So I am stuck with a phone and no internet and the only reason I got the phone was that it is required for the internet service. I called all kinds of numbers there and have now reordered internet for the third time and they won’t install till 10/6/2010. I don't understand why I went from the first good order being cancelled for no reason to being forced to order a third time and forced to auto pay from my account. I think on each order that they pulled my credit files and have now had a negative impact on my credit due to the number of recent inquires. I don't know what I will do if they don't get this last order right. I am tired of running around and taking off work to get this done.

I have been told a thousand times how "sorry" they are and apologized to till I am sick, but they have done nothing to make it right with me or done anything to make my install quicker. That is a bad way to treat customers and it isn't right. I took time off work and wasted two days and used countless minutes of cell phone time making dozens of calls.

I returned and contacted AT&T on September 8 in order to restore my services. I spoke with an AT&T representative who did not know what she was doing as she had to constantly put me on hold in order to get answers to my questions. Unfortunately I did not take her name. I requested to speak with a manager but was refused. She let me know that my services could be restored on September 16. I was never given a reason as to why it would take over a week to restore my phone and internet service. Since I was going to be out of town to pick up and bring my parents to temporarily live with me, we set the restoration date to September 24.

I contacted AT&T on this date with additional questions and spoke with Leslie. I again asked to speak with a manager and was told none were available. This time, I pressed the issue further and Leslie let me know there was nothing a manager could do that she could not provide for me. I then asked what exactly the role of the managers at AT&T is, and her response was all they do is walk around. I was on the phone with Leslie for about 45 minutes.

Apparently, my phone number (913)** was with Charter Communications and she was getting them to release it. I did not know who Charter Communications was and Leslie informed me they were another phone carrier. Now, my date to restore my internet and phone service would have to wait until October 1. On Thursday September 29, someone from AT&T contacted me to let me know there was a problem with restoring my phone and internet. They said something about Comcast and at this point I asked the representative to read the notes on my account.

She wanted to put me on hold while she did this and since I was working, I requested she contact me after work hours. That evening, I was contacted by someone else at AT&T, ID #**. At this point, I am beyond upset. I wanted the contact number to their executive offices. She refused to provide me with that information, put me on hold, and said that someone would contact me immediately. I have yet to speak with anyone at AT&T.

The employee at AT&T explained the bill was month to month, no contract, so in excitement I ordered the internet. My internet worked for a month at my old address, **, until I moved. I moved into a duplex in the ** area. I called AT&T before I moved and informed them the date I was moving. They explained that they would send a technician out to my new place and connect service. I asked if anyone needed to be home, the rep stated "no", as they do not need access inside the house." The day the tech was scheduled to come connect service, I came home from work to a tag on the door, saying unable to connect service due to access issues.

So I called AT&T, waiting on hold for over 30 minutes, explained the problem and they said, No problem, glad to help. I will schedule a tech to come out to your house a couple of days after." So I took the day off of work to be home in order for the tech to come connect service. I was told the technician was expected between 8:00 am to 12:00 pm. So I waited, and I waited, and I waited. At 12:05, I called AT&T and waited for a rep to explain the issue. Finally after waiting 20 minutes on hold, I was talking to a live person. The rep look up the order number and said that the rep who booked the appointment had booked me an appointment knowing the day had no available appointments. So I took the day off, lost money while waiting for someone who never came. So I agreed to schedule another appointment, which I waited and someone finally came and "connected" my internet.

I attempted to go on the internet and it wouldn't work, I knew it wasn't my computer because it wasn't even a year old yet. So I called AT&T and explained the problem while spending over 2 hours on the phone with the rep who promised the problem would be fixed. Then I get a bill in the mail with an additional $99 fee, so I called AT&T to find out why my $19.99 a month internet bill was over $120 dollars. They explained because I moved and cancelled service, they had to open a new account and somehow the old account got charged an "early termination fee of $99." First of all, I moved and still had internet service, than they tell me there is a fee, when I never signed up with any contract! So the 99 dollars was removed after an hour and 30 minutes of explaining I still had their service and I had just moved! For the next two months, my internet did not work and after calling and being on hold, transferred, and getting no solution, for over two hours. I was in tears when I got off the phone with them.

Two or so days later, I called and told AT&T I did not want their internet service as it did not work and every time I call, I get broken promises, mislead and fees from contracts I never agreed to. So the rep agreed the internet would be disconnected and said sorry that I was not happy! Then I get a "final bill" of 42 or so dollars, so I pay 47 just to be safe. Here I am a couple of months down the road thinking I am free of horrible service, lies, hours on the phone, free of being transferred over 3 times and two hours every time I call and I come home to a collection notice of $91.

So I call AT&T to "resolve the issue." They tell me my internet account had been suspended due to non-payment. What, are you kidding me! I am the one who called and cancelled because of all the ** I had to go through with this company in which I thought I was getting good affordable internet service! Not! So I called and again was transferred three times, not to mention the last rep I spoke to told me it was my responsibility to pay my bills, and that he was not going to credit the $99 early broken contract that I never signed up for since I was informed it was $19.99 a month for month to month! I requested to speak with a supervisor. The rep told me their policy was to take my number and a manager would call me back! So I asked what the turnaround to receive a call back from the manager. The rep told me 24 hours. So the next day, no call and neither today.

I am not calling AT&T back and am spreading the word of their poor service to save my friends and family the heartache, headache and everything else that comes with their "service".

We were shut down as of this morning 9/30. I spent 2 hours and 47 minutes on the phone this morning with various AT&T departments and representatives only to learn that because it takes 24-48 hours for one department to communicate with another, I can't even order the service back until Monday, 10/4, and then it could take up to three days to get a technician to the office to restore all the settings. This means AT&T will put a small business out of business for five business days, and because of that, probably close our doors all together. In addition to this latest problem, when the move took place, we were down for 10 business days due to phone lines, Internet, fax, and voicemail service all being set up incorrectly multiple times.

If I am not up and running for five business days, I will lose $11,000 in billable time. In addition, I'm losing billable time by consultants who can't work out of my office. The initial set-up issues cost me a retained client and $28,500 in lost income over the next 12 months.

A month later, I received my bill and found there were charges again. I called customer service again and explained the entire problem to at least 4 representatives. Again, they said the refund will be done and internet will be disconnected. Months later, the internet fee is still showing up on my bill. They never cancelled the internet fee or supposed service in the bill. Again, months later, I am still being billed for internet that I had never had. I called again, and the representative told me that the internet has been cancelled for non-payment. Remember, I have never had their internet. The customer service man said for me to pay the bill so that the internet could be connected back on, that way he can cancel it later.

So I got transferred back to tech support to get reconnected but apparently he submitted the wrong form and I was told by the technician that she was trying to get them to submitted the correct order and service would be on in a couple of hours. I called back in a couple of hours because I still did not have service and was told the account was disconnected and there was no reactivation order.

They say I will also get a Visa card which $29.00 would be applied to the installation and the rest was mine to use any way I wanted, whether it be shopping at Walmart, shoes or even to buy gas. The rep asked what I paid for all 3, T-mobile $65.00 for 500 minutes, nights and weekends free and unlimited texting; Comcast, $15.00; and AT&T for internet and house phone and said, "oh definitely you'll be paying less and with A-Uverse more stations. Well, I took the deal and it has become a financial nightmare.

I have been receiving outrageous bills and for the past couple of months after repeatedly trying to resolve the matter, being hung up on, the extended wait on the phone to discuss the issue, being charged for every call to your company (I feel questions to your company should be free), being transferred from the reps from one department to another and end up at the same department wasting time and holding for 15 minutes all the way up to 2 hours.

I am very dissatisfied with your rep's promises to provide me with better deals than your competitors, just to get you on contract and to charge services to the max any and every possible thing you can when you don't commit to your promised promotion deals. This to me is false advertising and your customer service reps are trained inappropriately to just hang up on the customers. Some reps can't tell you their last names and what call center they are from. Some can give ID, some can give all three and others argue not too.

That's when their role comes in to pretend they have been disconnected but yet they hang up on you. This is definitely unprofessional! I have never received such inefficient, unworthy, rude services from any company within a five month period. It is poor service rendered and it is not customer satisfaction at all. It's highway robbery and a good way to cause a person to have tachycardia (racing heartbeat) or heart conditions with raised blood pressure. Then you have to call back, hear the voice prompts and start the call all over again. Tell me, whose time is being wasted, and on AT&T's behalf, do they really care? I signed up with reasons to think I was receiving a great deal offered and to save money trusting a well known company whom I've done business with for a long time. I was lied to, just to lure me in on a promotion and contract.

The last supervisor I spoke with who took interest to assist me and give me the last figure I paid of $197.56 was Nathan from the Nevada call center I.D. #**. Also on the three way call was Joy (billing supervisor for Landline Dept) who made all adjustments of my phone bill and told me that they were waiving fees that amounted to $431.66 and left the balance of $197.56 which I was to pay. I did not randomly pick this figure myself. My understanding prior was that I had unlimited texting and nights and weekends. I received a bill this month a few days ago showing I now owe $346.47. Those fees were never waived from the previous month in August for the over charges on the conference call arranged by supervisor Nathan and Joy to be waived.

I have made my payment of $197.56 and will make my payment of the $168.40. With all due respect, I want to be off of your contract as I am very dissatisfied. I mentioned the times I was placed on hold took away time from work and the times hung up on caused me to have headaches and raise my blood pressure. I look forward to hearing from someone. I don't have a home phone because of your wonderful package deal, which at one time I did and was very happy, I only have so many minutes, not promised with unlimited texting. I would like a deal like the one I originally had, one that your rep promised would outdo what I had and be a much better deal saving me money. That was so untrue. I, as a customer should not be treated in this manner at all. Consequences are no home services, limited use of cell, unwanted stations and outrageous bill, which has put me in a financial rut when promised a really good deal that would save money.

This is in 2006-2009 in Davis, CA. When I first signed up, I had cell phone, internet & home phone on the same bill. That was a nightmare. If I called about one, they said I called the wrong AT&T & would give me another number to call. It was never clear which one to call for my problem. I would literally be on the phone for at least an hour each time I called. During that initial set up phase, I spent four (literally four) hours on the phone with tech support. They kept telling me that if they sent a tech guy out to my apt and it was a problem with my computer and not with their line, they would charge me $100 for the visit. Each person they transferred me to would do the same exact troubleshooting steps and would insist that I do them before they helped me further. When the tech support guy arrived, he told me that they had given me the wrong log in information.

Four hours+ I had to wait for the tech support guy who was scheduled to show up within a 4 or 5 hour time window.This past Dec, I called to cancel my DSL because they wanted to charge me $100 for a new DSL modem, even though I had been a customer for 3 years. They convinced me to stay for a cheaper rate plus free modem, but I was incorrectly billed the $100 for the modem anyway! I called back 4 months in a row and each time the customer service agent assured me that it had been taken off my bill. Seriously? These calls were more in the 30-40 minute range, admittedly under the one hour or more that I am used to.

Then I moved to Florida. Oh yay, I get to set up new service again. I got DSL only (no home phone, no cell phone) because Comcast is 3 times the price of AT&T. I might just go that route now. For the first 2 weeks, the service was so slow (slower than dial up) that I could not use it. I called to cancel it and switch to Comcast, and they convinced me that the speed I subscribed to should not be that slow, so I agreed to talk to tech support. Two hours later, I asked if he could call me back because I needed to get to the post office before it closed. He finally did call me back and wanted to troubleshoot more. I said no and asked for the tech guy to come by instead. The guy came 2 days later and fixed the problem, so finally I have usable service but that's not all. When I signed up, they wanted to charge me for a modem. I said I didn't want the modem because I had an new AT&T modem. The guy said that due to an error in the system, it would not let me sign up for this plan without purchasing the modem but that I could return it to them for a full refund. I did this but had to pay the $10 shipping at UPS to do so.

I called back today to see why the charge was still on my account. First of all, the billing phone number is not on the bill. So last week, I used the online form to send an email. No one replied, so I called back today. That's when I spent over an hour on the phone. The first number I called had an annoying automated voice menu that finally sent me to "Internet billing." I was automatically transferred to a recording that said the office would be closed for labor day and "goodbye", it hung up on me.

Then I tried the online chat. I went through the menus, selected DSL billing help, then chat. The guy on the chat line said he/she could not help me & I had to call billing. The billing number was a different toll free number, so I called it. After waiting online through a few more prompts, the lady who answered and took all my info said she couldn't help me and transferred me again. I went through another series of menus and finally got a "customer retention" person. This lady took all my info again, listened to my story again, told me I would be refunded for the modem but would not be refunded for the 2 weeks that the DSL didn't work because I had "usage" recorded on the account.

This was when I was trying to use it but it didn't work. Keep in mind that this is a matter of a $10 refund, and I paid another $10 for their mistake when I had to send the modem back through UPS. Then when she asked what I wanted besides the refund for the modem, we were disconnected. She was audibly irritated with me (I swear I was trying to be patient and tried to be as nice as possible under the circumstances. I don't blame her, I blame AT&T). Either way ,I am pretty sure that she intentionally hung up on me.

What can we do about this? In my experience the different billing departments keep passing the buck. Spending hours on the phone with customer service is ridiculous.

After I explained the situation further, stating that I had installed the service on Monday and was not able to access the old account, the agent informed me that I could not have registered the new account (No. **). Upon further research, she stated that somehow that account was registered (issue two). I know it was registered because I completed it myself. I then was trying to clarify what to do because I lost my voice phone service and regular DSL service and should not have DSL direct express service per the agent because the technician did not gain entry to my house. The agent stated that we would have to wait and see what happens on Friday.

This is not a statement that should be made to a customer. On a Wednesday, do not tell a customer that you do not know what has happened and you do not know what will happen until two days later (issue three). I stated that on Friday I would not be available because of my work schedule, the agent did not know what would happen, and by the time I found out, I would be unable to reach customer support Friday night, Saturday, or Sunday as there are not support hours on those days (issue four). The agent informed me that the technician tried to call me but was unable to reach me. I was home on Monday, the day in question.

In fact, I remember my dog barking like crazy at one point and I could not determine why. It is possible the technician was here then as shortly after I received an automated call from AT&T to confirm my direct express service was functioning. I was unable to answer that phone call, the only time my phone rang all day, because I was on my cell phone with Billie from technical support who was trying to resolve an issue with me. Also, no one knocked on my door or left a note that they had attempted to contact me on Monday the 13th. This is when I learned that a technician was planning to come to my house on Friday to gain entry to check the bandwidth of the direct express. There was no indication anyone attempted to contact me and had I not called AT&T to inquire about double billing, I would not have known I was supposed to be home on Friday (issue five).

I requested to speak with a manager or supervisor and was told they were unavailable. I asked for a voicemail or email and was placed on hold. A second person was added to the conversation and her opening remark was, “You claim you are using the new account.” (Issue six). Yes, I did but that was not the reason I was calling. By this point, the phone call was no longer about double billing. I wanted customer service, respect, and my service to be restored and working. The agent told me she would disconnect my direct express service for my benefit so that I could have telephone and my original DSL service restored on Sunday (issue seven).

That would leave me without Internet access for four days! I am a teacher and a student and a registered nurse. I need Internet access to grade my students, submit assignments, and research information to keep my patients safe. Having four days without Internet access is unacceptable. This is especially unacceptable because all of these problems are no fault of my own; they are AT&T’s. After speaking with a representative about possibly speeding up the re-installation of the service AT&T disconnected, since this was AT&T’s mistake, I learned I could only be placed ahead of the line if I were elderly or had a medical problem (issue eight). I assure you, my blood pressure was elevated during my extensive conversation with AT&T agents and the impending stroke would be a medical issue.

I have decided that I will switch my cell phone provider and DSL provider due to the complete lack of respect and service afforded me in this 2 hour 2 minute and 20 second phone call. I was placed on hold for lengthy periods of time up to over 20 minutes at one point. This was all on my cell phone because my land line phone had been disconnected on Monday. This means I will likely have overages this month on my wireless bill. Furthermore, I expect I will receive credits for the days I have not had landline service (one week by the time it is reinstalled). I have already purchased a new cell phone plan. By canceling my AT&T wireless contract early, I will be charged $125. I will be charged more money due to the above issues and the incompetence of the staff with whom I spoke. Fortunately, for AT&T, you have the monopoly on phone service in my area. I will have to keep landline service until I move in a few months. However, I will be canceling DSL once my new provider has initiated service. Likewise, when I receive my new cell phone coverage this week, I will be canceling AT&T wireless.

I have posted on Facebook, Twitter, and emailed several already about my terrible experience. I will continue to speak about my two hour conversation where I was disrespected, basically called a liar, and then even further inconvenienced to get service the way it should have been on Monday. I am disgusted, furious, and disappointed in this experience. I invite you to listen to the recorded conversation and hear for yourself how I was treated.

On September 18, all services were cancelled by AT&T at my address. Upon calling, I learned that there was a cancel order in from the initial order I placed, but no one had picked up on this. I was informed a new order would have to be placed for DSL service and the earliest it could be installed would be midweek next week. I then stated that I would cancel my service. Customer service offered to reimburse me the money for the days without proper service if I did not cancel. I believe that refunding me money would be the correct thing to do. I was given the choice to cancel or receive a refund. I have cancelled DSL and cellular service with AT&T as of this evening.

We made an appointment for June 30 and the technician came out and did the wiring. Just before he left I became concerned about my alarm system and I said to him, "Let me call my alarm company which is Ackerman to see if everything would be okay". I was told by the Ackerman representative that they were not compatible with Uverse and there would be no signal coming through to them if there was a break-in/or a problem at my house. The representative spoke to the technician (John by name) and then he said to me, "I will just go outside and port it back over to analog and you'll be fine".

From the moment he left my house that day I was without a dial tone in all my phones for 10 days. In total I spoke to about 15 people before I was able to get my telephone service back on. I had death in my family and I had to use my cell phone to stay communicated to my family members from all over US including Jamaica West Indies. That cell phone bill came to over $400 all because I didn't have the use of my house phone.

Everybody I spoke to advise me that the bill would be adjusted and I must wait for a new bill and they would adjust it to compensate me for the inconvenience. I was not told that I would have a new account because of Uverse and I wasn't informed that I would be billed separately for Internet and telephone. Not only that, but whatever the technician did when he hooked up the cable to my TV it affected my DVR player and I can't use it anymore. I called about that and to this date I have not received compensation for that either.

This ordeal have caused me to go to the doctor twice because I have constant migraine headache from the undue stress that I have endured. AT&T also sent my name to collection company for past due payment that I should have been credited for because of the inconvenience they caused me. I am stressed out over this to the point I can hardly sleep at night and the headache does not go away because I am looking at a total bill of over $500.

I need to be credited for the entire amount to compensate for the the traumatic ordeal that they have put me through. I hope you can assist me in resolving this issue because I have had this service for the past 15 years and I have never had such an experience.

I still pay $25 a month for their DSL service with no refunds for inconvenience and down time I experience. I have had to wait two to three days to get a new modem and then set up a tech for connecting it and pay the tech. It is $100 to $250 for tech fees and then, of course, I have doctors upset with me about not getting their typing as quickly which could potentially cause me to lose work.

The deal was she gave me the DSL upgrade with a phone service. Aa phone service for 13.00 and she said for the DSL upgrade it is 5.00 more from 19.95 to $24.00. I called AT&T on 8/17/2010. When I called that next day 8/17/2010 to cancel DSL upgrade to get back to light for $19.95. I told them I want to return to DSL for 19.95 and to please disconnect the phone line and she said that the computer is down and that I need to call on the following day which would be on August 18, 2010.

I was told then that they had a problem, that the service person who changed the service, failed to upgrade to $34.00. Then they said that they would charge me for 8/16/2010 to 8/18/2010, and that they would return the service to $19.95. I spoke to the AT&T on 9/13/2010 to ask if they had straightened out the Monthly statement.

The customer service person told me that the service was now $29.95 and that they had to charge me, since in July 1, 2010 they had changed the fee for the DSL lights to that amount. The salesgirl who was handling my account on 8/16/2010 changed my account status so as a person who had their account status changed, now have to accept the new charge of $29.95 since it is the new amount for DSL. I asked to file a complaint and the service person did not have a supervisor to take the complaint. I had been on the phone with the customer service for 40 minutes waiting for a supervisor.

Notice, it does take long for them to disconnect or want their money for a bill. So these thieves have been charging me double and are still doing it. Well, now I know why my computer is taking so long, because it’s trying to decide to use dial-up or DSL. My programs have stopped working so I've had to pay someone good money to service it. Half the time, I cannot get online because of the 2 services. So I went to FCC on them and I am not done. I am really mad and just ** because I have been a loyal customer for over 21 years and this is the best they can do.

In August, I noticed the $0.75 charges. I called and inquired, and I was told that the I would see a credit on my next bill, this did not happen. Instead, I was charged again and I called today, 9/7/10, and spoke to Kimberly who was not very helpful. She stated that I should have resolved the issue months ago if I really wanted a refund. Also, she let me know that the discount I should be receiving, for 12 months for DSL, did not begin until July and it should have begun no later than March when I called and inquired about not seeing the discount on my account. I want the $7.50 x 4 discounted to my account. I think I have been treated poorly enough, especially if you listen to Kimberly's nice/nasty phone call with me. In her opinion, I messed up and needed to suffer the consequences even though I have been calling within a 60-day period and getting nowhere.

I just get a promise a manager will call me back which, of course, is at their convenience and I may not even be available at the time they call. How can I resolve anything?

I called AT&T and they confirmed that it was supposed to be delivered that day, but for reasons unknown it was not. They would be happy to re-schedule delivery for next Thursday, the earliest available date. At that point, I was no longer interested, having contacted another internet provider, and requested cancellation of services, which was done, after much waiting on the phone.

Eventually, I received the DSL kit, but by then I already had Internet service from the other provider, so I contacted AT&T to arrange for equipment return. Meanwhile, I received a "final bill" from AT&T, charging me $73.10. I contacted AT&T Customer Service, and although they acknowledged that service was never delivered, they said the charges were valid and offered me a "payment plan" to pay the bill. I refused and they said there was nothing else they could do.

Before they add late charge fees, and eventually send this bill to a collection agency, I would like your assistance in disputing, and terminating, these charges. Trying to avoid late charge fees and the bill being sent to a collection agency.

On Saturday, August 28, I tried to set the connection up, but still no DSL light on the modem. I bought new phone line and a new phone jack and installed them, still no DSL light on the modem. That same day, I got a packet in the mail that said the DSL had been activated as of August 26, but I still couldn't get it to work, so I made plans to have someone come look at it for me the next day. At 9:44 p.m. on August 28, I got email that said DSL was connected as of that time and DSL was now active at my house. On Sunday, August 29, I again attempted to set up the connection with no success. My son went outside to the phone box and plugged a telephone in the test jack and got no signal at all.

I called AT&T and talked to agent or something like that, and reported that although I had gotten email and mail correspondence "confirming" that my DSL was active, there was no connection. After spending 20 minutes on the phone while a "line test" was done, I was told that "there was no connection." An appointment was made for a technician to come out, and I was told that he would be out after I got home from work at 6:30 on Monday, August 30. I canceled plans and waited for the tech, who never showed up.

Today, August 31, I called AT&T again, and talked to agent. This time, I was told that the original appointment had been made for Friday, September 3, between 5:00 and 8:00 p.m., and not for August 30. I told her that I would not be home on Friday night and that I would be home Thursday after 6:30, or Saturday morning. After 5 minutes of waiting for her to "check" to see if she could make a tech appointment for Saturday morning, I told her never mind, don't make the appointment, and don't bill me.

This attempt for AT&T internet service has just been a huge waste of my time. No service, no customer service, no communication at all except when I call AT&T. If it's this much trouble just trying to get a connection in the first place, I can only imagine how the service would be if I had gone through with it.

I started with another promotional service called U-verse with AT&T for $24.95, but had to upgrade the landline to all the perks, call waiting, answer service, etc. for $35 per month. I was told because of the inconvenience this year (ongoing), that they would wave the $149 modem charge. They never said there was installation charge. The $149 was the installation charge. I received a bill on 8/20/2010 for $207. My monthly bill was never to exceed $65. I was told it would not. I received a credit for $50.68 for the month of July, also for inconvenience of services not received as mention.

Please help me. I cannot afford the $207 they are demanding. Also, they said I could set up a monthly payment plan for monies owed? Last year I was paying $6.95 for Internet services, now the amount is totally out of control. Thank you in advance for reading this.

I had to call FPL on the 13th as I did not have AT&T's number; they told me that I would not be able to get a hold of them until Monday because they had closed for the day and were not open on the weekend. On Monday, the 16th, I called first thing in the morning and informed them of the situation and made sure to get their number. First, I was told that they had only set up a shipment for the install kit and not the modem, some type of difference in the shipment number. I was assured that they would take care of the situation and mail everything out for next day delivery. The 17th came and went and still no package.

After I returned from school, I called AT&T and they informed me that they attempted to deliver the package but were unable to deliver it and that UPS had my package. They gave me a tracking number and the phone number for UPS so I could call and get information as to where my package was so that I could call and pick it up. I called the number they gave me and it was a outsourced delivering facility not even a UPS facility and would not be able to give me information as to my package. I looked up the number online for UPS, called and they told me that the local UPS facility had my package and were sending it back to the sender. I asked if I could stop by the facility to pick it up, they said no because it was already en route back to sender and more importantly, it had the wrong name on the package.

I called AT&T and told them the situation and they admitted that somehow it had the name of Carlos Ponce on the account. How this happened and more importantly how they couldn't notice this before and fix it one of the 6 times I called is beyond me. They finally fixed this problem, at this time I was very angry and told them that this was ridiculous and if they thought that I was going to pay a full bill they were delirious. The lady I was dealing with at the time issued me a 2 week credit and apologized for all the problems. She supposedly fixed all the problems and said that everything would be mailed out for the next day but as it was so late in the day it might not get there next day which would have been the 18th and possibly the 19th at the latest!

Well the 18th passed with no package, I'm angry but it's understandable. The 19th came and still no package. I called ATT steaming! The first rep. that I spoke with, I said that I did not want to talk with anymore reps. I only wanted to talk with a supervisor/manager. After waiting about 7 minutes, a member of the management team finally answered and said that he understood I wanted to speak to a member of the management team and that he was here to help me. I told him the entire situation I have explained above and said that I wanted him to take care of the situation and that I did not want to be transferred anymore, that he was to deal with the situation at all cost. I say that I did not want to be transferred anymore because I timed all of my calls made to AT&T; when I began calling on the 12th I had used 90 minutes of my cell phone minutes. By the 19th, the final day of my ordeal, I had used 396 minutes.

I do not use my cell phone, The only time I use my phone is to talk with my girlfriend and brother and they are both free minutes that are not counted on my bill. All these minutes were from contacting AT&T and their non-efforts to deal with my situation. The management member I was speaking about said that he was sorry this situation had happened to me and that he would have to transfer me once again to order me new supplies and get everything solved. I blew up finally. After speaking my mind, I asked him if he could cancel my account, he said yes, so I told him to cancel everything! While I was on the phone as well, I asked if I could be transferred to take a survey, I was informed that it would be emailed to me, I never received it.

Obviously, this was more than a week ago. I purposely gave myself time to calm down and see if I was angry for a valid reason and see if I really wanted to report them. After thinking about it, my mind has not changed and this is valid in my mind. I have never thought of AT&T as a good company and have always heard of horrible rumors as to their horrible customer service. This only puts the icing on the cake as to the rumors, I will for sure never use AT&T for anything in the future. On another note, I contacted Comcast on the 19th to get internet service and had it within 2 hours and have not had a problem since.

Our records do not have any request for your wireless service to be cancelled." Then they told me that I would have to call customer service again to cancel my service. How do I know that they won't simply lie to me again and continue billing me? I believe they don't allow online cancellation because this would give the customer a record of the cancellation. This allows them to claim that the service was never canceled and continue billing. I am so angry about this and I don't know what to do about it. Even writing a letter to them is expensive from overseas and I feel that this is their mistake and shouldn't have to keep canceling a service that I have not been using and was led to believe had been canceled.

I see on the internet that they offer the same service for $19.95. I called their support service, which put in touch with an escalated support person, who told me that it needed to be escalated to a specialist support person. But first, I would have to wait for an automated call to begin. I received that call the same afternoon. It hung up on me after making a selection to speak with the specialist, which was advised by the previous support person.

I have never had such horrible service in my 43 years of life. I have now signed up with Time Warner RoadRunner Internet for less money. The technician was onsite at 8:15am. My new internet service was up and running within 25 minutes. My speed tests results are amazing: 20mbps down & 1mbps up. With a new router attached my WiFi devices are getting 16mbps. I should have fired AT&T last year.

The Comcast technician was at my apartment from 12.30 to 3:00 on 8/14 trying to get this resolved. I contacted AT&T to arrange to have their equipment picked up and I was told that I would have to return it myself via UPS. I am 69 years old and disabled. I am not able to carry a bag of groceries, let alone 3 pieces of equipment. I work 5 days a week so I requested that they have someone pick the equipment up on a Saturday. Again, they said I would have to arrange for the return. I called the Illinois Commerce Commission and they said that they could not help me but gave me the number of the AT&T Executive Office and I talked to Roger **, 1-800-592-5386. He did not return my call so on 8/16 I called him again and he said they had no record of me calling to cancel my service. I call AT&T on 8/9, again on 8/11, and again on 8/13. Mr. ** said he would have to cancel my service on AT&T because it still showed as me having service.

When I cancelled my service with Comcast, they came and picked up the equipment and gave me a receipt showing proof of return. AT&T has technicians going out on Saturdays and even Sundays, so why can't one of them stop and pick up their equipment like Comcast does for their customers? Comcast had installations all day Saturday and they were all returning to Comcast from AT&T.

What recourse do I have? I live in an apartment and cannot leave equipment in the lobby and i cannot take off from work to wait for UPS. The main thing is that equipment is bulky and too much for me to try and carry. Please advise.

On July 9, 2010, I placed an order for two new business phone lines. A tech was dispatched to my home to set up my two new lines on July 12. He did his job, but, another tech was sent out on July 21 to add lines to the inside of my house and get my service up and running. While he was here, he asked if I would be keeping my home fax. I said that I would not need that line but my DSL ran on that line. He had me cancel the phone number and my DSL service (he used the existing line for the new fax line) and told me that when he had completed his job I needed to call AT&T and have my DSL service moved to the new fax line (that he had just installed.)

I set up an appointment to have my new DSL connected on July 23, 2010. The tech said that there was a problem but that his boss (John ***, ***) would make sure that my service was up and running by 8pm. It was not. I spoke to John on the phone and was told that my DSL service would be up and running by the time I woke up Saturday morning. It was not. I left on vacation for a week and came home to no internet service. On August 4th a tech was to be dispatched to "fix the problem" and get my line up and running.

On August 4th, I called AT&T to check on the status of my order and to see where the tech was. I was told that I had received a phone message that there was a problem with getting the DSL service that I had ordered. (The message was left with XXX-XXX-8655, that is not my phone number. I did not receive the message. How ironic that AT&T, my phone service provider, can't get the number correct). AT&T said that they would send a tech out on August 5th. The tech came out. He noted that I did have DSL on my line but, that it was running terribly slow. He checked my order and said that the order was for the lowest package that you offered. I know that I ordered the fastest DSL package that AT&T offered as it was important to my business. While the tech was working on my line, I called AT&T and upgraded to the "ELITE" package (I was told that the "ELITE" DSL would be up and running by close of business on August 9th.)

After more than 3 hours of working the tech came back to my house and said that AT&T could not provide me with the DSL that I had ordered. The tech said that he was told by his boss (Paul **) that they are upgrading the DSL lines and that they are not setting up any new service in the area! Even though I had been an AT&T DSL customer I would not be able to have my level of service back. Apparently, when I cancelled the DSL service on my home fax line I lost the ability to have a usable and dependable AT&T DSL line in my home.

Although I had a usable and dependable DSL line for the past 3 or so years, provided by AT&T, cancelling my phone line left me out in the cold. No one at AT&T informed me that I was grandfathered in and that had I not cancelled my line. I would still have my AT&T DSL service. Basically, AT&T has refused to service my family and business.

On August 6th, after many phone calls to AT&T, I was told that I could get AT&T DSL on my home phone line as the customer service rep felt the problem was with the fact that it was a business line. Yeah! I ordered the "ELITE" package. The customer service rep set everything up (and even said that she would provide me with an AT&T Visa Gift Card for all of my trouble.) She tried to expedite the installation, but couldn't. I had an appointment for a tech to come out on August 9th. By mid afternoon on August 9th, I was having that familiar feeling, no tech had called. Might there be a problem? I called AT&T. The service was cancelled! Why, I asked? AT&T could not provide me with the "ELITE" package. Might I like the "PRO" package? I would need to place another new order and wait another 3 days to have it installed. An order was placed.

Again, this order was cancelled. I called AT&T. I was told that the orders were written up incorrectly and that I would have to call back and have a new order written. When I called back, I was to tell the rep that I needed to have them place my order NOT with the central office but with the remote terminal. I did this! The tech is set to come out on August 13, 2010. Because I have been stuck at home for days, waiting for the AT&T tech, I have done some investigating and formed some opinions.

First, although I do have an order to have a tech visit my home to provide me with DSL, I believe that the service will, again, not be usable and dependable. The DSL that is running on my fax line is supposed to be running at a rate of 3.0 to 6.1 Mbps but is instead running at a rate of 0.20 Mpbs. Will it be any different when the DSL is installed on my home phone line? No one at AT&T can answer this question for me. I feel that I now have enough knowledge to answer the question -- NO! Clearly, this is not acceptable.

Secondly, my family and my business have suffered greatly because of the fact that I have not had usable and dependable DSL service for over a month, even though I have been promised by EVERY AT&T customer service rep that AT&T "knows that I have a choice in the product that I purchase and that they will solve my problem and provide me with excellent service. " That is, of course, unless they won't.

Thirdly, AT&T employs very nice, polite people to man their phones. Unfortunately, they only "take orders" -- once the "order leaves their desk" they have "no control over what happens to it or if it actually gets processed" and they are "very sorry for my troubles" -- and that I should be aware that "orders can be cancelled at any time" -- they are also, always willing to transfer me to someone who can better help me (but, they never stay on the line, leaving me to explain my story to 5 different people) and I have yet to really be helped -- I still have no usable DSL service.

Lastly, thank you AT&T for the invaluable knowledge that I have gained into my computer, DSL service and the internet. I have used my new found skills to come to the conclusion that I need to go elsewhere and seek out new internet service as AT&T refuses to provide my family and business this service.

After a couple of days, I called AT&T and asked how I will pay my remaining bill balance from my previous account. With this call I made, I found out that the DSL account is still under my name, and my tenant's Social Security number! This was wrongfully done, and I tried so many times to fix this with my tenant and AT&T agents using three-way phone calls, but we were bounced back and forth to billing, DSL, and customer service departments, and nothing has been corrected. No one has done anything to correct the mistake AT&T has done.

To this day, I still have my name on my tenant's Social Security number. The AT&T agents and supervisors also have lied to me that they cannot give their ID numbers or anything that will associate with their first name to track the calls and conversations I/we had with them. I was told that they can only give out their first names, to which I strongly disagreed with all of these supervisors and agents I spoke with. Obviously, AT&T supervisors and agents were protecting themselves if they get complaints about this issue that was wrongfully done, and that their supervisors and agents only show they do not know what they are doing!

Another issue I am struggling with AT&T is how to pay my last balance with my previous account. Different agents in the billing department told me that my last bill balance will be transferred over to my tenant's account since she took over the phone number that corresponds to my previous account with AT&T. AT&T billing also told my tenant the same thing, that she will end up paying my last bill balance. Me and my tenant agreed that I will pay her the remaining balance after she had paid it.

Another side of the story is when I got a paper bill in the mail and will be due in three days (which is August 14, 2010). I called AT&T billing in different days and spoke to four different AT&T agents, including Ms. **, and told them what was going on about the billing issue. I was instructed to send payments by mail. That contraindicates the information that was given to my tenant, that she will eventually pay for my last bill. I do not know who I will believe anymore because all AT&T employees I/we have dealt with had different information and instructions. If I will follow the agents' instructions, I will end up paying twice for my last bill because my tenant will pay, for which eventually I will have to pay her back, besides the payment I will send through the mail. All these AT&T agents and supervisors from Florida are very incompetent, and are liars. No one knows how to fix these simple problems.

I have asked all the supervisors and agents to provide me someone with a higher position in the management department who can deal with these problems, but they all declined my request. I am tired, very frustrated, angry, and unhappy with the responses of AT&T employees. I would like to take this complaint to a higher level to fix my identity and all these issues I am dealing with. I believe I had been very much aggravated and affected emotionally, and I have wasted so much time and effort with the phone calls and conversations I have done with AT&T to try to fix all these issues.

What I would like to happen is for the AT&T company to clear my name, remove my name with my tenant's Social Security number, and send me a letter saying that these issues had been resolved, and how the issues had been resolved. That way, I will have documentation or proof that I did not do anything wrong to have these issues happen, and that I did my best to correct it. In the event that these issues will not be fixed ASAP, with my name affixed to my tenant's Social Security number - which has bad credit history - I most likely will end up with bad credit reviews. I am afraid that this will affect me in a later time and that I may even be accused of using my tenant's Social Security number and be accused of identity theft.

Once I finally had service, a second test showed that while I could download at nearly 5 Mbps, the upload speeds were half of advertised speeds at best. Many more calls later and AT&T is doing nothing to correct the situation. Work files can't be uploaded in reasonable times. Interruptions in service mean, I can't work from home at all. I can't share family videos with my parents, one of whom has cancer and can't travel to visit. My local web server is not able to serve web pages or stream video without interruptions.

I was charged twice for receiver fees. I have $135.00 on prorated charges that I don't understand and the surcharges. This bill is for one month. I can send a copy of this bill. AT&T Billing is also very hard to understand for the consumer. And for a one-income family to pay this, is ridiculous. Please help.

I never got it so I ask for a copy of the check. She called 2 weeks later and says that they sent her a copy of the check, but it had the wrong name and address. She said that she would have a new check sent to the correct name and address. It's now 8/3/2010, Lisa ** called today and she is still working on getting my refund. This is 3 months after I paid the $450 and 2 months since they said it was mailed. Lisa said that she will get it straightened out but can't tell me when.

First, they cut off our auto pay and weeks later I received a call from a representative stating that our account was delinquent and we owe $179+ so I called and tried to make a payment and explanations but the representative could not take the payment so he suggested I go to the main store to resolve my problem. Now I go to the store and explained to an agent what happened and since they couldn't take the payment, they suggested to cancel combine billing and just go with separate bills.

I figured that my problems were over. But today, there is a letter stating if I have forgotten to make payments. Past due amount was $483.14 and I have a total balance of $695.36. I am rattled by the amount we owe when all this time, I thought I've been paying for our bill. Their website is www.uversea.att.com and it shows how much I pay and it stated that I paid for the bill. Please help.

I called the technical department again. They could not do anything and said that I needed another technician to come out.

At this point, I felt this was getting ridiculous. I told her I needed them to go out of their way to get me a technician at a specific time, which was 8:00 am the next morning. I felt I was waiting on them enough. She confirmed this was going to happen. It is now 1:43 in the afternoon and no contact from AT&T or anyone for that matter.

My internet is working, but there is an underlying issue that needs to get fixed. Everyday there is sporadic connectivity or nothing at all at times. Yet, they are only concerned that if it working, it's fixed. But the same issues continue to happen. I am currently still waiting for someone from AT&T to contact me for their scheduled visit.

I spoke with the representative named Blake with AT&T wireless. I told him what happened and he told me that he's more than happy to assist. By looking into my account, I had a past-due amount that was supposed to be paid before July 4th. Right then, I explained to Blake that I already made a payment not too long ago, as the matter of fact was it was on July 2nd for the amount of $275.00. My new balance is not due until August 4th, but we're still in the month of July, here. He went over my account again and told me that the AT&T Landline Department had placed the suspension, for a non-payment of $219.00. Where did they come up with that invisible $219 coming from? Yes, I called it invisible. I never received any notice by mail nor email. That's my term of it, it's like when I'd made that payment of $275.00, it all went to AT&T-wireless.

But how would I know when I'd made a payment online, and knows whom or which side it went to. Either the wireless or the landline? So, after speaking to Blake for good 65 minutes, I was transferred to Carol, and she sounds like she's still asleep in her sleeps. But, I did gave Carol a chance to go over my account. She told me the same thing, that I have to discuss the matter to AT&T landline. After trying to communicate with Carol for 75 minutes, I asked her to transferred me to the supervisor. I wasn't sure what she was trying to explain to me, after I'd let her finished with her ends, she told that I have been going over my minutes, since November of 2009.

What? She insist and explains to me that by looking at my account, I have been going over my minutes since November of last year! I asked Carol, how come when there's time, when I'd have the chance or moment to logged on-line to check my account, it always shows that I have over 2000 minutes of rollover, that's important that I have to use it before it expires. As a matter of fact, it always showed also in the statement and until now, how can I be over of my usage of minutes, knowing and seeing my rollover minutes, and not to mentioned that I'd been over my minutes since last year.

I have to ask Carol to transfer me to her supervisor. She did, and now I got Rebecca. She's the Manager of the Customers Department. It's funny when you asked for the supervisor, they 100% sure to transfer you to the supervisor. Instead the manager, where I worked at, we do have the supervisor and manager. Anyhow, when I asked to speak to the supervisor, instead you get the nanager, oh well!

I spoke with the manager and she went over my account again, and also I have to remind her that I'd been on the phone for one and a half hours. She went over my account and told me that I was being charges for two different plans. That's what it showed from my ends. One plan I is paying for 700 minutes and the other plan I is under the family planning, as of June of 2010. I am very speechless at this moment. I don't know what else to say to Rebecca, but she insists of fixing the matter right away for me and have it square away in a just few minutes. I told her that I have been on the phone now just to have this suspended matter solved, instead I have all of this glitches of charges on my account!

She fixed all of the errors and again, she offer a discounted rated, but she cannot have my wireless back on until I paid off the $219, plus for the restoral fee of $35. I don't even want to asked her if it's $35 for each line. I left it like that, now in order for her to go ahead and have my service back on, I have to pay the $219. She had transferred me to the AT&T line land billing department, and I was on hold 35 minutes and got disconnected by their end. I had to stop and think about this whole matter, and it's been very stressful and depressing. Now, I know my ill parent are worrying of me, my brothers and sisters are worrying of me!

As of the same day, it's in the late evening now, I'd decided to contact the AT&T wireless again. Now I got Andrew on the line, and he went over my account, and asked me what kind of assistance he might assist me with. I told what happened earlier from the late morning to the afternoon and I'm trying to get this matter solved. I gave him all of the information, and he told me that I have an outstanding amount of $209, and suggested me to contact the AT&T line in the morning, since their department now are closed. Okay, now I have a different amount from $219 to $209. After that, I have to tell him a little bit of the scenario of what I have been going through. He told me by looking at my account that I did call earlier in the day, and the manager had made an adjustment to my account. He insisted that there's nothing that he'll be able to assist me with and that I have to wait until the next day to contact the landline department.

On July 25th 2010 (Saturday), I contacted the AT&T landline and spoke with Mona. She gave me a different amount of $209.92 just to be exact and I'd gave her my same scenario and she suggested that I need to call and speak to the supervisor because it showed that I'd called in on July 14th, and went over my account with the representative from the landline named Blanca. That's the representative at fault because she didn't warn me or mention my balance due before any interruption with my service.

She transferred me and now I got again the manager named is Anna. She told me that she, as a customer, is responsible for making her payment. I explained slowly and clearly that this matter shouldn't happened in the first place. I spoke with the representative from their department about my balance, and also clearly explained to me that my new balance will not due until August 4th 2010 and also removes some features from my account to help save me some money.

Anna said that she cannot do anything until my balance is paid in full. She apologized that it's the representative who should explain to me about the balance. I told Anna, that it's the representative's fault and asked if there is any way I can make an arrangement to pay at least half of balance and at least have my service back on. She said, "no" that won't happen. I have to pay the full amount in order to have the service back on.

They also told me that the Wireless company took all of the balance toward their account, it shows that my wireless account shows $0 balance. The wireless has no control, either they got their money in half or in full.

My ill parent was so worried of me. My friends and families suggested to cancel with AT&T and go to Verizon. My ill parent was very happy to see me to be alive and to back home safe from out-of-town. It's been a depressing matter, and it's going to be continued on while I'm still with AT&T. I wish that I could go ahead and cancel my contract without any penalty and take my service to a better company.

So they opened a remedy ticket that was supposed to be resolved in "24 to 72" hours and they would call back. A week later we had nothing still. Called back talked to a supervisor and they claimed they would call us back in 24 hours, 3 days later nothing!

Called back and they had found that someone had started the process to give us a new phone number but didn't complete the transaction, so there was an error for two phone numbers on one account, 2 days later it was 'fixed' and we would be receiving our DSL items in 2-3 days.

A week later, still nothing, had to call AT&T again, and literally had to start all over, account error was still there. Fast forward two weeks and 4 more phone calls, later we get the DSL modem, but they forgot to include the DSL filters! A week later we get the filters, hook up the modem, and guess what, during registration we received an error that our account was invalid.

We were using our existing AT&T account information to register, which we were told would work, again another ticket was opened to remedy the problem, as usual the 24 hour call back was not received, called 2 days later to have a technician tell us we would have to set up our account as if it was new, after being told that we could keep our old AT&T account information.

I informed the rep that the registration screen informed me if I used new AT&T account information, my old information would be lost. A week before AT&T was telling me we could use our old account information, so I was lied to. As I was trying to explain this to the AT&T rep she hung up on me! I called AT&T to disconnect my DSL service totally, and twice was hung up on during the process (sneaky tactic AT&T).

Finally I called and asked immediately to talk to a supervisor. Point of this, AT&T has become large to provide customer service, their call center reps are clueless, and they cannot provide what they promise in the time frame they promise. I called Comcast today and now will be receiving internet and phone through them. I have heard more good than bad about Comcast, and actually talked to someone in my city at a local office to arrange service and hook up. And guess what? Their technician installs the phone and internet service, and will not leave until it is connected!

I was told that I would pay $25.00 for my service and now it’s 5 times more than that. And not only that, my high-speed interned which I originally paid for is now reduced to a slower speed. So congratulations AT&T for becoming the worst customer support provider in the entire field of business. I have never been insulted so much and aggravated over simple internet service. This letter may not mean much to any of you but I will make sure I can get as many people as I can to cancel your service including myself.

In October 2009, a repair technician was sent out, because my service went out again. The repair technician said the AT&T DVR box was bad. He installed a new one and tested this box and stated that it had an electric feedback--a loud humming noise--so he installed a device called an isobar to fix this problem. On June 18, 2010, my service went out again.

A repair technician came to my home on June 19, 2010 to fix this problem, but he could not get my TV, DVD, and home theater system to come back on. The repair technician spoke with a U-verse customer repair technician, and he reported that he heard a sizzling sound coming from the isobar that was installed in October 2009.

The U-verse customer repair technician gave me a property damage claim number. An hour after, the repair technician left, and the service went out again. On June 20, 2010, third day without service, a technician arrived to fix the problem with the service. The service went out again, and a technician was out on June 21, 2010.

Later, an AT&T representative came out to assess the damage to my property and took the Isobar device. Since then, everyday, I have contacted AT&T, the executive office, and Sedgwick Claims. They refused to resolve this matter and have my property fixed or replaced.

I have suffered a near stroke and anguish over this, I cannot ever go with AT&T again.

Today, July 19th 2010, I was turned off for non-payment. The bill was paid two weeks ago, nevertheless, I could not argue with this company one more time so I paid what they said it owed and wanted to charge me $30 per service for reconnection. They waived the reconnection fee if I went on auto bill so I did; this was at approximately 8:30 AM, it is now 9 PM and I remain with no services after three phone calls, and now they are closed for the evening. They said that it could take 24 hours for the services to be reconnected. This is crap. How can they get away with charging a reconnection fee and not return your services with what was being said.

I called another provider and got a great rate and will switch on Wednesday to that service with a two-year guarantee with no contract and my bill was cut in half for the same services. Something needs to be done about companies and the way they treat the customers. I really wish I could do more than mouth off. Uverse sucks for so many reasons and I could do on and on.

That was their decision to disconnect my internet last year, not mine. The price is outrageous and I do not feel that this is a fair pricing to just reconnect what was already there. In my opinion, this price should be reduced by a great deal. If they expect you to pay for their decisions to change their policy, they should at least tell you up front what you are looking at when you receive your bill. I do expect this bill to be adjusted in response to filing this complaint. There was no help at all on the telephone when called concerning this charge. Please contact me as soon as possible so that this matter can be resolved. I am reducing my telephone bill by this amount until this is reconciled.

I called and they said because we got a bundle and a promotion of $38 off a month for 6 months that we could not get the promotion and the reward card. I told them that I was lied to and told I could get both and promised I would indeed get the $125 reward card. I was told , "Sorry you can't". I was lied to in order to get me to sign up. What can be done?

They say, "As a valued customer, we are sending you this email to assist you to avoid possible service interruption and minimize a costly bill. To check your data usage online simply Click here. It is an easy and convenient way to keep track of your usage. (*Important: There are delays in reporting call or data records. It may take up to two to five days for usage on the AT&T wireless network to show up in any voice or data category). Please contact us, so that we may assist you in selecting a plan which meets your needs."

After 2 hours of talking, they recognized that they cannot charge for the overage over 5 gig (their new policy, not in effect at the time of my contract) but they invited me to change to a plan in which I would pay over 5 gig of use. Of course, I rejected such invitation. Apparently, they are planning to just suspend the account and make me pay by fact.

It was not even documented that I was promised help the night before. After threatening cancellation, I was put on hold for 30 minutes. When I had to hang up, no one called back to check on my problem. I called back, and was finally promised a tech would be here between 2 and 4. After 4, he showed up and after an hour and a half, he could not fix my problem. I have to wait for another day.

Since, I have spent numerous calls to agents and spent hours on the phones to get issues resolved and still is an ongoing battle to get my services working properly and billed. Since having this service I have had nothing but problems after problems. Each call I asked to have documented and when I have to call back it is always something other than my request with false information.They speak of clarity and quality of the service and that is a myth within a myth. My picture regardless of if I have it on HD or regular continues to shake with typical wordings on the screen. Never a complete still picture with crystal clear showings. I continue to not have a clear picture and internet wireless issues.

So here I am on my vacation when I receive a call (Monday June 28th) from Ms. Irene E. Wow, this woman was a piece of work. She leaves me a voicemail because of course, I was busy on vacation! It didn't matter to her. Nevertheless, I call her back on Tuesday, June 29th only for her to tell me that she has reviewed my letter and basically proceeded to sell me the bundling package that I initially did not qualify for. Wow, are you surprised? I'm not. I ask her if she was serious. She proceeds to tell me that there was a mistake made when I was told that I didn't qualify for it. I reply to her that I was no longer interested in additional services from AT&T.

The damages had already been done beyond a cross-sale from her. I no longer hesitated to be direct with Ms E. and asking her what her intentions were in calling me. She tells me that she cannot grant me any reimbursement for my loss of wages or any other losses that I had incurred, but can offer me a new Wireless gateway (which she never said was free). In all honesty, this woman's information was an indication that she was lacking sufficient information or background of my account why explained her total ignorance.

Nevertheless, I got real quiet and proceeded to re-explain for the tenth time what had transpired up to the point of my complaint. Basically, that I had already purchased a router and had no need for another, so that offer was a waste of time. Ms E. confirmed that my 704 was still active with AT&T, and I inquired as to why because I was told that the number was deactivated according to the information of one of the customer service reps and was waiting on transfer back to Vonage.

Well, I guess this information was another L wait for it. Wait for it, lie! Nevertheless, several long unsatisfying minutes had surpassed when she advised me that she had to look further into what I had told her, as if. She requested that I contact Vonage again about the status of the line transfer when we were disconnected. Expecting a return call shortly afterward, a day later she calls me back reconfirming the previous unprepared replies as the day before. However she did come up with a new topic for conversation, my DirectTV account. It seems as though she was digging around for something new to talk about. I obliged her by telling her that yes I had requested that my bill be combined with my AT&T DSL bill so that I didn't have to kill more trees, and I understood that under normal circumstances there would be a discount for doing that, but I did not have more than one account with AT&T so I would receive no discount, but I wanted it anyway.

After further non-progressive discussion I told her that discussing my DirectTV account was not an issue for discussion, and I wanted to resolve this dispute. So I asked her again what she was prepared to do. She repeats the 2Wire gateway offer (as if I hadn't told her the day before that I had spent money purchasing one) as a settlement mentioned before. I asked her why she was wasting my time. She replied as if she didn't think it was a waste of time, so I told her that I would be contacting a legal representative and told her good day. Thinking it would be over, she calls me again the next day. Whew, I am so glad I was on vacation otherwise, what would I be doing. She proceeds to repeat records of information about my DirectTV account showing up on my bill, and that I was responsible for that portion of my bill. Bill, bill from where? AT&T? Yes, why is AT&T billing me?

The last representative Ricardo told me that I would have a credit on my account (somewhere around $75-79 dollars) so I should not be receiving any bill. After purging her mouth about DirectTV, I asked her the big question, exactly how much of this bill was from AT&T? Around $182. Excuse me? Yes its true, but she proceeded to tell me that she was going to take care of that bill. I almost choked! I had so many emotions and words going through my body that I had to put the phone down. I wanted to tell her in no uncertain terms that she could kiss my, well, never mind.

Anyway, I don't know what upset me the most, the fact that AT&T was billing me for something or the fact that she was mentally incapable of truly recognizing that what she told me was the last and final straw with me. She told me not to worry because she would be taking care of that portion of the bill as a courtesy. You are truly a delusional individual if you thought I was going to pay that bill anyway, I told her. I asked her what would make her think that she was doing me a favor when I should have a bill for the next 4 months as it was.

The mere mention that I had a bill of this magnitude was an obvious deceitful and dishonest technique to subliminally convince the customer that by creating a charge and then promising to rectify it was their delusional way of reimbursement. I hysterically laughed with a tear running down my face and hung up the phone. Oh by the way, I did speak with Vonage, and they told me that AT&T is not responding to the request for my home phone. It is July 4th 1:05p.m. and I still cannot receive calls to my home. I tried to access my AT&T account to take a look at this bill, but I am conveniently not on file, so I cannot access the bill. I do have internet (it is very slow), but I still do not have my home telephone.

After a lengthy amount of time navigating my way to technical support, I encountered a 15-25 minute wait to speak with a technical support person. Each time, I am told to find the jack and check their filters, unplug wires and bring my laptop from home to test their network. Every time I have tried to do this, I have been disconnected from technical support and have had to start the process over. (They asked for a call back number, I have never had a call back though.)

I have asked repeatedly for a technician to come on site and repair the DSL service and was told this idea is not an option due to cost. (I was told it cost billions to do this.) What has this once reputable company come to? While I am losing money because of their inferior product, I am supposed to save them money by being a do-it-yourself DSL repairman? Is this not what we pay for every month? Three days from the last call and AT&T is sending me a new modem. I was told to bring my laptop from home to program it.

I was systemically transferred and cut off! I requested to be switched back to a regular land line phone service because of feedback and echo and no call forwarding. Of course, when I called customer service. I documented 2 hours. of hold (I day) time only to be rerouted to automated response stating customer service closed. My phone service was cut off for 24 hours without notification, awaiting service rep. I have many more complaints, I am a senior citizen on disability and was at the very least mistreated and lied to and could have been put in jeopardy medically by their actions! I am convinced actions are just this side of legal! Does that make this right?

Please investigate this corp. Have they broken the law? I figure not, but should their shady practices go unnoticed? I believe their customer service department is deliberately and intentionally designed to discourage any complaints! How many consumers can spend 45 minutes on hold? I spent 1/2 hours on hold only to be rerouted to a voice recording stating office closed! Has any one there read the book/movie the Rainmaker? This a Classic example! Help me and the rest of the of the poor schmucks trying to get by! I believe the customer reps are separated and I know can't connect with other departments without holding for the same time as I would if I had their number. I believe this a deliberate and deceptive practice. Probably the individual employees believe they are doing the best they can. This goes way up the corporate food chain and deserves investigating! Have you got in you to take them on AT&T? Man or Woman up and do something! Thanks for reading this, please do the right thing.

I work at home so my clients could not reach me. I lost money. They set up a new ticket each time, with no less than 4 different technician who tried for the months of May and June to date to get it right; the phone did not work. Each technician found a different thing wrong, perpetrated by the last one servicing the line, supposedly: 1) wrong address; 2) "Your system can’t be set up that way; you have to have an IOP instead of a VOP"; 3) We have to give you a temporary number. You can't have the one assigned - that requires a whole new ticket"; 4) You need to port over your number - well, why did you not give me the temporary number as my REAL number? It’s another week wait. 5) OK, we gave you a new number - it did not work.

Here comes another technician. "The line was hooked up wrong.” It still did not work; 6) Another technician - the last one ported the phone through your computer instead of the U-Verse box (or some sort of technical language for the same thing). He finally got a dial tone! I have been outsourced, ignored, placed on hold, given one excuse or another why it did not work, and charged $198.00 for service I never had. And I lost many hours of income trying to deal with this, since I had no access to my clients and they could not access me. My husband, who is out of the country, could not call; our cell bill will be astronomical.

Since the installation of AT&T Uverse, we have never had the pleasure of uninterrupted service. We have to re-set the DVR no less than once a week, and the cable modem, no less than once a month. We have had service technicians to our house for repairs no less than once every three months. This is not what I would consider provision of reliable service.

I have been extremely patient to this point. This week pushed me beyond my tolerance. All of my Uverse services began having momentary stalls last week. The TV would freeze as would the internet, and my phone would disconnect. AT&T sent another buffoon, sorry service technician, to resolve the issue. After more than two hours of walking around my house, talking on the phone to another technician on his cell phone and doing little else, he determined that he had solved the problem. He gave us his cell number and said if the problem returned, he would return to correct it. The service lasted all of twenty minutes after he left. He never answered his cell phone and did not reply to our messages.

One hour later, all services were completely inoperative. Once again, we were forced to deal with over-the-phone technicians, this time, in India. Two hours of the same nonsense we have experienced dozens of times before. Reset this, unplug that. When it failed, as it always does, we were informed that no technicians would be available until two days later. What if I needed 911 services during those days? What if my 86-year-old mother needed my help? I had no phone service.

The technician ran a new wire from the box near the road to my house. It is still in my yard unburied. What he didn't do was the same, as all the others had not done--replace DirecTV's internal wires. One day later, service was failing again. I was on hold for an hour before reaching another technician who performed the same script of nonsense I hear every time service fail. When he reset the connection, (surprise) I was disconnected from the call. He did not return my call and continue the service check. This required my being on hold for another hour. I never got through, so I tried using the internet chat tech service. Half way through, the connection was lost again.

Two hours of being on hold and conversing with tier one and tier two technicians led to the determination that I needed a field technician to come out to my home yet again. He was scheduled to arrive between 8:00am and noon today. He never arrived. Is there no one who can force AT&T to prove reliable service?

I called them and after an hour spoke to Joan ** the supervisor. She said they received two modems. She called back and said the other was in transit since 5/20/10. This was ridiculous. This is preying upon the elderly! My client sounds like she is 93. Then not being able to return the modems or speak to a supervisor. The other times I asked to speak to a supervisor I was told that none were available. I'm not sure that the problem is fixed but I hope so. Supposedly, my client is now on the AT&T do not call list. My client who pays for my hourly services was penalized 4 hours at $75.00 per hour.

AT&T referred me to Money Control, a collection agency. I paid the amount of $57.11 but enclosed a letter disputing the amount. I received another collection letter from EOS/CCA dated April 23, 2010 for $162.60. I promptly replied with a letter of dispute, which they answered with the original bill of $194.91 of which I have a copy. Now I am again getting double billed on two separate account numbers by AT&T. I have continued to pay my bill promptly. I have records that show I have paid for wireless services and internet services on time every month. Please help. Thank you.

It took me a year's time of phone calls and complaints, in order to get a new landline for ending this mess. Along my new service, my monthly fee had increased and DSL speed declined.

Contacting Public Service Commission helped in resolving this increase. However, I was referred to you for the DSL speed problem. In the meanwhile, Beth (an AT&T representative) called today wondering about the diminished speed issue. She found out that at the time of my service transfer from Bell South, it was lowered from 3000 MB to 650MB. She said such a change had to have taken place with my own consent. She said my once fast-speed DSL via Bell South was comparable to dial-up now with AT&T(!), which is exactly my own observation.

Nonetheless, this is the AT&T typical business practice in Florida. (They cannot get by with such in California.) I had a long-distance service with them some time ago in Florida, when they increased my by-minute charge from one cent a minute to five, saying that I had requested it. There was no footage of this call recorded for quality purposes, of course! What do you think will serve best for this mastermind foul play? A pattern of corruption of this magnitude!

Today, I spent the entire day trying to hook up and troubleshoot the router/modem. I followed the instructions and ran into problems (didn't work like it was supposed to) and spent the whole day from 8AM to 4PM on the phone with AT&T customer service and technical service getting passed on from one useless person to another. I got hung up on three times. Finally, David (**) said that I needed to have a technician come over to my home to fix the problem. He said that one should come out between 4PM and 8PM, so I spent the whole day and the whole evening at home trying to fix this. I got a call from Cornell (**) at 7:50PM saying nobody would be able to come out tonight. So we rescheduled for tomorrow morning and I now have to spend yet another day at home, not working, waiting to try to get this set up. This makes for yet another lie, another broken promise by AT&T.

AT&T does not care about their customers. I got passed around from one incompetent customer "service" agent to another, providing no real answers, no solutions, just more lies and more broken promises. I asked to speak to a supervisor several times today. I was never granted that request. They said supervisors were unavailable, busy.

The rep. told me that the services I would receive was home phone, unlimited long distance, call ID etc, high speed internet DSL (which I was already in a bundle with those two for 60 dollars a month) cell phone 350 minutes during the week and 5000 on weekends and after 9 pm, and DirecTV all the channels for two years. I currently had Dish and am paying 55 dollars so I thought I'm paying roughly 120 dollars a month and don't have a cell phone so this sounded like a good deal for 130 dollars a month and everything on one bill and in fact, the rep said, "if Direct bills you, don't pay it because it will come on your AT&T bill."

Well, it cost me 75 dollars to set up the DirecTV, then came the first AT&T bill which was 146 dollars and the Direct bill was not on there. So when I opened up the Direct bill, it was 167 dollars. Being very upset, I called AT&T and it was a completely different story. I was told they have nothing to do with Direct and whoever sold me on that plan was wrong and that my first bill was for initial setup and stuff I couldn't understand for and that I needed to call Direct. So, I did and Direct said that yes, they are with AT&T combined billing but not in the state Ky. They don't know why they are not doing it because they are set up for it and that I am being charged 86 dollars a month for DirecTV because I was supposed to send in some coupon and then it went down to 44 dollars or something in that amount, of which AT&T never told me about.

So, my bundle with AT&T cost me over 400 dollars last month and I just received my AT&T bill for this month and it's 136 dollars not counting my TV bill. And, there is no way I can afford or even want to continue to pay this bill too. I'm hoping someone can help me. I can't believe they can get you stuck in these 2 year contracts and every time you call AT&T, you get a different story. If you don't pay the bill, it will kill your credit. They usually win. So, tomorrow I'm going to call and cancel everything that is not tied to that two year contract and will never do business with AT&T again and hope anyone looking at those wonderful ads for bundle and save throws it in the trash where it belongs. Or, your savings will be going to AT&T.

More calls and finally got through on May 24, Technician said he fixed the problems but upon hanging up from him I learned that the same problems still exist. There is no way to contact them after 7 PM. Today, I called and the recording said we are too busy to take any calls. Call back at some other time.

AT&T has the worst service and they lied to me and charged me for 2 months of an account that they had never set up. They told me everything under the sun from my modem was broken to it was Netgear that wouldn't help me. AT&T simply never told me to go to their inside web site and never walked me through the set up. It wasn't in the flier they sent me either. That was two months and about 14 hrs of my time when they could have just helped me and all because they train their customer service people to shut down and not talk to people if they didn't buy the modem from AT&T. I will never ever use their service again and I can't wait until my contract is over!

I chose TWarner, simply because they are the only other internet service provider available to my area. It will cost more, but it has a 30-day guarantee, so if it doesn't work, out it goes and I'll try something else.

AT&T lied. It is that simple. They tell you they have fiber, but it is only fiber to the control box in the neighborhood, and then it's copper to your house. They tell you it's not DSL, but it's VDSL--basically another way to try and milk speeds out of DSL. When there were few Uverse internet users in my neighborhood, internet speeds were acceptable. Those speeds have deteriorated over time to the point that it is impossible to use the service at times. And trying to get AT&T tech support on the phone is a nightmare. They tell you they will call back and they don't. They talk about delivering excellent service, but they can't deliver the basic internet speeds that I am paying for.

Regarding the TV service, you can't successfully use an HD cable with an HDTV, because the TV loses sound and often the pic freezes up. I've had every explanation imaginable given to me, but bottom line is Uverse TV service is not compatible with HD cables. They actually tell you to get RCA cables instead and tell you the picture will be just as good.

Do I regret switching to AT&T Uverse? Absolutely. If my wife were willing to switch our TV service to another provider, I'd do so in a heartbeat. However, I am dumping Uverse internet, even though I have to give TWarner more money for their service. When AT&T contacts you to sell Uverse, either slam the door or hang up the phone.

This just seems like another instance of a large company getting away with illegal practices without repercussion. Yes, online school for my wife and I am unemployed doing externship for medical assistance. I need to depend on this service to do proper billing and to allow budgeting for the said service. And because on average, it takes about three weeks for my FL unemployment to go into my bank account. I feel that I am being mistreated all the way around, frankly.

I thought I finally would get some action. This part only took two weeks. They finally called me and said they had a problem, not enough line serve in the area from the central office, they could have told me that two weeks ago. They could not tell me when they would have lines available because that was another department and they could not get that information. I kept working with the contact person and finally after two more weeks, got a date set for the installation. They didn't show or call. Through the contact person, I was finally able to get the phone number of the local installation supervisor.

I called him and explained my situation and was able to finally get a time for the installation. The person did show and the phone installations were completed. Now comes the DSL installation on one of the lines. They took another two weeks and multiple phone calls and transfers to get an appointment to get the DSL installed. The technician finally shows and the installation is completed. But a second technician shows up to do the installation later that day. I had to send him home. Now you would think this is all. Well, you're wrong, it was just the beginning of the nightmare.

Next came the billing. They sent the bill to the wrong address and person and as a result the bill did not get paid. Instead of calling the contact person, myself, listed on the account they just disconnected everything. I have had to go through the same process all over again and it has taken two months to get everything corrected and reinstalled. I called AT&T and after 4 or 5 transfers, I was able to determine that the service had been disconnected. I asked why, but they could not tell me, nor could they reconnect. So after two more days and several phone calls and multiple transfers, I was finally put through to billing and they informed me that the bill had not been paid and they could not reconnect until it was paid.

After talking to this person, I finally discovered that they had sent the bill to the wrong address and person but that made no difference to AT&T. No way, they wanted their money. I did get them to change the billing address and to the right person. But since we had no bill, I could not get the bill paid. They said they would fax me a copy. They never did. I finally went to the address they sent the bill to and they had just received another bill so was able to get a copy and had a check cut to make payment. This was taken to the payment center but they would not accept the check as payment. It had to be a credit card or we had to mail in the payment. We mailed the payment and a week later, they finally showed it as paid. So, now we could start the process to get everything reconnected. The nightmare continues.

I called to get the service reconnected and they took the order but this time they wanted the corporate federal tax number, as if I carry that around with me. So I had to call corporate and get the information even though the first time around that was not requested. I called them back and after 4 or 5 transfers, they got me to the person that could take the order. By the way, a few minutes before I called the same number, and got a person to place the order with one call. Interesting isn't it? So I place the order and they give me a day for the installation. They come and install the phone lines but I have to make another appointment for the DSL.

I call and make an appointment but they don't show and I call them again and after 4 or 5 transfers, I get someone who tells me they are sorry but they no longer install DSL but they can install U-verse so I make an appointment for them to come and install/pull the cable. On the day scheduled for the installation, the technician calls me and said he was on his way and would be there in 15 minutes or less. I have been waiting for an hour and no one has showed. So I look at my cell phone and pull up the number that called me and find out he is lost and cannot find the address. I give him directions and he drives by a couple of times and then calls me and said he is still lost. I give him further instructions and walk out to the street and flag him down. I find that they will not be pulling any cable but will bring the U-verse in over a phone line. Interesting how one person tells you one thing and another tells you the truth. As part of the installation, I also found that they had the wrong person and address on the billing again. I got that straightened out but will check the bill when and if it comes to make sure they don't overcharge for the service this time. This only took another 2 months to get done. So the nightmare might be continuing if they didn't get it right.

There are three suggestions that I have for AT&T: 1) Consolidate all your phone numbers and departments/businesses into one phone number to call and one person to handle all issues with the account and have them work directly with the customer until all is done. No more calling phone numbers for each and every thing that needs to be done. AT&T is so fragmented that it is a waste of time and money. 2) Have a single information source or database accessible by the person handling the account so they can answer any questions customers may have and provide them with the service they need. This can save the customer a lot of heart burn and the AT&T millions if not billions of dollars in costs each year. At present every department has their own answering personnel and no more information than what they need to deal with which leads to confusion and upset customers because they are getting shuffled from one person to another and have to go through an explanation every time they talk to someone. This is a waste of time for everyone. 3) Have a complaint phone number that can be called and act upon the complaints to make AT&T lean. If customers are having problems, it is the best policy for AT&T to take care of the issue. At present they **** customers off and have no feedback to correct their problems, so they make AT&T problems the customers' problem.

After 4 weeks and not receiving anything, I called back and they said that the cards were returned due to improper address. I wanted to know how my bill reaches me every month no problem. They did not have an answer to that then they said it would take another 4-6 weeks to re-issue them. I call every week now, and they still don't know what's going on. As far as my land line is concerned, my voice mail was dropped on my phone. On my T.V. remote there is a app for what is called "go Inteactive."

There are four components on this function and only 3 of them work. Calling the Tech Department, one Tech told he would look into it and call me back. He never did. I called a week later and after 1 1/2 hours later trying to fix this thing, I was told that it was an engineering problem and I would receive an e-mail when it was repaired, still waiting for that e-mail. I can't believe that this company is allowed to operate like this. I am very unhappy with AT&T.

The reason I switched was to get a lower price and the gift cards. If I had known this would happen, I would have kept my cable. I talked to two AT&T reps who said they could not help me and that I was only entitled to the $33 per month discount and no gift cards. I believe that AT&T does a "bait and switch," and then their reps refuse to help you in any way. I have been an AT&T customer for over 17 years, but now I think they are horrible.

This was not discussed with me at the initial installation. The 2nd technician indicated the Gateway wire should have been run through the attic. He moved the Gateway but we agreed to leave the wire in the opening through the brick to prevent water from entering the inside wall. He then ran another wire through the attic to the front bedroom. I have a hole tunneling through the brick to the inside of the inner wall which may cause water damage if the wire is removed. The wire was left in the hole to prevent this but it serves no usual function.

I called AT&T to change gateway to another room. When 2 technicians came, the 2nd time he explained to me if he removed the wire, water could enter through the hole between the brick and inner wall if the wire was removed. This was not discussed with me at the initial installation. The 2nd technician indicated the gateway wire should have been run through the attic. He moved the gateway but we agreed to leave the wire in the opening through the brick to prevent water from entering the inside wall. He then ran another wire through the attic to the front bedroom.

On February 9, 2010, AT&T Worldnet Dial Up service was to be discontinued as of March 15, 2010, per email from AT&T. I called 1-800-400-1447 to move my account to the new AT&T Dial Internet service and spoke with a person (#1) in "Chicago". He said they had a special going on for DSL; $19.95 for 6 months, then $25 per month after that time period and a $75 credit card promo. This required a 12 month contract. Equipment would cost $82.85 (plus shipping and handling approx $12). Equipment would be delivered by Wednesday, February 17, 2010 and service turned on Friday, February 19, 2010.

Thursday, February 18, 2010, no equipment was delivered. I received an automated called from AT&T saying the order was complete, but had not received the equipment so I and spoke with a person (#2) in Cleveland, Ohio this time. She said it was procedure for the equipment to be delivered on the same day service would be turned on and said order was being processed. We verified I had ordered, the "Express DSL for $19.95/6 months and $25/month thereafter. What had not been explained to me earlier is that they offered 3 levels of DSL: Basic, Express, and Pro. So this was new info, but I was confirmed at the Express level.

Friday, February 19, 2010 Possible Disconnection. I received another automated call verifying service request, etc., and maybe for possible disconnection. I called the 800 number again and spoke with a person (#3) in Texas. She looked in the system and did not see any disconnection order, nor did she see any order for DSL in the system. They did not ship because "no order had been placed". I told her the full story about this order and she re-entered the order in the system and assured me I would receive equipment and be turned on by February 23, 2010. I would also get a $25 credit on next phone bill.

Friday, February 19, 2010, I called back to verify order. I called the 800# back to verify information that person #3 had entered correct level of DSL. Good thing I called back because this had been entered at the higher level of DSL for $30 per month Pro Level, so this technician, person #4 in Arizona canceled #3's order, got a supervisor to assist him (so he said) and we started all over; $19.95 for 6 months, $25/ month thereafter for Express and the $75 promo card. I will receive equipment by Tuesday, February 23 and service will be turned on same day between 8:00 p.m. and 12:00 a.m. He gave me his agent ID and he said to use that as my confirmation number if I had any more problems. He also said since he worked as a technician in the dial-up department, he would also cancel my dial up as of April 3rd, and give me a month credit on my dial-up service, just in case I had any problems with DSL. I requested a letter to verify our conversation, he said no problem.

Tuesday, February 23, 2010, I received the equipment, service on and everything was okay.

I received monthly bill. Charge for equipment was $87.05 plus $12.95 S/H. Monthly DSL Charge was $30, not $19.95 and they still had my service listed at the "Pro" level.

I called Indiana Utility Regulatory Commission 282-2712 and told them my situation. They said they could make a report and send on to AT&T. At that time, I said I would give AT&T one more chance before I filed a complaint.

I called 800# again, spoke with person #5. Told her the complete story and that I had called the IURC and were ready to file a complaint if this did not get resolved. She corrected the current bill in the system, told me to deduct the full $30 from my current bill and she guaranteed me my account was correct for future bills, $19.95 for next 5 months.

Monthly statement is still charging me for Pro level. They finally have the $19.95 corrected. I called the AT&T Customer Support Department 800-288-2020 and spoke with person #6 in Chicago. She said to "let it ride", stay with Pro service until my 6 months of $19.95 are up (September) then call and ask for the Retention Department. She said they would take $10 off my bill for the next 6 months and stay at Pro level for all my troubles. She also stated that the $25 per month charge for Express is incorrect, that as of February 23 there was a price increase to $30 per month is what I should be charged. Makes me wonder if this is why my original order was cancelled and then re-entered at the 2/23 date of the price increase just so they could bill me at the higher cost?

When I told #6 all the different operators I spoke with in other states, she said I should have only spoken with a "Midwest" operator since other regions of the US have different promotions. She deducted $30 from current statement and told me to call back in September. I asked if there would be any problems if I "let it ride", since I knew it was the wrong service and accepted it anyway. She said no, but I don't trust AT&T at this point. They have been telling me anything they want just to shut me up.

When I received the Order Summary in the US mail it was also incorrect and I called to try and fix this problem at that point. I feel that AT&T has lied to me from the beginning just to get the more expensive service. They had no intention of giving me the service I requested. This makes me wonder if there are problems with the Express service and don't want to tell their customers, instead they just smoothing it over month to month.

After 2 days off from work, AT&T Internet issued a new order for DSL and gave me a Monday due date! I am still calling the sales office pleading with someone to escalate this to an installation manager to get reconnected. I have never once been contacted by a supervisor or AT&T employee with any help! I have had to initiate all the calls to get this mess moving again. It is day 4 without any dial tone or DSL in my home, and I have been forced to use a work (which I'm not authorized to use for personal reasons) cell phone. I am now waiting to see if anyone will call me. I am waiting one hour and calling back! Finances are affected by not having the opportunity to view banking info via DSL. I’ve missed communication with my husband which drives on the road for a living! Two days off work and major stress!

I have been unemployed and looking for a job. I received a contract assignment to do work from home; however, it requires consistent internet service. So besides having an emotional breakdown trying to pay my bills by not making any money, I have not made any money off this piece of crap service for $168/month!

The rep had my call back number but did not have the professional decency to call me back to finish the task. Last night April 18 at 11pm, my hardwired computer suddenly lost internet connection. When I call tech support he had no idea what to do but after about 20 minutes he 'accidentally' turned it back on. This has been going on now well over 4 weeks and we are just tired of spending our valuable time sitting on the phone with AT&T tech support.

The fact is AT&T is going through some sort of software issues and they are not informing the consumer about it, and they are turning internet services during troubleshooting off (late Sunday nights I suspect) without prior notice to consumers. We are requesting all of our computers be hardwired to the modem (no more wireless) and at no cost to us. We also request 1 month of free service as compensation for the amount of downtime we have had and our time sitting on the phone with them.

Two weeks later, I get a box of DSL equipment from AT&T. I returned the equipment, called AT&T and explained what happened. The sales rep. apologized, assured me she was crediting my account but said I needed to return the equipment. AT&T has since confirmed that they have received the equipment.

Since then, I have received a bill every month, which has always prompted a series of phone calls from me explaining in pain staking detail that I have never had service and didn't order service. I have been transferred, hung-up on, redirected, accused of lying, and apologized to at least a 20 times.

Now, credit agencies are calling. The bills won't stop and there seems to be an apparent (perhaps intentional) disconnect between the "billing" department and the department that issues credits. Today, April 5, 2010, I received another bill with a partial credit of $20.00.

They told me it would be over $2,300.00 for early termination fees, which I feel is highly unreasonable, I refused to pay those outrageous fees, it's still the same today. I never read about these fees in the contract, didn't know about them at all, is this fair? The business (a church) which didn't have bad credit, but with this early termination fee of $2,300, it's still on the business credit as not paid, giving the church a blemish on it's record.

Since then I have received the $3.33 but not the $16.62. If this wasn't enough, on April 4, 2010, I got a call from a collection agency claiming I had not returned equipment and to contact AT&T to avoid collection activity of $200.00 for allegedly non returned equipment. Today, April 5, 2010, I contacted them. As it turns out it was an error on their part and all equipment had been returned. Obviously AT&T's first line of action when they make an error is to attack their customers.

I called to try and resolve this which seems like a simple problem to fix. I was transferred two times. Eventually, to a foreign person who speaks from a script. They promised my problem will be solved with their experts and then they said there would be a charge. I told them this all happened after their service and that I don't want to pay a charge. That is it. Bad customer service, condescending, robotic tech support half way around the world not willing to listen to me, the client. If I could, I would not have AT&T service.

Well, it took me 3 months to finally get that off my bill, and yes, I paid for it but never got any credit. Now I got charged for ID Baron- -theft protection plan again that I did not sign up for. And now they think I am to pay this, I told them that I will not and they can disconnect me first. I'm being forced to pay for services that I did not want or order so that AT&T don't disconnect my service.

They then told me I would receive the other $100.00 after I completed the waiting period of 30 days of having active service with them. The phone and internet and the first billing date was 12-04-09. My phone and internet were both officially under AT&T on this date. So, I called the reward center on 1-06-10 and told them it had been a full month of active service and that I would like to get my $100.00 for switching my internet to them. They said fine and they would "process" it and send it within 4-6 weeks which would had put it close to the beginning of February.

They told me I had to call customer service with 3-way-calling to them (reward center) to verify dates of service which they did not pre-warn me would be a requirement before the Visa card would come to me. Then they had me under the wrong phone number--my son's old number I got for him with a separate phone number--completely different from mine. Yet, every time you call them they verify the telephone number that you are calling about. So, after multiple calls, I got that straightened out.

I call every other day and tell them I should have had the card by now. They say it is still "processing"--what does that mean? I would like to know what goes on with processing and why does it take so long to do it? I guess they need the interest it's drawing or something or they want me to give up trying; it could be that AT&T has too many cooks in the kitchen. They had assured me, at one point, that I would receive it no later than Feb. 21.

Last Thursday, they told me it would go to the bank yesterday, which is Monday, March 15th and be mailed out directly. Today is March 16, 2010 and I made my usual call to see what today's excuse would be, and they said I had gotten "disqualified". I asked what that meant to several people there with several calls in which I asked what that meant and why it happened. No one could give me an answer. They said it was "requalified" on March 12 and I would receive it in 4-6 weeks. They said it had not been mailed yet because it is still "processing".

No one knows who I can contact above the regular supervisors. When I asked to speak to the supervisor's supervisor, they say "she's not here today" or "she doesn't take calls" or they put me into an empty extension of somehow that goes to no one. Today, I asked for corporate's address and telephone number and I talked to 3 people, and no one would give it to me. They told me to go to att.com/consumerappeals to file my complaint. I went to the site and the website no longer exists and another one is not given.

This is ridiculous. They said 30 days after service, and it has been this long (from 1-04 to today 3-16-2010). I have called them and acted nicely, impolitely, politely, raised my voice (and my blood pressure), gotten so mad with them, hung up—but who wouldn't? It is false advertising mixed in with incompetent personnel and AT&T's system. My sister ordered her service with them two weeks or so after me, and she has already received all of her rewards.

Is there anything you can do to help me with this and get my reward and file a major complaint to the higher-ups at AT&T's corporate office? I am not sure what the new story will be when I call them to find out if my reward has been mailed yet. I would be sincerely grateful if you could help me with this complaint. Thank you for your time and attention. This has caused my pulse to beat more rapidly and has caused me great frustration and anxiety. Also, I have counted on that money when it should have been here long before now so as to pay some bills, which other arrangements have had to be made.

Well, we haven't been able to pay our bill yet because we have asked to speak to a supervisor and we left contact numbers and we never got a call back. Representative also said that even if we speak to a supervisor, there is nothing they can do about it. We have now placed parental controls. That teenager is not in our home anymore because of that reason. It just seems very unfair to have to pay that much money when the records clearly show that the movies were not even watched. Who would rent movies that expensive, watch them for 2-3 minutes and rent another one? It's clearly an issue that should be able to be resolved with no problem but it seems AT&T Uverse doesn't even want to deal with the issue. They just want to get paid. Please help. Thank you.

After numerous phone calls and my wasted time all these days, they said today that I have to make a new order for a phone service because the order was cancelled. Who did? I don’t have a clue. They always ask for the name of the person that I spoke and they never know who is it, because they give the name or last name, but never both and not ID #. Their customer service is a joke. They cannot provide useful information and it takes hours to deal with them and no answer.

Now with no phone line and a bill for $120.00 more than they said, the promo is another joke. I feel very bad and I don't know what I have to do.

Except the explanation of the billing was so complicated I had to ask twice but from what I understand they will charge us for two months. Apparently they charge people for the first month and a last month even if the customer is not on contract. We were also given a credit for only 2 months. The problem is we were out of service for more than that. Since we canceled the phone line and only have DSL, where do we get the rebate?

On 2/11/2010, new account #, due date 2/16/2010 AT&T records not updated. On 2/16/2010, new account #, due date 2/24/2010 AT&T must engineer and condition the pairs for the 3rd floor, rescheduled. On 2/24/2010, I called AT&T for status. They said maybe by 3/8/2010. On 3/5/2010, I called AT&T for status. Their online form for status indicated 2036, not 2010. AT&T rep indicated 3/12/2010. Since this 3/9/2010, I am waiting for the install of Uverse.

AT&T is a large company in the US and they have demonstrated their unaccountability, greed and arrogance. I have had four due dates and I am still waiting on the installation. I can't wait to see what their installation charges are going to be.

When the screen would go blank, AT&T has the nerve to request that the consumer play technician. I had to hold in a button for minutes, unplugged all of our TV sets, held the reset button in again, unplugged my set from the wall, and held the reset button in again. This went on for hours. I stayed on the telephone with a service technician from about 12:00pm until 6:00pm trying to correct a service that they wound up sending a service person out twice to resolve.

Is this fair? Or better still, is this legal? I am not employed with this company, neither am I a service technician by trade, nor signed a contract stating that I would perform these services.

To add further pain to injury, after requesting they turn the service off completely, I was told to take their video boxes for which their own service technicians brought out to establish service in my home. I was told to take them to the nearest UPS center and drop them off or else I will be charged $150 for not returning them or I can call UPS to come to my home to pick them up and "I" will have to pay shipping and handling charges! Do I work for this company? They need to pay me for all the troubles I have endured.

Can I charge them for gas and mileage to return video boxes that their technicians brought freely into my home? To compensate me for my troubles, AT&T reps offered me credits to my account on my bill that was $117, which was reduced to $67. Then, it was turned around after a month and they sent me a bill for $17!

My bill has never been that high and I believe they were charging me back for the credits that they so called offered me. Help and thanks!

I will have to burn my gas to return their equipment that I never contracted to do. The work that I have done in my home to re-establish their service to working order required, in some cases, up to 6 hours. My telephone bill can show proof of the number of hours I stayed on the line working with the technician. I did not get paid for this. I was offered credits for my inconvenience and then charged it back into the next month's bill for which they bill in advance, meaning I have not used the service for the next month yet. How can they raise my bill before I use the service?

I would like to be compensated for working for AT&T.

I get on the phone and AT&T gives me some story and all will be fixed. I get the next bill which was a little better but not what I was offered. Call again. “Sir, the rates have gone up and you were notified.” I said I wasn't but got a locked down rate for life but lost the HD and 200 channels. I do not have time for this. This is a scam that AT&T just bulldozes you unless you get the premium package. Listen, I do not want anything for free and $150.00 is my budget.

I am so annoyed of the billing disputes that I am waiting for DirecTV to call me back and get it all in writing. AT&T should be slammed and slammed hard for the phony billing practices. Also, if you do not have the correct contact number, you will be sent around the horn to different areas until you finally hear a dial tone which meant that they hung up on you. Everyone who has AT&T knows all this is true. We are getting ripped off because they do what they want, whenever they want. I will not even go into some AT&T guys coming to my house to fix small issues. Disaster until we did get a guy who I admit knew his job thoroughly and should be complemented. FCC should look into AT&T billing. Thanks.

It is important to know that the night before I left the US, I did go to the AT&T site to get the information, and the site was not available. I made all of the screen shots referenced here, assuming I might need them. In 17 minutes, while browsing AT&T for roaming charges information, the movie kicked-in in my iTunes, and somewhere around 70mb were downloaded to my computer, before I got disconnected, no luck finding anything useful. When I got back to the US in January, I received the bill for my connection on the island, $1,700.00 for a half an hour! 4 times more than my entire vacation. Since then, I spoke with at least 5 different representatives, who each promised to help and talk to their supervisors. There should be notes on my account. The last representative asked me to hold off, and not pay until someone calls me to talk about my bill.

Today, AT&T suspended not only my personal account, but my entire family's account, without talking to me first. I did pay all of my charges for a regular phone, and the only amount I owe AT&T is that roaming charge from my vacation. There are many irregularities, and inaccuracies in their work. Their website is confusing and not usable, which caused me to owe them so much money. Please help me figure it out with them. Like I said, I have all screen shots of screens in my possession, to prove the lack of usability. The economic damage is unheard of. I have to pay thousands of dollars for connecting to AT&T for a half an hour, just because their site was not available when I had to double check, before the vacation. Please help.

AT&T wants a $100 deposit and autobilling via credit card in order to restore my service, in addition to regular fees despite the fact that this situation is due to employee error and that AT&T acknowledged as such. As of yet, I have yet to be refunded for the payment that I made to them. My internet service & phone has been cut off as a result.

I was very angry that they wanted me to take responsibility for their error. With them, it was their way or I was IL. I finally sat down with my laptop and it took me 7 hours to reconnect my laptop to the printer. The reason for all of this was that I kept getting missed signals from the modem. 6 techs later, the problem isn't as often but still occurs. I think I should get my money back ($99.00) because they did nothing except tell me I needed to buy some hardware compatible to their equipment. I am getting nowhere with them, even though they caused a great deal of stress.

After several weeks and no reward, I contacted AT&T, to inquire why I had not received my reward. I was then told that I was disqualified, because I had not fulfilled the requirements to receive the offer. I still have the letter from their reward center stating that I would receive the reward. I was so outraged by their response, that I filed a complaint with the FCC for deceptive and false advertising.

When I received a response from the FCC stating the matter was being looked into. I then received 2 calls from AT&T. In the first call, I was told that the complaint I filed with the FCC had escalated to the corporate level; that was the entire conversation. Then in a couple of hours, I received another call from AT&T. The person stated that even though I was disqualified for the reward, they would give me a $100 credit on my bill. I have not received my current bill, so I don't know whether or not I received the credit. I do believe the ad was deceptive.

I also asked them to see why my internet DSL is still not working. I was put on hold, transferred around for 8 hours on Monday, Tuesday, Wednesday, and now it's Thursday, and I am still on the phone, because I do not have internet, and my U-Verse is still not connected. I have been without internet since Monday, and I have lost a lot of business. I have been pulling my hair out, and can't do anything about this, because no one is helping me. I don't know what to do. Please help me as I am having a nervous breakdown, and have an appointment to see the doctor. Please help! I'm having anxiety attacks, and have an appointment to see a doctor. This company really physically damaged me.