Progressive Renters Insurance Reviews

Worst company ever! Beware of them because I had a renters policy and had a water heater emergency that I lost a lot of my belongings and it has been over 100 days in review with them and they came back with a 110.00 payment. When it cost me over 4000.00. Not to mention I had fines from my HOA for having my damaged items on my patio since I was told I couldn’t throw them out until they were approved to be trashed. You’re not able to cancel your policy until the claim is done either. The claim adjuster I had is terrible. She never called back, skipped our appointments, had excuses for everything. She even had a fake supervisor name on her voicemail. I finally called and got the real name of her supervisor. I think she retaliated against me for calling her supervisor. I cancelled my auto policy months ago because of rate increases for no reason but I’m stuck paying my renters until the claim ends.

I was required by my rental agreement to carry renters insurance, so I paid Progressive in full for an entire year, expecting that if something awful ever happened, I’d at least have the protection I was paying for. What I got instead was one of the worst experiences of my life. When my home burned, I was left with literally nothing — no clothes, no shoes, no glasses, no phone, no walker, nothing.

Progressive Will Abandon You When Things Go Wrong! Our recent experience with Progressive has shown just how unprofessional and irresponsible they are. Our car was sent to a Progressive network shop (Caliber Collision Milpitas) for minor repairs. When we got the car back, the airbag warning light was suddenly on. This had never happened in the 10+ years we’ve owned the vehicle. We have before-and-after photos of the dashboard that clearly show the airbag system was perfectly fine before the repair. We provided proof that the light wasn’t there before the repair (including dashboard photos), but Progressive refused to take responsibility. They told us we had to pay out of pocket to go to a dealer for a diagnostic test. That alone was unacceptable—they should be the ones investigating a post-repair issue, not us!

I got a Rental insurance policy with Progressive and 2 Months later they said I had to replace the roof, trim the trees and put up handrails on both porches. I think I had only 30 days to get this completed. If not they were going to cancel my policy!!!

I don’t like their billing practices. My bank shows my payment is processed but Progressive keeps sending inaccurate billing notifications threatening cancellation. I will be switching coverage next billing cycle for sure.

My mother, her friend and my husband and I all had rented a property. It was part of the rental lease to carry rental insurance and we had a fire in the building. Somehow we were all taken off except laura (mom). Policy went from $10,000-$40,000 but they covered us. After 9 months my mother got check and said insurance company said she can do whatever she wants and doesn't have to give us ** when we filled out 3 individual content forms. I am not happy. I feel this all could of been prevented if insurance would of just gave 2 individual checks. She has had check for 2 weeks and won't give it to us.

I had Progressive Renters Insurance, and I moved out of my apartment to my house. It took me 20 minutes to speak with an agent to cancel my renters' insurance. Why is taking so much time waiting on the phone to take care of something very simple? Do you think I will ever consider Progressive when I choose renters insurance next time?

I have been a Progressive customer since 2009. I currently have 3 active policies including pet insurance for my 2 year old rottie rescue with no history of biting and aggression and got denied renters insurance due to his breed. They didn’t ask for any history or records. They just asked ‘do you have any dogs with this breed or a mix of them’ and listed your stereotypical ‘aggressive’ dog breeds and then I got told they cannot provide me a quote because of my dog, who they provide pet insurance to. Disappointed and disgusted with them. After 13 years of using them I will be moving on and finding a different company.

Not the cheapest quote entirely. Has more exclusions than other insurers. Example you have to have addition in coverage for certain perils. IE watches. Other companies' renters already include that for the same premium.

Progressive insurance as a whole has really been horrible since the pandemic started even if it was their fault. It's still charged fees, wouldn't tell you about special departments to talk to because of the virus and then hound you like crazy if you miss a payment on anything and then cancel you and then threaten to turn you into collections all within a short time. Even if you call them over and over trying to figure out a solution.