Northwestern Mutual Life Insurance

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Consumer Reviews and Complaints

Satisfaction Rating

HAPPY with our life insurance company, North Western. Our friend is our life insurance agent and we are all set and happy with our provider. If we ever have any questions or concerns, we get them addressed right away.

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Although the premiums may be a bit more than other companies, Northwestern Mutual has a long history of doing the best thing for the customer and I know they will be there when my family needs them.

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I like that I only get a letter once a year to ask me about my changes. I have the option of being called or not, depending if I need to change anything. I also like that when I became disabled, they let me know that they would pay my premium. I am currently filling out the paperwork now, but look forward to that option. I signed up when I was 18 and didn't realize I'd ever need that option.

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Have used them for many years... Professional and responsive to our needs. Love using them and will highly recommend them to family and friends. Shop around and you won't find a better insurance company to choose from!

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My agent is not pushy and is flexible with my unstable income but helps me to set money aside for insurance. Northwestern Mutual also assists with financial planning so it has been extremely helpful to take control of my finances so that I may aspire to financial freedom.

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Satisfaction Rating

My life insurance is pretty basic, just enough that I won't have to worry that my son is taken care of. As a single mom, I don't have a lot of extra money so I only got the most basic insurance.

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Northwestern Mutual Life is an outstanding insurance company and provides me with the insurance I need to take care of my family in case something happens to me. I have a whole life policy with them and it builds cash which I can borrow from, if need be. My agent is an outstanding gentleman that has been my agent for almost 25 years. When he comes across something that he thinks might benefit me and my family, he calls and makes an appointment to come and see me. Usually he's right on with his recommendations and I am extremely pleased with him and the company.

Satisfaction Rating

Purchased a policy years ago. Has cash value and we have actually borrowed against it at one time. I never hear from the original selling agent nor another agent - so they are probably losing business - definitely from me and my husband.

Expert Review

Neal FrankleLife Insurance Contributing Editor

Neal Frankle is a Certified Financial Planner in Los Angeles. He is the publisher of, an information resource for consumers. He has been a professional financial advisor since 1991 and is the editor of    More about Neal→

Northwestern Mutual Life Insurance is a financial services company that provides its clients various insurance options and investment opportunities. It can aid individuals and businesses to possess a lifetime of financial stability.

  • Specialized planning: Northwestern Mutual creates flexibility through a range of financial options, such as life, disability, long-term care insurance, investment products and services.
  • Guidance: It employs financial representatives who aid clients individually to develop a personalized account using their range of services and plans.
  • Reliability: The life insurance plan has a persistency rate of 96 percent. Such a high persistency rate means a large percentage of policies stay in force through the end of the designated period.
  • Long-term prioritizing: Northwestern Mutual wants financial stability for its clients and want to create long-term value for them. Thus, the company doesn't pursue short-term gains through fads or take unneeded risks.
  • Educational tools: It offers the Northwestern Mutual Learning Center, which helps clients obtain their financial goals through online tools and resources including videos, articles and market information.

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Northwestern Mutual Life Insurance Company Profile

Company Name:
Northwestern Mutual Life Insurance
Year Founded:
720 East Wisconsin Avenue
Postal Code:
United States