Northwestern Mutual Life Insurance

Northwestern Mutual Life Insurance Reviews

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Overall Rating2.9 out of 5
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    Northwestern Mutual Life Insurance Reviews

    ConsumerAffairs has collected 48 reviews and 255 ratings.

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    Page 1 Reviews 0 - 10
    Customer ServicePrice

    Reviewed Sept. 22, 2023

    After my father died, I spent a few years collecting all the policies that my dad had kept on me while he was alive. They were supposed to transfer to me, but it was difficult to get NML to pay attention long enough to send them to me. They still wanted me to pay them, but they wouldn't transfer ownership. I only got them to act A YEAR LATER, when I stopped paying.

    After that, working with NML has been a nightmare. Every conversation has been a hard sell. I called to indicate that it was too expensive to keep each policy and I had to drop one. I had to listen to a hour long conversation about why I really needed to buy more. Get a fiduciary. NML pretends to want to help, but they only want to help themselves.

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    Reviewed March 14, 2023

    I came on here to check the reviews of this company because of a phone call I just received from the financial advisor. I missed a call and when listening to the voicemail it was from a guy named Nick who "got my information from his cousin Bo." Bo told him that I was a good person to connect with and he wanted to reach out.

    Now, this would normally sound suspicious however, I run my own business. It's a training business and people are always referring their friends and family to me for services so that's what I thought it was in reference to. When I contacted him back, he stated that him and I first connected on LinkedIn a few months ago (lies...I had just set up my LinkedIn in February) and that his cousin told him that I might be in need of these financial services (more lies...I already have several life insurance policies and an accountant that I'm happy with). I told him that I would call him back when I cleared my schedule and came straight here to read the reviews. I am absolutely happy I did. Plus, I refuse to enter into a business agreement with anyone who starts the relationship off with lies. There's nothing good to come from that.

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      Customer ServiceStaff

      Reviewed Sept. 27, 2022

      Started eight years ago, advisor was at the house once a month until the investment was made then it was fewer and fewer then when I wasn’t adding money it was hardly ever. Then could never get a hold of anybody and unfortunately apparently he’s the only one that can do anything with the account nobody at the main office has a clue. Example… Tried to reach financial advisor to lock up money. He was on vacation. I needed it done now. I called the office The advisor on the phone told me if I locked it up I wouldn’t be able to reinvest more than $100,000 of that money. So I did not do the transaction.

      After the bottom fell out financial advisor got back with me told me she was wrong. My lawyer told me she was wrong. Just a sham company. Definitely go with a fiduciary. At least they are bound by law to do what’s in your best interest not theirs!! If I could give zero stars I would!!!! Fisher investments. A good honest company. My regular bank works with me better than a financial institution? So if you’re about ready to give some money up and you’re being treated like a king or a queen. Don’t say I didn’t warn you.

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      Customer ServiceStaff

      Reviewed Aug. 4, 2022

      This review is specifically for Giordano ** out of San Francisco, Ca. He does not care to remember important investment numbers agreed upon in meetings but does take the time to make a long list of people from your social media that he wants you to refer him so he can make more money off of you. He will uncomfortably list out each person and then make you feel bad for not agreeing to refer them. He will also debit your account without telling you in advance. He initiated money to be drawn from my account for an IRA then in our next meeting asked me how much I wanted to contribute each month.

      This had me very concerned as the money had already come out. When I asked him where that money went he said he wasn't sure but would find out. This was extremely unsettling and I requested to cancel all contracts the next day. This was more than a month ago. Gio never even responded to my email request to be refunded but I was sent electronic documents to sign for canceling. Now I find out that I am not able to get my money back until 6 months of paying into the policy that has already been cancelled. There is an extreme lack of transparency here. I wouldn't recommend Gio or Northwestern to anyone.

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      Reviewed June 21, 2022

      After paying very high premiums for over 20 years, now that I need assisted living, they are doing everything they can to deny me coverage. I’m 90 years old with many ailments, but according to them, I’m not qualified. What a waste of my money. I have nowhere to go for help.

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      Customer ServiceStaff

      Reviewed May 12, 2022

      I have been a customer of Northwestern for 30 years and have encouraged my family to buy products from the company. I deal with agent, and he has only met my husband or spoken with him on a few occasions, and I have made every insurance decision for my immediate family. We have 9 policies with the company. However, I always feel like he would rather deal with my husband. Recently, I had a need to contact the billing department directly instead of the agent. I didn't want to call him because he always tries to sell us more insurance and I didn't have time for that today.

      The billing department could not help me because I am not "authorized" to speak with them. Even though I have my own money, pay for all our insurance, and I am the one who meets with the agent, he listed my husband as the only person who can modify or handle the billing on our account. 30 years! It is so simple to list us both. I have great credit, so this is frustrating. Now, my husband will have to call because women are not valued the same. Looking for a new company to transfer my policies...

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      Reviewed April 27, 2022

      This entire company is dog water. They treat their customers like TRASH and their employees even worse. DO NOT GO HERE, DO NOT WORK HERE - TRUST ME: THEY DON'T CARE ABOUT YOU. To Northwestern Mutual, anyone is dispensable. If you wanted a little faith in humanity, then never walk through the doors of a Northwestern Mutual. I have been planning my life around the job they offered me, which I accepted, but then they told me TWO WEEKS before my start date that "things aren't going to work out." AFTER I'VE MADE PERMANENT LIVING ARRANGEMENTS AND PLANS AROUND THE JOB. Their entire company is a massive scheme, a ploy to get the most money in the CEO's pockets no matter who they need to take down in the process. I will never take my financial planning needs to Northwestern Mutual. I HIGHLY suggest you do not either.

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      Reviewed Jan. 25, 2022

      Claimed to be the best in the market place. I subscribed whole life insurance with them, was 4 months into the contract when they found out about a tax issue and had to cancel my contract. They didn't offer any proper solution. Very unprofessional. Stay away.

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      Customer ServiceStaff

      Reviewed Oct. 16, 2021

      As soon as I provided all the documents, they start to take money from my account, my agent did not answer my calls, I never had a policy, I speak English and Spanish, I decided to call customer service in Spanish and the service was even worse. I recommend stay away from this company.

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      Reviewed June 17, 2021

      I have a life insurance policy that I requested in December to close. I am not paying any more premiums so they are taking the premiums out of my cash value. Charging me 8% loan on this. Run from these scammers. We have had this policy for over 30 years. I no longer want or need this insurance.

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        Northwestern Mutual Life Insurance author review by Neal Frankle

        Northwestern Mutual Life Insurance is a financial services company that provides its clients various insurance options and investment opportunities. It can aid individuals and businesses to possess a lifetime of financial stability.

        • Specialized planning: Northwestern Mutual creates flexibility through a range of financial options — such as life, disability, long-term care insurance, investment products and services.

        • Guidance: It employs financial representatives who aid clients individually to develop a personalized account using their range of services and plans.

        • Reliability: The life insurance plan has a persistency rate of 96 percent. Such a high persistency rate means a large percentage of policies stay in force through the end of the designated period.

        • Long-term prioritizing: Northwestern Mutual wants financial stability for its clients and want to create long-term value for them. Thus, the company doesn't pursue short-term gains through fads or take unneeded risks.

        • Educational tools: It offers the Northwestern Mutual Learning Center, which helps clients obtain their financial goals through online tools and resources including videos, articles and market information.

        by Neal Frankle Life Insurance Advisor

        Neal Frankle is a Certified Financial Planner in Los Angeles. He is the publisher of, an information resource for consumers. He has been a professional financial advisor since 1991 and is the editor of

        Northwestern Mutual Life Insurance Company Information

        Company Name:
        Northwestern Mutual Life Insurance
        Year Founded:
        720 East Wisconsin Avenue
        Postal Code:
        United States