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Reviewed Sept. 10, 2016
I was happy with the process, got the doctors I wanted, and I didn't have to wait for months to be accepted which usually I have issues with this. Everyone was friendly and understanding. They knew and understood their job which was great when they could explain my options. They knew what they was talking about when helping me understand. The coverage is amazing, got the doctors I wanted and more. Also they are simple about special doctors and other services too. Wasn't difficult and that makes me happy. I couldn't be more happier, not only just for me, but my family as well. Good doctors, good service, good choices, I feel comfortable with this service.
Reviewed Sept. 9, 2016
Well what can I say that everyone else hasn't? It's slow. I have to call back many times to take care of a problem. Accounts always slow when you need them and screwing up my accounts. To get to the point, you're customer service is **. I didn't know where you hired the people you have but they're stupid. I can't say anything bad 'cause they got the job done. It took a long long long long long time but they got it done. The price was ok but it looks great. I can afford it most of the time. I can't cancel my plan the next day. Pretty ** thing to do.
Reviewed Sept. 8, 2016
I've lost my card and had to submit a claim. And they handled it very well. Payment was made promptly. And all future payments were submitted on time. And never affected my credit. I never had to deal with customer service but the people I talk to when applying for the insurance were very helpful and very polite. They covered all my medical needs. Very low deductibles. Also had coverage on wife and kids. And they provided very good coverage. I would highly recommend Highmark. The value for medical insurance is very reasonable and affordable. For all of my medical needs. With very low deductibles.
Reviewed Sept. 7, 2016
Customer service is top notch. They make you feel like a person and not a number. I even signed my mom and dad up for this insurance. Filing a claim is very easy!!! Customer service is great! The wait time is not long when you call. They are able to answer all of your questions and if they don't know the answer they will find someone to help you. The cost of the insurance is comparable with other insurance companies. The deductibles are very reasonable. I only pay 20 dollars for an office visit. You always get what you pay for. The value is comparable to other insurance companies. Actually, the value is better. Our school district uses Highmark as well.
Reviewed Sept. 5, 2016
Claims process was easy and not stressful. They made everything easy to understand whenever we had questions regarding any bills we received. Customer service was great and everything was pretty much available online on their site. The wait time to speak to a customer service rep was not always quick but that was expected. They also called often to follow up on certain phone calls. Coverage was good. I am sure it could have been better but the employer we had coverage through was responsible for the choices we had. I would recommend Highmark. We paid a high premium through my husbands employer. When I had it with my employer prices were great. Plus I had better coverage especially while I was pregnant.
Reviewed Sept. 4, 2016
I've never had any issues with the claims processing with my coverage from Highmark. Highmark was very convenient and easy to understand. I only contacted customer service one time about a claim that wasn't covered. They were very kind, helpful and patient, and took care of the claim for me. They walked me through everything that could have gone wrong so I could understand where the miscommunication was. The coverage was great! I was hardly left with anything to pay after Highmark made their payment to my providers. I kept all of the same doctors, specialists, and stayed with the same hospitals and outpatient clinics. For the amount that I paid for Highmark, it was definitely worth the price. It was the best insurance coverage I have ever had. Low copays, small out of pocket fees, nothing costs too much with Highmark.
Reviewed Sept. 3, 2016
Quality customer representative who make it Very easy to file a claim and getting reimburse for out of pocket funds. The usual claim and reimbursement process was resolved in under a month! The staff was very knowledgeable and extremely helpful. They made it very easy to sort out hospital Bills and turned an unpleasant experience into something that could have been a lot more tolling. All in hospital stays are covered. Prescription copays are not that high and routine visits were great. Had a wide range of Drs that accepted. I got a great bang for my buck. It was required by my employer and it was definitely worth paying for. Would see not recommend opting out.
Reviewed Sept. 2, 2016
My health care worker usually took care of my claim forms because I don't see too good. They usually took care of all my paperwork for me. It covered all my doctor's appointments for me and it also covered my eye doctor and specialist doctors that I needed to see. It also covered all my prescription. It was an excellent value because my husband work paid for the policy. We only had to pay a small deductible. His employer paid for everything else. So it was an excellent value.
Reviewed Aug. 31, 2016
They never paid for my husband's back surgery. It was very expensive and we had to take our savings out to pay for it. The doctors were kind enough to lower the price for us. No one would help us. When we called they didn't know what was going on. They didn't care about my husband or any of us. They treated us like a piece of **. They never paid for surgery. EVER. It was like why bother having healthcare insurance?! I want to switch but, I live in WV and that's the only available choice. Terrible! Everything is terrible about this healthcare. They just treat you like a number no matter what. Don't even care about you at all.
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