Highmark

Highmark

 2.4/5 (40 ratings)
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
Find a Health Insurance partner

Looking for short term health insurance?

Shop plans on Health Network now

Get quote now

About Highmark

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Looking for short term health insurance?

Shop plans on Health Network now

Get quote now

Highmark Reviews

Recent
  • Recent
  • Oldest
  • Most helpful
Any
  • Any
  • Rated with 5 stars
  • Rated with 4 stars
  • Rated with 3 stars
  • Rated with 2 stars
  • Rated with 1 star

A link has directed you to this review. Its location on this page may change next time you visit.

How do I know I can trust these reviews about Highmark?
How do I know I can trust these reviews about Highmark?
  • 3,768,994 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 2 Reviews 10 - 40
Rated with 1 star
Verified Reviewer
Original review: July 13, 2020

Getting worse! I'm in a Hoveround for the last 10 years, first hoveround, no charge, second hoveround, 700 dollars, it's time for a third one, Hoveround don't deal with Highmark no more! So no new hoveround unless it's out of pocket!

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 27, 2020

This health insurance company is grossly mismanaged, morally bankrupt, and predatory. My health insurance through BCBS was dropped without my knowledge. However, they still took near $600 dollars from me after my drop, but refused coverage for my medical needs. After my insurance did not respond when a hospital ran my information, I called to see what the problem was. I was told I had been dropped months ago, and that I was outside my appeal period. However, it was IMPOSSIBLE for me to appeal, as I was not made aware that I had been dropped.

After several hang ups and empty "we'll get back to you" phone calls through customer service, I visited their offices in person. I sat in front of a representative, openly weeping, after I was told to wait until November to enroll for 2021. I am sick, and have gone under anesthesia 3 times in 2019 for various issues and tests. The precise nature of my illness is still undetermined, and a full year without medical insurance puts my health in extreme danger. The dispassionate representative told me in monotone to "take a deep breath". Additionally, I was told that I had been dropped due to "unemployment", despite being privately insured and employed for over 2 years at the same business.

Highmark BCBS has stolen from me and cited false information for an insurance drop, and then neglected their obligation to inform me of the drop. This company is more interested in saving themselves money (by dropping a high cost patient) than the life of a human being. Disgusting business ethics, and a shameful display of prioritizing profit over people.

11 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 17, 2020

Blood work at a in network provider is not actually covered. Upon trying to review my benefits booklet online I'VE come to find it's currently unavailable. While still logged into my account I decide to search for other plans when I come upon my plan with full explanation of benefits. In there it states that blood work is covered if the deductible is met or not. After speaking to a customer service rep who informed me that it falls under the new year deductible of $800, I told her about what I found. She said sometimes they make adjustments when the new year begins! Yet it does not say anywhere about this so called adjustment, besides the fact I would think anyone with this plan should be notified! THIS IS FALSE ADVERTISING about health plan coverage!!! BEWARE!! I don't believe this is legal and intend on pursuing this further!!!

13 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 4, 2019

Highmark BCBS of DE completely scams unknowing consumers who have done their research and due diligence and attempts to uphold them to standards of fact finding that their staff is not even capable of. Example: I have Highmark BCBS of DE with an annual deductible of 2k and only in network providers are covered. Great. I reside in NYC and see an endocrinologist in RI - ALL confirmed in network providers based upon information in my customer profile on their site. I get blood work 2x as ordered by my doctor in RI (I have been following this process for 6 years). I hit my annual deductible far in advance of these visits so I am like great, finally 100% coverage. I receive bills for this lab work that was at an in network provider so naturally I think this is an error. This goes on for months of back and forth with LabCorp and BCBS.

Bottom line they are saying I am responsible because while I have BCBS of DE this lab while in network for me is not in network for BCBS of RI - AN INSURANCE PLAN I DO NOT HAVE. How would any consumer ever know that this was even possible? In fact in the many times I called none of their staff new it was possible - it took months of research and untangling to even figure out the reason it wasn't covered. So I appealed naturally thinking any rational human would see that this was a clear error and blatantly takes advantage of unknowing consumers. Nope they denied it saying I should have known and now if I'd like to appeal again I can pay a $75 filing fee to do so. This is the epitome of why consumers have such a strong distrust within our healthcare system. Please see attached where it says it's out of network for BCBS of RI - I HAVE BCBS OF DELAWARE!!!!

17 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: Oct. 2, 2019

It completely 100% disgusting that NO insurance company considers dental health a major part of the insurance!!! Most heart doctors and lung doctors wont see you until you have had a complete dental clearance because it has been proven for over 30 years now that your teeth affect heart and lung health!! And the insurance companies KNOW this and still screw over the policy holder.

8 people found this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: Sept. 13, 2019

I have to be rushed by an ambulance. Blue Cross Blue Shield tells me that I will be paying the full amount of for the Ambulance service. BCBS did not pay their share being my insurance company because they keep insisting that the Ambulance was Out of Network. Well in fact in my Policy Page 13 under “Summary of Benefit” clearly states that under Ambulance service I will have the greatest amount of benefits that the program can provide. It is always tagged as “Same as network services even if it’s Out of Network and Page 21 under Emergency Care Services it was stated “you’re covered at the higher, network level of benefit for emergency care received in or outside the provider network. This flexibility helps accommodate your needs when you need care immediately”.

In my two formal letter appeal to Blue Cross Blue Shield I keep insisting that it is too absurd that during 911 call you will have to ask if the ambulance that is coming is In or Out of network. Another reason that they gave me when I made a call was, it is useless if they will contribute a payment because the Ambulance service is Out of Network. They have no control of the fee that the Ambulance Company will be charging on me but at least they must do their part based on the policy agreement. I am aware that I haven’t met my deductible so I will be responsible to pay that service however they would have share a payment first then the rest is my responsibility.

11 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 25, 2019

I have not been able to sleep in my bed for over a month, I use a cane to walk & I trip & fall with the numbness. I have pack pain, leg pain & hip pain. I have had 3 spinal surgeries & degenerative disc disease. My last x-ray showed that the disc is completely gone & the other are almost gone. I have been to the emergency room & Blue Cross still says that my MRI is not medically necessary. I only get 2-4 hours of sleep a night because the pain wakes me up. I think I have to sue Blue Cross when I fall & break my hip next.

17 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: April 17, 2019

Have returned to Highmark again, as their customer service is wonderful. Paying $13 a month is reasonable for a Medicare supplement. Doctor choices are excellent; as are pharmacy options. Convenient local office.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer
Original review: April 12, 2019

I've always had good experience with Highmark. Customer service is friendly and knowledgeable. Health coaching outreach was appreciated. Wide selection of consumer tools to support informed decisions.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 19, 2019

My father had a stroke and we are supposed to have 100 days of coverage in a skilled nursing facility. They stopped payment on both the skilled nursing facility AND his physical therapy after only 20 some days. Heartless.

14 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 11, 2019

We have a recurring policy with them and my wife had two hand surgeries. One in Oct 2018 which was mostly covered. In November I removed one dependent from the policy and it send them into a tailspin. They charged $200 more than the monthly premium and the after numerous calls reduced the premium to 4 times the original premium. Before I made the change I called and asked if her upcoming second hand surgery would be covered. They said yes, however every time you call this place you get a new rep and have start all over again. Well the Dec 2018 was not covered and applied to a new deductible and not out pocket similar to the surgery in October.

Seven calls were made when it was finally escalated to an investigative unit who finally told me they would not cover it and I am responsible for the entire bill. They will not connect me to this department as they claim they do not have extensions. Stay away from these people if you possibly can as they don't give a damn about their policyholders and can't explain reasoning as to why the second surgery was not covered.

8 people found this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: Jan. 28, 2019

My husband is required to get insurance for his job, and my job mandates Highmark. Since we have to have two insurances, we just buy the catastrophic plan for my husband's which is the cheapest. They rarely cover anything, but since his birthday is earlier in the year, they are supposed to be primary and Highmark is secondary. Long story short, I have spent countless hours trying to get Highmark to provide maintenance of benefits. Many, many phone calls. Eventually, I learned that the most effective way is to go through their message center and send the EOB from the other company. This is ridiculous because the other insurance is also affiliated with Blue Cross. Even when I do this, sometimes it takes several attempts to get the maintenance of benefits to be provided.

My husband and I have excellent credit, and I am terrified that our credit rating will be harmed because we are not paying bills that we should not have to pay for. I don't understand why they will not just put a note on our account to provide the maintenance of benefits. There are also services which are surprisingly not covered, such as newborn care when my son was born in the hospital -- ordinary birth expenses. If I could go with another company, I would.

6 people found this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: Nov. 16, 2018

I've tried phone calls, chats and working with my internal Admin of our account. I never received my reimbursements.The first request was in mid September. I was then told that I would receive a check on 9/25. They have sent me numerous false statements showing that I was reimbursed. I have called the 1-800 number on four different occasions. They keep hanging up on me with no solution. I tried chat and they disconnect my chat line. I was told they would finally reimburse me via direct deposit this week. Still nothing. The first excuse was the person in the office that works on that is gone. The second excuse was their computers are broken. Still no detail provided to me on my dollars owed. No money reimbursement provided. The last person Susan ** told me to call Lindsay and have a Happy Thanksgiving. Gee thanks.

7 people found this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: May 7, 2018

I have been suffering from pain and numbness since Feb 3. I have had an X-ray and nerve tests, still no diagnosis. My Dr wrote a referral for an MRI. They denied it stating I needed proof of pt or chiropractor for last 6 weeks. Highmark has been paying for both since February so why do they need to prolong my pain and suffering while I get a letter from my chiro that what they have been getting paid for since February really happened. What a bunch of jerks! Wish I had UPMC!

11 people found this review helpful
Rated with 1 star
Original review: Nov. 24, 2016

I sprained my ankle almost 3 months ago. Had several x-ray which came back normal. I have been in extreme pain with my foot. Tried several different braces with no relief. With severe swelling and ankle and foot pain how can an insurance company do this for insurance that I pay for? I have exhausted all avenue on my own. My attorney with be contacting you regarding this matter. This is going to turn into much more than a rejection of a MRI. Because you have a bunch of idiots working in your authorization department. I do authorizations at my job. I work with NaviNet. I know.

19 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 2, 2016

Having had shingles already at 53 I spoke with my doctor and he wants me to have the vaccine as once you have shingles you are at higher risk to get again. I had no idea you could get again and that is not something I ever want again. My immunity was for a few years so now I need to get the vaccine. I cannot get it covered since I am not 60. Even with my doctor's orders, NO... Our contract says 60 and we make the rules. No way to argue the point, ask for a variance, nothing... So where do you complain? I asked what options I had to try and get this covered. The options given by Susan at the Highmark - supervisor - was have the vaccine and pay for it. That is an option that you have. When you are denied coverage you can appeal, however the contract says 60 so it will not be covered. No way to formally request any variances in insurance. Does not seem like the way it has always been.

16 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Sept. 19, 2016

They randomly select medications to not cover anymore. Some patients NEED them but just continually get denied life altering medications. Never spoke with anyone that was rude or mean. They are just relaying information. It's to their fault. They offer help as much as they can but their own options are limited. Generally speaking, the coverage is good. Their internal policies are what I believe to be the problem. Plus, they could add a much easier and faster process for people needing exemptions. I was able to see a reputable doctor that fixed up all the issues I had going on. He helped me maintain the battle of getting healthy both mentally and physically.

10 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: Sept. 16, 2016

I never really had any issues with the claims processing. It usually went through and I never had to file any claims. Of course if I had it probably would have been OK. Never had any issues with customer service because I never had to talk to them unlike many insurance companies I have had in the past. Still can't believe I'm no longer with Highmark. I had to change primary care doctors because they were not covered under my insurance plan, doctors I had been going to for years. I had to pack up shop and leave the ones who knew me. Overall value was decent because I got it through my union, however 2200 a quarter still seems pretty expensive to me considering the company also matched the payment.

3 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: Sept. 15, 2016

My major use of claims processing use was for my daughter and the hospital or doctor's office usually handled that as soon as I gave them my card so there was little effort on my part. During the five years that I used this provider, I never once had to contact customer service regarding any issue. The coverage options are extensive and include single and family plans with usually three different tiers to choose from to meet every customer's needs. Through my employer I only paid $50 per paycheck for a family plan which included my wife and daughter with dental and vision also included so I don't think that can be beat.

3 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: Sept. 14, 2016

Very hard to send claims through. My son broke his arm and needed surgery last year. They sent me the bill once and I called to ask if it's covered and they said "sure, not a problem, just pretend you didn't get the bill". I did as they said and the hospital sent another bill, then another, and another. It took almost six months for my claim to go through and for me to stop receiving bills. They try very hard to make you satisfied and to ensure that you are completely taken care of all your needs. Never leave you until all of your questions have been answered. Everything is always covered. Whenever I put a claim through it's covered. Also, I barely have any co-pays and they are always ten dollars or less. Great value! I get it through work so I don't pay anything but co-pays and that's a great value to me. I strongly recommend it because most companies use this insurance.

3 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: Sept. 11, 2016

I've lost my card and had to submit a claim. And they handled it very well. Payment was made promptly. And all future payments were submitted on time. And never affected my credit. I never had to deal with customer service. The people I talk to when applying for the insurance were very helpful and very polite. They covered all my medical needs. Very low deductibles. Also had coverage on wife and kids. And they provided very good coverage. I would highly recommend Highmark. The value for medical insurance is very reasonable and affordable. For all of my medical needs. With very low deductibles. Highly recommend this insurance company.

Be the first one to find this review helpful
Rated with 3 stars
Verified Reviewer
Original review: Sept. 10, 2016

I was happy with the process, got the doctors I wanted, and I didn't have to wait for months to be accepted which usually I have issues with this. Everyone was friendly and understanding. They knew and understood their job which was great when they could explain my options. They knew what they was talking about when helping me understand. The coverage is amazing, got the doctors I wanted and more. Also they are simple about special doctors and other services too. Wasn't difficult and that makes me happy. I couldn't be more happier, not only just for me, but my family as well. Good doctors, good service, good choices, I feel comfortable with this service.

Be the first one to find this review helpful
Rated with 3 stars
Verified Reviewer
Original review: Sept. 9, 2016

Well what can I say that everyone else hasn't? It's slow. I have to call back many times to take care of a problem. Accounts always slow when you need them and screwing up my accounts. To get to the point, you're customer service is **. I didn't know where you hired the people you have but they're stupid. I can't say anything bad 'cause they got the job done. It took a long long long long long time but they got it done. The price was ok but it looks great. I can afford it most of the time. I can't cancel my plan the next day. Pretty ** thing to do.

Be the first one to find this review helpful
Rated with 3 stars
Verified Reviewer
Original review: Sept. 8, 2016

I've lost my card and had to submit a claim. And they handled it very well. Payment was made promptly. And all future payments were submitted on time. And never affected my credit. I never had to deal with customer service but the people I talk to when applying for the insurance were very helpful and very polite. They covered all my medical needs. Very low deductibles. Also had coverage on wife and kids. And they provided very good coverage. I would highly recommend Highmark. The value for medical insurance is very reasonable and affordable. For all of my medical needs. With very low deductibles.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Sept. 7, 2016

Customer service is top notch. They make you feel like a person and not a number. I even signed my mom and dad up for this insurance. Filing a claim is very easy!!! Customer service is great! The wait time is not long when you call. They are able to answer all of your questions and if they don't know the answer they will find someone to help you. The cost of the insurance is comparable with other insurance companies. The deductibles are very reasonable. I only pay 20 dollars for an office visit. You always get what you pay for. The value is comparable to other insurance companies. Actually, the value is better. Our school district uses Highmark as well.

3 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: Sept. 5, 2016

Claims process was easy and not stressful. They made everything easy to understand whenever we had questions regarding any bills we received. Customer service was great and everything was pretty much available online on their site. The wait time to speak to a customer service rep was not always quick but that was expected. They also called often to follow up on certain phone calls. Coverage was good. I am sure it could have been better but the employer we had coverage through was responsible for the choices we had. I would recommend Highmark. We paid a high premium through my husbands employer. When I had it with my employer prices were great. Plus I had better coverage especially while I was pregnant.

Be the first one to find this review helpful
Rated with 4 stars
Verified Reviewer
Original review: Sept. 4, 2016

I've never had any issues with the claims processing with my coverage from Highmark. Highmark was very convenient and easy to understand. I only contacted customer service one time about a claim that wasn't covered. They were very kind, helpful and patient, and took care of the claim for me. They walked me through everything that could have gone wrong so I could understand where the miscommunication was. The coverage was great! I was hardly left with anything to pay after Highmark made their payment to my providers. I kept all of the same doctors, specialists, and stayed with the same hospitals and outpatient clinics. For the amount that I paid for Highmark, it was definitely worth the price. It was the best insurance coverage I have ever had. Low copays, small out of pocket fees, nothing costs too much with Highmark.

Be the first one to find this review helpful
Rated with 4 stars
Verified Reviewer
Original review: Sept. 3, 2016

Quality customer representative who make it Very easy to file a claim and getting reimburse for out of pocket funds. The usual claim and reimbursement process was resolved in under a month! The staff was very knowledgeable and extremely helpful. They made it very easy to sort out hospital Bills and turned an unpleasant experience into something that could have been a lot more tolling. All in hospital stays are covered. Prescription copays are not that high and routine visits were great. Had a wide range of Drs that accepted. I got a great bang for my buck. It was required by my employer and it was definitely worth paying for. Would see not recommend opting out.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Sept. 2, 2016

My health care worker usually took care of my claim forms because I don't see too good. They usually took care of all my paperwork for me. It covered all my doctor's appointments for me and it also covered my eye doctor and specialist doctors that I needed to see. It also covered all my prescription. It was an excellent value because my husband work paid for the policy. We only had to pay a small deductible. His employer paid for everything else. So it was an excellent value.

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 31, 2016

They never paid for my husband's back surgery. It was very expensive and we had to take our savings out to pay for it. The doctors were kind enough to lower the price for us. No one would help us. When we called they didn't know what was going on. They didn't care about my husband or any of us. They treated us like a piece of **. They never paid for surgery. EVER. It was like why bother having healthcare insurance?! I want to switch but, I live in WV and that's the only available choice. Terrible! Everything is terrible about this healthcare. They just treat you like a number no matter what. Don't even care about you at all.

10 people found this review helpful
Loading more reviews...

Highmark Company Information

Company Name:
Highmark
Website:
www.highmark.com