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Reviewed Aug. 25, 2023
So I've not be able to get in touch with my claims adjusters. Won't answer my calls or respond to emails. At this point it seems like they're hoping I'll just disappear or forget about the claim. If you're shopping renters insurance after reading all the reviews everywhere while spreading the information about this company that uses insurance as a front for collecting money with no actual service in return. I've read great things about Lemonade Insurance anywhere but Farmers or Toggle.
Reviewed Aug. 4, 2017
I tried to take a renters insurance online with Farmers Insurance at the recommendation of my apartment community. After entering all the information, I got an error online. Since I received an error, I thought the policy was not created. As I was in a hurry to take a renters policy, I took with Geico and submitted it. After few days I received an email from Farmers that I need to take some action to complete the process. Since I was travelling, I didn't see that on time. After I came back home, I found that my credit card was charged and I didn't get any email confirmation for the policy.
I called the agent Jason ** and explained it and also called the Farmers customer service and explained the issue and asked to refund my amount and cancel the policy. They asked me to submit the proof of my Geico policy and I have sent it to them on 31st July. I thought the cancellation would have happened and the case is closed. My account was charged again for the current month premium on 4th August. I tried to reach my agent and left a message. I am yet to get an answer. It is completely unacceptable that they keep taking money from my account even after making several attempts to cancel this policy. Service Request: SR# **, registered with Farmers Insurance on 31st July.
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Reviewed April 12, 2017
I needed a very basic policy and something I could afford with a low deductible and replacement cost. I had a hard time finding a company willing to give me coverage for a low amount. I only wanted 5000 in coverage and even that was a lot for a small 1-bedroom apt. I did have coverage for visitors if they were hurt inside my apt. The process from meeting with the agent to the help and advice about taking photos etc. was good. I never had any problems with them answering my questions and helping me set up ways to make payments. This is a good company and I would recommend them. Thanks to their help and advice I would have been well prepared with the photos. I'm sure it would have gone well if I ever needed to make a claim of some kind.
Reviewed March 29, 2017
Farmers Renters' customer service was excellent, always friendly, answered my questions quickly. I never had to file a claim thank goodness so I'll take this time just to say I'm happy I had it and happy I didn't need to use it. There were a few options. I was able to find the one that worked best for me at a better price than other places quoted me. I'm happy with them.
Reviewed March 25, 2017
I have life, home, and car insurance all through Farmers Renters and I am very satisfied. Their representatives are knowledgeable and helpful. It was easy to get through to customer service and they answered all the questions I had. Also, they have easy access to their website. I have not had to put in a claim as of yet but when I do, I am sure they will be able to assist me. I share with others what I think about the company and the policies I have. I am very happy with my policy and I do not plan on leaving this company. I look forward to future business with them.
Reviewed March 22, 2017
The agent was easy to work with. Price and coverage were fantastic. It gives peace of mind knowing all our belongings are covered. Also gave us temporary living costs if the rented property is unusable. We never had the opportunity to file a claim. We have peace of mind knowing that if we had a claim to file our Farmers agent will handle everything for us. There were a wide variety of options to cover our rented premises. Their pricing allowed us to get top rated coverage for less and make certain all our items were fully covered. We had full replacement cost on all our belongings. Additional coverage gave us a hotel and temporary living expenses in case of a loss.
Reviewed March 16, 2017
40 years of good customer paying never had a Renter Claim. Over years of paying I've paid over the years, but when I put in the claim with a Cherise **, this lady or so called lady had an attitude since the start. They come out nice & then send you 25 page document to fill out, make you feel like a criminal. Anyway after calls into the office she is always out of the office and leaves messages she will be back on Friday. When she never calls back or WTF, is going on with your progress. Final not my loss was in excess of $37.500 with a $25.000 limit. This company only settles for $17.500. Why have renter insurance waste of money & the claim adjuster are worthless especially Cherise.
Reviewed Dec. 8, 2016
It is very convenient using the chat functions for any questions or concerns I might have regarding my policy. I have yet to need to use their claims processing department but having the ability to do everything online would make it very convenient. I can just go online and submit my claim in a few easy steps There were a few different tiers of coverage that my husband and I could choose from. We have a very unique living arrangement living in a house of a family member who has home owners but we were able to choose a renter coverage for us. The coverage option is great. It covers all our belongings from head to toe. It is a breath of fresh air to have this extra coverage and peace of mind when renting because we never know what can happen.
Reviewed Dec. 7, 2016
Had good experience with the company. There were no issues or concerns. If I had a question they were quick to answer the question to my satisfaction. I was given directly to the person who could best answer my question and never got passed around and given the runaround when I had a question or a concern. Luckily I never had to make a claim but I am sure they would have handled it with the utmost concern for me, for my family, and for any others who may have been affected. I have no doubt that it would have been handled in a timely and courteous manner.
The whole process was very easy and it was at a cost that I could afford. I really had no issues at all and was able to choose what was best for my budget without much trouble at all. My policy covered as much as I needed it to and at a good price. I never had to worry about whether or not I would have to come up with the finances to cover any loss as I knew the coverage with help with that situation.
Reviewed Nov. 23, 2016
Their customer service was very good. They were always quick to answer any questions that I had. They were always polite and courteous whenever I called or saw them in person. They had quite a few different policy options to chose from. The had ones with high coverages all the way down to lower coverage amounts to meet all your coverage needs. I was pretty happy with their coverage. I felt like I had the right amount of coverage for the stuff that I needed coverage for. The price was decent as well.
Farmers Renters Insurance author review by Matthew Brodsky
Farmers was founded in 1928 in order to provide low-cost insurance to farmers and ranchers. Now, according to the 2014 report by the Federal Insurance Office, Farmers Insurance Group is fifth overall in the personal property insurance market.
Online claims center: Claims servicing is available online or via telephone. Online, consumers can file and track claims, find repair vendors and find emergency lodging in case of disaster.
Farmers inner circle: The Farmers extensive consumer knowledge base is available online and provides consumers with detailed information regarding insurance as well as tips and insights.
Farmers friendly review: Farmers is committed to personal service through its network of local agents. Agents offer customers the Farmers Friendly Review, an annual review of a customer's insurance needs.
Fast online quote: Renters can get a free, no-obligation quote in less than five minutes from the company website.
Online inventory tool: Farmers provides consumers with an online tool to help create an inventory list, which assists consumers in the valuation of their personal property.
Farmers Renters Insurance Company Information
- Company Name:
- Farmers Renters Insurance
- Year Founded:
- 4680 Wilshire Blvd.
- Los Angeles
- Postal Code:
- United States
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