Consumer Reviews and Complaints
Customer service representatives from farmers are very polite, knowledgeable and professional. If you need a basic coverage option I would suggest to go with farmers. I was completely satisfied with the coverage I got from farmers and the price I paid. The claim processing was very quick and hasselfree. There was no delay in the claim processing and was handled by them for most of the part. The policy options are very satisfying and I got the coverage that I was looking for. They suggest policy options with you to help you make the decision in choosing the policy. Best price for the coverage.
The service I have always got from them has been top of the line. I never would need to switch. I love how well they fix anything wrong and are always ready. I've never had to process a claim with them but my cuz has and for him it was perfect. They did everything they say and gave him no hassle thru the process. I found just what I need for my apt when I was looking. I was not wanting to spend a lot and they did just that. Found me the best rate but I'm also protected. The coverage is great. I get all I need and never worry, I like know they got my back in case I need them so I can go on with my life without the worry.
I hate it, it sucks. I'm currently looking for a new one and am trying to cancel out with this company. I tried this out for a month and covered nothing. I am disgusted with this company. It had just wasted my precious money.
Easy to work with on phone and in person. Very affordable rates. Easy website to find and navigate. Very knowledgeable staff and very personable. They have very knowledgeable staff that helps claims process quick and easy. I received payment from a claim in 2 days. They are experienced staff that help a lot. They have many policy options giving the customer many different kinds of coverage and for the cheapest rates possible. Very easy to choose what is needed because of courteous staff. The coverage is adequate to cover all needs that you will need. They offer lots of different options and types of coverage and have the staff trained to help you.
It's a great insurance company that I've used for years. It's really a go-to for all insurance need if you are in need of a good plan. I would recommend this service to everyone. Processing claims is fast and easy. Soon after application is filed follow all procedures and everything is taken care of by the insurance. Policy option is great. Build cash value that can be used overtime. This is a must for any family who has a home & needs & is looking for great coverage. The coverage builds over times that can be used so this is a great plan and insurance that covers all needs for a home owner. Recommend this overall.
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Speedy call time and great customer service. Farmers has some of the most polite customer service reps I've talked to. Always very helpful with questions. I've only had to file 1 claim, but it was handled quickly and efficiently. The service and technicians were top notch. I would recommend this to anyone needing insurance. Not the most diverse policy options, but they have great prices and good coverage options. For a basic needs person like myself, this company is best suited for me. They offer the coverage I need at the best price, but not very diverse in the coverage. If you need basic coverage for a good price, Farmers is the way to go!
Very satisfy with customer service given professional standards company showed in helping me with policy. Very informative employees and helpful any questions I had. Claims processing was handled most professional and was quick and easy personal information needed and customer service was excellent. Agent handled most of claim processing. Was satisfied with my policy the agent laid out for me and type insurance given and type coverage for the rate paid. I am totally satisfied with quality service. Policy and coverage very satisfying, agent set up good amount Renters Insurance I could afford and claim processes was done professional. I'm very happy with coverage.
Customer service took forever. They hardly understood anything on what I was trying to say to them when filing a claim. My claim process became extremely long with this company. Very dissatisfied. Had my adjuster come out and told me I would receive my money with a week to 10 business day. Wrong! It took almost 3 months for them to settle on an amount that I was comfortable with. Their policy was worded perfectly. I could completely understand every little thing. My recommendation to everyone... Always read the small print. Coverage was okay. It was a little high than usual, but I was always told the more you pay for something the better quality you get. However, that was very unlikely with this company.
They were very helpful and answered any questions I had, made sure my coverage was affordable since I was on a very tight budget at the time of my coverage. I've never had to file a claim for anything. But I'm sure if I had to, they would help me through whatever my needs would have been. I know in the past with any question I had and had to call, I would get my answer either that day or the next.
Customer service was very helpful, friendly, always ready to help, very proactive. I wish all customer service reps were like these at Farmers. The claiming process was prompt, very efficient, customer friendly, made me feel like at ease. I would recommend them to everybody. The policy options fit my needs, however I would like to have more discounts, lower rates, and more options to choose from. I was very happy with the coverage. It made me feel safe and at ease and gave me a peace of mind that I will be completely covered when something unexpected will happen to me or my family.
The customer service of this company is very good and very knowledgeable. They are also willing to help you until your problem is resolved. The claims process is very simple and they help you through every step and help you get the most out the process. They also can do it in a quick manner. They have a lot of policy options and make sure you pick the right one with your budget in mind. They also make you feel wanted and appreciated. Their coverage options are the best and are very affordable. They help you pick the right one for your budget and make sure you make payments.
The customer service was very helpful, very thorough and always seemed ready to help and make my service more enjoyable whether there was an issue or not. Very good service all the time. They were very kind, always took care of claims right away and would ask about what the problem was and would say how sorry they were too. They seemed to care.
There were choices for me to choose so I was very happy as I didn't have to just pay for a policy. I was able to look at policy prices and deductibles as well. The coverage was wonderful as I felt taken care of like I wouldn't have to worry in case anything happened. I felt very safe with it. The coverage gave me a piece of contentment and like if anything unexpected happened I would be OK.
Insurance is a confusing topic and our Farmers representative was able to simplify the terminology and policy into ways we could easily understand. All of the paperwork involved is simple. All of the options are designed to suit your needs and provide the best coverage you will need for peace of mind. Our coverage left us feeling like we made the right choice. The coverage is designed to protect us and give us the peace of mind that all renter should want. Sure it's extra money to pay but insurance is a necessary item to have.
Always quick and fast. When I call them, can answer my questions within 5 minutes. They look my account fast, someone there 24/7, 365. They have good prices. They have average prices. I have called other companies so they're fair. I would not change companies. Good rates and they're close to where I live. Everything is in black and white, easy to understand. They have other add-on accounts you can get. Nothing is easier than them. They have three different coverages with different rates so you pick the one you want with good rates. I'm happy with them.
Farmers Insurance is there when you need someone to help, if you have any questions about your policy or coverage, or if you are looking for help with anything at all related to insurance. They have an easy to use website and the claims process is simple and not time consuming. You give all the information necessary to get the claim rolling, then you sit back and wait for it to be processed - and it only takes a matter of a few days. They offer a wide range of coverage options, and they will definitely have something to fit your budget. A representative will also go over your coverage to be sure that you are getting the best coverage for your situation. The coverage options are affordable and they are definitely fair for the price. I am completely satisfied with the coverage I get from Farmers and the price I pay for it. That 's why I've been a customer for over 5 years.
Farmers has the best Customer Service! They are always there for you when you need them and give you the care that you deserve because I think it is needed. Claim Processing is real easy with Farmers. All you have to do is call or go online and start a claim and someone will get to as soon as they can! Farmers Policy Options are very simple to understand and easy to go by. If you have any questions, Farmers will be more than happy to help you out. Farmers Coverage just depends on the person and their needs! You can always call and get a quote and ask if need be! For me, I think they have good Coverage.
Great, helpful people. Easy to do. Different options very helpful. All kinds of coverage for everyone.
Very quick to suit your needs. The staff very well mannered and professional. Hardly ever a wait. I'd recommend to my family and friends. Was asked about my issues and helped, asked if I needed help with anything else I hadn't mentioned. Claims processing was a breeze. Stated my claim and it was processed very quickly, no delays. People were very polite. I didn't feel bad about anything like I thought. I was very comfortable. Policy options were chosen to fit my needs. Although I was asked about every option they were explained thoroughly and we decided together what would be best. Very satisfied with the coverage I got. The people help a great deal. It came in handy when it came down to making a claim. Once again I'd recommend it.
They were helpful in picking out the insurance type that best fit my needs. They did a good job of explaining what is covered under the policy. I never had to use the claims process; however, it seemed easy enough to use based upon the explanation I got from the agent. Your experience may be different. They had a replacement cost of insurance option. It worked by reimbursing damaged or stolen items at the value needed to replace the item. Overall I was satisfied with the coverage provided. It was affordable and covered most everything it needed too. The agents were friend and knowledgeable.
Coverage good but they take their sweet ass time. They think that we have the money and had to pay for the hotel for almost a month out of my pocket and didn't even pay me back and the policy supposed to cover everything. Didn't even cover my plasma TV game console which I had receipts for and everything. My car was damage too and didn't even want to cover that since they said the fire was self started. Yeah left a candle on but didn't do it on purpose. Just because the way I look stereotypes damn white people. Just cause I bald and look like a gang members but yet I more raising my son alone and have been since he was born. Wish I could sue their assessment.
Happy with our Renters insurance with Farmers Insurance company and representatives. They are always checking with us about every couple of months to see if we are happy with our coverage or to notify us if there are new ways for us to save or to notify us of any changes. We are always receiving gifts from them as well as birthday and Christmas cards. If we compare and find any lower rates or monthly premiums, then they will look at it and match it. We have had our policy with Farmers for around 10 years and do not have any plans to change anytime soon.
I have had a very good overall experience with Farmers Renters Insurance. First of all their customer service is excellent. They are always very helpful and understanding. Farmers also offers many different options to fit the needs of their clients. Also the price for your policy is very affordable. There was one time I had to fill a claim. The whole experience was overall easy and satisfying. My claims representative was very helpful, understanding, and pleasant to work with. I highly recommend Farmers to all my friends and family. They are an excellent company and I will continue to use them.
I've been with Farmers for 2 years. Don't know what happened to the girl ** that was my agent so been working with the lady that answered their phone ** for the last 7 months. I let them do the automatic pay and my bill was never what I was told it should be. A little over 2 years ago I was buying and selling cars. Every time I bought a car, I called my car insurance agent and would add the car to my policy. When I sold a car - same thing, called my agent had it taken off. Well I want one car taken out of storage and put the other in, not hard you would think. No I have added on the policy 3 more kinds of insurance and towing, towing I had on the one I had been driving but the car was a crap car why the heck would I add uninsured motorist, property insurance and towing which then created many policy changes I got charged for.
I wanted to see how much renters insurance was, the next thing I know they took 690.00 out of my bank for one month. Found out 200 was for renters insurance I signed nothing for that. Called **. She told me when she called back I was 4 months in the good then the next month they took another 300 and something. What the heck then I'm being charged. Then there's a policy move for over 200. I've been living here for over two years and after over 1100 dollars I supposedly have no insurance. I will never do autopay with any body again. There are so many changes and charges that I did not ask for. 9 policy changes in one month 8 in another trying to understand. Farmers bill is as bad and confusing as my electric bill.
My agent, Lisa **, has failed my fiance and I as loyal customers in every which way possible. I had requested for renters' insurance to be put in our policy in June 2012, but received a quote and told my agent I would call her back to add it after I spoke to my fiance. Well I called her and left 2 messages on her voicemail in August 2012, but she failed to ever get back to me to confirm the renters' insurance. Every month my bill would go up by at least $10, so my assumption was that I was covered for renters and that was the reason behind the monthly amount. Aside from my agent never returning my phone calls, she seemed to always be unorganized and could never figure out what was going on with my policy.
When I mailed her the info she requested (twice), she told me she could not find it but would look for it and would fix the problem if she didn't find the paperwork I mailed her. Very irresponsible if you ask me... but we continued to give her the benefit of the doubt. We then had a fire in our home in November 2012, so I called my insurance to have them help us with our situation. After all, I had left my agent two messages asking her to apply my renters to my policy and since she didn't have an office at the time, she would handle all matters through her voicemails while she worked on the go.
Well it turns out we have no renters' insurance to cover us and help us out while I'm 8 1/2 months pregnant, have a 9-year old to take care of, and nowhere to live as we're weeks away from not having a Christmas... They completely failed to help us out. Our agent completely failed to take responsibility for her actions and not taking care of us as loyal customers. We regret ever becoming insured by this ** company who failed on every aspect to take care of their clients even after mistakes after mistakes were made on their behalf and we excused them... they failed completely. An insurance I would recommend for no one to ever become insured by!
In 2011, we were victims of a break-in, we had a claim filed with State Farm. A few months later, we received a check from State Farm and renewal of our renter's policy. Then a month later, we received a refund of our auto policy that we had paid on a vehicle that we had suspended coverage on. I called and found out that State Farm had cancelled our auto policy 2 months previous without any notice. We were told that we were expected to know when payment was due. So ticked off, we checked around and decided on Farmers. They told us the rates would be high due to State Farm cancelling our policy but at 6 months, it should drop; then after a year, it should drop "quite a bit" as the agent put it.
Six months went by, and rates went up, so did my payment. Their claim was for the payout they had due to a tornado in Joplin, MO. Okay, this has nothing to do with my liability driving. We live in a very rural area. I just got my renewal for the 1-year mark, and my rates increased by 45%! I called the agent yesterday who, of course, is never in the office, and again the excuse was the rates increased. I have never used my ** auto insurance in over 20 years and I am almost 50 years old. They think that I am going to pay $180 a month for two vehicles that are 12 years + old and never had any type of accident or tickets. Part of the renewal documents was a "credit report" piece of ** form letter. We were foreclosed on in 2009, so my credit is shot. We don't use credit at all and haven't since then, no need for it. But Farmers in their infinite money grab has stated they were unable to adjust rates because the address where we live now does not match the credit bureau's address.
Now wait a minute, how does this have anything to do with auto liability? They were fine to take our money the past year without this being a issue. These companies need to be put out of business. Insurance should be an escrow. I'm tired of paying more and more for an undesirable product from companies that can charge whatever they want without any reason for it. Any lawsuits?
This is about unfair premium increase. I have been a Farmers customer for years. I never have filed a claim. I am going through a divorce and moved to a new apartment. In order to receive my mailings, I contacted my agent (Katie ** for Roy Beard), and requested renter's insurance quotes and submitted my new address. The quotes I was given were very high, so I decided not to get the renter's insurance. That same week, I received a bill for $103.92 at my old address. The reason for this charge, I was told, is because now I have a single account and not a combined account (cars/home insurance), and even though I have already paid my bill in full through next January, I suddenly have to pay extra. In addition, they are not using my new address, but still mailing my bills to the old address. I also wanted to keep my new address confidential from my husband. My bill was already paid in full. I have not filed any claims. Is this some type of retaliatory tactic for not having bought the renter's insurance? Is it a penalty for going through a divorce? I feel that this additional premium charge is unfair.
I moved from Las Vegas to Seattle and when I moved to Seattle, I called Farmers numerous times to change the renter's insurance. I was told it would take a while to reflect on the statement. I waited 5 months and I called again and the person I spoke to said no one ever made note of the fact that I moved to Seattle, they still had it under the Vegas address, every record.
I asked them to add my husband to the policy when I moved to Seattle. A year goes by and I have a relative visiting from Europe. I called them to ask about the policy on international driver's referring to the policy number which should have both my husband and I on it. They said they only had me as a driver. I asked, "so my husband is nowhere in this policy?" Yep, for a year and a half he was driving the car and his name wasn't on the policy. Go Farmers!
We finally came to a point where we wanted to cancel. I called about cancellation and this said this is for you and Justin right? Who the hell is Justin, because my husband’s name sure as hell isn't Justin? Guess what?! They had it as Justin all this time. His name is Jack. Justin from Jack, how in the hell?! One can only imagine what they were on. Farmers’ agents are completely inept and indolent.
My husband emailed them with his name on several occasions, wouldn't they have though. Gee, who is Jack? It's listed as Justin here. Nope, guess that didn't raise any red flags with them -DOH! We scanned and sent them our licenses; shouldn't that have the correct spelling on it?! I would rather each ** and die than ever have to go with them again. If life meant no insurance or Farmers, I'd definitely pick no insurance. Please cancel your Farmers insurance, it is perhaps the best decision you can make today. Consequences: wasted my money.
Matthew BrodskyInsurance Contributing Editor
Matthew Brodsky is an established expert on insurance, having written hundreds of articles and other pieces of content on the subject, interviewed countless practitioners, and attended dozens of conferences and events. He served as an editor at industry magazine Risk & Insurance for six years.
More about Matthew→
Farmers was founded in 1928 in order to provide low-cost insurance to farmers and ranchers. Now, according to the 2014 report by the Federal Insurance Office, Farmers Insurance Group is fifth overall in the personal property insurance market.
- Online claims center: Claims servicing is available online or via telephone. Online, consumers can file and track claims, find repair vendors and find emergency lodging in case of disaster.
- Farmers inner circle: The Farmers extensive consumer knowledge base is available online and provides consumers with detailed information regarding insurance as well as tips and insights.
- Farmers friendly review: Farmers is committed to personal service through its network of local agents. Agents offer customers the Farmers Friendly Review, an annual review of a customer's insurance needs.
- Fast online quote: Renters can get a free, no-obligation quote in less than five minutes from the company website.
- Online inventory tool: Farmers provides consumers with an online tool to help create an inventory list, which assists consumers in the valuation of their personal property.
- Best for Renters with personal property and renters who sublet.
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Farmers Renters Insurance Company Profile
- Company Name:
- Farmers Renters Insurance
- Year Founded:
- 4680 Wilshire Blvd.
- Los Angeles
- Postal Code:
- United States