ERIE Homeowners Reviews

We have been with this company for a very long time. They keep raising prices for no reason. My wife and I just got the recent renew letter today along with a hefty price increase. Thank you Erie. Also, wife and I was involved in a auto accident last year, got sandwiched by a driver who didn't have insurance himself. Cut and dry claim. NOT OUR FAULT, although, it has taken almost a year to settle with a lawyer with these idiots. They keep wanting to drag their feet. I would NOT recommend this company at all. This isn't the first time they have raised our insurance for no reason. They can't blame our credit, it over 100 points higher than what it was when we started with them. They can't blame us for missed payments, we have never missed one. We got in touch with our agent, we are leaving Erie very soon. Stay away from these idiots.

We had a huge storm come through with hail, tornados, etc. House was pounded. Roof had a hail damage and about a dozen shingles torn off. The house to the left was missing none. Got a new roof. House to the right of me missing none. Got a new roof. I got the worst of it due to how my house sets, I got DENIED. Good bye Erie. Incredibly bad.

Disastrous house fire required major cleaning and reconstruction, as well as contents cleaning. This is a miserable experience, and we were unprepared. How to clean up the mess? How to salvage the contents? How to arrange reconstruction? Who to hire? Where to stay while the house is uninhabitable? We were fortunate to have coverage with Erie. Their adjuster guided us thru the process, including arranging alternative accommodation. They paid nearly all the cost. Interesting fact: Erie paid the estimated cost to replace all our stuff -- not the depreciated value, but the cost (not always including sales tax) of buying new. You do not think about this until you actually have to do it.

I have been their loyal customers for more than 10 years. I missed only one payment in 10 years. My policy was cancelled. When I called back to reinstate the policy they took the whole year's payment (rest of the premium) only for to call back few days later that "We can not reinstate it now. We have to rewrite the policy." I said ok and I was shocked it DOUBLED the amount I was paying before. When I asked why is that and lady replied that "We do not offer the policy you had it."

Erie agents have been very helpful when I need to file a claim for homeowners or for my auto insurance. They listen to my concerns and had the adjuster to come out immediately. Assured that the rental car was available when needed. My roof was damaged. The adjuster was thorough in explaining what would need to be done. Allowed me to select the company I wanted to use. They are helpful and most of all you are made to feel guilty for filing a claim. I recommend them to my friends and family.

Our home was damaged in late July 2020 due to a broken PVC pipe ran from the attic to the first floor. Floors, furniture, walls were warped and infested with mold. We contacted Erie right after we discovered the problem and was advised to fix them right away. We also invited various contractors and the original builder to inspect the situation to make sure that it was not due to the poor craftsmanship or faulty installation. All of them concluded that the PVC was installed properly and the incident occurred suddenly. Erie sent an inspector to evaluate the situation before we opened the walls and floor, and before we started the repair. The next thing we hear from Erie two weeks later that a denial decision. Erie claim handler quoted a few paragraphs from the policy which I disputed in a follow-up letter. Erie refused to continue further conversation.

Avoid Erie Insurance. They will actively work towards denying your legitimate claims. I have a home auto bundle for the last 4 years and had a wind event in Feb 2020 due to which I had to file a claim for my roof. It's been 8 months I have been going back and forth to resolve my claim. They just will not pay my legitimate claim. Horrible insurance company.

Really nice people. Prompt. Inexpensive. Willing to help you however they can. It was only a slight increase to my policy to add special. For example, Coins, Stamps, etc... Thankfully, I have not needed to file a claim.

Last year I had wind damage to my roof which caused water damage to the ceiling in two different rooms. I called my agent who sent an adjuster to inspect the damage. After the assessment a report was sent to the claims office which authorized a check to replace my roof and repair the ceiling in the two rooms. When it was done I was contacted by another adjuster to ensure there was enough to cover all of the damage and was going to send me additional funds if needed. They were not needed.

I have coverage for my condo. (Inside only--nothing on the outside of my condo needs to be covered by my insurance.) The HOA covers everything on outside, including the walls, the roof, the walkways, etc.). It was explained by my insurance agent very clearly what that coverage includes, and what it does not cover.

Like my representative. She tries to get me the best rates always. When I did apply for a claim, they were quite responsive and followed through till the end. I would and do recommend them to my friends and my clients, since I am a realtor.

I was surprised at the low rate I received. They do not advertise much. I initially sought a quote from Hartford because AARP recommended them. But Erie was by far lower with excellent customer service.

I use a broker who is extremely helpful. Few claims, but handled quickly. I’ve used them for over six years. Have my auto insurance with them as well. That’s all I have to say. No more, no less.

I got the lowest auto quote but the homeowner's was only $50 less. Still I think it's a more reliable company than the Liberty plan I had thought was best. Guess my prior experience w/ Erie made me more comfortable taking it.

I have been insured with Erie since 2003. In October of 2019, there was arson on my property. My shed and husband's car was intentionally set on fire. From the beginning, we have had poor experiences with the people Erie employs to handle their claims. We will start with the Auto Adjuster. Her first name is Jill, I do not remember her last name. Every time we would call, she sounded like we were bothering her. We were looking for information regarding the claim and the claims process and it was OBVIOUS she did not want to be bothered. She was impatient and her tone made it seem like she thought we were stupid. We eventually stopped calling.

Heavy wind and hail storm. Shingles blew off. Erie Claims adjuster denied claim. Then my daughter, a 17 year Erie policyholder, received notice of cancellation stating: "Hazardous exposures due to the condition of the property: The roof has outlived its serviceable life. The poor property condition(s) create hazardous exposures and a potential for future losses. Therefore, we are cancelling your policy." This house was purchased 18 months ago. Bank appraiser appraised it, reputable home inspector issued report. Erie already denied claim and now kick in pants cancel policy 1/2 way thru policy year. Premium for year paid in advance. No opportunity to replace roof.

Very disappointed and frustrated with Erie’s handling of my claim and their customer service. Two neighbors on either side of me had their roof replaced by insurance with no issues from other insurance companies. For us, ERIE adjuster called out an engineer who said there was no hail damage - and no hail on the specified date within 5 miles of my house. I have multiple certified weather reports stating there was 1-1/2” hail at my specific address on the date, and I also sent them an image of our neighbor who was holding a piece of it on that day with a time stamp on the text message.

I have been with Erie Insurance for 5 years and my parent was insured with them for years prior to their death. Erie has been difficult to deal with like demanding I clean my father's yard after he died. They did not care that I was grieving and needed time to sort things out. I stayed like a fool despite their insensitivity toward my loss but I had a few claims and they harrassed me and sending letters that someone inspected my property and I knew they were lying because I installed a gate for safety around my home as well as surveillance cameras outside around my home.

The worst, never had a claim for 18 years. Once you need their help they are nowhere to be found. Total malpractice. Office above had water leak which damaged my walls and bathroom. They admitted to the claim but totally incompetent and possibly malpractice by refusing to pay for repairs. Total waste of money and will get them to court. If you do not have a claim they are happy to raise your rate. Take your money.

Erie is the worst! They don't make sense! I had a claim on one of my rental property and when I bought a brand new property they refused to add the property to the policy. Really? It's a brand new property and they refuse to insure it because of another old property being claimed. No common sense, what a business!

I experienced a loss in 2018 with my homeowner's insurance Erie. I filed a claim that today still is pending. I was told by Erie it could go on indefinitely. I was required to do an EUO with Erie’s lawyer that took place 6/19... During that meeting I was laughed at for wear wigs and endured racist remarks and questions that had nothing to do with my claim. Today it’s still pending and they have not provided the data they were by agreement nor have they made a decision. If you're a minority this is not the insurance company for you in my opinion. If you ever had a medical situation that made you need a wig don’t go to them either because they will only cause you harm laughing at you and treating you so harshly.

The paperwork is easy. The prices are cheaper too. Local branch is near my residence and I trust them to give me the best quotes there are. The local office is great and easy to get a hold of. They have friendly office staff and they always walk me through all the paperwork and fees. They treat my family like one of their own.

I filed claims for damages and wasn't paid enough to make repairs. Erie dropped my homeowners insurance after 12 years because I did not like the color green and painted them black with roof paint. As a general contractor myself, I am well abreast to standards and material applications. I believe I was discriminated against for being ** and knowledgeable about insurance ripoffs.

I have never had problem with them, they are a good company. They offer everything that I ask for in an insurance company, they cover everything that I ask for. They cover my entire home, basement included, outbuildings included, along with autos. They offer discounts home and auto. I have had good luck when having to make claims. We have had two claims, and each time, they were quick and sent out adjusters to check out the issues for our home problems, problems solved quickly. I have an independent insurance agent whom handles numerous companies. With this we can compare more than one company when shopping for companies at one stop shopping without traveling from company to company. This company gives me the best for what I need to cover my home and autos, I have good service with this company.

Everything has been good with the company we chose and they have not raised rates or change anything on me. It's local and I was recommended to them from my loan officer and they offered the best option on homeowners insurance compared to the other companies I checked out. I can combine auto to it for a better price and they are good at responding to any question I would have at the time and the payment option I was able to chose. Erie is a really good company.

I selected this insurance company because I personally know the representative so I feel like he is someone that I can trust, and also because this company offered me the best price on my home insurance. The only thing I really dislike about my insurance company or policy, though, is the amount that the premium increases every year. I think it goes up more than it should be allowed to increase. It is crazy!

Originally I chose Erie because of their coverage and price and I continue to use them because of their service and their price. Additionally, they beat all of the other companies when I compared prices. Plus their service is great. I also like their local agent.

Erie gave the best monthly fees with the same coverage as other insurance companies that I had checked in the state of California in the southern region. The flood insurance was very inexpensive because the area I live in in California was not an area that floods due to the fact that it does not rain a lot in this state. However, I did not like that they would not cover some of the damage I incurred during a rainstorm where my floors had mildew damage in the state of California. Still, I was very satisfied with this company.

They have good rates, good coverage, great agent who was very personable and informative. They got good customer service. Changing companies was easy and the turnaround from former company to Erie was smooth and easy. The price of yearly rates and coverage were a lot cheaper. However, wish deductible and rates was lower and coverage was higher.

They are lower than all the other bids I got, and they responded to a roof problem before the first payment was made. I have referred them to lots of my friends and some have switched already to this company. Adjustors came soon and took care of biz immediately. Maybe I could change the payment by doing it electronic through my checking account. Other than that, I believe Erie has opened an office near me now in Cordova, Tn and probably will get better service locally now. That would be great also.