CNO Financial Group Long Term Care Insurance Reviews

I bought accidental, heart and cancer coverage in 7/2002 via payroll deductions from a Conseco representative at an onsite job presentation with premium refund promised after 20 years via an additional refund rider. After paying for 10 years without fail via payroll deductions and no claims filed, I learned in year ten that premium refund for insures who bought policies at my age would not process until age 75. My mistake was following the sales pitch presented to me by the Conseco rep. This disappointment was not the sole reason for discontinuing this policy. The final straw was how several of my coworkers with the same policy were treated by Conseco when they filed legitimate accidental injury claims for on and off the job injuries each received.

My husband and I had a life insurance policy with Conseco for 24 years. At the time we were sold the policy, the type of policy was misrepresented. Conseco now wanted over $750.00 to keep our policy in force plus our premiums would more than double. We are retired and can no longer afford to keep the policy. Now we have no life insurance! At our age, we can't find a policy we can afford. There have been other people in the same situation as we are. I think Conseco should have to repay all the premiums for the past 24 years. We and others like us need legal help on this matter.

My husband, Charles **, passed away. His contract states that his renewals would go to his estate. They were sent for a while. Then, I received a letter stating that they had been sent. I did not receive them - $341.00. Then, the letter said I would have a short length of time to respond showing that I was the executor and legal wife, date of death (certified). I certified a letter to CNO Services, LLC. on June 5, 2012, signed receipt required, showing all these things in plenty of time for me to receive the check. To this date, Sept. 30, 2012, I have not heard a word. I would like an answer.

My husband and I purchased a disability policy in 1992 since he farmed full-time and we had 3 children. Being proactive, just in case of an accident, we bought from Capital American. In 2004, we were informed that the company was bought out by Conseco companies and an agent would be contacting us to go over the policy we had in place. Their representative came to our house and went over the existing policy and what we could do. We decided to stay with the company and to continue the policy. This is where we were lied to. We asked if this would affect our current policy and was told no, everything would stay in effect.

We took out a cancer policy in 1989 and a few years later, took out an accident policy, 1992. In 2009, an agent brought us the Return of Premium money for the cancer policy and assured us that in 2012, he would be back to bring us the money for the accident policy. We have not heard a peep as of Sept 2012, thus I began calling them. They are now telling me that policy was purchased in 2006, not 1992. Unfortunately for us, we changed banks in 1997 and no longer have access to the previous bank records showing the direct withdraws for this policy in 1992. Calling the company back to get the agent's name was worthless, said 2009 was too long ago. Huh? They want me to prove to them we started this policy 20 years ago, but they can't come up with a name from 3 years ago?

Deceitful policies - My wife purchased a cancer policy through Conseco some years back. The agent did a good job avoiding reality and a great job selling a load of crap. You must read all the fine print! Well I recently was diagnosed with lung cancer, which we may have caught in time. We called Washington National and they were happy to help, "Send us your claims and we will take care of you promptly." We did almost $90,000 in claims, they are paying out a tad over $6,000. Their insurance is not worth the paper it is written on! Beware of Washington National Insurance.

In 2012, my quarterly payments went from $574 per quarter (3-19-12), to $1,512 on 6-3-12, to an additional $574 on 6-28-12, to $1,808.45 on 8-28-12. This is preposterous! Because my husband is nearing the age where he might die, the company - not wanting to have to pay the $100,000 - has decided to almost quadruple my quarterly payments. This is so unfair! In our later years, we are not making money and are living on Social Security. What can we do?

My sister was sold a policy in 2008. She was also diagnosed with dementia in 2008, and I am sure she did not understand the type of policy she purchased. She had thrown away copies of all documents because she did not know any better. My sister lived about 3 hours from me, so I was not aware of her condition and the debt she had incurred. As her care giver, I decided to keep the policy for various reasons and did not realize it was a Universal Life insurance Policy until I decided to change it from a $100,000.00 policy to a $50,000.00. The premium, as mentioned in other complaints, had doubled since she took the policy. She was paying $384.00 quarterly for the $100,000.00, and I was told it would go up to $577.56 to cut the policy in half. They also wanted an additional $1,150.00 to change the policy. Because she is on a fixed income, I decided to cancel the policy because she could not afford the difference or the additional fee requested. So, Washington kept what face value she had accumulated which was a little over $1,000.00 and told me that was a surrender fee. I did file a complaint with the Insurance Fraud Division in South Carolina and was told, due to the type of policy, I did not have any recourse.

I have had a whole life policy for $110,000 for over 10 years. I am retired and have been trying to keep up with the continuous rate increases. I finally had to just let it default on June 28th. For years, my premium was $179 per month. As time went on, it kept increasing. It finally increased to over $400 per month and I just couldn't continue. I called so many times to try to understand why this was happening. They kept telling me it was the cost of business. What is that? I would like to participate in a lawsuit. I feel this is so unfair after working so hard to keep this policy going so that I could leave something to my children. I am currently 75 years old.

My husband and I bought our policies 17 years ago and now that we are ready to retire, we found the premiums have tripled and will continue to go up every year. We cannot afford to keep the policy and the accumulated cash value is low. We would have been better off to save the premiums we paid. We are not at a good age to be buying life insurance. This seems so unfair and should be illegal.

I have been trying since mid-April to get my annuity payment changed. It is now July and no change. What is the deal?

Conseco Insurance has consistently been billing us for the past several months stating that we are in a "grace period," and that our premiums are not covering the cost of insurance and expenses. We have paid these bills and then when another came for more than $400 and we did not pay it, they cancelled our policy on 5/27/12. Our premiums have always been $213 per quarter for more than 20 years and we have paid in the equivalent of more than $215,000 in premiums. We received no notice from Conseco that our policy was changing or anything. I am currently seeking legal help. Steer clear of this company, google Conseco lawsuits and you will see for yourselves.

I have had insurance with Conseco for 19 years, and automatic withdrawals for both my wife and I. Two years ago, I got a notice that my policy was in a "grace" period, and I needed to pay $272 or it would lapse; so I did! The next year, I got a notice of the same kind and this time it was for $282; so I paid it! This year I have received a notice for just over $300 or it would lapse. Guess what? I didn't pay it. I was paying $50 and $40 per month for myself and my wife. Suddenly, they stopped and started taking out only $50, so I contacted them and explained the situation.

I purchased a cancer policy from Conseco 17 years ago. In Oct 2011, I was diagnosed with cancer. I have been trying to get Conseco to pay on the policy but they keep denying it. They said the company that performed my radiation is using the wrong billing code. They will not offer any help to resolve the problem. The billing dept, Conseco and I have had 4 conference calls regarding this issue. The billing dept. keeps telling them that is the code they used and is the code they always use and there has never been a problem. Conceco will not help resolve this issue. All they tell us is the wrong code is being used.

My husband of 56 years past February 6, 2012 and on February 7, 2012, we notified Conseco/Washington Life Insurance. On February 23, the insurance company withdrew money from his checking account as usual, two weeks after death notification. We were sent the death claim application. Now we cannot get this office to verify the receipt of the death claim. My husband has paid $209 a month for the last twenty years. Please advise immediately. After reading the complaints we may need to get advice from the AG's office.

My mother who is 97 years old has been paying for a $2,000 life insurance policy for 31 years At $16.20 a month. I talked to the company on 03/01/2012 to ask them why my mother is still paying for a policy that she has overpaid 3 times the value of the policy. The person I talked to told me that she had to continue to pay in order to keep her insurance up to date or she can get the cash value of $1,094. My mother has paid $6,026 dollars on a $2,000 policy. I would like to know is that legal? I think my mother is due a refund and her policy should be paid up.

Just like the other complaints on this site, I was with Conseco for years with the promise of a vanishing premium. For 18 years, I paid $33.00 per month for a $100,000 policy. And now, I'm told I need to pay $200 per month to keep the policy in force. Also, to be prepared for another increase by summer 2012. What a ponzi scheme! I'm retired now and I don't have $200 or more per month to pay these thieves.

My husband and I have had this insurance since March 1994. Paid through monthly bank drafts. Almost 18 years later, we get this letter in the mail that read that our policy was in "grace". I needed to send in $157.72 to Conseco Life Insurance or my policy would lapse. I called Conseco to find out what was going on, and a lady named Brittany told me that the policy was still the same but the cost of insurance had gone up and they were allowed to charge the extra amount. That it had changed as of November 1, 2011. Conseco had depleted all that was in our interest account for the extra cost. Our original policy was for 38.80 for 18 years, and was suppose to be that for the life of the policy. I told her that I would be contacting a lawyer. When you read the complaints, Conseco has did this to thousands of customers. They should be held accountable for what they have done.

My wife and I have had this insurance since 1994. Paid through quarterly bank drafts. 17 years later I get this letter in the mail that read that my policy was in "grace". I needed to send them more money. More than half of what I was already paying them. I was out of work, and I knew that I needed life in insurance but there was no way I could afford to pay what this company was saying that I had to pay. Tried to just surrender the policy, but there was nothing left. Paid for 17 years for what? Nothing!

My premiums jumped from about $38.00 to $73.00 last year. Now I receive a letter that it will again rise to $106.80 in April. I believe their increases to be unusually high and excessive. All attempts to get a detailed written report on just what the policy covers have been unsuccessful. I don't even know if it is worth the increase. I carried it for many years and have invested a lot of money. I can see minimal increases in today's economy, but theirs are excessive in such in short period of time. Help!

I too received a letter late last year stating that I should anticipate an increase in the cost of insurance but that I would not see an increase in my "premiums" unless I wanted to change them. It was a 12 page letter with many unintelligible charts and after repeated calls I discovered their definition of premium was my definition of automatic bank withdrawal. But I shouldn't worry about changing the amount of my allotment because they would make up the difference in my increase by tapping into my accumulated cash balance. I was also told that rate increases could be expected twice a year. That throws the convenience of an allotment out the window.

Like everyone else, I was duped by Conseco. My policy was purchased in 1993 from Philadelphia Life which then sold it to Conseco. The monthly premium has been $70 for all that time. I have now received a statement that it is going to $158.39. My question is, how do we fight this? And is there another class action suit against them for this particular shady practice? The girl I talked to said it was legal since they were raising it on everyone not just the senior citizens. This company needs to be shut down.

My wife and I both have had life insurance with Conseco for 17 years. They have doubled our quarterly premium from $223.32 to $446.50. I called them and they want me to make my regular payments of $223.32 and they will reduce my accumulated account value every quarter the remainder needed to make the $446.50. When that runs out, I would need to make the full amount myself which I can't pay. So I will surrender my policy and take our money. That is what they want us to do any way. What a scam.

My 18-year-old life policy with understandable small increases in cost of insurance was suddenly up 400%. And they'll be happy to keep me if I pony up 29000 for my 100k policy. Their consumer and business ratings speak for themselves. Universally terrible. They are another example of "they do because they can." We are powerless.

Conseco is a scam! There is no reason that business should be around! After reading so many complaints, I am appalled at how something that dishonest can take place. My mother had a cancer policy with them for many years and a year ago was diagnosed with cancer. We have spent countless hours with these people on the phone and in writing, to no avail. We are told we have not submitted the correct forms, we do not have permission, etc. Oh, she did receive a check from them for something like sixteen dollars, with no explanation whatsoever. There was not even a stub with explanation of benefits attached to it!

I was diagnosed with cancer in May, 2010. I tried, unsuccessfully, to use the insurance I paid, for over 20 years, by filing claims. They kept on telling me they need more information. I had my doctors complete the forms, and hired a lawyer to file them. He ended up being forwarded on the phone to a girl in Jamaica. After repeated attempts, and paying $25.00 for a copy of the policy, my lawyer said that it was not worth the paper it was written on, and to cancel any further payments. I had heard that it was difficult to get Conseco to honor their insurance responsibilities, but it was a shock to be the victim of such flimflamming.

I am a retired teacher. I got a cancer/sickle cell policy in 1986. The company at that time was under another name. In 1993, I added my daughter to the policy. At that time I was told it would not change the maturity date. 20 years later, I was informed my date had changed because of an inversion. I did not get hardly any of my money back. I still paid until I retired in 2010 and tried to keep paying, but the payments were too high on a fixed income. I paid for over 23 years and got nothing but excuses. I would like something back.

I regret informing you of the uncooperative business of Conseco. I have been trying to be compensated from a car accident in June 2011. First, I had to go back and forth for an emergency room visit for me and my daughters. I did not receive payment until August. Now I am seeking payment for my physical therapy. I fax over the documents from the billing office on September 6, 2011. I was told I needed more documentation, my doctor fax a definitive statement about my family physical therapy sessions.

I'm the owner of the three life Insurance policies (two for my daughters and one for my mom). I'm paying $150 quarterly for my two daughters and $183.36 quarterly for my mom since 1999. On May 2011, Conseco stopped sending us a billing statement for payment. I sent a letter to Conseco three times asking questions regarding our insurance payment however, no response has been provided. I also emailed Conseco thru their online site and still no response has been received. If I knew that this is how Conseco is making business, I should have backed out and picked another trusted company but it's too late now. All I need now is someone that can help us recover all the payment I have made since 1999.

I bought Conseco Life Insurance last 2/17/95 paying $244.62 quarterly including spousal rider. On October 10 I got a letter from Conseco stating premium increasing to $2,354.81 quarterly and cancelled spousal rider. Explanation letter stated Increase in Your Monthly Expense Charges per $1,000 in Coverage and Monthly cost of Insurance Rates were included which when calculated increase to $345.24 quarterly not the $2,354.81 quarterly as demanded for payment.

I purchased a $50,000 Conseco Life Insurance Policy in 1996 with a monthly premium of $137.40, which I understood would not increase. On 10/22/11, I received an 11-page package of documents from Conseco explaining rate increases which I had difficulty understanding. I called the number listed for information and after 3 attempts and waiting for over one hour, I spoke with a Conseco Rep. who confirmed that if I want to keep the death benefit at the current level, my monthly premium would need to be increased to $532. I have had this policy and paid the monthly premium for 15 years. I was told that if I do not increase the premium, the death benefit and the surrender value of the policy will drop to zero in 5 years. Do consumers have any protection from this outrageous action by Conseco? I'm approaching my 80th birthday and I am on a fixed income. I cannot afford this increase.

My husband and I purchased a life insurance policy (quarterly $80.25),18 yrs ago with the understanding our rates would never increase and at age 65 we would never have to pay another premium .This month, I received notice that they are raising our rates to $478.00 quarterly. I feel so betrayed and lied to. What can we do? There is no way we can afford this increase. I really need an answer.

For a lot of years since 1994, I have held Conseco on a high level, because they were the most reasonable and sensible insurance for me to afford. Now after 17 years and over 70 years of age and living on social security, I am told my premium will be $546 a month. This does not sound right or honest. I know at age 78, my insurance will be at 0 premium according to my policy. Can someone explain the hike?

I purchased a $50,000 life insurance policy from Conseco in 1993 with a monthly premium of $98.43. Now after 18 years of payment (a total of $21,949.89), Conseco is raising its monthly premium to $469.43, which I cannot afford to pay having only my retired social security and small pension. My options are to take the cash surrender of $1,902.65 and let the policy lapse. This is a Ponzi scheme and scam. It is a very well planned Conseco scheme to make a large amount of money by enforcing this scam. I am interested in finding a way to stop Conseco from enforcing it.

I have not been getting my renewal commissions from Conseco Life Insurance Co. My agent numbers were ** and **. Conseco gives me two agent numbers and cease giving me my renewal commissions since June 2010. It's because each individual number is not making the minimum vesting requirements, which is a way not to pay me any more renewal commissions. I continue to service these clients as a vested agent.

I took out a cancer and heart policy; the type that pays you money if you are hospitalized so you have money to pay your bills, etc. in 1985 from Capital American and Conseco bought them out. I paid on these policies through a payroll deduction since 1985 and when I retired in 2009, I called Conseco to inform them of having to set up an automatic deduction from my checking account for these coverages and I thought it was being done, as there was a monthly automatic withdrawal to Conseco on my bank statements. I called over to Conseco about two weeks ago to find out when these policies would mature and when I would be getting back my return of premiums since I had not had a claim or used any proceeds from the policy. I was told that the heart portion had lapsed due to non payment since August 2009. I told them I didn't know how that could be since there was a deduction every month, and they said it was only for cancer coverage.

I have paid on an accident insurance with a disability rider for approximately 6 years. I have been off from work since Feb. 4 2010. At first the company paid benefits but then after 8 months refused to pay. I was entitled to benefits until Feb of 2011 but the company refused to pay after Sept. 2010. They claimed my accident was due to a pre-existing condition. I suspect the company was due to default. I appealed the decision but they still were unwilling to fulfill their promise as stated in the contract.

It was Tuesday, July 19 when a man and a woman in a Cadillac pulled up in my drive way wanting to talk to me about insurance. He claimed he sent the information earlier, which was a lie. They were trying to peddle or talk to me about insurance even if I am already covered. No business card or name was presented to me. When I asked what was his business at my home that he visited unannounced, he said I looked busy and would contact me later. I promptly put up no soliciting signs. I am hoping that my security cameras captured his license plate. I am trying to contact the company about this tasteless way of selling door to door and I will not allow anyone to enter my property.

I have had a whole life insurance policy with Conseco since 1990. I pay $163.50 a year for it. Last year when my bill came, it was for a 6-month period, not the annual that I always got (and paid). I called and they said they had a system update and had to change back to my anniversary date of June 1. So, I paid the 6-month premium and told them to set me up for annual premium come June 1. I got the bill for June. It was for 6-month period again! I called and they assured me they would fix the problem. Two weeks later, I got bill again and it is for a one year premium, but now it was for $389.00! It is supposed to be $163.50. I called them up again now. They are saying that I have a term policy and the rates changed. I faxed the original Whole Life policy and have heard nothing since. They still can't give me an answer. They are still expecting payment of $389.00. Would it do any good to get a lawyer involved?

First, I will start by saying I signed up with Conseco Insurance on April 9, 2010. My payroll deduction date started on May 1, 2010. Payment mode is monthly, and my Health rates is Individual+child(ren). My plan states that if I get hurt off the job, I will receive $2,000 a month for up to 12 months as long as I am out disabled and could not work. I paid $32.00 a month.

I signed up for 2 health insurance policies (Heart and Cancer plans) since 5/03/2000 by an agent who visited our local elementary school and solicited teachers, staff and school bus drivers. We were told and led to believe that if no claims were filed on these policies, they would be totally reimbursed (no interest) and could be a good way to save for college tuition for our young elementary children. I was assured that the policy was a 10-year plan that would mature and could be reimbursed for college. I would have never signed up for a 20-year plan as I never planned to drive a school bus for 20 years.

Payments were deducted and then returned stating that my policy was cancelled. Apparently, they sent a grace notice and I explained that I never received it. So they sent a reinstatement which I filled out. They stated that I could not reinstate my mother because she was sick. I explained that when I got the policy, my mother was in good health. Now they can't or will not reinstate the policy.

I took out an accidental policy in 1987, # **, and they can't find any record of that policy #. I just paid the premium on January 12, 2011 and have a copy of the cancelled check (front and back). This was a Beneficial Standard policy before Conseco bought them. So from all the complaints I have read about them, is there anything that can be done to put this company out of business? Thanks.

I receive, at least once a month, a loan default letter from Conseco on a loan I used to buy a primary residence in 1988 from a TSA. I made payments until 2006 and then payment notices stopped. All correspondence by Conseco stopped until in a letter dated May 2008, I was promised a new look to my payment notice. So, I thought I would be getting the same. I have never received a payment notice since then.

I initially started my annuity plan since 2001 while I was working with the school district. Since 2000, I have been trying to cancel this account and move my funds to another company. I have yet to be able to do so. My first big hurdle was to prove to them that I've never been married. Mind you, I have copies of the original documentation where it indicates I'm a single individual. This year, I vow to get aggressive and do whatever I want to get my funds out. They will not, no matter how many letters and phone calls I have provided, release my money.

Submitted claim on mother's life insurance policy. She passed away on 3 August. Was told needed all kinds of forms (Heirship form, executor statement/form). Washington State does not require probate for estates less than $100K and no real property. There was no will but I had durable power of attorney until her passing. I am her son and have submitted a claim with an Affidavit of Successor and my birth certificate. Called them again yesterday to determine status of claim and was told again that I needed to submit forms that do exist in the State of Washington.

About thirty years ago, my mother bought long-term care and home care insurance from Pioneer Life. That company was acquired by another company that was ultimately acquired by Conseco. At one point, they tried to cancel my mother's insurance for forgetting to make one payment. She has Alzheimer's. We had to fight hard to get the insurance re-instated. Now that my mother needs to start getting reimbursed for care, they put all kinds of obstacles in our place. They say the people working at the senior home where my mother is now, are not authorized home care providers so that we cannot get reimbursed for the money we pay the facility to make sure my mother gets her pills every day. We have paid premiums for 30 years and continue to pay yet, even though my mother is 86 they won't pay us anything.

My mother had two life insurance policies through Conseco. I am the beneficiary. When she passed in March of this year, we sent out all of the proper forms to Conseco. On May 6th I received two letters telling me that the two accounts had been processed and I would receive a "benefits now" package for each of the accounts in 7-10 business days. I received a letter and check for one of the accounts on the 22nd of July. I have contacted them 7-19, 8-5, 8-20, 8-23, 8-25 (2 times) and received a call back today 8-30, stating that they have not received any word that the account in question has been processed, which seems strange because that is basically what I have been told on the previous times I have called. I told them (the customer service representative) that I wanted that check in my hand by this Friday or all hell will break loose. I told her to tell her supervisor to get it done now.

Ii need to know what I have to do to file a claim about my husband? What number do I call? My policy now is considered a universal life when we purchased this policy in 9/15/1991. From enrollment to the present, Massachusetts Indemnity changed to Conseco. There is no phone number to call in the United States. These calls are routed to the Philippines. We did call this number over and over and never received a clear answer on anything. First, we would like a print-out for future use of the amount the family would receive in the year my husband dies. It seems like this policy was sold to us and we understood and was told it would remain at $250,000 for life and the premium would remain $80.57 We were never told the face value of the policy would change to a lower amount year by year and the premium would continue to rise as he got older. Could we get someone to respond to us regarding this?

In 2001, we bought a 2002 Honda motorcycle. In 2002, we filed Chapter 7 and the motorcycle was exempt from the claim. During that time, I believe another company bought out Conceco or the other way around (not sure). We tried to send payments for the motorcycle month after month. We called the company and their reply was that they do not have me on record. Our problem is we do not have a title for it. I have no numbers to call in order to find out what is going on. We would like the title, so that we can sell the motorcycle.

I have paid insurance from 1978 until now. I filed a claim for cancer, sent all records from doctor and hospital pathology report and every paper they ask for that I have. I called Conseco five times. Each time, the reply is claim stopped. I am waiting on paperwork as soon as I, the victim, send in the right papers or more papers. The claim will be restarted, a stall tactic. I paid like I should for all the years now. Conseco lets their end drop. This insurance policy was sold through the Missouri National Guard in 1978 to several troops. I hope Conseco doesn't cheat them like they have me.

I have been a customer with Conseco Health Insurance since September 2008 and I just recently filed my first claim with them on April 17 and 19, 2009 and have not received any compensation but for only one. They are outside of their time frame of deliverance on my second claim due to the fact that it was an oversight.

My parents and I received a visit from two gentlemen who represent Conseco Insurance. The only way I identified whom they were was the tiny print on the jacket of one of them was wearing. They refused to give their names or the purpose of their visit. I was busy at the time and they said they would call again, to set up another time and they agreed, yet they appeared in person later in the day. At that time when questioned, they became rather rude and insisted on coming back in the morning. We have also had a neighbor upset by their visit as well. I am totally disgusted by them and even further more alarmed at the numerous complaints about the insurance company and the shady practices.

I received in the mail a notice of "Grace Period" for my husband's policy that isn't even due until the end of the month of April 2010. I called to find out why there was a difference in the amount due on 4/28/10. I was told that after 20 or so years, there was no cash value left in this account and it was costing them $327.50 a month to do whatever they do with a life insurance policy and that any cash value was now gone and I would have to start paying double the amount I have been paying.

I took out a whole life policy back in 1972 with another company that has since been bought out by Conseco. We discovered that after faithfully making our premium payments all of these years that when Conseco bought the original company, it reset our policy value at zero. We tried to cancel the policy a year ago but I recently noticed that they have continued to auto-debit my bank account each month for the past year. The current cash surrender value of the policy is around $350. After paying premiums for 38 years and trying in vain to cancel the policy, it is only worth $350!? Is this legally justifiable. Please help if you can.

I received a phone call from Conseco rep Sylvia W., 2 weeks ago on a Sunday evening. She arranged an appointment at my home for Feb. 9 to review my policy. She did not come and has not responded to 2 telephone messages that I left. I am concerned that something may be terribly wrong with her personally and I am hoping that there is a good reason for this seeming lack of professional responsibility. After viewing other complaints against the company on the web, I am also concerned about my policy. I have had this policy a very long time and am thankful that I have never needed to file a claim. Please respond to these concerns.

While reviewing my checking account for January 2010, I noticed that my automatic insurance withdrawal for Jan. had not been taken out, so I called Conseco to see what the problem was. I was told that my insurance had lapse. I was told that I was sent two (2) notices in November 2009 for loan value greater than cash value and owed more. I never received these notices. However, they had no problems taking the December 2009 payment without, say, a notice that this would be the last payment due to lapse.

Today, I received a "Flexible Premium Adjustable Life Lapse Notice" stating that the payment necessary to keep my life insurance in force has not been made, so they have terminated as of October 28, 2009. I don't understand how this is possible, since the payment that was to make should have been made in December.

At this point in time, I am a frustrated and a very angry policyholder. Someone needs to call me to make an appointment with me personally to discuss where I stand with Conseco Life Insurance. For many years, I have been a loyal and punctual customer of yours. Now is the time for me to enjoy my life and instead, I am facing the possibility of having my policy cancelled through no fault of my own. Mr. Juan ** is my agent who lives in San Antonio, Texas, yet I live in Laredo, Texas. The only time that I met him was when he was named my agent. My original agent, Mr. **, had moved from Laredo. Once I did so, I never heard from him again. Is this standard procedure with all of your agents?

Conseco made an unauthorized withdrawal from our bank account. This was after we sent a check of three hundred plus for a suspension of plan. After we paid for the continuation, they again took out another $178 plus. We spoke to several people who could not explain what it was for. We finally got a hold of Gail ** who passed us on to the specialist because she could not understand why they would do such a thing. Specialist Toni ** agreed with Gail and assured us a refund would be issued to our account within 2 to 5 working days. That was told to us in mid June. We are now in July and we have not yet received our refund. To me, they are not keeping their verbal agreement and with the unauthorized withdrawal, I should call them something else.

Conseco was notified on May 5, 2009 of my father's passing the day before and asked to stop the automatic draft of premiums from his and my mother's bank account. They failed to comply, extracted more funds from their account and now can't seem to get it together and return these funds and unearned premiums to my mother. This once again illustrates the insurance behemoth as the "organized crime". It is and is allowed to be. Conseco owes $1,310.60 to my mother for the drafted funds plus 13 days of unearned premium. For the thousands of dollars in premiums and claims never paid on, I'm sure we'll never see a dime. If a class action suit is ever filed against Conseco, I want to be the first to testify to their overt disregard for their policy holders and intentional design to defraud every way they can.

On December 3, 2008, I mailed a Request to Surrender for Net Cash Value form provided by Conseco. I requested my cash value in the policy at that time. On Jan. 27, 2009, I called to see if my paperwork had been received and was told by a representative that I must also include a letter stating that I had received the letter from Conseco dated Dec. 19, 2008. When Conseco received my second letter along with the surrender form, they could then process my claim. I mailed this letter on the above date. On Feb. 26, 2009, I again called to inquire about the status of my request. I was told they were looking into it and yes, they confirmed all my paperwork was complete.

Husband was diagnosed with Stage 3 Lung Cancer in 10/07. He was hospitalized with breathing problems, etc., several times between diagnosis and his death in 7/08. I have had terrible time trying to receive the reimbursement for benefits since his death. It seems everything I obtained from the medical facilities, doctors, ambulance authority, etc. are not what they will accept. I have contacted these facilities many times and they cannot understand why they will not accept these verifications of diagnosis, hospital stay, ambulance trips, etc.

Have been trying for several weeks to resolve 3 cancer insurance claims. These claims are for my deceased sister-in-law and I am assisting her spouse (82 years old )in the processing. They are constantly requesting additional info and once you submit the info you don't hear from them again. They have only paid approximately one third of the amount that is due. Is there anyone at the Executive level that I can request assistance in resolving this problem. Conseco claims department personnel are not helpful at all. I really don't understand how this company can stay in business operating in this manner.

Have been trying for over two months to resolve an insurance claim. Every time I ask for additional assistance I get someone who apologizes then I hit a brickwall when trying to escalate my inquiries to a higher authority

I took out Cancer Insurance with Conseco through the high school at which I was teaching. After paying a monthly payment for 20 years, and upon my retirement in 2006, I met with Joel Fry who told me that I would be entitled to a check since I was ending my employment at Clearview High School in Ohio and moving to Fort Lauderdale, Florida. He took my new address and I never heard from him OR anyone from Conseco.

I have written to Kansas Ins. Dept. Sandy Praeger's office since 2003 and they say they can't do anything about the rate increases. I think it is discrimination because they passed a law in 2003 saying that they can only raise rates on people who had policies before the 2003 law was passed. and a lot of other reteric. The company asked for 25 % and they only allowed them 15% and on and on. I found the state of Iowa said, Enough is Enough, they are not getting any more increases through in the state of Iowa. Do you know anyone who can help m? I don't want to give up my policy I have had for 12 years, but I can pay the increases.

I cannot contact anyone. I need a copy of the title to my previous loan with Greentree/Conseco.

Hi! I have already put my complaint in. I was wondering how I could find it online. What would it be under. What email address. I put it in almost a week ago about Conseco Life Insurance always saying they didn't get the payment. Then trying to scam you into paying two payments at a time. When your bank is telling you they have received the first ones. Then they do an audit on you and then it starts all over again. You have to prove each month that you paid your premium. It didn't start until my mother-in-law was 83 years old. No problems before.

I have had problems since last Oct. They kept saying they did not receive my check. Each month after kept saying same thing. I kept going to my bank and getting a copy and sendig it to them. They finally did a audit from Oct.-Feb. 2008. Spoke to the head of the company and we got it all straightened out. I even got a letter saying Your policy is now paid to March 10, 2008. O.K.

In 1988, I borrow $7800 from my Tax Sheltered Annuity to purchase my home. I began to re-pay myself in 1993. Since then I have paid in over $8000. I cannot get Conseco to give me a transaction history of the loan repayment. All I ever get is an account audit, which shows that I paid X amount of dollars on such and such a date. It never shows me what the current balance of my loan is. I have talked to service reps, I've written letters, and I have even tried to take the financial beating with regards to to taxes by trying to withdraw the surrender amount; yet I get no satisfaction. I keep paying every quarter and the surrender value keeps getting smaller.

My parents bought long term nursing home insurance in 1991. My father became ill and was placed in a nursing home in February of this year. Medicare paid the first 100 days and Conseco was supposed to pay us $70.00 a day after that point. I have mailed them over 100 documents including bills, claim forms, doctor and nursing notes, etc. and they still have not paid the total amount due. Every time I call they tell me I need more paperwork. They still owe us over $2000.00.

My mother put a claim in for her LTC insurance for November (her start month). Conseco said they cut a check for Nov and Dec LTC insurance on January 17, 2007. We never recieved it. I called two weeks after it was cut and was told I have to wait one month before they will put a stop payment on it and reissue the check. I called on February 16 and had them proceed to stop payment and reissue. They then told me it would take UP TO ANOTHER 30 business days to stop payment and reissue. When asked why, the answer I recieved was we are a large corporating and these things take time.

We have a heart and stroke policy. My husband passed away on January 29, 2006 from a massive stroke. I sent Conseco the death certificate, which stated that the cause of death was end stage cerebroovascular disease. ( I not sure that is spelled right, I can't read the doctor's writing.) They wrote asking for an itemized hospital bill on the hospital's letterhead, a doctors bill on the doctor's letterhead. They sent a HIPAA authorization for me to sign so they could obtain the information from the hospital and doctors (which I returned). I received another letter stating that I need my husband's signature.