American Home Shield Reviews

Submitted a request with explanation for reimbursement of plumbing costs (AHS contractor failed to complete the requested work and tried to create a unacceptable additional repair). Was contacted very quickly by a Resolution team member, authorization was granted to reimburse my entire out of pocket expense and I have received a check.

Problem: when you hit stop button the microwave kept going. When you opened the microwave door the microwave stayed on and kept heating. Got it fixed but seemed to be a long elapsed time. Good enough.

Took over three weeks without heat to have problem fixed. Promised $75.00 refund of 2nd opinion but haven't received. Ordered wrong heating system and had to order again adding several more days to our wait. Made two people in late 60's set in cold house with only electric heaters to stay warm because of red tape and 2nd rate contractors. If we had local contractors repair or replace the unit it would have been replaced and working the same week it broke. Too much red tape and too long to wait in the cold in the middle of winter. I can just hope that when you get old, someone treats you like you have treated us. Then you may remember how inconsiderate you were to us.

Our dishwasher was repair quickly and courteously. The service person was great!

Dishwasher finally died after two experiences trying to fix it. It worked afterwards and then finally just gave out. I was given an option to take the money it would cost to purchase the parts that were needed to fix it permanently or the money towards buying a new one. I choose to buy a new one and was surprised and pleased that the money came to me so quickly. I now have a new one and am happy to be a client of AHS.

Every time we have had to contact Customer Service to report an issue, they have always been polite & courteous. They have always responded to our needs in a very quick manner getting the services out to complete the repairs. The service repairmen that AHS has sent out have been polite, courteous and complete their work in a very timely manner. The last time we needed service was when the element in our oven just started to crumble into ash-like material. The gentleman completed his work in a extremely fast period of time that took the time to explain what had happened and how to avoid this issue in the future, which was very kind of him. I would recommend AHS to anyone (and I have) because it is worth the cost, especially in needed repairs. Thank You AHS for being there for us . . . .

A part to the heating unit had to be ordered. This part took 4 weeks to arrive so they could install it. During this time we had several very cold nights we had to endure. Heat during the day took several hours to reach temp we set thermostat for. We assume this delay was due to the part from the manufacturer having to be made but during the coldest time of the year? Not at All Season's fault.

We had a water leak in the laundry room over 2 weeks ago and placed a service call. The plumbing company responded in a timely manner but then we were also led to a water restoration company which still has not completed the restoration job yet.

We put a American Home Shield warranty on all of our listings. Last summer our daughter purchased a home without a warranty and as soon as we closed, we paid for her to have one. Within the first month, the hot water tank quit working and after 4 service calls, it was fixed. The water on her refrigerator stopped working and that was fixed. It is the peace of mind that she has now that is worth the money.

Tech was very good.

The ease in service AHS provides is a life saver. Knowing I can make one phone call, & with an affordable service fee, have expensive items properly fixed in my home - it is just indescribable. Items break without any notice. AHS relieves the stress of assessing, fixing, and/or replacing those items without any stress to me. I have had a water heater replace, an electrical outlet reset and my dryer fixed. Those are just a few ways AHS has relieved serious stress. AHS is a great service that I recommend to everyone.

We called AHS the other day as we had water in our hallway/utility room and didn't know what was going on. The plumber came same day, identified and fixed the problem which ended up being a slab leak. He capped the pipe and rerouted! Excellent service, Great response time and good person that came, knew what he was doing! I sell AHS to all my clients and have it on our own house but haven't had to use it much... We sure were glad we had it!! AHS filled the gap that insurance didn't cover!! Awesome service!!

Had a water leak in the wall of guest bedroom. First man came out, did not remove any drywall, just looked at the shut off valve sticking out of the wall, and said it was leaking. About 2 1/2 weeks later my daughter spent the night, walked in the room, and the entire carpet was saturated. Tech #2 came out, removed drywall, and there was a pinhole leak about 6 inches from the valve behind the drywall. Repaired w/ plastic, flexible hose (other was copper) - don't know how that holds up. Now I have a $700 bill to replace carpet and pad which AHS needs to reimburse me for.

Always send the most Professional Service Agents for the repairs. I am completely satisfied customer.

Of course it was Sunday when I noticed that my water heater was leaking and the collection pan was full of water. I turned off the water inlet and called American Home Shield. They were very courteous and after a few questions indicating it was not an emergency, they said they would arrange a plumber to come on Monday. I asked if they could send the plumber that had previously fixed my faucet and they concurred. I am very happy about the service they provided and the expediency with which the job was done.

I recommend American Home Shield to any one purchasing a home, be it new or older. I moved into my home in June and by January have called American Home Shield three times, all for unexpected reasons. Each time, a service call was set up promptly and each time the servicemen were on time, knowledgeable, courteous, explaining what they were going to do and why and made sure that I was satisfied with the work done.

This was the first time using the home warranty. I was pleasantly surprised at the response time and the service provided.

Tried replacing a part but that did not work. Service recommended a replacement dishwasher and a new washer has been ordered.

Each time we have had to utilize our AHS coverage, we have been very satisfied with the timeliness, service, and communication by the provider.

I bought an older house (1986) that certainly has some need for minor repairs. A friend told me about AHS and I signed up for a policy. I was skeptical... I'll admit, but after issues with some lighting and HVAC, AHS made everything extremely easy. We had professional contractors in touch with us within a couple of hours and at the house within a day or two. Thanks!

We have nothing but great things to say about this insurance that we got for ourselves, for our home. This has been one of our best investments, if not the best! The experience that we have had and would like to share with others, so that they may also save hundreds and maybe even thousands of dollars, is that as soon as something goes wrong with something (appliance or whatever else), we call it in to AHS or go online to report the problem. And it is handled in a very professional way and they get us the help that we need right away and because they get professional people to take care of it. It is then resolved as quickly as possible. We (me and my husband Carlos) really believe that is well worth what we pay monthly because if we didn't have this insurance, it could be very costly for us and we have a good sized home. We pray and hope to God that AHS will be around for a long, long time because we really do appreciate them. May God bless everyone!

The Tech that came to repair or replace my garbage disposal was very polite and professional. He found what the problem was and corrected it. At this time it is working properly.

Our clothes dryer stopped during mid-drying cycle during the early evening. Called AHS and spoke with representative to report the problem and she found that Sears would be the authorized repair service. Unfortunately, Sears would not have an opening for almost 3 weeks. My AHS representative said that was unacceptable and promised to get back with me the next day. As promised, I received a call from AHS and Sears asking if later in the day would be acceptable. Repairs were made during service call and we were back in business. Great job to Sears Appliance Repair and especially to AHS for getting it done!

I am very satisfied with American Home for their prompt response and execution any time I call. I will definitely recommend American Home Shield.

For the most part I love what I'm getting for my money. I was upset last year when my AC went out during the summer and it took the repairman almost two day to come out to look at it. By then I called a repairman who came out and did a temporary fix. When the repairman you sent came out he couldn't find anything wrong. This was my third costly repair in 9 years so I want to replace my AC unit. I asked for a buyout and American Home Shield wouldn't do anything because the AC unit was working, that was because I paid to have it fix!! I was very disappointed & upset!! I have been totally happy with everything else. My stoves have been repaired several times, my toilets have had leaks, my washer was repaired, and they even came out for my fig. No problems with the repairs and follow-up.

The person the vender sent to fix my furnace appeared incompetent and did not find the problem. When I called their office to complain, they told me to call someone else if I was not satisfied. I then called AHS to report this and NO ONE from AHS has called me back to discuss. Very poor service all around.

It was exactly as described in the book. Fast, efficient service. They were on time and only made one trip. Awesome experience will definitely recommend to my friends!!!

Fixed the problem. Tech seemed like he was determined to find why the unit was running intermittently. Unit is now working good as new.

The weather reports said that we would be experiencing the coldest Arctic blast felt in this area in decades. Coming home from a long day at work and finding the house on the cold side, I checked the thermostat. 56 degrees. Something was not right. I headed down the creaky wooden basement steps to face the metal beast. I was met with a quiet smile where usually I see a fire-y grin. I rolled up my sleeves and learned how to restart the furnace and came out victorious - or so I thought. Towards bedtime I noticed that all was not right. The house was cold and the furnace went out again and again and so I put in a request to AHS. We cozied down under a mountain of quilts and awoke the next day to a freezing cold house. I soon received a call that help was on the way and it surely was....

Awesome technician, professional, knowledgeable, and he assured me that he would take care of the problem and he did. He is an asset to his company. He deserves a raise.

When American Home Shield says they're coming, they come. And they do a good job in fixing what they have to fix. I would recommend them.

I had a problem with my plumbing and the plumber that you sent was so nice. He fixed everything that I needed quickly and I am so happy. Thank you so very much. Keep up the good work.

We have had American Home Shield for 14 years. In that time, I can recall only twice they have not paid on a claim. The first time the AC was not cooling. The technician said the coils were clogged because we had not cleaned them as we should have. We have kept them clean since that. The other time, the faucet in the master bathroom shower malfunctioned. The plumber said the water pressure was too high. But, still he took the old faucet off and capped the pipes. Then all we had to do was put the new faucet on. American Home Shield has replaced our central air conditioner, repaired the furnace, refrigerator, washer and dryer. There have been times we would have been in a real financial bind without them.

I have had my furnace worked on in January of 2014 for wear and tear issues, and thought it would be the end of the problem. However in February12th, 2014 I came home to a cold house 52 degrees and my furnace was off! I also smelled what seemed to be a hot melting smell from the vents. I called AHS and told them the issue I was having, they sent the same repair man ( which is a honest person and very caring). He found not only the issue, but my blower motor was nearly to go out as well as my secondary heating unit. The unit is 17 yrs. old and to repair is just a temporary fix that would last a while?? So he worked with AHS to nearly approve half the cost to replace the furnace and we will pay the rest. This will be a better and more efficient unit than what we have now! So I have to say thank you AHS for taking care of us again and I would recommend this Warranty Service to anyone who owns a home.

Each time I've arranged for a service, the correct information was relayed to the service company. All service companies respond promptly and all are friendly while doing great work. I will definitely renew the coverage.

Because electrical service was contracted with a separate provider: Whitten Electric; a problem with the Trash Compactor was overlooked as the electric short. It was mistakenly bypassed by the service; and is now causing a recall of the provider. Service Call fee is paid twice for the same problem. Called for electric short repair and trash compactor as two calls. Sears and Whitten Electric.

The service guy was kind, knew what problem to look for, the part had to be ordered. He ordered the part, told us approximately how long it would take for the part, it came sooner than we expected. We called in a service appointment and the service guy was notified and within 2 days the service was completed.

I requested service on their website at night. Received a response by 8am the next day. Contracted company contacted me an hour later and came out the same day.

I had a couple of cracks in the microwave door and I opened a ticket for it. The technician came and he went without fixing it, and I have to pay for the visit.

Thanks AHS!

We heard a funny sound in our basement so we rushed down the stairs to see what it was. It was coming from our furnace. Then the furnace went off and when it came on again there was not that sound. A couple hours later it started making the same sound so I called you guys the next morning. You were great, and told me that the service contact would be called and this would be taken care of soon. Well, I waited that day and there was no call so I called again the next morning and found out who the contact was. It happen to be the company that put in our furnace. So I called them and asked when they would be out. They said nothing had come through yet. I called back a couple hours later and they said there would be someone out between one and 4 that day.

The service was prompt and very good; however, even though the system was working very well when he left today the same system is now acting up the same way again, even though we have not used it since the repair. I will call Unstopables to report the problem tomorrow. I wonder if the system needs replacing.

The person I spoke with was caring & helpful when I called and scheduled someone to come out very quickly.

Our forced air central heater was just not keeping up with the cold outside. Running for hours to keep the temp at 63F. The Kozy Services people were sent out by AHS and they found the problem immediately. The entire unit was hooked up as a heat pump, and not all the elements were heating up. It kept up when temps were not to extreme, but when the really cold freeze set upon us, it could not keep up. They fixed it immediately and it has worked fine since.

Great service, great price and great contractors! Very happy with you guys and all you have done.

My hot water heater was approximately 14 years old. It had begun to leak around the top of the unit. I certainly would not have had $1600 that they needed to replace the unit. But that wasn't an issue for me because I have continued to keep American Home Shield for nine years. This is not the first issue I've had and they have been there Johnny on the spot each time I need them. I guess I don't consider this an insurance policy I'm now considering a savings account! After contacting American Home Shield the next day a certified plumber was at my home to replace the hot water heater. My total cost was $325 and that included my $75 deductible. $250 of this cost was due to code enforcement changes in my county. After 14 years many codes had changed. So my $1600 project only cost me $325. Thank You! American Home Shield, "I will never be caught without it"

I was without heat during the coldest day we had for six days... It was 20 degrees in my area and my house felt like 15 degrees.

We have had AHS for over 20 years. We enrolled when we purchased our home, per our realtor. All repairs scheduled thru AHS have been to our satisfaction and they have worked with us in every situation to get the best results. We recommend to all our family and friends.

I bought a house that was built in 1953 so AHS was offered to me; not knowing what kind of things might go wrong with such an old house I purchased the Insurance. I have used it 4 times and have been totally pleased with the prompt service.

Recent call on problem with gas furnace. We called at about noon. Repair was made the next day at about noon. Would like to have had same day service since the weather was very cold. Repairman was very polite and repair was completed.

I have a policy on two homes, on my vacation home American Home Shield has been great when there is a problem with the home and you are remote and cannot spend the time to get multiple bids to fix a problem. Just the ability to call AHS is safe and easy. The contracted service rep. has always been responsive and competent and you just write a check for the contracted service. It gives peace of mind and quick response.

I want to let you know that MANNY the repairman who came to my home was very polite and informed me of all he was doing and did not mind that I liked to see and learn when someone works on things in my home. He couldn't have been nicer. I did accept the cash offer to purchase a new washer and have done so, so now just awaiting the check. I did fax the receipt to AHS… SO all will be good when I receive it. Thank you AHS for your staff on the phone also. Very helpful.

This rating of "Dissatisfied" applies to my most recent call for repair on my built-in microwave. Prior calls for service would be rated good to excellent. However, this recent microwave repair took 25 days from the time I called for service and the time repairs were made. The contractor diagnosed the problem correctly and once he got back he successfully fixed the microwave. I was dissatisfied with the length of time it took to effect the repairs. I called AHS customer service several times during the course of the wait and the agents were understanding and attempted to help but the bottom line is it took 25 days.

The replacement went very well except for an electrical problem which was not covered by AHS.

Thank you for seeking input from your customers. I've been with AHS for quite a long time. Last year I switched to another warranty company for a few months and was not at all satisfied. I came back to AHS as fast as I could. Maybe AHS is the best of its kind in the marketplace. I've seen a lot of improvement in customer service in the last year or so. Phone calls are answered more quickly without excessive hold times, as previously was the case. Reps are much friendlier than before and seem honestly wanting to help. That's new, also. The service providers sent for repairs are in quite a wide range from very good to hardly adequate, but maybe there's no good way to vet them.

Quick response time, courteous service. Very knowledgeable, thank you.

Appliance repair person was able to ascertain the problem within 2 minutes of seeing that the oven was not working - it was the circuit breaker. He fixed it in 1 minute and then he showed me how to work the circuit breaker.

I have had to call American Home Shield many times now and I have been very impressed with how quick all of my problems have been handled. I really appreciate the professionalism.

The electricians arrived at the appointed time, diagnosed the problem and 'fixed' it. Three days later the same problem occurred. Again contacting AHS a new appointment was established with the same contractor who initially had a problem with the new diagnosis but after 2+ hours it was found and resolved. No problem since then.

I must say that AHS was the smartest decision as a home owner that I have ever made... With only a small fee all my biggest household problems are fixed. AHS takes the fear out of home ownership. I will continue to be a customer as long as I'm a homeowner!

I was extremely impressed with the service. The service was excellent.

Our upstairs HVAC unit had a completely burned-out circuit. AHS sent out an HVAC company that diagnosed the problem as electrical and got an electrician dispatched at no additional cost and handled the matter quickly and completely.

I have been with AHS for several year with my big house in Atlanta. So when I moved to a small home back in Mississippi, I knew who to call. I'm now divorced and on disability. I use to be able to make repairs myself but for several years now that has changed. So I'm proud to say that AHS do as good or a better job than I used to but most of all I trust them to do what I can't anymore. Thanks AHS and as long as I can afford to, I will be a faithful customer as I feel you are as faithful for going above and beyond my expectations. I tell all my friends and family about you and how fast you handle a problem and if it can't be fixed you replace everything with as good or better, not cheaper than what I have worked hard to have. Thanks again.

I reported my 2 appliances that were broken. AHS promptly scheduled the service appt over the phone with me. I also received an email clarifying everything. The serviceman reported as scheduled and fixed my washer and ordered parts for my oven. The parts for the oven have arrived and he is coming tomorrow to fix the oven. I was so satisfied with this claim. Thank you so much.

The Heat Pump unit outside was making a lot of vibration noises. When the repairman came he immediately said the problem was the screws on the cover had come loose. He tightened all the screws and thoroughly checked the unit to insure that was what was causing the noise. The repairman explained everything he was doing. After he finished he asked me if there was anything else he could do (he offered to change my filters). I had just replaced the filters. He then said if I heard the noise again to call and he would come out and I would not have to pay a co-pay. I was totally impressed by the repairman. He was very courteous and knowledgeable. I called this problem in on Saturday and the repairman came on Monday. He was very apologetic and said since the call was made on Saturday the receptionist did not put the work order in until Monday morning. He was at my front door before 12 noon.

All of the service companies have been great but I have a very hard time requesting a service call. Every time I have accessed the website in the last 6 months I am unable to complete that request due to the website. I have accessed at all different times of the day. I have to resort to calling in and The automated service has not worked for me either. It then takes forever to talk to a service agent. You have to get the web working. If you do I will be very satisfied.

In seven years we have come to consider AHS an excellent value. At least one and more often more calls for appliance repair have been made each year. The phone answering service was easy to follow and each time accurately and completely processed our request. Most calls led to our being contacted by the contracted service provider within twenty-four hours. Every provider arrived on time, was dressed and acted very professionally, quickly diagnosed and corrected the problem. In only one case did a part not on hand have to be ordered, preventing the repair from taking place with one visit. We have and will continue to recommend AHS to all comers.

I was contacted from ahs about the issues I had with the contractor and how long it took to get my furnace fixed. They refunded my out of pocket expenses I had during my issues. I am fully satisfied.

I was denied on this claim because customer service heard what they wanted as I decried what the pump was used for. With that said, I was told I was covered and so I went forth to schedule a contractor out for repair. It took the contractor over a week to be able to come out and do the repair as well. When I called to find out about why I was denied on this claim I asked that it be looked at again by a supervisor. I was contacted that same day or night because the supervisor call me back at 9:30 PM as I was sleeping. I told him what happened and he said he would review the first call but it would take up to a week before I would hear back.

It took over 2 weeks and they still could not find a contractor to come out to do the maintenance on my furnace. The guy they usually used no longer does it and did not let anybody know that he stopped doing the maintenance. I finally got a hold of the guy after a week of leaving messages and he told me, "I don't do that for them anymore". Nice of someone to let me or AHS know. Then I gave AHS more time to find someone and they could not. I received a refund, but very disappointed.

I really appreciated how quickly I had a response from the company that Am. Home Shield contracted to repair my heater on a cold day and not leaving me into the cold night.

I own several residential properties. Mostly used for myself. Over the years I've had a home warranty on and off, mostly done thru the purchase. I recently bought a ranch out in Brookshire, Texas and its been to say the least One of the biggest, best and worrisome buys. Thankfully Am Home Shield was there to help out. Y'all have fixed all of the issues that arose and have treated me very fairly. So I decided to re-up and to expand my coverages with other properties. You're the best.

I do recommend a home warranty as part of a Pre-certified program our company offers. My experience with AHS has been very positive both from a buyer and seller point of view. Although I can not quote exact statistics, my feeling is that homes covered by a home warranty do sell faster than those that are not. I think AHS offers great service and is a valuable policy for the seller as well as the buyer. I have had many calls to thank me for recommending the AHS warranty, particularly in the case of first time home buyers.

I sent my request for a repairman online. I was given a number to reach him if I didn't get a reply. I was contacted the next day and a man was sent out that afternoon. He found the problem with my dryer and repaired it. While he was here he also cleaned part of the dryer vent (that he could reach), which I thought was going the 'extra mile'.

The tech from Greenway Home Service was wonderful. He told me what the problem with dryer was and that got fixed. For the washer, he wasn't sure at first what it was, but worked through to figure out. He was back within a few days to put on the new part. He was one of the best service techs I had

We discovered we had a back up kitchen sink as we cleared breakfast dishes. I immediately AHS and their very helpful folks took my information within a couple of minutes, had emailed the local plumber and shared the information with me. AHS then suggested I give it about an hour or so and contact them to see where I stood on scheduling help. Before I could call the plumber called me and by early afternoon my problem was solved by a very helpful plumber.

I had a good experience with American Home Shield. They were prompt, courteous, and did a good job.

The fellow who arrived to fix my door from "Open garage door" was so smart and quick to find the problem. I will definitely ask for this repairman should I ever need this door looked at again!

I have been an AHS customer for several years and have been completely satisfied with my coverage and service. The key to satisfaction is not only fast courteous service but knowing what is covered in your contract. The only dissatisfied customers I have met in the past, did not know their coverage! Thanks American Home Shield you have prevented several unpredictable financial surprises by being there!

When we bought our home, we bought it as is, because it was a foreclosure. While it was in better shape than some of the foreclosed home I've seen, we knew if there were any problems, they would be our problem. Our realtor recommended American Home Shield to us, and we are very glad she did. We have had plumbing problems, and a small furnace problem. AHS was very responsive to us, and saved us a lot of money.

We have used our AHS warranty numerous times in the last four four years, and each time AHS has been timely and thorough in dealing with our issues (washer, dryer, water tank, heater, ac). We always recommend AHS to others.

After a bumpy period when the service dept did not have the correct information about what type of plan I have when I had renewed, I finally got to a very kind lady in Sales and she corrected the info and instructed the contractors to proceed with the repair that yes, I was in fact, covered. Otherwise, i would say I have been happy with my service.

AHS has been very good to us. Highly recommendable!

Heater broke down on coldest night of the year, of course. Called AHS for repair, and within 24 hours they sent out a contractor who was able to fix the problem on the first trip. Contractor was very knowledgeable about my heating system and fixed it in about 45 minutes. He was also very friendly and explained what was wrong and how he repaired it. Good follow-up from AHS, highly recommended!

I have never had a bad experience with AHS in 10 years of dedicated service. Thank you.

Always had great experience with AHS. Very happy with their service.

We emailed a request to have our dryer fixed. AHS responded immediately with the service company that would contact us. Service company came out two days later, checked the dryer and stated parts were needed. Service technician contacted their company to see if parts were in stock. Parts were not available. Technician stated parts would be sent to our home. He gave us a phone number to call when the parts arrived and the company would send someone out to repair the dryer. We were without the dryer for two weeks. The parts arrive, contacted the company to schedule a service person to come out. The parts were put into the dryer, but the service person did not connect the control panel. I contacted AHS, customer service personnel sent someone out right away. We are glad to have AHS.

I have nothing but good things to say about American Home Shield. If you purchased a home like we did, this plan is the second best investment you can make. It gives you complete peace of mind knowing that all your major components of your new home are covered or I should have said the older home purchased. We had to use American Home Shield Twice this past year and it has paid for itself. Our experience with them has be a five star rating. Pleasant and professional people answering your calls. They call the Pros who are going to make the repairs and so far all have been on time with excellent service and knowledge. Again I CAN ONLY SAY GOOD THINGS FOR THIS COMPANY.

The contractor is very knowledgable and fixed the issue like he said he could.

I've used AHS for issues with our dishwasher, microwave, refrigerator and, most important, our heat pump and air handler. All issues were either handled or the item was replaced with superior service from AHS. I received an AHS contract when I first bought our home in 1998 and have never been without it. I use it on my rental property also and I also use the HVAC maintenance contract as well. I wouldn't be without AHS.

Whenever I call them about a problem in my home they answer my call. I did not have to wait long before someone come out to my house.

American Home Shield has been the best investment that I have made in a long time! Customer service has been A-1, and the services have been timely and hassle free. It has been worth every dime.

Our furnace went out, we called AHS about 8pm and within 15 min someone called us back and made appt for the next day in the am. Very timely and excellent customer service. The repair co was also fast and professional.

Recently, we had to have our Ice Maker repaired. I entered the service request online. When I did that I clearly stated in the description that this was a Free standing Ice Maker. The repair was completed and then the repair company called me and told me that American Home Shield had denied the claim. Someone from American Home Shield then called me to tell me that my contract did not cover a Free Standing Ice Maker. When I had gone online and clicked on the "download my contract" button, the contract that I saw specifically had Free Standing Ice Maker listed. However, apparently that is just a generic contract of what "could be covered" not my actual contract of what is covered. This is very misleading!!!!

Both the furnace repair and electrician people were very good.

When we came to Florida in January we found that there were several leaks in plumbing in our winter home - we are snowbirds from New York state. I contacted American Home Shield and within 24 hours I had a plumber on the way and he fixed all of my urgent problems in one visit. I have previously had the services for a plumbing problem and for a problem with a dishwasher. It puts my mind at ease that I can request service by either telephone or e-mail and a reputable contractor is dispatched to repair the problem with a $75 copay for the visit.

I have been with American Home Shield for about 10 years. Not once have they ever not taken care of whatever issue I had with my home. I an very satisfied with my warranty and is at ease knowing I have this company to help me. I would highly recommend them to anyone. They have made home ownership a pleasant experience. Professional, dependable and due diligence are what come to mind when I think of this company. Very, very satisfied proud customer. Thank you!

Fixed the leak in our toilet.

The tech that you sent out is one of the best I ever had. He was very courteous and knew exactly how to work on a Sub-Zero. Thank You.

Needed a repair on our microwave.

The breaker is finally fixed. It was literally a 10 minute job. So glad to have heat again. I certainly hope to NEVER have to go through this again with any other repairs I need.

Tuesday evening about 6 pm water started pouring from one of my kitchen light fixtures. I finally managed to get the main water shutoff valve turned off. I called AHS to see if I could get a plumber to come out to repair it. The AHS rep told me she had sent a work order to one of the local plumbing companies AHS used and they would contact me (I assumed that evening). No one had contacted me by 8 am Wednesday so I called the plumbing co. and got their voice mail and left a message that I needed someone to come repair my leak.

Sears came out to fix my oven on the first week of February, ordered a part and it came in. They were back out to my house on Feb. 11th and fixed it they said. The oven still gives me #'s like E-1, F5 and the oven cleaner does not work. So I have been waiting since Feb. 5th for my oven to be repaired correctly. You would think since they did not fix it right the first time they would work me in sooner instead of waiting till the next week.

We were very happy with the tech that came to home on Fri. He found the problem and called for needed part and went to see if he could get it that day. He told us they (his Co.) would call us for him to install if he could get it that day. We never heard so assumed they didn't get the part. We went without heat all week-end and he came on Mon. When he did return on Mon., he said he had the part and could have installed that Fri but was not called to return till Mon.

Phone wait times are, often, very long. Response time, from contractors is, usually, within 24 hours. Having American Home Shield has helped us, financially and mentally, several times.

The central heat quit working, and a repairman came to fix it the next day. He cleaned a switch and said it's working now. A week later it quit again. If it needed a switch, he should have replaced it.

I have an AHS home warranty and maintenance agreement and am so pleased with the service I have received that I wouldn't do without it. AHS supplies two maintenance inspections for my furnace and a/c a year at no additional cost. This is a must for any homeowner in my book. During the past year I have had two service calls on my washer and AHS has made certain that a service technician has been dispatched within a 24-hour period. Both times, the tech has targeted the problem and repaired my washer and had it running like new with only a minimal service cost to me. AHS has provided me with an invaluable service and has answered all of my questions regarding my contract and services. Great customer service and dedication to getting it right. Thanks.

We purchased American Home Shield so we would not have to worry about breakdowns of appliances in our home. We had ice storms pass through (in South Carolina) and our furnace went out. I went online and put in a service call. They sent an e-mail telling me who would contact me. I waited three hours and called back to tell a CS rep that I had not heard from anyone yet. They said I was on a regular call, not an emergency call because I went through the computer. It NEVER said that anywhere. So, I asked for an emergency call. They explained that the four hours started after I called and talked to a human.

They called promptly and showed up at the appointed time. It turned out to be a much bigger problem than originally anticipated, but they were very thorough and good at what they did. When there was an additional, but related problem the next day, they came the next morning and took care of it. John was the primary man, but he reached out to additional workers when the job required it. I was impressed by the quality of their work and their willingness to finish the job as soon as they could.

I had plumbing issue and I just called American Home Shield and they got me fixed in awesome time. I will never cancel this insurance... It gives me peace of mind to be protected!!!!!!

I have been pleased with having this insurance for my property. Anything can go wrong, and sometimes does, AHS, is just a phone call away, prompt, friendly and courteous. I don't know what I would have done without them.

I thought the company that came the second time (second opinion) was both professional and knew its business. I would definitely have no problem in having them come to the house again; definitely not the first company as they didn't even bother to look for the problem as they were in and out in five minutes.

The company involved did an excellent job with the repair, very prompt and courteous.

This is probably the worse winter I could remember and as luck would have it I came home to a freezing cold home. I immediately called AHS and within minutes I had the contact name of the contractor that would be calling me shortly. Within the hour I had a call back from the contractor and scheduled the appointment. The heater needed to be replaced and we were up and running in no time. Thank you AHS!

American Home Shield sent out an extremely qualified technician, but unfortunately since the exhaust pipes involved were OUTSIDE the house, this repair was not covered by our policy.

It takes the guesswork out of buying a home that is older. Peace of mind is well worth this investment

A repair work was done smoothly and perfectly. A service guy came to my house on time and was very gentle. Thanks.

As always I had an excellent experience. I submitted a repair ticket via the web, it was routed to a local company, they called and set up the repair appointment and my problem was solved all within a week. I have enjoyed my relationship with AHS for over a decade and would not trade them in for the world. I have also recommended them to a few friends who also signed up for the warranty. It makes no sense to have car insurance, homeowner insurance, or what have you and not have a warranty on the items in your home that will eventually cause problems. I have saved thousands on repairs and for that I thank AHS.

Active Appliance called me in less than 24 hours from the time I placed my service request. An appointment was set for the next day. The repairman was professional, courtesy, friendly, and fixed the problem within a short period of time.

Great company. Always friendly and quick response. Vendors are top notch and always on time with excellent results.

We noticed some water in the garage thought that it might have rained and water must have seeped in the garage. Next day after another inspection and following the water trail determined that the water heater was the culprit. Called AHS informed them about the problem, even though it was a Saturday a plumber arrived diagnosed the problem called the AHS within the hour and informed me that they will replace the heater on Monday. Water replaced by new water heater having same capacity and better features by noon Monday. What relief it was to work with an excellent company "AHS". I am going to have them as our insurance which really acted as "OUR HOME SHIELD" company a rightly deserved name.

I have had the American Home Shield Warranty Plan since we bought our house in San Antonio. Moving here from Michigan in 2008. There is a big difference in climate and the different systems for each state. It is nice that every time I need service on a system I only have to come up with enough money for the service call and the item is fixed. I did have one problem with the heat pump where the tech. did not fixed it right and when found on the PM American Home Shield made the 1st company come back and fix it right at no extra cost to me. I like the Home Warranty so much that I joined the PM plan for my heat pump when that pan started out and am more than happy with both plans. They are well worth the money I pay for them every year.

Our Central Heating unit malfunctioned and we called AHS to see what our options were. They indicated they could send a serviceman out to check things out and see if it was something that was covered on our home warranty or not. AHS made the referral and the next day the HVAC Company called me to set up an appointment for the following day. The HVAC Company's man came out and inspected the problem and took some pictures and said that he would file his report to AHS and that they would be in touch with me about what was covered/not covered.

On Sun. Feb. 9 our heat pump went out, went online and entered a repair order, about a half hour later called AHS and told them I had a small child, about an hour after that call, Carolina Air called and said he would be out there in an hour, had in fixed in 15 Minutes. On Tues. the 11th no heat again, called AHS talked to Whitney and told her about the child, after about a 10 minute hold she told me she requested emergency, an hour later Carolina Air came out and re fixed the problem better, Bob at Carolina air was very efficient and explained everything to me. Whitney of AHS was absolutely super. I would recommend AHS to anyone. Thanks for the great service.

My home furnace went out during a cold freezing weather conditions. I contacted American Home Shield and they sent out a repairman quickly. The repairman was very professional and experience. He quickly had my furnace running at a high efficiency since. I'm very please with American Home Shield.

I called American Homeshield with electrical issue on Tuesday night. We heard from High Class Services Wednesday morning and we had the repair done Wednesday afternoon. The service was done professionally and we are very happy with service!

Both were looked at & the microwave was repaired & is great now, just took so long to get part & then to have the repairman install. Over a good month process---too long to wait for something you use 10 times a day!!!! As for the refrigerartor, was given $$$ towards the purchase of a new one, but again, took a good 2-3 weeks to decide which route they were going to go. Way to long to wait on repairs or decisions. But otherwise, would recommend American Home Shield.

Great job scheduling in a professional timely manner.

Sometimes I don't hear back after a workman has been here to know if the part was ordered, when it is expected and when they can come back. I have to track them down.

I have only been a client for a few months but the calls and service I have received at this point have been dependable and professional with timely calls and responses. I feel comfortable and pleased with the services I have received. I have recommended this service to some of my friends because we are not happy with the handyman's limited knowledge and skills.

When I had plumbing problems, I immediately called AHS. They sent a plumber to my home that gave a thorough check and determined I had a leak under my floor. My recommendations for the service I received from AHS and the plumbing company, Bacon Plumbing (Dallas, TX), that came to my home is the highest I would give any service organization. Every one involved in solving my water leak problem -from the agent at AHS who first took my call and scheduled the plumbing company to come to my house, to the phone rep at Bacon Company, and specifically to the competent, professional and service oriented plumbers who solved my problems- was outstanding. I highly recommend AHS, Bacon Plumbing Company and the two highly trained, friendly and informational plumbers who came to my house. They each receive 5 Stars rating from me!

My husband and I are happy for the most part and glad we took the AHS contract. They have replaced our dishwasher, washing machine, two hot water heaters and one air conditioner. While they do wait until something is broken beyond repair, they replace things quickly and allow you to upgrade the appliance at their cost which saves you quite a bit. They replaced our dishwasher with the top of G.E.'s line. When they replaced our washing machine with a Whirlpool that was comparable to what we had, I upgraded to the top of that line for the energy saving features. The cost was more than reasonable. You have to use the repair people that they send and most are very good but a few have been a bit sloppy - but since you only pay for the first service call if the item needs service again within 30 days, we are really not complaining. I put in a service order on my computer and they quickly assign a repair company that calls me to set up an appointment for the repair. With the cost of repairmen and appliances today, we would certainly recommend AHS to anyone.

I've been very satisfied with American Home Shield and appreciate the immediate, friendly customer service.

All our repair work has been excellent; the people who have come to our home have done a great job and have been polite and helpful. We have had repair work done on any number of items---oven, refrigerator, heating and AC units.

The first appointment was made but they did not come and no follow up call was made to reschedule. I called and rescheduled for another day. Thanks.

I have had a good experience with AHS over the last two years. They have responded in a professional manner to all of my inquires about service.

Unfortunate this was the same repair Sear did 2 1/2 to 3 months ago. Their work fell apart. The new company seemed to do it right.

Heat pump went out in recent cold weather. Called Home Shield and was called by The repair service in two hours and was fixed that day.

Kept me updated and did a quick repair for Ac system.

AHS' HVAC vendor was on time, knowledgeable, and very competent.

We have had experience now with two of our appliances. We found this vendor to be knowledgeable, efficient and reliable.

The operator called to confirm approval to replace a water heater installed only a few years ago and informed me it was my responsibility to pay for readjusting and sealing the roof vent cap. This was required due to the plumber supplied by AHS had not completed his job properly and left it about a foot above where it should have. I had to pay $175 to fix it. She was rude and all too quick to go to a cash settlement once I pushed on this which would have further delayed the repair. The before picture is attached.

For restroom incomplete job need someone to come and repair my appliance in restroom again. The water is still running in restroom.

It took longer for the repair person to get to my home, and they had to come out twice, but the repair was made correctly. I AM very much satisfied with this agency.

My tankless water heater quit making hot water. The selected plumber made three visits to fix the water heater over a period of five days. Each time the AHS representative was concerned and understanding of the problems the plumber encountered and the representative approved each of the solutions. Unfortunately AHS has yet to reimburse me for the payment of a circuit board I paid so the plumber could immediately go to, pickup and install into my water heater so that I did not have to wait for hot water. I was out of hot water for about nine days. The AHS representative discussed with the plumber and approved what the plumber had done, i.e., go and pickup the circuit board to install it into the water heater.

Superb service, accurate diagnosis, great interaction with service agent and his office.

Having warranty covering all major products is one good investment for your home, been having it for many years, and when something breaks all I have to do is leave the calling to AHS.

A repair person from JGG Electronics came to our home to repaid a latch switch. Rather than installing it correctly, he spliced into an existing cord that went bad again in two weeks. Sears came out and did the job right. I have been promised three times that you would send me a $125 card, still waiting. Put a check for $29.50 in mail today for last visit. I am satisfied with your service so far.

When we bought this house the previous owner paid for the first year of our policy with AHS, we had to have a new unit put in our furnace, that was a big help. Since then we have had to have a new garbage disposal, several new thermostats, and a hot water tank. All of these would have cost us considerably more than we had to pay. When you live on a fixed income that means a lot to you.

If the repair company delivers quality services, then AHS is successful and recommended.