American Home Shield Reviews

I have used American Home Shield once for my air conditioning and they have good service. The air conditioning was not working really well and I called the company to help me with that. I have a good experience with AHS.

American Home Shield comes every time I've had to call them - they send somebody out. I have good experiences with them.

Because our oven would not ignite I called American Home Shield to have someone come out and repair it. The contractor came out to repair it and charged me $125. He put an igniter in the bottom of the stove and then he left. Two weeks later, the boiler in the stove did not work. So I called American Home Shield to have the man come back to find out what the problem was. He came back and he told me that that was a different issue. It wasn't the same issue and he wanted me to pay another $125 for him to repair it. I was not willing to do that because he should have repaired it on the first visit when the stove wasn't working the first time. He said he wasn't going to do it. He called the company and I called the company.

exceptionally good. Our most recent claim was for a shower. The shower began to slowly drip. Since the shower wall was directly adjacent to my bedroom I heard it all night long. They were able to fix it. Submitting a claim was very easy and simple. I called and told them I had a problem. They took very minimal information from me, gave me the name of the vendor they were going to forward the claim to. The vendor just called and gave me an appointment. The contractors they sent was marvelous - absolutely marvelous people. I had used this plumber once before and was very pleased when they gave me the same plumber. And as usual, he was absolutely splendid. I'm just very pleased that it has been an easy arrangement to make and it's been a successful one. We have a very satisfactory overall experience.

I'm very happy with American Home Shield. I recommended AHS to another friend and to my family, too, because it's a good service. Everything was okay. When they promise me, they come. As soon as I call, the other company, whatever I need to fix, they call me. I hope everybody has American Home Shield as insurance because everything is easy with them.

AHS did call me and waive the second fee for the $75 deductible which I appreciated. I still have to pay for the part to be fixed (which cost $70) but what I really am looking for is someone to take my complaint and at least meet me half way and to know that they will be responsive.

Submitting a claim to American Home Shield was fine. The contractor they sent came in, fixed the job and left. He did what he supposed to do. My issue is that they sold me a contract that was no good in Virginia. They got me good when I bought a contract with them down in Virginia. and they ain't even authorized in Virginia. I bought one in Ohio, which is all right, but I didn't know that it didn't work in Virginia for the whole 3 years, so they just took my money on that.

The seller of our home purchased a home warranty for us, we reviewed and selected AHS. We now have an issue that is not a convenience but a safety issue with the electrical in our home. We contacted AHS and the electrician contacted us, indicated he could not make it out until Thursday. My husband called AHS back and they were unable to do anything to assist us. We now have no electricity in our bedrooms and bathrooms as we have had to shut it off to prevent a possible fire. I can say I will not be renewing this home warranty. Safety must come first for them.

We called American Home Shield a few times to have our refrigerator fixed over a year and when the repairman said it cannot be fixed, they went ahead and and agreed to get a new fridge. I have no major complaints, they tend to get back to us pretty quickly, within a day to get technician out for whatever what was broken. My most recent claim was a household furnace issue. I submitted the claim on the web and they called me the next day. The serviceman came out within three days to request the time. He was very good, very knowledgeable and took care of it so I have no qualms. Everything has been fine after the repair. American Home Shield is excellent.

I walked into my garage and it was flooded. My water softener apparently was corroded and water just came out of it. I submitted a claim on Labor Day, a holiday, but it got right through. The representative was good and very professional. The contractor called me back the same day and came out the next morning. The manager diagnosed the problem, got back with AHS and my water softener had no problem since then. I left American Home Shield for a year and went to another company, and it was a huge mistake. I'm a realtor, so I should've known better, because there's no service as good as American Home Shield's. They are topnotch.

Any time I've had an electrical problem Mr. ** has always come and corrected my problem.

American Home Shield captures the cultural beliefs that are extremely important to keeping a Company in A+ standing and that is they (1) think customer; (2) they make you count; (3) collaboration wins (they work to assure that all is satisfied); (4) demonstrate trust; (5) open up/transparency; and (6) exchange feedback (surveys).

Everything went well when I submitted a claim for my oven. I called American Home Shield and explained what was wrong. They sent out personnel and checked it out. They ordered it, got in and fixed it for me. That's the way it has been going on. They've been taking care of whatever my need was. They are very good. The representative on the phone and the contractors were courteous, professional and polite. My oven has been working properly after the repair and everything is going great.

The contractor was friendly and knowledgeable of the issue with my refrigerator. The turnaround time for the initial visit was good especially since the problem showed up on a weekend. The only downside was the additional week of waiting for the part to be ordered.

Excellent and fast service! We had been in the house a little over a year and nothing has gone wrong with the air conditioning. Then it just started making a weird noise up in the attic and then it stopped blowing air at all. So I went online to submit a claim with American Home Shield. I got a call back fairly quickly, probably within 30 minutes, if not sooner. They were real helpful, friendly and answered all my questions. They said they were going to call someone locally that would try to be there within a few hours. After two hours, a contractor came in, took out a part and took it back to their shop to fix. It was a Friday afternoon and they brought it back around 7 that evening. It still wasn’t working. They said it will take a long time to order the part so they brought it back to their shop to fix, and they came back Saturday afternoon. It’s been working ever since. They know it’s hot in the summertime so they were really working to get it fixed as soon as they could. They were great.

There was a leak in one of the pipes in my furnace. I submitted a claim to American Home Shield online and it was easy. The contractor was fine, he was polite. He fixed the pipe and now I don't have to clean up water. They're very helpful.

I'm satisfied with American Home Shield.

When our refrigerator all of a sudden stopped cooling, I submitted a claim with American Home Shield. I did it online at first, but ended up calling and speaking to somebody at the contact number. Later that afternoon, he told me who to expect to be calling. The company contacted me and told me that they were coming out, and showed up the next day. Our interactions with the contractor was good. He said he thought he knew what the problem was but it turned out not to be that. He fixed two parts and told us to try a couple different things with the plugs and where we get our plugs in. Everything was handled promptly. So far our experience with AHS has been good. They were quick, efficient, and took care of the problem. So, I'm happy.

American Home Shield was very good, excellent actually. What stands out to me is how quick they take care of the problem. I called them and in an hour or so, the contractor contacted me and told me what time they will be going and everything worked out perfectly.

We've been with American Home Shield for a while and so far they've been doing a good job. The only little incident was what happened here lately.

They were superior. Great people to work with. The air conditioner was awesome after the repair. American Home Shield is a great company to work with. It's so worthwhile to have this service. They're very thorough and I love the newsletter they send out every month. I always read their email and it's a real good service.

The company elevated my concerns to the proper individuals and have resolved my claim. I have adjusted my rating accordingly

The first experience we had with American Home Shield was very negative. This was when we first bought the house. We had to have a new air conditioner installed. The service guy installed a new Carrier air conditioner but didn't install it properly. His job was red tagged twice. And since it was not installed properly, the water was not draining properly and caused a great whole of damage to my kitchen ceiling, which had to be repaired. He insisted that we allow him to do the repair because he was responsible for it. And Moe sent Larry and Curly out here to fix it. They got in to an argument over who was doing it right. That was not a pleasant experience. To this day, there is a problem with my air conditioner. I went off American Home Shield one year when they raised the prices. As soon as that happened, my water heater went out so I went back with American Shield.

My washing machine stopped working so I filed a claim by calling in. The representatives on the phone were nice. However the contractor who came out wasn't the best. He just talked on the phone majority of the time and said he would be back to fix it but I did not hear from him for a few days so I called. I was told that the machine part just came and I had to schedule them to come back. He came back and fixed it. The washer works now and it's fine. American Home Shield has gotten the job done when I needed it.

We purchased our home a 9 months ago, and with it came a 1 year American Home Shield warranty. When our water heater started gushing water on a Saturday we called them and their automated phone service said to turn off the water to the tank and the soonest they could send someone out was Monday, with no time frame. Then, when the man comes to check out the leak he tells us there is nothing he can do because we turned the water off so he can't see where the leak is. When I offered to turn it on, he said American Home Shield told him not have it turned on, that we would need to schedule another appt. So now we have to wait another day with no hot water just for them to diagnose the problem. God only knows how long it will take for them to fix it. Felt like the only reason for the appointment today was to get my $75 dollar copay. Please don't use these people.

This company is horrible and I am a contractor and try to give any company and especially a contractor the benefit of the doubt. This company sends people out to your home and fixes nothing. Then when you call because nothing got fixed they send another contractor out that has no idea what the first contractor did. I literally watched as they tried to replace the same part over and over. Then when it comes to actually replacing something they claim your appliance or equipment needs maintenance or pretty much any excuse to not pay. They lure you in with low monthly pricing but it gets you nowhere. Takes days if not weeks to send another contractor to you and even then the contractor is restricted on what he says and does and because this company would never spend more than you pay to fix anything. The whole purpose of a warranty is to protect you from the big charges and replacements not to band aid your house together until it really breaks and then deny your claim. There are a lot of good warranty companies but this is not one of them.

I have two houses under American Home Shield. I haven't had problems with them. They have always worked good to get the people. I'm satisfied. There were a couple of times that something has gone wrong and I was told they couldn't do it so I read the fine print and it wasn't covered. The last thing we had was a problem with the plumbing. I called them and then they contacted me to let me know about the person who was going to respond to the call and that he would call us within 24 hours to set up an appointment. The gentleman called within 12 hours and set up an appointment, and he was very good. He got right to it, finished it, got it all done, cleaned up and I have no problems since then. I watched what the contractor was doing, made sure that I felt he was doing good and he was. He knew what to do and how to do it. He had a little trouble getting the thing unplugged. There was something in there that was messed up but he stuck with it, and got it done.

I am writing to express my frustration with American Home Shield in the regards of an existing issue that I've been having with my AC compressor since April 2013. First off, I have all electric in my home, therefore, my outside compressor runs year long providing both heat and AC. To begin, in April of 2013, my compressor died. I place a service call with American Home Shield. The contractor came out and informed me that the compressor to my unit had gone up. American Home Shield approved the work however, since my AC unit is old and required R22 refrigerant it would be a cost to me of $1200. So just to keep a running tally, that's $42 for monthly service plan, $100 for the service fee, and $1200 for the refrigerant. So far I'm out of pocket ~$1342. All worked seemingly well until the end of November of 2013 (of course right around the time when family and friends were in town for the holidays). I placed another service call around the beginning of December resulting in another $100. Same contractor came out, told me he hit the reset button outside my unit and that all should be fine. It wasn't, the reset button had to constantly be reset (which I know shouldn't have been the case if the unit was working properly).

Dan ** and his wife laurel are crooks. I used them again after AHS recommendation. Dan did not fix the problem in my refrigerator nor receive a call to explain his absence. Laurel, his wife, promised me twice that she will have Dan stop by to finish the job. "No show". Called their business line and Laurel's cell phone which have Las Vegas area code. Informed AHS that they have a crook in their list of contractor but never heard from AHS either. Can't get anybody live to talk to but their robotic answering service where you punch code but no call back.

Three or four months ago we had a problem with the refrigerator which is a sub-zero refrigerator. It took the repairman like a year because they were sending not certified. The people that were coming did not have enough information about the product. So that was a problem that we had. Had they sent a certified technician, the problem would have been solved within a day. Other than that, we've had good experience with American Home Shield. Recently we had a couple of commodes leaking. The AHS representative that I talked to on the phone was very nice and polite. I submitted the claim over the phone because their website is not user-friendly. It was a repeating problem and you cannot report that online. Anyway, AHS sent a company and they fixed it. The contractor was very professional and polite.

I am writing to express my displeasure with a plumbing company used by American Home Shield. They have been to my home 3 times and each time another plumber had to come out. Once another plumber sees what has been done, they say to call them, they can't touch it. Now I don't have heat, and another repairman just left unable to service me. I have paid 3 times and still nothing is working. What is so bad, when they came out the last time, they left my unit with parts unattached, paper in my fan and parts left out. I really think that AHS should check their vendors periodically. Since this is a public board, I'm not posting the company's name. That is not fair to blast them, but it's also not fair that I don't have heat after all these calls either. I tried talking to a rep at AHS and got nowhere. Therefore I'm having to solve my issues myself. I cannot freeze another night, nor pay for a hotel when I pay a mortgage. She has to go by the guidelines and so do I.

The air conditioning unit went out and it was a hot week here at Troy Valley at the time - around a hundred everyday. My wife is a type 2 diabetic and has a lot of medical problems. We called one of the people American Home Shield suggested but I thought they were very rude. I was requesting the repair for Thursday but they said they could only get out by Monday. My wife called American Home Shield back and got the name of the company One Call and they were out here within a couple of hours. It was just wonderful. They were extremely efficient, very polite, very clean and extremely courteous. The representatives from American Home Shield were very courteous and knowledgeable. They're very efficient and very responsive. The only problem was the first company can only come out Monday - they didn't try and help us find somebody else.

American Home Shield has been very good. They have been very helpful when I submit a claim. They answer the phone right away and know what you're talking about. The technicians they sent have all been conscientious, clean and show up on time. Since the house was built, we get a lot of dust in the house. I changed the air filters regularly and it just keeps going on and on. We don't know where it comes from. So I asked for someone to come out and check the duct work. The man that came out was very helpful. He crawled under the house and said there's nothing wrong. He offered some other suggestions. He apologized and said, "I'm sorry I couldn't find anything wrong to fix." I recommended AHS to about eight of my neighbors.

We've had good experience with American Home Shield. Whenever I've had a problem, I notify them and they contact us and set up the appointments right away. The people they've sent to us are really good. The last claim that I had was for our 6 months checkup on our heating and air conditioning unit. I just gave them a call and they were great, very nice and polite. Also, the contractor was really nice, very courteous and very friendly. I've recommended them to other people whenever they've asked. I tell them to be sure to get American Home Shield. I really believe that everybody should at least have one on it. They’ve done us great. I’ve gotten excellent service.

So far my experience with American Home Shield has been very positive. Submitting claims was easy. I just called them and they took my information. I had a couple of items that needed to be fixed. I called and they came out and fixed them. The contractor fixed it in a timely manner. I had a problem with one. It wasn't really fixed, and they came right back out and fixed it. He had to order a part but he got it quickly and got right back to me in the end and it's fixed. It's been fine since the repair. I'm pleased with the service I get from AHS. I've already been recommending them. My experience with them has been very good.

My air conditioning unit kept going on and off because the breaker box wouldn't stay on so I filed a claim with American Home Shield. I had problems getting someone out but they did tell me it might be hard to get anyone out because of the time and season. They just sent it in as a regular call. I finally got the guy to come out and they just checked it out and said that it was the breaker box. He looked at it and turned the breaker box back on and said it was the breaker box.

I have not been disappointed with American Home Shield in any way. My experience with them has been very, very good. The vendors that they have provided to me have all been top-notch.

At first I had some difficulties because one of the sensors was too sensitive and every time I leave the house, the alarm would go off. But then somebody from American Home Shield came back out and reset that for me. And so far, I have no problem at all. Anytime I call them, they were really very friendly and very helpful. I called yesterday just because I had a person working in my house, and he said, "Okay, your fire alarm might go off." So I just called him and said, "Okay. Hey, my fire alarm might go off." And he was like, "Oh, okay. I'll take care of it." They've been really great. It was a very good experience.

My most recent claim was for heating issues. I had called once before about the heating a year ago. The representative on the phone was polite and effective. He got somebody here in a day or two. The contractor was very helpful.

The toilet in the bathroom kept running water so I went online to submit a claim to American Home Shield. I followed up with a phone call to make sure I did everything the way it was supposed to be done so I could get a technician to repair my problem. The person whom I spoke with checked and said that I had done everything correctly. They gave me a number to call for the people that were going to come out to do the repair. It was quick as they were out the next day. The contractor gave me a little advice on what not to do so the situation will not happen again. He was very polite, very courteous and very neat with his work. I signed the piece of paper and paid him the deductible and he was on his merry way. I haven't had any more problems with it.

I contacted American Home Shield because my light fixture came apart on the wall. The fixture itself works. The electrician said it looks like somebody broke it. So I called and said I didn't break it. I have plenty of money to pay for the light fixture, and it's a strange situation. I've never seen it before or after. But I said it just broke and I don't have any way to prove it. I said I've done a lot of business with them and they've always taken care of all my stuff. The lady I talked to said they'll take care of the $75 charge. Before I had the electrician come out, I called and said this is very peculiar. I asked if I can take a picture of it. Sent it to the electrician before he comes out because I don't want to pay $75 just to have him say somebody broke it. So American Home Shield took care of the problem but I didn't have to pay $75. I will have to get a new light fixture.

I had a problem with my toilet. I called American Home Shield up, talked to a person, and got it turned in. I had a very nice experience talking to the representative on the phone. They were very pleasant and helpful. I had no problems getting it taken care of. The contractor was telling me when he fixed it, he also noticed the problem that I had with the floor. We all need to get that looked at. He was very knowledgeable of what was wrong and any other repairs that needed to be done that he can't do, he let me know. It has been very good. I like having American Home Shield. I've already told my friends about it.

I've been cancelled by American Home Shield, so I'm not really quite a fan of them right now. I had four claims and they then cancelled me.

American Home Shield has very elaborate contracts that they will use as soon as something expensive comes up. I have a plumbing stoppage in my house. The pipe is broken somewhere in the corner of the house foundation. In order to reach it, the plumber wants to dig from the outside to get an accurate assessment and fix the problem with the least damage. So because he's going to have to dig from the outside AHS will not cover. It seems that they are more focus on the fine print than providing good customer service. I have two houses with them and I came here to research a new company to switch to but I decided to leave some feedback so others don't make the same mistake I did.

About two months before we filed for American Home Shield to come fix it, the refrigerator started freezing. We noticed ice in the back and days later, it started making a weird clicking noise. So we tried to turn the refrigerator off and let it defrost on its own. We turned it back on and it was fine for a couple of days. Then it did the same thing so we called them. I submitted the claim online and it was a lot easier than doing it over the phone. The contractor came in and was able to diagnose the problem. He defrosted the refrigerator again, took apart the components in the back and figured out that it was the thermostat that was causing the problem. He put everything back together and ordered the thermostat and came back a week and a half later. He was really friendly, professional and quick - in and out. He fixed the problem so obviously he's good at what he does. This experience with American Home Shield has been great. Anytime we've had an issue, they have fixed it. They're indispensable and it's a wonderful thing to have.

I had kids over to help with the laundry and they busted the dryer. I submitted the claim online to American Home Shield and it was easy. The contractor was a very nice young man. He fixed the dryer and it worked wonderful. AHS has always been wonderful and dependable.

American Home Shield did a good job in servicing my rental properties and all problems have been resolved. I never had any contact with their representatives because I've assigned my property management to handle all that. All I know is that the experience was good through my manager.

I had some issues with my AC unit. I called American Home Shield, They now currently have an actual recording so it speeds up the process, which is great because before, we had to speak to a live person. That was too difficult because the people they had there didn't really know what was going on. So going into more of a recording or an automated thing, it works a lot quicker. I got a response email within minute confirming that I will be contacted within 24-48 hours. Shortly afterwards, the contractor contacted me. They were out the next day and assessed the problem.

My air conditioner quit working on a weekend. I called American Home Shield to have it serviced. They told me someone would get back to me on Monday, which I didn't like as it implies a delay. When they did not respond to me on Monday, I had to call them back. They were very helpful, but I didn't think I should have to call back. The contractor who repaired the unit did a good job. He was very helpful and got it fixed very quickly. My experience with American Home Shield was very good.

We filed a claim for our oven. We've been out of the country and our daughter stayed at home and the oven was not working. She didn't know she can call in. When we came back we called American Home Shield. The repairman came, looked at it and ordered the part. We were satisfied with the service that was provided. It was prompt. Their repairman was very knowledgeable in what he came in to do and even repaired the door because it was not completely closing. He went over and beyond our expectations. We've been satisfied with the experiences we had with American Home Shield.

Inside unit was freezed up. There was a leak inside the unit and it started dripping on the floor. It wasn’t giving us any problems a whole lot prior that so at first we thought maybe this is an isolated incident. But as it started getting worse and worse, it’s gonna mess our floor, so we had to get someone to come and look at it.

I always submit my claims online and it's fairly easy. American Home Shield is a great company. They're reputable. They have a lot of professionals so I really appreciate them for being there. I've never had any problems with any of the contractors that they used. They were very efficient, very professional and they came back until they got everything successfully completed.

The last claim I had with American Home Shield was for my air conditioner. The drainage tube was clogged and it flooded the house and the hallway. The contractor they sent out was great and my AC has worked perfectly since then. So far our experience with their service has been great. The only issue I had with is that I had no way to get emergency service. My house had water everywhere and there was no way to let anybody know through Home Shield to say, "Hey, this is kind of not just a standard repair." Once I went through AHS, I had to call them directly and, it was billed the next day before they came out.

I'd recommend American Home Shield.

I have a rental property in Roseville where the washing machine broke. I called American Home Shield to file a claim. The contractor I dealt with was very professional. The contractor had to order a part so it took a little bit longer than usual to get it repaired. They always take care of whatever problem I have all the time. They're efficient. I have always recommended them and four people have signed up with them because of that. American Home Shield has always come through for me.

I had pretty much a great time with American Home Shield. I’ve been with them since 1990 and they’ve been very good to me. At one instance I was a little disgruntled but we worked it out and now I recommend them all the time.

It was pretty hot and we weren’t experiencing the coolness out of the unit so we called the Home Shield folks. A local vendor came over and within probably a week, we were back in business. The contractor was a pretty knowledgeable young man. He answered whatever questions I had and went about his business in an expeditious way to get to the bottom of it and ordered the parts. He contacted American Home Shield to confirm with them what he needed. He had to put more Freon in.

When we came home, we noticed the house was hot yet the air conditioning was on. It was a holiday weekend so I just went online to file a claim with American Home Shield. After that weekend, someone contacted us right away and they came out. Luckily, it was a very small fix. Everything went well from the time I filed to the time American Home Shield followed up. When the repair person came out, my husband met him. He was very knowledgeable and professional. It was a very good experience for us. It was a situation that turned out well for us and I was glad that I had someone there that I could call and get it taken care of.

I had an electrical problem. There was no power to an overhead fan. We submitting the claim to American Home Shield online and it was easy. The contractor was great. He was very professional and did a great job for us. It’s been very beneficial to us. I would recommend it to anybody.

I have American Home Shield for my four houses. My recent claim was for the air conditioning unit in my personal house. Joe Cool was the name of the company that serviced it and the guy was excellent. But I actually replaced the whole air conditioning system because I've had it forever. They weren't going to pay for it and it's an old system. I just replaced it before it breaks down for good. Years ago, American Home Shield has this program where they give a little money towards a whole new system or refrigerator or whatever you had covered. It's like an upgrade system so they don't have to be out there fixing it every six to eight months. They don't do it anymore but I think they should because more people would probably replace things then. But I would definitely and absolutely recommend it to a friend. They have been very good for years.

Our air conditioning unit went out and it was the same company that had come out to look at it once before. But they've got it fixed now. Submitting a claim online was easy. I had no problem. They were here when they said they were going to be and were polite. They took care of what they needed to and did a good job. Overall, we're highly satisfied. We're going to continue with it. We've had real good luck with it.

The American Home Shield representatives were just very nice. After submitting a claim, they were very quick to send someone out. The contractors struggled with fixing it, but they didn't stop working on it until they got it to work. Now it’s doing fine. I felt like they went out of their way to make it right.

I recently filed a claim with American Home Shield for my washing machine. It wasn't wringing the clothes out. I called and they scheduled me to have somebody come out. They came out within about 3 days. The service guy looked at it and said he could repair it but if the drum was the problem, there could be more wrong with it and he would just have to come back out. They have what they called the buyout and since it was a 15-year-old washing machine, he said that it would be better that I have it replaced. He said they'll pay me so much toward a new one so that's what I did. They said I would need to purchase one and provide them with the sales receipt and they would send me the amount of money that they allow for the replacement of the washing machine. I renewed my contract with AHS because of the new additions under their policy. They've added a lot of things that they cover so they made the plan much better. I was contemplating on switching before but now I'm going to stay because of the change. Having their service is worth the money. I recommended AHS to a friend.

My dishwasher wasn't working properly. The contractor came and did something. It worked right one time then it quit working. During the second time, they changed something and it didn't work properly so they came out for the third time and replaced something else. It worked a lot better but it did not fix what was wrong. It still does not clean the dishes. What I use is the liquid in a little plastic baggie. It does not melt that. So the water’s not getting hot. The dishwasher goes through about eleven gallons of water minimum and it shows on the controls that the hot water element should be heating it up, but it’s not doing its job as it should.

I had an issue with my washer and it just went out. The switch went out on the lid and it wouldn't cut off when you opened the lid. I submitted a claim with American Home Shield and it was very easy. The rep I spoke with on the phone was very nice and very helpful. I didn't have a long wait time. The contractor that they sent out was real prompt and I liked him. I had to order a part and followed up on that as well. Since the repair, the washer has been working great. I'm very pleased with their service. Any claim I've had has been very easy to place the service call and I've been very happy with the contractors that they had sent. It's a great service.

I called American Home Shield about my microwave. I didn't have a problem submitting my claim. I called and turned it in. The representative on the phone was professional. It was the same with the contractor. He fixed the problem. Since the repair, the microwave has worked fine. Overall, I feel safer with them knowing that I don’t have to worry about huge repair bills. I've always had good service from them and plan to keep it.

I had an issue with my air conditioner a little bit back making all kinds of loud noises. Submitting a claim to American Home Shield wasn’t that hard. I just did it over the phone. When I had a few questions, I called them. I was able to reach the operators okay. They tried to help as much as they could, but the contractors themselves were the ones that were giving me trouble. The first two contractors they set me up with were garbage, but the third one was great. They tried really well, but those contractors they did set me up with, they should probably downgrade them on their list. And the one that finally worked on my air conditioner, they should raise him on their list. They should screen their contractors a little better. After the 3rd contractor repaired the air-conditioner, it’s been perfect. My experience with American Home Shield was great. As long as they listen to customer feedback on the contractors and try to take that into account whenever they set people up with contractors and future customers, they've done a great job.

I filed a claim online with American Home Shield a couple of months ago. My air conditioner had a squeaky sound. I didn't get a response so I called. And when I was told what company to call, when I called them, all I got was voicemail. So I called American Home Shield and they were able to get a hold of the people that were going to do the work. The contractor that was assigned to us was great. He was professional. He had to repair the motor and now it works great. I’ve been satisfied with the service.

I've had great experiences with American Home Shield. They've been there whenever I needed them. The latest claim I filed with them was for a refrigerator that I had and it just wasn't maintaining temperature in the freezer section. I'd just gone to get some stuff out of it and noticed some stuff were thawed out. I immediately went online and made a request for service. Sears was designated as the repair service so they contacted me and came out. The contractor was absolutely wonderful. He was very proficient and knowledgeable about the situation. He explained it to me in terms that I can understand and he showed me what went wrong and what needed to be replaced and he was able to pull up on his computer the parts that needed to be ordered. He ordered those parts at that time and gave me an estimated delivery date. They called on the day of the delivery and came out the very next day and installed everything and the refrigerator has been running fine.

I have had this contract for just over a year. I called to get the Refrigerator and Oven repaired. It took at least 4 different service repair providers and several months to finally get these two appliances to work correctly. Unbelievable and terrible experience. On top of all this, AHS is still trying to get me to pay for a service fee which I have already paid. Poor record keeping. Now I'm having the same problem getting my Dishwasher repaired. I'm researching to find a new Home Warranty Company now.

My experience with American Home Shield has been outstanding. I like it because when you call them, they come pretty quickly and you pay a standard fee.

American Home Shield was fine. They did a good job and I'm very satisfied. They're excellent. I really liked them and we'll continue to have them.

American Home Shield's service was really good. We had a bathroom issue where they had to replace the commode and the company that did it was just really, really good. They did a wonderful job. The contractor was very good, very helpful and clean. We upgraded and he was able to work it so we'd just paid the difference. The whole thing was one of the best experiences we've had really. This young man was really above everything else.

I turned the air conditioner and it would not blow out so I called American Home Shield. They had somebody come right out within the next day and they fixed it for me. Dealing with their reps has been absolutely wonderful. The contractors they sent were great. Absolutely wonderful. I have no complaints at all. Since the repair no problems whatsoever. My house is cool. I called them once before on another issue and had no problems whatsoever, too. They did everything they could to get everything done right away. AHS is awesome.

American Home Shield has been fine so far. My experience with them has been very satisfactory. When I called, they responded quickly and sent out a guy right away.

My experience with American Home Shield was wonderful. We had two problems. One was over but another one just started. Neither are related. The first one was our air conditioner had a leak. They got it straightened out and they did a good job in referring us to the right people. We were very happy. The second thing was when I went in to the shower. The water was running and I couldn't stop it. I didn't know what to do with it. I'm not too handy. So, we called them again. And they sent an expert over and everything was done to our satisfaction. And we constantly, no matter where we are, recommend them countless times. We submit our claims over the phone and it's very easy. A phone call, and from then on everything starts to work.

American Home Shield recommended a contractor that came out and put in a new air conditioner for us and didn't install it properly, and we have about $17,000 worth of damage. I called them to try and get them to come back out. First they wouldn't come out, then they quit answering the phone. I turned it over to my insurance company. The insurance company went after them and they went out of business. I discontinued American Home Shield because of that incident.

Our toilet was gurgling up and we were afraid it was going to back up. Also, we have to replace the garbage disposal because it wasn't working so pretty much we had to clean the sewer system. Submitting the claim was no problem. It was promptly done where we met somebody that same day. But the guy that came here to do the job didn't replace the garbage disposal so we had to contact them again to go back and do it. Also, he didn't have a receipt to give me that same day and up to this day they haven't mailed in the receipt for what we paid. The repair took place pretty fast. But the issue wasn't completed. He was done at 5 o'clock and rushed to do what was more important but it was done. I just wish it would have been done all at the same time. That way we didn't have to call at two different times. Still, it was a very prompt and fast service.

We certainly enjoy American Home Shield. Everything has followed through when we make a phone call. We've only had AC problems. Every time, it seems to be worked out. Dealing with their reps over the phone was good. The only thing I had to complain about was that I needed somebody right then and there because I have children and it's 100-degree weather. I had to call a couple of times to convince them to come immediately. Other than that, the contractors they sent were very good and the air conditioner has been working very good since. AHS is very reliable. I would recommend it to other people.

I was very pleased. I'm now waiting on American Home Shield to have an inspector come here and inspect what they did, and I haven't heard from them yet. They couldn't come on time because it rained, but I was called and made aware of that. So, I thought that was good. I would certainly recommend them.

I've done a couple of claims with American Home Shield. They're very prompt, very courteous and took care of things in a timely manner so I have no issues. The problem with my garbage disposal has been going for a while and then it finally just started leaking really bad so we had to get it fixed. The contractor was very pleasant and very cooperative. We ended up getting a new garbage disposal unit. But the only question that I had on the whole thing, probably they wanted $25 to take away the old garbage disposal which they were going to charge to me so I disposed of it myself. I didn't think that was appropriate but I don't know what the rules are. Overall, I was very satisfied with my experience with American Home Shield. I have two homes and I'm happy with the service that I get from them.

We submitted our initial claim that our Jenn-air range was not working 5 weeks ago. The first tech came out a week later, said we needed a new control board and panel. He came back the next week and replaced it but it did not fix the problem. He stated he could not fix it and we needed to have a Jenn-air certified tech diagnose and repair the range. He communicated this to AHS. A few days later my husband followed up with AHS and was told they were locating a Jenn-air certified tech to repair our range.

I called American Home Shield because I had to have a new faucet put into my guest bathroom and they did do that but then all of my faucets except for one were dripping. Someone came out on Wednesday and replaced one in the guest bathroom and one in the kitchen. He put a washer in it but it's still leaking. I have called to schedule and they'll come back out this coming Tuesday. The contractor was great. I told him to look at it because it was still gushing water out and there's another sound that comes out of my sink when the water runs out, and it tosses up in the bottom of the sink. The only thing I don't like about American Home Shield is the fact that sometimes my finances get to be a burden. I'm by myself and it used to be $55. It went up $75 plus it went up in monthly fee and I might be to the point where I can't afford it. But I like them because they cover a lot of stuff that I need.

The valve on our bath tub, on the shower faucet was leaking. American Home Shield was sent a guy out. They called in within a couple of hours after I did the claim, scheduled an appointment, came out, and put a repair kit on the valve. I submitted my claim online. I'm a realtor but I usually have my client call me. They had me put in a form but online is just very good. I have better experience with doing the claims online than I do calling. The contractor they sent was very professional and diagnosed the problem within 15 minutes. They ordered the parts, came back a couple of days later, and did the repair. I recommend AHS to all my clients. When I buy a house, I always use it and have had great experience with them. AHS is very efficient.

We called about our air conditioner because we needed to have freon added to it. The representatives on the phone were very pleasant, very helpful and very friendly. The contractor was pretty prompt in calling to give us an appointment time. He came when the appointment was set and showed up on time. He always takes his shoes off outside of my front door, which was very appreciated. He works quickly and got the problem fixed for us. Now I can sit without sweating. We've been very pleased with them. Anytime that we've had an issue or a problem, they've been very helpful and extremely friendly. I actually have already recommended it to a friend. They are awesome.

I've never had a problem with American Home Shield, ever, ever. There's one thing I hate though. I don't like that they just automatically debit my account. I had a problem this month, called the gentleman and asked him if I could delay this November's payment until next month. He said yes and now I'm afraid that they'll automatically debit and my checks will start bouncing. We had a claim for our air conditioner. It was making a terribly loud noise and I got scared so I called. The contractor was wonderful and very knowledgeable. I had no problem at all when talking to their rep on the phone, too. Since it was fixed, we had no problems. AHS is very convenient.

At first they couldn't make it work but they came back and came back and it finally worked, so they were good. American Home Shield is solid and good.

I have an excellent experience with American Home Shield. I've only had to use them a couple of times but everything's been great.

My experience with American Home Shield has been very nice. I've only had one claim in six months. It was a broken ice cube maker, front door. I called because I wanted ice cubes. Everybody I've ever talked to from American Home Shield has been very nice and very cooperative. The contractor was serious, very professional as they always are and he fixed my machine. He didn't have the part at first but came back the following week or a few days later and got it fixed with no problems, and I lived happily ever after. It's nice that they have a plan like that so you don't have to worry that you have to buy a new appliance.

I have been with American Home Shield for over 5 years. Minor repairs on appliances were never a big deal. They have a service fee and can usually get someone out in a few days. Bigger issues were not so easily resolvable. I have a range that that I called about. 2 of the igniters are not working. The range has an oven built in as well. The hinges on the oven door were worn out so the door would not close. Called AHS. Tech came out following week and said 2 igniters need to be replaced and the hinges on the oven need to be replaced. They said it would take time to locate the hinges. AHS called back 2 weeks later. They said that it would take 6 weeks for the hinges to come in. They said that they can order the hinges or give us $218 towards a new range. We had a nice range, and I did not have money to pay the remainder that it would cost to buy a new one. $218 was not going to cover it so I asked that it be fixed.

I have been around and around with these people for 5 months! They gave me a total of what my warranty would be if I paid in full. I am now being told 5 months after premium was paid that I owe 38.00 in taxes??? Paid in full means paid in full! Do not use AHS. It has been such a headache. I have been told numerous times how apologetic they are yet they still tell me I owe 38.00. I will also be writing my bank who unfortunately recommended this company to me.

My experience with them has been excellent. I enjoy and like what they did. They sent someone out fast. I told them what my problem was when the person did come but it wasn't done the first time. I had called the people who I dealt with but they told me to call American Shield up first and they will send them back out, and they did. I like the second man that they sent out than the first. The first one was kind but he didn't do the detailed job done. The second one did.

American Home Shield has been real good.

The water well didn't have any water so I called American Home Shield and they came a day after to fix it. They were good, quick and very fast. The lady that took care of me was very knowledgeable and gave me all the information I needed, said the contractor was going to take care of the issue. It was a very pleasant conversation. We haven't had any problems with the water well after they repaired it. They did a great job. American Home Shield is a company that's very reliable. They are experienced with handling the conversation and the service was very helpful for us.

I have been with American Home Shield since 1995 and recently I had a whole house blockage of my plumbing system. I called AHS and with 30 minutes the plumber called and was at my home within 2 hours. He was there on time. The problem was fixed with a total of 3 hours from the time I placed the call to AHS to the time the plumber left. The representative at AHS was so helpful and really had the ability to calm me down. This is a Company I would highly recommend.

There was a stoppage in our plumbing and American Home Shield was very responsive. I call, submit the claim, and they gave me choices of companies to choose from. I chose one and the person that came out was very effective, very good, and knowledgeable.

My hot water heater stopped functioning. The power light would not relight. I called in, provided my information, told them what the problem was, and they got back to me within 12 to 14 hours by email with a service provider. Repairmen showed up on time and were extremely courteous. They put on protective boots so they would not track any dirt or any issues into the house and onto the carpet. They diagnosed what the issue was and then called the vendor who makes the water heater since there was a part on the hot water heater that needed to be replaced in order for it to work properly. They needed to get a replacement part at noon, ordered it, and it arrived at my home. I gave them a call and they were back the next day to install it. Haven't had any issues with the water heater since then.

I filed a claim because of a plumbing issue. I spoke to a representative at that time because I wasn’t sure which plumbing company was actually coming. So my experience was great with her. I was very surprised that the contractor was able to come out within the next day to fix the issue. Having American Home Shield was the best decision I’ve ever made. I’ve had a great experience with them.

I have no trouble with American Home Shield. Our experience has been very good. I'm a real estate agent and I sell them everyday. It's terrific. We had a local girl here yesterday at the office and got our latest updates so we're fine with it. The latest claim that we filed was the air conditioner that went out so I made a call. There were several ones that have come to the house before that we do not like so we had to wait for the one guy that we wanted. AHS offered to give us a night out at a hotel. We didn't take it because we were getting home each night late and figured that we can just tough it for one more night. They came out, fixed the problem and we had no problem since. The contractor was perfect and clean. He gets right on to it, tells us what's happening and fixes it, and out he goes. I'd renew with them again. It's something that we believe in and my children have it on their homes too. Customers and clients of ours have it also so it's something I would highly recommend.

Amy ** with AHS is the first person to listen and understand. Thank you for identifying the issue and replacing this unit.

I have been an AHS customer for over ten years with a history of good experiences. However, all that changed this past summer. During the hottest part of the Florida August, my central air stopped working. I called AHS to request service and told them I have a geothermal AC unit to make sure the tech that came out was familiar with this type of equipment. They agreed. When the local company called me to schedule the service call, I again mentioned the type of system. They assured me all their techs were qualified. When the tech arrived and saw the unit he said he was not very familiar with geothermal units. He opened a panel and after using a volt or amp meter, started undoing and reconnecting wires. He then replaced a transformer. Nothing worked. He then went to the thermostat and again pulled wires, then replaced them. Still nothing. He then said this beyond what he could do and left.

The girl at American Home Shield was excellent. When I called to file the claim to get someone over to look at the our refrigerator, she said “Let's get Sears on the line" because it was a Sears appliance. The girl at Sears said, "We can't have anybody out to look at it." It's going to be 10 days before they could have somebody out south. Because we were doing a three-way conversation, she told the girl at Sears "Thank you very much" and told me "We'll just get somebody else out." It was 8 o'clock at night and she called another appliance repair in Corpus where I live. She stayed on the line and made sure that we had somebody coming out to our refrigerator and to actually set the appointment for me. I thought that was really nice of her.

My air conditioner wasn’t cooling enough so I phoned American Home Shield. Their representatives were always very nice. The contractor that came to my home was also very nice. He immediately took care of it. It was just the hottest part of the summer so he was trying to do it as quickly and efficiently as he could. He fixed it. That was the biggie. It’s a great thing to have Home Shield. We’ve only called them three times since we’ve had our house for four and a half years. We haven’t needed them a lot but they’ve always done what they’re supposed to do. They’re great.

We have an ongoing problem. We are continuing to deal with this AC unit that gives us nothing but trouble. It was supposed to be replaced more than a year ago and it's like putting another bandage and another bandage on a severely wounded person. And everybody is happy except for us every time. Either we run out of AC and sweat to hell or they will come after a short period of time and then put another bandage and then we are good for another month or so and then we are back to square one. If you ask any AC expert, he will tell you that the outside unit is nothing but a junk.

I'm extremely pleased with American Home Shield. I have no regrets whatsoever for keeping the policy. I'm a real estate agent and recommend American Home Shield on every single thing that I do. I've not had a single bad experience. My only complaint would be that once or twice they put me off for 3 or 4 days when I had air condition problems but that has been a number of years ago. I've had American Home Shield for 10 years or more and my experience with them has been fantastic.

I made a service call on October 19, 2014 and a contractor call and scheduled an appointment with and came out on the 20th. They diagnosed the problem and told me they would report it to American Home Shield and they would be contacting me. American Home Shield contacted me the next day and gave me the option to purchase a new washer or have this one replaced. I told them OK I'll get back in touch with them after I speak to my husband and we went out in search of another. I found one at Lowes. I called with the serial number and the rep. told me that I would have to purchase it through them or purchase the item on my own and send the receipt in for a refund. I told them what in the hell is the purpose of a warranty, that's so you won't have to come out of pockets with big lump Sums of money. Then she said, "well your only other option is to get the old 1 fixed."

American Home Shield provides timely, fast and efficient customer service for a very small cost. The contractors they work with are all very knowledgeable in their field of expertise and top rated. They are also very friendly, thorough in their work and provide top quality and professional service.

Our guest house where my daughter loves had a clogged sink, toilet, and shower. We reported the issue October 24th. They sent a tech on the 27th which is quite a delay. He came to do the work and after an hour my daughter had to leave for an appointment....she asked him to call me with his findings as my elderly mother is not mobile and unable to check his work. He went to the main house and told my mother the work was done and all drains were cleared. He collected his money and left. The warranty company called me and said he had cleared the drains but had found evidence of roots so no future work would be covered and that he had shown the homeowner the roots. I asked my mother if he had mentioned roots or shown her anything and she said no. I came home and checked the drains and they were all still clogged exactly as before. I called the warranty company back and told them and they stated they would send someone out for a second opinion and is there were no roots they would fix the issue (which was never addressed originally).

My overall experience with American Home Shield was very good. The technician was very knowledgeable, fast and efficient.

American Home Shield makes my life easier. I just have to call them and they find the best person to fix my problem. It's fast and relatively painless for me. And great for my budget because I know what the cost will be... just my deductible. Thanks American Home Shield for 16 years of great service.

They have given me a new free standing ice maker. Fixed my ice maker in my freezer. Repaired a wire that shorted out on my central air conditioner, all within a few days of calling!

We were very pleased with our contractor! He was there when he told us that he would be there and when he couldn't find the problem, he instantly called his boss and they set up a time for the owner to come to our house. He was there when he said that he would be and then found the problem and had my air conditioner fixed when promised! They were very clean and professional and very friendly!

My refrigerator started heating up so I submitted a service request on Saturday and on Monday it was already being worked on. Everything was cool again and I am happy.

I am extremely disappointed in American Home Shield. I was told by one of their own repairmen that they will patch up anything and fight hard not to replace anything. He suggested that I put the money I spend on the warranty into an investment fund and have control over what goes into my home. When I do the math, I think he is correct. I have had American Home Shield since I purchased my phone nearly 10 years ago. We have a 16 year old Kenmore dishwasher that is original to the house and they have already serviced it at least twice. This last service call, they determined that the machine needs a new control panel. They ordered the part and when it arrived, it was black. This dishwasher is white. After working with the repair company we determined it is the last control panel for this machine ANYWHERE in the UNITED STATES.

We’ve been American Home Shield customers for like 6 years now. We’ve had a few off and on minor things. But our first major thing is when we had a problem with our refrigerator. In the lower part of our refrigerator, there are a few containers and those are getting very, very cold - getting to freeze level. So we reported those containers and we called up Home Shield to ask for their help with that. The first repair person that came in ordered for a motherboard but he didn’t seem to be that knowledgeable. The next time we had the person who was very knowledgeable and he installed it. And then the motherboard didn’t do the job. So, the person who came in second time ordered another part. It was some kind of hinges. He came in a fourth time to do the installation. So, he actually was the one who completed the thing, and now everything’s working fine. It took a few minutes, but we were grateful that Home Shield was helpful in getting the problem solved.

the repair person and they came over. They took care of it and then I paid them the deductible. They're always prompt, know what they're doing and repair the unit very quickly and very efficiently. The icemaker worked real fine. We're very pleased with them.

While we have not used AHS for resolution of any problems, we have found their customer service to be friendly and helpful. The monthly newsletters offer great reminders and insight for homeowners.

We've had nothing but good experiences with American Home Shield. We've had very good luck with them and we're very pleased.

We've submitted claims with American Home Shield for our appliances. One of them was for the microwave. You can't tell how many minutes to cook or heat something. The timer wasn't working. Another one was for my oven or my cook top because all the flames weren't coming on and off the holes of the center burner and there's a problem with the led light on the oven panel. Contractor came on time and figured out what he needed for the parts and then he called American Home Shield to get the approval. He left the house and then the parts came in a week after and he made another contact and appointment and then he came in and fixed it. Since the repair, the microwave has been working well and the LED on the oven is working very well.

It's always been pretty good. They're very fast to respond. In fact, the last experience I had with the air conditioner system, the contractors they sent out called within an hour, set up an appointment and was there that afternoon. And that was right during the middle of the heat wave. Some of the people that do the work for them may be below that to be desired, but on most hand they’re all pretty good.

Overall, our experience with American Home Shield has been excellent. I appreciate that they let me use the contractors that are very good and they called to tell me my benefits when I was having a repair. I recommend American Home Shield.

American Home Shield has been great. I have no problems at all. They actually met my expectations, they were very professional and did everything they said they'd do.

After being a loyal customer of American Home Shield for years, we called 3 days ago regarding our steam heat not working properly. We were told that someone would contact us within 24 hours. Strike one: No one called. We called the company that was assigned to repair our problem only to find out that due to our home being "too far East", they only have repair visits between the hours of 10am and 2pm. Strike two: (my husband and I both work and can't take off a full day) We called American Home Shield to notify them of the issue and request a company be assigned that can offer us a morning/evening/Saturday visit. We were willing to take a 1/2 day off of work to accommodate the time. We were told by Theresa, in Authorization, that she could do nothing for us and we needed to make ourselves available as part of our contract. Strike three: for horrendous customer service.

I opened a ticket with home shield early this week to fix a plumbing issue. They assigned a contractor and the contractor called me next day and offered me on another day to come and look at the issue. He was not open with his availability. I called the customer service at American Shield to look into someone else who can be more accommodative. The agent refused to reassign the work to someone. Basically her approach was to take it or leave it. I have signed a contract with American Shield for a year and I don't know if I can cancel it and take my money back. I feel like I wasted my time and money with them.

My most recent claim was with my water heater. It started leaking. Basically, I just called in so submitting the claim was easy. I didn't use the website because it's a little hard to navigate on the American Home Shield website. I called in and the representative took the claim and immediately submitted it. Fast and easy. Everybody was professional. The contractors explained the issues real good and I was very pleased. Since the repair it's been great. I didn't need to call back in to get the inspection done. I'm thankful that I got American Home Shield. They've been a real help, making me feel that all of the appliances were running whenever I needed them to be.

Beginning on 8/19 I have had technicians at my home for my microwave/oven combo 9 times. I have had to take off of work for each of these visits and have at least one more to go because my microwave currently has no door. For each of these problems, there have been at least two visits, one diagnostic and one reparative, and on at least one service request the parts were received broken, requiring a third visit: fan motor making noise, control panel not functioning properly, door switches not registering properly, door not closing properly. Keep in mind, the repair guys have been super nice, friendly, professional and helpful, and have only done what AHS has instructed them to do.

I love having American Home Shield but don't like that they raised their deductible. I've had them out a few times and like the response time that I get. It's very quick and easy. I've actually brought them up to a lot of people.

I called American Home Shield because water started coming up in the house and we didn't know why. The representative on the phone was very nice and he told me he would help me with it and he did. He took all my information down and then they came out and checked everything. I know the contractor. He's very nice (everybody knows everybody in this small town here) and he said, “What's going on?” I said, “The water's backing up.” He said, “Let me go and take a look.” He went around the house and checked all the lines then he took my husband out there and he said, “This is the cause of it. Always make sure that you completely turned it off." It was a water shutoff valve on the back near the house. I was afraid maybe it was a busted line or something inside the house but it wasn't. So there were actually no repairs. Anyway, they're terrific. They are very, very nice people, very courteous and very understanding. Like right now I always call them to tell them "I'm going to pay this..." and they say "okay just make sure the payment is in.”

My experience with American Home Shield is usually very good but I had one bad experience that left a sour taste in my mouth. Usually when I call in for repairs, I get someone on the phone and set it up. The people who come out, no problem. But I called one time and got their automated system. I called about a problem with 2 of my three bathrooms and I wanted them to check all 3. The automated system evidently set up the order for one bathroom. The people who came out checked one bathroom which was not the broken one. They checked the good one and all they did was put a snake through the toilet. It took $75.

It was in the end of August, first part of September. I was washing my clothes in the washing machine and all of a sudden my toilet bowl kept gurgling up, that's never happened before. So I called American Home Shield to find out if I was covered with that and they said, “Yes, you are. I'll have a plumber call you”. They were on it immediately. They called this plumber. He came out. He looked at it and said, “It looks like you got a blockage there so we'll unblock it and it should work." He undid that, snaked it, he called and he then said we’re all ready to go. So I said ok. September the 2nd my son and daughter-in-law flew in from St. Lewis. She took a shower and she went to go to the bathroom and everything backed up. It wouldn't even come out. So I called again and they said it's still covered under warranty. I called them back and they came out and they snaked it again.

I had a claim with the air conditioner on my rental home. The problem was reported to me by my tenant. I've pretty much called the service the day after my tenant told me about it. I've had this same issue every two years and every time I've used American Home Shield to come and service it. I generally try to do the filing online, but sometimes the website doesn't work so then I have to call in.

My washer went out. I filed a claim with American Home Shield over the phone and it was easy. The contractor asked me what the problem was and he already knew the parts to replace and came on time. The washer worked fine after the repair. AHS is great, helpful and saves a lot of money. I've recommended it to my neighbors and co-workers.

American Home Shield has been cool. They've been good every time I called them. They have local people that are very good. You can count on them and they've always followed up and get me an appointment right away. Getting the contract with them was one of the first things I did when I bought the condo. It was something that the real estate agent recommended and it's been the best money I've spent.

Our air conditioner was leaking water. We made a claim with American Home Shield. They worked on it and it's working fine. We're pretty satisfied with their service except sometimes it's hard to find a repair person in our area. But it's money saving.

Excellent service, polite, knowledgeable serviceman who made complete repairs and explained everything in easy to understand layman terms.

Last time I filed a claim to AHS, when I had a problem in my front yard, they did not come out because it was external to the house and wasn't covered. My next claim was for the water leaking in my kitchen. I did everything online and it was fine. Also everything was good with the contractor that they sent out to my home. The repair was perfect. AHS has great response time.

Why AHS? The low cost alternative to household appliance repair.

This is a company I recommend often in my business.

I called American Home Shield yesterday to complain about one of the vendors that they sent. I asked them to send me another vendor out because I didn't think this was a good quality vendor. They said they could not do that, it's computer generated. I've had stuff over the years but I don't have any problem with American Home Shield. I've had a couple of outlets that needed to be replaced and the guy that came in here, his work is great, excellent, over and above. I would have preferred him to come back but they said "No, we got a different appliance man." Overall, American Home Shield is fine.

AHS is one of the most efficient and professional organizations I have dealt with. With just one call I can rest assured that they will take care of my problem in a timely and professional manner every time!

My experience with American Home Shield is excellent. They are all very efficient. We had our central air conditioning go down on us in July, on a Thursday night, and they couldn't get anyone out here till Monday afternoon, but that's normal. All I could do is complain, but any other company would do the same thing. In actuality, they all did a good job and it's well worth the money.

I have valued my AHS warranty for many years and I highly recommend them to everyone who owns a home!

I called AHS and there was a contractor at my home the very next day! He was very professional and fixed my issue the same day. I had a follow up call regarding the tech and my issue and was very pleased.

I’ve always been pleased with the service at American Home Shield. Every time I called, they either send somebody out the same day or next day. When I had problem with my dishwasher, they asked what the problem was and the brand of the dishwasher, gave us some dates when a tech would be available to come out, and went from there. The contractor that came to my house showed his uniform ID to us. He had a good idea of what was going on and showed my wife how to flush the line. Haven’t had problem with it after that. It was good experience.

My most recent claim was in August and it was an issue with our washing machine. It was making a really, really loud sound. So we called American Home Shield and had them come out. They sent someone from Sears over to look at it, and upon diagnosis, they determined it needed several repairs: a new drum and something else. Long story short, it was about $700 in parts and $90 in labor. The repairs were exceeding in value, so I opted to take advantage of their new cashing program and purchased a new machine. It was great.

We filed a claim to American Home Shield for a stove repair. The burners were starting not to work right and eventually we had two of them that weren't working so I had to call it in. I just gave a call and they set it up with the people and within a couple days, they were here. We had a very good experience with their claims rep. They were very professional and just handled everything the way I would expect it to be handled. The contractor they sent was pleasant, came in and did what he needed to do. However, the stove started acting up again and I didn't call in time within my warranty time. So that was my fault, I should have called them back in time. But it wasn't quite right. They had fixed part of it, but not the whole thing. But overall I've been pleased with the service and the promptness, and I'm glad I have them. I've recommended them to others. It's a good value and provide good protection.

We had a plumbing issue in the sink. American Home Shield's claims rep was very business professional. The contractors they sent did a good job and were also professional. They stopped the leak - good performance.

Let's see, repairman came to my home - this was second time for my ac unit. AHS sent them. While at my home I questioned my heat works right, he says to me "yup turned it on, it smelled horrible." He claims it is normal. Ok I took his word for it....he leaves. Well few days later we get a freeze warning so like anyone I go to turn on my heat since the outside temperature was in the low 40s. I wait about a hour, not any warmer in my home. I go to my vents, cold air is coming out. I call AHS. This is Friday and they said "we will expedite this call and get someone out there." Saturday comes, called again - "oh let me have a supervisor call you." He calls to say "let me go to dispatch and see what's going on. I will call you in 20 min." Still freezing, no call. I call again Saturday night, now over 18hrs since first call. I get told, "well we have it in here, we are looking for a company to come out, it should be soon." Sunday - still no call, no repair.

There was a problem with my air-conditioning, which I first thought was plumbing, and so I called American Home Shield. The representative was great and the gentleman that did the work was actually very knowledgeable and he did a very good job. But the contracting company who was doing the booking part of it had scheduling mistake. I was led to believe that they were gonna be there the next day, but they didn’t come the next day. It actually ended up being a couple days out before he got back to me. But I never had problem with American Home Shield. They’ve always been very courteous and seemed to be understanding. Even though when I’m a little upset and I wanted to do it right now and I don’t want to be put on hold, they’ve been very good about that.

American Home Shield (AHS) sent a repairman from A U.S. Air to fix my central air conditioner in May 2013. He failed to diagnose the problem and simply replaced the Freon in the unit. At this time my AHS warranty covered Freon replacement. Over the next year or so, A U.S. Air had to come out 5 or 6 more times to add Freon and the occasional stop leak but only actually diagnosed the problem after multiple follow-up and complaint calls. Meanwhile I renewed my AHS home warranty which changed Freon coverage rules in August 2013.