Consumer Complaints and Reviews
I am actually writing for my 88 year old father. Because of his age and the fact that he is living on a fixed income, I have recently began helping him with his bills. I have just discovered that he bought a Kirby shampooer and vacuum on 3/15. I can't believe the price he is having to pay for this. Obviously, the sales rep took advantage of an elderly man. His name is not even correct on the contract and my father's signature is not correct either. There should be a law prohibiting these scammers from taking advantage of the elderly in our country!!! Shame on you. By the way the salesman's name is Nathan **.
I purchased a Kirby sometime before my first child in 2014. I never received one piece of mail from them regarding my account. Not one. Never a piece of mail with my account information or an update on my balance. When I did finally call to get my balance the customer service was terrible. The agents have an attitude problem and are not happy to have a job apparently. I am very dissatisfied with the service I was provided.
When you call this company they have total disrespect for the consumer. To get respect you must give it. I told them to stop taking money from my bank acct. because it was compromised. If they want to work with the public then they need to learn how to speak to someone. The company I purchased something from no longer has a phone number in service but your phone operator talks condescending when asked questions. If this continues I will contact the better business bureau and the attorney general. Their reviews are pretty bad as well.
I purchased a Rainbow Cleaning System from Northeast Air Solutions in Latham, NY on 8/6/16. Like many other reviewed on ConsumerAffairs can corroborate, that company used very coercive and manipulative sales tactics in order to get me to buy the products. Nonetheless, I accept responsibility for buying the product. However, about a week later, I found out that I needed to have surgery, which means an increase in co-payments and medical bills. I came to the realization that I would no longer be able to afford the Rainbow device.
When I first contacted United Consumer Financial Services (UCFS) on 8/20/16, they were very polite and informed me that the distributor (Northeast Air Solutions) may be able to make a deal with me as there was nothing they could do after the three day grace period was over. I called the distributor, and they told me that there was nothing they could do, and to call UCFS and try to lower my payments. I did call UCFS back and they did allow me to lower my payments, albeit I would still be charged late fees and charges reports to my credit report, but it would not go to collection. I was also informed that Northeast Air Solutions could pay back UCFS as a refund and that UCFS would accept the payment and relinquish the contract.
As expected, Northeast Air Solutions gave me the runaround and told me that I did not speak with UCFS about returning the product and having Northeast Air Solutions pay them back. At this point, I realized that there was nothing further that I could do and I should take this as a lesson learned: NEVER buy from a door to door salesman.
Fast forward to not a few hours later, and I received an email with fraudulent alerts as they relate to my identity. I contacted by identity protection company, and they proceeded to tell me that there was a large data breach and that I should change all of my email passwords. Although I can't prove anything, I can't shake the feeling that this has something to do with United Consumer Financial Services (UCFS). That being said, I gave them a call, as discretely as possible, and told them that someone might be using my information.
They were very, very rude with me, told me I need to file a police report within 48-72 hours otherwise I wouldn't be able to move forward with anything. I was told by my identity protection company not to file a police report just yet because it was unclear where my information was taken and who took it. At this time, it is still unclear as to where this data breach came from and where they information went to. There isn't any cause for concern about anything on my credit report.
However, I just find all of this to be very suspect. After this experience and reading countless reviews on ConsumerAffairs, as well as complaints by the BBB, I would highly recommend that no one finance with UCFS. I am hesitant to start paying them back as they could have compromised my personal and financial information. However, reading all of the complaints, I will start paying them back promptly because I do not want my credit score to be affected negatively.
That being said, I will probably have to sell the device in order to pay for it, which makes me very angry, but hey, it's a lesson learned and I will definitely NOT be making this mistake again. I don't even want to use the Rainbow because it looks and feels like it is very overpriced and this whole experience has made me sick to even look at it. I would therefore also advise to not buy a Rainbow cleaner as it is grossly overpriced and the distributors use egregious sales tactics to take advantage of people.
I ran into financial difficulty and worked with a credit counseling agency recently. They got other creditors to lower interest rates, close and remove accounts from my credit report and pay the principal balances at lower monthly payments. This company gave me the most grieve. They sent a letter agreeing to a lower monthly payment, however they failed to post a payment. Then they began adding late fees in addition to the interest and reported the account as over 30 days late.
I got a letter from them and their customer service person was rude, uninformed and stated numerous times they cannot change the terms of the agreement by law. When I tried to clarify that they can he called me 'illogical' which was his nice word for crazy. I ended the call and called my credit counselor to have them contact the Kirby vacuum mafia to correct the problem. I would recommend anyone dealing with them to turn ALL of your credit accts over to a non-profit credit counselor. Other creditors lowered rates from 29 to 9 percent and Wells Fargo lowered my home improvement loan to 1 percent. This is the only company that reported false derogatory information!
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I have been receiving phone calls from United Consumers once a week for about a year. The phone call does not identify who is calling. I found out it was United Consumers calling me by googling the phone number on the Internet. The phone call asks if I am Ronald **. I am to press a certain number if am Ronald ** and another number if I am not Ronald **. I have never pressed a number indicating whether I am Ronald ** or not. I feel that I should have to press a number. My name is Roger **. I have the same first initial and last name as Ronald **. Just because I have the same first initial and last name is no justification for my being harassed by weekly phone calls.
I had a guy come to my for at 9 o clock at night on a work night and convinced me to buy a Kirby vacuum cleaner which is a great product and I have always wanted one. He tried to sell it to me for $2000. I refused. He dropped it down to 1800. Still refused. I said, "There is no way you can convince me." He kept lowering the price. Finally he said, "With all costs included this is the bottom price...$1200. I said, "Ok." Then he told me I won't have a payment for 6 months and then I would have 1 year payoff, no interest, if paid off in that first year after starting payments.
I was paying very large payments and expected one more payment to pay off. So I called UCFS to get payoff amount and they told me I still owed 800 on the account. This was in August. I very unhappily still paid them large payments and called back again in November to see my payoff, and they told me I still owe 459. I tried to submit this info to the BBB and the postal code was not accurate...go figure...and yet I'm still in the end paying $2000 for something I was told would be 1200. This company is a huge scam. They lie to your face and you can't do a single thing about it. If you buy a Kirby do not use UCFS to finance it. They will rip you off and you can't do anything about it. Thank you for ripping off an honest, hard-working, single mom and showing me you really can't trust anyone walking in this lost world.
Pretty crappy and not intelligent people. I am currently almost done paying off my vacuum cleaner from these people and I cannot wait to be done. I just received a call from these people and was informed I still owe money. I told them that I set up double payments for a couple of months before I relocated to a crappy place with overpriced cost of living. And they were supposed to continue to remove money from my account until it was paid off. Well obviously these people are not too intelligent because they decided that since I paid double payments that they would just stop taking money out.
WTF would you do that? Why not just continue taking money out until it was paid off. Needless to say they called wanting to know when I could make a payment. Because of their stupidity I am now about to be going out of my way to pay them money they should have already received. It would have only been paid off 2 months early but they are stupid and are asking for a crappy review. This is only one of many I have seen people post in regards to the service received. Now that my credit is way better than when I first got my vacuum I can guarantee that I would not recommend or deal with such a shady company like this ever again!!!
I bought a vacuum on April 2, 2014, put $500 down and the salesman told me it would be paid off in less than 18 months at $82.18 a month. Well I have been paying for 18 months now and I talked to a Jennifer Ext. ** today and she informed me I still owe $2000.00! What, are you serious! I do not know any other way to say this. DO NOT PURCHASE ANYTHING FROM THIS COMPANY! NEVER FINANCE A KIRBY!!! The Vacuum itself works great besides being super heavy!I Also purchased my vacuum from a salesman and it is a women that's name is they have!
I purchase a Kirby vacuum on March 13, 2013. And the sales person came to my house and sold me the vacuum for 1,600 and every month I have to make a payment $61.77. I started making the payment the 1st of May, the payment was $100. My last payment was in August 1, 2014. I paid $142.74, I paid them off. After a year they called me the 8th of July 2015 saying that I owe them money and I paid them too early and they wanted to take interest from me. They send a letter saying that the cost of the vacuum is $2,223 and the guy sold me the vacuum for $1,600. If I paid them off with no late fee then why are they harassing me about paying them extra.
So let me start by saying my fiance got roped into working for a seller for Kirby. He was hounded constantly by his boss to make the sale. We fought for two days over doing this. Finally I agreed. I was told the amount was 1595$, they marked it on my credit as 2075$. They call every day, twice a day now including Sundays, which in my state is not legal. I am pregnant and out on leave due to complications and they ask personal questions, make rude comments, and are not helping my condition. I have blocked their number but they call from a new number! My boyfriend told them to stop calling and upsetting me but they don't care. Extremely rude and my credit is marked more than the financed amount!!!
First let me start that while I am unhappy with how the product was sold to me, the ambush I felt, I do recognize that anytime I could have forced the salespeople out of my house. It is not in my nature to be rude, and I understand it is their job to take advantage of that, but I do know this is my fault. Second, while I would not purchase this vacuum again given the price, the weight and bulkiness, and the inconvenience of use, it does work well for cleaning purposes and the product itself was described accurately.
At 10:00 AM the Saturday before Christmas, 2 men came to my back door (that is an open glass) instead of using my front door which automatically is sleazy to me because they didn't want to be ignored. I thought they were a cleaning service, which I was interested in at the time, so I let them show a demonstration. It was not until they were in that they actually disclosed the product they were pushing. After over an hour of their 20 minute demonstration I decided to purchase. While I am displeased with the way the product was sold, their approach to my house, etc. the product itself is not the worst, but not anything that makes me not regret this day.
The finance company the loan went through IS the worst. They add all the interest on your loan upfront so your loan is reported to credit companies higher than it should be. Paying extra monthly goes towards the finance charges instead of the principal. This is unlike any loan I have ever seen. DO NOT ASSOCIATE WITH THIS COMPANY!
I bought a Kirby vacuum using this company!!! The last two years I have paid on time and even extra (to the point that I am not due for 9 months)!!!!! I have lost my job and attempted to settle the last 200 of the 2400 and they refused any assistance! Only SCUM SUCKING VULTURES would rather ruin someone's credit than settle!!!!
They provide the worst customer service, unable to help, unable to solve problems. They don't respect consumers. They don't appreciate customers. They don't even deserve to be call a financial institution. They abuse pressured buyers. PLEASE READ THEIR PURCHASE AGREEMENTS BEFORE YOU SIGN IT, 3 DAYS ARE NOT ENOUGH TO REVIEW A PRODUCT. THEY ARE A FRAUD!!!
I received a letter from UCFS saying that we had substantially prepaid our loan and we could refinance within 30 days to get an interest savings. My wife called to see what we would need to do to refinance. She was transferred and a lady came on and my wife explained that we wanted to try and refinance our loan. The "lady" said, "Oh, we don't refinance loans. As you can see in the next paragraph of the letter it says you may pay this amount to pay off the loan." My wife said, "Oh, no. I spoke to someone a few months ago and they said they would refinance the loan, but they would have to run another credit check to do it. We weren't interested at that time, but now we are." The lady from UCFS said, "We don't refinance." My wife said, "Let me speak to your supervisor." The lady said, "I can help you with your account." My wife said, "Obviously you can't. You don't even know what your company offers. LET ME SPEAK TO YOUR SUPERVISOR."
The lady said something while my wife was talking but then said "Okay" and put her on hold. She was on hold for about 10 minutes and there was complete silence on the other end. Even though there was supposedly no one on the other end of the line, my wife explained the situation and said, "I don't know if anyone can hear me, but you need to check that lady out, because she knows nothing about customer accounts. Believe me, I will be going online and giving you a terrible review." Then she hung up.
We are very upset with this situation. We have been paying more than our bill faithfully each month and feel that we should be rewarded for that effort. But now, they won't even admit that they refinance loans.
My wife and I made the mistake of allowing a door to door sales person into our house and we purchased a Kirby vacuum cleaner. We entered into a contract which allowed us to EITHER pay off the financed amount over a 3 year period at a the high rate of 24%, OR pay off the financed amount within 12 months with no interest, which they call "Same as Cash" option.
We always paid way above the minimum amount, and were never late in our payments. One month before the one year period ended, we sent them a formal letter, by certified mail, with return receipt, advising that we had elected to pay off our entire financed amount under the "12 months same as cash" option, and attached was the final payment (of $100).
Can you believe that the company sent me a letter back basically saying, "thank you for your check, ok, but you still owe us $100." Although they thanked us for the check, they essentially have not deposited it, and have not credited it to our account. They are holding the check purposely so they can say, "ha ha, you didn't pay the full financed amount within one year, so now you owe us an additional $370 for accrued interest."
Obviously we are not going to let this happen and will fight this. We may have to stop payment on the $100 check, and pay them over their website so we'll have proof they received the final payment. But we are very angry. Additionally, I looked up this company on bbb.org (Better Business Bureau) website and was amazed to see they have 69 complaints filed against them but are still given an A+ rating by the BBB. Apparently they were able to work out "most" of the complaints with their customers amicably. But you know what? I smell a rat. I guess if one pays a membership fee to the BBB then they will rate you high no matter how dishonorable you are, and no matter how many complaints people file against you. Thanks to consumeraffairs.com for allowing us to get the truth out about United Consumer Financial Services!!!
United Consumer Financial Services (UCFS) & Kirby "vacuums & cleaning systems" are presently conspiring & taking advantage of innocent consumers & prospective customers, by sending sales people to your home. Frequently they just show up, "uninvited, & without the resident's knowledge", and attempt to "slam" the prospect with a sale of the display machine!!! Having been approached by these people, more than once, & then having a former friend obtain a sales position with Kirby, sales tactics & standard operating procedures for the sales people include but are not limited to one or all of the following:
1) They lie, & intentionally misquote, interest rates on monthly payments, the amount of the monthly payment, terms....etc...!!!
2) They offer you their office number for "questions, & support", which may or may not be a "Kirby-related" phone number - which doesn't matter, because that person will tell you that you've called an incorrect number & provide you with a different phone number which belongs to "UCFS"!!!
3) My "ex-friend" wrote down & told me of a monthly payment of $38.74 per month!! Immediately after making the first payment, UICFS started pounding my telephone number, telling me that my payments were $89.50, per month!!!! UCFS is not at all a "legitimate" business - & definitely should be investigated by authorities!!!
All of the employees at UCFS are extremely rude, & have never been able to provide a straight answer to a simple, & direct question regarding my account!!!!!!! Blame the authorities too!!!! These are the people that are suppose to be overseeing the companies & the people running them, who are collecting large gov't checks - that are not doing their jobs, but are instead out on the golf course or in a motel room with their secretaries, not paying any attention to complaints & specific problems that people write them & alert them to!!! Don't forget!!! Bernie Madoff was pointed out by many Wall Street pros - up to 10 years before his arrest!!!?? ===>10 years!!!! <=== It doesn't do any good to hire a "watchdog" that's "always" asleep! Please feel free to contact me - anybody!!!
My husband and I refinanced our Kirby with a different financial company. United Consumer didn't get the payment yet and didn't call our home phone number to ask about it. Instead, they thought it would be good to call MY JOB! When I called them back to give them the other financial institution's number, the guy on the phone was rude and wouldn't answer my question about, "Why wouldn't you call my home first?" I could have lost my job!
I received a collection letter from United Consumers Inc. for taxes that they say I owe for the years of 1998, 1999 and 2000. The account numbers for the three accounts begin with my Social Security number. Are these account numbers being provided by the state of Virginia? If so, isn't this a violation of state and/or federal privacy laws? Are these account numbers (SSN) also available to the people who are working in the collection agencies' call center when they call you? I am worried about my SSN being printed on a collection document and the possibility of the state of Virginia not protecting our SSNs. The possibility of identity theft is alarming.
I bought a Kirby vacuum from a door-to-door salesman with the agreed price of $1699.00. With sales tax, the price was $1800.94--a totally outrageous price. But I was prepared to pay that. I financed at a rate of 24.99% (loan shark rates), but again, I was prepared to pay. After paying $100.00 per month beginning in December 2008, I called on 1/7/10 to get a balance so I could pay off.
After paying $1200.00, I was told that my pay off was $1307.40, and the offer was only on the table until Sunday, 1/10/10. They implied that this was a break, and I should take it. This was the price on my contract if I had financed for 36 months. I was intimidated and thought I should go ahead and pay so I wouldn't be on the hook for more.
My daughter looked over my contract and told me that I had paid finance charges for the whole 36 months, even though I paid off the balance in a year. I further found out that there was nothing I could do, since United Consumer Services took all the interest up front. Further review shows that Kirby sold my finance contract to United Consumer Finance Services 9 days after I signed the contact with Kirby. Actual review of my contract shows that the original contact was with United Consumer Financial Services.
I guess the letter telling me that they had bought Kirby's contract was just to get Kirby off the hook for the shady finance agreement and rip off that I was lured into. Kirby and United Consumer Financial Services are running a huge scam. I plan to take this complaint not only to Kirby and United Consumer Financial Services, but also to the Better Business Bureau. To rip off a senior citizen taking care of a disabled son is a disgrace.
I ask her to not call my job again because iam work and they are harassing me at this point since i have until 3/31 to be consider defualt i made feb payment and now iam making march payment the acct is not late unless skipped 2 months and i havent. i feel this kirby machine have been a ripoff it doesnt work like it should it doesnt pickup lint or anything small on the carpet the shampoor is horrible i now use my old carpet cleaner to shampoo my carpet isnt this great 1800 on a vaccuum that doesnt perform like it said i just wanted to vent and let everyone know that kirby doesnt stand up to its name the vaccuum cleaner doesnt perform like they said it does.
Today 11/19/08 I phoned customer service at Consumer Financial and asked if they received my final payment and was told yes. I asked the young lady if she could tell me who phoned my home on the 14th of this month and was told she could not give out the lady name. I explained to the lady why I wanted to speak with her and she could not believe it herself. I am very upset by this. It doesn't matter how my daughter answered the phone she is still due respect.
In 1988 I bought a Kirby vacuum on the "36 months same as cash". I learned my lesson then NEVER be late. It cost me $136.00. If you think you can't pay off your line of credit in the lotted amout of time, don't buy it. Period.
Someone talked me into buying the Kirby Vacuum cleaner/Shampooer and it totally does not clean the carpets. I want to stop paying, but am afraid to. The people at consumer financial are totally unprofessional and rude. This should be illegal. Any thing else you buy has to be exactly as it is described to be, and I don't know how these people are getting away with this. They totally lied about this product and now people are stuck with a vacuum cleaner they should be able to drive for the price that is paid for it. I am getting calls from C.F about 15 times a day. I can't beleive that a vacuum cleaner, it's distibutors and the finace company are allowed to destroy peoples lives and their credit when this company is selling lies. Someone should be held accountable. This is not acceptable to me.
I am a Home & Garden party Designer. This allows me to work from home and be able to take care of my children. When I have Home & Garden Parties at my home, and United Consumer Finacial Services calls repeatedly during these parties, It leaves a bad impression on my clients, therefore resulting in no sales, which therefore results in no income for myself to help support my family. I am emotionally drained, I dread the phone ringing. I am bipolar so it is also causing undo stress on myself, whinch is projected on the rest of my family. I can't have my clients over at my house because of UCFS harrassing phone calls.
We got suckered into letting the Kirby sales guy take our perfectly good vac and replace it with the neat Kirby. Little did I know when I tried to get ours back they would not return it. The Finance company United Consurmer Financial Service were pain in the side from day one. They called my house every three days. Not just one call they would call six or seven times a day. When I told them to give me my vac back and they could have theirs they wouldn't.
United Consumer Financial Services Company Profile
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